Poorly PC  provide computer support for home PC users and small businesses with friendly service and knowledgeable advice. If you need help fixing a PC configuration issue, security or virus problems, assistance with your broadband setup, file or photo backup, or software training and advice (Skype, Windows, Office) then Poorly PC can help. Some common PC support questions are listed below. If they sound familiar then call us now and arrange  your Free PC and Broadband Health Check.


  • Does your computer take forever to start ? 
    The slowest part of any PC is the hard disk drive, and when Windows starts it has a LOT of work to do getting information from the drive. There are several steps that Poorly PC can be take to reduce the amount that Windows needs to do at startup, and also to make disk access more efficient whenever you are using the PC.
  • Are your download speeds much slower than promised by your ISP ? 
    There are many factors involved in determining the speed that data from the internet arrives at your PC. Some of these are out of your control, but many are not and some checks by Poorly PC on the configuration within your home or premises will ensure you are getting the fastest speeds possible.
  • Want to know if a simple upgrade can speed up your PC ? 
    Before spending upwards of £300 on a new computer, it may be possible to provide a dramatic performance boost with a simple upgrade to your PC for less than £50. Poorly PC will investigate your configuration and determine if such an upgrade will work for you.


  • Have you been infected with a virus, malware or scareware ? 
    The best practice is always to keep malware off of your computer in the first place, and Poorly PC can advise on the most suitable security software for your circumstances. Once you have an infection it can be notoriously difficult to remove it and repair any damage. Poorly PC will use an arsenal of industry proven tools to try to remove the offending software, and to attempt to restore your PC to a usuable state. If this is not possible, Poorly PC will be able to help with a rebuild of the computer to a clean state and install security software to prevent re-infection.
  • Are you sure your PC is up to date with the latest security fixes ? 
    It is all well and good having security software installed, but you need to ensure that it is kept updated along with Windows itself and several other key pieces of software that are used by many web sites. Poorly PC can ensure that these updates happen automatically or under your control, whichever is preferred. There are also some useful tools that simplify the updating of many programs that you may have installed on your PC and Poorly PC can show you how to make use of these.
  • How about backups … are all your irreplaceable files safely held away from your PC ?
    Those photos from that once-in-a-lifetime trip, or the spreadsheets with all your records for the tax man may seem safe tucked away on your computer, but accidents happen and computers break. You need to be in a position to always be able to retrieve those files. Poorly PC can advise and setup various backup solutions for you including Cloud-based services and other simple steps to achieve peace of mind that your files are safe.


  • Has something gone wrong preventing your PC from starting properly ? 
    There is nothing worse than that sinking feeling when waiting for your Windows desktop to appear, and instead you get an incomprensible error message. Worse still, you press the power button to turn on and nothing happens at all. Poorly PC can perform disgnostic steps to determine if the problem is the computer hardware or within the Windows files themselves and perform the necessary remedial steps to get you back to a working machine.
  • Do you have a question about how to do something in Windows ? 
    Perhaps you have attended a recent computer class and have some questions that you didn’t want to ask at the time, or that came up as soon as you got home. Poorly PC will sit down with you and run through how to use your computer in a language that you can understand and a pace that you are comortable with. Alternatively, if you are comfortable finding your way around Windows, you may have questions around performing more complex tasks. Poorly PC can help with this, too.
  • Looking for advice on a new program to perfrom a certain task on your computer ?
    Your computer can do so many exciting things. Do you want to start Skype’ing your family members ? How about editing those photos before emailing them on to friends ? What is this Cloud you keep hearing about and how can you best use it ? There are a huge amount of software programs that are available free of charge or for minimal cost, to perform a myriad of tasks. With 25 years of experience in the IT industry and as a keen PC enthusiast, Poorly PC can lead you safely to the best tools and help put them to use.