If your web hosting company offers live chat support, you can speak to a representative in real-time and learn useful information or get a problem resolved in a timely manner. The main advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the world wide web, so that you won't pay any fees in case you're in a different state or country. In addition, it'll be easier to copy and paste info such as domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side over the phone. The live chat is also a considerably faster solution to contact the web hosting company's support crew as compared to using a ticketing system. Last, but not least, when some issue needs a bit more time to be dealt with, you're able to do something else while you wait for support on the live chat, which means that you won't lose time - something that is not possible in case you're on the telephone.
Live Chat Support in Shared Web Hosting
Along with the phone and ticket support, our company provides live chat support too. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the Linux shared web hosting packages that we offer if you are not a customer yet, or about general and billing questions when you already have a user profile. Although for solely tech matters you'll have to open a trouble ticket to the tech assistance team, because such issues need additional time to be taken care of, you can still contact us on the live chat for some technical details. To give you an example, we're able to help you set up an e-mail address in your email client or troubleshoot various problems, saving you a long time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.