Why is Banner asking for a User ID and PIN?

UserIDPin1This situation has not been observed on the Concordia University network, but a few isolated reports have been received from Internet users that Banner will occasionally ask for a User ID and PIN.

A request for a User ID and PIN indicates that the web browser you are using is not correctly identifying you after your login on the connectCUNE portal. Banner needs additional authentication before proceeding. There is no valid User ID or PIN that can be entered, though, because authentication happens during portal login.

The situation could be related to a variety of issues, including opening more than one window to the portal at the same time, stale web cache pages, an invalid cookie or interference from other software. Below are some normal troubleshooting steps to try.

  1. Close all web browser windows and start the web browser, again. Then, open only one window to the connectCUNE portal.
  2. Reboot the device. Then, start the web browser and open only one window to the connectCUNE portal.
  3. Clear the web browser cache. The steps are different for each web browser. You can perform an Internet search for the steps to use with your web browser (e.g., “clear Firefox web cache”). Steps for common web browsers may also be found on this website. Hover the mouse over the menu at the top of this page and click the “Web” category.
  4. Try a different web browser.
    1. Firefox is available at www.getfirefox.com
    2. Google Chrome is available at www.google.com/chrome
  5. If you are using cookie-blocking software, enable cookies for cune.edu.
  6. Temporarily turn off anti-virus or firewall software to see if they are interfering with the web page.
  7. If you are using a wireless device, try connecting to a different wireless network (e.g., work, public library, fast-food restaurant).
  8. Try a different computer (e.g., work, school, public library).

In an extremely rare case, the issue of Banner asking for a User ID and PIN seemed related to satellite Internet service. The solution was to use a different Internet service provider (e.g., work, public library, fast-food restaurant, etc.).

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