Ordering from Opumo

Can I order over the phone?

Yes, UK & international customers call +44 (0)203 176 5279, US customers: 1-800-542-9150 and Australian customers: 1-800-467-058.

I am having difficulty placing an order?

We are sorry to hear you are having trouble placing an order. The easiest solution is to contact our dedicated customer services team by email on support@opumo.com or call us on the numbers above - we will be happy to help deal directly with your issue.

Is it safe to order online?

Security checks are made on all payments to ensure the authenticity of each card payment. We also use industry standard SSL encryption to protect your details. Any potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

What payment methods does OPUMO accept?


Can I amend my order once placed?

If you need to amend any details (such as delivery address) please contact us immendiately on support@opumo.com as once an order has been shipped they cannot be cancelled or amended.

How do I know if my order was successful?


What if my order is incorrect?

If you have noticed that we have made a mistake with your order, email us at support@opumo.com and we will look into it as soon as possible. Please include your order reference at all times when e-mailing customer services.


Can I track my order?

All orders are shipped using a tracked service- tracking details can be found on the 'order despatched' email.

Where does my order come from?

All orders are dispatched from the brand themselves directly to you.

How much is shipping and how long will it take?

For further information please see the price and details quoted at checkout.

Can I ship to multiple addresses?


Is my package insured?


Do I have to pay customs / import charges?



Can I return my order?

Yes, everything aside from pre-orders and customised items can be returned.

What if my item is damaged or faulty?


How long will it take to process a return?

We ensure that any returns are processed within a reasonable time.

Why does the refund amount exclude delivery?

Original postage charges paid by you may not be refunded.

Need more help?

If you need any further assistance please do not hesitate to contact our customer support on support@opumo.com
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