• About Payment

    1. What payment method supported?

    Inateck website currently supports 2 generally used payment methods:


    After you submit the order, you will be redirected to PayPal's website to finish the payment. This is one of the safest way to pay online to fully protect your safety and privacy.

    Credit Card

    You can pay by Visa or Mastercard directly if you select credit card payment method. (also called Braintree payment method. Braintree is a Paypal company, which ensures online payment as safe as Paypal)
    You can pay by MasterCard, Visa, Discover and American Express by logging in Paypal account if you select PayPal payment method.

    2. Do I need to pay for the customs tax?



  • About Delivery

    1. How much is the shipping fee?

    We provide free shipping for orders over $25 to the US.

    2. How long does it to take to ship my order?

    After your order payment confirmation, we will send the parcel usually in 1-2 business days. It usually takes about 2-5 business days for you to receive it.

    3. How can I change my shipping address after placing an order?


    4. What's your shipping carrier?


    5. How to track my order?




    7. Do I need to pay any customs tax or VAT if I buy from you?

    For US customers, there’s NO tax or duties. For customers from Canada & Mexico, import duties and taxes are not included in the item price or shipping charges and we are not responsible for them. For some small or low-value item, there’s no tax actually. But for more information, please check with your country’s customs office to know the tax threshold, and exact charges.

  • Other FAQ

    1. How to get extended 6-month warranty?

    - Like Inateck FB page here: https://www.facebook.com/inateckofficial/
    - Send a FB message to Inateck with your order No. and liked screen shot.

    2. Can you ship to other countries other than US, Canada and Mexico?

    We apologize that currently our US official site inateck.com can only ship to these 3 countries. If you are in EU, you can order from our Germany site inateck.com/de, which only need few shipping fee without paying any tax.

    3. Can I cancel my order after shipment?

    Orders cannot be cancelled once they are shipped.

    4. How do I return my item?


    5. How to remove my account registered on your site?

    If you don’t need the account registered on Inateck site anymore, please contact our customer service via Email, we will help you remove it.