What is Skill Group?

The name of skill group explains all about itself. This means a group of support agents who possess the same set of skills and handle a similar type of customer service requests.


How do Multilingual Call Centres help Global Brands?

At the present time, every company wants to establish its business in the global market as that&rsquo;s how mammoth profit levels can be secured. However, handling customers globally isn&rsquo....

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Pros and Cons of Outsourced Call Centre Services!

&lt;p&gt;Which is correct, to outsource or not to outsource? This is the most frequently asked question by several businesses even today! Although, with increasing business competition, many c....

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