Knowledge management

Knowledge management is the constant cycle of effectively handling knowledge within an organization, from creation to application, so the right information can be found at the right time. A knowledge base is where that knowledge is structured and stored for easy access. Checkout these resources so you can make knowledge work for you and your team.

What is knowledge management?

What is knowledge management? How does it work? Read on to learn the basics, the benefits and 8 steps to implement your own knowledge management system.

What's a knowledge base and why you need it

What is a knowledge base? Why do we need a knowledge base? Read on to learn the basics, the benefits and 7 critical tips to build your own knowledge base.

7 knowledge management tips for a service desk

Knowledge management is the key to a high-performing service desk. Read our 7 knowledge management tips to build a high-performance service desk.

Why knowledge centered support (KCS) matters?

Top IT teams are putting collaboration at the center of their culture — and solving problems way faster. What is knowledge centered support (KCS)? Read on to learn.

Self-service isn't just for IT

Today, many teams outside of IT want their own self-service portals. Read on to find out why, when, and how should you build them.

Pro tips for a self-service knowledge base

Self-service lets your team do more with less. Learn how you can make your knowledge work for you and satisfy customers at the same time.

The benefits of knowledge-centered support

Learn from IT service management expert John Custy as he talks about why KCS is so effective, and the difference it can make for you and your teammates.

5 steps to knowledge-centered support (KCS®)

What is knowledge centered support (KCS)? How does KCS work? Get your team started with knowledge centered support by following this step by step guide.