Version 4



    Jive allows users to mark pieces of content as having a certain outcome, like "Decision", "Final", "Helpful", and so on.  These are called Structured Outcomes in Jive.

    Screen Shot 2014-09-11 at 2.35.52 PM.png


    These various outcome types cannot be configured or changed in Jive, but admins can use Jive's built in Phrase Substitution functionality to change or rename the the text used for existing structured outcomes. For example, you can update the text "Mark as Final" to "Mark as Settled".



    • Verified for Jive 7





    To change the text used for one of the structured outcomes, you will need to update the phrase substitution rules for your theme to replace the text.  This can only be done for Jive Custom (On premise and Hosted). Phrase substitution is not available in Jive Cloud.


    To begin, go to:

    Admin Console: System > Settings > Phrase Substitutions > View Rules


    In this example, if we want to update the text of "Mark as Final" to "Mark as Settled", we will create a new rule with the following properties:


    Screen Shot 2014-09-11 at 2.38.21 PM.png


    Once saved, we will see the updated text in Jive:


    Screen Shot 2014-09-11 at 2.27.56 PM.png


    For more help on using the Phrase Substitution functionality, review our official product documentation, as well as this KB article: How to: Configure Phrase Substitutions



    You can find a complete list of structure outcome phrase substitution keys here: Complete List of Phrase Substitution Keys