Xerox staff access online benefits

EXCLUSIVE: Xerox has seen 60% of its 3,550 staff access its online benefits portal since it was launched in June 2012.

Almost all (93%) of that 60% said they would recommend the site to colleagues.

The portal provides personalised online total reward statements (TRS), which break down the employee’s reward package; detailed explanations of the overall benefits; and links to additional information.

The portal divides the total reward package into non-financial benefits, such as flexible working, and learning and development, and financial benefits, such as salary, a share incentive plan (Sip) and the organisation’s defined benefit (DB) and defined contribution (DC) pension schemes.

Andy Evans, compensation and benefits manager at Xerox, said: “Employees can now see the value of the benefits package in one place.

“We have a variety of employees, in terms of where they work and how they are paid; this has a lot of immediacy.”

The portal also includes a feedback function, which allows employees to rate each benefit using a five-star system. The feedback has enabled Xerox to tailor and increase its communications around benefits that are not appreciated or fully understood, confirm which benefits employees find more valuable, determine whether non-financial benefits are of key importance to employees, and provide insight that will feed into the development of future HR strategies and reward programmes.

The portal was developed and implemented internally by Xerox’s pensions and benefits administration business, which was previously known as Affiliated Computer Services (ACS).

It was communicated via an email to all employees, a payslip insert, a poster campaign across its main sites, a write-up in the managing director’s blog, and articles in Xerox’s quarterly staff magazine.