Conceptual Design | concertare

Conceptual Design of Processes and Customer Interfaces

We develop our concepts to optimize costumer relationships in collaboration with our clients. Key points include account management, customer service, internal processes, etc. Our strategy helps to improve customer service, exploit acquisition potential and increase the quality of consultation.

Our concept is based on analytical outcomes from surveys and mystery consulting, which are then linked to the strategic objectives of each individual client. If necessary, we employ specific customer relationship management tools into the recommended actions, and support their implementation.