Towel Warmers

What is dezincification?

In certain areas the local water can generally remove zinc from brass alloys. This process is called dezincification and, on rare occasions and over time, can affect the integrity of brass. All Myson products are manufactured using dezincification resistant brass. This however does not entirely eliminate the possibility of dezincification occurring.

Are Towel Warmer products all officially heat output tested?

All Myson products have been officially output tested and carry the CE mark.

Should there be an inhibitor in a heating system running Towel Warmers?

All products installed onto indirect hydronic heating systems must be cleaned and protected in accordance with the Domestic Building Services Compliance Guide and to the British Code of Practice of Water Treatment. Failure to meet the regulations under BS7593 compliance will invalidate the product warranty.

Is it possible to use cleaning products on chrome Towel Warmers?

This is not recommended some, cleaning agents contain strong chemicals and this could strip and discolour the chrome; It’s best to use a soft polishing cloth and just warm water.

Is it possible to install a dual fuel kit once a Towel Warmer has been installed?

It depends on the product, the pipe connections and what surface the towel warmer is mounted to. Usually you have allow +/- 70mm for the ‘T’ piece which connects to the valve therefore it’s best the dual fuel heater kit is added at the time of installation. On traditional products this may be easier as there is a connection on the towel rail, usually the ball joint on the right, this can be unscrewed and a PTC element can be added after the product has been installed.

Towel Warmer is hot at the bottom and cold at the top, what is wrong?

This indicates that the towel warmer may be receiving an insufficient flow of water. Typically, larger towel warmers need a higher water flow than smaller towel warmers. There may be several reasons for this, such as incorrect balancing, incorrect pipe size or an under-performing or under-sized pump (If applicable) there may also simply be a blockage in the towel warmer. A heating engineer should be called to carry out further investigations.

What is the difference between hydronic and electric Towel Warmers?

A hydronic towel warmer runs off the central heating, and electric products is hard wired into a fuse spur and is generally filled with a glycol mix (part water, part anti-freeze)

Where can I buy a Myson Towel Warmer?

Myson supply to plumbers merchants and distributors nationwide, simply enter your postcode in our “Where to Buy” section of this website to find your nearest stockist.

What are the benifits of buying a stainless steel Towel Warmer?

All stainless steel products are manufactured from non–corrosive steel therefore they will never rust. They are also suitable for a hot water system.

Why do chrome Towel Warmers give off less heat ouptut than a standard white product?


How long is the warranty on an electric towel warmer?

2 years.

Is it possible to install an electric towel warmer into a wet room?

Yes you can but the IP rating should be IP65. Dust tight and protection from water projected from a nozzle.

What is an IP Rating?

IP - Ingress Protection Rating. This is used for electrical products within bathrooms, degrees of protection on the first digit of the IP code indicates the degree that persons are protected against contact with moving parts. The second digit indicates the degree of protection against equipment inside the enclosure against harmful entry of various forms of moisture.

What is dual fuel?

Dual fuel is where an electric heating element is inserted into the towel warmer and can used when the heating is switched off.

What is a direct system?

A direct system uses mains water that is continually replaced within the system – this causes an influx of oxygen and bacteria in the water, meaning stainless steel or brass radiators should be used to avoid rusting of the radiators or contamination of the water supply.

What is a indirect system?
