Open for Development

Conversation Studio®

Build brand-unique natural language applications for customer care with highly engaging user experiences and human-like conversational interactions.

The power to develop

With Conversation Studio® you can create, manage and edit conversational scenarios within minutes, and build advanced dialogs to manage the conversation flow with customers.

Pre-packed Knowledge

Leverage and build on top of Omilia’s Xpert® packages

Define Dictionaries

Edit and organize lists of concepts

Design System Actions

Map user intents into actions: Self-Service, Transfer, Disambiguate, or Re-ask

Define Intents

Intents are created by combining different annotations — “What the user wants”

Conversation Studio®

Create and manage the semantic interpretation models and ontologies that will drive your application’s natural language understanding.
  • Define Concept Dictionaries

    Organize lists of Concepts into Dictionaries. Each Dictionary is an Annotation. The Dictionaries group concepts of the same kind. You can create different combinations of Annotations to cover more complex cases of customer input.


  • Define Intents

    Intents are implemented by combining Annotations. You can apply Intent selection criteria based on annotation features. One Intent can be implemented by various “Criteria Blocks”.

Now you're in control

Build, test, and deploy your virtual agent directly from the deepNLUStudio®.  Once published, your application will process voice or text input in a conversational UI with your end-users.

Arrange a demonstration

Our proven Omni-Channel technology is aimed at:

  • Integrators & Contact Center Service Providers

