my swarovski


1. Applicability
2. Contracting Party
You can reach our customer service on any issues at:
3. Formation of Contract

You indicate that you expressly agree to have your credit rating checked by inquiries to the officially-authorized credit protection associations, credit institutions, credit inquiry agencies and third parties contracted by Swarovski. We reserve the right to refuse to accept the order if we receive a negative credit report. In addition, we reserve the right to reject orders from customers if there is reason to believe that the customer is acting in contravention of the General Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.
4. Availability
5. Reservation of Performance for Undeliverable Goods
6. Price and Additional Costs
7. Payment conditions
The purchase price for goods ordered is due when you place your order through Swarovski Crystal Online. Payment may be by credit/debit card (by entering your card data on the Website), for customers from Austria, Germany or Switzerland (including Liechtenstein) on account, by PayPal or by other alternative payment methods (by entering your payment data on the Website / App of the respective payment provider). Swarovski reserves the right, to add or remove payment methods from time to time to its discretion. You may settle our claims for payment only by using uncontested or final and unappealable receivables.

If you pay with a credit/debit card or alternative payment methods, we reserve the right to check the validity of the card, to monitor the availability parameters for collection and the address data and to ask for authorization by the card issuer or payment method provider. You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. If the institution that issued the credit card or payment method refuses to authorize payment to us, we will not accept your order and we are not liable for any delays or for failure to deliver and we are not obliged to inform you of the reason for the refusal.



For the purposes of the service offering the “purchase on account” payment method (hereinafter referred to as: “payolution payment method”) Swarovski is cooperating with payolution GmbH, Mittersteig 10 / 1-2, 1050 Vienna, Austria, (hereinafter referred to as: “payolution”) and net-m privatbank 1891 AG, Odeonsplatz 18, 80539 Munich, Germany (hereinafter referred to as: “Bank”), whereby the following shall apply: 
- This shall not establish a contractual relationship between the customer and payolution or the Bank. 
- The use of the payolution payment method shall only be permitted to customers who have reached the age of 18 years. 
- Before each payment using the payolution payment method, Swarovski or the Bank shall carry out a credit check on the customer subject to the customer’s separate consent. If payment using the payolution payment method (for example for reasons of creditworthiness, for technical reasons, or due to amount limits being exceeded) is not possible, Swarovski can offer the customer an alternative payment option. 
- Swarovski shall be entitled to assign claims that should have been paid using the payolution payment method to third parties, including all associated ancillary rights. 
- Swarovski shall retain the title to the goods delivered until the complete amount has been paid. 
- Swarovski shall send the customer an invoice that is payable immediately without deductions upon receipt of the invoice. 
- If the invoice is not paid at the latest by the due date, the customer shall be in default, even without a separate reminder. In this case, Swarovski shall be entitled to charge the customer interest on arrears at the applicable statutory rate. 
8. Delivery and Reservation of Title
The goods ordered are normally delivered to the delivery address you provide by our contracted delivery service within 2-3 working days after the working day following your order. Please allow an additional delivery time of 2-3 working days for customized products. You can find our holidays, on which no orders are processed, in our Online Shop Assistant. If you so request, we will make efforts to deliver the goods at a specific time, but generally cannot make binding promises to do so. Until the purchase price is paid in its entirety, the goods remain our property.
If you choose the Click&Collect option (CH customers only), we will keep your order in store for 14 calendar days after it has arrived. If the order is not collected, we will assume that it is unwanted, cancel the order and issue a refund via your original payment method.
Upon receipt the shipment must be checked for accuracy and completeness.
9. Right to Cancel
As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. Customized products are excluded from the right to withdraw.  
The costs will be reimbursed only if the goods are received unused and in original condition at the address indicated above. Please note that if you pay fully by Gift Card, the amount paid can only be reimbursed as a Gift Card. If partial payment is made by gift card, the amount paid via your chosen payment method will be reimbursed first via the same payment method. Any remaining amount will then be recharged to your Gift Card.
Vouchers and customized products can generally not be replaced or returned. 
If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of CHF 100) will be removed if the returned product(s) brings the total order value below CHF 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.
10. Warranty
11. Liability
12. Severability Clause
13. Prohibition against Assignment
14. Applicable Law