Article ID : 00030358 / Last Modified : 02/14/2018

There is no picture; the entire screen is black and the word VIDEO is displayed.

    This will happen if the TV is tuned to a video input jack in which there is no incoming signal; either there is no device (VCR, DVD player, etc.) connected to the video jack, the connected device is turned off, or there is a faulty connection between the TV and connected device.

    IMPORTANT: The PAL and SECAM video formats are not supported on Sony® televisions manufactured for the United States; only the NTSC and ATSC video formats are supported. Attempting to play a PAL or SECAM video source on the TV may result in a black screen with no picture.

    Follow the steps below to troubleshoot this issue:

    1. Turn on the TV.
    2. To tune the TV to a channel or different video input.
    3. Ensure the video cable between the TV and device is in good condition and securely connected; replace it if necessary.
    4. Turn on the connected device.
