A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient way to receive some information about the hosting services or have some issue resolved as you're talking to a live representative. The benefits of using a live chat service instead of calling or opening a trouble ticket are the smaller chance of mistakes at the time you exchange information like usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative examines the issue involved. Furthermore, you are able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone rates that you will have to pay in case you are calling to a different country.
Live Chat Support in Shared Web Hosting
In addition to the telephone and ticket support, we provide live chat support as well. You are able to get in touch with us every single day, which includes weekends and holidays, and we will give you more details about the shared web hosting that we offer if you are not a customer yet, or about general and billing questions in case you already have an account. Though for entirely tech matters you need to open a ticket to our tech assistance team, since such matters will require extra time to be dealt with, you can still contact us through the live chat for some technical information. To give you an example, we're able to assist you to set up an e-mail address in your email client or troubleshoot multiple problems, saving you considerable amount of time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every single day, even on holidays and weekends. It is the best way to learn more details about our semi-dedicated servers in case you do not have an account yet or to have an issue resolved if you are a customer and our customer care representatives will assist you right away regardless of the time of the day you join our chat. In case you are hesitating which package is better for your websites, in case you need a piece of advice whether you should order a certain upgrade and how to order it or if you experience problems installing an email account on your machine, you will be able to get in touch with us and we'll provide you with the necessary info as soon as possible. The live chat is accessible even after our phone lines go off for the day, so when you have an account here, you can rest assured that you'll always receive quick help with any kind of question or problem that pops up.