Asking to login to university library every time I try to access PDFs, but does rejects login

Erin Liddell shared this problem 4 months ago
In Progress

When I search for a paper, Kopernio asks me to log in to my university library every time, but then says my login details are incorrect (and I am sure they are correct!). Sometimes it seems like the logon to the library has worked but Kopernio then can't find the PDFs, even when I know the library has access. This has been happening with almost every PDF I search for.

Comments (1)


Hi Erin,

Thank you for taking the time to report this.

Our engineering team will investigate this issue now, and I will keep this thread updated.