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CAPS Lock and NUM Lock on Your Keyboard


Incorrect E-mail Address


Incorrect Mobile Phone Number
If you created your account with a mobile phone number, you'll need to use your mobile phone number to sign in to your account. Your mobile phone number must include your country code.

Incorrect Password


What is "CAPTCHA" or User Validation?
Amazon.com implements CAPTCHA on several features on Amazon.com such as password changes. You will be presented with a picture, and asked to copy the text string in the picture into a text entry field before continuing. By selecting, "Hear the challenge", you will be presented with an audio clip containing 7 numbers that can also be entered in the text field.

Note: CAPTCHA is not case-sensitive.

Note: Why We Do This: The task of copying the text from the picture into the entry field helps prevent automated programs from accessing your accounts on Amazon.com.

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