How It Works

Our Process
Online dispute resolution uses traditional, proven systems for settling disputes such as negotiation /conciliation, mediation and sometimes adjudication and merges them with the online environment.  Resolving disputes is our business.  We pride ourselves on being a professional, reliable and streamlined online dispute resource.







About the Mediation Process

Opening a Case

A NetNeutrals case begins when a party submits an eligible complaint (complainant). The other party (Respondent) is then notified and a negotiation / conciliation forum is opened.


1. The complainant has not attempted to contact the other party regarding the complaint,
2. The dispute is frivolous or vexatious,
4. T
he value of the case or consequences of the case are minimal, or
5. The complainant submits a complaint more than 12 months after the date the complainant and the other party were unable to resolve the issues.

1. Claims that would monopolise NetNeutrals EU resources,
2. B
e in direct conflict with NetNeutrals EU programme rules, or

1. Conciliation


2. Mediation



Mediator Selection
Proposed Settlement


Proposed Settlement
Acceptance or


Changes to Proposed

3. Adjudication



General Rules

  • Negotiation / Conciliation Process is free to both parties
  • Available for disputes involving landlord /tenants
  • Complainants must have already contacted the other party and be unsatisfied with the response to the complaint
  • Alternative Dispute Resolution (ADR) Officials (Mediators and Adjudicators) are neutral parties without affiliations with either party involved in the dispute. They have expertise in the law and subject matter.
  • Complainants cannot file for ADR with a second provider
  • The complaint cannot be more than one year old
  • Process takes no more than 90 days
Have any additional questions?
Drop us a line and we will get back
to you shortly.

4133 Mueller Drive
WI 53027
+1 414 803 5979

