This document describes a chat bot interface that provides answers to user-submitted questions within a chat interface of an advertisement on a web page. The chat bot interface can initially provide answers to some questions based on a data store, while also including live agents to answer questions for which the chat bot interface cannot identify an answer from the data store. The answers provided by the live agents are used to update the chat bot interface and the data store such that when subsequent questions are received within the chat bot interface of the advertisement, the chat bot interface can respond accurately using the updated data store.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.