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‘Your call is valued’ is the most annoying thing a customer service line could say



Waiting on hold is a waste of time, but some organizations make the experience needlessly annoyingRichard Headland, editor of Which?





Sad man on phone
Being put on hold can be made worse by the music Credit: Alamy

Which? surveyed 2,260 members between July 14-29.


A report found that on average taxpayers were still waiting for 35 minutes for officials at HMRC to answer the phone.

Source: http://www.telegraph.co.uk/news/2016/10/14/your-call-is]valued-is-the-most-annoying-thing-a-customer-/

