This documentation applies to the 8.0 version of Remedy Action Request System, which is in "End of Version Support." You will not be able to leave comments.


Determining how your application should work

When designing filters, escalations, and active links that define the workflow process for your application, consider the following issues:

  • What is your current workflow process? Create a flowchart that describes your current problem-solving process (for example, see the following figure).
  • What events in your process trigger specific actions? Can you use shared workflow?

Workflow process example
(Click the image to expand it.)
