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FLM Level 4

Who is this qualification for?   

This qualification is for people in supervisory roles within sport and recreation workplaces, who want to up their management game.

First line managers are confident, capable and encouraging, and they have a passion for helping staff to achieve and shine. They can think on their feet, and use their keen decision-making and problem-solving skills to spur their team on in tackling big goals. 

This full-service qualification is delivered and assessed completely online, making it suitable for a wide range of trainees, no matter the size of their organisation or where they are located.

The programme will be run using a cohort system. Trainees will be placed within a cohort of their peers, so they can progress through the training together. These online-based groups will be supported by a dedicated facilitator.

Through completing this qualification, managers will deepen their management skill set, and come out equipped to manage highly effective teams that ace organisational goals - in both bi-cultural and multicultural environments.

What's involved?

This 60-credit qualification covers the following areas:

Managing work flows in an operational context to achieve team objectives

Assessing against agreed criteria and responding appropriately to achieve operational objectives

Motivating a team to achieve team objectives and contribute to organisational objectives

Communicating effectively with team members and stakeholders

Managing relationships within a team

Promoting an inclusive environment

Demonstrating professional and ethical behaviour, in a socially and culturally appropriate manner

Adapting leadership styles for effectiveness in different environments

Complying with internal policies, legislation and other external requirements.

This qualification is designed to be completed in 8-12 months.

Programme structure   

The programme is made up of the following unit standards:

Unit standard 29039 | Manage a team to contribute to a business entity's objectives | Level 4 | 35 credits

Unit standard 29040 | Manage work flows | Level 4 | 25 credits




What are the costs?   

You can find the cost of this qualification, which includes assessment and facilitation, in our fees list, here. 


Where to from here?  

Keen to hone your first line management skills? Think this might be the right qualification for your staff?  

To find out more, contact your regional Skills Active Learning Support Advisor.   


If you are interested in this qualification, but you're not currently employed in the industry, contact a Skills Active Learning Support Advisor to talk about how you can get involved.

Want to see where this qualification can take you next?

Check out our range of other multi-industry qualifications


Enrol now!


Contact your Regional Advisor or

P   0508 4 SKILLS (0508 475 4557)