Frequently Asked Questions

On-line Ordering

Q: Is there a minimum dollar amount for orders of Stock Packaging Products?
A: There is no minimum amount. However all items have minimum order quantities, which are indicated on the product pricing pages.

Q: If I need large quantities is there a discount available?
A: If you require a large volume of any of our Ready-to-Ship items, please contact us and we will direct you to a distributor or we'll provide you with a quote, including shipping costs.

Q: Do you accept credit cards?
A: We accept Visa, MasterCard and American Express.

Q: How do you ship?
A:  For small quantities, UPS Ground is usually the least expensive way to ship our products. In the case of larger quantities and any of our Gift Packs we will contact you after you order to discuss the best shipping method based on your location and quantity ordered.

Q: Can you ship using a faster method?
A: UPS offers guaranteed faster service including next day delivery. You may select a faster option when checking out.

Q: How much will my shipping be?
A: The shopping cart will automatically calculate your shipping cost once you enter customer details, including your ZIP code. Be sure to click the box indicating if your shipping destination is a commercial location. You won’t be prompted for payment information until after you have reviewed your order. Please contact us directly if you want to handle your own shipping. When ordering Gift Packs, we will contact you to determine the shipping cost.

Q: Why is my shipping cost higher than the item(s) I have purchased?
A: Cost of shipping is based on the size of the package. When shipping lightweight foam packaging materials, often oversized packages are necessary. UPS and other shippers use the billable (not actual) weight for these oversize units. We will use all means possible to figure the most economical way to ship to your location. Most often, the size of your order will dictate the use of a common carrier, either yours or ours.

Q: Does someone need to sign for my order when it gets delivered?
A: We do not require a signature. UPS obtains a signature for commercial deliveries, but not for home deliveries.

Q: What is your return policy?
For orders of our Stock Packaging Products, all sales are final and no returns can be accepted. If an order arrives damaged, it will promptly be replaced. Please call us at 800-752-7836 for further instructions.


Choosing Packaging Materials

A: There is a basic starting point for any packaging project.


A: As a starting point, determine your major objectives.

  • Eliminate damage?
  • Cost reduction?
  • New product?
  • Are there problems with your present packaging?
  • What is the cost of the product to be shipped?
  • Does the product require custom protective packaging?
  • Does the custom packaging need to fit an existing box?
  • Does the product require anti-static protective packaging?
  • Does the product need protection from moisture?
  • Does the product require the maintenance of a certain temperature?
  • How important is the labor cost of packaging your product?
  • How breakable is your product?

Q: How do I measure a box?

Q: What is EPS?

Q: What is Polyurethane?

Q: What is Egg Crate Convoluted Packaging Foam?

Q: What is Polyethylene?

Q: What is meant by Foam Density?

A: Density refers to the internal structure of a particular foam and is not a measurement of foam firmness. Firm foam is not always high density foam. Density is defined as the weight in pounds of one cubic foot of material, or pounds per cubic foot (pcf.)