App Refund Policy

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Refund Policy

This page is used to inform visitors regarding our policies with the refund and cancellation.

Refund Policy




Why do I have to pay a card fee?

The restaurant is charged this fee by the credit card company. Some restaurants choose to absorb this charge while most choose to pass this on to the customer. The fee is typically 50p - 75p per transaction. If you come across an unusually high card charge then please do inform us about this.

How can I pay for my order?

There are three methods that DineOrder accept. You can pay by cash direct to the driver. We also accept credit cards and have just begun accepting paypal.

I've paid with paypal/paytm and need a refund

If you have paid via Paypal with a credit or debit card the refund will be applied to your bank account. This may take up tp 3 working days to appear.

If you paid via Paypal with a bank account or Paypal balance the refund goes into your paypal account. This is instant. If you paid with a bank account and want this returned to your bank account you will need to request that paypal transfer this money back to your bank account.

Why do I need to pay a delivery charge?

The delivery fee is decided by the restaurants. Some restaurants offer free delivery. This can be found on the menu listings. You can also search specifically for restaurants that offer free delivery by using the filters on the left hand side of the menu listings.

If you think you have been overcharged on the delivery then you can fill in the price guarantee claim form. We require that all restaurants offer the same prices on DineOrder as they do in store. You may be entitled to a refund of the delivery charge.





An order may be subsequently cancelled by a restaurant after you have received an email stating the order has been accepted. RedoQ Ltd. and our partner restaurants reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

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