Technical Latest Questions Latest QuestionsenDisconnect after ~5 mins Hi all, 

Having a problem; SL keeps kicking me off after about 5 minutes of being logged in. I've tried re-installing SL, using a different account, changing region, re-setting my internet router, and have searched every forum out there but I can't seem to find the answer. This problem has been ongoing since I first installed the game 3 days ago.

Any advice would be greatly appreciated :)

EDIT: I have also tried using a different viewer to no avail.

437394Tue, 21 May 2019 17:05:13 +0000
Second Life impacting internet performance Hello, everyone!

Since the start of SL's network maintenance on May 15th, 2019, I have noticed degraded performance from Second Life (Slow rezzing, avatars not loading, or popping in deformed due to their meshes loading, textures loading in slowly), and figured this was due to their network maintenance, so I've thought nothing of it, and just made the best of it for the time being.

However, it is now the 18th, Second Life's network maintenance has long since finished, and I am still experiencing slow rezzing, slow loading of avatars, textures not loading, or loading improperly, and, sometimes, difficulties moving, despite statistics telling me there's no dropped packets, or any of the sort.

On top of that, whenever I l load up Second Life, and it starts loading a region, I notice my internet slows down, too - YouTube videos start loading slowly, webpages take much longer to load than they should, and my Discord messages have a delay (and sometimes don't even send at all), and now I'm wondering if it's a problem with Second Life, or if there's something on my end that happened?

Here is what I have done to try to rectify the issue

- Increased (And decreased) max bandwidth in Second Life's settings.

- Changed graphics settings ( Even forced SL to load lower-quality textures, to no avail ), draw distance, shadows, etc, etc...

- Cleared cache manually after closing SL (This includes inventory, logs, cached textures, sounds and models)

- Reset settings to default (This includes bandwidth)

- Reinstalled viewer after clearing cache (Firestorm

- Rolled back Windows Updates that occurred on May 15th, 2019

- Rolled back network adapter update

- Reset computer 2 times

- Reset router/modem

- Used Second Life viewer as an alternative to Firestorm.

I could swear I have tried every solution I could think of, but for some reason, SL still seems to perform poorly, and slow down my internet. This has never happened before the maintenance period, so I have to wonder what happened. What did LL do to degrade performance? Unless they are still working on things behind the scenes in the wake of the network maintenance. If there's any tech-savy people who can help me figure out what's going on, that would be awesome!

If you need computer specs, I will post them tomorrow. for now, I have to sleep. I've been hammering at this issue all day, hoping to find a fix! Thank you all in advance for any assistance you can provide!

437215Sat, 18 May 2019 06:18:53 +0000
Popup notifications, while Second Life is running in the background? I am often idling around a friend's place while doing something else on my PC. Is there some client that allows getting notifications about new IMs, that are visible without bringing the client to the foreground? E.g. as tray-icon, as popup or as blinking of the window in the task bar upon unread content.

437292Sun, 19 May 2019 17:48:14 +0000
Camera controls won't work why won't my camera controls work? I only see from the back of my avi with no front view. the  camera controls are not working. Please help. I've already cleared the cache and reinstalled firestorm but none of that helped.

437310Mon, 20 May 2019 02:47:54 +0000
Why don't friends see the same shared media? I have a shared media viewer on my parcel, which displays and browses websites just fine, and plays media as well. I have it set, so that the face of the object which displays the shared media browser can only be controlled by me, or interacted with by me. Friends can see the shared media object, but it does not play the content I am watching to them simultaneously. When I go to other sims where a shared media object is present, I'm able to see the same media which is streamed to everyone else. What am I doing wrong, that isn't letting others watch synced media on my land via the shared media viewer?

437257Sun, 19 May 2019 04:18:38 +0000


437262Sun, 19 May 2019 07:09:12 +0000

Thank you.

437108Thu, 16 May 2019 06:55:19 +0000
gaming regions why overnight can I not enter gaming regions

437110Thu, 16 May 2019 07:44:04 +0000
Multiple crashes REcetnly my Firestorm has been crashing more and more frequently. Last days more than once every fifth minute. This forced me to make a totall uninstall - cleaned everyting - and install the new Firestorm Beta. But this behaves exactly the same. I have Windows 10 Home edition. I have set all graphics to low, my cache to max, it still crashes badly. I cant no longer do anything in SL. Does anyone have an idea what is happening? I am now practiacally unable to run SL and it is very sad.

The crashes are weired. Parts of SL is first stopping. I notice it is about to chrash when I cannot open profiles, I can rotate my avatar, but not move in any direction. No IM is reaching me and I am probably not able to send IMs either, despite it is looking like that. After some minutes the screen goes grey and a pop up tells me it has crashed.

431328Fri, 28 Dec 2018 16:59:58 +0000
Why in the world does this game run like... well... It's God-awful. I don't know how anyone is able to play this game.

For context, my hardware is well above the "System Requirements" (which I'm sure are outdated). Here, let me save you some time:

CPU: AMD FX 8350 (4.0 GHz, well above the listed "2GHz" listed on their SysReq page)

GPU: AMD RX 500 Series (Which is years ahead of the ATI 5000 series, by the way)

RAM: 24 GB DDR3 (No, I'm not upgrading to DDR4 anytime soon)

Internet: 50Mbps Up/Down (Fiber, so symmetrical.)

If I had to guess... NetCode. I ran this game at full spec, I ran this game in "Ultra Potato Mode" (literally turned all the settings to the lowest they'd go), and it STILL ran terribly, even in the "Learning World." So. Does this game require a supercomputer to run? Is their SysReq page severely outdated? Or does this game just run terribly for everyone?


Additional Bonus Question: What in the heck is the "m" for in the view distance? I'm assuming Microns because even at the maximum, I could be standing right next to an object and it'd still be polygons for a few seconds.

436834Sat, 11 May 2019 07:15:28 +0000
Error Messages when Logging In - Please help? Hi There... I've been normally able to get onto Second Life every day, usually either the Second Life viewer or the Firestorm viewer.. and today it started doing these messages. I've tried uninstalling both and reinstalling each with no results. Can someone please help me? I don't know how to fix this! I desperately need to get back on.. image.thumb.png.7d14e8aacffdeff2e6f03e9552169187.pngimage.thumb.png.8e2c6948730d38aa633eb9fb5576e6e0.png 

436926Mon, 13 May 2019 05:34:48 +0000
what are the dimension for a picture in in Pick of my Profile page? are the dimension for a picture in in Pick of my Profile page?

when I post a 800x600 image it gets stretched


392810Wed, 30 Nov 2016 00:06:01 +0000
GTX 1070 - ULTRA Hey all :3
Does anyone play on Ultra?
I have a gtx 1070, 16 GB RAM and 50 mb/s And on Ultra i'm lagging, i don't get it Is there anything specific i have to turn off?
Some crazy stuff like Hairworks in Witcher 3?
I really don't think that 1070 is too bad for playing SL on ultra...

428759Sat, 13 Oct 2018 14:54:25 +0000
Need help So im just wondering if anyone could help me with this issue i have had for a while. Everytime i log into secondlife i get this message " you have been logged out of secondlife This region may be experiencing trouble. Please check your connection to the internet." it lets me log in and i can be on for a few mintues but then it comes up with that message. i tried making a new account up to see if it stopped it and it didnt work it still did it. I tried logging in on another pc and still didnt work. it cant be anything to do with my connection because it is fine with everything else ( gta and world of warcraft.) and they are big games. So im just wondering if anyone is able to help as it would mean alot 


436716Wed, 08 May 2019 21:47:23 +0000
avalon netizen My laptop works fine until I try to run second life when I have been running on battery power. As soon as I plug the mains plug in the battery / power icons flash constantly like it is going between maims power and battery power.I use Firestorm but have also tried Singularity which is no better. It's an asus G55 vw windows 10. As I say any other apps no problem , just when i start second life.

436533Sun, 05 May 2019 16:53:37 +0000
Crashing repeated in one specific region Friend of mine keeps crashing in one specific region but is fine in other areas. Any suggestions?

436407Thu, 02 May 2019 18:26:17 +0000
Loading problems Today I was account fine then about 1 hour in everything froze and I had to click it out. Now I can't log in. It stops at world loading. Can anyone help me ?


436557Mon, 06 May 2019 02:23:05 +0000
Log in Failure Second life does not log in from my university. I should enter username and password to connect to the internet. I think it is Hotspot.
How can I login here?

436581Mon, 06 May 2019 12:45:59 +0000
Profile feed seems busted, again Looks like the SL Profile feed is broken, again. Can't post photos or enlarge ones that are already there. I submitted a support ticket about it.

I don't really have a question. I'm just posting  hoping it will come to the attention of the right people.

436206Sun, 28 Apr 2019 22:58:47 +0000
Loading Error Hi... When i look at people's profile in the last days, Sl viewer gives errors to me... Really i cant understand what happening... Any solution? :))



436299Tue, 30 Apr 2019 21:09:17 +0000
Confused I would like help, please, in understanding how my RLVa could be switched off simply from going from one viewer to another.  I normally use Firestorm in the Phoenix mode but somehow it got switched to Firestorm mode and upon log in I received the message that my RLVa had been turned off.  How is this possible?

436201Sun, 28 Apr 2019 20:06:56 +0000
Default viewer refusing to load on Windows 10 Just did a clean install of the latest version of the default viewer downloaded from the official site. When I double click the second life viewer icon on the desktop it will pop up a "Loading Second Life" window that very quickly disappears. then the entire program exits without producing any error. I have tried restarting my computer, reinstalling second life, and updating my drivers, and none of this helped. I am running Windows 10.

here are what the last lines of the second life log look like:


2019-04-23T12:03:01Z INFO #InitInfo# newview/llappviewer.cpp(799) LLAppViewer::init : Configuration initialized.
2019-04-23T12:03:01Z WARNING # llxml/llcontrol.h(260) LLControlGroup::get : Control MemProfiling not found.
2019-04-23T12:03:01Z INFO #Init# newview/llappcorehttp.cpp(389) LLAppCoreHttp::refreshSettings : HTTP Pipelining enabled!
2019-04-23T12:03:01Z INFO #InitInfo# newview/llappviewer.cpp(827) LLAppViewer::init : LLCore::Http initialized.
2019-04-23T12:03:01Z INFO #AppInit# newview/llmachineid.cpp(220) LLMachineID::init :  Serial Number : 0000000000000000

Any ideas would be greatly appreciated.

435952Tue, 23 Apr 2019 12:33:43 +0000
Log-In Problem When I try to log in to SL, I get the message "get an admin to upgrade".  If I continue to try to log in, I may get in but I can't view my profile or anyone else.  What should I do?

436036Thu, 25 Apr 2019 02:16:29 +0000
Why does my new Radeon RX 570 perform so poorly Hello people,

I've been messing with this issue for almost a week now, and I'm kind of desperate because i just can't get it to work. 

I have been using a nVidia GTX 660 Ti card for a while, but it broke a few months back. Performance was alright, I was a happy camper, things rezzed in decent speed and the frame rate was ok (somewhere near 25 in most situations). When it broke, due to lack of money, I was reverting to the Radeon HD 7560D which is built into my A8 APU. This thing performed bad. OK, that was expected, my fps was around 15 to 20 most of the time, sometimes lower, but things rezzed and textured very slowly. I found that acceptable, since it needs to share horsepower with the CPU.

Now I got my brand new MSI RX 570 video card, but, unexplainable to me, it performs WORSE! My fps on Firestorm is commonly around 5, sims now take several minutes to rez and texture, and when there are people around me, the fps stays at 5 (funnily, if i zoom into some G&S animals, it skyrockets to 60).

Other games like Skyrim or Space Engineers are performing outstanding, the latter at about 100 fps, so I dare to say the video card is generally working. Just it does not like to collaborate with Second Life (which is about the only reason why I actually bought it).

Does anybody have experience with this card or can help me to diagnose the issue please?

My System:

PSU: Enermax Infiniti 720W (30 and 25 A on 5 and 3.3 V lines)

APU: A8-5600K

RAM: 8GB (DDR3?)

Video: MSI Radeon RX 570 ARMOR 4G OC

Internet Line: 20Mbit upstream, 1Mbit downstream (i did a speed test, it delivers that speed)

I'm thankful for any hints, thank you very much.

Cheers, AJ

409140Fri, 14 Jul 2017 06:47:12 +0000
MindieLang Resident how and where do I file a support ticket ??


435978Tue, 23 Apr 2019 20:13:19 +0000