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Disputing an Insurer’s Decision

1.You must write to the insurer requesting a reconsideration of the decision within 30 days from the date you became aware of it. The insurer has a discretion to extend this period in certain circumstances. The insurer’s reconsidered decision when made is known as a reviewable decision.

2.If you dispute the reviewable decision you have 60 days to lodge an appeal with the Commonwealth Administrative Appeals Tribunal. This time limit can be extended in certain circumstances

If the insurer makes a decision which you dispute Galbally & O’Bryan can help you.