AI-based Intelligent IT Operation Solution | XAIOps
AI-based Intelligent IT Operation Solution

Product Introduction

In a large and complex IT business environment that changes day by day, even brief moments of failure lead to critical time and cost losses.
That's why we need intelligent IT operations that can accelerate the time to recognize obstacles and proactively respond to them by
introducing artificial intelligence technology to keep them stable 24 hours a day, 365 days a year.

  • The 1st deep learning-based intelligent IT operation solution
    in Korea
  • Support for IT operator proactive response and efficient decision
  • RTM and AI technology combined to build an advanced IT operation management system
  • Verified solutions by large financial, manufacturing and distribution companies

XAIOps is an AI-based intelligent IT operation solution that supports IT operators' proactive response by collecting various infrastructure
and application data from enteprise in real time, learning workload characteristics and patterns, and predicting failure situations.

Product Features

XAIOps is designed in a deep learning method that collects customer data in real time and learns patterns to provide intelligent
functions such as more accurate real-time anomaly detection, active notification, and future load prediction.

  • Intelligent Monitoring
    Provide monitoring based on AI Minimize operator management/operation burden
  • End-to-end Operation Optimization
    Optimize the entire IT operation asset such as WAS, DB, OS, transaction, etc
  • Data Collection and Learning
    The real effect of AI function through real-time learning
  • Anomaly Detection and Workload Forecasting
    Preemptive response by detecting and predicting abnormal signs before failure occurs
  • Workload Pattern Analysis and Visualization
    Classifying workload patterns to provide intuitive visualization of learning and patterns
  • Provide Dynamic Alert
    Intelligent alarm when detecting outliers according to the existing normal pattern learning
  • Accurate Root Cause Analysis
    Analyze the root cause by detecting the parts that are even difficult for humans to recognize
  • Rapid Causal Analysis
    Fast analysis of root causes through automatic analysis and extraction of correlated similar metrics



  • Supported Web Browser
  • Chrome 70 or higher
  • Data collection / Processing Server (1)
  • OS: Linux Kernel 3.x or higher recommended
  • CPU: 12 Core (recommended) / 8 Core (minimum)
  • RAM: 64GB (recommended) / 32GB (minimum)
  • DISK: 4TB (recommended) / 2TB (minimum)-SSD recommended
  • (HDD capacity may change according to the number of customers applied)

  • AI Learning Server (1)
  • OS : Linux Kernel 3.x or higher recommended
  • CPU : 8 core (recommended) / 4 core (minimum)
  • GPU : NVIDIA (TITAN RTX, Tesla V100, etc.) * 2ea
  • RAM : 64GB (recommended) / 32GB (minimum)
  • DISK : 2TB (recommended) / 1TB (minimum)-SSD recommended
  • (HDD capacity may changed according to the number of customers applied)
Download Introduction Brochure Manual


Improve the efficiency of IT operations by providing fast and precise intelligent analysis
Assuming that monitoring is dependent on the experience of the IT operator, it is necessary to analyze the related indicators in the event of a sudden failure in order to analyze the cause. However, due to the diverse and complicated system, it takes a lot of time and money to find the root cause.
  • Root cause tracking and causal analysis
    XAIOps can automatically analyze and extract correlated similar indicators at the time of failure analysis to quickly find and analyze the cause. Moreover, it will accumulate the root cause of disability through analysis that considers the connection between individual systems that are difficult for humans to recognize.

    Real-time AI Monitoring View

Securing IT operation stability by proactively responding to obstacles
Stable operation of the system has become one of the most important factors in most industries such as finance, manufacturing and distribution as the proportion of IT has increased. Once a failure occurs, even if the time to find the cause of the problem and resolve it is short, the service can be interrupted and a huge loss can occur.
  • Real-time anomaly detection
    XAIOps draws a confidence trajectory based on historical data, and considers it as abnormal if the observation is out of range. It detects sudden increases and decreases in key indicators of the system and abnormal signs that deviate from normal patterns and notifies them in real time.

    AI Monitoring Anomaly Detection

  • Load prediction through data pattern analysis and visualization
    XAIOps learns by tying repeating load patterns and provides them with intuitive visualization. It also estimates the load for a few minutes, or for a specific period in the future, by adding real-time data to the model that learned the past data to infer.

    AI Monitoring Workload Forecasting View

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Terms of Service

Article 1: Purpose

  1. 1. These terms and conditions pertain to the regulations of rights, obligations and responsibilities of the company and users in using the Internet-related services (hereinafter referred to as the Service or Services) provided by the website (hereinafter referred to as the Site) operated by EXEM Co., Ltd (hereinafter referred to as the Company).
  2. 2. These terms and conditions are considered effective for when personal information is required among the Services provided by the Site. The Company may change the terms and conditions when the circumstances of the Company change or an important business reason arises. In this case, the changed terms and conditions take effect from the moment in which the notice of change is posted on the Company's homepage.
  3. 3. The rights, obligations and responsibilities of users and companies other than those specified in these terms and conditions are subject to related laws including the Telecommunications Business Act and the Act on the Promotion of Information and Communications Network Utilization and Information Protection, etc.

Article 2: Definitions

  1. 1. "The Site" refers to the virtual place of business established by EXEM Co. Ltd. using information communication facilities such as computers in order to provide services to users, as well as in the sense of the operator that operates the Site.
    - EXEM Co., Ltd. homepage: https://www.ex-em.com
    - All non-profit sites operated by EXEM Co., Ltd. are also included.
  2. 2. "User" refers to a user that accesses the Site to receive the Services provided by the Site in accordance with these terms and conditions.
  3. 3. The term "contract" signifies that the User gives his or her approval in the course of requesting the Services of the Site.

Article 3: Specifications and revision of terms and conditions

  1. 1. In order to inform the Users, the Site shall post the contents of these terms and conditions along with business name, business registration number, location of business office and contact information (telephone, fax, e-mail address, etc.) on the Site itself.
  2. 2. The Site may change these terms and conditions to the extent that it does not violate relevant laws (including the Act on the Regulation of Terms and Conditions, Digital Signature Act and Act on the Promotion of Information and Communication Network Utilization and Information Protection, etc.), and in this case the date of application, the reason for revision and the contents to be changed shall be specified, while the notification will take place on the Site from 7 days before the date of
  3. 3. When the Site revises the terms and conditions, the revised terms and conditions apply only to contracts concluded after the effective date, while the terms and conditions before the revision apply to contracts that were already concluded before the revision. However, if a User that has already signed a contract wishes to be subject to the provisions of the revised terms and conditions may have the revised terms and conditions apply by expressing consent to the site within the notice period of the revised terms and conditions under Paragraph 2.
  4. 4. Matters not defined in these terms and conditions and their interpretation shall be in accordance with the government's e-commerce consumer protection guidelines and related laws and commercial practices.

Article 4: Service Provision and Changes

  1. 1. The tasks performed by the Site are as follows. (1) Provision of information about services (2) Other Site-defined tasks
  2. 2. In case of Site changes to the Service or technical specifications, the contents of services to be provided may be changed by the contract concluded in the future. In this case, the changed Service contents and the date of delivery shall be specified and the current service shall be posted.
  3. 3. When the contents of the Service contracted by the User to be provided by the Site are changed for reasons such as a service change or change in technical specifications, the Site may reimburse users for damages caused. However, this shall not be the case if this was unintentional or if there was no negligence on the part of the Site.

Article 5: Service Interruption

  1. 1. Provision of services may be temporarily suspended by the Site in the event of maintenance inspection, replacement or breakdown, or communication loss.
  2. 2. In case of interruption of Service pursuant to Paragraph 1, the reason, date and period shall be set and the User shall be notified. However, if the Site deems it necessary to bring an urgent stop to Service usage, the Service may be discontinued without this procedure.
  3. 3. Members or their agents who have been notified of suspension of Service pursuant to Paragraph 2 may object to the suspension.
  4. 4. During the period of suspension, once the reason for suspension is confirmed to have been resolved, the Site shall discontinue the suspension immediately.

Article 6: Responsibilities of "the Site"

  1. 1. The Site may not engage in any acts that contravene the law, this agreement or public morals, and does its utmost to provide services consistently and reliably as stipulated by these terms and conditions.
  2. 2. The Site must have a security system to protect the personal information of users (including credit information) so that users may safely use its Internet-based service.

Article 7: Responsibilities of "the User"

  1. The User must not engage in the following acts.
  2. a. Entering false information when applying to sign up or making changes
  3. b. Theft of information from others
  4. c. Changing information posted on the Site
  5. d. Sending or posting of information (computer programs, etc.) other than that specified by the Site
  6. e. Infringement of intellectual property rights such as copyright of the Site or other third parties
  7. f. Acts that damage the reputation of or interfere with the business of the Site or other third parties
  8. g. Publicizing or posting obscene or violent messages, images, audio, or other information on the Site contrary to public morals

Article 8: Relationship between linking and linked "Site"

  1. 1. When the parent site and child site are connected by a hyperlink (including hyperlink targets such as text, pictures, animated images, etc.) the former is referred to as the connecting site (website), while the latter is referred to as the linked site (website).
  2. 2. When the linking site specifies that it is not responsible for guaranteeing transactions conducted by the User by services independently provided by a linked site, the linking site shall not be responsible for guaranteeing the transaction.

Article 9: Copyright attribution and restrictions on use

  1. 1. Copyright and other intellectual property rights to works created by the Site belong to the Site.
  2. 2. Users may not use information obtained by using the Site for commercial purposes or for the usage of third parties by reproduction, transmission, publication, distribution, broadcasting or other methods without having obtained the prior consent of the Site.
  3. 3. When the Site uses any copyrights belonging to a User according to agreement, the User must be notified.
  4. 4. Users are permitted to use various works posted or saved on the Site without charge in the process of using the variety of services that are provided by the Site. However, this shall not apply when a User notifies the site of his or her intention to cancel the permission to use the license above.

Article 10: Compensation for Damages

Regarding the use of a Service that is free of charge, the Company shall not be liable for damages caused to the member unless it is caused by the intentional negligence of the Company.

Article 11: Disclaimers

  1. 1. The Company is exempted from the responsibility to provide the Service if it is unable to due to natural disasters or force majeure.
  2. 2. The Company is not responsible for any obstacles to the use of the Service that are due to the fault of the User.
  3. 3. The Company does not take any responsibility for loss of expected profits from the User or loss due to data obtained from the Services.
  4. 4. The Company bears no responsibility for the reliability or accuracy of the information, materials or facts posted by Users on the Service.
  5. 5. The Company shall not be responsible for any damage caused by user intention or negligence in connection with the use of the Service.

Article 12: Dispute resolution

  1. 1. The Site gives preference to handling complaints and opinions submitted by users. However, if prompt processing is not possible, the User shall be immediately notified of the reason and the schedule for resolution.
  2. 2. Disputes between the Site and the User may be subject to mediation under the commerce dispute mediation committee established by Article 28 of the Framework Act on Electronic Transactions and Article 15 of the Enforcement Decree.

Article 13: Jurisdiction and governing law

The court of jurisdiction for litigation on disputes between the Site and the User regarding the use of the Service shall be the court of the Republic of Korea having jurisdiction under the Civil Procedure Act and domestic law shall be the governing law.

Supplementary provisions

  1. (a) Provisions for receiving newsletters: those wishing to receive newsletters may receive regular event emails from the Site.
  2. (b) These terms and conditions take effect as of 2015 July 20.

Privacy Policy

'EXEM Co., Ltd. ' (hereinafter referred to as the ‘Company’) respects your personal information and complies with the “Personal Information Protection Act” and the " and the "Act on Promotion of Information and Communications Network Utilization and Information Protection”, etc.
The Company, through its privacy policy, hereby informs you of the purpose and method of using the personal information that you provide, and what steps are taken to protect your personal information. In case of an amendment to the Privacy Policy, the Company will make a notification either via an announcement on the website (or via individual notification).

Article 1: Personal Information Items Collected

  1. The Company collects the following personal information for service applications, consultation, inquiries, and the like.
  2. a. Collected items: name, company name, phone (or mobile) number, email address, department name, job title, business field
  3. b. Method of collection: limited to service requests and consultations made through the website

Article 2: Purpose of collection and usage of personal information

The Company uses the personal information collected for the following purposes.
a. Service inquiries: To identify and confirm the exact contents of the inquiry, to formulate and send a reply and for smooth communications with the customer making the inquiry
b. Marketing and advertisements: to deliver advertising information regarding items such as services, products, seminars and events and service provision, advertisement posting and webzine mail sending according to demographic characteristics

Article 3: Personal information retention and period of use

Once the purpose of collecting and using personal information is achieved, the Company will destroy it without delay. However, under the following reasons the following information is retained for the period specified.

When information is to be retained under relevant laws
When the information must be preserved in accordance with the provisions of laws and regulations such as the Consumer Protection Act and the commercial laws on e-commerce, the Company shall retain the member information for the period of time stipulated by the related laws and regulations. In this case, the information stored is used only for the purpose of storage under a period of retention as follows.
Records on consumer inquiries
- Retention period: 3 years

Article 4: Procedure and method for destruction of personal information

In principle, once the purpose for collecting and using personal information is achieved, the Company will destroy the information without delay. The procedure and method for destroying the information are as follows.

a. Procedure
Once the purpose has been achieved, the information that has been entered is transferred to a separate database (or a separate document repository in case of paper) and stored for a certain period of time according to the reasons for information protection following internal policies and other related laws (refer to period of retention and use) and is then destroyed. Personal information transferred to the separate database is not used for any purpose other than retention, unless otherwise required by law..

b. Method
Personal information stored as electronic files is deleted using technical methods that make reproduction of the records impossible.

Article 5: Usage of personal information

  1. 1. While the personal information collected by the Company is the minimum necessary to provide the service, more detailed information may be requested if necessary.
  2. 2. The Company may provide personal information to third parties with the user's consent. Even in this case, the provision of personal information to a third party is only made with the consent of the user and users that do not wish personal information to be provided will not be able to use certain services or participate in certain types of promotions or events (however, a separate announcement will be made in this case).

Article 6: Consignment of collected personal information

When the Company entrusts the provision of the above-mentioned specific service to an external company (hereinafter referred to as the 'Consigned Company'), the member's personal information necessary to provide the service may be provided to the Consigned Company under the consent of the member and in this case will specify that the service is consigned. The Consigned Company shall not use or provide the information to third parties for purposes other than that found in the consignment, namely the handling and management of the personal information of the member in question.

In order to carry out the service, the Company entrusts and operates in regards to personal information to external companies as follows. The Company's personal information consignment processing agency and consignment work are as follows.

Article 7: User rights and legal representatives and how they are exercised

1. In order to protect customer personal information and handle related complaints, the Company has designated relevant departments and personal information managers as follows.
a. Users may contact the Company's personal information manager via writing, by phone or by email to request viewing, modification or deletion of information.
b. If a user requests a correction of an error in the personal information, the personal information shall not be used or provided until the correction has taken place. In addition, if incorrect personal information has already been provided to a third company, the third party shall be notified without delay of the correction in order for the correction to be made.
c. Personal information that has been canceled or deleted at the request of the user shall be processed by the company in accordance with Article 3 to prevent it from being viewed or used for other purposes.

2. Please enter your personal information accurately to ensure that accidents do not occur. The user is responsible for accidents caused by incorrectly entered information, and if false information is entered via acts such as theft of the information of another person, membership may be terminated.

3. Users have the right to protection of their personal information, along with the duty to protect themselves and to not infringe on the information of others. Please be careful not to leak personal information and be careful not to damage the personal information of others via means such as online posts. A user that fails to fulfill this responsibility and damages the information and/or dignity of others may be punished by laws such as the “Act on Promotion of Information and Communications Network Utilization and Information Protection.”, etc.

Article 8: Matters concerning the installation of automatic personal information collecting devices, operation and refusal

The Company does not make use of 'cookies', an item that continuously stores and seeks out user information.

Article 9: Other handling policies for personal information

1. Technical and administrative measures for protection of personal information
The Company, in the handling of the personal information of users, takes the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, altered, or damaged.
a. The user's personal information is protected by a password, while sensitive data is protected through a separate security function by encrypting file and transmission data or via a file lock function.
b. The Company takes measures to prevent damage from computer viruses by using a vaccine program. This vaccine program is regularly updated, while in the event of a sudden virus outbreak the vaccine is provided as soon as it is released in order to prevent personal information from being compromised.
c. To prepare against external intrusions such as hacking, each server uses an intrusion prevention system and vulnerability analysis system to ensure security.

The Company, in the handling of the personal information of users, takes the following management measures to ensure safety so that personal information is not lost, stolen, leaked, altered, or damaged.
a. The Company limits the handling of personal information to only those engaged in direct marketing tasks for users, those engaged in personal information management such as personal information managers and other managers, and those who by necessity must come into contact with personal information in the execution of other tasks.
b. The Company carries out in-house training for employees who handle personal information on the acquisition of new security technologies and on the obligation to protect personal information.
c. The takeover and training of handlers of personal information is carried out thoroughly while security is maintained, and the Company informs its employees clearly on the responsibility for accidents involving personal information upon joining and leaving the company.
d. The Company is not responsible for any mistakes that are due to the personal errors of the user or basic internet risks.
e. In addition, when personal information is lost, stolen, leaked, altered or damaged through a mistake by an internal manager or technical management accident, the company shall immediately inform the user of the fact and take appropriate measures and provide compensation.

2. Site link provision policy
The Company may provide users with links to websites or materials from other companies. In this case, the Company does not have any control over the external site and the data contained therein, and thus cannot be held responsible or provide any guarantee for the usefulness of the service or data provided from it. If a user clicks on a link included by the Company and moves to a page on another site, the privacy policy of the Company's site shall no longer apply, so please review the policy of the newly visited site when doing so.

3. Policy for management of posting
The Company values the posts of its users and does its best to protect them from alteration, damage, and deletion. However, this does not apply in the following cases.
a. Spam posts (e.g., lucky letters, "800 million" emails, ads for specific sites, etc.)
b. Posts falsifying the reputation of others by distributing false information in order to slander others
c. Posts making details of others public without their consent
d. Posts that infringe on the rights of the Company or of third parties such as intellectual property rights
e. Posts that are off-topic from the subject of the bulletin board
f. In order to promote a desirable bulletin board culture, the Company may delete parts of a post or modify it with symbols when the personal identity of an individual is disclosed within it. Also, when a post is moved to another bulletin board on another topic, the movement path of the posting will be indicated to prevent misunderstanding.
g. In other cases, the Company may take action after an explicit or individual warning.
h. As a rule, all rights and responsibilities in posting rest with the author. In addition, information disclosed voluntarily through postings is difficult to protect, so please use consideration before disclosing any information.

4. Policy on rejection of unauthorized e-mail collection
The Company eschews the collection of unauthorized email addresses via e-mail collection programs or other technical devices. Violations of this can result in punishment in accordance with laws such as the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” etc.

5. Transmission of advertising information
The Company does not transmit commercial information for lucrative purposes against the express objection of a user. When a user consents to the sending of e-mails such as product information and newsletters, the Company shall take measures so that the user may easily recognize the subject line and body column of the e-mail as follows.
a. Title of e-mail
- The phrase (advertisement) may not be displayed in the subject line, and the main contents of the e-mail body are displayed.
b. E-mail body
- The sender's name and e-mail address in indicated so that the user can express the intention to opt out.
- A clear method for users to easily express their intention to opt out is specified.

Article 10: Personal information redress service

In order to protect the personal information of customers and to handle complaints related to personal information, the Company has designated the following departments and personal information managers as follows. Any complaints related to the protection of personal information arising from using the Company's services may be reported to the person in charge of personal information management or to the department in charge. The Company will promptly respond in full to any such user reports.

Customer Service Department: Business Planning Team
telephone : 02-6203-6300
email: busiplan@ex-em.com

Personal Information Manager: Lee Gwan-Seok (team leader)
telephone: 02-6203-6300br> email: privacy@ex-em.com

To make a report or receive consultation about other infringement of personal information, please contact the following organizations.
1. Personal Information Infringement Report Center (http://www.1336.or.kr/ dial 118 nationwide)
2. OPA Privacy (Information Protection Mark Certification Committee) (http://www.eprivacy.or.kr/02-580-0533~4)
3. Internet Crime Investigation Center, Supreme Prosecutors’ Office (http://icic.sppo.go.kr/02-3480-3600)
4. Cyber Terror Response Center, National Police Agency (http://www.ctrc.go.kr/02-392-0330)

Article 11: Obligation of notice

If any additions, deletions, or modifications are made to the current privacy policy, the website shall notify of this at least 7 days prior to the revision. If there are any significant changes in user rights, such as the collection and use of personal information and the provision to third parties, a notification will be made at least 30 days in advance.
Announcement date: 2015 July 20
Effective date: 2015 July 20