FAQ: Why isn't my browse abandonment flow firing?

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Why isn't my browse abandonment flow firing?

If you are integrated with either Shopify or Big Commerce you must first install Klaviyo’s viewed product snippet before you can trigger the browse abandonment flow. Follow our article on Klaviyo Web Tracking for more information.

Once this is completed and Klaviyo starts tracking viewed product events, your browse abandonment flow will begin to process people who view items on your site. Please keep in mind Klaviyo is only able to track viewed product events when an identifiable browser views a product page on your website.
Viewed Product tracking is automatically installed for the following ecommerce integrations when you install the plug-in:

  • Magento 1 Integration
  • Magento 2 Integration
  • WooCommerce 1 Integration

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