Tell us about your rural calling issue.

We know every call counts, and we’re sorry for the inconvenience. Whether you’ve been dealing with early or false ringing, or problems completing calls to a rural recipient, we’re here to help.


Please provide as much of the following as you can when you contact us:

The T-Mobile wireless phone number associated with the issue.

A detailed example of what happened, plus the date, time, and number dialed.

Need something else?

Want to make changes to your plan, pay your bill, upgrade—or just have questions? Dial 611 from your T-Mobile phone, or 1-800-937-8997 from any other phone.