What it’s like to be a Network Engineer, Translated End-User Language

User: I think we are having a major road issue.


User: No I’m pretty sure the roads are down because I’m not getting Pizzas.

Me: Everything else on the roads is fine. What do you mean you aren’t getting Pizzas.

User: I used to get Pizzas when I ordered them, now I’m not getting them. It has to be a road issue.

Me: As I said, the roads are fine. Where are you getting pizzas from?


Me: No I’m not even sure all the places that deliver pizza. You need to narrow it down.

User: I think it’s Subway.

Me: Ok I’ll check…No I just looked and Subway doesn’t deliver pizzas.

User: I’m pretty sure it is Subway. Can you just allow all food from Subway and we can see if Pizza shows up?

Me: Sigh, fine I’ve allowed all food from Subway, but I don’t think that is the issue.

User: Yeah I’m still not getting pizza. Can you check the roads?


User: Ok I found it, its Papa Johns.

Me: Ok I looked and Papa Johns does deliver pizza. Is it the local papa johns or one in a different town?

User: I don’t know. Can you allow pizza from all Papa Johns to me?

Me: No I can’t do that. Can you get me an address for Papa Johns?

User: No, I only know it as Papa Johns. Can you get me all the addresses of all Papa Johns and I’ll tell you if one of them is correct?

Me: No I don’t have time for that. Ok I looked at the local one and it looks like they have sent you pizza in the past and they are currently allowed to send you pizzas. Try ordering a pizza while I watch.


Me: NO this is a local delivery. They aren’t even using the freeway.


Me: NO the roads are fine. OK I just drove from the papa johns to the address they have on file for you and there is nothing there.

User: Hmm, wait we did move recently.

Me: Did you give your new address to Papa johns?

User: no, I just thought they would be able to look me up by name.

Me: No they need your new address. What’s your new address?


Me: sigh, give me a second…Ok I found your address and gave it to Papa Johns. Try ordering a pizza now.


Me: Ok, good.


Me: but it wasn’t the roads…whatever.

User: oh can you also check on an issue where Chinese food isn’t getting to me? I think it may be a road issue.
