Article ID : 00024606 / Last Modified : 04/01/2019

Sound Issues on One or Both Sides of the Headphones

    Before You Start


    • This solution has been written to work with all products that can use headphones. Because of this, some steps are only spelled out in general terms because the process to perform particular steps is different depending on the product you have. For model-specific information on how to complete any of the steps in this solution, refer to the operating instructions supplied with your product.
    • If wireless headphones are used, see these articles:


    There is no sound, distorted sound, or sound cutting in and out on one or both sides of the headphones.


    Each of these steps represents a possible solution to this issue, check the headphone status after completing each step.

    1. Verify that the headphones are firmly plugged all the way into the headphone jack on the unit.




    4. If audio is being heard from the left side of the headphones only, make sure the device from which it is connected has stereo output capability.


      Note: Generally, if a device has an output jack labeled EARPHONE, it will be mono, while an output jack labeled HEADPHONE will be stereo.


      Note: If the issue is resolved, with the extension cable disconnected, the extension cable is the cause.



    7. Test the headphones on another device.
    8. Test a different set of headphones on the device.

    If the issue is still unresolved, then the headphones should be replaced or repaired. Go to Product Repair.