When you click the "Fetch from Hawksoft" button in the integration app, you get the following error:



On the computer where the sync app is installed...

1. Open Windows Explorer

2. Navigate to C: > Program Files (x86) > Agency Revolution > Hawksoft Sync

3. Right-click the file named IPS.Hawksoft.Sync.exe.config
and select "Open with..." > Notepad

4. When the file opens in Notepad, place your cursor at the end of the line of text that says <runtime> and hit Enter to create a blank row directly below it.

5. Copy-paste the following text into the blank row:
<loadFromRemoteSources enabled="true"/>


6. Go to File > Save

7. Close the Notepad window

8. Open the Integration App and click "Fetch from Hawkwsoft" again. It should now work!

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