Reset the appliance password

You can reset the appliance password, which is the root password that is required for working with the command line interface on a system console to access Web Gateway.


  1. On the user interface of Web Gateway, select Troubleshooting.
  2. On the appliances tree. select the appliance you want to reset the root password on, then click Reset appliance password.
  3. Type the new password in the input field that is provided, repeat it in the next field, then click Change Password.

    The password must contain between 8 and 100 characters. It must at least include one upper-case and one lower-case alphabetical, as well as one non-alphabetical character.

    The password is reset.

    The reset is confirmed by a message under Results. If the password could not be reset or other issues occurred, this is also stated in this field.


To verify that the reset was actually performed, connect to the appliance from a system console using SSH. Use root as the user name and the password that you reset when you log on.

Note: You are not allowed to reset the root password in this way if you are running Web Gateway in FIPS mode.