Frequently Asked Questions (F.A.Q)

  1. Privacy

  2. Bonuses

  3. Depositing

  4. Cashing out

  5. Submit Documentation

  6. Technical

  7. Reward Point Program

  8. General Information

  9. General Sports FAQ’s
  10. Cashout Sports FAQ’s
  11. Sports Bonuses

  1. Privacy

    • How does Goliathcasino protect my Privacy?


    • Who is the governing body of Goliathcasino?


    • Why do I have to send my documents?


    • How do I know if Goliathcasino is playing fair?

      Fair play is the base that we stand on. Goliathcasino.com is committed to providing fair play at all times. We here at Goliathcasino.com offer a 1 in 3 statistic. This statistic is guaranteed on our website, on a global scale of our players and is verified independently by Itech labs in order for us to obtain our gaming license. You can review our commitment to Fair Gaming in more detail here: Fair Play

  2. Bonuses

    • How can I get my 100% match up bonus?

      The 100% matchup bonus is something that Goliathcasino offers to all its new players. To claim this bonus all you need to do is make your first deposit of a minimum of €10.

    • Where can I find Goliathcasino bonus policy?

      Goliathcasino bonus policy can be found here.

    • Why did I not receive my bonus?








    • Did I wager my bonus enough?


    • How much in bonus have I received until now?






    • How can I Stop receiving bonuses in my account?


  3. Depositing

    • How do I deposit?




      4. Select the method you wish to us



    • What payment methods do you accept?

      1. Credit and debit cards:
      2. Alternative Payment methods:

    • Can I see all the Deposits I have made?

      Yes- your past deposits are available to view




    • Why I cannot deposit with my Visa/MasterCard?






  4. Cashing out

    • How do I Cash Out winnings?

      When you want to make a Cashout, simply:

      1. Click on 'Cashier' in the lobby.

      2. Choose the 'Cashout' option.






    • Where can I find Goliathcasino cash out policy?

      Goliathcasino cash out can be found here.

    • Can I cancel my Cash out request?




      3. The funds will now be transferred back into your Goliathcasino account.




    • How can I send documents?




  5. Submit Documentation

    • How do I submit documentation?

      1. Login to your Goliathcasino Account and click on “My Account”. Select “Documents Upload“.

    • What types of files are accepted?


  6. Technical




      If you are unable to enter your Goliathcasino.com account or you have forgotten your password, please follow the link below and follow the simple steps to retrieve your details:
    • Forgot Password

    • How do I change my Password?












      5. Send the email to

    • How to Enable Cookies?


      1. Safari 5
      2. Safari 3
      3. Safari Mobile
      4. Internet Explorer 9 or higher
      5. Internet Explorer 7 and 8
      6. Internet Explorer 6 and 6.5
      7. Opera
      8. Firefox

  7. Reward Point Program

    • What are Reward Points?

      1. Reward Points are another way for Goliathcasino to reward our loyal players.

      2. Registered Goliathcasino Real Money players earn Reward Points as they play.


    • How do players register for Reward Points?




    • How do players earn Reward Points?


      2. Standard Earning Rate is 1 Reward Point for every €40 wagered.


      4. Reward Points may be awarded for special promotions or as gifts from Goliathcasino.

      5. Reward Points cannot be earned through practice mode play.

    • How do players redeem Reward Points?


      2. Bonus Money redemption is done from the cashier section of the Goliathcasino site.







      9. Maximum redemption of Reward Points per month is calculated as follows: €100

    • What are Total Reward Points?





      5. Total Reward Points cannot be redeemed for cash.

      6. VIP Level is by invitation only.

    • Is there a validity period?




      1. If a player chooses to close their Goliathcasino account, they will forfeit their Reward Level and lose all Reward Points associated with that account.


      3. In the event of account closure by Goliathcasino for any reason, Reward Levels and Reward Points will be forfeited.

    • Reward Points on mobile games

      1. It is possible to earn Reward Points on the Mobile platform as well as through web games on Goliathcasino.

      2. Goliathcasino Mobile Players earn points in exactly the same way.

  8. General Information

    • Where can I find Goliathcasino terms and conditions?

      Goliathcasino terms and conditions can be found here.

    • Why Can’t I play in Practice mode anymore?

      All Practice accounts have a limit of 250 games to play with. Should you chose to open up a Real Money account, your first deposit of a minimum of €10, and each deposit thereafter will add another 250 games to your practice account. You may switch back to Practice Mode at any time and play any remaining games you have available.



    • How can I unsubscribe?

      Should you no longer wish to receive marketing materials or bonus offers from Goliathcasino.com, you may contact us and we will assist you. All of our emails also contain an Unsubscribe link for your convenience

    • How can I close my player's account?


    • What currencies am I able to play within the site?

      Goliathcasino offers players 7 currencies in which to wager:

      1. $ - US Dollars

      2. € - Euro

      3. £ - British pounds

      4. Kr - Kroner (DKK,NOK,SEK)

      5. R$ (BRL)

      6. C$ - Canadian Dollars

      7. AU$ - Australian Dollars


    • What does GMT mean?


  9. General Sport FAQ’s

    • What is Sports Betting?

      Sports betting is the activity of predicting sports results and placing a bet on what will happen.Apart from placing bets on sports, you can also bet on a variety of different events, for example, television events or presidential elections, sometimes you can even bet on the weather!

    • What is an Odd?

      An Odd is what you multiple your stake with to decide how much you can win, it can be displayed in Decimal(2.12) or Fractional (4/3)

    • How do decimal odds work?

      Decimal odds are super simple once you've got the hang of them. Basically, you multiply your stake by the decimal shown(an odd) and the answer is how much you'll receive in winnings - including your stake. E.g. If you have odds of 5.00 and stake €1, you'll receive €5 in winnings (including your returned stake).

    • Are the odds fixed?

      Odds do fluctuate(increase or decrease) much like shares on a stock exchange! However, when your bet has been approved, the odds stated at the time (once selected) will remain valid, unless inserted by mistake.

    • How can I change the Odds format?

      On your laptop, select the dropdown menu on the right hand side that is and choose between, Decimal, Fractional or American odds format.
      On your mobile: Go on the sports home page, in the middle in grey navigation boxes you will see these options : A-Z , Football , KaramBot , Tennis etc ..., If you slide your finger to the left side meaning that you are going to scroll sideways to the right side you will see the option 'Settings', you will be able to change the Odds Format from ‘Odds style’.

    • Where can I find the rules for the different type of sports and how to bet on them?

      You can find them here

    • How do I know what needs to happen for me to win a certain type of bet?

      You can find description of how every Bet Type works here

    • How do I place a bet on Sports?

      Single Bets:
      "Definition: A single bet is the simplest type of bet. A single bet is a prediction about one single event. You can place this kind of bet on all the events offered. Placing a single bet: Bet on the final result (1 - X - 2) of the match between Real Madrid and Manchester United. By betting on the final result of the match, you have the possibility to select one of 3 potential results: - 1: A win for the home team. - X: A draw. - 2: A win for the away team. Let’s say you decide to bet on a win for Real Madrid at odds of 2.00. By clicking on odds of 2.00, your selection will be displayed automatically on your betting slip on the “Single” tab. Now, you are able to set the amount you wish to bet using your keypad (in this example it is €5). Once your bet amount is indicated in the box provided, a summary of your bet will be displayed (Number of bet(s): 1 / Stake €5 / Winnings: €10). Winnings: Your bet is considered a winning bet if your selection is correct. You will win the amount of your bet multiplied by the event odds you bet on (in this example, a bet of €5 times a selection with odds of 2.00 = €10). Options: It is possible to place several single bets using the same betting slip. In order to do so, you just need to select more events. Once you have decided on your selection, click on the “Single” tab. Now, your selections are independent of each other. You can now choose different bet amounts for each of your selections using the white boxes next to each of your selected odds, or bet the same amount for each of your selections by using the box next to the text “Stake per bet”.
      Combo Bets:
      "Definition: A combo bet is a combination of a minimum of 2 selections. By choosing to place a combined bet, you increase the amount of your potential winnings. In essence, the odds corresponding to your selections are multiplied by each other, thus allowing the total odds on your betting slip and consequently your potential winnings to increase. You can combine as many selections as you wish as long as your potential winnings do not exceed the fixed winnings limit. Placing a combo bet: Bet on the final result (1- X - 2) for the following matches: - Chelsea vs. Tottenham. - Paris St.Germain vs Borussia Dortmund. - Liverpool vs Arsenal. By betting on the final result of the match, you have the possibility to select one of 3 potential results: - 1 : A win for the home team.- X : A draw.- 2 : A win for the away team. Let’s say you decide to bet on combined victory for Chelsea, Paris St.Germain and Liverpool. By clicking on the odds corresponding to wins of Chelsea, Paris St.Germain and Liverpool, your selection will display automatically on your betting slip on the “Combo” tab. Now, you are able to set the amount of your bet (in this example it is €60). Once your bet amount appears in a white box marked with an asterisk, a summary of your bet will be displayed (Number of bet(s): 1 / Stake €60 / Winnings: €29,85). Winnings: Your bet is considered a winning bet only if all the combinations are correct. In this example, your bet wins if Chelsea, Paris St.Germain and Liverpool win. If such is the case, you will win X amount (E.g.: A €60 bet on total odds of 1.95 × 1.90 × 2.30 = €42,60). Important information: Some selections that appear on your betting slip cannot be combined. The main reason for this is that it is impossible to combine 2 or more selections on the same event in the same combined bet.
      System Bets:
      As soon as you have entered at least three or more picks (up to eight) on the bet slip, you can place a system bet. To do so, click on the “System” tab at the top of the bet slip. The number of possible system bets depends on the number of predicted outcomes. The system bets possible with your picks will be displayed automatically. Each possibility is accompanied by an info button that you can click on for more info about the principle underlying the relevant system bet. The main difference between system bets and multi (parlay) bets is that you can win a system bet even if not all your picks are correct. For example, in the case of a 2/3 system bet, you win even if only two of your three predictions turn out to be correct. Please note that the amount of possible winnings displayed when you place your bet corresponds to the maximum winnings, i.e. in the above example, they payout if all three of picks are correct. In a system bet, combinations of picks are formed.

    • What is Live Betting?

      Live betting is when you place a bet on an event that has already started! Live betting markets become available immediately after the event starts.

    • How do I place a livebet ?

      It is the same as placing a normal bet apart from one aspect: Compared to betting before the match, there is always a small 5/10 seconds delay on live bets to safeguard the product from transmission delays and big/sudden impacts during the event.

    • What can I bet on after the event has started(live)

      Almost all of the Bet Types will be available before the match will be available to bet on after the match has started! Cashing out a bet that you have placed before the match started is also possible! In addition to this we also have Fast Markets!

    • What is Fast Markets?

      See full description here. But basically you can bet on if there is a Goal/Corners/Cards/Free Kick/Throw/Goal Kick/Penalty within the next minute or within the next 5 minutes! Action all the time in other words!!

    • I made a mistake when placing a bet! Can I cancel my bet?

      Once a bet is placed, it can’t be cancelled. Please be very careful when placing bets. Most bets will have Cash out options available should you wish to cash-out.

    • Where can I see my already placed bets and how do I find out if my bet won or lost?

      On your laptop, You can find all bets, both open and finished in Bet History. It is all the way at the top right of the screen under 'My Account/Betting History'
      On your mobile, You can find all bets, both open and finished in Bet History. It is at the top of the screen under 'My Bets'

    • When will my bet be settled and I can get my sports Winnings?

      Your bet will be settled, and winnings paid out, as soon as the event that you have bet on has finished.

    • What happens if the match is postponed or cancelled?

      Please refer to our betting rules by clicking here for further information.

    • Why was my sports bet voided?

      There are various reasons why a bet may be declared void. This could happen if your bet was accepted at an incorrect price or after the event had started. There are sport-specific reasons too, for example in tennis your bet is void if a player retires before completing the first set, or in football if the match is abandoned.All bets declared void will be settled with the odds of 1.00. Full details on voided bets are available in our Terms and Conditions.

    • What are the Betting Stake Limits in sports.

      The minimum that you can bet is £0.10, €0.10 or 1.00 for all other currencies.The maximum stake will vary for different bets(Sports, League, Type of Bet). If the stake you enter on the betting slip is above the maximum stake you will be given a few options. You can either reduce your bet to the maximum stake or request that your entire bet is accepted.

    • How can I place a bet above the maximum amount?

      In order to place a bet above the maximum amount, just enter the sum you want to bet, and when you click PLACE BETS this will be referred to a trader, who will get back to you really quickly with a decision. If the bet cannot be fully accepted, our traders will usually offer you some of your bet and sometimes at different odds. Then it’s your decision whether to accept or decline the counter offer.

  10. Cashout Sports FAQ’s

  11. Sports Bonuses
