Role Charters Are a Key Tool in Organization Design

Organization design can and should provide an effective and practical resolution to many stubborn strategy and business-execution issues. If a redesign is to work, senior executives need to recognize that all three elements of design—structure, individual capabilities, and roles and collaboration—are essential in making a change.

If an organization’s structure is its skeleton, then individual capabilities are its muscular system, providing energy and vitality, … [ Read more ]

Think Counter-cyclically with Customer Accounts
