1. The Ascent Group Customer Experience Initiatives Benchmarking Survey

Benchmarking Opportunity
Customer Experience Initiatives

Do you have a Customer Experience Initiative or organization in place or in progress?


Participants will receive a complimentary copy of the published report (e-version).

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports. 


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866-941-0005 (fax)

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* 2. Please provide your contact information.

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* 3. Briefly describe your organization - how employees interact with customers, businesses, typical tasks or services performed or transactions handled, average number of employees per team or supervisor...

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* 4. What is your Title and Responsibilities?

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* 5. Please indicate the types of customers that you serve?

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* 6. Do you currently have a Customer Experience initiative, team, or organization in place or underway?