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Shaw ID Two-Step Verification

As of May 2018, signing into My Shaw Direct with your Shaw ID will give you access to a new, optional level of security: Shaw Two-step verification. Two-step verification will introduce an additional layer of security to Shaw Direct customers, helping to protect your online identity.

What is two-step verification?

Two-step verification is a method of confirming a person's identity by requiring that person to present two pieces of identification to a verification system.

An example of two-step verification is the process of withdrawing money from an ATM or paying with debit: only the correct combination of a bank card and a PIN allows the transaction to be carried out.

If numerous failed attempts are detected then the Shaw ID log-in will be disabled, prompting you to contact Shaw Direct customer care.

Setting up two-step verification

Two-step verification allows you to provide a second email (different from the one being used to access My Shaw Direct) and/or a mobile phone number into your Shaw ID profile settings. By providing one or both of these choices, you are providing Shaw with the ability to send you a six digit PIN which can then be used to confirm your identity.

The Web site will detect when a new browser is attempting to log into your account. Upon detecting the new browser, a six digit PIN will be sent via text message to the mobile number and/or email address that you have provided.

This code is only valid for 30 minutes. If the code is entered correctly, the new device will have the option to be remembered, and will be granted access to your account. If the code is entered incorrectly, you will have the option to resend the verification code.

Frequently Asked Questions

What happens if two-step verification stops working? How do I fix it?

You can choose the option to ‘Resend Verification Code’ on the current prompt page requesting the verification code. We recommend configuring both SMS and email as means of verification for your Shaw ID. This means that if you cannot receive a code via SMS (text), you will have the option to also obtain the code via email. If numerous attempts at verification fail, our system will produce an error. Upon receiving this error, you will need to contact Shaw Direct customer care for further assistance.

Will I have to use two-step verification every time I log into My Shaw Direct?

My Shaw Direct will provide you with the option to remember your device when logging into the site using a validation code. There is a checkbox located under the ‘Sign In’ button labelled ‘Don’t ask me again on this browser’. Checking this box will allow My Shaw Direct to remember this device. This means you will no longer be required to send a validation code from this device while logging into My Shaw Direct.

Two-step verification is an optional feature that will make your account more secure, but you are not required to configure it if you do not want to. This feature is provided as an optional means of adding extra security to your online account, and My Shaw Direct will only prompt for a validation code when a new device attempts to login.