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Kaltura, Access Denied error

Users who encounter an "access Denied" error in mediaspace.illinois.edu should close their browser window and try again.

Users are encountering "access denied" or API errors while attempting various tasks on mediaspace.  In most cases, this is a transitory issue on Kaltura's servers. Users who try again almost immediately are able to complete their tasks.  If the error is encountered:

  1. Close the browser window.

  2. Go to mediapsace.illinois.edu and log in (link in upper-right).

  3. Attempt the operation again.

  4. If the error persists, let us know, and the Kaltura team can investigate further. 

Keywords:Kaltura, mediaspace, media, video, access denied, error, api,   Doc ID:101763
Owner:Alan B.Group:University of Illinois Technology Services
Created:2020-05-06 13:40 CDTUpdated:2020-05-06 16:42 CDT
Sites:University of Illinois Technology Services
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