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Low Voltage Cable Superstore
Ph: 951.824.1572

Return FAQs:

Must I have an RMA number in order to return a product?

Click here to request an Online RMA number. We ask all RMA's to be requested online for your convenience. You will find the RMA request section on the online SUPPORT page. Follow the instructions and leave an explanation for why you are requesting an RMA.

How does a refund get applied?
The refund is always issued back to the credit card or PayPal account you purchased the order with or you can ask for store credit.


If you sent your RMA with a tracking number, check with the carrier first for the package status. It usually takes 3-4 business days for an RMA to be processed after we receive the item.

How do I get a status on my returned merchandise?
Please send us an e-mail to request your RMA status or email the RMA Department.

How long does it take to process RMAs?
It takes 5-7 business days for us to process your RMA and re-ship the item or issue a refund to your account after we receive them.

What items need to be returned with the RMA?

What about restocking fees? How much? When? Why?
There is a restocking fee of 20% on all returns for refund or exchange. See the “Return Policy” page regarding returns of defective items. If a refund is requested instead of a replacement we will charge a 20% restocking fee. Why? Sometimes, claiming "defective" is an easy way to avoid the restocking fee just because you don't want the item. If it's defective, we may replace it (follow our RMA procedure). For detailed information, please refer to our "Return Policy" page.

Who pays for shipping on an item (don't want) returning back to Primus Cable?

What is your policy about defective items?
See the “Return Policy” page. You may also contact our technical support department.