Coronavirus Support, Guidance & Advice

We are aware of how this current crisis can be a difficult time for many people, carers and families, and it can be hard to stay positive and continue with normal everyday activities, so we’d like to assure you that the people we support are at the forefront of our minds.

To help with the current situation and any future ones, we would like to try and offer some easy steps and guidance to help you out whilst self-isolating. So, even if just one of these points work for you, it could make a really positive difference.

Please find below some support, guidance and advice that we would like to offer, so that you still have access to a service.

  1. First things first, we would like to urge you to look at the pdf file below. You can go through this with the person you are supporting, as the letter is in both visual and pictorial form to help everyone with understanding the sudden changes that are happening daily. This helps with any uncertainty or anxiety and can be used as a daily way to support a routine.


  1. Shopping is a normal routine to some and a task which they often enjoy, however, travelling to and from the destinations can be a risk if you’re taking public transport, so you need to ask yourself if the journey is really necessary. There are currently, in some shops and locations, specific hours being set up for the more vulnerable people to attend early in the morning. You can research the information online before you set out.


  1. Gardens are an ideal place for people to get some fresh air and a change of scenery. Being outside is beneficial to everyone. However, if you do not have a garden, it has been advised that you take at least 1 form of exercise per day. This includes going for a local walk, but please make sure you are following the social distancing rules.


  1. Here are some examples of how you can keep yourself busy around the house!
    • Arranging the washing into baskets or certain groups such as colours.
    • Vacuuming or using a broom to brush the floors. Maybe focus on certain rooms first as this would give you the motivation to start and finish the task at hand.
    • Cooking and baking where and when are safe to do so. We are aware that many of the people we support enjoy cooking or taking part in these activities. It is enjoyable to do and fun to eat afterwards!

Our aim is to keep in constant contact with you and this will be done from the Hub Manager from your son or daughters’ site. You will also be given full access to call and email us where and when needed. We understand that times are difficult and will do our upmost to support you. We’re all in this together.

If you do have any concerns or issues, please don’t hesitate to contact your Hub Manager and if you require support from the Senior Management, please request this from the Hub Manager. Each Hub Manager will also undertake a safe and wellbeing check whilst contacting you via telephone conversation. This is to make sure that each of the individuals we support, and the families/carers are all well.

Please find some online resources below, they are all free to use. If you have any trouble printing or accessing the below resources, please let us know and we can send our paper activities and packs for you.

We urge you to keep an eye on our website and Facebook page for any updates. We also hope that this information gives you some support.

Thank you and stay safe.