Monday, December 24, 2012











  1. I agree! I am an avid user of Member Connect and I wish more people were. I've sent hundreds of messages that just go unanswered. It's so frustrating!

  2. I know Danielle. I'm going to think positive that people just don't realize they have messages and how much help they could be to their research. Why would anything deliberately not want to collaborate?

  3. Great letter, Jenna. Hope takes note! I think they could do a much better job promoting the Member Connect service and prompting people when they receive messages. Maybe a periodic email reminder about unanswered messages would help?

  4. Being new to Ancestry, I didn't even really know this existed. Now, I'm going to check it out! Thanks!

  5. Good points Shelley. The tiny little icon at the top of the screen could be easy to miss and a one-time email notification can get buried.

  6. Brian, yea! I'm glad my post was helpful. The Member Connect can be very powerful...if people use it! Good luck.

  7. Great letter - hopefully a human bean will read it! I use MemberConnect quite a lot at this point, and normally get about a 20% response. I suspect a number of people started trees, put them up, then went away... perhaps not renewing their membership so therefore they can't use that specialty feature.

    I'd also love to have the option of organizing my Shoebox in some fashion!