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Unable to unzip file on plesk hosting

I can't unzip any .zip file on the Plesk files manager? it always gives me this error message:

However, I can add files to archive.
I did exactly the steps proposed in a similar issue here but no luck.

Resolver VI

Hello Khairy,

I hope you are well. There may be a technical issue. 


You can unzip any .zip files on your hosting account.

  1. Login into your Plesk shared hosting account.
  3. Click Plesk Admin.
  4. Click the File tab.
  6. Click OK.

After unzipping them, you might want to move the files.


You can also read


Excuse me! How is this helpful? You just copied the answer from the link I posted which I said it didn't help at all? The link is just explaining how to extract a file while my problem happens right when I hit extract? How is this considered an answer?

i am trying to install wordpress on directory but i can't do this can anyone please tell me how to fix this issue

Plesk new version is not supported. Means you can't extract zip file.