Virtual assistant launched by Moorfields Eye Hospital

Virtual assistant launched by Moorfields Eye Hospital.

Virtual assistant launched by Moorfields Eye Hospital - The Mandatory Training Group UK -

Moorfields Eye Hospital NHS Foundation Trust has launched a new virtual assistant designed to engage with patients and provide 24/7 answers and information.

The virtual assistant, known as the Oriel Assistant, will provide answers to questions from patients, staff and the general public and let them have their say on “Oriel” – a £344m proposal to build a new facility which brings together excellent eye care, ground-breaking research and world-leading education in ophthalmology on one site.

As one of the largest NHS projects currently in London a public consultation was launched by Camden Clinical Commissioning Group and NHS England Specialised Commissioning in May to ensure patients and the public have their say on the exciting proposals.

The Oriel Assistant will support the communication by answering questions but will also interact with patients, staff and the public in a new way. The Oriel Assistant will turn the traditional virtual assistant model on its head by using its understanding of natural language to ask a relevant question from the consultation when a similar question or theme becomes part of the chat, creating a two way question and answer conversation between the person and virtual assistant. Answers gathered by Oriel assistant will be fed into the broader consultation which closes on 16 September.

David Probert, chief executive for Moorfields Eye Hospital, said “This is an exciting step forward towards delivering the modern, efficient and effective care our patients deserve.  Central to this is our proposal to move our hospital to a new purpose-built centre where we would be able to transform lives, turn research into new treatments faster and share our knowledge and understanding with the clinicians of tomorrow.”


“After this initial launch, we will look at how we can expand the service to support patients with a range of issues; such as information on appointments and improved access for those with sight loss.”

The Oriel Assistant has been trained on over 500 questions gathered by surveying the general public which cover everything from directions to the proposed new site, accessibility of new location and current services to how the move will impact younger patients, staff and private patients. The Oriel Assistant will monitor and analyse questions it receives and develop over time as it learns from the interactions it has with patients and staff, detecting trends and providing insight.



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Virtual assistant launched by Moorfields Eye Hospital.