rfxcel Implementation Plan (Part 5 of 7) – Common Serialization Challenges During Implementations

Learn about serialization challenges in implementation with rfxcel experts:

About the speakers:

Rose Campasano, Vice President of Professional Services at rfxcel, is a collaborative leader with over 20 years of IT leadership experience encompassing infrastructure, applications, and business processes. She focuses on nurturing long-lasting, trusted partnerships with rfxcel clients and their integration partners.  She excels at employee motivation and coaching demonstrated by a high performing team.

Herb Wong, Vice President of Marketing at rfxcel, is responsible for defining the rfxcel product roadmap and marketing strategy. He also ensures the coordination of rfxcel’s marketing message and product offering and provides leads and collateral for Sales team members.

There are certain common serialization challenges during serialization implementation and in this part of the interview, Rose and Herb will explain what those challenges are.

The biggest challenge is not recognizing who is the owner of the relationship in the organization that has many business relationships with all their trading partners. Each company can have multiple roles. A company can be an independent manufacturer who manufactures and sells for themselves. On the other hand, they could manufacture for themselves or someone else and be a service while believing that the ownership is actually a service that they’re providing to another company.

Understanding how the relationship is built and understanding who is the owner of the relationship plays an important part in being able to install the connection correctly from a serialization standpoint.

“Realizing where those relationships really are and how they’re structured will help us understand how we need to configure your system. You have to know who’s going to own the serial numbers, who’s going to be responsible for tracking them and who would be accountable to the auditors or the FDA when they come in.” says Rose.

As a part of kickoff that we do, we actually understand what it means to do business in your shop.

rfxcel Serialization Implementation Plan is easily configured according to your specific needs and demands. Our team is with you through every step of the process and we offer support during the entire time you are using our services. To help you get a detailed idea of our Serialization Implementation Plan, we have discussed our Plan in seven segments:

  1. Serialization Implementation Plan based on Audit Needs
  2. Boost Serialization Implementation with a Global Team
  3. Global Serialization Implementation Team for Global Customers
  4. A Serialization Solution Provider Focused on the Long Term Relationship
  5. Common Challenges in Serialization Implementations
  6. Implementation kick off with rfxcel
  7. Switching Serialization Providers


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