

Analytics on what end-users are utilizing in the portal

Germaine_OvermanGermaine_Overman Customer IT Monkey ✭
Is there anything like a website heatmap or other analytics that easily tell me what ROs and KB articles an end -user is using and how they are getting there?   For example are they searching?   Are they using Favorites?   Are they drilling down through the menu listing of Service Catalog > Service Offering > RO?      I  am being asked about this so we can offer continuous improvement on our portal and also identify if the KnowledgeBase is being utilized (so is it worth the time to provide the end user information)

Best Answer


  • Germaine_OvermanGermaine_Overman Customer IT Monkey ✭
    Thanks we are looking at a possible 3rd party solution.
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