Repair Request

All maintenance requests must be in writing unless it is classed as an emergency repair.

Please be as specific as possible when filling in this form.  For example, stipulate whether the appliance is gas or electric and include model numbers where possible.  Thank you – we’ll get onto the job right away!

Maintenance Request Form


Emergency Repairs

Please note that an “Emergency Repair” is defined under your Tenancy Agreement as:

A burst water service; a blocked or broken lavatory system; serious roof leak; gas leak; a dangerous electrical fault; flooding or serious flood damage, serious storm, fire or impact damage; a failure or breakdown of the gas; electricity or water supply to the premises; a failure or breakdown of any essential service or appliance on the premises for hot water, cooking, heating or laundering, a fault or damage that makes the premises unsafe or insecure, a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises, a serious fault in a stair case, lift or other common area of the premises that unduly inconveniences a resident in gaining access to or using the premises.

When you are responsible for payment of repairs

The tenant agrees that when a tradesperson is requested by the tenant to attend a repair of an appliance, fixture or fitting, the tenant shall be responsible for the payment of the costs incurred within 14 days in the following circumstances;

  • When the tradesperson finds no fault in the appliance, fixture or fitting.
  • When the tenant has not operated the appliance, fitting or fixture in the correct manner.
  • When the tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
  • When the tenant arranges a repair that is not classified in Subdivision 4, Section 30 of the Residential Tenancy Agreement as an Emergency Repair.