management style

The Value of Being “Speechless”


Once I lost my voice to the point of a whisper. It was truly a first for me. As an extrovert and someone who provides coaching and consulting services, it was so hard to refrain from talking. To add another interesting dimension, I also had my 6-year-old son solo that weekend, so writing down what I wanted to say wasn’t an option — unless of course I wanted to limit myself to simple three-letter or four-letter words!

So, between losing my voice and starting off that week teaching coaching skills to a group of leaders, it reminded me of two simple but important ideas relevant to leadership.

1.Notice themes in your nonverbal communication.

Sometimes we forget how much we communicate without ever uttering a word. Whether it’s that scowl on your face, the hand on your hip, or that big smile — you constantly send messages. And the nonverbal cues speak so much louder than words, carrying much more weight if there’s a “disconnect” between the two.

So, right now, take a minute to think about what you are communicating on a day-to-day basis. Do you constantly look rushed, stressed out, or too busy to stop and have a conversation? How do your nonverbal messages align with your leadership brand (i.e., what you want to be known for as a leader)? If you are unsure about what you’re communicating nonverbally, ask for feedback from people you trust.

2.Recognize how the simple act of listening can propel things forward.

During the session I facilitated, I helped leaders practice coaching skills that they can apply to any role or situation. As you might expect, we focused on listening as one of those critical skills. Through various coaching scenarios and interactive role play, the leaders focused on:

  • giving their undivided attention

  • being “in the moment”

  • listening with genuine curiosity

  • withholding judgment as they listened

As we talked about the experience, several leaders mentioned how listening in this way can make a huge difference because the other person feels heard. They went on to say how taking this approach generated more engagement, opened the other person up to exploring solutions, and ultimately helped them take action faster.

Think about this for a minute. As a leader, if your team members feel that you are willing to listen and care about their perspectives, they will get more engaged in solving their own problems — giving you more capacity to work on other priorities.

So, right now, look at the questions below to assess how effectively you listen:

  • How often do you multi-task as others are talking?

  • How much do you focus on how you would solve the person’s problem or what you would say next while the other person is talking?

  • How much do you REALLY pay attention to the person’s tone of voice, energy, nonverbal cues, and words?

Hopefully these two simple reminders have made you pause, as I did that week, to consider a small tweak you’d like to make. I urge you to identify one small step you‘ll take in the next five days to align your nonverbal communication with your leadership brand or to fine tune your listening skills. Remember, small steps can lead to big results.

What’s Your Impact?


Every day we engage with people from all walks of life in our professional and personal lives. Each interaction results in an exchange of energy, information, and ideas—positive and negative. Through the following three questions, I challenge you today to think about the impact you have on others.

What kind of energy are you giving off?

First, are you the kind of person who brings a conversation to a halt with your “healthy dose of realism” that others might call pessimism, or are you someone that people receive positive energy from? As you go through your day, notice how people respond to you by observing their body language, tone and actions. Recognize that some of their reactions may be more about them than you, but others may be directly related to what you are saying and doing. By paying attention more closely, you may notice some important patterns.

How do you impact results?

Next, ask yourself how the company or others benefit from your involvement or participation, whether you’re participating in a meeting or on a conference call. What do you typically contribute? Are you the person that “hangs back” or dives right in with your ideas? How much do you focus on moving things forward versus staying below the radar or just trying to wade through? Even if you’re “showing up” to participate, are you actually adding value?

What do others take from your behavior?

To bring the last point home, I want to share something from a meeting I was facilitating with an executive women’s group last week. We talked about how leaders are always in an “invisible spotlight.” In other words, people are constantly watching them, noticing what they are doing and drawing their own conclusions.

So, whether you realize it or not, you are sending indirect messages with everything you do. What are yours? Is it that you’re overwhelmed and need to be managed carefully or you might make life miserable for everyone? Or are you that unwavering leader that can provide direction and guidance consistently no matter what is going on? Recognize that small actions can add up to big messages when you put them all together.

Remember that you have an impact on everyone you interact with, but you do have a choice about what kind of impact you want have. So be intentional and purposeful about it and make sure that what you do reinforces your leadership brand and aligns with your values.

So, what one small step will you take this week to have the type of impact that’s important to you and your team?