Terms of use


This document sets out the general conditions of the contractual relationship that has as its object the sale of wholesale products between ARTESTONE SL, and natural and / or legal persons (hereinafter CUSTOMER) who express their willingness to buy the products and services That can be found on the ARTESTONE.ES website through the request made via the internet through this website.



The present general conditions attached to the request of the concrete products made by the CUSTOMER imply the formalization of the contract of sale between ARTESTONE SL and the CUSTOMER who claims to have read, understood and accepted these conditions.




By this contract ARTESTONE SL undertakes to deliver to the CUSTOMER the products that it has requested through ARTESTONE.ES website in exchange for a certain price.




1. Delivery of the product.


ARTESTONE SL undertakes to deliver the product in perfect condition at the address indicated by the CUSTOMER in the order form, which contains the particular conditions that are attached to these general conditions. ARTESTONE SL will not be responsible for errors caused in the delivery when the data entered by the CUSTOMER in the order form are not realistic or have been omitted. The maximum delivery time of the product is 10 business days from your request if it is a national shipment and 20 business days for international shipments, except for causes beyond the control of ARTESTONE SL.


2. Responsibility


ARTESTONE SL in any case will be responsible in relation to:



1. Errors, delays in access by the CUSTOMER when entering their data in the order form, slow or impossible to receive by the recipients of the order confirmation or any anomaly that may arise when these Incidents are due to problems in the Internet, causes of unforeseeable event or force majeure and any other unforeseeable contingency outside the good faith of the company. In any case, ARTESTONE SL is committed to solve the problems that may arise and to offer all the necessary support to the CUSTOMER to arrive at a quick and satisfactory solution of the incidence.


2. The errors or damages caused by an inefficient use of the service and bad faith by the CUSTOMER.


3. The non-operability of the email address provided by the CUSTOMER for sending the order confirmation within 24 hours from the time it is made.


4. ARTESTONE SL has the absolute responsibility for the quality of the products admitting the return of the same as long as these are defective or do not reach the CUSTOMER in correct condition. In this case, ARTESTONE SL will be responsible for expenses incurred as a result of such return, provided that the CUSTOMER communicates this fact within 7 days from the date of delivery and the product has not been consumed or altered in any way case. ARTESTONE SL is exempt from any liability in relation to any breakages or defects of the product produced after the delivery thereof, likewise, ARTESTONE SL will not have any responsibility in relation to those products that have already been consumed without any incidence on the part Of the CUSTOMER claiming to make a claim. The CUSTOMER, before signing the delivery of the order must check that the product is delivered in perfect condition, if it gives its agreement at the time of delivery it is understood by both parties that the product was delivered in perfect condition.


The CUSTOMER expressly waives any claim for contractual or extracontractual liability for any damages or losses arising from what is stated in this clause above. In any case, the responsibility of ARTESTONE SL if it breaches what is stated in this agreement under the terms of these general conditions will be limited to the refund of the amount that, if applicable, could have been paid by the CUSTOMER and always after the CUSTOMER has returned it Product concerned.







1. Payment: The CUSTOMER agrees to pay in advance the amount for the product actually requested in the following amount and form:


1. Amount:

The remuneration for the product actually requested by the CUSTOMER according to the requested product will be indicated on the website and the one that appears in the specific request of the CUSTOMER at any time, requests that will constitute the particular conditions of the specific order.


2. Payment:


Bank transfer: The CUSTOMER will pay the total amount to the account that will be indicated at the time of purchase.


3. Responsibility of the CUSTOMER. In any case, it will be the responsibility of the CUSTOMER:


1. The CUSTOMER assumes all risks of deterioration, damage, loss and loss of the products from the moment they have been made available by the third party who, on behalf of ARTESTONE SL, makes the delivery of the requested products.


2. The CUSTOMER undertakes to check the good condition of the product before the third party who, on behalf of ARTESTONE SL, makes delivery of the requested product, a check that will be made prior to signing the proof of delivery made.




1. ARTESTONE SL in no case will be responsible for:


1. The failures and incidences that could occur in the communications, erasure or incomplete transmissions in a way that does not guarantee that the services of the website are constantly operative


2. The production of any type of damage that CUSTOMERS or third parties could cause on the website.



3. ARTESTONE SL reserves the right to suspend access without prior notice in a discretionary manner and with a definitive or temporary nature until the assurance of the effective responsibility of the damages that could occur. Likewise, ARTESTONE SL will collaborate and notify to the competent authority these incidences in the moment in which it has reliable knowledge that the damages caused constitute any type of illegal activity.



ARTESTONE.ES is a registered trademark, the use of the ARTESTONE brand that includes both the name and the logo without the express consent of ARTESTONE SL is forbidden by any means, all rights are reserved.

The ARTESTONE.ES website (its own content, programming and website design) is fully protected by copyright, and any reproduction, communication, distribution and transformation of said protected elements is expressly prohibited unless express consent of The Company.



These general conditions are governed by Spanish law. They are competent to resolve any controversy or conflict arising from these general conditions the Barcelona Courts, expressly waiving the CUSTOMER to any other jurisdiction that may correspond.



In case any clause of this document is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. ARTESTONE SL may not exercise any of the rights and powers conferred on this document which shall not imply in any case the waiver thereof unless expressly acknowledged by ARTESTONE SL