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FAQs page

How Do I Send Money?

Initially you will need to create an account. Registration is free and easy and you will only need to set up an account once. Once the account has been activated, you can then add your beneficiary or beneficiaries. To arrange a transfer click the transfer money button and then complete the on-screen form and choose the beneficiary which you want to transfer funds to. You will then be given the details of our client account, so that you can arrange to transfer your funds to us. Once we have received your funds, we can then arrange the transfer to your beneficiary.

Do I need to provide identification?

Yes, you will need to provide us with identification so that we can carry out anti-money laundering checks. Once you have registered a personal account, you will receive an email advising you to send 2 forms of identification. One should be a form of photographic identification, such as a passport or drivers licence and the second form of identification should be proof of your current address such as a utility bill. If you are registering a business account, we will require proof of identify for the business and two Directors. For the business we will require a copy of the Company Registration Certificate and a current invoice. For the Directors we will proof of identify and home address (e.g. passport, driving licence, utility bill).

Is there a minimum or maximum amount of money which can be transferred?

There is currently no minimum or maximum amount of money which can be sent.

How often can I transfer money?

There is no limit as to how often you can use the service.

How much does a money transfer Cost?

If you are transferring less than £10,000 the transfer fee is £10, if you are transferring over £10,000 the transfer is free. We aim to offer unbeatable rates too which reduces the cost of transfer for you as well.

Is It Safe?

Yes, your money transfer is safe with us. We are FSA & HMRC registered and we operate using a segregated client account with a major bank. This means that when you transfer your funds to us, it is held separately in the client account, segregated from our business account. Once we have received your funds, we will then arrange for the transfer to your beneficiary from our business account. It is only once the transfer had been made that we release your funds into our business account.

What is the SWIFT code?

A SWIFT code or SWIFTBIC is an abbreviation for Society for Worldwide Interbank Financial Telecommunication Bank Identifier Code. This code identifies the bank with whom the beneficiary holds their account, for use when sending funds cross-border. You will need to ask your beneficiary for their banks SWIFT code.

What is the IBAN number?

The IBAN number is the International Bank Account Number which is designed to speed up cross border transfers. Every bank account within an EU/EEA country has an IBAN number.

How Will I Know When The Funds Have Been Sent?

When we transfer the funds to your beneficiary, you will then be sent an email to keep you up to date. You can also log into Your Account on-line and view the Transaction History, this will provide you with the status of the transfer and your Trade Confirmation is also retained here for future reference.