Saturday, July 26, 2008

Continuing to monitor progress

I'm trying to find out what's going on, directly with the data center engineers. As soon as I can find out what's happening and when we can expect service restored (at this point just long enough to pull the backups off the 2nd drive and get the heck out of dodge) I will post that information here.

I was not informed they were replacing any hardware ahead of time, and only found out because the tech set off the intrusion detection. The server admin company seems to be having some sort of problem with their support ticket system, and I'm having trouble communicating with them, which is why I've gone over their heads directly to the data center engineers (as surly as they are, because I'm not supposed to do that).

I'm doing everything within my power to restore services to the server, short of driving to Atlanta and fixing it myself. If it weren't for the price of gas, I'd be doing that right now.

Again, I deeply apologize for this outage. I am disgusted with the way it's been handled by the server company and the data center, and at the first opportunity we will be as far away from them as possible.