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Not a Bug Error viewing IP of edited articles

Discussion in 'AMS Resolved Bug Reports' started by CarpCharacin, Aug 10, 2017.

  1. CarpCharacin

    CarpCharacin Member AMS Showcase

    One of my members submitted an article after I upgraded to AMS 1.6.0, and I edited the article to fix the image attribution and now when I click on IP, it just keeps loading.
  2. Bob

    Bob Developer Staff Member

    What is the BUG REPORT? "just keeps loading" doesn't tell me anything. That could be an issue with your connection. Are there any ERRORS being posted in the error logs?

    btw, IPs are only stored during the CREATE process. There is nothing in the EDIT process that effects IPs in any way shape or form.
  3. CarpCharacin

    CarpCharacin Member AMS Showcase

    The IP overlay dosen't load on the edited article, but it loads fine on articles that haven't been edited. The issue is present on both my computer and my phone, so it isn't a connection problem. There aren't any errors being logged.
  4. Bob

    Bob Developer Staff Member

    Its something isolated to either your devices, your user or your site as I can not reproduce it anywhere (I've tried here, I've tried at my private development site, I've tried several of my development instances and I've tried on several client sites that I have access to). It can not reproduce it.

    Example... Here is a newly created article. When I click on IP, it launches the overlay.


    Here you can see that same article. I've edited the article and saved it as an Update so that you could see that it has been edited. When I click on IP, it launches the overlay.


    I'll need access to your site to troubleshoot since this is isolated to your site. If you are going to be around this weekend, send me an inbox with Login credentials for your site. I'll need Moderator permissions to be able to view IPs along with being able to Moderate articles (and create them). I MIGHT need Admin CP access as well as DB access to see what IP info is being stored for that particular article.
  5. Bob

    Bob Developer Staff Member

    This is not a bug. This issue was due to the IP lookup for the particular logged IP taking more than a few seconds (appx 20 seconds).
    CarpCharacin likes this.