Frequently Asked Questions

Broadband Internet FAQs

Have a broadband internet question? We can answer it!


  1. What are your office hours?
  2. Is your office open on weekends?
  3. Can I call the office for technical or billing support?
  4. How long has Lightwave Wireless been in business?
  5. What areas does Lightwave Wireless service?
  6. What technology is used for your service?
  7. Does Lightwave Wireless charge a fee to come out and check my property for serviceability?
  8. How long will it take Lightwave Wireless to site survey my property from the time I submit the request?
  9. Will my Internet have a data cap?
  10. What’s the difference between satellite Internet and wireless Internet?
  11. Will your service work through trees?
  12. Will Vonage, MagicJack, and other VOIP work on your system?
  13. What type of network infrastructure is used with your system?
  14. Do you provide a router when you install Internet service?
  15. Is there an installation cost?
  16. How long does it take for an installation?
  17. Do you offer a senior rate price?
  18. Does the weather affect my connection?
  19. Why is my Internet down?
  20. Is there a cost for repairs?
  21. What is included in the Installation Agreement?