NICE inContact Senior Manager/Director Interview Questions | Glassdoor

NICE inContact Senior Manager/Director Interview Questions

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Senior Manager/Director Interview

Anonymous Interview Candidate
No Offer
Negative Experience


Senior management at inContact are generally nice. However, the interview process is practically dysfunctional and vague:
1.HR was not responsive (They sound friendly but I think that's more of an HR practice.)
2. Management of IT is trying to figure out what's wrong with their IT department. There's definitely some cultural challenges in the department. The company is trying to fill senior positions by hiring outsiders. The company already has senior staff who has been with the company for 5+ years (some for 8+).
3. The say that they welcome direct and honest feedback except that they don't walk the walk. In fact, if anything, one needs to be diplomatic at the expense of being direct and honest. My guess is that directness in Utah is different from some other places, like Silicon Valley.
4. At one point, management of IT was very responsive and engaging (and very friendly.) You might notice that they'll start asking for input, advice, and feedback. However, once they're done with you, they'll start ignoring your emails (gone all the friendliness.) Maybe that's their way of managing but it's worth mentioning.
5. The challenge is that the existing managers and directors who couldn't step up to the new challenges are the ones deciding to hire their next colleague/manager. One has to question their competency. Not to mention that their questions were mainly shallow and cliché.
6. The company asks interviewees to do a personality test. Not sure how much they believe in that 'science' but their online test system is unstable and hack-able. It's also an irony that while they want interviewees to be themselves, they explicitly ask interviewees not to choose option B more than 8 times when answering some personality test questions (B was more like a neutral answer so I understand that they don't want undecided people but the flaw is that forcing a decisive answer is very contextual and such tests don't provide for that.)
7. Talking with software developers and testers shows the disconnect between those teams and their managers, and between IT and Business departments. Business seems to be authoritative with IT. If your goal is to work with a company that appreciates technology and technologists you might want to look somewhere else.
8. For a company that has the word 'contact' in its name, the staff definitely needs to practice more transparency and promptness. Don't be surprised if they go radio silent for 3+ weeks.

inContact might be a good place to work for submissive personalities but not for leaders. They're still struggling to define their culture and leadership model. Might be a good place for a job but definitely not a career. Due to their lack of response, I had already moved on by the time they decided to get back to me with a decision.

Interview Questions

  • In addition to the Profile Evaluation test, interview questions focused on scenarios and what-if hypothetical situations. Nothing fancy. Unfortunately, they can't help but to ask one of the most tired questions in interviews: What's the difference between a leader and a manager? Here's my advice: Mangers at inContact are not sophisticated enough to realize or comprehend a deep answer. Just tell them that leaders lead by example and you should be fine (of course you'll need to expand on that idea.)   Answer Question
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