The myHearing App is designed to support your patient in their journey to better hearing. It comprises the most relevant hearing care information — hearing lessons and a user guide — accessible anytime, anywhere. This content is described in detail, below.

1. Hearing Success

The hearing lessons are found in the Experience hearing section of the Hearing Success screen. They are categorized into Modules: Sound Comfort, Everyday life, Advanced Hearing, and Bonus. Each Module encourages the patient to Experience hearing situations (noise, environment and conversation) and Learn more about hearing.

1.1. Experience hearing situations

When the patient selects a particular hearing situation, they will receive instructions on how to perform the exercise, more details on why this hearing lesson is important, and what to expect.

Default hearing situations are defined, in the TeleCare portal, for each Module. You can customize the hearing situations, in the patient profile for any Module that has not yet been accessed by the patient. We recommend the default hearing situations for the following reasons:

  • They are designed to assist with patient acclimatization
  • They are common situations, therefore it is likely they can perform the exercise
  • They are engaging so that your patient learns more about the performance of the hearing aid

For a full list of all exercises in the various Modules, see Appendix A below.

1.2. Learn more about hearing

The educational lessons offer relevant information related to the patient’s hearing experience and their specific hearing instruments. By completing these lessons, they will be armed with the knowledge they need to feel confident about their purchase. Patient access to this information allows you to focus on the important issues and concerns during any follow-up visits.

Educational lessons cannot be customized because they are based on the patient’s hearing instruments.

For a full list of all exercises in the various Modules, see Appendix B below.

Note: if a patient completes all hearing and educational lessons in a Module early[1], two additional hearing lessons will be made available to keep them engaged.

[1] Depending on the module length, this is defined differently: within the first 4 days for a module length of 7 days, within the first 3 days for a module length of 5 days; and within the first 2 days for a module length of 3 days.


2. Hearing Aid: User Guide

The User Guide is found in the Hearing Aid section of the myHearing App. It is categorized into Usage and Care, Troubleshooting, and About Signia myHearing. Patients have access to everything they need to know about their hearing instruments, at their fingertips! The User Guide contains numerous videos that are specific to their hearing instruments. Directing patients to the User Guide can save both you and your patient time by eliminating a walk-in visit to your office.



Appendix A

“Experience hearing situations” content (defaults)
(refer to the TeleCare Booklet for details)
Module 1
  1. Rustle a newspaper and rate the sound.
  2. Rate the sound of the birds in the park.
  3. Have a 1-on-1 conversation with a person of your choice at home.
  4. Watch the news on TV and rate the sound of the news anchor. (Bonus)
  5. Have a conversation in a garden and rate the hearing situation. (Bonus)
Module 2
  1. Watch TV and rate the sound.
  2. Have a conversation with the person next to you in a restaurant and rate the hearing situation.
  3. Call a person of your choice and rate the phone conversation.
  4. Rate the environment’s sound in a public place. (Bonus)
  5. Rate the sound of a conversation with a cashier in a supermarket. (Bonus)
Module 3
  1. Rate the sound of a car or bus’s engine during a ride.
  2. Listen to music and rate the sound.
  3. Have a group conversation during a family meal and rate the hearing situation.
  4. Have a conversation in a park, rating the hearing situation. (Bonus)
  5. Rate your speech understanding during a presentation or speech. (Bonus)
Module 4
  1. Go outside and rate the sound of a busy street.
  2. Have a conversation next to a busy street and rate the hearing situation.
  3. Have a conversation during a car or bus ride and rate the hearing situation.
  4. Have a conversation while shopping and rate the hearing situation.

Appendix B

“Learn more about hearing” content

(please refer to the Appendix for full content)


Module 1

1. Hearing Loss – Explained


Content type: Videos & Text



“Hearing loss does not only mean that people hear less, but it also means that their ability to understand is not the same as someone with normal hearing. Speech consists of bass (low frequencies) and treble (high frequencies) sounds. Every letter takes a specific position in the audible range of an individual´s hearing that is categorized by volume (decibel / dB) and pitch (Hertz / Hz).

The most common type of hearing loss is called high-frequency hearing loss. It is caused by the weakening of the little hair cells in the “entrance area” of the cochlea, which are worn down first, like a rug at the entrance of a house. High pitches are perceived in the front part of the cochlea whereas low pitches are heard in the back part. Weakening of the front part leads to high-frequency hearing loss.

With most hearing losses, soft speech cues are no longer recognized. However, they are important for speech intelligibility, e.g., to differentiate between the terms “fish” and “dish”. Speech can also be distorted when certain letters are not heard, such as P, K, H, T, Sh and S. The perception of the sentence will be very different. For instance, could you still comprehend the following sentence?

“Qeions nd swers ae imorant mans of mmncatn.”

This is difficult, isn´t it? (Find the solution below.)

It’s even more difficult if a person can no longer recognize consonants.

Example: “Consonants are important for speech understanding”

With consonants: “Cnsnnts r mprtnt fr spch ndrstndng”

Without consonants: “ooa ae ioa o ee ueai”

A sentence without vowels is easier to guess. A sentence without consonants, however, is impossible to understand.

Solution: “Questions and answers are important means of communication.”

Therefore, you made the right decision by springing into action. Your hearing aids will help return those sounds you previously couldn’t hear.

However, in the beginning, your hearing may feel a little odd because your brain has gotten used to hearing less. This means that you have to relearn the forgotten sounds. Noises in your everyday life might sound louder and sharper. But don´t worry: you will get used to it quickly. You will notice that your hearing aids amplify individual frequencies for you. During the next weeks, we will explain the adaptation process and how you can accelerate it.”


2. Get to Know Your Hearing Aids

Content type: pictures, videos (content depends on the selected hearing aid and is highly individualized)

Pictures: Example for RIC hearing aid with dome:

Every single spare-part is described.

Videos: Three handling videos are provided (the examples, below are for a RIC hearing instrument with a dome).

– How to place the hearing aid:


– How to remove the hearing aid:


– How to replace the battery:


Module 2

1. 4 steps of hearing adaption


Content type: Text


First-time user of hearing aids after the first adjustment:

Over time, your brain has gotten used to muffled sounds. Often hearing loss develops over a period of several years, which is why you’ve become accustomed to hearing less and less.

Development in week 1

Wearing your hearing aids daily will help you to get to know your devices better. Also, your hearing care professional will take into account how much you know about your devices in order to make any necessary adjustments to the settings. During week 1, your hearing aids may not provide full amplification; instead, the amplification will be increased incrementally so that you can gradually get used to the new sounds. Through training and daily use of your hearing aids, you will be able to experience remarkable progress, especially in the beginning of the process.

Development in week 2

You are now in your second week of wearing your hearing aids, and you probably already noticed how much more relaxed you feel with daily activities. Through your effort and the daily use of your hearing aids, your brain will come closer to your goal of optimal comfort and hearing ability. If you need additional help, or need further adjustments to your hearing aid settings, your hearing care professional will still be there to support you.

Development in week 3

Even if your hearing still feels a bit strange from time to time, you should already be comfortable with wearing your hearing aids daily. What comes next is the fine-tuning of your hearing aids. In order complete your way to new hearing, regular use of your hearing aids is highly important.

Development up to 26 weeks

Within the next half a year, your brain will be fully comfortable with your improved hearing. Furthermore, it is still important to wear your hearing aids at least 8 hours a day.

Development in the case of infrequent use of hearing aids

In order for your brain to adapt to your new hearing aids, you need to wear them on a daily basis. If you don’t wear your hearing aids regularly, it will take longer for your brain to adapt to your new hearing situation. Wearing your hearing aids every day, for many hours, will lead to faster success and greater comfort.

2. 10 tips for joyful hearing

Content type: Text


Eye contact

Always try to keep eye contact with your conversation partner.

Kindly ask

Kindly ask your conversation partner to be mindful of your hearing situation.


Explain to your conversation partner that clarity is more important than volume.


Your conversation partner can only act accordingly if he or she knows about your hearing situation.

Dialogue culture

Ask your conversation partners to not talk all at once if possible.

Unnecessary noise

Avoid unnecessary sources of noise during your conversations.

Keep noise behind you

Always try to stand with your back to any sources of noise.

Live music

At events with music, do not stand too close to the speaker or the musicians.

Speaking events

When attending events like lectures or presentations, always choose a seat in the first few rows.

Hearing care professional

If there are still situations in which you don´t have an optimal hearing experience, talk to your hearing care professional about the problem.

Module 3

1. Hearing Aid Care – Explained


Content type: Text / Videos


How to get the most out of your hearing aids:

In order to increase the lifetime of your hearing aids, you should consider some maintenance tips. Keep in mind that regular cleaning and drying of your hearing aids can maximize both performance and life expectancy of your hearing instruments.

Please find several videos related to the topic of maintenance in the following section. Your hearing care professional will provide you with all the necessary accessories, so please don’t hesitate to ask at your next appointment.

To dry your hearing aids, we recommend an electronic hearing aid dehumidifier. Your hearing care professional can also advise you on this matter.

How often should I clean and dry my hearing aids?

The performance of your hearing aids varies depending on how much sweat and ear wax your body produces. However, you should clean your hearing aids daily, ideally before going to bed.

How often you should change the filter or the couplings depends on the individual ear. Usually, you will notice when a filter starts clogging up because your hearing aid will sound a bit muffled.

Make sure to talk to your hearing care professional about this. He or she will make the appropriate recommendation.


Videos are highly individualized based on the selected hearing aid.

Examples below are for a RIC with click mold:



– Change the click mold:


2. How accessories can help you


For Signia or Siemens hearing instruments

Content type: Text


A useful accessory for an even better hearing experience

You probably already noticed that life is so much easier when you start wearing hearing aids. In plenty of situations, your hearing has gotten much better. However, there still might be room for improvement.

For instance, would you like to understand the TV even better? While talking on the phone, would you like to hear your conversation partner even clearer? Would you like to listen to your favorite music through your hearing aids? easyTek allows you to enjoy these additional benefits.

The easyTek is a pairing device that streams audio from your TV, Bluetooth-enabled phone, MP3 player, or any other compatible device directly into your hearing aids. This accessory is comfortable and very easy to use.

The easyTek allows you to hear exactly what you want to hear – without interference.

For all other hearing instruments

Content type: Text


A useful accessory for an even better hearing experience

You will already have noticed how often your hearing aids have simplified your everyday life. In most situations, your hearing has been noticeably improved, however, there are probably still some challenges to face.

You wish for better understanding when watching TV? On a phone, you would like to hear your conversation partner clearer? And preferably, you wish to have your favorite music directly in your ears?

For this purpose, the various hearing aid manufacturers offer special transmitters, transferring the sound from TV, Bluetooth capable phones, MP3-Player, etc. directly to your hearing aids. These are easy to use, often just with the press of a button.

That allows you to hear only what you want to hear, without any background noise.

Do not hesitate to ask your hearing care professional, if you need further information.


Module 4

1. How hearing aids improve lives

Content type: Text


Hearing aids can significantly improve a person’s quality of life. Better hearing allows people to actively participate in everyday activities instead of just going with the flow. Understanding people when they talk is a basic prerequisite for an active life. Hearing aid wearers state that their hearing aids helped to bring more balance to their lives and a stronger relationship with their partners.

“My hearing aids made my marriage even better. My wife doesn´t complain about the volume of the TV anymore. I can now keep the volume at a normal level while still being able to hear my wife when she talks to me.”

Frank, 59, Chicago, IL

“My job puts me in touch with so many different people. That’s why it is extremely important for me to understand what people are saying to me. Thanks to my hearing aids, meetings and noisy dinners are not a problem for me anymore. Before I got my hearing aids, I always felt exhausted after work, so I never wanted to go to happy hour with my co-workers. Now I look forward to grabbing a beer once I’m off the clock!”

Wayne, 55, Nashville, TN

“I never thought that tiny hearing aids could make my life more enjoyable. Now, I don’t want to go anywhere without my “bionic ears.” From morning till evening, they are my little companions, boosting my self-confidence every day. The best thing about my hearing aids is that nobody ever notices that I’m wearing them!”

Sally, 61, Atlanta, GA

“I never really thought about all the sounds I couldn’t hear before I got my hearing aids. When I put my devices on for the first time, I felt like a little child who was just discovering the world. My hearing aids help me to do a bunch of things I couldn’t do when I had hearing loss, such as enjoying the sounds of nature at my local park and playing golf with my friends.”

Julie, 62, Pittsburgh, PA