Genpact Cora Knowledge Center


Create a Case Manually

Any new request raised in Cora OpsManager is referred to as a case. Though only an operator (a user with Associate role) creates a case manually on Cora OpsManager Flowtime, but any user with Operations Manager or Team Leader role can also create a case manually.

To create a case manually:

  1. Go to Flowtime > Ops Manager.
  2. Click Start on Create Case tile under New Processes section.
  3. Add values to mandatory fields on Case Creation page.

    Based on your roles' association to Case categories, the values in the Category field will appear for selection. For details, see Associate Roles to Categories article.

  4. Click Submit. A confirmation message is displayed with case ID.