First Data Contact Centres can provide a fully integrated dispute and chargeback service, including the investigation of customer disputes and potential fraudulent transactions.

First Data Advantages

Experienced customer service agents, using the First Data Dispute Management System, can increase efficiency and improve customer satisfaction levels in helping to resolve transaction disputes and potential fraud.

Key Components

  • Contact Centre agents experienced in dispute and chargeback procedures
  • Dispute case management
  • Can be integrated with other customer service offerings including Customer Service: Lost and Stolen