Frequently Asked Questions

Answers to Common Questions


Common Email Questions

IMAP is an email protocol designed to keep both the server and the clients mail box in sync.

This means that when an email is read on a clients device, it will be marked as read not only on the server but also on all the clients other devices as well. This allows you to use multiple mail devices at the same time and be able to see what has been read and what hasn't.

IMAP also has a feature implemented in most modern mail clients called "PUSH" notification. This means that rather than your phone connecting to the mail server periodically to check for email, the server will tell the client device when there is email to be fetched. On devices such as mobile phones and tablets, this can have a huge saving on your devices battery life.

POP is another mailing protocol similar to IMAP but with a few fundamental differences.

A POP mail account will require that the device accessing the emails checks the mail server in pre-defined periods. On some mail clients this can be from every few minutes to once per hour.

This type of mail client is also designed to not keep the server in sync with the client and also handles the fetchng of emails differently. POP by default will actually download the email from the mail server and save it directly to the device in question. This means that any mail accessed this way will not longer be present on the mail server so can only be accessed on 1 device.

This is a feature which can often be turned off so a copy is left on the server however once read, the mail will still be unead on the server and other devices.

POP also does not support "PUSH" notification which means on mobile phones and tablets, the client will be checking with the mail server regularly which can have an affect on battery life

This question is often a tricky one for many users.

If you are a user with only a small data package on your mail account, it can be a good idea to use POP so that all mail is saved to the client and removed off the server itself. This allows you to store more mail than you usually would eb able to but with the disadvantage that if you lose your device, you lose your emails.

If you are accessing your emails via a mobile device it is recommended to always use IMAP as this will save your devices battery and also eman that if you lose the device, all your mail is safe. This does have the disadvantage that it will use more of your data allowance on your email account. If your mailing account becomes full, you will no longer be able to send or recieve emails without first deleting some mail from the account **Mail deleted on any device is deleted from the server as well**

It is down to the users personal preference, and often data allowance on which you choose to use.

Linux (cPanel) Email Setup

In order to set up your emails on an android device, follow the below steps:

  1. Select Settings -> Account
  2. Select Either IMAP or POP3
  3. Enter Your Email Address
  4. Use The Below Details When/If Requested
    1. Incoming Server:
    2. Incoming Port: 143 (IMAP) or 110 (POP)
    3. Outgoing Server:
    4. Outgoing Port: 25
    5. Username: [Your Email Address]
    6. Password: [Your Password]
    7. Select No to Using SSL
  5. Finish The Process

After doing this process the mail client should state that it has sent a test email successfully. If not, click back and go through the process above ensuring all details are correct

In order to set up your emails in outlook, follow the below steps:

  1. Select File -> Accounts -> Account Settings
  2. When in the "E-mail" tab select "New"
  3. Check The "E-mail Account" Option and Click Next
  4. Select "Manual setup of additional server types" at the Bottom and Click Next
  5. Select "POP or IMAP"
  6. Use The Below Details When Requested
    1. Account Type: POP3 or IMAP
    2. Incoming Mail Server:
    3. Outgoing Mail Server:
    4. User Name: [Your Email Address]
    5. Password: [Your Password]
    6. Check "Remember Password"
    7. Uncheck "Require logon using Secure Password Authentication (SPA)" if it is Already Checked
    8. Click on "More Settings" and navigate to "Outgoing Server"
    9. Check "My outgoing server (SMTP) requires authentication" and click "OK"
  7. Click "Test Account Settings ..."
  8. If Successful Click Next, Otherwise Check Your Details Again

After doing this process the mail client should state that it has sent a test email successfully. If not, click back and go through the process above ensuring all details are correct and that a test on the account is successful