Facebook's Telecom Infrastructure Project, the social network's typically ambitious attempt to reinvent how cellular networks operate, has been called anything from a welcome shot in the arm for telco innovation to turkeys voting for Christmas. But how does it feel to be an operator inside of it?

You don’t need to read between the lines to see that Nokia’s new machine learning-driven approach to customer service could lead to large-scale replacement of customer service agents – but is the technology up to the job?