Five9 gets the job done, but has texting issues and is very complex
Anonymous | TrustRadius Reviewer
February 19, 2019


Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Five9 Virtual Contact Center


What it does
  • We now have the ability to text, but it is not easy or consistent.
  • We have lost a lot of time, and increased confusion, due to the texting issues.
  • We can use Five9 across multiple roles that use different instances of Salesforce. This has not been a problem.
  • We have saved time by using their voicemail drop feature, instead of needing to recite a new voicemail each time.
I've used RingCentral, LiveOps, and Sendbloom Contact in my sales career so far.

Five9 is more sophisticated and offers more customizable features than all the above products. Only RingCentral and Five9 have texting ability, but neither solution is perfect at threading conversations, logging them to Salesforce, or identifying who the customer is according to the Salesforce/CRM record.

I have yet to use a phone system without problems. Five9 is the best I've used so far, but that isn't a strong recommendation.
Well suited:

Not well-suited
  1. Organizations that rely on texting.
  2. Organizations with low tech literacy on their teams.
  3. Organizations with little ability to manage tools like this.