Detective-Ukraine company

The first in Ukraine F.A.Q. 


Short introduction:

The served regions are
On this page you will find answers to some of your questions.

1. Is your investigation done in secret?

2. What is the probability, that you will have helped me?

3. I saw sites of your competitors and their prices. Some of them were somewhat below yours. Why?

4. The average salary in Ukraine and in Russia is not too high, but your prices are sometimes almost comparable with it. Why?

5. What will the cost be?

5.1. Will you work for $50? It should take only 1 hour of your work. Otherwise I am going to hire a flower delivery services. They will resolve all my problems for $50.

6. How much time for completion of my case (duration of the work)?

7. What are the regions you serve?

8. In what form will you give me the results?

9. Why should I pay for urgent consideration of my affair?

10. Is the payment by credit card through your site a safe procedure?

11. I've spent  $10000 on lady who turned out a swindler. And now I don't want to spend for nothing about $1000 only to find her and try to return money.


15 impressive reasons to choose the Detective-Ukraine company.

1. We are really the first investigation company in the former USSR, who has expanded its business on-line in the Internet. We have worked already for many years. So, it demonstrates our stability and modernity.

2. Our staff speaks English. Nowadays only a few companies in the former USSR give such opportunity to their clients. So, you do not risk to be understood incorrectly.

3. Only we have such great amount of REAL testimonials from our grateful customers. We are proud of them and are not ashamed showing to everybody (only if a customer has given his personal permission, of course). So, it demonstrates our company's reliability and effectiveness.

4. We really take care of a client's confidentiality. We do not work with amateurs and do not hire dilettantish employees. If you address us, you can be sure, that your identity and problems will not be disclosed. So, it demonstrates advantages of our privacy policy.

5. Our staff and collaborators work in such manner, that would not violate the local laws. So, it protect you against possible problems in the future.

6. We are the first investigation company here, that started accepting credit card. And even nowadays we are almost only one investigation agency in the former USSR, that provides its clients with an opportunity to pay by cards and cheques for many cases.

7. We considering the clients inquires really quickly. You will not be waiting for weeks to get feedback in contrast to our competitors. Our investigators work quickly as well. You will not be waiting for weeks or even months to get the report. So, it will not hinder your plans.

8. Usually our reports includes the necessary proofs (photos, documents, Internet links, phones, addresses, names, evidences etc). So, you can check the results for your own.

9. Our served areas are broad. We carry out investigations not only in 1 town or region. So, if your case inquires an additional complex work, then for many cases we will be able to continue the work outside the region as well. So, most probably you do not need to hire somebody else. It will save your money, time, efforts and minimize the risk.

10. The range of our services are rather wide. Besides we offer subsidiary services, such as: document's translations, legal advices, placing special ads in newspapers, etc. We have a lot of well-tried partners, besides we can involve single-purpose specialists, if it's necessary. There is a reliable access to up-to-date data bases. So, you do not need to hire somebody else for additional services. It raises reliability of whole work, prevents against any information leakage.

11. Our prices are average, but work quality is high in comparison with competitors. So, we offer customers the best proportion in the ratio "price-quality". If possible, we offer clients several different plans and packages at once depending on the client's total budget. So, it helps you to optimize your expenses and allows us to adapt ourselves to different types of customers.

12. Only we give clients an opportunity of preliminary consideration and initial investigation. So, at the very beginning clients pay only about 1/10 part. At first we become familiar with a client's case, and after that make a hard decision if we are able to take the case or not, also what the total cost will be. So, it prevents you against extra unnecessary expenses.

13. The total cost usually includes all our expenses (transport, translations, etc). As a rule, there are no extra costs after the agreed deal's start. So, when you are hiring us, you have already known the amount you would spend. It favorably shows the difference between our company and others.

14. We give a client an excellent comfortable opportunity to communicate with us in safe mode by means of our certified secure on-line form. So, when you are sending us the details of your case, you should not worry that a third would read it.

15. We provide our clients with a chance to become our member. The customer gets privileged status, his own name and password to access into different necessary data bases. So, we appreciate our image and value our existing clients.


Is your investigation done in secret?
Yes it is. Our work is completely confidential. A person under surveillance will never know that you are  interested. Also we do not give information which you have provided, to anyone else. We keep it confidential. Client information is kept 100% confidential. We never sell client information to third parties. All searches are confidential.
What is the probability, that you will have helped me, really?
First we will consider your problem. If we agree to work, then the probability is practically 100%. We also may not take the whole fee at once in some cases. For example, we may take some funds only at the beginning of work.  Also it is an important thing: we give your real guarantees. In contrast to our not so numerous competitors, we always work only with guaranty, because  our detectives are professionals. We have successfully accomplished many complex tasks before. For our prepaid service we give you a firm guarantee that your order will be processed by us.
If we are unable to meet our engagements or to find the requested information for some reason, then we will refund the money to our customer. Up to the present now we have never had such a situation. We have always been able to complete the work.

Why are the prices some of your competitor below yours?
The answer is very simple. Most likely they will not keep their promises. The prices for such work cannot usually be less then what we offer you. Our prices are normal for the investigative market of Ukraine and Russia. Only dilettantes can offer very low prices. They don't give you any guarantees. It's like trying to buy a flat in the center of a city. If the price of the flat is in 3 times below normal, then you will conclude that it's a deception or swindle. And you will be absolutely right. You will lose your money and stay dissatisfied. There is a good  Russian saying : "Free cheese can only be in a mouse trap."
Another example. You was greedy and hired the most cheapest performer. Then you received too unsatisfactory result and now affirm that all companies and people in Ukraine and Russia are unreliable, so you are afraid to deal with them at all. 
One of our clients complained and asked us to help him:
"I have had very bad luck because I was told by scammers that they are detectives but they are not."  Our staff answered:
- Most probably your main fault was orientation on the price. You will be scammed again and again until your main criteria is a cheap price. There is a good Russian saying: "A greedy man pays twice". Your main criteria should be reliability of detectives and good testimonials from their past customers.
         Remember, If somebody promises you: "For $30, $60, $80, $120... we will obtain all background about your lady", then most likely you will not get the service you
ordered and simply you will lose your money. It's impossible to realize most of investigative services, for example, in Ukraine and Russia for the prices,
which are less than $150 - $250. Besides generally it makes any further investigation impossible due to the unprofessional work.
You MUST KNOW that usually you have only 1 good chance to hire a proper investigator, but 2 or 3 attempts with different performers
will lead to disclosure of confidentiality. Don't lose this chance.
The average salary in Ukraine and Russia is not too high, but your prices are sometimes almost comparable with it. Why? 
We understand your desire as a client to pay less. But it's necessary to take into account that our expenses are comparable with the expenses of our
competitors from Europe and USA. Here are several examples:

1. 1 minute of mobile protected phone connection in Ukraine costs as an equal price to Europe or USA.
2. The prices of the special equipment (cameras, video-cameras, etc, which we use in our work) are even higher than in Europe.
3. The data bases and telecommunicate lines are not well developed in Ukraine. Therefore we often must obtain our information manually via third parties.
4.The fuel for our vehicles (which we use in our work) costs the same price as in Europe or in USA.
5. Our bureaucrats are more corrupt and venal than any officials in other counties.
6. Currently Ukraine and Russia are similar to European countries in custom and costs.
7. The most part of our work is performed manually. Our expenses is far above than in USA. Also there are very few experienced firms in Ukraine that provide such difficult services as private investigations.
8. A professional work can not be cheap. If you hire a person, who is not a specialized private detective without necessary experience, then you will get the real risk to lose the object or to be unmasked, that will lead to unpredictable results. For example, the correct direct hidden surveillance ALWAYS demand 2 persons (or better 3 people) to supervise and at least 1 car (it's better 2 cars), who change each other periodically. This is a basis of investigative work.
9. We have worked for many years and our clients pay us. This is the market. Nothing personal.
If you need testimonials from the former customers over the world (USA, Europe, Asia), who have already used our services, then you can select any from our site. You can get the confirmation from them about the prices personally.

We suppose that the examples above are enough to understand our situation. Our prices can not be less than they are. We actually have very reasonable rates.

What will the cost be?
The cost of our work strongly depends on the complexity of the task. At first we may take part of our fees or the whole amount.  Usually the cost of our work is within $200-2000 USD. See our prices.


We are sorry again. Here is the detailed explanation.
- Let me clarify the situation at first. We are a professional detective agency, that works mainly with serious clients. They usually pay from 500 to 5000 USD for 1 case. Some of them up to 10 000 USD. But to work for $50 -- sorry. It does not even cover initial expenses for the detailed analysis of client's case. We respect our work and the work of our detectives, who are specialists in their deal.

- According to our experience some of our clients try "to save" looking for different "flower delivery services" in order to check addresses for 50-250 USD.
This method has always a very serious omission (gap). Most modern scammers simply appoint a meeting with the courier somewhere at "a comfortable place" by means of a cell phone, or "the girl" sends somebody ("a friend", "mother", etc) instead herself.
So, she swindles the local courier or even may easy come to an agreement with him. Besides those addresses are usually simply dummy (suborned or a temporary rented flat).
As result, the client(sender) thinks fondly that he has managed to check "the address" and even "the lady" for "$50" only and hastily transfers to his "dear loving girl" the next 1500 USD for her "needs". But in fact such "check" almost always influences serious consequences like a much bigger financial or emotional harm in short future because of the inventive fraud. We constantly face this situation every day. We know cases when clients lost 30 000, 50 000 and even 150 000 USD !!! Please, trust us, this "flower" method "for $50" is not able to protect you against the modern very sly scam. Frankly speaking, it is ridiculous.
Moreover if the client returns to us back again when he had already got the problems after such check, then unfortunately we can not take the case, because dilettantes from the "flower service" have already completely damaged the investigation and to catch the crafty scammer will be much harder and expensive.

- As a detective agency we use absolutely different methods in our work. Our results are reliable and our clients can always trust them. Such results can never be achieved by non-professionals. Usually client pay us only 1-5 % from the whole amount, that can be rescued.

What is the completion time (duration of the work)?
Usually the completion time is within 2- 5 days. It depends on the complexity of the work and the region. See our terms.
Why should I pay for urgent consideration of my affair?
Let to point to you a small example: when you come to a lawyer or a physician for a consultation (especially for the prompt consultation), you pay for his consultations, because it's a normally. 
We have a lot of inquires from our customers every day, each of them needs to be analyzed properly. It takes  minimum 3-4 hours of our time  to become familiar with your order in depth and to create the possible ways of its solution. So we can't serve all of them. Therefore if you want us to give you the guaranteed expedited consideration within 72 h., our guaranteed answer with consultation regarding the solution of your problem, then you have to pay us $25 USD by credit card or via Western Union for it. Also this little fee will strengthen our trust to your order and prove the seriousness of your intentions. 
Note please: this fee will be considered as your deposit to us for the following service and will be subtracted from the final cost.

Return to our order page.

Yes, it is. Payments by means of credit card is made by the payment system 2Checkout having an own protected SSL-server for processing on-line of payments. Thus our agency does not receive access to information from your credit card (such as number of card, ID, etc.).
What are the served regions? 
The regions served  are within Ukraine, Russia, Byelorussia and in some other countries. For details go to regions
In which form will you give the results to me? 
We will send the detailed report to you by E-mail or by usual slow post, if you need. If the investigation demands, then the report will be detailed in hours and minutes plus photos. We can also send you audio and video files or tape.
I've spent  $10 000 on lady who turned out a swindler. And now I don't want to spend for nothing about $1000 only to find her and try to return money.
You have already spent 10 000 dollars for her without any doubts and you did not consider
it as a wasting money. Why do you think that to pay this just 500-1000 USD to find and punish her is to waste time and money? In other words, you did not care about 10 thousand bucks, but why you become to take care about less than 1 thousand for the investigation? Or you trust your lady-swindler more than you trust to an investigative company, that tries to protect your interest against swindlers?

To order our services please click here.

