There could be several causes to this depending on how and where you are connecting from. Here are the most common fixes.


If the random disconnect happens while you are not sitting at your machine


It is most likely your internet adapter’s power being controlled by Windows. You can use Device Manager to change the power management settings for your network adapters. To disable the power setting follow these steps.

  1. Open Device Manager
  2. Expand Network Adapters
  3. Right click on your network adapter and open Properties.
  4. At the top click the Power Management tab
  5. Remove the check from “Allow the computer to turn off this device to save power.”


If the random disconnect happens while you are actually using your PC

It is usually network related.

If you are using PPTP/L2TP you most likely need to enable VPN Passthrough from your routers admin page.

Otherwise, if you are using OpenVPN UDP then try this fix.

Go to the OpenVPN configuration generator and generate a new OpenVPN configuration file for the UDP server of your choice and check advanced. Then check MSSFIX and enter 1350 in there. See if that makes it better. If it does but you see a speed impact try raising it to 1400 or 1450. If it helps but does not fix the problem completely lower it down to 1200 to 1300 and see if this helps. The OpenVPN configuration generator can be found by clicking the big red button on the left hand menu (you must be logged in with an active LiquidVPN service)


If you use Liquid Viscosity and generated new OpenVPN configuration files you will need to import them. Here is a link explaining how to import an OpenVPN connection

f it is still happening contact technical support

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