Call Center Services | Frequently Asked Questions


1. Q: How do I place an order online?
A: Log onto and enter the item number/description in the "search" field. Click on the item number, and then it gives you the option of "adding to the cart." You may begin shopping.

2. Q: What is the cut off time for placing a Web Order?
A: Orders received after 2:00 PM (PST) will be processed the next business day.

3. Q: How can I place an express shipment?
A: For expressed shipments, indicate ship via under the special instructions. Express shipments must make our 2:00 PM (PST) cut-off time. The website will quote a standard ground shipping charge, however the shipping charges on expressed shipments are determined at the time of shipping the order. If you call our Customer Service Department at 1.800.447.6739 (U.S. only), a shipping quote can be provided.

4. Q: How do I look up my account?
A: Retail Pricing is listed on the web. Your Account # cannot be obtained online. Call Customer Service to speak to an agent.

5. Q: What is my password?
A: User creates their own password. The password needs to be at least seven characters long and must consist of letters and numbers. If you forget your password, click on "forgot my password." Your password will be e-mailed to you.

6. Q: Why is my pricing different than on the website?
A: The Posey website only supports retail pricing. If you have a Posey account, pricing will default to the appropriate contracted pricing once the order is processed.

7. Q: How do I setup a web account with Posey?
A: Log on to and the web will ask you to create a username and password. The user creates the username and password.

8. Q: How do I know if you received my order?
A: After placing your order, you will receive and order confirmation via E-Mail within hours.

9. Q: When will my order ship?
A: Most orders are shipped within 24 hours of receipt during the business week. If your order is placed online, you will receive an E-Mail with your tracking information after your order has shipped.

10. Q: Will I be charged sales tax?
A: Sales tax will be charged on taxable products shipped to all states except Alaska, Delaware, Montana, or New Hampshire.

11. Q: How do I obtain a copy of my invoice?
A: To obtain a copy of your invoice, please call us at 1.800.447.6739 (U.S. only), and press 2. Our accounting department will be happy to mail, or fax you a copy of your invoice.

12. Q: What methods of payment do you accept?
A: We accept purchase order via Visa, Master Card and American Express. Your credit card will be charged when your order is placed. Your charges should appear on your next credit card statement.
