Privacy Policy

Please read this privacy policy carefully, processing your personal data implies the knowledge and acceptance of the conditions contained herein.

Who is responsible for collecting and processing data?

What is personal data?

What personal data are collected and processed?
Altis S.A. collects and processes the following personal data, among others:
• Recruitment: name, e-mail address and resume;
• Newsletter: e-mail address.

When browsing the website, Altis S.A. may collect information about the computer, including the IP address, operating system, and browser used for administrative purposes and aggregation of information for our advertisers.


How are your data collected?
Personal data can be collected by following means:
(a) E-mail;
(b) Website;
(c) Phone calls;
(d) In person.

The data collected are processed and stored in a computerized way and in strict compliance with the legislation on the protection of personal data being stored in a specific database, created for this purpose, by Altis S.A. or the entities contracted by it.

Some personal data collected from website are mandatory and, in case of lack or insufficiency of these data, Altis S.A. may not be able to provide you with the services or information requested. In each specific case, Altis S.A. will inform you of the mandatory nature of the provision of personal data in question.

Which are the purposes and basis for processing your data?
According to the Principles of data protection, the Altis S.A. may only process your personal data for specific purposes and if it has a legal basis for doing so. The Altis S.A. uses your data for the following purposes and based on the following grounds:

A. Based on the hotel services agreement you entered into with us, we treat your data for the purposes of:
a) Reservation’s and stay’s management
b) Budget requests, informations about and confirmations of reservations
c) Preferences registration (room preferred, mobility, newspapers/magazines, etc.)
d) Billing and verifications of payment means
e) Provision of information necessary for your stay in the Hotel
f) Customer Support

B. On the basis of your consent, we treat your data for the purposes of:
g) Newsletters sending (if not our client)
h) Submitting marketing actions (if not our client)
i) Loyalty programs

C. In compliance with legal obligations, we treat your data for the purposes of:
j) Complaints management
k) Compliance with other legal or regulatory obligations

D. Because you are our customer and we have a legitimate interest in providing you, more each time, a better service, we treat your data for the purposes of:
l) Realization of satisfaction questionnaires related to your stay
m) Realization of market studies, evaluation inquiry and statistical analyzes
n) Contacts agenda

E. Because we are in the scope of pre-contractual procedures, we treat your data for the purposes of:
o) Recruitment

Who with your data are shared?
The data collected and held by Altis S.A. may be transmitted, with respect for the duty of confidentiality and the principle of the purpose that led to its collection, for the following entities:
a) Entities of the group in which Altis S.A. is inserted;
c) Recruitment and selection companies;
d) Subcontractors who will process the data on behalf of Altis S.A. and according to the purposes determined by it.



For more information you should read our Cookies Policy.

What are your rights?


The exercise of these rights shall be carried out through the following e-mail address or address Rua Castilho, 11 1269-072 Lisboa - Portugal.

For how long are your data stored?

Is your data safe?

Altis S.A. requires its subcontractors and its partners to adopt safety measures equivalent to those it carries out.




Data transfer
In case of data transfers to third countries that do not belong to the European Union or the European Economic Area, Altis S.A. will comply with the law, in particular as regards the suitability of the country of destination for the protection of personal data and the requirements applicable to such transfers, and personal data are not transferred to jurisdictions which do not provide security and protection guarantees.

The use of Altis S.A. social networks may involve data transmission to providers of social media services, which may be based outside the European Union or the European Economic Area. Altis S.A. is not responsible for the data that the user makes available on social networks.

Changes to the Privacy Policy