1.    Q: How can I order



2.    Q: Why should I buy online?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.



3.    Q: What information should I input when ordering?
A: our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

4.    Q: What payment methods can I use?
A: You can use all the major credit cards.

5.    Q: Is VAT charged?
A: If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

6.    Q: What should I do if the payment is not accepted?
A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact nickjames@familyeducationresources.com and notify us about the problem. We can manage the order manually.

7.    Q: How can I change delivery address?
A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

8.    Q: What are the delivery charges?

9.    Q: How can I get offer of bulk amounts?

10.    Q: Can I cancel my order?
A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact roger [at] enfusen [dot] com

11.    Q: Do I have to order online?
A: You can also send your order to roger [at] enfusen [dot] com. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

12.    Q: Do you have the product in stock?

13.    Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please contact roger [at] enfusen [dot] com

On pricing and shipping related issues you can contact customer support at roger [at] enfusen [dot] com.

14.    Q: Can I return a product?
A: If you want to return a product, please contact roger [at] enfusen [dot] com


15.    Q: Can I track my order?

16.    Q: Shipping time?

17.    Q: Shipping cost?

18.    Q: Changing the shipping address?