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VMWare: 877-486-9273 Information

Phone Info Details
Phone number to dial 877-486-9273
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:45am
Average wait 2 minutes
Alternate methods phone, web

Contacting VMWare support or customer service

VMWare customer support and customer service can be contacted via phone, email, and chat. Like most companies, VMWare uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. VMWare customer support agents receive basic training to support VMWare products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, VMWare support agents have templated and scripted answers to common questions. If VMWare agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since VMWare can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, VMWare uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from VMWare?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike VMWare, 6YA Experts are independent contractors who do not have any access to VMWare customer information or purchases.

While 6YA Experts can provide effective help on any VMWare product or service, they do not have access to your VMWare account and can’t assist with billing, or any non technical issue you have with VMWare.


What is 6YA’s relationship with VMWare?

6YA and VMWare are not related. While 6YA Experts can provide help and support on most VMWare products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.



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