FAQs in this section
What are Web Chats?
Is Web Chats available in the Sales Professional edition?
How can I install Web Chats module?
How can I activate the Live chat widget on my website?
What is the importance of the Live Chat widget?
How can I customize the live chat widget to my needs?
What is the Live Chat console?
What is the green tick mark beside the client's photo?
What actions can an agent do in the chat window?
What are transcripts? Where can I find it?
Who are agents in Web Chats?
Can I get a link to the chat record?
Can I add a case from a chat?
Can I add a deal from a chat?
What does One View in Web Chats show?
How can I track the performance of my agents?
How can I see a client's feedback?
Where can I see a chat's metrics?
Is the Web Chats module available by default in the CRM?
What are the main features of the Live Chat widget?
Why should I configure the Live Chat widget?
Why am I seeing a smiley beside the chat number?
Can I send a transcript to the client if needed?
Who are clients in Web Chats?
What is a tracker code in Web Chats?
What do Pages Visited show in Web Chats?
What do the numbers in a chat list indicate?
How will I know the source of the customer?
Can an agent transfer their chat to another agent?
Can an agent view the chats assigned to another agent?
What happens when an agent goes offline?
How will I know when a client replies to me?
How can I add a tag to a chat record?
What does the bulb icon do in Web Chats?
What are the tick marks in the chat window?
Can I send images to the client from the chat window?
Can I open an active chat in a new tab?
Why should I integrate Facebook with Web Chats?
How can I configure Facebook's integration with Web Chats?

Can the customers automatically view answers in the widget?

Yes, your customers can find solutions through automated answers from the widget. But for this to work, you must have FAQs and Recommendations modules configured in the CRM.
To know more about Web Chats, click here.
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