Why does my chair hurt?

Major discomfort can often be attributed to either overuse or using the chair at too high of an intensity level. We recommend treating your massage chair like any other physical activity by easing into a routine starting with shorter and less intense sessions, with ample breaks in between usages. You can adjust the length, depth, and intensity of your massage in the manual modes on your remote. Once you become more comfortable and familiar with your massage preferences, you can experiment and increase the levels of your usage levels accordingly to find what works best for you.

If you take it slow and still experience pain or discomfort, we recommend consulting your physician before continuing use of your massage chair.

What makes your chairs better than others?

The biggest thing that separates ootori from other massage chair brand is that we are TRULY factory direct. When you go to a massage chair store, they have purchased from a plethora of different manufacturers. They then have to mark up those items so that they can make money when they sell to you. So when you buy your massage chair, you  pay for TWO markups: BOTH the manufacturer’s and the massage chair store’s.

At ootori, because we bypass the retailer and sell them to you ourselves, we can get you a better quality massage chair at a lower price! That is the value of buying factory direct. That is the power of ootori.

What is the 3D massage chair feature?

Massage chairs have rollers that bring about massages that go up and down. However, with the 3D massage feature, a chair can also bring about a massage that goes towards a person, which means it goes in and out. The 3D massage feature makes the massage more efficient and clears any knots in the body of the customer. The feature provides customers with a real-time intensity adjustment that makes the massage more pleasurable for the customer.

What features are important to look for when purchasing a massage chair?

Customers have to look for good features that enhance the massage experience when buying a massage chair. This means looking for a massage chair that has air compression, heat therapy, zero gravity, massage chair auto program and space saving. The chair should accommodate the customer and provide the best purchase experience for them.

For people suffering from body pains, it is recommended to seek out massage chairs with the “medical massage chair” and “FDA approved” tags.

What is the zero gravity feature in massage chairs?

Zero gravity is an important feature in massage chairs because it submerges a person in the most ideal position to relax and enjoy the massage. Zero gravity makes it convenient for a customer to enjoy the massage because it relies on the no gravity concept that astronauts rely on for massages. The massage chair should be easy for the customer to use if it has zero gravity and can be manipulated to get into a Zero gravity position.

How much power does massage chairs use?

Massage chairs use on average between 150 watts and 300 watts, depending on the brand and the massage chair that is selected. Their power is not as much as a refrigerator uses but definitely similar to a computer.

Where will I put my Massage chair?

Your massage chair will occupy some space in your home. They are designed in different shapes and sizes. If you have a small studio and there is not enough space to accommodate a bigger massage chair, buy a massage chair that is designed to be compact and can be easily kept without occupying much space. However, those who have large enough space to keep a large size massage chair will not have this issue.

How much does it cost?

From $699 up to $2,599 depending on their features, warranties.
White Glove Service $200.

Are massage chairs easy to ship?

Yes, massage chairs can be easy to ship because the company takes care of the shipping once the delivery option is selected. In a matter of weeks, you will receive your massage chair at your door. It’s that simple.

Will the massage chair have a money back guarantee?

All the massage chairs we have reviewed have a money back guarantee in case they do not work. If the massage chair does not deliver on the promises and have not met the expectations of the customer, then the company will refund the returned massage chair.

How about the massage chair’s warranty?

Here at Ootori, we’ve decided to offer you, our valued customers even more value 3 Year Warranty.

Ootori products are backed by limited warranties against defects in materials and workmanship. Warranty coverage begins at the time the consumer purchases the product, and is non-transferable. Warranties are only valid within the United States, provided the equipment has been operated according to the instructions accompanying it. Warranty will not be covered if it was damaged by customer such as drop, damage by moving the product, accidents or neglect such as stains, fluids, mold, water damage, animal damage, cuts, and burns.

Is the massage chair user friendly?

Most high quality massage chairs have a user friendly interface that can be easily operated by anyone. Some even have remote controls for easy operation and use of its features.

Is the massage chair durable?

Most high quality massage chairs are designed to be very strong and durable. The cover of the seat should be designed with materials that can endure rough handling and stand the test of time.

How often should you use a massage chair?

There is no limit to how often you should use a massage chair. Massage sessions are meant to be therapeutic and relaxing to the body meaning but recommended use the massage chair less than 3 times a day.

Which massage chair is the best?

There are different considerations that contribute to the choice of a massage chair. There are massage chairs made for different purposes such as back pain, neck pain and more. Price factors also come into play as there are massage chairs prices that vary from very affordable to deluxe models.

What is the massage chair yoga stretching feature?

In the yoga stretch mode, a massage chair reclines to an almost horizontal position, and the ottoman also comes up to a horizontal position. The airbags inflate around the calves and hold them tightly; the ottoman then goes down, tractioning the whole body.
Afterwards the rollers start to roll up and down the spine essentially “stretching” it relieving any tension.

What types of massages do massage chairs come with?

Massage chairs offer numerous massage modes which may include but aren’t limited to tapping, kneading, shiatsu, combination kneading and tapping, rolling and air massage modes.

What are the benefits of a massage chair?

There are numerous benefits to using a massage chair. Massage chairs help to alleviate back pain, neck pain, fatigue, muscle pain, depression, high blood pressure and more. Massages promote natural healing and come highly recommended every once in a while.

What is white glove delivery service?

Just check the “White Glove Service” option to include in your shopping cart when adding your chair.
Once you’ve done that, We will not only have your chair delivered to your home, but we will have it unpacked, assembled, put exactly where you want it in your home.

Do massage chairs come with instructions?

All of massage chairs come with user manuals that detail how to properly use the chair. If you don’t get it in the package, we would send you the electronic instruction manual.

What should I wear for a chair massage?

Chair massages are fully clothed. Feel free to dress in regular attire. For a better massage experience, your therapist may ask you to remove glasses, hats or bulky jackets and sweaters.

How long does a chair massage last?

Depending on how your program was set up, your massage could last anywhere from 5 minutes to 30 minutes.

S-Track and L-Track Which is better?

An S-Track massage chair will work its magic in a range that spans from your head and neck to your tailbone. An L-Track massage chair extends the range of motion under the seat, massaging your glutes and the backs of your thighs.
If your primary interest is in a chair that will give you a good back massage, then there’s little point in paying extra for a range of motion you don’t really need. Sure, if you can get an L-Track for about the same price as the S-Track you want, then there’s certainly no harm in it, but if you’re going to have to pay a premium, and you don’t need it, save your money.

Do You Offer Free Shipping?

Yes! All of our massage chairs come with free shipping. We process most shipments within 1-2 business days of ordering. Once your massage chair has been shipped, we will send you a tracking code for you to to keep tabs on status of the shipment until the moment it arrives to your home or business.

How Do I Cancel My Order?

In the event that you’d like to cancel your order, please contact us immediately. If your item has not yet shipped, we may be able to cancel your order in time. If your order has already been processed for shipment, please refer to our return policy.

I just purchased a chair and I now see it for a lower price. What can you do?

If you find the same model for a lower price within 15 days of purchase, contact us and we can refund you the difference. That is our promise to you.

What Forms of Payments Do You Accept?

We accept any credit or debit card with a Visa, MasterCard, Discover or American Express logo, and PayPal. We also offer interest-free financing for up to 12 months for customers.