What we do - telephone answering and call centre services

Whether you need some simple telephone answering and call handling support as your business grows, or have a short term project, new campaign starting or are looking for a longer term strategic outsourced partnership, mplcontact's people and expertise will help you implement the most effective solution to meet your requirements and the expectations of your clients. mplcontact offers a telephone answering service, customer response service, emergency callout service, mail order response, virtual office - either as a totally outsourced resource or integrated with your Customer Service Team.

Why use us for your telephone answering and call centre services?

With a UK-wide network of contact centres, located in Edinburgh, Sutton Coldfield, Winchester, Nottingham, Portsmouth and Belfast, we have unrivalled service resilience for business continuity. Built upon our experiences gained over almost 20 years, more than just telephone answering, mplcontact offers the most comprehensive bureau or outsourced service.

Geoff and his team at mplcontact have helped us with a wide range of back up contact centre services over a number of years.

Clare Jones | Service Birmingham


David Clinton | Martin & Co. Lettings


Stuart Auger | Midlands Co-operative Society