Tuesday, September 25, 2007

iPod Diagnostic Mode and failure code 702




Now, one would assume Apple might help with this, but the Google Search "ipod failure code 702 site:apple.com" fails. So does a search on Apple's "all documents" support site. it's not hard to find a reference on Apple's Discussions though -- so they're not censoring it completely.



  • mount iPod in disk mode and run disk utility to repair
  • do a factory reset/restore via iTunes
  • if it still fails at that point it's probably toast.

M25 Diagnostics 0.7
Failure code: 702 with 26 fails
I suspect it's the SDRAM, not the drive.







Sam said...

I'm having the same exact problem.. I went into apples PLAY store and they told me "buy a new one"... i was not satisfied with this.. I get Failure code 702 with 23 failures and the red screen of death, as well as no audio from either the dock port or the headphone jack.. I don't know what to do, as everything seems to work fine. Ipod in disk mode, transferring files, sync from itunes all work fine. I've restored, formatted, tested, and everything else, and still no sound...

HANABI said...

hey! I'm having the same problem, my ipod skips songs for no reason, and sometimes it won't syncronize correctly :(. Could u guide me through the solution u found? I don't really know much 'bout computers and that stuff. please'?? Thanx! my mail is laliga8@gmail.com

Anonymous said...

My doesn't have the same exact problem...

Mine says ... error 702 with only 6 failures. On top of that it works perfectly fine, no skips, synchronizes perfectly, has great sound, etc.

I just wish I knew why it fails the test, just in case it is about to crash or die on me

Anonymous said...

Interesting to know.

Anonymous said...

Hi, I have a problem with my Ipod 30Gb, it says to run the test automatic, which I did and got the M25 Diagnostics 0.7 Completed with a GREEN Screen. So I'm just assuming that's it's ok. but when I took it to the store they said that they can't help me, i need to buy another one at half price or 10% of any Mp3. S....and F...u!!! I paid $350 for a year of use, that's not cool. Can someone help me fix this problem?

Anonymous said...

Thanks for the post, it sucks there isn't a good write up available for what all the error codes mean. I've got an ipod with the audio problems and there is so little info on fixing that, but the weirdest thing is that the error codes don't always show up.
I wish apple would at least publish some of their internal troubleshooting docs for us geeks.