The 2020 NICE Satmetrix
NPS Benchmarks

A Deep Dive into B2B and B2C Results

Net Promoter Score® continues to reflect opportunities for experience transformation. Join us as we reveal highlights from both the 2020 NICE Satmetrix B2B and B2C NPS Benchmarks. Lead Experience Consultant, Carlos Robledo Suarez will take a deep dive into the results, and offer insights into response rates, methodology, and the ever-changing landscape of customer loyalty.

Webinar Replay

Replay our webinar to learn:


How comprehensive, unbiased data helps us to understand what is working, and what is not


What makes a “good” and a “bad” NPS across industries


Response rate benchmarks, and how they contribute to your data integrity

Net Promoter Score, Net Promoter, and NPS are trademarks of NICE Systems, Inc., Bain and Company, Inc., and Fred Reichheld.