Community guidelines
We are here to make your day easier.

Hey there!

Thanks for taking the time to read this. As our community continues to grow, there will be more and more people on our platform. Therfore we want to ensure that your experience with us is always a pleasant one. To make that happen, we’ll need your help.

Respect each other

Together with you, we aim to provide the best experience to our users, which is why we ask for your actions to reflect Partly’s belief in respecting all individuals regardless of their race, religion, national origin, disability, political beliefs, gender, sexual orientation, age or any other personal characteristics. Let’s treat everyone as we wish to be treated, and create a respectful experience for all.

Safety for everyone

Everyone wants to get things done safely. So please ensure that you follow the local law, regulations, rules, policies and guidelines issued by the government, relevant authorities, or by Partly. If you are a Service provider never apply or start the task under the influence of heavy medicine or alcohol. Likewise, if you are feeling tired, reject task requests or inform Partly support if you are already in the process.

Ethics and fairness in all dealings

At Partly, we aim to be transparent and fair in all our dealings. The Partly app is intended to allocate tasks in a fair manner to all Service providers, and provide the best possible service to our Customers who are looking for help with certain tasks. We will take appropriate actions or deactivate any account(s) associated with the types of activities mentioned below.

As a Customer you must never:

  • Create multiple accounts. Each user is allowed to have only one account.
  • Frequently cancel posted tasks. This refers to multiple task cancelations or frequent instances of not showing up upon the Service provider's arrival.

As a Service provider you must never:

  • Mark unfinished task as completed. You must only mark the task completed once the task is finished and all requirements from Customer's side are complete.
  • Cancel a task once you have intend to work with Customer. You must honour a Customer and pay the commission required of you, as you have gained the task via the Partly app.
  • Make self-bookings via Customer account of your own. Self-bookings are tasks where you are both the Service provider and Custoemr of the task.
  • Frequently ignore or cancel task requests. Cancellations should only be reserved for emergencies as you apply for task of your interests.
  • Charge additional fees not agreed upon. This refers to the total amount, additional task and other charges which are related to the task without informing the Customer. Also, never collect cash for tasks completed through Partly.
  • Let anyone complete tasks on your behalf. You must be the only one who uses your Partly account.
  • Conspire to obtain tasks dishonestly. This refers to participation in any activities aimed to obtain tasks in a dishonest manner, disrupt operations, or any other acts which are deemed to be against the interests of Partly.
  • Install illegal software which could interfere with the Partly app.You should also ensure you use devices which have its original manufacturer settings, or have not been rooted/jail-broken, to avoid putting your account and privacy at risk.
Give feedback to others

Whether you are a Customer or Service provider, please rate your experience once the task is completed. Honest feedback helps ensure that everyone is accountable for their behaviour. This accountability creates a respectful, safe environment for both Customer and Service provider. And if something happens in the process — whether it’s an argument or you are not able to contact other user — make sure to report it by tapping “Report” in the app so that our customer support team can follow up.