Error code 30015-11 (-2147163896) while installing Microsoft office

Error code Error code 30015-11 (-2147163896), while installing office is due to registry corruption or network collaboration. The registry errors and string value changes may also blocks the office program installation being carried out successfully in the computer.

Performing the below steps given in the article in exact order will help you in resolving the error code in Microsoft office.

Disable anti-virus software

The antivirus software installed on the computer may also affect the network connection while installing Microsoft office and throws Error code Error code 30015-11 (-2147163896), while installing. It also make the network connection to lag and make stream error and socket connection issues. The disabling of antivirus temporarily for installation of Office program is also a recommended step if not fixed in offline installation.

Steps to disable antivirus:

  1. Open antivirus console
  2. Tap on settings
  3. Select real time protection
  4. Turn off the real time protection and select until next reboot
  5. Try installing Microsoft office again.

Error code 30015-11 (-2147163896)

Disable Proxy

The proxy setting enabled on your internet connection may also affect the installation of Microsoft office and pops the Error code Error code 30015-11 (-2147163896), while installing office from the online setup. Microsoft strongly suggest to install the Office product such as Office 2016/ Office 365/ Office 2013 from the current default internet connection without using any proxy settings.


Follow the steps to disable Proxy settings:

  1. Press windows key and R key
  2. Type “inetcpl.cpl
  3. In internet properties tap on connection
  4. Select LAN settings
  5. Uncheck the proxy settings
  6. Click Apply and OK
  7. Try installing Microsoft Office again

Error code 30015-11 (-2147163896)

Disable Proxy

Checking and re-enabling the Windows Installer file settings

The office installation may also get stopped if the Windows installer service is not running or enabled.

  2. In the run command box, type “services.msc”.
  3. Right click on the “windows installer” file from the list and click on “properties”.
  4. Enable Windows installer action by clicking on “start” option available.


Disk Clean Up

The temporary files in your computer may also blocks the extraction and installation of new Office program files. It may throw Error code Error code 30015-11 (-2147163896), while installing Office 2013, office 365 and office 2016 due to the temporary left over files.


Follow the steps to perform disk clean up:

  1. Press Windows key + R
  2. Type “cleanmgr” in the run command box
  3. Select Drive C
  5. Click Ok to proceed and clean up the temporary files
disk clean up

disk clean up

Disable security Firewall temporarily.

The firewall of computer may also block the office installation and make a non-responsive replay from the installer. It is recommended to disable the windows firewall if the installation does not give any responsive while installing Microsoft office.

  2. In the search box, type firewall, and then click on Windows Firewall.
  3. Click Turn Windows Firewall on or off.
  5. Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK.

Unable to open Microsoft Office

Complete removal and reinstallation of Microsoft Office

The erroneous residual files during the installation or un-installation of previous versions of Microsoft office in the computer can cause the error code

So, if the issue persists after performing the above steps, un-installation and reinstallation of the Microsoft Office program may help to resolve the issues.

  1. Press Windows key + R to open the rum command.
  2. Type “appwiz.cpl” in the available window.
  3. Select Microsoft office under installed program list.
  4. Click on “uninstall/change” to remove the Microsoft office completely.
  5. Reinstall Microsoft office after complete removal of the program.

Error code 30034-4, 30043-1015, 30088-26 or 30015-39 while installing office

How to download and install Microsoft Office



Sign in to Microsoft Account.

  1. Open the web browser in the computer.

Microsoft Account Login


Download Office

  3. The Microsoft office suit will now start downloading.



Installing Microsoft office

  4. Wait till the installation gets completed successfully.

Error code 30015-11 (-2147163896)

All Done
