The incentive travel programs of the past that brought hundreds of people to the beaches of Waikiki to sip pina coladas and brag about their accomplishments have lost their appeal for today's employees. Managers must now motivate a widely divergent workforce that encompasses middle management casualties of the 1990s as well as much younger workers who have an intense knowledge of and fascination for electronics we only dreamed about 10 years ago. So exactly how do we reach the sales guru ...

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