Consumer Reports

Browsers, Javascript, Firewalls, Cookies

BROWSERS:   Make sure you are using the latest version of Internet Explorer (7.0 or better) or Firefox (3.6)

To find out what version of Internet Explorer you are using:

1.  Open a new browser and on the Tools bar click on "Help".

2.  Click on "About Internet Explorer".

3.  A new window will pop-up that will provide you with the version you are using.

To find out what version of Firefox you are using:       


2.  Click on "About".


Support for the different browsers are located below:

Internet Explorer support is located at:

Firefox support is located at: -

JAVASCRIPT:  JavaScript is used to validate forms, text boxes, detect browser types, create cookies and to add functionality to online products. users should verify that JavaScript and the related applets are enabled.

Internet Explorer 7.0 or Better

1. Open Internet Explorer.

2. Select Internet Options from the Tools menu.

3. In Internet Options dialog box select the Security tab.

4. Click Custom level button at bottom. The Security settings dialog box will pop up.

5. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets.

6. Click OK twice to close out.

7. Click the Refresh button.

FireFox 3.6

1. Open FireFox.

2. Select Options from the Tools menu.

3. Click the Content tab5.

4. Check both Enable Java and Enable JavaScript.

5. Close the window.

6. Click the Reload button.


You are using a computer at your place of work, which is behind a "firewall". Firewalls are generally set-up by a company's technical or computer department to help protect and secure its systems. You can ask your technical or computer department if your computer is behind a firewall. If it is, ask them to configure the firewall so that you can access the subscriber area of our site.  Also, make sure that your firewall is not blocking access to our secure pages which need port 443 open.


You are not accepting the "cookie" that is sent during Login.  By accepting the cookie, your Username and Password are kept intact throughout your session so that you are not repeatedly asked to enter them.  Please be assured that the "cookie" is never saved to your hard drive, and disappears once you exit your browser.  To find out how to have your browser automatically accept the "cookie", use your browser's HELP feature, or contact the manufacturer of your browser directly for guidance (by phone or online).  You will also need to allow session and persistent cookies for our site.

To allow session and persistent cookies:

For Internet Explorer users:

1.  Open a new browser and go to Tools - Internet Options

2.  Click on the Privacy tab and click on the Advanced button.

3.  Click on the box "Override automatic cooking handling".

4.  Click on the box "Always allow session cookies" and press OK.

Previously stored cookies can also interfere with your login.  (Very Important: Please note that if you delete all your cookies, this will delete all usernames and passwords you have saved for other websites.  Therefore, next time you visit a site that you used to automatically login, you will have to enter your username and password).

Deleting cookies (Windows PC):

If you use Internet Explorer:

1. Go to the C: drive

2. Click on "Documents and Settings"

3. Click on "User" folder

4. Click on "Cookies" folder. Then, selectively pick the cookies you want to delete.

If you use Netscape:

1.  Choose Cookie Manager from the Tools menu.

2.  Choose Manage Stored Cookies.

3.  Remove any cookie from the list, or remove all cookies.

For additional information on deleting cookies, visit the following URL:

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