301 principles of communication in adult care setting Essay

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Task B Case study

You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication.

She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.

Bi How would you explain the term ‘confidentiality’ to Hannah?

Whilst it’s Hannah rights to make a decision for herself and choose to take the medication. I WOULD EXPLAIN TO Hannah the information given to me in confidence .Because Hannah not taking her medication she could be at risk of harm It is my duty to pass this information on to my manager to ensure her well bing is looked after . It is Hannah choice who she share’s her information with.

BiiDescribe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential.

It may affect your relationship to Hannah , it may cause a barrier between you for Hannah not able to trust you anymore . even though I did’t have a choice to make this decision and it could also make other people angry with you aswell for sharing this information as other people may have to get involve E.G daughter . Biii Describe ways to maintain confidentiality in day to day communication.

Confidentality is a term that indicates privacy of a person you care for . this means information is kept in strict confidence for use only by the team of people involve .

Biv Explain when and how a social care worker should get advice about confidentiality.

A social worker should get advice about confidentiality when a situation arisen and they feel it may need to be broken as keeping such information to yourself causes you concern as it could result in harm to the person they are supporting . To get further information refer to your organisation policy on confidentiality and the discussion of such information and in any doubt ask your manager for further assistance of advice . Assignment 301 Principles of communication in adult social care settings

Question Booklet

Task A Question and Answers

Ai Identify four different reasons why people communicate.

4 marks
Communication is a tool with witch influence can be exercised on others.

Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships . Communicate is vital for seeking and providing information.
We communicate to express emotions.
Communicate their needs and preferences on the choice they make or care they need .

AiiDescribe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. (4 marks)

Effective communication is essential in building relationship between the resident and the carer it helps build trust or respect Effective communication is fundamental in regard to the resident’s needs & preferences and to ensure they are met. As a carerI would discuss the options available and allow the residents to make their own choices in regards to their care. . AiiiUsing the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. 9 marks

Method How effective is this method?

OBSEVATION. By observing someone closely can realized which language should be used, or whether

there is any disability or illness. If there is a learning disability or hearing or visual Impairments then particular method or style of communication should apply for Establishing effective communication.

STUDING PREVIOUS Previous records and case histories helps identify the individual’s particular illness RECORDS OR CASE or disability and what kind of support does individuals need to establish in order OR CASES HISORIES to accomplished the communication and language needs .
COMMUNICATING family, friends and colleagues who will have a great deal of information about WITH FAMILY,FRINDS a service user. They will have developed ways of dealing with communication COLLEAGUES. And language possibly over a long period of time.

Aiv Describe three factors to consider when promoting effective communication.

Disabilities do they have a hearing loss, impaired visions, speech impairment. Culture differences . In some cultures children are not allowed to speak in front of adults &such as body gestures eye contact, facial expression and touch are inappropriate. Environments. Ensure the light air temperature noises around and safe & comfortabiity is correct before establishing effect communication.

6 marks
AvDescribe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting. 12 marks

Verbal Non verbal




Avi Explain why it is important to respond to an individual’s reactions during communication 5 marks It’s important to respond to an individual reaction during communication because they know you are listening. A respond doesn`tneed to be verbal a simple nod can be considered or maintaining eye contact to show you are listening . Avii Explain how an individual’s background can influence the way they communicate.

3 marks

An individual background tells a lot about their personality and also influence the way they communicate E.G Their First language may not be English so when communicating with them they may not understand. A person background Has influence on the way they communicate also in some cultures communication methods are done differently E.G Eye contact can be found disrespectful.

AviiiIdentify three examples of barriers to communication and explain how you could overcome each barrier. 9 marks

Barrier How it can be overcome

1. Identify the preferred method of communication and using Appropriate methods to establish communication methods are body Language, gestures, touch, eye contact, facial expression, clear Spoken language, makaton, Mincom or type talk writing dawning PHYSIAL BARRIERS . pictures .

2. LANGUAGE providing interpreter or translate service. Using a makaton DIFFERENCES bsl, body language, gesture, drawings pictures .

DIFFRENCES Checking individuals records speaking to family member’s or friends or someone
Else who is from the same cultures or through the country culture resresitive.
3. They may have hearing or visual impairments physical illness or disability. Learning disability . You need to find out this info by asking family friend’s previous care notes so You can find the best resource to be able to communicate with people who may have these problems so You can communicate on their level so they can understand you .
Aix Describe two strategies that you could use to clarify misunderstandings.

4 marks

Different languages – this mat become frighten or frustrated because they can’t understand what is been said Or understand the questions (ask closed questions ) get help get some one to mediate for you f things get Quite upsetting go away for a little bit and come back when things have calmed and explain yourself .

4 marks

AxA social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful

They can extra support from speech &languages services. (SLCTs ) Translations & integrity services. Language service professionals (ISPS) Advocacy services. A social care worker may work closely with SLCT this may support a service user carry our exercises by using language aids such as a makaton which is a signing system or picture exchange communication system which is a visual system both which supports languages They can also go to the citizen advice bureau or the local library or health centers .

Task A: marking grid

Assessment Criteria

Met in booklet
Met in discussion
Not met

Identify the different reasons people communicate.


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Explain how communication affects relationships in an adult social care setting.


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Compare ways to establish the communication and language needs, wishes and preferences of an individual.


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Describe the factors to consider when promoting effective communication.


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Describe a range of communication methods
and styles to meet individual needs.


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Explain why it is important to respond to an individual’s reactions when communicating.


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Explain how individuals from different backgrounds may use communication methods in different ways.


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Identify barriers to effective communication.
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Explain how to overcome barriers to communication.


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Describe the strategies that can be used to clarify misunderstandings.


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Explain how to access extra support or services to enable individuals to communicate effectively.


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Record of Professional Discussion

Please use Form 8 from the City & Guilds Recording Forms document to record any professional discussion, accessible at http://www.cityandguilds.com/documents/New%20Folder/Recording- Forms.dot

Assignment feedback sheet

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I confirm that this assessment has been completed to the required standard and meets the requirements for validity, currency, authenticity and sufficiency Tutor / assessor’s
signature Date Assignment passed? Yes / No

I confirm that the assignment work to which this result relates, is all my own work

Candidate signature Date

Internal verifier
signature Date

14 Assignment 301 Principles of communication in adult social care settings

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