

2. All returns have to be communicated to us within the above mentioned time limits. To do so please email us at office@mamamu.at including the concerned order-and item-number as well as the reason for the desired return in order to receive return authorisation number. Only returns with a valid return authorization number will be accepted for refund. Please note that shipping fees will not be refunded.

3. You are responsible to pay the shipping costs of the returning the goods. 

5. We are unable to accept items which have been worn, altered or washed. 

6. Please send all returns to: Magdalena Muszynska, Lange Gasse 48/10, 1080 Wien, Austria.


9. Before being sent to you our goods undergo an accurate quality control check. Please inform our customer service team within 3 days of receipt in the unlikely accident of dispatching a faulty item by emailing to office@mamamu.at

11. When all requirements have been met and the returned product reaches us, we will notify you and refund the cost of the returned products to your credit card or paypal account. Please note that the time frame for such refunds is not under our influence but depends on the payment method used for the order.