Delivering even greater value from your local newspaper
Frequently Asked Questions

1. Why take out a subscription?

By buying a subscription you will save money compared with the normal price of the paper.

2. How does the subscription work?

Subscribers are sent dated vouchers. Simply select the relevant voucher for that day and hand it to your newsagent as payment.

3. Where can I purchase the newspaper?


4. Do I need to renew my subscription?

If you pay by Direct Debit, you will automatically receive your new vouchers two weeks before your existing vouchers end.
If you pay by credit card, we will notify you before your vouchers expire with details of how to continue your subscription.

5. How does Direct Debit continuous payment work?

Subscriptions are made on either an annual, bi-annual or quarterly basis by Direct Debit. Your payments are spread accordingly. As this is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal reminders.

6. Is the online payment secure?


7. How do you acknowledge receipt of my order?


8. When will my first vouchers arrive?


9. What if I move home?

If you are planning to move, please update your details online by or by calling 0330 123 5950.

10. I have my newspaper delivered, can I still subscribe?


11. What do you do with my personal information?


12. Do you use ‘Cookies’?

From time to time we may store ‘cookies’ (small files transmitted between server software and the browser on your computer) on your computer’s hard drive to make your use of the on-line subscription process easier. The personal information you provide (name, address, email, payment details etc) are stored on our secure server, not in a cookie.

13. What should I do if I don’t receive my vouchers on time?

If for any reason your vouchers don’t arrive, please call 0330 123 5950. Please remember to notify us if you have changed address.

14. What if my newspaper doesn’t publish on any given day?

In the very unlikely event that you pay for a copy that isn’t published, simply call the subscription line on 0330 123 5950 and we’ll arrange a refund for that issue at your current subscription rate.

15. Can I use my voucher to pay for a different newspaper?

No, your voucher can only be used on the date and for the newspaper title printed on it.

16. What happens if I go on holiday?

Unfortunately we are unable to issue refunds for unused vouchers. Why not give the vouchers valid while you are on holiday to a friend so they can try the paper.

17. How do I cancel my subscription?


18. Helpline:


Telephone: 0330 123 5950 (Mon-Fri 9am-5.30pm)

If you are an existing subscriber, please quote your personal reference number.