Customer Service Representative I in Latham, NY at Beacon Health Options

Date Posted: 8/16/2019

Job Snapshot

Job Description

Under the direction of the Customer Service Management Team, the Customer Service Representative  (CSR) will be responsible  to answer and respond to a high volume of telephone inquiries from members and providers. Responsibilities include providing accurate and thorough interpretation of benefits, eligibility, claims payment and interpretation.  In addition to providing accurate technical information, the CSR is responsible for resolution of customer inquiries, the facilitation of problem resolution, and acting as a member/provider advocate by meeting or exceeding customers’ expectations.  The CSR is expected to take personal and complete responsibility of every interaction with a customer by providing outstanding service as a means to build customer loyalty, improve customer retention, and satisfy corporate customer service goals and objectives. 

Position Responsibilities:

  • Provide timely, accurate, and courteous responses to a high volume of telephone inquiries from both members and providers.Insert Responsibility
  • Interpret and effectively communicate benefits, eligibility, and claims payment information to our customers.
  • Provide timely follow-up with other internal departments to expedite resolution of difficult/aging inquiries, and when necessary escalate those issues to management for further handling.
  • Complete projects and other research tasks as assigned by area management.




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