Support Center

How to turn OFF the VPN

Last Updated: Jul 17, 2018 04:53PM PDT

Some apps like Netflix, Hulu, Roblox, EA Sports and others are blocking our VPN. In order to allow your children to access those apps, you can temporarily turn the VPN off. You decide how long the VPN will be off. The VPN will automatically turn back on afterward. To ensure that your children's Entertainment Time daily limit is still followed, when the VPN is off, we automatically reduce the amount of Entertainment Time they have for the day. Note that while the VPN is off, we will not be able to monitor their activities.

To temporarily turn off the VPN OFF, follow these steps:
  1. In your unGlue app, tap on the child you want to disable the VPN for
  2. To disable the VPN move the VPN switch to the OFF position 
  3. Select the amount of time you would like the VPN to be off. Note that this will reduce the amount of Entertainment Time they have as they will use it for entertainment (Netflix, Roblox, etc)
  4. After tapping the Turn VPN Off button, we will attempt to turn their VPN off. Note that the iOS device must be unlocked for this to work

  5.  When the VPN is OFF you will see a confirmation

  6. You will also see a similar confirmation on the Dashboard 
  7. The VPN will turn back ON at the end of the time you've selected. If you want to turn the VPN back on beforehand, reverse the process

To better understand why you need this feature, tap the information icon (i)

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