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How do I opt out of email?


But...if you really must unsubscribe, click here to access our email removal form. Please allow up to 72 hours to be removed from our list.

Do you ship internationally?


How soon will it arrive?


Why did my order get cancelled?




* Maybe the items you wanted are no longer available
* Perhaps you mistyped your credit card number, the card expired, etc...
* Might be that we can't ship to the address provided
* Sometimes the cancellation is due to a customer request

Is this site secure?


We don't store your credit card details.

Is there a maximum order size?

We regret that we must limit orders to no more than five (5) units of any item. If you have any questions please contact us and we will be happy to assist.

How do I use a coupon code?



Only one code allowed per order.

Out of stock?

We know, we know - there's nothing worse than an out-of-stock item. The good news is you can quickly sign up for a back in stock email alert. The moment an item is available you are automatically sent an email with a buy now button to make your purchase.

Do you charge tax?


What are my payment options?

We're happy to accept Visa, MasterCard, American Express, and Discover. However, in some cases credit cards with billing addresses outside the UK may get rejected by our processor.



Do you accept returns?

Your satisfaction is very important to us. If your product arrives damaged, we will gladly replace it or issue a refund within 30 days. Unfortunately we are unable to offer any returns or exchanges for any other reasons.

To be eligible for a return, your product(s) must be unused, in the same condition that you received it, and in the original packaging.

Prior to returning your damaged item(s), please email us with your order number in order to obtain a Return Authorization Number as well as the return address. When returning your product please include the original packing slip.


What if my stuff arrives damaged?

If your shipment arrives damaged, please contact us ASAP to obtain return authorization # and detailed instructions on what to do next. You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.


What are my shipping options?






Are there shipping restrictions?




Next day and second day express shipments are currently not available.

Does Pixi test on animals?


Where are your store locations?

Our Pixi Boutique flagship store is located on 22A Foubert's Pl, Carnaby, London W1F 7PW, UK

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