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Video Transcript

To efficiently engage with a social media audience, we encourage Organization Admins and Super-Admins to create Teams dedicated to specific functions like sales, marketing and customer service.  

Team level permissions make collaboration more efficient by dividing large organizations into smaller, workable groups that are easier to manage.

For example, say a promising sales inquiry appears in a Twitter stream that needs immediate attention from a sales associate.

Instead of scrolling through the full list of Organization members to find someone to handle it, you can simply assign that tweet to the Sales Team.  

The Sales Team can then decide how best to respond.    

Like Organizations, Teams also have different permission levels.

Members of a team either have Team Admin permissions or Default permissions.

Team Admins can do things like add or remove team members and social networks, and edit team settings.

There will likely only be one or two team members with “Team Admin” status, and they’ll most likely be the individuals leading that team’s social engagement, like the sales manager of a sales team.

A Team Admin is assigned his or her permission status by Organization Admins or Super-Admins.

All other team members will automatically be given default permissions, which does not allow them to make any structural changes to the team.

People who are a part of the same Team can view each other’s scheduled messages, assignments, as well as replies within streams.

This visibility is especially useful if a team works remotely, or if you have multiple contributors s cheduling updates.