Customer Service, Marketing & Sales

View as
Sort by
Display per page

Sales: Cold Calls

This course describes both the technical and the psychological techniques and methods to help you overcome an apprehension and conduct a sales call that gets results.

Sales: Qualifying Prospects

This course introduces techniques and methods for making sure that you are following sound principles as you qualify prospects and determine where to invest your time for the best potential payoff.

Sales: Team Effectiveness

In this course, a sales force leader will learn how to get a sales team organized, motivated, and focused on results.

Sales: Telephone Skills

This course identifies the specific selling techniques and strategies that sales people need to be effective over the phone.

Selling Your Idea

The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.

Sentimientos: Servicio de Calidad…Hoy y Siempre (Feelings: Quality Service...First Time, Every Time)

El servicio de calidad es la clave para ser exitoso en cualquier área. Mejore el orgullo y el profesionalismo de cada quien en su organización mediante el dominio de la filosofía del Servicio de Calidad. Estas cinco partes del programa, desarrollado por el líder mundial en servicio al cliente, se enfoca en nuevas formas de ofrecer un servicio al cliente de calidad. Este programa esta diseñado para usarse en ambientes financieros, de oficina y profesionales.

Social Media Marketing

In this course we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context; and we will discuss the various aspects of developing a Social Media Marketing plan.

Systematic Selling - Establishing Rapport

The third step in the Systematic Selling Process is establishing rapport with the prospect. In this module, we'll look at ways to ensure that your sales call gets off to a good start.

Systematic Selling - Gaining Commitment and Following Up

The seventh step in the Systematic Selling Process is gaining commitment. In this module, you'll find out how to build a staircase of agreements leading to your final recommendation.

Systematic Selling - Getting the Appointment

The first step in the Systematic Selling Process is getting the appointment. In this module you will learn effective strategies for contacting a prospect by making a cold call, corresponding by letter or e-mail, and using the telephone.

Systematic Selling - Handling Obstacles

The sixth step in the Systematic Selling Process is handling obstacles. In this module, you'll learn how to relate obstacles to your prospects' behavior styles.

Systematic Selling - Identifying Objectives

The fourth step in the Systematic Selling Process is identifying the prospect's objectives. In this module, we'll discuss how to position your company as a potential partner.

Systematic Selling - Making a Recommendation

The fifth step in the Systematic Selling Process is making a client-focused recommendation. In this module, you will learn how to make a client-focused recommendation by relating the benefits and features of your products and services to your prospects' objectives.

Systematic Selling - Planning the Call

The second step in the Systematic Selling Process is planning the call. In this module you will learn how to plan a sales call to ensure that the conversation with your prospect goes the way you would like it to.

Systematic Selling - The Complete Program

Learn professional selling techniques and develop your own strategies for applying them to your market.