Lilac Road and Cumberland Avenue Drinking Water Pipe Improvement Project
Project phase


 Project updates


​Areas near construction will be notified before construction. There will be planned water outages to move customer's service. Property owners will be notified in advance. If there is an unplanned water outage, crews will work to fix it immediately.


Frequently Asked Questions

Will pressure be the same on above ground service line?
It is likely that you could notice slightly lower water pressure.

Will I be without water?

Why are hydrants running?

What should I do if I experience discolored water?
Charlotte Water is committed to providing safe drinking water throughout Mecklenburg County. If you experience cloudy, discolored water, please run cold water until it clears. If it doesn't clear up within 15 minutes, please let us know by calling 311 or 704-336-7600 anytime.

Does my plumbing need to be replaced?

Where does my private plumbing start?

Do I need a Pressure Reducing Valve (PRV)?
A PRV is similar to how an electrical surge protector protects computers and televisions. Water pressure is mostly due to an elevation of storage tanks relative to the elevation of your home. Higher water pressures are in geographically low points (near a creek). Customers may consider installing a PRV or having an existing PRV checked to protect home plumbing and appliances.

How is this project paid for?
Charlotte Water reinvests $0.62 from every $1.00 collect from your water bill in system improvements and oversees over $200 million in water and sewer projects each year.


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