Cancel Reasons: What They Are and How to Create Them

This article explains what cancel reasons are and how to create them.


Cancel reasons are used to categorize the different types of booking cancellations. This information can be used for reporting purposes. If cancel reasons are defined in the system, event planners are prompted for a reason when cancelling bookings. 

Capturing the reason why a booking (or entire event) is cancelled can be useful when analyzing your business operations. Are you losing business to other event venues? Did your customer find your facility too expensive? Cancel reasons can provide answers to these kinds of questions. 

Examples of cancel reasons include:

  1. Event No Longer Happening
  2. Room Requirements Changed
  3. Found More Affordable Venue
  4. Lost Funding

To create a cancel reason:

  1. Go to Settings > Cancel Reasons.

Cancel Reason (grid)

2.   Click Add Cancel Reason, type the name, and click Save

Cancel Reason (add)

Cancelling a Booking

When there are cancel reasons defined in Mazévo and you cancel a booking, you will be prompted for the reason.


Cancel Reason - Booking