Illegal copy

I don't understand why I received a message that I have an illegal copy of Coreldraw 2017.  When I contacted customer service they wanted to sell me an update of 2018.  If I wanted to update I would update to 2018.  Is this a scam to make people update to a newer version.   They also sent directions on how to fix the issue, but I have no clue how to do what the directions are telling me to do.  I've been a loyal user of Coreldraw for years and have never had this issue.  Please let me know if this is a scam.

  1. Thanks