We currently use Paypal until we can figure out why Stripe is not working. If a user does not complete the paypal payment, CiviCRM correctly lists the transaction as Pending (Incomplete Transaction). Since most users eventually create a new transaction, we are left with a number of Pending (Incomplete Transaction) activities.

I have begun to list those activities as Expired but I then thought Cancelled may be a better fit. Then I wondered if I should just leave it alone. What do you all recommend? What do you do?


We do several things with these. In most cases we filter them out of all reports. If the user creates a new transaction we will leave them as is or delete them. Sometimes we create a special status for these in case they need to be referred to later (maybe the entries are different).

It really comes down to what works best for your internal processes.

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