Ribbon Partners with Over.ai to AI Enable Kandy Solutions

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Enables personal assistant services and simplifies the customer engagement process

Ribbon Communications Inc. announced that it has partnered with Over.ai to incorporate its natural language voice Artificial Intelligence (AI) platform into Ribbon’s UCaaS and CPaaS offers. The partnership will initially focus on improving employee productivity by incorporating virtual assistant services into Unified Communications (UC) clients and enhancing customer engagement by streamlining contact center services.

Ribbon chose Over.ai’s natural language AI voice platform for its ability to handle complex business interactions. The platform’s exceptional conversational capabilities enable participants to engage seamlessly in human to human-like conversation.

Over.ai’s capabilities are being integrated into Kandy’s Live Support Wrapper, enabling customers to start their journey from a website, easily engage with an AI-based agent for frontline requests at any time and seamlessly escalate to a live agent if needed.

Ribbon is also integrating Over.ai’s virtual assistant “Omega” into its UC solutions, making it easy for users to send emails, texts, set up meetings, take action items on conference calls, or get answers to common questions via ordinary voice interactions. Leveraging natural voice commands, users can instantly engage with co-workers and customers whether in the office or on the move.