Gallery Night Audit

Job Description


The Gallery Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. Will also complete guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Serves food and beverages, including alcoholic beverages.


* Complete all Guest Service Representative functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports, and segmenting room and house reports to proper markets.
* Always answer telephone within three rings with a smile and answer questions accordingly or transfer as needed.
* Respond to all pages/radio calls immediately.
* Complete basic mathematical calculations including addition, subtraction, multiplication and division.
* Audit guest accounts to ensure that room rate and coding is correct and consistent.
* Audit house accounts. Audit group accounts to ensure that postings to these accounts are in accordance with the sales contract.
* Post room and tax to all active guest accounts.
* Run all computer reports to complete gross revenue report worksheets.
* Input gross revenue report figures. Complete the gross revenue reports in a timely manner.
* Communicate and work as a team with other departments as needed
* Handle guest mail, messages, faxes and safe deposit boxes following established procedures.
* Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services
* Verify and safeguard the Front Desk bank.
* Retrieve guest packages from shipping department.
* Communicate with incoming staff and management by recording information on pre-shift board.
* Inform management of any guest or system-related problems.
* Print the guest folios for express checkout and ensure that they are being placed under the guest’s door at the appropriate time.
* Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
* Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager.
* Reconcile daily gift shop revenue and print applicable reports.
* Restock gift shop as necessary.
* Able to operate hotel van if applicable.
* Protect the hotel’s assets.
* Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department.
* Know and utilize the Service Recovery/Defect Tracking processes. Input defects into computer system and resolve guest issues.
* Promote teamwork and associate engagement.
* Work nights, weekends, and holidays as necessary.
* Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Familiar with and knowledgeable of the operation of the POS system.
* Assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner.
* Use suggestive selling techniques.
* Maintain a clean, organized environment for guests by clearing tables during service.
* Perform all duties on the position certification checklist.
* Complete guest and information privacy training.
* Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
* Assist in maintaining the cleanliness of the Lobby and Entrance.
* Read and initial log daily.
* Maintain proper key control.
* Notify manager/PBX of maintenance issues.
* Participate in daily preshift.
* Utilize property Service Recovery/Defect Tracking processes.
* Never give connecting rooms without the express permission of both guests
* Never announce a guest’s room number
* Properly use chemicals and personal protective equipment
* Be knowledgeable of food and beverage menus
* Take food and beverage orders
* Ring F&B checks using point of sale terminals
* Present checks
* Ring payments
* Make alcoholic and non-alcoholic beverages
* Maintain cleanliness of F&B guest areas, back of house areas, bar areas, and kitchen areas
* Prepare specialty coffee drinks
* Prepare food according to recipes
* Stock the food cases and displays
* Maintain sanitary work area and work procedures
* Clean the kitchen and other F&B areas as needed
* Perform other duties as assigned

Other Information


* Job Knowledge
* Flexibility/Adaptability
* Quality of Work
* Perseverance
* Quantity of Work
* Organization Skills
* Guest Focus/Customer Service
* Effort
* Reliability/Dependability
* Judgment/Problem Solving
* Motivation/Initiative
* Cooperation/Teamwork


* Must pass certification quiz/test for position.
* Complete Chemical Training and Blood borne Pathogen Training.



* Medical, Dental, and Vision
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k)
* Vacation and Paid Time Off (PTO)
* Tuition Reimbursement
* Complimentary and Discounted Rooms

Location Code: 2401

Application Instructions


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Posted: 10/12/2021

Job Reference #: 2401101H1116