Zendesk Connector

Hide Localized Help Center with the Zendesk Connector

You may not wish to launch your translated Help Center until all your content is ready. You can employ a simple workaround to hide this content from users until you are ready, by hiding languages in the Zendesk language configuration.

  1. From your Zendesk dashboard, navigate to General > Customize design.
  2. In the sidebar, click Edit theme.
  3. Click the JS tab.
  4. Scroll to the bottom of the editor, and add the following code:

// Hide particular language in language selector
var hideLanguageLinkByLocale = function(elements, localeId){
     if(elements.length) {
          var link = $(this);
          var href = link.prop("href");
            if(new RegExp("/hc/change_language/" + localeId).test(href)){

This defines a JavaScript function to hide any language from your language selector. For each language you want to hide, add a further line:

hideLanguageLinkByLocale($(".dropdown.language-selector a"), "{zendesk locale code}");

hideLanguageLinkByLocale($(".dropdown.language-selector a"), "es");
hideLanguageLinkByLocale($(".dropdown.language-selector a"), "fr-fr");

You can work out your Zendesk locale codes by checking the URLs for your translated sites. For example, looking at the URL ‘https://smartlinghotels.zendesk.com/hc/en-us/articles/218339888’, ‘en-us’ is the locale code.

This script will not prevent your translated articles from being published - and you can still access your articles directly, by browsing to a source article and manually changing the locale code in your browser’s address bar - but the languages will not be available in your language selector so users will not be able to browse to the translated articles.

When you are ready to launch your translated sites, simply delete the hideLanguageLinkByLocale line for each language you are ready to launch.

Alternatively, see Hide New Languages with the Zendesk Connector

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