

Value Expectation Dissonance

When you’re paying top dollar, what are your expectations? What about the middle-of-the-road? When you buy from a discounter? How disappointing is it when the top dollar experience is less than stellar? How gratifying is it when that middle-of-the-roader out-performs expectations? We usually expect to get what we pay for and when we don’t, there’s […]

Delivering As Promised is a double-edged sword

I believe that most people makes promises they intend to deliver. I also know that the 80/20 Principle always applies and a significant percentage of all promises fail to be delivered . . . or are delivered in a less-than-timely fashion. Over time, “Promisees” (People who were promised something by the “Promisors”) have become desensitized […]


Ever heard the sayings: All hat, no cattle? All talk, no Action? As tough as this may sound, I believe that if you’re not going to bring your BEST, don’t show up! What’s your best? Well .  . . What’s your core purpose? Why are you doing what you do? When you do it, what […]

Your RSVP is your PROMISE!
