TOPIC: Fiserv

Checking Accounts and Bankruptcy

Manager at a bank ($3.3BUSA)
Curious to know what other FI's are doing when they have a deficit balance or charged off DDA account and the customer files Bankruptcy?  We do stop collections if it has been reported.  However if the checking account has a negative balance what do you do?  Do you write the loss off and close the account? Do you charge it off and leave it open for deposits?  We are trying to fine tune our procedures and could use any guidance you may have.  Thanks!

Also what if the deficit account or charged off account owner is deceased?  How are you processing those?