Technical Support

support staff

MPL understands exactly how vital support is for our customers. Therefore, support is done by the developers of the products and not by a general help desk. This guarantees that you receive highly qualified answers from the source, the person who knows the product by heart. Nevertheless please make sure to read the available documentation (manuals, application notes) and the FAQ sections (General FAQ / product specific FAQ) before contacting MPL support!

When you contact MPL with a support question, please provide as many details as possible:
For more info where to find the product identifier / serial number, please check the "Support" section of the product manual.

You can reach MPL Support by one of the following ways:

Email (preferred)
To contact MPL Technical Support by email, please use exclusively the following address and make sure to remove any other MPL email address from the "To:" or "Cc:" fields:

Please also observe the following rules:

Our business hours are Monday to Friday from 8:30-12:00 and 13:00-17:00 (GMT+01:00 time zone)
The phone number of MPL AG is +41 (0)56 483 34 34

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