Warranty Policy

The products of Forma are developed with care and stringent quality checks. We look forward to addressing any manufacturing issues based on the terms mentioned below:

  1. Forma products are offered with a warranty of THREE YEAR (3 years) from the date of purchase by the original purchaser against manufacturing defects, which will be validated by original invoices.
  2. The decision to repair/replace any piece of furniture will be at the sole discretion of the Company (JSW Living Pvt. Ltd), based on the report submitted by the Company's service representative.
  3. The Company shall at its discretion restrict itself to repairs/rectification/replacement of the Component as a consequence of manufacturing defect [hereinafter referred to as Service'].
  4. The warranty is void if the unit is tampered with, altered or repaired by an unauthorised person.
  5. As a valued and esteemed customer, the Company or its Service Provider shall endeavour to provide service within a reasonable time frame.
  6. The Company shall endeavour to service the Product under the Warranty period. However, keeping in the view the Company Policy to offer the latest and the best, the product range may keep varying with the introduction of new and varied models. Any model of the product that has been discontinued will be repaired/rectified by the Company at its sole discretion depending upon the availability of the spares.
  7. The Customer is informed that after the devised repairs/rectification and/or alteration if any, the Product which will be repaired/rectified and/or altered may be subject to change in appearance compared to the Product as originally purchased. For metal and upholstered parts, the replacement component may have a shade different than the original.
  8. Warranty does NOT include following
    1. Glass items wherein warranty ceases at the time of acceptance of the Products.
    2. Scratches, dents, stains, wrinkles, colour- fading, weaning/beading, upholstery cracks, upholstery tears, flattening of nap, pilling, shrinking, heavy soiling of fabric/leather including other changes developed due to normal wear and tear of the products during the usage.
    3. Breakages/Damages on account of negligence, unintended usage, misuse, accident, any act of God, abuse, any agent like water/acid, etc. coming in contact with metal member/leather, while shifting/transporting of products from one place to another etc.
  9. This Warranty is in lieu of all other Warranties, Express or implied including the implied warranties of merchantability and fitness for a particular purpose. The Company will not be liable for any special, incidental, consequential, or indirect damages, even if it has a reason to know in advance that they are possible