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Common Pricing Questions

How do you count messages?

Each message is equal to one message to one phone number. In other words, if you have 250 subscribers on one of your lists and you send a text blast to that list 2 times, you've used 500 messages.

What is a textword?

Textwords allow people to join your SMS marketing list by texting a word to 31996. The process is very simple. When a customer sends your textword to 31996, we'll send your customized auto-reply back and we'll add that person to your text messaging list. Each textword represents its own list.

Can I get help with my campaigns after I sign up?

Absolutely! Believe it or not, we really do care and will help you become as successful as possible with our SMS marketing software! As stated above, all paid plans come with free 1 on 1 training session where you'll get to work with a member of our client success team to ensure your account is set up for maximum growth and return.

What's this 1 on 1 training session?

We're serious about your growth and success with our mass text messaging service. We'll set you up with an in-house expert to develop a strategy specifically for you. We guarantee that if your custom strategy is followed consistently, you'll experience solid growth and higher response rates.

What if I go over my monthly message allowance?

We've heard nightmares about companies charging overage fees to their customers for going past their monthly text allowance. We don't let that happen! We'll just give you a heads up if you don't have enough texts left for that billing period to send your message. We'll just ask you to wait till your next billing cycle or upgrade your plan. That way there are no surprise charges, ever!

What are rollover texts?

At the end of each billing period, we'll take what texts you didn't end up using and roll them over for you to use during your next billing cycle! This well help streamline your text message marketing efforts!

Can I get my own short code or dedicated number?

Yes you can! We offer a handful of options for sending and receiving text messages. You can use one of our shared short codes or we can provision you a dedicated SMS short code. If you're looking to communicate to a large number of people, we recommend using a short code which is what all SlickText accounts start off with by default.

Alternatively, we can secure you your own toll free or local number as well. We even offer the ability for you to use an existing landline to handle all of your business's text messaging.

Are there any contracts or hidden fees?

Absolutely not! You're simply billed on the monthly anniversary of your signup date and that's it. Upgrade, downgrade, or cancel your plan at any time.

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