Friday, January 13, 2012

The Power of a Smile

I'm meeting a new client in my office on Monday. We've never met, but connected over LinkedIn and spoke on the phone for the first time last week.

It's amazing the connection you can feel with a person without actually meeting them. Especially over the phone - to hear a person's voice tells you a lot about them - little details you wouldn't necessarily pick up in a short email.

This conversation was like that. We seemed to connect, and I felt energized after speaking with him.

I've been thinking about what exactly it was that made this new client so appealing over the phone, and I've narrowed it down to one thing - his smile.