Can I change or cancel the bus ticket booking? as an overview and comparison portal does not have any access to the intercity bus providers booking systems. Unfortunately we cannot carry out any changes or cancelations of your booking. Therefore, we kindly ask you to contact the intercity bus provider with whom you booked the ticket. You will find contact details by clicking on this link:

Regarding changes or cancelations of reservations there are no standardized conditions: it is up to the long distance bus provider and the respective ticket, e.g. cancellations or changes of budget or exceptional price tickets are mostly restricted. Please inform yourself about the cancellation policies on the website of the respective provider. Generally, there are three options:

  1. Rebooking:

This might even be free of charge. If the new trip is more expensive though, you will be charged the difference.


  1. Changing the passenger name:

Since the tickets are mostly personal, it might be sufficient to contact the long distance bus provider per mail or phone. There might be a small fee.


  1. Cancellation

This might be done in return of a voucher, which is mostly free of charge or in return of your money which might be high-priced though.


Please note: the incurred service charges can vary between 3 and 15 Euros and it may differ again regarding the point of time of the changing or cancellation of the reservation. However some providers offer changes of tickets up to 15 minutes of departure for free.

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