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Researching Stakeholder Preferences for a leading Utilities Services Provider

Helping a large UK Utility services provider improve engagement with key stakeholders via view gathering and developing a productive and measurable approach to stakeholder interaction.


The problem:

A provider of utility services wants to understand how their stakeholders want to be engaged with, at what frequency and what value they place on the interactions.

How we could help:

We would develop an approach to the research that enabled gathering of different stakeholder views. Created around a model that prioritised how important the stakeholder is in terms of their influence on our client’s success and future activities.

The result:

A structured approach to communication and engagement that supports stakeholders and ensured our client engaged with those of most importance at their desired frequency, through applying a prioritised model of stakeholder engagement.