﻿ FAQs of digital safes - yale.com.hk

Digital Safes

I forgot my PIN code, how can I open the safes?

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Electronic Safe.

I lost the key, how can I open the safe?

Please contact your dealer for assistance.

My safe is running out of power, how can I open it?

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.

Can the mechanical key provided by the original factory be added?

Additional key services are available for most products, please contact Yale digital safes dealer for assistance.

After replacing the battery, do I need to reset the PIN code or fingerprint?

No, system will keep your PIN code/ fingerprint records. 

What is the fire safe?

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.

Which Yale digital safes are fireproof?

Our fireproof safes include:
YFM/310/FG2, YFM/420/FG2, YFM/520/FG2, YFM/695/FG2 and YDM/420/FG3.

The fire safe is only fired for 1 hour, is it enough?

Yale's fireproof safes are universally resistant to 927 degrees of heat for at least 1 hour. Under the real situation, the temperature of the fire will not suddenly rise to a thousand degrees of high temperature. When the temperature is below 927 degrees, the fireproof time of the safe will be relatively extended. In order to provide more comprehensive protection, the Yale YFM/695/FG2 safes the fire time to 1.5 hours.

Is a fire safe secure?

All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.

If you are looking for a safe with outstanding performance in fire and theft protections, the Yale safes is your choice.

Do you have biometric fingerprint safes?

Our biometric fire safes include:
YFF/420/FG2 and YFF/520/FG2.