Frequently Asked Questions

Need help? The following should cover most of your questions.

General Help

How does the Liefie site work?


What is the difference between a member and a subscriber?


Is it free, or is there a catch?


Why can't I send messages?


Is my privacy respected?


Is the content censored?


  • Are racist, or attack other groups or religions.

Please refer to our terms of use for full details.

How do I get to the Home page?

Select the Liefie logo at the top of the page to go to the Home page.

Login Help

I've forgotten my login details. How do I find them?



Can I change my password?


How do I log out?


Profile Help

Why must I set up a profile to use the site?


Do I have to pay to set up a profile?


How do I set up my Profile?

If you are not yet a member, start by joining Liefie for free. If you're already a member, just click on Edit Profile.

Can I change my Username?


How do I edit my Profile?


Can I hide my profile from public view?



Yes. From the moment you complete your profile on one of our services, our aim is to help you find as many other people as possible that match the type of person you are looking for. This means that as well as being able to see members of Liefie, you may also have access to other member profiles from other carefully selected Network Services and vice versa. You can find details of these services Network Services. Remember, our two-way matching process helps all of our members select suitable profiles, so even though yours may be seen by other users of the services listed, generally they will only see your profile if you both match what you are jointly looking for.

Bear in mind that any mail or correspondence you receive through our system will always appear in your profile inbox in the normal way irrespective of which service the sender is a member of. Please note, for security reasons your log in details will only work on the service you originally joined.


How do I delete my profile?


Photo Help

How do I add a photo to my profile?

Go to My Photos and follow the guidelines for uploading photos.

Does my photo automatically show on my profile?


Are there any specific requirements for adding photos?


Why did my photo disappear from my profile?


How do I invite someone to view my private photos?


Search Help

How do I search?

For a quick and basic search, use the Basic Search. You can do a more detailed search with Advanced Search.

In addition, we offer a wide range of options for you to find people. Discover your matches, fans or people who've viewed your profile in Connections or see who's new, online or celebrating their birthday in the Find section.

How do I search for a specific member name?


Why do I not get any results when I search?


What is a match?


How do I refine my matches?


How do I add someone as a favourite?


How do I see when a member was last online?


Can I remove an unwanted fan or match?


How do I add notes and ratings?

Simply select the 5 stars in a member's profile. A popup will appear for you to add a rating and/or a note.

How can I view notes/ratings that I have recorded?

To view profiles you've rated or added a note to, go to Notes or Ratings in the Connections section.

How do I edit a note or a rating?

Follow the same steps as you would rate or add a note by selecting the 5 stars in a member's profile. When the popup appears, edit the note and/or rating. To remove a rating, select the 'Clear rating' link and save.

Contacting Other Members

How do I contact another member?

From search results or while viewing someone's profile, select the message (envelope) icon. Type your message and hit Send.

Will any of my details be exposed?



The easiest way is to follow the link provided in the email you received. That will take you directly to their message. Remember, unless the person who sent you the message is a premium subscriber, you will need to be a subscriber to reply.

Must I be a subscriber to receive messages?

No, you will receive messages even if you are not a subscriber. However, unless the person who sent you a message is a premium subscriber, you will need to be a subscriber to reply.



How do I stop receiving messages from a specific member?

While viewing the message or the profile of the person you no longer want to receive messages from, select the 'Block Him/Her' option from the More (...) dropdown. Blocked members are not able to send you any messages. You can remove this block at any time.





Subscription Help

What does it cost to subscribe to Liefie?




What will appear on my credit card account?


Will my subscription automatically be renewed?




Will my profile remain on the site after my subscription ends?


Why am I being asked to verify my card details?


What is the difference between a standard and premium subscription?


Safety and Privacy Help

How do I block someone?

While viewing a member's profile, select the Block Him/Her option from the More (...) dropdown. Blocked members cannot see your full profile and will not be able to contact you.

How do I report someone?


Verification Help

Why should I verify my mobile number?

We want to ensure that we provide you with a safe and secure dating community. Knowing that you're communicating with another member who has verified their mobile number helps add a level of trust.

How do I verify my mobile number?

Click on the Verify button in the My Account section of your profile and follow the easy instructions. We'll send you a text message with a 6-digit verification code to enter in the field provided.

Is mobile verification free?

We do not charge for verification. If your mobile provider bills you to receive text messages, a charge may apply.

I didn't receive a text message. What do I do?

If you tried sending the text message multiple times and still did not receive the verification code, you could try the following:

  • Make sure you're in an area that has strong network coverage.
  • Confirm that your mobile number is able to receive text messages.
  • Wait a few minutes. Text message delivery can be delayed in densely populated areas if the mobile network infrastructure isn't well maintained.
  • Consider verifying your mobile number on another day - it's possible that your mobile network may be experiencing transmission problems.

Liefie App

Does Liefie have an app available?


Why is it called TDL Connect and not Liefie?




How do I log in with my Facebook account?


How do I manage my notification settings?




From your Android device:
  1. Open the Google Play Store.
  2. Tap Menu > Account > Subscriptions
  3. Select TDL Connect.
  4. Tap Cancel.

From your computer:

  2. Select TDL Connect.
  3. Click Cancel Subscription.




From your iOS device:
  1. On the Home screen, tap Settings.
  2. Tap iTunes & App Store.
  5. In the Subscriptions section, tap Manage.
  6. Tap TDL Connect.
  8. From your computer:

    4. Choose TDL Connect.
