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Get airline compensation for lost, delayed and damaged luggage.

Claim up to €1400 if your checked-in luggage is delayed, lost or damaged pursuant to the Montreal Convention.

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LuggageMontreal Convention Scope

The Montreal Convention, drafted in 1999 and modified as recently as 2009, covers international flights, all EU internal and intra-Community flights.

EU internal and intra-Community flight

Pursuant to Regulation (EC) No 889/2002, all European carriers must pay compensation, irrespective of whether the disruption happens on an internal, intra-Community (or international flight; see below).

For example: If you're flying within Sweden or from Italy to Spain, the Montreal Convention will also apply.

International flights

Per the Montreal Convention, an International flight is a flight between nations that honor the regulation. The Montreal Convention currently has 126 signatory nations from around the world, including the US and EU, which covers a fairly large portion of the world. Hence, most major airline markets are bound with a few notable exceptions (Sri Lanka and Vietnam).

For example: If you're flying within a signatory country such as China with a stopover in Vietnam, your flight is covered. But if you had a direct flight instead, with no stopover, it would not be an "international" flight and would not be covered.

Important note: A domestic flight with a stopover abroad are also covered. Therefore, the Montreal Convention will also apply if your departure and destination are both within a single member nation if there is a planned stopover in a different country.

LuggageMontreal Convention Compensation

Under the Montreal Convention, the airline is liable if your checked baggage is lost, delayed, damaged or destroyed, even if it is not at fault. The airline's liability is capped at 1,131 Special Drawing Rights (SDRs)

Get up to 1400

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Luggage Delayed

If your bag is delayed, you are entitled to a refund of all reasonable expenses incurred while waiting for your belongings.

Luggage Damaged

If your bag is damaged, you are entitled to a refund for the repairs or to a compensation for the depreciated value.

Lost Luggage

If your bag is damaged, you are entitled to compensation for the depreciated value of your lost belongings and / or the reasonable expenses incurred.

*This is an international reserve asset created by the International Monetary Fund in 1969. More details here.

Mind the deadlines.

Act immediately: Before leaving the baggage reclaim hall, go to the airline desk and report the problem straight away and make sure you are provided with a Property Irregularity Report (PIR). You don't legally have to do this, but if you do airlines are more likely to accept responsibility.

Write to the airline, enclosing a copy of the PIR, within the below-mentioned deadline.

Between 7 to 21 days to send a written claim

Luggage Delayed

21 days

A claim for a delayed luggage must be sent to the airline’s within 21 days after receiving a bag that has been delayed.

Damaged luggage

7 days

A claim for a damaged luggage must be sent to the airline's within 7 days after receiving your luggage.

Lost luggage

21 days

A claim for a lost luggage must be sent to the airline’s within 21 days after the luggage has officially been reported lost.

Mind the Statute of limitation.

If you've made a written claim to the carrier and have been refused compensation under the Montreal Convention by the carrier, you will have two years from the date of arrival of the flight (or the date it ought to have arrived) to take the claim before the competent Court. Learn more here.

2 years

Determine which airline will pay.

If the air carrier actually performing the flight is not the same as the contracting air carrier, you have the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

If you had connecting flights with different airlines or if you bought the ticket from a different airline than the operating carrier, you can claim compensation from each and all of them. Note that the airline can’t say it’s not their responsibility or refuse to handle your claim because other airlines were involved.

Weclaim wins in and out of court

500€Brussels Airline sanctioned in court for Montreal Convention violation

Ignace suffered a delay in his baggage delivery. Brussels Airline stubbornly refused to compensate Ignace. Weclaim secured a positive court decision in 6 months. The Tribunal of Aulnay sous bois (France, EU) ruled that "It is clear from all the material provided that Mr I. can claim damages because of the failure of Brussels Airlines".

353.54€Weclaim obtains unprecedented victory in Belgium court on compensation for moral damages

Julien D. suffered a delay in his baggage. Vueling agreed to partially compensate him for his loss by only reimbursing a portion of the purchases made. Weclaim fought in court to obtain a full refund of the purchases made and compensation for the moral damage suffered. 12 months later, Vueling was ordered to pay. The judge ruled that : "The deprivation of all his luggage for 7 days necessarily caused Mr D. moral damage which the court is able to assess at the sum of 100€".

Why it works?

World-Class Travel legal Experts

Trust us, companies will use any and every argument possible in order to avoid having to reimburse you. Our team of experts is extremely well-versed in the Travellers protection Regulation and will fight tooth and nail to have your rights enforced.

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Sent in 72h. Paid in 67 days.*

You claim will sent within 72h. Guaranteed.

On average, you will receive your compensation within 67 days in case of a settlement. Track your claim progress through your dashboard and get notified along the way.

* Based on real data.

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