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Hospitality Highs and Lows

Quick: What's the top-rated hotel in the city, as determined by the millions who post reviews on TripAdvisor? No, it's not the Plaza, the Four Seasons or even the Mandarin Oriental. It's the Hotel Casablanca. You know, the Hotel Casablanca in Times Square? The one with the free breakfast buffet (Rice Krispies! Hard-boiled eggs!) and the Early Moroccan Dentist Office décor? OK, I'd never heard of it either. Nevertheless, it's a perennial favorite on the Web's biggest travel-ratings site, with more than 1,500 guests granting it five stars. The ultra-luxury Setai Fifth Avenue is a distant runner-up.