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Terms & Conditions


    1. The website is owned by FelicityandLee (Pty) Limited, Registration No. 2012/089403/07, a private company duly incorporated in the Republic of South Africa.
    2. Contact information of this company can be found on the "get in touch" section of this website or email us at hello@felicityandlee.com or call us on 0861 7777 59.
      1. "the company" means FelicityandLee (Pty) Limited;
      2. "we", "us", "our" refers to the company and its employees, agents and independent contractors;
      3. "user", "visitor", "anyone" means any person who accesses the website (as defined below) for any purpose whatsoever;
      4. "customer" means any person who transacts business on the website;
      5. "you", "your" and any variation thereof means and refers to users, visitors and/or customers;
      6. "products" mean all of the products which are offered for sale on the website;
      7. "custom products" means products which are produced as and when ordered, and in some instances, in accordance with specifications required by the customer;
      9. "website" means the website owned by the company which can be accessed at www.felicityandlee.com;
      10. "website content" means page headers, images, graphics, illustrations, audio and video clips, text and any other material appearing on the website.
    3. "Personal information", for the purpose of this clause, means the information as detailed in the Promotion of Access to Information Act, 2000 which may be downloaded from www.polity.org.za.
    1. The company sells home décor products online by means of the website. The company may, in its sole discretion, extend the range of products beyond home décor products, and these terms and conditions apply to whatever products the company may decide to offer for sale.
    2. The website and website content are the property of the company and no portion thereof may be copied, reproduced, republished, uploaded, posted, transmitted or distributed. In particular, "deep-linking", "embedding" or using analogist technology in respect of the website is strictly prohibited.
    1. Comments regarding the website are welcomed. If you submit any comment, feedback, note, message, idea, suggestion or any other communication whatsoever (hereinafter collectively referred to as "comments") such comments will, on submission, become and remain the exclusive property of the company.
    1. Information relating to products is supplied to allow you to make an informed purchase decision. Care instructions and measurements are included but the company accepts no responsibility for any errors or omissions in such instructions.
    2. You hereby indemnify the company if goods arrive and do not meet your needs, and the company is not obliged to accept returns on such goods.
    3. Handmade products may vary in colour, shape, size and material and no two handmade products will be exactly alike, and the purchase of any such products is specifically subject to this reservation.
    4. The company has taken reasonable steps to ensure that colours displayed are as accurate as possible in relation to the colours of the products shown on the website. This notwithstanding, the colours you see will depend on your monitor and the company does not guarantee that the colour display you see on your monitor will necessarily be an accurate match to that of the product which it relates.
    1. The lead time for the production of custom made orders will be confirmed, and will be reckoned from the date of receipt of the signed order or the deposit received, whichever is the later.
    2. A deposit of 50% of the price is required for all custom orders, with the balance of the purchase price being payable on completion, and delivery being effected as soon as is practically possible am after receipt of the full purchase price.
  14. PRICES
    1. Prices displayed on the website are in ZAR (South African Rand), US Dollars and Euros. For legal purposes, however, all processing of prices by means of the Pay U (a ZAR payment gate) will be done in ZAR.
    2. The company is not a VAT registered entity and accordingly, all prices quoted exclude VAT. The prices quoted are valid for 7 days after quotation.
    4. Prices quoted on this website are valid for 7 days only, and serve only as a guideline, being subject to change if any of the variable costs relating to the goods and/or the delivery thereof change before shipment. In particular, should the chargeable weight/mass or volumetric weight/mass of the goods differ from that used when calculating the initial quoted price, the quoted price will be adjusted accordingly.
    5. Prices quoted exclude custom charges, insurance costs, taxes, duties, quarantine charges, storage charges, dangerous goods surcharges and any unforeseen expenses or imposts imposed by customs, shipping and handling agents or any other parties or lawful authorities.
    6. Costs incurred as a result of delays resulting from incomplete or incorrect documentation, or the absence of necessary documents required for a specific country are for your account and the company accepts no liability in this respect.
    7. Prices and other amounts quoted are subject to change as a result of currency fluctuations, fuel charges and other like factors, without prior notice.
    8. If transit times and/or shipment dates are provided, these serve as a guideline only and do not constitute a contractual term. They serve as best estimates, and are always subject to, inter alia, customs release delays, the availability of space, and any other unforeseen factors playing a role in the shipment of the goods.
    1. The company accepts Visa and Master cards. Credit card transactions are processed by Pay U (Pty) Limited, the approved payment gateway for Standard Bank of South Africa Limited. Pay U uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. You are advised to go to www.payu.co.za to view the security certificate and security policy.
    4. Your personal information is stored separately by the company from the credit card details which are entered by you on the Pay U secure site.
    1. Courier companies of the company's choice are used to deliver products in South Africa, as well as internationally. The couriers we nominate at both local and international level have the facility for tracking parcels to ensure that your parcel arrives safely at the delivery address and the parcel can be tracked at all times.
    2. On dispatch you will be provided with a tracking number together with the necessary details to enable you to track the parcel.
    3. You must specify the place of delivery and the contact number(s) to be used in relation to the delivery for each order, when you place such order. We accept no responsibility whatsoever for incorrect delivery and/or contact details.
    4. The products will be delivered to the delivery address specified by you during the order process and should no-one be at the address when delivery is made, our courier will contact the mobile number you have provided in the relevant order, alternatively a notice of attempted delivery will be left at the delivery address. The courier will attempt to redelivery one more time thereafter, but if it is again successful, it is your responsibility to contact the courier company to either arrange to collect the parcel from the nearest courier depot or to agree on a new delivery date with the courier.
    5. If you fail to contact the courier within a reasonable time the package may be returned to the company which will contact you only once by email to arrange a possible re-delivery, but this time at your expense. If this contact is unsuccessful the company will refund your money, after having deducted the shipping costs incurred as a result of the unsuccessful delivery, less a handling fee of 15% of the entire value of the order, provided that the product is in a new condition, capable of resale, when returned to the company.
    6. Notwithstanding that the company nominates the couriers, the courier is for all purposes deemed to be your agent and each delivery is deemed to have been made as between the company and you once the product has been handed over to the courier.
    7. Where you have directed a product to be sent to a third party you must ensure that the third party recipient checks the package on arrival and that any reservations and/or claims which may be justified, are made within 7 days of such delivery. Such reservations and/or claims must be submitted to the courier by e-mail or registered post, both with acknowledgement of receipt and a copy must simultaneously be sent to the company.
    8. If neither the courier depot nor its tracking system can track a package which you have not received, you must inform the company and if the package is found it will be sent to the specified delivery address, following the normal delivery procedure. Failing its being found, the package will be declared lost, and we will notify you and refund you for the purchase price of the goods dispatched, as well as shipment charges, provided that you establish that such loss was not due any act or omission on your part.
    9. While the company makes every effort to process and ship orders within 7 working days, this is subject to stock availability and receipt of payment from you. Should the delivery address given be situated in a remote or relatively inaccessible area, resulting in delays, the company will get in touch with you to arrange an alternative delivery address.
    10. The company reserves the right to cancel an order for which payment has already been received, in which event you will be refunded in full for the payment you have made. This may occur due to insufficient stock or the quality of goods ordered and received by the company not being in accordance with the company's standards.
    11. Should you cancel an order for which payment has already been made, the purchase price, less a handling/administration charge of 15% will be refunded to you.
    12. Where the delivery address is situated outside the Republic of South Africa, additional shipping and other charges may apply and it is your responsibility to clarify the full cost of shipment before the order is finalised and dispatched.
    13. The company accepts no responsibility for the loss of packages due to an inexact or inaccurate address having been supplied.
    14. It is your responsibility to ascertain what import, value added tax, sales tax or any similar or like charges might be imposed by the country in which the delivery address is situated, and the company is not responsible for payment of any such charges.
    2. Notwithstanding anything to the contrary contained in the Rules of the Arbitration Foundation of South Africa, the appointed arbitrator must be a practising attorney or advocate of not less than 15 years standing and the arbitration must be held in Durban, and in accordance with the principles of South African law.
      2. Electronic Communications and Transactions Act, 2002

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