About Conciliation

Conciliation is an alternative out-of-court dispute resolution instrument. Conciliation is an alternative out-of-court dispute resolution instrument. As a non binding procedure, Conciliation operates through an impartial third party, known as the conciliator, who assists the parties to a dispute in reaching a mutually agreed settlement of the dispute. Three major advantages of conciliation process are speedy settlement, economic viability and amicable resolution.

Conciliation is considered to be the better alternative even for parties who have not entered into a formal agreement regarding the mode of dispute resolution.The evidence led and the proposal made in conciliation proceedings cannot be disclosed in any other proceedings which exposes the parties to minimum risk.

Parties who do not wish to have a binding result from the dispute resolution method, can opt for conciliation. The Conciliator here just helps in arriving at a mutual settlement and does not dictate the terms and conditions. This settlement becomes binding only at the instance of both parties.

How it Works?

Conciliation is an informal, flexible approach to resolving complaints matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference.


