Nancy Ferrell explains how she coaches both sides to explain their issues in a way they are heard and understood.
Nancy Ferrell explain why it is so important that each side sees the legitimacy, at least, of the others' interests.
Nancy Ferrell explains how she persuaded a business community to address a racial problem with Iranian students by convincing the white leaders that the conflict might impact their financial interests.
Civil rights mediator Stephen Thom explains how he helps each side understand the others' perspectives.