Product FAQs

Heating & Performance

How do I know which temperature setting to select?

For first use, we recommend you turn the control to a high setting for 20 minutes and then gradually adjust the setting down to reach your personal preference. Heat control will cycle on and off based on temperature selection to create the desired level of warmth.

How hot will my Warming Product get?

Your Sunbeam® Warming Product is designed to provide the appropriate level heat to help maintain body's own warmth and to keep you comfortable. It does not operate like a heating pad or older electric blankets you may have used prior. When you touch the warming product, it may not feel hot to the touch.

What if my warming product is not heating at all?

You may need to reset your warming product. The following steps are recommended if your product does not seem to be heating properly: First, unplug the power cord from the wall outlet. Then check that the controller is tightly connected to the module in the blanket. Re-plug the power cord into the wall outlet. On a digital controller, you should see flashing symbols and the display on your control will clear. Your blanket is now reset. If resetting doesn't work, your warming product needs to be repaired or replaced. Remember: Sunbeam® Warming Products will not feel hot to the touch when laid out flat in a normal manner.


If this occurs, follow these steps: First, plug the warming product directly into a wall outlet. Do not use an extension cord or other power adapter. Turn the controller to the highest setting for 20 minutes and gradually adjust for personal comfort. If you have 2 controllers, the controller with the label on the bottom operates the side of the product containing the label. If you have completed these steps and the warming product does not perform properly, stop using immediately and contact Sunbeam® Customer Service.