If you start to see some unexpected behaviour in Flexitive, be it a page not loading or something not working as expected in the editor, there are a few troubleshooting steps that you should take. These steps should be followed in order, proceeding to the next one if the current one fails to resolve the unexpected behaviour:

  1. Log out and log back in again then try to edit your design.

  2. Close all windows, then open an Incognito window, open Flexitive and log in. Try to edit your design.

  3. If Flexitive gives you any error, take a screenshot and send that to us.

  4. Send us the console logs and network HAR file. Please see Generating a HAR file for troubleshooting for more information.

If the steps 1 and 2 did not resolve the issue, please send us the information detailed in steps 3 and 4 through the support button in Flexitive. Our support staff will get back to you with a solution.