Frequently Asked Questions

Select a category below for more information

So how does the application process work?



Who can apply?

You must be:

  • An Australian resident
  • Over 18
  • Employed

What do you need from me to apply?
  • Bank details so we can deposit your loan
  • A mobile phone number and valid email address


Why didn’t I receive an immediate decision?



Will you be contacting my work?

No, we will not contact your employer to assess your application.



Who is eligible for a MoneyMe loan?



How much will you lend me?



Do you conduct credit history checks?




How fast can I get my loan?






T: 1300 669 059

How soon after my last loan can I get another loan?






Why was my application declined?




Why do you ask for my bank statements?


At MoneyMe, we obtain a copy of your most recent bank statements to make a credit assessment. We may subsequently obtain bank statements on an ongoing basis for the purposes of ongoing account management, including if you are in default.

We look at your recent bank statements through our trusted partner, - the same technology used by a number of big banks and online companies. This means you can avoid all the messy and time-consuming admin of getting your bank statements and pay slips to us.


Why do you ask for my online banking details?



Who sees my online banking login details?



Your bank details are encrypted in transit and stored securely by illion Open Data Solutions. We do not have the ability to change any of your banking details or access any of your personal information.

Complete illion Open Data Solutions terms and conditions are available here.

What costs are involved?


Apply now to find out your MoneyMe loan rating.

What is a MoneyMe loan rating?



How can I find out my MoneyMe loan rating?






What other fees may be charged?


  • If you don't let us know and your payment dishonours, we charge you a $15 dishonour fee.

  • If your account is not up to date by the last day of the month, there is a $15 overdue account fee.


How do I make my repayments?



Speak to us!

We can’t be of assistance if we don’t know what’s happening.

What happens if I can’t honour my direct debit?

If your bank declines your direct debit payment, you’ll be charged a $15 dishonour fee (your bank may also charge you a dishonour fee).

This fee is charged each time a direct debit is dishonoured or your commitment to make a loan repayment is not met. It’s important you call us beforehand if you know there are insufficient funds in your account to make the scheduled payment so we can discuss an alternative payment arrangement.

What happens if I have overdue payments?

If your account is not up to date by the last day of the month, we’ll charge you an overdue account fee of $15. Your total repayments may be higher as the interest will be calculated on your daily outstanding balance.


What happens if I have seriously overdue payments?

You need to speak to us to make arrangements.


How can I get independent assistance?


What if I am facing hardship?



What is Comprehensive Credit Reporting (CCR)?

Comprehensive Credit Reporting (CCR) is the latest change to the way credit information is reported, meaning more information, both positive and negative, is now recorded and available on your credit file. This gives you more control over your credit health and for lenders to have a more comprehensive view of your credit information, including your repayment history.

What does it mean for me?

As more information is being reported on your credit file than what was previously available, you’re able to positively influence your credit score simply by displaying good credit behavior such as making your repayments on time.

What new information is on my credit report, and what information can providers now see?

Prior to this change, mainly negative information was available on your credit file (e.g. credit enquiries and default listings). Comprehensive credit reporting now means other, more positive information is available – including:

  • Account open and close dates
  • Account limits
  • Credit types
  • Repayment History Information (RHI) for the last 24 month period

What is Repayment History Information (RHI)? Your repayment history is recorded as an RHI status. This status is displayed as a number, indicating how many days in arrears your account was in a specific month. This information is reported on an ongoing basis for your active account until it is repaid.

What happens if I miss a payment, or change my repayment schedule?

If you miss a payment and it is not caught up within the 14 day grace period, it will be reported on your credit file as overdue.

If you request to change a payment prior to the scheduled date and it fits within acceptable criteria, the change won’t affect your credit report.

How does this affect my credit score?

It can impact it both positively and negatively, depending on your situation and actions. The key thing to know is that good repayment history and behaviour is now reflected on your profile which means you have the opportunity each month to improve your credit score.

If you’re worried about missing one payment or making it after the 14 day grace period, don’t stress too much. The great thing about Comprehensive Credit Reporting is it shows your last 24 month repayment history, which gives lenders a better understanding of your overall repayments – not just your most recent.

Where can I find out more information about this?

To find out more, check out the CreditSmart website.

CreditSmart is an information website developed by credit experts to help consumers understand how credit reporting operates in Australia. It aims to help you understand how recent credit reporting reforms affect you, by providing information about the system that is unbiased and fair.

When will MoneyMe contact me by telephone?



Can I come into a branch?



T: 1300 669 059

How do I make a complaint?


See our complaints page for further information.

Where can I find your policies?

At MoneyMe, we’re huge on transparency and honesty.

Check out the links below to our key policies:

What online security measures do you employ?



Security Policy

How is my information stored and protected?


How do I change my password?


How do I change my email address?


How often can I make withdrawals?

You can withdraw from your line of credit as often as you like up to your available limit, as long as your account is up to date.

How do I make a withdrawal?

You can make withdrawals through the Members Area by clicking the ‘Withdraw cash’ button in your Account Overview, or from the menu by clicking ‘Manage my loan’ and then ‘Withdraw cash’.

To make a withdrawal now, log in to the Members Area here.

How does my line of credit work?

When you apply you’ll be approved for a global line of credit, which is your highest approved credit amount. You’ll be able to withdraw (minimum $100) as many times as you like up to this determined limit.

As you repay the principal on your withdrawn credit, this amount will become accessible to withdraw again – given your account is in good standing.

For your account to be in good standing you must meet your minimum set repayments. Failure to do so will result in restrictions placed on your line of credit.

What are my payment options?

We set your minimum payments over a fixed term, however you’re able to make extra payments or repay in full at no extra cost.

If you wish to reschedule your payments, you can up to 7 days from the scheduled date for free.

To make a payment now, log in to the Members Area here.

What is the minimum repayment?

The minimum repayment is set each time you withdraw cash and is the amount you need to pay in order for your account to remain in good standing.

How do I make repayments?

Your payments are set up as direct debits and are aligned to your pay cycle. You can view your schedule in the Members Area.

If you wish to make additional payments you can through the Members Area by clicking the ‘Make a payment’ button in your Account Overview, or from the menu by clicking ‘Manage my loan’ and then ‘Make a payment’.


How do I know if I’m eligible?

To be eligible you must be over 18, an Australian resident and employed.

Please note that all applications are subject to assessment and suitability based on a range of factors such as your income, expenses, bank transaction history and your credit report.

What happens if I don’t use it for a while?

Your line of credit will remain active and available until you request to close your account.

How can I increase or decrease my line of credit?

To increase or decrease your line of credit go to your Members Area, click on ‘Account details’ and go to the ‘My line of credit’ section. There you’ll find an increase/decrease button.

What if I want to pay off my balance early?

That’s absolutely fine, and we don’t charge any early exit fees either. Simply visit the Members Area and click ‘Make a payment’ and select ‘Pay outstanding balance’.


Can I extend my repayment term?

Your minimum repayments are set and cannot be reduced or extended. If you are facing financial difficulty or hardship we encourage you to reach out to us. We’re fair and understanding, and will work together with you to find a solution that works for both of us.

How do I obtain statements?

Each month you’ll receive an email with a link to your Statement of Account.

You can also access it by going to your Members Area, clicking your Account details where you’ll find a link under ‘My line of credit’.

Do I get a card attached to it?

Currently you do not receive a card attached to your line of credit.

Ready to get started?