Insulation - I want insulation

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Based on our experience to date, there are many companies offering different types of insulation, as well as grants and deals that you may be eligible for. Your best bet is to shop around and obtain a few quotes before you sign a contract.

You could also enquire into having new insulation as part of the Green Deal Loan. This way this plan differs from other loans, in theory, is that it is paid back through your energy bills, where the ‘Golden Rule’ is that you should not be 'paying out' for the cost of the improvements as the energy savings from the improvements should pay for them.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with the company, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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