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Apple agrees to revise iPhone sales terms in S. Korea in favor of customers


15:35, September 15, 2011

SEOUL, Sept. 14 (Xinhua) -- Apple agreed to revise its iPhone sales terms in South Korea in favor of customers, the nation's antitrust watchdog said Wednesday.

The California-based iPhone maker will replace defective iPhones with new products instead of refurbished phones if any problems are detected within 30 days of purchases, the Fair Trade Commission (FTC) said in a statement.

Complaints from iPhone users have been increasingly filed against Apple as the iPhone maker replaced damaged phones with refurbished products, which were manufactured by assembling parts from returned phones.

According to the Korea Consumer Agency, more than half of smartphone-related complaints filed with the agency for the first eleven months of last year came from Apple's iPhone.

Under the previous sales terms, Apple had an authority to pick the kind of after-sales service among a full refund, a replacement with new phones, a replacement with refurbished products and a free repair service. The iPhone maker caused customer dissatisfaction in the country as the company mainly picked the service of the replacement with refurbished phones.

Under the new terms, Apple will allow customers to pick the kind of after-sales services, which made South Korean customers more favored than even Chinese customers that can call for replacement with new products when damages are detected within 15 days of purchases, the watchdog said.


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