RingCentral Office

Answering Rules

Get advanced call routing capabilities and a wide range of options for your company number, extensions, and departments.

RingCentral Answering Rules

Benefits of Answering Rules

Custom call routing and answering rules

  • Create and manage answering rules any time from any web-enabled computer or device.
  • Use custom answering rules to have family members or important clients forwarded directly to a personal cell phone; direct all other calls to office phones or voicemail.
  • Have calls automatically forwarded to any phone in the world.

Powerful scheduling options

  • Customize days and hours of operation with specific routing rules and greetings.

Route calls based on the number dialed

  • Apply different rules to different numbers if your company has more than one RingCentral number.
  • Useful for maintaining multiple company names, or to track individual marketing campaigns.

Answering Rules - FAQs

Can I have different greetings play at different times of the day?

  • Yes. You can record multiple greetings and have the system play your greetings on a day and time schedule.

Can I have my RingCentral number forwarded to a different phone during off-hours?

  • Yes. You can change your forwarding options according to the day of the week and time of the day.

Can I let only certain people reach me during off-hours?

  • Yes. You can allow certain contacts to get through to your RingCentral number during vacations, off-hours, or any time of day or night. Another rule can be configured to simultaneously send all other callers to voicemail or to another phone number, such as a business partner’s number.