Troubleshoot phone location for Android


1. Turn off Airplane mode

Airplane mode can help save battery charge since it disables Wi-Fi, cellular and Bluetooth, but you may have forgotten to turn it off. Make sure the airplane icon is dimmed and crossed out.

Control airplane mode on Android >

2. Turn on Wi-Fi

This is one of the most important settings because it can affect Home/Away Assist accuracy so much. Make sure the Wi-Fi icon is highlighted in Control Center.


3. Turn on Location services and set to High accuracy

Go to Settings and select Location. Make sure that the switch is green to show that it’s set to on. Next, check that the Mode is set to High accuracy.

4. Set Location Scanning

This is one of the most important settings because it can affect Home/Away Assist accuracy so much. In Location, tap the menu icon in the top right corner and tap Scanning.



5. Turn on cellular data

Go to Settings and select Data usage. Make sure the Cellular data switch is green to show that it’s set to on. This will help ensure your home switches as quickly as possible when you leave or come back.


6. Set Nest app settings


In addition to general Android OS settings, each app you have installed has individual settings that you may also need to change. In Settings, select Apps and scroll down until you see the Nest app. Tap it and check the following settings in steps 7 and 8:

7. Don’t restrict background data

Tap on Data usage and make sure that the Restrict app background data is off.

This is an essential setting to make sure the Nest app can help control your home even when the Nest app isn’t running.

8. Enable Location permissions

Go back to the App info screen and tap Permissions. Make sure that Location is on. This will let the Nest app get data from Android’s location services.


9. Restart the Nest app



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