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Important notice
Terms and conditions
Prices in Euro are for orientational purposes only. They are calculated according to Croatian Nacional Bank currency exchange rate. All payments will be effected in Croatian currency (KN). When charging your credit card, the same amount is converted into your local currency according to the exchange rate of your credit card associations. As a result of this conversion there is a possibility of a slight difference from the original EUR price stated in our web site.
  • All the prices are stated in Croatia kunas, VAT included. In the case of export, VAT is deducted from the price according to the Croatian Tax Law.
  • Your order can be cancelled or modified unless we have started the process of making.
  • Your card will be charged for the amount stated in your order, in the moment of shipping. If you are paying by bank draft, we shall start the making process immediately after we receive your payment.
  • It takes 14 days to produce the item you have ordered. Delivery takes 2 day in Croatia, 7 days for EU member states, and up to 14 days for non- EU countries.
  • In the case we have exceeded the delivery deadline due to period of item production, you shall get a notification in due time and decide whether to cancel your order.
  • Delivery is subject to the General Terms of Business as stated in UPS (more
  • Please, pay attention: package can be received only by the designated recipient, legal representative or authorized person. We do not ship at PO Box or poste restante address. If the shipment is returned due to incorrect address or if you do not take shipment in hand, we shall not be able to refund your money.
  • After receiving shipment you should immediately, in the presence of a postal officer, open and check if any damage occurred in transport. Damage should be immediately reported to the courier service and directly to BeCraft. If damage was caused by transport we shall produce and ship a new item, free of charge, or else return your money. A delayed report of damage shall not be taken into consideration.
  • In the case of obvious differences in regard to your order, we shall follow the same procedure. If the actual difference regards colour (nuance) of material in relation to the photographs on our website or, else, an aberration in size that is reasonable taking into account the hand made production, we shall not take the complaint into consideration.