Terms & Conditions

Organic Foods and Café Terms and Conditions


Welcome to Organic Foods and Café. These are the terms and conditions governing your access to and use of the website www.organicfoodsandcafe.com. By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Al Accad Department Stores (trading as Organic Foods and Café) (“we”, “us” or “Organic Foods and Café”) in relation to your use of the Site (the “User Agreement”). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Organic Foods and Café’s Privacy Policy (the “Privacy Policy”). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Organic Foods and Café. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.


About Us:

Organic Foods and Café is a family run organic supermarket and café that sells fresh organic and biodynamic food, supplements, skincare, cosmetics, baby items and household cleaning products. We opened our first store in Satwa, Dubai in 2004. Organic Foods and Cafe currently supplies over 10,000 hormone and chemical free products direct from family run farms throughout the world.

We do not buy from the open market, nor from traders. We have a selection of handpicked farmers whom we have personally visited (and regularly pay a visit to) and who have the same values we do.

Trading license:

Trading License: Al Accad Department Stores is a sole proprietorship, and is a fully licensed company trading as Organic Foods and Café, a locally registered company governed by the laws of the UAE. All receipts, invoices and payment details will be made through Al Accad Department Stores.

Contact details:

Organic Foods and Café – Sheikh Zayed Road, near Oasis Center. PO Box 49337, Dubai, UAE. Tel: 04 338 2822. Email: info@organicfoodsandcafe.com

Online shopping:

Become a member on the site? In order for us to deliver to you, you will need to become a member of the Organic Foods and Cafe website. All your details will be treated with the utmost privacy and security. Security is very important to us. We will require your delivery address, your contact and payment details. We will then give you an account number and ask you to set a password for your account. Please make sure your details are kept somewhere you can remember as this will help us to locate your account if you call or email us. Once your account has been set up, you’ll be able to view your order summary again in your ‘shopping cart’ page.

Online orders:




DUBAI: Delivery is free for orders above Dhs250. For orders below Dhs250 we charge a Dhs50 delivery fee. We deliver to specific areas on pre-defined days. Your order must be placed before 5pm two days before the delivery day in order for us to be able to deliver. ABU DHABI: at the moment we can only offer delivery for orders above AED1,000. We have two collection points in Abu Dhabi or behind the Etisalat building. We now also offer a pickup point behind Mushrif Mall. AL AIN: we currently only have a pick-up point in Al Ain, by Jimi Mall on Sundays. OMAN: we offer a delivery service twice a month to Oman through a local partner. Dates are confirmed on the website. There is a collection point as well as limited home delivery where a fee may apply.

Delivery areas and pick-up points in Dubai:

We currently deliver to the following areas but are always looking to expand: DUBAI : Al Barsha, Araabian Ranches, Al Safa, Al Wasl, Burj Khalifa, Business Bay, Desert Palm, Downtown Dubai, Dubai Marina, Emirates Hills, Internet City, JBR, JLT, Jumeirah 1,2,3, Jumeirah Islands, Jumeirah Village Circle, Jumeirah Village Triangle, Knowledge Village, Media City, Old Town, Palm Jumeirah, Tecom, The Gardens, The Greens, The Lakes, The Meadows, The Springs, The Views, The Villa, Umm Suqeim 1,2,3, Victory Heights STORE PICK UP POINTS: Sheikh Zayed Road, The Greens, Village Mall

Payments and refunds

We offer two methods of payment:

Online payment through our secure payment gateway (Mashreq bank) You are now able to pay online for your purchases: we accept Visa and Mastercard. When you opt to make an online payment for your purchases, you will only be charged for the items which will be delivered. Upon confirmation of your order, you will receive a confirmation email with the items purchased. We will contact you to confirm a delivery time and date, as well as your final order (should there be any missing items). A final confirmation email will be sent to you with the final amount and confirmed items to be delivered. This is the amount that will be charged to your credit card. Any cancellations of orders paid for online need to be made in writing within 24 hours. Your card will then not be debited and the cancellation of the purchase will appear in your next bank statement. Terms and conditions will vary according to YOUR payment card. There are no charges from OFC. Payment by cash or credit card on delivery (the customer needs to be present to sign the receipt). If you are not at home, payment must be left in a secure place for the driver to collect, or with a designated person. Payment will still be requested if you are not available to collect your order.



Refunds, returns and stock availability:

Non-perishable items can be returned in an Organic Foods and Café shop within one week (with receipt).We cannot offer refunds for fresh produce. No baby food or perishables can be returned. At Organic Foods and Café we will work hard to only deliver the freshest and best products, and to keep the items on the website up to date. Due to the nature of Organic foods, and the fact that we work with small family suppliers, some items may no longer be available between the time of order and the time of delivery. Should a product no longer be available between the time of placing your order and the time of delivery, we will contact you by email to offer alternatives. Should you not wish to receive an alternative we will amend the order, and your receipt, prior to delivery.

Privacy policy and Website Content

Privacy and Security Policy:

Organic Foods and Cafe is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Organic Foods and Cafe does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Organic Foods and Cafe. Organic Foods and Cafe does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law. The security and privacy of your personal information is very important to us at Organic Foods and Cafe. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.

Customer Information:




Website content:

Organic Foods and Café LLC will use all reasonable endeavours to verify the accuracy of any information we place on the website but make no warranties, whether express or implied, in relation to its accuracy. The Organic Foods and Café website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to Organic Foods and Café on the website or any transaction that may be conducted on or through the Organic Foods and Café website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade. We make no warranty that the Organic Foods and Café website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Organic Foods and Café website. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Organic Foods and Café website and any information provided to or taken from the Organic Foods and Café website by you.

Other conditions:
