Terms & Conditions

These terms and conditions (“T&Cs”) apply to all customers purchasing products (“Products”) as a consumer from The Eyelash Design Company (“Company/we/our/us”) from our website (“Website”) (each such purchase shall constitute an “Order”).

Please read these T&Cs carefully before placing an Order. You should understand that by placing an Order, you agree to be bound by these T&Cs. Before you can purchase any of our Products by placing an Order on the Website you will need to agree to these T&Cs by clicking on the button marked “I Accept" where appropriate. We process information about you in accordance with our Privacy Policy. By using the Website and/or placing an Order, you consent to such processing of information and you warrant that all data provided by you is accurate.

If you are unclear about any aspect of these T&Cs, please contact us before placing an Order with us.


1.1 The Company operates the Website.

1.2 The Company sells the Products.

1.3 The Company is registered in England and Wales under company number 05908064, with its registered office at Cedar House, 56-58 Peregrine Road, Hainault, Essex, IG6 3SZ. The Company's VAT number is 893551980.

1.4 You can contact our team on +4420 8500 9028 or info@edc-lt.uk. If we have to contact you we will do so by using the contact information you have supplied as part of the order process.


The Website is only intended for use by people resident in the United Kingdom.  We do not accept orders from individuals not resident in the UK. If you are unable to purchase Products from our Website please contact us directly on +44 20 8500 9028 or at info@edc-ltd.uk.


By placing an order for Products, you warrant that:

1.1 You are legally capable of entering into binding contracts and are at least 18 years old; and

1.2 You are resident in the United Kingdom.


1.1 By placing an Order with us you are agreeing to these T&Cs.

1.2 For each Order you will receive an email from us acknowledging that we have received your Order. Your Order constitutes an offer to us to buy Products and our email acknowledgment does not mean that your Order has been accepted.

1.3 All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Order has been dispatched (“Dispatch Confirmation”). The contract, governed by these T&Cs, will only be formed when we send you the Dispatch Confirmation and when we have received payment in cleared funds.

1.4 If we are unable to accept your Order for any reason we will inform you of this as soon as possible and will not charge you for the Products.


1.1 If any of the Products purchased from the Website are faulty or misdescribed you have the right to return any such Products to us.

1.2 If you are exercising your right as a consumer to change your mind after purchasing Products from the Website you may cancel any Order placed at any time within 14 working days beginning on the day after you received the Products (“Cooling Off Period”). In this case, you will receive a full refund of the price paid for the Products in accordance with term 9 below.

1.3 To cancel an Order because you have changed your mind, you must inform us of your wish to cancel your order in writing within the Cooling Off Period. You must return the relevant Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. We may reduce any refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in an inappropriate way. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

1.4 We are under a legal duty to supply products that are in conformity with this contract. Under the Consumer Rights Act 2015, if the Product(s) are faulty you will be entitled to an immediate refund up to 30 days after receipt.

1.5 This term 5 does not affect your statutory rights.

For detailed information of your rights as a consumer please visit the Citizens Advice website www.adviceauide.org.uk or call 03454 04 05 06.


1.1 Each Order shall be subject to acceptance by us and availability of Products.


1.3 All dates quoted for delivery for each Order are estimated delivery dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

1.4 If we have your email address on file you will receive an email from our courier company with delivery information.


1.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display colour accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products and/or packaging. The colour of your Products and/or their packaging may vary slightly from those images.

1.2 The Products will be at your risk from the time of delivery.

1.3 Ownership of the Products will only pass to you when we have received full payment of all sums due in respect of the Products, including delivery charges and any applicable taxes.


1.1 The price of any Products will be as quoted on the Website and/or price list from time to time, except in cases of obvious error.

1.2 The prices as quoted on the Website will show the pricing including and excluding VAT. Delivery costs are additional and will be as listed on the Website.


1.4 It is possible that, despite our best efforts, some of the Products listed on the Website and/or price list may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on the Website and/or price list, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.


1.6 Payment for all Orders must be by made prior to dispatch by one of the accepted payment cards or via a PayPal account.


1.1 If you are returning Products to us for any reason after any such Products have been dispatched to you or you have received them, you must return them to us at the Company’s registered office address. Please call customer services on 02085009028 or email us at info@edc-ltd.uk for a returns code. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to return them Product(s).

1.2 We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances (including where you are exercising your right to change your mind)] you must pay the costs of return.


1.4 If you are exercising your right to change your mind:





1.1 We warrant to you that any Product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the same kind are commonly supplied.

1.2 We will not be liable for breach of the warranty at term 10.1 if you continue using the Products or it arises as a result of fair wear and tear, wilful damage, negligence, abnormal storage or working conditions or is a result of changes made to ensure the Products comply with applicable statutory or regulatory requirements.


1.1 Our liability for losses you suffer as a result of us being in breach of our obligations under these T&Cs is strictly limited to the purchase price of the Product you purchased.

1.2 Nothing in these T&Cs shall limit or exclude our liability:

1.2.1 For death or personal injury caused by our negligence;

1.2.2 Under section 2(3) of the Consumer Protection Act 1987;

1.2.3 For fraud or fraudulent misrepresentation; or


1.3 Except as expressly stated in these T&Cs, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these T&Cs by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

1.4 We are not responsible for any indirect or consequential loss or damage which you may suffer arising under or connection with these T&Cs.


1.1 For the purposes of this term 12, any reference to the Website shall include all the Company’s social media platforms.



1.4 We are the owner of all intellectual property rights in the Website, including all our social media platforms, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.




1.4.4 You must not use any part of the content on the Website or the Company’s social media platforms for commercial purposes, other than for the proper promotion of the Brands that you have purchase from the Company to your customer, without obtaining a licence or the necessary authority to do so from us.




1.8 We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to our site or do anything that may be a criminal offence under the Computer Misuse Act 1990.

1.9 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw the permission to any such link.




1.1 All notices given by you to us must be given to us at info@edc-ltd.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in condition 16 above.




1.1 The rights or obligations formed under these T&Cs are binding on you and us and on our respective successors and assigns.

1.2 You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these T&Cs without our prior written consent.

1.3 We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these T&Cs at any time.


1.1 Our obligations under these T&Cs shall be suspended for any period during which we reasonably believe we are prevented or hindered from complying with our obligations by any cause beyond our reasonable control including, but not restricted to, strikes, war, civil disorder and natural disasters, default of suppliers or sub-contractors.

1.2 If such period of suspension exceeds 60 days then either party may, upon giving written notice to the other, require that the obligations formed under these T&Cs be terminated immediately and all money due to us at the date of termination must be paid immediately.


1.1 If we fail, at any time under these T&Cs, to insist upon strict performance of any of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled under these T&Cs, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.







1.1 We have the right to revise and amend these T&Cs from time to time.

1.2 You will be subject to the policies and T&Cs in force at the time that you order products from us, unless any change to those policies or these T&Cs is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these T&Cs before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the T&Cs, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Any dispute or claim arising out of or in connection with these T&Cs (including non-contractual disputes or claims) will be governed by English law and shall be subject to the exclusive jurisdiction of the courts of England.