Last updated on November 20, 2019

Tech Sales Co. [Division of 537397 ONTARIO INC.] (together with its affiliates and subsidiaries, “we”, “us”, “our,” .the Company. and terms of similar meaning) provides this website (this site and any software provided by us for use with the site, the “Site”) to you subject to these terms of use (these “Terms”).




At present we do not charge any fees or other charges for the use of the Site. In these Terms the content on the Site, including all information, data, logos, marks, designs, graphics, pictures, sound files, other files, and their selection and arrangement, is called “Content”. All Content and all software available on the Site or used to create and operate the Site is the property of the Company or its licensors, and is protected by United States and international copyright laws, and all rights to the Site, such Content and such software are expressly reserved.



Shipping Policy

Tech Sales Co. [Division of 537397 ONTARIO INC.] (“we” and “us”) is the operator of (

1. General

2. Shipping Costs

3. Returns
3.1 Return Due To Change Of Mind
Tech Sales Co. [Division of 537397 ONTARIO INC.] will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unopened and unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Tech Sales Co. [Division of 537397 ONTARIO INC.]) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns
Tech Sales Co. [Division of 537397 ONTARIO INC.] will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items.
Upon return receipt of items for warranty claim, you can expect Tech Sales Co. [Division of 537397 ONTARIO INC.] to process your warranty claim within 7 days.
(a) refund to your payment method
(b) a refund in store credit

4. Delivery Terms
4.1 Transit Time Domestically

4.2 Transit time Internationally

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order

4.4 Change Of Delivery Address

4.5 P.O. Box Shipping
Tech Sales Co. [Division of 537397 ONTARIO INC.] will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.

4.6 Military Address Shipping

4.7 Items Out Of Stock

4.8 Delivery Time Exceeded

5. Tracking Notifications

6. Parcels Damaged In Transit

7. Duties & Taxes
7.1 Sales Tax

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Tech Sales Co. [Division of 537397 ONTARIO INC.] encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tech Sales Co. [Division of 537397 ONTARIO INC.] at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

9. Insurance

9.1 Process for parcel damaged in-transit

9.2 Process for parcel lost in-transit

10. Customer service
For all customer service enquiries, please email us at

Return & Refund Policy

Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.


Shipping costs are nonrefundable.

Contact Us

Tech Sales Co.
Division of 537397 ONTARIO INC.
10520 Yonge Street, Unit 35B
Richmond Hill ON., L4C 3C7, Canada
+1 416 410 1313 (International)
+1 877 797 2777 (US-Canada)

Security Capabilities & Policy for Transmission of Payment

What Information Do We Collect And How Do We Use It?

How Do We Protect Customer Information?

Credit Card Details
All credit card payments are processed securely through TD Bank Canada. Tech Sales Co. [Division of 537397 ONTARIO INC.] does not store any credit card information on our servers.

What About Cookies?

Your Consent
By using our website, you consent to the collection and use of this information by Tech Sales Co. [Division of 537397 ONTARIO INC.] If we decide to change our Security Capabilities & Policy for Transmission of Payment Policy, we will post those changes here so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info

Business complaint management process

The compliment and complaint management process can be simplified into five steps:
1. Receive
2. Record
3. Acknowledge
4. Resolve
5. Communicate resolution.

1. Receive
• Listen – openly to the concerns being raised by the complainant.
• Ask – the complainant what outcome they are seeking.
• Accountable – be empathic towards the affected person and action all commitments made.
• Assess – create a prioritisation framework to identify situations which pose an immediate threat or danger, or require a specialised response.

2. Record
• Record – all information that is relevant to the compliment or complaint, in its original and simplest form.
• Store – in a compliment or complaint management system that also allows for data analysis.
• Protect – use a system that restricts access to clients who are involved in managing the compliment or complaint.

3. Acknowledge
• Acknowledge – receipt of the complaint early to build a relationship of trust and confidence with the person who raised the complaint.
• Conflict of interest – avoid this by appointing a person unrelated to the matter as an investigator.
• Timeframes and expectations – provide these to the complainant where possible.

4. Resolve
• Additional information – request when required but apply a timeframe that limits when it is to be provided.
• Extensions in time – consider only where necessary and always communicate any additional time requirements to the complainant with an explanation of the need.
• Record – continue to record all decisions or actions of the complaint investigation.
• Focus – when investigating, focus on the identified complaint matters only. A complaint is not an opportunity to review the whole case.

5. Communicate resolution
• Outcome – Where possible, discuss the outcome verbally with the complainant before providing written advice and allow them the opportunity to make further contact following receipt of the written advice.
• Recourse – include what further action may be available to the complainant at the conclusion of the complaint investigation. An action of recourse may be to escalate the matter further with an external agency or for a further review within the organisation.
• Further reviews – providing a minimum of one further review will enable the first investigation to be reviewed for soundness and allow additional information not available in the first complaint to be included.
• Opportunities – develop a mechanism or process by which complaint outcomes can be relayed to the appropriate area within the organisation for action to improve service delivery.
• Feedback – develop a process that allows for a review of the complainant’s experience of the complaints process by encouraging and enabling feedback on how the process by which their complaint was dealt with.
• Support – is available from the top management as require.

Tech Sales Co.
Division of 537397 ONTARIO INC.
10520 Yonge Street, Unit 35B
Richmond Hill ON., L4C 3C7, Canada
+1 416 410 1313 (International)
+1 877 797 2777 (US-Canada)