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Complaints Procedure

Complaints Procedure (Brief version)

If someone is unhappy with something that happens on a training event, in the first instance they would be asked to complain to the trainer/facilitator concerned and see if they can address their concerns immediately.

If this is not possible, the complainant should write to the Director of Pink Therapy who undertakes to respond in writing within ten days after consulting with the trainer concerned.

If the complainant is still unhappy, they could appeal to Pink Therapy’s External Moderator who is currently Ms Carmen Ablack for an independent view of the matter.

Address for Complaints:

Dominic Davies
Director - Pink Therapy
BCM 5159

Tel: 020 7434 0367


General Complaints About Service

In the first instance, any problems or concerns should be taken to the member of staff most directly concerned.  If it is not possible or appropriate to do so, the Course Supervisor or failing this, the Course Director.  If resolution cannot be reached, an approach may be made to the External Moderator.


Aim of the Policy

Pink Therapy recognises that, in our society, groups and individuals have been and continue to be discriminated against on the basis of race, class, gender, disability, religion, sexuality, age or marital status.

The aim of this policy is therefore to ensure that no members of the public, trainees or staff experience less favourable treatment on the grounds stated above.

People coming into the environment of Pink Therapy and those who are clients or therapists trained by us have a right to have their differences

welcomed, respected and understood.

Equal Opportunities and the world of psychology
We recognise particular dangers in the world of psychology that external discrimination and its effects  can be attributed wrongly to an individual’s family background or their own internal psychological mechanisms.

Direct and indirect discrimination

We need to clarify that discrimination can be both direct and indirect:

  • Direct discrimination takes place when a person is treated less favourably than others (in the same circumstances) on the grounds of race, class, gender, disability, religion, sexuality, age or marital status.
  • Indirect discrimination means applying conditions or requirements which adversely affect one group more than another.P

Pink Therapy makes a commitment to eliminate direct discrimination and to recognise and address, wherever possible, indirect discrimination.

We aim to ensure that the talents and resources of our staff are utilised to the full.

We intend that no job applicant or member of staff will receive less favourable treatment on the grounds of race, class, gender, disability, religion, sexuality, age or marital status.

We review periodically our selection criteria and employment practices to ensure that individuals are treated on the basis of merits and abilities appropriate to the job.

Trainers and teaching materials

  • We make a commitment that no individual going through our selection procedures should experience discrimination on any grounds already cited.
  • We  regularly review our application documentation and procedures to ensure that this is the case.
  • Trainees being accepted into the training will be expected to abide by Pink Therapy’s equal Opportunities Policy.
  • Where their behaviour is perceived as discriminatory or oppressive this will be challenged and need to be closely explored.
  • Given the nature of the therapeutic work, those who persist in acting and thinking oppressively are ill suited to this kind of training and may be asked to leave.

Complaints Procedure

Members of the public, trainees and members of staff may all make use of Pink Therapy’s Complaints Procedure where they feel that this policy has not been adhered to.
