Context: In 2006, Dell acknowledged that it had problems with customer service. Issues included call transfers of more than 45% of calls and long wait times. Dell's blog detailed the response: "We're spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer service to $150 million. Despite significant investment in this space, Dell continues to face public scrutiny with even the company's own website littered with complaints regarding the issue escalation process.[original research?]

Question: What percentage of Dell support calls were transferred?
Answer: 45%

Question: How much did Dell originally spend to fix their customer service?
Answer: $100 million

Question: What amount did Dell increase its customer service budget to?
Answer: $150 million

Question: What percentage of Dell support calls weren't transferred?
Answer: Unanswerable

Question: What percentage of IBM support calls were transferred?
Answer: Unanswerable

Question: How much did Dell originally spend to end their customer service?
Answer: Unanswerable

Question: How much did IBM originally spend to fix their customer service?
Answer: Unanswerable

Question: What amount did Dell decrease its customer service budget to?
Answer: Unanswerable