Energy  giant Npower faces a multi-million-pound fine and a ban on telesales activity over a bills shambles that has hit 280,000 customers. Industry regulator Ofgem has given it an ultimatum to improve customer service and deliver accurate bills by August or face a fine that could top £10million. The ruling is a victory for the Daily Mail’s MoneyMail section, which triggered the investigation last year by submitting a dossier highlighting the shambles to the watchdog. Energy Secretary Ed Davey said it was 'unacceptable that so many Npower customers have not received the customer service they deserve' It contained dozens of letters and emails from people who suffered poor service, wildly inaccurate bills and frustrating delays in getting refunds.
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Npower has run up huge backlog of bills that have not been processed
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Customers could be forced to find hundreds of pounds out of the blue
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Ofgem  opens probe into Npower’s 'prolonged customer service failings'
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Regulator says if it doesn't clear backlog it could be hit with telesales ban
After MoneyMail intervened @placeholder sorted out the issue and paid £400 in compensation.