(CNN) -- Samsung tablets have edged out iPads for the first time in JD Power's biannual customer-satisfaction survey, although some observers say the results don't quite add up. Samsung topped JD Power's rankings with a score of 835 out of 1,000, narrowly beating out Apple's 833. Amazon was third in customer satisfaction at 826, followed by Asus and Acer. The rankings are based on the experiences of 3,375 tablet owners who responded between March and August of this year, and don't include the new iPad Air and iPad Mini, which went on sale Friday. But some tech pundits questioned the market-research company's scoring system.
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Samsung tablets edged out iPads in JD Power's new customer-satisfaction survey
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Samsung topped the rankings with a score of 835, narrowly beating out Apple's 833
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Some tech pundits questioned the market-research company's scoring system
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Users scored the iPad higher than Samsung tablets in four of five categories
"The only category that @placeholder beat Apple in was (duh) cost.