They splashed out on stunning  bouquets to make their loved ones smile on Valentine's Day. But for some customers, their 1-800-Flowers deliveries did not quite meet their expectations. Instead, their partners, relatives and friends were sent wilted, crushed and sparse arrangements. Some even received the wrong bouquets - while others were apparently not sent flowers at all. Scroll down for video 'You had one job': For some customers, their 1-800-Flowers deliveries did not quite meet their expectations on Valentine's Day. Above, Megan Hess tweeted these photos of her order (left) and what she received (right) Disappointed: Twitter user Jeremey Rodriguez posted a photo of a beautiful arrangement of red roses that he ordered from 1-800-Flowers  (left), alongside an image of what actually arrived at his wife's workplace (right)
@highlight
Customers have accused 1-800-Flowers of 'ruining' their Valentine's Day
@highlight
Splashed out on spectacular bouquets starting at $39.99 for loved ones
@highlight
But deliveries did not quite meet expectations - and some failed to arrive
@highlight
Many flowers appeared wilted and sparse, while others were wrong type
@highlight
'Thankfully my gf has sense of humor or I'd be single,' one man tweeted
@highlight
Retailer is replying to customers individually via Twitter and Facebook
In a @placeholder post at the time, representatives wrote: 'Our customer service center is open 24x7 and our caring team is working hard to resolve every concern, and won't stop until we do.