Shoppers who have bought presents through the Marks & Spencer website face an anxious wait for their Christmas orders due to problems plaguing the firm’s delivery service. The retailer warned customers that deliveries could take up to two weeks. The brand has also been forced to suspend its next-day-delivery service. The delays, caused by a backlog of orders following Black Friday last week, have hit the retailer today - ‘Manic Monday’ - which marks one of the busiest shopping day of the year. Customers have been told deliveries from Marks and Spencer may take weeks following a surge of orders on Black Friday
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Retailer warned deliveries could take weeks after surge in online sales
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Distribution centre in the east Midlands unable to keep up with demand
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Delays fall on Manic Monday, one of the busiest shopping days of year
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Experts estimate around £750million will be spent online today
‘However, retailers need to be careful not to create a consumer that is only willing to buy heavily discounted items, especially as a lot of the products reduced on @placeholder were ‘bought for sale’.’
Historically, Manic Monday has been busier for web stores than @placeholder, however that seems unlikely this year.