Ryanair is going to great lengths to improve its image and win over customers, but it has topped a list of the ten least client-friendly airlines, according to a new consumer survey. The list, which places British Airways joint sixth with four other major international carriers, is based on how passengers are treated when making complaints. Raclamador.es, a Spanish consumer organisation which conducted the survey, claims Ryanair 'does not accept to resolve complaints amicably. Ryanair has topped a Spanish consumer organisation's list of the top ten 'least client-friendly' airlines Ticket surcharges and a lack of assistance during delays are common complaints about Ryanair
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Consumer organisation Raclamador.es gave Ryanair poor marks
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Airline 'does not accept to resolve complaints amicably,' says website
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British Airways and Iberia also included in worst ten list
@placeholder also claims that, in the vast majority of cases, the airline denies clients the right to meals and refreshments in case of delays exceeding two hours.
@placeholder accused Iberia of setting a benchmark 'to hinder the claims process with unnecessary bureaucracy.'