(CNN) -- Millions of BlackBerry users in Europe, the Middle East and Africa were reportedly without Web and texting service Monday because of an outage that BlackBerry maker Research in Motion said it was investigating. "We apologize to any of our customers in Europe, Middle East & Africa still experiencing issues. We'll bring you an update as soon as we can," read the message from @blackberryhelp on Twitter. A statement provided by Research in Motion basically said the same thing. The company did not respond to CNN's questions about the cause of the outage, the number of users affected or an estimate of when service would be restored.
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BlackBerry customers in Europe, Africa, Middle East without service
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Outage affected Web and BlackBerry Messenger services
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Maker Research In Motion did not give details on what's behind outage
Other carriers were telling customers much the same, saying the problem is on @placeholder's end.