By Vanessa Allen PUBLISHED: 17:28 EST, 25 June 2012 | UPDATED: 07:29 EST, 26 June 2012 The flawed computer programme that led to a week of chaos for millions of RBS customers was being supervised by an IT support team in India, it was revealed last night. Last February, RBS advertised for a series of key jobs, paying between £9,000 and £11,000 a year, in the Indian city of Hyderabad. That is way below what an equivalent worker would be paid in Britain. The banking giant was urgently seeking computer graduates with several years' experience of using CA-7, the programme which the bank uses to run its vast network of transactions and accounts.
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Natwest has shed 30,000 jobs since taxpayer rescue in 2007, including 20,000 UK positions, and has outsourced work overseas
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Insiders say many of the bank's support teams are now based in India, where they earn between £9,000 and £11,000 a year
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Bank staff union Unite questions whether 'off-shoring' job cuts have left Natwest unable to cope with the current crisis
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RBS denies that the outsourcing of staff has had an impact on its ability to cope with the unfolding transaction processing crisis
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