The independent NHS ombudsman is accused of failing countless families who have complained, such as the parents of Sam Morrish, three, who died due to multiple health service failings Patients who complain to the NHS watchdog in charge of care are wasting their time, a charity warned today. The Patients Association, a lobby group that aims to improve patients' experience of health care, has declared it has 'no confidence' in the independent NHS ombudsman. Its role is to investigate complaints over unfair treatment and  poor service that individuals have received from the NHS in England. Today, the Patients Association released a report into what it claims were failures by the Parliamentary Health Service Ombudsman (PHSO).
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Patients Association has condemned the independent NHS ombudsman
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Has accused it of failing to handle complaints and 'letting down' families
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Charity says it will no longer refer people in need to the ombudsman
A senior executive within the PHSO told Mr @placeholder and I the methodology used in their investigation into our complaints was not fit for purpose.