By Joshua Gardner and James Nye A leaked memo reveals that high-ranking executives at Comcast admit the excruciating customer service call that recently went viral was mostly their fault. Taking the blame: An internal memo from Comcast COO Dave Watson blames the company for training customer service reps in potentially annoying tactics The company's chief operating officer Dave Watson says in his memo that the nagging, begging and condescending endured for 18 minutes by Ryan Block was part of what Comcast paid and trained the employee to do. 'It was painful to listen to this call, and I am not surprised that we have been criticized for it,' Watson says in the document first leaked to Consumerist.
@highlight
An internal memo from Comcast COO Dave Watson blames the company for training customer service reps in potentially annoying tactics
@highlight
'It was painful to listen to this call, and I am not surprised that we have been criticized for it,' Watson writes in the letter leaked to Consumerist
@highlight
Memo surfaced a week after call to customer Ryan Block went viral -- it has now been played some 5 million times
This 'rude, unhelpful and condescending' behavior was 'straight up belligerent' according to a stunned @placeholder.