(Tribune Media Services) -- Kristin Budden's hotel promises her a refund for her nonrefundable hotel room after a hurricane strikes. But months later, there's no sign of the money and the hotel has gone into radio silence. Should she kiss the money goodbye? A guest's hotel promised her a refund, but she hasn't received anything. Q: I think that you may be my only hope! My father and I were supposed to meet in San Antonio before a conference. Lucky for us, the weekend that we were to be in San Antonio was the same weekend Hurricane Ike plowed through Texas. After experiencing Gustav just two weeks prior in Baton Rouge, I was not very keen on going for round two. My flight was canceled, anyway.
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A Holiday Inn agreed to give a guest a refund due to an approaching hurricane
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The hotel said via email it would make an exception to its nonrefundable rate
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The guest tried for months to get her money back
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The Troubleshooter contacted the hotel and it promised to deliver the refund
@placeholder wasn't one of those hotels as far as I can tell, but the commonly accepted practice in the travel industry is to not hold a customer accountable for a trip that can't be taken because of circumstances beyond his or her control.