Ambulance authorities have been ordered to review their response times after it took more than 23 minutes for paramedics to arrive at the home of a three-year-old found underwater in a bath. Parents of Emmerson Boyle, also known as Emmy, have claimed the delayed response by paramedics prevented their daughter's from surviving when she was found in a bathtub last month at her home in Gowanbrae, in north-west of Melbourne. Paramedics arrived at the scene more than 23 minutes after the first 000 call. Victorian ambulance target response time is 15 minutes. A spokeswoman for the Emergency Services Telecommunications Authority attributed the length of time taken to respond to the emergency call to an error in the priority coding by the triple zero operator.
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Emerson Boyle, also known as Emmy, was found underwater in a bathtub at her family home
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The initial 000 call was made from in Gowanbrae - northwest of Melbourne at 4.39pm on September 2
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But the call disconnected and a second call was made a two minutes later
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Paramedics arrived more than 23 minutes after the first 000 call and 21 minutes after the second call
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It has been confirmed that an error in priority coding of the incident caused the delay
On Tuesday, September 2, an @placeholder ambulance call-taker received a call from a landline phone in Gowanbrae.