By Alex Ballard Energy firm Npower has been accused of issuing demands to customers through an invented firm of debt collectors. The German-owned company, which has seen complaints against it double from December 2013 to March 2014, has reportedly sent customers in arrears threatening letters from a debt-collection agency called Collections Direct. The letters which have the name Collections Direct at the top, threaten recipients with court action and bailiffs. But at the bottom of the letter it states that Collections Direct is a trading name of npower. Bottom of the league: Npower has suffered the double whammy of falling to the bottom of a customer complaints league while also being accused of sending out letters from a made-up debt collection agency
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Energy firm accused of following in footsteps of Wonga and the Student Loans Company
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Alleged that npower set up Collections Direct and led customers to believe it was an independent debt collection agency
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Scandal comes as npower slip to bottom of complaints league table
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All suppliers urged by Citizens Advice to act in order to regain public trust
Notorious payday lender @placeholder was ordered to pay £2.6million in