creds.setPass(m_configDao.getPassword());
try {
ticketWithArticles = port.getByNumber(otrsTicketNumber, creds);
} catch (RemoteException e) {
log().error("Failed to retrieve OTRS ticket" + e);
<BUG>m_eventIpcManager.sendNow(createEvent("Failed to retrieve OTRS ticket"));
}</BUG>
}
if (ticketWithArticles != null) {
log().debug(

creds.setPass(m_configDao.getPassword());
try {
ticketWithArticles = port.getByNumber(otrsTicketNumber, creds);
} catch (RemoteException e) {
log().error("Failed to retrieve OTRS ticket" + e);
m_eventIpcManager.sendNow(createEvent("Failed to retrieve OTRS ticket"));
}
}
}
if (ticketWithArticles != null) {
log().debug(
