Implicaciones al Sistema de Gestión de Calidad por la rotación de personal en las PYME
The staff turnover is described as dropping out of workers from an organization that is caused by different causes and decisions taken either by employees or by the employer, in this article using as a methodology the analysis of different bibliographic sources associated with this topic and arguing a direct relationship between people, skills and the outcome of the processes resulted in the qualification of the negative impact and the consequences that the continuous staff turnover brings to organizations based on an approach to the quality management system, compliance with the requirements established in the ISO 9001 version 2015 and the hidden costs that this entails, through this it was possible to determine the scope, the consequences and the implications that this problem brings that in most cases affects to a greater extent or proportion to small and medium enterprises taking into account that it is considered a low perception of this risk given that their preparation, planning and amortization in terms of financial, process and personal resources for this control of these types of scourges associated with human resources is
not very robust.