Service Process Model to Support Mass Personalized Requirement
Traditional service process model is constructed for a single customer's personalized requirement.The service model can well satisfy the customer's requirement,however,when it comes to mass personalized requirements,the traditional way has to construct service models for each of the requirements.It not only leads to a sharp decrease in efficiency of the model construction,but also causes a great increase of the cost.For these reasons,the paper has proposed a Mass Personalized Service Process Model(MPSPM).The MPSPM first classifies personalized requirements by function,performance and value.And then on this basis,it makes a rule of the model based on the variable points so that minimum process models will be used to satisfy customers' personalized requirements in the service process.At last,the paper gives an example of the tourism service process model.Also,the paper develops a graphical modeling tool to test and verify the model.