Improving the processes of management and organizational innovations in Borola Ltd.
Our overall concept is related to supporting a healthy lifestyle and creating a health culture in modern people. Since our creation in 1996 we have developed our ideas, and for 20 years we managed to become the only company in Bulgaria, which besides a manufacturer of food supplements and cosmetics, has a comprehensive health program with different directions. They are all developed by our development team, but as demand has outpaced our investment opportunities, we initially had to transfer some of the stages of the technological process to external contractors. This limited our capacity, increased the cost of products and we were unable to constantly control the quality. We solved these problems by investing in new equipment through which we closed the production cycle for the majority of products by reducing the participation in the production process of external contractors. In order to be able to continue our development and improve our market position, we need to significantly increase our management capacity through the implementation of CRM and ERP systems, as well as through the introduction and certification of a quality management system, according to ISO9001. This will improve the organisation within the enterprise, plan production resources better and have the opportunity to perform performance and productivity analyses to optimise production and commercial activities. Better organisation of the workflow will also allow us to introduce the envisaged new products into regular production more quickly. The quality management standard certification, together with the planned control equipment, will allow us to further enhance the export potential, as for most of our partners the availability of a certificate is a prerequisite for working with us.