NARAYANA HRUDAYALAYA CARDIAC CARE HOSPITAL FOR THE POOR: LEADERSHIP CASE STUDY ANALYSIS AND KEY LESSONS FOR JORDAN
Narayana Hrudayalaya (NH) in Bangalore, India is one of the largest hospitals in the world. Its status as one of the largest cardiac surgery centers is becoming mythical. The rich come for better cardiac care, and the poor come for the world's merciful care. NH was founded in May 2001 and is the pet project of the famous cardiac surgeon team led by Dr. Devi Shetty under the umbrella of the Asia Heart Foundation. NH grew quickly and was soon able to receive patients from around the world. Internal and external environmental factors, including political, economic, sociocultural and technological aspects, have affected the case of NH. Several lessons can be learned from the success of Dr. Shetty’s project. Most impressively, we see how one person’s dream can change the world. We prefer to think of Dr. Shetty’s achievements as a smile that has become an attitude, not the laughter that would vanish soon afterward. One of our primary recommendations is to start an in-situ school of management to teach the scientific basis of management and leadership. The development of candid and knowledgeable leaders with clear visions and ground-level grasps of reality is critical for our rapidly evolving healthcare system and enabling resources and efforts to be directed the right way.