Plan de mejora de atención al cliente en Recaudaciones del Gobierno Autónomo Descentralizado de la Provincia de Pichincha
The collection of taxes in the public sector has always been colored by the chaos that is
almost always generated in the institutions where these collections are made, the GAD
case of the Province of Pichincha has not escaped this reality and it is in this problem,
That this investigative work is developed trying to give solution to this constant
agglomeration of people and of long rows for his attention. 
In this study a descriptive type investigation was carried out of the current situation of
the office in question, the historical - logical method was used to determine in time how
this problem has been happening and the survey was helped as the main source of
information in the search for solutions. 
From the study carried out and with the strategies of improvement raised a considerable
reduction in the times of collections towards the users of this dependence. 
Keywords: improvement, collection, taxes, customer service.