In-Room Dining Practices in Hotels: an Analysis of Literature Review
This paper focuses on the analysis of review from the past several studies in the context of room service, its practices and allied to aware about the need of such type of research in the Indian Hospitality Industry. Hotel may also be called as home multiplied by commercial activities (Bhatnagar, 2006). The growth in the Indian tourism industry has fuelled the growth of Indian hotel industry. The direct contribution of Travel & Tourism to GDP in 2011 was INR 1,689.8bn (1.9% of GDP). The hotels provide a number of services to the visitors. In-room dining plays the pivotal role in the hotel especially in the food and beverage service department. The review of literature also reveals that a number of studies have been carried out in context to the In-Room Dining (IRD) practices in general, but less work has been carried forward in regard to the hospitality industry in general and in specific to Indian context. Moreover, Indian hospitality management literature revealed that there is a dire need to add exploratory data in the less researched area i.e. In Room dining. In-Room Dining Practices in Hotels: an Analysis of Literature Review