Diseño de un plan estratégico y de operaciones para reducir los tiempos extensos y los altos costos en el transporte para el personal de la empresa General Motors – Ómnibus BB del Ecuador, ubicada en la ciudad de Quito
Nowadays, vehicles industries face a big challenge, more taxes, restrictions on vehicles and CKD import quotas, a Free Trade Agreement with European Union, etc., requires that local industry become more competitive. In this regard, General Motors - Omnibus BB of Ecuador, encourages its employees to find improvements in their processes, costs reductions, higher quality products and a better service to both internal and external customer.
To be aligned with this vision, this project is focusing at one of the many processes that the company has; in this case, the transportation service that the company provides to its employees, to and from their homes.
It will analyze the current status of this service, from the most general to the most specific aspects. First, analyzing some factors of the environment such as: Demographic, economic, socio-cultural and technological. And then it will be analyzed internal factors such as: The department that manages the service, the current state of the service and the employees that use the transportation.
After understanding the current status of the service, and identified opportunities for improvement, it will be proposed some strategies that allow reaching the objectives, such as costs reduction and a better service to the internal customer.