Development of the management capacity of WITMAND EOOD by introducing a system for planning and management of resources/ERP system/and implementation and certification of quality management systems
WITMAND Ltd. with activity 62.01 “Computer Programming” specialises in providing IT solutions and services in the field of computer programming, including software development, networks and cloud technologies. With this project proposal WITMAND EOOD plans to implement and install a resource planning and management system (ERP system), which will cover all business processes in the company. The company also plans to implement quality management systems BDS EN ISO 9001, BDS ISO/IEC 27001 and BDS ISO/IEC 20000-1. Currently, the capacity to provide IT services is 100 % charged and there are a number of inefficiencies in the operational activity that prevent the company from improving its competitiveness. This requires the management of the company to find a solution so as to satisfy the ever-increasing demand for WITMAND’s services. After an analysis and assessment of the company’s needs, the implementation of ERP system and Quality Management Systems will optimise the processes and provide the necessary technical, operational and administrative capacity through the improvement of processes, organisation and documentation. The project will lead to: Modification of the average generated export revenue from the project investment by no less than 20 %. Increase of net sales revenue/Total value of the project by not less than 30 %. An increase in the productivity of the enterprise resulting from the implementation of the project by not less than 12 %.Expected results from the implementation of the project: Developed MANUAL CAPACITY AND EVALUTION OF SMEs at WITMAIND EOOD, through the introduction of ERP system and quality management systems. The following processes will be improved: planning and decision-making process, process of organisation of resources, process of organisation of the service delivery process, process of implementation of services and process of internationalisation of services.