Progressing Service Performance and Export Results of Advanced Manufacturers Networks
To strengthen advanced manufacturers is a key pillar of many RIS3-strategies in CE. In a globalised world espec. SMEs are facing competitive pressure and adding industrial services is a key factor for corporate value and global competitiveness. The path for manufacturers offering additional services (e.g. maintenance) is called servitization and requires big changes within enterprises – espec. if exporting the services. Difficulties occure because cultural, infrastructural and local service knowledge of target markets is crucial for success. Because of missing resources to get needed know-how, many SMEs have not yet reached levels of sufficiency within this development. By building a transnational network and using a bottom-up approach to collect experience from local level wide-ranging knowledge of exporting industrial services will be established in CE, where manufacturing is one of the most important industries. The project jointly develops innovative tools and approaches for supporting advanced manufacturers. Those tools help to identify internal leverages for improving the sale of industrial services and recognizing which service can be exported successfully. By providing advice and showing internationally operating good practice SMEs in a networking tableau advanced manufacturers will be supported. Business support organizations are trained to generate expert hubs for improving advanced manufacturers’ service export performance. Policy makers receive strategic action plans and recommendations for future opportunities i.e. what measures to set to change the decisive leverages locally. By using artificial intelligence to feed the developed tools, innovative technologies are used and a sustainable currency of provided information is guaranteed. PROSPER aims at a triple helix approach by linking various stakeholders. This contributes to innovative and efficient solutions for regional needs according RIS3 for all target groups in the field of industrial services.