Relación entre el clima organizacional y la satisfacción del cliente en una empresa de servicios telefónicos
The purpose of this study was to determine the relationship grade between the organizational climate and the client's satisfaction. With this end you applies a scale of Organizational Climate to a group of 200 employees of the company Telefonica of the Peru and a Questionnaire of Satisfaction to their respective clients. The Main Hypothesis pointed out that relationship existed between the Organizational Climate and the Client's Satisfaction in the sense that is increased when improving the Organizational Climate the Client's Satisfaction. The main conclusion checked that there is relationship among the two variables, that is to say, the organizational climate is related with the client's satisfaction. At level of the specific hypotheses he/she was proven that the Interpersonal Relationships, the Style of Address, the Sense of Ownership, the Retribution, the Stability, the Clarity and Coherence of the Address and the Collective Values were related significantly with the client's satisfaction in the company Telefonica of the Peru. He/she was not relationship between the Distribution of Recur-sos and the client's satisfaction in the company Telefonica of the Peru.
Key Words: Organizational climate; Satisfaction of the Client; Attention to the Client; Quality of the Service.