{"content":[{"text":"5","bbox":{"left":0.147098,"top":0.139352,"width":0.010345999999999994,"height":0.015283999999999992}},{"text":"Once you have exhausted their complaints procedure with the company, if \n you are still not happy with the result and feel that you have good reason to \n take the matter further, you may ask us to deal with the complaint.","bbox":{"left":0.205915,"top":0.139352,"width":0.6296020000000001,"height":0.045889999999999986}},{"text":"6","bbox":{"left":0.147098,"top":0.200715,"width":0.010345999999999994,"height":0.015283999999999992}},{"text":"Your complaint must be made either within 12 months from the date of the \n act or omission complained of or within 3 months of the internal process \n being exhausted, whichever is the later date. If it exceeds this time limit, it \n will be rejected by the Complaints Officer.","bbox":{"left":0.205915,"top":0.200715,"width":0.6470610000000001,"height":0.06134500000000001}},{"text":"7","bbox":{"left":0.147098,"top":0.277382,"width":0.010345999999999994,"height":0.01528400000000002}},{"text":"You must make any complaints to us in writing, \n Complaints Officer/Secretary at the address below.","bbox":{"left":0.205915,"top":0.277382,"width":0.4359520000000001,"height":0.030737999999999988}},{"text":"and","bbox":{"left":0.652778,"top":0.277382,"width":0.030310999999999977,"height":0.01528400000000002}},{"text":"send","bbox":{"left":0.6941,"top":0.277382,"width":0.03872600000000004,"height":0.01528400000000002}},{"text":"them","bbox":{"left":0.743836,"top":0.277382,"width":0.04246300000000003,"height":0.01528400000000002}},{"text":"to","bbox":{"left":0.79749,"top":0.277382,"width":0.01634000000000002,"height":0.01528400000000002}},{"text":"our","bbox":{"left":0.824907,"top":0.277382,"width":0.02712199999999998,"height":0.01528400000000002}},{"text":"8","bbox":{"left":0.147098,"top":0.32348,"width":0.010345999999999994,"height":0.01528400000000002}},{"text":"You can contact our Complaints Officer/Secretary by writing to:","bbox":{"left":0.205915,"top":0.32348,"width":0.524376,"height":0.01528400000000002}},{"text":"The Complaints Officer/Secretary \n High Court Enforcement Officers Association \n Suite S31, Northwich Business Centre, Meadow Street, Northwich, Cheshire, \n CW9 5BF","bbox":{"left":0.147098,"top":0.369541,"width":0.698439,"height":0.06134500000000004}},{"text":"Email: complaints@hceoa.org.uk","bbox":{"left":0.147098,"top":0.446208,"width":0.27474499999999996,"height":0.01528400000000002}},{"text":"If you are not able to make a written complaint to our Complaints Officer/Secretary \n (for example, if you have a disability), you may phone our Complaints \n Officer/Secretary on 0844 824 4575 and they will make a written record of your \n complaint.","bbox":{"left":0.147098,"top":0.476965,"width":0.706194,"height":0.061370000000000036}},{"text":"9","bbox":{"left":0.147098,"top":0.553657,"width":0.010345999999999994,"height":0.015283999999999964}},{"text":"Any complaints you make to us must: \n  say what type of complaint you are making; and \n  include a copy of the HCEO's written response to your complaint (if this \n applies).","bbox":{"left":0.205915,"top":0.553657,"width":0.647396,"height":0.063921}},{"text":"10","bbox":{"left":0.147098,"top":0.6329,"width":0.020738000000000006,"height":0.015283999999999964}},{"text":"You should also mention in the complaint \n responsibilities, rules or codes of conduct which \n broken.","bbox":{"left":0.205915,"top":0.6329,"width":0.4219520000000001,"height":0.046041}},{"text":"any laws, common-law \n you think the HCEO has","bbox":{"left":0.638583,"top":0.6329,"width":0.21501800000000004,"height":0.030661999999999967}},{"text":"11","bbox":{"left":0.147098,"top":0.694415,"width":0.020738000000000006,"height":0.015283999999999964}},{"text":"Our Complaints Officer/Secretary will acknowledge that they have received \n your written complaint within seven working days, and pass it to our \n Complaints Officer to deal with. Our Complaints Officer is Martin Leyshon.","bbox":{"left":0.205915,"top":0.694415,"width":0.6473450000000001,"height":0.04592799999999997}},{"text":"If you are making a complaint about our Complaints Officer or a member of \n his trading organisation, we will choose a qualified and independent deputy \n from the Association Board to handle the complaint.","bbox":{"left":0.205915,"top":0.755816,"width":0.647571,"height":0.045889999999999875}},{"text":"Assessing your complaint","bbox":{"left":0.147098,"top":0.81718,"width":0.23416499999999996,"height":0.015283999999999964}},{"text":"12","bbox":{"left":0.147098,"top":0.847786,"width":0.020738000000000006,"height":0.015283999999999964}},{"text":"The Complaints Officer will, within 28 days of receiving your complaint, assess \n whether we are able to deal with the complaint and tell you whether or \n not we will investigate it further. If we are not able to deal with your \n complaint, the Complaints Officer will inform you in writing, telling you why. \n 2","bbox":{"left":0.205915,"top":0.847786,"width":0.64719,"height":0.09007799999999999}}],"images_bbox":[{"left":0.729248,"top":0.045454,"width":0.123693,"height":0.093813}],"images_bbox_not_text_overlap":[{"left":0.729248,"top":0.045454,"width":0.123693,"height":0.093813}]}