{"content":[{"text":"The Age of Customers \n 10 Key Trends for Customer \n Experience Professional in \n 2015","bbox":{"left":0.08,"top":0.275795,"width":0.70276,"height":0.20823000000000003}},{"text":"By Jerome Joseph, CSP","bbox":{"left":0.08,"top":0.539628,"width":0.41685500000000003,"height":0.030769000000000046}}],"images_bbox":[{"left":0.077778,"top":0.056462,"width":0.397556,"height":0.181538}],"images_bbox_not_text_overlap":[{"left":0.077778,"top":0.056462,"width":0.397556,"height":0.181538}]}