{"content":[{"text":"Help with your NHS Complaint – Sheet 1","bbox":{"left":0.120984,"top":0.055461,"width":0.5007680000000001,"height":0.022010999999999996}},{"text":"So what can you do if you’re unhappy, but don’t want to make a complaint?","bbox":{"left":0.120984,"top":0.095796,"width":0.7177979999999999,"height":0.016549999999999995}},{"text":"Issues \n I have a problem that needs sorting \n right now","bbox":{"left":0.130054,"top":0.123328,"width":0.32487299999999997,"height":0.04961700000000002}},{"text":"Options \n If possible, speak to the people giving \n you your care. They may be able to \n resolve it quickly and without fuss. \n If you can’t get an easy resolution that \n way, try PALS","bbox":{"left":0.508651,"top":0.123328,"width":0.356654,"height":0.099361}},{"text":"I want a copy of my medical records","bbox":{"left":0.130054,"top":0.233647,"width":0.329124,"height":0.01655000000000001}},{"text":"You have a right to this under the Data \n Protection Act. You should make a \n ‘data subject access request’ to the \n head office of the organisation(s) \n giving you your care","bbox":{"left":0.508651,"top":0.233647,"width":0.35804,"height":0.08282700000000004}},{"text":"I don’t want this to happen to anyone \n else","bbox":{"left":0.130054,"top":0.327469,"width":0.344974,"height":0.033082999999999974}},{"text":"Making a complaint is a way to make \n sure your experience comes to the \n attention of people who have the \n power to make changes","bbox":{"left":0.508651,"top":0.327469,"width":0.33535099999999995,"height":0.06629299999999999}},{"text":"Or","bbox":{"left":0.130054,"top":0.377212,"width":0.021901000000000004,"height":0.01655000000000001}},{"text":"I want systems in the hospital (or \n other NHS service provider) to change","bbox":{"left":0.130054,"top":0.410279,"width":0.346287,"height":0.033084}},{"text":"Alternatively you can contact \n Healthwatch and fill in one of our ‘Tell \n Your Story’ forms. These help us to \n raise concerns about serious problems \n and to spot patterns (e.g. if the same \n thing goes wrong for lots of patients)","bbox":{"left":0.508651,"top":0.404721,"width":0.35975200000000007,"height":0.09936}},{"text":"I need an appointment rearranging","bbox":{"left":0.130054,"top":0.51504,"width":0.317577,"height":0.016549999999999954}},{"text":"Speak to PALS – they may be able to \n rearrange it for you or they may be \n able to give you the direct contact \n details of the relevant person","bbox":{"left":0.508651,"top":0.51504,"width":0.32899100000000003,"height":0.06631699999999985}},{"text":"I want to know some more general \n information about my diagnosis","bbox":{"left":0.130054,"top":0.608849,"width":0.315098,"height":0.033084}},{"text":"The Health Information Centre based \n in Hartshead South building at \n Tameside Hospital has a range of \n information selected by local health \n professionals. This service can also be \n accessed through any Tameside library","bbox":{"left":0.508651,"top":0.608849,"width":0.352936,"height":0.09936100000000003}},{"text":"The problem can’t be resolved by PALS","bbox":{"left":0.130054,"top":0.724727,"width":0.355553,"height":0.016549999999999954}},{"text":"Make an official complaint if you still \n want the issue to be resolved","bbox":{"left":0.508651,"top":0.724727,"width":0.34377100000000005,"height":0.03308399999999989}},{"text":"This sheet last updated: 09/04/2014","bbox":{"left":0.120984,"top":0.867152,"width":0.332464,"height":0.016549999999999954}},{"text":"Tel: 0161 667 2526 \n e-mail: NHSComplaints@healthwatchtameside.co.uk \n Web: www.healthwatchtameside.co.uk/nhs-complaints","bbox":{"left":0.120984,"top":0.907626,"width":0.502961,"height":0.049759999999999915}}],"images_bbox":[{"left":0.642612,"top":0.015108,"width":0.342673,"height":0.060576}],"images_bbox_not_text_overlap":[{"left":0.642612,"top":0.015108,"width":0.342673,"height":0.060576}]}