{"content":[{"text":"In today’s fast-moving, always connected and always on society, companies are forced to \n seriously consider implementing a digital transformation strategy, if they haven’t already.","bbox":{"left":0.117647,"top":0.098619,"width":0.7034940000000001,"height":0.04132499999999999}},{"text":"Digital transformation offers organizations an opportunity to engage modern buyers, and deliver \n on their expectations of a seamless customer experience regardless of channel or place.","bbox":{"left":0.117647,"top":0.157407,"width":0.755792,"height":0.041325}},{"text":"1.) Customers Expect Immediate Response","bbox":{"left":0.117647,"top":0.209529,"width":0.357777,"height":0.01677899999999999}},{"text":"Speed matters. How fast you get your product to a customer, how quickly you can accomplish a \n service task for a client. A three day turnaround on an email, or a long list of menu options on an \n automated phone system drives customers crazy.","bbox":{"left":0.117647,"top":0.246498,"width":0.7639659999999999,"height":0.061931000000000014}},{"text":"2.) Customers Will Figure It Out – With or Without You","bbox":{"left":0.117647,"top":0.324074,"width":0.474419,"height":0.01677899999999999}},{"text":"It’s always better that they figure it out with you. !Cutting-edge!technology!devised!by!Apple!and! \n Google!has!led!consumers!to!expect!a!digital!service!experience!that!is!clean,!simple!and!user-friendly.! \n No!second!chances!to!make!a!first!impression!in!today’s!world.!!And,!if!you!want!to!know!how!to!do-it- \n yourself,!just!look!it!up!on!Youtube!and!9!times!out!of!ten,!it’s!there!with!instructions.!So!much!easier! \n than!reading!manufacturer’s!instructions.","bbox":{"left":0.117647,"top":0.361044,"width":0.7508249999999999,"height":0.10777000000000003}},{"text":"3.) Make Your Website Customer Service Friendly","bbox":{"left":0.117647,"top":0.484377,"width":0.42529599999999995,"height":0.016779000000000044}},{"text":"Whatever you think about your website: it’s one of the main channels your customers will use to \n figure out how to solve a problem they have. Do you see your website as a sales tool? Do you \n see it as an interactive version of your brand? Maybe you feel as though it’s one of those things \n that “you just have to have nowadays”. I promise you that your customers will search your site \n for information, even if it’s only to find a phone number to call you.","bbox":{"left":0.117647,"top":0.52165,"width":0.763547,"height":0.10738500000000006}},{"text":"What are you waiting for? The digital disruption has revealed fantastic opportunities for higher \n levels of customer engagement. The time is now for customer service teams to take advantage of \n this and step up to the plate.!!Think like your customer and give them what they are looking for.","bbox":{"left":0.117647,"top":0.644074,"width":0.758985,"height":0.05716399999999988}},{"text":"“Deliver first-rate digital experiences and watch your customer knock it out of the park for \n you.” John Tschohl","bbox":{"left":0.117648,"top":0.71468,"width":0.731998,"height":0.036779000000000006}},{"text":"John Tschohl is a professional speaker, trainer, and consultant. He is the \n President and founder of Service Quality Institute (the global leader in customer \n service) with operations in over 40 countries. John is a self-made millionaire \n traveling and speaking more than 50 times each year. He is considered to be one of","bbox":{"left":0.214511,"top":0.802559,"width":0.660532,"height":0.06889999999999996}}],"images_bbox":[{"left":0.113971,"top":0.795581,"width":0.085784,"height":0.066288}],"images_bbox_not_text_overlap":[{"left":0.113971,"top":0.795581,"width":0.085784,"height":0.066288}]}