{"content":[{"text":"You will receive an acknowledgement within 5 working days and a written response within 20 days. \n If this is not possible, you will be given and explanation of the reasons for the delay and a \n timescale by which you will receive a full reply. \n The Director of Innovations will co-ordinate the handling of the response in conjunction with the \n SBRI Programme Management Office with responsibility for the area to which the complaint refers. \n The process will generally include the following activities:","bbox":{"left":0.09538,"top":0.065564,"width":0.807554,"height":0.11387599999999999}},{"text":"• \n • \n •","bbox":{"left":0.125619,"top":0.190013,"width":0.008500000000000008,"height":0.052228}},{"text":"Gathering of relevant information; \n Agreeing the issues and facts with the complainant; \n Assessing the validity of the complaint in the context of stated procedures and, if \n applicable, published service standards; \n Informing the complainant of the outcome and, if appropriate, any remedial action to be \n taken.","bbox":{"left":0.155901,"top":0.189103,"width":0.710996,"height":0.10706000000000002}},{"text":"•","bbox":{"left":0.125619,"top":0.261901,"width":0.008500000000000008,"height":0.01600499999999999}},{"text":"Stage 3 \n If your complaint has gone through all our internal processes and you are still dissatisfied with the \n outcome, you have the right to refer the matter to NHS England & NHS Improvement. Further \n information on how to go about this is available from http://www.england.nhs.uk.","bbox":{"left":0.09538,"top":0.309751,"width":0.793793,"height":0.07907200000000003}},{"text":"Please note that NHS England & NHS Improvement will automatically be informed of all complaints \n received at Stage 2","bbox":{"left":0.09538,"top":0.397892,"width":0.809674,"height":0.03517100000000001}},{"text":"Data Protection and Recording of Complaints \n As a programme distributing public funds we have a duty to record and track any complaints we \n receive. This requires us to keep information concerning complaints and to evaluate our responses \n in order to improve our services. Information about complaints will be stored on our electronic data \n storage systems but access will be restricted to staff dealing with the complaint and our \n professional advisors. Personal information is stored in accordance with The Data Protection Act \n (1998).","bbox":{"left":0.09538,"top":0.468563,"width":0.8050839999999999,"height":0.13290799999999997}},{"text":"Scientific Judgments \n Competitions for SBRI Healthcare funding are regularly issued by the programme. Please note the \n following points regarding judgements made in these competitions.","bbox":{"left":0.09538,"top":0.638432,"width":0.802238,"height":0.063716}},{"text":"•","bbox":{"left":0.125619,"top":0.712721,"width":0.008500000000000008,"height":0.016005000000000047}},{"text":"SBRI Healthcare competitions are a competitive process, i.e. a competition where an \n application is judged in relation to other applications. \n The SBRI Healthcare programme employs a panel of independent assessors to review, \n assess and make recommendations as to the suitability for funding. \n The panel operates under a confidentiality agreement with the SBRI Healthcare \n programme. Please note applicants are not allowed to contact any panel member directly \n regarding funding decisions. \n The panel assesses applications using its skills and experience and is charged with \n creating a ranked ordered list which includes a recommendation, or otherwise, for funding \n which is then presented to NHS England & NHS Improvement for ratification. \n The number of funded applications is limited by the budget available for the competition. i.e. \n it may not be possible to support all potentially fundable applications.","bbox":{"left":0.155901,"top":0.711811,"width":0.747519,"height":0.21160200000000007}},{"text":"•","bbox":{"left":0.125619,"top":0.748089,"width":0.008500000000000008,"height":0.016005000000000047}},{"text":"•","bbox":{"left":0.125619,"top":0.783718,"width":0.008500000000000008,"height":0.016005000000000047}},{"text":"•","bbox":{"left":0.125619,"top":0.836272,"width":0.008500000000000008,"height":0.016005000000000047}},{"text":"•","bbox":{"left":0.125619,"top":0.889152,"width":0.008500000000000008,"height":0.016005000000000047}}],"images_bbox":[],"images_bbox_not_text_overlap":[]}