{"content":[{"text":"International Journal of Tourism and Hospitality Management","bbox":{"left":0.174661,"top":0.047789,"width":0.455023,"height":0.016016000000000002}},{"text":"Volume 4, Issue 1, June 2021","bbox":{"left":0.648068,"top":0.047789,"width":0.21361800000000009,"height":0.016016000000000002}},{"text":"great effect on the industry in general during the pandemic, moreover the \n efficiency of reducing the perceived uncertainty is a positive sign that \n means decreasing the perceived risk. The implication of this study may \n have a great influence during various situations especially in a turbulent \n environment, in other words the actions that made by the government \n would play a critical role for saving the state's economy. \n Based on relational exchange theory and resource based theory the \n proposed theoretical framework presents communication as well as \n flexibility having positive relationships with stakeholder's operational \n performance which is related negatively to environmental uncertainty.","bbox":{"left":0.174661,"top":0.08262,"width":0.704326,"height":0.20656500000000003}},{"text":"PROBLEMS AND QUESTIONS OF THE STUDY \n To cope with any crisis affected the tourism industry specially the \n stakeholders, the governmental entities could play a vital role by providing \n critical mechanisms in order to improve stakeholders performance and \n reduce the perceived environmental uncertainty; communication, \n flexibility and adaptation provided by the governmental entities have an \n impact on tourism stakeholder's performance as well as their perception of \n the environment stability. This study will highlight the degree of \n flexibility, adaptation and communication from the perspective of hotels \n and travel agencies managers. We shed the light on three important \n variables because of their critical role in b2b context during crisis and \n disasters. \n The following questions present the research problem. \n 1- What is the influence of flexibility and communication on \n stakeholders' operational performance during the pandemic of covid- \n 19? \n 2- What is the influence of flexibility and communication on \n stakeholders perceived environmental uncertainty during the \n pandemic? \n 3- Is there any influence of performance on perceived environmental \n uncertainty?","bbox":{"left":0.174661,"top":0.303565,"width":0.704861,"height":0.43612400000000007}},{"text":"THE IMPORTANCE OF THE STUDY","bbox":{"left":0.176114,"top":0.755957,"width":0.32504,"height":0.022869000000000028}},{"text":"1-","bbox":{"left":0.174661,"top":0.791909,"width":0.01943700000000001,"height":0.02202700000000002}},{"text":"Call the attention to focus on the relational factors such as flexibility, \n and communication which considered a key role in increasing \n stakeholder performance and reducing the perceived risk during \n disasters.","bbox":{"left":0.215407,"top":0.791909,"width":0.663287,"height":0.07871100000000009}},{"text":"79","bbox":{"left":0.879167,"top":0.919319,"width":0.02860600000000002,"height":0.01960200000000001}}],"images_bbox":[],"images_bbox_not_text_overlap":[]}