{"content":[{"text":"The Age of Customer","bbox":{"left":0.41787,"top":0.107795,"width":0.43993699999999997,"height":0.03584600000000002}},{"text":"2014 has proven to us all that the information \n era, with its social media and super \n connectedness is here to stay, thus paving the \n way for the age of the customer.","bbox":{"left":0.380093,"top":0.169449,"width":0.4834799999999999,"height":0.08261500000000002}},{"text":"Forrester Research define this age as “business cycle in which the most \n successful enterprises will reinvent themselves to systematically \n understand and serve increasingly powerful customers” This age is well \n on its way with power in the hands of the customer. In this dynamic age, \n customers are better informed, and privy to more choices than ever \n before. Given the status of the empowered customer, how can a \n business differentiate themselves?","bbox":{"left":0.113378,"top":0.277141,"width":0.760409,"height":0.14726899999999998}},{"text":"Consider leaders like Apple, Zappos and Amazon.com, who have \n transcended prices and features to create compelling and fulfilling \n customer experiences. These companies have rewritten the rules of \n customer relationships by leveraging every touch point and every \n interaction to create an experience. These brands have embraced the \n customer revolution and are raising customer expectations for every \n other business. But what has truly differentiated them has been the \n consistent yet unique emotive experience driven by the Brand across a \n seamless integration of touchpoints both online and offline.","bbox":{"left":0.113378,"top":0.449487,"width":0.743288,"height":0.19033300000000003}},{"text":"The good news is that in 2015, you don’t have to be a multibillion-dollar \n company with global brand recognition to deliver a standout customer \n experience. In this paper, we outline key trends for 2015 that Customer \n Experience professionals need to know to impact their planning \n strategies.","bbox":{"left":0.113378,"top":0.664897,"width":0.756723,"height":0.10419300000000009}},{"text":"The Age of Customers- © Jerome Joseph | 2","bbox":{"left":0.563019,"top":0.969477,"width":0.41157699999999997,"height":0.015384999999999982}}],"images_bbox":[{"left":0.111111,"top":0.169231,"width":0.251778,"height":0.098154},{"left":0.177778,"top":0.772,"width":0.622222,"height":0.189538}],"images_bbox_not_text_overlap":[{"left":0.111111,"top":0.169231,"width":0.251778,"height":0.098154},{"left":0.177778,"top":0.772,"width":0.622222,"height":0.189538}]}