{"content":[{"text":"LMS ASSESSMENT SERVICES PVT. LTD. \n Section Name Procedure for Appeals an Complaints \n Section No.: PM – 13 Issue No. 01 \n Page 1 of 4 Rev. No. 02","bbox":{"left":0.117686,"top":0.048589,"width":0.532879,"height":0.09551200000000001}},{"text":"Procedure Manual","bbox":{"left":0.676193,"top":0.050274,"width":0.1982339999999999,"height":0.02441}},{"text":"Issue Date 01-11-2015 \n Rev. Date: 01-02-2016","bbox":{"left":0.672859,"top":0.105253,"width":0.2038930000000001,"height":0.03884800000000001}},{"text":"Procedure for Appeals & Complaints","bbox":{"left":0.322435,"top":0.178784,"width":0.39917099999999994,"height":0.024409999999999987}},{"text":"1.0 Purpose:","bbox":{"left":0.117686,"top":0.199571,"width":0.12002,"height":0.020863999999999994}},{"text":"To document, establish, implement and maintain the system for addressing Appeal, \n Complaints and Disputes received by LMS as per requirements of ISO/IEC 17021-1:2015, \n and other applicable international standards for certification bodies offering management \n system certifications","bbox":{"left":0.117686,"top":0.234343,"width":0.8091050000000001,"height":0.07309099999999999}},{"text":"2.0. Scope: \n This procedure is applicable to all appeal, complaints and disputes received by LMS related \n to its Management System Certification.","bbox":{"left":0.117686,"top":0.318699,"width":0.809026,"height":0.06286399999999998}},{"text":"2.0 Responsibility:","bbox":{"left":0.117686,"top":0.392639,"width":0.17548999999999998,"height":0.020863999999999994}},{"text":"Managing Director","bbox":{"left":0.117686,"top":0.427412,"width":0.160445,"height":0.020818000000000003}},{"text":"3.0 Procedure:","bbox":{"left":0.117686,"top":0.459457,"width":0.13841199999999998,"height":0.020863999999999994}},{"text":"4.1 Appeals \n 4.1.1 Any client shall make an appeal to the Managing Director of LMS in respect of the \n following,","bbox":{"left":0.117686,"top":0.494306,"width":0.808733,"height":0.055616}},{"text":"(a) Non acceptance of client’s application for certification","bbox":{"left":0.152,"top":0.563952,"width":0.49034999999999995,"height":0.020818000000000003}},{"text":"(b)","bbox":{"left":0.152,"top":0.598801,"width":0.02396100000000001,"height":0.020818000000000003}},{"text":"Granting, suspending, withdrawing or denying of certification","bbox":{"left":0.186895,"top":0.598801,"width":0.5238240000000001,"height":0.020818000000000003}},{"text":"4.1.2 LMS shall record all appeals in document LMS-FM-054 and acknowledge the receipt of \n the appeal. All appeals shall be addressed within 30 working days from the receipt of the \n appeal and LMS shall provide the client with progress reports and the outcome.","bbox":{"left":0.117686,"top":0.633649,"width":0.8088200000000001,"height":0.05566599999999999}},{"text":"4.1.3 All appeals are reviewed by the appeal panel constituted by managing director for each \n appeal. The appeal panel shall contain at least two members from the LMS’s auditor panel \n who have not been part of the audit and also not involved in certification decision or involved \n in the subject of the appeal. For appeal against the decision of the Managing Director the \n matter shall be referred to the chairman of the Impartiality Board (IB) for constituting the \n panel and taking the decision.","bbox":{"left":0.117686,"top":0.703346,"width":0.809029,"height":0.10797699999999999}},{"text":"4.1.4 The appeal panel shall investigate the appeal by looking into the records and / or \n talking to the appellant and LMS and shall take a decision taking into account the results of \n any previous such appeals.","bbox":{"left":0.117686,"top":0.825354,"width":0.808474,"height":0.05566099999999996}}],"images_bbox":[],"images_bbox_not_text_overlap":[]}