{"content":[{"text":"1.3 The pension board","bbox":{"left":0.120984,"top":0.058652,"width":0.23138600000000004,"height":0.015937}},{"text":"Approaching half of schemes held four or more pension board meetings in the \n previous 12 months, a fall from 2019. The mean number of current board \n members at the time they completed the survey was 7.1.","bbox":{"left":0.120984,"top":0.089012,"width":0.7266370000000001,"height":0.050025}},{"text":"1.4 Managing risk","bbox":{"left":0.120984,"top":0.153317,"width":0.18511099999999997,"height":0.015937000000000007}},{"text":"Risk exposure was reviewed at the majority of board meetings, but there was a \n fall in the proportion of schemes with their own risk register.","bbox":{"left":0.120984,"top":0.183676,"width":0.742603,"height":0.03289800000000001}},{"text":"1.5 Administration and record-keeping","bbox":{"left":0.120984,"top":0.230854,"width":0.403034,"height":0.015937000000000007}},{"text":"As in the 2019 survey findings, administration was included on the agenda at the \n majority of board meetings and three-quarters of schemes had an administration \n strategy.","bbox":{"left":0.120984,"top":0.261213,"width":0.7573580000000001,"height":0.05000199999999999}},{"text":"Four in ten schemes stated that all their employers had always provided data on \n time in the last 12 months (40%) and had always provided accurate and \n complete data (39%), consistent with the 2019 results.","bbox":{"left":0.120984,"top":0.325673,"width":0.75048,"height":0.050144999999999995}},{"text":"A higher proportion of schemes (64%) reported that all their employers had \n submitted all data electronically in the last 12 months.","bbox":{"left":0.120984,"top":0.39024,"width":0.709026,"height":0.03289799999999998}},{"text":"1.6 Cyber security","bbox":{"left":0.120984,"top":0.437418,"width":0.188838,"height":0.01593699999999998}},{"text":"Nine in ten schemes (90%) had at least half of the recommended cyber risk \n controls in place, an improvement since 2019. The proportion who reported \n experiencing any cyber breaches or attacks in the last 12 months was lower than \n in 2019.","bbox":{"left":0.120984,"top":0.467777,"width":0.757137,"height":0.067129}},{"text":"1.7 Annual benefit statements","bbox":{"left":0.120984,"top":0.549186,"width":0.314262,"height":0.01593699999999998}},{"text":"Over nine in ten active members received their annual benefit statement by the \n statutory deadline in 2020, unchanged from 2019. More schemes achieved this \n for all their active members than in 2019.","bbox":{"left":0.120984,"top":0.579545,"width":0.7445430000000001,"height":0.05000199999999999}},{"text":"1.8 Resolving issues","bbox":{"left":0.120984,"top":0.643827,"width":0.211302,"height":0.01593699999999998}},{"text":"Around 10,000 complaints were estimated to have been made to public service \n schemes in the last year. This equated to 0.6 complaints per 1,000 members, a \n similar ratio to in 2019.","bbox":{"left":0.120984,"top":0.674186,"width":0.742965,"height":0.050144999999999995}},{"text":"1.9 Reporting breaches","bbox":{"left":0.120984,"top":0.738646,"width":0.24217900000000003,"height":0.01593699999999998}},{"text":"The vast majority of schemes maintained documented records of breaches of the \n law identified (98%), included the decision on whether to report to TPR in these \n records (95%), and provided the pension board with reports on any breaches \n (95%).","bbox":{"left":0.120984,"top":0.768862,"width":0.7564120000000001,"height":0.06724899999999989}},{"text":"1.10 Addressing governance and administration issues","bbox":{"left":0.120984,"top":0.85039,"width":0.569788,"height":0.01593699999999998}},{"text":"The remediation (McCloud) process, scheme complexity and the volume of \n changes required to comply with legislation were seen as the top barriers to \n improving scheme governance and administration in the next 12 months.","bbox":{"left":0.120984,"top":0.880745,"width":0.7088679999999999,"height":0.05000199999999999}}],"images_bbox":[],"images_bbox_not_text_overlap":[]}