be utilized in such a manner as to cause severe dis
turbances or voltage fluctuations to other customers.
In the event that any customer uses equipment that
is detrimental to the service of other customers, such
as welders, pipe thawing equipment, or large motor
starting equipment, he may he required to install, at
his own expense, regulative equipment to control such
fluctuations.
16. PHASE BALANCE: Except in the case of three-phase
four-wire delta service, KEA may require that the
current taken by each wire of the three-phase service
shall be reasonably balanced at times of maximum
load.
17. CHANGE OF OCCUPANCY: When a change of oc
cupancy or of legal responsibility takes place on any
premises being served by KEA, notice of such change
shall be given within a reasonable time prior to such
change. The outgoing consumer will be held respon
sible for all service supplied until such notice has
been received by KEA at its business office.
18. INTERRUPTION OF SERVICE: KEA will use reason
able diligence to provide adequate and uninterrupted
supply of electrical energy at normal voltage, but if
the supply shall be interrupted without notice for any
cause, KEA shall not be liable for personal injuries,
loss or damages resulting therefrom, nor will such
failure constitute breach of agreement for service.
KEA reserves the right to temporarily suspend service
for the purpose of making repairs or improvements
to the system, but in such cases whenever practicable
public notice shall be given and every effort will be
made to make such interruptions as short as possible.
19. ADDITIONAL LOAD: In the event the customer de
sires to change his load materially, he shall notify
KEA sufficiently in advance so that, if economically
feasible, KEA may provide the facilities required. In
event that customer fails to notify KEA at its business
office, and as a result Coop equipment is damaged,
the customer shall be liable for the cost of such
damage.
20. NOTICE OF TROUBLE: In the event that service is
interrupted or not satisfactory, or any hazardous con
dition is known to exist, it shall be the obligation of
the customer to notify KEA of such existing condition.
21. CUSTOMER POWER OUTAGE: If the customer’s ser
vice fails, he shall endeavor to determine if he has
blown fuses, tripped breakers, or his equipment is at
fault before calling the KEA office. If a service man
is sent out at the customer’s request, and it is deter
mined that the customer’s equipment is at fault, a
charge of $5.00 may be made for calls during regular
working hours. If the call is outside of regular work
ing hours, the charge may be the actual cost of labor,
transportation and overhead.
22. CONSUMER’S GENERATING PLANT: In the event
a consumer provides stand-by generation on his prem
ises, such equipment will include suitable switching
to insure disconnecting of KEA service wires when the
generating plant is in operation. This arrangement
will be subject to inspection and approval of KEA.
23. METER LOCATIONS: Meters shall be installed on
the outside of buildings, or service structures, except
that in the case of rural service it may be installed on
a meter pole; exceptions to this practice must be ap
proved by KEA. Meters shall not be installed in places
difficult of access, such as over open pits, moving ma
chinery, hatchways, or in the path of water from eaves
or rain spouts, or subject to live steam or corrosive
vapors. It shall be the responsibility of the customer
to maintain a clear space of at least 30 inches in front
of the meter.
Meters shall be installed at a height of five and one
half to six and one-half ft. (5%-6%-ft.) above the
ground or platform. In cases where unusual conditions
exist, the KEA office shall be consulted prior to in
stallation.
Where meter is recessed in wall of building, a space
of not less than six inches (0”) on each side of the
center line of the meter base shall be provided to per
mit access of test equipment.
New service entrance location shall be approved by
KEA prior to installation.
24. METER READING: Meters shall be read monthly and,
as nearly as possible, on the same cycle date, but be
cause of holidays, Saturdays, Sundays, and the differ
ence in the length of months, a five day variation may
occur.
If for any reason a reading cannot be obtained for
any particular period, the billing may be based on an
estimated energy use and demand. It will be subject
to later correction.
25. METER TESTS: Tests at request of customer will be
made, and if the meter is found to register within 2%
plus or minus, the customer shall pay a test fee of five
dollars ($5.00) If the meter is found to exceed the 2%
limit plus or minus, the bill may be adjusted accord
ingly and no charge will be made for the testing.
26. ADDITIONAL METER: Should the Customer desire
the installation of additional meters other than those
necessary to measure adequately the service taken by
the Customer, such additional meters shall be pro
vided, installed and maintained by the Customer at
his own expense.
27. RESALE OF ENERGY: No purchaser of electric
energy shall connect his service with that of any other
person, or in any way resell, re-bill or supply any other
person or premises with electric current through his
service.
28. ELECTRIC WATER AND SPACE HEATING: Individ
ual elements or units of either water tank heaters or
space heaters shall not exceed 30 amperes capacity,
nor shall the total load controlled bv a single thermo
stat exceed this amount. If a central electric heating
plant is used, the heating elements shall be so con
trolled that not to exceed 30 amperes is connected or
disconnected at one time. The regulation limiting the
demand to 30 amperes may be waived if, in the judg
ment of KEA such a load would not be detrimental to
Its system.
29. POINT OF DELIVERY: The point of delivery is that
point on the consumer's premises (or other agreed
point) where KEA terminates its electrical service
conductors, and the customer’s wires are connected
to KEA’s conductors. All equipment on load side shall
belong to, and be the responsibility of the customer,
except meters and metering equipment and any other
equipment provided by KEA.
It shall be the responsibility of the customer, or his
electrical contractor, to advise KEA of his service re
quirements in advance of installing the service en
trance equipment, and to ascertain that the location
is acceptable to KEA.
30. DISCONTINUANCE OF SERVICE BY KEA: KEA
may refuse to connect or may discontinue service for
violation of any of its Service Policies, or for failure
to pay charges for electric service when due, or for
violation of rate schedule or contract provisions, or for
theft, or illegal diversion of current. The discontinu
ance of service for any of these causes does not re
lease the customer from his obligation to pay for en
ergy received, or charges specified in any existing
contract.
KEA may also refuse to serve loads of a character
which are seriously detrimental to the service being
rendered to other customers.
31. DELIVERY PHASE AND VOLTAGE: All service
shall be alternating current—60-cyde. Nominal sec
ondary delivery voltages are 120-240—single phase and
240—three-phase. Service may also be delivered at
120/208 volts—three-phase star, only where such sec
ondaries exist, or in instances when the size of the
load justifies a separate transformer installation. The
delivery of 120/208 shall be at the option of KEA.
In general, delivery voltages and phases will be those
available at the point service is desired and, if other
phases or voltages are necessary, the rate will be com
puted in accordance with extension policies and sched
ules set forth herein.
In the case of large loads, power may be delivered
at other voltages approved by KEA. In general, motor
loads up to and including iVz HP mav be served at
240 volts—single-phase. Motors of 2 HP to 25 HP in
clusive may be served at 240 volts—three-phase. Motor
loads aggregating 25 HP or larger may be served at
480 volts—three-phase.
KEA may require customers to install reduced volt
age starting equipment in cases where across the line
starting would result in excessive voltage distrubances
to the KEA system.
32. UNDERGROUND SERVICE: KEA will supply at its
own expense, overhead service only. If, however, the
customer desires underground service, he may install
such service at his own expense, and the underground
cables or wires so installed shall be the property of
the customer, and maintained by him. KEA should
be consulted for details of such installations and point
of delivery.
Where an underground distribution system is desired
to serve more than one service or where primary volt
age is required, the customer will pay KEA the dif
ference in cost between the underground system and
the overhead system that would have been constructed.
KEA shall approve the design of all underground dis
tribution system and will own and maintain the sys
tem.
33. TEMPORARY SERVICE: Temporary service is nor
mally rendered for construction purposes, but may
also be rendered to traveling shows, public event dis
plays, etc.
Where there are existing secondaries of sufficient ca
pacity (also suitable phase and voltage) service will
be provided at applicable rates under these conditions:
1. Provision by the customer of a suitable meter
pole or other structure and suitable protective
devises; and
2. Payment by the customer of a $5.00 charge toward
the cost of installation and removal.
In cases where line construction or other construc
tion work is required, the customer may obtain such
service by:
1. Payment to KEA, in advance of construction, an
amount equal to the estimated cost of installing
the facilities, including overhead costs (referred
to as the “up and down” cost) plus loss of ma
terial. After completion of the work, the cus
tomer’s payment shall be adjusted to conform
to the actual costs, plus overheads.
2. Or, if both parties so agree, KEA may contract
to furnish the facilities at a fixed price agreed
upon in advance of construction.
KEA may require appropriate guarantees or
deposits to assure that the financial obligations
of the customer will be paid.
34. NON-STANDARD SERVICE: Customer shall pay the
cost of any special installation necessary to meet his
particular requirements for service at other than
standard voltages, or for the supolv of closer voltage
regulation than reouired bv standard practice.
35. RET or ATT ON POT.ES OR EQUIPMENT AT CUS
TOMER REQUEST: In tbe event anv customer re
quests bis deliverv point be moved to a new location on
an existing structure. KEA will remove and reconnect
its service drop at tbe new deliverv point without cost
to the customer nrovided the service so relocated
does not exceed 150 feet in lenc+h. or at option of
KEA the length may be restricted not to exceed 125
feet, and provided no pole and/or other equipment is
required. Should the service drop as relocated exceed
150 feet in length, or pole or other equipment be re
quired, the customer shall pay for such “excess serv
ice” material, labor and overhead required to serve the
new delivery point.
In the event a customer requests his delivery point be
moved to a new location and KEA does not have dis
tribution facilities of sufficient capacity available
within the normal 150-foot serving distance, the cus
tomer shall be required to reimburse KEA for the
down and up costs of relocating transformers and any
other costs including overhead, for providing pole
line and/or other facilities required, after taking into
consideration increased revenue, if any.
In the event a customer desires a pole or poles moved,
including yard lights, street lights, fixtures, trans
formers and/or other facilities located thereon, for
any reason (e.g. existing pole in way of a proposed
new driveway) KEA will, if feasible from an engine
ering point of view and provided any necessary right
of way can be obtained, do so and may require the
customer to pay in advance an amount sufficient to
reimburse KEA for a part or all costs including over
head. In the event that conditions not defined herein
occur, then the principles and policies as outlined
herein and in the Extension Policy shall be applied.
36. METER POLE: Meter poles will , in general, be fur
nished for rural unplatted customers, where more
than one structure is to be supplied from one single
meter. KEA owned facilities will terminate at the
pole.
37. CANCELLATION OF CONTRACT BY CUSTOMER:
If a customer who had entered into a long term con
tract for service desires to discontinue such service he
may:
1. Continue to pay the minimum charge specified
in the contract until its expiration, or
2. Pay to KEA at the time of cancellation a portion
of the “up and down” charge of the special fa
cilities installed to serve him (as defined under
“temporary Service”), such portion being as the
remaining years in the contract are to the total
contract period. (For instance, if three years re
main in a seven year contract, the customer
would pay three-sevenths of the “up and down”
cost of the special facilities).
38. CURTAILMENT: Should a serious power shortage
develop and should it become mandatory that KEA
place into effect a curtailment program, then in thin
event KEA reserves the right to limit the use of elec
trical energy during such hours as may become neces
sary.
39. TRAILER COURTS: KEA will render individual serv
ice to trailers at residential rates, under the following
conditions:
1. A contract must be signed before his section of
the Service Policy is effective.
2. 'She trailer court will furnish and install a wiring
system, connecting the point of delivery with each
trailer, including protective devices for each
trailer position. Such a wiring system shall be of
adequate capacity to maintain standard voltage
to each trailer.
3. The trailer court owner will furnish a satisfactory
deposit or other guarantee, and assume respon
sibility for the bills of all trailers in the court.
4. KEA will install a service, delivering energy to a
central point on the owner’s wiring.
5. Electric service to the trailer court’s joint tenant
use facilities must be separately metered and will
be served at the commercial rate and any hot
water space heating rate.
40. SEPARATE METER FOR EACH CLASS OF SERV
ICE: When the customer desires to use electricity for
purposes classified under different rates, separate
meters must be installed to measure the current sup
plied at each rate, and the electricity registered by
each meter will be charged for at prices specified in
the rate schedule.
41. EXTENSION POLICY: In general KEA will extend
its lines in rural areas to permanent customers located
on public roads where not less than three (3) cus
tomers per mile are available. Permanent customers
desiring service at locations remote from existing
public roads or power lines may obtain such service
by guaranteeing an annual revenue equal to 70% of
the estimated cost of the extension. The estimated
cost of the extension shall include the cost of all ma
terial, except transformers and metering equipment,
all cost of labor, transportation, and overheads cus
tomarily charged against construction work. Exten
sions under this policy will be made on the basis of a
guaranteed annual payment for seven (7) consecutive
years from the date service is first established. Exten
sion from another extension having guaranteed reve
nue customers shall be combined when to the mutual
advantage of the original customers and shall be ad
justed accordingly.
42. ROOMING AND BOARDING HOUSES: Rooming and
Boarding houses shall be served at the commercial
rate. A boarding house is defined as one which serves
more than three guests, or one which advertises as a
boarding house, or is a licensed place of business.
43. POWER POLES: Power poles belonging to KEA will
not be used for any purpose other than electric or
telephone service.
44. SERVICE ON PUBLIC DOMAIN: KEA reserves the
right to refuse service to applicants or consumers who
are unable to furnish adequate proof of their legal
right to occupv the land or premises, or satisfactory
evidence of their legal interest, in or title to said land
or premises, for which service is requested.