will not release the customer from obligation of pay
ment.
If service is connected within a day or so of the route
reading date, a bill for this period will not be ren
dered but these readings will be included with the
readings of the next regular billing.
The opening and closing bill for a fractional billing
period may, at the option of the Coop, be calculated
on the basis of a thirty-day period and pro-rated for
the fractional period on the basis of the ratio that such
fractional period bears to the thirty days.
Your Coop reserves the right to read the meter for a
final bill within a two-working-day period from the
time requested by the customer.
7. OPERATION “SNIP”: Consumers whose bills have
not been paid by the 20th of the month will be dis
connected without further notice. This policy also ap
pears on your monthly energy bill.
8. SERVICE CHARGES Whenever service has been dis
connected for fraudulent use, or non-compliance with
the Service Policies, or whenever a service call is nec
essary to collect an amount or to disconnect for non
payment, there will be a service charge of $5.00.
9. RECONNECT CHARGES: If the consumer requests a
disconnect during summer or vacation time, for a
temporary period only and is reconnected at the same
place within sixty days, there will be a reconnect
charge of $5.00.
10. TAX ADJUSTMENT: The amount of any and all rev
enue, kilowatt hour or other form of tax imposed by
any municipality, county, federal, state or other gov
ernmental sub-division taxing body, on the Coopera
tive or upon its property, revenue or income may be
apportioned by the Board of Directors to the consumer.
11. APPLICATION FOR SERVICE: Each prospective cus
tomer requesting electric service shall sign the Coop
erative’s standard form of application for service, and
if necessary shall supply the Coop with information
relating to load, voltage, phase, the manner in which
power will be utilized: and, also if required, supply
credit reference. Large industrial or commercial con
tracts may be written on a special form and shall con
tain such provisions and stipulations as may be neces
sary or desirable to protect the interests of both Coop
and customer.
In the absence of a signed agreement or application
for service, the delivery of service by KEA and its
acceptance by the customer shall be deemed to con
stitute an agreement and acceptance of the Service
Policies.
12. CUSTOMER’S WIRING AND EQUIPMENT: It shall
be the customer’s responsibility to provide suitable
protective equipment such as fuses, circuit breakers
and relays adequately to protect his equipment. If
three phase equipment is used, it shall be the cus
tomer’s responsibility to protect it against phase fail
ure, also under and over voltage. KEA will take all
reasonable precautions to prevent phase failure or ab
normal voltage variation but cannot guarantee that
such conditions may not occur, due to circumstances
beyond its control.
The customer’s wiring shall be in accordance with ap
plicable wiring codes. KEA reserves the right to re
fuse or discontinue service to customer where his
equipment or wiring is in hazardous condition, or not
in confirmity with lawful codes and local regulations.
The customer shall be solely responsible for the main
tenance and safety of his wiring and equipment and
KEA shall not in any way be liable for accident, or
damages, occuring to the customer or to third parties
because of contact with or failure of any portion of the
customer’s installation.
13. CUSTOMER’S RESPONSIBILITY FOR KEA PROP
ERTY: It shall be the responsibility of the customer
to take all reasonable and proper precautions to pre
vent damage to KEA property on his premises. This
shall include meters, instruments, transformers, ser
vices, connections, and any other equipment installed
by and remaining the property of KEA. In the event
that the Coop’s property is damaged because of cus
tomer’s negligence, the Coop may collect from the
customer the cost of repairs or replacements.
14. RIGHT OF AGQESS: Your Coop, through its authorized
employees, shall have access to its equpiment at all
reasonable times for the purpose of reading meters
and testing, repairing or replacing any equipment
which is the property of the Coop. If such equipment
is so located that locks must be operated to reach it,
KEA shall be supplied with keys to such locks.
15. SYSTEM DISTURBANCES: Electric service shall not
be utilized in such a manner as to cause severe dis
turbances or voltage fluctuations to other customers.
In the event that any customer uses equipment that
is detrimental to the service of other customers, such
as welders, pipe thawing equipment, or large motor
starting equipment, he may be required to install, at
his own expense, regulative equipment to control such
fluctuations.
16. PHASE BALANCE: Except in the case of three-phase
four-wire delta service, KEA may require that the
current taken by each wire of the three-phase service
shall be reasonably balanced at times of maximum
load.
17. CHANGE OF 0CCUPAJN1CY: When a change of oc
cupancy or of legal responsibility takes place on any
premises being served bv KEA. notice of such change
shall be given within a reasonable time prior to such
change. The outgoing consumer will be held respon
sible for all service supplied until such notice has
been received bv KEA at its business office.
18. INTERRUPTION OF SERVICE- KEA will use reason
able diligence to provide adequate and uninterrupted
supply of electrical energy at normal voltage, but if
the supply shall be interrupted without notice for any
cause, KEA shall not be liable for personal injuries,
loss or damages resulting therefrom, nor will such
failure constitute breach of agreement for service.
KEA reserves the right to temporarily suspend service
for the purpose of making repairs or improvements
to the system, but in such cases whenever practicable
public notice shall be given and every effort will be
made to make such interruptions as short as possible.
19. ADDITIONAL LOAD: In the event the customer de
sires to change his load materially, he shall notify
KEA sufficiently in advance so that, if economically
feasible, KEA may provide the facilities required. In
event that customer fails to notify KEA at its business
office, and as a result Coop equipment is damaged,
the customer shall be liable for the? cost of such
damage.
20. NOTICE OF TROUBLE: In the event that service is
interrupted or not satisfactory, or any hazardous con
dition is known to exist, it shall be the obligation of
the customer to notify KEA of such existing condition.
21. CUSTOMER POWER OUTAGE: If the customer’s ser
vice fails, he shall endeavor to determine if he has
blown fuses, tripped breakers, or his equipment is at
fault before calling the KEA office. If a service man
is sent out at the customer’s request, and it is deter
mined that the customer’s equipment is at fault, a
charge of $5.00 may be made for calls during regular
working hours. If the call is outside of regular work
ing hours, the charge may be the actual cost of labor,
transportation and overhead.
22. CONSUMER’S GENERATING PLANT: In the event
a consumer provides stand-by generation on his prem
ises, such equipment will include suitable switching
to insure disconnecting of KEA service wires when the
generating plant is in operation. This arrangement
will be subject to inspection and approval of KEA.
23. METER LOCATIONS: Meters shall be installed on
the outside of buildings, or service structures, except
that in the case of rural service it may be installed on
a meter pole; exceptions to this practice must be ap
proved by KEA. Meters shall not be installed in places
difficult of access, such as over open pits, moving ma
chinery, hatchways, or in the path of water from eaves
or ram spouts, or subject to live steam or corrosive
vapors. It shall be the responsibility of the customer
to maintain a clear space of at least 30 inches in front
of the meter.
Meters shall be installed at a height of five and one
half to six and one-half ft. (5%-0%-ft.) above the
ground or platform. In cases where unusual conditions
exist, the KEA office shall be consulted prior to in
stallation.
Where meter is recessed in wall of building, a space
of not less than six inches (0”) on each side of the
center line of the meter base shall be provided to per
mit access of test equipment.
New service entrance location shall be approved by
KEA prior to installation.
24. METER READING: Meters shall be read monthly and,
as nearly as possible, on the same cycle date, but be
cause of holidays, Saturdays, Sundays, and the differ
ence in the length of months, a five day variation may
occur.
If for any reason a reading cannot be obtained for
any particular period, the billing may be based on an
estimated energy use and demand. It will be subject
to later correction.
25. METER TESTS: Tests at request of customer will be
made, and if the meter is found to register within 2%
plus or minus, the customer shall pay a test fee of five
dollars ($5.00) If the meter is found to exceed the 2%
limit plus or minus, the bill may be adjusted accord
ingly and no charge will be made for the testing.
26. ADDITIONAL METER: Should the Customer desire
the installation of additional meters other than those
necessary to measure adequately the service taken by
the Customer, such additional meters shall be pro
vided, installed and maintained by the Customer at
his own expense.
27. RESALE OF ENERGY: No purchaser of electric
energy shall connect his service with that of any other
person, or in any way resell, re-bill or supply any other
person or premises with electric current through his
service.
28. ELECTRIC WATER AND SPACE HEATING: Individ
ual elements or units of either water tank heaters or
space heaters shall not exceed 30 amperes capacity,
nor shall the total load controlled by a single thermo
stat exceed this amount. If a central electric heating
plant is used, the heating elements shall be so con
trolled that not to exceed 30 amperes is connected or
disconnected at one time. The regulation limiting the
demand to 30 amperes may be waived if, in the judg
ment of KEA such a load would not be detrimental to
its system.
29. POINT OF DELIVERY: The point of delivery is that
point on the consumer’s premises (or other agreed
point) where KEA terminates its electrical service
conductors, and the customer’s wires are connected
to KEA’s conductors. All equipment on load side shall
belong to, and be the responsibility of the customer,
except meters and metering equipment and any other
equipment provided by KEA.
It shall be the responsibility of the customer, or his
electrical contractor, to advise KEA of his service re
quirements in advance of installing the service en
trance equipment, and to ascertain that the location
is acceptable to KEA.
30. DISCONTINUANCE OF 9ERVICE BY KEA: KEA
mav refuse to connect or may discontinue service for
violation of any of its Service Policies, or for failure
to pay charges for electric service when due, or for
violation of rate schedule or contract provisions, or for
theft, or illegal diversion of current. The discontinu
ance of service for any of these causes does not re
lease the customer from his obligation to pay for en
ergy received, or charges specified in any existing
contract.
KEA may also refuse to serve loads of a character
which are seriously detrimental to the service being
rendered to other customers.
31. DELIVERY PHASE AND VOLTAGE: All service
shall be alternating current—60-cycle. Nominal sec
ondary delivery voltages are 120-240—single phase and
240—three-phase. Service may also be delivered at
120/208 volts—three-phase star, only where such sec
ondaries exist, or in instances when the size of the
load justifies a separate transformer installation. The
delivery of 120/208 shall be at the option of KEA.
In general, delivery voltages and phases will be those
available at the point service is desired and, if other
phases or voltages are necessary, the rate will be com
puted in accordance with extension policies and sched
ules set forth herein.
In the case of large loads, power may be delivered
at other voltages approved bv KEA. In general, motor
loads up to and including 7Vfe HP may be served at
240 volts—single-phase. Motors of 2 HP to 25 HP in
clusive may be served at 240 volts—three-phase. Motor
loads aggregating 25 HP or larger may be served at
480 volts—three-phase.
KEA may require customers to install reduced volt
age starting equipment in cases where across the line
starting would result in excessive voltage distrubances
to the KEA system.
32. UNDERGROUND SERVICE: KEA will supply at its
own expense, overhead service only. If, however, the
customer desires underground service, he may install
such service at his own expense, and the underground
cables or wires so installed shall be the property of
the customer, and maintained by him. KEA should
be consulted for details of such installations and point
of delivery.
Where an underground distribution system is desired
to serve more than one service or where primary volt
age is required, the customer will pay KEA the dif
ference in cost between the underground system and
the overhead system that would have been constructed.
KEA shall approve the design of all underground dis
tribution system and will own and maintain the sys
tem.
33. TEMPORARY SERVICE: Temporary service is nor
mally rendered for construction purposes, but may
also be rendered to traveling shows, public event dis
plays, etc.
Where there are existing secondaries of sufficient ca
pacity (also suitable phase and voltage) service will
be provided at applicable rates under these conditions:
1. Provision by the customer of a suitable meter
pole or other structure and suitable protective
devises; and
2. Payment by the customer of a $5.00 charge toward
the cost of installation and removal.
In cases where line construction or other construc
tion work is required, the customer may obtain such
service by:
1. Payment to KEA, in advance of construction, an
amount equal to the estimated cost of installing
the facilities, including overhead costs (referred
to as the “up and down” cost) plus loss of ma
terial. After completion of the work, the cus
tomer’s payment shall be adjusted to conform
to the actual costs, plus overheads.
2. Or, if both parties so agree, KEA may contract
to furnish the facilities at a fixed price agreed
upon in advance of construction.
KEA may require appropriate guarantees or
deposits to assure that the financial obligations
of the customer will be paid.
34. NON-STANDARD SERVICE: Customer shall pay the
cost of any special installation necessary to meet his
particular requirements for service at other than
standard voltages, or for the supply of closer voltage
regulation than required by standard practice.
35. RELOCATION OF POLES OR EQUIPMENT AT CUS
TOMER REQUEST: In the event any customer re
quests his delivery point be moved to a new location on
an existing structure, KEA will remove and reconnect
its service drop at the new delivery point without cost
to the customer provided the service so relocated
does not exceed 150 feet in length, or at option of
KEA the length may be restricted not to exceed 125
feet, and provided no pole and/or other equipment is
required. Should the service drop as relocated exceed
150 feet in length, or pole or other equipment be re
quired, the customer shall pay for such “excess serv
ice” material, labor and overhead required to serve the
new delivery point.
In the event a customer requests his delivery point be
moved to a new location and KEA does not have dis
tribution facilities of sufficient capacity available
within the normal 150-foot serving distance, the cus
tomer shall be required to reimburse KEA for the
down and up costs of relocating transformers and any
other costs including overhead, for providing pole
line and/or other facilities required, after taking into
consideration increased revenue, if any.
In the event a customer desires a pole or poles moved
including yard lights, street lights, fixtures, trans
formers and/or other facilities located thereon, for
any reason (e g. existing pole in wav of a proposed
new driveway) KEA will, if feasible from an engine
ering point of view and provided any necessary right
(Continued on page 8)