In relation to 'We'll welcome their call and do our best to help them through the difficult time, so they can get on with their lives.', does 'We are not in a position to help them through their hardships.' represent a neutral and unrelated viewpoint?
We'll welcome their call and do our best to help them through the difficult time, so they can get on with their lives.###We are not in a position to help them through their hardships.