Given 'In the most extreme case, a stock-out might cause a customer to switch retailers, costing the lifetime value of that customer and others who might defect due to negative word-of-mouth.', is 'A customer is unlikely to switch retailers after five years.' its antithesis?
In the most extreme case, a stock-out might cause a customer to switch retailers, costing the lifetime value of that customer and others who might defect due to negative word-of-mouth.###A customer is unlikely to switch retailers after five years.