Insufficient towels , smelly bathroom , indifferent service ( no answer to housekeeping or reception for about 10 minutes when trying to solve the towels problem )  .####[['towels', 'room_amenities general', 'negative', 'Insufficient'], ['bathroom', 'rooms cleanliness', 'negative', 'smelly'], ['service', 'service general', 'negative', 'indifferent']]