First of all, this is NOT a smartphone. Its a simple to use ordinary mobile, exactly what my husband needed. The sound is good and it has big buttons, so easy to use. I liked it so much I bought another one for me.####[['liked', 'Overall#Overall', 'positive'], ['buttons', 'Key Design#General', 'positive'], ['sound', 'Audio/Sound#Tone quality', 'positive'], ['smartphone', 'Overall#Overall', 'negative'], ['easy to use', 'Ease of Use#Easy to Use', 'positive'], ['I bought another one for me', 'Buyer Attitude#Repurchase and Churn Tendency', 'positive'], ['simple to use ordinary mobile', 'Overall#Overall', 'positive']]