at this point i no longer trusted this model and was afraid of having the same issue with a replacement if i exchanged it , and then not having enough time to do another exchange and still be able to charge and configure it in time to wrap and put under the christmas tree for my son , so i contacted amazon and they gladly e - mailed me a return shipping label and refunded my money in full in 3 days , after receiving it back from me .####[['model', 'LAPTOP#GENERAL', 'negative'], ['amazon', 'SUPPORT#GENERAL', 'positive']]