Staff was very friendly and helpful , from replacing our mini - bar when the key broke off in it (  !  )  , to addressing a plumbing issue with a tempermental toliet , to securing our bags after checking out while we toured the city on our last day in town , to arranging for our shuttle ride to the airport .####[['Staff', 'service general', 'positive', 'very friendly and helpful'], ['Staff', 'service general', 'positive', 'arranging for our shuttle ride to the airport']]