Phone arrived promptly. Looked brand new. I purchased to replace a stolen iPhone 11. Was a little nervous as to what would arrive. The item arrived in a plain box with charger plug and cable. It was charged in great condition and works perfectly. I would definitely recommend this company. Thanks####[['Phone arrived', 'Logistics#Speed', 'positive'], ['charger plug', 'Product Accessories#Charger', 'positive'], ['cable', 'Product Accessories#Charging Cable', 'positive'], ['charged', 'Battery/Longevity#General', 'positive'], ['recommend', 'Buyer Attitude#Recommendable', 'positive']]