however what made us most happy was the management and desk service - they were very attentive  helpful even checking on our last day that we were up  about after our wake - up call so as we would not miss our early flight - this is a very nice place to stay in such a wonderful city - gerard NY####[['service', 'service general', 'positive', 'happy'], ['NULL', 'hotel general', 'positive', 'nice']]