i hate to knock acer as they ' re the only brand i ' ve ever purchased and this is the first major issue i ' ve ever had with them , but it was frustrating spending that much time charging and almost finishing the configurations and set - up of a brand - new product and then not being able to turn it on to use it .####[['acer', 'COMPANY#GENERAL', 'negative'], ['product', 'LAPTOP#GENERAL', 'negative']]