Phone is ok. However, customer service sucks. No response nor reply, not even an acknowledgement. Everyone, if you are going to buy, PLEASE look at the add on deals for FREEBIES. Idk why it is not automatically included. A bit sneaky on Samsung side.####[['response nor reply', 'Seller Service#Timeliness of Seller Service', 'negative'], ['customer service', 'Seller Service#Attitude', 'negative'], ['Phone', 'Overall#Overall', 'positive']]