G06N99005
Please help me predict the CPC LABEL for this patentPATENT ABSTRACT: A system and method for automatically optimizing states of communications and operations in a contact center, using a reinforcement learning module comprising a reinforcement learning server and an optimization server introduced to existing infrastructure of the contact center, that, through use of a model set up a fully observable Markov decision process within a known time period, a resulting hyper-policy is computed through backwards induction to provide an optimal action policy to use in each state of a contact center, thereby ultimately optimizing states of communications and operations for an overall return over the time period considered.