In a system for knowledge system management, the system includes: a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: receive a question from a customer; determine whether to not the question satisfies a first criterion for obtaining an automated response to the question; in response to determining that the question satisfies the first criterion, transmit the question to a knowledge system for generating automated responses to questions; receive the automated response to the question from the knowledge system; determine whether or not the automated response satisfies a second criterion for providing the automated response to the customer; and in response to determining that the automated response satisfies the second criterion, transmit the automated response to an electronic device operated by the customer.
Please help me write a proper abstract based on the patent claims. CLAIM: 1. A system for knowledge system management, the system comprising: a processor; and a memory coupled to the processor, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: receive a question from a customer; determine whether to not the question satisfies a first criterion for obtaining an automated response to the question; in response to determining that the question satisfies the first criterion, transmit the question to a knowledge system for generating automated responses to questions; receive the automated response to the question from the knowledge system; determine whether or not the automated response satisfies a second criterion for providing the automated response to the customer; and in response to determining that the automated response satisfies the second criterion, transmit the automated response to an electronic device operated by the customer. 2. The system of claim 1, wherein the instructions further cause the processor to determine contextual information regarding the question. 3. The system of claim 2, wherein the contextual information comprises a topic trend of the question. 4. The system of claim 2, wherein the contextual information comprises stored profile information regarding the customer. 5. The system of claim 2, wherein the instructions further cause the processor to transmit the contextual information to the knowledge system along with the question. 6. The system of claim 1, wherein the first criterion comprises a determination that the customer does not wish to terminate a customer relationship. 7. The system of claim 1, wherein the second criterion comprises a confidence level for an accuracy of the automated response being above a predetermined threshold. 8. The system of claim 7, wherein the instructions further cause the processor to route a communication link with the electronic device operated by the customer to an agent device in response to determining that the automated response does not satisfy the second criterion. 9. The system of claim 1, wherein the second criterion comprises the automated response being shorter than a predetermined length. 10. The system of claim 1, wherein the instructions further cause the processor to route a communication link with the electronic device operated by the customer to an agent device in response to determining that the question does not satisfy the first criterion. 11. A method for knowledge system management, the method comprising: receiving, by a processor, a question from a customer; determining, by the processor, whether to not the question satisfies a first criterion for obtaining an automated response to the question; in response to determining that the question satisfies the first criterion, transmitting, by the processor, the question to a knowledge system for generating automated responses to questions; receiving, by the processor, the automated response to the question from the knowledge system; determining, by the processor, whether or not the automated response satisfies a second criterion for providing the automated response to the customer; and in response to determining that the automated response satisfies the second criterion, transmitting, by the processor, the automated response to an electronic device operated by the customer. 12. The method of claim 11, further comprising determining, by the processor, contextual information regarding the question. 13. The method of claim 12, wherein the contextual information comprises a topic trend of the question. 14. The method of claim 12, wherein the contextual information comprises stored profile information regarding the customer. 15. The method of claim 12, further comprising transmitting, by the processor, the contextual information to the knowledge system along with the question. 16. The method of claim 11, wherein the first criterion comprises a determination that the customer does not wish to terminate a customer relationship. 17. The method of claim 11, wherein the second criterion comprises a confidence level for an accuracy of the automated response being above a predetermined threshold. 18. The method of claim 17, further comprising routing, by the processor, a communication link with the electronic device operated by the customer to an agent device in response to determining that the automated response does not satisfy the second criterion. 19. The method of claim 11, wherein the second criterion comprises the automated response being shorter than a predetermined length. 20. The method of claim 11, further comprising routing, by the processor, a communication link with the electronic device operated by the customer to an agent device in response to determining that the question does not satisfy the first criterion.