G06N99005
Please help me predict the CPC LABEL for this patentPATENT ABSTRACT: The disclosed embodiments illustrate methods and systems for prediction of a communication channel for communication with customer service. The method includes monitoring, by one or more sensors in a server, a communication involving at least a first user for a pre-defined time period. The one or more types of communication channels being used by at least the first user over the pre-defined time period and/or the one or more types of problems reported by at least the first user, is monitored. The method further includes generating, by one or more processors of the server, a temporal data based on the monitoring. The classifier is trained by the one or more processors, based on the generated temporal data. The classifier predicts a likelihood of selection of a type of communication channels from the one or more types of communication channels, for communication between the first user and the server.