Seriously. Well i called my embassy in brussels and the only thing they could say was that they could not help me and I had to contact ESTA directly in DC... And I did not get any answers there either... great Edit : Is it this number ? : +1.202-344-3710, If you have a problem with ESTA, you may contact DHS directly in the United States by calling +1.202-344-3710, from Monday through Friday, 9AM-5PM, Eastern Standard Time. However, do NOT call DHS if the solution to your problem is to be found in the “Help” function of the online ESTA form. Furthermore, the U.S. Embassy has no ability to correct errors in ESTA or solve technical difficulties.