For example, one student died his mother last year (and a rabbit for a few weeks) and she was able to solve it in a way I would never have thought of in my life. I can't imagine a crying guy coming into my office and explaining the reasons why a student doesn't come to school. And then how to explain it to the students in the classroom? And how to treat that boy? And I did great in my opinion. I admired her.
I can't imagine a crying guy coming into my office and explaining the reasons why a student doesn't come to school.