if the claim is for $ 10,000 or less , the party initiating the arbitration may choose whether the arbitration will be conducted -lrb- 1 -rrb- solely on the basis of documents submitted to the arbitrator ; -lrb- 2 -rrb- through a non-appearance based telephonic hearing ; or -lrb- 3 -rrb- by an in-person hearing as established by the aaa rules in the county of your billing address .