if you reject our last written settlement offer made before the arbitrator was appointed , your dispute goes all the way to an arbitrator 's decision -lrb- called an `` award '' -rrb- , and the arbitrator awards you more than this last written offer , we will : -lrb- i -rrb- pay the greater of the award or $ 1,000 ; -lrb- ii -rrb- pay your reasonable attorney 's fees , if any ; and -lrb- iii -rrb- reimburse any expenses -lrb- including expert witness fees and costs -rrb- that your attorney reasonably accrues for investigating , preparing , and pursuing your claim in arbitration .