doing typical #insurance garbage:
End of Nov 2024, reached out to rep to find new insurance company. #AAA was increasing price $3k for home and $2k for auto. Rep dragged feet until we took it upon ourselves to find new coverage at beginning of Jan 2025. Decided to cancel and go with new. New rep said customers are required to call in cancellation. We called in to cancel, but AAA said rep is responsible for cancellation. Ok rep we are canceling. Ok I need proof of new insurance. Here ya go. Sent. The following week, AAA still bills and takes payment without authorization, when the cancellation was “supposed” to stop all payments. Called and was told payment would be returned in 3-5 business days. 10 days later, call back again and now are told, no, 20 business days. 
To put the icing on the cake, our new rep informed us that our “exterior attachment” #coverage, (ie.. 160’ of black aluminum fence), was $40k which was absolutely unnecessary. Which means we were paying extra for nonsense. So now, we are temporarily in the negative with our #escrow and still waiting for a refund of the #UnauthorizedPayment.