You shouldn't use the internet to ruin a business's reputation.
Kate recently visited Colby's restaurant and the waitress forgot her ketchup.
Kate wants Colby to know about the service she got.
Kate talks to Colby the next time she sees him in town.
Kate goes on every site she can find to leave Colby a bad review.
Colby makes sure that the staff at his restaurant are being properly trained and listen to the customers.
Colby's restaurant suffers as people see the one star reviews online.