You shouldn't call people robots.
Jill just received her order in the mail, and she is missing one of the items she ordered.
Jill wants to speak with someone at customer service.
Jill talks to the customer service agent and tells him he has been very helpful solving her problem.
As Jill is talking to the customer service agent she tells him to stop sounding like a robot reading from a script.
The customer service agent is very pleased and tells Jill he is happy that he could help.
The customer service agent gets upset and asks Jill if she would like to speak with a manager.