It's encouraged you remain professional when dealing with clients
Hector works in a bank and helps clients with financial services.
Hector wants to come across as friendly with his clients.
Hector greets his clients pleasantly and demonstrates interest for them in a professional manner.
Hector playfully teases clients and jokes with them in a very informal way.
Hector's boss praises Hector's professionalism.
Hector's boss reprimands Hector for being too informal with clients.