It's bad to ignore a customer.
Noah is at work and the phone is ringing while he is waiting on a customer.
Noah wants to wait on the customer.
Noah answers the phone and asks them to hold a second while they wait on their customer.
Noah picks up the phone and sets it back on the cradle, so he can focus on the person at the counter.
Noah gets a raise when his boss sees how well he works with customers.
Noah gets talked to by his boss about customer service after finding out.