It is rude to treat a customer service person poorly.
Henry's internet just went out for the third time this week while he is trying to work remotely, and he's on the phone with a support representative.
Henry wants to let out his frustration over the issue.
Henry waits until after the call is over to vent about what happened to someone.
Henry points out how often this happens and takes it out on the customer service agent.
The customer service representative is relieved that Henry was not troublesome to deal with.
The support representative ends up having a bad day because of him.