It's not nice to threaten people.
Karen is a customer who is discussing an issue with Jack who owns the local sporting goods store.
Karen wants to refund or exchange a sports jersey.
Karen explains to Jack why the jersey is not a good buy for her and asks what options are available.
Karen raise her voice at Jack and threatens to do harm to him if she is not refunded.
Jack offers a free exchange for another Jersey and Karen is a happy customer who will shop there again.
Jack bans Karen from the store and has a restraining order filed.