You should be courteous to customers
Jen is working a busy line and notices a customer appearing lost nearby.
Jen wants to clear the queue as fast as possible.
Jen asks the customer if they need help finding something and multitasks while telling them what aisle to look in.
Jen ignores the customer and focuses solely on the people waiting in line.
The customer is grateful and buys the item from the store.
The customer doesn't find what they need, and they shop elsewhere.