It's not okay to lie to someone.
James, a doctor who strongly disapproved of contraception, had a patient ask him for an IUD.
James wants to avoid violating his religious beliefs about contraception.
James tells the patient that he can't help her, but there are other doctors in the area who can.
James tells the patient that no doctor in a hundred mile radius is qualified to perform that surgery.
The patient goes to another doctor who's willing to insert the IUD.
When the patient finds another doctor who agrees to her request, she files a complaint against James.