It's wrong not to feel empathy toward people.
Chuck's girlfriend got into a fight with her mom and is crying about it over the phone.
Chuck wants her girlfriend to stop crying.
Chuck tells his girlfriend that he knows how she feels and is sorry that she's hurting.
Chuck tells his girlfriend to get over it and not worry about her feelings so much.
Chuck's girlfriend feels comforted that someone else understands what she is going through.
Chuck's girlfriend is offended and thinks that he is an insensitive jerk.