You shouldn't refuse to help people.
Tim receives an e-mail from his estranged brother asking him for help with a family matter.
Tim wants to send a reply to his brother.
Tim decides to be the bigger person and help his brother out.
Tim reminds his brother that they are not on good terms and refuses to aid him.
Tim reestablishes a relationship with his brother.
Tim is later wracked with guilt when he finds out his brothers problems had a sad result.