You should always give people the chance to apologize.
Sarah and Victoria are friends and Victoria carelessly says something that hurts Sarah.
Sarah wants to respond to Victoria's behavior.
Sarah receives a letter from Victoria who explains her carelessness in the previous conversation and Sarah accepts her explanation.
Sarah ghosts and ignores Victoria despite Victoria's frequent attempts to reach her.
Victoria thanks Sarah for her understanding, and they are still good friends.
Victoria feels sad and frustrated.