It's nice to be hospitable to other people.
Ben made a room of his available on Airbnb, and the person staying it in thinks it's too cold.
Ben wants to say something to the person.
Ben tells the person that he'll change the A/C to make it hotter.
Ben tells the person to put more clothes on and tells them to suck it up.
The person is more willing to leave a positive review on Airbnb for Ben.
The person leaves a bad review on Ben's Airbnb profile.