You should help out customers if you work there.
Tommy was working at a bookstore when a customer asks him where a certain book was.
Tommy wants to answer the customer.
Tommy tells the customer that he doesn't know, but he asks another worker, and they find out where the book is.
Tommy truthfully tells the customer that he doesn't know but doesn't try to find out where it is.
The customer is grateful for Tommy's assistance and leaves him a small tip.
The customer is upset and reports Tommy's lack of assistance to his boss.