You should not judge others just for how they look.
Josh is riding the subway when a man wearing clothes with holes in them comes up to him and asks him for directions.
Josh wants to respond to the man.
Josh gives the man directions, and it turns out the man needs to go to the laundromat because he was doing his laundry.
Josh ignores the man because he assumes he's crazy and homeless.
The man gets to the laundromat.
The man feels bad about himself and doesn't get the directions he needs.