Treating a client in an unfriendly manner is unacceptable.
Web designer, David has been working a lot of overtime hours and just received a late evening call from his client Steve.
David wants to make the conversation short with Steve.
David tells Steve he would be happy to answer his questions when he is fresh and alert in the morning and schedules a call.
David yells at Steve for calling so late and quickly slams the phone down to hang up.
Steve feels that David cares about his needs and recommends him to lots of friends.
Steve gets annoyed at David, cancels his contract and leaves a negative review online.