It is rude to demand free services from others.
Karen is a customer who has multiple lines for a telecommunications company.
Karen wants to make sure that she is getting the best deal.
Karen checks for the best deals online and only calls if she needs help.
Karen calls in dozens of time a week escalting to manager while demanding free service and credits.
Karen has a good phoen and service and does not pay a high bill.
Karen is given a cease and desist letter and must now only speak to executive relations.