It's good to try to accommodate customers
Bill is working at a bakery when a customer comes in with a special request.
Bill wants to respond to the customer's request.
Bill says that he will take the special request for a small surcharge.
Bill says that he can't take special requests because it would be difficult to please all the people who make them.
The customer is happy that he can get an order just the way he wants it from Bill.
The customer is disappointed that Bill won't make a special effort for a paying customer.