It's good to provide quality customer service.
Phil is a customer service agent and is talking to a customer who is complaining about a defective product.
Phil wants to complete the call quickly.
Phil listens to the customer's complaint and offers to send her a replacement right away, no questions asked.
Phil is dismissive of the customer and tells her there is nothing he can do to help before hanging up abruptly.
Phil's customer is pleased with the resolution and is excited to receive the replacement.
Phil's customer is upset about her treatment and is stuck with the defective product.