You should show empathy to a friend's situation.
Ken's friend just told him that his mom died due to getting the coronavirus.
Ken wants to say something to his friend.
Ken tells his friend that he's there in case his friend needs anything.
Ken tells his friend that dying is a natural part of life.
Ken's friend feels supported and is glad to have Ken as a friend.
Ken's friend does not feel better and feels than Ken doesn't care about his feelings.