It is rude to get angry with retail workers.
Mitch is trying to return a defective shirt he recently purchased, and the clerk tells him she is unable to refund the item.
Mitch wants to get his money back.
Mitch remains calm and tells the clerk he is going to speak to a manager about the issue.
Mitch gets angry with the clerk and raises his voice while demanding a refund.
The clerk is relieved that Mitch is going to talk to someone else instead of her.
The clerk feels upset and frustrated dealing with a rude customer.