You shouldn't call out your customers on social media.
Fiona sits in her car after getting into a fight with a rude customer.
Fiona wants to vent her frustrations.
Fiona rants to another one of her coworkers on the phone.
Fiona makes a posts about the incident on her Twitter.
With all of the anger out of her system, Fiona is able to enjoy the rest of her night.
Fiona is written up after the customer discovers the tweet and reports it to her boss.