It's good to listen when someone needs to talk.
Paul's colleague begins talking about a personal matter that is bothering him.
Paul needs to decide if he should redirect the conversation back to work topics, or if he should listen.
Paul listens to his colleague and responds with moral support and hopes that things get better soon.
Paul ignores his colleagues comments about his personal life and continues working, only speaking about work related issues.
Paul is glad that he gave his colleague some personal support and both of them feel happier at work for the rest of the day.
His colleague is let down and has the feeling that Paul is a cold person, while Paul feels guilty about not listening to a person in need.