Online job sites may block older workers
Older Americans struggling to overcome age discrimination while looking for work face a new enemy: their computers. Illinois Attorney General Lisa Madigan recently opened a probe into allegations that ageism is built right into the online software tools that millions of Americans use to job hunt.

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Separate research published recently by the San Francisco Federal Reserve Bank found that in a widespread test using fabricated resumes, fictional older workers were 30 percent less likely to be contacted after applying for jobs. Fictional older women had it even worse, being 47 percent less likely to get a "callback." Several forces are conspiring to ensure that many Americans have to work well past the traditional retirement age of 65. People are living longer, their retirement savings are inadequate, and Social Security reforms are almost certainly going to require it. The San Francisco Fed says that the share of the older-65 working population is projected to rise sharply — from about 19 percent now to 29 percent in the year 2060. Online job-hunting tools should be making things easier for older employment seekers, and it can. Indeed.com, which claims to list 16 million jobs worldwide, currently lists 158,000 openings under its "Part Time Jobs, Senior Citizen Jobs" category. Monster.com, which claims 5 million listings, has a special home page for "Careers at 50+." In other ways, however, online job sites can cut older workers out. Age bias is built right into their software, according to Madigan. Job seekers who try to build a profile or resume can find that it's impossible to complete some forms because drop-down menus needed to complete tasks don't go back far enough to let older applicants fill them out. For example, one site's menu options for "years attended college" stops abruptly at 1956. That could prevent someone in their late 70s from filling out the form. Madigan's office said it found one example that only accommodated those who had attended school after 1980, "barring anyone who is older than 52." Other sites used dates ranging from 1950 to 1970 as cutoffs, her office said. "Today's workforce includes many people working in their 70s and 80s," Madigan said. "Barring older people from commonly used job search sites because of their age is discriminatory and negatively impacts our economy." The Illinois' Civil Rights Bureau has opened a probe into potential violations of the Illinois Human Rights Act and the federal Age Discrimination in Employment Act. Madigan's office has sent inquiry letters to six top jobs sites: Beyond.com, CareerBuilder, Indeed Inc., Ladders Inc., Monster Worldwide Inc. and Vault. CareerBuilder called the issue a mistake.

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"CareerBuilder is committed to helping workers of all ages find job opportunities, and is fixing this unfortunate oversight," spokesman Michael Erwin said in an email. Beyond.com said it hadn't heard from Madigan's office, and added that it works to prevent age discrimination on the site. "Discrimination has no part in the hiring process and that's why we take such care to help job seekers and hiring managers carefully consider all information they put forth during the job search process to avoid any conscious or unconscious bias," the company said in a statement. Indeed.com also said it had not heard from the attorney general's office, and denied its site had an issue. "On Indeed, anyone can upload a resume with any dates, and users can create a resume with drop down dates that go back to 1900," spokesman Alex Ortolani said. Monster, and Vault did not immediately respond to a request for comment. A spokesperson for Ladders said the company has not received a letter so far from Madigan. "Our site does not restrict the dates on resumes that people submit to us. In fact, to combat age discrimination we do not ask for a year of graduation from college," in an email on March 13.

Barring older people from commonly used job search sites because of their age is discriminatory and negatively impacts our economy Lisa Madigan Illinois attorney general