I want to know the answer to the following question:
What does the word 'customer' properly apply to?
All the background I'm provided with is that "On July 22, 2008, in the aftermath of the Southwest Airlines inspection scandal, a bill was unanimously approved in the House to tighten regulations concerning airplane maintenance procedures, including the establishment of a whistleblower office and a two-year "cooling off" period that FAA inspectors or supervisors of inspectors must wait before they can work for those they regulated.". Is that enough to answer the question?