Contract number: ECHA/2020/724  Restricted  Service contract conditions of December 2018  For the purpose of this contract  the following definitions (indicated in  italics  in the text) apply:  ‘Back office’ : the internal system(s) used by the parties to process electronic invoices;  ‘Breach of obligations’:  failure by the contractor to fulfil one or more of its contractual  obligations.  ‘Confidential information or document’ : any information or document received by either  party from the other or accessed by either party in the context of the  performance of the  contract  that any of the parties has identified in writing as confidential. It may not include  information that is publicly available;  ‘Conflict of interest’ : a situation where the impartial and objective  performance of the contract  by the contractor is compromised for reasons involving family  emotional life  political or national  affinity  economic interest  any other direct or indirect personal interest  or any other shared  interest with the contracting authority or any third party related to the subject matter of the  contract;  ‘Creator’ : means any natural person who contributes to the production of the  result ;  ‘EDI message’  (electronic data interchange): a message created and exchanged through the  electronic transfer  from computer to computer  of commercial and administrative data using an  agreed standard;  ‘e-PRIOR’ : the service-oriented communication platform that provides a series of web services  and allows the exchange of standardised electronic messages and documents between the  parties. This is done either through web services  with a machine-to-machine connection  between the parties’  back office  systems ( EDI messages )  or through a web application (the  s upplier portal ). The Platform may be used to exchange electronic documents (e-documents)  such as electronic requests for services  electronic specific contracts  and electronic acceptance  of services or electronic invoices between the parties. ‘Force majeure’ : any unforeseeable  exceptional situation or event beyond the control of the  parties that prevents either of them from fulfilling any of their obligations under the contract.  The situation or event must not be attributable to error or negligence on the part of the parties  or on the part of the subcontractors and must prove to be inevitable despite their exercising due  diligence. Defaults of service  defects in equipment or material or delays in making them  available  labour disputes  strikes and financial difficulties may not be invoked as  force majeure    unless they stem directly from a relevant case of  force majeure ; ‘Formal notification’  (or ‘formally notify’): form of communication between the parties made  in writing by mail or email  which provides the sender with compelling evidence that the message  was delivered to the specified recipient; ‘Fraud’:  an act or omission committed in order to make an unlawful gain for the perpetrator or  another by causing a loss to the Union's financial interests  and relating to: i) the use or  presentation of false  incorrect or incomplete statements or documents  which has as its effect  the misappropriation or wrongful retention of funds or assets from the Union budget  ii) the non- disclosure of information in violation of a specific obligation  with the same effect or iii) the  misapplication of such funds or assets for purposes other than those for which they were  originally granted  which damages the Union's financial interests; 'Grave professional misconduct':  a violation of applicable laws or regulations or ethical  11  II.1. DEFINITIONS  II. General Conditions for the service contract 