To keep The Har tford’s par tnership with our customers  and agents working as efficiently and effortlessly as possible   we expanded our web-based  Electronic Business Center .  This resource center makes it easier to provide small business customers with the fastest service  best pricing and most effec- tive coverage. The Electronic Business Center allows agents to view bill- ing  claims and policies online  as well as process endorsement requests on the spot. Through the Electronic Business Center  agents can access  a web-based tool  called “Icon 2.0 ” which allows them to sub- mit business inquiries and obtain quotes quickly and efficiently Throughout its 115-year history  The Hartford Conservatory has  provided a nurturing environment for emerging performing artists such as  from left to right   Mario Santos    Jordan Bartucca and  David Hiestand . Located in the same Asylum  Hill neighborhood as The Hartford Financial Services Group  the Conservatory found its best insur- ance coverage with The Hartford. Pat Priest  an agent with the Webster Insurance Agency of Wallingford  CT  notes that as a non-profit organization  having  the right coverage at the right  cost is critical to the Conser- vatory. “The Hartford was able  to provide that ” Pat points out. Jackie Rowley  Director of Finance for the Conservatory  is pleased to “have everything with one company. It’s a lot easier for us and The Hartford has such a good reputation.” Pat notes that  from the agent’s point of view  “the ease of working with The Hartford’s online quote system is a plus. It offers immediate underwriting guidelines for quotes  is quick and precise  and includes broad coverages for each client’s needs.”   reality from students’ dreams 23 21 % premium growth in small business insurance  from 2003