Looking for new software - Appfolio or Yardi Voyager
We are in the process of moving to a new software and we're at the initial stages of just looking at demos and reviewing. We are a commercial industrial portfolio with just under 50 tenants, and will double this in the next year - so looking for something to grow into.

I feel that the accounting side is standard across the board. I'm looking for a good process for lease abstract, CAM recs, marketing and a streamline process to help our maintenance property managers to track their work and submit their requests with outside vendors..

So far the recommendations have been Appfolio and Yardi Voyager. Any thoughts on either route to go and why one is preferred over the other? Also, I know Voyager is a little higher on cost, any idea on how much?
[{"id": "iij2w03", "text": "I use Appfolio", "replies": [{"id": "iij3qoo", "text": "Do you find it easy to use and does it accomplish what you are needing to do? Any complaints about it? How big is your portfolio is you don't mind?", "replies": [{"id": "ijyc9qb", "text": "do not go with appfolio! I have 60 units, just finished going through onboarding with appfolio and on day 1 of \"going live\" they tell me they have no phone support even though their website says they do. I even told my salesperson that it's a requirement that I have phone support before I started onboarding Worst experience I've ever had. I told them I want to cancel because of the lies and lack of support.", "replies": [{"id": "ijzql70", "text": "Are you actually going to cancel and jump on to another software? What made you choose Appfolio over others?", "replies": [{"id": "ijzrvdo", "text": "100% I've already told them to cancel and I'm just waiting for them to turn it off. I was on Buildium and I am moving back to Buildium. Grass is not always greener.\n\nI originally chose to move appfolio because of the software and the features that it had. It seemed to do more than Buildium. It doesn't. The reason I'm canceling though is 100% because of how terrible their customer service is and the fact that they lied to me about phone support. \n\nDm me and I'll forward you the emails I have with them so you can see their actual responses (or lack thereof).", "replies": [], "depth": 5}], "depth": 4}], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "iijb6a3", "text": "We are a commercial Yardi client. It's definitely a full-featured system. It's capable of doing pretty much anything you want, but takes time and resources to manage it. If you have staff dedicated to the implementation and ongoing maintenance, then Yardi is a good choice. \n\nWe looked at Appfolio a few years ago. It was much more user-friendly, however lacked some of the more advanced features/custom abilities we wanted. I got the feeling it's for smaller shops that don't want/need Yardi.", "replies": [{"id": "iijvo4h", "text": "The implementation part I understand, but I figured, once it's implemented, then that part is done. Could you expand on the on-going maintenance?", "replies": [{"id": "iiksjdz", "text": "Things break. You need new reports. You add properties/projects or change your policies and procedures. \n\nYardi has software updates and you need to have people check it didn't break something you have set up.", "replies": [], "depth": 3}, {"id": "iis9ca4", "text": "yeah ur gonna need a dedicated IT guy just go with appfolio ur too small for the Yardi and can always switch if you get enough leases down the road", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "iijir27", "text": "The best thing about Yardi is its ability for customization. Basically, they can figure out how to accomplish whatever you want, if it isn\u2019t something standard.", "replies": [{"id": "iikidcq", "text": "Whilst this is true, the caveat is the necessary budget that\u2019s needed to customise. I would suggest that an organisation with 50/100, even 200 leases, is not one a good candidate for that scale.", "replies": [], "depth": 2}], "depth": 1}, {"id": "iijo7bh", "text": "For your size. AppFolio is the better choice. Yardi is powerful, but a lot of that power requires resources that you don\u2019t have scale to develop/maintain. We are very happy with AppFolio.", "replies": [{"id": "iijve61", "text": "What scale would you find Yardi to be appropriate?", "replies": [{"id": "iik5bcr", "text": "Big enough that r/commercialrealestate isn\u2019t where you\u2019re getting your advice.\n\nSeriously, though, I\u2019d say a multiple-market management company with thousands of units under management.", "replies": [], "depth": 3}, {"id": "iikhzp3", "text": "At least a few thousand leases under management and a large budget for business analysts/admin/finance people.", "replies": [], "depth": 3}, {"id": "iikzxw2", "text": "The company I work for uses yardi- 4,000+ doors and counting", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "iimmixw", "text": "Love to see this question as our businesses are fairly aligned and I am on the back end of making this same decision.\n\nMy company provides third-party property management services for residential and commercial owners. We provide full accounting services, as well as employ five full time maintenance technicians. We also plan to grow a portfolio of our own properties over the next few years to bring into the management fold.\n\nWe currently use Yardi Breeze and I find it to be lacking in certain accounting methods and especially in maintenance tracking. It\u2019s also buggy and occasionally shuts down for the day, which can cause major issues for your Admins. Earlier this year I went through the demo experience for Voyager as I was told it would be fully customizable and better on the client side. It turned out to be prohibitively expensive as it brought our software costs up to $40k per year for roughly 1,200 units under management. I also don\u2019t believe they offer the API to get you the exact product you need from a maintenance standpoint. We have over $600k in maintenance billables per year and did not learn of a way to effectively track and manage that side of the business, so that was a key factor in the decision as well. \n\nOne of our clients is a private equity group that backs AppFolio and I\u2019ve been given a good background on it. The cost increase is not significant and its basic offerings are more robust than Yardi\u2019s. It also comes with its own IOS/Android app for you and your clients to manage your accounts, which Yardi does not. As others have said, I believe it to be a better package for small-to-medium businesses. I should have a more precise sense of the differences once I complete the demo process next week and will follow up here.", "replies": [{"id": "iinohlz", "text": "Awesome! Thank you for the reply. I would love a follow-up after your demo or if you don't mind, maybe connect and discuss. I would be interested in the route and the expected timeframe for implementation. \n\nI tried to do a demo with Appfolio, but because we were just below 50 tenants at the time, they did not do a demo since 50 is the minimum. Odd, since the quantity of tenants may be smaller, but our square footage is probably higher than most that our double or tenant size. I'd be interested in your thoughts on them after the demo - I hear nothing but good things about the software.", "replies": [], "depth": 2}, {"id": "iz1h5uc", "text": "Would you mind sharing what you pay for Yardi? Is it per user or some other metric?", "replies": [], "depth": 2}], "depth": 1}, {"id": "iimvnr5", "text": "We manage over 200 rental units and have used the program Appfiles for 10 years. We explored Yardi and Appfolio last year but they didn\u2019t have the features Appfiles offers that we (realized) find valuable.", "replies": [{"id": "iinn40e", "text": "What features do Appfiles have that you guys find valuable that the other 2 did not offer?", "replies": [], "depth": 2}], "depth": 1}]