Architect company complaining about music? What is my right?
Hey guys,


We just received a neighbor that is an architect company, they seem to always complaining on loud music. ( overexaggeratinfg)

We have been talking with them several times regarding how important music is for our business. And we have even crossed our limits to agree with them to make guidelines for our employees to play music on 30 % during their core office hours: 8am-4pm. 

We have also made sure to follow up our store manager and  employees on this. We also have documentation that they never played above 30 %.  Although they keep complaining, and threatening us that they will go further with this case to landlord.

How do we solve this and what are my rights? BTW this building is historical and cultural and regulated to be leased out for “businesses such as retail and food and beverage  that provides service towards the audience”. However this neighbor is an office and This architect company is super isolated.
Also according to the contract we are able to have noise until 11pm.
[{"id": "hdwf4lp", "text": "What does the lease say? That\u2019s the only answer. If you own your space, then I guess they\u2019re out of luck. I wouldn\u2019t rude about it, but it\u2019s not your problem unless you\u2019re violating a lease.", "replies": [], "depth": 1}, {"id": "hdwj3ml", "text": "From a practical level, recommend that you go into the architects space and record the noise the next time they complain to see their side of the story. If you want to get really fancy, there is a decibel meter app you can download and get a reading on the noise level. With these pieces of info you should be able to call BS or find out you are the inconsiderate neighbor. \n\nRead your lease as well. Most likely section to apply here is a quiet enjoyment clause.", "replies": [{"id": "hdyjqm8", "text": "This.  Start to gather actual evidence that can be used in arbitration if it comes to it.\n\nYou were there first so this feels a little like the Karen who buys a cheap house near the airport and then complains about the airplanes. Lesser beware, they didn't do their due diligence.", "replies": [{"id": "heeb13u", "text": "Love this comment, and super good comparison. I just found out that According to the ZONING plan, the landlord is not allowed to lease out to any offices in 1st floor. Despite this they leased out to an office illegally. Should I report this to the municipality? Or should I talk to landlord regarding this zoning plan first?\n\nAccording to the zoning plan:\nbusiness / catering / audience-oriented functions Business / catering audience-oriented functions must be integrated on the 1st floor facing the street. Business is only allowed on the ground and first floors. The individual business must not exceed T-BRA = 1500 m", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "hdwkfxn", "text": "Definitely in the lease although at some point the LL needs to be involved. They should complain to them, then the LL can come to you. \n\nYou have no privity with your neighbor.", "replies": [], "depth": 1}, {"id": "hdwm7xz", "text": "Tell them to go to the police or go pound sand. Eigther you are above the legal limit or not. And if they keep it harassing you, get a restraining order", "replies": [{"id": "hdwpu8p", "text": "This is bad advice. Most leases include a clause that you cannot bother other tenants in the building. It probably comes down to what is \u201creasonable\u201d. But it you just do whatever you want you may be in default of your lease agreement and open to expensive consequences.", "replies": [], "depth": 2}], "depth": 1}, {"id": "hdwyi3l", "text": "Are they in the same building? Do you share the same landlord?", "replies": [{"id": "hdy1nvs", "text": "Yes same landlord", "replies": [], "depth": 2}], "depth": 1}, {"id": "hdwzvf6", "text": "Read up on local nuisance bylaws. You are probably liable for nuisance", "replies": [], "depth": 1}, {"id": "hdx2ev7", "text": "Sounds like you have been reasonable and accommodating.  I'd URGE them to go to the Landlord (assuming you share a Landlord).  Tenants don't need to be working this kinda shit out beyond trivial matters.  If they moved their office use into a retail environment that's on them, not you.  Are they going to bitch about parking and foot traffic next?  Food smells?  STF and go find a proper office.", "replies": [{"id": "he3552t", "text": "This! Plus, as another poster said they're architects. They should really understand how this sort of thing with sound bleeding into another space works.", "replies": [], "depth": 2}], "depth": 1}, {"id": "hdx7vqq", "text": "They are architects they should know about commercial white noise machines and soundproofing.    You\u2019ve been accommodating, now it\u2019s their turn.", "replies": [{"id": "hdyl20k", "text": "They can use accoustiblock, white noise, sound clouds, etc - lots of options they are not implementing", "replies": [{"id": "he030ju", "text": "Thanks alot!", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "hdxre0d", "text": "If your noise is impacting your neighbor, they're probably in the right.", "replies": [{"id": "hdzib6c", "text": "that isn't at all true.  If LL is dumb enough to lease to an office use next to a bar its on them to make sure the office use is fitting and isolation is in place.  \n\nIf I were OP I'd tell them go ahead and call the landlord and let them figure it out.  There is a difference in being a good neighbor and in using a space you leased for its intended and reasonable purpose.  Whatever construction and sound issues may exist are not necessarily OP's problem and if they want to play music for their customers at a reasonable level for their type of business, then absent their lease limiting them they should", "replies": [{"id": "he07fpo", "text": "You clearly missed the part where I said *\"they're probably in the right.\"*", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}]