Industry Issues - Graduate Student Research Question!
Hello, I am an MBA student currently working on a research project for potential solutions that can improve the commercial real estate industry from a broker's perspective (or in general). I wanted to ask if you had any thoughts on problems you face - could be annoyances with certain processes, issues with accounting/collecting payments, finding and retaining leads, etc. I'm on a team of engineering students as well so we can prop up a prototype pretty quick to see if a solution helps. 

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Would love any input you have!
[{"id": "ic96zkt", "text": "Building a database of leads is still a challenge. \nThe best process I've come across is starting with Trepp database of CMBS loans to identify owners that will need to either sell or refinance their property in the next year.\n\nThen the next step is slowly to merge this data with Costar contact data or other Google searches and cold calling figure out who is the best point of contact to talk to about getting the listing or work on the refinance for them.\n\nAnother pain point as an underwriter is all the terrible forms out there. I partly blame the brokers on this. \nA broker will provide a pro forma income statement that a total lie and not connected at all to historical income. A good broker at least explains their reasoning for deviating from historical income.\n\nFrequently I'll have brokers claim it is a NNN lease but not shower any CAM charges being collected.", "replies": [], "depth": 1}]