How can I get Lease Officer to tell me senior Management's email and phone number?
I need a commercial lease in Hong Kong. The lease contract has some onerous clauses that I'd like changed. The leasing officer says they can't be changed, but I don't know if he asked his boss at management before rejecting my request for changes. I don’t want him rejecting my requests without asking his boss. I want to receive a decision directly from management.  I tried Google, but I can't find their email or phone number. He keeps refusing to provide me their  email or phone with many excuses. 

1. He says their multi-billionaire corporation won't change clauses for small businessmen like me. Contacting management will be useless. Even if I do, they would say the same things like him and reject my request. Management will be offended if I contact them directly, because I'm expected to deal with leasing officer,  not them.

2. He says  management will think he did a bad job if I  contact management. He says he might be punished or get fired if I do.

3. He makes me feel bad. He says he can't do much about these onerous clauses. Escalating means I don't trust him. He says most tenants don't escalate. He'll be offended if I do.  But he's right — I DON'T trust him.  I have no way to confirm that management indeed rejected my requests, or if he forwarded them to management. I don't trust him to have done so! Why would he spend time to do it, when he knows ***I'm a little guy with no bargaining power***? 

I MUST remain very polite. **Hong Kong is very classist hierarchy.** Competition and life in Hong Kong is HARD. Hong Kong's [Four](https://en.wikipedia.org/wiki/Four_big_families_of_Hong_Kong), [Five](https://www.famcap.com/2014/10/2015-1-9-five-families-that-control-hong-kong/) billionaire tycoon families control all the real estate. **If I offend them, they won't lease to me or deal with me again. They can ruin my business.** 

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FYI, here are 2 onerous clauses.

4\. Current Tenant hasn't delivered vacant possession of the premises. Officer says current Tenant will leave shortly, but he refuses to say date.

5\. If Landlord can't handover premises on the agreed commencement date (1 February 2021) for whatever reason, the Landlord is entitled to postpone the commencement by at most 9 months by written notice. But Landlord is entitled to demand me to take earlier possession at any time, by giving me 5 business days written notice. Tenant shall have no claim whatsoever against Landlord.

9 months postponement is TOO onerous.  I requested shorter postponement...2 months. Honestly even 2 months is onerous, but I'm trying to strike a happy medium. If Landlord can't handover by 1 April 2021, I got to look at other commercial leases to continue my business. I can't stop business for months! Customers will hate me or go away! But officer says management refuses to change. He just repeats 9 months is standard management policy.
[{"id": "gbj52ps", "text": "This sounds next level", "replies": [], "depth": 1}, {"id": "gbj9oej", "text": "I'm do in-house leasing for a large real estate family office. Here's my advice, but I am in the USA, so this may not be the right way to handle it in Hong Kong for cultural reasons.\n\nThe person you're dealing with is rude, and it's strange he won't negotiate this delivery date, but he is right that the top people at the company don't want to talk to you. Their time is very valuable and they pay the leasing officer to make the small deals so they can spend their time on new projects and the big deals. They don't care if you're tough to their leasing person, but they don't want to hear about it until the deal is ready to sign.\n\nI would cross out 9 months, write in 3 months by hand and send them back a signed agreement. They can choose to counter sign or not. You are right to not sign an agreement with that 9 month range to give you the space. If they don't agree then move on and find a different space with a more reasonable property owner.", "replies": [{"id": "gbjlcet", "text": "&gt;  but he is right that the top people at the company don't want to talk to you\n\nThanks. I was referring to this Leasing Officer's manager, not the leasing company or landlord corporation's executives. Did you mean that even the Leasing Manager won't want to talk to me?", "replies": [{"id": "gbk73me", "text": "This is an odd situation you're in where the low level person is being so tough, usually they're the ones trying to make deals and getting turned down by management. If you can't find their boss's information online just send them your best offer or move on.", "replies": [], "depth": 3}, {"id": "gbk9x0w", "text": "I think he\u2019s saying to counter offer by changing whatever he sent you and sending it back to see what he says.\n\nYou probably want to get an attorney, if you\u2019re not comfortable making that call.", "replies": [{"id": "gbkbwnc", "text": "&gt; I think he\u2019s saying to counter offer by changing whatever he sent you and sending it back to see what he says.\n\nAre you reading between the lines? He didn't actually say this to me. Or is this your idea?", "replies": [{"id": "gbkd511", "text": "He says...\n\n\u201cI would cross out 9 months, write in 3 months by hand and send them back a signed agreement.\u201d\n\nIn American business contract law this is a counteroffer. Unsure how HK would interpret it. Hence the lawyer recommendation.\n\nIf you follow this guy\u2019s advice you should be ready if they accept your new terms. They could  also negotiate the terms with another counteroffer or they could just ignore you.\n\nYou\u2019re likely dealing with the deal maker so you aren\u2019t going to be able to go over his head without having something to bring his boss. Bring something to the table to get good terms you favor or at least with a hope to negotiate. But don\u2019t stop looking around.", "replies": [], "depth": 5}], "depth": 4}], "depth": 3}], "depth": 2}], "depth": 1}, {"id": "gbj9see", "text": "You counter the leasing agent with your terms, if he says the owner wont do those terms then tell him you will be leasing elsewhere if they arent willing to work with you on anything. \n\nThe owner hired the leasing brokerage to lease the property. You dont try to go above that, hes the guy.", "replies": [], "depth": 1}, {"id": "gbjwd6r", "text": "&gt; I got to look at other commercial leases to continue my business\n\nYeah, you do have to look at other commercial leases to continue your business.\n\n&gt; He says management will think he did a bad job if I contact management directly. If he did a perfect job, I wouldn't need to contact management directly. He says he might be punished or get fired if I do.\n\nHe is correct that he is doing a bad job such that you feel the need to go over his head to his manager.\n\nYou're acting like you can't walk away. He probably senses that you feel that way. If you can't walk away, then you will accept whatever terms he tells you to accept. If you can walk away, then maybe you can find something that you can lease on the terms you are looking for. It could be this space, or it could be another space. It should not matter to you too much either way.", "replies": [], "depth": 1}, {"id": "gbmi8gl", "text": "Use the website hunter to find the email. Usually once you know the email set up its easy to find. Also, try googling the company website in quotes with the persons name and the word email and it may come up. \nExample:\n\n\u201c@smith.com\u201d joe smith email", "replies": [], "depth": 1}]