I feel like our broker is being keenly unhelpful. Is this normal?
So we're trying to lease about 2000sqft of office space.  There will be TI.  We found our broker through our residential property manager; she used to work in the same office but after health issues struck off on her own (their relationship is still friendly).  

He was initially quite helpful.  He gave us a list of 20+ properties in October.  We toured 5 of them in February and negotiated with a few.  There was one on his October list that he did not set up with us to tour until we specifically requested it.

We've been at "draft LOI" on this property for three weeks.  He initially wanted to propose $10/sf TI until we did some legwork (including this subreddit) and determined that typical leases in the area are at $20-40/sf.  He then reworked the LOI to have the landlord cover the TI 100% on the assumption that they'd come back angry but willing to meet in the middle (the landlord and his broker have seen exactly zero from us).

To everyone's surprise, the landlord came back with "sure, we'll do 100% TI but we want a 10-year lease and a personal guarantee."  Which, to us, means that there's plenty of reason to negotiate.  Our broker asked for 2 years worth of P&amp;L (which we supplied within hours) then said our P&amp;L did not support the lease.  

Which we knew.  We're expanding in a new market.  We have projection upon projection (in quickbooks, arcGIS, etc) demonstrating that expenses will be covered by a factor of 4 *worst case.*  He has seen these projections.  We have investors happily willing to cover 100% TI if necessary.  He's known this for a month.  Yet today it took a half-hour conference call for him to change his tune from "we should make them cover 100% TI" to "you need to apply for an SBA loan."

This isn't even about financials.  We would like to lease a property.  We've been attempting to do so - from a willing landlord - for a month now.  Yet for some reason it takes a conference call to get the information we need from him to move forward - information that could be relayed in a text message.  

Is it always like this?  How on earth does anyone get anything done?  What can we do to move on - we don't lack the finances (either personally or as a business entity), we don't lack the documentation and we don't lack the will.  So why is it taking a solid *month* to put together an LOI?
[{"id": "cp3bc8d", "text": "From my read, it is all about financials.  \n\n&gt;\"you need to apply for an SBA loan.\"  \n\nMeans that you don't have any money to support a personal guarantee. ", "replies": [], "depth": 1}, {"id": "cp3bxgp", "text": "I just typed a much to long response then reread this and deleted it all.  \n\nYou have investors willing to pay 100% of ti right?  Make an asis offer and be done with it.  Or get an SBA loan like he said.  The landlord doesn't feel confident in your 'projections'.  \n\nHow much is your TI?  How long of a lease term are you trying to get?", "replies": [], "depth": 1}, {"id": "cp3cqgk", "text": "Sounds like you guys can't afford the property you want. Why is it his fault? Projections don't mean a whole lot in the way of securing property, if your projections are so good then why don't you go to the bank and get a loan? Because there is risk that the bank is unwilling to take on, same goes with that landlord. Go get the SBA loan and then you won't be having this conversation with him. \n\nI'm sure you are not his only client. I wouldn't want to tour the same company 5 different times and barely have anything in the works. \n\nThere are two different tenants you can rep. Those that have done the dance before and know the ins and out of finding a new location and then there are companies like yours who expect to have their hand held throughout the entire process..... If you're going to be making the same commission who would you rather work for?\n\nSorry for the rant, I'm working with a guy right now who thinks that because he is trying to open a church he doesn't need to provide any P&amp;L statements or proof of income. God will just take care of it, right? And of course this is the one client I have that calls me all the time and wants to tour a million different buildings. \n\nWith all that being said though, I would be working my ass off for that possible commission on your deal. ", "replies": [{"id": "cp41v6g", "text": "churches are the worst man.  Did that once, never again.\n\nEvery once in a while I'll see someone comment about how active that space is etc and I just shake my head.  Either I'm a horrible broker or those deals are just impossible to get done for exactly the reasons you just said.  \n\nThat and the 'oh we will be able to raise funds from our membership when the time comes' bs.  Really?  You have 20 seats next to the ghetto subway in a strip center.  Who are these people that are going to give you half a million bucks?  \n\n//sorry wanted to join your rant\n///Everytime I hear someone say 'its in gods plan, it will happen' I know my time is being wasted", "replies": [{"id": "cp45wnc", "text": "This made me laugh.", "replies": [], "depth": 3}], "depth": 2}], "depth": 1}]