They have a \"billing department\" who will not send me a bill!?\n\nThey are refusing to send me a paper bill, because I pay in advance. So they will never send me a paper bill unless there is an amount due. They won't send any notice of my account standing, or even an invoice with my balance. \n\nI told them I need my bills for my tax purposes; I expense my internet bill for my home business...and they still won't send any bills, any invoices or any statements that show my payments, what they charge me each month or anything.\n\nI'm on my 3rd level of supervisors and they're just wasting my time. The worst part is that there is no other cable internet provider here. If I could switch, I'd do it in a heartbeat.\nWHY DO WE LET THESE COMPANIES HAVE A MONOPOLY ON THE MARKET?