HealthNet has THE WORST customer service I have ever experienced.... not just with Insurance providers, but overall. \n\nI think their \"Escalation Department\" is a circular waste basket. When a customer service rep tells you that they are going to take personal ownership of your issue because it is so messed up on their part, don't believe them. They apparently couldn't care less. I begged them to take my first premium payment so I could be enrolled.\n\nI doubt they will take accountability for their incompetence now that open enrollment is closed. Thanks HealthNet! I'll pass my correspondence records on to ObamaCare.