HORRIBLE MANAGEMENT!!! when I bought my glasses they offered the insurance, which I bought, and they said should anything happen to my glasses they would be replaced. Needless to say Cheryl did not disclose the copay and here I am paying for my replacement glasses. When we told the manager that she never explained the copay, which she never did, he state multiple times WELL  LIKE I SAID I WASNT HERE WHEN THE TRANSACTION OCCURRED SO I WOULD HAVE TO ASK HER AND SEEING AS SHE HAS BEEN ONE OF MY LONG TIME EMPLOYEES I KNOW SHE DID EXPLAIN IT AND GO WITH WHAT SHE SAID.  We will be filing a BBB complaint. Do yourselves a favor folks and go somewhere else where there is some sort of customer service or at least to another lenscrafters where they actually treat you with respect and don't give you the ITS THIS WAY OR THE HIGHWAY option.