My dog needed an emergency surgery and they told me to leave the dog and they'll take care of it in 15-20 mins. That was like 9 am, when I called later around 5:30pm to go check on my dog no one answered my phone and I received a call around 6:15pm that my dog was just taken in for surgery. I was furious because she needed urgent attention in the morning but I think they forgot about her. But this hospital gets 4 stars because she did a great job on the stitches. I was impressed and happy that my dog is back home and paying and jumping around like before :) a little expensive I thought but aren't they all???