I am so disappointed in the lack of customer service here. As I waited quietly while we tried to get a $15 credit my bro was promised by the shop manager Nicky, the acting manager Nicole came storming out almost similar to a pit bull ready to pounce on on a 5 year old. She barked for several minutes until I intervened. She then became defensive and threatened not to help if I didn't leave. REALLY what is this  . The DMV treats people better than she did. Never will I make a purchase from here. First impression means everything Nicole.