You never get a second chance...right?  My intention was to cash-in the (2) days FREE I had accumulated for being a frequent user. Checked-in Fri 5:30p returned Sun 10:30p. Paid for covered parking and there is concrete dust allover my car, lol?!? Not a problem until I try to pay with the free passes and was charged additional $11.00...for \"1hr over\" according to Supervisor Donna. She sort of listened to my concern but said she was unable to refund my c/c ...really?!! Didn't care to ask for my advice re: suitable solution...no employee empowerment?  Or Bait-n-Hook pricing??