I had a rough start to my experience at this store. I knew I was going to be late to my Genius Bar appt. I called in on my way from Tempe and the lady said she'd make a note on my appt but it was ok.\n\nWhen I got there, a red-headed lady attempted to check me in. Once she found out I was late she started arguing with me and tried sending me to another store so I walked out angry. In the parking lot I called the store again to complain about what happened.\n\nThey had me go back in to speak with a manager who squeezed me in as soon as she could and the lead technician got my MacBook Pro in for repair.\n\nApple came through after almost losing me as a customer today. Thanks.