This is a lot like Alamo when they started out.  After they got sued several times they cleaned up their act.   I suspect it will take some lawsuits to get Fox to clean up their act.    For a recent rental in PHX, they tried to give me an \"upgrade\" for \"only $20/day.   When I refused 3 times, they gave me the upgrade since they did not have the car I reserved,    When I returned it, they tried to charge me the upgrade fee.   They also tried to charge me an extra day even though I was returning 20 mins early.    I had to go back to the rental desk and screw around for 45 mins to get it fixed.