I hate going into this store. We walked in and there were plenty of associates walking around not doing anything. I wanted to ask questions about a phone accessory, we wandered around the samsung displays for about 20 mins and not one single associate asked us if we needed help, but were passed by plenty.  We ended up leaving with unanswered questions and went to the Avondale store the next day and within 2 mins were approached and asked if we had any questions.  I was able to get my questions answered.  I live in Surprise but if I HAVE to go to Best Buy I always end up at the Avondale location much better customer service.