After a visit last year that went badly (rude customer service), I decided to give them another try. My friend scheduled an appointment for 4 people and I was feeling sick the day before so I called to see if it could be cancelled in case I was still unable to go the next day. \n\nI was told their policy is 24 hours ahead of time to cancel. I said it was 23.5 hours ahead of time and apologized, but reiterated that I would really appreciate it. \nNope, she tells me they will charge 100% of the price anyways. \nI tell them there are laws against that and she repeats it's their policy. \n\nPaying 67$+ tax for a mani-pedi I'm not even getting? Are they unable to book another appointment between now and then? Are they flying in a specialist?\n\nNever returning. No one I know is going ever again either.  Revise your customer service and stop taking yourself so seriously Rouge Nail Salon.