After learning of my unhappy review Bob (management) from Frick requested some time to talk to me about the services I received.  When we discussed the services Bob and I both agreed that it was not FPA's goal to have unhappy customers.  It was an unexpected phone call, but it helped me regain some trust in the garage.  We have agreed to discuss future automotive needs before choosing another location.  Bob really does manage a garage well and does not want to have a customer walk out unhappy.-------Chris