I have been to Nail Bar Spa Ballantyne many times. I even purchased their Groupons for 3 for $30 gel polish, since I am a regular customer. (For the reviewer that complained about the Groupon, it clearly states that it's for a gel polish ONLY. Looks like someone didn't read their Groupon on what was included. That's the buyers fault, not the salons.) \nI usually walk-in to get my nails done, since I find there is no difference in wait time if you have an appointment or not. I do think they need a receptionist for the front to check-in clients. This will help with client comfort and help the nail technicians really focus on their clients and not have the randomly greet people walking in or make them stop just to answer the phone. With that being said...\nThe nail techs at NBSB always, no matter who works on my nails, do a fabulous job!!! They are quick, quiet, professional and are always honest with their pricing. I will always go to NBSB to get my nails done.