So crazy.  We called from California.  Heather met us at our condo in Vegas that we desperately need a manager for.  She was on time, professional, very nice.  We were sold!  We returned home to L.A., filled out all their paperwork, and faxed it.  Never heard another thing.  Left 3 messages with the receptionist at the office, they promised she would get back to us.  Not only did Heather never get back to us, but NO ONE from their office did.  In the meantime, we found our own tenant, which is way time consuming for us, but at least we didn't get a tenant in there w/ Brady and then find out they would never be available to help the tenant, or us once we were actually paying.  Weird, though - what kind of company is perfect while they're trying to get your business, but then doesn't want to actually take your money???