If I could give this place negative stars, I would. I have given them two opportunities for high tea. Both times I made the reservation ahead. The last time was a large, large party. But don't take a reservation if you can't handle it...seriously. One table was for 13 little girls for their special little girls tea. At another table was 10 moms. It took 45 minutes for the girls to get their tea. FORTY FIVE MINUTES. These are girls under 12. \n\nThe moms table was even worse. My mother and grandma and I ordered the Sussex Tea, which is just tea and scones. They got the order wrong, and after 90 minutes, when we still had not received our scones, we just paid for the tea and left. I am so pissed. We were freaking starving. The kitchen staff was clearly totally incompetent and not ready for our party, even though we called well ahead. I am disgusted! Especially when six other parties came in and received full meals after us.