Very disappointing. My boyfriend and I were members here for 2 years.. and the staff was very friendly as long as you didn't have a concern or question about something. We did have an issue with one associate (Victoria) being absolutely rude! Complained several times and all we got was a text from the owner asking to call him. (Unprofessional? I think yes)\nHad surgery in April so I froze my account for 3months to recover. You are allowed 1 service while on a freeze but because I was recovering I didn't use them. Once I healed I called and  asked if I could use all 3 \"freeze services\" for 1spray tan. Jordan (the mngr) said yes. I went in and was told it was a $10 charge.. so all together I would be paying $40 for 1 spray tan??? That's crazy! Don't be fooled.. they'll charge you for every little extra no matter how often you go.