Customer Service is greatly lacking.  I went in today having been a Verizon customer for over 10 years and today I seriously though about switching carriers.  I've had my phone for over a year and a half and it's totally stopped working.  Instead of trying to serve me as a customer I was sent to the online services kiosk and then told that I could do everything myself online.  I pay well over $150 a month and I'm wondering why because when I need customer service I get a kiosk and online.  If you're looking to become a verizon customer think really hard and then find another store to go to!