I have been growing my hair out for about two years and made the decision to cut it all off recently. I had an idea of what I wanted in my mind but didn't have a picture to show as an example. I did a pretty shitty job of relaying the image but somehow Alex understood and delivered an awesome cut. I am so happy with the results-no regrets!! As a huge bonus, Alex takes the time to show you cool tricks to style your hair and do it yourself at home. All her products are natural, non- toxic and a lot of them are even safe to eat:) if you have kids, you don't have to worry about bringing them and having them inhale those toxic products because everything is super safe and gentle. \nBottom line, this is an awesome salon in central/downtown Phoenix, all natural products and a hairstylist that takes the time and listens! Alex is great, go and see her!