It pains me to write a negative review - I always get the most expensive haircut here, and then always leave a big tip, and I liked them - been coming here for years. Then they switched from paper based reward system to computer (good), and they asked me for my cards to put on the computer last time I was in (good), but then none of my six \"Stars\" made it to the online system.\n\nSp...I stopped in once, and they promised they'd check into it and call back. Nothing. I called and left a message, and was promised they'd look into it and call back. Nothing. I emailed them and waited for a reply. Nothing. Its just a shame - to treat, and lose, a customer over something so easily fixed as a free haircut (six \"rewards stars\").