This was my worst automotive decision ever.\n\nI was given a horrible customer service. I literally had to freak out and cause a scene in the store. It took over 24 hours to fix my car. I was driving cross-country and needed my window wipers to be unclogged (they stopped producing fluid). THIS IS STILL NOT FIXED. I have to take my car in again this weekend (after driving cross country with this nuisance) and will probably have to take it out on the staff in Melbourne.\n\nThe labor per hour rate was $110! Not even Cadillac would have charged me that much. I have used Pep Boys in the past and have NEVER encountered anything this bad.\n\nIll-informed, inexperienced sales staff. A condescending store manager. Shame on you, Pep Boys. You should reconsider your name, Jerky Boys is 10x more appropriate.