Nancy... I concur! \n\nStatefarm Insurance recommended this shop and i took it there because they said the service was timely and professional. Well they have had my Porsche Cayene for a month and it always a reason why it isn't completed. In addition, they have it set up so you get updated online and can view the status of the vehicle. The key is they have to actually update it and only happens when you make a request because several weeks pass and you hear nothing. Now, most people know insurance only covers rentals for 30 days. Well my 30 days is up today. \nJeff, my rep was to call me back on Friday past for an update and now its Tuesday with no word. \n\nPOOR CUSTOMER SERVICE ALL THE WAY AROUND!!!! I just pray the vehicle looks good!!!\n\nI will have to call Statefarm and let them know how much of a joke this company is!