Great cupcakes and cookies.  Unfortunately - worst customer service in the world.  It's a shame.  Twice now,  they have goofed up my cupcake order.  No apologies for the mistakes both times.  On one occasion, they completely forgot about the order.  I was told I would just have to buy items out of the case - which I did.  No problem.  However, there were not enough cupcakes to fill the order and I was charged the full order price.  When I pointed out that they had overcharged me by $9, the manager rolled her eyes at me.  Started slamming things around and told me sharply I would have to WAIT for the refund.   So you forget my order, don't apologize, overcharge for the replacement order, then have a hissyfit when I ask for the correct price. Wow. Unbelievable.