The manager is great---very accommodating and listens.  The optometrist is very thorough and kind.   I had only had good experiences in this store---but obviously the \"mature lady\" referred to was not there on those days.  Wow---does she need a course in customer service!  It was as if someone let the angry cat out in the street!   Why?  Why?  Why?  Very unprofessional.  I am so disappointed.