These people are just horrible with any form of paperwork.... Dangerously horrible. Twice they have not done the proper paperwork to refill my insulin prescription, both times being despite constant reminders to fax the proper paperwork. Seriously, how many times must I ask them before they fax a single paper?! An entire month advance notice and they only send the fax the very day I run out, resulting in me having to go buy insulin on my own (I'm part of a discount insulin program, but I have to get it from the doctor who has to renew the paperwork every 3 months), costing me $150! This is just the tip of the grief these people cause me. I'm switching to a new doctor as soon as I've got insurance that will allow me. Save yourself the hassle and find someone else for your medical needs!