we wanted to like this place, even after phoning and getting a grumpy response on the other end.  but the combination of uninspired grumpy counter help service!), a chai latte that tasted like hazelnut non-dairy creamer (beverages!), a dead orchid in the bathroom (ambiance!), and a baclava that tasted of stale cardboard and elmer's glue, with about the same consistency (cuisine!) left us sad.  better off looking elsewhere...