The opposite of an excellent customer experience.\n\nI came in to turn my old iPhone in for credit but was told that I needed to wait because the person checking in wasn't qualified to take my phone and give me a credit.  \n\nWhat are the qualifications one must have to give a simple credit?  I waited 20 minutes for a \"qualified\" tech to handle this \"difficult\" transaction.   He was happy to help because it was easy (his words not mine).  You stay Classy Verizon!!