I tried to buy a car here.  The quoted me a reasonable price for the new car over the phone so I gave them a credit card to hold the hard to find vehicle.  When I came in a few days later they lowballed my trade in by about 20%.  When I said the sale wouldn't close with that trade in the internet sales manager said that was the best he could do.  I told him to refund my deposit and left.\n\nA week later, no refund on my credit card.  I emailed them to remind them and received a response that I must visit the dealership and speak with a manager to get my refund.  Uhhh, no.  I called the credit card company and refused the charge.\n\nThe sales guys here play the old fashioned games and make car buying a chore.  I ended up buying new Hyundai a few miles away with no hassles and a smile on my face. \n\nMy suggestion... drive south on the 101 about 10 minutes - there is another dealer just east a few miles.