This review is long over due, but none the less warranted.  Last summer, SUNDAY July 21st (it was 110 degrees) to be exact, our 30 year old a/c died.  It was our sons 17th birthday and the party had to be cancelled.  We have known the Hays from their participation within our community and called them asap..  They had a technician over (on a Sunday!) within hours to confirm our diagnosis - we needed a new cooling/heating unit.  This tech got on our roof in the middle of a crazy monsoon storm!  Within hours, we heard FROM THE OWNER,  talking with us about what their service tech confirmed.  They were actually out of town when they contacted us! (I'm not so sure I could interrupt my vacation for work - but they did!)  Within 2 days, we had a new cooling/heating system on our roof - even helped us with some awkward 30 year old duct work.  We could not BE HAPPIER!  Thank you Hays!  We really appreciated your over the top service.