The staff has always been friendly to me. The inside dining area & bathrooms have always appeared to be clean. The one complaint I have is with the drive-thru. The last time I was there, it took around 6 minutes to receive 1 blizzard and 1 dipped cone. While sitting in my car @ the drive-thru window, you can see inside part of the kitchen, and it just looked dirty. They could really clean up the slushy machine a little bit since their customers are pretty much faced with that while waiting on their ice cream.