we ordered a fridge on a friday.  Saleslady (Priscilla) said it was in Salt Lake City & we would get it on the Thursday the following week, we would get a call for delivery (mind you, we had no fridge/freezer for this weeks time).  Thursday came & went so we called RC Willey only to be told Priscilla was on vacation for a week.  Customer service girl (Elsa) was rude & had no care that our fridge wasnt in & made no efforts to find out how long it will take.  We asked to talk to manager (Tom) who was basically acting the same...didn't know when our fridge would be in, it was back ordered (which no one thought to even tell us until we called) and answering our questions with \"I don't know\" or \"ok...?\" as if he was annoyed by our questions as to when we would get a refrigerator. when we decided to cancel our order, Tom just said \"ok, it's cancelled\", no apologies, no trying to find a solution.  The service here disgusts me and I know we will never order from here again.