My daughter and I had a great experience here.  We just walked in, no appointment is necessary.  This was my daughter's first waxing experience, and my last one was 17 years ago (traumatic).   For both of us it was almost painless, only a little sting, which is expected.  Our new client waxes were free, but I left a nice tip, because they did a great job and were very friendly.  We will be returning.