I want to know how on earth they got four diamonds. The room had a bathroom with a glass door and you could hear everything going on in there :( Glad my boyfriend loves me! really uncomfortable, no fan to put on or anything. Customer service was lacking, they charge $18 a day in resort fees and the only thing I use is the printing of airline tickets and three people could not give us paper for the printer. The television in our room had a huge line through the picture, had we been on a relaxing vacation and not been on the go the whole time, I would have asked for a new room. \n\nCan't believe the level of service and poor room quality is four diamonds. I have been at much nicer places with a lot less diamonds!