I completely agree with Elli with too many employees standing around and top it off the GM is doing the same \"looking like an idiot.\"  I can't believe that's how they get paid, I'm surprised they haven't been fired.  They are surrounded by many small business owners waiting for \"a handout?\"  Apparently they are not well-mannered and did not get trained.  How are they in still in business or do they think they are not in competition with OfficeMax which is down the street.  Yes, they are rude and they think that by \"telling\" me instructions on how to operate a fax machine thinking I can hear them.  Hel-l-l-o-o, I'm deaf you moron!  RUDE, RUDE, and RUDE!  I've come once a year for three years hoping they have changed, nope they're still rude and I will see that their business gets closed sooner.