Their website pretty clearly states they prefer appointments to walk-ins. So I call up to set up a consultation appointment with EZ, and the guy who answers my phone says, \"Um, you have to come in to talk to someone.\"\n\n\"Wait, I have to come in to set up an appointment?\"\n\n\"Um, yeah.\"\n\nSo they want appointments but won't schedule appointments over the phone. I don't know how anyone else feels about that, but I don't have the time nor patience to play guessing games about how and who I need to speak to just to set up a CONSULTATION appointment. It was enough to make me seek another shop.