Let's face it, this is a monopoly. Cox's monopoly allows them to deliver crappy customer service and to price gouge.  Every year I have to play a game with them to keep my \"bundle discount.\"  The company forces me to call every year or six months to find out why my bill increased and how to get it lowered.  What Cox should be doing is rolling with the new reality of companies like Netflix and Hulu which will render Cox cable boxes obsolete.\nTheir customer service is horrible: long wait times, burned out rude employees and either complete incompetence or indifference.  \nThere is no doubt that their internet service is top notch and reliable-as soon as I find an alternative to the high speed internet service they provide, I am gone.\nMy phone, cable and internet bundle runs about $165 per month.  I get angry every time I pay this bill (note, this is the \"bundle\" discount price.) Unfortunately, there are no comparable competitors to use as an alternative bargaining chip yet.