Went here last night to get their 44oz water and a snack before work. When I ordered I was told my total and to pull forward. I was in the drive thru line for OVER 35 MINUTES!! Finally about 10 minutes at a standstill I asked one of the servers what the problem was; to which he rattled off a few kitchen machined were out of order and there was nothing he could do and quickly told me he would \"just cancel my order\". I replied \"excuse me?\" He sighed and walked off. Finally about 30 minutes after I ordered I asked to speak with the manager, who was polite and the only reason my rating isn't ZERO STARS! I explained I am irritated I have been in line for over a half hour because the machines weren't working and if I ordered something that required that machine why didn't they let me know it might take a while since by this point I am late for work!! Needless to say, horrible management, even worse customer service and I will NOT be returning to this location!!