The customer service phone numbers are terrible, hold times very long, aging 747 fleet on the PHX-LHR route means frequent delays for technical reasons.  Used to be my favorite airline, now I'd rather fly with anyone else. Huge restrictions on using Avios points, then tiny seats with limited seat pitch.  As I type this I have been on hold to speak to an agent for 30+ minutes.  Time for them to go out of business and let a customer-centric airline take over these routes.\n\nUPDATE: It finally took me TWO HOURS on the phone to make a change to my flight working with an agent, constantly being placed on hold.  HORRIBLE, HORRIBLE, HORRIBLE customer service!!!  If there was a way to award ZERO STARS I would do it!!!