Store not busy on a Friday night. My husband and I changed some things on our plan and added a phone, etc. I asked a ton of times how much our new bill would be with the changes. The lady told me over and over again a $price. I asked her so many times, I could tell she was annoyed. I went in the store 5 days later and found out, while upgrading a phone, that the total bill is way higher than the Friday night lady said it would be. \nNot great customer service at all. The 1 star I am giving is for the nice gentleman who helped me the 2nd time I visited the store and he helped me with no hidden surprises when it comes to my new phone bill.