Friendly staff and service that works - when you can get it that is. My only complaint is that it is annoyingly difficult to book an appointment with them. They need to change the way they do their scheduling. Per Joanne, the guy that comes out to spray calls to schedule you at the end of the afternoon the day before you want them to come. Works great for last minute appointments I suppose. But if I want to book you on a Sat morning 3 weeks out from now because that's the only time I will be home during your business hours .. how is that not an option? They are cheap and the critters have not been turning up as bad even though it's been about 2 months since the last time they came. But should I ever get around to actually looking for another company with comparable price and service it'll be one less customer for crispy critters.