When they do it right this place has the best bagels in the area, unfortunately they frequently miss the mark. Quality is hit and miss, some mornings the bagels are terrible and some mornings they are simply stellar. Caps has a great dough recipe and a decent boil and bake kitchen, the owner needs to hire someone who cares about quality and service to build this business. Up until a few months ago I recommended this place to anyone who thought that Einsteins sold a good bagel, now I can't recommend it at all. If you need a bagel go to Chompies.