I contacted them to replace the springs on my  leather couch. At first they seemed really helpful and interested in the work. I talked to the owner who was supposed to call me back to schedule when to come look at the couch and take it to their shop. That phone call never happened. I even called and left a message with the receptionist and he never called back. So the next day I called again and talked to him. He didn't care at all that he didn't call me back. He flatly told me that he was busy and that I was 1 of 20 people he needed to call or that had called him. Great that he is that busy but if he continues to disregard potential customers like he did me he won't be busy for much longer.