One of my worst experience ever!!  We had so much problem purchase our flooring here.  Possibly any little thing that can go wrong went wrong.  And because of their mistake that I have to pay extra to my contractor.  We had brought up the problem to the service manager, and her attitude was not good at all....  Isn't a manager suppose to solve your issue and provide the best service as they can??  At the end all problems were solve and they credit $50 back for their mistake..