This butchers for me has sadly gone downhill. Having purchased oxtail which went off after two days and then mince which was full of bone fragments. They don't seem concerned either, wrote to them enclosing fragments 4 wks ago, they did not even respond. Lesson learned: Deal with face to face. I am giving them 2 stars for their steak which is good, zero for customer service. I. family & friends will not be returning to this butchers.