So ok I get all the complaints - the elevator lines and the fees and the inconsistent service but we actually had a great stay here and would recommend it to friends. Everyone we dealt with was friendly and helpful from the reservation people to the housekeepers.  Yeah the lines at check out are a pain but maybe 15 minutes? You have to accept the laws of vegas. If you are not a high roller you're going to be herded and manipulated a bit so they can maximize revenue.  Just don't get sucked in.  Bring  your own inflatables to the lazy river, skip room service, check the bill when you leave, take the tram, walk.  This was a great place for our family to stay at and the kids just loved the wave pool and lazy river.  It had its moments but overall a pleasant surprise.