The bookshelf pegs arrived a little over a week after the bookshelf did, and the deliveryman installed the shelves for me. Later, a team of two guys attached a mirror to my dresser that I originally wanted to keep separate, but later changed my mind. I'm not sure why they sent out two separate parties to complete two small tasks on the same day, but whatever, it got done. It was a little confusing because one party called me to confirm a time and the other party called my dad, although I had been scheduling and accepting all deliveries. Not a problem, though.\n\nAfter everything was settled, I received a handwritten thank-you note in the mail from one of the two salespeople we worked with. Overall, the organization is not great, but the furniture and associates are high quality.