Being pretty new to the Tempe area, I have to say this place is great. Why? Firstly, the environment and the staff here have been top notch and friendly since day one since I started being a customer at XB until even now, never a bad customer service experience. Secondly, I was rather happily surprised at the people you can end up meeting and picking a convo up with. Pretty much everyone I have met so far has been really interesting and welcoming, and down right just fun to speak with. Last but not least, the shop does offer quite a bit of good loose teas, in-house roasted coffees, and tasty specialty treats. \n\nTip to anyone new to Tempe that might live in this area: Come down, get a drink, strike up a convo! You never know, you might make a friend or two.