We're the notorious Gilmore's. lol \nI only say this because we come here as often as my husband and I go to our dentist and doctor combined.\nI can definitely say we've had a full experience with this place. \nWhen our Shiba Inu was having seizures, we had to make the decision to put her down. Dr. Lewis and the staff were very understanding, caring and gentle about the whole ordeal. We were allowed to bring in our other dog Casper, her companion, to say goodbyes.\nWe usually see Dr. Lewis just for familiarity for our remaining pets, Casper (a mini eski) and Hazey (a calico). \nWe did have a hiccup with one of the clerks when they had phone wiring issues. (ahem) lol It wasn't a great ordeal, but it ended up well.\n\nTheir boarding facilities on the other hand... ahh i'm giving them a second chance. I spoke with Anne, the office manager, and i'll just make a review when we pick up Hazey after her stay in December. :)