It's a shame when one needs to write a poor review but that's what I'm doing. Whether it was our salesman or the poor management attitude, but we could not get information we needed and their prices were high. We wanted prices on some moderate grade carpets but we were constantly steered toward the higher price ones. We wanted a quote on doing our home but was told they don't do that until the installers came out with the job request in their pocket. How can you buy when you are not given the cost in advance? Just a poor experience all the way around.