The complimentary airport shuttle service that I booked more than 24 hours in advance per their request was never sent to pick me up.\n\nOur room was never cleaned - even though we were gone 8am until midnight.\n\nOne of the staff members verbally abused my friend throughout the night. A long, odd and uncomfortable story.\n\nThe manager never bothered to return the message I left her highlighting these issues.\n\nYikes!