You know how you get those survey thingys online after a visit or a stay somewhere? Well, I got one of those in my inbox a couple of weeks ago. \"Another place to bitch, other than Yelp & Facebook?!? Why not!\". So, I filled it out. I got an e-mail apologizing for such a crappy stay & an offer for a tower suite. Not to mention, after complaining on their Facebook page as well, they responded right away saying how sorry they were & would look into it, etc. \n\nI'm SO not used to a facility, company, organization, etc. caring so much about their services. I honestly did not expect to get any sort of response what-so-ever, so the fact that I did (twice!!) totally earns Palace another star. I wish I could give half stars, because I think they deserve more than 3, but not yet a 4. I will be using my free room when I go back in Sept for my bachelorette party...whooo!!