The customer service was fine for this company.  However, the workmanship absolutely stinks.  I bought a sleeper sofa with a slipcover and after the first washing, the seams started to come apart.  I had to send it in at my expense to have it fixed.  None of the inner seams of the slipcover are finished or overlocked, so the threads unravel very easily.  Mind you I have only washed the covers once, but upon getting ready to rewash them, noticed that the zipper seam became unraveled.  \n\nI would NEVER purchase a slipcovered sofa from this company.  Just extremely poor quality.  I have had better quality with my cheap Ikea slipcovers at a fraction of the price.\n\nHeed my warning!