I wish I could give this a zero star, but a 1 star will have to do. We booked our car rental online about a week before our trip. Firefly was the least expensive for the mid size car, so we went with that. After our journey from Portland, OR to Phoenix, AZ, we went to check in for our car rental. Except, that part didn't happen. The girl who was supposed to be checking us in was not there. Nor did she show up after twenty minutes of us standing there waiting for her to show up. So, no show from the attendant led us to renting from Thrifty car, which cost us more money than we had originally been quoted from Firefly. Really frustrating. Won't even try to rent again in the future.\n\nAnyways, I guess if you want to see my true car rental experience, see what I ended up writing for Thrifty car rental.