I have gone here only a few times, since I'm more of a fresh fruit smoothie with boba type of girl; but when I'm craving milk tea, this is the place to go. Everytime I'm here, I always get the honey milk green tea with boba. It's absolutely delicious and I would highly recommend it. Since I have never actually eaten here before, or even sat down (I always get my tea to go), I cannot vouch for their customer service. But I can say that they are definitely fast in getting my tea ready (then again, I always end up going when it's not busy). So I guess I could say that my rating for this place is really for the milk tea.