Can't believe I am giving 5 stars to a place no one ever wants to go to. The Audi Service Department is like the dentist, you know you need to go, but you worry about what they'll find. Al is by far the best Service Rep I have ever worked with. Always accommodating and no bullshit games. I know this Audi has been more challenging than my past Audi's, but with that said Al and the Audi service team have been straight forward and have taken care of all of my issues with complete ease.