I have tried numerous times to get my food cooked right the first time without any luck!  I'm not sure why I keep giving Fat Willy's another opportunity to get it right. The manager has commented about how the cooks just can't get it right and have comped my dinner a few times,  but just can't get it right. If you want a rare or medium rare burger, don't go to this place! I have sent back more than one burger only to have it brought back out cooked well done. All my friends have had similar issues with how the food is prepared. It seems the cooks/ manager or owners don't care how you want your dinner served.