The customer service was great! The cashier was nice and so was the guy that handed us our food. The pricing is kinda crazy....like my boyfriend said, it's kinda like we went to a bbq but instead we paid $22. When I started to eat the burger I noticed an off taste...the burger was good but there was a familiar taste/smell. After thinking and eating, I realized the burger had hot dog flavoring....that was a first for me LOL. Not to sure about going back here...prefer SmashBurger over this for the amount we paid and quality of food.