I would bet the 5 star love is from folks who are the uber high end shoppers, so that the $1200 purse that resales for $400 is their steal of the century.  \n\nI much prefer viewing their high end deals from their online site (often the best gets sold immediately though), as I find the place a bit jumbly... but I am sure that is really a matter of mood / mindset / patience to search for your treasure.  I did walk out w/ a beautiful Gucci and was assured the buyers are fully trained for authenticity... but stilllllllll... I just have to wonder.