It's too bad that the food is decent because the customer service is wretched. We have been going here on and off for the last two years and seems that this place cannot hire competent people. We started calling in our orders because the wait time was so long and the only thing to watch was the lazy staff make jokes with each other. But here is the kicker that sealed the Bagel Bin's fate with us. Today I called in my order. I arrived to pick it up just as it was being finished. A young tall eye-glassed employee maybe with ADD unfolded a paper bag and attempted to catch a fly. He was bored with that so he moved behind the register to play with styrofoam cups. The girl that made my bagels grabbed the bag that this dim-witt was using as a fly-swatter. I spoke up and requested another bag since Harry Pot-stick was catching flies with that one. She apologized but the idiot kid laughed and continued laughing while I walked out. WTF. Done with this joint.