Here's the thing, I've been here a few times and generally love it.  This particular occasion was a serious disappointment.  I went here with a gf for my birthday, which also happens to be during restaurant week.  We made reservations, and it took 10 minutes of being walked around before we were even acknowledged. Once seated, we ordered our drinks, which took, no lie, 20 minutes to get to the table.  We should have taken it as a sign but the whole experience was kind of shit.  The server forgot to put in parts of our order, it also happened to be the part we were looking forward to the most. The food came out lukewarm at best.  I know Cowboy Ciao prides itself on better, I have personally experienced better but this time was truly suck.