This was my second stay to The Hotel.  I loved the suites last year and thought it was a first rate hotel.  My experience the second time was very disappointing.  The suites are terrific here, but the service has fallen off and is certainly not 5 star quality.  The pool is quite a hike from the hotel and is used by Mandalay Bay guests , so it is extremely crowded.  If you want to use The Bathhouse Spa, which I enjoyed very much last year, be sure to book far in advance.  On this most recent stay, which was a last minute booking, there were no spa appointments available for the 2 1/2 days that I was there (:.  There was lots of waiting a customer service snaffus and although management was available to speak with, nothing was done to compensate for all of the issues.  Very disappointing.  Vegas has lots of rooms and I will certainly try somewhere else next visit.  Sorry, The Hotel, you had me at hello, but lost me the second time around!!