I believe they are slightly overrated for what they are, but I enjoy this place nonetheless. Sadly, the food here is hit or miss. The hummus is okay (I've had way better), and the falafel is good only sometimes (sometimes it's burnt to hell). Try the grilled salmon salad - yummy! The food is not outstanding but it's a fun place to just kick back and relax. The Arcadia location is slightly awkward for seating, but try the Scottsdale location and sit on the patio...good stuff. Like other people, I don't complain about the service - the servers are down-to-earth and fun, not uptight and constantly on you like other places.  I appreciate this place.