1. Very friendly staff, helpful, straightforward. They gave us a free quote and no pressure to have EVERYTHING fixed. \n2. Price seemed fair, work was done pretty fast\n3. Downsides : I know it is aesthetic but they didn't even vacuum out my car, no car wash, nothing. After spending over a thousand dollars at a car shop I couldn't believe they didn't make it look nice giving it back to me. Even cheap-o oil change places vacuum out your car :(\n4. I have had TWO problems that weren't there before within 5 days of getting my car back. Coincidence? Maybe. Irritating? Very. My windshield washer fluid *magically* doesn't spray out now, and the battery was found to be \"weak\"