Went on a Saturday night for dinner and the place was very busy which is always a good sign.  I was there with my wife and we were waiting on my sister.  We decided to order before she got there.  Asked one of the servers to take my order but he stated that he wasn't allowed to and that he would tell one of the waitresses to come over.  Waited for another 15 min until she came and took our order.  My sister came about 1 min later and put her order in after waiting 10 min.  To my surprise her food came out before mine.  I had to wait another 10 min until I got my food.  Unacceptable.  One thing that they can do to avoid all of this is to hire more help or to allow the bus boys/water boys to take the orders during busy hours.  The food was decent but the customer service was awful.