I was charged $784.00 to replace a mattress that they claimed had to be replaced! I had to call them to find out that housekeeping said they found 'bio' on the mattress and had to throw it out. I did NOT mess up the mattress in any shape or form! No one seems to have any solid information either, and keep talking in circles. I've never had such a horrible experience as a hotel guest. They can't provide me with any pictures or any specifics, and just expect me to bend over and pay for something I have nothing to do with.\n\nNo managers available, no specific information, no evidence of a ruined mattress, nothing...\n\nI've stayed in hotels all around the world for most of my life, I've never ruined any hotel property or have been charged for any sort of destruction. I've never felt so cheated by a hotel in my life. \n\nI wish I had looked for reviews on this hotel before I booked because I would've rather stayed at a cheap hotel off the strip than be robbed like this. Unbelievable...