Started off my stay with no hot water. When I called the front desk they said they would  be sending someone up... No one showed. I called again... No one shows again.   I called again... Finally they tell me there's no hot water for the tower.  I request a new room with hot water and they said they would look and call me back... Nothing. I had to call again. Eventually, after an hour an a half I'm in a new room with hot water.  \n\nI understand that the hot water situation may be unavoidable but the lack of  communication and the lack of speedy service to resolve the issue... That's unacceptable.   I'm here on a short vacation and wasted an entire morning.  Not acceptable. \n\nThe room is nice but run down. Things are breaking.  (See pictures.) \n\nLots of deals to stay here and, well, now I know why.