Yes, this place is brand new and super classy and hip, but the service is HORRIBLE!  I went here to see The Strokes at the Chelsea, and first of all, no one knew where the venue was.  We must have asked at least 3 different employees and no one knew, or they gave us false information, and the first guy we asked was super rude and condescending.  Once inside the venue, we waited forever for the show to start.  We waited for hours for the musicians to come on, and not only that but there were several fights that broke out in the pit area, and the staff did nothing to stop them!  They merely looked on from the outside and pretended they couldn't tell who the culprits were.  They were incompetent at best.  The musicians played an amazing show, but I would definitely not return to this venue again.