Some of the shine has worn off of Smelly Dog. Service is so hit and miss that I would actually rate this between a 3 and 4 now.  Some of the staff is uber friendly, while others are the polar opposite. I have had more than one awkward drop off / pick up resulting from mix ups in appointments. Once I was told that I had called and cancelled the appointment and the groomer had left for the day. I explained that since I lived alone, that it was unlikely that my dog had called and cancelled her own appointment. I've also had wildly inconsistent experiences when attempting to use my \"frequent flyer\" perks.\n\nThat said, they still have a nice selection of goodies and the baked treats are tops in the eyes of my pooches.  The self-serve is nice as well since the have the auto-lift features on the tubs.\n\nI still recommend this place to people when they ask, I just do so now with a few cautions.