Food is good, however BY FAR the worst organized and non caring people work the cash register and take room service.  During a recent stay I wanted room service. Room service stops at 10 pm. Room service goes through SNAPS restaurant.  I called at 9:50. Was put on hold for 25 minutes.  I walked downstairs and told the lady at the register who was busy going thru orders (paperwork) or something. I told her I've been on hold for at this point about a half hour.  She said, as evident she obvious didn't care, \"yeah that was me.  There are a lot of people on hold. I'll pick up once I'm done here.\"  Not an \"I'm sorry\" or an form of embarrassment for not doing her job, nothing. I was amazed!  Her lack of giving a crap was pretty much they way it goes there I guess and expected.  Like I said food is good but don't expect anything more. I'll never order from there again.