ugh.\n\nSo while the actually dress buying process was OK- their costumer service post-purchase was HORRIBLE. \n\nI purchased my dress in September and they assured me it would be in by February 1st \"at the latest\". Come February, I start calling to check on my dress. EVERY TIME I called ( maybe 5 times) the person on the other end said she would call me back after she checked on the status of my dress- THEY NEVER DID. \n\nThe dress FINALLY arrived on April 20th- and no they didn't call to notify me- I had to call them.  \n\nNow I'm freaking out because I don't have time to get alterations done- Lillian Lottie WILL NOT accommodate rushed alternations.... despite the fact that you have just spent thousands of dollars at their store...\n\nPlanning a wedding is difficult enough, don't complicate your life by coming here.