I purchased my Cadillac in November 2011, which was a great experience. I have been going through Al Smith for my service on my current vehicle, as well as my previous Cadillac, and have always been extremely satisfied with him. He takes very good care of me and my vehicle. I never feel like he's trying to get me to do anything that isn't necessary as far as maintenance and if I'm waiting for work to be done, he constantly checks on me to make sure I'm doing ok. He is very personal and always asks about my family. He never treats me like a number in a line. Thank you Al for taking such good care of me!!!