This is just an update review from my previous bad experience, the manager has contacted me and was apologetic however all she offered me was a conditioning treatment and instead of leaving it in for 3-5 minutes she can leave it in for 15 whoopty doo  Like I'm gonna let them touch my hair again she also said that the reasoning for the bad experience was because I didn't have a thorough consultation and who's fault is that?? The stylist! My opinion on this place has remained the same I would still not recommend it to anyone and I have since fixed my hair it is pretty dang close to the color I wanted and feeling softer and more manageable than when I left this salon the only way I would ever step foot in this place would be for a refund unless she can do that. There's no reason to contact me again