I give five stars to the salesman who helped me since he was awesome.  I give -5 to their logistics.  I ordered over $5000 worth of furniture and was donating my old items to a family in need.  I scheduled for delivery and I get a call from Phoenix that there was a delay.  I let that first one slide.  The next week, they call AGAIN to say there was a delay so I cancelled my order and gave my money to someone else.  We are in a tough economy so I get it, but when someone wants to buy - scramble like hell to get it delivered.  This was not the fault of the store or the sales team.  The delivery side who doesn't get sales and how tough it is - doesn't get that their inability to deliver causes people to not shop there again.  I hope they understand they lost a customer!  I used to buy from there, but now - I don't see the point.