Yes, it's hard to figure out who to talk to in order to get a table on a busy night. Yes, it's an uncomfortable wait. Yes, the tables are uncomfortably close. Yes, the waitstaff is stretched thin and very busy. Yes, there can be a long wait for your food. . BUT! The entrees and soups are AMAZING! I love the veggie West of the Andes Sandwich. The Tom Ka Tofu is very good too. The appetizers are just ok (but I still order them). \nWe've had good luck getting a table and food quickly on weekday nights.