I love In-N-Out. I've been to at least 7 locations including this one. This one is easily the worst (and I'm still giving it three stars).\n\nIt's not all because of the huge crowds, although that's part of it. The problem was that the service is shoddy, which should not be the case even at a busy location. On certain travel weekends, Kettleman City, located roughly halfway between the Bay Area and LA, gets pretty darn busy, but they can handle themselves. Here, they call orders prematurely and don't get all the fries ready. I also saw a woman with a serious enough complaint to get a coupon or something from the manager.\n\nThe food was good, as you would expect from In-N-Out. Juicy burgers, fresh ingredients, all that jazz. However, unless you're going for the first time novelty of eating at the location with the flashy sign, then pick another location.