I stayed here overnight as my layover traveling to Hawaii. They picked me up from the aiport and shuttled me back in the morning. The staff was always pleasant and professional from the driver to room service. BUT THEN I got to the airport and realized I forgot my iPhone charger. I called them and they looked in the room while I waited on the line. When the staff came back she told me I also forgot one of my bags!!! They brought everything to me at the airport IN TIME FOR MY FLIGHT!!!! amazing I've never ever been so impressed by a hotel!! THANK YOU doesn't even begin to convey my gratitude!