i satyed here for valentines weekend had the worst experience ever!!!! at check in they had all my info wrong, 1st night we had bed bugs all over the bed...my cousin was bitten. it was very disgusting the worst part they even downgraded my room because they were sold out according to front desk people. at the end they charge me for both nights and all they gaved me was a claim #. i called them today for a refund and again the claim number they gaved me of course was wrong risk managment couldnt find my claim # and all they said is call customer service!!! wtf are they thinking after all i went through i still need to contact them. this is redicoulous!!!