I reserved the 59 Cadillac Convertible several months in advance for my wedding day. The girl on the phone asked me to hold twice while she answered her personal cell phone - I know this because she didnt actually put me on hold,  she just set the receiver down and I could hear her entire conversation. Unbelievable.\n\nThen I called back two months before the wedding just to confirm all was good - I was told \"we can't find the car\" - I said, you mean it was stolen? Why didn't you call me and let me know so I can make other plans? no answer - just ...uuhhh....\n\nI gave it 3 weeks to see if they located the car and if so, was it in good enough condition to rent - I was told the car was no longer in their fleet and they had nothing comparable.\n\nVery disappointed - mostly in the fact that they didn't call me and update me.