The absolute worst customer service ! Booked our hotel through hotels.com but when we got there they tried to double bill us saying no payment was received . After talking with the manager and showing our payment she basically said tough luck , we then spent 20 minutes having to deal with getting her to talk with hotels.com to realize we had paid . Then she informs us that instead of the $25 card hold per night we would be charged a $250 hold because we are local ! Are you kidding me ?!?! In a town that give discounts to locals you charge more for a crappy little hotel !!! Gross rooms with dirty walls and broken furniture do not require such a large hold ! Checking out was even more fun when we had to deal with all of this again ! I understand mistakes but to do it twice and basically be told both times how wrong we are is ridiculous . Pay the extra $30 a night and stay at another hotel that actually appreciates local business