It's fun when you find a small local shop with a honest, friendly, professional buisnessman.  That's exactly what we found when we decided to take our car to Ken.  My husband handled the car details (which we got a very competitive price on - probably the best in the area) while I relaxed and did work on the free Wifi while snacking on free cookies and cold iced tea from the complimentary fridge.  Getting your car fixed is usually not a pleasant experience, but Ken has gone out of his way to make his waiting area comfortable and actually enjoyable.  He obviously really cares about his customers; he went out of his way multiple times to help us during our visit, from offering to drive us to a restaurant nearby when it hit lunchtime to making calls to a parts manufacturer to try and get us a refund on shocks that had been improperly installed by a previous mechanic.  Overall, we had a great experience with Ken and will definitely be returning.