To start...2hr delay because the Crew didn't show up. Packed to the gills. No free snacks at all on a 5hr flight. Crazy long wait for skycap \"service\". Kiosks to get boarding passes were slooooow and attendants seemed to hate their jobs & customers as much as were the experience. Once on the plane we had the oldest and slowest man attempting to serve us drinks. Took two hours! It was almost comical. Then he rested his butt on my husband shoulder while he was waiting for an ice refill! Oh and they broke my bag. Why did I try another airline Southwest?!