This place is AWFUL! NEVER take your car to Big O Tires. I took my car in at the recommendation of a friend to have my tires replaced after getting hot tar on them (Darn Arizona summers!). They convinced me to buy all 4 new tires. I leave and have to return TWO more times to get the car properly balanced. The 3rd time I was there, they told me that they only had 1 guy who could properly balance my car and he wasn't in that day and to come back tomorrow. I brought my car in the next day to get the car balanced AGAIN and get an oil change. They told me they didn't have time to do the oil change and I'd have to come back AGAIN to get it done. It also took over an hour and a half before they even looked at my car despite making an appointment. They were quite rude both days... as if it was my fault the car wasn't balanced right. They finally got it right the third time and I have never been back. I would not suggest ANYONE take their car here EVER!