I really like Smashburger, but I have a problem with it, as well.\n\nI can't order anything else when I eat here other than the AZ burger and rosemary-garlic fries.\n\nThere are a lot of burger joints out there, but one thing that sets Smashburger apart is the level of service. \n\nYou order, pour your own drink, then take your number and put it on your table and your meal is served to you with a smile. It gets busy at lunch hour but the staff deals with the rush pretty efficiently. \n\nDuring my most recent visit, someone in my party got a chicken salad with no chicken in it. When she told the manager about this, he promptly offered to grill her a chicken breast and apologized. On her way out, the manager also presented her with a coupon for a free sandwich on her next visit. \n\nAccountability. Nice!