I rented several times from this location. The staff members were always friendly and came to recognize me as a customer over time. I did not have any hassles with getting the right car, pricing, damage, insurance, etc. Wait times were reasonable to none at all on my visits for both pickup/returns and handling the transaction itself. I do recommend avoiding peak times, which seem to be at opening, closing, and lunch. This location can get very busy. Around 10-11am worked very well on my visits as this appears to be a less busy time.