Needed a gift card, the place was swamped on Xmax eve, and the gift card person was on break, and no one else in the store could operate the gift card machine.  Why?  Probably for security reasons, but just my luck, we land there rite as its the persons break time. So, we were gonna just leave and I was going to let you all know that on Xmas eve, Ulta only has 1 person operating the gift card machine.  And when that person is on break, and you want a $100 gift card, you will have to wait.  Unless you run into Charles.  We told him our situation.  He has the charisma and the cool to make things happen and we were on our way in 3 minutes.  I'd like to apologize for interrupting the persons break, and I'd like to thank Charles for his help.  We will be back!!!