Well after nearly 20 years with Sprint I am leaving them for another carrier. I have always had great customer service and very little issues with my service or phones. With all that in mind though I am also tired of having to pay for services I don't get in the Phoenix market (which I am in 99% of the time) such as 4G. I also have found that I can get the extras I have to pay for with Sprint I can get from other carriers included within my plan. In addition to all of that the phone I wish to up grade to on Sprint I can get for less on another carrier without an upgrade discount. I had to way out the pros and cons and in the end I would rather pay the extra $12.00 a month and actually get what I am paying for. I had a lot of hope that Sprint would get it together but alas it does not seem that will happen in any foreseeable future.  Sorry for the 2 stars but that's all Sprint deserves anymore. If weren't for my long history with Sprint it would have been 1 star.