I booked a panorama room 2 months ago for my 21 birthday. When I arrived and checked in, the staffs said the panorama rooms were full and were not available, there was no other excuses. They offered me a much smaller room and returned $100 to me. I got really pissed off,I didn't get any emails and notices before. After it, I talked with the managers, and they just said sorry and that's it. What the hell is this service quality?