When we got to the palm, there was a huge line of people waiting to be seated, and found out we all had reservations. Obviously the young lady and guy were overwhelmed and didn't seem handle well with frustrated mobs. Then here comes older nice manager who get everyone seated in a few try. \n\nWaiter was right on, comes just in time for drink refill, had good sense of humor, and right attitude. \n\nFood was...could be better, meat was great, quality meat, but didn't think they cocked right. I had key clients and didn't want to send back food, as I know it's against our clients cultural thing, but if they weren't there I would have sent back first bite. \n\nLocation is kinda hard to find, unless you know Cesar.