Where to start. When we first arrived, our a/c wasn't working, so someone came up and fixed that. Then we noticed there was no toilet paper in the room. Had to call someone about that too...bed was comfy, went to take a shower and there was almost no hot water. Ordered room service, the food was cold. Tried to do video check out - that didn't work...As we were leaving the elevator was broken....so we got to carry all of our suitcases down the stair well. Tried to check out and there was nobody working so we ended up just leaving. Won't stay there again.