We booked a reservation for a handicap room with two Queen Beds 5 months before arrival. My wife called 1 week before we showed up to verify our reservation and they stated we are all set!!.  When we arrived they had no handicap rooms available and asked us to check back every hour. We just traveled 8 hours by car with my son who has muscular dystrophy. He is wheelchair dependent and requires a ventilator to breath. After a couple attempts to get a room they booked us up on the 21st floor on the END OF THE ISLE. This is the worst case scenerio for anyone requiring assistance. My wife complained and was told \" we dont hold rooms, we book when you arrive\". I felt this was a bait and switch used by car dealers. I felt we were misled by booking a reservation, verifying the reservation 1 week before arrival and getting a room that made our stay miserable. If you have any handicap family members I would pass on   Monte Carlo. They do not care or understand what it is like need assistance.