Just moved to the area and came in here twice due to the convenient location.   The 1st time I came in, one of my shirts shrunk in laundry.  The 2nd time, one of my shirts came back with a tear in the arm.    I called to see if they would take care of it and they told me its a wear and tear issue.   Having only had this shirt for 6 months and never having an issue with my previous dry cleaner, I was certainly surprised to hear that.    For me it seems pretty clear cut that if a garment is damaged in your possession that you should replace it.    Given the experiences I had in my two trips to this location I certainly will not be going back and would definitely recommend avoiding this business.