Seems simple enough.  Put out your recycle can the night before scheduled pick-up, truck comes the next day and empties it.  Why then, every other week, do I have to contact them for missing my can?\n\nMost recent response is as follows: \"After reviewing our route information, we found that our driver noted in his log that there were no items out for removal on 4/1/2014 when we serviced your location. To guarantee service, we do ask that all materials be curbside either the night before or no later than 6 AM on your service day.\"\n\nI see.  So, I let you know that you've missed my can 2 weeks in a row, and your response is to blame me?  That's bad customer service IMO.