This is a tricky review to write as I do enjoy Fatburger products but the service is inconsistent. Often times they forget to add the extras that you order for your burger. On several occasions I have ordered bacon on my burger and have gotten home to discover no bacon was ever added. About half of the time something is wrong. The staff is friendly and helpful but many of them are not properly trained. Often the credit/debit machine is out of order. Compared with In-N-Out Burger the wait time is very long. Sometimes I have had to wait 20 to 30 minutes for one burger, not to mention that the store wasn't even crowded! I would hate to see what would happen if a lunch crowd came in. 2 Stars.