All the points go toward the decor and neighboring shops, really. Service was smile-less each and every time, perhaps because I was dressed like I was, which I hate at coffee shops. F- on soy milk... I can't believe baristas deign to serve something with chunks at the bottom. I know it isn't \"bad,\" but no one customer should incur the penalty of the baristas not having shaken the product properly in the first place. That's a Starbuck's move. \n\nI like the ice water station. Nice idea.