This store definitely has the worst customer service I've ever encountered - employees are uninformed, unhelpful, rude, and ocassionally liars (if they say a machine, like the pipe cutter, is broken don't believe them!). It is the closest large store, though, and sometimes they're the only one that has something I need - the best thing I've figured out is to find the two or three employees that actually care about the place (they're usually older, and can be recognized by their offering of help) and always go to them with a question. There's a guy in lighting especially he will tell you to go to a person in the department you need, but express that you need a person that helps, not the one assigned to the department desparately trying to look too busy to help.