I have been to Gelato Spot many times in the past and never had a problem. However, my last trip to the Old Town location will be my last and inspired me to open a Yelp account. I ordered a two-scoop and quickly found what looked to be a beard hair in one of my flavors - GROSS. I showed the girl at the counter and she offered to give me a new one, but she did NOT remove the batch of that flavor from the case. I accepted her offer for two completely new flavors, and made it about halfway through (inspecting each bite carefully) when I found YET ANOTHER HAIR. This store needs to reevaluate their quality control. BEWARE.