Stayed here twice now, basically because it is one of the few hotels to accomodate pets. The first time was so much better than the second. Most recently, even the preferred check in line was a ridiculously long wait. Rooms weren't ready at the time promised, a difficult situation when there are pets involved. I also got stuck on a lower floor because of this, though this turned out to be a positive later on. \n\nThe elevator situation is just ridiculous. In a bank of 6 cars, they had 2 operating fully and one with limited service that seemed to be used by the hotel staff more than their own back elevators. Two freaking working elevators for a 14-15 story hotel? Ridiculous.\n\nAnd what was the solution? An apology, supposed discussion with the staff involved, and points. Boy, that sure made up for it...