This is the third Hawthorne's I've eaten at in Charlotte, but for some reason, the service here is the slowest of any. The pizza is terrific, and the garlic knots some of the best in Charlotte. But on both of our recent visits, the wait staff seemed overwhelmed and took WAY too long to deliver our drinks and dinner. \n\nMy beer showed up at my table without any foam, which tells me it had been poured long before it was brought out. Also, the patio area, where we were seated on both occasions, is cramped and uncomfortable. It also seems to be the most direct route to the dumpster, as we saw kitchen staff bringing large bags of garbage through at least once. \n\nUntil management gets the service issues straightened out, we'll stick with the locations in Elizabeth and on Carmel Rd.