I am finding it very interesting that the original owner, Elizabeth, has removed her positive review of the store.  I think I know why she chose to remove it.  I happen to share an office with Melissa and heard her side of your whole conversation.  She never once raised her voice or spoke harshly.  I also saw the Moxie check for $91, which should have been considerably over $100 as you stated above.   You can't report Melissa for harassing e-mails because there were none.  It have insisted that Melissa contact the BBB.  Consumers need to be warned about businesses like yours.