This is the worst rental car experience I have ever had. They have one shuttle, so it takes15 minutes at least for a shuttle to show up. When I arrived at thrifty there was a line... So people had been waiting since the last shuttle drop off. When my turn come they inform me they don't have any cars . Wait, what? I made a reservation months ago! He says they are bringing some in and to wait! The people behind me in line start hollering and asking for anything they have. He admits they have full size cars and says I have to pay$18 for the upgrade, which I do just so I can end this nightmare. 1 hour later I drive away in a filthy Nissan. Worst experience ever!