OK... I will be honest.. I was a hairdresser and my last h/c traumatized me to the point where I did not get it cut for 2 years.  It was A MESS!!! I have an after pic, I only wish (well not really)that the public could see how awful it was. Vera is the best! She took her time, fixed the disaster from my \"do it yourself\" incident, and my hair looks awesome.  Its exactly how it should look, exactly what I had in mind, even though I had no pics to show her.  Despite not having a haircut for 2 years, I'm actually picky.. So again, let me just say she is stellar!!! I will definitely go back before I am a 2 hour disaster again.