Just an update to follow up after my previous review. I had to make a total of 12 calls for issues with our service within the first couple of weeks of setup. We had quite a bit of outages those first 2 weeks, which finally got fixed for good.\n\nWe ended up keeping our Cox Internet and home phone for about 9 months total. After the initial major problems with connectivity, we had uninterrupted service for the whole rest of the time. So it was really difficult to get setup initially, and for a couple weeks at first we had a LOT of outages, but it turned out great after that.\n\nI never had to call customer service again, thankfully. I was also late on a couple of bills and they made late payments really easy without ever losing service. All in all, I'm upping them to 3 stars. Bad customer service, but pretty good internet and phone service.