We are new to the area and relatively new to Home Depot.  We purchased a stainless sink and faucet online, the sink was store pick up and the faucet by UPS.  We were told we would get a call or email when the sink came in - no call or email came.  We went to the store & checked if the sink was there & it was, took it home - it was dented, took it back to get another and the idiot clerk said we could not return an online order, asked for the manager and ok'd the return.  We are still waiting for UPS at 3 pm.  I will Never, ever buy anything from Home Depot!  Especially since Lowes is just down the street.  Thankfully we bought all our new appliances (5) at Lowes.  Home Depot has lost a good customer for life.  P.S. your store is disorganized and  the customer service people suck!