I agree that \"not all Macys are created equal\" because some are nicer than others with clean floors and attentive staff. That said, the Macys in Minnesota are good, but the ones in Las Vegas are not in the least. The phone customer service is horrible and I was sent defective merchandise twice in the mail. Macys, overall, has been going downhill for some time and I am no longer a customer after 30 years.  Nordstroms and Amazon have my business now.