I have never given a one star review before so I really had to think about this one.\n\nIt's unfortunate that the hotel's leadership team does not take customer concerns more seriously.  I have repeatedly contacted the property since Sept. 2013 and there has been no response.\n\nIf you request to speak with yhe GM you grt brushed off and the impression given is that the GM is not available for guests.\n\nIf you have an easily resolvable problem, I hope that you have better luck getting assistance.  My Hilton HHonors status did very little for me at this property which is a shame. \n\nI was looking forward to having a go to hotel in LV but I really can't recommend the Tropicana.