Be ready to wait when you come Madison East USCC.  Often have to wait 45-60 minutes. When you finally get to see an agent, they are always very helpful, pleasant, and patient. The employees seem very well trained. One downfall they have, and I have experienced this many times, is that the agent cannot take care of everything at their computer terminal. For some reason they always need to \"call-in\" some issues to the central office for some far-away person to perform a task for them. That itself wouldn't be bad, except that they are always put on hold for a long uncomfortable period of time.\nUs. cellular desperately needs to find some efficiencies in their customer service