Ordered two small smoothies and a vanilla latte. She asked me, \"hot or iced?\" and I said, \"iced - no, HOT.\" After waiting almost ten minutes, I finally saw them set two smoothies and an iced latte on the counter. Telling the guy behind the counter that it was supposed to be hot just got me a skeptical look and a request to see my receipt. So they had rung it up wrong - and after another wait, I finally got my hot latte. Which was anything but hot. It was cooler than tap water. So I took it back and asked for another. That one wasn't as \"hot\" as the first one. \"Can you nuke it?\" \"No.\" \"Are they always this lukewarm?\" \"Yes.\" Asked for my money back.