First I might point out that Virgin America has a 4 star rating at this airport. I have flown them to San Francisco and I couldn't agree more. In fact I think one of the ratings is my own.\n\nNow!\n\nI flew from Syracuse through Chicago back to Vegas a few weeks ago and despite a 4 hour delay in Chicago (this part was airport wide, keep reading) they couldn't manage to get my bag from one airplane to another. My bag spent the night in Chicago while I arrived in Vegas.\n\nSo the next day I made a trip back to the airport to get my bag.\n\nI then asked for a refund of the $25 they charged me to check my bag. I got a mailing address and fax number where I had to send a list of hard copy information. Even though I had already provided the same information in my e-mail before they asked for it.\n\nI told them to keep my $25 and forget about ever getting my business again. Here is what they get in return. Fly Virgin America!!!!