They are only getting one star because yelp requires it.  \n!!!!!!!!!!!!!!!!!!!!!!!!!!!!  AWFUL CUSTOMER SERVICE  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!\nWas caught behind an accident that was keeping me from picking up my call in order.  Nothing to do about that out here, Hunt Highway is one lane each way.. One would think that this would be an acceptable excuse to not pick up my call in order, and I thought it best to call and let them know I would not be able to make it in. Oh, no!  The man on the other end screamed at me!!  Called me nasty names and called me (expletive) stupid!  Told me he would call the sheriff as he had my phone number.  I tried to explain the situation once again, however, he could not even hear me as he was screaming at me at the top of his voice!  I finally had to hang up on him.  Needless to say, this was my first and last time trying this Chen's Chinese Restaurant. Will drive the extra distance to go to the Chen's down the road near the Safeway in Florence.