We arrived to a loud, chaotic layout. There was no clear path or sign and no hostess awaiting us. We chose the most obvious looking route, into the barbecue line, and picked our ingredients. Got to the end and were informed by our baffled chef that we needed a \"card\" for them to fry our food. Went to find a server but none would make contact with us, so we seated ourselves, assuming a server would come by (as some restaurants do). One did but entered into another baffled conversation in which we were basically told we were the ones in the wrong, and told what to do \"next time.\" Our actual server was nice and tried to excuse the place but he was too little too late. The only reason this place gets more than one star is for the food, which was fresh and pretty good. Otherwise it's too loud, confusing and the customer service SUCKS. Never returning.