Disappointed with the check-in process which, upon arrival, the line had only 3 people in front of me.  There were about 10 open computers and only 3 people working.  Even with the three, 20 minutes went by, finally, it was my turn.  Soon afterwards, a large group from another flight arrived and the line quickly grew to over 20 persons (poor bastards)  This is the first time to use Hertz and I found the check-in process to be slow and cumbersome.  Alamo, who i usually use, is much quicker.  They were able to give me a free upgrade though which was very cool.  Someone hit the rental and the process has not been too painful thus far (I'll Keep ya'll posted on final resolution)