Read other reviews and knocks about service.  If you ever go to Oakland location, the place has \"attitude\"...always did, always will.  That is part of the personality of it.  I personally like to skinny (pencil stick fries) and have to say one of my favorite sandwiches anywhere is their cheeseburger sub (LOVE IT).  If you are snobby and want your ass kissed...go to Burgatory next door where you will get an overpriced sandwich and some butt kissing.  If you want to man-up (or in my case Alien-Up), put on your big boy pants and get a real sandwich here!  I do agree with other reviews - place can be messy at times during a rush.