38 minute wait on the phone.  No straight answers.  No regards to customer service.  I actually cancelled and broke my rate guarantee with them and paid a 120$ early termination fee due to the customer service I received.  \n\n**edit** here's also something funny.  I asked where to return the HD receiver and she said \"I am sorry my Internet is down right now and I don't know where the closest store is to you.\"  An Internet company can't even keep their employees Internet on...... Irony\n\n\n\nPro tip:\nChoose any other service