If it wasn't for the convenient location and decent custard, I would never go back. They have had the worst customer service since they opened (old and new location). I only get to come home about once a year and because Luv-its is so out of the way, I keep giving Neilson's a chance. Hands down, worst customer service I've ever experienced. The people working there must be relatives of the owner because there is no other possible way any of them would be employed. The place is cute and gives off a vibe of friendliness because of the vintage decor but once you get up to the counter, do not expect to be acknowledged. Walk up, order and get the hell out before they ruin your ice cream high.