Horrible customer service, no way to make an appointment for pickup or adjustments. You are at the mercy of a first come first serve basis. Reps are very rude, definitely better to go to an eye doctor where they can just order the frames/lenses for you and when you pick them up you can actually set up an appointment. Would never recommend this place. name of the rep who basically blew off a guy who had been in multiple times and waited was Hans-Retail Manager.