I have been coming to this salon for years and I used to love coming here. Over the past year, I've noticed that the management of the salon has gone downhill. I always make an appt before I come, usually weeks in advance. Every time I have come, they've been backlogged, and taken other customers that were walk ins before me. Typically I have waited over half an hour beyond my appointment time to be seen. I don't understand the purpose of an appt if it doesn't seem to affect when I am I seen. I would give this nail salon 5 stars if it were just for quality of services, but unfortunately the lack of appointment management and general confusion about order of seeing customers typically ruins the experience.