The reviews on this page must have been written by employees of this Avis.  I travel all over the United States, rent cars from National, Hertz and Avis.  Whom I rent from is decided by the client.  I have NEVER rented from a worse rental agency that the Avis in Charlotte!  The employees are the most unfriendly, unhelpful worst at customer service as I have experienced anywhere I have rented, and I have the highest status availible at Avis.  Their cars are old, dirty and most of the time missing a full tank of gas.  Whenever you bring up a problem they do NOTHING about it.  My advice and what I am going to tell my clients in Charlotte---AVOID these folks at all costs.  You will regret not taking my advice.