Just had a horrible experience with Payless. Started off with them giving us an unsafe car- the convertible roof wouldn't latch, which we didn't realize until we were on the highway. We took it back and no one there could fix it either. Next up, the trunk wouldn't open, and our bags were stuck inside. Tried speaking with the manager about the situation and she told us there was nothing she could do because she is not a \"licensed mechanic\". They rewarded us by giving us a mini van that looks like it's never been vacuumed or wiped down. I'm not usually a negative person, but it wouldn't upset me at all to see this company go out of business.