Last Saturday, I called Universal Carpet Care to clean my one bedroom apartment in The Domain.  I was told they would call me before they were arriving on Monday.  At 12:50, a gentlemen from their company called me to tell me they are on their way.  One hour later, I called back.  No one had arrived.  The lady said they are just now dispatching someone, and they are on their way.  I was livid!  It leads me 2 conclusions.  The company lied to me, or someone doesn't know what they're doing.  My time is worth money like anyone else's.  I don't need this so-called company wasting it.  They can keep their crappy customer service.