Every time I've ever had to deal with this LensCrafters, everyone has been dismissive and rude.  They teased me about having poor eyesight, they mocked me for being on a budget, and they put holds on my insurance to try to dissuade me from buying my glasses/contacts anywhere else.  Every time I've had to call them, I've been hung up on at least once.  You have to get in their faces in order for them to do anything!  I can't stand having anything to do with this company, and I can't wait until the year is up and I don't have to have any more dealings with them.