So, I have ordered from this location no less than 35 times in the last 2 years. In the last year or so, I started not receiving napkins with my order. It got bad enough that I started making a note in the delivery instructions to please bring napkins, but they never showed up. I tried calling the manager who promised to send them, but no dice. Sounds petty, but I order messy sandwiches. In the last 6 months, out of 15 orders, I've received napkins exactly twice. Today, we ordered lunch for 12 of us for a seminar we were holding. We got 4 napkins with the order, and no straws for the drinks.\n\nThe service at this location is getting worse, and management does not seem interested in fixing it. I recently discovered a Togo's close by. Better food, napkins a-plenty, better price. I'm switching.