This is in a good simple location.  After working full time, a baby, and all of the other life things...sometimes I just don't have the energy to wash my own car.  The last time I was here I they removed my custom chevy bowtie antenna (which was fine) however at the finishing area they had put it on completly sideways.  I had asked one of the employees if he had the wrench to tighten it and straighten it (since they did take it off)  he did not speak one word of english so I gestured with my had I wanted it straight.  He grabbed it with his hands and started twisting it.  I did tell him no several times progressively louder, but either the lack of english or him being smarter than me in that matter he continued.  Just as I was reaching up to stop him, he snapped my custom bowtie antenna in half.  No, they didn't offer to fix it, or even give me a free wash or two..