When you hear Banana Republic you think quality clothing store?  At least that's what I think.  However, BR in the mall is a shotty example for quality.  They are anything but quality.  The clothing in the entire Gap Inc. company has declined in quality over the years.  The service, unforutnatly, has also diminished.  The workers at BR, I find, are unfriendly, unpersonable, and not ever around.  Getting a fitting room in that place is a disaster.  I always have to wait for someone to be done using one, so I get to one that is opened.  Nobody is ever back to there to unlock the doors.  I had a problem once with an associate, or who I thought was an associate, and asked to see the manager.  Well, she was the manager.  Totally unacceptable for a store with such clout.  I don't know if all Banana Republics operate this way, but if they do, they will most certainly be losing my business.