While I do feel that Dr. Syms is a very nice man and a good doctor, he lacks the ability to provide adequate after care for patients. After two full nights of agonizing pain (with several phone calls to his on call doctor) I tried to get an appt the next day to see what was wrong with my ear. I called a total of 5 times in one day and I was constantly promised call backs, I never got one. I ended up in the hospital with a massive infection in my ear that had traveled into my lymph nodes. If my calls had been returned I would not have suffered the way I did. I will NOT be returning. You are only as good as your staff.