I like the food here, especially the lunsagna, living burrito, and any cheesecake or pie desserts.  However, I have found that the customer service for takeout at their new location is lacking.  I don't see any of the employees from the other location at the new, maybe everyone is learning.  It appears, from the three-four times I've been to the new location for takeout, that there is a smoothie person, there is a coffee machine/etc person, there are a few waitresses walking around, and then one person will be taking orders and payment for the people at the bar.  So because the smoothie person and random waitresses don't offer to take your credit card so you can pay and pick up your order, you must stand there for 10-15 min. until the one person working helps you.  I used to tip 20% plus on a takeout order, I just don't think it's worth it to go anymore.