One of my pet peeves is false advertising. Was looking for a lunch spot today and came across Rachel's on Yelp. They offered a free muffin with check-in and I was sold.\n\nHowever, upon presenting my offer, I was told they were sold out of muffins. I asked if they could substitute one of the other items in their pastry case (or anything else) and was told no. After purchasing my lunch and upon leaving, they offered me a beverage, but at that point I was so annoyed, I left.\n\nTo be fair, the salad I ordered was fairly good and reasonably priced. Had it not been for this bad experience, I would've given them 4 stars. But customer service is equally as important as the food.