I stayed in room #3717 from 6/27/2014 to 6/29/2014, and I checked out at around 1 pm on the 29th. Right after that, I have found out I lost an Hermes shopping bag in the room. Including a mug, a bracelet, twillies, a scarf, a part of sunglasses, and a horse charm (all brand new and well-wrapped) in my bag, they worth about $8000. Thus I called the Lost & Found Dept. of the hotel on 6/30/14 at 8 am, and they said they didn't get report from any housekeeper. I had to call the housekeeping manager, Lynn Motoyama, to report this case. After an hour, I called back Lynn, but she said the housekeeper threw them away as trash! I don't believe that a professional housekeeper could not recognize the differences between trash and wrapped luxuries. I personally cannot accept such a ridiculous excuse! \n\nThe irresponsible and nonprofessional services on such a case has made my stay at this hotel a terrific nightmare and a regretful loss.