First time here--- lobby smells good. Clean. Dislike the dark lighting which is everywhere. \nRoom is nice except we asked for two beds & they don't even have them so my teen had to sleep on the hard couch. The pull out sofa bed was worse. \nNice mini fridge, mini bar, ice, kitchenette, big bathroom. Decent view from 9 th floor. Very quiet! Blackout curtains are great.\nRoom service fast & food was great!\nValets- most very nice, fast & helpful. One rude one today who said I parked in the wrong lane which is news to me after 4 days here.\nHousekeeping- lacking! Called at 4 for robes. Nothing. Had to call again at 9 for them & then they came right away.\nBell service- we waited over an hour for our luggage to be brought up. Not ok when we had to be somewhere. \nFood over at the palms pretty ok. Buffet & the 24/7 place. Kind of a trek to walk but it's ok. \nHappy that the patio door is locked shut with my busy 1 yr old!