The sales staff are numerous and very friendly, but it seems to end there. They do not have any authority to make changes to member accounts, and they certainly don't help keep the place clean. It is not unusual that the locker room trash cans are over flowing with paper towels. I was particularly impressed by the coat rack hangers loaded with underwear (in the men's locker room)... who does that??? I guess that's a good reason to bring a a padlock for the lockers. There is only one scale in the place (inconveniently placed by the sales associates). There are only 11 channels available on the cardio-machine televisions (including locals). It's home to the worst music in the South Side, playing at all hours, too!