This service is the worst! Another day of waiting on hold for 15+ minutes and giving up! \n\nImagine having to go out to your breaker box and flipping all the switches for your electric work - Thank you APS! .... Or turning all the water on and off through out your house - Thank you Scottsdale! Or - being instructed to turn off your cell phone to work - Thank you Verizon \n\nCox - You have a lot to learn! Can't wait until Microsoft or Apple put you butts out of business!!!!!