This place left us underwhelmed and disappointed. We were very excited to see this place packed!! But once we got our food after about a 20 minute wait, we couldn't see why this place was so busy.  We got the cheese burger special (that doesn't come with fries) and an Italian beef. The burger was burnt!! And the beef left much to be desired, it was dry and was unlike a Portillos-type Italian beef flavor that we are used to being from Chicago. The beef didn't have a good flavor and was dry despite being \"dipped.\" What a waste of money. Do yourself a favor and go to Portillos or lukes of Chicago and skip Joeys!