Over the last year or so, I've noticed a big change in the culture of the Pet Hotel.  Things have changed for the worse.\n\nWe've been taking the dogs here for years.  The dogs always seem to enjoy the daycamp.  When we board them however, things always seem to end on a bad note.  This time one of the dogs got sick and had to go to the vet.  I approved the quote they gave me over the phone, but when I came to pick them up, the amount was 30% higher.  When I asked for an explanation and a discount, the staff on duty was no help.  According to them, there was no manager on duty at the time, so I was stuck with the amount owed.\n\nI am really unhappy with Pet Smart and the Pet Hotel.  The chances of my dogs returning is very low.