Half of the time they are good and the other half they are very poor.  I believe they need help in organization.  They are great in customer service and friendly, they really try.  They always have excuses on why they can't find a fax, a prescription.  They paid for sending a prescription out overnight because they didn't send it out on time.  This time I called in a refill yesterday, they had to fax the vet.  They were going to call me back, never did.  I called again.  They said they would fax the vet.  I had already called the vet.  The vet said they faxed it back yesterday with 2 refills and that I was all set.  \n\nOne thing they do that is very sweet, they always send a toy or snacks for my pup.  I love that and he does too...  :-)\n\nReally frustrating to say the least!!!!