This is a family owned business and everything is 5 stars from start to finish! Ray and Joe really know how to take care of their customers. Their craftsmanship is impeccable, copied by other competitors, but the quality is no where near what you'd get here. They manufacture all pieces themselves and have a seamstress on hand to make the cushions out of Sunbrella fabrics. The communication was great and we even got our new furniture weeks before we thought. Ray and Joe made us very confident in their products and we will be back!