The service here is good and everyone I worked with was pleasant and professional. The entire process can be a little cumbersome but flooring is not an easy item to sell. There is a lot of signing a lot of paperwork, even of you are just picking up a few things. For the most part I am happy with my large purchase. \n\nBUT My only beef with LL is when they asked for my email address I should NOT have given it to them. My email has been filled with SPAM  24 hours after my first purchase. I know LL sells my email address because all the SPAM involves flooring and home improvements.  \n\nVery disappointed LL would make a side profit by selling my personal information. I find this sneaky and under handed.