car rental counter was not open when we arrived at 10:30PM at Sky Harbor Airport. Sign at counter said to check in at Dollar rental. Turns out rental went through Dollar, no Thrifty... same company? Agent was very rude, rolling her eyes at our decline of getting insurance coverage. Asked us if we wanted a Kia Rio or Mazda 2 We agreed to a Mazda 2. Gave us the wrong directions to get to the proper rental car level. We finally found the right place and could not find an agent. Finally he appeared and abruptly told us our choices were a Ford Mustang or Mazda 5 (a minivan). No Mazda 2's on the lot. Several people in line. Quite chaotic with agent seeming to act more like an auctioneer than a rental agent. Did not go over car with us or clear car for existing damages, etc. Car was fine, though very uncomfortable, and return was fine. But will never rent from Dollar or Thrifty again.