Frankly, I'm surprised this place has remained in business as long as it has.  I gave it a couple of chances, but always walked away disappointed.  The food isn't really the issue, but it's nothing special either.  The service here is consistently atrocious.  I've had waiters forget about me, I've seen them bring out completely incorrect orders, and I've had cold food brought out after absurdly long waits.  For this type of dining, just head up the road to Chili's and give O'Charley's a pass.