Update:\nI never received a phone call from \"Annie\" or anyone from Edible Arrangements about my refund. I called and spoke with the manager (forget her name but it wasn't Annie) and she said that the refund had to be completed through the original store the arrangement was purchased through, and that she would call them and let them know. A week passes and we still have no refund. I called and speak with the same manager and she did promptly take care of us and refund the money onto my boyfriends card, which I gave the card info over the phone. She then informed me that Jen was not authorized to do any refunds of any kind over the phone, so basically my boyfriend gave his card information to a stranger.\n\n We've taken care of our accounts, however BEWARE of this place. We NEVER recevied an apology for ruining our 8 year anniversary. HORRIBLE customer service and I will never recommend any Edible Arrangements locations to anyone ever again.