This place i is the worst of the embassy suites ive stayed at! The customer service is lacking from the front desk to the restaurant! There is no one to help you and you have to hunt around to find a waitress to help you! This particular night -saturday night they had 1 waitress on duty for the bar area and restaurant! She was not a happy camper as she was completely understaffed! Also, the manager at the Embassy was no where to be found as we had requested to comment and manager was not there! Also, starbucks had no servers in the am as they were all sweeping floors or folding napkins in the back room! Customer service is a zero! When asking for directions they give you a map and tell u to call  as they are too lazy to offer to call or guide customers! Again, where is there manager. Our group of many people will never stay there again! Several people on our sports team were very disappointed!