The staff was quite friendly, but seemed very confused. I got a Yelp coupon and they didn't know how to process it. It took a couple of managers to take care of it. My friend got the same thing, and they ended up just giving the tiny bag of popcorn for free with our drink purchases. So, score? Then we sat in our theater until 10 minutes after the movie was scheduled to start. The manager came in and told everyone there was a mix-up and our movie was in the theater next door, so most of the audience got up and moved over there. I was worried we might have missed some of the beginning of the movie. No worries there because.... Then about 25 minutes later, after some people went as asked the manager what the problem was, they got the movie rolling, or rather the trailers..... SO the movie started about 40 minutes late. I have had worse movie experience, but this was not the best. I wish them luck with the new theater opening down the road in Indian Trail.