I can only speak to part of their operation, because I didn't end up using them for the repair. The problem was a corroded manifold system that was slowly seeping water into the adjacent wall. I looked on Yelp for a highly rated plumber and gave these guys a call.\n\nThe phone service was friendly, and the technician showed up quickly the same morning. He had a look, went back to his truck for a few minutes, and then came back with, \"It'll take us two weeks to get the parts, and it'll be $1600.\" (!!)\n\nThis seemed crazy given the problem I was looking at. I got on Amazon, had the parts the next day for $280, and three days later had the whole thing fixed after a lot of YouTube videos and a little help from my handyman. Saved me $1300 and ten days of shut-off water.\n\nFwiw, the people at Pure all seem very personable.