I'm pretty self-sufficient, so the 5-6 times I've visited this store I have rarely asked for help. And good thing. Is it just me or are these the rudest sales people in Charlotte? I shop for cosmetics at Nordstrom, Belk and Target and have never felt as ignored as when I go into Ulta. And then when you're ready to check out - get ready to stand in line until a cashier finally shows up! I'm amazed at how lax these folks are, plus their samples are all scummy looking. The lipsticks are never correctly categorized and they seem to always be out of lots of colors. For my money, I'd rather pay a little more and go to Nordstrom and get good service, have a nice clean selection and walk out feeling like they deserve my business.