I have been coming to Costa Vida since it came to Arizona. The food, while not really Mexican at all, used to be good and the staff really went the extra mile. Over the last two years though, the quality of the food has slipped tremendously. Every encounter that we have had has been rushed, sloppy, and there is a general lack of care that permeates the atmosphere. The most recent experience involved a to-go order, two enchilada style burritos, that showed up as rice burritos (literally- nothing but tortillas and rice). A quick call down to the restaurant to correct the mistake resulted in a 50% off coupon for the next meal. No offer to fix the order, no refund, no apology... just a coupon for the next meal (which will most likely not be used). I really want to like Costa Vida, but the lack of care and quality make it too easy to choose Cafe Rio to appease my wife's cravings.