Only one star for their customer service.  Employees deal with customers because they have to, not because they want to. The enthusiasm is long gone. Multiple times I have walked all the way through  this store passing employees along the way that are talking with each other and not saying a single word to customers walking past. Last week I counted; and I walked past eight employees not with any customers, none of them made eye contact, none of them said hello. All of them looked like they didn't want to be there. Today an employee bent over to adjust the angle of the lid of a MacBook Pro as I strolled past. He moved it a quarter of an inch. Three other employees let me walk past without a word.\nPeople hate going to the Apple Store now. They hate dealing with the Genius Bar even more. You're reading this right now shaking your head in agreement.