The one star is for the service, not the food.  The food is pretty good, and the steaks are always seasoned and cooked perfectly.  However, service was awful.  Even though the dinner rush had not even hit yet our waiter rarely came by our table.  They FORGOT our appetizer.  They brought out the bread basket late and with only half the bread.  Service was terrible.  Very disappointed since Brio has historically been one of my favorite places.