OK , SO my experience could have been a little better. The gentleman who helped me (Bryan) was a huge help, very knowledgable and friendly. He answered all my questions and assisted me from beginning to end. The negative part of this entire ordeal was that it took forever to ring me up with my new Ipad. Not Bryans fault however. It was stupid sprint who was irritating the poor guy on the phone. They couldnt seem to make things easy. Bryan got visibly fustrated. Most people would. But all in all I received everything I asked for and more. I would go back again.