Just fine if you're #1 Club Gold, you've made no special requests, and your flight arrives on time.  \n\nSince I'm #1CG, I've never dealt with the upstairs desk that's on the main floor of the Rental Car Center.  You just head downstairs (first escalator to the left of the Hertz desk), and there's the board, hopefully with your name and a stall number.\n\nWhen I've had problems or special request, the experience has not been as pleasant.  When adding insurance to take the vehicle into Mexico, it was a 30 minute process.  When there are problems, there's usually a line of 5-6 people with two agents working.  The agents haven't been terribly friendly.\n\nThe people who check you out when you return your car at 5am on Friday are efficient and friendly, unexpectedly chipper for that early.\n\nI've driven lots of different cars here, my favorite being the Fall of 2009, when I got a Prius almost every week.