I just called to ask for an estimate of price and had the poorest customer service in my life. Even if you don't know exactly what needs to be done you can explain the differences in cost over the phone. James was extremely rude and kept cutting me off before I could finish a sentence!!!!\n\nI have never in my life been treated that way by an establishment over the phone. At no point did I raise my voice or ask anything inappropriate. James himself got flustered and hung up the phone. A man like that who claims to give excellent customer service should not be in business. \n\nI come from the service industry and definitely know what it means to respect your customers. I would never ever in my entire life talk to someone like that. \n\nBy the way, called many other alterations shops and they were all happy and willing to give me an idea of the cost. \n\nPlease do not go here. Ever. It may be more affordable but you get what you pay for.