Dan, as I mentioned to you at that time, my condolences to you and your family. By the time I got a hold of you, it was bouncing back and forth via phone calls with your shop. After not getting anywhere, they suggested contacting you. When I did, you had told me of your family emergency, and I gave it a month's time before following up. After that point, I tried to contact you but there was no response from you. I tried other avenues of getting it resolved via your shop but they said I would have to wait as you were the go-to person. Another month went by and I pretty much gave up (when I wrote the first review). I pretty much left it until my fiancee asked me the status of it months later, at the end of 2009. At that point, I decided to initiate a BBB complaint to at least get my money back. I just received the refund a couple months ago, basically a year later. Never during this duration was a phone call made to me with any apologies.