I haven't had waxing done in a very very long time. The staff was nice and the lady I think her name is Rachel (sorry if I got the name wrong) she was fabulous. I had eyebrow and upper lip wax this time and it didn't hurt as bad as I thought. I didn't felt like they were rushing me in getting it done. I had some concerns after she was done and she was happy to fix whatever I needed. Overall I was pleased.