The manager at this location should be fired.  First off they ran  out of mint aroma therapy.  A ten dollar upcharge.  Rip Off all the way. The manager probably only has a few things to do and it is incomprehensible that they could run out of a simple thing like that.  Then we wanted to use one of our \" banked\" monthly charges but were told that there would be a ten dollar transfer charge for my spouse to use one of my credits.  Total crap!  \nThen I received one of the worst massages of my life.  My masseuse used no pressure and missed many parts of my body.  Jamie was his name.  It must have been his first  massage.\n\nI am also a member at Kaologie at Hilton Village, aroma therapy is free, great masseuses, hot towels are used and the rooms are much nicer.\nGoodby  Massage Envy, Kaologie has our business from now on!