Hmm the fact that you think it's ok or really didn't acknowledge that your staff asked us to stay another night in order to receive a bath is beyond my eyes!!! I do believe that dogs do suffer the amount of attention they get from your staff with the amount of dog and cat runs. It took my dogs a week to calm down and relax. I'm not looking for a place that has couches and tvs for my dogs, I mean really come on???? And when the guy brought out my dogs and I said oh are they coughing....maybe your employee should have said if anything becomes wrong with your dogs please bring them back and we'll look at them for free....just sayin if you wanted to offer that above and beyond customer service.