I showed up a few minutes early for my appointment.  Asked how long it would be and was told 30 minutes.  I agreed.  Then the attendant told me it might be 15 mins before they could pull my car in (so 45 minutes total) and I agreed.  I left my key and phone number.  About a hour and 15 minutes later I hadn't heard anything so I checked in.  They hadn't gotten to my car.  When I asked about it I was told that they were a little behind and that the mechanic handling that area was going to soon finish with the car that was scheduled in front of me.  \n\nSo you're running 1.5 hours behind when I show up for my appointment but still quote me 30 minutes for my service?  I don't plan to bother returning.