Scott and his staff do a great job of customer service. I have been buying my jewelry from them for over 10 years and have never been sold anything. They take the time to ask questions about my wife and her likes and dislikes and then match a gorgeous piece that she will love. I have never had a bad experience and their prices are very competitive. I high recommend them for any custom jewelry and for engagement rings. They have great prices and and can work with any budget.