While the jewelry at Jason of Beverly Hills is fantastic, the customer service may be the worst I've ever had from a luxury retailer. \n\nI ordered a new ring for my wife which was supposed to take 2-3 weeks so it would be ready to surprise her when she returned home from a trip in 6 weeks. I was told three different times the ring was ready and that it had been shipped multiple times but they missed the delivery date. I was then told it was FedEx's fault but that was lie when I followed up with FedEx using the tracking number. When I got the ring I then found out they had sized it incorrectly and the insanity started all over again with more weeks filled once again with false promises, missed deliveries, promises of gift cards that never showed up and me wasting three vacation days waiting for the ring that didn't arrive. \n\nSo if they don't have what you want in the store go buy it somewhere else.