First, let me say that I travel frequently both domestically and internationally and have stayed in a variety of hotels. This is the first time I feel compelled to write a bad review. The hotel rooms were dirty and service was terrible.  Bathroom had hair on the floor and smudges still on the mirror. I left a New Tempur-Pedic pillow in the room and called the hotel to recover it. Each time I was transfered  to the security desk and they requested I call back later and see if housekeeping had turned the pillow in. After about 5 or 6 calls they did say they found the pillow and I had to give my credit card info to get it shipped to me.  It was not my pillow.  I called management and received a curt response that they would refund the shipping charges. (but they have still not done this 3 weeks later). I can only say that this hotel has zero commitment to customer service. I will never stay here again.