MTO Cafe has outstanding vegetarian and vegan options, like the falafel wrap or the grilled cheese sandwich.  Great location, with decor that is warm, bright, and cheerful; but the service needs to match the decor.  Upon entry, it felt that the staff needed severe assistance with the \"warm and fuzzies\".  It's the simple things that can ruin an otherwise great dining experience.  Personally, if I choose to take the time to eat at your place, then take the time to make me feel welcome and care about the dining as a whole.