The ladies that answer the phone and schedule, and Roy, my plumber, did a great job. My water heater needed replacement, I had no doubt, even before Roy took a look and confirmed it. I think the price was reasonable, and I believe I wasn't taken advantage of, given my water heater was looking really sad and on its last leg...I am sure.\n\nThe new water heater is working great, and Roy did a great job making sure the change was pretty seamless for me, cleaning up after he left, taking the old water heater so I didn't have to deal with it, and ensure water running and air out of pipes due to water shut off during repair.