My family has been going here for almost a year. Made an appointment for my daughter,  showed up five minutes early and our stylist says she needs another fifteen minutes. OK,  that is fine. We walk around and come back. We then sit and wait for forty minutes and she is still not done.  She never says anything to us. By now my daughter, who is two,  is tired of sitting patiently so we get up and leave. When we are leaving she doesn't even acknowledge us! She is the only person who has ever cut my daughter's hair and my daughter loves her. Now we will find a new salon. Today they lost three customers.  Myself,  my husband,  and my daughter.