I will never buy from this store again. Firstly the Samsung Experience People couldn't help me and couldn't even get their software up to reboot my tablet. ....then when they did they couldn't figure  out why my tablet was stuck on the boot up......horrible people who don't know a thing about their products and kept my tablet for 2 days. I am in the store now and no person to be found to give me back my tablet....called for the best But Manager and he is nowhere to be found either.....WTF.....horrible customer service from everyone....never will I buy from Samsung or Best Buy again.....hope their happy losing a customer for life.