Can only comment on the (non) attentive service.  Came in on a whim while holiday shopping in the area and were greeted and told to sit anywhere we liked.  That was the last we saw of any service person.  We waited about 20 minutes until a table of guys near us hailed a passing waitress and pretty much demanded their already ordered beers!  The place wasn't busy and there appeared to be 2 service personnel (hostess or waitress) chatting up the bartender.  Interesting concept with their yearly Mug Club but unfortunately for the owner, we won't be back to try it out.