This is the worst car rental company! I would give it zero stars if I could.  I choose it because it had service in the terminal at Charlotte (I called to make sure) as I was traveling with  a wheelchair. There was a counter with their sign but no person. I had to leave my daughter in her wheelchair and go out to the rental lot.  The car was not very clean and had many dings and dents. I took pictures and tried it get them to make notions. They put stickers on the car for dents recorded previously! I rent cars regularly so I know what to expect, I gave Dollar a try but what a mistake. The price I reserved for ended up double when they charge my card.  Spend a few more dollars and rent from any other major car rental.