Not closed. We went in to talk to someone about \"Customer Retention\" and were told they did not do that there. WTF? We were given a number to call that is supposed to handle that. Like I said WTF! I was there talking to a live/real person. Crazy how they can take a payment, or start up service, but they cannot try to retain loyal (have no choice) customers. Not a big fan of the Oligopoly of Cox Cable!