We called a day ahead to get our new VW Jetta TDI tinted. We were coming from about 5 hours away and were given a time for the appointment but were told to call if we were going to be early. They were really friendly while on the phone. When we showed up we were greeted and offered a ride to the nearest casino as it was going to take a little while. We didn't stay at the casino long and walked back. When we got back, we were offered drinks and snacks. While waiting for our car to be done Jay gave us tips for things to do while in Las Vegas. Great customer service. We will be back soon to get the front windshield done. Also got a thank you post card in the mail within a few days!! Thank you Jay and Eco-tint.