In terms of shoe repair (my only experience with Heel To Toe), I found their prices to be insanely high.  My shoe repair shop in another comparable city where I used to live was much faster, far more reasonably priced, and better quality work.  Heel To Toe charged me $50 for a basic resole on a pair of leather sandals--they didn't even clean or treat the leather. (Mind you, these shoes originally cost $88.  I could have just purchased a brand new pair.)  These same sandals underwent the same repair three years ago by the other business I mentioned above for $25 and came back looking like new.  Heel To Toe took 2 weeks while my old shop took 2 days.  While I totally support privately owned local businesses, I found these prices to be completely alienating, and the staff to be rather snide.