This is the first ENT office I've ever been to that has told my family that has refused to complete medical documentation for an insurance company, even after the office has been given a secific written HIPAA release.\n\n They are also the first ENT office that doesn't appear to understand that a person employed by a call center may not be allowed to report to work if that employee has lost their voice. This is with the staff admitting that they see a lot of call center employees for similar issues.\n\nThe 2 star rating was given because the initial visit and treatment received would have warranted a 4 star rating, but what I've described above definitely brought the rating down.