I went to Hamburger works for probably the 3rd time.  Decent hamburgers, HORRIBLE service.  We got there and sat in the bar.  We were there probably around 11 am on a Saturday.  There were only 3 other people in the bar area.  The bartender came out and took our order.  2 out of the 3 other people came after us.  We waited a good 30-45 minutes when we noticed the 2 other people got their food before us. The issue with this is that the waitress/bartender wasn't busy and knows her customers (or should know).  We called her over (after 30-45 min) and asked where our food was.  She left to find out and came back and said she never put the order through.  She said she'd get that taken care of.  My husband and I asked to pay for our cokes and that we were leaving.  She gave us the drinks for free (she better!!!) and we left.  We went to another hamburger joint and had great food and service.  Never going back.  The food is great but the service isn't worth it.