For a car buying experience it was fairly painless!  Chris was great to work with and went the extra mile to get me a good deal on a loan to close the deal.  I appreciate how he worked with us to do the final negotiations by phone so we simply had to come by after work and then sign the papers so I could drive my new Mini home.  I really like the advantages of the Certified Used program and feel at ease knowing I don't have to worry about maintenance or repairs for quite a while.  There were a few follow-up items that had to be dealt with afterwards but they were quickly resolved.