Oh god, where to begin...\n\nEveryone else here has been complaining about the room reservation system. It's utterly stupid. They don't guarantee you getting 2 queens if you ask for them, even though we made reservations over a month ago. They also treat you like shit when you try to express your dissatisfaction with THEIR utter lack of service. We were unable to reach the front desk with our phones for 3 entire days. We got fed up with being on hold for over 30 minutes each time so we just went downstairs to (attempt to) get some service. \n\nThis place is totally uninspired and the service was just atrocious. I wish I stayed at Planet Hollywood instead, they actually treat you like they want you there.