When my sister got married in Vegas last year and we stayed here I absolutely loved it, especially the spa. \n\n So, I went and booked my sister and her husbamd a vacation package through Ti and added on a few things.  One of the items I added was a helicopter tour that in the end was canceled.  I have been fighting to get my refund ever since.  I called the 1-800 number and was told to send an email with the confirmation code and that I would be receiving an email response within a day and a refund in 30 days.\n\n I have sent over 100 emails and received absolutely no response.  I have called the 1-800 number again and again and was told that I have to call during their open hours, since I am in California that would mean during work hours, which I can't do.  So, here I am writing my first negative review for any business in hopes that I can save someone from a disastrous experience.