Went on line and found an office desk I really liked.  Did the \"reserve & pick up\" which states that they will contact the store who will check to make sure the item is in stock and have someone contact you within two hours to pick up your item.  Never heard back anything from the store.  Went back on line the next day to \"reserve & pick up\" this same desk and it had gone up $110.00.  I contacted the 800 #, after waiting over 8 minutes on hold, I was told, by \"Bob\" who barely spoke English, that I would have to contact the store and resolve the issue with them. I didn't bother upsetting myself anymore than I was already upset and  gave up and didn't contact the store.  I can't imagine how well the store would help me or \"resolve\" the issue since they couldn't contact me the first time.  Went on Targets website and purchased something similar with free shipping and a discount of almost $30 AND I don't have to go pick it up.  Staples needs to step up or step out.