They screw customers! Operate without permits and lie! Driver charged me $21.50 to go 1/4 of a mile. Told me there was a $15 sur-charge for a short run. The run was $6.50 then he charged my another $15 because the run was to short. I called the police and they charged him with operating without permits and wrote him tickets!!! Dispatch refused to do anything. I told them on the phone I was only going 1/4. They said nothing about a $15 sur-charge. I would have and should have walked!!! It's time we Report them and get them booted out of Charlotte! That $15 cost him an hour of his time, loss of runs and hundreds in fines! GOOD!