I liked the actual walls to climb although it didn't seem as much as Climbax. We went on 3:30 on a weekday and it was slammed. Absolutely slammed- we got there and two desk clerks were just chatting right in front of us, not helping us. A minute later they looked at us and decided to help and asked us to complete paperwork, and immediately went back to talking and texting right in front of us. The instruction was fine, the movie we had to watch was fine. Then while we were climbing the gym got packed.  I guess a climbing class was going on- everywhere. If you go I suggest you call ahead to see what time the gym is open to the public and no classes are going on. At the end, when we left- the woman at the front desk did not even acknowledge us when we said thank you or anything. Like i said, the gym wasn't that bad, but the service- awful.