So had an issue with the shuttle when I need to get picked up at the airport. Called the hotel for about 30 minutes - nobody answered the phone. \n\nWhen I got there - nobody was at the front desk - had to yell hello a couple times till someone finally came out. Didn't really seem to care or feel bad about the shuttle thing. \n\nThe room was awesome and so was the free breakfast. The hotel is in immaculate shape. If only they'd figure out the customer service thing.