Very friendly staff! I am a new-er runner, and was having major pains in my legs from running with my beat-up Nike's. Paul sat down with me and got to know ME and my likes, dislikes, needs and wants with my running present and future. He educated me on why I was having problems (turns out it was severe shin splints), and what I could do in terms of my running routine to decrease them. He measured my feet, recorded me running in my original shoes, and had me try on not one but TWO different shoes that he thought could solve my problems. He recorded me running in these shoes and compared the difference between my originals and these new shoes. Also, since I am new to the Charlotte area, he told me about 5-6 different running groups I could check out who are friendly to newcomers. Needless to say, my shin splints are gone, and I am SO happy with my new shoes! Thanks Paul, I am definitely going to be a repeat customer.