Luxurious but disorganized.\n\nWe paid for a room that was unavailable when we arrived.  They upgraded us to a huge, beautiful suite.\n\nOnly one bed so they promised to bring a \"roll-in\".  Despite reminding them, the bed never arrived and my daughter had to sleep on the sofa.\n\nThe room service meal was excellent but they failed to return to remove the mess and numerous accessories, despite calling them twice.\n\nThe in-room telephone is overly complicated and you need to be an engineer to figure it out.\n\nThe elevators are confusing,  some buttons work on the right elevator bank, others only on the left side.\n\nI'd give them only one star except  that the place is so damn beautiful  and the food is great.\n\n--Daddy Maxx Retro