We got a phone fixed by these guys over the weekend, and there was an issue that came up the next day with the repair. They were very cool over the phone and said to absolutely bring it back in and they would fix the issue. They were really busy that day as the flu epidemic got ahold of a few of their techs so they were a bit backed up. They told me it would take about an hour and would call me as soon as it was finish. No problem, I needed to run some errand int he area anyway. However after about an hour and a half with no call I went back in to check on the status. I guess the phone had been done for almost 30 minutes and no one called me. A bit irritating, but they fixed the issue and even put a new screen protector on it. \n\nThey need to work on the service time, but over all great work, than you!