For the business in general:\nI put in my order for valentines Day early in January and for this I paid a premium - no problem. My problem is that it arrived late, a whole day later. They promised to keep me up to date from the time they make it to delivery, but they didn't do that. I just got an email saying it's been shipped with a tracking number. When I plugged in the number on UPS, it estimated deliver a day later EOD. Not only was it late, but the flowers starred wilting 2 days later even though the packet was inserted in the water. When I pay for flowers + a premium, I expect them to keep their promise. I will not be using them again, ever.