First of all I usually love encore, but last time i was there the service was really bad. I dont know it was because of newyears or what. First as we enter the room we saw FINGER NAILS on the table stand. I ask the concierge to clean them up and they didnt do anything about it. The Housekeeping manager was to do something abput it but didint. \n\nSecond, i went again to the concierge to do reservations at Misumi resturant. Later that night when we arrived at the restaurant there was no reservation. I had my confirmation number and everything. I had to wait like 1 hour for the table, and the hostes there was rude. \n\nThird. I left my passport cover in my room the day I left. I called Lost and Found to see if they were able to shipp it. They were very helpful.But when my passport cover arrived it was missing 100 USD!!\n\nI dont know but for a 5 star hotel you wouldnt think this will happen. \nI am going back on FEB and changing hotels.