I have bought three laptops within the the last 3 months and each time I have gone into Best Buy in hopes of getting service like they used to give way back when.    I assume they have decreased their staff over the years to help their bottom line.   When I have gone in there, you cannot find a sales person to help you in the computer department.   Once you do get someone, they are short and rushed and do not know the details of the technology.  They have became nothing more than a sales person.      Several years ago, Best Buy was the place to go as they would educate you on the purchase and you would leave there feeling like you at least made an informed decision.     Needless to say they are no longer training their employees on the details.     I ended up taking my three laptop purchase to FRY's because I could get my questions answered!