I wrote a review last year about Arizona Air and while I still believe the service they provide is excellent, I have to modify my overall opinion about the company.  And for the record, I did have the company back out last summer to clean the a/c system and they did a great job.  But something is going on over there this year.\n\nBeginning in early January of 2014, I tried to schedule dryer duct cleaning.  It took 3 weeks to get an email response, even though several emails were sent and several phone messages were left.  \n\nIt took four appointments to actually get the service man into my laundry room.  Here's the concern: although Arizona Air missed the appointment times, when they showed up today, they assessed a trip charge for their scheduling error.  Seriously?  \n\nWhile I appreciate their work quality, this is not what I consider good customer service. I hope they appreciate repeat customers and remedy their inconsistent performance before 2015.