First impression hotel from the outside looks great! Lobby kept up my expectations. Gladly surprised. Until I waked into the room. I felt as though I walked into my 90 year old grandparents house. The smell, the look, and the furniture are awful. The furniture is outdated. The mattress is flat and feels like its 15 years old. So I called down stairs asking for an upgrade, completely willing to pay. The first person Brian I spoke to was rude and unhelpful. So I asked for a manager. I was transferred to Selene who was even worse than Brian. Her snooty tone and unprofessionalism was mind blowing. The customer service at this hotel is awful. I would not recommend staying at this hotel. And I will not be returning.