I lived at Venicia from Oct. 2009 until March 2013 and loved it.  Going into a rental you are told what fees there are so the ones that are complaining just didn't pay attention.  As far as late fees...if you are late....you are late.   You signed the lease.  Take responsibility for your actions.  When I was late I paid my fees and didn't give them any grief.   The grounds was always very nice and I never had a problem with the staff.  When I had issues that were my fault I didn't argue with them, I just corrected it like an adult should.  They were just doing their job.  I loved my apartment and did not want to move but had to get a house because I was getting married and my fiance had a dog which would have put us over the pet restrictions.  It was a little pricey but for a 2x2 with a 2 car attached garage in that area of town I could not complain.  I chose that area, that apartment and knew what I was paying for.  It is a nice place and I would recommend it.