I am so grateful that my family was invited to stay here for the soft opening! Our room was beautiful. I especially loved the vanity and the hair flat iron by Mui. The T.V. had some issues with freezing, but all in all, I enjoyed my stay. The service here was amazing as well. Everyone greeted us with a friendly smile and always held onto a conversation. I felt comfortable and there was never an awkward moment. The Cromwell is definitely going to be one of my favorite hotels to stay at.