i used to buy incense here on a bi-weekly basis, because it is damn good. then i bought expensive massage oil here, and when the bottle fell off a table a foot from the ground, it broke. my husband tried to return it and the owner basically accused him of being a liar - they actually 'tested out' a separate bottle by filling it with water and dropping it on the floor. well congrats, assholes, that bottle is not dysfunctional LIKE THE ONE YOU SOLD TO ME WAS. beads and botanicals sucks and i hope it goes out of business. the end.