HORRIBLE! \n\ncustomer service bad, room service sucks!\nMy room had no AC, called the service department,  they send a repair 6 hours later while I'm sleeping at 2 am, in the freaking morning.  Then,  he comes back 7am, hello.\nOn top of that I got charged a fee of $154, for a spa fee and what ever fees.  \nI purchased this hotel From Hawaiian air package who, I found out Hawaiian Air sold it to Orbit. .which they charged a fee that wasn't told to me by Hawaiian until I was at the hotel stuck.  \nDon't book with Hawaiian package deal,  shouldve gone straight to Orbit...I paid $1967.00, for a shitty room and an air fare, no first class was available or premier seating so this was the lowest flight but I paid top dollars for a piece of shit room!