I went in for a shellac manicure.  I was greeted immediately and only had to wait a few minutes.  The place was clean and well set-up.  I had many nail color choices and I believe my nails were done well.  The only complaint is that they were very busy...so my nail guy kept getting up to assist other customers while my nails were drying in the machines.  I prefer more of a personal experience but they must be good to have that many people come in.