First off, let me start by saying Toni is the best sales rep. this place has! Toni is friendly, knowledgeable, and doesn't mind going the extra mile to please the customer. Now that I've shared that...usually when I go to Shoe Carnival the staff is drab and barely speaks. The staff that was there yesterday, 11/20/2014 was energetic, with the exception of one employee. The prices are pretty reasonable. The store is clean and well kept. Love their shoe variety, and they usually have a BOGO sale going on. Awesome prices!