I have been coming to this Lens Crafters for years and was really disappointed today. There is a lack in customer service and the way I was treated when inquiring about retrieving my prescription after I had my eye exam there before a change from Maricopa county's insurance. It was almost like they didn't want to help me/give me my prescription because they weren't going to be making the sale with my insurance now changed and no longer accepted there ... even though I had my eye exam there before the changes, and I had called in advance to see if i could go in to retrieve my prescription to take elsewhere and they told me yes