Eileen (I think that's her name) was great and I love my dress! I ordered two flower girl dress and a veil in ivory to go with my dress and the ivory is so soft, it looks white. Do not order their ivory if you have a gold or champagne dress. Also, do not use their in-house contracted alterations, they use bridalxoxo. The lady is rude and tried to charge me $400 for a one hem bustle and a 3/4 inch hem!!! I asked if she would steam my dress and she said she would only because how much I would be spending... Are you serious?! Buy a dress here but go to fit for a bride if you need anything done to your dress