Very unpleasantly surprised visiting this spa since the hotel itself (the Palazzo) is beautiful. Had to wait in line for a long while just to check in. The reservation and check in staff ruined the whole experience. The staff was laid back, slow, talking on the phone, way below par. Wanted to speak to the manger about my reservation and they wouldn't even allow me to. Waiting area was not relaxing at all. Compared to the spa at the Bellagio or Montage this place is laughable. Never come back to the hotel as a result. Way too many great places in Vegas with great well rounded service.