Customer service is lacking at this location. The guy on the phone put me on hold and forgot to mute the phone or actually put it on hold. I heard the whole conversation with his buddy and other customers. \n\nBesides the ridiculously low trade in value they give you here (which is expected) the service is terrible. I won't go In here unless I absolutely have to actually no I rather go to Walmart (and that tells you a lot).\n\nI bought a new game but received an opened copy in a envelope sleeve. And I asked why that was and he said it was because they needed empty display cases. I told him I wanted a new one that was sealed and said he couldn't give me a sealed one. I asked him if the new copies came with any downloadable content he said he didn't no but most likely no.\n\nI should of left and spent my money else where. Lucky for them I was in a hurry.\nIt was on 11/24.