As other reviewers have described, the customer service here is quite lacking. When I called in to make a reservation for a Tuxedo rental for my fianc\u00e9, they placed me on hold for almost fifteen minutes. I eventually just hung up and called them back... to be placed on hold again, this time for only five minutes. Creating the reservation also took quite some time, even though I already had all of my fiance's measurements and the style numbers of the tuxedo we wanted.\n\nIf we weren't receiving a group discount here for the event we reserved for, I probably would have just gone to Mr. Formal. They are a local shop just down the street on Camelback with excellent prices, customer service and selection. A huge bonus there is that they ARE the warehouse, so they have everything in stock and there are never any rush charges.