Worst customer service award= Best Buy Tempe Marketplace! I called the store to inquire about replacing a lemon TV they just sold me. 1 hour later, after being on hold and transferred 4 times, I was told that I need to lug the TV back in... And then the call was disconnected. Really? After an hour on hold with zero customer service, I will be returning to the store... And they can have the joy of dealing with me in person. I'll make sure to never spend a dollar here again- there are other places that actually care about delivering quality products and services to customers!