Defiantly not ok with waiting 2 hours to be seen. I was a new patient so i get needing time to do paperwork. I would have appreciated an update while sitting there is the doctor was so behind. I was told my the front desk the best appointments are in the morning around 830 or 1pm. I will remember this next time when booking an appnt as mine was at 1130. I have had a horrific time finding good doctors in NV and I saw Dr Kubal which was a blessing. I was on the verge of walking out and asking for a refund cause I waited so long. Luckily the doctor spent a good amount of time with me, refilled prescriptions needed, listened to me and overall seemed to care about my health. His nurse was friendly and caring as well. This place just may need more communication with the front and be back end and it could be top notch.