I agree with Carlos, the previous yelper.  I would give Good Guys 0 star if I could; and I rarely give negative feedback.\nTo make the story short, I called Mike 3 times within a week because we need some repair urgently.  Mike picked up the phone once, said he will call back... A week and a half went by, he never cared to call.  Perhaps Good Guys' business is so successful they don't care about new customers anymore.  But at least, as a courtesy, tell people they are booked and can't take anymore services....\n\nBAD CUSTOMER CARE!  Don't even try to call if you need someone reliable immediately!