I would have liked to give more stars because the gentleman at the ticket counter was great we paid for my son to get first class and he upgraded my husband and me as well \nProblem was the rest of the US Airline personnel were not very nice. We we're over weight due to holiday Gifts both coming and going \nWe took things out and put them on other bags. Oh did\nI say we had to pay for\nChecked in luggage. Ticks me off. \nThen on our return home a wheelchair was suppose to pick my son up but it never showed up and we were at the end of the concourse \nLove traveling but not the air travel part