This group was formerly Ygnition.  Which was bad enough.  Then they got bought out by these losers, based out of Chicago.  A word of warning to all-if you are looking for an apartment and the manager says they use these people RUN! do not walk to the nearest exit.  I have had a problem receiving certain channels, like Free Speech TV which I was getting just fine until about three weeks ago.  I called, I got a ticket number (not like that apparently means anything).  Two weeks later and they still have yet to get back to be, so I call again.  Yet another ticket number and an empty promise to figure it out.  I pay these people, right?  Also, their internet sometimes can reach the blinding fast speeds of dial up.  I am moving out at the end of my lease, partly becasue off these bozos.  Avoid at all costs.