I called them and they showed up on time. Steve and Brandon did a superb job on my daughter's bedroom carpet it  had various stains well as some pet urine. \nThe carpet came out better than expected. \nI highly recommend this company they did a superb job they told me any additional charges and how much they were. They were above board on everything. I have tile floor in the rest of my house and I will make sure to use them to clean the grout  and get the floor looking like new.