They do not earn one star. I highly DO NOT recommend this airline. First of all they charge fees for EVERYTHING like fees for carry on luggage and even check in luggages, fees to pick your seat and fees if you check in at the airport if you do not check in online. The seats do not recline. It was such an uncomfortable flight. Since the seats don't recline I have noticed forehead grease on the chairs from people leaning forward to rest their head on the seat in front of them. Its also dirty on the seats. They claim to be the cheapest but really they aren't.