I used this groomer 3 times. The first time was good, My Yorkiepoo got a very cute hair cut unfortunately the lady who we used no longer works there. The 2nd time was ok but I noticed that he had matting under his ears. I figured I would give them one more try, a decision I REGRET. They nicked my poor dog up 4 times! He had a dime size scab on his neck and 3 smaller cuts ranging from his ears to his back. Beware of these groomers.