DO NOT USE Image 2000.  They have the WORST service.  If you call their office number and schedule and appointment for a technician to come out and take a look at your printer, they may or may not show up and when they do show up, they can't fix the problem and tells you that they will do some more research and get back to you with a solution in couple of days...YOU ARE LEFT HANGING...NO CALL BACKS...NO FOLLOW UPS.  When you do call the office number it goes straight to voicemail, leave them a message and they DON'T BOTHER to return your call...GOING ON ALMOST 2 WEEKS NOW.  DO NOT EVER USE THEM.  THEY ARE HORRIBLE!!!!