Although I have not yet been able to try the food, I feel than an update to my original review is appropriate. After learning of my sub-par experience, the event coordinator reached out to me to apologize and assure me that she would take the appropriate steps to correct the underlying issues. She was contrite and seemed to be genuinely concerned with my bad experience. \n\nIn my opinion, customer service is as important as price, quality, and atmosphere. Mistakes happen and every one of us has bad days. It's how a restaurant corrects those mistakes that separates a good restaurant from a great restaurant. I am now convinced that my experience was an isolated incident, rather than a regular occurrence. \n\nI will definitely return to Easy Street in the near future, and will recommend the restaurant to family and friends. I'm hoping that their food is as good as their customer service! If that turns out to be the case, I'll likely update my review to 5 stars.