Worst experience ever here.  Not normal but they didn't seem to care either.  It took over 40 minutes to get food once ordered.  I asked her if it would be out soon and she got annoyed and said there were 2 large parties in the other room.  I get the kitchen getting backed up but that is no excuse for attitude and poor service.  We had to ask 3 times for refills and remind her several times for creamer.  Too far to drive for such a disappointing experience.  \nFunny thing about customer service... its the only real differentiator and if you get annoyed with your customers and do nothing about it....the problem will go away.  :/