I needed to exchange a telescope that I got for my birthday. Since I wasn't the one who bought it, I had no idea what side of the store they were on. Four employees walked right past me, none of them even acknowledging me. I finally caught the attention of a female employee who directed me in the completely opposite side of the store from where the telescopes were. I ended up finding them on my own and of course not one employee assisted me with my purchase (I upgraded to a better telescope... shhhh, don't tell).\n\nEveryone in this store needs a lesson in customer service first-off and secondly, they need to take a field trip around the store to familarize themselves with products they offer. \n\nI doubt I'll be back. Just driving to this place is frustrating enough. :)