I went to this salon in a pinch for a pedicure and gel manicure. They were clearly over their heads with how to juggle phones, walk-ins, appointments and those sitting in the pedi chairs for too long. My manicure consisted of two snips on each side of each nail, a quick file then an insanely long time of sitting under the lights to let my gels \"dry\". We'll see if this proves to make them stay on longer....however, in all of their juggling, I never did receive lotion on my hands and arms. I'm happy to report that the pedicure was better - my toes look great - though I could have been spared the tisk tisk and scoffing when Mindy worked on my calluses. I paid extra for the callus remover so I was clearly aware that it was needed but I don't need an opinion. I would probably go back there if in a pinch but no chance of me becoming a regular. Also, as someone else stated, prices are very high for the area.