I have been a customer here for the past three winters and have always had a good experience. I typically have a pedicure and acrylic nails and I always go to the same person. Although the personnel there has not changed, this winter, I have had to wait 30 minutes plus after my appointment time before anyone started working on me. Last week, was the third time this happened. When I arrived, I was told it would be a few minutes. After 30 minutes, I was told to sit at my person's table. It was only then that I realized he was only about half-way through working on someone's pedicure. After another 5 minutes of waiting, I left and will not be returning. There is no point in making appointments if there is no intention to keep them. He obviously started the pedicure moments before my appointment when he should have set that time aside for my appointment. Very disappointed.