I bought a new mountain bike from them in Dec 2011. The buying experience was great, my salesperson was very knowledgeable and they had the bike built in a couple of hours. \n\nMy problem was the included 90 day tuneup. They didn't do any of the work that needed to be done and gave the bike back to me with my brakes rubbing, gears not shifting correctly, and wheels that needed to be trued.\n\nAfter spending thousands of dollars on my bike and accessories I expected more. They only give one tuneup at Landis (less then many of their competitors) so I wish things would have been done correctly. I will be bringing my bike to another shop for service in the future.