I bumped up my rating to three stars because I finally got in contact with someone and she was awesome. She apologized for the inconvenience and made no excuses as to what happened. (The other people made me feel like I was a crazy person). She then fixed the problem within a few minutes and then offered to provide me with a food and beverage credit. (I honestly wasn't expecting anything but it was a great gesture). I am excited to try this new hotel now that it's all squared away. Fingers crossed I hope it will become a new favorite on the Vegas Strip!