Ugggssss, we did Hotwire again and it came up Hertz....more like HURTS!!!!!!  I almost NEVER give one star reviews, but this Hertz Phoenix airport takes the cake and doesn't even earn a star.  Again, two weeks later after renting from Hertz Phoenix airport, we have to use them again. Let's see, again, the longest lines in the Phoenix Airport, yup, check - Hertz, let's see, only two customer service agents with about 35 customers in line, yup, Hertz- check,  non- functioning kiosks (AGAIN) all 7 of them, not working, yup Hertz - check, after waiting for 35 minutes a live person, I'm a Gold Member, but do not honor Hotwire, yup, HURTS, another 10-15 minute upswell from the agent, look lady if you look up my Gold membership all this stuff is on file and we could have saved another 15 minutes, then they don't have a car, upgraded to. Hyundai, did I say upgrade and Hyundai in the same sentence...yup. Done done done....so done.