Did not like the return policy.  There should be exceptions to the rules.  My incident should have been an exception.  When I bought  NetGear in 2012 I did not know it was defective until 2013.  I did not buy a warranty because I expect stores to refund products that were defective.  Using NetGear I kept getting the warning you are not connected the Internet but in a few seconds I would be able to get on.  After seeing the warning for hundreds of times it became annoying.  On Dec. 11, 2013 I unplugged NetGear for the first time and one of the prongs in the plug fell out, which had to be defective from the beginning.  Management would not honor my request for a refund and the Manager really made me angry.  He looked at the plug and accused me of damaging it.  I do not like to be accused of something I did not do.  I would recommend you buy elsewhere.