Had one of the worst experiences of my life at this store. Was told they understood why I was upset and knew I wouldn't ever come back but they couldn't address the issue. When I told their corporate customer service they said sorry, but we can't help you and were not worried about losing a customer. Went to \" The Jewelers\" on Eastern and they were awesome. Told them what happened at Jared and they honored the Jared rewards that Jared wouldn't. Plus their diamonds were better quality and better priced!