Their coffee usually tastes burnt, but the employees are the nicest people ever so they get three stars when the coffee rates two at most. I wish I could give them more stars but really when I pay $6 for a latte I really need it not to taste burnt. This started happening a year ago and is now consistent. Not sure what changed but it's to the point where I'm ordering tea and refreshers instead of coffee, and drinking the low quality coffee at my office because at least it doesn't taste charred.\n\nI can't stress enough how awesome the employees are. They're so great I feel bad saying the coffee is sub-par, but it's sub-par at EVERY location so I don't blame the baristas, I blame the product they have to work with.