I'm sad to write a bad review for this place because I believe they are locally owned but we have given them so many chances and they keep failing. They have had to write us numerous checks for reimbursement because they lose items (over $1,000 not kidding) Even after losing several items, we gave them three more chances and they still disappointed. The drive through is great and the girls are sweet and know us but if we didn't take pictures of each and every item we dropped off, we would have never known how many items they weren't returning. A shame. It's very convenient also because it's right across the street from our home but we rather drive farther than go back.