I was a little concerned going to this place after reading some of the reviews.  I had the BBQ burger with sweet potato tots, and they were great!!  Our server, Sara (I think), was delightful and helpful.  I do agree that the food is pricey, so I purchased a voucher from restaurant.com.  I ordered my burger med-well, and guess what??? they cooked it med-well.  My tots were hot and crispy.