NEVER in my life of getting pedicures every 2 weeks have I been offered the file to file my own toes because she just did NOT understand what \"straight across with rounded corners\" means!! She kept wanting to cut the corners with clippers! And when she began to polish my toes I looked down and noticed that she didn't even take off all the old polish! There were still some flecks of my previous pedicure! AND she didn't clean under the nails (which is really one of the main reasons anyone gets pedis). My heels are still crusty because she did a crappy job of scrubbing and needless to say the massage was horrid and not relaxing either! I'm going back to Pink Polish where people actually KNOW HOW TO GIVE PEDICURES.