I have been to Aveda Institutes in Cincinnati and Atlanta so I was already prepared for the amount of time it was going to take to get my haircut done. I called the day of and was able to get in ... when I got there I had to wait about 10 min and then was told thag the stylist I was scheduled to have was going to be another 30 minutes so I had the option to go with someone else. Since it was my first visit, I didn't really mind who I had. I was sooo happy with the stylist I did get - Lauren N. She did an awesome job and was very nice.