I've been to cluck-n-cup southend three times now and every time was a bad experience. The first time I went in they were out of chicken! Not sure how a chicken restaurant can run out of chicken in the middle of lunch time. The second time I went in they were out of turkey! Today was strike three, and I will not be a patron in the future. When I went in for lunch today, I asked for a menu and they were out. Out of menus. I asked the cashier what my options were and he was just as helpful as the menus they didn't have. I asked if they had an online menu and he said he thought so. I pulled up their website on my phone, clicked on the menu and it lead to a dead page. I left and went across the street to noodles and company, where I received fantastic service, they had menus, and chicken! I will say that the food I was able to get the last couple of times was good, which is the only reason I'm giving them one star