First of all, I don't understand why in 2014 cable and internet providers are allowed to have a monopoly.\n\nWith that being said, I went to this location to cancel my cable service and was met with an armature customer service representative named Doug who missed up my billing.\n\nI went again to fix the problem and this time I was met with a respectful and well mannered representative named Charles. He fixed everything Doug did and was very understanding and pleasant. Other representatives should take lessons from him.\n\nI wish I was a billionaire and have my own enterprise so i can hire Charles, he doesn't deserve to work in this s*it hole.