I used to go to this place 2 times a month.  No problem with the wash itself or the free vacuum but the customer service is so far off I won't go back now.  The guy who is always running the place is very nasty to customers.  Today I had some tree leaves and twigs in the back of my truck, nothing major and it took all of 10 secs for the guy to sweep them out.  Then he proceeded to tell me if I came to their car wash next time without cleaning the back out that they would back me out of the car wash.  So I guess I'll have to go to a  new car wash that doesn't mind spending 10 seconds to sweep out the bed of my truck for my $11.99.  I also asked for the complimentary air freshener and the other guy who was working straight up ignored me and sent me through.  With so many choices in Phoenix for places to get your car washed you'd think they could take the time to think about how they treat their customers.  Maybe they don't care but I do.