This location gets 1 extra star because the staff were pleasant enough. It gets low marks for two reasons. First, it doesn't accept einstein gift cards. Look, I understand you're a franchise location but you're still an Einstein's. As a customer I shouldn't have to figure out which Einstein's to go to if I have gift cards. If you hold yourself out as an Einstein's to get the benefits of that brand, you should take the burdens too, including taking gift cards. This is something headquarters and franchises need to work out rather than putting the onus on customers.  Corporate rant over.\n\nSecond, they forgot to toast my bagel. Still a decent bagel but I was really craving the toastiness. All I ordered was a bagel and a coffee. I'd be more forgiving if it was busy but I was the only person there. The employees outnumbered me 3 to 1. I had a small, simple order. Not as much leeway for mistakes in my book.