Maybe the reason these guys are surly is because their consistently poor customer service is causing them to get consistently bad reviews which lead to consistently fewer customers. Unfortunately, the poor service is the only thing about them that is consistent. \n\nThey made my friend's wedding stressful by failing to honor the terms of their contract on the day of her wedding, then gave her attitude for being upset. To judge from the other reviews this was not the first time.  Maybe they should get a job at a telemarketing company or something so they can be paid to piss people off, which is closer to their core competency than providing courteous and punctual transport.