The Bruce Company is very, very expensive.  That being said, the quality of their plants is exceptional.  The customer service is hit-or-miss.  I went looking for a new gas grill today.  They have a great selection, however no one wanted to help me.  There were several employee wandering about.  I tried for about 10 minutes to get someone to help me - no luck.   I absolutely refuse to beg retailers to let me spend money at their establishments.  I left and went to Ace Hardware on University Avenue.