I love butterfield's and my family and I go there every sunday to go eat breakfast. But the only problem is the girls that work up in the front are a little ignorant to people and for it being so early in the morning not a lot of people really want to deal with that. One time my mom asked the girl if she could borrow a pen the girl looked at her said she didn't have one yet they had a whole bunch of pens in a holder....gee..what great service. The waiters are great!!! they always are on top of their game and of course since we are regulars they love to talk to us. We have told them about the girls but I think this is a perfect way to put them on blast! If you are working at a place that considers great customer service (obviously everywhere) then fake a smile and put that nasty attitude away. Being rude is not good customer service. Other than that go to Butter Fields! they have the best food of course :)