Check in is at 3pm. I got there at 3:15, room is not available but will call me when it's ready. My family waited an hour in the lobby. Never called me. When I went up to the front desk to check, they told me it was ready. Poor customer service. The room we got (Rm 940), shower leaks into the toilet so beware! Overall $105 per night, I did not get what I paid for.