I been a member here 5 years.. and I Paid off 2-3 years in full every time... I go to re sign up and all of the sudden they want me to pay double and charge me a start up fee!! I tried to explain to them I been a customer for 5 years and they didnt even care.. Rudest Man In the sales dept ever at eastern.. Called corporate office Got the run around by 4-5 different people and not one of them could help me finally the \"highest\" person I could talk to basically Said Its our policy nothing we can do for you and go to another GYM WOWOWOWOOWOW AVOID THIS HOLE!!! I used to love it here but when it comes to customer service THEY ARE THE PITS!!!!!!!!!!! I hope all of you stay far far away!! What type of business tells a customer to just go to another gym!! I wanted to give them money and they pushed me away!! I will be gym hunting this week.. SCREW YOU LVAC and your terrible staff at Eastern at at corporate