I called this Sam's Club to order some sheet cakes on behalf of a friend who is a member and was going to be the one picking up the cakes. The \"ladies\" in the bakery who answered the phone were extremely rude and unhelpful, even when I asked to speak to a manager. I have never in my life encountered such awful customer service. I told them to forget it and that I was going to get cakes through a local grocery store chain... and I did. We will never use Sam's Club again.