Do not rent from here! I made a reservation from my boyfriend to rent a car, they would not let him leave without getting the OPTIONAL insurance despite the fact that our credit card covers rental cars! I emailed customer service to dispute this and they said to have my boyfriend talk to a manager upon returning the car. He did and they refused to do anything. I called customer service and they refused to do anything! They basically told me it's too bad and the woman on the phone was horribly rude. Screw Dollar, I will never rent from them again.