WOW! That is the first word that comes to mind. I called to make a lunch business meeting reservation and you'd thought I was asking them to sponsor the lunch! I was told that they really don't like business meetings taking place because of shift change and how long they take. I reacted with asking him if I should seek another restaurant to make my reservation that can accommodate the meeting. He rebutted with \"well I have your name down\" and then click. This bothered me so I called back to cancel my lunch meeting with the manager. After being \"disconnected\" once I was finally able to share my story and cancel my reservation with the manager. The manager was really nice though. Yikes, this is not customer service of any kind. It's sad because I really wanted to try something new (sad face)!