i stayed with a friend and enjoyed my stay immensely.  the thing that did it for me was customer service. from the moment we checked in, to the time we left the building, we were greeted with nothing but smiles, respect and friendliness. as everyone knows and have already attested to below, the hotel itself is gorgeous, the fountains breathtaking and the location in the middle of it all. i did not rate it 5 stars, because i felt the rooms were so-so. overall, had a wonderful time and will definitely return!