I went at dinner time on a Sunday, it was not busy at all, almost empty. The layout inside is horrible, it's so choppy. I will say that our server was excellent, I have no complaints with him at all. The food just flat out sucked! The Jack Daniels sauce (which is a favorite of mine) was not sauce but was jelly. I couldn't dip any of my food in it because it was literally jelly & not a liquid. I asked for another one & that one was the same way. I gave up on having Jack Daniels sauce. My sandwich was missing the main ingredient that makes it amazing....the crispy onion straw. Yup, none. I got out as soon as possible & will not go back considering all the reviews for this location are bad.