The good: The place is beautiful & their prices are not out of control like so many other places in Charlotte.  They have a good product (wax). The bad: The person who waxed me (Brazilian) had poor technique, no people skills (looked miserable being there), and was sloppy.  I left there with wax all over the place.  It took me several washes & hard rubbing to get it all off.  She could care less.  It was my first time there, needless to say I won't be back.  It's unfortunate that so much thought was put into the salon & product, not so much into their staff.  Maybe I will try a different location.