My son made reservations for Mother' s day for our family and specifically requested handicapped accessible  seating.  Upon arrival we found we were seated  upstairs,  not on the main level by the handicapped entrance.  When I asked the location of the elevator I was told they don't have one...\"it called legs\".  (not a good response for an Iraq veteran in a wheelchair).  After being told to go back outside and up the main entrance to the upper level we found the seating involved steps.  When I pointed this out to the waitress, she suggested we just turn the wheelchair  backwards and take my son down the stairs.  When advised this was not acceptable. we were moved to an downstairs location.  This involved my son going back  down the upper ramp, outside and back in the handicapped entrance...then to the other end of the building.  This situation stressed my son so much he was unable to eat with us.  The staff at Rustlers  Roost is in dire need of sensitivity training.