I have been to Vegas three times and have rented a car each time, all different agencies. At the airport, the shuttle is easy to find. The driver helps to load your luggage. It's about a 7 minute ride to the Rental Center. The driver, once again, will assist in getting the luggage off the bus...they actually prefer to so there are not 10 people all trying to get the luggage off at once. (Please be sure to tip the driver.)\nThere are plenty of luggage carriers and they are free to use...unlike the airport that charges $5.00. Once inside, all of the car agencies surround you. You may have to go to the floor below but there is a large elevator that you can use. Once you get done at the rental counter, there are signs to get you to the area that your car is in. The bottom line is FOLLOW THE SIGNS...you won't have a problem. Same advice for when you return the car. We have always allowed 2 hours from the time we depart the hotel to our flight time and have always made it.