pain-free check in, we were allowed to waive the resort fee (saving us $25 a day), we were given spa access for free, and asked for my friends room and mine to be close together...they were super accommodating with everything...room was nice and clean and service was nice...the only reason I took off a star was for one thing that might be minor to others but it really pissed me off...we were located on the venezia tower close to the elevator and the ice machine was all the way on the other side of the floor...our room was number 415 and the ice machine was in the 600s....literally all the way on the other side of that big ass floor.