I decided to replace my 27 yr old heat pump before it quit on me during the heat of our summers and had met with several companies before reaching out to Flores. I heard different recommendations from almost all of them and just as wide of price ranges.  Flores was one of the few who didn't try to 'dazzle' me with sales nonsense, but spoke to me like a guy who knew HVAC.  I was already down to a couple models and between their explanation, reviews, ROC, and competitive price, choosing Flores became easy. It did take a few days before they replied to my initial contact, but after that all went quick. Within a few days they were out with my new unit, sealed up the leaks in my return, and I couldn't be happier!!