Tried this place for the first time last night and it was Really good! Of course not as good as you get in Japan or like even Ippudo in NYC but it is the best I have found in AZ and defiantly fulfilled my ramen craving! Not sure why they got so many bad reviews? Maybe they have improved since first opening? Anyways I had the tonkatsu with traditional toppings and an egg. Pros- rich yummy porky broth, perfectly chewy noodles, bomb bamboo shoots and naruto! ( the little swirls make me so happy ) cons- pork could be more tender and the egg was NOT a proper ramen egg. It should have a soft medium yolk not a dry crumbly yolk. Overall though I was so happy with my big bowl of ramen! Very delicious! Costumer service was fine not wow but not bad. We will defiantly be going back!