I might have loved the food, but the attitude of the place sent us out the door before ordering. Being new to DeFalcos, I wasn't real sure how to order cheese and salami from the deli - we didn't want a sandwich made. We stood around trying to catch the eye of the two men behind the deli counter and finally had to interrupt him as he finished with a customer.  Without a word, or even looking at me, he flicked his thumb towards the back of the room. We decided he wasn't that interested in our money and left. Great food is important, but customer service - not letting a (potentially) good customer get away - is just as important.