You're apologizing now and are offering to discuss this matter further after you send me the below passive aggressive message, I don't think so. Maybe if you treated your customers with respect you'd still have one who would be loyal and give excellent word of mouth reviews for your small business. And, don't you worry, there are many other day spas in the valley who are able and have accommodated my needs since this horrible experience with you.\n\n\nBeverly K.\nBusiness Owner\nWe want to thank you for your feedback today. We do appreciate all comments whether they are positive or negative. All comments make us a stronger company each and everyday and we hope your experience at another day spa goes more according to what you are looking for. All the best!!!\n\nRegards,\n\nNeal\nOwner\nSpaMassage For You