Came thisclose to ruining my baby shower! We ordered both a cake and 24 cupcakes.... The cake made it to gilbert store for pick up but the cupcakes did not. Initially the sales people told me to go pick it up at the Tempe store....uh....no. I called the day before to confirm delivery for a reason. Then the girls in both stores acted like they didn't have a clue how to fix this situation without Ashley the manager. I informed them that I will need to speak with Ashley. Well about 20 minutes before the shower started Ashley called to tell me shed be personally delivering them..... Surprise....some random guy came to deliver and we've never even had so much as an apology from Ashley. Not a great way to run a small business if you ask me.