Same here. Bought 4 TAO Beach tickets for Markus Schulz & Ferry Corsten Sunday pool party during EDC. Neither will call nor the bouncers at TAO Beach had heard of 1NS group before. Missed half the pool party to run around the Venetian to deal with these issues and even then, it wasn't until nearly 2PM that we were checked in some sketchy list the bouncers had just written up- they didn't even check our tickets.\n\nDisorganized, poor communication, nobody working the customer service phone the day of the event. Apparently they did a great job last year, but for some reason, were probably one of the worst companies I've ever dealt with this year.\n\nBought a shuttle pass but didn't bother after hearing feedback from my friends & the TAO Beach Experience.