Based on the bread alone, 5 stars for sure.  The white loaf is delicious. \n\nI was pretty disappointed with the customer service.  There were plenty of racks of bread everywhere, but very little product was actually for sale.  The clerk mumbled some type of explanation i didn't really catch, but in the end we could pretty much choose between white and honey wheat.  Then she explains to me that they would not be able to slice my loaves because they were using the equipment to slice the other (custom?) orders.  Really?  I know how the slicing machine works.  It takes about 30 seconds per loaf.  You can't be bothered to slice my loaves?  \n\nI'll stick with Breadsmith.