I took my car here for an advertised basic wash $8.99, I drive a 98 Jetta k2 model. Once I pull in they tell me they have to hand wash my car because I have a rack on top. Puzzled, because I have taken this car to\nDanny's, Olivia's and numerous other auto car washes and never had a problem, I inquire further. They then explain that my rack isn't factory so the hand wash will be $24.99.. Not factory? I ask.. the rack came with the car, it's a k2 model..That was the big selling point of these cars 10 years ago.. The guy continues to argue with me in a pretty hostile tone so I decide to go somewhere else. I drive less than 2 miles away and see another auto car wash, I pull in they give my ticket and wash my car in the machine for $11.99. I give Simoniz 1 star for having no idea what they are talking about and being rude in their ignorance.