Call Wed to make appt for Sat. Rick agreed 4-6 pm and price was fair though I was more concerned about good service than price. Call Sat am to confirm and Rick did not have me scheduled. He rearranged his jobs to make it at 3. Came on time though only hubby was home. Hubby called hour later to say it looked good and they were done. However when I got home I wasn't so happy. You could tell it was a quick job just to get it done. You can see where some areas were missed by the extractor and no effort was put into getting stains out of certain areas. Rick said he was too busy due to growing pains, I appreciate him trying to make up for the forgotten appointment but not worth the loss of quality cleaning. Will be calling for a do over next week. Will update if that happens.