Absolutely fantastic, the best money we've ever spent! Chris, Roberto and Fred were wonderful to deal with, very quick to respond to my initial inquiry and within 10 days from start to finish, our 12-yr. old leather couch and loveseat are back, looking just like new. Both pieces had several worn spots and, scratches (many from cats!) and even a tear, but you'd never know it to see them now. Customer service is excellent - Chris explained the repair process in detail, and they did just what they said they would do. Pricing seemed more than reasonable to us, and even the loaner couch we were given was very nice. It's very rare for  our expectations to be met in terms of quality of work and customer service when dealing with service companies, but Leather Like New far exceeded them with their professionalism and craftsmanship. I can't recommend them highly enough! Many, many thanks guys!!