I am real, and I have spent money in your shop. A lot. As for looking at my other ratings feel free. I go out of my way to recognize the positive places in person and thank them for their dedication to great service. Feel free to view my purchases there. Stumpy expert, Specialized MTB for my sons, cruisers for my parents, and many parts and services done. Shop used to be stellar make no mistake about it. Otherwise I wouldn't have spent my money there. The reason I haven't called back has more to do with the loss of faith in your shop. Deflecting the feedback based on attacking my credibility speaks more to you than it does me.