This hotel made my experience in Vegas terrible! A salesperson named HEIDI cancelled my reservation without telling my party and I. The worst part is that after a 6 hour flight we couldn't check in until 4 hours later. The worst customer service ever! Management is rude and tried to say someone named Heidi didn't exist yet Jet Blue was on the phone with her. ALSO, after the 4 hour wait the manager gave us a complimentary dinner but when we went to order we were informed that the manager had no MONEY on her account.\n\nOverall, you get for what you pay for here. Cheap rooms for cheap service. Pay an extra 20 bucks for a better hotel.