The good:  the staff was helpful when I needed to get my car fixed, and the repairs were done in 36 hours, rather than the 4 days they quoted me.  I got a rental for that time.\n\nThe bad:  I ran into problems when they did not file my claim correctly.  Eventually insurance paid for the repair but no one, not even \"free loaner\" Gates, wanted to pay for my loaner, so I got stuck with the rental bill.  I was eventually reimbursed, but it took 10 weeks.  \nThey also damaged the locking mechanism on one of my doors when they had to take the panel off.  For a while it wouldn't lock at all, and I took it in and they jiggered something.  Now the button doesn't move, but it locks 90% of the time.  I'd like a door that locks all the time, but I now live out of state and will probably have to pay to get it fixed.