There was hardly anyone in the restaurant on 12/23/2013 and we waited 45 minutes for our food.  When it came out it was cold and the cheese was congealed on our sandwiches as it appeared it was kept under the heating lamp.  The waitress never removed our plates after the meal and we didn't receive our salads prior to the meal.  If you go here you have to be prepared to let your expectations of good service go. We heard about this joint from the food network prior to going and it didn't meet our exceptions on both food quality and service.  Sometimes I can overlook some food quality issues if the service is good but this place has neither.