Funny thing, well maybe not. \nMy family and I Patiently awaiting our turn to get ticket scanned to board flight out of Charlotte N.C. As my young teen is ready for scanning, abruptly ROZ B. ( the scanner ) blurted out (HOLD ON!) absolutely no manners or even an attempt to make paying customers feel welcome. As it was my turn to get scanned I informed Ms. ROZ B. That my kids were taught to treat all people with common courtesy and respect. Instead of apologizing, she proceeded to bully me with taking note of my seat number like she was going to take action against me.\nI don't know if she skipped the common courtesy day of training or what.\nThere was not a zero star option.\nUnfortunate that one person representing a big corporation can shed such a negative light so quickly. Maybe she just don't like her job. Maybe she feels like it is owed to her, maybe ROZ B. Just don't care...