Meh... Bagels are alright, but not great.  They often end up feeling stale after toasted instead of crispy on the outside, chewy on the inside.  As others have stated, prices are pretty steep for what is offered.  I have tried the drip coffee twice, both times the \"medium\" roast more resembled muddy water than coffee, lacked flavor.  In a bind, a bagel and cream cheese from here is fine, keeps my stomach from growling, but if I had another option within a five minute walk of my office I'd take it.  Gets three stars because the customer service is usually quite friendly.  Food gets 2-stars.