Dear Apple, what happened to your great customer service? I seriously dread going into your stores for anything now. Any questions I ask the sales people are generally met with vague fluff. And when I had to order a replacement panel for my iMac (\"cosmetic repairs aren't covered by AppleCare, sorry\") they told me it was a $25 part - oh, but then there's the $80 special order fee... what a ripoff. MacMedia (independent Apple dealers here in town) ordered me the panel and didn't charge me anything extra. \n\nThe Genius Bar CAN BE handy for when you've got a real doozy of a problem (otherwise, you're better off calling AppleCare), but the  'computer concierge' system they have now is just frustrating. \n\nI'm ordering a new iMac soon and I'll be doing it through apple.com so I don't have to deal with the herds of MySpace-surfing teenagers at the Apple store. And if it needs service, I'll be taking it to MacMedia.