Have to say: horrible customer service. If I could give zero stars, I would. Pulled in to valet to check-in for my stay, and the bell hop was just rude. Valet attendant had to ask him to help us with our luggage twice, and each time he just looked over and turned the other way. Finally had to help myself to my luggage and over to the check-in desk. I asked to speak to a manager (Christopher) and he seemed shocked at the experience and promised to look into it. However I was just as shocked he had not offered to waive the resort fees or provide any type of compensation. Strike two on this stay. \n\nHonestly, if I didn't already know the regular hotels I frequent were soldout, I would've cancelled my reservation all together and stayed somewhere with better customer service.