As promised, I'm writing an updating my review.  While I am still disappointed with the situation that occurred from my moving out date till now, I am pleased to write that after I made my call a week ago and was informed by the lady who answered that she will inform her manager, I did receive a call later that day (or maybe it was the next).  Today, I did receive my refund check.  Had receiving this and hearing back from them not taken so long, I would have given three stars on this update, but with the length of time it took (I moved out June 2013 and am just now being able to, hopefully say, my business with them is now done), I would hope that they are able to update future tenants faster than they had with me.