I received a ring for Christmas that needed to be sized. Went into this location to drop it off. A salesperson by the name of Tim was at the counter. I told him what I needed and he was less than thrilled to help me. I had to ask to see a ring sizer. I had to ask him about how long it would take. He didnt offer up any info at all. It was like pulling teeth. I realize this wasnt a new sale and he wasnt making any money off of me BUT the ring was bought at Kay and he should have been more willing to help. I usually shop at a different jewelry store and after this experience I would never step foot into another Kay jewelry store. I will give Helzberg my money instead.