Definitely filing a complaint with BBB!!!! \n\nExtremely bad experience!! Apparently they decided that their AC/Heater units all need cleaning on the weekend we booked our stay. We were rudely awakened on a Saturday morning with a guy telling us they have to clean the AC unit right at that moment. When I expressed my frustration, I was told \"that's why we posted notices on the doors\" as if THAT helped make me feel better about the intrusive wake up call. On an extremely hot summer day in July, they took the AC for about 2 hrs for cleaning. \n\nThe rooms were also not cleaned properly and had nothing in them. No hair dryers, no hangers, no dishes/utensils. And when we would call the front desk for such items, we were made to feel guilty for asking them to bring these items to our room which made our stay less pleasant than it already was.