UPDATE: While my rating is still low, I gave an extra star due to the fact that I was contacted by the business owner who accepted responsibility instead of making excuses. I've had a better experience at this location a year or two back and may have run into a glitch this go around.\n\nI may be big on customer service and proper follow up, but it is what it is. If I'm told that I'm going to be contacted back after my insurance is verified so that I can schedule an appointment for treatment, then I'd like to be contacted. This didn't happen when I contacted the office. I heard back from one of the owners right away, but when it came down to the staff following up on coverage, the ball got dropped big time. I contacted a different chiro office, was verified within 15 minutes, and scheduled and have been treated twice already. My wife is also scheduled to be treated this week. Maybe if I'd have walked in and stood there I would have gotten better service, but who knows?