I had such a horrible experience with Verizon by phone, I wasn't sure what to expect going to the store that day. I had the most wonderful,through,caring person that works for Verizon EVER, Eric A. He made sure I got everything I needed and most of all he explained everything. Plus he gave me a little instruction on my phone.  He also is trying to make himself available for when I bring my mom in to help her change phones! Best Customer Service I have ever received from any place and it was all ERIC!!