Rick was very professional and courteous, as was the other gentleman that came with him to help clean our carpets. We are renting, and after Carpet Monkeys cleaned our carpets they looked even better than when we moved in. They were even able to completely erase a few stains made by my darling dog who had some GI issues all over one of the bedrooms one day when we were out. As a bonus, the price was amazing! The price he quoted us was 55% of the quote that the other local carpet cleaner quoted us, which is why I chose him, and he charged exactly what he quoted - no hidden charges. I highly recommend Carpet Monkeys.