The other 1 star ratings on this place say it all.  This place is both unprofessional and inefficient.  Things no one appreciates: walking into their new rental home full of trash and broken things, being talked down to when they call to report a problem, and failure to address major issues (such as plumbing or safety issues) with homes....When you call you get lovely Kim who hates the world and everyone who talks to her, or Milena who couldn't care less about the quality of her work. This place is a real shame, and the saddest part is that the home owner of our property doesn't even get a real report about the actual state of her home (i.e. Serious water damage, etc...)  Definitely avoid working with this sad excuse for a business if at all possible.  There are much better options out there that will save you the headache, rude excuses, talking in circles, and unpleasant attitude and demeanor of this \"professional\" establishment.