This review is for my recent experience in Las Vegas only (because otherwise I really like SW a lot!!)  Rude, rude rude lady at check in. It was very early, not yet busy so I am not sure what her issue was. Beside being snappy, she clearly saw I was writing out a tag for my bag yet threw it on the belt anyway and said 'too late' . Also, 4 of us were travelling together, with 5 bags total. She had us put up only one bag at a time and check ID, yet she still managed to get the wrong name on every single bag. Very poor service, very disappointed, SW. I know you can do better...this bad egg needs to go if she is so miserable.  I did also try to send an email to SW to advise of the ssituation, but was unable to do so, the website does not seem to be working properly. Or maybe they just do not want to hear the criticism.