So my review is just based off of yesterday's phone service.. It wasn't terrible but I'm\nextremely annoyed by the miscommunication I'm \"supposed\" to be a new client and I called to make an appointment for my dog this weekend I was told that I couldn't make an appointment unless the grooming manager was there which I find a bit odd and on top of that I was told to call today at 8am because the manager would be in TODAY and to my surprise the grooming facility is CLOSED on Tuesdays. Shouldn't an employee be aware of this? I'm normally not a bratty reviewer I just don't like this type of miscommunication specially if it could mean I might not get the appointment when I wanted it after I did call ahead of time.