I spent almost an hour and a half waiting for an oil change that I had an appointment for at 10a on a weekday. There only two other people there that I could see and both waited over 2 hours (one was just getting two tires done). \n\nFull disclosure: I was redeeming a Groupon. I understand this is a tricky balance for businesses to make it worth the extra business deal sites bring in, but an extra long wait can be dealt with by having staff that doesn't treat you like you're the one making their life difficult just for taking them up on their offers.\n\nIt's hard to find a good shop, but this isn't it. Keep looking. Running a business is hard, I get it. But at least say sorry when you mess up.