Two weeks had passed since the original review and after a couple emails with Egg Works exchanged I was assured that they had fixed the problem. I had returned on 05/23/14 and ordered the Patty Melt. \nI must say I would have instantly traded this burger for one that was well done. At best, triple-extra-well is the best way to describe it. I had noticed that the food was taking a long time to cook -- and the reason was that my burger needed an extra 15 minutes on the grill. If only there was a way to post a picture on an \"update\".\nBriefly described, both the bread and burger were on the grill far too long. One side of the burger patty was blackened and crunchy, like it was forgotten. Forgotten, but still served to the customer. The bread was grilled to the crunchy consistency of a cracker. \nAfter this visit, it is safe to say I will not return.