Awful. They do everything they can to take your money. You can buy a box ($5) and place your items in the box yourself, or they can shadily whisk it away as you try to begin to package it yourself, and then charge you an extra $8 to throw stuff in and then slap some tape on it. And then on top of that, they took my box that I brought in with me...with no explanation. I should've charged THEM $5. And then $8 because, well, I don't really need a reason, do I?