I have been going to Phoenix College since 1999, YES 1999!  I have always had the best instructors and really enjoyed the courses.  HOWEVER, in all these years I have yet to have a pleasant customer service experience.   I always dread going to the admissions office because the staff are MISERABLE!  Does the Dean work them to the bone?  Are they whipped if they don't meet a quoata?  Lord.  I know, I am here for the education which on a scale from 1-10 would give an 8.   Great campus feel, parking use to be and still kinda is a nightmare, that is until mid-semester when half the kids drop out.  Dont expect to ever receive good service from anyone from the traiffic cop to the administrative staff, however you will get a decent education.  You might have a better experience with online courses.