My complaint is with the policies of Budget Truck Rental Corporate. They only guarantee their rates when you make reservations. They do not guarantee that there will be a truck available at time of pickup. \n\nHowever if you don't pick up your truck on time they charge you $50.\n\nAs a result I wasted the entire Saturday waiting for them to get me a truck. That was 2 days ago they still haven't found me a truck. I called them today and they're sorry they can't help me other than reserving the rate again.\n\nThey would not reimburse me for my manpower expenses because they didn't have a truck ready because they only guarantee the rate. There is no guarantee that a truck will be ready at time of pick up.