I in general really like Samurai Sam's restaurants for their healthy meals. This location is, however, terrible. Wait time is really long - often 30 min instead of promised 10, once in a while screwed up orders. But I would still come there occasionally after my work outs at LVAC. This time, however, made me really pissed off. I'm not ever going back to this location (unless management and staff will be changed!). I've ordered 4 different teriyaki bowls for my family to go. Not only I had to wait for over 30 min (kitchen staff worked so slow, no multitasking whatsoever!), when I got home I've discovered that they've screwed up all 4 bowls. I immediately called them, but instead of a apology and acknowledging it, lady servicing me (\"Emmy P.\") was rude and said that they can't do anything about it. I had to dump 2 of the bowls, as my kids refused eating it not the way was ordered :(((( Very disappointed.