This place is awful! I have rented from this location several times over the years and not once has it been good, but this experience has put me off U-Haul forever. A planned move to Fla has been thrown into total disarray because they screwed up a reservation that I made in person and confirmed in person, 6 weeks in advance! The employees are either dumb or just don't give a shit. They're unorganized and totally clueless. I have never used a business so poorly run. How this store stays in business is a mystery to me and any corporation that tolerates such bad performance from a franchise will not get another $ from me. Or maybe they're all this bad. Regardless, I suggest you use Penske, Budget or carry your shit on your back before using U-Haul!