At this point, I am done. I scheduled my kids for the last 2 weeks in August and then due to an emergency, I had to cancel, which I did a month before their camp was to start. I was told they were issuing my refund, and that was 3 weeks ago. THREE WEEKS and i still dont have it. I live probably 30 minutes from the museum and could have driven there 63838484848485858 times by now and picked it up. Its just sooo unprofessional and annoying. They need to get their office together and deliver refunds in a timely manner. 7-10 business days are fine but 3 WEEKS is UNACCEPTABLE for it to not have even been MAILED YET. So dissapointed and will never use them again.