DirecTV themselves are not all that bad.  Their Service is OK.  I have had their service in the past and thought it wasn't all that bad.  That was until I got the Genie.  At first it wasn't bad.  Slow to respond, but not bad.  Then the issues started.\n\nGrey Screen.  It's as bad as the dreaded Blue Screen from Windows.  After a few phone calls to tech support their solution is to reset the main receiver every time it happens.  Well now it happens every night.  So they had a tech come out.  He swapped gear.  It's now still happening.\n\nThey say it's a known issue, but the issue has been happening for at least a year and half now and they still have no solution other than reset the main receiver.  To me....that is NOT a solution.\n\nWhen I am done with this 2 year contract I will never go back.  Dish was 100% better and more responsive.