The good is that they were able to do the job I needed done, right away. I took in my son's new scout shirts and needed about 12 little patches sewn on for that evening's meeting. They were able to do it, and I was glad to pay the $20 to get it done quickly which gave me a little bit more of my life back. The only bad was that a couple of the award patches were not put on exactly as I had showed the lady, but heck, I don't think she'd ever seen a cub scout shirt before and I didn't pin those last pieces where they were suppsoed to go so she had to go by her memory of where I showed her they went. I will use them again when I gather enough awards to be sewn on to the shirt again, and at that point, I'll just nicely ask her if she can move those couple items over where they belong. No big deal.