CLT is a pathetic airport for commuters who have to fly from smaller cities. The E concourse is getting further and furhter away from the gates to the flagship flights of US Airways. Half the time walking sidewalks are inoperable, and if you have less than 15 minutes (due to the wonderful on time of  US Airways Express (outsourced and don't care) then you will miss your flight. They could care less regardless of your status, and are now adding more gates at E.  (Up to 50 I believe, and no fast way to to get to B or C concourse). Obviously they care nothing about the deregulation that then the airlines elected the HUB and spoke philosophy. Trust me it DOES NOT work!  Will they ever listen to their customers, and especially the business traveler who kept them in business after 911 since we were the only ones who continued to fly.\nAt this point I don't think they care.