Just spent 98 minutes (phone has timer) with Cox due to no Internet connection.  To keep a long story short I talked to four people and appears the second person could of taken care of the problem.  Since I just retired from a job where I took abuse on the phone I was nice.  I also had sent e mail few days ago regarding the cover being off the Cox box  in yard and I received e mail indicating I have to be home ....what the heck ?!  Good grief..