If i could actually rate GLLounge negative 3 stars..i would.  The manager & lash technician should take a course in customer service.  I booked a appointment & arrived to be told i had no appointment...instead of acknowledging their mistake, we ended up going back & forth regarding the \"imaginary\" appointment at 10am.\n\nalso there is a huge language gap as the manager speaks below average english.\ni will NOT be back nor would i recommend this lounge to anyone wanting to be treated like a VALUED CUSTOMER.