I went to HJ on Van Buren. I have never stayed at a HJ and simply wanted to be close to the airport. Upon entering my room there were very large roaches the size of my thumb. I was transferred by Amanda to another room only to find more roaches and a window which wouldn't lock. From 15 minutes of making the reservation decided I could not stay in this environment. Amanda assured me that nothing would be charged. I followed up later to find that there was indeed a charge to my account. Sandi, one of the owners offered me 50% off my 15 minute stay, what a deal! He said i should have cancelled 24 hours before; how when the reservation was only 15 minutes old from cancellation. Who wants to be around roaches? I stayed at the Extended Stay America a few minutes away. Rooms were much larger, cleaner, and staff was friendly. The room there was only a few dollars more. (See Photo).