Today was only my second visit to this location. My family just moved to Charlotte in June and frequented the location where we used to live. \n\nFirst visit was great, very friendly staff and welcoming when I mentioned we were new to Charlotte. I was happy to know I would have a great place to bring my 5 yr olds toys and clothes. \n\nToday was a different story!! I realize it is a Saturday (weekends are usually busy) but there appeared to be lots of staff on hand, but not much business taking place. I was sorely disappointed and left with a bag full of items that will go to Goodwill. Once Upon a Child needs to show \"a little\" regard for their customers and their time.