Dirty!  In a nutshell.  I have rented from this company numerous times as a local.  The website instructs you to bring utility bills along with you to the counter.  I did all of that, always very thorough.  After the long ridiculous notorious wait to pick up the rental for a trip to California, I was told that the \"rules had changed\"  You either need a credit card or a credit check must be done when using a debit card.  Really?  Of course, I ended up not being eligible due to credit issues.  Luckily I already own a vehicle and was still able to make the trip just fine in that one.  They're practices are extremely shady and underhanded.  I love how they spring new garbage on loyal customers.  All of these reviews are completely true, as well, with regard to the horrible customer service!  This company stinks!