Granted the food is good and fresh, and I gave them a pass on service my first time in because they were busy. But now after my second time and to get a wrap and a sandwhich took 20 minutes, I'm out. I'm sorry, going out the service is just as important to me as the food. So if you like great food and you can wait then please by all means still go, but if service is important you might want to find another place.