We recently spent a couple of nights at this hotel, and took along a dozen of my wife's relatives. Checking in was a total hassle, took me 4 trips to the counter to get all the rooms, even though they were all on my credit card, they did not trust me and had to see the id of each guest. This hotel was very crowded (it was the Christmas week), and the staff were totally overwhelmed. I had to wait for half an hour for coffee (none in the rooms), and then pay $6 for a poor tasting latte. The buffet is normally under $20, but the holiday special was 35.99, and we had to wait for over an hour to get in. Food was ok, but not 36 bucks (plus $70 gratuity, at a buffet?) each for 12 of us, grand total of $544 for 12 lunches. Went to the Noodles for dinner one night with 12 and was seated at a table for 8, where we waited for 30 minutes to order, then another 30 to get the food.  If your idea of fun is Costco at noon after payday, this is the place for you, otherwise, spend your money elsewhere.