After submitting my concerns via Yelp, I was contacted by Alane B. She got me in touch with Bobby Perich (General Manager) who offered to assist in the second party shipping issues. I was able to purchase the manuals through a local dealership and have them fix the underhood damage. I submitted my costs to the shipper and am waiting a response. In the mean time, Bobby offered to reimburse my costs should the shipper not respond. Knowing full well that this truly is a second party (shipper) issue, I fully appreciate the response and attention from the general manager in resolving this problem. Very much in tune with the service I would expect from a high quality dealership.