I called this store because I wanted to open a new line I talked to some rude jerk called noel or something who refused to hold my phone for husband so I added my husband as an account manager because I'm working 12 hr shifts I can't go instead of being an easy process my husband was confronted with these Idiots saying it was fraud mind you this man then starts talking over me I told him this is so rude you are supposed to listen to the customer so I asked for the managers name and asked for him to take my # down and call me when I'm off work 7 pm I also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. I am now Seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2-8 lines each. To go to another carrier. These people need to learn manners by the way this noel guy hung up on me and no1 will call I guess