I made an appointment at this location 2 weeks ago. When I show up at the agreed upon time I am informed there isnt an appointment under my name. Instead of apologizing for their error, the representative immediatley states I must have called the  wrong location and proceeds to call a nearby store. Of course, they didnt have anything under my name either, but that is because I didnt schedule the appointment there. You would think at this point an apology would be appropriate but no, I am told they are booked solid and the vehicle might get squeezed in if left all day. After further review a sliver of time is found for 3 hours later. Guess who is the only one inconvenienced, the one that made the good for nothing appointment to begin with. As we all know the key to taking a reservation is holding it, anyone can TAKE a reservation.