Went here on 1/3/15 at 7:15 pm. The burgers were good, but the service was awful as usual. The hostess is always frazzled, and tries her best to discourage customers by telling them \"it will be over an hour wait, and then it will take over an hour to get your food. We have another location in Summerlin, you should go there instead.\" She went through this song and dance with me and several other customers who had to interrupt her narrative and ask her to simply place our names on the waitlist. She was irritated by this and it showed.\n\nWe go to Bachi for the unique burger combinations, but the customer service needs an overhaul...perhaps a new hostess with customer service skills would help. I don't know if we'll return. Too many other burger places to try out that actually WANT customers in their restaurant. If you go here, try the oxtail fries, Burgers (shogun, miso, calbee), bachi fish.