Well, we have canceled our membership.  Their system was damaging our car.\n\nI'm not entirely sure which step was doing it, but a piece of trim that runs near the edge of the roof was pulled up and bent over after the last time we ran through their wash.  I don't think it was the heavy cloth strips they drag across the car because those would have been more likely to push it back down rather than peel it up.\n\nBut, whatever.  Never had this happen before, and not going to chance it again.  Of course they take no responsibility (no car wash does, to be fair).  I think \"touchless\" is the only way to go.  And this place ain't touchless.