I enjoyed my first time ever at a Steak'n Shake, at this location in Tempe, but my boyfriend is from Ohio and said this is very different than Midwestern locations of the franchise, so I am writing on his behalf to warn any Midwestern transplants in Phoenix about this location: you order at the counter (it is not sit-down) and you wait or they bring it to you- much like Panera. Service was slow and they did mess up my boyfriend's order (forgot some sauce or other) but were quick to remedy that. They had not refilled the ketchup and overall it was an okay dining experience, but not like the Steak'n Shakes you may be used to. Either way, this location will probably be a cash cow for its proximity to the university.