The customer service here is terrible, except for the general manager. I came in when they weren't even busy, and they took a considerable amount of time to even get my order. When I did get my order, they forgot an item, and my coffee was room temperature. The manager there did fix my order for me, but this should not happen the first place. I've worked in food service before, and it's not that difficult to get an order right during off-peak hours.