I wish I could post black holes instead of stars! I really wish I could post this with 0 stars.\n\nWhen we checked out they tried to charge additional fees because we were there on a holiday. I was already paying holiday rates! The supervisor became snippy and turned her computer screen towards me so I could read the fine print. At this point 5 employees before her had the opportunity to tell me about the \"fine print\" including the person who booked our room. No one had uttered a word about increased package fees until that moment. Really Flamingo? You are so desperate that you have to rip off your customers? Along comes the manager who eventually credits my account the overcharge. She acknowledges that the property is aware of the room problems BUT OFFERS NO APOLOGY for the issues.\n\nStay away from this place!!!! And Harrah's in general!!!!!!!!!!!