Pros: Friendly staff, great service - laser here is a pretty painless procedure. Easy to set an appointment to your liking. They are thorough and quick (so I'm usually in and out in under 20 minutes - although I'm only doing a small area, other areas and larger areas might take longer). Clean facility and clean machinery. Little to no wait time, max maybe 5 minutes. \n\nCons: The first time I went in the technician put me at a low setting and it didn't do anything for me. Luckily the second time I went in the technician noticed that the setting was too low the first time and wanted me to see results, so asked if it were alright to bump up the setting. She apologized for the other technician's mistake.\n\nOther than that, I would say overall it's been a good experience. They are priced at what you'd expect not cheap, but not over-priced. Would definitely recommend.