What a joke. They would get a negative rating from me if that were possible. I stood in line for almost an hour waiting for someone - anyone!! - to just pull a cell phone for me to purchase (without plan upgrade) & the only person that talked to me was another customer??! Sales associates were walking around as if myself & several other customers were invisible. The prices aren't all that so I'm taking my business elsewhere...as apparently are the other customers that walked out also.