Here for the very first time with my son.  The stylist asked what we wanted done on my son's hair.  it is on the longer side in a surfer style cut.  I requested a trim and re-shape of only a half inch, no more, he even confirmed showing me how much he would cut off by the measurement to which I agreed.  What I watched fall on the floor was at least an inch, maybe a little more.  Other salons I have been to (in San Diego) take their time with my son's hair, this cut took all of 5 minutes.  The customer service is pretty lacking as well.  I informed my son that he is going to have to graduate to a big kid salon, we most likely won't be coming back here.