We've been to this location multiple times and often enjoy it.  We've never had an issue with the food, it has always been above par.  The crowd is diverse with lunch folk, seniors, and people hungover from partying the night before.  I would give this place four stars if it were not for the extremely unpleasant hostess we have encountered numerous times.   When we went up to the front, she was on the phone and didn't acknowledge us.  We waited, and waited, while she talked away.  Finally, (putting the call on hold must have been such a difficulty) she seated us, WITHOUT speaking to us, but talking on the phone the entire time.  Um, really?  Our service otherwise, has always been great.  They also offer to go refills on tea which is pretty exciting. :)