People don't often review chains unless they've had a particularly great or bad experience. I'm sorry to report that this is one of the bad ones. I was hoping to try the pumpkin spice latte today, but whatever I got did not have pumpkin flavor in it. My friend, who has tried that flavor, concurred after taking a sip. I didn't find much wrong with what I did get, but the glaring omission of pumpkin is a huge minus considering that it's a seasonal special. Sorry, guys.