Worst return policy in town!  The store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. I tried to return a brand new dress with the tags attached and the original receipt, however, because I purchased the item more than 30 days ago they refused to issue me a credit to my Visa.  I was given a store credit.  My fiance tried to return a defective bottle of cologne this past weekend (the pump spray stopped working) and they would not exchange the defective item for a working item. We will be taking all of our business away from Ross and shopping at other discounters like Target, Anna's Linens, Tuesday Mornings, TJ Maxx, anywhere but Ross.