My boyfriend and I were members here for a long time. We both ended our membership several months ago. Somehow my cancellation turned into a huge nightmare and I ended up paying an extra $190 over the contract agreement. even though I only signed up for a year and fufilled my original contact, they wanted me to fax in all these different things to cancel. \nTheir Corporate office sent a \"we miss you, come back\" 5 days pass. My boyfriend used it for 2 days, then the management at this location refused to let him redeem the other 3 days, even though he had been a paying member for 3 years prior and was on the fence about rejoining. This wasn't a pass he clipped out of a magazine. Their CORPORATE OFFICE mailed it directly to him. \nPoor customer service. There are too many other places to work out for this place to get our return business.