my children have been patients for 20 years but, sadly, things have changed. Customer service is less a focus...my  daughter had her first bladder infection and I tried to get her in...nurse never called back, when I went to the office to get help they wouldn t let me leave a specimen and told me she d have to wait for the next morning for an appt..then when I called for office manager to discuss my frustration she never called back either....Disturbing! I will be picking up my records and changing doctors...