I went here when I dropped my iPhone (tragedy...) and broke the speaker. I could hear my callers, but they couldn't hear me. I went in to Best Buy to see if I could just buy one of those cheap pay-as-you-go phones, because I had some urgent business calls to make, and had planned to be running around town all day. I looked around with a customer service rep, who was in fact friendly. But after some wasted time, we came to the conclusion that they had nothing to offer me.  In short, I have no problem with the customer service at this location. But I wish such a big chain would not forget to supply their stores with the simple/affordable options. This could be my old fashioned preference, but if I want to by a non-color screen flip phone, I'd hope I could find it at one of the biggest electronic stores in the nation.