Had eyebrows done and esthetician ripped my skin off in two places. I called and spoke to the manager Casey and she was rude and blamed me for it. I explained I have had this done a number of times and never had any issues. She asked that I come back in and I was seen by a different esthetician. I saw the new esthetician who was extremely professional and relieved the pain I was feeling in my eyebrow. She apologized and explained to me how this could have happened. When we finished she thanked me and apologized once again. When I was leaving, we saw the manager Casey and the esthetician explained to her what happened. The manager never apologized or thanked me for my business. This woman should not be managing a spa of this caliber. I don't plan on going back there again.