This is by far my worse hotel stay-horrible customer service, old and disgusting rooms and elevators that don't work. In fact we got stuck in one! The restaurants are slow and their system always seems to be broken so they could not give us our bill! But by far the worse is the location of the shuttle pick-up. Impossible to find because its in the back in a creepy alley where it feels like you will get shot or robbed. No one knows anything or can answer questions. Basically ruined my vegas experience.