Had purchased a oil change card from a fundraiser so I decided to try out Brian's. I called and made an appointment for 8:00 am for an oil change and tire rotation. I checked in and was told it would be about an hour. It's 9:15 and I'm sitting here staring at my car in the parking lot. When I asked Rick how much longer it would be he said they were finishing up another car still. And it'll be another hour until my car is done. Just be honest about how long the work is going to take. I would've just gone somewhere else or dropped the car off if I had known it would take this long \nI guess if you don't mind waiting around all day for a simple oil change then this is the place for you. I however had better ideas for my day off.