Horrible customer service. I'm shocked how they employ people who have such limited vocabulary and no common sense. Horrible attitude from the front girl \"Lucille\". Showed no effort in helping or listening to anyone. I did see her chuckle away every time she glanced at her phone. I assume her texting or Facebook was much more important than injured people seeking help. The gentleman sitting next to me has a broken finger and he's been sitting here since 11am ( 7 hours ago ). I'm heading to another hospital and giving this gentleman a ride to get seen.