I was very disappointed with my recent service. I realized it was busy and was told it would take 40 minutes, no worries, but when I noticed they 'mark' your car with a white marker - it is to tell the workers what level of service you paid for which determines your place in line.  After waiting 1 hour, 20 minutes and seeing  many others who came after me had come and gone, I was not happy.  I mentioned to the service person what happened and he did not deny it and said he was sorry. I will not longer spend my lunch hour at this place!