I have them such a glowing review before. \nI am really disappointed.\n\nEven though my first customor service rep was wonderful, this time I got a really rude lady named Tracy.  I just did not like the way she talked to me so much so that I just didn't even book a second trip.\n\nThere are so many competitors and the economy is not great right now.  Companies cannot afford to have the worst customer service.  I did call  Detours.  They were quite helpful.