I give them three stars because they work cheap and are non-profit. Not exactly service with a smile, though.\nI got two of my cats spayed (one neutered there a year prior) and it was pretty cheap and the common surgery was a success. No problems there. They discovered one of the girls had ear mites pretty bad, but just did a bang-up job cleaning out their ears and gave me some drops to give them (which was a pain in the ass to use on the cats, but that's another story). I would of liked them to offer a better treatment for the ear mites.\n\nThe staff seemed absolutely miserable when I was there. It was early in the morning, but still...not a single smile or friendly greeting. It's a drab office and the operation seems very robotic. Get them in..get them out. But it's cheap, so what can you do.\n\nOverall...Good for cheap service, but I wish I had found out about the Scottsdale Cat Clinic (read my review for them) before I came here.