I had an appointment for my first massage set up for 7pm last week.  I was told to come in at 6:45pm to fill out paperwork.  I did just that.  Then I was told to wait in the Relaxation Room for the massage therapist to get me when she's ready.  So I'm waiting... and waiting... and waiting... 7:25pm rolls around and the lady at the front desk comes up to me and says, \"I'm sorry, but we won't be able to see you for the full hour.\"  Yeah, no kidding!  Apparently, the front desk forgot to \"sign me in\" upon arrival, and the therapist never knew I even showed up.  They said they were going to add a scrub or aromatherapy for my next scheduled massage.  Then they said they have someone else that could see me from 7:30-8:30.  I told them I had to be out of there at 8pm, thus my scheduled appointment for 7.  I left without a massage.  While they were somewhat apologetic, I won't be coming back.