This place is always busy and if you come to late in the day you may find that the bagel selection is... well, it might suck my after the lunch rush.  The food is good and the manager is friendly.... but I'm always a little disappointed in how often I see the employees talking among themselves instead of getting the orders out.  I also don't like to see how messy the floor is behind the counter- they could use some extra umph in the cleaning department to keep things looking sanitary.  The bagel crumbs and crumpled napkins that often litter the floor behind the counter is a definite turn off.