I called ahead and made a 3:30 appointment for a haircut so I wouldn't have to wait. I arrived on time and told the receptionist that I had an appointment with Kelli. Rather than tell Kelli I was there waiting, this arrogant woman ignored me and continued to talk on the phone for maybe 10 minutes before I got angry and left. No way would I go back to this business. They are obviously unable to hire front-desk employees with a minimum level of competence.