The indv. to cut my hair was sent out to buy picture frames during my appointment time.  The salon has my phone number but elected not to call me.  After waiting 30 min, I left.  There was no damage control call or effort of any kind to apologize.  Perhaps they didn't want me as a customer.  After all, I did come in regularly, pay my bill, tip well and refer others to their business.  Yeah, I can see why it played out this way.  Well done, indeed!