Some of the worst service ever.  I called to cancel service and was transferred to retension.  After 53 minutes on the phone and trying to cancel service, I somehow agreed to keep the service for 6 months at a significantly reduced rate.  I then recieved  the bill the next month and the price had no change.  I called and they wrote in there notes some  othert agreement.  I asked to speak to manager and they denied me.  I told them I want my service canceled now and that I was not going to pay the bill.  They said no.  I asked for the manager he said no.  He then said if I ask for manager he will need to hang up.  He hung up.  His name is Jesus and will not give any other identification to me.  He is in the retention department.  If you are the manager of this employee, please review his work.