This was the first time I needed to wait at the service department while getting the oil changed. First off, it was not easy to make the appointment. I'll give them that I called on the Friday before the holiday weekend, but I kept getting rang back to the operator. Same Saturday, and apparently there was only one person there who can schedule appointments. So I waited until Tuesday, and got the same run around. I ended up making the appointment online, which in the end proved to be the fastest way because I actually got a call back within a couple of hours. Who knew? \n\nThe service department itself is a nice set up- like a mini town where you can pretty much have anything done to yourself while you wait short of plastic surgery. We're really only going here because we have the free services another year. But the mini town in the dealership could be just enough to keep me coming back even when I have to pay.