First time today at PPMC. Loved the layout of the cafe. Warm, welcoming and casual. Great menu to choose from. The food lived up to its promise that had the front of the house not been a total disaster, I would have given 4.5 stars. Regrettably, once the food left the kitchen, it seemed like the staff did not know what to do with it. Several if our items just sat there waiting to be picked up. Items were missed and even though the staff was very courteous in making amends, the experience was ruined.