Horrible service!  After paying $80 for an interior detail & exterior wax, I dropped my car off at 8:30am.  Johnny, a persistent, rude sales rep asked me 4 times if I wanted to add $40 to have it buffered.  Johnny told me the detail and wax would take 2-4 hours.  At 4pm, I arrived to find my car was not done and would not be until 5:30pm.  Asking to speak with a manager, I was introduced to Jonathan.  He was also rude, unapologetic and offered no customer service.  Needing to be somewhere by 5pm I had to take my car only 1/4 done.  I asked for a refund and was told no because they would finish if I stayed.    Both at the time of paying & pick up I had to wait in line due to other upset customers complaining about service to the counter clerk Ashley and the manager Jonathan.