Made reservation a day ahead for 6/19/2013 pick up and we were there at the pickup place 15 minutes before the scheduled time, the bus never show up (we paid for round-trip ticket- ARIA to/from LAS airport). We tried to call, and the customer service wasn't too helpful. They just told us to wait for the next bus that's at 2pm. There were two other people waiting for the bus for 2 pm, and the bus was late for 20 minutes. I would suggest people don't buy round trip ticket from them because the bus was not on time at all. Waiting outside for more than 1 and half hours was definitely not fun! Words to the company, \"Don't ruin people's plan/vacation! You can't really run airport shuttle if you can't be on time.\" (oh well...maybe you can still run airport shuttle even if you can't be on time...since it only mess up other people's plan and you guys still get $$$$$ :P not cool)