The front desk was exceptionally slow and rude. I don't feel like a paying customer at all...\nWe booked a fountain view double queen room, but we're told the first night that 1. we did not pay extra $30 guarantee so we get either king fountain or double queen non-fountain, and 2. we can get room change the next day and 3. the prices are the same.\nThe next day they sold out again and we were unable to get our room because we booked only for 2 people, and only booking for 3+ will guarantee double queen fountain view. \nThey gave us ambiguous reasons with no consistency at all.\nFinally we were referred around several times because non of them seem to keep a straight story and we waited more than 15 minutes for the manager and got a $30 discount out of the $200+ room cost.\nWill not recommend to anyone. Just view the fountain from the outside and absorb the beauty, staying here will totally ruin your holiday mood.