They were very friendly & helpful during our visit. We called for advice before we came in, Holly was very helpful. She was there when we arrived & treated our dog great. It was 5:30am and we had to bring him in to be put to sleep. It was extremely hard to deal with (still is)...but they were very respectful to our feelings. Doctor explained everything, so we understood what would happen. If we ever have another emergency with our other dogs this is the place we will take them.