If I could give negative stars I would. I should have heeded the warnings and not used this company\n\nMy gripes:\n\n* Selected car was not available. No apology or upgrade offer.\n\n* I was given a Jeep and told I had to remove the roof myself (and that it was really hard ...\"the book is in the glove box.\" Gee, thanks!)\n\n* Surly and/or stupid staff\n\n* No walkthrough of car condition with staff at outset; told to do it myself in a dark garage because they were busy. I just happened to miss a crack in the windshield in the corner in black tinted area -- a crack they quickly discovered when they did have the manpower to do the walkthrough at the returrn end. I wonder how many people have paid for this particular crack.\n\nThese folks are a joke. Don't get saucer-eyed over the price. Go with a reliable company.