3.5 stars. It was my first time taking a bus out of Pittsburgh and I was heading to NY overnight on an express bus. Bought my ticket online at $34 (I saved maybe $20 by buying online) and printed it at home. The interior of the station is well lit, appeared to be clean (though I did not use the bathrooms) and there were two flat screen tvs playing a tv show on TBS while we waited. Customer service was fine when I asked the gate number, and there was security on the premises. Instead of lining up by boarding number, it was a first come first serve line. The buses are relatively nice with outlets so you can charge your phone/tablet/laptop and so on. Wi-fi was in and out. Variety of riders though seems similar to riding a plane - you just don't know who you'll end up next too! The bus left at 10:30pm and arrived in NY on time at 5:50am at the first stop (made one pit stop).