Even though I've only rated this place with 2 stars, I still come here pretty frequently b/c its the only bagel place convenient to me.  I've never really had a stellar experience here but I keep hoping for one!  I do really like the bagels but they always seem to skimp on the cream cheese.  I used to love Einsteins because they would liberally cover the bagel but now its so thin I can see the bagel underneath or a quarter of it has no cream cheese at all.  I'm from NY- I need lots of cream cheese! The service is always friendly, but usually very slow.  So lack of cream cheese + slow service = 2 stars.  Hopefully it's just because they're still relatively new and will step up their game in the months to come :)