We got the groupon as well. Scheduled our appointment 6 weeks in advance. 4 days before the appointment we get a text trying to reschedule us for a different day that was more convenient for the cleaner. We refused as we chose our original date for convenience for US. Then 2 days before the scheduled appointment another text from the cleaner telling us she \"can't fit us in until 4pm\" our appointment was for 10am, 4pm does not work for us. She said she would \"call it in to reschedule\" the day before the scheduled appointment we had heard NOTHING so my husband called to check on it. At that point it was actually put in for a re-assignment, and they rescheduled us for 4pm, without talking to us. VERY shady and unreliable, a TERRIBLE way to do business. You don't even talk to the actual scheduler when you call, the \"customer service\" files a request to scheduling. How do you run a company like that? Customers want to have confidence in their scheduled appointments! NEVER again.