I think the owners were nice, but when not supervised, the staff was rude, and only interested in talking with friends instead of helping the customer. I don't expect much when it comes to game stores, much like the service at a Chinese restaurant it usually stinks...  But these guys were jerks, and unwilling to assist or even move from their fixed location.    We left the store saying we would never go back.  Their D&D miniature selection is good, so I hope they get better service some day.