SHAME ON ME for not reading the reviews first, as stated by other reviews its a long process, when we pulled up there were 2 cars ahead of me, after 15 min. we made it to the vacuum.\nNow I went for the middle of the road $19.95 wash with the rain protection (another 5 min for the wash). Now they park my vehicle in the sun because the car port is full of vehicles and only 4 people to dry. \nBy the time my vehicle is done it was worse off than when I started, now one big water spot and dirty rag wipe marks all over.\nFOR WHAT It's worth driving a little longer to the other car wash is so worth it,you leave with a clean vehicle\n.\nCustomer satisfaction is not this company's goal..  \n\nMoral of the story, Read the REVIEWS FIRST and don't go to Superstar Car Wash