I used to get my hair cut close to work, trying a few different places, but I was never fully satisfied.  These guys are close to home, reasonably priced, and they do a great job!  They remember conversations of things I don't even remember telling them.  I would describe the  experience as having your hair cut by a friend.  In regard to the bad reviews...I guess I could see them doing it...they are edgy and honest, but they care!  If you want cookie cutter go to the mall, if you want edgy sincerity, along with great quality, these guys are great!