Ok, since it's an Asian restaurant, bad service and long waits are acceptable as long as the food is good. \n\nFor the last 2 months, the pho has been great. It was the best pho restaurant that I have found in Phoenix and I have been recommending this place non-stop. I don't know what is going on today, maybe the chef is sick or something, but the pho was terrible. It was just lazily prepared. The beef slices were thick instead of thin like it was the last 10 times I've been there. My bowl felt like a bunch pho ingredient was thrown in and topped off with beef stock. Nothing worked together, there were no flavor. There was nothing I could do to make it taste well. I will stop recommending this restaurant for now but will give it another try later on. If this is how this place is going to be from now on, I will no longer come. If it improves, I will definitely update the review to 4 stars like it deserves. Minus one star for service and wait for food.