My experience was for a nail trim on my two small dogs. The tech was professional and gentle although she hit the quick on my Yorkie ;-( It happens. \nThe upsetting part was that a woman who was niether the receptionist nor the tech decided to more than double the price at check out. I was quoted $12 for a trim. When the service had already been done she said, \"your dog was difficult. The price is now $25\" well if this was simple I wouldn't hire a professional to do it. I was upset and stood my ground but felt disrespected and angry. They should post fair prices and not price switch after service has been provided.