The staff are nice.The kitchen out back is a bit grungy though but I like the lounge area in the back although its a bit dark out there in the back-not much sunlight. Hmmm weird that they don't recycle in the kitchen.They always have unique items. I would criticize that their backed goods should have more can sugar free dried fruit free sweets, cakes, cookies since my body cannot tolerate that.Also some of their other products have sugar in them.Their prices are reasonable.I like that you can prepare cook in their kitchen. Also I like that you can buy nice teas and drink it out back.They close too early and are not open 7 days a week just 4 which sucks.