Customer service is very disappointing.  Expected a little more from Mirage.  Probably will not stay again.  Room request completely ignored.  Drink service on gaming floor was non existant even after talking with supervisor to get someone over to our area. An hour past with no drink server.  Ridiculous, this was on a Monday.  Had my reservation jacked up and had me checking out a day before I was supposed to.  Just not what I expected from an upscale Hotel & Casino.  Overall, not that good of an experience.  Guest service needs some serious improvement.