this store is inside the Hyatt so it's not as big as a regular place - a couple of times they have run out of certain bagels or fillings when there have been conventions or other group meets. the staff can be a tad slow but again, it all depends on the number of people... my bagel with lox and shmear is always good!!! and there are a couple of nice comfy chairs and a couch - if you can grab it