I went in to get seen for a chronic cough today.  Poor lady in front of me had scraped her knees pretty bad and we were both in the waiting room.  I politely asked the receptionist if anyone else was being seen and she said one other person.  20min. Later lady with the knee went back.  40.min after that (1hr. Total wait) I asked how things were going.  I got some nasty attitude from the receptionist so I asked for a refund on my co-pay, walked out and went direct to Dr.s Express down the street and got right in.  Was welcomed with a smile too.