I had the second and last of my bad return experiences at Dillards at Paradise Valley yesterday.  I was returning a very expensive pair of blue jeans and was greeted by the rudest sales associate of all time.  The return policy is clear that you need either the sales receipt or the original tags.  I had purchased the jeans a week ago in Houston and in the packing and unpacking process I had lost the tags.  The sales representative basically told me I was an idiot for not keeping the tags and tried to tell me she was going to give me $29 or a $128 pair of jeans that I had the sales receipt for.  I've never in my life had such an awful return experience.  I got my money back, but will never make the mistake of shopping at Dillards ever again.  I hope they become a casualty of the down economy.  They don't deserve to be in business!