quality of their meat is great and it's cooked per your request. i ordered medium, i got medium. it can be a bit pricey with many of the add-ons being $0.65+ each (e.g., cheese, bacon, grilled onions, jalapenos, etc).\n\nthe problem is with their lack of seasoning. a little salt and pepper goes a long way. had our burgers been properly seasoned, i think this could've been really good, buuuut they weren't.