I love that Bike Shop is a locally-owned place that really cares about the local biking community. They have a full calendar of group rides, and they host special events like ladies night where they have vendors in with specials and they go over simple maintenance, etc. \nI have gotten excellent advice from them, even when it didn't result in a sale.\nThe service is reasonably priced and the staff is very knowledgeable, but they do have a tendency to get backed up. I recently had to wait an entire week just to get a wheel trued, a process that probably took them about 20 minutes.\nThe shop has a decent selection of apparel and accessories, but they are extremely overpriced. I might go there to look at something, but then I would turn around and buy it on amazon or bikenashbar. Same is true with their bikes - all very expensive.