The only star is for the one competent employee and the equipment.  Even if your bed is ready it will still take at least 30 min for anyone to clean it and even worse for the spray tan. I have emailed the company directly 3 times instead of leaving a bad review and finally heard back the last time. They gave me credit to use for upgrades but I have the highest package and could not use it towards products. Kind of pointless annoyed and about over this whole company! Don't sign up if you haven't yet! By the time you get into a bed you are just left annoyed and not relaxed at all.