I'm happy with CMI for the most part - the maintenance staff in particular is great. I live in an older building, so it has its own set of age-related problems. With every issue I've had, the maintenance staff has delivered. Very pleasant people, too.\nThe office staff can be difficult at times - I always hang up feeling like I've bothered someone or I'm an annoyance. Wish the candor would change. Regardless, my requests are always fulfilled, and I can't complain about that.