I bought a half off depot coupon to get my carpets cleaned by Carolina pristine. When the associate came out to clean the carpets, I also paid an extra $45 to have spots on the carpet removed. He told me that the spots could possibly resurface and he would come back if they did and try to treat them. The stains came back (one DOUBLE the size). During a week and a half period I called the company three times and never received a return phone call. The owner, Josh, emailed me back and told me there is nothing they could do, they don't come back out and he was sorry I was dissatisfied and \"best regards\". \n\nI will never use this company again because of their terrible customer service and their unsatisfactory cleaning job. Would never recommend their services to anyone.