We used to be regulars at the Ballantyne Persis. When they opened one in the university area, we were super excited. The initial few weeks were met with over flowing crowds and exceptional food and we were frequent visitors. Over the course of few months, the quality of food came down and their service deteriorated to abysmal levels. The crowds dried down too understandably. A few weeks ago on a Wednesday we dropped in at 9.10 PM (They close at 9.30 weekdays) and were very hungry. Even though several tables were empty, we were asked to wait. We waited for about 15 mins without being seated. After calling out for attention, one of the waiters informed us that they cannot seat us since they are about to close and can only serve take-out from a limited menu. I walked out in a fit of rage vowing to never go back there. This place deserved only 1 star for their customer service.