I have shopped here off & on for years. I am always amazed I return due to the awful service & attitudes but with so few Needlework shops in Phoenix I have bit my tongue & gone.  I recently inquired about a Special Order Canvas for my Birthday. I FB them & called both. After 2 weeks of trying to get them to help me they responded by leaving me a phone message stating they had No Idea what canvas I was talking about. I have ordered from them before. The canvases are hundreds of dollars & I fail to see where the confusion came in considering I had Put the comeplete title & artist in my facebook message. I have ordered the canvas elsewhere. I don't know if it is just me they seem to dislike without knowing me or if it is just being outside the clique that is the issue. Order online unless your a Stepford Sticher.