This used to be a long-time favorite of ours but we had a horrible experience this year. Went at 7PM on a Tuesday. There was no one in front of us in line, but the cashier kept talking on phone and would not look at us. When I motioned to other cashier on other side of desk, she turned her back to us. When we did get in (maybe 12-15 minutes later), the popular food dishes were almost empty, and the few workers behind the counters were not in a hurry to make more available despite requests. The server brought first round of drinks rapidly but no straws then disappeared for 30-40 minutes (he later said he got a party of 25 in the next seating area). Price has not gone down but the overall experience has seriously declined. Too bad because this used to be my #1 favorite place before the change in ownership and management.