Had my sons 5th bday party here and it was the worst experience ever. I was in tears at the end. Very disorganized and no customer service skills. Our assigned party host didn't do anything for us. I had to serve the pizza and hand it out myself, I had to hand out the cake, and she forgot to do drinks until after the pizza was done!!! For the cake, I misplaced the candles I brought and was searching everywhere for them, she finally said \"I have the candles.\" I waited for 3 minutes quietly until I had to ask her if she could oh get the candles! Duh, there's a bunch of 5 yr olds waiting for cake! At some point she even asked me what she can do to help! I'm thinking shouldn't you know what to do if you're the host?!?!?! My guests, my family and I were so appalled and so embarrassed! And yes I did complain at the end!