Kim is the best nail tech around unfortunately she is out on maternity leave. I have been coming to the salon for 3 years. The techs have a hard time remember the same face, and seem to not take a liking when customers come in while they are on their cellphones, iPads etc. Kim is very personable with EVERY customer including myself. I have a hard time draging myself to the salon while Kim is away. I hope that the other technicians learn customer services including the manager, maybe take some notes from your newest tech at the salon? Hats off to you Kim (: