First off, I've cancelled my reservation with them out of frustration from their lies. I booked a room through their website because of their \"Best Rate Guarantee\" promise. Having gone through all the hoops they make you jump through to beat the competitor pricing by 20%, I've found that their promise is a load of crap. Despite me sending the requested evidence, apparently the time stamp on the bottom of the page when you print from a website is not a legitimate time stamp because \"it shows when you printed it, not when the deal was active\" on the competitor site. This is so BS!!! How else am I supposed to show a time stamp??!!!! How else can I print out a deal from a website unless that deal was currently active!???\n\nWorst customer experience ever!!