Okay, I have added a star to account for my last 2 visits in which I had better experiences.. funny enough they were better because I got service from the other employees and not the same guy from my previous review (who I now noted works during the day at lunch time - when I will avoid this place).\n\nRecently, I called for a pick-up order after work and had a delicious BYOB Bison waiting for me in the styrofoam container along with a huge load of sweetpot fries (which I must admit are stellar).  The server that picked up the phone was really nice and she had my order exactly as I wanted in a matter of 5-8min of ordering... she was friendly and I appreciated that.\n\nI think if I avoid that server (lunch), I could come here more regularly....\n\nOtherwise you already know I\"m a fan of their burgers.. no doubt about that.