I knew beforehand that going to best buy wouldn't be a good time, but I needed a charger for an electronic device ASAP. I brought the device with me and after trying for about 10 minutes, I was able to hunt someone down to help me. He took me to the section, opened the box and took out the charger and attached to my device. It was a little loose but he said I could just return it if it didn't work. \nNow it is certainly my fault for not knowing their return policy when purchasing, but it's 15 days. I came in three days late to return it (it didn't work) and they refused to return it. She said they could have still returned it, but in had been opened (I purchased it already opened from the store!!) I get that the return policy is 15 days, but come on. Any other store would have still done the return for a customer and at least offered store credit. I'm surprised they haven't gone out of business yet.