My experience was just as bad. The young lady that did my manicure was also taking care of the front desk. Which might be the reason my manicure took about an hour and forty five minutes to complete. A manicure that only involved painting my nails.  No hand message at all.  She filed my nails and left all the residue on the inside of the nails. Apparently my nails weren't filed correctly either, because my hair got caught on my nail. Were I think she gave herself away was were she told me she hated Groupons, which by the way was what I had. Probably the worse part about this experience is that it was a birthday gift from my daughter. I rarely have manicures and my daughter wanted to pamper me. My daughter feels terrible because this was meant as a surprise.