I booked two nights on Expedia at the lowest possible rate (clearly marked 'firm, no cancellation', which was fine as my intentions were 'firm'.) But then I had a family health emergency and could not travel. I called the hotel, and was told to call Expedia, which I did; they said they had to call the hotel to see 'what the penalty for cancellation will be'.  Lady came back and said, 'they will offer you no refund at all.'  In this age of hyper competition, what kind of service is this???  If a person has proof of a health emergency (i.e., Emergency Room paperwork), they should at least provide a credit to be used within 12 months, if not a full refund. I will NEVER book at Omni again, and will advise my friends to do the same.