I took my 14 year old son to the mall to pick out his birthday gift. He tried on EVERY pair of skate shoes in the mall, touched EVERY board in the mall, and even tried on a couple pair of pants. When we rounded the corner and he saw the Industrial sign he got really excited. We went in and KC was behind the counter. He welcomed us and told us to let him know if we needed any help. Soon he saw us deliberating and came to assist. He gave suggestions and answered questions. After 5hours!! At the mall with my teenage son I was ready to go. KC helped him pick out a board, wheels, hardware and he built his longboard. KC was awesome!!!! I've been in customer service my entire life, I appreciate the extra attention attention KC gave to us. Thank you-