I called Alcatraz Locksmith from Pismo Beach, California and spoke immediately to Todd, who I assume is the owner. I explained that my daughter recently purchased a new home near Phoenix and needed to have 8 doors re-keyed. Todd was extremely accommodating and polite whereby he immediately dispatched a service rep named Craig to change out the tumblers. Craig was  very competent and my daughter was very pleased with his work ethic. The price quoted by Todd was very reasonable (at least compared to California rates!). My whole transaction took place over the phone including  payment by credit card. Locksmiths are not something that you use that often but it's nice to know that Alcatraz if available if needed and will provide quality service. Highly recommended!