I love petland. Most of the reviews on here sound very ignorant and like you believe everything you read on the internet. I have purchased a puppy from here and thoroughly read the warranty prior to leaving. I understood what I signed. Puppies get sick regardless of where you get them! Petland has thoroughly helped me with training and other concerns I had about getting a puppy. I'm sure I speak for many when I say petland did a great job with my newest member of the family and I will be going back again.