This place does not fulfill the \"ultimate ice cream experience.\"  The manager is completely rude and inconsiderate to the customers requests. I go to this Cold Stone several times because the other ones are too far from where I live. I have found hair, bugs, and even broken finger nails inside my ice-cream. The place has cockroaches and the lobby is never cleaned. Every time I walk in, it is a disaster. The tables are sticky with ice-cream and so is the floors. The workers all tell me they dislike their boss and all want to leave.\n\nWhat kind of franchise is Cold Stone running?\n\nI do not recommend this Cold Stone at all!  I stopped going last month.