Very poor experience. I scheduled a body scrub and a facial in person for the following day. I showed my credit card and ID to guarantee per their request. I requested a male therapist.  When I arrived, I was told to go to the mens area. No attendant present. After 10 to 15 minutes, one showed up and told they could not find I made an appointment. I went back down and waited for a therapist to show. That took time. A female therapist came because no male therapist was available. The scrub came first and was basically a superficial massage. Then I had to wait more time for a therapist for the facial which was OK. \nThe place is nice but nothing remarkable compared to other spas in LV and other cities. The front desk staff was cold and distant. \nNever again. No wonder the hotel is in financial troubles.