Sadly all of my experiences were luckluster at best. Uninformed staff, unknowledgeable staff, and poor communication.  They do not return phone calls or email messages or requests made on their website.  For brick and mortar prices one expects a superior experience.  \n\nRegrettably when I made inquiries the single time I did get a response, the staff member was, shall we say not very polite.  Roleplaying such as D&D or Pathfinder is supported reluctantly.  LSoM did not support free RPG day.  I'd suggest Empire Game Shop, it is run by gamers for gamers.  Empire is new and friendly and polite.