I am always amazed and how distracted the employees at the front desk are.  Sometimes they are on a phone call and I always check and all the sales reps are just sitting at their desks with on customers, why cant they take phone calls?  Other times there are 2 employees at the front desk and they are too busy chating to even say hello as I hand them my membership card. \nWhat happened to customer service?  If I have a question to ask them I have to stand there staring at them until they finish their conversation with eachother.