They are friendly, knowledgeable sales associates and Layne is a good decorator.  That's where my satisfaction ended. I had a problem with a rug I bought and there was no follow up except by me, in getting the issue resolved. I was even dealing with the manager!  Today, I was told by Joy, when I called to finally schedule the replacement rug delivery, that she couldn't help me because \" all the computers were in use\" and I would get a call back today. Five hours later, 9pm, no call back received.  I feel that sales is their only focus and to heck with the customer after that.