Stephen and Serena are a wonderful husband-wife team. They are enthusiastic, earnest, and totally no-pressure about making a sale on wedding dresses. Some shops have consultants who go in with you while you undress; Serena does not, and I didn't ask her to. She was responsive about coming in to help me zip/unzip and clip the dresses I tried on. At the end, she encouraged me not to make a quick decision, but to think on it. They both are eager to discuss how gowns can be customized, either by the designer or by them. I'd recommend.