We ordered a bridal bouquet and asked for delivery before 3 pm. We followed up with an email stating we wanted reassurance about hotel delivery. When we checked in we sent another email stating our room number. On the day of the wedding we called around 1 pm and were told  it was on the truck. We called again at 2:30 and were told it was on the truck. They asked what time the wedding was and when told 4 they said we had plenty of time. At 3:50 the flowers were delivered to the wrong room. When the bellhop recovered them we were disappointed to see they sent a wilted bouquet in a VASE. They looked NOTHING like what we ordered. We had to take the ribbon off the vase and tie it around the stems and affix with safety pins. Naturally we were not satisfied with the product. I am asking for a refund.