From a business traveler perspective, I have nothing bad to say about this Avis at the Phoenix Airport.  As others have indicated in their reviews, it is worth becoming Avis Preferred so you can have a car ready and assigned to you when you arrived.  \n\nMy party got off the shuttle, walked to the board to see where our car was, found the car and checked out when we left the lot.  Piece of cake and only took a couple minutes.