My husband and I ate here with his parents Saturday.  We arrived at 5:45 for a 6:00 dinner reservation.  The restaurant was half empty when we placed our order.  It took 55 minutes and two requests to our waitress to get our first course.  It took another 30 for our main.  I complained to the waitress and the general manager.  Both were unapologetic stating there was nothing they could do as it was the first night of restaurant week.  Restaurant week means a trimmed down menu and I assume is meant to attract new customers.  There are too many other great restaurants in the area to give Cowboy Ciao a second chance with such an unapologetic attitude.