Horrible!!!!  I had an appointment for months for a cut and highlight and I called them  the day of the appointment to confirm because I never received a confirmation cell the day before.  The receptionist Jessica, was completely rude and said my hairstylist called in and she was just getting around to calling me ( the salon had already been open for 2 hours). She made no effort to try to squeeze me in or apologize but just said there was nothing she could do.  I have a 2 year old and a very busy schedule and can't just pop in to get my hair done.  I would think with as many salons as there are in Scottsdale that they would do their best to accomodate their current customers.  I will NEVER go back!!