I enjoy how the Bourbon Street Grille is on the water, and I have eaten here, now fairly unfortunately, with my family on several occasions for this reason.  However, the experience was consistently underwhelming each time.  The service is slow as molasses after 6pm, jumbling orders, forgetting drinks, etc.  When you finally get the food, sometimes it is cold, sometimes it is missing items, and generally is not presented professionally, or deserving of the price.  When you eat it, most of the dishes are too spicy, and not in a full-bodied, cajun way, but in a vinegary, salty way. The etouffe was thin and had little flavor.  The jambalaya was spicy and had no depth to it, rather it had more of a chili in a can flavor.  The soups were overdone and a bit burnt, I believe.  The sandwiches came out on dry bread with limp mushrooms, onions, and fries.  The location is nice, and the experience is manageable, but it misses the mark in service and food.