I held back last time to make sure I was basing my experience on what I had, not just thought because of other people experienced. \n\nFirst problem took 6 calls to get my plane tickets.\nSecond problem, was they didn't understand what I wanted. Ordered my plane tickets for the wrong day. They never sent a confirmation letter. I thought I saw it- my mistake it was the wife's.  However them ordering for the wrong day is theirs- fixing as a one time courtesy- on Christmas EVE, BAH HUMBUG!\n\nThird problem, fixing this will fix the other problems. I only understood half of what they were saying. To fix this they need to.....bring the jobs stateside!\n\nThe luggage issue I can work with it and get around it but not the other parts. \n\nLANGUAGE BARRIER!!!!!!!!!!!!!!!!!!!!!!