I am comparing this to my experiences while staying on the Strip...\n\nNormally, I book my stay at the Cosmo, but this trip, I decided to stay downtown since my parents are staying at the Cal.\n\nWhenever I ask a strip casino a question using their online inquiry via their website, I have always received a response.  Always.\n\nI asked Main Street Casino a question and never get a response.  Poor customer service.  I even left a voice mail for the casino host.  No call back. \n\nSafe to say, I did not and will never stay here or patronize this establishment with my gambling $$.