Love the sandwiches, but you can feel the resentment from the staff.  Not sure what's going on there, but over the course of 3 years, each and every person I've ordered from made me feel like they really hated making the sub.  Maybe that's why they put the hard wood-like pepper stem core on every sub I've ever ordered.  The subs are good, that's why I keep going back. I just find that hard wooden pepper-stem part and remove it.  The store down on Bell @ 91st is a whole different story.....they seem genuinely happy to have you as a customer, but I'm not driving that far for a sub.