I was studying for finals and so driving back and forth to campus a lot.  All of a sudden one evening my car's coolant light went on.  I take care of my car and so was concerned about the light.  I took it into Purcells where they proceeded to tell me that my car might overheat and explode if I continued to drive it, thus making me their captive.  I called my fiancee and told him the deal.  A couple hours later Purcells contacted me and said the engine needed repair and would cost around $900.  I asked if there were any sort of discounts and they said no.  Then when my fiancee went in they magically made it only cost $700.  I still don't think anything was wrong with my engine after all is said and done, but just paid them and went on my way, vowing to never come back.