Several years back I had a horrible encounter and told myself I would never be back. Well, fast forward and few years and unfortunately the couch we fell in love with was lacated at RC Willey, so here we go again. We finally got it down to a good price and the salesperson asked if we wanted the extended warranty. I asked her what it covered and she responded everything. So, I asked her you mean to tell me if my dog chews a hole in the couch you will fix it for free??? She said absolutely!!! It's covered!!! Well, my dog indeed chewed a small hole in the corner of the sectional and guess what they said when I called.....you guessed it! It's not covered. I should of known better. The have let me down everytime I have purchased from them.