TWC IS THE WORST!\n\nUnfortunately, TWC has basically monopolized the Charlotte area.  I am very jealous of all the people who have AT&T Uverse available to them.  I have contemplated DirectTV because TWC is so awful.  Every few months the \"promotion\" on my plan runs out and when I call they say they are giving me the best possible promotion that they usually don't give to any other customer by taking $5 off...how generous.  They really don't care if their customers are unhappy because they know they have no other choice for digital TV.  If you have other options, USE THEM!