I would have given 4 or 5 stars to the hotel, but I dropped it to three stars because of the shuttle service. They were like, \"yeah, no problem, leaves every hour, no reservations needed.\" it was 40 minutes late, people missed their flights, Palazzo staff did not help/ give updates so people could determine whether to catch a cab. Ridiculous. Plus, waiting 70 minutes in 100 degree heat in the sunshine!