The only downfall is the wait during lunch through the drive thru.  I have always had a long wait but today was horrible.  Only 2 cars in front of me and my wait was over 15 minutes after ordering.  This was for a simple sandwich and smoothie nothing crazy or extreme.  The service is getting slower and slower every time I go.  It's really making me consider avoiding it in the future and it used to be one of my favorite places.