Can't say enough BAD things about Sprint.  Without insurance, warranty replacements are $75 and the representatives are combative and unprofessional.  We agreed to pay the $75 because our Samsung galaxy s4 has no signal and were told, after paying,  it would be up to 10 days before we could get the phone exchanged.   So now we are without a phone,  out $75, and paying for a service we're NOT receiving.....just great! Store hours for repairs are wonky also....open at 12pm and close at 5pm.  I so want to cancel and be rid of this headache.   I don't think they even care to lose our 3 phone lines....if it wasn't for the contract I would be running away from here.