I was excited to try out this salon, because of all of the great reviews. I did see one where their messages were never returned, but I still gave it a try. Unfortunately, I got the same service as the other reviewer, I called (which seems to be the persons cell phone) left a message with my info and asked to schedule an appointment. Never hear back.... Which in the end is for the best because I found a great new salon with great customer service and even better stylist.