I have to start by saying I think the food is delicious. However, it's not good food alone that will keep the customers coming back. I ordered an acai bowl which was served to go in a plastic container with a plastic spoon.  Even though we were there together, my fellow diner was served her pancakes on an actual plate. Lucky her. When she asked if she could have fruit on top of the pancakes, she was advised there were blueberries on top, even though they were only served inside. The cashier did not know what the restaurant week menu was, and another gentleman came out of the kitchen to show the ladies working the counter something urgent on his iphone. Lack of professionalism and a poor understanding of the menu turns great food into a poor experience.