The room was terrific.  Loved the decor.  However, the service was terrible.  Everyone at the casino acted like it was a bother to have people there.  No one answered the phone for like 20 minutes.  They charged us for internet which was supposed to be free according to our reservation, the concierge was quite rude, and it seemed like they were really understaffed.  It wasnt just our party.  While we were in line at the concierge desk, everyone was complaining about one thing or another.\n\nI loved the room but unfortunately, the staff didnt match the quality.