I came here after I landed in Arizona and the first evening the food and drinks were wonderful as well as the service. The waiter was nice and helpful etc. Overall a good experience the first time. Then we had lunch there the next afternoon. Service was seriously horrible!! We had the rudest waiter, Brandon. He seemed as if he hated life, including his job. He never came back to check up on us. Some other guy brought us our food and he was a lot nicer and friendlier. I was tempted to ask for a switch. Anyone ever hear of a little thing called customer service??? I only gave it a two star rating solely because of that one experience but not for my overall accumulated visits there. Also I must say, I will continue to visit Yard House because it is a great establishment.