We stayed in a panoramic suite for 5 days. The suite is upscale,  new and nice with the washer and dryer combo. The housekeeping service was very, very poor. We had to request plates, utensils,  towels, shampoos, every time. It was not automatic that they should replenish these items every day. I had to call them every single day. It was really inconvenient.  Each time you called, you will wait for 30 to 45 minutes. So for the shampoo or towel or even the bathrobe that they forgot to replenish, you call and wait. It was the worst housekeeping service I have experienced.