I ordered an item (pizza oven) to be delivered Dec. 24th as a gift and it finally showed up  Jan. 5th and it is broken .They said they could deliver a new one in one week, January 16th too late for the party December 25th, January 1st, January 8th,January 15th, the national college championship game.No one should buy anything from them and expect to receive it in working order when you may need it. They will not assist you with a return, you are on your own.Go ahead,buy your wife a gift and piss her off!!! This review is for the online store only ,the people at the Biltmore store are wonderful and extremely helpful.