Was in today for 4 new tires for my truck.  Made an appointment online, and was glad I did.  There was a line outside the store before they opened (appointment was for 8am).  They opened a few minutes early instead of making us wait outside, and Kyle came outside and greeted me BY NAME.  He knew who I was because I put in my vehicle information on the reservation, VERY IMPRESSIVE.  Seemed like my truck was on the lift BEFORE I had even finished paying.  I was out the door in no time.  Loyal customer for life.  GREAT CUSTOMER SERVICE!  Thanks guys!