Please note - this review pertains to customer service only, as that is as far as I managed to get with this company. I merely called to request pricing on a custom outdoor cushion, got a call back 2-3 days later telling me that they had a cost for me - but they didn't leave the price on my voice mail (why I have no idea). I called back and left a message asking them to please leave this information if I missed their next call - more than a week has passed and no one has called yet. If they can't return a phone call and don't understand how to leave messages, I'm not very confident in how they will perform if paid. Time to move on - if you want adept customer service, go elsewhere.\n\nUPDATE - We got a call back on voice mail today after one final call, and it was $500-$800 more expensive than all other options online. So I bumped the review up one star for them calling me back finally, but jeez - prices are brutal!