So fast forward some months..... They say they have a lifetime warranty on the shell and cover.....    \nOne side of my cover, which they have redesigned by the way, 'drops' about 3\" when I open it. They told me to check the cover's shaft, which entails taking it apart. I did what they asked and found that it was NOT the problem they suspected. I did notice that when the cover is open, the sides rest in different places. So I think I Determined (not them) what the problem was. The hole to attach the lid, or the hole in the lid itself was drilled in the wrong place. I sent pictures as asked. MULTIPLE Calls later, still no answer of solution. They 'call' the production manager. They 'ask' the local manager. BUT NO RESOLUTION! \nTERRIBLE Customer service!!!!