Very dissatisfied. Tried to use their car wash today. I pulled up until the red light told me to stop. During the first pass of the arms they hit the back of my car causing a small scratch. The arms then just stopped. I went in to tell them. Despite three people in uniform standing there no one knew how to \"reset\" the arms. They also refused to refund my money. I was told \"we don't do that. Here is a code to use the car wash when it is working again. You need to use it within a week\" so they want me to go back and use the same horrible cheap car wash that already scratched the back of my car. The scratch is really small but it is the principle of it. For the record my car is not huge it is a Rav 4, so a really small SUV. DO NOT USE THIS CARWASH.