Fantastic is all I can say! I never shopped there before until a friend of mine told me they don't do animal testing, so I went to check it out. It was the best customer service I have experienced in so long! The two ladies were so nice and welcoming. I wish I remembered their names! One had hombre hair and the other had glasses. They were so nice! They gave me samples since it was my first time there and I KNOW I'll be coming back there for more! I got the split end treatment and she told me other ways I could use it, very helpful! I officially love Lush products.