Ok so my husband's from Pittsburgh and this place is legend. That said, our experience was mediocre. We walked in at 3pm, hoping to beat the lunch and dinner rush. We were seated by the bar, which was cool but weren't offered the option of a table and there were a few empty ones nearby and couldn't get a staff member to look at us until it was time to order. I ordered a steak and cheese and received a Pitts-burger. I asked the waitress if it was the steak and cheese and she nodded her head and walked off. That was the last interaction we had with any of the staff until we paid at the register. When she rang us up she listed off my sandwich, now calling it a Pitts-burger. Cool, thanks for ignoring us and dismissing my opportunity for you to correct your mistake. Checked the box for the original location, we will go to the spin-offs from now on.