I bought a suitcase here during the holidays in 2011 and also purchased the warranty. The suitcase broke so I went to sears again to exchange it like the sales person said I could. It turns out they lied and don't do exchanges. After calling the 800 number they will give you a gift card of the purchase price. Which means I can't get a new suitcase since the price now is much higher. Goodbye, I'm going to Macy's.