phone call: hey, do you guys have a STEAM room? \"please hold, let me check...yep we have one!\" FAIL, no they dont. but they do have a Sauna...yet, Arizona weather is a Sauna...never understood why fitness clubs put Sauna's in when its free outside.\n\nhours are not the most convenient, but arent so bad. \n\nI never get the gallery of \"managers and reps\" sitting over in the office areas, what a cost maximizer for the corporation. geez, I wonder what my monthly fee would be if they had 1 mgr/sales rep per shift, which really is all thats needed. \n\nkids club is nice, but what they want to charge you is not worth it.\n\nThose that give this place 5 stars have most likely never been to a gym before ever and have no clue what to expect. \n\nbottom line, they can do better, they just choose not to.