Vivian at customer service was pointless!  Uses phrases like 'it's policy' and when I pointed out that the lowes at bell and grand (which I love) would have exchanged my item (this one was $15.98) Vivian folded her hands in front of her and said 'we follow policy here'!!!  It wasn't until I reacted to the word 'policy' - Vivian said that she's worked there for 8yrs. She said that she was going to call a mgr or someone to help do the refund  (which she only said after I asked for her name) Vivian also engaged with a frustrated customer and said that I kept cutting her off- I was done!  Done. I left a shopping cart of $260 sitting there because Vivian would not handle an exchange of $15.98.