Yelp reviews sent me to this Company. They were a second opinion for repair over a personal recommendation. I was blown away by the professionalism of the technician and Dave ( install coordinator?). I would have given the company 4.5 stars but the original phone call to receptionist / assistant/ call operator was off putting. Kind of an air of arrogance. Made it past that to the actual nuts and bolts of the operations and was very satisfied even though the news was a unit replacement at $4k. Within 24 hours a crane was onsite and replacement complete. Then I received a phone call from Lisa for payment. Same attitude, coldness, indifference to my business. It's tough to see the people actually doing the work in the field professionally, honestly, and promptly get tainted by the phone answerer / bill collector. Fix that problem and this company is amazing. Overall still happy I chose them for my repair.