First of all I cannot sew so this review is not from the point of a seamstress.  I went there for ribbons and other gold colored fabrics for center piece making and I def found more than I could ever imagine.  They have great luxurious fabrics as well as tacky sequin covered fabrics (I totally bought some).  If you need fabric you will find what you need or something very close to it.  The parking was ok but no lie the place is always packed.  As far as customer service goes it really depends on who you deal with. Some are chatty Cathys and others don't seem to care much for the customers. The bottom line is the place might look beat up but the selection is great and the people will cut your fabric and even give you a little extra if they see some damage.