This 1 star rating is for the personal training. The gym itself is 5 star. Checked in at 10:45 for a 11:00 fitness evaluation. The front desk told me that the trainer will be with me shortly as he was at the desk with new clients. I sat around for 45 mins before I decided to work out. I noticed the trainer was still at the desk with the same people. At 12:00 I noticed the trainer training somebody else. I told the front desk that the trainer blew me off. Later the manager came by I said she was sorry but they did not know I was there. I guess the 3 free personal training sessions I received for signing up will go to waste. New clients seem more important than existing clients. Will not be ignored again. I highly recommend  Mountainside Fitness just don't get trainers.