It's unfortunate that a hotel brand isn't able to get their act together on the simple things.   From sending up (room service) the wrong wine, to being unable to correctly make a burger on their late nite menu (TWICE) , then have conversations with their mgt staff close to 1am.\n\nI can spend my travel dollars anywhere I choose.  This Sheraton needs to realize that business travelers have that option and they need to be able totals care of customer simple requests.   \n\nI don't need to be explaining Starwood's service standards at 1am to their designated manager.  I rather be asleep and with my tummy full than frustrated that I gave my money to a hotel that doesn't have their stuff together.   \n\nLast time I stay here.   Save yourself money and stay at the Westin down the street.