Scheduled a rental of a Mustang convertible for a day. Exactly 18 minutes before my pickup time, I received a call stating they didn't have my car - I thought to myself, no problem, they will give me something comparable or better at the same price.\n\nThey offered me a Jeep Wrangler - how is that a sports car? I asked for a sports car replacement and they said they could offer me a BMW Z4 at $50 more/day. I said that was not a reasonable suggestion - \"She\" disagreed with me and said that was all she could do.\n\nI had a day planned to take my wife on a nice trip to Hover Dam - but she said forget it if they can't find a suitable replacement at the same price on my reservation.\n\nTrying to find another comparable car at the last minute was not going to happen from another agency - so we bagged the Hover Dam expedition.\n\nDon't use these guys - they don't treat you like a valued customer.