I have had a great first time experience with this dealership. This is also my first BMW after trading in a very tired, but mostly reliable Ford Explorer '06 for a brand new 328i. I would have considered a new Explorer, but both Ford of North Scottsdale and Camelback Ford's service departments were far from stellar and outright unprofessional on several occasions over the seven years I drove the car.  Bottom line, I have been impressed and satisfied with the service and professionalism of both Chapman BMW locations and I am loving every minute in my BMW. Thanks to John Stanley for your prompt return to my inquiry about a trade in and for your time. The Chicago connection was a plus.