While the concept is great and the eyeshadow selection rivals other great makeup brands, the lack of service really turned me off. My niece introduced me to Inglot as we share a love for great makeup. Once inside the store, she was being helped by a salesperson with vibrant wine-colored hair. I was very intrigued with some of the sample sets on the wall and asked her which colors were the ones in certain sets b/c I wanted to get them. She replied that I had to just figure them out. Ummmm .... ok. No help ... Whatsoever. Instead of leaving with sets of cool new makeup, I walked out empty-handed.