With so many VW dealers in the valley, I would have to recommend avoiding Chapman in Scottsdale. I used them since they are close to my home otherwise there is no compelling reason to use this dealership.\n\nSales -- actually the sales guys were very cool and low pressure, I had a newer person. No bad at all. Quick and friendly.\n\nService -- this is the key problem at this dealership, the service dept staff treat the customers poorly and are definitely rude. You know that attitude, you bought your new car, its fine, any problems are in your imagination! Which is never the case, new cars need some tuning and tweaking. Anyway, perhaps buy your car here and then service at another Scottsdale or Phoenix dealership!?\n\nSo despite a good experience with sales, the service dept brings everything down. And since you will deal more with the service dept than sales, I would shop for your new VW elsewhere.