I have called Cottage Chic twice within the last month inquiring about the Louis small 6L/Iron wood chandelier. I called number 910- 944-0501. Both times with the same question. What is the height of the chandelier including the chain? The sales woman said the dimensions online did not include the chain.. I wanted to make sure the chandelier would not hang too low before I purchased it.  She said she would find out and call me ASAP.. Two weeks passed and no phone call. So I decided to call again. Over two weeks later and no phone call again!! Due to such  poor customer service I will not be purchasing the chandelier from Cottage Chic.. Im shocked a store of this caliber would hire such incompetent workers..