Some days are good, some days are bad.  I have experienced the good and the bad of Pasand.  I have experienced great service and horrible service from the same person.  When my family and I first tried Pasand, we had a very family warming type experience.  The food was exceptional as we each tried a variety of North and South Indian foods.  There was also a time where the server took the food out too late and the dosas turned out cold.  He did not offer to refire another one.  In another experience, my dad got sick the next day.  It is hard to dine some where when you don't know how it will turn out.