I actually took in vehicle today because my window wasn't going up. This is not only a mechanical issue but a safety issue as well. Someone could break into my vehicle! I did not make an appointment because it had happened the night before. I get to Carmax and after I explain my situation the woman I spoke to says \"so did you make an appointment?\" Of course I didn't it just happened. The way she said it made it evident she didn't care about my situation. After asking her if there was anyway they could at least take a look at it she told me if I wanted they could tape up my window. That's ridiculous. When I purchased this vehicle the service was great. But now that I have a simple issue with it I get treated like crap. This definitely makes me reconsider my future business with Carmax when they gave me a hard time about a window.