WORST HOTEL SERVICE!! Called 3 weeks in advance and spoke with manager regarding shuttle availability for the duration of my stay and was told 24/7. Called before my flight took off and once I landed in Vegas....NO SHUTTLE WAITING. After 45+ minutes I decided to take a cab to my already late appointment. After work I wanted to go to the strip and eat dinner but the shuttle was \"at the airport waiting\"....took a cab. After dinner wanted to go back to my hotel but the shuttle was what? You guessed it....at the airport waiting. Every time I called or asked it was at the airport and unavailable yet when I was at the airport it was no where to be found. I think the fact that I called to advance my trip, called before my flight took off, and called once I landed just makes it worse. Oh and no understanding from the staff about the situation. I will never stay at any Hampton Inn again and neither will anyone I work with.