I've had a gift certificate from a friend for Euphoria for THREE YEARS now.  The handful of times I call to make an appointment I always get various sassy receptionists who need to learn a thing or two about telephone etiquette that leave me so cold I change my mind and put it off till later when the need for a service overshadows the customer service.  In this day in age of this terrible economy and recession that pleasant tone and helpfulness can make or break a business.  I finally just broke down and drove to the other side of town where the Henderson location was much more pleasant.