My visits here are few and far between, to be honest. But on all those occasions when I have come here, I always go inside the shop because there is always a line at the drive thru and I'm not so lazy on those times that I do visit this coffee shop. BUT EVERY SINGLE TIME I COME HERE, I am never acknowledged right away even as I am standing there in front of their register. I understand they are busy but a quick \"hi, I'll be right with you\" would suffice. I'm a patient person, I don't mind waiting. But not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. Now that I've gotten that off my chest, on to the coffee: I always get either the white mocha or the mad cow. The coffee doesn't disappoint, but their customer service needs work. Maybe I'll just go thru the drive thru next time.