First, the cost for the oil change was too high; at least twice what I would normally pay at the dealership for the same work... oh wait it wasn't the same work.\n\nThey cleaned my glass with a dirty rag, didn't really vacuum the interior all that well, topped off all my fluids by spraying most of them (including the oil) onto the engine bay, side, and front of the vehicle and failed to close the air filter canister correctly.\n\nHowever, most troublesome is that they didn't bother to pull the skid plate on my 4Runner to access the filter correctly. That is a big job for a shop like this I suspect. \n\nI would have been happy for them to explain that they don't normally pull skid plates and offer me the oil change at a lower price (without filter change), but they didn't. So, now I have a skid plate full of oil leaking all over my driveway and I have to pull the plate and fix their inability to be professional.