Don't count on them to show up on time or communicate with you. I was told 1 hour...two hours later, I called them (no, they didn't call me) to find out what was going on. I was told, \"another hour\" for the tow. A 3 hour wait at the side of a highway? And no phonecall to let me know? Sorry, I find that unacceptable. I called another company. I would rather give my money to a place that follows through and cares about customer service.