They were training a new employee when I arrived. It's an airport location but since I was the only customer, I expected nothing out of the ordinary. I asked for a tea latte with less ice but the girl taking my order just gave me a \"sure\" without passing on the specification. The barista making my drink gave me a full cup of ice (when I finished, half my cup was still crushed compacted ice) and then didn't bother to wipe down a dripping wet cup after she shook it. Splashes of tea all over my blouse? Not cool.\n\nOnly redeeming factor was when I asked to speak with a manager, she offered to refund my beverage and/or make a new one. I took the refund. She didn't look all that thrilled with listening to my problems. It's okay, I'm equally as not thrilled to be writing this review.