The customer service was great, but as a vegan my options were limited. That's anywhere I go though. The bagels are vegan, which is great!! I went with the veg out sandwich and instead of the cream cheese got hummus. Also, got a specialty coffee with soy. My fianc\u00e9 was disappointed with his chicken because is was undercooked and chewy. Otherwise I've been a customer of this chain  for years and love their breads!!