I had a really wonderful experience here. My waxing specialist was very sweet and the hard wax they use is great. For those of you who don't know what hard wax is, it is a wax that when placed on the skin hardens and they do not use a strip to remove it they are able just to rip the hardened wax off the skin...what this means for you, no sticky gross residue and a quick, sanitary, less painful wax.\n\nBottom line: Its very sanitary, the wax is less painful and gives less ingrown hairs, and they can usually get you in on short notice...plus with all their promotional pricing what's not to like?\n\nI am super fussy when it comes to anything beauty related and I give this place my full endorsement!