All right, let's be clear. The coffee is great. The servers are friendly. Attention to detail? Not so much. Waited in a forever long line for a black coffee with nothing in it. Got up there and the girl goes \"oh you're going full fat today, huh? No holds barred?\" I thought she was being sarcastic but just in case, I grimaced and said \"No, the opposite!\" She looks back at the coffee and goes \"uh, oh yeah, that's right. No, she put skim in there.\" I said \".....I need it black, actually.\" And she said \"oh yeah yeah, sure, we got it.\" Hands me a clearly milky coffee. \n\nI'm not nitpicking - I'm lactose intolerant. Milk gives me dairyarrhea. They've given me milk in a black coffee twice here and while I love their coffee, they need to make note of these things.