Since my previous review, Earthy have in fact been in touch to apologise for the slightly off-service I've experienced. I have to say this level of customer service and focus on feedback definitely warms me to them again. \n\nThe food has always been great, the only thing I was a bit put-off by was unfriendly service but since that has now been actively remedied I am once again a full-on Earthy fan. I haven't actually been back since they've been in touch, but I will update again for my return visit.\n\nOther cafes take note, this is how to keep customers coming back!