We made a booking, received an email with verification code and saw the charge ($498.00) pending on our credit card for 5 days before the scheduled date.  The email to us said it would take 24-48 hours to get a confirmation but nothing arrived. We emailed the company after 48 hours and got an email saying it sometimes takes longer. We then called Dig This the day before because still no specific time had been verified. They claimed to have no reservation for us at all and no availability until the following Monday. Of course, we aren't on vacation forever and thus, despite trying to book well in advance now have to accept missing the opportunity altogether at no fault of our own.  No special accommodations were made for errors on their side.