I have to say there customer service is great, however I frown upon the fact that they charge $115.00 right off the bat just to look at something that needs a repair which binds you to have the repair done there or you lose your money. I wouldnt mind paying that on a large repair but for a small repair like a broken stearing wheel lock, it can be very pricey. Not sure if I want to go back to have this done.