Waited 15 minutes for my iced cafe mocha. On top of that took another 15ml minutes for my sub & bread bowl soup to come out. Were they busy? Nope. Was it worth waiting? Not quite. I really wanted to leave and I usually would but I paid already so BOO. But food and coffee was decent enough to feed my starving face. Tummy is full and I guess it wasn't all that bad after all. They just need proper training. That is all.