Last week my boyfriend picked up 5 baseball caps from Polo Cleaners that were supposed to be cleaned and reformed.  We have been customers of theirs for 5 years now.  Usually there are 2 very nice ladies that assist us, but that day the owner was there.  Holy rude!  I have had baseball caps cleaned and formed there several times without a problem, but that day i received nothing, but excuses and a full bill for 5 hats that are now destroyed.  The owner of polo cleaners was more concerned I knew he's been dry cleaning for 25 years rather than resolving the issue at hand.  This guy is a horrible and arrogant 'businessman' who has forgotten what customer service means.