Appointments are usually 1-1.5hrs late. There is no direct calling, only voicemails or representatives that say \"oh, thats not my department, but you can leave a message for the nurse\" or \"you need to call back and select option ______\" which takes you to a voicemail.... The dozen I have left have never been returned. The documentation I need is never faxed and thus the prescription I got in June remains unfilled. Stay away, I will be.