This review is based on the service I had for my pick-up. Mind you my phone had died so I didn't get the first message that they were running late but after the 2nd and 3rd time I called to find out where they were and to hear that they were still \"a couple of minutes away\" was truly maddening. They were more than 20 minutes late by the time I took off to get on the shuttle to the airport,I don't know when they came to pick up there equipment because I left it at the front of the rental center. If you know that someone has a flight to catch you make sure that you are there to pick up your items on time. I had to run to make my flight with my 4.5 month old in tow, let me tell you not an easy feat. The stress was ridiculous all caused by this company that I will never use again.