Because of a discrepency between Monte Carlo and the booking agency that I used to book my stay, I had to pay for my room TWICE. I paid for the room in advance through the booking agency whom did not pay the Monte Carlo (not my fault!) and instead of the Monte Carlo taking it up with them they decicded that it was my problem and made me pay for my room a second time. I guess this must be their example of \"everyone is a VIP\". I called to confirm my reservation before leaving and they said that everything looked good. I went to check out and got a surprise bill of over $200 and they wanted nothing to do with helping me resolve the issue. \nOn top of that, the people at the Monte Carlo were not very polite and the window in my room over looking the strip was almost too dirty to see out of. Don't stay here. Don't believe the \"everyone is a VIP\" nonsense.