Very poor service.  I ordered several books online and requested all new.  They shipped me two of them used.  When I contacted them, they said they do that if no new ones are available - without even confirming with the customer.  When I said that I wanted new, as I requested, they said I would have to bring the book in and order it again.  I reminded them that I paid for shipping so I wouldn't have to go down to pick them up.  They did not care.  They pretty much said that I would have to do the leg work to correct THEIR mistake.  No concept at all of what good customer service is.