The customer service here is horrible. As most of the reviews say, I was not greeted and had to ask for help even though it was not a busy night. I wanted to get my make-up done and the lady told me very rudely I had to make an appointment and she did not offer me to wait as a walk in. My second time around I called to make an appointment. The lady who answered the phone told me she was going to put me on hold for a \"minute.\" I was put on hold for exactly 18 minutes and 45 seconds only to be told they were all booked for tomorrow. I know this location stays open because of the location but they represent MAC as a company very poorly.