I've been to Benihannas several times in a California and Arizona. I must say that there isn't any consistency with this place. The one here in chandler is not very good. I think they are surviving off of the reputation not customer service. First the girl working as the hostess needs to learn how to smile and actually act like she likes her job. Word of advice for her. If you can't smile, be cordial, have a personality then quit and find another line of work but obviously interacting with the public is not your calling. \n\nVery long wait to eat.... The servers are slow and you have to wait forever just to get drinks and refills...\n\nI think for $100 I can spend it elsewhere and get better service and food...