I just called again to see what the new word is and I was told that their ordering system is broken and that I should keep calling in.  I was also told that he thinks the phone will ship around the 28th.  I ordered it on the 3rd, and was told it would be there on the 11th. I also responded to a Retention Manager that replied to my first post, but she did not return my call.  Go figure.  Go figure that this store only has 1 star ratings.