First, let me say that the customer service at the Sedona location is very good. The technician more than competent. She gets five stars.\n\nMy problem is with billing and the website. As we made payments, we never got a statement reflecting the payments even though my husband asked for corrected invoices. Also wrote two letters... No response. The invoice/Ascension were only on the site once and then disappeared. The results never showed up when we logged on. \n\nNow we are told it's going to collection and we'll have to make payment arrangements with the agency. But they don't know who the agency is or what their procedures are. Interesting because we've called three times and each time been told it's going to collection \"tomorrow\".