I believe that the owner is Rick from my two phone calls with him I think it should be *rick. I asked what Sinatra box sets he had and reeled off the sets I was looking for and waited with baited breath all I got was a torrent off abuse and a hang up. As I was staying on the strip which I explained I did not want 2 needless taxi fares if the sets were not there or too expensive. Rick must struggle with the concept of customer service which in the USA I usually find to my liking he must be a lottery winner who does not need the money. If they could only relocate the shop to the Grand Canyon or under Lake Mead this would be a great help!!!!!!