We went in on a Wed night hoping theyd be like a steak and shake. After sitting in our booth for 15 minutes being ignored, we sent one of the kids to the counter asking where to order at. another 5 minutes passes and a waiter comes to the table, service was slow, we had to beg for drink refills, 1 of the kids meals was made wrong, and my 15 yr old brother ordered bbq wings from the appetizer section and they brought him chicken strips and fries, he ate that because he didn't want to wait even longer then we had. We won't go back. Tried it once, and that was enough,  a shame the food sucks because my husband really liked his shake!