If there was negative rating I would give them negative 10 for lack of politeness, and costumer service !!!!! I checked in and went to my room with all my luggage only to find out they gave me an occupied room!!!!! When I went back to the lobby... There was no apology or anything \"we can give you another room if you want\" what the F*** you think???? I sure don't want to stay in a dirty room!!! So I told them I would just like to cancel my reservation and go somewhere we and they would not cancel my reservation and tell me I have to cancel my through hotel.com!!!! I expected them to say sorry for your inconvenience let me give you..... To make it up!!! The hallway smelled like wet mold!!!!! I strongly recommend you not to make your reservation  because they didn't deliver the service that was advertised.