Went here and needed 2 tires replace - which went well. Went back a couple of days later for a Realignment. \nHad early appointment, and 2 hours promised by salesperson. Things going okay until salesperson called me (in mall shopping) about an hour later and tire turned into two (both rear with shims on both needed) - salesperson re-promised same time (? - I expected a little longer).\nUpon returning at appointed time - was told another hour and was told \"who promised that time & that was before we found out shims for both needed\". \n- The senior store person seemed irritated that the previous salesperson had over-booked the shop, made promises and then left for a few days off.\nDidn't leave until 40 minutes after official 8pm close........6.5 hours after arrival and 4.5 hours after original promised time.\n-Did receive 25% discount after asking for a discount.\n\nNote: They told me I was very patient.