The lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. For starters, the shower drain was clogged. Then the shower pressure was VERY slow, like practically dripping. Then, we had leftover food from Benihana that we needed to heat up to eat and when I called the front to ask for a microwave the lady rudely said there's NOT EVEN ONE microwave in the entire hotel for guests to use. Like.. Seriously?! How is that even possible?? Oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. Cmon people. Settle your differences so guests can have the convenience we pay for.