Beyond rude and inconsiderate. Bought a ticket. Waited 10 minutes and there was still no shuttle to get on. Other companies had loaded and gone and had another bus already waiting. Knowing that it would take a while to fill the bus when it did get there I asked for a refund and switched carriers. The lady mocked me for switching saying, \"I guess you know it all about our bus times.\" I got a refund, switched, saved $2 on the price and was gone before their bus ever arrived. AVOID!