I don't know about the experiences some other people here had, but in all my interactions with the guys here, they've been nothing but extremely helpful. It's a family-run business, so it's not going the be the experience you get at Chapman, but that's a good thing! These guys care that you get the right vehicle for you. Even after you purchase a car with them, they go out of their way to help you, even with something as trivial as an oil change. \n\nI've bought my last 3 cars here, 2001 BMW 325, 2004 Stratus (college car), and 2006 BMW 325 Ci. None of these cars were lemons. The '01 was crashed by my sister, the Stratus was t-boned while in college (thank goodness I'd downgraded), and I'm still driving the '06 BMW convertible without a problem. Never so much as an engine light.\n\nThese guys are great! You'll get the best deal in town with them!