Nicole keeps her room clean and very organized.  I have never been sugared before so she explained to me what the product is made of (sugar, lemon and water..I think) and what to expect from the service.  When I initially called to schedule my appointment  she was great and explained that I should grow out for at least 10 days and not to exfoliate for three days before I come in.   It was tough but I listened to...  Boy did it hurt!  I've been back and each time I go the pain decreases (unless I'm PMSing, then it totally sucks...) and my hair gets thinner and thinner.  No hot wax so no burning or ripping off skin.  I even had my brows done and she did an amazing job.  Thanks Nicole,  you're the best!