I had high expectations for the Palazzo the so called 5 start hotel, but recently during a recent stay my hotel room was burglarized by one of the hotel employees.  While I was gone they took one of my suitcases and filled it will as much stuff as they could taking everything from a computer, to shorts, to shoes, to a razor.  To add to this bad experience the Palazzo security was terrible.  They took my statement, but wouldn't give me an incident number or any information on the incident and in addition didn't give me any information on the investigation process.  They just handed me a business card and said call this number on Monday or Tuesday.  For the money paid to stay here I expect more from them from a security and customer service perspective.  My money is better spent on a place where the security guards actually work.  I WILL NOT STAY HERE EVER AGAIN!  MY ADVICE TO YOU - WATCH ALL YOUR STUFF, INCLUDING YOUR SHOES, OR DON'T STAY HERE!