i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill- how many times to i need to get attitude from someone before i decide that einstein's is actually better?  last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh- i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches-other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and/or management reads this and realizes that they pretty much just lost 3 of their best customers..