I told them I was in a hurry and they told me they could \"look at my car right away.\"  So I sat and waited, expecting to see a mechanic pull my car into the garage any minute.  Ten minutes went by and my car was still parked outside the garage.  I started seething, but I continued to wait.  In another ten minutes, I got up and told the mechanic who I'd seen \"looking\" at my car while writing notes on his frigging clipboard that I was in a hurry and was told my car would be taken care of right away.\n\nHe said something like, \"We're on it, bro.  We'll have you out of here in no time.\"  I bit my tongue and folded my arms and waited another ten minutes.  My car remained untouched.  Finally, I'd had enough, got back in my car, and left.  I won't ever take my car to Purrfect Auto again.