A lot of these reviews made me laugh because I'm not quite sure what people were expecting - it's FAST FOOD, (albeit pricy fast food)lol! I had a Groupon so my friends and I went all out so that we could get a variety of things.  I thought the staff here was really friendly, even bringing food to our table.  The shakes are amazing and I love all the topping options!  The veggie burger is tasty and my friends devoured their beef burgers.  Although the curly fries are the most popular, we decided the skinny fries are the best. Thumbs up!