From all the other reviews I read it appears my experience was the same as many others: great atmosphere, good good, terrible service. \n\nI go up for a refill of my coffee and a worker is standing in front of the espresso machine pouring herself and drinking espresso shots. After standing there for about a minute I finally say something to her, \"Could I please have a refill?\" She then decides to acknowledge my existence and hastily pours me a refill. \n\nThe coffee tasted great and so did my sandwich, but I don't think I should have to wait for the barista to finish her self-poured shots of espresso before I'm allowed to get my refill.