This was my second delivery experience with Giovanni's. First was cold, some raw, some burned, pizza for a group that was  redelivered in about the same condition. Lunch yesterday was ordered with a group. Most went un- eaten or was said to be just OK. Lots of comments wondering why something was ordered when it wasn't good last time. My hot sausage hoagie was cold. The shredded cheese was still in individual pieces as if just out of the package. The roll was toasted on top and soaked with something cold on the bottom to the point that it couldn't be held and fell apart if touched. I peeled most of it away and put what I had remaining from my $11.49 sandwich in our microwave so that it was edible. I'm done with Giovanni's. There are too many other places that want my business.