I stayed at the Palazzo but accidentally checked in at the Venetian. The lady that checked me in was very rude and talk down to me. Every question I asked she acted like I was burdening her. She then gave me directions to the Venetian side and we carried our luggage all the way to the 18th floor not realizing we had to go to the 18th floor of the Palazzo. She checked me in, she should have directed metro the palazzo. The Palazzo hotel was great.