I contacted the Closet Factory last Monday to arrange for a new master closet design. I spoke to the owner, Abby.  She indicated she would have a designer contact me.  By Sunday with no contact, I left a message which prompted a call back from Abby today.  She informed me that it would take another week for a designer to get back to me, that they are scheduling installs the week prior to my completion date which means if I wait another week for a call then I couldn't make my completion, and if I want any hard wood it would take 5 to 6 weeks.  I asked if my only option was to wait for the one designer who has my \"territory\" and she said yes.  I guess she must be doing very well to turn away business.