Good luck if you need something printed at this store the staff is rude, incompetent, and really just don't care about ANY form of customer service... I was actually told to go to Kinkos if I needed the work done that day.. I needed 40 copies of a document in color..and the manager.. he just stands around with a befuddled look and shrugs his shoulders.. be sure to visit Nicole.. for a unique experience in bitchy attitude and helpfulness.. so special..the only Office Max in Scottsdale with stellar service is the one at Desert Ridge.. I went to 4 of them in one day and this is the only one that could really accommodate their customers!!