Apparently Soleil M. ways of handeling criticism is to BAN people from coming back to their establishments. Says a lot about their business ethic. \n\nUnfortunately, Yelp is here for HONEST reviewers, thats what this site is for. To let other members of the public know about YOUR particular experience at places you go to.\n\nI only stated an honest truth about our stay during our visit.  \n\nAlso, when you stay there, they also ask you to fill out a \"what can we do better\" form. \n\nIf you dont want honest opinions from your customers, then why hand out those forms?  They want private communications of your opinions, but not public viewable ones? Of course not, because they dont want the public to see HONEST reviews.\n\nAgain, says a tremendous about their business ethics.\n\nI am happy to not step foot on one of your establishments again. Plenty of better companies to deal with.\n\nThank you.