I am a hertz gold member so i always go straight to the gold check in area. This location is hit or miss. Sometimes they are very good and the car i have requested is ready to go and easy to pick up and go. Other times they have given me cars that either had too much mileage, one time a car that looked like it had been driven thru rocks, another a car with stickers on it. Also, they are sticklers about the gas tank being full. Due to this fact i always fill right by the airport now. Always check to make sure the car they give you is acceptable and dont be afraid to ask for another one if there is a problem. And check the tire tread. Otherwise the gold service is useful especially when the regular counter line is long.