Waited almost 3 hours for them to complete my oil change because of a plug I needed. The auto parts store kept bringing over the wrong part. They even had to send Midas people there. Customer service and communication was horrible. They kept making excuses for themselves and weren't even accommodating. They kept saying that they are trying to help by offering me the plug versus the oil pan that would be more money. I wish they would have been upfront with me and told me how long the job would take. I will NEVER come back to Midas again.