This just solidifies me not wanting to go to the Cosmo to gamble anymore. Been planning a trip out to Cosmo since last month because of the fun stay I had over labor day weekend. Made my reservation when I saw the B1G1 free night offered, but booked it for the second Monday in November instead of the second Monday in December! So aggravating and even though I played at a decent level during my last stay on the slots, plus we spent over $2k on rooms and food/clubs/etc over just a couple days, and no help at all. A host quoted me the online rate thinking I was stupid and hadn't done my research. Staying at ARIA Resort & Casino comped (aka FREE) even though I didnt play at any MLife resorts last trip, with the better beds and will gamble with MLife since they will actually make me feel welcome and appreciated with their good customer service.