I have ordered from here quite a few times and have never had a problem. The food was good and the owners were very nice. However tonight I ordered 3 sandwiches, and mine had a soggy black mark on the roll. My husband called and was told it's a burn mark from the oven and all the rolls have them, funny since the other 2 sandwiches didn't have this. It was definitely not a burn mark! My husband explained that I was grossed out by this and wouldn't eat the sandwich. They would do nothing to try to satisfy us. Unfortunately they just lost a loyal customer.