While they do an acceptable job at manicures and pedicures, the customer service is not up to par.  My experience here is that they are overbooked and understaffed.  It would make a big difference if they keep to the time they tell you to be there for an appointment, rather than saying they can take you \"now\" and then have you wait.  That seems like a simple customer service fix.  I'll try a few different salons before returning here again.