Customer service was ok, if you stood in line and waited to be helped. I mention this because everyone was standing in line even for general questions because at this store, I can only assume that management requires the staff to stay behind the register, as opposed to wandering the floor because when I was there, that seemed to be their MO. \n\nI eventually walked out without buying anything because after the first time I waited in line (short wait), the store got much busier and I wasn't going to wait in line a second time. I wasn't the only customers this location lost that night - when I was outside, two families were discussing their plans to just go to another store because they couldn't get helped. \n\nAs for me, it all worked out because someone gave me gift cards the next day that allowed me to download the games and avoid having to go back in.