We rented a room in Vegas at Caesars Palace They gave us a room with a broken bed, the shower was putting more water at the bottom than at top.  The room had a window that was the whole wall, but they had a water tank as our view. the room was from the El Capone's era.  We had made the reservation about a month ahead.  We complained to Vegas.com and they said it was the hotels fault, we complained to Caesars an they said it was the people we had the reservation through, I talked to managers at Vegas.com and have not heard from them for about 2 weeks, if they are not responsible for a reservation from them, do not use them, it was a horrible experience.