MEAN people.. Our dog is a customer, called at 11:00AM on a Saturday, with our dog howling so loud that you could hear him a block away.  We knew it was his time to put him down.  However, Matthews refused because they were closing at noon.  Can you believe that?  They said to take him to an emergency clinic and we told them we could not afford that.  We had already checked prices weeks before, because we knew it was getting close. We had already been sedating him and giving him pain meds. So,I called again at 11:30 to beg them to take him.  While I was on the phone they mistook me for another customer and said that it was okay, Dr. Pritchett would wait to see their dog, which they were putting down.  Now, that was biased! It was okay for them, but not for us.  Obviously, Dr. Pritchard was already waiting.. I think this was absolutely MEAN, not do take him in.  Where is the passion when you need it??