i called in the afternoon asking if their full service cut included a nail trim and they told me yes. they were able to take my dog then so that was great. when i picked up my dog, he looked very handsome! i examined his cut and it looked great so i paid and left. when i got home, i realized that they did not cut his nails -.- i didn't wan't to drive all the way across town again just for them to cut his nails so they lose a star for that.