Unbelievable stupidity and incompetence.  We moved to a new apartment, and scheduled to have the service moved.  A month later it still wasn't working.  We canceled our service.  They told us they needed their cable box back, and dropped off a shipping box to return it, which we did.  Now, months later, I discover that they say they never received it, so there is a $175 balance on my account, which I NEVER received a bill for...and they sent it to COLLECTIONS, which also never billed me, and which reported it to Experion, which destroyed my credit rating.  This was only discovered when I went to buy a house...which I now can't buy because these complete morons ruined my credit.  Over an erroneous $175 fee that I don't owe.  DON'T USE THEM.