Normally, service here is excellent. But tonight? FAIL. We're regulars at the Scottsdale location; it's walking distance from home!  Well tonight we waited quite a longer time than usual for our dinner. Even the manager came over to apologize as well as our waitress. No offer of a discount on our bill, free desert, nothing! We're not the type to be verbal, but when both the mgr and waitress are aware of an issue, and does nothing for the customer....thats an even bigger disappointment. :(