This place is awful!!!!! I've been going to Firestone for yrs all over Arizona. Never ever had an issue until this location!!! Messed up my appts 3 times in one week. I've been here a total of 4 times this week!! Refused to top off all my fluids. Never heard of this before. It's your job!!!! When asking for my keys back, he refused. Then I asked the guys in the garage to give them to me and the GM told me \"to stop being crazy!\" Excuse me!?! No. Never coming back here again!!! They will screw up everything!!