In person, the staff can seem friendly or helpful. But over the phone, they don't even bother. They've called me to show up early only to switch doctors on me. The office isn't very clean. I had hoped to never go back, but they wouldn't respond to prescription refill requests and I had to go in person to fix the situation. First they told me I would need to come in and be seen every three months for my refills, but when I began to question this they folded and gave me my prescription. They seem like they want to force you to have as much done as possible to line their pockets with your insurance (hopefully) money. I'm back to hoping I never need to go back.