So we stayed here to ring in the new year.  Part of the reason we chose The Four Seasons was because we wanted a lower key new years.  Upon our check out we informed the manager about our stay as there was a problem with the vents. The hotel manager Doug followed up with us and did everything to make it right.  We returned this month where Doug reserved a strip view room as well as checking up on us every so often and including complementary items to ensure our stay was perfect. They more than made up for the problem we had on our first visit! We will go back again.