The customer service at this store is horrible. I went in yesterday because I was having trouble with my iPhone. I walked up to an employee at the Genius Bar and told him what was going on, he looked at his iPad and told me I'd have to come back in 3 hours so someone could look at it for me. I was astonished because there was at least 5 employees standing in a circle talking amongst each other none of which were helping any customers. Needless to say, I turned around and walked right out. Went to T-Mobile instead and experienced the best customer service. Disappointed with Apple and I probably will never buy another one of their products.