CHEATERS\n\nThat's the best way I can describe my experience yesterday at this location. I was upgrading to an iPhone 5 and trading in my iPhone 4. They told me they'd give me $92 dollars for the 4 but I had to put that towards 3 accessories before the remaining balance could be used for the iPhone 5...\n\nI called Verizon Customer Support and it was confirmed that this was completely out of policy. The reps at this store were \"upselling\" me the second I walked in. The guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy.\n\nAlso, if the rep is reading this...I know the difference between an Otter Box and the slim cases...thanks a lot!