Incompetent. Went for an oil change, a few days later realized they hadn't bolted the splash guard back on. Went back to them to have it fixed, I pull up and explain what was going on and that it needs to be remedied. The guy at the pumps where you pull up to starts trying to talk me into a car wash! Seriously? Your establishment just messed up a simple oil change, I don't want you guys anywhere near my car anymore. Anyways, they pull it into the garage. \"Bolt\" it back up and hand me the keys. I don't really trust them at this point so I decide to check it out for myself, and good thing I did. THEY MISSED ANOTHER ONE! At this point I had had enough. Save yourself the hassle.