So in the year I've been going to Nails R Us, the experience has gone from great to \"time to look for a new nail place\". It's gotten increasingly busy, which, as a small business, I can't begrudge them for. However, they've hired more techs to deal with the increase in clientele. The new techs have not been good, at all. If you are lucky enough to have Van or his wife do your nails, they are distracted with supervising all the techs, answering phones, etc. I've since found a new salon (through Yelp, yay!) and am much happier there.