I walked into the barbershop with my boyfriend who requested Valarie. The emo receptionist gal explained it will be 45 minutes, she took his name and number. \n\nWe returned approximately 40 minutes later...so 5 minutes early for the appointment time, and were told it will now be at least 30 more minutes because Valarie had started another client; however the same receptionist said \"you weren't here so we took someone else\" then said \"I called you\" we confirmed she had the correct number and there was no missed phone calls...This is POOR CUSTOMER SERVICE!  \n\nI have been in the salon industry almost 20 years and I would NEVER treat a customer like this.  No apology,  just lie to my face because the receptionist thought she could squeeze someone in and there were other stylist available....not acceptable!  We left and my boyfriend was pissed and will not return.