I happened upon Kosmos while shopping at AJ's next door.  They were very gracious to take my dog in without an appointment.  I asked that her hair not be trimmed too short.\n\nUnfortunately, when I returned to pick her up, she was cut down to about 1/2.\"   Additionally, her bottom and stomach were shaved to the skin and she was cowering and shaking when I picked her up.  The grooming was not complete, as the \"gook\" below her eyes was not washed away, and for this grooming on a small 10lb dog cost me $57.00.  Outrageous.\n\nIt gets worse.  My dog cowered in the car going home and immediately started scooting on the carpet when we got home.  She is still cowering, her bottom is raw, and she is afraid to go outside for fear of the cold...even with a jacket on to warm her up.  My happy, bouncy puppy is now hiding in my bedroom.  What did they do to my dog?\n\nI will not return to Kosmos!  Very, very disappointing.