This guy is great. Super nice and even accommodated me when we were running late. We had a big sectional coming out of storage into our new house and our movers were awful, but he came a little later to clean it for us. It had been in a house we had rented to friends who had a filthy dog there without asking us, but he got all of the gross dog smell and fur out of it. \n\nWe also had another couch that our cat had peed on that I was going to just throw away, but he wanted to give it a try. I didn't think there was any way he could get that out, but he did. I'm very particular about my house being clean and he was very understanding about me asking a hundred times if he could smell anything. He actually treated everything with enzymes and then came back a few days later to steam it because he thought it would work better that way, all for the same price he quoted me initially. I will definitely be calling him when it's time to do our carpets.