Stopped at this Macy's to kill a lil time. Took back a Guess watch that was purchased recently and appeared to be a lemon. After some strong negotiations and resistance from a sales associate manager Frankie was called to the scene. Frankie heard us out, inspected the watch then took the issue to her general manager. Finally it was approved to do a even exchange for a new Guess watch...so I was refitted and on my way (: