Our experience here was mind bending!  Our pickup Van Driver was nice, and extremely informative about Vegas. Rosaria  (the gal managing the counter) was efficient, good humored, and gave the hook-up when the class of car we wanted wasn't available. The Cat who did the vehicle check was humorous and put real effort into finding dings, grabbed our luggage and put it into the trunk before we had a chance to do it ourselves, and emphasized more than once how much he wanted us to enjoy ourselves... This is the kind of service I expect to see at a 5 Star Resort, not an Airport Hire-a-Car place.