I had shopped around for a boarding facility for my dog. Found this place, went in for a tour loved it, it was clean and people very nice! I made the appointment for drop off signed all papers needed-- VERIFIED my drop off date 3 times because it was Memorial Day. The morning of the drop off I called numerous times with no answer, went over there sign said CLOSED!! We had a trip plan to leave in 3 hrs an in a last moment I had to find care for my dog THANK GOODNESS for Petsmart doggie hotel!! I left messages with each phone call an never got a response?! So seriously is there people there with the pets?! Petsmart was AHHHMAZING an guess what EVERYTIME I called someone answered an they didn't leave me hanging!!