First of all, the product is great - great quality but much cheaper than the best-known (expensive) brand.  And really good warranty.\n\nThe only issue I have is that I got shipped a defective mattress - they agree it is defective.  BUT they would not send me a replacement w/o ME putting up the money for the replacement and only give me a credit once they have control of the defective mattress. So, I basically got stuck funding THREE mattresses (yes, I had bought another top of the line memory foam mattress).  Don't know about you, but that is not easily handled in my budget! And of course, the \"sales\" manager would not let me talk to the owner.\n\nI'm being kind and giving four stars.  The product would be five stars, but the service is anything but good.  Really feel ripped off.  Service would be one star.