The guys here are very knowledgeable and helpful. I've never experienced attitude or rudeness and have been in the store waiting for some minor service and seen many people come and go and all were treated quickly and with a friendly attitude. I bought my tri bike from this shop and my mountain bikes from another DNA cycle shop. \n\nThey don't try to upsell you and fits they do on the new bikes are awesome. I had a couple of items I ordered and they were there in just a couple of days. \n\nThis is a great shop.