Don't order a cake online and expect it be ready when you come in to pick it up. You can place an order for a custom cake online, pay for it in advance, and they will confirm your order. Unfortunately, that's where it ends. You can show up at pick up time and no one knows anything about your order and no cake will be waiting for you. I had to settle for something out of the freezer case that wasn't what I had ordered. Very disappointing. In the future I'll spend my money somewhere that's actually interesting in providing good customer service. It's a shame they just don't care.