Went for the first time on this past Saturday evening.  It was an 'ok' experience.  Didn't know they had patio dining until we were seated upstairs and happened to see people outside.  Hostess did not tell us about seating options.  Wait service was terrible from start to finish, perhaps waiter was just having a bad evening.  He had a 'care less' attitude.. Food was excellent and good value.  We will try it once more before a final decision on the place.  They do not offer reservations by Open Table which is one reason we have not been there before.  Had to wait about 20 mins, if they don't start using OT we probably will not frequent the place.\n\nE & R could be a tremendous establishment.  The cuisine and ambiance are outstanding.  If you train your staff to focus on customer service I'd change my rating to a 5.