diff --git "a/test.csv" "b/test.csv" new file mode 100644--- /dev/null +++ "b/test.csv" @@ -0,0 +1,498 @@ +Resume_str,Category +kpandipou koffi summary compassionate teaching professional delivering exemplary support assistance teachers students display exceptional communication problem solving skills experience office administration public speaking attentive adaptable skilled management classroom operations effective leveraging student feedback create dynamic lesson plans address individual strengths weaknesses dedicated responsive team leader proven skills classroom management behavior modification individualized support personable experience using relationshipbuilding cultivate positive client staff management connections highlydeveloped communicator outstanding skills complex problemsolving conflict resolution highperforming administrative assistant offering experience working diverse client base delivering exceptional results polished managing client relations managing vendor relationships resultsdriven assistant track record excelling fastpaced office environments careerminded talents preparing reports taking messages sorting routing mail comfortable working fastpaced demanding office environment energetic reputable individual possessing strong work ethic professional demeanor superb initiative exceptional customer service decisionmaking skills serviceoriented individual expertise preparing modifying documents coordinating meetings trips preparing responses behalf company committed establishing stellar rapport clients diverse backgrounds meticulous systematic administrative assistant skilled organizing planning managing daily clerical needs bringing solid expertise coordinating documents reports records handling correspondence managing deliveries skilled oral written communication team leadership relationshipbuilding comfortable working alone teams accomplish ontime accurate clerical tasks punctual administrative assistant known terrific work ethic dynamic communication skills adept preparing correspondence memoranda reports draft final form skills superb communication verbal written reliability self sufficiency strong work ethic organizational problem solving skills team player multi tasker career minded result driven goal oriented adaptable positive eager contribute capacity microsoft office fluent french english experience assistant teacher city state company name jan 2010 jun 2011 implemented lesson plans class 30 students prepared duplicated collected teaching materials help students better understand learning concepts helped students take advantage available subject matter study resources classroom restocking support management operations arranged led activities students including small group individualized instructions assisted teachers lesson preparation curriculum implementation testing assistant manager intern city state company name may 2006 sep 2006 spearheaded training initiatives improve employee performance bottomline business results generated reports assess performance make adjustments increased customer base market share promoting product diverse channels optimized productivity streamlined program efficiency boosted profitability supervised trained customer service team members provide exceptional service driving retention satisfaction remained calm professional stressful circumstances dealing unhappy customers effectively diffusing situations addressed internal customerrelated issues day affected strategic resolutions junior editor city state company name sep 2004 sep 2006 determined appropriate page budgets layouts guide word count parameters optimize use images graphics well maximize impact within allotted space evaluated reporter stories shaped content helped improve overall work quality careful review detailed editing constructive feedback developed deepened positive relationships writing design production team members improve communication collaboration handed story assignments directed content meetings evaluated submitted pieces manage overall tone execution work decided readiness articles publication approved final versions edited rewrote prepared numerous pieces per week adjusting reading level make understanding articles easier interesting oversaw layout design worked production team members complete fresh monthly publications education training mba marketing iglobal university jun 2015 city state major marketing completed coursework bba business administration golden gate university jun 2011 city state international student scholarship recipient minor international business associate arts suffolk university jun 2007 city associate international business business administration,TEACHER +director digital transformation executive profile digital print media professional consultant strong vision develop new projects specialist business development strong management skills leading teams result oriented passionate experienced product audience development analytic tools emerging technologies applications media industry social media content strategist bilingual skill highlights journalism editorial leadership new media digital media business development audience development strategic planning product management social media online journalism mobile advertising marketing digital marketing media strategy editorial writing editing storytelling multimedia storytelling content strategy content management seo organizational skills consultant digital analytics staff development blogging media relations core accomplishments journalist columnist executive editor media business executive consultant specialized digital new media almost 30 years experience working one hundred media companies spain argentina brazil chile mexico latin american european countries focused business development revenue strategies specialized new media digital social audiovisual business development newsroom organization media management extensive experience transformation legacy media especially newspapers television digital multimedia brands launching new digital media winner several prizes distinctions society news design snd works print web 14 gold josé martí awards national association hispanic publications nahp best newspaper el diario ny la opinion la best weekly newspaper la raza chicago chosen one influencial spanish journalists internet according el mundo newspaper journalism professor several universities master journalism frequent speaker professional media events conferences workshops wanifra inma others coauthor several books journalism digital media professional experience january 1999 january 2006 company name director digital transformation impremedia vicepresident content charge digital print operations company impremedia leading hispanic news information company us online print twentythree percent 23 us hispanic adults use impremedia network product given month drawing 95 million unique visitors per month impremedia publishes products 15 us hispanic markets reach 36 million print product readers monthly leading publications include la opinión los angeles el diario la prensa new york online properties include quieromasfutbolcom paratimujerus currently managing senior consultant digital transition la nación buenos aires argentina one main news media argentina impremedias shareholder new business organization based digital video print ceo owner mediathink consultores 20072013 international media consultancy research company specialized news media new digital business projects change legacy companies digital environment experience projects works one hundred media organizations twenty countries europe latin america main clients vocento agencia efe grupo planeta ministerio de sanidad e igualdad la voz de galicia cocktail others spain grupo clarín la nación la voz del interior argentina el mercurio chile el comercio perú globo correio braziliense brazil gfr media puerto rico la prensa gráfica el salvador others associated director board trustee fundación instituto para la innovación periodística 2ip professional academic organization innovation entrepreneurship journalism media chairman experts committee new business models journalism founder executive editor adnes 2007 one first innovative news social media websites spain madrid grupo planeta newsroom reorganization contents digital media 12 newspapers local television radio main regional local media group spain january 1996 january 1999 company name ceo general manager consultants news media content product business development newsroom organization design managing editor diario 16 madrid 199597 national newspaper digital news media january 1992 january 1995 managing editor art director el periódico de catalunya executive editor el periódico de catalunya´s special edition olympic games barcelona 1992 founder art director managing editor el sol spanish national newspaper madrid 199092 reporter business newspaper cinco días madrid 1989 local newspaper el ideal gallego coruña spain career tech companies business technology consultant classora innovative company working semantic intelligence web 30 artificial intelligence applied digital media founding partner shareholder digital marketing company incuentracom nlocales spain nlocalmx mexico sale company plenum media group education 1989 newspaper el paísuniversidad autónoma de madrid spain master journalism 1987 navarra university spain bachelors degree ba journalism journalism skills academic art director artificial intelligence business development com consultant content clients editor drawing 95 http innovation journalism latin director managing marketing 97 works network newspaper newspapers publications radio reporter research spanish television unique video websites,DIGITAL-MEDIA +senior project manager professional summary ambitious construction executive experienced commercial construction 30 years experience proactive resourceful hardworking strong followthrough excellent problemsolving time management abilities skills advanced problem solving project planning development finance accounting employee relations team building negotiations expert strategic planning contract review recommendations work history company name senior project manager city state august 2017 current opening denver operations mccauley constructors establishing protocols procedures reporting mechanisms satellite location procurement management teams establish standalone profit center act liaison main company office representatives provide information activities satellite location actively project manage 3 5 projects 5 to­ 10 million range monitored market capitalize latest trends supervised work team members offering constructive feedback work performance monitored timelines flagged potential issues addressed collaborated preconstruction department ensure accurate complete project budgets company name president city state november 2010 august 2017 qualified competitive subcontractor bids prior execution contracts facilitated processing rfis submittals samples among general contractor owner owners consultants educated general contractor personnel quality standards throughout construction process obtained notices completion compliance certifications construction administration consultants reviewed investigated proposed change order requests pcor stayed consistent project schedules plans ffe installations submitted project closeout documents accordance contract assigned projects tasks employees based competencies specialties accurately provided status information project progress project management led managed resolution issues project construction commissioning phases led planning budgeting direction construction projects carefully coordinated plans specs using marketing programming standards company name senior project manager city state january 2006 november 2010 managed teams onsite subcontractors multiple sites simultaneously acted liaison company safety representatives promote awareness understanding safety protocols proficiently used incident issues tracking iit system document site issues directed phases commercial construction projects budgeting closeout collaborated accounting department implement electronic accounts payable system company name president city state january 2003 december 2005 oversaw businesswide changes modernize procedures organization developed program promote new managers within leading cohesive leadership structure obtained building specialty permits local jurisdictional agencies conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel trained promoted continued education onsite crew members company name project manager city state april 1999 december 2002 kept meticulous records costs expenses analyzed data budget managed 10 20 projects per year directed changes project scope cost implemented appropriate change management processes keep project track provided outstanding service clients maintain extend relationship future business opportunities conducted meetings clients determine project intent requirements budgets company name project manager city state april 1997 march 1999 conducted meetings clients determine project intent requirements budgets maintained project schedules managing timelines making proactive adjustments directed changes project scope cost implemented appropriate change management processes keep project track performed regular job site observations provide direction general contractor personnel conducted critical preinstallation conferences subcontractors consultants manufacturers representatives education masters real estate construction management construction management university denver city state 1995 construction management bba business management east tennessee state university city state 1991 business management skills safety oversight prime contract negotiations budgeting competitive contracts management marketing microsoft office microsoft project pro core project management personnel management procurement project management systems protocols implementation quality control certifications leed ap icc class license ashe american society health engineers,CONSTRUCTION +chef summary experienced catering chef skilled preparing large volumes food quickly efficiently knowledge international cuisine seeking position restaurant call home highlights experience 052009 current chef company name city state manage daily kitchen operations including inventory purchasing scheduling ensure proper food handling methods observed assist kitchen staff producing food catering systematically control food quality costs develop new menu items enhance catering retail food service revenue productivity goals 062000 052009 catering chef company name city state effectively managed produced food catered events enforced appropriate workflow quality controls food quality conducted daily inventory ordering assisted catering staff setup delivery managed catering schedule logistics 011990 062000 line cook company name city state set prep work food items prepared various daily lunch special items assisted producing food catered events conducted daily food inventory ordering languages skills delivery detail oriented english inventory inventory management logistics producing purchasing quality retail scheduling spanish workflow,CHEF +operations manager summary experienced client service professional accustomed managing teams functioning fastpaced environment support multiple products across various business units solid background building strong effective teams highlights kyc anti money laundering legal documentations excellent organizational time management skills strong interpersonal communication skills levels microsoft office excel word powerpoint sharepoint project employee relations hiring terminations performance management development sec licenses series 6 63 expired willing retake proficiency adobe products photoshop lightroom illustrator spanish fluency oral written experience 022010 082014 operations manager company name city state managed team four client service officers responsible daytoday operations onboarding process directed supervised daily activities teams primary focus enhancing clients experience mitigating risk identifying areas improvement performed quality assurance reviews approved due diligence reviews completed staff collaborated managed assigned projects crossfunctional teams departments including data document collection review technology sales client services groups across firm coordinated front office credit compliance aml compliance global client onboarding teams understand clientdeal structure agree requirementsresponsibilities participated development drove implementation department policies andor procedures help improve service overall efficiency 092007 022010 client service manager within three months increased efficiency 20 identifying mitigating outdated manual processes leveraging technology increased staff performance accuracy levels 99 managed team eight client service officers responsible servicing base commercial real estate clients mortgage servicers regulated cash serviced portfolio 300 clients deposits excess 80 billion reviewed complex cash collateral agreements client provided documentation ensure compliance regulatory contractual requirements served escalation point coordinated resolution key issues complex client concerns opportunities analyzed complex data management reporting nationwide wire deposit accounts providing adequate information decisionmaking held monthly meetings senior management provide updates team projects roadblocks recommended solutions 022002 092007 client service manager company name built fostered proactive workplace environment resulting higher level employee participation performance supervised team seven client service professionals primary focus delivering excellent client service improving processes leveraging technology partnered bankers collect analyze validate appropriate due diligence onboarding documentation provided client utilized knowledge amlkyc policy independently identify missing insufficient client due diligence information responsible reviewing entering approving client information kyc database conducting ofac reviews escalating findings extensive client contact partnership bankers resolve customer concerns regards demand deposit accounts shortterm investments funds transfers sales opportunities actively monitored service delivery services product client via mis internal meetings client meetings gregorio luna page 2 education 2003 bachelor professional studies computer information systems devry institute technology state computer information systems 1989 associate applied science business management administration kingsborough community college city state applied science business management administration skills adobe products photoshop interpersonal communication oral credit critical thinking resolve customer concerns client clients database decisionmaking delivery documentation due diligence employee relations senior management fast focus front office functional funds hiring illustrator investments legal management reporting meetings excel money microsoft office powerpoint sharepoint word mis organizational page 2 performance management policies problem solving processes improving processes quality assurance real estate sales selfstarter spanish fluency time management written,BANKING +business development manager professional profile highly qualified detailoriented hardworking manager 15 years experience proficient research writing case management client relations expert computing technology skills including competence multiple software applications qualifications inventory management leadership development risk management staff development project management managing employees marketing team building budgeting financial management accomplishments increased revenue 40 cut operating expenses 20 year year multiple awards performance developed implemented client service program expanded smalltomedium client base 35 developed new quality standards better quality performance reliability improve support service level 20 improved customer service satisfaction 3 annually supply chain management initiatives inventory control flexible manufacturing practices experience business development manager jan 2015 current company name city state prospect potential new clients turn increased business cold call appropriate within market geographic area ensure robust pipeline opportunities meet potential clients growing maintaining leveraging network identify potential clients decision makers within client organization research build relationships new clients set meetings client decision makers companys practice leadersprincipals plan approaches pitches work team develop proposals speaks clients needs concerns objectives participate pricing solutionservice handle objections clarifying emphasizing agreements working differences positive conclusion use variety styles persuade negotiate appropriately present image mirrors client client retention present new products services enhance existing relationships work technical staff internal colleagues meet customer needs arrange participate internal external client debriefs athletic coordinator may 2006 dec 2014 company name city state responsible marketing planning organizing implementing scheduling special recreation activities events handle tasks hiring staff coordinating volunteers conducting recreation activities perform responsibilities preparing attendance program evaluation reports recreation programs monthly basis perform responsibilities organizing implementing recreation programs like social functions arts crafts physical fitness responsible supervising athletic leagues tournaments maintaining records registering program participants collecting fees providing various instructional programs handle tasks updating positive negative information regarding recreational programs supervisor patient relations supervisor may 1999 may 2006 company name city state coordinate communication patients family members medical staff administrative staff regulatory agencies interview patients representatives identify problems relating care maintain knowledge community services resources available patients refer patients appropriate health care services resources investigate direct patient inquiries complaints appropriate medical staff members follow ensure satisfactory resolution collect report data topics patient encounters interinstitutional problems making recommendations change appropriate identify share research recommendations information regarding legal liabilities risk management quality care analyze patients abilities pay determine charges sliding scale teach patients use home health care equipment education masters public administration budget public finance 20041218 texas tech university lubbock city state us courses taken program evaluation quantitative analysis advance quantitative methods public policy administration public policy theory process public personnel administration public organization theory health care policy public financial management health organization management ii budgeting research methods financial managerial accounting foundations finance operations management ba general studies business management 20011215 texas tech university lubbock city state us courses taken international financial management fixed income securities credit analysis financial statement analysis money banking investment fundamentals security analysis high school diploma 19940515 denison high school city state us graduated top 10 class affiliations american society public administration american public health association young american leaders association certifications cpr ace taaf sports management school skills leadership development project management budgeting employee management operations management business management,BUSINESS-DEVELOPMENT +job captain designer highlights software literacy autocad r14 2000 aperture v 50 microstation 71 adobe illustrator photoshop 60 excel word experience 122002 current job captain designer company name city state worked independently staff members produce highquality design proposals presentation drawings construction documents retail hospitality clients selected projects steiff toy company proposal first north american prototype store greater boston striderite proposal renovation existing shoe store future rollout design sodexho proposed renovations cafeteria food concessions various college campuses across us including bentley college umass wheaton college 042000 102002 project manager designer company name city state inhouse architecture interior design consultant fidelity investments collaborated domestic international firms stages design construction facilitated project initiation consultant selection assisted coordination flow information disciplines mechanical hvac landscaping lighting furniture finishes managed progress work primary design consultant evaluated performance prepared design presentations marketing material clients director fidelity chairman researched building technologies interiorexterior finishes cost analysis maintained design library scheduled product presentations learning credits staff selected projects seaport hotel health club renovations lobby ballrooms restaurant fitness locker rooms fidelity broadband group 40000 sf high tech office renovation conference center 39 eaton place london 5000 sf renovation existing residence gardens 091998 042000 designer company name city state worked independently team environment stages design collaborated construction documents reviewed shop drawings attended job meetings developed constructiondesign details inhouse site managed construction administration prepared renderings finish schemes client presentations selected projects brighton landing 465000 sf office retail development cutler lake corporate center 200000 sf premier office complex emc 50000 sf training complex cafeteria fidelity foundation 1200 sf conference center involving historic restoration preservation 061997 091998 designer company name city state collaborated construction documents developed constructiondesign details attended job meetings reviewed shop drawings construction supervision researched zoning code requirements field surveys prepared client presentations met product reps vendors selected projects physicians health services 300000 sf office complex playtex products 40000 sf office renovation expansion oci chemical 20000 sf office renovation education 1997 master architecture tulane university school architecture city state skills adobe illustrator photoshop 60 premier autocad r14 broadband consultant cost analysis client clients design construction hvac interior design investments lighting director marketing material mechanical meetings excel office 2000 word microstation 71 presentations progress proposals proposal quality renovation renovations retail supervision surveys,DESIGNER +director business development summary healthcare sales professional 6 years experience successful director sales sales experience includes hospice home health management durable medical equipment dme pharmaceuticals awarded top performer five consecutive years recognized growth development delivering bottomline results specialized connecting clients customers develop loyalty referrals utilizing consultative sales identifying customer needs active listening education consistent followthrough experienced developing strong detailed sales marketing plans support corporate goals objectives update execute sales marketing plan daily weekly monthly obtain corporate goals objectives strong communication skills team member presenter trainer skillful effective communicating interacting associates professionals key decision makers experience director business development 022015 092015 company name director sales director sales business line homecare hospice implement sales marketing plans plains region meet exceed companys overall business plan census goals financial objectives role responsible management leadership client relations executives field care transition nurses hospital system developed implemented sales marketing plans company productsservice offerings consistent market analysis reflecting referral source targets develops provides sales training understanding medicare regulations homecare hospice responsible setting goals based market analysis company overall goals position dissolved due company cuts director sales area sales manager 012012 032014 company name city state working healthcare industry hospice home health dallas texas western iowa locations responsibilities included redeveloping team healthcare professionals promote company increase sales revenue territory development training education customers communicate directly vice president company sales teams strengths weakness along new business opportunities director business development develop plan rebuild agency meet budget collaborating referral sources clinical team maintain develop growth working nursing facilities medical clinics hospitals communicate clearly program referral sources managed sales dallas texas region iowa senior provider relations manager 022003 122012 company name city state successfully rebranded company despite stringent budget building agency eight patients 130 patients one top five provider relations managers ranked 1 senior provider relations manager nation 2005 20011 groomed regional sales director top performer region 6 nebraska iowa south dakota past five years maintaining growth eastern central nebraska personally servicing territory 18 counties nebraska build rapport key referral sources coordinating approximately 65 medical directors nurses cnas medical records clerks social workers bereavement counselors providing training issue resolution followup support remaining within budget develop plan present ceu inservice trainings iowa western university referral sources educating people death dying hospice benefits endoflife care person webinars manage coach team 10 salespeople providing marketing strategic sales tools responded market need building marketing tool became companys main brochure establish annual monthly weekly daily goals keeping daily log business sources contacts leads consistently following handwritten thankyou notes calls address problems resolutions wins marketing tips weekly conference calls region report sales numbers daily weekly senior account executive 011997 092002 company name city state achieved 1 ranking salesperson southern california region within five months maintained 3 years developed managed care contracts throughout california education bachelor science political science california state university bakersfield state political science professional affiliations nebraska alzheimers association american parkinsons disease association creighton university medical center american quarter horse association american cancer association end life community nebraska nebraska hospice palliative care association american red cross nebraska american heart association american horse show association skills agency benefits brochure budget business development business plan coach contracts client relations financial home health homecare hospice leadership notes director market analysis marketing plans marketing market nursing rapport sales sales training strategic written,BUSINESS-DEVELOPMENT +substitute teacher professional summary enthusiastic selfmotivated professional experience youth worker seeks opportunity enhance existing skills working vulnerable children families familiar challenges difficulties children living stressful family situations face keen offer support facilitates lasting change work students direct experience impact abuse neglect childrens development functioning wish work partnership professionals ensure children grow achieve full potential safe loving environments whether home birth family alternative settings core qualifications analytical thinking applies logic solve problems get job done knowledge child development impact abusetrauma childrens functioning even temperament controlling emotions retaliating negative behavior excellent communication use language effectively gather information facilitate exchange ideas decision making make decisions take responsibility ethics personal professional ethics fosters diverse respectful workplace interpersonal relations exhibits respect understand others maintain professional relationships interpersonal awareness ability show empathy others listens well responds nonthreatening way results oriented achieves goals timely manner providing excellent client service experience april 2015 current company name city state substitute teacher carried programs study prescribed lesson plans built rapport relationships students families staff created classroom environment orderly conducive learning appropriate maturity interests students guided learning process toward achievement curriculum goals designated outcomes established maintained consistent boundaries students regards conduct behavior ensured students struggling atrisk failing receive appropriate support needed explored reasons behind students truancy poor attendance order refer onwards school counselors worked partnership school staff achieve learning outcomes maintained communication teachers familys regarding students achievements mindful reported incidents abuse exploitation neglect appropriate professionals line district policies august 2012 august 2015 company name city state youth worker built one one relationships students various ages ethnicities backgrounds provided life skill training budgeting personal responsibility integrity job skills etc mentoring students assisted students planning collegeuniversity attendance supported students grow selfesteem positive coping strategies social skills appropriately discussed difficulttraumatic life experiences students ie poor selfesteem bullying stressful home life removal birth family foster care etc helping address negative emotionsbeliefs surrounding experiences empowered students develop skills leadership communication decisionmaking healthy boundaries provided support students learning difficulties maintained close links parentsfamily communicate childs progress encouraged involvement parentsfamily participating school related activities reported incidents child protectionneglect line cru policies took lead planning organizing successful fundraisers benefiting students ongoing development liaised local community enhance relationships cru assessed budget execute organizational goals developed bible studies students built relationships people generate financial support occupation september 2010 august 2012 company name city state mechanic performed maintenance airport airline facilities equipment performed regular preventive maintenance corrective maintenance submitted manual encoding fixed manage conveyor belts carousels installed repaired fire safety doors june 2007 september 2010 company name city state baggage handler assisted customers luggage helped checkin customers bags boarding passes reported left behind luggage contacted owner managed checkpoint security lanes education dallas theological seminaryhouston campus master arts christian education christian education 2013 city state bachelor science christian leadershipbiblical studies christian leadershipbiblical studies skills · computer literate valid texas drivers licenseinsurance · great communication notetaking skills ​,TEACHER +r graphic artist designer focus graphic design digital art graphic designer skilled digital art concepts print web product manufacturing applications summary qualifications cad gerber systems photoshop illustrator indesign microsoft office suite windows mac environments zbrush cinema 4d vue selfmotivated professional resourceful researcher quick learner broad availability digital manual illustration skills digital illustration art concepts print fabric web applications using adobe creative suite composition layout marketing collateral using indesign manual sketching mood boarding look development characters live digital accordance director 2d pattern engineering technical sketching streetwear theatrical costumes using gerber computer aided design systems experience graphic artist designer city state company name feb 2016 current design album cover art design promotional posters postcards created mixed compositions utilizing illustrations photography express artist identity style web applications technical designer patternmaker city state company name jan 2000 may 2015 managed pattern grading timelines stage costumes cast member uniforms quality assurance determined spec guidelines problemsolving sizing fit challenges technical illustration plm documentation reduced garment manufacturing cost 60 reduced production lead times 50 creating enforcing production efficiency standards reducing waste maintained boms design patternmaking assistant city state company name mar 1997 jun 1999 refresh customize theatrical costumes play assist propmaking decoration maintained costume library freelance costume design city state company name mar 1997 jun 1999 assisted afi students developing character looks short film projects worked closely director head designer education training certificate proficiency graphic design animation studio arts ltd 2016 city state usa computer aided design lectra gerber systems art institute la trade tech city state usa digital design patternmaking grading markermaking coursework associate arts fashion design brooks college city state usa,DESIGNER +facility manager summary operations maintenance procurement security safety experience company name city state facility manager 012013 012017 led staff 100 paid volunteer based teams maintain operate 50k square foot facility situated 8 acre lot recruited trained maintained volunteer paid teams areas facilities operations security retail nominated evaluated monitored contractors effective cost control assisted procurement equipment materials rehabilitate mechanical equipmentsystems central heating cooling electrical power system enhancement achieved savings effective planning organizing maintaining awareness budgetconstraints assisted project manager oversight construction renovation projects implemented maintenance work order system optimize maintenance custodial duties organized approved setup rental event activities assisted troubleshooting maintaining installing audio video equipment security retail implemented 25 member volunteer security team planned led installation 32 16 channel cctv camera system assisted planning construction procurement new state art cafe planned implemented cafe menu pos system led organized trained staff managers run operation cafe assisted planning stocking build staffing book store manage day day operations 50000 square foot facility situated 8 acre lot included special projects construction support service requirements safety security buildings grounds promoted resolved evaluated necessary preventative routine maintenance aspects facility including limited 2 acres pond waterfall fountains elevators electrical roof landscaping hvac directed participated selecting staff contractors areas facilities company name city state healthcare program planner analyst 012007 012013 results oriented background consisted engineering physical plant responsibilities healthcare operated 7day24 hour per day basis included shift coverage reported directly vice presidents directors supervisors chief engineers responsibilities included working plant operations maintenance whereby duties instrumental assistance physical plant management 330 bed hospital facility 1200000 square feet offsite locations included largescale special projects construction support service requirements safety security buildings grounds tasks included assisting procurement materials managing engineering department working supervising managers responsible safety efficient operations well aspects facilities preventive maintenance also assisted project management new constructions renovations alterations mechanical electrical utilities hvacr plumbing fire safety communication associated systems company name city state shipping receiving coordinator 012005 012007 assisted management day day operations receiving department led management staff delivery schedules operated heavy equipment lifts assisted directed distributions packages materials departments handled sensitive supplies bio medical surgical supplies operated systems otps receiving accounts payable systems located researched purchase order information proper budgetary allocations shipped packages using fedex ups usps systems company name city state nutritional aide 012000 012005 distributed dietary foods supplements maintained inventory logs managed appropriate reports follow procedures participated nutritional education activities assisted making food beverage items accordance mandated nutritional meal requirements maintained food preparation equipment ensured appropriate storage coordinated distribution carts doctors students company name city state assistant manager 011998 012000 managed day day functions east village cafe opening closing cafe ordering supplies customer service placing bakery orders managing cash register education training present national career institute electrical assistant hvacr aa liberal arts 2012 essex county college city state liberal arts trade certificate electrical assistant hvacr tech january 2018 national career institute city state united states electrical assistant hvac certificate commercial residential wiring motor control theory consistent national electrical code electrical safety including proper use tools equipment safety standards according oshas rules regulations electrical theory installation repair power apparatus conductors various types switching devices interpret national electrical code read blueprints establishing source energy loss providing solutions skills accounts payable art audio read blueprints book budget cash register closing cost control crisis intervention customer service delivery hvac inventory regulatory compliance managing materials mechanical organizing camera plumbing pos problem solver procurement project management receiving renovation renovations retail retail sales safety scheduling staffing stress management supervising troubleshooting utilities video wiring,HEALTHCARE +administrative assistant experience administrative assistant 062019 current company name – city state performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting visitors reviewed corrected claim errors facilitate smooth processing identify issues took appropriate action deliver speedy resolution post payments accounts maintained records verify client information analyzing existing evidence file assure timely verification insurance benefits prior patient procedures appointments maintain strong knowledge basic medical terminology better understand services procedures fostered relationships customers expand customer base enhance loyalty retention collaborated carriers resolve discrepancies insurance payments documented tracked customer account details handled billing related activities focused medical specialties examined claims records procedures grant approval coverage home healthcare aide 122016 current company name – city state dressed groomed fed patients limited physical abilities efficiently handle basic needs developed strong trusting rapport patient facilitate best possible care assistance ran errands clients transported appointments maintain wellness support daily living needs organized administered medications clear schedules help alleviate symptoms optimize quality life completed data entries charts log books document client progress mopped floors vacuumed washed dishes performed array household chores assist clients office assistant 092017 092019 company name – city state greeted persons entering establishment determined nature purpose visit directed escorted specific destinations dispersed incoming mail correct recipients throughout office organized files developed spreadsheets faxed reports scanned documents scheduled appointments behalf staff members keep office operations smooth efficient tracked office stock maintained inventory neat organized fashion managed building access supplied key cards employees visitors filed retrieved records support business needs boost team productivity unit clerk 062018 112018 company name – city state cleaned sterilized instruments disposed contaminated supplies processed monthly reports department performance scheduled confirmed patient appointments patients healthcare professionals answered patient questions fielded complaints coordinated patients healthcare professionals meet patient needs coordinated supply replenishment meet expected unit demands administered physical digital filing systems keeping records wellorganized easily retrievable team members organized ordered medical tests including sample collection patient transportation supported clerical needs 10 nurses including taking messages scanning documents routing business correspondence daycare teaching assistant 032016 082016 company name – city state escorted children outings trips local parks zoos disciplined children recommended measures correct behavior communicated childrens parents guardians daily activities behaviors problems provided students personalized educational behavioral emotional support cleaned organized classrooms materials supplies maximum efficiency observed children recorded activities maintained daily records created safe environments activities meals naps distributed classroom materials supplies pencils paper art materials kept 10 students safe classroom outside environments work history administrative assistant 062019 current company name – city state perform general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting visitors review corrected claim errors facilitate smooth processing identify issues took appropriate action deliver speedy resolution post payments accounts maintained records verify client information analyzing existing evidence file assure timely verification insurance benefits prior patient procedures appointments perform various administrative functions including filing paperwork delivering mail sorting mail office cleaning bookkeeping accurately input patient insurance information companys computer system using maintain strong knowledge basic medical terminology better understand services procedures homewatch caregivers 122016 current company name – city state provide patients help moving beds baths wheelchairs automobiles dressing grooming care patients changing bed linens washing ironing laundry cleaning assisting personal care plan purchase prepare serve meals patients family members according prescribed diets accompany clients doctors offices massage patients apply preparations treatments liniments alcohol rubs heatlamp stimulation ensure clients wellbeing safety comfort adherence physicians orders supervise frequent activities medication personal hygiene ensure safety complete data entries charts log books document clients progress accuracy dress groom feed patients limited physical abilities efficiently handle basic needs office assistant 092017 092019 company name – city state greeted persons entering establishment determined nature purpose visit directed escorted specific destinations filed maintained records collected sorted distributed prepared mail messages courier deliveries provided information establishment location departments offices employees within organization services provided performed duties taking care plants straightening magazines maintain lobby reception area scheduled appointments maintained updated appointment calendars copied sent faxes handled incoming outgoing correspondence answered quickly redirected calls michigan medicine 062018 112018 company name – city state cleaned sterilized instruments disposed contaminated supplies processed monthly reports department performance scheduled confirmed patient appointments patients healthcare professionals answered patient questions fielded complaints coordinated patients healthcare professionals meet patient needs monitored infection control procedures ensure facilitywide health safety maintained patient charts confidential files coordinated supply replenishment meet expected unit demands daycare teaching assistant 032016 082016 company name – city state escorted children outings trips local parks zoos disciplined children recommended measures correct behavior communicated childrens parents guardians daily activities behaviors problems provided students personalized educational behavioral emotional support cleaned organized classrooms materials supplies maximum efficiency observed children recorded activities maintained daily records created safe environments activities meals naps distributed classroom materials supplies pencils paper art materials kept 10 students safe classroom outside environments education bachelor science health administration expected 2020 eastern michigan university city high school diploma 2016 mifflin high school city high school diploma 2016 fort hayes career center city summary committed motivated administrative assistant exceptional customer service decision making skills strong work ethic professional attitude great initiative passionate business success talented supporting company staff office personnel customer needs certifications first aid cpr highlights records management systems excel spreadsheets meeting planning database entry appointment scheduling senior leadership support insurance processing skills administrative functions administrative support art automobiles basic changing bed linens benefits bookkeeping charts cpr client clients data entry emotional support faxes filing first aid general office duties infection control insurance lamp laundry sorting mail materials serve meals medical terminology administering medication mail office office administration provide patients help progress reception routing safety scheduling sorting spreadsheet telephone phones time management travel arrangements,HEALTHCARE +sales summary enthusiastic outgoing customer service associate proficient building positive relationships new existing customers offering superior customer service skilled establishing rapport clients selfmotivated exceptional communication computer capabilities highlights exceptional communication skills upselling techniques quick learner merchandising credit card processing stocking strategic sales knowledge skilled problem solver proficient cash management cash handling accuracy banking financial services background organized detailoriented excellent multitasker display design flexible schedule proficient ms office experience company name city state sales 102014 092015 greeted customers entering store ascertain customer wanted needed described product customers accurately explained details care merchandise politely assisted customers person via telephone answered product questions uptodate knowledge sales store promotions bagged boxed giftwrapped sold merchandise per customers request provided ongoing guest service including giving fashion advice maintained cleanliness presentation stock room production floor built longterm customer relationships advised customers purchases promotions routinely answered customer questions regarding merchandise pricing asked openended questions assess customer needs designed displays make store experience interactive engaging reassuring learned referenced applied product knowledge information replenished supplies bags materials cash wrap folded arranged garments attractive displays recommended alternative items product stock company name city state laborer housekeeping 092013 062014 properly labeled diluted cleaning solutions supervised cleaning maintenance care building grounds thoroughly scrubbed cleaned bathroom fixtures partitions washed spotcleaned files desktops office glass partitions doors walls spot cleaned furniture carpet cleaned building floors sweeping mopping scrubbing vacuuming promoted building security locking doors checking electrical appliances safety hazards set arranged removed decorations tables chairs ladders scaffolding prepare facilities large events scrubbed topcoated buffed varnished hard floors worked 2015 company name city state cashier 112011 052012 answered several calls per day addressing customer inquiries solving problems providing new product information greeted customers entering store ascertain customer wanted needed politely assisted customers person via telephone provided elevated customer experience generate loyal clientèle answered product questions uptodate knowledge sales store promotions company name city state cashier food preperation tanning 012011 072011 answered questions regarding store merchandise greeted customers ascertained customers needs stocked shelves supplies organized displays baked roasted broiled steamed meats fish vegetables foods trained kitchen staff proper use equipment food handling portion sizing ensured freshness food ingredients checking quality keeping track old new items rotating stock inspected cleaned food preparation areas ensure safe sanitary foodhandling practices prepared daily food items cooked simple foods beverages executed customer transactions including money checks charge accounts counted cash drawers company name city state technician 062010 092010 cared animals presurgery performed routine diagnostic tests helped euthanize sick injured animals appropriate cared animals routine emergency situations weighed helped preform exams animals recorded information files help vet duty surgeries prepared billing treatment company name city state substitute secretary substitute teachers aide 082009 current promoted good behavior using positive reinforcement method helped distribute employee notices mail around office screened visitors directed correct employee office answered quickly redirected several calls per day answered managed incoming outgoing calls recording accurate messages maintained clean reception area including lounge associated areas helped children needed direct supervision times company name city state teller 122006 022009 organized stocked maintained teller window area organized removed online banking files longer use executed customer transactions including deposits withdrawals money orders checks rapidly efficiently prepared customer atm cash change orders coordinated daily cash reconciliation highvolume location maintained balancing record high rate accuracy handled various accounting transactions company name city state customer service 042006 122006 office cleaned grocery shelves storage area work areas kept floors free spills water hazardous debris refilled rotated items shelves maintain wellstocked inventory directly oversaw overnight store operations including issuing staff assignments creating production lists verified deliveries invoices completed shortage overage reports developed knowledge products sales items answer shoppers questions maintained uptodate knowledge product service changes solved unresolved customer issues strong leader customer support staff supervised invoice processing purchase orders expense reports credit memos payment transactions created daily weekly cash reports accounting management monitored payments due clients promptly contacted clients past due payments executed customer transactions including deposits withdrawals money orders checks coordinated daily cash reconciliation highvolume location handled various accounting transactions company name city state housekeeping 052012 current cleaned rooms satisfaction clients safely operated equipment vacuum cleaners floor buffers carpet machines cleaned maintained bathrooms showers swept mopped floors traveled work sites timely manner dusted furniture walls machines equipment dusted mopped hard surfaces gathered emptied trash recycling bins polished furniture metal fixtures managed quality communication customer support product representation client worked strict deadlines responded service requests emergency callouts education high school diploma 2006 oak hill high school city state gpa top 10 class graduated honors member national honor society treasurer fccla top 10 class graduated honors member national honor society treasurer fccla skills cash management communication skills computer literatecustomer service,SALES +senior network security engineer professional summary overall 7 years experience network security engineering includes strong handson experience palo alto firewalls cisco asa firewalls check point firewalls along comprehensive working knowledge load balancers wireless networking vmware data center management areas expertise include designing manageable networks threat prevention management routing switching troubleshooting network performance issues documentation overall 7 years experience network security engineering includes strong handson experience palo alto firewalls cisco asa firewalls check point firewalls along comprehensive working knowledge load balancers wireless networking vmware data center management areas expertise include designing manageable networks threat prevention management routing switching troubleshooting network performance issues documentation skills eigrp ospf bgp route redistribution acls policy based routing nat pat switching hsrp vrrp glbp vlans vtp link aggregation lacp pagp stp pvst firewalls palo alto cisco asa check point routers cisco routers 7600 7200 catalyst 6500 nexus 7000 asr 12000 asr 9000 switches cisco switches nexus 7000 series 5000 series catalyst 6500 series 6800 series security concepts appid userid wildfire globalprotect url filtering blue coat proxy pki ssl decryption ike ipsec hip checks sitetosite vpns load balancers f5 bigip ltmgtm citrix netscaler wireless networking cisco meraki aruba clearpass cisco wlan wireless aps 8021x abgnac softwareapplications panorama cisco ios nxos smart dash board vmware tools splunk solar winds sevone wireshark ms visio lucid chart bmc remedy routing eigrp ospf bgp route redistribution acls policy based routing nat pat switching hsrp vrrp glbp vlans vtp link aggregation lacp pagp stp pvst risk management processes analysis firewalls palo alto cisco asa check point routers cisco routers 7600 7200 catalyst 6500 nexus 7000 asr 12000 asr 9000 switches cisco switches nexus 7000 series 5000 series catalyst 6500 series 6800 series security concepts appid userid wildfire globalprotect url filtering blue coat proxy pki ssl decryption ike ipsec hip checks sitetosite vpns load balancers f5 bigip ltmgtm citrix netscaler wireless networking cisco meraki aruba clearpass cisco wlan wireless aps 8021x abgnac softwareapplications panorama cisco ios nxos smart dash board vmware tools splunk solar winds sevone wireshark ms visio lucid chart bmc remedy work history senior network security engineer 012017 current company name – city state worked layer2 switching vlans trunking technologies spanning tree protocols worked cisco switches routers including physical cabling ip addressing wide area network configurations performed troubleshooting tcpip related problems connectivity issues performed troubleshooting resolved layer2 layer3 issues established network specifications conferring users analysing work flow access information designing router administration interface configuration routing protocols established redundancy network evaluating network performance issues including availability utilization throughput latency created network diagrams documentation design using documentation tools like ms visio maintained network performance network monitoring analysis performance tuning escalating support vendors network security engineer 092015 122016 company name – city state network engineer 122012 072015 company name junior network engineer 012011 112012 company name education masters degree computer science wright state university state computer science bachelors degree electronics communications jntu electronics communications skills ad ads antivirus antivirus aps basic bgp cabling cli cisco 2 cisco 3 cisco ios cisco cisco routers citrix content encryption client decryption designing dhcp disaster recovery documentation eigrp engineering support ethernet event management fast features firewalls firewall framerelay ftp gateways gateway gui ids inspection ip lan logging loss prevention mac managing access mail migration enterprise nac network access controlnac network administration network servers network networking networks next os optimization ospf pci policies policy analysis protocols proxy requirement router routers routing servers snmp ssl switches cisco switches tcpip technical support technical assistance technical documentation troubleshoot troubleshooting upgrades upgrading view vpn visio vm web servers wide area network wan wireless lan certifications ccna ccnp palo alto ace,ARTS +agency sales resources summary seeking secure position well established company prides growth employees ability showcase versatile knowledge auxiliary mechanic hope build lasting partnership gain employment skills 2011 2012 2014 regular care coordinator perform household task run errands perform personal care activities hygiene ambulation eating dressing toileting shaving talk give company clients participate resident activities take record vital signs assist moving bath bed wheelchairs take care pets nurse assistantcaregiver medical case management fort worth tx 2009 2011 maintain set patient rooms perform preventive maintenance emergency equipment assist patient family education assist rn lvn sterile nonsterile dressing changes cpr qualified answer multiline phone operate fax copy machine prioritize patient daily care according acuity scheduled patient procedures conduct analysis recommend suitable solutions real time performance issues 4 years handle inbound calls provide onecall resolution problems reported 2 years responded client calls provided instructions troubleshooting 2 years provided technical analytical support call center 1 year proficient ms excel word various database management applications proven ability learn operate software applications quickly 8 years analytics 1 year problem resolution less 1 year accomplishments february 2014 february 2017 program non lethal weapons training include oc certification baton employment close range subject control crsc techniques additional information machinist deals series different operations associated machining work requires good training skills handle tasks hence writing resume cover letter machinist position highlight skills expertise handling advanced machines technology keen interest learning new technological inputs professional experience etc experience agency sales resources jan 2017 current company name city state agency sales resources provide support state farm agents staff state farm associates providing remarkable customer experience communicating customers courteous manner using approved scripts via phone written correspondence provide accurate timely customer service external internal customers provide centralized service field leaders agents answer inbound calls determine purpose caller distribute appropriate personnel proficient microsoft word excel outlook personal care assistant jan 2017 current company name city state assist patients daily activities feeding personal hygiene administration medications companionship captioning agent jun 2016 dec 2016 company name city state caption telecommunications connections ivr web communications deaf hearing impaired customer service representative troubleshooting technical problems create problem reports ability multitask accomplish workload efficiently using analytical skills ability maintain accuracy production standards technical oral communication skills problem solving skills attention detail accuracy waitresscashierhostess jan 2016 may 2016 company name city state operate cash register including cash transactions checks charges greet customers timely professional engaging manner follow customer questions requests answer telephone using appropriate greeting observe customers check identification proofofage deny sale alcohol underage intoxicated customers maintain checkout area fill register supplies bags wipe counter tops handle customer issues may arise take food drink orders meet greet customers operate cash register receive payment customer cash credit card provide excellent customer care responsible cleanliness organization assigned food venue promote positive guest relations education training ba psychology aba 2018 kaplan university psychology aba aas business administration general pre 2017 navarro college business administration general pre jst mechanical machinist mechanical engineering 2014 vincennes university mm school city state mechanical machinist mechanical engineering general studies november 2012 cedar valley community college general studies personal information service country united states branch us navyrank e3 willing relocate anywhere skills analytical skills agency attention detail call center call center caregiver case management cash register interpersonal communication oral communication ca cpr credit client clients customer services customer service customer care database management doors equipment operation fax hoists home care ivr listening notes machinist maintenance schedule materials mechanical ms excel excel outlook word microsoft word navy naval assist patients personnel copy machine problem resolution problem solving skills quality quality assurance quick real time repairing sales san schematics selfmotivated scripts telecommunications telephone phone toileting tops troubleshooting verbal communication skills record vital signs written additional information willing relocate anywhere authorized work us employer military service service country united states branch us navy rank e3 november 2011 september 2014 awards community heros march 2016 certificationslicenses certificate contamination,AUTOMOBILE +sales clerk summary skills osha inspections exceptional interpersonal skills new hire orientation compensationpayroll recruiting hiring retention training development regulatory compliance personnel records maintenance exceptional time management skills adaptable accomplishments implementation assisted implementation new tracking system resulted improved patient care documentation ensured charting accuracy precise documentation training trained team staff nurses medical office procedures guarantee consistent quality care experience 122013 062014 sales clerk company name city state greet customers ascertain customer wants needs compute sales prices total purchases receive process cash credit payment answer questions regarding store merchandise prepare merchandise purchase rental watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock ticket arrange display merchandise promote sales exchange merchandise customers accept returns open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits greet customers ascertain customer wants needs 052006 102012 nursing assistant company name city state communicate patients ascertain feelings need assistance social emotional support document otherwise report observations patient behavior complaints physical symptoms nurses feed patients assist patients eat drink measure record food liquid intake urinary fecal output reporting changes medical nursing staff observe examine patients detect symptoms may require medical attention bruises open wounds blood urine prepare serve food trays provide physical support assist patients perform daily living activities getting bed bathing dressing using toilet standing walking exercising remind patients take medications nutritional supplements 042001 072008 front desk manager front desk manager company name city state carefully selected developed retained qualified staff well trained number new staff annually evaluated patient care procedural changes effectiveness created annual goals objectives budget made recommendations reduce costs perform various clerical administrative functions ordering maintaining inventory supplies assisted design execution programs contributed growth organization year fiscal yearconducted probationary annual performance evaluations nursing staffdeveloped arranged continuing education opportunities staff increase knowledge skillssupervised evaluated activities medical nursing technical clerical service maintenance personnelanalyzed facility activities data properly assess risk management improve servicescompleted daily rounds nursing department verify nursing service personnel performing work assignments accordance acceptable nursing standardsevaluated nursing notes confirm accurately completely described care provided patient responsescreated systemwide communications service excellenceeffectively served advisory resource providing patientfamily experience expertisemonitored infection control procedures ensure facilitywide health safetyassigned staff meet patient care needs address productivity standards adjusting census skill mix sick callsconducted probationary annual performance evaluations nursing staffdeveloped arranged continuing education opportunities staff increase knowledge skillssupervised evaluated activities medical nursing technical clerical service maintenance personnelanalyzed facility activities data properly assess risk management improve serviceskept abreast advances medicine computerized diagnostic treatment equipment data processing technology government regulations health insurance changes financing options education diploma stone mountain high city state certificate georgia medical city state skills administrative cash registers clerical credit excellent customer service inventory exchange money nursing organizational skills reporting sales supervision telephones,SALES +internship professional overview experiences collecting analyzing data statistical methods familiar r sas programing great knowledge experiment design sampling techniques documents management strong skills communication groupworking workplanning core qualifications strong knowledge sas r ssps programming excellent research skills microsoft word excel powerpoint excellent quantitative skills team leadership organizational planning leadershipcommunication skills customeroriented education university missouri 2015 master science statistics city state united states president chinese students scholars association 37 gpa coursework practical statistical models data analysis 1 2 3 statistical software data analysis introduction probability theory statistical inference time series analysis survival analysis experimental design current development statistics sas advanced license thesisdissertation projects time 2014 january 2014 match title relationship mathematical grade seventh grade grades primary school brief process use linear model fit transformed variables data getting rid useless columns choose significant variables form final model based persuasive diagnostic values achievements projectthe mathematical grade seventh grade significantly influenced reading counting logistic ability first second grade primary school b time 2014 may 2014 august titlebike rental prediction brief process construct regression model use different statistical method find powerful model decided finding least error rate decide variables significantly enough build model achievements project use lasso make regression gives least error rate use almost original data set saves lot time deal original data set c timefrom 2014 september october title classify song release period brief process construct classification model classify specific song year year 1986 based 90 attributes single song 6480 songs achievements project use multivariate adaptive regression splines build model based final classification model conclude song 1986 depends mostly artists create secondly properties tagged famous music website finally properties track time 2014 november 2014 december title predict lightening strikes july based records january june brief process first cluster original data based lightening strike records moisture records method kmean hierarchical method second use different statistical method like boosting random forest ridge lasso nnet cart svm find best model predict strikes happen achievements project use kmean clustering method based moisture data form cluster use neural network better way prediction get smaller mse lightning strike direct relationship soil moisture level climate indices e time 2014 november 2014 december title predict daily stock price netflix inc based historical daily price records brief process use garch model fit transformed data finally choose garch plus armar model make forecasting achievements project model find trend future stock appropriate time buy piece stock experience company name may 2014 august 2014 internship city state main tasks job 1collect enter analyze stock prices collect useful data enter database correct classification way use statistical methods analyze based r programming 2predict future trend different stocks divide different category use time series methods predict trend 3write summary report use statistical methods analyze data r write performance evaluation report based quantitative facts 4customer service answer phone call solve customers problems reception job front table also offer instruction stocks choose new clients 5design questionnaire get feedback company name may 2013 august 2013 internship city state main tasks job 1data collection entering collect financial data classify correct table items 2write summary report use statistical methods analyze data r write performance evaluation report based quantitative facts 3customer service answer phone call solve customers problems reception job front table 4inventory control keep record number materials keep track way 5arrangement business trip book hotel arrange schedules day keep track budget business trip company name november 2012 march 2013 internship city state main tasks job 1data collection entering collect financial data classify correct table items 2write summary report use statistical methods analyze data r write performance evaluation report based quantitative facts 3customer service answer phone call solve customers problems reception job front table 4meeting preparation prepare documents need meeting make sure participants come prepare powerpoint slides arrange meeting room 5introduce production customers introduce financial products suitable client persuade buy fellowships awards 1merit certificate award excellent grade top 10 time spring semester 2014 2merit certificate award excellent performance position leader executive department chinese students scholars association university missouri time fall semester 2014 3merit certificate award excellent performance position vice president chinese students scholars association university missouri time fall semester 20142015 4merit certificate award excellent performance position president chinese students scholars association university missouri time spring semester 2015,BANKING +shelter advocate summary dynamic shelter advocate years clerical experience great communication skills confidentiality experienced computers tremendous amount office skills highlights crisis intervention resolution complex problem solving skills valid texas drivers license reliable transportation strong decision maker fundraising background client engagement compassionate dedicated patient advocate selfstarter event planning coordination microsoft office suite accomplishments promoted lead teller 9 months employment promoted assistant manager gas station cashier 1 month assisted organizing planning hosting candlelight vigil dove project inc assists supervising directing work community service workers volunteers experience shelter advocate july 2014 august 2015 company name city state tested clients drug use referred community resources produced media advisories brochures fact sheets print ads newsletters promoted healthy habits practices outreach materials presentations charted recorded information client files tracked client movement unit documenting times destinations clients traveled locally regionally conferences workshops presentations maintained uptodate comprehensive electronic paper filing systems collaborated local health departments community partners educated public regarding community health resources correctional facilities community centers churches drafted revised reports articles background papers educated clients treatment options answered related questions checked facility open windows locked doors malfunctioning smoke detectors safety hazards conducted outreach advocacy rehabilitative services regular cases crisis intervention municipal court clerk january 2014 march 2014 company name city state processed summons subpoenas appeals motions drafted legal papers including complaints summons interrogatories gathered analyzed research data regarding statutes decisions legal articles codes investigated facts law cases using pertinent sources determine causes action prepare cases mailed arranged delivery legal correspondence clients witnesses court officials organized maintained law libraries documents case files photocopied correspondence documents printed materials processed distributed invoices bill clients composed revised legal documents including letters depositions court documents created tracked expenses client account codes recorded monitored court appearance dates lead teller june 2012 august 2013 company name city state established new customer accounts including checking savings lines credit loans processed sales referrals promoted bank services products balanced daily cash deposits bank vault inventory zero error rate assembled instore marketing displays processed cash withdrawals trained employees cash drawer operation adhered wells fargo security audit procedures researched resolved customer issues personal savings checking lines credit accounts examined checks identification endorsement supplied tellers coin currency needed maintained confidentiality bank records client information directed specific questions appropriate branch personnel delivered prompt accurate excellent customer service education high school diploma general 2000 jefferson city high school city state cole top 10 class coursework business communications advertising coursework accounting 1 2 34 gpa coursework includes human computer interaction c oursework technical professional writing select one skills 10 key adding machine approach agency banking basic bonds case management cash handling clerical conflict resolution copying counseling crisis intervention client clients customer service data entry driving trains employees faxing filing financial forms fundraising law enforcement legal letters director meetings access microsoft excel money office powerpoint microsoft word works multitasking organizing personnel police policies presentations public relations receiving record keeping recruiting reporting researching safety scanning secretarial statistics supervisor supervisory supervising taking messages phone typing 65 wpm warrants,ADVOCATE +administrative assistant career overview highly focused resultsoriented professional works sense urgency anticipate needs seniorlevel executives thrives fast paced dynamic environment supporting confidential complex deadlinedriven operations customeroriented computersavvy skill highlights microsoft office proficiency excel spreadsheets meticulous attention detail travel administration strong problem solver customer serviceoriented meeting planning professional mature professional experience administrative assistant jan 1996 oct 1997 company name city state administrative assistant presidentceo statewide mental health organization collaborated doctors therapists administrators originate monthly billing reports involving corporate accounts nursing facilities statefunded mental health facilities responsible accounts payableaccounts receivable includes medical billingprocessing presidentceos private patients month end financial closing process responsible medical transcription approximately 10 doctors therapists multimediagraphic arts secretary oct 1997 may 2008 company name city state assist senior pastor developing marketing programs realizing 6 increase attendance previous year includes designingcreationprinting promotional work including inhouse direct mailings weekly church program activities programs information weekly powerpoint presentations assisted implementation new website realizing 7 increase attendance web management including designingcreating logos pictures articles emarketing special events weekly activities managingmaintaining staff email accounts church correspondence including mass emarketing efforts created weekly monthly financial reports used assist financial secretary preparing monthlyquarterlyyearend financials point sale manager jan 1989 dec 1995 company name city state reported directly store owner providing retail pricing inhouse promotional work entire store included direct store delivery invoicing preparing annual profit reports working directly account representatives various food companies senior secretary jun 2008 dec 2009 company name city state provide secretarial administrative support functions various members retail leadership team support staff efficient effective manner responsible document preparation creating presentations excel spreadsheets organized timely manner sap reports daily financial reports necessary materials meetings support various category management initiatives maintaining tire book instock report retails interim pointofsale excel based program includes daily maintenance analytics utilizing access databases interfaced excel maintain tire order pad tire replenishment process retail including daily maintenance analytics utilizing access databases interfaced excel support various marketing initiatives including limited invoice processing advertising proofing distribution various reports plant sale rebate processing data collection reporting daily updating maintaining data retails intranet site pit row assist annual dmr conference planning coordinating cost effective conference preparing presentations assisting planning agenda planning team building events serving host point person 75 attendees executive secretary dec 2009 jan 2013 company name city state provide administrative professional support vice president cio hr director global finance along 10 members global leadership team support staff efficient effective manner includes coordinating maintaining schedules meetings travel arrangements managingsubmitting expense reports coordinating quarterly global leadership meetings also serve backup support vice president controllerand support staff support various human resources initiatives assisting preparation succession planning assisting interview process onboarding process new hires transfers recording 175 associates attendance entering exceptions database system develop execute intern development program serving steering committee lead includes recruiting training ongoing support interns development program associates hiring managers mentors key actions include leading team selecting appropriate positions interns selecting mentors students internships recruiting top talent 5 target universities inroads program responsible retaining talent intern program either returning interns development program associates established new program process creating maintaining 3 websites steering committee interns hiring managers support global infrastructure services daily maintenance project tracker database including monitoring email entering projects assignments within 2 days receipt maintaining resource information coordinate quarterly global communication meetings includes scheduling preparation assisting providing technical support telecom creative services creation feedback survey multimediagraphic arts secretary oct 1997 may 2008 company name city state assist senior pastor developing marketing programs realizing 6 increase attendance previous year includes designingcreationprinting promotional work including inhouse direct mailings weekly church program activities programs information weekly powerpoint presentations assisted implementation new website realizing 7 increase attendance web management including designingcreating logos pictures articles emarketing special events weekly activities managingmaintaining staff email accounts church correspondence including mass emarketing efforts created weekly monthly financial reports used assist financial secretary preparing monthlyquarterlyyearend financials executive assistant jan 2013 current company name city state team chief human resources officer senior vice president global sales marketing providing administrative professional support ensure effective efficient confidential operations office senior vice president human resources office global sales marketing minimum supervision provide hr generalist support key processes tasks associated human resources includes executive compensation succession planning union relations executive search etc administrative support includes coordinating maintaining schedules meetings travel arrangements managingsubmitting expense reports coordinating quarterly global leadership meetings also serve backup support senior vice president global communications administrative assistant jan 1996 jan 1997 company name city state administrative assistant presidentceo statewide mental health organization collaborated doctors therapists administrators originate monthly billing reports involving corporate accounts nursing facilities statefunded mental health facilities responsible accounts payableaccounts receivable includes medical billingprocessing presidentceos private patients month end financial closing process responsible medical transcription approximately 10 doctors therapists point sale manager jan 1989 jan 1995 company name city state reported directly store owner providing retail pricing inhouse promotional work entire store included direct store delivery invoicing preparing annual profit reports working directly account representatives various food companies education bachelor science organizational management human resources 2016 colorado christian university graduate skills msoffice powerpoint publisher word excel desktop publishing software photoshop,ARTS +hr assistant professional profile skilled program coordinator bringing extensive background technology business process organized resourceful detailoriented exceptional planning decisionmaking abilities qualifications human resources understanding scheduling proficiency market research proficiency report generation critical thinking eye detail selfdirected nature analytical problem solving contracts social media networks microsoft office suite powerpoint exceptional telephone etiquette patient diligent relevant experience coordinated department functions team 120 employees planned executed aspects major office headquarter move increased office organization developing efficient filing system customer database protocolssuccessfully planned executed corporate meetings lunches special events groups 100 employees experience 012014 092015 hr assistant company name city state pay registration conference fees purchasing card reconcile purchasing card every 2 weeks assure taxes additional charges fill verification employment paperwork comes assess needs office order supplies may needed assist office manager monthly budget onboardingorganizing training new employees trained av equipment 9 conference rooms back office manager shes office train new employeesstudents front desk mail room procedures boarding terminated retired employees organizingverifying technology purchases doit take meeting minutes managers weekly meetings assist setting upparticipating phone person interviews 5 30 time coordinate organize etffinance meetings house create external recruitments post websites create documentation processes office assist recruitment panels interviews needed assist travel arrangements employees eg hotel arrangements fleet cars etc assist setting meetings college directorschancellors along coordinating av equipment meals help employees travel reimbursements facility coordinator heating electrical water issues floor captainassisted creating occupant emergency plan oep track affirmative action documentation create reports directors assist new employee orientations 012012 012014 orcd office coordinator company name city state •prepare document billing codes send travel reimbursements 1012 staff •track compile 6070 registrations quality team trainings well attain meeting space events monthly basis •coordinate 810 meetings director staff internalexternal personnel •assist coordinating 2 annual conferences 400500 attendees attend lead •assist cellular phones tablet set uptroubleshooting •review credit card statements 1012 staff proper coding tax exemptions •create select surveys acquire different information adrc internal staff •compound information create multiple spreadsheets excel tables various documentations sent external resources •created 2 databases access tracking upwards 500 entries month created reports management weekly basis project steering committees •effective knowledge problem solving well emphatic written oral communication techniques •format correspondence letters pdf documents internal staff •assist contacting interviewees scheduling interviews different positions •develop access database excel spreadsheets proper recording documentation adrc staff internal procedures •extensive working knowledge computer programs ie microsoft word excel access etc 042010 012012 inside sales administrative support company name city state construct send invoices guarantee payment 80100 customers quickbooks tigerpaw resolve questions concerns customers may invoices sales confirm content schedule engineers weekly onsite assignments help desk guarantee customer satisfaction order product small projects coordinate meetings clients engineers ensure correct product ordered compose service reports monthly basis ensure customer satisfaction build product quotes customers achieve daily sales eg software antivirus routers printers etc create weekly spreadsheets annual renewals product sales relay information president company weekly meetings design marketing brochures daily changes company website keep customers date new technology products create manual ‘ ” procedures sales tigerpaw software work vendors get update date pricing versions softwareproduct education december 2006 bs business management university eau claire city state business management student government representative may 2014 human resource management madison technical college city state human resource management may 2014 aas accounting assistant activities interests madison technical college city state accounting assistant affiliations member society human resource management shrm 2013 present secretary young professionals group committee heug 2014 present skills administrative support antivirus billing budget oral communication conferences clients customer satisfaction databases documentation finance help desk inside sales marketing meetings access database excel spreadsheets powerpoint microsoft word office manager organizing pricing printers problem solving processes coding purchasing quality recording recruitment sales scheduling spreadsheets surveys travel arrangements troubleshooting websites written communication,HR +designer summary established wellrounded designer reputation exquisitely designed collections consistently maximizes company profits surpasses margin goals seeking potential growth utilize creative skills aims towards commitment team consumerbrand loyalty skills critical thinker using logic reasoning identify strengths weaknesses alternative solutions conclusions approaches problems time management communication managing ones time well teams adhere drop dead dates adaptability flexible change comes resolving timely manner social perceptiveness working team taking leadership role maintain brand direction attention detail thorough complete work related processes end product innovation demonstrated creative ability design within business budgets following consumers needstrends experience designer 102013 062015 company name city state designed multiple lines department international domestic completion oz principle leadership 2014 ensure cohesive brand image led research development seasonal trends provided leadership preparation skus line reviews meetings buyers participated strategic meetings alongside vp sales frequent traveling alongside salesteam seeking new markettrend ideas provide regular feedback performance counseling direct reports style pkg building trim development ld bom building managed fit process side patternmaker complete desired outlook created specialty designs targeted ldps outlet tkmaxx marks spencer banana republic jcp etc associate designer 092012 102013 company name city state participated design aspects product development production communication manage workload calendars ensure deadlines met keep abreast new season fashion trends around world assist artwork sketching development attend development meetings alongside salessourcing set showrooms accountability pieces laid showfittings aide setup story color boards source cut fabrics direction head designer liaise buyers regulate skus needed production specialty department managed fabric pos deliveries directed designs fittings uk department designer 042010 092015 company name city state designed developed international domestic lines fittings technical constant setup designs managed freelance graphic designers ensure conceptsdesigns adhered brandimage style pkg building trim development ld bom building plm purchasing new artworks studios shown hand drawings display concepts season lines direction technical communication florida patternmaker ensuring fit correct frequent traveling florida demographic studies trend analysis education associate arts fashion design 2009 fashion institute design merchandising city state usa bachelors science business management exp 2017 awards honors certified oz principle leader 2014 present national young leader america 2006 present les miller outstanding leadershipscholarship award 2006 assistance league newportmesa outstanding leadershipscholarship 2006 pacific life foundation outstanding leadershipscholarship 2006 core qualifications featured wgsn 2015 retail analysis trend emerging brand awareness spec measurements strong creative design skills merchandising creating line sheetslookbooks demographic studies well versed adobe softwares illustrator ps plm webpdm gallery nedgraphics oracle ebusiness suite technical drawings mac pc versatility handpattern work asia mex euro devprod vendor communications,DESIGNER +senior hr highlights safety managementemployee engagementhr generalisttraining developmentorganizationrecruiting succession planning accomplishments experienced union non union manufacturing sales headquarter environments established north american region safety operations network across us canada 7 manufacturing sites 4separate business units model used functional areas experience senior hr january 2007 october 2010 company name city state industrial development directornovember 2015 currentdanone minster ohdevelopment consistent technical training assure skill attainment across 7 manufacturing sites region environmental health safety directoroctober 2010 october 2015dannon minster ohestablished led regional safety health network 4 dannon us sites expanded responsibilities include allsafety auditing across 7 dairy danone sites waters division baby nutrition divisions us attained one team award region attaining lost time incidents time growthexpanded skill set become internal iso 22000 quality auditor iso 14001 environmental auditorassured ehs transition 2 newly acquired businesseslead biovigilance food site security led site 400 employees 200 contractors hr training safety functions time high growth andextensive change key contributor negotiation team first union contract bctgm resulting millions dollars savings inbenefit costs term 5 year contract implemented behavior based safety methods reduce lost time 12 zero resulting 3 year record nolost time incidentstransitioned reduced 24 shift configurations 4 implementing 12 hour 247 shift organizationsuccession plan recruiter lead assure bench strength industrial manager supervisor roles january 2002 april 2007 company name bayer material science company sheffield maled hrtraining functions 5 new england states closed one facility including outplacement personnelteam member carve team align another site wholly owned subsidiary bayertransitioned 245 operations 247 schedule successfully defeating union organizing campaignled crossfunctional training team attain 141000 massachusetts workforce development training grantassured completion training new employees cross training personnel hourly executive level implemented crisis management process including negotiating local employee assistance vendor incoordination national contractoversaw recruiting activities identify top talent using consistent high impact recruiting compensationmethodscontributed job safety behavior observation process jsbo conducting ongoing health safety andiso audits reason left trailing spouse january 2000 february 2002 company name angola inserved process owner operations human resources functions operations quality organization well asliaison division corporate information systems finance functions facilitated staff role identification structure provide support customercentric organizationled order fulfillment team reduced errors 83 using structured problem solving approachimplemented performance management process reason left plant closure human resource managerjuly 1996 december 1999ingersollrand aro fluid products division angola inmanaged human resource functions including safety training development workers compensation organizational effectiveness staffing payroll labor negotiations served chief spokesperson uaw contract negotiations team integrating cell based skill based paylanguagecommunicated implemented policies procedures including americans disabilities ada andfamily medical leave act fmlacontributed kaizen suggestions business strategy planning safety teams well quality advantagetraining quality leadership money stream trainingreduced absenteeism 4 15implemented case management return work programs reducing average lost days 273 zeroreduced workers compensation costs 62closed 114 grievances without arbitration 3 years human resource managerfebruary 1989 march 1996hendrickson truck suspension kendallville inoversaw human resource functions multiplant operations functions include safety training developmentworkers compensations organization effectiveness staffing labor negotiations managed 3 direct reports implemented first hris abraattained 3 promotions received hendrickson presidents award reason left reorganization education bachelor science personnel 1988 purdue university city state usa personnel associate science supervision 1987 purdue university city state usa supervision associate science plant soil science 1985 state university new york cobleskill state usa plant soil science skills ada approach arbitration auditing business strategy case management contract negotiations crisis management finance functional hris human resource human resources hr information systems iso leadership material science money negotiating negotiation negotiations network organizing organizational payroll performance management personnel policies problem solving quality recruiting recruiter safety staffing structured supervisor technical training,HR +freelance graphic designer highlights summary marketing design professional nearly eight years experience supporting effective development implementation company marketing plan goals areas expertise include development brand identity layout copy promotional materials copy editing proofreading execution design promotional campaigns print production preparation computers experienced trained cs5 adobe photoshop illustrator design acrobat also trained microsoft windows word excel dreamweaver quark experience freelance graphic designer 012011 current company name magazine layout design brochure design web design web maintenance owner 012004 current company name creative design layout wedding invitations preparation art files print specifications various clients creative design marketing materials various clients website maintenance various clients email marketing accounts receivable manager 011998 012001 company name responsible collections accounts maintained daily cash balance event coordinator 012004 012010 creative design layout event posters fliers banners coordinator five major community events personal information ability work hard accomplish duties without direct supervision additional information self motivated disciplined ability work hard accomplish duties without direct supervision skills acrobat dreamweaver adobe photoshop art balance banners brand identity brochure design creative design clients editing email illustrator layout design layout marketing plan marketing marketing materials excel microsoft windows word posters print production promotional materials proofreading quark web design website,DESIGNER +managing principal career focus resultsdriven investment banker management consultant 10 years financial strategic advisory experience enabling established companies identify develop implement strategic growth initiatives emerging markets deliver topline revenue growth ii create significant competitive advantage iii increase longterm profitability proactive assistance clients – oil gas power mining retail utilities real estate critical infrastructure diversified industrials food beverage industries – meet business objectives manage local interest expectations establish best practices ethically contribute sustainable development communities operate expertise navigating highgrowth emerging markets africa latin america middle east summary skills strategic business development project management procurement agent emerging markets domestic international experience infrastructure real assets advisory relevant professional experience company name june 2009 current managing principal city state designed bid defense strategy international consortium license prequalification tender submission 4456km2 deepsea offshore oil gas blocks equatorial guinea significantly decreased transaction costs us25 million devising winning bid proposed dualtrack exit support international sovereign private equity consortium acquisition leading us lng transporter reduced due diligence timeline 15 effectively spearheading successful crosscultural negotiations leading chinese equipment provider behalf client saudi arabian sovereignowned oil gas company deliver heavy industrial equipment support upstream activities eliminated average 50 concessionary renegotiation rate boosted project bankability leveraging sophisticated financial expertise deep knowledge associated legal documents key contract terms according international project finance standards us113 million 1200 mixedincome housing ppp project nigeria leveraged welldeveloped network nigeria decrease market entry costs 17 afford us micro power plant manufacturer faster time market operational setup procurement business generator licenses advised regulation 144as private placement structure support development 100 key resort marina lifestyle viceroy cartagena columbia structured managed south korean conglomerates bid provision services jeddah metro transportation plan company name april 2007 may 2009 senior associate corporate investment banking city state performed every aspect transaction analysis execution day today management corporate finance transactions closing us10 billion financing including us85 billion private equity purchase hd supply bain capital partners carlyle group clayton dubilier rice built complex adhoc model demonstrating timeline contractual backlog revenue visibility support us99 million private equity buyout cyrusone abry partners identified shared potential tuckin acquisitions abry partners bolstered exit cincinnati bell excess 33x net roic negotiated clients investors key transaction terms associated legal documents including commitment papers bridge loan papers term sheets credit agreements transaction experience augusta sportswear group florida east coast hawkeye group modern luxury prince minerals production control services railamerica selig sealing products travelclick company name april 2005 april 2007 associate corporate investment banking city state mastered sharp learning curve suntrust robinson humphreys investment banking credit training leadership program successfully crosssold us500 million ancillary products including asset securitization private placements fx interest rate derivatives eurobonds letters credit treasury solutions transactional experience bacardi aerospace csx corp duke energy fpl harris corp heico interline brands jabil circuit lockheed martin ring power corp ryder teco energy vulcan materials company florida rock walter energy watsco education new york university 2014 coursework project infrastructure finance city state usa new york university 2013 coursework real estate finance development construction cost estimating city state usa babson college 2011 mba finance city state usa university florida 2005 bachelor arts finance city state usa skills emerging markets infrastructure real assets advisory strategic business development project management procurement agent mergers acquisitions domestic international experience,BANKING +digital marketing manager core qualifications window xp vista 7 program languages lisp html sql macros vba software productstools microsoft word excel pivot table vlookup etc access powerpoint sharepoint salesforce google analytics ibm coremetrics microstrategy infoview basecamp youtube facebook analytics sitespect seo working knowledge others statistic behavioral psychology experience digital marketing manager 082012 012016 company name city state grew combined sem display retargeting affiliate marketing channel 15 membership past year hence increase 20 million life time value launched acquisition brand awareness marketing campaigns marketing partners affiliate retargeting sem adwords facebook etc segmented market optimized campaigns across different channels changingadding keywords creative ad grouping dnacities ad copies bids landing pages etc lower cpa increase roi collaborated pricing creative team marketing partners createreplace creative reflect marketing strategies worked marketing partners understand compete competitors marketing strategies maintained budgets negotiated pricesbonuses newexisting marketing partners exported data different marketing partners system used advance excel dissect data create dashboards highlight marketing campaigns cpa cpc cpm used powerpoint present kpi roi recommendations internal teams executives marketing partners managed associate maintain optimize campaigns across different channels created ab multivariate tests sitespect find landing pagechannelmessaging generate highest conversion rate consequently increase conversion rate 10 analyzed web marketing performance metrics ctr conversion rate purchase funnel conversion rate ltv etc ibm coremetric google analytics affiliate marketing manager 042009 072012 company name city state managed monitored daily affiliate performance also optimized campaigns often changing creative landing pages offers etc result generated 10 increase revenue negotiated affiliate networks optimal cost base cpc cpm cpa used sitecatalyst omniture generate daily weekly reporting analysis internal team external partners researched built partnerships new affiliates high levels relevant traffic worked creative team design creative relevant current events seasons managed ab multivariate tests find highest converting landing pages analyzed historic performance advance microsoft excel pivot table vlookup developed new business models selling redesigning creative pop ups collaborated technical teams resolve reporting creative application issues business intelligent analyst 072006 042009 company name city state worked multiple teams increase call 18 revenue 10 past years used sql mine data multiple databases tables also gathered data salesforce built ad hoc report business object infoview highlight metrics impressions searches clicks ctr revenue etc created dashboard collects raw data live without delay applying business rules designed ab testing highlight effects product enhancements replacements analyzed results ab testing advance excel pivot table vlookup etc present kpi forecast team members management powerpoint identified enhancements existing online products increase search relevancy customer experience result increase click rate ctr revenue loan processoranalyst 072004 062006 company name city state validated verified loan application information compared application information database analyzed supporting documentation automated underwriting system reviewed loan application package completeness accuracy reconciled application information system input comparing individual data calculated analyzed debt income ratio ie employment tax returns etc also funds close ie verification deposits gift money etc coordinated rigorously customers boarding processing underwriting closing appraisal escrow teams close loans education bachelor cognitive science computational modeling may 2004 university california city cognitive science computational modeling skills ad budgets closing conversion cpa databases database dna documentation funds google analytics html ibm lisp macros marketing strategies marketing market messaging access microsoft excel excel money powerpoint sharepoint window microsoft word microstrategy networks operating systems page pivot table pricing psychology reporting selling sql tables tax returns underwriting vista vba,DIGITAL-MEDIA +business development director executive profile global business development offering outstanding presentation communication crosscultural team management skills highenergy resultsoriented leader entrepreneurial attitude history strong effective management dealer principals clevel corporate end users ad community real estate construction industry ambitious sales leader creates strategic alliances organization leaders effectively align support key business initiatives builds retains high performance teams hiring developing motivating skilled professionals skill highlights strong leadership communication skills strategic account development fortune 500 partner experience national account management exceeds sales goals crossfunctional team management negotiations expert goaloriented team building expertise staff development professional experience business development director 022014 012016 company name city created new revenue streams clearly understanding client goals objectives generated new business positioning staples wide disciplines outperform expectations problem solve organizational levels utilizing national contracts avendra group purchasing organizations buying consortium agreements increased profit margins 50 one year restructuring client specific contracts leveraging total spend staples implement national furniture standards program reducing rogue vendor spend 50 20 million dollar book new business regional sales director 022007 022014 company name city state development sales team professionals annual revenues 35000000 annually extensive pl responsibilities margin growth regional strategy deployment pivotal partnering sales team build strong relationships top ad firms resulting 2 million dollar renovation fontainebleau hotel miami florida recruited top notch sales team spearheaded crossfunctional sal initiative increase furniture sales penetration lead territory reverse declining sales achieve 375 increase sales supervised regional division 42 staff members direct growth responsibilities 14 furniture sellers responsible managing aspects daily sales cycle including sales quotations proposals design project management bid documents closing business responsible 3point bottom line margin growth focused team billable design hours corporate account manager business development manager 041996 012007 company name city state manage development revenue growth distribution key contract office furniture dealerships san diego hawaii markets responsible 103 million dollars revenue responsible ad coverage gsa sales new end user business development 2005 increased annual territory goal 537 2005 q1 505 plan 2004 pragmatically converted competitive dealership strong cobranded allsteel partnership 2002 1st quarter sales 254 volume goal 269 gross margin goal 2002 2nd quarter sales 249 goal 2002 company winner highest annual terrace product sales 2001 masters program winner achievement 2001 grew territory 14575 goal attainment 2001 increased revenues 269766600 previous year senior account executive 081994 041996 company name city state responsible 12 million dollars sales annually corporate marketing business development steelcase systems contract furniture dealership july 1997 awarded office depot outstanding salesperson award 400 goal 1997 awarded promoted north island federal credit unions total quality management program partners quality piq outstanding customer relations service vendor orchestrated product launch vendor trade show hospital resulting 50 increase account sales 1996 strategic vendor competition southern california 1995 implemented coordinated raised funding neocon west architect designer marketing event resulting two new multiparty contracts 10000000 revenues education certificate university california city state bachelor applied arts interior design industrial technology 1988 central michigan university city state professional affiliations national association female executives international interior design association iida international facilities management association ifma golf tournament fund raiser committee corenet global summit skills attitude drive motivation,BUSINESS-DEVELOPMENT +sales associate summary industrious fashion business management undergrad seeking employment fashion brand utilize knowledge skills product development position highlights proficient mac pc platforms microsoft office suite adobe creative suite internet savvy fluent albanian experience 052012 current sales associate company name city state conduct product knowledge trainings keep staff informed new andor additional details merchandise made create product knowledge boards keep sales team uptodate current runway show season including creative director christopher baileys inspiration behind show photos outfit detailed descriptions garments include fabric content patterns colorways visually merchandise instore displays adjusting fixtures dressing mannequins regularly use ipads manage client portfolios keep uptodate burberry news obtain information product availability instore stock liaison locations regarding merchandise availability trainings continuously meet exceed monthly sales goals 012016 042016 technical design intern company name city state communicated clothing factories daily discuss garment specification needs well status per garment used ronlynn apparel software rlm update product lifecycle management per garment includes tech pack management revision product specifications bill materials tracking design history developed revised excel spreadsheets relation current season garments manufacturing completion status revised garment sketches including construction detail information attended fit meetings clothing designers technical designers would discuss garment technicalities needed modifications 042010 062011 sales associate company name city state sales associate fast paced highly trafficked retail store regularly managed several responsibilities answering phone calls cashiering organizing fitting room lines responsible managing floor inventory restocking merchandise regularly managed visual merchandising instore displays overnight shifts education may 2016 bachelor science fashion merchandising management fashion institute technology state university new york fashion merchandising management skills proficiency microsoft office suite adobe creative suite ronlynn apparel software mac pc platforms social media including pinterest instagram facebook snapchat internet research,SALES +community relations advocate supervisor summary afforded opportunity apply advanced administrative problem solving organizational sales abilities towards achieving continuous improved business performance growingstable organization professional accomplishments skills attributes developed implemented st philips college truck driving program successfully implemented introductory class prospective adoptive parents increased applicants 80 balanced dave thomas foundationujima budget adhered reporting criteria increasing options future grant applications lead fundraising local schools churches local nonprofit organizations possess strong interpersonal relations written verbal communication skills interacts easily people diverse backgrounds cultures socioeconomic backgrounds exceptional organizational time management skills ability work well within team manages multiple tasks identify resolve issues proficient microsoft office word excel powerpoint outlook internet experience 102012 current company name city state community relations advocate supervisor cultivated relationships community contacts location sponsors property managers property owners nonprofit organizations initiated beneficial partnerships local municipalities nonprofit organization support company growth organizations city houston solid waste management department city santa fe coordinated marketing team various events researching generating referrals 082000 102012 company name city state program director implementation marketing plans including product positioning campaign strategies market strategy insights utilized strong communication public relations skills existing potential clients organized executed recruitment prospective students various training programs managed aspects enrollment process including interviewing advising tours orientation processing paperwork counseled enrolled students career options job opportunities cultivated relationships community contacts location sponsors property managers property owners nonprofit organizations administered department operations duties including training database maintenance customer service generated accurate weekly reports client status followed timely manner acknowledged consistently meeting trial date deadlines supervised team 2030 team members adhere privacy act health insurance portability accountability act hipaa requirements relates confidentiality information released created executed recruiting campaigns prospective adoptive parents developed partnerships support organizational growth board directors prospective adoptive parents government local state agencies business owners churches nonprofit organizations determined eligibility oversaw tracked application process responded various inquires acted advocate prospective adoptive parents encountered difficulty 062000 092002 company name city state case manager served liaison sponsoring school st philips college international truck driving program implemented program procedures interviewing process organized operations spearheaded recruitment prospective students potential employers identified contacts resources student supportive services tuition assistance job placement etc 031996 062000 company name city state recruiter case manager responsible recruiting interviewing determining eligibility economically disadvantaged youth summer work programs partnered local nonprofit organizations county city state agencies youth market employment opportunities documented case management services accordance jtpa requirements education university houston clear lake city state us bachelor interdisciplinary bachelor interdisciplinary studies ec6 generalist w ec12 special education university houston clear lake houston tx progress anticipated completion spring 2016 activitiescommunity involvement volunteer local food distribution bank volunteer greater arc houston assistant coordinator san antonio annual juneteenth celebration dinner member council exceptional children certifications hipaa professional affiliations balanced dave thomas foundationujima budget adhered reporting criteria increasing options future grant applications skills marketing clients product positioning public relations interviewing recruiting community relations operations case management recruiter recruitment training solid waste solid waste management waste management liaison customer service database hipaa maintenance receptionist retail sales training programs budget truck driving food distribution progress san storage area network,ADVOCATE +consultant summary 7 years professional experience masters degree computer applications worked mainly java jee programming languages passionate clean code programming skills emergent design techniques hands experience testdriven development tdd behaviordriven development bdd test automation scripts deliver high quality product good java performance improvement reliability experience good knowledge achieve highavailability continuous integration good understanding relational nosql databases experienced development processes using agile scrum well versed deutsch culture traditions worked deutsch clients colleagues five years stayed client location berlin germany around two years passed german a1 language certification exam currently pursuing a2 highlights java jee web services jsp servlet struts jdbc jms mdb jmx spring ioc spring mvc rest spring security spring remoting spring amqp hibernatemybatis maven mockito wiremock jmeter gatling junit rabbitmq ibm mqseries service oriented architecture soa enterprise service bus osb business process execution language soapui bpel web services xml xsd xslt xpath xquery soap spring mvc restful services json xml web serverstools tomcat eclipsespring tool suite sts maven jetty plugin oracle weblogic 11g soa server jdevelopper 11x oracle weblogic11g oracle service bus osb oepe websphere application server 70was 60 rsaibm rational application developer rad 60ibm database oracle 11g javadb derby hsqldb mysql scripting language javascript html version control gitstash subversion svn utilities uml enterprise architect 75 ea ldap jexplorer mqexplorer atlassian stack jira bamboo confluence puppet development platform operating systems mac os windows 2000xpwindows7 linux quality assurance robustness sonar performance improvement using jprofiler visualvm elk stack java melody api monitoring experience company name january 2013 march 2015 consultant city project identity access management iam adp dealer services provide services automotive dealers help various web based application identity access management provides authentication authorization user managementuser provisioning single sign sso federation services oauth applications designed developed restful apis using spring framework secured apis oauth20 basic authentication protocol implemented rabbitmq api integration thru spring amqp spring integration implemented pivotal gemfire inmemory database achieve highperformance handle high load authorization service implemented mybatis persistence framework identity service used oracle rdbms user store implemented liquibase identity authorization improved meaningful unit test coverage till 90 organized qa wrote integration test cases performance test cases using jmeter gatling scala respectively used mockito wiremock mocking framework improved api performance 200 worked metricsmonitoring tool like elk elasticsearch logstash kibana stack api dashboard used ca siteminder authentication sso provider implemented several java utilities part innovation helped team many times showcased working software product management stack holders enthusiastic learning new web technologies train team company name october 2010 december 2012 senior associate software developer city tsystem gmbh software arm deutsch telekom tcom provides vast variety telecom solutions cognizant tsystems strategic business partners sofia telecom provisioning system developed provide management console manage various element managers like cucm novatec cisco voice gateway sofia provisioning system gets orders various external system according order sofia provisioning system delegates orders respective modules implemented soap web services utilising oracle soa suite implemented mds repository schema wsdl used jdeveloper implement business process execution language bpel used oracle service bus osb service integration implemented various services ip phones like call waiting call forwarding speed dial change pin services exposed xml restful services using osb worked spring mvc application sofia ui created database adapters top database objects osb implemented utility data synchronization synch data various external systems sofia database learned completely new technology like osb provided training coaching team members project business logic technique blt company name october 2007 october 2010 associate city blt oss system thome investigate reserve dsl connection place europe basis parameters like telephone number acts intelligent interface northbound systems southbound systems implemented services s1 s2 s3 s4 northbound systems mentioned services meant carry special process preorder end result entire process preorder updated e2e implemented services integration using jms mdb form xml messages ibm mq series used xbean message transformation implemented blt admin console using html jsp javascript struts framework education rgpv university june 2004 masters computer applications india vikram university june 2001 bachelor commerce india languages fluent english hindi basic germana1 skills adp api architect 75 automotive basic business process cisco coaching com ca version control database dsl eclipse fluent english xml gateway german hindi html ibm ibm mq series ibm mqseries innovation ip java jms jsp javascript jdbc json ldap linux logic mac os memory access windows7 windows 2000 mvc mysql enterprise operating systems oracle developer oss product management qa quality assurance rad 60 oracle rdbms servlet scripting soap strategic struts telecom telephone phones tomcat uml utilities web servers weblogic websphere xslt,CONSULTANT +business development managerstaffing manager professional summary innovative manager seeks position offering opportunities new professional personal challenges selfstarter positive cando attitude driven learn improve succeed 10 years proactive indirect diverse recruiting staffing experience education training 2003 bachelor science health science option health management marketing california state university hayward city state united states skill highlights staffing management ability proven patience selfdiscipline relationship team building staff training development critical thinking proficiency compensationbenefits administration skilled negotiator account management excellent written verbal communicator enthusiastic team player problem solving billing attention detail recruiting selection techniques proficient communicator contract review cold calling hiring recommendations interviewing strategic planning multitasking ability skills proficient microsoft word excel powerpoint access outlook express optimizer wfx stafferlink healthtrust bullhorn maintaining active databases various hospital proprietary software technology systems professional experience 082006 current business development managerstaffing manager company name city state manage full cycle staffing recruiting maintain database clients applicants aligned business opportunity market recruitment staffing placement responsible job postings hiring interviewing training new employees generate new accounts implementing effective networking content marketing strategies manage budget forecasting goal setting performance reporting accounts negotiate rates cut costs benefit corporate partnerships demonstrate knowledge hipaa privacy security regulations conduct reference background checks job applicants developed creative recruiting strategies met anticipated staffing needs communicate duties compensation benefits working conditions potential candidates contact job applicants inform application status work director nursing human resource directors ensure healthcare organization able support business growth coach counsel employees regarding attendance performance mediate employee disputes complaints respond onboard new employees time reporting payroll systems manage payroll time attendance systems 052003 082008 staffing coordinator company name city state created maintained absentee calendars agency nurse schedules staff meeting minutes maintained confidential personnel files licensing cpr compliance records develop computerized schedules assigned nursing units based established staffing patterns policies approved employee preferences managers requests revises adjusts unit schedules needed consultation nurse managers proactively adjusts allocates core registry float nursing personnel provide adequate coverage clinics inpatient areas strategically meet realtime staffing requirements costeffective manner 052003 082008 staffing manager company name city state manage full cycle staffing recruiting maintain database clients applicants aligned business opportunity market recruitment staffing placement responsible job postings hiring interviewing training new employees generate new accounts implementing effective networking content marketing strategiesmanage budget forecasting goal setting performance reporting accounts negotiate rates cut costs benefit corporate partnerships demonstrate knowledge hipaa privacy security regulations conduct reference background checks job applicants developed creative recruiting strategies met anticipated staffing needs communicate duties compensation benefits working conditions potential candidates contact job applicants inform application status work director nursing human resource directors ensure healthcare organization able support business growth coach counsel employees regarding attendance performance mediate employee disputes complaints respond onboard new employees time reporting payroll systems manage payroll time attendance systems,BUSINESS-DEVELOPMENT +senior special investigator summary work within successful special investigation unit work effectively others worked sworn police officer 10 years employed sr special investigator manager within insurance industry 30 years working insurance companies special investigation unit combating fraud investigating questionable claims claim determined fraudulent elements fraud filed numerous cases states doi fraud bureau appropriate counties district attorneys office also conducted numerous training sessions insurance industry recognize red flags insurance fraud highlights insurance fraud expertise database management strong interpersonal communication skills property claims workers compensation claims report writing team player interviewing techniques decisive critical thinker accomplishments earned certified insurance fraud investigator cifi international association special investigation units iasiu earned senior claims law associate degree earned senior fraud claims specialist degree experience senior special investigator march 2004 september 2014 company name city state sr special investigator siu position conduct complex possible fraudulent insurance claims investigations specialty group great american claims within workers comp unit liability unit property claims agriculture claims equine claims tractortrailer claims units sole investigator western siu office handling questionable insurance claims within 14 western states investigation determined fraudulent activity referred different states dept insurance fraud units counties district attorneys office investigation sr special investigator january 2003 march 2004 company name city state position also conducted investigations suspicious insurance claims relating bodily injury accidents first party auto theft burglary vandalism property theft etc also referred ca doi upon completion sr special investigator january 2002 january 2003 company name city state job description also would monitor area investigations private investigation companies unitrin insurance products sr special investigator january 1994 january 2001 company name city state conducted complex insurance fraud investigations usaa orange countylos angeles office job description companies supervising siu investigator january 1987 january 1993 company name city state charge 3 4 different offices special investigation unit continental insurance offices costa mesa ca pleasanton ca tucson az honolulu hi included supervision 45 different investigators along support staff investigator january 1983 january 1986 company name city state conducted investigations possible insurance fraud several different carriers investigations completed insurance industry finding fraud claims system problem police officer sr police officer traffic january 1973 january 1982 company name city state normal police duties worked patrol special investigations unit traffic division motorcycle deputy sheriff january 1972 january 1973 company name city state sheriffs academy biscailuz center jail main county jail education associate degree criminology 1972 long beach comm college city state criminology bachelors degree management 1977 univ redlands city state management international association credit card fraud training 1996 international association auto theft training 1997 2001 california conference arson investigators seminar 2004 vehicle fires cause recovery 2010 midwest cargo theft training event 2011 basic arson investigation prosecution training 73 los angeles sheriffs academy 93 94 95 05 08 iasiu international training certified insurance fraud investigator cifi international assoc siu senior claims law associate degree scla american educational institute fraud claims law specialist fcls american educational institute california peace officer standard training basic intermediate advanced skills attorney basic ca credit insurance law office police supervision,AUTOMOBILE +electronic health record optimization specialist skill highlights analyst skills managed care contract analysis payment analysis appeal quality data analysis average computer skills microsoft office suite adobe full version athena clarity crystal reports internet email proficiency professional experience electronic health record optimization specialist company name city state assist primary care practices providers improve quality scores expertise practice workflow electronic health record systems quality measures assists practices implementing using systems quality reporting ehr modules improve patient care outcomes provide clinical data required satisfy contract requirements provides support population management pod practice level tracking monitoring individual process outcome measures eligible managed care medicare patients chronic diseases diabetes cardiovascular disease depression understands clearly communicate verbally writing clinical quality measure components global payment contracts ehr use requirements understands federal state ehr incentive programs mandates legal requirements develops implements programs educate providers staff achieving federal state incentives required compliance legal obligations meaningful use icd10 hipaa privacy assists ehr team creating plans new implementations interfaces upgrades understands providers contractual obligations bidco develops implements training communication plans support needs quality improvement coordinator october 2013 august 2014 company name city state worked support primary care physicians office staff achieve quality incentives part global payment managed care contracts support pcp practices implementing quality improvement initiatives provide support managing patient registries reports training practice pod level eligible managed care medicare patients chronic diseases work individually pcp practices help manage required testing quality measure goals promote optimal health clinical outcomes train pcp practices athena clarity quality software application access registries outcomes individually healthcare financial analyst payer audit charge capture analyst july 2011 october 2013 company name city state run analysis denial data identify billing coding trends develop comprehensive reports designed reduce repeated billing coding errors manage database applications reporting government audit tracking manage audit process government commercial payers assure submissions accurate timely revise coding charge submission errors identified internal external audits making necessary changes within medicare fiss medicaid mmis applications well internal systems analyzes information departments prebill coding rejection denial edit databases unresolved third party claims determine root causes edit issues potential resolution originating departments andor pfs clinical coding staff responsible daily validation collection followup payments received government third party payers relation internal contract information modeling reimbursement methodologies contracts third party managed care payers financial model rms system post adjustments reversals adjustments online access billing receivable system clinical research assistant ii february 2011 july 2011 company name city state performed detailed internal audits utilizing protocol schema assure required data completed per protocol hospital policies regulatory patient binders verify eligibility study procedures adhere protocol requirements file deviationsviolations necessary completed adverse event med watch forms required protocol adverse events reports criteria met extracted data protocol patients online medical records outpatient charts private physician office records independent review board irb office order assure chart completeness assured proper informed consent obtained documented program fund developer march 2007 january 2008 company name city state research write budget development grants submitted private foundations corporations networking resulted significant sustained relationships community committed donors worked closely contract manager ensure consistent communication reporting funders produced variety quarterly midyear endofyear reports worked closely development team bookkeeper residential services advocate statistical coordinator executive director ensure provision highquality services adherence contractual obligations provided leadership coordination promote organizational visibility support local state national levels vice presidentcoowner august 2007 current company name city state established corporation ground successfully negotiated contracts companies including reviewing revising contractual terms conditions developed budgets established rates mapped area scheduling supervised staff 30 daily activities quality customer care worked company president receive 100 customer satisfaction survey accounting payable receivable helped company increase profits 32 year education training citi training certification 2011 100 accuracy hipaa human subjects course certification 1 2011 pennsylvania state university 100 accuracy bachelors science 1 2002 gpa deans list gpa 38 deans list gpa 38 skills accounting adobe adr analyst auditing billing budget development budgets charts contracts cpt crystal reports customer satisfaction customer care data analysis database applications databases edit email financial forms government grants icd9 leadership legal director managing access microsoft office suite office modeling networking organizing organizational policies coding project management quality quality improvement reporting research rms scheduling upgrades validation workflow,HEALTHCARE +accountant summary experienced detailoriented accountant effectively manages multiple projects possesses superior organizational communication skills seeking challenging position skills billing collections ms office suite accounts payable accounting software accounts receivable written verbal communication skills job costing journal entries reconciliations pivot tables notary commissioned experience accountant sep 2012 current company name city state promoted account clerk accountant performs general ledger reconciliation trains new employees accounting principles company procedures creates periodic reports comparing budgeted costs actual costs weekly draw cash state missouri utilizing financial reporting system facilitates accounts receivable including billing collections processes accounts payable using sage software manages many budgets several grants awards contracts documents fiscal procedures revises slates fiscal manual needed forecasting several programs departments requested administrative assistant jun 2006 jun 2011 company name city state managed office supplies vendors organization upkeep cash management various projects managed school picture program managed parking tag program directed guests routed deliveries courier services answered managed incoming outgoing calls recording accurate messages greeted numerous visitors including vips vendors interview candidates facilitated changes student handbook year implemented staff student id program accounting manager may 2005 jun 2006 company name city state processed reconciled accounts payable processed reconciled accounts receivable including deposits facilitated billing collections maintained integrity general ledger including chart accounts filed tax returns prepared governmental reports compliance strict standards generated financial statements facilitated account closing procedures month analyzed researched accounting issues improve accounting operations procedures performed cost analysis needed administrative assistant billing specialist jan 1997 may 2004 company name city state accurately performed billing three departments facilitated collections delinquent accounts set new accounts including credit requests created account merge billing process iesi bought several small companies facilitating smooth merge companies performed complete payroll including payroll taxes managed accounts payable accounts receivable reconciliation vendor statements education training associate applied science accounting st louis community college city state accounting honors project completed financial accounting skills accounting accountant accounting software accounts payable accounts receivable billing budgets cash management closing contracts draw cost analysis credit financial accounting financial reporting financial statements forecasting general ledger grants job costing ms office suite office payroll pivot tables processes recording sage taxes tax returns verbal communication skills written,ACCOUNTANT +business development specialist professional overview resultsoriented sales business development leader technical background skill highlights excellent written oral interpersonal communication skills strong analytical problemsolving conceptual skills selfmotivated ability plan schedule prioritize daily activities works well team environment independent assignments proficient sap crm ms office applications advanced typing skills professional work ethic commitment excel changing environment core accomplishments 2013 2014 awarded microsoft mvp six consecutive quarters consistent top performer sap q3 q4 2015 generated 133m pipeline 68m closed business sap q1 q3 2016 generated 187 pipeline 23m closed business ​ professional experience march 2015 september 2016 company name city state business development specialist develop new business opportunities across sap northeast large enterprise territory consistently exceeded market generated opportunity revenue quotas strategically worked assigned filed representatives develop deploy gotomarket strategies acquire new business sap implement outbound marketing campaigns maintain accurate uptodate information within crm accounts recommend introduce key solutions clevel executives within territory leverage solution specialist engineers qualify develop opportunities utilize spin selling bant sales approach business development collaborate assigned field reps inside sales develop territory strategies january 2014 march 2015 company name city state sales optimization specialist contracted support channel enterprise midmarket sales teams sales processes collaborate sales marketing teams optimize accelerate market qualified sales opportunities lead disposition tracking include forecasting revenue capture opportunities performing lead requalification prospect reengagement capitalize opportunities delivered marketing vendors collaborate sales develop territory strategy june 2012 april 2014 company name city state marketing specialist microsoft team lead lead caller liaison microsoft client success associate team 23 calling agents coordinated lead meetings discuss results campaign analysis internal client success members key microsoft stakeholders conducted training coaching agents prior microsoft certification campaign tester testing validity data messaging targeted contacts prior campaign going live troubleshoot campaigns meeting expected kpis providing feedback recommendations based findings dell sonicwall chat specialist support existing potential dell sonicwall customers event recruitment inviting targeted key contacts based client objectives marketing events appointment setting scheduling firm date time meetings key contacts lead generation matching prospects needs clients service product education 2017 rio salado aa general studies related coursework computer technology skills technical sales sap social selling business development spin selling network security relationship building channel partners cold calling,BUSINESS-DEVELOPMENT +chief innovation outreach officer professional summary creative social innovator extensive project experience original concept strategic development talents include thoughtful sociallyconscious program design systems thinking across disciplines departments inert ability problem solve consistent dedication authentic collaboration even challenging circumstances core qualifications change management ability shift roles problemsolve quickly emerging organization expertise progressive k12 education models instructional design policy politics around education reform efforts lead developer facilitator training professional growth creative problem solving scenarios multiple variables acute awareness budget management resource allocation systems thinking ecological approach program development implementation evaluation positive energetic believer creating culture risktaking reflection humor collective best work experience 062013 current chief innovation outreach officer company name city state leadership program development provided leadership innovation growth development progressive k8 education program defined implemented fostered clear transparent processes support innovation every level organization implemented new ways gather data measure impact around student learning development assessment whole child project management creative development identified projects strong potential allocate budgets test developed prototypes gathered feedback around impact value innovative appropriate growth ensured alignment innovation projects vision mission ecs relationship building outreach empowered professional transformation professional growth experiences supported internal communication build brand culture developed external communication platforms build connection progressive education mindset throughout region visioning mission development implementation planned designed conducted strategic planning sessions adhere ecs guiding principles mission building ecologically literate citizenry coordinated opportunities deep dives environmental mission reflection connection organizational culture conducted mindset growth opportunities faculty build leadership capacity resilience financial management budgeting project managed design execution 12 million renovation retrofit new education facility supported annual collaborative budgeting annual audit fiscal management 12 million dollar public sector non profit organization 102014 042015 consultant green healthy schools academy company name city state collaboratively researched planned executed deep professional development experiences educators administrators community members around culture development systemic change utilized humancentered design mindset techniques support professional transformation 062008 062013 curriculum architect academic director company name city state developed innovative curriculum model utilizes environment teaching tool engaged partnerships organizations develop relationships rather onehitwonder programs piloted alternative measurements student thinking learning provided leadership changing conversation around education profession school governance school design utilized humancentered design support develop systems infrastructure rethink school 072008 072009 science educator environmental coordinator company name city state instructed students grade levels using nontraditional practices including using 600 acre park extended classroom developed curriculum grade levels integrating science tech engineering standards provided professional development teachers curriculum development integration content areas supported infrastructure systems early development new organization 092004 092007 educator center highly gifted company name city state instructed 4th grade highly gifted students various levels abilities math reading social studies sciences arts created adapted curriculum materials instruction based curriculum blueprints elementary middle school guidelines worked collaboratively washington national opera create original operas 75 students annually provided basis knowledge gifted education parents colleagues community taught practiced problem solving creative problem solving creative thinking models students 022001 082002 account executive company name city state coordinated executed public relation strategies events media placements discussed prepared crisis communication plans clients strategic partners designed implemented environmental communications programs corporate clients advised clients strategic philanthropy partnerships environmental education programs 012000 022001 account coordinator company name city state supported media relations media lists outreach efforts clients refined materials publications marketing pieces developed internal cultural programs support fun thoughtful creative work environment 051998 012000 education outreach coordinator company name city state developed new energy resource conservation education program grades 212 drafted grant proposals environmental education projects pittsburgh city schools designed authored edited program newsletter publications presentations wrote curriculum built environment vocational middle school students planned teacher workshops events illustrate connections natural built environments education 2012 principal certification school leadership gannon university city state 2004 masters curriculum design instruction university maryland college city state creative initiatives teacher education cite program 1998 ba environmental studies allegheny college city state professional affiliations trained human centered design luma institute completed including change equation personal learning organizational performance harvard university graduate school education member design team pittsburgh stem ecosystem sponsored remake learning carnegie science center member remake learning network chief proposal writer thinking lab hs xq application volunteer curriculum integration adviser pittsburgh opera creator think loud monthly sessions encourage advance education profession promote educator voice redesigning schools could look like regionally additional information pittsburghs 40 40 award winner 2015 presenter healthy schools summit 2016 heinz endowments syncup non profit womens leadership development cohort ongoing western pennsylvania environmental award 2015 curriculum designer environmental charter school k8 ecs secondary experience 912 presenter collaborator regional visual thinking collaboration quaker valley school district harvard project zero 2015 speaking engagements carnegie mellon university allegheny college point park university duquesne university 20132019 panelist pennsylvania partnership green healthy schools harrisburg pa 2014 guest blogger evolveeas website 2014 presenter greenbuild 2014 presenter national green schools conference 2016 skills expertise 21st century teaching learning systems thinker passionate ecological literacy humancentered design facilitator strong written communication skills proficiency social media community outreach strong ability visually communicate ideas concepts notes programs,PUBLIC-RELATIONS +java intern career overview developer wellversed structuring developing implementing interactive websites experience backend programming relational databases performance testing san education may 2015 wichita state university city state master science computer science gpa gpa 3934 gpa 3924 may 2013 bmsce city state bachelor engineering computer science gpa gpa 88110 gpa 88110 qualifications programming design skills strong analytical skills optimizing performance tuning experience writing executing test plans experience working agile software development methodology capable working simultaneously diverse projects individually team experience project presentations enthusiasm understanding new concepts technical skills serverside technologies servlets jsp j2ee technologies hibernate3x jpa spring 30 struts 20 ejb jms design patterns sql plsql clientside scripting html5 css java script angularjs jquery bootstrap consuming producing soap restful web services xml json c cunix system programming cuda perl data structures operating system concepts multicore multithreaded programming san unix tools eclipse iometer code warrior vi editor visual studio arduino oracle 11g code blocks iscsi initiator netapp internal tools navicat jconsole jmeter tomcat jboss git technical projects unix system programming built binary search tree using system calls c linux platform sort file records implementation unix commands tail tee cp mv c parallel apriori algorithm proposal nvidia gpu performance apriori algorithm multiple threads singlecore machine compared multithreading gpu newly proposed algorithm reduces processing overhead gpu leave management system designed implemented module help organization log attendance employees biometric system project html jquery angularjs frontend spring mvc hibernate running tomcat server back end oracle 11g server database work experience java intern 062013 current company name city state designing implementing leave management system internal usespring mvc receiving training core java j2ee technologies consuming producing web services bank application creating single page application angularjs test contractor performance benchmarking team 052014 052015 company name city state executed test cases analyze performance numbers benchmarks conducted rootcause analysis performance degradation controller firmware builds running continuous performance verification pcv tests daily participated scrum meetings automated using action word script aws batch script java member automation team graduate research assistant 122013 052014 company name city state managed maintained niar composites database created charts updated database wrote macros data analysis,AVIATION +sleep technologist rpsgt summary healthcare professional ten years experience seeking opportunity utilize skills knowledge multiple healthcare settings positive impact impact patient outcomes looking work setting health information management technology previous training hippa privacy security performance improvement quality assurance help position career advancement highlights member ahima member ilhima member himss member hfma ten years healthcare experience cpr certified need minimal supervision analytical critical ehr experience skills works proficiently minimal supervision fluent communication skills demonstrated daily interactions various patient family demographics cpr certified critical thinking working independently patient diagnostic sleep lab disease management inventory control managing waste reducing duplicate testing medical terminology windows os patient evaluation patient preparation problem solving strategic planning oxygen education therapy equipment troubleshooting accomplishments interscore relability testing 92 average expected 85 obtained registered polysomnographic technologist license 012015 graduated valedictorian hannibal lagrange university 2000 experience sleep technologist rpsgt 122015 current company name city state polysomnogram preparation set diagnostic testing pap oxygen titration studies monitoring scoring complete patient studies using aasm standards interscore reliability testing 92 average expected 85 cpr certified data transfers windows os work diligently minimal supervision 12 technologist patient ratio neurophysiology technician rpsgt 012009 112015 company name city state performing eeg ltm measuring 1020 patient preparation education monitor note abnormalities sleep study preparation set prepare calibrate equipment prior testing following aasm protocol mslt mwt pap oxygen studies assist scoring sleep studies fluent communication skills sharp critical thinking skills diligently work minimal supervision billing patients outpatient sleep center healthcare specialist crt 092005 122008 company name city state clinical patient evaluation home setting implement disease management programs respiratory sleep equipment set education fluent communication skills sharp critical thinking skills diligently work minimal supervision education may 2000 hannibal lagrange university city state applied associates degree science respiratory therapy graduate valedictorian respiratory therapy class winner john rodgers memorial scholarship bachelor science healthcare information management technology 1999 2017 university wisconsin city state healthcare information management technology skills billing communication skills cpr certified cpr certified critical thinking disease management ehr experience inventory control managing medical terminology windows os works patient evaluation patient preparation problem solving respiratory therapy strategic planning supervision therapy troubleshooting,HEALTHCARE +executive chef summary dedicated hardworking restaurant management professional extensive daily planning operations experience skilled menu planning using seasonal ingredients passion cooking scratch skilled staff training development previously managed 20 employees organized small large scaled events including weddings banquets highly dedicated career growth highlights servsafe certified quick problem solver strong work ethic results oriented skillful menu development kitchen management food standards enforcement experience catering events general knowledge computer software high level aesthetic culinary execution honest trustworthy punctual knowledge assigned diets knowledge inventory practices management leadership experience strong clientinteraction skills strong time management skills works well part team energetic friendly enthusiastic accomplishments developed popular daily specials locally sourced ingredients instructed chefs preparation cooking garnishing presentation food planned prepared food parties holiday meals luncheons special functions events featured plate magazine guest chef northern new england home garden show meet chef series taught cooking matters classes experience 092007 022015 executive chef company name city state 2007 rounds chef 2009 promoted sous chef 2011 promoted executive chef meets timelines menus ordering create farm table culture café saint josephs college utilizing colleges farms produce livestock well creating business relationships local farms artisans family owned companies create weekly menus based seasonality takes ownership kitchen hires trains supervises daily conduct chefs sous chefs prices menu catering items specifying portion prep quantities adhering food sustainability guidelines maintains monitors kitchen payroll conjunction business forecasts budget ensures food cost meets budgetary goals week operations establishing purchasing specifications product storage usage requirements waste control procedures reviews catering portions pricing quarterly suggesting changes monitoring waste events catered special events board college weddings events 101200 people uses variety high quality food items creatively well prepared presented flavorful cost effective manner cafés catering works management team ensure display catering café service culinary set meet specific account standards prepares well balanced menu meets cultural dietary needs café guests meets exceeds expectations customers perceived value knowledge multi ethnic cuisines knowledge gluten free vegan allergen restrictive preparations 062006 012008 line chef company name city state prep food kitchen create specials dinner lunch menu cooking food large banquets including weddings functions 300 people charge training new cooks cook breakfast lunch dinner clean kitchen detail gained knowledge building dish scratch 072005 102006 line cook company name city state prep food line cook everything appetizers fried food main dishes charge creating specials every day charge closing restaurant clean kitchen detail charge training new cooks developed strong multitasking skills working alone busy kitchen 102004 042005 line cook company name city state prepped food line cooked appetizers soups sandwiches fried foods detail cleaned kitchen developed strong communication skills working high pace kitchen environment education 2004 associate arts culinary arts southern maine community college city state culinary arts skills strong communication skills special events multitasking pricing purchasing quality devoted sustainability allergen awareness multiethnic cuisines professional affiliations member american culinary federation member share strength taught cooking matters classes featured plate online magazine guest chef northern new england home garden show member farm institution new england,CHEF +plant operator summary certified plant operator 6 years cryogenic air separation unit plant proven ability meet production deadlines eleven years military training dedicated system operator versatile plant operator wellversed monitoring inspecting plant equipment highlights maximizing productivity profits quality assurance product leadershipsupervision professionalism dependable hardworking resourceful punctual honest attention detail team player accomplishments operation 27 million air separation unit plant mechanical chemical engineertraining advanced oxygennitrogen training leadership training safety training recruit basic training tow tractor aircraft tow tractor equipment forklift cdl expired experience plant operator 062009 022015 company name city state monitored process units quality control testing performance plant processes water quality sampling operate maintained filtration process units water system control equipment made sound logical judgments regarding process changes closely inspected equipment mechanical safety issues reviewed daily computer log reported inaccuracies process responded initiated proper corrections process alarms routinely drained unwanted fluids coordinated ongoing maintenance housekeeping plant read automatic gages proper intervals determine flow rate gas recorded daily tank inventory daily plant inspections started shut checked plant processes directed routine preventative maintenance adjustments cleaning painting equipment maintained correct temperature levels pressures process systems equipment recorded operating data daily work sheets laboratory analysis flow metering equipment communicated effectively operators supervisors technical level executed field service work including plant motor compressor chiller piping valve maintenance repairs little supervision performed quality control tests lab equipment lab analysis interpreted results process control analysis made adjustments optimize plant performance maintained current knowledge latest operating maintenance practices continuing education courses trained new operators implemented new division operator training program improve retention rates increase production sales associate 012008 052009 company name city state sales plumbing indoor outdoor materials selling plumbing supplies material unloading trucks stocking shelves auto mechanic 012007 032008 company name city state service cars trucks tire repair brake replacement oil changes transmission flush radiator flush auto repair aviation structure mechanic 091996 072007 company name city state maintain liquidgaseous oxygen nitrogen systems remove inspect reinstall oxygen components replenish service liquidgaseous oxygen nitrogen containers tanks holding carts daily safety inspection aircraft supporting oxygen nitrogen systems apply operating procedures servicing aircraft transfer trailers direct filling equipment liquidgaseous oxygen nitrogen perform ground checks correct operation mechanical work upkeep aircraft oxygen nitrogen systems support equipment maintain aircraft safety equipment canopy environmental systems maintain aircraft fire extinguishing systems supervise 7 15 person work group use supervise use computers record keeping reports inventories troubleshoot repair malfunctioning equipment train subordinates operation maintenance repair oxygen nitrogen canopy environmental fire detection suppression egress systems maintain shop publications files technical directives manuals use trucks forklifts ground support equipment maintain liquidgaseous oxygennitrogen systems safety equipment train supervise personnel rules regulations supervise personnel maintain 15 45 aircraft education 2008 university montana city state mechanical classes 2005 navy city state multiple education courses training within navy high school diploma trapper creek high school city state skills operating air separation unit produce fda quality oxygen nitrogen argon liquids troubleshootmaintainrepair motors pumps compressors heat exchangers piping electrical components within plant site,AVIATION +group fitness coordinator professional summary highly motivated wellness professional seeking opportunity advance career position providing community programs services knowledge involvement wellness activities ability design develop implement evaluate health wellness programs strong interpersonal skills experience educating members community health related topics innovative designing carrying projects advanced understanding experience wellness industry maintain high level organizational communication service oriented skills basic understanding fitness testing evaluation concepts professional experience group fitness coordinator 052012 102015 company name directed supervised group fitness program included staffing evaluation 30 instructors developed educational seminars active adults members providing wellness health information developed health education events incentive programs seminars employees responsible pl group fitness program developed ran annual community support campaign bring 10000 per year department devised implemented progressive individualized exercise recommendations programs created successfully held monthly healthy lifestyle events presentations marketed group fitness classes members well fitness related events private childcare provider 112011 current city state created carried daily schedules meet physical emotional needs children met parents weekly basis discuss weeks plans well disciplinary problems scheduled activities ensure proper development social interaction others well personal development effectively handled interventions children disagreements arise fitness instructor 082011 current ymca suncoast highland recreation complex responsibilities developed organized maintained fitness classes members effective efficient professional manner personal recognition relationship building safe execution advised members items related fitness exercise principles wellness kept maintained uptodate trends fitness industry encouraged members reach fitness wellness goals education training bachelors degree psychology government december 2011 university tampa psychology government healthy lifestyle principles foundations strength conditioning cpr first aid aed les mills bodypump guardian ad litem volunteer advocacy training skills ad cpr first aid guardian health education presentations relationship building seminars staffing,FITNESS +business development coordinator professional summary program coordinator bringing extensive background training coordination system administration operations organized resourceful detailoriented exceptional planning decisionmaking abilities core qualifications troubleshooting problem solving exceptional telephone etiquette professional demeanor selfstarter time management ability ability prioritize deadlineoriented ​employee training development experience business development coordinator may 2016 current company name city state technology coordinator october 2014 may 2016 company name city state supports region director technology five system engineers tracking forecasting opportunities start finish proposal creation paperless proposal system created contracts upon new amended technology sales manages aspects learning management system serves main point contact south region consists 11 states puerto rico serves ssesoa administrator south region setting users changes related splitsmerges terminations reporting works solutions team submitting appropriate documentation get credentials created client portal creates webex conference meetings maintains weekly region training schedule operations sales hr content region coordinator february 2014 october 2014 company name city state carries diverse administrative duties implements organizational policies practices behalf directed region president aids region president coordinating office services personnel records control conducting special management studies manages aspects learning management system serves main point contact south region consists 11 states puerto rico liaison region office shared services functions proactively resolves daytoday operational issues collects organizes compiles analyzes presents information pertaining operations financial reports budgets customer service reports company supervisor report requests compiles data arranges final preparation reports management decisionmaking plans schedules meetings events maintains calendar appointments travel itineraries coordinates related arrangements executive assistant april 2012 april 2013 company name city state supported owners business start coordinated conference calls meetings travel arrangements monitored replenished inventory office supplies maintained servicing equipment created spreadsheets word documents needed responsible budget vendor management interim position process relocating georgia technical support coordinator june 2011 march 2012 company name city state first tier level diagnosis resolution contact various canfield imaging systems hardware software platforms external customers medical field answers evaluates prioritizes incoming telephone voicemail email requests assistance endusers experiencing problems hardware software networking issues support canfield hardware software create process return merchandise authorizations equipment needs replaced repaired multitasking field responsibilities internal technical development wored project teams develop equipment instruction guides created return merchandise authorizations coordinated equipment use clinical trials processed tracked expedited client orders overnight delivery eliminated paper orders rma forms creating electronic versions reduced data entry time 50 clinical administrator january 2011 april 2011 company name city state coordinated scheduling monthly staff meetings participants various parts company using audio video arrangements supported nurses doctors practice coordinated work schedules nurses ensure proper coverage place attended clinical meetings created agendas kept meeting minutes tracked special projects timelines ensure compliance reviewed updated evaluated metrics rns ensure engagement patient satisfaction met daily administration resource management system assisted special projects needed specialist user applications january 2007 may 2010 company name city state monitored daily administration saba learning management system pedagogue assessment system 6000 internal field associates diagnosed provided first level support transcript learning management system issues analyzed helpdesk call database identified trends actively resolve recurring system issues reduced response time client system issues 48 24 hours trained internal regional coordinators saba learning management system established implemented standard operating procedures testing initiatives created administered proctored product testing field associates created refined communications training manuals faqs training coordinator october 2001 january 2007 company name city state managed department budget including estimates accruals within 2 target managed internal logistics associated training training lists invitations attendance rosters scheduling events assigning prework consolidated electronic evaluationsdata sales workshops analyzed metrics reported senior management monthly maintained senior managements calendars handled extensive international domestic travel arrangements prepared submitted tracked expense reports concur system education bachelor science business administration 2006 centenary college city state technical expertise sales software salesforcecom paperless proposals learning management saba lms success factors lms webex pedague testing system administrative microsoft office suite concur technical vantive clarify,BUSINESS-DEVELOPMENT +information technology specialist professional summary secure position information technology challenging competitive environment information systems network development design diagnostics fully utilized offer new refreshing ideas environment improvement efficiency networking security related areas offer opportunity advancement troubleshooting analytical skills capacity accurately identify assess problems providing expert solutions dedicated providing quality customer support consistently meet exceed client needs providing service beyond expectation communication interpersonal skills abitility listen effectively respond appropriately maintain mutual comfort level relating diverse group individuals proven project management abilities able assume multiple responsibilities remain productive within timesensitive fastpaced environments recognized professionalism thoroughness commitment quality teamwork ready assume new challenges meet succeed objectives core qualifications platforms windows xp windows 7 server 2003 server 2008 hardware pcs dell servers hp proliant servers hpux sun servers printers set installation applications ms office symantec active directory vmware vsphere bsm hp business service management nnmi ispi similar netview hpna hp network automation experience information technology specialist december 2014 july 2015 company name onsite headquarters vpsi establish maintain high level customer service relative internal external customers provide technical leadership support planning keeping track budget installing network hardware software including network operating systems managing maintaining 12 local physicals 20 virtual servers ensuring daily tape backups system using arc server security monthly updates via wsus servers workstations works assignments moderately complex nature addressing network issues support small lanwan networklevel problems live network using network management tools corrects suggests alternative solutions problems ability plan prioritizes organize document work maximize performance work end users collect analyze evaluate business information system requirements work vpsi business unitsprograms design develop functionalities meet business requirements use judgment creativity design approach meet requirementsspecifications provided business development project managers responsible estimating creating meeting timeline development release develop requirements documents create technical design documents perform system tests user acceptance tests implement plan test site application ensure proper operation freedom defects review analyze perform web site content updates accordance customers instructions standards guidance attend scheduled meetings participate lead team member accordingly network management system engineer may 2008 december 2014 company name city state working nms team designs develops bsm nnmiispi hpna analyze anticipate remediate service health issues quickly efficiently optomize performance availability across applications system networks storage cloud virtual traditional environments improves user experience lower cost business nnmiispi network operations team efficiently manage network size reduce business risk downtime increase network service levels hp nnmi smart plugin addon modules ispis enhance nnmi capabilities add awareness specialized network environments providing team information needs anticipate quickly find fix problems addition unified workflows enabled advanced integrations repair network faults hp network automation software upgraded cisco secure access control server csacs 1121 network appliance version 54 responsible deploying applications services nmci affiliated usmc networks supported system infrastructure associated nmci navy marine corps intranet project compliance service level agreement sla department navy marine network testing certification delivery networkinginformation assurance solutions designs create test strategies program level test plan requirements traceability matrix rtm best support enterprise ensure project requirements solutions delivered collaborative timely manner engineered solutions responsible testing validating certifying solutions incentive projects proving center lab nmci project utilize hpes testing methodology analyze testing requirements basis developing testing scenarios test level executed project analyze results testing process recommends solutions define identify collect organize detailed information relating testing requirements interact project team gain understanding business environment technical contact conformance criteria understand use appropriate automated testing processes tools stay current established tools techniques technologies supports knowledge management collaboration participation testing discussion communities improving testing collateral lessons learned involved design installation configuration maintenance remote management coordination various network gear 3 different largescale lab environments coordinate certification deadlines engineers project managers provide implementation plan needed installation configuration juniper netscreen firewallsvpn setting sitetosite vpn tunnel redundancy failover f5 load balancers g2sidewinders routereflector symantec ips riverbed wanx etc manage responsible symantec endpoint protection development lab model office knowledge working security patches hardening scripts vpn access netscreen security manager retina scanner tool mitigate vulnerabilities hbss sepm etc experience working classified taclanes type1 devices talon secnet familiar voip cisco unified messaging including call manager unity gatekeepersgateway video teleconferencing vtc products deployed reimaged desktop laptops using system center configuration manager sccm gpo hpovcm patchsoftware management tool information technology deployment specialist may 2007 may 2008 company name general supervision monitors operates maintains hardware software networks computing platform configures assembles installs microcomputers workstations andor peripheral equipment performs first line support service interruptions printer routing power outages wiring problems malfunctioning servers escalates unresolved problems expedite resolution maintains disaster recovery procedures lan related equipmentsoftware upgrades modifies replaces hardware software network components performs system backup recovery activities migrating datausers profiles creates maintains user login identification user id information login scripts install software configure maintain desktops laptops printers scanners peripheral equipment provide advice guidance recommended software hardware peripheral equipment responsible connecting new client pcs network ensuring network compliance troubleshooting network connectivity network printing user access issues build maintain computer systems performed memory upgrades provide local remote desktop support department data recovery center monitors system performance gathers data prepares management reports audits hardwaresoftware inventory ensure integrity well licensing compliance updates maintains site administration manual documentation may provide user orientation hardware software network operations keeps abreast emerging operational support technologies industry trends hardware knowledgeable troubleshooting installing configuring maintaining pc based hardware related types desktop pc notebook hardware including motherboards cpu memory sound video hard drives cddvd roms card readers usb devices external inputoutput devices printers scanners cameras software troubleshooting installing configuring maintaining major software applications including adobe acrobat microsoft office ms outlook 20002003 remote desktop pc anywhere vnc netmeeting html eds nmci navy marine corps intranet help desk analyst july 2006 may 2007 handle incoming customer call classified unclassified gather information customer problem resolving user problems create ticket customer inquiries remedy system perform troubleshooting problem resolution followup related lanwan corrections printer ras blackberry citrix ms outlook proxy settings tcpip users profiles account unlock reset user passwords provide firstlevel second level user administration support utilizing knowledge tivoli net meeting active directory user administration tools network drive mappings printer mappings navy legacy applications windows applications run admin log users desktop general network trouble shooting fix users technical issues resolving issues phone utilizing even viewer find correct errors event occurs fix issues log support calls resolve issue dispatch appropriate area resolution install configure applications process tickets respond emailed inquires lab tech january 1999 july 2006 company name responsible gathering assimilating data batteries cellular qualification battery research department wrote tests scripts arbin instrument sigmar system tester perform various functions battery qualification work schematics engineering drawings written verbal instructions determined whether part functioning within parameters analyzed data found imported data excel spreadsheet battery qualification report prepared excel graphs spreadsheets battery team departments managed organized lab efficiency streamlined arbin tester temperature chambers maximum usage designed test fixtures various shape sizes battery cell pack procedures system test interfaced software mechanical departments battery tests researched specific equipment accessories purchase installation lab education onsite training brocade brocade certified network engineer bcne brocade certified layer 47 engineer bcle brocade certified network professional bcnp 2010 onsite training security comtia 2009 onsite training juniper cisco juniper networks certified internet associate firewall vpn ssl juniper networks junos associate jnciajunos cisco certified network associate ccna 2005 microskills certification specialists microsoft certified system engineer mcse 2003 2003 university san diego extension ca 92121 network ccna 2001 san diego education technology electronics technology 900 hours lecture lab certification juniper networks certified internet associate jncia microsoft certified professional mcp microsoft certified systems administrator mcsa microsoft certified systems engineer 2003 mcse microsoft certified professional mcip microsoft certified technology specialist mcts security network certificate electronic technician 2002 brocade certified network engineer bcne brocade certified network professional bcnp 2011 skills active directory adobe acrobat approach automation backup tape backups budget business development ccna cisco certified network associate cd cisco citrix ca hardware cpu creativity client customer service delivery dell servers desktops desktop pc disaster recovery documentation dvd electronics engineer estimating firewalls firewall gateway graphs hard drives hp hpux html inventory knowledge management lan laptops leadership managing mechanical meetings memory messaging microcomputers access microsoft certified professional mcp microsoft certified mcse mcse 2003 microsoft certified systems engineer 2003 excel netmeeting microsoft office ms office office ms outlook ms outlook 2000 windows 7 windows applications windows xp works monitors motherboards navy enterprise netview network management network engineer network hardware network networking networks nms operating systems pcs pc anywhere cameras printer printers problem resolution processes proliant proxy ras research routing san scanner scanners schematics servers scripts service level agreement sla install software software troubleshooting sound spreadsheets spreadsheet ssl sun servers supervision symantec tcpip desktop support technician phone tivoli trouble shooting troubleshooting type upgrades usb video vpn voip web site content wan wiring written,INFORMATION-TECHNOLOGY +engineering technician summary creative innovative draftsman passionate building designs advanced construction solutions seeking best opportunity enhance present professional experience expand knowledge base architectural designs growing organization skills 3d modeling architectural drafting autocad read blueprints carpentry detail oriented drafting email floor plans frame 3dsmax mechanical messaging microsoft office applications multitasking painting problem solving skills reading renovation revit selfmotivated supervisor experience engineering technician july 2015 june 2017 company name city state creating finalizing drawings building plans review projects design sealing engineers find solutions problems assisting customers field via shop calls email instant messaging multitasking various jobs daily material handler july 2014 december 2014 company name city state received instructions supervisor beginning work shift expected complete assigned tasks certain time frame loaded unloaded packages metal containers trucks laborer june 2013 august 2013 company name city state maintained campus upkeep appearance repaired replaced installed signs around campus janitorialconstruction laborer june 2010 august 2011 company name city state maintained building appearance including painting cleaning lawn care involved renovation projects including carpentry work reading blueprints janitorial work cleaning exam rooms offices education training aas drafting design june 2015 itt technical institute city state drafting design highest academic honors 34 perfect attendance opportunity scholarship core classes drafting field 3d modeling mechanical drafting bim sustainability design additional information willing relocate,ENGINEERING +system administrator experience 032009 company name 21674 sksit security wireless environment 110512 18640 sksit securing wlans 103012 27481 sksit building securing voip networks 032012 36542 sksit protecting windows 7 malware vulnerabilities 031312 30688 sksit physical security 020312 14766 sksit firewalls vpns 012312 34601 kisam service manager sm overview 092711 31699 adding assets kisam asset manager 092611 31856 windows server 2008 system administration 040111 28902 stan security configurations windows 2003 servers 013111 28801 eops test planning procedures os databases cots 012011 14763 sksit ans encryption technologies 040910 23796 sksit intrusion detection response networked environments 032210 21797 sksit introducing voice ip 041509 21674 sksit security wireless environment 041409 17090 sksit wireless communication basics 041009 17623 sksit auditing monitoring 050108 21597 sksit ans fundamentals networking 042508 18287 sksit itil problem change management 042408 18054 karta introduction certification accreditation process 041207 18064 karta information security awareness beginner 041107 13085 sksbs building relationships get results 080306 14115 sksit internet security firewall principles 080206 14025 sksit cisco routers firewalls perimeter security 073106 14780 sksit wireless security 073106 15248 windows server 2003 active directory services 040706 17633 sksit malicious code 032406 18035 karta technical controls 032306 18041 karta risk management 032206 18034 karta operational controls 031706 18004 karta principles operating systems security 031706 18033 karta management controls 031606 17996 karta security awareness intermediate 031506 18076 karta fisma establishing security metrics 031406 18064 karta information security awareness beginner 031406 18060 karta implementing physical security 031406 15225 firewalls internet security 121605 system administrator 072005 current company name hours per week 40 ogden ut 84201 series 2210 pay plan gs grade 12 information technology computer federal job supervisor peter c morgan 3042645413 may contact supervisor yes 12 computer systems administrator eopseccwssbbsscis group job function varied requires multitasking standard acted cis section supervisor trainer new employees coming group details 4 new permanent employees cis group required basic working understanding 7 projects able step sas moments notice well 500 servers work involves analyzing customer requirements developing specifications new modified systems planning coordinating design development testing installation support new modified systems including hardware software serving primary liaison customer organizations itrelated matters work may involve developing presenting training operation maintenance new systems irs staff including specialists specialty areas insure new systems properly managed employee may adapt implement systems diagnostic maintenance tools ensure availability functionality systems required support organizational objectives evaluate recommend selection new systems diagnostic tools work affects availability irs systems needed meets mission requirements regular contacts include employees related units employees managers within irs contractorsvendors several levels agency campuses headquarters field offices individuals groups outside agency including consultants contractors vendors representatives professional main duties maintain servers operation security analyze diagnose system hardware software components also write problem tickets servers hardware software get clearance vendors access servers hardware repair well scheduling times local irs personal vendor accomplish repairs make sure new server put domain appropriate paper work includes requesting uwrs kisam asset management include new servers information serial numbers bar code make model location name also file server compliance checklist software license forms addition image reimage server proper windows operating system software needed run server eg contact recording contact analytics tos rts among servers also monitor respond kisam tickets also monitor hids symantec antivirus programs date operational insure microsoft windows patches installed servers make sure altiris installed endpoint healthy make necessary corrections run windows policy checker insure server stays irs cyber security compliance compliance make necessary changes bring back compliance create documents word power point referencing problems encountered trouble shooting situation others group case similar situations problems put group shared location network read also done short training things encountered knowledge others group via osc sharing conference calls tpf operations server tos main system administrator accomplishments achieved set single sign bag group single sign imm unsecure imm web page secure web page brought current big fix patching installing maintaining software hardware controlling current versions use future release application software documenting physical configuration system optimizing functionality servers systems using performance tuning tools techniques analyze diagnosing recovering failed systems using systems diagnosis tools fault identification techniques planning coordinating installation new products equipment resolving installation problems identifying mitigating security vulnerabilities risks maintaining server integrity availability initiating corrective preventive actions increasing disk memory capacity improve system performance 011989 042007 company name hours per week 40 ogden ut 84201 series2210 pay plan gs grade information technology computer system administrator federal job supervisor sandy spiers 8016204555 may contact supervisor yes responsibilities assist public electronic filing programmers analyzing diagnosing making proposals error software getting software passing irs standards electronic filing using irs irm thereby transmit standard test returns would print transmitted test returns analyses determine programming errors call communicate error occurred would make correction would accepted electronic filing software program also work closely electronic filing tax examiners assisting transmitters problem solving situation another responsibility data copied ninetrack tape processed mainframe computer output drain information archival system allowed authorized irs employees access returns taxpayer questions returns also helped group maintain network desktop computers times would lose connection network would use network sniffer would assist us type location problem needed fixed also would install updates workstations became available us thru download transmittal job related training item item description completion date information technology specialist 012013 within first 7 years able go gs 3 clerk position level systems administrator gs 12 achieved set single sign bag group single sign imm unsecure imm web page secure web page brought current big fix patching personal interests riding motorcycles walks hiking riding bicycles camping spending quality time family friends tracking stock market education bs sociology social work psychology 1983 weber state university sociology social work psychology education background provided several abilities allowed easy transition job cultural competence effective communication 040616 27931 sksit monitoring backups recovery windows server 2008 030216 31818 sksit software updates compliance management microsoft windows server 2008 021716 sksit patch management securing monitoring servers windows server 2008 121815 36545 sksbs project management essentials monitoring controlling projects 121115 36544 sksbs project management essentials executing projects 121115 36543 sksbs project management essentials initiating planning projects 121115 36546 sksbs project management essentials managing risks project 121115 36541 sksbs project management essentials introduction project management 121015 27225 sksbs troubleshooting closing project 121015 60476 sksllpkg pm lite blended approach 121015 27236 sksbs managing project 120915 27234 sksbs transitioning project management role 112715 27233 sksbs project management fundamentals 111315 27235 sksbs initiating planning project 111215 31813 sksit windows server 2008 backup recovery 111015 31586 sksit setting securing windows 7 011415 57785 pstr fisma continuous monitoring asca training 010715 43943 sksit sscp domain malicious code 101614 23279 configuration management cm overview cbt 010714 43161 change management process overview 010714 31813 sksit windows server 2008 backup recovery 121013 53407 sksit cisco iins 20 vpn technologies public key infrastructure 120613 23796 sksit intrusion detection response networked environments 120513 23464 sksit 3g communication systems 112312 skills computers trouble shooting microsoft access microsoft excel microsoft powerpoint microsoft word computer security anti hacking hids microsoft event logging adobe additional information awards recognitions performance award august 2013 performance award august 2012 performance award august 2011 performance award august 2010 performance award august 2009 performance award august 2008 special act award april 2008,INFORMATION-TECHNOLOGY +hr safety manager summary human resources manager certified professional human resources phr extensive background human resources management including experience workforce planning employment human resource development compensation benefits risk management employee labor relations hr technology global international hr talent management demonstrated success negotiating winwin situations strategic business management talent management change management hr skills hr strategic planning training development performance management organizational development mediation advocacy staff recruitment retention employee relations alternative dispute resolution adr benefits administration project management orientation onboarding hr policies procedures employment law fmlaadaeeowc hris technologies experience hr safety manager january 2013 january 2014 company name city state rapidly growing transportation distribution warehousing company serving hr safety needs organizations various operations leading change management cultural transformation efforts support continued growth expansion key results consolidated two small group medical plans different plan years large group plan maintain quality health plan saving organization 75 yearoveryear premium increase improved benefit offerings adding never offered dental insurance voluntary termlife insurance vision discount program employee assistance program eap expanding available shortterm disability accident insurance organizations associates streamlined unemployment ohio bureau workers compensation bwc systems create consistency reduce costs site supervisor hr generalist january 2011 january 2013 company name city state providing hr support operations management team companys second largest revenue producing account also assisting organizations staffing firm championing special projects hr department key results collaborated operations management team recruit train develop highperformance work team improve productivity 70 reduce turnover 50 yeartoyear helped earn account recognition improved account led development new performance evaluation form process improve processing tracking administration annual performance reviews performance management senior bill pay support associate january 2008 january 2011 company name state commissioned officer nco january 1997 january 2006 company name served various positions locations throughout military career developed human resources responsibilities including mentoring counseling personnel conducting medical basic skills training education managing staff scheduling coordinating documenting treatment within scope responsibility also directed personnel operations 1000person medical company including file documentation plan monitoring processing training development documentation progressively assumed increasing levels responsibilities positions earned promotions ahead peers key results utilized microsoft access automate previously manual documentation processing system 1000person company resulting elimination lost documents communication breakdown improved tracking personnel activity served unit joint commission accreditation healthcare organization inspector committee representative organization earning difficulttoachieve 100 score accreditation maintaining 2year tenure adapted formal standard operating procedures sop use job task analysis techniques implemented resulting changes enable flexibility within diverse environment resulting 3040 improvement rate increased operational productivity received multiple medals recognition us army including 3 commendation medals 2 army achievement medals 1 good conduct medal various decorations awarded noncommissioned officer quarter 109th medical battalion third quarter 2003 education master science ms human resource management 2016 keller graduate school management devry university city state human resource management bachelor science bs human resource management franklin university city state human resource management worked concurrently college medical assistantphlebotomist bill pay support associate note,HR +staff accountant summary professional accountant outstanding work ethic integrity seeking make valuable contribution utilizing strong analytical organizational communication computer skills summa cum laude graduate bba accounting eight years accounting experience three years public accounting experience governmental auditing five years private industry accounting tax experience experience utilizing microsoft office microsoft dynamics ax caseware ohio auditor state gaap reporting system onesource sbt syspro crystal reports ohio notary public commission expires february 15 2021 skills analytical reasoning compliance testing knowledge effective time management public private accounting strong organizational skills general ledger accounting superior research skills flexible team player experience staff accountant january 2016 current company name city state responsible managing collections customers evaluating payment plans payment history need contacting companys collections department receive payment overseeing customer accounts maintaining working relationships company clients essential tasks accounts receivable clerk generate weekly financial reports track accounts receivable includes totaling revenue unpaid receivables constantly keeping financial records date assist monthend closing generate send invoices review ar aging ensure compliance investigate resolve customer queries communicate clients billing discrepancies questions initiate collections pastdue accounts assist sales use tax audits correspondence senior accountant january 2016 january 2016 company name city state responsible preparation financial statements accordance either generally accepted accounting principles gaap cash basis governmental entities prepared asset liability capital account entries compiling analyzing account information reconciled financial discrepancies collecting evaluating account information maintained accounting controls preparing recommending policies procedures developed familiarity working papers report formats accounting systems client preserved good working relationships clients assisted audits needed tax analyst january 2012 january 2015 company name city state responsible preparing sales use tax returns well taxrelated filings including limited business licenses annual reports business registrations analysis formatting reporting sales tax multiple states main company subsidiaries research various technical tax issues assist sales use tax audits correspondence personal property taxes annual returns multiple states analysis preparation local income tax returns utilizing onesource tax software registration dissolution entities secretaries state income sales tax purposes manage complete projects needed staff accountant ii january 2009 january 2011 company name city state responsible analysis financial information preparation financial reports determine maintain records assets liabilities profits losses tax liabilities financial activities responsible monthly yearend closing preparation financial statements management fixed assets analysis reporting sales tax multiple states main company subsidiaries conduct weekly cash projections main company subsidiaries assist accounts payable needed manage complete projects needed staff auditor ii january 2006 january 2009 company name city state responsible assisting manager level auditor performing audits public offices eg school districts villages municipalities gathering information documentation necessary execution audit procedures performed substantive tests specific accounts records prepared documentation internal accounting administrative control systems performed tests controls tests compliance laws regulations applicable client prepared necessary working papers schedules developed familiarity audit methodology audit process audit programs working papers report formats accounting systems client maintained good working relationships clients provided training guidance new staff auditors education training bachelor business administration accounting kent state university city state accounting graduated summa cum laude 384 yearly continuing professional education courses activities honors ohio society cpas beta alpha psi golden key international honour society beta gamma sigma skills accounting accounting systems accounts payable accounts receivable administrative ar billing closing client clients documentation financial financial reports preparation financial reports preparation financial statements fixed assets managing monthend closing policies maintain records reporting research sales tax taxes tax returns annual reports yearend,ACCOUNTANT +college assistant summary professional leader strong emphasis management initiatives focused developing comprehensive family childrelated programs services goaloriented professional strong leadership capabilities detailoriented exhibiting excellent communication building networks problem solving strategic planning skills exceeding deadlines managing multiple projects time budget without compromising quality passionate helping others skills strong leadership analytical problem solving adaptability teamwork communication program management family childrens programs knowledge exemplary people management skills exceptional communication skills hipaa guidelines microsoft word excel power point access outlook google docs google sheets research spss statistic software sap accounting software work history program manager 072009 company name city state coding compliance auditor 032011 112011 company name city state experience college assistant 102013 022014 company name city state explained program offerings requirements parents students answered related questions recruited high school students community registered baruch colleges college program provided students great opportunity earn college credits high school coordinated assisted recruitment retention initiatives increased recruitment 50 spring 2014 semester organized developed strategies students parents involvement encourage success program collaborated representatives partner prospective schools enrichment programs college preparation collectively worked team director associate director marketing strategies various events new student orientation created database participating students high schools microsoft access excel increased public awareness baruch college promotion programs institutional image students engagement performed clerical duties include emailing faxing scanning photocopying answering phone engaged effective customer service support students alumni faculties staff baruch college coding compliance auditor 032011 112011 company name city state management coordination daily operations clinic physicians practice including attending physicians fellows residents medical students analyzed audited medical records retrospectively concurrently accuracy documentation coding compliance medicare guidelines outpatient multispecialty facility performed training sessions physicians selecting accurate level evaluation management em procedural codes ensure met national standards educated 2030 physicians individually accurately use current procedural terminology cpt international classification diseases 9th revision icd9 codes highest level specificity led billing error reduction created implemented new documentation template department cardiovascular intravenous therapy department increasing accurate documentation billing processed accounting requisitions office management scheduling using id extend billing processed health insurance claims program manager 082009 current company name city state manages several programs karate school including school summer karate program approximately 100 children ages 417 maintaining alignment organizations mission explain program offerings requirements parents students answer related questions identify needs child take educational initiative create additional tutoring tools resources address challenges assess track students progress make recommendations modify program enhance effectiveness academic martial arts development address program policy issues developed best practices improve service delivery implement software track payments program effectiveness generate reports analyze budget plan organize activities various programs coordinate team leader meetings appointments special eventsactivities collaborate encourage students parents commitment promote academic development handle sensitive information confidential manner education training master public administration public management baruch college public management bachelor professional studies applied business management medgar evers college applied business management associate science business administration business administration interests new american academy charter school tnaacs brooklyn ny president parentteachers organization pto 092015present oversee aspect pto body act chief spokesperson pto chief liaison components tnaacs community including parents teachers staff principal skills academic accounting accounting software arts billing budget clerical cpt customer service database documentation faxing icd9 image insurance leadership director marketing strategies meetings access microsoft access excel outlook powerpoint publisher microsoft word office management problem solving coding progress promotion recruitment research sap scanning scheduling spss teamwork phone therapy tutoring additional information communityvolunteer service new american academy charter school tnaacs brooklyn ny president parentteachers organization pto 092015present oversee aspect pto body act chief spokesperson pto chief liaison components tnaacs community including parents teachers staff principal,ARTS +construction project coordinator summary seeking competitive challenging environment serve organization establish enjoyable career myselfadvanced knowledge sbs programs natural leader skilled mediator excels bringing best employeesinnovative manager seeks position offering opportunities new professional personal challenges selfstarter positive cando attitude driven learn improve succeed highlights proficient microsoft excel word powerpoint google applications amp jasper soft quickbooksbusiness analysis business analysis operations management risk management forecasting effective problem solver strong conflict resolution skills experience working client coworkers diverse backgrounds forecasting exceptional time management skills collaborative leadership mentoring tactical execution conflict resolution team building business management methodology experience construction project coordinator dec 2014 dec 2015 company name city state operationsconstruction project coordinator peco sbs program bge ses programprioritized project components organized scopesliaised directly customers meet needs maintain satisfactionstayed consistent project schedules plans installationssubmitted project closeout documents accordance contract maximized company revenue meeting program goalsassisted project manager needed daily bases new contract projects office administrator jul 2013 dec 2015 company name city state adherence contract documents including plans specifications permits technical elements scheduling activities estimates coordinates project scheduling communication assists managing data throughout life project achieving predetermined objectives scope cost time quality participant satisfaction understanding conformance laws regulations pertaining projects maintaining good client relations client confidence enhancing prospects future business duties responsibilities completion control estimate set maintenance files according policies procedures management daily affairs stay budget schedule customer satisfaction material management jobsites prompt pricing settling change orders team member setting priorities achieve goals personal project log solicitation additional electrical scope existing contracts reconciles work built knowledge fieldconstructionelectrical experience handles projects professional positive attitude property casualty insurance marketing assistant jun 2013 jul 2013 company name city state scaccetti insurance financial provides assistance coordinating company marketing marketing assistant provides administrative support marketing team answering phones generating reports keeping records administrative coordinator jan 2006 jul 2012 company name city state served clients official first point contact organization responded needs maintained financial records donations grants memberships vendors manually posted reconciled checks backups provided bookkeeping assistance accounting department liaison inmates family members volunteers advocate resolution concerns issues occurring state county facilities ensured confidentiality requirements met created maintained database included records communications organizations government agencies navigated multi step communications protocol needed complete quarterly reporting official visitor assistant managergroup teacher sep 1998 jan 2006 company name city state opened facility supervised staff seven employees coordinated bookkeeping payroll daily deposits managed shippingreceiving inventory control professional courses certifications computer information technology 9915 gcc county college computer information technologyadvanced coursework business administration certificate osha 30hour construction 2015 clicksafety city osha course construction safety electrical hazard safety fall protection select one insurance 2013 cpmi professional development property casualty insurance skills microsoft excel office powerpoint word goggle docs amp jasper soft sales marketing software,CONSTRUCTION +senior banquet chef professional summary dynamic executive chef broad spectrum international experience facets hotel restaurant operation established track record food beverage management extensive knowledge food beverage management culinary arts trained educated europe expert knowledge traditional french italian american cuisines passionate leader vision outstanding customer service team achievement driven financial operational success organization skills business operations expertise inventory control record keeping trained performance wage reviews natural leader serviceoriented strong work ethic work history senior banquet chef 032014 current company name – city state watlanta midtown flagship property 466 modern luxury guest rooms 4 outlets including farm table restaurant concept 24hour room service operation full service luxury spa leader charge entire banquet garde manger kitchen operations 40000 sq feet banquet meeting space 3 kitchens skyline wedding venue manage direct team 8 cooks 5 banquet attendants 2 stewarding supervisors 8 stewards successfully managed conversion jean georges spice market intotrace restaurant concept direct coordinate administrative duties purchasing culinary department increased gsi guest satisfaction index solid 467 ratio banquetcatering department custom created menus directed themed events top ranking accounts clientele improved food cost 26 ytd foodcost 241 effectively managing production accurately conducting purchasing methods applying cost saving procedures strongly improved house food production improving labor productivity budget achieved 976 point steritech food safety score 98 point score county health department executive chef 042012 022014 company name – city state emory conference center hotel 325 luxury guest rooms 5 outlets including 250 seat restaurant club lounge room service bowling lanes pub houston mill house wedding venue directly responsible culinary banquets operations 40000 sq feet meeting space leading managing team 30 employees including supervisorymanagement team 5 people financials growing property grossing 810 million revenue food beverage department ie food costing forecasting flowthrough revenue labor expenses purchasing etc created maintained impeccable food preparation visual aesthetic quality standards areas operation obtained excellent unifocus scores guest satisfaction ranging 9096 overall participated contributed major decision maker fb department ongoing improvement process culinary program training development direct fb management training team achieved food cost labor cost budget maintained excellent health inspection scores executive sous chef 082010 042012 company name – city state loews atlanta hotel 414 luxury suites 120 seat southern themed restaurant bar spa directly responsible managing overseeing multiple outlets including 120 seat restaurant 24 hour room service 37000 sq feet meeting space including 11000 sq foot ballroom 35 employees including supervisorymanagement team 5 people successfully coordinated managed banquet catering functions financials administrate duties high volume property grossing 1214 million food beverage department effectively hired trained developed high performance culinary stewarding team maintaining loews brand standards improved operating procedures maintained improved budgetary guidelines increased guest satisfaction number 1 loews corporation culinary department achieved outstanding health inspection scores throughout year obtained excellent employee survey record culinary department executive sous chefinterim head chef 102007 082010 company name – city state intercontinental hotel features 422 luxury guest rooms 24hour restaurant concept room service luxury club lounge themed bar 32000 sq foot meeting space 12000sq feet ballroom accommodate 850 seated dinners 1500 theater style reception setting responsible overall operation culinary department 4 star 5 diamond corporate flagship hotel intercontinental hotel group improved food cost 25 budget 282 maintained variables labor cost within budgets times strong contributor quality profit ownership directly responsible fb outlets including 24 hour french bistro concept fine dining xo cognac bar lounge room service spa dining banquet catering operations directly responsible 50 employees including leadership successfully operated interim executive chef transition ownership effectively managed process well culinary department financials high profile corporate events ihg banquet chef winery chef 032006 102007 company name – city state hotel features 277 luxurious guest rooms 6 food beverage venues pool bar golf grill full service spa winery features 120 seat bistro fine dining prix fix restaurant viking cooking studio various banquet venues responsible aspects culinary department direct emphasis banquets catering operations overseeing 6 fb outlets manager charge absence executive chef manage oversee entire culinary team 40 employees including 4 sous chefs responsible coordination administrative duties purchasing menu planning development outdoor facilities promoted winery chef 2007 education bachelors degree culinary arts hospitality management nutrition restaurant techniques 1 1998 rivb culinary institute city culinary arts hospitality management nutrition restaurant techniques business administration 1 1992 mavo college city business administration certifications servsafe manager certified certified managing multicultural diverse workforce skills administrative budgets budget concept conversion cooking clientele delphi dutch employee relations english features financials forecasting french german internet literate leadership managing management training market excel office 97 outlook windows 98 98 nt word mill profit purchasing quality reception recruitment safety spanish supervisory,CHEF +president career focus creative marketing professional mba seeking new challenge many years stay home mom broadbased background highly competitive dynamic organizations recognized decisive leader excellent team player summary skills proven professional experienced sales marketing management business development public private sector experience valuable network contacts excellent communication public relation skills event planning public speaking experience presented international honor award us department agricultures foreign agricultural service outstanding leadership commitment promotion us agricultural trade worldwide may 1998 skilled multitasker focused customer satisfaction training development marketing savvy team management deadlineoriented accomplishments proven professional experienced sales marketing management business development public private sector experience valuable network contacts excellent communication public relation skills event planning public speaking experience presented international honor award us department agricultures foreign agricultural service outstanding leadership commitment promotion us agricultural trade worldwide may 1998 awarded contract southern u trade association implement canadianus trade mission arranged conducted conferences handled guests transportation assembled media kits press releases master ceremony several conferences made presentations international marketing gas international trade division recognized state model excellence small business administration vision 2000 conference washington dc 1998 major international business honors graduate mba studies abroad germany july 1991 middle georgia college cochran ga honors graduate county coordinator two successful gubernatorial campaigns honored admiral georgia navy named outstanding young women america 91 executive board university georgias center international agriculture 96 present state 4h volunteer judge state competitions 9499 ga council international visitors host member business womens council 93 present member atlanta chamber commerce board directors refugee womens association metro atlanta 9596 english tutor armenian family 9495 atlanta women international trade 95present georgia economic developers trade committee 9799 honored kennesaw state university work international training programs 97 junior league dekalb county 9399 junior league ann arbor 99present alumni advisor georgia state universitys delta sigma pi business fraternity 88 professional experience president august 1999 january 2002 company name city state provide contract services organizations implementation global business strategies identifying new business opportunities conducting market research market promotions trade show representation product demonstrations awarded contract southern u trade association implement canadianus trade mission arranged conducted conferences handled guests transportation assembled media kits press releases master ceremony several conferences made presentations international marketing negotiated behalf buyersellers several large bulk commodity export transactions director international trade division november 1996 august 1999 company name city state atlanta ga brussels belgium supervised maintenance international trade database export trade lead program january 1998 january 1998 company name city state recognized state model excellence small business administration vision 2000 conference washington dc 1998 provided strategic direction management budgetary allocation training staffing atlanta brussels offices consulted companies development global business strategies organized managed trade show pavilions throughout asia americas developed seminars international trade secured speakers facility locations linked local suppliers foreign buyers distributors trade shows missions promotional campaigns supervised maintenance international trade database export trade lead program organized successful trade missions ga companies canada mexico exploring trading opportunities organizing training seminars hosting receptions companies developed departments promotional literature brochures publications press releases served southern united states trade association susta 98 generic allocation committee overseeing allocations 900 fifteen member states oversaw 400 promotion us fresh produce canada implementation food promotions canada costa rica uk russia united states mexico china japan coordinated taste georgia reception press visitors atlanta olympic games served board directors agriculture 96 agricultural pavilion centennial park coordinated olympic game volunteer activities georgia department agriculture advisor atlanta u export assistance center advisor georgia specialty foods association chairperson intertrade 97 atlantabased trade conference attracting 500 participants assistant director may 1995 november 1996 company name city state international account executive november 1994 may 1995 company name city state appointed us department commerceinternational trade divisions district export council scanwell freight express international freight forwarder nvocc atlanta georgia international account executive 1194595 responsible securing new logistic accounts computed air ocean freight rate quotations increased shipping volume providing air ocean consolidation arranged domestic cargo transportation various trucking lines coordinated monitored shipments liaison overseas offices airline steamship lines prepared reviewed international documentation cottontextile broker sales manager october 1991 november 1994 company name city state successful track record increasing cotton fiber textile sales southern u international markets met exceeded company quotas expanded domestic overseas textile accounts prospecting cold calling computer networks advised management industry regulations negotiated new lines credit handled letter credit transactions directed company importexport agricultural commodities arranged logistic details trained international school cotton 90 supervisorrisk fleet management january 1989 january 1990 company name city state supervised managed staff five employees coordinated property casualty automobile insurance coverage negotiated contract renewal new contract purchases budget analystlegislative relations january 1988 january 1988 company name city state liaison six large state government agencies negotiated budgetary requests facility managers education masters business administration business administration 1993 mercer university stetson school business economics city state us masters business administration 1993 mercer university stetson school business economics atlanta ga bachelors business administration finance risk managementinsurance 1987 university georgia terry college business administration city state us bachelors business administration 1987 university georgia terry college business administration athens ga double major finance risk managementinsurance delta gamma sorority uga studentalumni committee delta sigma pi business fraternity associate 1984 middle georgia college city state us associate business administration 1984 middle georgia college cochran ga honors graduate vice president student government advertising 1984 kernel college newspaper vice president student government student advisory council ga board regents assistant editor advertising editor kernel college newspaper voted miss middle georgia college 1984 student body internshipscooperative educationparttime employment mba international business mercer university major international business honors graduate mba studies abroad germany july 1991 professional affiliations awarded contract southern u trade association implement canadianus trade mission arranged conducted conferences handled guests transportation assembled media kits press releases master ceremony several conferences made presentations international marketing military experience january 1993 june 1983 company name county coordinator two successful gubernatorial campaigns honored admiral georgia navy metro atlanta chamber commerce atlanta ga membership development sales representative 1993 congressman richard ray us house representatives washington dc congressional intern summer 1983 languages english tutor armenian presentations awarded contract southern u trade association implement canadianus trade mission arranged conducted conferences handled guests transportation assembled media kits press releases master ceremony several conferences made presentations international marketing skills trade show buyer buyingprocurement market research marketing accounts cold calling commodities credit importexport prospecting sales sales sales manager fleet management assistant director liaison trading database games maintenance promotional staffing strategic direction training budget account executive documentation quotations shipping award business development commercial real estate event planning human resources sales northern telecom peachtree property management real estate real estate lending sales representative telecom training programs induction mba finance risk management advertising associate,AGRICULTURE +supervisor summary supervisor two years corrosion control facility us government shift supervisor three employees directly responsible maintenance upkeep twelve aircraft paint schemes currently maintain us government secret security clearance experience january 2004 january 2012 company name city state supervisor worked fa18c masked covered surfaces painted performed plastic media blasting remove paint corrosion striped sanded masked repainted surfaces blended polished finish match surrounding areas manually using portable power tools cleaned sanded applied chemical solutions prepare condition surfaces prior painting mixed thinned paint coating specified color consistency according standard formulas color charts using mixing equipment sprayed specified amount thickness primer protective decorative finish coatings paint lacquer sealer enamel onto prepared surfaces using spray equipment painted surfaces aircraft applying knowledge surface preparation painting techniques using spray painting equipment power tools work aids applied retouched paint using brush laid painted insignias symbols designs markings painted surfaces according blueprints specifications using stencils patterns measuring instruments brushes spray equipment regulated controls equipment cure dry paint coatings set portable ventilators exhaust units ladders scaffolding prior painting mainly worked aluminum metals respirator qualified supervised corrosion control facility supervising three employees directly responsible maintenance upkeep twelve aircraft paint schemes ran followed tool control program procedures followed technical manuals safety procedures inventoried hazmat separated hazwaste epa regulations recorded tracked hazmat usage ordered hazmat daily use helped maintain 0 accident rate safety within shop january 2012 current company name city state administration clerk prepare type route correspondence reports organize maintain files recieve office visits handle telephone communications operate computers word processing duplicating documents maintain records official publications october 2013 june 2014 company name city state aircraft worker worked p3s t34s t44s fa18s masked covered surfaces painted performed plastic media blasting remove paint corrosion striped sanded masked repainted surfaces blended polished finish match surrounding areas manually using portable power tools cleaned sanded applied chemical solutions prepare condition surfaces prior painting mixed thinned paint coating specified color consistency according standard formulas color charts using mixing equipment sprayed specified amount thickness primer protective decorative finish coatings paint lacquer sealer enamel onto prepared surfaces using spray equipment painted surfaces aircraft applying knowledge surface preparation painting techniques using spray painting equipment power tools work aids used chemicals strip paint clean aircraft parts masked covered surfaces prevent plastic media chemical stripper entering unwanted areas november 2014 march 2015 company name city state aircraft painter worked boeing 737 777 airbus 320 masked covered surfaces painted striped sanded masked repainted surfaces blended polished finish match surrounding areas manually using portable power tools cleaned sanded applied chemical solutions prepare condition surfaces prior painting mixed thinned paint coating specified color consistency according standard formulas color charts using mixing equipment sprayed specified amount thickness primer protective decorative finish coatings paint lacquer sealer enamel onto prepared surfaces using spray equipment used rollers brushes apply paint painted surfaces aircraft applying knowledge surface preparation painting techniques using spray painting equipment power tools work aids used chemicals strip paint clean aircraft parts masked covered surfaces prevent chemical stripper entering unwanted areas followed blueprints apply stencils markings placards april 2015 october 2015 company name city state aircraft painter worked airbus 319 320 masked covered surfaces painted sanded masked repainted surfaces blended polished finish match surrounding areas manually using portable power tools cleaned sanded applied chemical solutions prepare condition surfaces prior painting mixed thinned paint coating specified color consistency according standard formulas color charts using mixing equipment rolled brushed specified amount thickness primer protective decorative finish coatings paint lacquer sealer enamel onto prepared surfaces using spray equipment education florida state college jacksonville city state aircraft coating technician certificate intern hours 148 hours associated painters tulsa welding school city state welding certificate jobrelated training interests aviation structural mechanics common core class a1 4 weeks aviation structural mechanic organizational level strand class 40 hours aircraft corrosion 40 hours aircraft paintfinish 80 hours additional information aviation structural mechanics common core class a1 4 weeks aviation structural mechanic organizational level strand class 40 hours aircraft corrosion 40 hours aircraft paintfinish 80 hours honors awards navy hyperlink marine corps achievement medal ribbon affiliations member american legion post 76 much makers united childrens hope foundation skills blueprints c charts color office painting paint power tools publications maintain records maintain files safety supervising technical manuals technician telephone type welding word processing,AVIATION +consultant professional summary selfmotivated detail oriented senior computernetwork technician 20 years experience oil gas corporate network service environments windows server 2000 2003 2008 r2 cisco active directory administrator network administrator proven troubleshooting problem resolution skills independent worker valued team contributor excellent communication interpersonal customer service skills willing relocate core qualifications gis kingdom petra ms office 972013 citrix market data mitel 3000 5000 cisco cme exchange 2010 networking active directorycisco lanwan dhcp tcpip odbc vpn isilon accomplishments new horizons computer learning center houston texas implementing microsoft windows 2000 professional server implementing microsoft windows 2000 network infrastructure administering microsoft sql 2000 server database experience january 2014 february 2016 company name technical anaylst network anaylst t1 vsat network support applications pipeline technicians cisco unified communicator manage cisco voip phones work datto acronis symantec backup applications managed licensing flexlm petra supported user installation maintenance petra database restoration corrupted projects sql database managed installation configuration network workstations laptops gas control application management managing applications 2008r2 server accounting gas flow active directory management creation users groups permissions corporate users creating solutions measurement applications gas pipeline office 365 administrator create user mailboxes distribution groups desktop support users corporation support scada platforms insuring data connection consultant june 2013 december 2013 company name acquisition apache shelf properties cordinated network application replication apache oil gas worked apache 3rd part vendors contractors replicate apache infrastructure transition fieldwood energy replicating apache network databases applications voice offices gulf platforms seemless transition worked replace cisco phone system wored vendors replace application software license spn rescourcesdynamic offshore llcsandridge energy 42007 ndash 52013 network administrator managed installation configuration hardware software workstations laptops shore handled equipment communications offshore platforms terminal server administrator worked citrix applications corporate external users managed ision server gg applications users kingdom software administrator dell hp servers managed maintained osilon server nodes geophysical engineers managed ad created accounts users groups needed corporation access email network drives managed administrator mitel 3000 voip phones company managed 2003 2008r2 servers corporation managed installation pa workover jobs communications offshore built configured administrator exchange 2010 windows 2008r2 server managed network communication offshore platforms microwave vsat connectivitymanaged licensing prioritary software applications company managed supported bez server blackberryrsquos smartphone iphone samsung support vpn cisco client superior energy houstontexas 122005 ndash 42007 system support specialist install configure hardware software xp workstations laptops server 2003 network management active directory server 2003 remote desktop support users throughout region built managed servers corporation administrator exchange creating users troubleshooting server issues administror ad corporation support bez server blackberryrsquos support vpn cisco client sold dynamic offshore got promotion network administrator company senior workstation technician january 1997 january 2005 company name city state citrix administrator managed ad accounts install configure hardware software workstations laptops windows nt 2000 xp network energy trading floor live market feeds reuters bloomberg market data used active directory support users groups support network clientserver applications shared data storage proprietary software internet applications troubleshoot hardware software issues endusers throughout corporation education associate computer science technology 1993 microcomputer technology institute city state computer science technology skills accounting active directory ad apache backup bloomberg cisco citrix clientserver hardware client databases database dell dhcp email energy trading gis hp servers internet applications lan laptops managing market access exchange office ms office 97 windows 2000 windows nt microwave communicator network administrator network networking odbc oil phone system promotion reuters scada servers sql symantec t1 tcpip desktop support phones terminal server troubleshoot troubleshooting vpn voip wan,CONSULTANT +executive chef professional summary honed professional craft working new york city recently gastro arte oxford kitchen fort greene brooklyn hoboken oaxaca mexico well presiding two top rated highly coveted award winning well known extremely high volume knowles family restaurants hotel new jersey skills perfected completed aspects running award winning restaurants comes proven track record excellent reputation time highlawn given reigns sister restaurant manor chef cuisine work ethic dedication staff craft opportunity run establishment brought open gastro pubs sixty park next door pac center tap house grill opened establishments upscale casual rustic comfort food banquet catering site excellent reviews steady following also heavily involved lead chef consultant creating successful menus kitchen designs open restaurants halcyon montclair station montclair nj bistro seven three bernardsville stand food simple colorful plate designs bold flavors ability train inspire staff progressive lead example philosophy get loyal hardworking chef love industry take craft seriously bringing ego passion pride ambition number available interview earliest convenience believe meet standards skills beautiful presentation food strong attention safe food handling procedures effective planner work history executive chef 012013 current company name – city state designed purchased entire kitchen created menus menu design brunch included hired staffcreated employee handbooks set pars personally trained staff 15 open kitchen within 10 days hiring implemented complete opening manual restaurant brought vendors mostly local introduced sanitation guidelines day dots fifo auto chlor systems complete scratch kitchen including duck egg pastas ramen 25 food cost start received well community reviews excellent maintained skilled kitchen staff properly coaching counseling disciplining employees verified proper portion sizes consistently attained high food quality standards positively engaged customers offering menu information providing suggestions showing genuine appreciation business planned lunch dinner bar menus well special menus inhouse special events catering prepared operational reports analyses made appropriate recommendations progress negative trends created managed budgets operations capital equipment enhanced maintained central standardized recipe ingredient repository including nutritional cost information inspected kitchens observe food preparation quality service food appearance cleanliness production service areas maintained smooth timely operations preparation delivery meals kitchen sanitation achieved exceeded performance budget team goals regularly interacted guests obtain feedback product quality service levels led shifts personally preparing food items executing requests based required specifications ensured staff understood expectations parameters kitchen goals daily kitchen work chef de cuisine 012012 012013 company name – city state head chef 65k ran daily operations boh retrained staffmade kitchen efficient complete scratch sauces stocks pastas desserts raised check averages control food cost staffing ordering purchasing developed menus including desserts holiday season well many parties ranging 40 100 people per event average covers 180 250 nightly brunch satsun 100250 taphouse grille wayne nj executive chef 62 k redesigned failing outdated menu complete scratch kitchen retrained staffmade kitchen efficient raised check averages regained control food cost staffing training scheduling staff ordering purchasing incorporated 25 craft beer list food implemented proper food handling storage save money average covers 180250 nightly increased profits 16 annual gross 800000 chef de cuuisine 012010 012012 company name – city state chef dcuisine 55k succeeded challenge taking control revamping menu retraining cooks high level quality one year profits 23million solely la carte including banquets weddings 2 stars ny times 3 stars star ledger responsible 1215 kitchen employees including banquet personnel wait staff training quality control motivation problem solving ordering foods supplies entire restaurant includes bar banquet la carte kitchen scheduling menu development food costs waste control maintained accurately using excel spreadsheets working closely purveyors ensure best possible prices keep accurate food cost developed better techniques recipes banquet department produce superior food improve service times responsible weekly chef tasting menus holiday menus numerous private la carte functions held addition nightly service believes training foh aspects kitchen menu prices procedures better suit expectations customers received high marks health inspectors cleanliness proper labeling storage food items temperature control banquet chefspecial events leader 012006 012008 company name – city state learned trade saucier worked many events chefs around country james beard awards plating 1000 guests per event trained high volume production foods soups stocks proper cooling storing handling said products executive chef company name – city state annual profits 8000001million created menu lunchdinnerbrunchcraft beer list hired employeestrainedscheduling handled purchasing ordering restaurant received high marks health inspectors cleanliness proper labeling storage food items temperature control foods staff ready trained 5 days opening upscale casual concept opened great reviews executive sous chef company name – city state executive sous chefmaster saucier 48k responsible maintaining 2425 food cost teaching keep inventory properly manage waste better prep procedures annual gross 56 million training staff 1015 ordering scheduling including banquet department sauces stocks soups prepared daily excellent skills cleaning portioning meats fish mastered stations hot linesalads maintained highest quality food inviting pressure high volume kitchen 250 300 guests per night instilled managed closely daily prep lists solely responsible holiday prep menus 400750 guests la carte holidays excellent ny times 4 stars star ledger proudly presided james beard award dinner executive chef mitchell althozalso highly recognized jocelyn maplewood nj education graduate passaic valley high school city state graduate institute culinary education city state serve safe certified nyfc doh certified skills concept doh hiring inventory ledger excel spreadsheets money personnel problem solving purchasing quality quality control sat scheduling staffing sun teaching employee handbooks,CHEF +patient health advocate summary patient health advocate highly motivated qualified customer service establishing quick rapport utilizing calming inquisitive style confident many years experience prove asset seeking position provide variety new skills experience skills client relations specialist conflict resolution techniques focused customer satisfaction skilled multitasker high customer service standards call center management experience telecommunications knowledge proficient microsoft office suite skills careful active listener professional friendly multitasking computer proficiency customer needs assessment customer service data collection data entry documentation email typing microsoft excel microsoft office suite microsoft outlook experience november 2016 current company name city state patient health advocate ability motivate patients utilize therapy equipment accordance physicians direction combined skills encouraging complying equipment utilization facilitating effective efficient resolution patient accepts adhere manage aspects patient compliance monitoring specified regional andor state demographic using patient monitoring applications resources use application manage administration features patient administrationdata loading correcting usage data creating editing patient accounts prioritizing work assignments conduct field office intervention calls assist staff specific patient support overcome barriers improve therapy usage create work orders schedule patients field office visits appropriately trained staff promptly professionally respond incoming telephone calls emails patients employees referral sources monitor patient concerns patient satisfaction grievance issues investigation resolution assist management developing solutions better enhance work flows process efficiency september 2010 november 2016 company name city state senior customer qualification specialist respond telephone fax edi inquiries orders referral sources homecare patients document referral request coordination care provide information equipment supplies services assist walkin patients selection equipment supplies services demonstrate professional etiquette courtesy interfacing customers resolve patientcustomer complaints identifying problems coordinating appropriate corrective action assesses patient needs promotes company products services complies adheres regulatory compliance areas policies procedures best practices june 2010 september 2010 company name city state customer service associatecashier receives payment customers purchase merchandise operates cash register manages cash variances provides service customers processes customer sales include accepting payment packs merchandise issues receipts change maintains appearance store may include stocking performing general housekeeping duties november 2008 may 2010 company name city state customer service supervisor supervise child support customer service call center duties included maintaining daily statistics unit monitoring daily performance service representatives providing constructive criticism help improve skills serve resource others resolution complex problems issues using acses software biweekly submission payroll hire new employees administer disciplinary action including termination supervise daily activity call center policy procedures april 2006 november 2008 company name city state case manager responsibilities included working families lowincome families obtain child care assistance semiannual reviews cases determine eligibility assistance managing new client orientations communicating daily clients status case education training 1985 alameda high school city state united states general high school diploma,ADVOCATE +sales associate summary outgoing peopleoriented person effectively develops lasting professional relationships clients customers highlights quick learner outstanding customer service business management team player inventory control familiarity strong organizational skills active listening skills strong leadership skills accomplishments learned communicate staff well customers enthusiastic personality make people around happy excited full believe team would never able achieve wonderful goals takes wonderful group people achieve highest goals experience 012017 current sales associate company name city state help customers run registers throw freight help shelf resets make sure things clean organized 082016 122016 sales associateads superviser company name city state key holder help customers needs run registers throw freight also overseen ordering set ads month 052014 012015 indepentdant contractor company name city state document reviews computer skills also learn fast self motivated 102002 042015 manager company name city state built schedules set goals inventory cash handling seen group people customer service employee services six years grew salon 150 increase customer counts well 30 sales growth meet overcame several goals including topping chart top salon state utah ​ education 2000 high school diploma general south summit high school city state summit 2002 cosmotology heiritage college beauty city state skills extended classes interviewing hiring staff well goal setting follow staff well store 15 years experience building schedule also maintaining one good encouraging staff set high expectations well helping achieve goals also took couple seminars problem solving work place extended staffing schedules customers,SALES +senior business development manager summary business development professional experienced sales management marketing applications engineering filtration drying systems biopharmaceuticals fine chemicals agrochemicals industries highlights accomplishments supercharged sales highvalued filtration systems customers biopharmaceuticals specialty chemicals agrochemicals industries using consultative selling techniques consistently achieve 50 yearoveryear growth outstanding gross margins heinkel salesapplication engineer provided direct sales application engineering expertise users sizereduction classifying mixing drying equipment well downflowlaminar flow booths activepassive isolation systems specialty chemicals minerals industries used consultative salesrelationshipbuilding generate outstanding bookings every year supercharged sales highvalued filtration systems customers biopharmaceuticals specialty chemicals agrochemicals industries using consultative selling techniques consistently achieve 50 yearoveryear growth outstanding gross margins heinkel launched campaign rebrand company leading solution provider solidliquid separation analyzed complex customer requirements developed user requirement specifications urs presented best solution customer generated new product revenue 1750000 heinkel consulted process solutions highend battery chemicals manufacturer engineering firm created confirmed finetuned testing right solution demanding requirement collaborated closely customer engineering firm design complete solution package obtained 55 million equipment sales company 25 gross margins heinkel developed 3year roadmap provided strategic guidance required improve financial operations reduce costs capitalize companys core competencies hiredtrained inside outside sales repsdistributors result 200 topline growth record margins heinkel developed sales channel ground including identifying auditing hiring training manufacturers reps createdimplemented strategic plan drive product sales channels achieved sales ½ million new 6 million rebuilt centrifuges sanborn planned website content layout design metaalt tags seo search engine optimization developed internet marketing philosophy making website informative intuitive interactive web site become major consistent source inquiries heinkel sanborn tom p patnaik notable achievements continued led crossfunctional team identify customers unmet needs setup customer focus groups gather voiceofcustomer developed ideas generated concepts carried business analysis new product concept developed prototype establishedran beta site commercialized launched highvalue filtering centrifuge pharmaceutical chemical manufacturers ketema experience senior business development manager may 2014 march 2015 company name city state responsible growing engineering services major food beverage chemical clients strategic alliances creating new service solutions product lifecycle management asset management enterprise mobility internet things enhance productivity reduce cost client operations familiar various onsiteoffshore engagement models actively worked client scope propose dedicated nearshore engineering center major clientstargets include coca cola dupont basf among others director sales marketing april 2011 may 2014 company name city state turned around sales profitability european manufacturer centrifuges filters dryers ball valves biopharmaceuticals specialty chemicals agrochemicals industries combination setting clear strategic direction smart tactical execution using direct selling manufacturers reps used thought leadership consultative sales relationshipbuilding double sales 2 years creating robust sales funnel continued growth promoting companys reputation expertise salesapplication engineer june 2007 april 2011 company name city state provided direct sales application engineering expertise users sizereduction classifying mixing drying equipment well downflowlaminar flow booths activepassive isolation systems specialty chemicals minerals industries used consultative salesrelationshipbuilding generate outstanding bookings every year consultant january 2003 january 2007 company name city state provided sales marketing process application engineering expertise users process equipment lifescience chemical mining industries forthis specialized centrifuge consulting firm manager sales marketing december 1997 january 2002 company name city state charge sales marketing management launch several filtering centrifuge products pharmaceutical fine chemical biotech customers worldwide strategic planning sales channel setup marcom planning event management programs setup design office manufacturing partner overseas provided salesprocess expertise applications product support product manager april 1993 november 1997 company name city state responsible filtration equipment salesmarketing biopharmaceutical chemicals customers liaisoned swiss partner launch high filter us chromatography resin filtration activities frontline salestraining customersreps develop marketing collateral material pricing strategy product positioning gather competitive information tradeshow participation among others education mba marketing bs ms mech engineering mba marketing presentations business development professional 20 years track record success growing sales filterdryercentrifuge systems using direct sales rep channels us canada mexico experienced developing comprehensive marketing programs using consultative sales techniques promote highvalued productsservices adaptable communicator skilled creating visibility engaging prospects gaining trust fulfilling needs leading presentations levels customer personnel skills sales marketing sales consultative sales marketing marketing management sales product support strategic planning direct sales engineer mixing chromatography equipment sales filtration marketing collateral pricing product manager product positioning salesmarketing training sales selling strategic direction sales thought leadership asset management business development clients offshore operations product lifecycle product lifecycle management solutions auditing business analysis developed sales financial operations internet marketing million optimization outside sales product concept prototype prototypes sales channels sales sales search engine search engine optimization selling techniques seo testing sales voice mba,BUSINESS-DEVELOPMENT +business development manager summary innovative bilingual sales executive 6 years sales experience mexico usa successful acquiring expanding managing key corporate accounts core qualifications excellent customer service skills excellent research abilities customer retention negotiation skills tactfulness ­ generate positive company image contract review experience business development manager 052010 current company name city state responsible selling hydraulic pneumatic equipment mexico usa clients energy chemical mining industries meeting quotas 14m usd annually renewing contracts opening new accounts within assigned territory pioneered sales outreach potential us clients developed sales plan increase client base outside mexico scheduling 23 inperson client meetings potential us customers quarterly basis managing accounts energy industry like pemex metallurgical chemical industry like metmex peñoles developing business plans identify key opportunities deliver added value upsell products services key accounts booking customer followup calls inperson meetings top 50 accounts bimonthly maintain customer retention generating sales reports forecasts management review preparing quotations meet customers specific needs support collections efforts sales representative 072009 042010 company name city state obtained new accounts selling financial products services consumers businesses consistently achieved sales quota making 5060 outbound cold calls per day potential prospects maintained relationships offer best customer service provide personalized financial advice marketing intern 012009 062009 company name city state designed banners brochures annual events translated documents promotional material english spanish education bachelor business administration international business 2009 st edward´s university city state international business affiliations delta sigma pi business fraternity chapter vicepresident st edwards univ skills banners brochures developing business bi contracts client clients customer service english financial managing meetings promotional material selling sales sales plan sales reports scheduling 2 sigma spanish,BUSINESS-DEVELOPMENT +customer service specialist summary detailoriented individual strong technical skills ability learn concepts quickly proficient adaptable looking opportunity use knowledge experience assist customerservice focused company versatile student achieved success oncampus online classes core strengths utilized previous jobs required immediate attention detail learning new computer program applications highlights meticulous attention detail resultsoriented selfdirected time management professional mature strong problem solver resourceful dedicated team player strong interpersonal skills microsoft office excel power point understands grammar proofreading strong communication skills cash handling knowledge income tax procedures positive attitude strong organizational skills active listening skills computer proficient accomplishments 2010 co founder nonprofit assist women incarceration remodel project house purchased 032011 manage transitional house women fundraising create budget operational expenses may 1986 june 2005 mom 3 daughters home schooled children 2001 present active volunteer tri county regional jail classes computer sewing craft self improvement skills second language asl data collection data entry grammar proofreading multitask management reading comprehension 10key grasp new concepts experience 082014 current customer service specialist company name city state provide accurate appropriate information response customer inquiries address customer service inquiries timely accurate fashion demonstrated mastery customer service call script within specified time frames build customer loyalty placing followup calls customers reported product issues verify information computer system uptodate accurate update insurance policies homeowners account issue premium payments request research follow remove update required insurance coverage payments provide explanation letters sent customer regarding hazard flood windstorm condo master policies current position requires operating fourteen computer applications completing research within data base updating insurance coverage issuing payments answering customers concerns proficient manner 062005 current co owner company name city state inspect work sites measure dimensions lay work estimate materials job recommend options customers blending harmonizing contrasting colors refinish household furniture desks chairs tables bookcases coordinate completed ongoing routine painting exterior interior properties cover floors prepping priming painting surfaces maintain thorough inventory paint equipment supplies repaint entire apartments residents moved collaborate electricians carpenters mechanics complete construction projects determine appropriate color new replacement applications consultation customers 102012 082014 surfacer sanding paint line 2 company name city state assess work errors compliance issues make corrections modifications necessary clean finish subassemblies assemblies using hand power tools inspect sand remove defects automobiles enter paint booth 032011 072012 cashiercustomer service company name city state helped customers select products best fit personal needs maintained visually appealing effective displays entire store educated customers product service offerings collaborated customer service team members give exceptional service throughout entire shopping purchasing experience kept showroom clean maintained neat orderly product displays built customer confidence actively listening concerns giving appropriate feedback communicated merchandise needs issues appropriate supervisors timely fashion balanced needs multiple customers simultaneously fast paced retail environment processed shipments maintained organized stock shelves processed sales transactions accurately timely fashion unloaded trucks stocked shelves carried merchandise floor customers marked clearance products updated price tags worked team member performing cashier duties product assistance cleaning 111984 051986 payroll clerk company name city state computed hours applied individual client accounts processed payroll employee pay adjustments verified information computer system uptodate accurate processed confidential tax form information assisted payroll preparation entered data cumulative payroll document verified printed w2 year end reports 061983 071984 cash office bookkeeper apparel departments company name city state handled cash deposits using proper accounting procedures documentation entered weekly sales customer count sheets review management processed payroll employee pay adjustments maintained uptodate knowledge store policies regarding payments returns exchanges crosstrained provided backup customer service representatives needed computed accurate sales prices purchase transactions worked team member performing cashier duties product assistance cleaning expressed appreciation invited customers return store interacted customers retail buyers followup shipping statuses expedited orders assisted customers store product complaints compiled weekly monetary reports records store managers maintained adequate cash supply cash drawers multiple checkout stations responsible ringing customers timely manner guaranteeing high level customer service performed store opening duties including counting cash drawers checking equipment proper functioning processed merchandise returns exchanges education 2015 associate arts sociology sociology psychology communications sinclair community college city state gpa deans list academic achievement award national society leadership success sociology sociology psychology communications deans list academic achievement award national society leadership success,APPAREL +cs general construction worker summary hardworking years experience industry worksite resourceful experience handling materials operating machinery supporting overall team project needs indepth knowledge compliance mandates governing site worker safety singularly focused helping crews complete skilled work deadlines efficient manufacturing construction along dedication getting job done right punctual bringing diligent energetic approach years experience working within teams complete various projects ontime budget comfortable lifting heavy machinery safely operating jobrelated equipment tools well good communication skills makes well rounded candidate job skills hand tool operations standard operating procedures understanding basic welding skills safety behaviors expertise forklift driving equipment maintenance materials handling leadership conflict resolution problem resolution collaboration decisionmaking work ethic organizational skills maintenance repair troubleshooting experience company name city state general construction worker 122020 current collected removed debris work sites maintain team productivity minimize safety hazards reduced wasteful spending accurately cutting baseboard trim materials according specifications measured marked openings distances prepare sites trim stair installation collaborated multiple teams complete largescale housing projects promoting teamoriented atmosphere maintained clean safe working environment removing waste job site prior shift completion install doors trim baseboards custom stairs contractors specifications company name city state quality inspector 102017 112020 inspected titanium stainless steel carbon steel products work processes determine compliance handled measured mixed chemicals following prescribed methods testing requirements reviewed maintenance documents msds records completion accuracy prior archiving completion tracked findings updated computer tracking system documented assessments marked finished products grades accepted rejected designations completed evaluations properly using various gauges tools equipment recommended corrective actions minimize rate product defects inspected tested measured materials products installations specifications conducted routine visual inspections prior work uncover issues compliance tolerances documented filed maintained proper inspection records quality assurance documents interpreted classified production quality data multiple products measured product dimensions assess compliance specifications notified supervisors production problems helped identify correct concerns conducted material inspections incoming material assessed finished items defects ordered reworks eliminate irregularities observed employee fieldwork usage materials quality consistency trained new employees perform document quality inspections audits resolved quality issues final inspection escalated major problems quality manager inspected quality finished products making minor repairs meet project expectations performed quality control duties responsibilities including inspecting maintaining traceability completed timesheets traceability forms final documentations time forklift crane certified maintained shipping receiving cut materials exact requirements made customers specifications cold hot stretched materials set customers specifications helped different teams different areas needed trained comply osha standards regulations company name city state fuelercashiersnow removal 092016 042017 removed properly disposed snow public safety assisted purchases locating items signing rewards programs resolved issues cash registers card scanners printers worked closely frontend staff assist customers maintain satisfaction levels increased sales suggesting specific purchases customers observed company return policy processing refunds including inspecting merchandise wear damage processed transactions per day exceptional accuracy promoted specific item options drive sales achieve addon purchases trained new team members cash register operation stock procedures customer service monitored sales events added new merchandise rang purchases maintained high productivity efficiently processing cash credit debit voucher program payments customers assisted management completing endofday counts securing funds prevent loss theft processed sales transactions accurately promptly prevent long customer wait times helped customers find specific products answered questions offered product advice inspected items damage obtained replacements customers properly verified customer identification alcohol tobacco purchases assisted customers account updates new service additions promotional offers wiped counters conveyor belt remove debris maintain cleanliness resolved issues regarding customer complaints escalated worsening concerns management remediation learned roles departments provide coverage keep store operational completed daily recovery tasks keep areas clean neat maximum efficiency operated cash register collected payments provided accurate change wrapped items bagged purchases properly prevent merchandise breakage received payments merchandise issued receipts welcomed customers offering assistance help find necessary store items refueled semi trucks removed snow debris washed windows safety company name city state general construction worker 062015 092016 assisted distribution tools materials equipment skilled workers prepared sites concrete work breaking damaged concrete leveling contouring ground assisted electrical plumbing carpentry teams completing basic semiskilled work collected removed debris work sites maintain team productivity minimize safety hazards read understood specifications drawings blueprints complete accurate highquality work signaled equipment operators help align machinery movements smoothly transfer materials operating maintaining excavators loaders skid steers bulldozers backhoes organized maintained tools equipment enhance work efficiency assisted project planning measuring distances marking locations using tape measures measuring tools met company osha safety guidelines work site operations minimize worker risk used picks shovels dig spread level dirt gravel maintained clean safe working environment removing waste job site prior shift completion education training sandy creek high school city state high school diploma 062016 20152016 gulf breeze high school city state 20132015 citi city level 1 heavy equipment repair operation diploma heavy equipment operations 062016 certifications forklift certified overhead crane certified truck loading unloading certified osha 10 hour course certified,CONSTRUCTION +consultant summary military veteran phd breadth professional experience proven expertise long shortterm projects tight deadlines changing requirements highlights analytical problem solving superb writer editor articulate presentation skills research analysis data collection analysis effective team leader consulting research analysis qualitative analysis quantitative analysis social media project management media analysis editor copy editing data entry drafting editorial fundraising government law enforcement personnel management networking security sop public speaking leadership policy analysis accomplishments part marine security guard contingent sec state colin powell tashkent uzbekistan dec 2001 honor graduate south dakota law enforcement training 911 dispatcher class december 2006 publication cass 2009 voices postgraduate perspectives interdisciplinarity experience consultant awareness building donor relations uganda community farm eastern uganda pro bono consultancy services uganda community farm selfhelp african action extreme poverty advise ucf founder public relations media relations campaigns orchestrate strategies raise ucfs social media footprint fundraising profile helped plan successfully implement ucfs initial fundraising campaign resulting seed money open demonstration plot regional farmers raising ucfs profile enough garner partnership edinburgh global partnerships project editor prime research uk oxford primary contact editor ge renewable energy news project editorial services client media news briefs focusing commercial finance projects research news stories interest client write concise relevant abstracts story groupings upload data build newsletters high standard tight deadlines designed implemented set research procedures provide fast accurate adhoc reports keep clients aware changing reporting trends online media associate lecturerphd candidate company name research student topical expertise security policy peace building identity construction failed states specifically afghanistan eye toward understanding role historical interactions contemporary foreign policy security debates historical contemporary documentary research analysis plan organize deliver undergraduate lectures seminars attend present papers seminars conferences workshops marine security guard company name top secret security clearance expired provided internal security personnel property classified materials united states embassies overseas vigilance regarding potential regional threats regards extremism terrorism governmental instability unrest etc successfully organized hosted two annual marine corps balls budget 40000 diplomatic government business involvement responsible managing marine welfare recreation fund organize oversee diplomatic community functions prior acceptance marine security guard program served 0331 mos infantry machinegunner guantanamo bay cuba education phd international relations oxford brookes university international relations 2012 phd international relations progress final drafting phase awarded john henry brookes feesbased scholarship december 2016 master arts international studies oxford brookes university gpa dissertation deconstructive analyses failed state discourse historical bases contemporary forms implications international security case afghanistan dissertation deconstructive analyses failed state discourse historical bases contemporary forms implications international security case afghanistan international studies international studies security focus gpa top 5 class graduating distinction honors dissertation title toward genealogy failed state discourse international studies security focus top 5 class graduating distinction honors dissertation title toward genealogy failed state discourse bachelor science political science global studies south dakota state university city state united states political science global studies bs political science global studies cultural geography political science global studies cultural geography advanced coursework cultural geography international relations organizations gpa scholarship dr john henrickson award awarded twice academic achievement field political science 2005 2007 graduated cum laude honors scholarship dr john henrickson award awarded twice academic achievement field political science 2005 2007 graduated cum laude honors publications szarkowski dominant voice dominant silence foucaults governmentality uspakistan relationship published cass 2009 conference proceedings voices postgraduate perspectives interdisciplinarity presented published university aberdeen 2009 szarkowski need critical reflexivity oneeyed king land blind paper presented cass 2011 university aberdeen 2011 szarkowski historical legacies identity constructions security policy failed states afghanistan case paper presented international studies association san franciso 2013 skills ad articulate budget concise conferences consulting copy editing client clients data collection data entry drafting editor editorial fast finance fundraising government law enforcement leadership team leader managing materials media relations money mos networking newsletters personnel personnel management policy analysis presentation skills prime problem solving progress project management public relations public speaking quantitative analysis reporting research security clearance seminars sop stories workshops writer,CONSULTANT +executive assistantoffice manager summary continue manage employees perform best improving productivity reducing cost highlights word excel outlook powerpoint adobe prodoc quickbooks e2 system accomplishments decreased costs number negotiating pricing vendors regarding wholesale billing marketing procedures experience executive assistantoffice manager 012014 current company name schedule maintain multiple management calendars daily communication management president vp cfo coo director research schedule international domestic travel arrangements traveling employees prepare review update distribute company revenue report review approve enter accounts payable invoices followup ongoing tasks scheduling appointments ensuring correct information meetings telephone conferences personal appointments maintain company credit card accounts consult credit card holders proper usage maintain company cellular account employee usage input maintain drawings specifics engineering department schedule management meetings prepare agenda minutes onsite offsite meetings oversee manage major projects building expansion louisiana analyze companys master service agreementsnondisclosure agreements ensure execution correct prepare expense reports ensure entries calculations correct travel louisiana major meetings schedule prepare host multiple holiday parties local town certified fitness trainer 012012 current company name improve monthly revenue client references satisfaction reflecting performance perform marketing advertising strategies reach potential clients improve clientele attentive clients needs initiate manage appointmentstraining sessions clients punctual prompt attentiveness throughout entire session communicate effectively potential existing clients ensure appropriate actionattention addressed engagements gained trust clients consistent interactions coordinate manage clients weightloss statistics best suit clients needs demo representative 012012 012014 company name increased revenue expositions demonstrations resulted top sales 2 consecutive years improved productivity sales developing techniques used sampling products resulted top sales demo representative greater north houston area communicate customers diverse settings perform multiple sampling techniques live sampling improve positive feedback offering indepth knowledge details product manage coordinate arrange travel schedules appointments present attractive production urge potential new customers produce detailed documentation impact demonstration build maintain internalexternal relationships manage fulfill monthly budget requirements legal assistantoffice manager 012009 012014 company name successfully improve monthly invoices enforcing credit terms agreements clients review proofread format approve monthly invoices incomeexpense reports research prepare review interpret legal documents strict deadlines oversee ongoing projects mediations depositions meetings provide exceptional followthrough skills tasks coordinate procedures used new clients increase efficiency court filings mediations court dates conferences perform communication tasks verbal written public private governmental agencies manage advertising marketing scheduling collections trained supervised seasonal employees coaching enforcing routineconsulting regimes initiate maintain organize physical electronic client files oversee main schedule ensure availability effectively manage time provide administrative skills close attention detail multitasking analytical skills ensure effectiveness company education masters education counseling may 2018 university houston counseling bachelor science psychology english may 2014 university houston psychology english associate arts english language august 2012 lone star college english language certified fitness trainer august 2012 international sports science association certifications aha first aid cpr aed training certification oxygen usage safety awareness training certification bloodbourne pathogen osha standard 29 cfr 19101030g2i training certification excel continuing education power point continuing education act database prodoc efiling webinar skills accounts payable act administrative skills adobe advertising analytical skills scheduling appointments attention detail budget coaching conferences consulting cpr credit clientele client clients database documentation expense reports filing first aid legal documents director marketing meetings excel outlook powerpoint power point word multitasking pathogen quickbooks research safety sales 2 sales scheduling statistics telephone trainer travel arrangements arrange travel written,FITNESS +chef credentials national registry food safety professionals certified food safety manager national registry food safety professionals test administratorproctor education training high school diploma jun 1991 newington high school city state summary passionate chef broad background various culinary styles positions natural leader excellent interpersonal communication skills ability get things done overcoming obstacles accomplishments voted best restaurant 2013 multiple best accolades experience chef oct 2016 current company name city state aspects independently operated hospital kitchen including staffing payroll menus inventoryordering pl employee training discipline cleaning equipment maintenance monitor pl food labor costs maximize budget minimize waste interview hire train new staff oversee dietetic techs work closely dietitians ensure specialized diets adhered well creating flavorful recipes enhance taste presentation adhering specific dietary needs handle cash deposits maintain statistical reports monitor trends account money reduced food costs expertly estimating purchasing needs buying approved suppliers provided courteous informative customer service open kitchen format systematically tasted smelled prepared dishes observed color texture garnishes expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget local labor laws implemented supported company initiatives programs effectively managed assisted kitchen staff producing food banquets catered events cafeteria areas ensured smooth kitchen operation overseeing daily product inventory purchasing receiving followed proper food handling methods maintained correct temperature food products established maintained open collaborative relationships kitchen team consistently produced exceptional menu items regularly garnered diners praise quickly courteously resolved guest problems complaints conducted daily inspections maintained food sanitation kitchen equipment safety reports regularly developed new recipes accordance consumer tastes nutritional needs budgetary considerations enforced appropriate workflow quality controls food quality temperature developed strategies enhance catering retail food service revenue productivity goals provided nutritious safe visually appealing innovative properly prepared flavored food consistently tasted smelled observed dishes ensure visually appealing prepared correctly displayed positive friendly attitude towards customers fellow team members diligently enforced proper sanitation practices prevent spoiling contamination foods consistently emphasized food quality specialized consistently verified kitchen staff followed recipes portioned serving guidelines correctly identified opportunities increase revenue decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction built fostered team environment techniques conduct staff meetings resolve service product personnel issues ensure federal state local safe food handling guidelines met inspect areas kitchen maintain clean sanitary environment scheduled monitored time 50 plus employees increased cafeteria sales 25 maintain sales creatively preparing new healthy entrees ​ chef supervisor aug 2015 oct 2016 company name city state check quality raw cooked food products ensure standards met monitor sanitation practices ensure employees follow standards regulations check quantity quality received products order requisition food supplies needed ensure efficient operation supervise coordinate activities cooks workers engaged food preparation inspect supplies equipment work areas ensure conformance established standards determine food presented create decorative food displays instruct cooks workers preparation cooking garnishing presentation food collaborate personnel plan develop recipes menus taking account factors seasonal availability ingredients likely number customers prepare cook foods types either regular basis special guests functions demonstrate new cooking techniques equipment staff record production operational data specified forms preparing specialized menus children dietary needs requirements clean inspect galley equipment kitchen appliances work areas ensure cleanliness functional operation apportion serve food facility residents employees patrons cook foodstuffs according menus special dietary nutritional restrictions numbers portions served clean cut cook meat fish poultry compile maintain records food use expenditures direct activities one workers assist preparing serving meals bake breads rolls pastries train new employees take inventory supplies equipment plan menus varied nutritionally balanced appetizing taking advantage foods season local availability executive chefownergm aug 2012 aug 2015 company name city state monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations check quality raw cooked food products ensure standards met monitor sanitation practices ensure employees follow standards regulations check quantity quality received products order requisition food supplies needed ensure efficient operation supervise coordinate activities cooks workers engaged food preparation inspect supplies equipment work areas ensure conformance established standards determine food presented create decorative food displays instruct cooks workers preparation cooking garnishing presentation food estimate amounts costs required supplies food ingredients collaborate personnel plan develop recipes menus taking account factors seasonal availability ingredients likely number customers analyze recipes assign prices menu items based food labor overhead costs prepare cook foods types either regular basis special guests functions determine production schedules staff requirements necessary ensure timely delivery services recruit hire staff cooks kitchen workers meet customers discuss menus special occasions weddings parties banquets demonstrate new cooking techniques equipment staff meet sales representatives negotiate prices order supplies arrange equipment purchases repairs record production operational data specified forms plan direct supervise food preparation cooking activities multiple kitchens restaurants establishment restaurant chain hospital hotel restaurant kitchen bar manager aug 2009 aug 2012 company name city state check identification customers verify age requirements purchase alcohol balance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise incr identification customers verify age requirements purchase alcohol balance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise increase business identification customers verify age requirements purchase alcohol balance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise increase business identification customers verify age requirements purchase alcohol balance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise increase business identification customers verify age requirements purchase alcohol balance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise increase business identification customers verify age requirements purchase alcoholbalance cash receipts attempt limit problems liability related customers excessive drinking taking steps persuading customers stop drinking ordering taxis transportation intoxicated patrons stock bar beer wine liquor related supplies ice glassware napkins straws serve wine bottled draft beer take beverage orders serving staff directly patrons clean bars work areas tables mix ingredients liquor soda water sugar bitters prepare cocktails drinks slice pit fruit garnishing drinks ask customers become loud obnoxious leave physically remove arrange bottles glasses make attractive displays plan organize control operations cocktail lounge bar order requisition liquors supplies supervise work bar staff bartenders clean glasses utensils bar equipment collect money drinks served plan bar menus create drink recipes serve snacks food items customers seated bar prepare appetizers pickles cheese cold meats monitor compliance health fire regulations regarding food preparation serving building maintenance lodging dining facilities monitor food preparation methods portion sizes garnishing presentation food ensure food prepared presented acceptable manner count money make bank deposits investigate resolve complaints regarding food quality service accommodations coordinate assignments cooking personnel ensure economical use food timely preparation schedule receive food beverage deliveries checking delivery contents verify product quality quantity monitor budgets payroll records review financial transactions ensure expenditures authorized budgeted maintain food equipment inventories keep inventory records schedule staff hours assign duties establish standards personnel performance customer service perform food preparation service tasks cooking clearing tables serving food drinks necessary plan menus food utilization based anticipated number guests nutritional value palatability popularity costs keep records required government agencies regarding sanitation food subsidies appropriate test cooked food tasting smelling ensure palatability flavor conformity organize direct worker training programs resolve personnel problems hire new staff evaluate employee performance dining lodging facilities order purchase equipment supplies review work procedures operational problems determine ways improve service performance safety assess staffing needs recruit staff using methods newspaper advertisements attendance job fairs arrange equipment maintenance repairs coordinate variety services waste removal pest control record number type cost items sold determine items may unpopular less profitable review menus analyze recipes determine labor overhead costs assign prices menu items monitor employee patron activities ensure liquor regulations obeyed greet guests escort seats present menus wine lists schedule use facilities catering services events banquets receptions negotiate details arrangements clients estimate food liquor wine beverage consumption anticipate amounts purchased requisitioned create specialty dishes develop recipes used dining facilities establish enforce nutritional standards dining establishments based accepted industry standards take dining reservations coordinate promotions venders promoteadvertise increase business,CHEF +manager summary ten years management experience focus team building project management ten years experience network engineer systems administrator majority experience working microsoft dell hp ibm symantec mcafee trend micro cisco hardware software business solutions extensive experience microsoft exchange server comfortable cisco command line ios voip qos tagging layer 2 3 4 switching packet shaping used fluke optiview wireshark netflow analyzer solarwinds network performance monitor sms assist process identifying network bottlenecks performance issues experience business education medical manufacturing environments recently working great deal hyperv vmware data loss prevention software highlights software symantec backup exec system recovery endpoint protection trend micro mcafee eset acronis shadowprotect gfi crow canyon dameware wireshark netflow analyzer splunk sms fluke optiview solarwinds npm microsoft response point gp crm sharepoint databases sql mysql hardware servers workstations laptops printers smart phones routers switches firewalls wireless access points lto autoloaders cctv pbx ip phone systems biometric scanners readers applications apache iis cisco asdm cisco vpn client mas 90 sage medical manager braintree pacscarm vmware citrix smartfilter imail websense iprism web security hyperv sonicwall global vpn client adobe foxit phantom pdf jobboss made2manage erp word excel access industries business manufacturing education medical operating systems windows 2000 server server 2003 server 2008 server 2012 exchange server2000 2003 2007 2010 2013 associated migration tools cisco ios linux mac os methodologies project management system analysis design business process flow database maintenance system checks troubleshooting advanced troubleshooting virus spyware removal computer diagnostics repair server management hardware support troubleshooting highly motivated resourceful advanced knowledge diagnostic techniques advanced knowledge security firewalls dlp accomplishments saved company 5000000 per year refurbishing used computers technological equipment switching internet providers t1 lines cable experience manager 072012 current company name city state server installations migrations sonicwall firewalls vpn installation support wireless access points multilayer switches routers help desk support 3 sites multimode fiber microsoft exchange server server 2012 hyperv installation support windows xp mode windows 7 windows 8 sharepoint microsoft dynamics gpcrm project server sql macola cctv time attendance hardware software biometric reader installation support syspine ip microsoft response point voip creo proe windchill solidworks quickbooks enterprise mcafee saas network security disaster recovery infrastructure design support network hardware software troubleshooting administration user accounts responsible developing annual budget responsible project management administration group policy active directory help desk support hyperv dlp information technology engineer 102008 072012 company name city state server installations migrations migration databases exchange server sql mysql cisco pix asa 5505 installation support network security wireless hardware installation support symantec backup exec endpoint protection mac os help desk support multiple sites phone system voip support administration group policy active directory dhcp dns hardware software troubleshooting upgrades migrations legacy software packages senior network engineer 102007 062008 company name city state server installations migrations databases exchange server sql mysql hp servers secure computing webwashers snapgear firewallvpn appliances cisco switches trend micro products symantec products network security wireless installation support virtual machines help desk support multiple sites phone system voip support administration group policy active directory dhcp dns end user support information technology engineer 032005 102007 company name city state server installations migrations migration databases mas 90 sql mysql cisco 1721 2800 3600 series routers cisco catalyst 2900 3100 series switches hp procurve switches symantec products network security wireless installation iscsi nassan intel hardware media servers terminal server applications braintree pacs carm biometric readers time attendance installation support help desk end user support 7 sites administration group policy active directory dhcp dns vpn tunnels ftp servers sage medical manager voip qos layer 3 4 switching cisco aironet access points toshiba hybrid pbx voip phone system qos support hipaa compliance media servers iscsi fibre channel san nas design installation support assistant professor 082000 072005 company name city state program chair region 2 south bend elkhart warsaw server installations teaching network microsoft mcsa cisco ccna classes programming routers switches installing configuring windows 2000 server server 2003 supervised computer information systems faculty staff adjunct instructors three sites region 2 hardwaresoftware troubleshooting support administration group policy active directory ferpa compliance education davenport university city state usa information technology certification classes network engineering network mcsa ccna operating systems business applications network engineering 1988 western michigan university city state usa counselor education counseling psychology administration student personnel services counseling postsecondary education 1985 indiana university city state usa ba sociology sociology psychology ivy tech community college city state usa information technology certification classes cisco ccna cisco switching routing certifications comptia network microsoft mcp 70210 70215 previously certified cisco ccna skills active directory adobe apache backup exec budget business process c ccna cisco ios cisco citrix hardware crm client databases dhcp disaster recovery dns erp firewalls firewall ftp help desk support help desk hp hp servers iis information systems intel ip project management laptops linux mac os macola mas 90 mcafee medical manager access mcp microsoft dynamics excel exchange server microsoft exchange server sharepoint windows 7 windows 8 2000 windows xp word migration mysql enterprise nas network engineering network hardware network security network operating systems pacs pbx pdf phone system phone systems printers programming project management quickbooks routers sage san scanners servers sms software troubleshooting solidworks sql supervising switches cisco switches symantec system analysis design teaching user support phones terminal server toshiba trend upgrades vpn voip windows 2000 server,INFORMATION-TECHNOLOGY +information technology specialist professional summary skills account management cables cabling help desk linux ms exchange server sharepoint network security desktop support unix hp unix vbscript visual basic programming windows server active directory account management help desk linux ms exchange server 2010 networkserver security desktop support unix windows server geographic information system group policy scom sccm vbscripts powershell sans active directory account management troubleshooting help desk linux ms exchange server 2010 networkserver security desktop support unix windows server geographic information system group policy scom sccm vbscripts powershell sans work history information technology specialist summary skills qualifications 072008 current computer network specialist company name – city state serve lan administrator installed maintain 100 servers installed maintain hyper v cluster 9 nodes administer several systems including exchange 2010 lync 2013 active directory 2012 including user accounts group policy microsoft system center operations manager 2012 proofpoint spam filter iboss web filter arcgis manage active directory user accounts troubleshoot active directory replication issues necessary maintain 3 sans including nimble dell equallogic storsimple assisted selecting alertus desktop alerting system watching vendor demonstrations recommending best alerting system environment work users high level technical issues analyze issue sand take corrective action perform new employee technology orientations cellphone training groups individually write modify scripts powershell vbscript administer vsphere server 062001 072008 technology specialist iii company name – city state install configure hp network switches program switch ports assign vlans connect network wall ports terminate network cables necessary troubleshoot network port communication errors take appropriate action correct problems utilize tcpip utilities ping tracert ipconfig diagnose network problems installed maintain whats network device connectivity monitoring software configured program send sms messages device service goes installed maintained blackberry enterprise server ms exchange server fedora core linux multi router traffic grapher 2 windows 2003 domain controllers renaissance learning read 180 servers xiotech san tnt network security appliance written number dos vbscript scripts automate many functions including student user account creation exporting data student information system formatting export file create approximately 5000 student user accounts create home folders set permissions utilized group policy secure workstations install new software implemented district geographic information system recommending arcgis software manager worked city county agencies acquire base layers created additional layers school sites attendance areas communicated teachers managers students installed supported variety software including anti virus office fortress desktop security rosetta stone escape financial system education software used ghost software image computers necessary lan administrator install manage hyper v servers manage 3 sans dell equallogic nimble storsimple troubleshooting server client issues administer exchange 2010 proofpoint spam filter iboss web filter system center operations manager operation manager emc networker backup installed maintain active directory group policy user account management analyzing technical issues improve functio9nality softwareoperating systems windows server 2016 2012 2003 2000 windows xp 7 10 linux hp unix microsoft office 2007 2010 2013 2016 skype business track work orders escape financial system aeries student information system alertus desktop alerting laserfiche sharepoint 2013 lync 2013 iboss web filter proofpoint spam filter exchange 2010 dag client access array informacast speaker systemmicrosoft system center operations manager emc networker backup software arcgis desktop server maas360 mobile phone management azure hardware install components network interface cards ram video cards hard drives raid controllers network cabling motherboards power supplies also troubleshooting components education 2013 attended several college computer science courses includes visual basic programming unix several networking courses exchange week long course emc networker week long course arcgis week long course windows 2012 powershell week long course skills,INFORMATION-TECHNOLOGY +assistant teacher summary teachers aide lovingly taught 8 children ages 0 18 months thorough guiding children variety daily activities making sure curriculum ageappropriate fun dependable reliable worked others shifts couldnt make work highlights charting recordkeeping child abuse prevention understands developmental disorders active listener first aid certificate basic clerical knowledge reliable punctual friendly cheerful energetic teamwork oriented housekeeping experience assistant teacher november 2014 october 2015 company name city state assistant teachersanitized toys play areas daily maintained safe clean constantly supervised play environment supported childrens emotional social development oneonone attention prepared served cleaned daily meals 8 children used readaloud time alphabet games promote early literacy used clear communication professionalism develop constructive relationships families clearly communicated children developmentally appropriate way carefully supervised children play area instructed children health personal habits including eating resting toilet habits cashier hostess salad bar person november 2006 january 2009 company name city state accepted payment customers made change necessary assisted diners seating needed assisted coworkers cleaned prepared various foods cooking serving cleaned bars work areas tables cleaned maintained beverage area display cases equipment order transaction area cleaned spilled food drink broken dishes removed empty bottles trash greeted customers restaurant drivethru took rang orders handled payment thanked customers performed serving cleaning stocking duties establishments prepared coffeebased beverages request serve prepared pastries food items used food handling standards washed peeled cut seeded fruits vegetables compiled maintained records food use expenditures prepared buffet salad bar dinner service continually kept carpets floor clear debris received frequent customer compliments going beyond normal duties cashier hostess salad bar person july 2004 september 2006 company name city state accepted payment customers made change necessary assisted coworkers assisted diners seating needed cleaned maintained beverage area display cases equipment order transaction area cleaned prepared various foods cooking serving cleaned bars work areas tables cleaned spilled food drink broken dishes removed empty bottles trash greeted customers restaurant drivethru took rang orders handled payment thanked customers greeted guests sat tables waiting areas kept drink stations clean ready service prepared coffeebased beverages request serve prepared pastries food items prepared food items sandwiches salads soups beverages stocked supplies serving stations cupboards refrigerators salad bars stored clean equipment utensils used food handling standards washed peeled cut seeded fruits vegetables communicated customers regarding orders comments complaints compiled maintained records food use expenditures provided customers product details coffee blend preparation descriptions prepared buffet salad bar dinner service continually kept carpets floor clear debris maintained professional tone times including peak rush hours received frequent customer compliments going beyond normal duties owner receptionist sales april 2001 december 2003 company name city state managed receptionist area including greeting visitors responding telephone inperson requests information maintained front desk reception area neat organized fashion made copies sent faxes handled incoming outgoing correspondence issued 8 paychecks vendors suppliers biweekly basis handled cash deposits using proper accounting procedures documentation 3years office experience addressed negative customer feedback immediatelykept records room availability guests accounts manually using computers kept records room availability guests accounts manually using computers monitored daily banking transactions worked quickly efficiently minimal oversight accomplish assigned duties recommended helped customers select merchandise based needs exchanged returned merchandise customers quickly efficiently opened closed store including counting cash opening closing cash registers creating staff assignments demonstrated customers come first serving sense urgency maintained friendly professional customer interactions worked team member provide highest level service customers education associate science computer information science 2017 everest university online city state us recipient zenith grant social work university north dakota city state got credits finished liberals 082012 052014 alot classes social work business northland community technical college city state took alot classes office assistant liberals 082008 052014 skills people skills enthusiastic people person problemsolving organizational skills,TEACHER +ownerattorney mediator executive profile attorney 25 years helped individuals businesses northern ohio build futures primarily areas contracts divorce mediation elder care employment estates family law probate property law trusts wills skill highlights leadershipcommunication skills human resources negotiations expert skilled divorce mediator estate planning taxes legal research writing expert core accomplishments awarded 100000 gund cleveland foundations initiate cuyahoga county juvenile courts custody mediation program serving diverse never married parents professional experience ownerattorney mediator january 2001 current company name city state gather evidence formulate defense initiate legal actions interview clients witnesses ascertain facts case analyze evidence apply relevant laws regulations precedents order reach conclusions arrange conduct depositions discovery obtain information evidence relevant claims determine existence amount liability according evidence laws administrative judicial precedents evaluate information documents claim applications birth death certificates physician employer records interview claimants agents witnesses obtain information disputed issues research laws regulations policies precedent decisions prepare hearings recommend acceptance rejection compromise settlement offers gather analyze research data statutes decisions legal articles codes documents prepare legal briefs opinions file appeals state federal courts appeal investigate facts law cases search pertinent sources public records determine causes action prepare cases analyze probable outcomes cases using knowledge legal precedents prepare documents conduct transactions appraise inventory real personal property estate planning probate draft legal documents wills deeds mortgages lease purchase settlement agreements probate wills represent advise executors administrators estates negotiate settlements civil disputes advise clients concerning business transactions claims liability various legal rights obligations founding initial director march 1995 june 1996 company name city state researched submitted grant proposals cleveland gund foundations developed forms procedures facilitate mediation process recruited selected initial applicants conducted trainings evaluated results among mediators conducted initial meetings disputants outline mediation process settled procedural matters fees determined details witness numbers time requirements conferred disputants clarify issues identify underlying concerns develop understanding respective needs interests used mediation techniques facilitate communication disputants furthered parties understanding different perspectives guided parties toward mutual agreement prepared mediation agreements disputants sign assistant director law march 1986 august 1988 company name city state advised appointing authorities departments parks recreation properties public services utilities received proclamation declaring june 10 1988 wendy wills day legal services rendered city cleveland litigation gathered analyzed research data statutes decisions legal articles codes documents prepared legal briefs opinions filed appeals state federal courts appeal arranged conducted depositions requests production documents discovery obtain evidence relevant claims litigation 676 780 manager cleveland oh promoted manager assistant manager trainee four 4 progressively larger ladies apparel department stores northeast ohio recruited interviewed selected trained supervised corrected sometimes fired ladies department employees responsible receiving human resources merchandising office procedures operations sales ladies apparel departments manager assistant managerintraining august 1976 august 1980 company name city state education jd law cum laud rank 11th 1983 clevelandmarshall college law cleve state univ city state gpa cum laud rank 11th cleve diploma honors college prep 1971 normandy high school rank 3rd city state cum laud english cleveland state univ cleve oh 100 hours mediation training american mediation association annual requirement 12 hours continuing legal education since 1984 publications mediation idea whose time come kirtland business rev lakeland community college kirtland oh ethical utilization paralegals ohio cleveland state univ 45 cleve state law rev 711 1997 skills administrative assistant manager clarify drafting legal documents english forms grant proposals human resources inventory law research write briefs opinions laws litigation management mediation conduct meetings merchandising office operations policies real estate receiving sales settlements utilities articles,APPAREL +consultant executive profile visionary operations executive solid experience managing levels multiple projects including budgeting administration skills multiple facility management oversight asc administrator mentoring training development revenue cycle management vendor negotiations budget creation analysis diverse market industry knowledge process improvement qapi program support accreditation preparation payer contracting negotiations core accomplishments created employee education module customer service asc environment 30 minute power point presentation asc employee understand complexities customers involved running asc well received staff recommended adopted enterprise wide board managers noted distinct change employees demeanor training module mentored multiple new prospective administrators trained prospective administrators different aspects asc operations referred various organizations reference materials created revenue cycle asc program increase collections identified key roles required successful revenue cycle strategy trained staff members proper practices business office created metrics goals staff members achieve successfully collected 100 goal sixteen consecutive quarters professional experience consultant 011998 current company name city state owner healthcare practice management consulting recruiting business helped clients establish new practices set billing systems charting systems human resource manuals osha manuals set mini ivf egg retrievals performed provided management physician offices provided consultation services practices regarding accounts receivable analysis accounts payable physician billing coding scheduling billing software recruitment computer hardware important aspects running medical practice director surgical services asc administrator 062009 112012 company name city state marketed facility prospective surgeons increasing case volumes 40 reduced expenses including salaries wages benefits 25 worked increase staff morale interacting participating departments participated investor relations contacting regular basis created new customer service initiative utilized departments mentored materials manager areas business prepared ba business set new accounting system scratch transition management company prepared financial reports center participated board meetings developed agendas reports board review approval worked new information technology support person implement new policies procedures separation management company negotiated agreements vendors capital equipment expenditures supplies maintained great relationships vendors field well credit department mentored asc administrators negotiated behalf surgery center onetime letters agreement order perform surgeries patients center yet contracted imaging center administrator 082006 032008 company name city state negotiated contracts health plans subcontracted providers independent physician associations ipas help increase revenues accounting duties including preparing financial statements monthly basis reducing costs cpa implemented new programs provide incentives staff based scan volumes resulted 25 increase scans profit loss responsibility reduced expenses 25 year year renegotiating vendor agreements helped physician partners buyout general partner providing insight previous mergers acquisitions experience received acr accreditation mri ct ultrasound departments regional director 012006 082006 company name city state managed seven exceptionally busy ophthalmology optometry optical clinics staff employed physicians technicians office staff negotiated contracts subcontracted providers independent physician associations health plans increasing revenues reduce expenses developed new aspects practice selfpay cosmetic areas increased profits practice developed policies procedures utilized throughout seven clinics established new customer service guidelines use front back office reducing number patient referring provider complaints issues interim administrator manager materials manager business office manager 072000 102004 company name city state interim administrator two six month engagements managing entire ambulatory surgery center staff worked corporate managing pl balance sheet matters acted operating room manager materials manager six months search new nurse manager made sure resources allocated operating room surgeries based schedules managed clinical operations staff operating rooms schedules supply ordering converted company limited partnership healthsouth limited liability corporation completely owned physiciansincluding benefit transition accounts receivable accounts payable etc without increasing expense members jcaho accreditation zero issues education general education connecticut college city state 32 gpa bachelor arts business administration charter oak state college 34 gpa master arts healthcare administration western connecticut state university 32 gpa affiliations asc association casa napw mgma rbma awarded national association professional womens vip woman year healthcare 2013 interests certified open water scuba diver additional information us navy ombudsman uss dace ssn607 official navy appointment nominated atlantic fleet admiral ombudsman atlantic submarine fleet navy league assisted navy families financial difficulties obtain financial assistance multiple available agencies consultant thrift shop manager american red cross trained first responder,CONSULTANT +adult education instructor summary seasoned agriculture teacher 20 years experience world education excellent teaching leadership skills track record achieving exceptional results ffa programs also credit recovery programs current high school program improvement numbers covina high school also bloomington high school also involved bringing life adult education program colton joint unified school district compassionate teacher excited take new professional challenges assist students improving learning skills abilities hardworking responsible professional adept crisis response activity planning experience company name city state adult education instructor 082016 current developed diploma program fit needs community continues work community wants see students succeed move either industry college company name city state agriculturecredit recovery teacher 082000 current planned conducted activities balanced program instruction demonstration work time provided students opportunities observe question investigate goal setting established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations parent communication regularly met parents discuss student issues course weakness areas studentcentered curriculum planning developed midsemester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year developed interesting course plans meet academic intellectual social needs students developed implemented interesting interactive learning mediums increase student understanding course materials routinely met students parents regarding inclass issues learning interruptions discuss solutions received high remarks creativity classroom lesson plans instructional techniques students parents faculty created enforced childbased handson curriculum promote student interest receptive learning implemented student discipline measures decreasing classroom disruptions 80 combined discipline plan effective measures various lesson plans increase concentration participation progress student accountability company name city state agriculture teacher 081995 082000 developed interesting course plans meet academic intellectual social needs students developed implemented interesting interactive learning mediums increase student understanding course materials routinely met students parents regarding inclass issues learning interruptions discuss solutionsimplemented student discipline measures decreasing classroom disruptions 80 accomplishments cal poly pomona pomona ca usa community involvement leader high desert challengers 4hfor last 12 years involved helping kids raise animals learning sew san bernardino county fair material development created diploma program adult education targeting students desire achieve receiving diploma create engaging educational experience lesson planning introduced new learning methods ensure total comprehension students ​ education subject matter authorization science science 2016 ucr extension program crosscultural language academic dev cert 2005 university san diego city state usa crosscultural language academic dev cert bachelor science agriculture education 1995 agriculture education affiliations national education association nea 1995 present cta 1995 present skills excellent classroom management experience working special needs students feel ag special needs go hand effectively work parents motivating students innovative lesson planning positive atmosphere promotion advise students academic vocational curricula career issues community service blooming ffa completed jacket drives less needy bloomington ffa completed shoe drives put together turkey thanksgiving food baskets 25 needy families christmas thanksgiving worked local 4h clubs high desert challengers phelan roadrunners mojave greens put together clothing drives jacket drives toy drives less fortunate worked builders club helped veterans dinner additional information material development created college prep lessons targeting college bound students process improvement develop new courses resulted program growth plan develop create engaging educational experience plan development able plan conduct activities balanced program instruction demonstration work time provided students opportunity observe question investigate goal setting established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations parent communication regularly met parents discuss student issues course weakness areas studentcentered curriculum planning developed midsemester evaluation students give feedback curriculum suggest alternative course materials subjects remainder year,AGRICULTURE +substitute teacher professional summary selfmotivated results oriented resourceful professional focused delivering compassionate patient experiences accompanied organizational problemsolving interpersonal communications excellent customer service skills 10 years social services within health care family community addition advocate promoting happy healthy balanced individuals proactive adept interacting effectively ability multitask effectively core qualifications critical thinker understands medical procedures effectively influences others good written communication relationship team building medical terminology knowledge cultural awareness sensitivity cpr certified maintains strict confidentiality certified cnahha medical assistant accomplishments received award outstanding performance housekeeping manager cleanness comfort suites inn hotel region received awards deans list acted department goto person challenging calls clients ten years volunteering summer basketball camp pads homeless shelter experience substitute teacher aug 2014 current company name city state filled absent teachers emergency short medium term assignments followed teaching programs set regular teachers prepared outlines necessary set corrected homework assignment projects fostered safe positive supportive learning environment ensured good order behavior class respected confidentiality information adhered nondiscriminatory policies guidelines event planner jun 2013 current company name city state provide personal catering event services health fairs senior community events hospital events health care ceos physicians act menu consultant food beverage selections arrange event décor oversee room set food preparation venue operations act onsite liaison way catering venue operations staff medical assistanthyperbaric chamber technician apr 2011 mar 2013 company name city state responsible recording patient vitals ie temperature pulse respiration rates blood pressure well patient examination room prep responsible cleaning dressing wounds responsible explaining treatment procedures patients accountable collecting preparing laboratory specimens responsible regulating patients oxygen levels hyperbaric chamber therapy familiar practices standard concepts procedures acquainted performing necessary maintenance systems operating monitoring hyperbaric chamber hyperbaric support systems responsible using computerized applications scheduling various administrative duties home health aide sep 2004 jul 2009 company name city state assisted resident bathing grooming meal prep medication management responsible recording residents vitals ie temperature pulse respiration rates blood pressure assisted residence adaptabilitytransference wheelchair adaptive equipment monitored reported abnormalities andor deviations residents health stats provided safe direct personal care residence defined home care aide program fulfilled agency responsibilities completing required documents accurately timely participated required agency meetings identified reported process improvements opportunities within home order enhance quality service provided health clerk aug 2001 aug 2004 company name city state performed various administrative duties assisted student registration responsible record keeping appointment setting greetings phones supply inventory responsible application first aid treatment required administered medications students mental disorders monitored treatments well compiled data maintained student documents conducted vision hearing screenings interviewed parents iep meetings education bachelor arts psychology minor social work 2012 governor state university city state psychology minor social work associate science psychology 2004 south suburban college city state psychology skills adaptive equipment administrative duties appointment setting agency blood pressure cna consultant cpr certified first aid home care team building meal prep medical terminology medication management meetings bathing policies quality record keeping recording scheduling supply inventory teaching phones therapy vision wounds written communication,ADVOCATE +project mangerlead super professional summary profile proven track record 21 years experience general construction project manager across extensive career directed organized multimillion dollar construction projects renovations optimized operationsprofits full scale projects overseen multitrade construction teams broad repertoire skills project management estimating planning complex data profit analysis resourcing organizational networkingliaison professional development fieldwork supervision leadership project management strong background professional versatility administration oversight complex integrated construction projects directed construction ontime onbudget variety different environments including power plants government healthcare housing educational schoolsuniversitiesdormitory settings approaching projects holistically punctually efficiently knowledge skills needed guide projects perconstruction stage beyond meticulous adaptive troubleshooting field issues design conflicts occur commercial internal relations development articulate collaborative privilege open frequent communication means developing highly productive multitrade teams able build maintain viable trusting relationships construction team members ie construction workers architects engineers commercialcorporate third parties ie business owners government officials based foundation mutual respect clear communication skillful negotiationcounsel additionally team player mentors leads example seeking employment construction manger skills construction estimating management procore project management primavera project scheduling p2 microsoft word microsoft excel microsoft project field operations inspections troubleshooting problem solver quality control inspection team building leadership project coordination development osha regulation project safety cost profit analysis civil engineering project planning development project supervision work history project mangerlead super 092017 current company name – city state · spearheaded construction completion 65 million honors dollars living learning community fivestory 153670 sf urban infill building newark campus rutgers university facility provides 391 beds students variety configurations including double occupancy rooms studios one twobedroom apartments also includes classroom academic support spaces 25000 sf ground floor retail 5story precast concrete 74000 sf parking garage 330 parking spaces · preemptively planned work ahead secured subcontractor commitment period two weeks · accounted precise allocation resources subcontractors always sufficient material equipment manpower perform task · secured necessary permits eg municipality permits sidewalk closures utility permits approvals shop drawings · safely consciously maneuvered heavy equipment organized suitable accommodations around archaeological excavation progressing construction project work · site logistic analysis revealedneed overhead crane accounted project plan budget utilized ingenuity resourcefulness adjust planning ultimately repurposed conventional crawler stage cranes stationed strategically designated locations carefully directed material delivery limited space courtyard adjacent city streets execute construction dorms garage · developed routinely reviewed site conditions enhance project task performance accessibility completion timely fashion · enhanced schedule improved worker safety operation continuity task sequentially making arrangements masons carpenter build shear wall ahead steel precast crane erection · accelerated work winter 2018 enclosing building tarp temporary heat allow interior construction continue prior arrival exterior island building panels · made provisions open bay loading material debris removal included scope subcontractor bid · insured sprayon fireproofing steel completed prior installation exterior panel per fire rating specifications building · updated architect engineer daily engage troubleshooting project design deficiencies · methodically rotated divided trades safely exterior work including following installations electric vaults sidewalk transformers pulling cable exterior stud framing insulation dens glass waterproofing exterior slabs exterior brick exterior aluminum storefront demolition sidewalks sidewalks curb replacement construction project manager 042016 082017 company name – city state construction completion ipic dobbs ferry cinemas valued 12 million dollars including 8 dine –in theaters restaurant may 2016 june 2017 construction completion learning experience valued 3 million dollars construction scheduled completion 5 million dollar la fitness center union nj october 2017 prconstruction coordination development 20 million dollar meridian housing complex including 106 4 story apartment units 2 story concrete parking garage coordination demolition site work concrete construction parking garage obtained necessary utility construction permits project city hackensack nj collaborated p eg build transformer vaults electrical power successfully implemented pilelag well dewatering system necessary support excavation construction underground concrete structure parking garage achieved maximum cost effectiveness providing value engineering construction means methods managed construction schedules achieve adequate labor coverage projects held construction progress regular status meetings project team scheduled workforce needs superintendents allocated company resources meet project requirements kept project schedule within budget serving project leader executive construction project manager 042014 042016 company name – city state managed two projects englewood fire house englewood nj edgeboro maintenance building east brunswick nj projects valued 15 million combined expedited process projects despite previous projected challenges start stay schedule instituted hybrid dewatering dry gravel mat system allowed construction foundation englewood fire house water level accelerated interior renovation process edgeboro maintenance building utilizing machinery demolish interior masonry drywall partitions directed roof replacement early project allow new construction edgeboro maintenance building bid obtained new work company valued 5 million dollars construction managersuper 102013 042014 company name – city state managed multiple projects liaising various government agencies jersey city exterior pedestrians stair project hanover sewerage authority executed construction 2 sludge detention ponds nyc park construction faber skate park roger morris park renovation compensated steepness inaccessibility site terrain jersey city pedestrians stair project building temporary roads enable pile rig concrete truck access utilized surveyor skilled masons build faber skate park lieu hiring specialized skate builders order accommodate budget constraints utilized shop inhouse workforce replicate landmark project requirements roger morris park construction manager filed super 012013 102013 company name – city state directed supervised construction operations non profit organizations brooklyn ny led team 50 tradesmen renovate 150 apartment units common areas 2 midrise buildings senior citizens facilitate operation advancing project 4 month behind schedule 1 month ahead schedule restructured organization resourced needed material revised planning working crew able work efficiently estimated acquired 500 homes damaged storm sandy construction project manager 062009 122012 company name – city state national construction company services clients within power industrial healthcare gaming educational sectors guided completion rutgerss 40m12 story student housing 3story retail total 165000 sf camden nj dorm houses 350 students 102 residential units completed dow jones 4m press plant upgrade maryland georgia within budget ontime effectively executed 100m underground infrastructure site work astoria power plant preconstruction closeout analyzed blueprints specifications facilitated procurement materials identified monitored subcontractors vendors ensure compliance work scopes prepared oversaw budgets schedules well performing regular spot inspections avoided revenue loss scheduling issues company accelerating completion foundation several months offsetting delay created problematic issuance building permit championed difficult coordination fasttrack selfperformed excavation backfill work underground electric conduit mechanical piping augercast piling massive concrete foundation efficiently organized several crews complete tasks accelerated schedule 2 shifts daily including weekends optimized companys operations projects success troubleshooting numerous field issues design conflicts construction project manager 072007 062009 company name – city state general contracting company serving clientele within diverse sectors education government directed 75m project included new construction 3 buildings renovation 3 existing buildings played critical role preconstruction coordination general construction mechanicalelectrical trades spearheaded coordination building general construction trades mechanical electrical trades supervised staff 6 professional direct reports led successful effort resolve issues complex prison security system vendor design architect construction manager owner interfacing effectively parties clarify specifications minimize misunderstandings took initiative collaborate coordinate closely project principals including owner architect engineer field superintendent crews subcontractors maintain steady progress control costs scheduled workforce needs superintendents allocated company resources meet project requirements construction project manager 122004 072007 company name – city state guided completion construction projects entire life cycles including scheduling budget control material acquisition subcontractor oversight troubleshot project designs conductedmonitored inspections generated detailed project status reports documentation spearheaded successful completion 65m 13story student housing highrise project umdnj newark new jersey coordinating perconstruction work various trades ensure commitment schedule scope duration directed complex site operations umdnj housing project including coordinating 5story parking garage filigree system reinforced concrete mechanical electrical trades coordinated construction 9 stories girder slab structural steel hollow core precast concrete slabs reinforced concrete exterior prefab masonry granite cast stone panels highrise housing parking garage expedited companys completion 140m new demonstration school east orange new jersey including perconstruction work field coordination underground piping site work foundations structural steel interior exterior masonry collaborated project scheduler prepare schedule baseline logic sequence duration senior construction project cost estimator 022001 122004 company name – city state company specializes perengineering buildings architecture design construction management selfprepared project development conceptual estimates company clients interfaced effectively architects engineers project principals strengthened companys operations profits impressive project design cost estimating generating 60m additional revenue within 1 year achieved companys 1st federal government project obtaining 15m designbuild perengineered defense department building site work gabreski airport long island new york championed successful closeout assisted living seniors project facilitating release 1m retainage company coordinated product installation scheduled experienced crews achieve project scopes work prepared material orders complete projects time within budget delivered comprehensive bid proposals type projects gained client approval costs construction project manager 021999 022001 company name – city state general contracting company purchased keyspan large utility company 2000 oversaw large crews completion selfperformed site work concrete masonry structural steel carpentry electric plumbing hvac communicated organized architects engineers resolve design field issues directed 2 projects state university construction fund valued 20m supervising 4 professional direct reports interfacing effectively state university representatives facilitate meetings payments field issue resolution quality controls schedule updates education associate science civil engineering technology 1985 new york city technical college city bachelor applied arts science structural engineering 081990 nj institute technology city continued education civil structural engineering bachelor applied arts science civil engineering 081980 faculty engineering alexandria university city continued educations civil engineering accomplishments documented resolved closeout racanelli construction led release 1 one million dollar increased racanelli construction revenue 60 million dollar 1 one year led teams design build architectengineers subcontractor project award successful profitable completion 15 fifteen million dollar project racanelli construction supervised team 6 professional 75 seventy five million dollar led successful completion patracca sons took failing 12 million dollar new fire house project led successful completion increased revenue 1 one million dollar took charge company operation 10 employees increased company revenue 6 million within 3month dobtol construction took failing operation built team 50 tradesmen renovate 150 apartments led successful completion non profit organization certifications osha 62 hour site safety supervisor includes •30 – hour osha construction safety health certificate •8 hour site safety manager refresher chapter 33 certificate •8 hour nyc dob sst fall prevention training •4 hr ny dob sst supported scaffold user refresher training •8 hr osha prescribed sst courses bundle •4 hr osha sst elective certified soil inspector working nycdob superintendent licensee skills construction estimating management procore project management primavera project scheduling p2 microsoft word microsoft excel microsoft project field operations inspections troubleshooting problem solver quality control inspection team building leadership project coordination development osha regulation project safety cost profit analysis civil engineering project planning development project supervision work history project mangerlead super 092017 current company name – city state · spearheaded construction completion 65 million honors dollars living learning community fivestory 153670 sf urban infill building newark campus rutgers university facility provides 391 beds students variety configurations including double occupancy rooms studios one twobedroom apartments also includes classroom academic support spaces 25000 sf ground floor retail 5story precast concrete 74000 sf parking garage 330 parking spaces · preemptively planned work ahead secured subcontractor commitment period two weeks · accounted precise allocation resources subcontractors always sufficient material equipment manpower perform task · secured necessary permits eg municipality permits sidewalk closures utility permits approvals shop drawings · safely consciously maneuvered heavy equipment organized suitable accommodations around archaeological excavation progressing construction project work · site logistic analysis revealedneed overhead crane accounted project plan budget utilized ingenuity resourcefulness adjust planning ultimately repurposed conventional crawler stage cranes stationed strategically designated locations carefully directed material delivery limited space courtyard adjacent city streets execute construction dorms garage · developed routinely reviewed site conditions enhance project task performance accessibility completion timely fashion · enhanced schedule improved worker safety operation continuity task sequentially making arrangements masons carpenter build shear wall ahead steel precast crane erection · accelerated work winter 2018 enclosing building tarp temporary heat allow interior construction continue prior arrival exterior island building panels · made provisions open bay loading material debris removal included scope subcontractor bid · insured sprayon fireproofing steel completed prior installation exterior panel per fire rating specifications building · updated architect engineer daily engage troubleshooting project design deficiencies · methodically rotated divided trades safely exterior work including following installations electric vaults sidewalk transformers pulling cable exterior stud framing insulation dens glass waterproofing exterior slabs exterior brick exterior aluminum storefront demolition sidewalks sidewalks curb replacement construction project manager 042016 082017 company name – city state construction completion ipic dobbs ferry cinemas valued 12 million dollars including 8 dine –in theaters restaurant may 2016 june 2017 construction completion learning experience valued 3 million dollars construction scheduled completion 5 million dollar la fitness center union nj october 2017 prconstruction coordination development 20 million dollar meridian housing complex including 106 4 story apartment units 2 story concrete parking garage coordination demolition site work concrete construction parking garage obtained necessary utility construction permits project city hackensack nj collaborated p eg build transformer vaults electrical power successfully implemented pilelag well dewatering system necessary support excavation construction underground concrete structure parking garage achieved maximum cost effectiveness providing value engineering construction means methods managed construction schedules achieve adequate labor coverage projects held construction progress regular status meetings project team scheduled workforce needs superintendents allocated company resources meet project requirements kept project schedule within budget serving project leader executive construction project manager 042014 042016 company name – city state managed two projects englewood fire house englewood nj edgeboro maintenance building east brunswick nj projects valued 15 million combined expedited process projects despite previous projected challenges start stay schedule instituted hybrid dewatering dry gravel mat system allowed construction foundation englewood fire house water level accelerated interior renovation process edgeboro maintenance building utilizing machinery demolish interior masonry drywall partitions directed roof replacement early project allow new construction edgeboro maintenance building bid obtained new work company valued 5 million dollars construction managersuper 102013 042014 company name – city state managed multiple projects liaising various government agencies jersey city exterior pedestrians stair project hanover sewerage authority executed construction 2 sludge detention ponds nyc park construction faber skate park roger morris park renovation compensated steepness inaccessibility site terrain jersey city pedestrians stair project building temporary roads enable pile rig concrete truck access utilized surveyor skilled masons build faber skate park lieu hiring specialized skate builders order accommodate budget constraints utilized shop inhouse workforce replicate landmark project requirements roger morris park construction manager filed super 012013 102013 company name – city state directed supervised construction operations non profit organizations brooklyn ny led team 50 tradesmen renovate 150 apartment units common areas 2 midrise buildings senior citizens facilitate operation advancing project 4 month behind schedule 1 month ahead schedule restructured organization resourced needed material revised planning working crew able work efficiently estimated acquired 500 homes damaged storm sandy construction project manager 062009 122012 company name – city state national construction company services clients within power industrial healthcare gaming educational sectors guided completion rutgerss 40m12 story student housing 3story retail total 165000 sf camden nj dorm houses 350 students 102 residential units completed dow jones 4m press plant upgrade maryland georgia within budget ontime effectively executed 100m underground infrastructure site work astoria power plant preconstruction closeout analyzed blueprints specifications facilitated procurement materials identified monitored subcontractors vendors ensure compliance work scopes prepared oversaw budgets schedules well performing regular spot inspections avoided revenue loss scheduling issues company accelerating completion foundation several months offsetting delay created problematic issuance building permit championed difficult coordination fasttrack selfperformed excavation backfill work underground electric conduit mechanical piping augercast piling massive concrete foundation efficiently organized several crews complete tasks accelerated schedule 2 shifts daily including weekends optimized companys operations projects success troubleshooting numerous field issues design conflicts construction project manager 072007 062009 company name – city state general contracting company serving clientele within diverse sectors education government directed 75m project included new construction 3 buildings renovation 3 existing buildings played critical role preconstruction coordination general construction mechanicalelectrical trades spearheaded coordination building general construction trades mechanical electrical trades supervised staff 6 professional direct reports led successful effort resolve issues complex prison security system vendor design architect construction manager owner interfacing effectively parties clarify specifications minimize misunderstandings took initiative collaborate coordinate closely project principals including owner architect engineer field superintendent crews subcontractors maintain steady progress control costs scheduled workforce needs superintendents allocated company resources meet project requirements construction project manager 122004 072007 company name – city state guided completion construction projects entire life cycles including scheduling budget control material acquisition subcontractor oversight troubleshot project designs conductedmonitored inspections generated detailed project status reports documentation spearheaded successful completion 65m 13story student housing highrise project umdnj newark new jersey coordinating perconstruction work various trades ensure commitment schedule scope duration directed complex site operations umdnj housing project including coordinating 5story parking garage filigree system reinforced concrete mechanical electrical trades coordinated construction 9 stories girder slab structural steel hollow core precast concrete slabs reinforced concrete exterior prefab masonry granite cast stone panels highrise housing parking garage expedited companys completion 140m new demonstration school east orange new jersey including perconstruction work field coordination underground piping site work foundations structural steel interior exterior masonry collaborated project scheduler prepare schedule baseline logic sequence duration senior construction project cost estimator 022001 122004 company name – city state company specializes perengineering buildings architecture design construction management selfprepared project development conceptual estimates company clients interfaced effectively architects engineers project principals strengthened companys operations profits impressive project design cost estimating generating 60m additional revenue within 1 year achieved companys 1st federal government project obtaining 15m designbuild perengineered defense department building site work gabreski airport long island new york championed successful closeout assisted living seniors project facilitating release 1m retainage company coordinated product installation scheduled experienced crews achieve project scopes work prepared material orders complete projects time within budget delivered comprehensive bid proposals type projects gained client approval costs construction project manager 021999 022001 company name – city state general contracting company purchased keyspan large utility company 2000 oversaw large crews completion selfperformed site work concrete masonry structural steel carpentry electric plumbing hvac communicated organized architects engineers resolve design field issues directed 2 projects state university construction fund valued 20m supervising 4 professional direct reports interfacing effectively state university representatives facilitate meetings payments field issue resolution quality controls schedule updates,CONSTRUCTION +qa test analyst profile seeking position manual software quality assurance analyst 4 years experience quality assurance analyst dealing various levels testing functional regression system user acceptance performance testing smoke testing experience testing applications based different architectural platform clientserver web based saas industry experience finance banking retail health care well versed agile agile scrum waterfall vmodel methodologies experience communicating dealing different stakeholders meet deliverable experience creating test plan developing test scenarios executing test cases logging defects well versed software development life cycle sdlc software testing life cycle stlc defect management life cycle dmlc experience working qa teams offshore onsite communicating clients requirements expectations execute qa process smoothly various projects able effectively communicate verbally writing using english hindi urdu experience root cause analysis rca issues identified defects improve product quality experience backend database testing writing sql queries extract data validation developed maintained appropriate metrics maintain quality control development process quick learner easily adapt different responsibilities technologies team player well ability work independently selfstarter strong analytical skills combined effective communication organizational skills planning ability able handle multiple tasks simultaneously dynamic environment core qualifications operating systems windows 95 9820002007nt win 7 xp bug tracking tools quality center jira databases oracle sql server 20052008 browsers internet explorer firefox chrome safari test management tools mercury interactive tools hp test director quality center alm mobile operating systems appleios android windows professional experience qa test analyst 092014 current company name kohls one nations largest leading department store retail apparel accessories home goods based plano texas working inventory management application provides status tracking inventory inventory management tools interact pos point sale system vendor management shipment tracking system tool helps kohls track monitor entire inventory role tester test kohls mobile app different os platforms ios android devices responsibilities participated phases development lifecycle pertain software quality assurance reviewed analyzed business requirement documents brd functional specification documents fsd completeness testability meet acceptance criteria actively participated work team create test plan test data test cases document tracked bug discrepancies using quality center store details bug discrepancies enhanced regression testing continuously worked team improve testing process provided feedback clarification training support necessary different stakeholders tested kohls apps different os platforms ios android using physical devices like ipad iphone android windows performed backend testing using sql queries extract data validate customers accounts points rewards history environment windows 7 windows xp apple mac book pro software quality center net sql server microsoft office xml quality analyst assurance 102013 072014 company name city state humana one nations leading diversified health service company serving members information resources help make better informed decisions health care dedicated helping people improve health responsibilities actively participated phases development lifecycle associate software quality assurance analyzed requirement document completeness testability accommodate acceptance criteria performed testing ensure quality products business ensure proper operation without defects ascertained identified test data based predetermined requirements mitigate risk write sql queries retrieve data validate content xml log files prepared test strategies test scenario test cases execute test cases cover verifying validating implemented regression testing methodology every new build release track bug using quality center store details bugs discrepancies enhanced regression testing continuously review improve testing process worked agile environment attended daily scrum meetings provide daily status updates project provided feedback clarification training support necessary tested mobile apps different os platforms ios android using physical devices like blackberry ipad iphone android environment windows 7 windows xp apple mac book pro software quality center net sql server microsoft office xml manual tester 062010 062013 company name bank fast growing community bank highly profitable financial holding company company provides complete range banking financial services customers basic business banking maintenance system bms application provides accounts lists accounts summary accounts transactions various accounts ability transfer funds various accounts using fund transfers role tester test application cross browser compatibility involved functional regression testing create test cases clients manage different financeaccount modules benefits package establish verify large volume data manage accounts pay bills transfer funds responsibilities reviewed business requirement documents brd functional specification documents fsd use cases representing qa stages sdlc responsible qa deliverables prepare test plan test scenarios create test cases help use case documents functional documentation new pos application part agile team participated daily scrum meetings sprintiteration planning meeting retrospective reviews developed test scenarios designed test cases various finance accounts modules manage new existing clients various benefits package created validated large volume data via manage accounts transfer funds pay bills coordinate dev team bring defects closure participated test design execution test cases improve quality software manually tested different creditdebit cards pos device bank certification involved mobile testing process first launch application prepared defect summary reports management using quality center continuously review improve testing process performed backend testing executing sql statements extract data verify output ui involved analysis modifications existing test plans test cases environment windows xp safari windows 7 software ms excel quality centernet sql server microsoft office xml qatar airways tanzania jr quality assurance analyst 072009 052010 worked qa qatar airways several web based applications different projects tracking system wide upgrades qatar airways offers frequent flyer program members also use sky miles within sky miles started ask members pin number entered goes members info table gets saved option implemented security reasons responsibilities involved full testing lifecycle analyzing business requirements testing phase prepared test scripts testing gui security pci compliance responsibilities included meeting team preparing test strategies testing approach wrote test cases execute manually using test director test lab conducted regression testing identified bugsdefects logged issues defect management test director conducted mapping easily identify results requirements test director write sql queries retrieve data database environment windows xp quality center education jun 1999 university north alabama bachelors marketing marketing graduated yes yes additional information status permanent residence card green card skills net agile apple approach ask banking basic benefits book browsers content credit clients databases database debit documentation xml fast finance financial functional funds gui hp internet explorer inventory inventory management apple mac meetings mercury interactive ms excel microsoft office windows 7 windows win 7 2000 windows 95 98 nt windows xp operating systems os oracle pci pos quality quality assurance qa requirement retail scrum sdlc scripts specification sql sql server test director upgrades vendor management,BANKING +sales advisor career overview motivated customer service specialist 30 years retail experience fastpaced teambased environment core strengths creative problem solver ms windows proficient quick learner trusted key holder exceptional communication skills work experience 012011 current sales advisor company name city state prepare present encourage sales specific items food hot cold household items air freshners detergents etc appliances coffee makers soda machines etc successfully met exceeded sales goals also sold featured products occasion greeted customers entering store ascertain customer wanted needed described product customers accurately explained details care merchandise 012008 012009 cardiac care assistant company name city state performed pacemaker tests phone handled forty calls per day helped patient andor assisting agent relax test could conducted properly patients ages circumstances varied responsible give proper instructions resulting test adequate final review doctor 012003 012005 analyst company name city state instituted system manage subscribers accounts receipt eclectic journals investigative work locate publishers delinquent shipments missing issues researched subscribers original orders verify correct payment sent received publisher educational background 1974 bachelors degree biology dillard university city state biology personal information 1986 present engaged volunteer work involves public contact public speaking extensive record keeping spend 70 hours per month work interface variety people diverse backgrounds additional information additional information 1986 present engaged volunteer work involves public contact public speaking extensive record keeping spend 70 hours per month work interface variety people diverse backgrounds additional information personal information 1986 present engaged volunteer work involves public contact public speaking extensive record keeping spend 70 hours per month work interface variety people diverse backgrounds additional information additional information 1986 present engaged volunteer work involves public contact public speaking extensive record keeping spend 70 hours per month work interface variety people diverse backgrounds skills communication skills creative problem solver publisher ms windows quick learner sales phone,SALES +public relations specialist brand consultant summary many individuals applying position within organization decide best candidate successful public relation professionals need creative dynamic organized teamoriented strong desire succeed qualities recognized previous roles worked iconic fashion brands ann inc childrens place managed national international media relations special events served camera company spokesperson consistent record creating implementing leading extremely successful public relations campaigns executing high profile events note solid interpersonal skills ability interface individuals levels also strong talents creating writing producing communication pieces organizational skills allowed prioritize schedules complete projects within time budget guidelines highlights ms office suite word excel access powerpoint project pro cision google analytics lexis nexis fashion experience public relations specialist brand consultant july 2014 november 2015 career highlights responsible pitching securing positive press coverage clients media platforms including tv print digital social media blogs consumer brands startups responsibilities execute media plans development media strategies writing press releases tracking follow releases engagement editorial writers editors partner key stake holders marketing efforts partnerships events new product launches social media management content creation blogger outreach analytics educate brand stakeholders regarding image elevator pitches key points branding media exposure public speaking event programs general public relations activities public relations social media manager november 2012 june 2014 company name career highlight responsible execution management public relation strategies support company initiatives efforts garner press create relationships key members media influencers responsibilities developed monthly public relations social media strategies promote vmu brand philanthropy special events identified engaged pop culture industry influencers help create additional brand awareness garner press managed departmental budgets ensure aligned corporate financial goals managed external pr agency formalized social media strategies grew fan base engaged followers authored attention grabbing press releases prepared information media kits wrote executive speeches needed spearheaded media tours device launches national level public relations social media manager january 2009 june 2012 company name operated national international public relations manager childrens place lead public relations communications strategy north america fiscal 2009 2012 developed executed communications plans intended build brand awareness synergistically drive sales company use multichannel multipartner media campaigns functioned pr manager defining public relationsmarketing communications strategy managed media relations celebrity partnerships event planning program execution seasonal collection launches corporate partnership initiatives led impactful retail pr support programs sales oversaw pr agency team seven managed 15m public relations social media spend annually implemented social media strategies generating 11m fans 2009 2012 responsibilities managed quarterly fashion shows major media markets across us canada led external pr agency tracking editorial coverage analyzing trends maintained relationships editors stylists enhance brand awareness continue keep childrens place key player childrens fashion category managed organize media events introduce new products press communicated cross functional teams sales marketing merchandising seasonal roll outs ensure pr efforts aligned company initiatives order drive sales instore online assistant manager january 2006 january 2009 company name public relations events career highlight responsible development execution public relations campaigns events maximize companys branding opportunities charitable contribution mapped strategic project plans goals led crossfunctional teams execution developed methodologies trackanalyze initiative results effectiveness created executed email video intranet communications direct engage 15000 field employees around initiative scripted ceo senior leadership wrote press releases responsibilities assisted svp development execution planning special events related seasonal collections celebrity events trade press charitable causes maintained media relationships coordinated editor appoin tments responsible sample trafficking managed pr projects directed svp pr including providing direction vendors involved media services special events etc education ba marketing june 2005 berkeley college marketing languages native fluency spanish personal information know make positive contribution company look forward discussing capabilities detail available personal interview convenience know busy many applications review please let know wish discuss requirements ability meet thank time consideration sincerely lorena pino additional information know make positive contribution company look forward discussing capabilities detail available personal interview convenience know busy many applications review please let know wish discuss requirements ability meet thank time consideration sincerely lorena pino skills agency branding budgets content creation clients direction editorial editor email event planning special events fashion financial functional google analytics gps image leadership lexis nexis marketing marketing communications media plans media relations merchandising access excel ms office suite powerpoint word press press releases pr project plans public relations public speaking retail sales spanish speeches strategy strategic tv video,PUBLIC-RELATIONS +michaels arts crafts store summary determined hardworking individual zeal accomplish task challenge im given seeking exceed expectations next year plan achieve bachelors degree environmental technology management attain job field sustainable design technologies experience michaels arts crafts store march 2017 current company name city state capital blvd location aid store manager assistant store manager fulltime replenishment manager day day operations planning unload stock store merchandise train new replenishment associates employee month july february 2016 march 2017 company name city state provide customer service sales floor manage daynighttime associates store operations train assess new associates assumed position brier creek raleigh nc location october 2015 june 2015 february 2016 company name city state brier creek location support specialist prepare cash registers count money prepare documentation bank deposit manage cashiers morning sales associatecashier offer customer service efficiently run cash register knowledge certifications arcgis program water quality testing stream assessment tree inventory osha 40 hour hazwoper certification education training associate science liberal arts science mathematics 2015 suny adirondack city state deans list graduated cum laude bachelor science environmental technology management 2018 north carolina state university city state projects richard r lee estate clayton nc phase iii environmental site assessment skills customer service management inventory management communication,ARTS +manager continuous improvement skills fiber optics repair technical skill set formal training learjet 24 piper cherokee aerocommander 520 cessna 310 airframe powerplant systems general inspections troubleshooting airworthiness determinations made aircraft utilizing technical publications fars manufacturer maintenance manuals part catalogs schematics completed logbook paperwork documentation powerplant performed inspection repair installation troubleshooting turbine turboshaft reciprocating engines systems therein including induction exhaust fuel ignition electrical communicationnavigation ice rain instruments apu airframe performed maintenance inspections hydraulicpneumatic systems electrical fire protection flight controls interiors fabricated airfoils sheet metal composite blue print drawings performed registration marking painting aircraft surfaces professional experience manager continuous improvement november 2014 current company name city state hours worked per week 40hrs responsibilities utilize tools six sigma lean improve processes across facilities lead crossfunctional teams identifying root cause developing implementing solution manage employees assigned project leaders continuous improvement projects events eliminate waste variation throughout facility using continuous improvement roadmaps tools methodologies reduce overall cycle times improve profitability identify lead teach implement improvements effectively using continuous improvement tools including 5s kaizen events value stream mapping cause effect analysis process controls visual controls flow production variation reduction waste elimination skills used project management managerial skills time management public speaking organizational skills ms office ap mechanic aircraft technician april 2014 october 2014 company name city state hours worked per week 60hrs responsibilities assign work mechanics lead guide activities assigned personnel assuring maintenance completed compliance established company policies procedures applicable faa regulations order track ordered parts materials necessary complete assigned task monitor job estimates perform job training required verify qualifications assigned employees hours worked per week 60hrs responsibilities troubleshoot maintenance issues scheduled repairs maintenance aircrafts interior including seats overhead bins etc exterior flaps slats actuators etc accomplishments received reward diligence hard work temporary lead contracted flap modification assisted organizing manpower way ensured time delivery aircraft aviation technician september 2010 september 2013 company name city state hours worked per week 40hrs trouble shoot mechanical malfunctions engines launch recover aircrafts perform maintenance time sensitive parts perform minor repairs airframe engine perform fuel defuel aircraft perform engine operational checks upon completion maintenance sales associate september 2008 august 2010 company name city state create shelf displays games gaming systems provide shoppers detailed information used decision making process ensure games ipods media accessories properly stocked ensure cleanliness sales area operate cash register help associates sales floor create shelf displays computers accessories provide shoppers detailed information used decision making process ensure computers accessories properly stocked ensure cleanliness sales area operate cash register help associates sales floor education training bs aviation business administration safety 2018 embryriddle aeronautical university city state us bs aviation business administration minor safety embryriddle aeronautical university daytona beach fl 2015 2018 master 2014 six sigma villanova university city state us master certificate six sigma villanova university villanova pa 2014 2014 aviation maintenance 2010 national aviation academy city state us aviation maintenance national aviation academy clearwater fl 2008 2010 fiber optic repair military experience e5sgt august 2001 january 2009 company name service country united states branch marine corp rank e5sgt august 2001 january 2009 aviation electronics technician repaired electronics aircrafts systems troubleshot repaired replaceable electronic components gained knowledge reading comprehending schematics diagrams also performed routine maintenance test benches equipment achieved rank e3 lcpl gave instruction troubleshooting repairing solid state devices also responsible inspecting maintaining electronic test equipment marine security guard protected three different embassies around world monitored safeguard classified material embassy personnel trained diffusing hostile situations investigated security safety violations wrote 300 detailed incident reports certifications master certificate six sigma villanova university villanova pa 2014 present certified lean six sigma black belt villanova university villanova pa may 2015 present airframe powerplant mechanics license issued faa december 2010 present fcc elements 1 3 8 march 2011 present fcc grol general radiotelephone operator license ship radar endorsement fcc commercial operators license marine radio operator permit languages read write conversational chinese mandarin skills maintenance aviation security microsoft windows microsoft windows 95 schematics windows 95 airframe engines fuel security guard associate cash cash register sales sales sales associate sales floor sales games aviation maintenance fiber optic general aviation faa training continuous improvement kaizen managerial mapping ms office organizational skills process controls project management six sigma sixsigma time management actuators seats fcc airfoils apu aviation electronics black belt documentation e3 ecarrier exhaust fiber optics fire protection flight controls hydraulicpneumatic induction inspection inspections operators license optics ordering points identify clustering structure painting san sheet metal storage area network technical publications turbine,AVIATION +fitness director highlights skills used teamwork leadership ocean saftey knowledge customer servicehospitality basic japanese speaking greetings customs diamond jeweler executive protection jason park diamond honolulu hi july 2014 october 2014 responsibilities sales various exquisite diamonds rare gemstones sunrise shells royal hawaiian jewelry historic iolani palace provide personal security transportation diamonds gemstones cash deposits accomplishments assisted start grand opening jason park diamond jeweler iolani palace honolulu hawaii skills used knowledge characteristics associated pricing diamonds rare gemstones sunrise shells tactics techniques executive protection transportation high value items executive assistant ceo ambassador pearl harbor discover hawaii tours honolulu hi july 2012 april 2014 responsibilities schedule business meetings times locations coordinate travel arrangements 17 personel assist daily operations company monitor employee production operations key player development waikiki welcome center economic tour trolley provides transportation local events providing visual advertising discover hawaii tours maintenance manager 108 tour buses islands hawaii maui oahu kaui responsible ensuring vehicles company operation proper decals insurances comply federal state tourism transportation regulations oversee 18 tour drivers ensuring maintain current twic cdl medical legal clearances allow military base access coordinated tour routes schedules tour drivers site pearl harbor assist tourist around pearl harbor act liason discover hawaii tours tour companies prepare breakfast boxes morning tours 150300 people sales representative model rix islandwear honolulu hi february 2011 january 2012 responsibilities sales special brand mens aloha shirts opening closing store cashier trainer inventory accountability shipments quality control supervisor ensuring correct products arrived free damages modeled mens aloha shirts featured 12ft x 5ft poster posted display window location accomplishments doubled store location monthly earning 6500 13400 experience fitness director august 2015 current company name city state manage 11 personal training staff ensuring facility offers highest level safe effective training along offering diverse training programs draft submit payroll 11 training department employees biweekly conduct monthly training groups ensure employees following company policy procedures sell club memberships sell personal training accomplishments increased monthly revenue 32000 resulting promotion fitness director first 90 days company first month fitness director resulted 77800 highest personal training sales company record surpassing monthly goal 45000 32800 manager safety advisor january 2012 january 2016 company name city state entrusted keys security codes opening closing store train new employees daily operations review company policies procedures well crew expectations indoctrination process manage reservation times surf lessons coordinate ground demonstrations practice demonstrate water safety techniques maintain current cpr qualification provide basic first aid daily basis minor cuts scrapes punctures severe lacerations injuries require professional medical attention aviation warfare systems operator november 2004 august 2010 783 hrs flight time tactical helicopter aircrewman door gunner m240d 50 cal gau 16 anti submarine warfare systems acoustic non acoustic airborne radar operator sensor operator written tactical operator quarter first deploymentscored 394 400 search rescue physical evaluation western operators scored 40 40 academic portion evaluation awarded operator score high entire evaluation pacific navycover page 4 page article futures magazine military recruiting magazine distributed across nation also featured todaysmilitarycomdiving navy searchandrescue swimmer http youtubedpnfxayzvl4 education high school diploma general education 2004 camden county high school city state general education willing relocate anywhere skills academic basic bi cash deposits closing cpr customer service first aid futures http japanese leadership director navy communicator page payroll people skills policies promotion speaking recruiting safety sales teamwork training programs transportation written additional information willing relocate anywhere authorized work us employer awards national defense service medal december 2004 awarded military service national emergency periods deemed secretary defense navy good conduct award november 2008 exemplary behavior efficiency fidelity federal military service global war terrorism expeditionary medal june 2009 overseas direct service global war terrorism global war terrorism service medal june 2009 direct support service global war terrorism sea service deployment medal june 2010 90 consecutive days forward deployed naval aircrewmanaviation search rescue swimmer august 2008 naval aviation systems warfare pin awarded successful completion special operations pipeline expert pistol marksmanship medal december 2004 qualified expert score ranking according naval standards m9 pistol expert rifle marksmanship medal december 2004 qualified expert score ranking according naval standards m16 m4 rifles enlisted aviation warfare pin january 2008,FITNESS +information technology specialistdiscountpcfix summary obsessed technology power change everything technology fuels passion commitment helping organizations set engage bring fresh ideas help team galvanize performance refine strategy spark new energy future—and get there—depends build connect create transform world accomplished 10 years information technology support experience highly articulate capable experienced installing updating hardware software systems users known effectively optimizing systems meet changing demands enhancing collaboration improving security experienced operations analyst firstrate skills organizing problem solving project management ready apply experience abilities take new professional challenges passionate driven professional remarkable analytical problem solving skills expert quality assurance tester offering five years experience detailed technical system specifications provides collaborative style welldeveloped communication skills seeking role test reporting defect resolution wellrounded team player dynamic written verbal communication skills hardworking resourceful team player history going beyond achieve notable results offering excellent blend technical aptitude creative ability inspires design teams engaging management techniques innovative thinking resourceful technical support engineer polished restoring system functionality quickly assessing resolving diverse hardware software problems skills issue escalation reporting analysis quality control schematic understanding critical thinking data management network administration experience leadership improvement plan knowledge supervision hardware repair computer configurations system upgrades new program installations organizational leadership troubleshooting maintenance equipment repair power hand tool use troubleshooting repairs preventative maintenance telecommunications systems component repairs multitasking part inspections friendly positive attitude lan wan configurations server system administration enduser training program installations software testing server improvements data backups project management security technologies network configuration time management active directory knowledge cybersecurity analysis system administration microsoft office ms office apple ios technician help desk assistance application software testing mechanical abilities information systems security professional advanced knowledge windows os advanced knowledge google chrome os soldering database management technical knowledge server system softwares servers storage systems network equipment pcs notebooks brands experience information technology specialistdiscountpcfix 112011 current company name city state assisted client new computer network equipment purchases updated installed software customers ensure computer efficiency checked computers performed diagnostics repair backed data evening helping alleviate lost information following malware incident updated software versions patches new installations close security loopholes protect users identified hardware issues caused component failures using approved diagnostic tools installed motherboards processors graphics cards configured computers network drivers connected printers peripheral equipment upgraded laptopsdesktops improving speed performance fixed appleiphoneimacipadlaptop products screen damage fixed brandwindows osmac oschrome os products liquid damage observed system functioning entered commands test different areas operations explained technologyrelated details easytounderstand terms individuals walks life various job positions responded assistance requests users directed individuals basic troubleshooting tasks reviewed current hardware software configurations recommended modifications increase system speed serviced repaired equipment according manufacturer guidelines installed new systems components according service orders manufacturer instructions assessed identified issues quickly resolved restore functionality built repaired computers according schedule installed configured setup pcs stores optimal operation reporting evaluated interfaces hardware software testing performance requirements studied complex technical issues determined proper resolution methods assisted postimplementation troubleshooting new applications application upgrades determined alleviated hardware software network issues installed supported hardware software including desktops servers printers identified operational performance issues worked managers resolve concerns completed various reports analyzed report decide improvements could made recommended process systems improvements changes operations updated hardware software upon availability supervised network eliminate bottlenecks immediately handled network configurations hours weekends alleviate downtime maintain smooth operations assisted customers various types technical issues via email live chat telephone delivered local remote tier 1 support hardware software company personnel disassembled computer systems troubleshoot resolve hardware issues increased overall company performance improved uptime cost reductions quality control inspector contractor 042019 current company name city state conferred scientific engineering technical personnel resolve design research testing problems worked engineers facilitate research development testing correct mechanical failures generate technical specifications prior release developed implemented best practices defect prevention continuous improvement used specialized tools take precise measurements various aspects samples consulted engineers resolve quality production efficiency problems wrote detailed reports outlining performance quality defect rates completed nondestructive tests visual inspections continuous basis inspected quality finished products making minor repairs meet project expectations documented nonconformities immediately recommended techniques prompt resolution completed nondestructive tests visual inspections continuously reviewed drawings blueprints determine appropriate level inspection required adhered safety protocols minimize equipment damage avoid injuries assessed materials parts products conformance quality control requirements production specifications network analyst 062016 052018 company name city state identified operational performance issues worked managers resolve concerns supporting following hardware types servers storage systems network equipment pcs ipad notebooks brands analyzed operational performance identify pain points provided actionable solutions management educated personnel company policies foster improved customer retention increased revenue technical knowledge standard server system software linux windows vmware drove revenue customer retention visiting corporate franchise centers serving clients educate staff company policies customer styling applications wrote reports outlining results facilitate management decision making executed monitored standards user interfaces page design graphics development provided senior technical support inhouse staff user departments network applications monitored project budget careful assessment resource usage task management ensure costs kept low supported customers password resets account customization recorded complaints product deficiencies returned orders customer documentation system supported customers data connectivity issues assisting troubleshooting steps rebooting hardware maintained composure patience face difficult customer situations applying deescalation techniques positive customer support performed site evaluations customer surveys team audits promoted continuous improvement governance processes spearheaded server infrastructure development quality control staging production operations quality control manager 072013 082015 company name city state stayed wellinformed company federal regulations bolstered compliance corporate processes used creative professional policy find solutions issues diminishing conflicts handled scheduling procedures department directed team members setting achieving goals observed customer specifications monitoring quality control finished products education training federal polytechnic adoekiti city state associate science science technology 2003 phoenix east aviation city state faa aircraft dispatcher license aviation 2014 university colorado boulder city certificate cybersecurity policy aviation internet 072020 google support city certificate 032021 completed professional course security defense digital dark arts operating system becoming power user bits bytes computer networking system administration infrastructure service technical support fundamentals,INFORMATION-TECHNOLOGY +sr finance manager summary finance professional successful track record driving financial planning cycle transforming strategic goals operational plans demonstrated ability build strong financial models improve processes drive business results selfstarter creative problem solver passionate building collaborative environment empowering people experience sr finance manager jan 2015 sep 2015 company name city state served global fpa lead vp finance planning related questions communication corp fpa led annual global field quota plan setting process 6b including product hierarchy update definition communication content requirements conducted indepth analysis provided recommendations gms coo cfo meeting companys strategic goals terms growth profitability led customer operations expense planning process 2b reallocated budget accordance top line changes successfully incorporated sales commissions model creating unified data structure input requirements achieved synergies visibility team led monthly close forecast management reporting processes provided guidance support local field fpa teams drove implemented accelerated monthly close process 3 business days provided early visibility final results streamlined decision making process adjusting entries achieved recognition role modeling execution passion exceptional fundamentals managed hiring onboarding process two reports headquarters three individuals teams bulgaria developed transition plan reporting activities offshore teams order scale operations finance manager jul 2013 dec 2014 company name city state developed expense planning model customer operations budget allocation 2b established global calendar share point drove better communication collaboration across teams received spot award oct14 excellence award dec14 created established standard financial dashboard customer operations highlight performance outline improvement areas provided recommendations senior management prioritizing investments mitigating risk areas improving performance created established standard weekly headcount dashboard customer operations 8000 employees streamlined reporting process drove timely hiring decisions cost efficiencies alignment corp fpa needs led field fpa team systems related projects hyperion planningessbase coupa implementations coordinated team testing phase provided consolidated feedback systems team initiated new events policy helped streamline criteria revenue expense recognition resulting accelerated accrual submission acurate reporting better collaboration sr financial analyst jul 2012 jul 2013 company name city state finance business partner vp ww operations vp strategy enablement providing strategic financial support prepared presented monthly forecast annual plan midyear plan update developed financial dashboard kpis quarterly business reviews highlight performance areas improvement outlined action plans owners tracked execution analyzed headcount direct costs helped realize savings 175m annually shifting roles offshore locations proposed achieved cost savings 125m annually contract renegotiation prioritizing activities developed programs spend dashboard track budget utilization calculate monthly accruals perform actual budget variance analysis sr financial analyst mar 2010 jul 2012 company name city state direct report sr director finance developed monthly forecast process annual plan americas field sales 1500 employees prepared kpi dashboard quarterly business reviews analyzed results provided senior leadership recommendations improvement developed maintained headcount dashboard weekly monthly quarterly reviews senior leadership recruiting team helped track forecast analyze headcount changes cost impact implemented new cost center structure align new segments verticals regions management reporting purposes transitioned maintained legacy cost centers received mvp h211 award expert strategy controlling jul 2006 mar 2010 company name city state prepared 5year business plan annual operating plan participated portfolio review meetings analyzed inputs optimized product strategy incorporated external market analysis business plan proposal developed set strategic goals recommendations prepared quarterly forecast monthly management reports cfo area actual budget variance analysis developed fleet management analysis resulted fuel efficiency program annual savings 05m eurprepared logistics outsourcing scenarios part restructuring plan achieved annual savings 125m eur participated 6month rotational program marketing controlling area prepared business cases roi analysis internship sales channels controlling department apr 2004 mar 2006 company name city state prepared analysis evaluation review sales activities partner sales team responsible preparing presenting quarterly commissions forecast calculation monthly accruals participated audit reviews year end performed actual budget variance analysis summarized results management review internship quality management systems department dec 2001 mar 2004 company name city state implemented quality management systems issued din iso certification eight midsized manufacturing companies deliverables included introductory presentations training process documentation internship office management jun 2000 nov 2001 company name city state responsible managing business correspondence preparing sales agreements providing customer accounting support education master science business administration may 2006 technical university city germany principal subjects financial controlling marketing management tax languages fluent english german bulgarian native skills hyperion planing essbase sap r3 oracle 11 sap bpc business objects sharepoint ms office,FINANCE +kids club attendant summary reliable friendly customer service sales associate quickly learns masters new concepts skills passionate helping customers creating satisfying experience objective seeking parttimefulltime position budtender utilize customer service skills extensive knowledge medical marijuana building long lasting relationships patients community members skills vast knowledge strains affects trimming experience professional friendly clean careful active listener cash handling pos system knowledge microsoft word literate customer service oriented experience 072016 102016 kids club attendant company name city state supervise activities assigned children kids club area ensures child remains designated area responsible general cleaning duties kids club including disinfecting toys report member complaints kids club supervisor operations manager 042016 102016 service representative company name city state greet incoming members guests ensure check procedures followed operate pos system ensure openclosebreak procedures followed promote sell merchandise 072015 042016 retail sales associate company name city state helped customers select products best fit personal needs maintained visually appealing effective displays entire store replenished floor stock processed shipments ensure product availability customers 092010 052011 kindergarten teachers assistant company name city state education 2015 africana studies university arizona city state usa attended august 2014 may 2016 2018 kineciology wellness pasadena city college city state usa attending august 2016 present certifications medical marijuana recommendation valid additional information trimming experience,FITNESS +consultant summary masters degree computer science twentyfive years experience designing implementing maintaining computer programs architectures operating systems expert c c java sql web based applications ten years experience teaching adjunct full time faculty running consulting firm highlights proficient html sql expert analytical selfstarter javascript expert c c java expert accomplishments awarded united states patent number 5758052 may 1998 network management method using redundant control processors awarded united states patent number 5491791 february 1996 system method remote workstation monitoring within distributed computing environment deans scholarship university pittsburgh towards phd degree may 1989 may 1990 teaching assistant university pittsburgh operating systems august 1989 experience consultant january 2002 current company name city state currently running business general programming web development majority work server side programming using either asp php sql recent contracts included php project using mysql ticket broker 1500 websites another business analysis programming using sql server c net ajax html global law firm senior operations programmer january 2001 january 2002 company name city state operations programmer responsible programming card access systems programming included enhancements casirusco picture perfect system responsibilities write c sql code enhance capabilities picture perfect maintained red hat linux 71 server development purposes wrote php code generate reports mysql database programming manager systems analyst november 1999 january 2001 company name city state programming manager distance learning web based business responsibilities included managing programming department programming virtual classroom classroom created using director parts including asp html flash quicktime vb manager july 1999 november 1999 company name city state programming manager web based business responsibilities included managing programmers professionals maintaining front back ends internet based business programming done vb delphi javascript systems analyst department manager november 1998 july 1999 company name city state systems analyst large internet based automated time clock project responsibilities included troubleshooting interface setups vendors new account setups managed whole department director available languages used position java c vb sql foxpro html databases used oracle btrieve senior systems developer october 1997 october 1998 company name city state software engineer inventory control group large project product developed windows unix environment final product delivered unix code developed c using dynamic sql oracle database duties included coordinating offshore programmers unit testing subsystem testing development performance tuning tools written vb windows system computer consultant april 1994 september 1997 company name city state developed lotus 123 project manage resources project management team ge capital stamford ct maintained enhanced c programs supporting clientserver collections application provided 24 hour customer support application well ibm corporation fishkill ny maintained previously existing code written lotus 123 oversaw delivery code using tcpip worked ibms financial data warehouses internet pages provided general pc customer support ibm management ibm corporation southbury ct designed implemented os2 db22 interface sql vxrexx application ibm corporation fishkill ny designed implemented os2 presentation manager program c capture realtime scientific data ibm mainframe assembly line producing computer wafers data captured serial port piece equipment monitoring wafer qualify graphs drawn using os2 pm gpi commands spent time learning gpf tool code development selfemployed new hyde park ny designed implemented modifications dbase program customize client senior associate programmer january 1990 march 1994 company name city state poughkeepsie ny systems test lead os2 developer large os2 project written c manage tpf operating system included extensive presentation manager database manager knowledge lan based system communications programming included also 370 assembler programming tpf operating system additional programming january 1979 july 1984 defense industry programmed defense contractors virginia maryland new york mostly using unix operating system c extended basic fortran work mostly classified realtime analysis submarine warfare one 2year project mapping defense mapping agency education master science computer science 1989 university pittsburgh university pittsburgh master science computer science 1989 gpa 375 courses included compilers computer architecture operating systems algorithm design analysis computational geometry information processing database design digital design graphics microcomputers almost work done using unix operating system bachelor arts computer science 1978 state university new york college potsdam state university new york college potsdam bachelor arts computer science 1978 studies included languages top structured programming systems programming operating systems skills sql html asp mysql php net ajax business analysis c contracts ms sql server sql server os2 realtime database unix associate defense industry fortran lan mapping test lead topo tpf assembly assembly line clientserver collections credit customer support db2 dbase general pc ibm mainframe mainframe project management rexx tcp tcpip wafer systems analyst oracle web based flash engineer inventory inventory control performance tuning software engineer system testing testing unit testing access casirusco linux operations red hat btrieve c databases foxpro java new account ups adult learning apache back end clients computer programming database management dod government contracting instructor mentor pascal patent security software development structured software systems analysis teaching visual basic web server delphi javascript algorithm architecture database design digital design systems programming,CONSULTANT +administrative assistant summary experienced administrative assistant extensive background providing support college dean student success associate vice president student affairs vice president student affairs technically proficient experience using wide range computer software systems provided support counsel projects requiring confidentiality independent thinking competence processed budgetary issues employee records triaged managed student needs assisted college wide committees projects core qualifications microsoft office suite datatel power campus blackboard student affairs record system sars imagenow siemens call center software professional experience 072013 current administrative assistant company name city state responsible administrative support functions division dean maintain schedule coordinate plans meetings including logistical catering technical needs provide support services department faculty supervisionmanagement provide oversight federal student worker process approve payroll staff student worker budgetary support maintain budget school education undergraduate graduate programs process requisitions purchase orders school education budget lines maintain accurate accounting records track manage travel plans budget 012005 012011 administrative assistant company name city state provide administrative support dean student success vice president student affairs capacity responsible administrative support responsible administrative support functions senior level college administrator coordinate prepare files discipline judiciary level actions student judicial hearing board maintain schedule coordinate plans meetings including logistical catering technical needs develop metrics student servicing levels provide support services professional staff forty maintaining balance student appointments academic collegewide responsibilities faculty union environment design report templates efficiency monitoring student mentoring book loan program monitor faculty cadre hours ensure budgetary compliance supervisionmanagement provide oversight student success center front desk staff student workers participate training new staff professional support assist creation front desk service procedures train new front desk staff oversee student workers customer service effectively communicate students parents staff faculty accordance ferpa family educational rights privacy act regulations assist colleges call center peak periods train new employees sars scheduling management system jennifer bodek 2 budgetary support provide support management student success center operating budget maintain budget title iii peco minority male mentoring program grant funds well smaller grant funds within student affairs process requisitions purchase orders student affairs budget lines maintain accurate accounting records federal grants streamline colleges foundation book loan process students resulting efficiency technology support sars administrator super user scheduling management system student affairs act software systems contact inside college point contact benchmarking information provide support student affairs staff projects requiring use basic office software 011999 012004 administrative assistant company name city state assisted daily functions small familyowned sign shop learned use casmate caswin software perform basic sign design assisted converting customer information paper files business software maintained office sign production supplies performed multiple facets customer service point inquiry billing researched vendors ensure getting lowest possible costs maintain competitive pricing 011998 011999 administrative assistant company name city state performed front desk receptionist operations including answering phones scheduling appointments organized small office filing system better match newer insurance reimbursement procedures submitted insurance reimbursement forms office well patients provided customers reminder calls routine check scheduling kept office waiting area tidy welcoming reduce patient tension waiting education training spring 2013 bachelor science business administration albright college city state business administration january 2016 master science fall 2006 associate liberal studies montgomery county community college city state mc3edu 6108192070 rodney altemose edd executive director bucks county community college rodneyaltemosebucksedu 2152587700 ext 7750 andrea porter mla registrar school design university pennsylvania anporterdesignupennedu 2158986210 montgomery county community college completed cqi training participated technology block party appointed committees related college hall renovations student affairs institutional effectiveness enrollment managements one stop shop auxiliary services department student affairs spirit multiple hiring committees written references available upon request steady moono edd vice president west campus skills academic accounting administrative support streamline balance basic benchmarking billing book budget call center competitive customer service filing forms funds grants hiring imaging insurance layout design director meetings mentoring access microsoft office suite office microsoft project publisher payroll peak pricing receptionist scheduling siemens supervision answering phones visio written,APPAREL +principal consultant professional summary financialbusiness analyst fifteen years experience financial sector proven problem solver specializing operational workflow designing streamlining deliverer best practices subject matter expert front middle back office workflows innovative thinker identifying remedying gaps business processes technology detailed knowledge traded financial instruments challenge taker goal oriented highly motivated competent selfstarter eager contribute dynamic environment mba experience principal consultant apr 2015 current company name city state conducts presentations demonstrating best practices trade life cycle processing prospective capital markets clients prepares project definition details scope work done resources deployed timeframes benchmarks prepares gap analysis outlining deficiencies current processes develops business specifications defines technical solution assesses workflows recommends alternatives achieving transparency efficiency reduction operational risk capital market instruments designs accounting schemas fasb ifrs compliant financial instruments including fixed income securities derivatives fx equities commodities provides consulting services subject matter expert sme regarding capital market fronttoback processing financial reporting senior consultant sep 2006 mar 2015 company name city state provided presales consulting services asia europe americas traders interest rate derivatives fixed income equity fx commodity credit instruments prepared delivered presentations demonstrating best practices trade life cycle processing prospective capital markets clients front arena trading stp solution designed workflows capital market clients private banking developed workflows trading operations treasury composing financial instruments including fixed income securities interest rate derivatives fx equities commodities provided consulting development services address doddfrank trading settlement clearing regulations prepared presented accounting schemata compliant financial accounting standard board fasb international financial reporting standards ifrs including hedge accounting fas 133 157 ais 39 frs 9 led buyside hedge funds alternative investment prospects operational presentations lifecycle processing fund accounting provided business specifications worked closely developers analyzing sql python scripts achieve product requirements achievements successfully sold latin american asian markets selftraining local regulatory requirements brazil mexico hong kong singapore effectively reengaged lessthansatisfied clients redesigning workflow match business processes reimplementing front arena significantly contributed expanding functional capabilities working rapid development team dramatically reducing time market enhanced client satisfaction successfully modeling financial instruments achieve optimum trading risk mitigation techniques business analyst oct 2000 aug 2006 company name city state provided professional services implementations asia europe middle east north americas provided onoff site consulting services conducted gap analysis created functional design guidance system test implement opics operations solution managed treasury operations trading desk conversion opics fixed income equities foreign exchange derivatives instrument types provided implementation services comply hedge accounting fas 133 157 ias 39 frs 9 achievements enhanced client satisfaction successfully adapted working environments asia central north america middle east completed implementations establishing reconciliationconversion procedures confirm accounting requirements resolved payment issue 25 million designing implementing test plan conducting system walkthrough comprehensive review results created requirements documentation gap analysis various banks reviewing traders operation recommending appropriate opics solutions report analyst feb 1999 oct 2000 company name city state analyzed depository data domestic foreign banks account 85 ny districts money supply supported open market operations omo forecasting money supply board governors bog implementing monetary policy evaluated new financial products determine effect reporting requirements money supply achievements earned presidential award policy adjustment recommendation check clearing process enhances omos forecasting ability earned performance plus award preparing delivering segments reserve requirements seminars increased accuracy data transmitted bog creating analytical models track flow trend depositary data education mba international finance 1997 st johns university city state usa international finance accounting 1983 long island university city state usa accounting skills implementation level knowledge front arena adaptiv opics proficient excel powerpoint word access,CONSULTANT +executive chef professional summary join organization allow apply experience knowledge skills work history executive chef 012008 current company name – city state prepare daily meal preparation 500 4000 man work force camps remote locations 4 daily meals transportable lunches provision prepare meals commercial fishing crews 250 individuals develop cost menu items targeted food cost establish maintain purveyor relationships negotiate property equipment leases sales oversee food beverage operations multiple site locations include administration weekly purchasing budget establish parprep standards ie fifo label dating foods performtrain staff line positions fohboh functions required interview hire train review employees necessary maintain consistent interviewing hiring practices develop create banquetcatering menus plan private special events maintain consistent haccp servesafe alcohol service standards relative documentation wherever required direct supervision 2550 employees oversee retail operations recipe designmenu engineering manage procurement logistics outlets retail hospitality maintain high level customer service business plan development location evaluation management services menu design layout restaurant brewery design equipment purchasing design consultation restaurant systems policies author employee standards manual create facilitate staff training manuals related position testing budgeting financial controls developimplement marketing advertising strategies analyze implement necessary changes improve guest service staff efficiency sales floor merchandisingplanograms recipe developmentmenu engineering operations 011997 012000 company name – city state corporate menu development costing procurementlogistics remote camps contract negotiations food brokerage shipping planning preparing daily meals passengers crew vendor relationships price negotiations solid relationships culinary unions responsible safe organized operation galley organized planned galley tours onboard passengers positive consistent interaction passengers servesafe cfpm haccp usdafda alaska washington oregon certified food handler budget forecasting individual restaurant entities include food labor beverage diverse costs based upon specific operations operational adherence franchisee 2 qsr fast food operations include corporate oversight food labor controllable costs qsr 1821 full service 3032 overall labor costs responsible ordering inventory control oversee complete food beverage operations multiple full service restaurants manage production 175400 covers nightly 58m annual sales supervision 475 seasonal fulltime staff multiple locations training foh include wine beverage service relative food pairings training boh include food handling safe practices fifo kitchen systems recipeplating adherence recipe designmenu engineering corporate chef 10 vessel organization salesmarketing sales merchandising delivery high quality varietal wines foods beverages customer service training sales staff overall vineyard management 37 acres product sales forecasting ordering trends sales staff training merchandising develop strategic sales marketing plan cohost weekly radio show responsible performance reviews sales culinary staff oversee weekly sales meetings supervision 15 sales staff store setreset according planogram implement develop key performance indicators staff sales culinary divisions create develop sales incentive programs primary organizer community cateringbanquet events implement biannual sales retreats route sales listed experience parent company food service associatescastile trucking shanghai café taitung fourseas alaska sightseeing cruise west chilis westminster wendys rockies gallery restaurant lounge 2 locations quality hotel tacoma dome crown pacific inn ernst home centers pauls grocery mt baker vineyards hungry halibut restaurant lounge 011986 012008 education ms hospitality management wing luke university shanghai province peoples republic china hospitality management bps culinary management culinary management accomplishments us naval culinary training usntc san diego ca uss esteem mso438 member us naval culinary team 19771980 internshipvictor rossellini owner rossellinis 410 seattle washington internshiptrotters restaurant chicago illinois licensesaffiliations american culinary federation 234185 cec serve safe 7361161 haccp usdafda alaska washington oregon food handlers card tipstams certification national restaurant assoc prostart mentorcoach nstc certification firstaid cpr aed twic faa security clearance merchant mariners documents united states coast guard skills advertising budgeting budget bi business plan development consultation contract negotiations customer service customer service training delivery documentation special events fast financial forecasting hiring inventory control layout logistics marketing plan marketing meetings merchandising negotiations organizer performance reviews policies procurement purchasing quality radio retail sales sales forecasting shipping staff training strategic supervision author,CHEF +aviation records analyst summary highly organized detailedoriented analyst 15 years professional experience providing expert problem resolution customer support us navy marine corp civilian customers highlights vast computer skills fluent communicator customer service expert extensive technical knowledge proven problem solver deadlineoriented experience company name june 2014 current aviation records analyst city state utilize skybooks aviation maintenance tracking application provide aircraft configuration maintenance program compliance data build aircraft electronic logbooks accurately timely manner within webbased software application saas providing allaround complete product aircraft owner operator ensuring precise aircraft maintenance planning tracking tool meticulously researched accurately analyzed 200 aviation logbooks forms maintenance documentation provided aircraft owner operators determine compliance accordance specified maintenance requirements expertly examined aircraft engine aircraft specific component maintenance manuals instructions research airworthiness documents determine required maintenance actions associated intervals company name february 2014 june 2014 functional analyst city state provide information systems technical support including numerous windows servers two linux servers supporting 1000 military civilian customers diligently conducted vital daily server system checks ensuring 100 system availability 24 hours day performed nightly server backups release print batch reports monitor ensure continuous successful system interface navy erp provide system maintenance troubleshooting required responsible ensuring timely review updates teams vital standard operating procedure technical documents company name november 2004 september 2013 technical support representative city state sme web based advanced skill management asm applications daytoday operations including training naval personnel use asm electronic paper record keeping troubleshooting resolving documenting customer issues soliciting enhancements verification vital data entry requirements asm application use majority naval aviation community encompassing 4500 military civilian personnel directed design development quality assurance implementation management approximately 3000 mission critical technical documents within asm program coordinated implementation new systems patches onsite upgrades implementation testing enhancements asm ensure maximum utility functionality asm system meet customer needs expectations single point contact collecting interpreting customer feedback problematic etool issues data 19 naval marine sites advised higher management suggested actions immediate resolution provided expert user support development team customer needs assist customers articulating user needs recommendations company name february 1999 october 2004 aviation data analyst e6 proven aviation data analyst us navy naval air station jacksonville fl supporting numerous aircraft types ground support equipment performed variety functional processes using ntcss desktop ii changes ntcss passwords monitors manages print request printer configurations monitors system information changes application process limits maintained system security inputs extracts analyze validate maintenance data develops interprets management reports monitor input data parameters upline reporting related interface requirements performed analysis aviation 3m data directed support naval aviation maintenance program regularly prepared highly detailed data summaries reports using sql ad hocs spreadsheet graphical narrative oral presentations increased analytical focus vital source documents led 50 decrease component turnaround time 74 days 37 days 45 increase corrosion manhour documentation 4950 hours 9000 hours expert analytical ability allowed timely implementation accurate management aviation financial analysis tool afast application directly responsible saving command 37 million dollars education downers grove south high school 1984 high school diploma city state us florida state college jacksonville associate science computer science city state usa seeking degree computer science information 20112015 336 gpa 55 semester hours completed courses completed computer concepts intro internet hardware configuration software configuration microcomputer applications database concepts intro computer programing oracle sql plsql customer support operations project management computer networking web technologies information systems internet programing accomplishments one year experience aviation records analyst bell helicopter four months experience linuxunix functional analyst naval air station jacksonville nine years experience technical support representative us navys web based advanced skill management asm naval aviation maintenance training application five years experience data analyst us navy proficient computer skills experienced microsoft word excel access power point outlook internet ms project sql hardware software installations certifications earned technical certificate customer support specialist florida state college jacksonville skills computers sql customer support database networking oracle plsql project management software configuration aviation web based technical support data entry documenting quality assurance subject matter expert testing training analyst aircraft maintenance saas crystal reports excel linuxunix microsoft project microsoft word ms project outlook python remedy scanning unix word enterprise resource planning,AVIATION +information technology internship summary mba graduate specialized business management industries institution crosses fields healthcare compare optimal practices major players obtain analyst position utilize professional skill knowledge business preferably business analyst skills language chinese english japanese professional skills microsoft office excel power point word outlook sql adobe suit flash photoshop illustrator 3d max others php java c visual basic html cording programming customer relationship management crm erp system rfid ecommerce electronic product code epc financial accounting human resources hr business marketing international trade import export app development sem analysis qms statistics healthcare experience july 2014 september 2014 company name city state information technology internship examined problems users systems worked different stations hospital includinger registration pharmacy central sterile supplies department cssd medical supplies store room september 2013 december 2015 company name city state business analyst worked tourism bureau publish taiwan hot spring voucher order promote taiwan generated 3k followers facebook fan page within 3 months built designed official website may 2012 january 2015 company name city state chief executive officer expand five new business sites two located large scale department stores country planned cultural events including simple life festival taipei shanghai china launched limited edition custom dress bloggers created record sales 100 customer dresses sold within 4 hours increased sales 25 two quarters september 2011 june 2013 company name city state campus youth e service volunteer planned summer winter camps kids lack educational resources team lead recorder education 2016 metropolitan state university city state usa business administration management mba master business administration mba international trade organizational behavior finance accounting gpa 37 2015 national taipei university nursing health science city state taiwan information management bachelor science bachelors information management information technology erp enterprise resource planning recruited top 3 schools based academic achievement 2015 global language institute city state usa english english dialect language excelled english writeread speak english chose graduation speaker classs gpa 34,INFORMATION-TECHNOLOGY +operational chef professional summary job title number years experience planning developing implementing program process experienced manager excellent client project management skills actionoriented strong ability communicate effectively technology executive business audiences talented job title strong background area portfolio available url job title background job title 1 job title 2 looking join growing entrepreneurial organization part executive team core qualifications resultsoriented operations management clientfocused excel areas expertise financial records processing contract negotiationreviewdrafting proficiency area quick learner computer proficient reports generation analysis contract auditing training development change management change management personal information place birth sheffield uk date birth 3rd september 1970 present resident berlin germany sex female status married 1 child age 4 hobbies international travel hiking tennis experience operational chef january 1999 january 2015 company name city state managed receipt inventory storage 1218m unit serialized equipment assets include principal items intermediate supply sources using oracle data base systems supervised accountability weapons weapon systems support exercises key deployments totaling 89m additionally tracked serial numbers embarkation process managed oversaw comptroller fiscal year operational budgets 115 unit offices briefed commanding officer end year 2012 2013 2014 spending obligations total amount 272m supervised quarterly inventories corresponding units ensure accurate record managment conducted according published regulation accountability attained 9989 corporate inspections developed effective time efficient disposal plan unserviceable equipment saved government excess 14m reusable supplies defense reutilization management officedrmo served authorizing official government commercial purchase card gcpc program supply related open purchases government contracts totaling 13m managed various supply distribution warehouses 10 different military bases conus oconus supervised numerous military personnel ensuring supply tracking deliveries effectively delivered within customer timeline request served battalion equal opportunity representative conducted 7 annual training 5 new join classes bits training 254 personnel battalion coordinated transfer process temporary loaned unit owned equipment numerous combat field disaster relief exercises coordinated supply logistics chain distribution 20000 items valued 42m support facilitate deployment programs ensured equipment parts received receipted timely manner accordance gpn guidelines provided effective supply support served equal opportunity representative conducting 12 annual training classes managed timely completion three dod direct statement budgetary resources sbr audit samplings 82 million financial transactions multiple appropriations smu corrected 506 erroneous fiscal year records consisting 800 single document transactions totaling 375k adjustments supervised execution weekly supply warehouse embarkation training classroom instruction ranged basic safety material handling procedures resulting 400 classroom hours mentored advised 700 united states marines leadership education life combat skills building confidence personal professional careers setting future goals served bn saco supervising 4 command directed urinalysis counseled 10 marines substance abuse aftercare program effectively executed 2nd3rd qtr budget 194k fy 10obligating 992 ensuring fiscal budget requirements attained coordinated supervised upgrades 35 facilities new marine corps recruiting concept inspected location following osha regulation reporting discrepancies army corps engineers coordinated supervised statewide pool function 500 participants families ensured logistical support safety effectively executed supervised district requirement serviceability 78 rs vehicles totaling 152k ensuring vehicle driver training safety conducted lowering driving accidents fy10 maintained service 147 local telephone86 cellular lines district inspection fiscal supply logistics telephone sections found mission capable noteworthy accomplishment drafted military nonmilitary correspondence developed led training programs preparation combat wrote office job descriptions directives education back save next terms conditions privacy policy feedback contact us powered © 2016 livecareer ltd rights reserved skills army basic budgets budget concept contracts data base driving financial government inspection instruction inventory leadership logistics managment office weapons next oracle personnel recruiting reporting requirement safety supervising 4 telephone training programs upgrades urinalysis additional information choose template build resume finalize download finalize resume templates spelling print download email resume sections professional affiliations member small business association 2008 present member alumni association,CHEF +health advocate professional summary empowered health advocate excellent communication active listening skills strong motivation succeed seen reliable approachable employee quickly learns masters new concepts skills motivated enthusiastic helping patients community navigate rights responsibilities treatment personable demeanor priority care service seen friendly team player talent operating fastpaced dynamic environments skills public safety administrative support proficient lytec proficient gsuite patient rights data entry time management problemsolving skills decisionmaking abilities crisis intervention crisis communication work history health advocate 032017 current company name – city state assisted patients understanding individual rights responsibilities regards care coverage payment reviewed patient paperwork accuracy including claims bills medicolegal documents responded 15 patient concerns questions compassionate knowledgeable service day entered continuing medical documentation computer systems managed database information compiled reviewed medical charts manages approximately 30 incoming calls emails faxes per day patients pharmacies doctor offices used lytec schedule manage patient appointments balanced cash deposits credit card payments day took copayments compiled daily financial records worked effectively staff departments coordinate resolutions helped vulnerable individuals navigate complex healthcare system developed implemented training classes educate team members community residents resolved patient flow problems improved operations provided exceptional client support security officer 082015 022017 company name – city state preformed authorized entrance departure 30 vehicles cargo trucks visitors detected suspicious activities watched criminal acts rule infractions wrote detailed reports property damage theft presence unauthorized persons unusual occurrences patrolled private public community premises prevent detect signs intrusion secure doors windows gates checked secured 14 building entrances 8 hours patrolled 2 square miles property ensure safety employees homeowners guests collaborated area law enforcement federal investigators support safe fugitive apprehensions coordinate investigations security coordinator 122019 current company name – city state checked identification persons entering exiting facility oversaw periodic safety inspections patrol service immediate response safetysecurity situations remained flexible rapidly changing environments adapted developing situations responded suspicious activities investigate resolve concerns appropriate physical verbal techniques maintained composure professionalism screening visitors high volume periods adhered established procedures policies posted orders include enforcement company rules policies regulations answered alarms investigated disturbances contacting local law enforcement personnel escalating crises applied effective communication interpersonal skills interacting levels personnel general public resolved complaints issues involving guests employees completed incident reports recording observations occurrences interviewing witnesses following physical incidents worked independently collaboratively resolve urgent issues included building personal incidents secured entrances exits via physical presence careful monitoring cctv secured premises personnel patrolling property monitoring surveillance equipment including cctv cameras education bachelor science psychology 042017 east stroudsburg university city state member phi sigma delta fraternity member pride club high school diploma 2017 naugatuck high school city state graduated top 20 class gpa 34 participated school marching band 2007 2009 participated schools percussion ensemble 2005 2009 certifications cpr certified 20152016 first aid training 2015 skills public safety administrative support proficient lytec proficient gsuite patient rights data entry time management problemsolving skills decisionmaking abilities crisis intervention crisis communication work history transition health advocate 032017 current company name – city state assisted patients understanding individual rights responsibilities regards care coverage payment reviewed patient paperwork accuracy including claims bills medicolegal documents responded patient concerns questions compassionate knowledgeable service entered details computer systems managed database information compiled reviewed medical charts manages approximately 30 incoming calls emails faxes per day patients pharmacies used lytec schedule appointments balanced deposits credit card payments day took copayments compiled daily financial records worked effectively staff departments coordinate resolutions security officer 082015 022017 company name – city state monitored authorized entrance departure vehicles cargo trucks visitors detected suspicious activities watched criminal acts rule infractions wrote reports property damage theft presence unauthorized persons unusual occurrences patrolled industrial commercial premises prevent detect signs intrusion secure doors windows gates checked secured 14 building entrances 8 hours patrolled 2 square miles premises ensure safety employees visitors maintenance 092014 042015 company name – city state vacuumed rugs carpeted areas offices lobbies corridors polished glass surfaces windows removed waste paper trash premises designated area disinfected mopped bathrooms keep sanitary clean used chemicals cleaning equipment proper safe responsible manner school age teacher 102013 042014 company name – city state addressed behavioral learning issues parents daycare management encouraged good behaviors using positive reinforcement method encouraged children understanding patient others made nutritious breakfasts lunches dinners snacks children engaged children individual basis pleasant manner organized structured learning activities classroom 15 students teach motor skills,ADVOCATE +history teacher experience history teacher 082006 current company name – city state seventh grade world history teacher southwest middle school chatham county savannah ga instruct four inclusion class students diverse academic backgrounds charge teaching georgia history geography civics economics connect events daily study history enhance opportunities higher order thinking skills writing taught us history world history georgia history history audience 30 students 60 min designed lesson plans course handouts homework assignments based textbook material coursework taught social studies diverse class 30 students led groups youth discovery exercises offered personalized support individuals need extra assistance developed administered graded tests quizzes promptly provide quick feedback established enforced rules behavior procedures maintaining order among class 30 students used variety teaching techniques encourage student critical thinking discussion reading la social studies course managed controlled office supply inventory ensure timely ordering requisition depleted lowlevel stock tracked class attendance student progress developed interesting course plans multimedia learning tools meet academic intellectual social needs students applied progressive teaching principles class 30 students improving standardized tests scores 5 60 min period created immersive activities utilized instructional programs technology enhance instruction developed maintained effective frameworks standards requirements collaborated project leaders stakeholders accomplish objectives conducted four classes week focused reading social studies combined discipline plan effective measures lesson plans increase concentration participation progress student accountability kept youth safe secure facility public coordinated school tutoring hours teachers help students need extra attention observed documented behaviors actions students developed implemented interesting interactive learning media increase student understanding course materials provided feedback individual actions behaviors verbal responses created enforced childbased handson curriculum promote student interest receptive learning provided continuous evaluation program operations compared established mission set parameters supported departmental program development curriculum planning committees subject matter expertise solid educational background maintained ethical standards status role model students adhering professional ethics times presenting lessons interacting students maintained strong knowledge memory important history dates locations events trained mentored supervised 2 student teachers assisted grading administering tests classroom lesson plans history teacher 082002 072006 company name – city state fifth grade social studies teacher thunderbolt elementary marine science academy chatham county savannah ga teach social studies 110 students daily variety different backgrounds example gifted eip special needs charged promoting students appreciation american ideals cultural heritage motivate students understand exercise hisher rights privileges responsibilities citizen developed lesson plans teach course materials according schedule performed student background reviews ascertain learning deficiencies strengths develop tailored lessons based student needs combined discipline plan effective measures lesson plans increase concentration participation progress student accountability maintained ethical standards status role model students adhering professional ethics times presenting lessons interacting students taught social studies diverse class 30 students maintained strong knowledge memory important history dates locations events observed documented behaviors actions students achieved score 200 state reading test created enforced childbased handson curriculum promote student interest receptive learning compiled produced documents reports filed copied faxed required papers appropriate parties conduct 4 classes week focused social studies provided feedback individual actions behaviors verbal responses employed culturally responsive educational techniques encourage student learning build community within classroom led groups youth discovery exercises offered personalized support individuals need extra assistance implemented student discipline measures decreasing classroom disruptions 25 trained mentored supervise 2 student teachers assisted grading administering tests lesson plans grouping classroom management translated operational directives program roadmaps collaborated project leaders stakeholders accomplish objectives earned positive feedback parents regarding classroom instruction student learning success developed maintained effective frameworks standards requirements provided continuous evaluation program operations compared established mission set parameters developed administered graded tests quizzes promptly provide quick feedback coordinated school tutoring hours teachers help students need extra attention established enforced rules behavior procedures maintaining order among class 30 students created immersive activities utilized techniques integrating technology enhance instruction applied progressive teaching principles class 30 students improving standardized tests scores 10 60 min period developed implemented interesting interactive learning media increase student understanding course materials designed compelling lesson plans focused literature writing learning goals struggling learners level classes kept youth safe secure facility public used variety teaching techniques encourage student critical thinking discussion social studies course developed implemented skillbuilding activities focused reading level abilities history teacher 011989 012002 company name – city state fourth grade teacher frank w spencer foreign language academy charged teaching higher order thinking skills providing challenging curriculum gifted cluster selfcontained class co founder respect club developed provide life skills low achieving students jiujitsu instructor afterschool tutorial program intech instructor teachers implemented student discipline measures decreasing classroom disruptions 25 developed administered graded tests quizzes promptly provide quick feedback employed culturally responsive teaching techniques encourage student learning build community within classroom maintained strong knowledge memory important history dates locations events developed implemented interesting interactive learning media increase student understanding course materials trained mentored supervise 2 student teachers assisted grading administering tests classroom management lesson plans trained mentored supervised 2 student teachers assisted grading administering tests assigning task documentation classroom management coordinated school tutoring hours teachers help students need extra attention established enforced rules behavior procedures maintaining order among class 30 students compiled produced documents reports filed copied faxed required papers appropriate parties presented industry conferences audiences 30 students professionals created enforced childbased handson curriculum promote student interest receptive learning developed maintained effective frameworks standards requirements taught world history diverse class 30 students provided continuous evaluation program operations compared established mission set parameters developed interesting course plans multimedia learning tools meet academic intellectual social needs students military police 071976 101979 company name – city state authored daily activity incident safety repair irregularity reports including equipment property damage theft unauthorized presence unusual occurrences monitored authorized access restricted areas employees visitors guard theft incursion provided daily briefings military post duties topics safety risk assessments created document filing system organizing missioncritical documents within scif facility managed receipt storage issue ammunition processes managed 12 employees combat operations tactical guidance ensure optimal productivity developed top talent leading training initiatives combat preparation led military police teams support battlefield operations trained instructed subordinates supported units guard duty training instructed personnel ways reduce environmental hazards proper use ppe led diverse training simulations prepare teams combat emergency situations completed 68 hours patrols assigned areas within operations areas education phd philosophy education 2019 northcentral university city state 37 gpa dissertation elementary teachers experiences teaching culturally responsive education african american elementary male students phenomenological study major curriculum teaching master arts curriculum instruction 2008 nova southeastern university city state master arts teaching learning 2007 nova southeastern university city state bachelor science bussiness management 1986 savannah arts academy city state completed coursework reading language arts reading endorsement gifted field general education bussiness 1981 thomas nelson community college city hampton va courses business certification major subject summary seeking middle school reading social studies teaching position enables one use instructional reading skills technology adapted history teacher offering 30 years experience teaching diverse history lessons large groups students devising lectures course cohesive different learning styles resourceful contributing creation execution evaluation curriculum continually advance program collaborative assisting textbook selection history department effective educator diverse talents preparing history lessons delivering lectures students creating accompanying multimedia presentations assigning homework administering exams personable answering students questions lecture information course materials homework exams provide clarity deliver solutions prompt research spark discussions important historical topics innovative program officer enthusiastic positive impact teaching learning overseeing resultsoriented programs history veteran team leader complex problemsolver 30 years related experience affiliations professional development attended seminars workshops learning styles sexual education 48 inclusion child abuse tqm total quality management differentiated instructions issues trends education reading intech redelivery wow working onthe work reading renaissance international baccalaureate middle years program training humanities level 1 leadership served fourth grade chairman 4 years blt building leadership team 3 years block scheduling team 2 years veteran day coordinator 2 years black history coordinator 2 years american education week 2 years highlights teaching certified teacher lesson planning special education progress reports social studies history teamwork collaboration learning styles world history ability motive inspire children enthusiastic imaginative presentation high level resourcefulness creativity joint excellent organizational good communication skills indisputable interest children ability build positive relationship parent additional information awards teacher year 1994 2002 veteran day parade first place entry award elementary crystal apple award junior achievement award kiwanis club award featured articles newspapers entitled respect club summer academy,TEACHER +public relations specialist summary dedicated communication specialist extensive experience media relations special event planning areas expertise include writing many audiences public policy analysis managing multiple priorities highlights superb writer editor trained media relations crisis communication print electronic media deadlinedriven exceptional problem solver compelling public speaker exceptional writing skills event planning seo knowledge microsoft office suite wordpress adobe photoshop quark xpress indesign final cut pro skilled multitasker focused driven dedicated team player positive attitudeexcellent communicator firm grasp associated press stylebook social media communication ie facebook twitter linkedin ello womencom instagram tsu myspace google accomplishments communicated public elected officials media employees ran communications public relations efforts hundreds projects minimal budgets developed implemented innovative internal communications strategy improve employee engagement strategic messaging experience public relations specialist march 2012 january 2014 company name city state created position took duties pr agency promoted plan media health plan members public updated monitored social media communication website wrote implemented yearly public relations social media plans arranged sponsorships area events promotion event planning coordinated implemented community relations programs charitable events tracked negative communication organization websites blogs developed strategies addressing devised optimal communications strategies reach target audiences planned publicized events including negotiating vendor contracts developed implemented communication strategies information programs communication officer january 2005 august 2010 company name city state hired newlycreated position develop pr function communicated public elected officials media employees wrote distributed press releases speeches newsletters collateral material planned executed press conferences trained executive staff media relations prepared briefed officials staff prior media interviews created maintained facebook twitter presence analyzed public policy issues wrote letters commissioners behalf governor federal state agencies developed multimedia events later uploaded video website assisted planning executing community meetings created implemented yearly communication plan managed crisis communications securing number media articles editorials support company edited revised marketing content guarantee highest quality writing established effective working relationships clients government officials media representatives wrote edited company whitepapers emails newsletters web content developed brand identity including distinctive graphic style tone company communications wrote number press releases media advisories per week tracked negative communication organization websites blogs developed strategies addressing devised optimal communications strategies reach target audiences planned publicized events including negotiating vendor contracts designing promotional materials marketingcomm december 1998 october 2004 company name city state took newlycreated position public relations agency wrote distributed press releases responded calls media including cnn associated press managed marketing communication hospital clinics including design placement advertising plus media public communication trained administrative line staff media relations prepped briefed staff members prior media interviews designed wrote newsletters brochures direct mail pieces collateral materials wrote developed internal communication staff including unionized staff coordinated hospitals website provided strategic marketing advice senior leadership team board physicians created executed yearly marketing plan communication plan departmental budget planned executed hospital open houses educational events managed marketingcommunication staff volunteers needed managed crisis communications securing number media articles editorials support company edited revised marketing content guarantee highest quality writing managed companys formal employee communications system distribute company news critical information wrote newsletter marketing copy presentation materials special projects established effective working relationships clients government officials media representatives wrote edited company whitepapers emails newsletters web content developed brand identity including distinctive graphic style tone company communications wrote 310 press releases media advisories per week devised optimal communications strategies reach target audiences evaluated advertising promotion programs compatibility public relations efforts edited distributed press releases pitches local national media outlets securing positive coverage multiple publications wrote designed effective sales communications collateral planned publicized events including negotiating vendor contracts designing promotional materials wrote designed edited newsletters flyers web content ceo presentations managed internal communications including production management print electronic newsletters reportereditor december 1992 may 1998 company name city state researched wrote news stories editorials copy edited reporters stories grammar spelling accuracy worked associated press provide photos andor news stories designed laid daily pages including editorial page photographed various events news sports edited photos responsible managing newsroom reporters editors absence wrote factually correct concise engaging news stories within tight deadlines gathered verified factual information regarding stories interviews observation research introduced fresh new angles previouslyreported material update inform readers networked various industry leaders experts gather multiple perspectives issues captured visual content edited general assignment stories print covered breaking news murder trials fatal auto crashes simplified topics healthcare energy government technology clear concise compelling writing wrote 37 news stories per day print reported penned frontpage breaking news stories provided real time updates online education master communication leadership communication leadership studies 2015 gonzaga university city state usa expected completion fall 2015 complete certificate international media summer 2015 built crosscultural competence study abroad opportunities problemsolving skills analytical ability adaptability bachelor science communication 1992 oregon state university city state usa bachelor science degree communication presentations planned executed multiple press conferences planned wrote created firstever state county address multimedia presentation audience 300 well three subsequent addresses created yearly power point presentation ceo presented chamber commerce meetings wrote speeches ceos commissioners present ribbon cuttings community events skills public relations media relations pr advertising marketing budget direct mail marketing plan public policy community relations event planning adobe photoshop content management systems indesign microsoft office ms office operations photoshop quark xpress training video production,PUBLIC-RELATIONS +construction manager executive summary ospconstructionengineering manager 33 years experience strong strategicplanning peoplemanagement skills managing 30 40 union techs contractors osp construction field complete complex fiber copper projects make deadlines successfully constructing turning 200 cell fiber towers automated metering system centerpoint energy 3 year time frame working focused motivated performance driven team meeting deadlines project projections core qualifications supervision training complex problem solving team leadership copperfiber splicing cable maintenance osp aerial buried underground safety quality production management cell site construction first aid cpr alcatellucent 8600 training project management osp fault locating autocad training customer service budget forecasts inventory control union meeting organization united way affiliate professional experience 072014 012015 construction manager company name city state oversee material acquisition placement fiber att manage 25 30 crews coordinate job assignments approve red lines invoicing time sheets expenses work closely engineering group resolve solve construction issues weekly conference call updates projections safety quality production weekly job observations safety meetings truck inspections accountable every manager technician location 102012 042014 supervisor company name city state evaluate approved technologies architectures application specific requirements plant additions respond requirements growth andor new services design develop define plans implementation fiber plant construction modification existing facilities meet new increased service demands improve operating efficiencies required conduct formal meetings andor presentations regarding engineering construction plans receipt pricing proposals bids assist required departments providing engineering fiber design cost estimates studies analysis otherwise providing technical solutions documentation provide service customer assist operation maintenance plant provide cost data used support capital construction budgets implementation designs new services technologies industry requirements coordinate oversee major fiber construction projects tucson az area placing relocating splicing testing road projects fiber node projects fiber house make field visits contacts obtain necessary permits easements place fiber facilities along preparing filing required documentation oversee installationconstruction testing fiber facilities making onsite inspections acceptance testing ensure acceptable system performance manage daily operations outsidecentral office technicians whose work includes fiber plant copper cable bstcpe design services installation maintenance residential business telephony services emphasize training coaching development employees regard new processes quality standards customer contact safety expense control technical skills responsible leading team technicians meet attendance performance standards collaborate union achieve winwin working relationship celebrate successes appropriately using rewards recognition motivate team continuous improvement achievement maximum performance 022011 092012 customer service coordinator company name city state design engineer complete new fiber cable splicing projects coordinate contractors placing splicing fibercopper cables provide appropriate documentation project engineers construction management upon request order coordinate major materials including fiber copper cable partner verification proposed designs create bills material participate budget preparation order track materials projects coordination engineering personnel issue work supervise contract personnel resolve site complaints verify qualification acceptance plant invoices provide assistance regional projects directed design engineer complete fiber cable new cell sites projects vendors plan daily activity requisitions equipment supplies complete job documentation paper via computer 112007 022011 senior technical analyst company name city state constructing turned 200 cell site fiber fed towers ams project 2 year time frame develop project scope schedules cost estimates well bid documents projects conjunction engineering marketing operations develop cost effective project management plan conjunction engineering marketing operations efforts manage project construction accordance project schedules budgets meeting customer service goals time budget ordering fiber cable facilitate new ensure regulatory compliance including safety dot environmental projects contractors monitors project status develop progress reports communicate status management design engineer coordination fiber cable new sites design engineer oversee relocation existing fiber cable projects timely manner review invoices applications payment assure accuracy tabulations accuracy completion percentage recommend approval disapproval conduct project meetings required projects company forces consultants subcontractors coordinate project administration row acquisitions survey permitting engineering drafting material availability construction activity resolve project problems responsible ensuring following documents completed proper review ie permits constructors schedule construction forms applicable documents obtain generate built drawings generally accomplish items required close project organize project postjob review ensure documentation completed 011979 102007 fttp local manager company name city state provide timely construction new buildupgrade fiber cable related facilities effectively coordinating andor planning departments utility companies buildersdevelopers local governmental authorities schedule direct placing splicing fiber cable field job site quality inspections ensuring compliance applicable engineering standards city state state codes regulations obtain construction permits utility permits including makeready rightofway railroad roadbore crossing permits improve work efficiency recommending method improvements budget expenditures equipment uses modified construction placing fiber practices managesupervise union employees estimate workloads assign priorities ensure maximum productivity deadlines met issue fiber placing projects subcontractors assessing work schedule availability area expertise modify system design construction plans problems occur using discretionary authority knowledge theory design monitor progress material expenditures overtime labor expenses toolequipment inventory education 2002 bell labs technical telecommunications houston tx harris county 1976 high school diploma bishop forest high school general schulenburg tx fayette county affiliations communications workers america ibew united way skills acquisitions budget preparation budgets budget cables cable coaching continuous improvement cpr customer service documentation drafting engineer filing first aid forms frame inventory inventory control invoicing marketing materials meetings office win monitors operations management personnel presentations pricing processes program development progress project management proposals quality radio safety supervision system design technician telecommunications telephony transmission upgrade,CONSTRUCTION +biomedical engineering technician ii professional summary versatile bmet ii highly effective working independently part team expertise installation inspection medical devices core qualifications microsoft excel project visio adobe engineering standards osha regulations ms office proficient competency procedure development advanced anatomy knowledge advanced knowledge embedded systems vast technical knowledge windows xpvista dhcpdns ethernet firewall proficient lan aptitude proficient avg printers pc security systems knowledge manufacturing test methodologies database servers local remoter systems support proficiency tcpip protocols information security document management excellent communication techniques selfstarter team player patient diligent keen eye detail acutely observant excellent problem solving skills experience company name june 2008 current biomedical engineering technician ii city state properly respond service calls evaluate diagnose perform repair planned maintenance pm hospitals biomedical equipment integration software network systems philips hillrom hugs infant security system well installs systems knowledge application repair computers servers interface medical equipment evaluate biomedical equipment issues implement appropriate repairs assigned perform planned maintenance pm maintain effective customer relations follow appropriate hospital policies procedures hospital protocol complete necessary documentation followup hospital staff ensure resolution assist technicians basic complex repairs provide efficient service delivery medical devices within assigned areas share oncall pager responsibility document repair actions submit reportssummaries according schedule ensure proper care spares tools test equipment ensure calibration maintain approved parts inventory brings ideasconcerns supervisor participates department decisionmaking assist senior biomedical equipment technicians leads inservice educational programs equipment use staff ensure work orders vendor service reports pm activities purchase orders duties documented accurate timely manner perform electrical safety checks incoming medical equipment monitor maintenance repair records also add change original components meet specific diagnostic requirements maintain inspect install devices system configurations oversee hospitals hugs infant security system protects pediatric newborn patients abduction review outcome preventive maintenance actions make recommendations department staff concerning outcomes knowledge basic anatomy physiology applied use biomedical equipment knowledge color code conventions used component wiring marking promoted one 3 lead techs overseeing preventive maintenance pm inspections due month throughout various locations hospital charge keeping supervisor informed pm statistics tracking pm process week week training techs pms ability lift 100 lbs push cart 250 lbs ability stand walk hours time company name january 2006 july 2008 nutrition clerk city state keep count patients carbs intake throughout day assist nurses monitoring patients daily meals ensure eat foods restricted diet plan prep serve supplement drinks patients providing excellent customer service company name november 2006 june 2008 managerassistant service coordinator city state input update upload maintain master schedule files devry university kansas city mo main campus devry branches utilize oracle database schedule courses upcoming term review student academic records compare grade progression provide tutoring devry students schedule esc staff well perform clerical chores academic registrar office needed managed staff 68 company name june 2006 november 2006 receptionist city state answered phone calls greeted customers assisted staff special projects alphabetized filed paperwork monitored equivalency tests new students access knowledge enroll monitored proficiency tests current students want test classes cleaned student testing area reception areas alphabetized student academic files could ready scanning schools electronic records database received submitted transcript requests systems administrator skills,ENGINEERING +accountant skills timberline mri yardi peachtree peoplesoft onesite quickbooks microsoft word excel experience 072014 current accountant company name city state experienced goaloriented accountant demonstrated track record preparation analysis financial reports summarize forecast financial position independent contributor committed superior quality teamwork proficient internal external customer service accountant experienced driving efficiency productivity implementation process improvements support achievement overall corporate goals objectives core competencies include accounting management cash management fdh velocitel provides services needed design build optimize upgrade maintain broadcast wireless infrastructure fdh velocitel develops innovative solutions evaluating condition heavy civil structures bridges dams levees 042010 072014 accounting manager company name city state responsible financial management functions including preparation delivery monthlyquarterly financial statements variance analysis several cost centers responsible processing general accounting functions balance sheet account reconciliation time material aia billing government work inventory job costing responsible coordination annual audit government auditing implemented inventory system assisted implementation percentage completion reporting revenue assisted accounting system upgrade northwood ravin leading multifamily development construction property management firm serving southeast 052005 062009 senior accountant company name city state responsible property development accounting several entities includes preparation financial statements work closely developers property management personnel responsible full accounting cycle entering budgets editing accounts payable managing entity cash general ledger reconciliation reconciling bank statements monthly duties include sending financial packages owners required mortgage payments retailparking deck management accounting prepare annual audit schedules work external auditors margaret brown page 2 update fixed assets payment real estate personal property taxes prepare personal property tax schedules provide information owners prepare draws bank funding provide banks required information funding liaison banks diebold fire services provides comprehensive products services virginia north carolina south carolina meet companys fire security life safety needs 112004 052005 finance manageraccountant company name city state responsible financial management functions including preparation delivery monthlyquarterly financial statements variance analysis financial forecasts oversight processing general accounting functions including arap balance sheet account reconciliation billing payroll inventory job costing intercompany reconciliation monthly quarterly sales payroll tax preparation cash management served key leader managing accounting system conversion three different erps solomon local offices coordinated efforts incorporating two local level acquisitions current business corporate office developed plan segregation duties among five different locations midcity urban llc security brokers dealers flotation companies industry annual sales 1m 5m 112001 112004 assistant controller company name city state responsible overseeing accounting procedures internal controls implementing monitoring enhancing database management prepared financial reports developed budgets performed variance analysis accordance business plan supervised monthly contract billings outside financial sources assisted tax return preparation bozzuto management company offers apartment living management services nearly 100 properties throughout east coast 011999 012001 project accountant company name city state closed compiled monthly financial reporting packages management owners residential developments performed monthly account reconciliations monitored general ledger transactions consistently met deadlines demonstrating strong analytical problemsolving skills achieve corporate objectives prepared audit papers several different audit firms deloitte touche report packages included cash flow statements written explanation variance analysis aimco owns operates multifamily properties numerous states nationwide education training 1993 bachelor science accounting finance university south carolina upstate city state accounting finance skills account reconciliation account reconciliations accounting accountant general accounting accounting management accounting system accounts payable acquisitions abc aia ap ar auditing balance sheet reconciling bank statements billing billings bridges broadcast budgets business plan cash flow cash management conversion customer service database management delivery driving editing financial forecast financial financial forecasts financial management financial reports financial reporting financial statements fixed assets general ledger government inventory job costing managing excel office microsoft word payroll peachtree peoplesoft personnel problemsolving skills property management quality quickbooks real estate reporting retail safety sales solomon tax taxes tax return preparation tax preparation teamwork timberline upgrade variance analysis written,ACCOUNTANT +business analyst sr technical business analyst highlights c c core java back ends oracle 9i 10g 11griims sql server2005ibm db2 computer tech uml web designing html xml operating systems windows 9xxp20002003 server linux red hat 5 suse 11 development tools rational rose ms visio ms project oracle sql developer crystal reports java workflow editor eclipse application servers jboss tomcat5 501gaibm websphere app server 7 databases tools oracle 9i 10g ms sql 2008 oracle enterprise manager console sql developer power builder 90 bankind application finacle ebanking application infosys ltd accomplishments wayeworld alliance youth empowerment completed yes course advance meditation techniques hereby declare information furnished true correct best knowledge 4 experience business analyst sr technical business analyst company name sdlc jul 2011 dec 2013 company name requirement gathering requirement analysis release management product management product implementation role brs analysis feasibility analysis vender management client handling product management highlights initiated new projects like mobile devices compatibility key resource standard product enhancement documentation interacting marketing team understand market demands worked actively cloud sfa project implement product cloud technology market research competitive products product enhancement involved presales activities understanding market product enhancement involved 30 days implementation plan documentation wsfa actively involved complete software development life cycle manage project every phase sdlc order meet business requirements exposure industry verticals banking pharmaceuticals healthcare deciding time lines uat deployments staging movements live deployments working application owner online banking india finacle ebanking application infosys ltd retail internet banking india version migration 623 1102 pdf statements integration session validation service request module domestic nri customers online banking international geographies uk ca de hk sg funds transfer scheduled hot payments service request module implementation 100 service requests click call service generate password otp tax certificates download integration session validation ui revamp icici bank uk responsibilities handling rib uk germany canada application owner coordinate business requirement understanding brs study feasibility acceptance discuss approach inhouse development team vendor get approval cost timelines provide impact analysis preparation system test cases uat testing change management vss checkout checkins release uat business testing acceptance signoff coordinate deployment team staging movement production movement documentations approach document b system testcases c release doc dlive deployment docs guide production support team live issues rca coordinating related teams like ubps cdci core banking troubleshooting responding ad hoc exercises production issues handling level 3application owner escalations severe live issues vendor coordination coordinate business requirement understanding project signoff training received information security web mobile application threats projects implemented base information management pvt ltd software implementation engineer dec 2008 jul 2011 company name dec 2008 jun 2011 company name base e12 wsfa web based sales force automation solution automate make sales process effective productive captures sales persons daytoday activities generates useful reports top management sales department customized solution novartis india ltd franco indian pharmaceuticals 2 project name customer relationship management web based j2ee crm application used sale order booking tracking delivery companys products includes sms based sales tracking customized solution novartis india ltd 3 project name workflow applications web based j2ee workflow applications include solutions companys internal use like cash voucher approvals capital expenditure approval process applications master data based sap masters transactions built data bridge database sap database synchronize data customized solution alkem labs roles responsibilities projects communicate directly client gather details requirement documentation urssrs designing screen layouts interact development team qc team effective solution impact analysis gap analysis documentation test cases review application implementation site pilot run user acceptance testing application training go live project signoff work endusers define execute test scenarios ensure appropriate end user training technical responsibilities provide detailed system requirement clienthardwaresoftware production server setup windows 2003 server redhat linux 25 database setup oracle 10g r2 ibm db2ms sql 2005 standard database restore master data preparation application server installation configurationjboss 510ga tomcat6 software deploymentsearwar etc maintaining versions deliverable education bachelor engineering information technology 6 2008 university mumbai integrated trading manufacturing itman erp base information bi tool bi base business intelligence tool base information information technology personal information comprehensive problem solving abilities excellent verbal interests passport visa details visa l2 ead extracurricular activities actively participated organizing collage eventsindustrial visits active member volunteer languages english marathi hindi skills go live ad applications master approach automate automation banking bi business intelligence c c change management competitive ca hardware customer relationship management crm crystal reports client databases database delivery designing documentation eclipse editor english erp funds hindi html ibm db2 ibm websphere information security j2ee java jboss 510 jboss languages linux market research market marketing ms project windows 9 windows 2000 migration operating systems oracle 9 oracle developer oracle enterprise manager oracle sql pdf power builder 90 product management rational rose red hat 5 redhat linux 25 requirement retail sales sap sdlc servers sms software development ms sql server ms sql sql tax user training tomcat5 tomcat6 troubleshooting uml validation visio web designing workflow xml additional information personal details comprehensive problem solving abilities excellent verbal written communication skills ability deal people diplomatically willingness learn team facilitator hard worker name aaditya vijay hirurkar date birth 20th oct1985 sex male nationality indian marital status single passport visa details visa l2 ead extracurricular activities actively participated organizing collage eventsindustrial visits active member volunteer,BANKING +hr coordinator summary highly accomplish human resource professional proficient developing policy standard operating procedures best practices proven expertise recruiting training employee development retention performance management conflict resolution adept managing multiple projects simultaneously demonstrating high performance standards astute attention details deadlines organizing large amounts time sensitive information evaluating priorities able thrive pressure maintaining enthusiasm motivation proficient ms word kronos excel powerpoint outlook hcms experience hr coordinator apr 2012 current company name city state ensured compliance federal state local laws aramark policy ensured job postings posted onsite utilizing active job postings board open positions posted appropriate local state agencies assists district safety leader managing key safety processes including administration workers compensation processes safety component district manager monitor processed new hire paperwork ensures completion background checks truescreen administration i9s ensured wage hour compliance training oversight include applicant tally postings ensured job offers made utilizing appropriate processes conduct legally sound investigations mediate disputesissues managers employees bring resolution ensured organizational structure wages position classificationjob descriptions aligned business necessity order meet strategic initiatives development use effective efficient talent selection processes ensures managerial coachingcounseling related administration aramark policy procedure ensured affirmative action planning compliance actively executes recruiting staffing strategy unit level meet staffing needs train managers areas interviewing hiring terminations promotions sexual harassment ensuring positive progressive work environment ensured proper administration progressive disciplinary policy ensured development implementation employee engagement retention strategies updated employees manual covering disciplinary procedures codes conduct fmla policy ensures utilization performance improvement plans needed ensured encore encore recognition program implemented appreciation employees clients consumers administered two union contracts within 6 partner companies established relationship staff members interact union representatives management handled proper grievance procedures assistance solve labor disputes within two union environments controlled placement 825 employees schedules manage payroll functions including biweekly payroll administration submitting bonuses verified salaries wages compensation employees managed ptovac accrual review handle unemployment claims owneroperator jan 2009 jan 2012 company name city state efficiently manage administrativefinancialaccounting functions purchasing inventory control product service supplier relations effectively interview hire train schedule direct evaluate team members strong focus conveyance quality customer service apply superior communication skills toward diplomatically addressing troubleshooting resolving customer issues started notforprofit animal rescue organization maintained functions animal shelter office including limited assisting public animal intake adoptions redemptions animal licenses office manager jan 2003 jan 2009 company name city state established rental rate surveying local rental rates calculating overhead costs depreciation taxes profit goals attracted tenants advertising vacancies obtaining referrals current tenants explaining advantages location services showing units accomplished financial objectives collecting rents paying bills forecasting requirements preparing annual budget scheduling expenditures analyzing variances initiating corrective action achieved financial solvency cost reduction implementing systems achieve 0 rent delinquency maintain building systems contracting maintenance services supervising repairs created positive welcoming supportive environment residents visitors property associates filed court documents eviction attends scheduled court hearings landlords representative prepared reports collecting analyzing summarizing data trends updated job knowledge participating educational opportunities reading professional publications maintaining personal networks participating professional organizations accomplished organization goals accepting ownership accomplishing new different requests exploring opportunities add value job accomplishments interviewed hire train schedule direct evaluate contractors strong focus delivery quality customer service company tenants education associates business management robert morris college city state us associates business management robert morris college chicago il references available request 2013 certifications servsafe food protection manager certification 2013 city chicago department health certified food service manger 2013 professional human resources certification pending affiliations member shrm skills customer service receptionist retail sales advertising budget corrective action cost reduction forecasting maintenance office manager paying scheduling surveying accounting administrativefinancial buyingprocurement financialaccounting inventory inventory control purchasing affirmative action bi business intelligence claims clients coaching compensation contracts disciplinary procedures employee engagement fmla hr interviewing managerial new hire paperwork payroll pto recruiting staffing talent selection tally terminations training workers compensation best practices excel excellent multitasker kronos ms word outlook performance management powerpoint simultaneously word food service human resources business management,HR +city carrier assistant professional summary resultsoriented servicedriven psychology professional analytic problem solver capable insightful decision making skilled troubleshooter able synthesize disparate pieces data draw meaningful conclusions execute concise implementation plan astute project manager also function efficient team leader also operate team player demonstrating common sense working effectively highly pressurized workplace settings filled shifting priorities tight timeframes influential consensus builder possessing finely honed interpersonal ability proven record exhibiting personal integrity organizational levels skill highlights microsoft office suite word powerpoint outlook excel spss research data public relations crisis management relationship building project management customer service quality consciousness attention details professional experience september 2014 current company name city state city carrier assistant established longterm customer relationships prompt courteous service operated motor vehicles safe efficient manner met surpassed productivity targets quality standards obtained signatures needed complete process paperwork timely manner handled merchandise accordance product handling standards loaded unloaded merchandise stores vendor locations january 2014 current company name city state event ambassador developed professional sustainable relationships adult youth clients promoted events scheduled timeframe attended client events assisted setup cleanup presentations remained engaged clients event attendees assist questions concerns applied counseling crisis management andor protective services needed october 2013 december 2013 company name city state stock clerk selected products specific routes according pick sheets unloaded picked staged loaded products shipping transported goods racks shelves vehicles worked rapid pace meet tight deadlines may 2012 august 2012 company name city state sales assistant cashier enforced company policy demonstrated integrity facilitating cash credit transactions ensuring smooth daily operation generated sales revenue engaging customers sales floor demonstrating knowledge store discounts promotional programs positively contributing companys profitability good replenished floor stock processed shipments ensure product availability customers may 2009 august 2011 company name city state stock clerk displayed advertising signs visuals merchandise attract customers promote sales stocked shelves merchandise inventoried items reordered replenished answered customers questions merchandise advised merchandise selections safely operated manual electric pallet jacks praised management fast efficient worker requiring little supervision broke heavy pallet loads cases boxes bags may 2008 august 2008 company name city state cashierhost greeted seated guests timely manner provided assistance servers accurately operated cash registers pos transactions cash credit maintained awareness promotions advertisements practiced suggestive selling accurately recorded orders partnered team members serve food beverages exceeded guests expectations cleaned maintained beverage area display cases equipment order transaction area education training may 2014 morgan state university city state usa psychology bachelor science psychology 2008 hillside high school city state diploma high school diploma interests morgan state varsity football defensive end de fall 2012 ­ agape family worship center member volunteer spring 2000 present skills active directory advertisements advertising cash registers hardware counseling credit crisis management client clients customer service information systems merchandising excel microsoft office suite outlook powerpoint word networking pos presentations project management psychology public relations quality relationship building research retail selling sales servers spss statistics affiliations achievements mae p claytor conference research conference 2014 morgan state varsity football defensive end de fall 2012 ­ spring 2013 agape family worship center member volunteer spring 2000 present,PUBLIC-RELATIONS +registered nurse clinical care coordinator first aid professional background obtain position registered nurse experience leadership skills utilized provide positive effective team environment resulting excellent patient care satisfaction able quickly adapt new environments newborn education situations specimen collectionprocessing proficiency effectively able triage critical situations excellent communication skills multiple exceeds performs well difficult situations parties extensive experience efficiently managing strong medical ethic people sound ethical independent decisionmaking disciplined energetic employee quickly ability consistent medical protocols establishes rapport patients colleagues professional experience 052015 current registered nurse clinical care coordinator first aid company name city state provided leadership staff coaching mentoring remodeling order achieve high quality patient care safe customer focused environment provided clinical expertise resource clinical staff worked closely management physician leadership staff optimize patient flow improve patient care provided emergencyurgent care cubs staff patrons including wound care patient triage applying splints assessment injuries provided emergencyurgent care cubs staff patrons including wound care patient triage applying splints assessment injuries coordinated care superior starting ivs performing ekgs patient transport able independently demonstrate problem solving critical decision making utilizing appropriate resources able demonstrate appropriate action take lead role emergency situations supported safe environment patients associates effective monitoring staff compliance established standards care policies procedures hipaa compliance maintained effective process inventory control medication supply utilization 062008 current clinical supervisor registered nurse company name city state managed daytoday operations device related adverse events training medical equipment maintenance certification vaccine inventory reports clinical staff scheduling performance reviews chart audits clinical evaluations maintained current employee files clinical staff conducted interviews hiring attended held staff meeting inservices attended annual oshacpr reviews maintained staff communication ie held staff meetings prepared monthly memos improvementsaccomplishments responsible first second weekend shifts orientedtrained new clinical staff coordinated communication departments worked directly owners practice delegated clinical staff needed prepared patients doctors performed nurse triage obtained vital signs patient measurements height weight head circumference carry physician orders administering immunizations urinary catheter collection starting ivs preparing patient samples sent lab performing blood draws bilirubin blood draws performing sending newborn screens administering oxygen andor oxygen nebulizer treatments organizing setting admissions hospital making follow phone calls per doctor request filling requisitions tests giving instruction medication given home inhalers nebulized treatments assist doctors ordering medical tests procedures preparing explaining medications triaging incoming calls patients giving medical advice determining patient needs seen doctor recorded incoming lab test results reviewed results doctor contacted patients necessary developed maintained quality care systems standards including limited creating improving educated campers staff accidentillness prevention made sure medications safeguarded conducted screenings campers trips three times summer checkin checkout coordinated dispensed medications mealtime schedule end evening program university illinois chicago college nursing chicago il womens health nurse practitionermidwifery program office receive emergent medication attention demonstrating patient education called pharmacy medications prescribed checked patient surgery schedule daily called patients follow medical protocolsguidelines managed team medical support personnel monitored unit budget ensure financial objectives met trained 10 staff nurses provide topquality patient care headed onboarding process new nursing staff interviewed patients obtain medical information measure vital signs weight height tested glucose administered injections provided necessary health education training patients evaluated patients presenting asthma appendicitis etc nursingmanagers assistant company name city state provided first aid monitored health sanitation procedures throughout camp administered presided health checks followed problems seen health center education training master science midwifery university illinois chicago college nursing city state us midwifery bachelor science nursing illinois state university mennonite college nursing us illinois state university mennonite college nursing bloomington state nursing bachelor science nursing degree university hawaii city state us gpa gpa 376 graduated cum laude nursing degree gpa 376 graduated cum laude 506 general education university hawaii city state gpa gpa 40 general education gpa 40 082007 resurrection high school city state us resurrection high school chicago il 4 years varsity cross country track field served president health careers club senior year graduated honors national honors society accomplishments graduated honors national honors society cpr osha certified 806 illinois state university gpa deans list 0407 national society collegiate scholars graduated illinois state university cum laude deans list 0407 national society collegiate scholars graduated illinois state university cum laude additional information licenses registered nurse practitioner state illinois license number 041369585 skills allergies blood draws budget charts coaching cpr decision making ekgs equipment maintenance filling financial first aid health education hiring immunizations injections instruction inventory inventory control lab test leadership meetings mentoring office nursing organizing patient care patient flow preparing patient performance reviews personnel policies presenting problem solving protocols quality reporting scheduling supervision surgery phone triage patient triage urgent care vaccine vital signs wound care,ADVOCATE +accounts payable ap creditors supervisor summary selfmotivated accounts payable specialist offerings strong work ethic determination complete tasks timely manner accurate detailoriented extensive accounts clerical knowledge highlights accounts payable professional strong communication skills expert customer relations effective time management attention detail resolve outstanding issues timely develop implement systems policies procedures accomplishments reduced credit card expenses processed inhouse system zar 22 million zar 496 reduced unresolved queries accounts 48 months 30 days negotiated early settlement discounts vendors experience accounts payable ap creditors supervisor march 2013 december 2015 company name city state full function ap creditors supervision managing ap staff office approval ap reconciliations authorization payment supplier accounts ensure tax invoices submitted payment comply requirements update reconciliations due list excel hand relevant ap associate balance list approve list suppliers paid hand ap associates load payment analysis terms conditions potential vendors schedule training staff members ensure good communication order persons fully aware duties responsibilities sending emails also verbally communicating changes possible problems arise communicate teams managers regarding queries problems could cause suppliers accounts paid full responsibility reconciliation key vendor accounts travel credit card statement lease administrator november 2012 february 2013 company name city state manage lease agreement database compile world screening checks forward details results corporate office create offer renew lease agreement landlords world screening clearance reports received liaise leasing administrators regarding renewal lease agreements draw standard lease agreements renew leases general activities duties leasing office utilities manager october 2009 october 2012 company name city state manage city utility property rates tax charges residential commercial buildings correct tariffs liaise meet city officials regarding charges lodge applications tariffs changed accounts credited meet submeter reading companies monthly basis check update issues issue new instructions liaise area managers caretakers building managers regarding problems utility meters buildings issue instructions approve decline meter replacements investigate complete tenant queries escalated assist municipal accounts payable department training capturing processing reconciling payment municipal accounts report senior management weekly basis temp work supervisor july 2009 august 2009 company name city state temping ar associate processing reconciliations reconciling company accounts accounts payable ap creditors supervisor january 2008 june 2009 company name city state full function ap supervision ap staff office also reconciling certain accounts checking work subordinates reconciliation balances supplier statement system hand back reconciliations errors comply corporate governance company policy approve list suppliers paid hand associate load payment schedule training staff members schedule monthly pop performance ownership program meetings facilitate good communication order persons fully aware duties responsibilities communicating changes possible problems arise career summary extensive financial experience together several notable achievements ensure skills bring organization contribute growth success professional skills administration ensuring data accurate stored manageable format required company standards policy verification ap reconciliations including processed time maximize discount managing debtors book ensure payments received time monitor manage age analysis keep within limits set management records secure accurate available corporate governance audit purposes handling verbalwritten communication representing company professional manner management supervision leading team responsible team output performance establish maintain team environment encouraging participate contribute operating within diverse environment way team members feel important contribute success enjoy benefits success liaison necessary team individually collectively senior management accounts payable creditors clerk november 2003 december 2007 company name city state generate purchase orders navision system check tax invoices comply sars requirements process tax invoices navision system ensure tax invoices approved relevant managers per limit authority match tax invoices supplier statements follow outstanding tax invoices queries supplier responsible person confirm follow conversations emails faxes reconcile accounts navision system statements received batch documents according statements update payment list excel check banking details payment limits correct alternatively advise cashbook clerk changes required hand reconciliations complete document packs supervisor approval balance payment list excel payment journal navision prepare cod payments twice weekly required update balance score card file supporting documentation scorecard file performance appraisals accounts manager march 2003 november 2003 company name city state full function accounts payable accounts receivable reconcile accounts prepared payment run checks remittance advices resolve account queries full function debtors process waybills invoicing ensure invoices statements delivered customers timeously collection debtors payments wages salaries banking petty cash control fuel account reconcile accounts auditors monthly education certificate practical accounting accounting 2006 damelin business school city state south africa certificate basic bookkeeping accounting 2006 damelin business school city state south africa certificate sectional title management sectional title management 2011 university cape town city state south africa high school diploma certifications computer literate ms word excel advanced brilliant accounting quick books accounting software mda property management programsystem additional information accounts payable ap creditors manager glendale co authorized work us employer skills •audit process vendor invoices ensuring timely accurate payments •high volume complex processing •investigate resolve problems associated processing invoices •handle vendor correspondence via phone email •receive research resolve variety routine internal external inquiries concerning account status including communicating resolution discrepancies appropriate persons •manage vendor information setup •develop implement maintain ap systems procedures policies •full responsibility reconciliation key vendor accounts travel credit card statement,AGRICULTURE +lead teacher summary solid background special needs early childhood education strong emphasis childrens development consistently exceed teaching goals parents expectations experienced assessing evaluating individual needs provide enhanced learning experience skilled developing implementing strategies proceduresenthusiastic teacher earned trust respect students colleagues administration 12 years core qualifications excellent classroom management active participation groups plans events teaching tutoring counseling experience working special needs students effectively work parents interactive teachinglearning innovative lesson planning classroom management effective listening cprfirstaid certified goal setting implementation achievements team building leadership created collaborative classroom experience process initiative lesson planning introduced new learning methods ensure total comprehension students developed new learning center reading assistance education strategies employed special educational strategies techniques instruction improve development sensoryperceptualmotor skills language cognition memory plan development planned conducted activities balanced program instruction demonstration work time provided students opportunities observe question investigate parent communication regularly met parents discuss student issues course weakness areas creative lesson planning motivated students engage course materials history wwii course organizing war veteran come class speak personal experience professional experience lead teacher aug 2013 jun 2015 company name city state manage children portfolio progress using teaching strategies gold plan execute daily lessons make inhome student referrals maintain comfort safety educational demeanor classroom environment supervise one assistant teachers classroom plan allocate work equally among staff evaluate test students appropriate class placement head teacher jan 2003 aug 2013 company name city state evaluate test students appropriate class placement translate cpse evaluations nonenglish speaking parents collaborate school administrators parents develop student program plans ensure successful outcomes conduct family conference discuss student progress needs referrals develop enter daily observations progress attendance notes school data base plan execute daily lessons make inhome student referrals maintain comfort safety educational demeanor classroom environment supervise three assistant teachers classroom plan allocate work equally among staff case manager oct 2005 may 2006 company name city state •managed caseload 18 risk teenage young adult females •met clients family members drug counselors substance abuse issue order determine activities keep recidivism •helped clients school enrollment verified attendance •held weekly team conferences discuss client court dates progress concern order prepare monthly court reports legal staff judges •provided case management services escort face face services community communication community providers conducted site visits shelter residential outpatient programs attending case conferences engage support participants community treatment •addressed ongoing legal personal issues female population dealing •kept track client progress via company database systems •set random drug tests collaboration substance unit female participants abuse •directed participant mental health concerns director •made referrals participants outpatientinpatient drug treatments facilities •act advocate liaison participants securing access community services income support self help assistant teacher jan 2001 jan 2003 company name city state collaborated classroom assistants teachers creating weekly classroom lesson plans biweekly basis evaluated tested students appropriate class placement reviewed daily progress notes entered companys electronic system edited needed responsible ordering receiving distributing office classroom supplies education training ms education special education early childhood 2006 touro college city state liberal arts 2000 kingsborough community college city state liberal arts bachelor science psychology college staten island city state certifications cpr first aid community involvement recognition planning presenting unicef conference skills bilingual speaking reading fluently english spanish demonstrate ability work well team handles details coordinates completes tasksplans arranges activities multi taskswrites clearly concisely listens attentively openly expresses ideasprovides asks feedback cooperates works well others,TEACHER +lead accountant highlights quickbooks peachtree inhouse accounting systems financial reporting mas 90 far wawf great plains integration manager frx reporting hyperion workspace planning enterprise essbase schedules reports crystal reports ms office strong excel skill financial accounting database management budget administration performance reporting tax preparation compliance forecastingtrend analysis strategic planning cashflow analysis variance analysis sarbanesoxley research compliance experience lead accountant november 2011 current company name city state experience various areas including limited operating budgets financial analysisplanning financial statements reporting accounting policies procedure cash flow taxes auditing business process improvements manage various areas financial accounting budgeting financial analysis execute qualitative quantitative analysis techniques minimize risks liabilities develop implement system processes achieve financial discipline improve overall efficiency organization provide strong analytical skills good relationship management negotiation skills liaising various large corporate entities financial institutions various regulatory authorities monitor manage daily processes multiple complex revenues streams review contracts new pricing schedules researching implementing new accounts accounting systems provide subject matter expertise analyzing revenue trends apply corrective measures risk findings maintain ongoing communication key stakeholders include accounts operations managers new markets support teams emerging accounting issues recommend corrective actions test internal controls compliance preventing fraud improving accounting processes meeting full compliance gaap federal state law stay abreast relevant new market events new product pipeline track daily activity firms new contracts provide recommendations financial related issues maintain accuracy completeness deferred revenues enforce timely revenue recognition lead develop methods implement revenue test models complex billing structures perform trends analysis revenues using quantitative methodology forecast future contingencies maintain new revenue backlog inventories periodically testing appropriateness new pricing conditions well accounting policy determinations identify risky accounts default communicate account managers corrective actions prepare various ad hoc reports upon request senior management requiring knowledge general ledger supporting subledger details lead support assist external financial audit process prepare maintain various incentive payment schedules prescriber program lead support billing automation effort streamlining monthly billing process prompt accurate timely billing customers improve cash flows meeting targeted projections senior accountant september 2006 october 2011 company name city state compiled analyzed financial data used preparation corporate financial statements provided support business operations analysis key performance indicators trends maintained supervised various systems internal controls financial reporting assessing remediating deficiencies discovered periodic testing making easier reconcile accounts collaborated compiled prepared budgets forecast operational activities maintained general ledger sub ledger accounts posting documenting financial journal entries managed maintained corporate closing schedules periodic financial reporting monitored maintained fixed assets depreciation schedules ongoing basis filed property taxes county ensured compliance corporate sales taxes federal state lead team preparation coordination financial audit process reconciled bank statements procured recommendations bank irregularities issues key stake holders staff accountant march 2006 august 2006 company name city state performed monthly closing cycle responsible preparing analyzing reconciling correcting financial statements management reports homebuilding divisions acted primary contact operations personnel accountingrelated matters maintained companys systems internal controls financial reporting posted financial statement entries including reconciling documented p l reclassification entries verified preliminary sales report composed final corporate reporting reviewed reconciled inventory status posted reconciling entries prepared corrected preliminary escrow analysis including extensive analysis escrow account allocation entries performed analysis direct profits reviewed created roll forward reports builders reserve runs summary reconciled builder proceeds mortgage proceeds researched accounting procedures policy statures including sarbanesoxley sec compliance irs state local tax laws education bs accounting business administration 2005 university maryland university college city state accounting business administration cpa candidate skills accounting accounting systems ad analytical skills auditing automation billing budgeting budgets budget business operations business process cashflow cash flow closing contracts cpa crystal reports database management essbase senior management financial financial accounting financial analysis financial analysisplanning financial reporting financial statements fixed assets forecasting general ledger great plains hyperion inventory ledger law market mas 90 excel ms office negotiation enterprise peachtree personnel policies pricing processes quantitative analysis quickbooks reconciling relationship management reporting researching research sales sarbanesoxley strategic planning tax preparation tax taxes trend,ACCOUNTANT +finance manager summary proactive resultsoriented deadline driven broad experience aspects accounting financial management solid planning organizational skills coordinating aspects project inception completion sees big picture plans appropriate strategies achieve results well disciplined proven ability manage multiple assignments efficiently extreme pressure meeting tight deadline schedules strong team builder facilitator creates atmosphere encourages individual growth among accounting professionals maximizing potential production ascertains needs goals streamlines existing operations envisions new concepts looks areas improvement following development direction clearly effectively communicates direction commits people action timelines transforms complex information easily understood formats highlights sap dynamics ax as400 sbt ifrs jd edwards mas90 great plains quickbooks access sas sql ms office including excel 2010 2007 2003 ultipro adp report smith etime heavy timesaver ezlabor easypay comprehensive experience organizational reengineering inventory controlpurchasing reportingprocess improvement financial managementanalysis quarterlyyearend audit budget forecasting preparationadministration general accountinghrpayroll staff management business analysis gaapjsoxisosox experience finance manager 122011 052014 company name city state provide financial reports three plants region manage day day operations include overseeing accounting functions procurement annual budget forecast payroll complying sox work corporate hr regards plant personnel suggest personnel changes plant along necessary changes create corporate environment prior family owned company feel manage aspects supply chain developed implemented purchasing operations logistics production systems manage vendor supplier contracts introduced lean manufacturing practices manage billing hr functions accounting manager 122008 072011 company name city state overall authority global intercompany operations organization budget preparation administration audit accounting monthly closing books account reconciliation journal entry adjustments prepared monthly quarterly annual reports summarizing business activities developed trend balance sheet analysis accounts receivable aging reports maintained audit reports ensure smooth quarterly yearend audit supervised lead support staff 4 created new global policies help streamline intercompany reconciliation process introduced monthly team meetings enhance team environment review projects provide training recommended crosstraining project include written documentation processes corporate controller 032008 122008 company name city state restructured accounting department create strong team 6 rect reports handle sap implementation go live challenged lead 20 year old manufacturing company away old habits updated controlled accounting environment implemented internal controls areas required purchase orders authorized approvals travel expense review limits including db checks setting customer credit limits creating reorder points avoid excessive inventory hand paying within terms discount working purchasing get price discounts vendors responsible financial reporting three plants combined average 80 million sales annually business process owner sap software implementation headed quarterly bank audit cost accountant 012007 012008 company name city state managed financials printing company reported directly controller another state prepared analysis monthend financials reports requested corporate reviewed variances explained variances plant managers provided daily support plant management team including analyzing data initiate improvements cost savings prepared monthly management meeting slides showing variances margins needed discussed established internal controls achieve compliance sarbanes oxley assisted monthly yearly forecasting process including creation budget implemented inventory asset review insure accurate complete accounting data job costs overhead supply specialist 011999 012007 company name city state maintained accurate inventory 180 line items helped prepare 500000 worth equipment supplies decommissioned ships warehouse turnin education bachelor science accounting 2006 university phoenix city state master business administration business 2010 university phoenix city state also attended wright state university sinclair community college columbus state prior finishing ba skills account reconciliation accounting accounts receivable go live streamline adp as400 ba balance sheet billing budget preparation budget business process closing contracts controller credit documentation financials financial financial reporting forecasting great plains hr inventory jd edwards logistics mas90 meetings access excel ms office payroll personnel policies processes procurement purchasing quickbooks sales sap sarbanes oxley sas sbt sql supply chain trend written annual reports yearend,FINANCE +soho properties summer analyst areas expertise microsoft excel financial modeling powerpoint word fluent four indian languages hindi tamil telugu kannada tennis multiple state national titles junior consistently ranked top 10 india work experience soho properties summer analyst company name city state manhattan based development firm performed multiple feasibility analyses potential residential hotel development projects evaluated terms covenants equity debt partnership proposals supplement analyses faciliated restructuring partnerships accommodate lps 300m times sq hotel project identified suitable component debt financing comparing eb5 mezzanine debt prepared agendas scheduled managed executive committee meetings ongoing projects massey knakal capital services intern brooklyn new york nycs 1 building sales firm worked alongside director capital services aspects finance operations including origination underwriting execution acquisitions refinancings restructured 33m crosscollaterized loan secured 7 building mixeduse portfolio performed market analyses consisted evaluating current past demographic data market trends comparables used support assumptions created offering memorandums lenders strategy analyst company name city middle market luxury real estate development firm performed market analysis singlefamily second home market chennai identified emerging trends basis major strategy shift firm computed detailed dealbydeal analyses consisting development cost matrices sales price sensitivity tables concluding irr roe figures new deals assisted managing principal executing strategy shift focusing singlefamily beach villas emerging east coast road submarket consultant company name city boutique real estate office specializing advisory brokerage founded company sole proprietor upon graduating college conducted feasibility studies due diligence advise developers emerging submarkets collaborated ceo australian company miihomes establishing new factory secured suitable homes office space several multinational companies consulates appointed primary real estate consultants korean trade center hired exclusivity sell residential properties worth 22m usd family office asset manager chennai india core real estate portfolio consisting office multi family single family assets worth 70m determined pricing strategy based market conditions required returns provided operations reports principals quarterly basis negotiated management contracts property managers successfully negotiated renewal high profile lease german consulate education ms real estate finance investments interests new york university city state gpa gpa 375 real estate finance investments gpa 375 ba economics hawaii pacific university city state gpa gpa 340 gpa 386 deans list economics gpa 340 gpa 386 deans list pendleton school img nick bollettieri tennis academy city state gpa gpa 360 gpa 360 new york university stern school business city state private equity finance accomplishments awarded 100 effort award nick bollettieri tennis academy recruited 5 hawaii pacific university competed professionally international mens circuit dec 15 may 11 may 07 jun 14 aug 14 jan 14 jun 14 may 12 jul 12 jul 11 aug 13 jun 11 aug 13 interests member nyu global real estate club stern real estate club graduate finance association stern private equity club stern investment management research society community service participated fundraiser martina navratilova raise money aids zimbabwe volunteer smile assist serve economically backward healthcare needs skills acquisitions contracts due diligence equity feasibility studies finance financing financial modeling german hindi korean languages director managing market analysis market meetings microsoft excel office powerpoint word pricing proposals real estate sales strategy tables additional information nyu clubs member nyu global real estate club stern real estate club graduate finance association stern private equity club stern investment management research society community service participated fundraiser martina navratilova raise money aids zimbabwe volunteer smile assist serve economically backward healthcare needs,BANKING +administrative assistant professional summary stylist informed background art history design dedicated clear fruitful communication delivery unmatched customer experiences interdisciplinary studies art taught approach work contextualized perspective ingenuity skills graphic design composition illustration writing proficient typist microsoft office suite social media platforms instagram twitter facebook painting drawing sculpture weaving yoga meditation certified yoga teacher work history administrative assistant 042020 022021 company name – city state remotely managed customer service client scheduling inventory monthly profit product sales personal assistant lead stylist 102018 032020 company name – city state personal assistant 2 million dollar book grew 3 million within year personally managed stylists business coordinating client appointments carrying preappointment pulls executing special orders managing internalexternal communications overseeing issue resolution curated stylists personal online boutique salesfloor well presentation product within stylists personal appointment room designed etagere jewelry display stylists personally requested stock memo pieces processed sales allowing stylist give undivided attention clients independently led styling appointments needed coordinated tailoring personal styling alterations process styled full bridal parties including celebrity clients vogue feature styled “ saks limitless clients ” travels new york milan fashion week attended runway events well styling galas benefits oscar de la renta lake tahoe benefit assisted facilitated private country club mtm armani event consistently monitored stylists sales performance followed strategies improve performance successfully maintain trajectory meet sales goals organized styled quarterly fashion events present latest product arrivals seasonal trends saks management executives stylists front desk receptionist stylist assistant company name – city state client administrative responsibilities balancing cash drawer end day batch processing personal assistant salon owner key holder sales representative company name – city state sales representative company name – city state education bachelor arts fine arts 2017 school museum fine arts boston high school diploma 2010 brookline high school accomplishments school museum fine arts graphic arts annual show 2017 best illustration honorable mention “ check check ” jumpsuit newsprint page print certifications kripalu center yoga health stockbridge 2016 200 hour yoga teacher certification,APPAREL +adult education teacher accomplishments cal poly pomona pomona ca usa community involvement leader high desert challengers 4hfor last 12 years involved helping kids raise animals learning sew san bernardino county fair project development collaborated team educators development adult education project colton joint unified school district supervision supervised team three staff members credit recovery coordinator chs professional summary seasoned agriculture teacher 20 years experience world education excellent teaching leadership skills track record achieving exceptional results ffa programs also credit recovery programs current high school program improvement numbers covina high school also bloomington high school able double numbers programs two years continue grow programs core qualifications excellent classroom management innovative lesson planning experience working special needs students feel positive atmosphere promotion ag special needs go hand hand write grant proposals procure external research effectively work parents funding motivating students advise students academic vocational curricula career issues achievements material development created college prep lessons targeting college boundprocess improvement developed new courses resulted program growthplan development create engaging educational experience exceptional teacher talented working students achieving goals maintaining orderly classroom getting students feel comfortable working well others computers technicallysavvy outstanding relationship building training presentation skills skills data management selfmotivated project management strong verbal communication extremely organized staff development process implementation powerful negotiator team leadership work history adult education teacher 082016 current company name – city state implement started adult ed program district continue work students help achieve goals obtaining diplomas agriculturecredit recovery teacher 082000 current company name – city state planned conducted activities balanced program instruction demonstration work time provided students opportunities observe question investigate goal setting established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations parent communication regularly met parents discuss student issues course weakness areas studentcentered curriculum planning developed midsemester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year developed interesting course plans meet academic intellectual social needs students developed implemented interesting interactive learning mediums increase student understanding course materials routinely met students parents regarding inclass issues learning interruptions discuss solutions received high remarks creativity classroom lesson plans instructional techniques students parents faculty created enforced childbased handson curriculum promote student interest receptive learning implemented student discipline measures decreasing classroom disruptions 80 combined discipline plan effective measures various lesson plans increase concentration participation progress student accountability agriculture teacher 081995 082000 company name – city state developed interesting course plans meet academic intellectual social needs students developed implemented interesting interactive learning mediums increase student understanding course materials routinely met students parents regarding inclass issues learning interruptions discuss solutionsimplemented student discipline measures decreasing classroom disruptions 80 education subject matter authorization science science 2016 ucr extension program crosscultural language academic dev cert 2005 university san diego city state crosscultural language academic dev cert bachelor science agriculture education 1995 agriculture education affiliations national education association nea 1995 present cta 1995 present skills academic creativity goal setting instruction lesson plans materials progress,AGRICULTURE +digital strategy manager professional profile resultsoriented digital strategist experience creating strategic alliances internal external stakeholders effectively align support key digital business initiatives visionary strategic thinker solid experience managing levels multiple projects including budgeting planning qualifications usercentered design project management paid search search engine optimization social media marketing website measurement analysis strong communication skills critical thinking relevant experience leadership served key contributing member senior leadership team design strategy implemented digital strategy managing design development content curation digital library branch expand services offered patrons user experience content quality rolled website governance guiding management digital assets research insights created website mobile app analytics dashboard measure traffic usage assess areas improvement online marketing managed ad spend 200k consistently increase click rates online sales project management managed project goals timeline tasks budget launch 3 website redesigns 1 new website mobile ios application span 18 months experience company name city state digital strategy manager 012015 current accountable library systems digital strategy digital assets including overseeing management 7 websites ios mobile application managed team 2 web professionals multiple interdepartmental teams librarians administrators executive leadership worked collaboratively vendors keep projects task time budget spearheaded crossfunctional project achieve 12 decrease website bounce rate 18 increase engaged website visits strengthened organization brand leading project develop custom ios mobile application integrating internal systems responsive website directed strategic initiative launch new summer program website including management design creatives user experience testing content curation served mentor junior team members company name city state web services manager 112011 122014 managed team 4 webmasters 44 content contributors across organization defined strategy key performance indicators public facing internal websites directed strategic initiatives achieve enforce website standards governance model identified strategic digital goals measured performance targets built financial model new business unit including management 450k yearly budget served citycounty web governance board public information senior leadership team extended information services technology senior leadership team company name city state web metrics analyst 022008 102011 developed metrics used determine inefficiencies areas improvement across 65 business units within global small medium business division tracked analyzed interpreted trends website usage engagement data conducted analysis business unit website social media traffic data make design marketing recommendations based findings drafted monthly lead revenue reports forecasts conducted root cause analysis presented findings recommendations executives stakeholders collaborated crossfunctional teams implement migration surfaid analytics tool unica netinsight analytics platform company name city state website administrator 072006 022008 updated managed existing website properties translated abstract requirements concrete user workflows interactive designs drove alignment business requirements usercentered design methodology technology factors create successful ux designs solicited feedback validation business technical team stakeholders conducted inperson online user trainings assist employees external committee members managing community content designed delivered mission critical change request tool using microsoft sharepoint ensure highest levels availability performance company name city state internet marketing manager 122005 072006 developed website content meta descriptions page titles support seo strategies directed comprehensive ppc campaigns external clients order increase brand awareness boost rates organic paid clickthrough planned managed ad spend budgets excess 200k analyzed performance marketing programs identify best opportunities optimization completed strategic competitive analysis assessing strengths weaknesses competitors created usability reports outlining pitfalls contribute decreased leads conversions designed wireframes identifying recommendations website improvement conducted root cause analysis isolated issues presented findings clients stakeholders education master science technology management 2010 university maryland university college city state usa coursework ecommerce bachelor arts information systems management 2004 wayne state university city state usa coursework website management skills website design development html5 css3 php drupal wordpress invisionapp adobe photoshop adobe fireworks microsoft sharepoint online marketing google adwords yahoo adcenter facebook ads twitter ads website measurement analysis google analytics google tag manager mouseflow unica netinsights coremetrics,DIGITAL-MEDIA +technical healthcare consultant professional summary experience technical consultant building enterpriseclass systems range industries financial businesses healthcare industry telecommunication distribution manufacturing transportation pharmaceutical skills project management data center migration system intergration cloud computing services application integration support account management work history technical healthcare consultant company name city state 042014 current designbuild test deploy base upon technical requirements vendor system installations maintenance window 8 professional server desktop network implementation medisoft v20 healthcare application clinical healthcare facility provided data conversion existing system medisoft v20 performance tuning troubleshooting server network desktop automation backuprestore participate oncall rotation 24x7 linux system administrator company name city state 102012 012014 linux red hat configuration installations administration monitoring twenty ibm blades fault tolerant snapshot lvm selinux manage troubleshoot linux servers network application issues apache oracle java system administration bash scripting security satellite patching auditing unix automation managing administrating automation process utilizing puppet automation tool implement applications packages upgrades window linux environment tcpip networking troubleshooting maintain level 2 3 support 24x7 unixlinux system administrator company name city state 042010 082012 managed administered provided remote troubleshooting analysis serverclient configuration tcpip networking hardware protocols lan wan technologies 500 servers running red hat version 56 solaris 90 veritas cluster server maintenance group applications vcs environment apache tomcat web logic primary support applications using apache web logic vmware administrator primary support applications running vm oracle middlewaredatabase system administrative support data center migration consolidation onto cloud platform enables open system technology diverted ibm mainframe tools netscout bib brother ngross etc lvm crated file systems match specifications unix servers system administration scripting security patching auditing unix automation pci compliance patching primary support system application patching unix linus windows solaris system monitoring alerting tools maintain level 2 3 support 24x7 dns nis nfs good documentation skills entry level experience puppet automation tool jumpstart kickstart manage highly distributed global network server hpsystem administrator company name city state 022007 032010 position requires maintenance support 900 servers running hpux 9 10 11i linux servers mcservice guard configuration maintenance exiting service guard clusters oracle databases igniteux configuration install support dr build hpux linux red hat configuration installations red hat version 53 ibm blades hp blades dell blades superdome created new vpar partitions maintenance existing scripting write shell scripts perform monitoring daily maintenance applications operating systems disaster recovery planning implementing documenting lvm manage physical disks luns file systems volume groups analyze technical business requirementsengineering design layout application maintenance support highly critical application hpux system administrator company name city state 011995 022007 position required maintenance support 1000 hpux servers running hpux versions 1020 11x performed system administration functions hpux server crisis management team superdome sm maintenance patches upgrades hpux system performance provided technical solutions customers high level support organizations within hewlett packard increase system performance veritas clustering primary support implemented vcs clustering disaster recovery perform document maintain dr procedure guideline offsite dr drills kvm created file systems match specifications unix servers korn shell scripting security auditing unix automation pci compliance patching primary support systems education bachelor science accounting computer science georgia state university city state 1987 hewlett packard corporation hpunix training support ibm corporation disaster recover certification recipient mathematic scholarship texas southern university technical certification technology sponsor ford motor aerospace technology division programming computer science georgia tech institute city state 1990 technical certification programming technology georgia tech institute city state 1992 certifications deploy hadoop cluster configuration performance tuning load data run application monitoring troubleshooting provide technical assistance administration automation hardware ibm blade technology hp blade cisco ucs blade technology dell technology hp servers skills administrative support apache auditing automation backup bash cisco clustering hardware consultant crisis management client data conversion databases database dell dhcp disaster recovery disaster recovery planning dns documentation ftp hewlett packard hp hpux hpux 9 ux hp servers ibm ibm mainframe java korn shell lan layout linux logic managing medisoft mail windows window window 8 middleware migration network nfs nis operating systems oracle pci protocols red hat servers scripting shell scripts snmp solaris 90 solaris system administration tcpip networking technical assistance tomcat troubleshoot troubleshooting hpunix unix unix servers upgrades veritas cluster server veritas clustering vm wan,HEALTHCARE +telephone interviewer summary organized task oriented professional experience customer support background includes skilled active listener strong customer service experience ability respond enduser business professional manner highly effective using technical domain knowledge selfstarter committed taking ownership capable completing assigned projects independently team environment highlights data entry data serve ibex 10 keying microsoft excel microsoft outlook office equipment administrative services google mail accounts payable receivable customer service inbound outbound calls pc mac os microsoft word 1 experience 042013 current company name telephone interviewer national agricultural statistics service nass statistical data collection arm us department agriculture usda 300 official reports issued nass help maintain orderly association among output supply marketing sectors agriculture performs telephone interviews wide variety surveys censuses telephones respondents explains purpose survey census gain cooperation obtains records data survey instrument reviews information completeness edits assist clerical processing collected information migrated thousands documents ecm enterprise content management system effort sunset legacy intranet server sharepoint environment included reviewing categorizing document applying metadata publishing document internal agency viewing sharepoint site sharepoint site web site provides central storage collaboration space documents information ideas sharepoint site tool collaboration like telephone tool communication meeting tool decision making sharepoint site helps groups people whether work teams social groups share information work together example sharepoint site help coordinate projects calendars schedules discuss ideas review documents proposals share information keep touch people 052011 122012 customer service representative credit control llc provides custom performancedriven receivables management services 450 clients handled customer questions complaints billing inquiries skilled resolving customer issues one call resolution proactively offered alternative solutions appropriate objective retaining customers business managed business transactions connection activation new customer accounts computer terminal communicate customers frequently made financial decisions protectcollect revenues adjusts customer accounts 102010 052011 company name sales executive one worlds leading media entertainment companies serves 150 cities 850 owned radio stations us well 140 stations globally securely acquired potential client information establish new internet service monitored reported sales activities followed management advised customers forthcoming product developments discussed special promotions reviewed sales performance aimed meet exceed targets plan carry sales activities assigned accounts areas also responsible ensuring customer satisfaction managing quality product service delivery 122008 112010 company name stocking associate walmart global retailer stores online mobile devices servicing 245 million customers weekly 10 countries fiscal sales approximately 473 billion walmart employs 22 million associates worldwide received material store prepared store shelves checked deliveries accuracy verifying quantities received matched bills lading purchase orders documents organized stock room ensure accurate labeling logical placement neat arrangement cleanliness decreased store shrinkage researching inventory discrepancies reporting suspicious activities loss prevention specialists maintained ongoing proactive communication key partners new arrivals order overagesshortages delivery delays education 2012 gateway institute technology high school diploma st louis community college skills accounts payable administrative agency billing clerical content management credit client clients customer satisfaction customer service data collection data entry decision making delivery financial inventory loss prevention mac os managing marketing microsoft excel mail microsoft outlook microsoft word neat enterprise office equipment proposals quality radio reporting researching sales statistics telephone telephones web site,AGRICULTURE +senior manager digital marketing summary experienced digital marketer equal parts analytical creative thinker passion disruptive technologies data storytelling six years experience retail market leaders crm email marketing mobile marketing social media analytics digital advertising open clear communicator demonstrated abilities setting strategic vision disciplined execution experience senior manager digital marketing 092017 current company name city state responsible creating executing monthly retail calendar including product promotional marketing strategies meet sales plans drive growth lead development ongoing optimization channel strategies including email marketing mobile marketing paid media social media increase customer engagement ltv customer site level analytics working crossfunctionally optimize channel performance well inform product development content creation customer acquisition strategies plan manage budgets excess 5m drive incremental roi business objectives manage mentor develop social media coordinator drive engagement follower growth site traffic digital marketing manager customer retention 072016 092017 company name city state created customer lifecycle program generating 256k annual lift amongst active risk customers back lapsed customers targeted promotional messaging 18 conversion rate piloted social advertising segmentation strategy driving positive lift 551 return ad spend roas overhauled affiliate strategy increasing roas 26 revenue 4 brand mentions 480 online marketing specialist 072015 072016 company name city state created 400 us online marketing activities annually increasing related selling 21 yoy 38 plan analyzed optimized traffic across online channels weekly basis managed sem budget drive traffic conversion based forecasted selling launched led affiliate advertising pilot 35 revenue growth acquired 35k emails per week advertising instore sms program global digital advertising analytics coordinator 072012 072015 company name city state identified key drivers brand health using boolean data logic via social listening analytics software increased brand mentions social media 45 brand ambassador programs awarded top mobile advertising campaigns 2015 mobile marketer virtual eyewear try planned digital mobile social advertising exceeding time spent ctr industry benchmarks 300 education training bachelor science business administration 2012 university southern california city state concentrations marketing entrepreneurship skills analytics software google analytics omniture looker adobe social netbase simon data email service provider bronto apsis,DIGITAL-MEDIA +clinical data operations support analyst summary creative innovative professional driven launch career teaching brings valuable experience legal clinical research fields summary skills excellent research skills detail oriented meticulous attention detail excel spreadsheets strong problem solver human resource laws knowledge data collection analysis analytical thinker creative problem solver performance metrics specialist strong work ethic good written communication exceptional communication skills strong presentation skills strong research skills microsoft word excel powerpoint database management strong communicator report analysis employee training developmentbusiness process improvement professional mature articulate wellspoken strong problem solver works well pressure accomplishments bachelor arts criminal justice emphasis legal studies cum laude 363 gpa may 1999 member golden key national honor society associates degree liberal arts 40 gpa member phi theta kappa international honor society member golden key national honor society 40 gpa member phi theta kappa international honor society experience company name december 2012 current clinical data operations support analyst homebased support development delivery key performance indicators metrics provision monthly basis create dashboards using oracle business intelligence tools create reports using oracle answers produce monthly metrics build eroom databases tracking critical document package reviews responsible exporting databases providing monthly dashboard analysis provide support reviews financial operational performance provision analysis data icons systems work closely global director study start leads support global consistency focus development across ssu lead function march 2008 february 2013 executive management assistant design presentation tools using excel powerpoint modify tools based sponsor needs conduct training sessions globally use tools present data executive management assistant 0308 0213 created multiple databases across many erooms purposes tracking analyzing reporting quality issues governance compliance sponsor feedback audit findings responses responsible pulling data ctms planview via business objects omr analyzing presenting results sr mgmt assist report generation preparation sponsor audits liaise multiple departments accounts payable resolve employee team compliance issues trained assisted employees various company applications expense reports microsoft office applications worked report developers create ad hoc reporting meet needs sr mgmt prepared regular basis suite metrics via bar graphs powerpoint presentations sponsor quality management joint operations committee meetings deployed surveys compile data eroom database responsible tracking promotion eligibility us clinical operation employees obtaining recommendations notifying management finalized promotions salary increases company name may 2006 september 2007 executive associate general counsel labor employment company name september 2007 march 2008 sr administrative support associate general counsel city state managed highvolume workload within deadlinedriven environment identified process improvement opportunities implemented changes gain operational efficiencies within department developed maintained complex spreadsheets maintained data sources departmental records management information reporting provided information support complex requests department projects programs events handled aspects planning carrying regular training events client education supported development modification presentations collected data generated management information reports graphics provided comprehensive support services routine analysis unit assisted various types departmental project including companywide initiatives using microsoft sharepoint created department website posting secured selfservice resources client use facilitate collaboration documents projects responsible maintainingmonitoring updating site content security groups education university texas san antonio 1999 bachelor arts criminal justice legal studies city state us university texas san antonio 19961999 bachelor arts criminal justice emphasis legal studies cum laude 363 gpa southwest texas junior college 1996 associates liberal arts southwest texas junior college texas 19951996 associates degree liberal arts 40 gpa member phi theta kappa international honor society member golden key national honor society cape fear community college 1995 city state us cape fear community college wilmington north carolina 19941995 40 gpa member phi theta kappa international honor society certifications certified microsoft office specialist microsoft office word 2003 certified microsoft office specialist microsoft office powerpoint 2003 certified microsoft office specialist microsoft office excel 2003 certified microsoft office specialist microsoft office outlook 2003 affiliations united automobile services association usaa presentations prepared regular basis suite metrics via bar graphs powerpoint presentations sponsor quality management joint operations committee meetings skills basis databases metrics operations training accounts payable audit audits database excel governance microsoft office ms office planview powerpoint business intelligence leads oracle associate administrative support data sources microsoft sharepoint posting process improvement security sharepoint excel 2003 microsoft excel outlook outlook 2003 microsoft powerpoint powerpoint 2003 word word 2003,AUTOMOBILE +audit recovery specialist summary proficient highly skilled customer support specialist years experience seeking use extensive background customer relations collections sales intermediatelevel position future advancement experience company name city state audit recovery specialist 012016 current review investigate analyze resolve key issues provider client level manage outstanding inventory assigned maintaining daily call volume inventory turnover rate expectations adhere escalation timeframes restatus inventory according department guidelines interface collaborate various levels provider level communicate outstanding inventory issues attempt continuous followup throughout order cash revenue cycle utilize contribute refining department policy procedures identify communicate process improvements result operational efficiencies ensure systematic data oriented efforts improve consumer andor client services serve resource subject matter expert less experienced staff collaborate coordinate communicate across disciplines departments ensure compliance hipaa regulations requirements demonstrate commitment companys core values position responsibilities outlined way construed encompassing duties responsibilities qualifications may required andor assigned necessary company name city state healthcare collections specialist 062015 012016 handling inbound outbound calls client customers conduct account research general analysis order assist customers interacting customers order resolve outstanding account balances assist payment plan setups following customers payment arrangements maintain accurate records documentation within customers account responsible acting liaison customers clients maintain call control including high level professionalism ensuring quality assurance scores proper level providing exceptional customer service order establish one call resolution customers navigating client systems related duties assigned company name city state student advisorresolution rep 122014 062015 resolution student questions track escalated calls database follow basic procedures phone scripts use fundamental knowledge navigate customer information systems along basic knowledge client services products maintain work logs specific account dispositions assist staff necessary company name city state customer service representative 052014 072014 direct supervision responsible conserving maintaining developing increasing business volume existing clients phone develop internal external customer relationships providing understandable concise accurate policy information written oral communication reply customers using multiple systems technologies coordination functions required provide information variety complex customer service issues requiring knowledge life insurance retirementannuity products transactions focusing customer satisfaction quality efficiency speaks clients regarding service request problems documents evaluates resolves customers inquiries gain proficiency automated workflow system process incoming outgoing mail using automated workflow system process complex varied service requests represent transamerica life protection professional pride internal external customers consistently meetexceed set quality productivity standards company name city state customer service representative sales agent 032013 052014 uses strong communication listening skills handle customer inquiries makes specific offers customers based customer interest offers suggested products services quickly efficiently adeptly works multiple applications containing customer product information answers inquiries clarifying desired information researching locating providing information resolves problems clarifying issues researching exploring answers alternative solutions implementing solutions escalating unresolved problems maintains customer product database skills accomplishments trained hippa fdcpa medical terminolgy call center service operations multi phonemulti monitor use complaint handlingdispute resolution records management 10key account management active learning calendaring client relations computer proficiency coordination creative problem solving critical thinking customer needs assessment customer service sales insurancecollections data collection data entry documentation email executive management support filing grammar internet research report transcription research scheduling service orientation speaking spreadsheets telephone skills time management typing vendor management writing letters memos lotus notes minute taking multitask management organizational skills prioritization proofreading reading comprehension computer skills microsoft office suite microsoft excel microsoft word microsoft outlookmicrosoft powerpoint windows peoplesoft visualcontent manager mainframe clarify as400 epic sap type 45 wpm education training business management 2018 prairie state college city state high school diploma general studies 2012 harlan community academy highschool city state,HEALTHCARE +customer advocate career overview objective secure administrative specialistoffice manager position use expertise proven skills order positively contribute efficient operation well reputation business ability summary outstanding customer service skills proven success client needs assessment providing reassurance customized solutions ensuring highest level customer satisfaction attainable technologically savvy proficient microsoft office suite outlook money excel wordperfect 12 quatro pro peachtree accounting timeslips 2007 dictation iti banking software expert knowledge cellular technology troubleshooting skills smartphones basic cell phones wireless network connection proven success call center environment seasoned operating call center equipment technology excellent interpersonal communication skills oral written formats highly skilled secretary adept accounts receivable payable duties routine correspondence handling confidential client information demonstrated loyalty dedication companys missions formally educated illustration photography basic graphic design skill highlights microsoft office suite peachtree accounting spreadsheet development schedule management telephone skills scheduling travel booking minute taking customer service critical thinking creative problem solving cellular expert troubleshooting smartphones troubleshooting network connections troubleshooting internet wifi connections core accomplishments calendaring planned meetings travel ceo process improvement oversaw implementation new phone system resulted costeffective service research investigated analyzed client complaints identify resolve issues multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency payroll assistance assisted payroll preparation entered data cumulative payroll document professional experience customer advocate september 2007 march 2015 company name city state answered high volume incoming calls national call center current prospective customers well sales associates actively listened client ensure complete understanding concerns provided innovative individualized solutions conducted complex problem solving made sure client obtained resolution reassurance positive customer service experience end phone calls accessed client account database retrieve information update changes maintaining personable professional phone conversations customers flexibly adjusted communication styles caller particularly terms level familiarity cellular technology service structures ensure understood instructions policies procedures administered devicerelated troubleshooting kept records customer interactions transactions recording details inquiries complaints comments well actions taken maintained uptodate knowledge constantly changing services products order provide customers accurate information best solutions legal secretary january 2006 may 2007 company name city state prepared court documents deeds real estate transfer statements purchase agreements contracts power attorney wills routine correspondence performed accounting duties including accounts receivable accounts payable entry time slips monthly billing payroll payroll taxes balancing trust accounts estates greeted clients offered seats waited updating appointment status scheduled appointments clients administering reminders clients lawyers ensured office wellstocked supplies organized maximum efficiency administrative assistantcustomer service rep august 2005 january 2006 company name city state worked directly president doane college chief financial officer schedule plan meetings events put together materials fall board meeting took minutes handled board member inquiries booked travel arrangements created itinerary work trips retail banking representative ii june 2002 august 2003 company name city state provided excellent customer service assisting customers account inquiries via phone person opened accounts solved problems crosssold financial products scanned checks daily balancing drawer atm vault total branch balancing education bachelor arts majors fine art biology 1985 doane college city state presidents scholarship doane college 4 years outstanding achievement scholarship doane college 4 years pallet scholar award doane college 4 years american legion award loup city ne 1981 special recognition award outstanding yearbook editor 1985 mary l chapin senior art award doane college 1985 yearbook editor cohead photographer 1984 1985 president member delta chi upsilon sorority president member doane art league art editor xanadu literary magazine alpha lambda delta cardinal key honor societies gpa 344 skills office accounting accounts payable accounts receivable payroll billing taxes customer service excellence executive administrative assistance personal banker national call center representative major wireless company secretary president college secretary lawyers office problem solving critical thinking billing service sales wireless network troubleshooting wireless device troubleshooting,ADVOCATE +engineering manager career overview practiced professional test manager 20 years success managing test validation nextgeneration software hardware technologies across multiple concurrent projects releases delivered effectively time budget variety complex largescale multiplatform projects including complex network framework iot internet things telecommunication hosted services business process tools automation frameworks managed trained mentored multidisciplinary geographically dispersed teams including software development test validation planning qa configuration management agile scrum master product owner qualifications product system software testing across multiple os platforms windows windows store android ios arduino linux full product life cycle including agile vmodel waterfall development methods managing multiple ongoing projects geographically dispersed teams establishing using subcontract resources offshore models developing clear test strategies proven ability translate functional nonfunctional use case requirements test plan scripts automation full traceability requirements leading continuous improvement development testing organization processes proficient ms office visual studio eclipse c •scrum master multiple concurrent scrum teams facilitate organize scrum ceremonies including daily standup retrospectives demos release planning backlog grooming meetings support scrum team member mitigate impediments resolve conflict tool administration usage including jira rally clear quest quality center protexip subversion git rtc bugzilla quality center jenkins gerrit others experience testing software service saas applications design performance stress testing peertopeer devicetodevice network application cloud xmpp server work experience company name september 2011 current engineering manager city state managing overseeing highly technical multidisciplinary team 15 testers developers responsible developing device device iot automation framework developing 10 different sdks test tools across 5 different os platforms windows windows store android ios linux simultaneously testing validating multiple independent software products intel wprd wireless software services wss cultivate partnerships globally cross companies teams managing ontime successful product including open source releases establish manage fully functional outsourced validation operation bangalore india leading significant cost reduction enabled followthesun testing reduce product development cycle freeing full time employees highervalue work collaborate executive management product owner sales marking provide validation test estimated feature product release formulate implement software testing strategies multiple concurrent projects designed supervised development cross os platforms peertopeerdeviceto device test automation framework designed supervised development 10 different sdk test tools using cc c java objective c defined oiciotivity compliance certification test cases open source community chair bug weekly bug scrub review prioritization instrumental reducing traditional project integration phases two weeks one day implementing continues integration ci automated build test systems enabled 100 build acceptance test automation instrumental setting gerrit web based code review results code quality significantly improved reduced regression test cycle 50 tool administration rally clear quest jira others volunteered scrum master multiple scrum teams additional fulfilling job responsibilities managed put process place ensure shore development center become seamless extension development team delivered incremental automated feature level testing multiple projects across different os platforms wired wireless technologies company name july 2009 september 2011 director quality assurance city state responsible testing qwarq transport agnostic wireless connectivity framework goal create new user experience leveraging multiple wireless technologies make devicetodevice connection easy developing clear test strategies proven ability translate functional nonfunctional use case requirements test plan scripts automation full traceability requirements establish quality assurance department company managed hired trained test engineers planning resources schedule test activities within cross companies worked closely development support implement promote quality policies processes throughout company worked closely multiple pc oems simultaneously understand quality criteria ensure product quality meet exceed quality requirements procure hardware software test development instrumental conducted usability tests company name november 2006 july 2009 director quality assurance city state establish quality assurance department company planed resources schedule test activities working closely clients worked closely development support marketing sales directors implement promote quality policies systems throughout company tested ultra wide band wireless usb phy mac drivers applications windows embedded platforms tested bluetopia bluetooth stack profiles different pc embedded os platforms testing wifi 80211abgn application including standard intel cisco security supplements microsoft whql drivers certification stonestreet one ultra wide band bluetooth drivers company name may 2004 november 2006 quality assurance manager city state manage mentored train test engineers responsible testing saas time attendance product developed worked development team implement quality process procedures company improve code quality stability results reduce internal customer reported defects 50 manage defect tracking system manage test case development execution following ceridian cusp process perform defect postmortem field reported defects implement necessary change prevent future incidents manage testing lab company name august 2001 february 2003 lead test engineer city state create manual automated test cases setting maintaining test environment department execute functional regression stress load testing company name july 1995 december 1999 lead test engineer city state lead group quality assurance engineers testing validating itu h26x standard based video codecs namely h263 plus h263 i263 h261 indeo 5x automatic echo cancellation aec audio codec intel videophone scheduling regular bug scrubs sessions development team bug scrubs assigning owners new defects priorities defects included future phase development scheduling code inspection design review find bug early stage software development cycle company name owner president city state installed requested software tested compatibility new multimedia software hardware test debug multimedia products sound cards video recorders video capture cards cdroms others developed functional tests stress volume continuity testing software hardware configured system various peripheral scanners printers video digitizers reproducing bugs found test compile results write reports results found tests education training webster university 2004 master science computer resource information management city state kabul university 1992 bachelor science computer science skills audio automation c c cdroms ceridian cisco hardware cost reduction clients drivers executive management functional inspection intel java linux mac managing marketing sales c windows windows xp multimedia objective c os policies printers processes product development quality quality assurance quest sales scanners scheduling scrum scripts software development software testing sound cards sun test tools usb validation video vista,ENGINEERING +biology teacher experience 112016 current biology teacher company name city state execute implement modify lesson plans incorporating differentiated instruction multiple intelligences design align lessons labs assessments incorporating stem problem based learning common core ngss volunteer participate schools extracurricular activities selling tickets school talent show participating lindenwold hs 5k scholarship fund teach translate materials utilizing sheltered instruction techniques english language learners coteach special education teachers executing modifications student iep 504 plans plan present google applications training lindenwold hs professional development 092011 112016 biology teacher company name city state seek district professional development opportunities including limited njea nsta conventions addition programs focused science standards stem successfully fundraise money incorporating additional technologies ti nspire cx graphing calculators classroom donorschooseorg execute implement modify lesson plans incorporating differentiated instruction multiple intelligences design align lessons labs assessments incorporating stem problem based learning common core ngss implement ideas practices theories professional development workshops turnkey teachers coteach special education teachers executing modifications student iep 504 plans communicate parentsguardians regarding student progress within classroom achieve level 1 google certified educator status october 2016 012011 032011 student teacher company name city state develop labs assignments projects reinforce material taught previously encouraging deeper knowledge understanding addition incorporate multiple disciplines including writing science social sciences health continuous educational improvement applying constructive criticism lessons student teaching experience formative summative assessments students content related new jersey state standards execute implement lesson plans week ensuring differentiated instruction communicated parentsguardians student progress within classroom 042007 042011 clinical lab managertechnologist company name city state educate train pathology residents according guidelines set forth molecular diagnostic laboratory resident manual including observation hands bench training laboratory procedures techniques research validate new laboratory tests determining parameters sample concentration detection limits composition procedures laboratory maintain failed run repeat testing instrumentequipment maintenance calibration qc temperature tat logs perform dna extractionquantitation pcr ce interpretation reporting results molecular studies manage operate laboratory equipment according qaqc procedure protocol 082005 042007 quality control technician tcae coordinator company name city state coordinate monthly seminar qc director attending laboratory technicians addition conducting good laboratory practices orientation lectures laboratory technicians compose administer seminar quizzes verifying technician credit monitoring seminar attendance assemble execute state reports department health several states licenses held troubleshoot investigate pending specimens ensure results reported within timely manner manage technician competency assessment tca continuing education tce programs maintain laboratory technician training records schedule annual evaluations accumulate test result testing comments final report completion compose standard operations procedure pending specimens verify patient requisition forms records company database compile maintained list specimens pending 012005 082005 clinical laboratory technician company name city state prepare gel agars associated substrates raw materials largescale electrophoresis testing platform proficient aseptic techniques good laboratory practices proper pipetting practices extract raw samples dna purification utilizing aseptic techniques execute analyze realtime conventional pcr results education august 2016 dig discoveries geosciences field school march 2011 postbachelors teaching certification program secondary education university washington city state collaborate teachers various science grade backgrounds incorporating field research classroom lessons implementation ngss fields evolution classification taxonomy participate paleontological field research current graduate students secondary education may 2011 drexel university school education city state new jersey ceas biology member golden key international honor society camden county college january 2005 bachelors sciences biological sciences atlantic cape community college composition introduction literature burlington county college anatomy physiology ii laboratory introduction statistics biological sciences rutgers state university new jersey city state skills anatomy aseptic techniques bachelors biology calculators calibration content credit database department health dna educator english equipment maintenance forms forth good laboratory practices instruction interpretation laboratory procedures laboratory tests lesson plans director materials money pathology pcr physiology progress qa realtime reporting research selling statistics teaching technician troubleshoot workshops composition composition,TEACHER +customer service advocate summary detailoriented administrative clerical support extensive experience performing medical clerical duties supporting 5 physicians busy medical office expertise includes excellent communication skills demonstrated by18 years experience verifying insurance coverage records reviews schedule maintenance highlights resultsoriented maintains strict confidentiality meticulous attention detail excellent communication skills team player positive attitude strong work ethics experience customer service advocate may 2014 current company name city state provided accurate appropriate information response customer inquiries medicare part b providers explain medicare part b claim denials correct claim payment provide reference resource material providers conduct research denials verify confirm beneficiary eligibility medicare part b strictly followed federal state guidelines release information examined diagnosis codes accuracy completeness specificity appropriateness according services rendered customer service representative september 2013 may 2014 company name city state addressed customer service inquiries timely accurate fashion explaining current medicare drug plan members taking medication refill orders researching plan design copay structures formulary change providing pleasant accurate customer service providing information regarding changes medicare part drug plan structures providing medicare mandates procedures updates surgery scheduler march 1999 june 2013 company name city state efficiently performed insurance verification precertification preauthorization functions sending redetermination insurance private government surgical procedures coordinate surgery schedule patient physician operating room p rovide patients detailed information regarding dates time scheduled necessary arrange schedule preoperative test patient maintains operating room schedule instructions directed physicians contact patient remind postoperative instructions directed physicians working knowing star panel epic hyperspace systems verify patient eligibility coverage procedureobtain precertifications authorizations procedures tests ordered physician notify forward paperwork insurance certification billing office obtain additional paperwork needed compliance responds written telephone inquiries carriers regarding surgeries perform clerical duties support physicians surgery scheduling function regarding patient surgery information office assistant iii february 1996 march 1999 company name city state responsible printing daily schedules pull medical records clinic appointments surgeries recorded filed patient data medical records scanned indexed clinic notes pathology reports lab tests financial information electronic health record system performed various administrative duties including data entry document preparation eliminated outdated records annual basis sending records scanned assisting medical students doctors nurses secretaries archival retrieval pick sort distribute mail clinic clerk iii january 1995 february 1996 company name city state developed created effective filing system accelerate paperwork processing printing daily schedules pull medical records clinic verified information computer system uptodate accurate appointments surgery dispersed incoming mail correct recipients throughout office education bachelor science health care administration concentration management 1991 university phoenix city state health care administration still progress graduate june 2016 high school diploma psychology 1990 belmont university city state studies included statistical mathematics western civilizations majoring psychology minor sociology algebra ii stratford high school city state studies included algebra ii trigonometry geometry french ii h accomplishments healthcare administration still progress accomplishments certificate thru vanderbilt training development organizational skills certificate received june 22 2000 attendance tenncare inservice may 2003 january 2004 march 2004 july 2005 august 2005 bcbs precerts working knowledge excel cpt coding completion administrative assistants conference september 2008 skills scheduling strong verbal skills excellent written skills icd9 cpt coding,ADVOCATE +director compounding sales specialist professional summary highly organized talented sales professional effectively multitasks balances customer needs company demands efficiently builds loyalty longterm relationships customers consistently reaching exceeding sales targets skilled building relationships negotiating closing sales core qualifications microsoft office word powerpoint excel crm software sugar sales logix accomplished relationship building selling experience director compounding sales specialist july 1997 march 2015 company name city state talented sales professional effectively multitasks balances customer needs company demands efficiently builds loyalty longterm relationships customers consistently reaching sales targets exceed sales goals monitor customers preferences determine focus sales efforts numerous sales awards new accounts signed monthly dollars revenue plan sales events present powerpoint presentations events professionals public train new sales representatives aspects compounding respond customers inquires timely manner maintain friendly professional customer interactions healthcare services supervisor april 1996 june 1997 company name city state build design nursing division recruit hire professionals verify credentials background checks make cold calls appointments local hospitals nursing homes doctors offices introduce service build client base answer clients employees questions concerns regarding services availability pricing branch manager june 1994 march 1996 company name city state manage activities local branch delegating duties necessary make cold calls appointments local hospitals nursing homes doctors offices introduce service build client base increase client base increase revenue increase recruitment professionals verify credentials background checks professionals increase client orders staff open positions appropriate skilled professionals resolve problems timely manner staffing coordinator august 1983 june 1994 company name city state plan conduct new employee orientation foster positive attitude toward organizational objectives perform difficult staffing duties including dealing understaffing refereeing disputes firing employees administering disciplinary procedures provide current prospective employees information policies job duties working conditions wages opportunities promotion employee benefits develop administer evaluate applicant tests verify credentials references background checks staffing employees identify staff vacancies recruit interview select applicants front end managercashier june 1981 july 1983 company name city state count money cash drawers beginning shifts ensure amounts correct adequate change calculate total payments received time period reconcile total sales monitor checkout stations ensure adequate cash available staffed appropriately supervise others provide onthejob training compute record totals transactions issue receipts refunds credits change due customers assist customers providing information resolving complaints assist duties areas store lpn staff nurse prn charge nurse june 1978 may 1981 company name city state assist nursing units needed icu ccu er provide basic patient care treatments administer prescribed medications start intravenous fluids noting times amounts patients charts observe patients charting reporting changes patients conditions adverse reactions medication treatment taking necessary action work part healthcare team assess patient needs plan modify care implement interventions supervise lpns nurses aides assistants answer patients calls determine assist receptionist january 1971 february 1975 company name city state greet visitors ascertain purpose visit direct appropriate staff answer telephones direct calls appropriate staff complete insurance claim forms interview patients complete documents case histories forms intake insurance forms compile record medical charts reports correspondence using typewriter perform various clerical administrative functions ordering maintaining inventory supplies transcribe recorded messages practitioners diagnoses recommendations patients medical records receive route messages documents laboratory results appropriate staff education high school diploma may 1971 griffithville high school city state physical educationmath may 1977 harding college city state physical educationmath baptist school nursing city state aug 1978 lpn skills administrative functions basic benefits charts clerical crm client clients firing focus forms insurance inventory issue receipts excel money microsoft office powerpoint powerpoint presentations word nursing organizational patient care observe patients policies pricing promotion recruitment relationship building reporting selling sales staffing telephones typewriter,HEALTHCARE +senior associate executive profile seasoned financial markets professional 12 years experience global financial markets sales trading across corporate institutional space india skill highlights developing sustaining strong client relationships demonstrated ability deliver solutions clients based excellent analytical skills compatibility independent teamwork project management product development risk management assessor core accomplishments created strategies develop expand existing new customer relationships resulting 150 increase annual global markets sales revenue helped grow banks global markets revenue 200 05m 15m acquired 20 new clients past year total trading volume 10b professional networking loan reviews marketing professional experience senior associate 122012 062016 company name city primary responsibilities included providing advisory execution corporate institutional clients across foreign exchange interest rates commodities products line credit risk profile reviewed clients accounts results regularly determine whether life changes economic developments financial performance indicated need plan revision analyzed financial information obtained clients determine strategies meeting clients financial risk management objectives communicated regularly management regarding portfolio performance new loan transaction quality ​ interpreted data price yield stability future investmentrisk trends economic influences factors affecting investment programs involvement product structuring function offer tailor made products clients meet internal regulatory requirements active involvement developing launching new products increase strengthen client engagement followed global service delivery approach capitalize offshore business opportunities clients multi geographical presence investigated red flags fraud embezzlement money laundering tax evasion false accounting statements organized crime terrorist financing insider trading part new client engagement assisted seniorlevel credit officers complex loan applications providing strong back tradingalm desk also manage execution layoff risk trading book fx dealer 052009 122012 company name city trading responsibilities included market making proprietary trading spot usdinr g7 currencies interbank market also internal sales team manage inr risk liquidity funding book coordination money market desk monitoring net open position nop aggregate gap limit agl limits bank developing pricing mechanism actively managing entire process flow launch electronic trading platform franchise building regularly interacting sales clients participate various activities help offshore counterparts understand undertake activities indian financial markets providing inputs daily market commentary research publications associate 052004 032009 company name city provide advisory execution capabilities manage foreign exchange interest rate hedging flows clients across corporate coverage group managing team two traders run high frequency trading desk top tier clients based technical fundamental analysis generate manage fx flows working closely trade finance cash management institutional client group pricing execution currency option structures including vanilla options single multiple barrier options exotic structured options generated revenues excess eur 40 million 2008 eur 80 million 2007 involved setup implementation new inhouse trade capture system fx trades education post graduate diploma business administration finance marketing may 2004 sies college management studies city state india post graduate diploma business administration dual specialization finance marketing bachelor commerce accounting finance march 2001 mumbai university city state india bachelors accounting finance economics post graduate diploma export import management december 2001 indian merchant chambers city state india post graduate diploma export import management interests traveling photography skills proficient bloomberg reuters newswire applications along ms office proficiency additional information currently pursuing certified public accountant cpa program willing take additional certifications required regulatory firms guidelines,BANKING +financial analyst highlights microsoft excel powerpoint intermediate capital iq intermediate factset intermediate snl intermediate bloomberg beginnerintermediate spss intermediate experience company name july 2015 current financial analyst city state support ceo corporate operating committee directly shaping implementing aigs strategy global level initiate evaluate execute deals innovation investments order enable aigs inorganic growth selected transaction experience strategic projects 500 million divestiture work senior management identify 208 million allocated versus direct expenses order make normalizing adjustments pretax operating income ptoi drive valuation price divested entity craft marketing language organize flow confidential information memorandum order prepare company leadership management discussions potential buyers manage virtual data room track buyer due diligence questions assist steps running divestiture process joint venture merger expand commercial business 200 million analyze portfolio joint venture partner order compare net premiums written aigs book business partners strategize senior management produce nonbinding first round presentation order engage partner equal active ownership joint entity 20 million investment biotechnology company research business models products customers technology existing market share private company 10 competitors order evaluate strategic rationale investment write memo detailing industry dynamics analysis peer strengths versus weaknesses investment recommendation selection aig peers build database financial metrics including market capitalization total revenues assets segment property casualty versus life retirement revenues assets 70 companies order formulate peer list competitor set aig create presentation summarizing peer selection methodology delivered corporate operating committee order determine 2015 longterm incentive plans aig company name june 2014 august 2014 investment banking summer analyst city state supported industrials coverage group building client presentations evaluating compiling financial metrics aiding model analysis valuation selected transaction experience strategic projects transportation companys 6 billion initial public offering compared management board structure 9 peer filings order help senior leadership drafting prospectus road show materials 170 million buyside compiled 8 years titanium price production data order project summary financials aid private equity buyer determining valuation price target company 100 million strategic planning analysis identified 100 million fees senior managements evaluation deal pipeline future budgeting pitches client presentations built 50 acquisition target profiles order help group pitch opportunities 5 different clients company name september 2013 december 2014 copresident city state taught 30 undergraduates stock market fundamentals socially responsible investing order increase financial literacy · evaluated public companies analyzing strategy operations examining financial statements performing valuation · invested 1000 fundraised money selected microfinance businesses b corps charities support social impact bloomberg analytics boot camp 500 applied 24 selected new york ny participant may 2013 · trained one week analytics sales gain exposure equities fixed income commodities · operated bloomberg terminal obtain data 10 stock pitches technical analyses securities industry overviews education yale university may 2015 diploma city state bachelor science economics psychology gpa gpa 37540 gpa 377 gpa 389 economics psychology gpa 37540 gpa 377 gpa 389 2nd place40 students corporate ethics yalechina association symposium global strategic leadership · relevant coursework strategic management accounting valuation · cumulative sat score 2390 math 800 verbal 790 writing 800 cumulative gmat score 770 languages mandarin chinese native fluency spanish conversational proficiency interests traveling piano violin table tennis swimming volunteering pistachio ice cream yelp additional information interests traveling piano violin table tennis swimming volunteering pistachio ice cream yelp skills accounting biotechnology bloomberg book budgeting commodities client clients database drafting due diligence equities equity senior management financials financial financial statements fixed income innovation investments iq leadership mandarin chinese marketing market materials math microsoft excel money powerpoint presentations research sales sat securities spanish spss strategy strategic strategic management strategic planning symposium transportation valuation written,BANKING +digital marketing intern education 2015 bachelor arts psychology corporate strategy vanderbilt university city state cumulative grade point average 34 major grade point average 36 summary hardworking passionate vanderbilt student intending obtain fall oncampus employment grow excel endeavors experience 062013 082013 digital marketing intern company name city state executing overseeing corporate digital marketing campaign various platforms including company twitter linkedin pages updating company web media using sitecore web content management system working corporate marketing consultants determine appropriate customized programs strategies various webbased market segments 122012 052013 student fundraising ambassador company name city state updated contact information provided institutional affairs updates stewarded university fundraising efforts alumni constituents vanderbilt inspired new supporters contribute funds maintaining relationships encouraging increased support existing contributors made risk analyses balanced costtime data focus efforts appropriate fundraising activities 122011 052013 tutor company name city state provided studentathletes academic assistance submitted detailed reports individual tutoring session updated counselor tutor coordinator progress time 042011 112012 advertising public relations intern company name city state executed brand endorsement talent discovery talent relations duties orchestrated promotional vendor agreements various entities including music groups festival hosts supplement wholesalers websites wrote distributed advertisement press material third party media outlets developed various promotional advertisement campaigns company social media webbased entities 062012 082012 marketing intern company name city state utilized microsoft customer relationship management system establish database current potential clients performed routine teleconferences clients discover needs delivered summaries manager worked direction management ceo reach potential clients develop interest company services 042012 082012 journalist company name city state wrote articles daily blog posts internet news source withover 300000 unique monthly readers implemented articles social media sites like facebook twitter foursquare increase viewership concise post blasts 052011 082011 data analysis administrative intern company name city state assisted company chair administrative activities including data entry analysis performed accounting duties including composing expense reports suggesting fund allocation sustained contact property owners building activity relayed information company chair 052008 082011 sales marketing associate company name city state sold billiard tables accessories provided advice consultations product inquiries built retained direct relationships clients affiliates ensure satisfaction provided significant direction developing company website including layout organization system transition ecommerce services implemented company social media presence directed various webbased promotional campaigns 032009 052010 volunteer company name city state taught special needs children play various sports recreational activities technical skills general software proficiency microsoft office microsoft works microsoft customer relationship management system microsoft publisher creative design media proficiency adobe photoshop adobe illustrator pro tools web proficiency wordpress sitecore content management system hootsuite certifications hootsuite accomplishments 1st place marketing campaign next chapter vanderbilt university managerial studies department parnassus marketing competition illinois state scholar prairie state achievement award battle bands competition chicagoland high school musicians 2009 2010 hold school record northside college preparatory high school track field events middle distance medley 2010 throwers relay 2010,DIGITAL-MEDIA +construction inspector professional summary resultdriven certified construction manager training 2 years significant progressive experience construction industry proven track record ensuring project deliverables brought market timely manner strong team leader proven managerial experience skills cross functional terms including subcontractors vendors suppliers effective problem solver decision making skills exceptional commitment quality customer satisfaction excellent presentation communication negotiation persuasion skills core qualifications primavera p6 digitizer site safetyosha compliance microsoft project plan swift 9 qaqcfield engineering autocad revit bim micro station v8i microsoft office report writing interpersonalcommunication experience construction inspector november 2015 current company name city state provided quality assurance services performing onsite inspections material workmanship well performed material testing accordance american society testing material astm manuals reinforcing bars well concrete performed inspections epoxy anchordowels concrete field technician duties slump test temperature air content concrete sampling tested inspected construction material placement foundation work performed reinforcing steel inspections ensure rebar meets requirements approved drawings performed inplace density tests various types soil determine compaction moisture content established onsite solutions unforeseen issues found field performed proctor sieve compressive strength tests senior technician laboratory performed timely inspections reports engineers project manager ensure work meets requirements set proper design authority specific project project engineer may 2015 october 2015 company name city state processed tracked distributed submittals rfis managed document control process including change order subcontractor billings field production tracking purchasing contract administration coordinated project closeout documentation including deficiency warranties maintenance final payments assisted documentation accidents safety violations unsafe conditions activities conducted quality control inspections completed work processed vendor invoices reconciled monthly subcontractor progress billings managed jobsite office performed quantity takeoffs derived thorough understanding plans specifications using digitizer negotiated tracked subcontractor contracts agreements change orders insurance prepared project schedule primavera determined intervals ensure jobs completed time monitored project progress performed variance analysis comparison baseline schedule produced significant cost savings potential cost avoidance preventive problem solving numerous cost saving ideas suggestions recommendations ensured equipment material accordance contract drawings specifications monitoring coordinating construction activities ensured site safety comprehensive review subcontractor safety program facilitated communication owner contractor ensure construction projects completed time within budget traffic engineer january 2013 april 2013 company name city traffic engineer involved collection appraisal data reports surveys investigations conducting various traffic survey analysis report making main objective study check feasibility outer ring road orr shamirpet keesara come investment proposal based future travel demands would attempt improve traffic scenario city hyderabad study include current traffic transport situation projecting likely growth next 20 years recommendation regard new roads flyovers conducted traffic studies classified traffic volume count intersection volume count willingnesstopay origindestination axle load surveys analyzed traffic volume count data average daily traffic adt annual average daily traffic aadt od matrix growth rate traffic demand normal diverted generated traffic projection calculation vehicle damage factor vdf equivalent single axle load esal prepared reports documents drawings related features finalized location road flyovers based reports gathered project engineer february 2012 october 2012 company name city oversaw million dollar residential construction project collaboration architects engineers subcontractors owners consultants municipalities supervised contractors project timelines budgets quality control administered construction documentation procured tracked materials facilitated punch list completion ensured accuracy ontime delivery lead team engineer responsible project planning estimation contract management material procurement created baseline schedule studied acceptable free float total float phase evaluated critical paths project schedules evaluated alternative schedule options identify optimum project strategies resolve problems execution performed resourceloading levelling logic diagrams analysis critical path looking two weeks ahead overall network analysis senior management decision making proposed costeffective methods balanced schedules improved performance strategic workforce management assisted project manager onsite visits meetings subcontractors inspected project sites monitor progress ensure conformance design specifications safety standards achieved project deadline managingschedulingleading subcontractors accomplishments certifications education master science construction engineering management may 2016 university texas city usa gpa gpa 35440 construction engineering management gpa 35440 bachelor technology civil engineering may 2013 jawaharlal nehru technological university india civil engineering certifications construction manager trainingcmit license 184492 osha 10hour osha 30hour skills autocad billings budgets budget interpersonalcommunication construction manager content contract management contract administration contracts decision making delivery documentation engineer senior management features insurance logic managing materials meetings microsoft office office microsoft project micro station network analysis next primavera problem solving material procurement progress project planning proposal purchasing quality assurance qa quality control report writing revit safety scheduling strategic surveys swift 9 technician variance analysis,CONSTRUCTION +director global digital marketing executive profile results oriented leader extensive bb marketing technical experience leading global crossfunctional teams delivering innovation profitable measurable results fostering collaborative team focused culture passionate championing creation digital content marketing strategies practices proven record success influencing driving change delivering business results unexpected cutting edge ways skill highlights crossmedia demand generation digital social new media strategy competitive planning analytics lss green belt certified event workshop strategy value proposition creation product marketing content marketing strategies channel marketing expansion industry marketing agile development marketing professional experience director global digital marketing 012014 current company name city state global leader web marketing strategy operations including leading digital marketing strategy integration web site content marketing strategy traffic analysis optimization seo translations social media integration marketing automation online demand generation voice customer validation development first ever web content marketing strategy support launch new dynamic relevantpersonalized responsive corporate site develop execute demand generation strategies position corporate website center inbound marketing including integration marketo leveraging features marketing automation across marketing communications community manage team 12 full time professionals agency partners significant daytoday management global projects ongoing prioritization internal partner executive engagement boosted website traffic 8 integrating social media manager interactive marketing 042013 122013 company name city state led global strategy technology business including web site content delivery traffic analysis optimization web marketing strategy integration ratings reviews demand generation online forms campaigns drove new page design strategic company business 50 increase traffic managed team five along budget manager marketing communications 032011 042013 company name city state developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting roi 10 proofed approved production drafts promotional materials earned lss green belt certification developing new value proposition business led strategy marcom execution events thought leadership workshops managed project deadlines monitored milestones completion stage ensured agency marketing expenses inline established budget 1m worked closely internal partners identify needs challenges provide solutionsoriented campaign manager packaging industry marketing 012009 032011 company name city state created global marketing strategy entering new market along targeted communications delivered marketing programs sales tools enabling field accelerated go market timeline designed led implementation customer events executive presentations negotiated contracts industry consultants support credibility prospects met program objectives new business penetration manager applications marketing 012007 012009 company name city state implemented new go market strategy responsibility management cross functional teams totaling 50 members delivered sales training marketing collateral customer application tools worldwide use four months presented customer meetings 90 positive rating program delivery sales enable new additional revenue managed 1m budget healthcare retail industry marketing manager 022005 012007 company name city state developed content supported rollout industry training worldwide industry sales customer tools customer workshops resulted 22 install growth healthcare 6 retail along 44 increase color installs sector finance accounting services marketing manager 012003 022005 company name city state marketed business process services exceeding lead generation sales goals led development sales training marketing materials account profiling managed overall marketing department budget along hr responsibility two employees solutions marketing manager 062001 012003 company name city state negotiated requirements development solution offerings targeted financial services healthcare clients exceeded goals solution 1 revenue installs 2001 2002 financial services healthcare industry team internet marketing manager 112000 062001 company name city state led development internet marketing strategies accounts working web development team delivered proposals accounts managed implementation marketing strategies retail sales account manager 072000 112000 company name city state negotiated pricing marketing development funds product placements retail internet accounts retail multifunction product marketing manager 081998 072000 company name city state global responsibility concept development timely execution fax based multifunction retail small medium sized business channels managed product collateral development including packaging point sale materials negotiated product features look feel oem supplier set pricing launch guidelines developed delivered training worldwide lead member core team tasked developing next generation inkjet strategy implementation plans color services launch manager 031997 081998 company name city state successfully launched color document services marketing program us services sales representatives resulted 237 profit growth 1997 developed measurement process track growth color services managed color training events services sales reps delivered training new sales reps customer interface engineer color products 031995 031997 company name city state managed creation global execution customer documentation translations customer training materials product user interface dialogues product look feel delivered marketing image quality samples collateral input demo script writing product demos created presented product training color sales specialists product overviews customers network engineer 051987 031995 company name city state managed two engineering teams established internal transfer pricing network services negotiated pricing contracts telecommunications hardware suppliers led customer requirement gathering business case justification implementation first digital internal network xerox resulting 550k annual savings increased speed reliability level service education mba executive development university rochester william e simon school businessadministration city state bachelor science electrical engineering boston university city state interests recreational sports fitness reading travel fairport soccer club team manager fairport high school girls soccer girls lacrosse booster club member additional information additional information fairport soccer club team manager fairport high school girls soccer girls lacrosse booster club member skills,DIGITAL-MEDIA +international code council icc special inspector construction materials technician cmt objective objective obtain secure meaningful position integrating skills expertise coworkers resulting successful service provided client additionally eager gain knowledge hard work tutelage superiors earn advancement within organization skills proficient microsoft windows word excel general knowledge gaap continues grow hard work 14 years progressively advancing experience civil construction materials testing inspection constant communication contractors craft coworkers collaborative effort complete task hand natural leader team oriented strong desire succeed accounting field able communicate effectively verbally writing clients coworkers superiors productive worker fastpaced timesensitive environment remaining within budget courteous team member works high levels integrity professionalism experience international code council icc special inspector construction materials technician cmt 032015 current company name city state icc special inspector reinforced concrete rebar concrete placement inspections epoxy anchor bolt inspections concrete soils asphalt field testing technician icc special inspector cmt technician 112014 032015 company name city state icc special inspector reinforced concrete rebar concrete placement inspections concrete soils field testing technician gradations proctors moisture content 200 wash input data computer programs present final results clients timely costeffective professional manner icc special inspector cmt technician 052014 112014 company name city state icc special inspector reinforced concrete rebar concrete placement inspections epoxy anchor bolt inspections concrete soils asphalt field testing technician construction materials testing lab managerlead technician 062010 112013 company name city state rebar concrete placement inspections epoxy anchor bolt inspections estimating potential job costs proposals concrete soils asphalt field testing technician grout cubes prisms intermediate experience masonry lab testing techniciangradations proctors moisture content 200 wash specific gravityabsorption concretegrout breaks sand equivalent percent fracture input data computer programs present final results clients timely costeffective professional manner quality control inspector level ii 102007 012009 company name city state urswashington division eunice nmnational enrichment facility qci qualified civil soils ii civil concrete ii receipt inspection ii coatings ii verify field operations ensure compliance specifications plans procedures astms 10 cfr part 50 appendix b asme standard nqa1 perform qc inspections batch plant concrete grout backfill operations receipt inspection concrete constituents batch plant inspector cmt technician ii 032007 102007 company name city state hanford nuclear reservationvitrification plant rppwtp concrete soils lab materials testing technician level ii crossreference job site specifications plans astms industry standards ensure proper testing inspection 10 cfr part 50 asme nqa1 job site sandcones kelly ball drop flow test cast cylinders clsm grout flow cast cubes prisms nonpermanent transportation technician ii 032006 122006 company name city state wsdotscr union gap wa various projects transportation technician ii nonpermanent concrete soils asphalt field testing technician read interpret plans crossreferencing state specifications construction manual layout including stakingmarking various offsets signing monuments planned work contractor complete inspected following operations grinding rumble strip replaceinstall rpms mechanical hand scaling drilling grouting rockanchor bolts backfill striping guide posts installmove jersey barrier curbing aggregate weigh station rock crushing plant ticket taking paver quantities yield short long hydrodemolition concretesoils lead materials testing technician 042003 112005 company name city state hanford nuclear reservationvitrification plant rppwtp crossreference job site specifications plans astms industry standards ensure proper testing inspection 10 cfr part 50 appendix b asme nqa1 job site charge complying testing frequencies meet construction plans specifications manage man power cover field lab testing operations review technicians reports ensure accuracy concrete soils lab materials testing technician level ii education high school diploma college preparation 1999 eisenhower high school city state usa national honors society gpa 3640 academic athlete award captain football team future business leaders america industrial technology 2002 western washington university city state usa 98 credits earned associate arts prebusiness 2015 yakima valley community college city state usa gpa 3740 presidents list spring 2015 bachelor science accounting 2017 central washington university city state usa cwu junior status gpa 3040 156 total credits earned accounting majorcyber security minor working toward cpa courses include financial managerial accounting intermediate accounting cost accounting microsoft excel windows 10 administrative management business communications certifications icc special inspector reinforced concrete american concrete institute aci field testing technician level 1 nuclear densometer safety handler,CONSTRUCTION +sr digital analytics manager summary mindful innovator proven track record delivering digital analytics solutions configure fundamentally sound framework multiple websites precisely isolate business needs develop valuable solutions drive accuracy roi efficiency lead daytoday directtoconsumer operations ensure excellence seamlessly collaborating creative merchandising marketing teams well versed relationship frontend backend business intelligence systems resultsoriented manager thrives fastpaced competitive environment highlights digital insights analytics adobe experience cloud google analytics looker date visualization tableau chartio conversion rate optimization qubit adobe target email marketing marketing automation responsys sfmc movable ink liveclicker crm loyalty relate custora tag manager gtm dtm competitive trend analytics edited financial inventory planning expert sas jda strong strategic thinker ability formulate business strategy move effortlessly analytics development strategy solid project management skills focus timely quality deliverable strong familiarity statistical concepts methods experience company name city state sr digital analytics manager 012017 current conceptualize manage dashboards multiple websites marketing channel performance develop strategy campaign optimization ambitiously optimize individual marketing channels paid social email based users entry landing page reducing overall bounce rate 24 increasing roi 13 seamlessly launch predictive landing page paid search increasing conversion 34 vs nonpredictive execute churn prevention program personalized email layer social lookalike audiences annual incremental revenue 519k lift revenue per user 16 methodically implement predictive segmentation persona affinity increase overall revenue per email 14 unique click rate 18 pragmatically modernize enterprise digital analytics architecture based best practices making analytics accessible crossfunctional teams meticulously maintained sdr adobe analytics ai loyalty oms accelerate data migration salesforce demandware exacttarget enthusiastically train new hires digital space reporting vendor dashboards intellectually construct presentations complex analytical findings deliver finished product clear concise “ digestible ” focused key drivers senior leadership technical analytics – good working knowledge sql html javascript jquery company name city state webbusiness analytics manager ecommerce 032014 122016 delivered profound analytics solutions journey managers merchandisers marketing operations groups well provide recommendations areas optimization relentlessly release exploration refinement ab testing optimize hp plp pdp frictionless checkout increase conversion 14 22 cart conversion 12 mobile 8 desktop precisely manage rules engine modifiers algorithm manipulation ai personalized platform website email resulting 66m recommendation revenue managed special projects ad hoc reporting including testing business case scenario development evaluated strategic site redesign mobile first ux approach improve brand messaging engage new users improve conversion resulted 13 increase revenue 4 increase visit duration 12 increase conversion 16 decrease bounce rate identified developed evaluated competitive analysis webscraping terms product range price marketing initiatives customer offerings chatter trends planned managed weekly strategy marketing channels seo sem direct email drive top bottom funnel tactics segmentation list growth loyalty clv built managed executed ecommerce assortment plans recommended investment strategies units accurate flow forecast help maximize gmroi mitigate inventory liability assisted tag management services user acceptance testing order maintain integrity across multiple sources data company name city state strategic manager ecommerce toys seasonal dept 072011 022014 strategise marketing merchant group establish cohesive brand messaging within key brands improve consideration overall assortment synchronized implementation inventory plan 3 divisions involving 10 inventory managers ensure optimal flow 3rd party online facility optimized sku productivity increased sales ecommerce 176m growth 93 ly utilizing multichannel retail drive sales actionable intelligence customer journey make necessary adjustments improve conversion rate customer experience collaborated crossfunctional teams improve marketing exposure inventory position providing seamless shopping experience orchestrated strategic partnership crossfunctional teams seasonal peaks company name city state sr inventory manager toys 082009 062011 responsible financial planning sales markdowns gross margin inventory receipts 900 import domestic skus working 70 vendors annual revenue 170m 1250 kmart stores sears toys 650 stores utilized npd reports market pulse market map focus growth categories based market share trend developed trend file toys division resulting reduced inventory liability 182m company name city state inventory manager apparel 022008 082009 company name city state sr inventory analyst furniture lamps 122005 012008 company name city state supply chain management 032002 092005 company name city state logistics readiness officer 021999 012002 education bs business management arizona state university skills digital insights analytics adobe experience cloud google analytics looker conversion rate optimization ab testing qubit adobe target email marketing marketing automation responsys sfmc salesforce marketing cloud social studio marketing strategy data visualization tableau chartio tagging attribution gtm dtm sql,DIGITAL-MEDIA +assistant banking center manager summary experienced signals analysis geospatial analysis electronic warfare analysis networks threat analysis dnr limited knowledge performing dni analysis basic knowledge computer network applications world wide web printers email instant messaging knowledge local area networks well wide area networks expert working knowledge experience google earth microsoft office suite various sigint geospatial analystsignal analysissigdev collection identification analysis processing tools applications databases experienced analytic research development techniques along management analysis databases products excellent oral written communication skills regular displays high levels professionalism problemsolving skills bloomberg certified 2014 highly adaptive changing environments selfstarter people motivator broad set analytical technical skills proficient governmental health care programs regulations eg medicare advantage highlights rtrg suite belleview metrics anchory globalreach sedb signav nsanet target profiler ms office suite arcmap arcgis google earth analyst notebook dishfire jwics bloomberg archtics ticketmaster marx continuum facets medco med informatics care advance verint cisco citrix experience company name city state assistant banking center manager 032016 current knowledgeable aspects running retail banking center building operations audit policies procedures general management team building comerica securities retail financial products preparation internal instructions operating policies standard operating procedures sops guidelines skilled assessing fraudulent issues plans conducts investigations designed achieve casualty resolution analyzed inspections investigations identify problem areas within retail financial programs mathematical abilities perform calculations including application discounts interest proportions mortgage terms percentages proficient following systems cisco hogan trio elan mortgage referral tool bloomberg paypoint check vision account analysis aas costar member provider services company name city state member provider services 102015 032016 certified 8 step ulysses service mentor program proficient following systems macess facets citrix medco careadvance health maintenance organization continuum marx med informatics cisco verint sales customer service skills used build maintain exceptional relationships subscribers providers small groups large groups governmental programs knowledge mdch ncqa mtmnmis experienced following department human services center medicare medicaid services health insurance marketplace company name city state box office associate 012014 072015 proficient following systems archtics ticketmaster michigan lottery sales ability multitask provide top level salesmanship directly handled customer complaints provided problemsolving sufficient solution worked three locations box office associate meadowbrook hall dte palace auburn hills company name city state head sales associate 052013 122015 knowledgeable aspects running small business payroll accounts receivable accounts payable general leadership increased sales 10 2013 2015 understanding general hospitalhealth care practices regulations osha skilled microsoft office programs experienced medical field sales pitches marketing strategies mathematical abilities perform simple calculations including application discounts interest commissions proportions percentages company name city state sigint analyst 062009 032010 assisted development air waves analysis satellite radio conducted pattern analysis identify known unknown threats development exploration signit targets used research development intelligence reports product preparation support military tactical strategic expert working knowledge signit include comint elint osint well allsource analysis reporting gained working knowledge reporting captains squad leader 14 entry level soldiers developed improved iirs pirs analysis collection capabilities due injury unable complete given contract length company name city state aquatics associate 102007 042009 ymca certification red crossellis lifeguard certification water aerobics certification cprfirst aidaed certification usa certified swim coach swim instructor certification increased north oakland waves swim team membership 47 lead swim instructors lifeguards monthly cpraedfirst aid training education bachelor science 2008 oakland university city state basic training fort leonard wood mo 2009 advanced individual training sigint training goodfellow afb tx 2010 2016 cochise college state masters business administration 2016 oakland university network plus certification 2016 expected security plus certification 2016 certifications ymca certification red crossellis lifeguard certification water aerobics certification cprfirst aidaed certification usa certified swim coach swim instructor certification increased north oakland waves swim team membership 47 lead swim instructors lifeguards monthly cpraedfirst aid training primary databases software used skills accounts payable accounts receivable analyst banking basic bloomberg cisco citrix coach cpr customer service skills databases financial first aid general management hogan instructor insurance leadership team building marketing strategies mentor microsoft ms office suite office network payroll policies problemsolving radio reporting research retail sales securities strategic vision,APPAREL +rn asst head nurse practice leader skills care planning case management home health hospice infection control injections nurse manager oncology scheduling staff development trauma triage tutoring urology experience 092010 122011 company name hired adon assistant director nursing 85 90 bed long term care mentally physically disabled children 2 years upper 20s older individuals job included staffing nurses monthly setting transportation outside md office visits residents monitoring 3 nursing units day day care documentation residents taking call needed twice month mod entire building conducted inservices nursing staff answered pages day questions oversee critical changes residents helped decisions transfer hospital speaking mdhelped staff nursing needed secured home health position rescare located oak park illinois 2015 made home visits overseeing clients overall health basic assessments listened new complaints change status would call clients doctor needed inform change status gave injections infusions needed participated one clinical trial aspects visit timed documented per protocal still registered agency clients need rn visit clients need part time visits secured rn position july 2016 best home health home visits part time jobs available part time minimal took roster fall 2016 worked maxim home health asking part time infusion cases promised infusion cases available ones 40 miles away didnt cover milage still roster rarely called currently looking part time rn line going facility 30 minute drive tutoring online triage willing learn case management pt oncologyhospice additional professional activities ocn certified past med surg certified past plan recertify future team nurse north shore youth baseball league 4 years references dr emil totonchi md advocate illinois masonic med center dr michael friedman md advocate illinois masonic med center beverly bohus rn nurse manager advocate illinois masonic med center lorel hedges nurse practioner advocate illinois masonic med center works tennessee uma kelkar director rehab manor care northbrook jean gavina director mds manor care northbrook elma ramos rn evening nursing supervisor manor care northbrook contact information available upon request 062009 072010 company name started supervisor promoted dcd director care delivery managing 40 bed locked dementia unit later 60 bed long term care unit recently back dementia unit along long term care unit duties included leading nursing unit setting priorities staff development upholding corporate standards communicating existing information systems material management clinical management infection control qa understanding professional issues valuing every employee supporting leading company policies attending interdisciplinary meetings twice daily weekly monthly meetings medicare meetings investigation falls skin injuries new admissions care planning monthly staff meetings assists hiring disciplinary actions resigned july 2010 want take vacation time find long term care management position somewhat closer home 011977 012009 rn asst head nurse practice leader company name city state responsible management unit 24 hr basis including staffing scheduling payroll monitor staff rns ncts unit clerks daily assignments going learning needs occasionally fill staff rn voids reported nurse manager daily basis additional tasks keep current units activities problems helped nurse manager interview process disciplinary activity employee terminations sought scheduled inservices staff made sure staff attended required hospital mandatories yearly required 011977 012009 company name city state started nursing career rn general med surg unit 2 years recruited md chairman oncology part staff open 1st oncology inpatient unit promoted also assistant head nurse worked next 20 years earned ocn certificate helped instruct rns unit become certified mix chemo drugs via laminar flow hood administer drugs safely monitor side effects manage symptoms beside management duties also responsible taking patient load many days week 1999 changed surgical 23hr observation unit illinois masonic med center staff rn approximately 4 years promoted practice leaderequal asst head rn duties expanded computers installed units responsible computer profiency scheduling staff computer classes monitoring progress daily charting patients attended workshops learn computer scheduling payroll duties attended 2 day seminar picc line insertion management one point headed picc line program picc rns kept records piccs placed patients complications later problems became nationally certified med surg nursing taking exam passing types surgical patients seen thisunit include gyne urology general surgical trauma post sicu head neck general ent patients fetal demises less 20 weeks due number private rooms unit also would take types isolation including ro tb negative air flow room many patients short stay anywhere overnight 23 days patients overflow medicals isolation extensive head neck surgical patients would stay 45 days result unit fast paced many days half unit would discharged within 12 shifts beds would filled new patients main job daily basis manage placing patients correctly oversee assignment competent staff types patients coming made frequent rounds assure pt satisfaction quickly aid preventing problems escalating monitor staff learning needs try set needed review unit based inservice also try send staff outside learning seminars budget allowed daily basis responsible checking state unit printed daily included areas staff charting missing incorrect would make sure shifts staff aware missing documentation correct help correction needed attended staffing daily make sure last minute changes done next two shifts adequate staffing education training 1976 rn diploma illinois masonic school nursing city state 1974 northeastern illinois university city state 1973 western illinois university city state additional information awards received dorothy rome nominee 1999 highest yearly award experienced rns awarded many applause awards´ years masonic nominated award excellence asked head picc line program turned interventional radiology advocate illinois masonic medical center,ADVOCATE +corporate engineering support technician summary technical support engineer technical support telecom support networking support softwarepclan troubleshooting accomplished technical support 4 years experience troubleshooting maintaining user applications workstations accounts across multiple platforms os x linux windows android ios updated written userfacing itfacing technical provides outstanding customer service strong ability communicate technical concepts nontechnical manner known patience dealing frustrated users highlights installing configuring troubleshooting windows linux os x installing configuring troubleshooting soho networks creating updating documentation software installation configuring troubleshooting implementing configuring network end user security mobile device support printer support cli knowledge voip video chat support critical thinking root cause analysis encryption file structures network protocols aaa security model accounts group policy browser support technology proficiencies operating systems windows 710 ubuntu 1404 os x 1081011 chromeos ios9 android applications ms office 20102016 word excel powerpoint outlook google apps drive docs sheets slides keep forms sites google drive sync client internet explorer firefox chrome safari edge openvpn wireshark sublime text msra microsoft rdp openssh puppet sccm 2012 iosmdm networking tcpip dns dhcp lanwan vpnremote connectivity openvpn basic cisco ios microsoft virtual pchyperv teamviewer terminal services netgear linksys firewall ports experience routing switching ospf bgp vlan stp strong desire learn hardware dell hp ibmlenovo apple microsoft desktop laptops android smartphones tables wearables iphones ipads printers routers switches modems wireless routers video conferencing equipment tv projectors microphones speakers security basic knowledge ipsec sslvpn nat gre experience authentication protocols radius tacacs strong desire learn experience corporate engineering support technician 012015 current company name city state remote support 120000 employments supported wide variety platforms including windows os x linux ubuntu 1404 lts chromeos installeduninstalled configured troubleshot end user software ie solidworks cad msi exe installers dpkg binaries dmg binaries system management software sccm puppet managed user account access active directory google groups based googles security policies change reset lock user accounts user name changes setup accountemail aliases google google x nest collaborate infrastructure teams linux winops secops netops resolve difficult issues infrastructure outages help desk support analyst ii 062012 082014 company name city state provided remote call center support 600 new york life insurance agents advised agents recommended specifications computer equipment based agents needs installed new york life software along winmagic securedoc windows encryption reset agent port passwords access owa installed troubleshot end user software microsoft office 20032008 including outlook implemented security windows firewall antivirus software browser hardening troubleshot end user issues windows malware software updates account creation worked new york life software team adapt modern standard digitally download instead cdrom distribution via mail service software updates contributed revamping new employees trained streaming information needed learn functions job pushed new york life standardize computer hardware version windows agent buying handle modern software using pluralsightcom taught basics help desk support comptia a801802 training courses learned must knowledge network concepts troubleshooting comptia networkn005 course building learning basics general computer networking troubleshooting learned concepts security comptia securitysy0301 course cbtnuggetscom certifications using cbtnuggetscom continued build system administration skill comptia linuxlpic1 course built microsoft windows server mcsa 410 411 412 course updated prior knowledge comptia networkn006 securitysy0401 continuing networking taking course ciscos ccna also moving forward security taking ec council certified ethical hackerv80 course understand system management better learning bash scripting python skills active directory antivirus apple bash basic bgp cad call center ccna cdrom cli cisco ios cisco com hardware computer hardware council critical thinking encryption client dell dhcp documentation dns edge email firewall forms help desk support hp ibm insurance internet explorer lan laptops linux os linux access excel mail microsoft office ms office outlook powerpoint windows 7 microsoft windows windows word modems msi networking network networking networks operating systems os ospf policies printer printers protocols python routers routing scripting software installation solidworks ssl switches system administration tables tcpip tv troubleshooting troubleshooting video video conferencing vpn voip wan,ENGINEERING +gc head hostess summary may concern name grace celsi would like share workcentered skills maintaining prestigious grades attributes could bring company follows cheerful head hostess 4 years helping customers supporting teammates managers friendly conversational welcoming guests whilst accommodating everyones needs workplace would consider expert prioritizing guest needs stepping help departments busy hours responsible friendly team member makes customers feel welcome listen needs promote merchandise practiced care attention individual needs proficient merchandising payment processing general housekeeping store areas focused hardworking punctual excellent interpersonal organizational skills motivated nanny brings unique understanding childhood needs care inhome environment handles diverse child household priorities applying strong organizational multitasking abilities highly responsible diligent strong communication skills background taking role sociable waitress im skilled operating fastpaced environments demanding objectives sales service quality enthusiastic team player successful multitasking delivering friendly prompt service customers wellversed maintaining clean orderly tables making personalized menu recommendations managing closing duties reconciling cash drawers restocking items prepare following shift skills service prioritization guest service table bussing effective customer upselling computer skills friendly positive attitude work ethic reliable trustworthy team management communication people skills customer service basic math highvolume dining relationship management child psychology knowledge first aid cpr certified analytical experience company name city state head hostess 032018 current handled guest complaints promoted positive dining experience restaurant customers maintaining pleasant attitude situations answered customers questions hours seating current wait time information consistently received positive feedback guests created repeat business developing longterm relationships customers accommodated guests children special needs promote comfortable dining experience company name city state apparel team lead 032019 102020 recommended merchandise customers based needs preferences observed customer behaviors identify security threats escalate concerns supervisors maintained visually appealing effective displays entire store drive sustained revenue move target products helped customers sign loyalty programs submitted completed paperwork used register system ring customer purchases process payments issue receipts met exceeded upselling donation credit card signup targets consistent basis leveraging excellent communication interpersonal strengths performed floor moves merchandising display maintenance housekeeping keep sales areas wellstocked organized current company name city state waitress 012017 082020 cleared table bussed dishes allow quick setups stocked server areas supplies shifts maintained accuracy handling payments giving change printing receipts customers resolved customer concerns friendly knowledgeable service welcomed guests personable attitude brought beverage orders reviewing menu options developed strong lasting resident relationships company name city state private nanny 012016 012020 performed light housekeeping duties preparing nutritious meals cleaning laundry tidying bedrooms dusting sanitizing play areas engaged children create nurturing safe environments promote emotional social intellectual growth prepared snacks meals scheduled coordinated projects reinforced appropriate discipline children according parents specifications aided bathing dressing teeth brushing diapering promote healthy personal hygiene good oral health kept parents contact information emergency services phone number childs health history hand case emergency situations education training wayne county community college district city state college degree riverview community high school city state high school diploma expected 052022 accomplishments cheerleading captain 20102018 went coach little league cheerleading dual enrolled starting sophomore year high school juggling college high school courses honor roll since kindergarten student council president valuable player award marching band youth pastor church leads drama performances junior year accepted wayne states teacher education program girls leadership club member taught 5th grade robotics huntington elementary school certifications certified cpr,APPAREL +construction summary purpose submitting resume company obtain position opportunity utilize training skills technician industry experienced warehouse technician field wiring 508 ul soft starters hard starters assuring high level excellent customer service satisfaction maximum productivity maintaining clean safe warehouse also security experience skills microsoft office applications including word excel cctv powerpoint also competent customer service satisfaction installing direct tv ability gain knowledge certain products able sell public solid leadership communication skills also positive person willing take different tasks eager learn skills exemplified previous employment sprecher schuh wireman warehouse worker duties ranged able sale products answering inquires repair wiring enclosures applying position allow expand professionally develop learn new skills team playeri enjoy positive outlet fellow coworkers contributed success others would like thank time consideration enclosed copy resume containing contact information work history thanks sincerely edgardo dubose secure position utilize training skills manufacturing industry contribute success organization managing employees projects · competent microsoft applicationsword excel powerpoint · maintain solid communication skillsoral written · ability remain focus productive daily managing repetitive tasks · knowledge chemical labeling mixing · quality control · manufacturing work place · operating sitdown forklift highlights immaculate customer service driver safety test certificate certified work autistic individuals security certification levels 1 2 3 forklift pallet jack certificate ebiz management professional team lead training hvac emergency life crisis building evacuation skills chemicals understanding reaction experience 012014 012015 construction company name city state construction houses subcontract aslide applying sofit siding use saw hammer drill tape measure etc covers wood home exterior 012014 012014 wireman assembler company name city state assemble chromatograph build product scratch inspect products use apply circuit board soldering wire inspect shipping used power tools 012011 012013 wireman company name city state read electronic circuits schematics circuit board soldering wire multitask using voltage reading assembly production use power tools understand basic mechanics tools install repair electric wire build soft starters hard starters drill tap assemble enclosure 012011 012012 security guard company name city state front desk answer phones supplying customer service hvac systems elevators security cameras patrol building secure 012010 012012 technician company name city state consult helping customers plan direct tv multitasking building satellites installing assigning membership handling account information install wire outlets cut wire ground wire check output wire use power tools drills saws etc birddogs used find signals 012009 012009 supervisor company name city state provided excellent customer service satisfaction fielded phone calls emails managed inventory maintained building equipment supervised employees track incoming outgoing packages assemble appliances furniture 012004 012008 sales representativecare provider company name city state sale representative incoming patients scheduled appointments potential clients visit site answered inquires benefits services site provided potential clients different services packages responded directed complex incoming calls maintain daily log appointments maintain clean working livable environment patients resolved customer service inquires regarding billing payments schedules benefits authorization treatments medicine education fire science bakersfield college city state fire science houston community college city state skills basic benefits billing clients excellent customer service customer service forklift hammer hvac inspect inventory team lead multitasking pallet jack cameras power tools reading read safety schematics shipping soldering tape measure answer phones phone tv,CONSTRUCTION +volunteer accountant summary cpa candidate 15 years strong financial accounting audit experience knowledge internal control enterprise risk management gl pl bs reconciliations work papers cost cash control ap ar different accounting softwares participated coordination financial planning budget management functions monitored analyzed monthly operating results budget managed preparation official annual report actual revenues transfers expenses financial outlooks forecasts collaborated department managers corporate staff develop business plans created guide financial control planning procedures exceptional communication interpersonal skills adept forming strong working relationships diverse internal external business partners accounts receivablepayable payroll corporate expenses analysis taxes proficiency bookkeeping reporting journal entries account reconciliation entrusted process high responsibility tasks work independently demonstrated professionalism communicating department managers clients suppliers interacted wide variety personalities developing business plans preparing reports supervised role mapping workflows delegated tasks oversaw work coworkers enhanced leadership teamwork team coordination abilities strong quantitative technical accounting skills independently driven accomplish immediate assigned goals long term company objectives highlights analytical reasoning financial statement analysis strength regulatory reporting compliance testing knowledge understands foreign tax reporting budget forecasting expertise account reconciliation expert peoplesoft knowledge great plains familiarity complex problem solving excellent managerial techniques strong organizational skills sec call reporting proficiency general ledger accounting expert customer relations superior research skills flexible team player advanced computer proficiency pc mac effective time management accomplishments formally recognized excellence achieved financial analysis budgeting forecasting experience 112012 092013 volunteer accountant company name city state federal compliance review preparation corporation insurance partnership private foundation tax returns coordinate fixed asset accountant necessary information correct tax depreciation calculations review tax depreciation calculations schedules accuracy analyze accrual accounts deductibility pertaining provision tax return assist completion tax footnotes annual statements identify reportable transaction disclosures consolidated tax return prepare tax filings new entities dissolutions liquidations assist audit requests research implementation tax consequences participate implementation new provision fixed assets erp systems 052009 102012 accountant company name city state responsible various general accounting duties including accounts payable banking check requests special projects needed processed accounts payable including purchase order entry invoice approval entry follow vendors aging reporting processed daily checks various credits assisted monthend close financial reporting performed monthly reconciliation bank accounts including reconciliation deposits accounts receivable maintaining accounting records preparing accounts management information small businesses accountancy advising clients business transactions mergers acquisitions corporate finance advising clients areas business improvement dealing insolvency detecting preventing fraud forensic accounting managing junior colleagues 111997 052005 accountant manager company name city state performed periodic budgetingmodeling project monthly cash requirements prepared financial regulatory reports required laws regulations addition opening offices ajman sharjah prepared monthly annual expense forecasts including necessary recommended action required manage costs achieve budget executed accounts receivable reporting enhancements reconciliation procedures order integrate quickbooks accounting software vision software managed accounting operations accounting close account reporting reconciliations received recorded banked cash checks vouchers well reconciled records bank transactions developed online invoicing procedures several customers order streamline accounts receivable process reduced invoice turnaround minimum 30 days performed complex general accounting functions including preparation journal entries account analysis balance sheet reconciliations education 8 2013 masters business administration accounting keller graduate school management city state us 2014 masters science accounting financial management keller graduate school management city state us certificate essentials bookkeeping computerized accounting new york city college technology new york holding nys driving license e type skills proficient microsoft office suite access quickbooks turbo tax vision accounting software peach tree daceasy sage peoplesoft advance microsoft excel,ACCOUNTANT +vr designer summary game designer exceptional modeling prioritization skills looking career organization would enhance skillset experience 012017 vr designer company name city state help facilitate process game development using unity 5 virtual reality ta boeing game development course chronos global academy 3d modeler texture lighting sound special unity 5 unreal engine 4 sales marktering vr titles steam viveport construction john ewing 012016 game tester company name city state provided expertise testing games reported results made sure quality production ready worked teams game functionality using multi language applications 012015 city state education training 2014 advanced modeling advanced animation level world building passion weed comsumers excellents people skills able distinguish cannabis strains sativa vs indica vs hybrid fine art game design animationfx artist sanford brown city state fine art game design animationfx artist skills 3d photoshop animation game design lighting maya modeling painter people skills quality reality rendering sales sound sound design,DESIGNER +customer service representative summary dependable qualityfocused specialist seeking opportunity offers variety challenges responsibilities would allow contribute towards organization improving leadership technical skills exceptional talent accuracy analyzing projecting conflict resolving issues continually providing input solutions problem solving operational issues procedures perform administrative followup skills able demonstrate exceptional communication skills able maintain effective efficient communication within team environment skillful initiation organizing coordinating team meetings manage planned performance adherence exceptional talent accuracy analyzing projecting conflict resolving issues continually providing input solutions problem solving operational issues procedures perform administrative followup strong leader proven development abilities capable clearly presenting ideas plans strategies levels management solid background setting priorities deadlines adjusting flow sequencing work meet team needs experience company name city state customer service representative 102016 current respond resolve customer service inquiries issues identifying topic type assistance caller needs benefits eligibility claims financial spending accounts correspondence help guide educate customers fundamentals benefits consumerdriven health care topics include managing health wellbeing selecting best benefit plan options maximizing value health plan benefits choosing quality care provider intervene care providers doctors office behalf customer assist appointment scheduling connections internal specialists assistance needed assist customers navigating selfservice website unitedhealth group websites encourage selfsufficient research complex issues across multiple databases work support resources resolve customer issues andor partner others resolve escalated issues meet performance goals established position areas efficiency call quality customer satisfaction first call resolution attendance company name city state customer service representative 092014 022016 served first level contact basic routine customer service inquiries new current prospective customers shareholders policy owners agents staff processed andor route transactions requests inquiries following established procedures resources communicated customers team members obtain required information andor forms trained coach new team members functioned resource team members review potential process improvements worked committees regarding customer service sales policies procedures company events company name city state juvenile supervision officer iii 092011 012014 provided day day direct supervision youths 24hour detention facility manner ensures health safety welfare youth following departmental policies procedures standards directed individual well group counseling youths increasing personal awareness responsibilities choices growth alternative lifestyle changes made critically sound judgments decisions crisis potentially dangerous situations thoroughly document actions taken inform superiors debrief plan action staff ensure effective results utilized graduated sanctions discipline youths enforcing rules facility needed applied deescalation skills handle care techniques conducted inspections rounds drills include room checks physical searches youth company name city state business wireless care supervisor 052005 102009 led assisted diverse team twelve responsible supporting design engineering implementation complex integrated productnetwork solutions supervised monitored teams work flow ensure adequate work balance reassigned resources necessary meet project deadlines timely manner participated hiring termination performance salary reviews contributed weekly conference calls discuss team goals present new information used improve customer service education training masters science public safetyemergency management december 2017 capella university city state public safetyemergency management relevant courses collaboration communication case analysis masters learners introduction research methodology public safety ethnic cultural awareness foundations emergency management public safety leadership coordinating modern emergency management program comprehensive emergency management response recovery science behind national incident management systems comprehensive emergency management mitigation preparedness critical infrastructure cyber security integrative project public safety learners bachelor arts science criminal justice august 2010 florida university city state criminal justice relevant courses introduction criminal justice statistics criminal justice theories criminal behavior cases corrections research methods criminal justice police society race class justice penology contemporary issues corrections american court system women crime social problems skills criminal justice public safety sales scheduling,AUTOMOBILE +business development executive summary results driven sales professional exemplary record developing strategic initiatives enhance sales thrives challenge initiates action entrepreneurial business approach able seize opportunities demonstrates excellent networking skills exudes energy enthusiasm consistently meeting exceeding sales targets offers excellent record experience accomplishments qualification highlights accountterritory management contract negotiations client developmentfocus sales analysis strategic planning quota attainment business developmentmarket growth team leadership consultative sales network solutions experience company name september 2008 current business development executive responsible managing entire sales cycle accountability engage specialist team members aggressive active competitive accounts knowledgeable regarding competition industry trends identify articulate implement products solutions services customer requirements articulate position full spectrum officemax products services solutions key departmental decision makers develop implement business plan client base identify sell support services andor products existing officemax accounts responsible proposing closing engagements achieve total revenue growth sale annuity profit customer satisfaction plans perform account maintenance continuous new business development work interritory brm resources accomplish install revenue profit objectives develop plans growth solicit buyin management perform presentations internally externally existing capabilities gain support company name september 2005 september 2008 client advisor developed new business leads increase client base focused personal marketing efforts include limited direct mail networking affiliations telemarketing accommodated client product preference via presentation demonstration kept abreast incoming inventory features accessories etc determine benefits prospective clients conducted needs assessments potential buyers ensured proper follow potential buyers developing implementing monitoring prospecting sales control system maintained comprehensive knowledge pricing specifications competitive vehicles provide clients informative comparisons made effective deliveries following sales details inspecting every vehicle sold introducing clients service manager making personalized delivery vehicle key contributions awarded client advisor month 18 times achieved bmw north americas highest sales award exceeding yearly sales quotas 2006 2007 received sales incentive awards onthespot sales client retention company name november 2001 september 2005 sales representative established relationships key target physicians assigned territory office inservices roundtable discussions focus group meetings speaker programs routine office visits sales cycle included cold calling appointment setting needs analysis postsale tracking worked effectively team members gaining market share competitors implemented crossover technique territory organization plan maximize build stronger relationships physicians consultants provided product presentation target physicians include clinical facts statistics indications attended corporate training seminars maintain strong working knowledge product key contributions gained highest sales percentage new product growth since march 2005 achieved quarterly sales goal well maintained top 25 status throughout tenure built key relationships successfully gain access physicians often difficult see company name april 1999 november 2003 document solutions executive marketed photocopiers facsimile equipment businesses schools individuals within assigned territory sales cycle included cold calling appointment setting needs analysis product presentation demonstration postsale tracking developed new client base assigned territory averaged 200 cold calls weekly analyzed customer requirements determine product solution key contributions achieved 100 3m quota fiscal year 2001 2002 received highest sales award companywide february 2000 received team player award second quarter 2001 received document management consultant year award 2001 2002 skills articulate benefits business plan closing cold calling competitive consultant corporate training client clients customer satisfaction delivery direct mail document management facsimile features focus image inventory leadership managing marketing market meetings access office 2000 needs analysis networking new business development photocopiers presentations pricing profit speaker quality assurance sales sales training seminars statistics team player telemarketing education hampton university may 1998 bachelor arts political science city state political science ricoh university january 2001 image management certification levels 1 national sales training phases ii iii forest laboratories april 2004 leadership workshop bmw porsche arlington october 2006 understanding leasing bmw porsche arlington september 2007 bmw north america quality assurance workshop bmw porsche arlington,BUSINESS-DEVELOPMENT +consultant professional summary health care administrative assistant 3 years experience experience health field 5 years allocated monthly budget 1000 muslim students associations planned activities organized fundraising events supervision event coordinator wings program skills skilled microsoft office suite adobe premier suite sql database sas planning development strategic decision making fluent english urdu functional spanish data management excellent communication skills time management conflict resolution work history health revenue specialist 022019 current company name – city state developed work plans meet business priorities deadlines devised strategies improve organization efficiency optimize group management kept detailed records project progress discrepancies funding understood fee schedule terms contracts invoices submitted verifies drugs services properly authorized proper documentation file assists training new team members providing input team communication team members intake pharmacy insurances management analyzing trends solve complex issues administrative assistant 102017 122018 company name – city state perform clerical tasks answering phone calls filling paperwork delivering films faxing documents insurers healthcare providers communicated patients visitors staff ensure needs met worked extensively electronic medical records provided logistical support programs meetings events including room reservations agenda preparation calendar maintenance created powerpoint presentations business development purposes monitored premises screened visitors updated logs issued passes maintain security internship 062016 082016 company name – city state work extensively organizations electronic medical records schedule patients coordinate shifts provide service insured performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting public typing proofreading filing sorting handling incoming outgoing mail shadow physicians nutritionists regularly organize annual fundraising dinner sustain free clinics daily operations answered telephone inquiries clients vendors public performed tasks taking vitals primary secondary assessments administrative assistant 052015 082016 company name – city state performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting public typing proofreading filing sorting handling incoming outgoing mail assist event coordinator organizing fundraising events compiled informational packets potential donors participated marketing outreach visibility efforts requested education bachelor science community health 2017 university illinois urbanachampaign city state elected vice president pakistani students association 2016 elected fundraising chair muslim students association 2016 coursework health planning health administration health finances health data analysis macroeconomic principles healthcare systems 2018 college dupage city state coursework emergency medical technician statistics medical terminology skills skilled microsoft office suite adobe premier suite sql database sas planning development strategic decision making fluent english urdu functional spanish data management excellent communication skills time management conflict resolution work history consultant 062018 122018 company name – city state developed work plans meet business priorities deadlines devised strategies improve organization efficiency optimize group management kept detailed records project progress discrepancies funding supported clients business analysis documentation data modeling collaborated clients develop shape budgets processes business intelligence strategies intern 102017 052018 company name – city state perform clerical tasks answering phone calls filling paperwork delivering films faxing documents insurers healthcare providers communicated patients visitors staff ensure needs met internship 062016 082016 company name – city state work extensively organizations electronic medical records schedule patients coordinate shifts provide service insured performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting public typing proofreading filing sorting handling incoming outgoing mail shadow physicians nutritionists regularly organize annual fundraising dinner sustain free clinics daily operations answered telephone inquiries clients vendors public performed tasks taking vitals primary secondary assessments administrative assistant 052015 082016 company name – city state performed general office duties including answering multiline phones routing telephone calls messages appropriate staff greeting public typing proofreading filing sorting handling incoming outgoing mail assist event coordinator organizing fundraising events compiled informational packets potential donors participated marketing outreach visibility efforts requested,CONSULTANT +communicable disease specialist summary bachelors health science 7 years experience social services medical health settings working diverse populations military public health care fields creative resourceful social service professional talented quickly mastering new skills processing new information highlights knowledge principles practices epidemiology relates communicable disease surveillance investigative techniques conduct outbreak investigations data management knowledge emergency preferred incident command systems ics skill demonstrating cooperative professional attitude cultivate relationships within outside organization skill prioritizing organizing multiple tasks ability complete projects timely manner experience knowledge hiv std experience electronic medical record emrmanagement information system mis sendss case management vhn experience disease intervention specialist dis experienceknowledge interpret test result hiv rapid test clinic field setting respond inquiries provide detailed technical information concerning related principles practices issues measures techniques procedures experience communicable disease specialist january 2014 december 2015 company name city state assists implementation timely disease intervention strategies decrease prevalence communicable diseases performs investigations data collection analysis interpretation performs reporting surveillance activities prepares documentation communicable disease case investigations occurring within district provides case management clients various communicable diseases sexually transmitted diseases hivaids provides direct diagnostic therapeutic services public health clients clinic field setting provides educational programs outreach events sessions enhance public understanding sexually transmitted diseases hivaids placement specialist february 2013 december 2013 company name city state assessed level risk children conducting facetoface interviews alleged child victims caretakers collaborated law enforcement children physically removed caretakers testified court level risk children placed agencys legal custody ensured children placed permanent stable families within short time frame possible supervised visits children parents testified regarding status agency andor parents progress towards court approved placement provided support families providing early intervention referrals community services well providing resources family counseling mental health food banks substance abuse programs order families become self sufficient sexual assault response coordinator august 2010 may 2011 company name city state ensured victims sexual assault received appropriate responsive care tracked services provided initial report final disposition advocated ensure views victim considered decisionmaking process provided commanders broader understanding sexual assault annual sexual assault prevention response training conducted sexual assault case management ensure services offered received documented chaired monthly case management meeting improve reporting effectiveness provided tracking reporting sexual assault numbers dispositions military sexual assault cases monthly quarterly annually administrative assistant november 2009 august 2010 company name city state performed administrative support including word processing mail preparation copying distribution telephone calls travel orders child youth personnel prepared variety correspondence memorandums reports timely manner required daytoday operation assisted maintenance leave records time attendance records weekly basis electronically sent retrieved messages ensured risk management procedures ie abuse prevention identification reporting procedures accident prevention followed demonstrated ability communicate effectively orally writing healthcare finder october 2007 august 2008 company name city state triaged incoming specialty health care referralsauthorizations order priority processing electronically entered tricare beneficiaries medical information government database coordinated authorizations physiciansor case managers according established humana contract guidelines include timely data entry monitored outstanding pended authorization referrals timely completion communicated disciplines medical military community identified directed military family members appropriate cost effective medical care connected customers deliver optimal customer experience education certification six sigma lean professional sslp 2014 management strategy institute llc certification hipaa certified professional hcp 2013 management strategy institute llc bachelors health science columbus state university city state health science skills effective strong communicator written oral skills organizational ability multitasking skills problem solver – creativity forethought anticipating solving complex project issues ability respond flexible manner reprioritize work situations change ability demonstrate sound judgment taking appropriate actions regarding questionable findings concerns ability work independently part effective team environment ability maintain security sensitive confidential information,HEALTHCARE +banking boot camp participant summary recent graduate student bachelors economics minors finance central connecticut state university looking get work experience applying education experience experience 052017 052017 banking boot camp participant company name city state 022017 current sandwich artistcashier company name city state took necessary steps meet customer needs effectively resolve food service issues recorded customer orders repeated back clear understandable manner correctly received orders processed payments responded appropriately guest concerns 012014 012016 student worker company name city state job description included filling paper workers making copies informing students upcoming events answering phone schedule advising organizing speak sessions work history company name 062014 022017 front end supervisor company name city state 102017 current sandwich maker company name city state 022017 current sandwich maker company name city state education training may 2017 bachelor arts economics finance central connecticut state university city state economics finance 326 certifications cpr western union certified skills cash handlingenthusiastic people person advanced problemsolving great organizational skills knowledgeable microsoft word excel spss powerpoint activities honors volleyball track field,BANKING +director facilities construction executive profile mechanical engineer find tremendously rewarding problemsolve build legacy highend residential construction commercial endeavors exciting work business owners great vision want build structure around dreams business plan honesty creativity good teams hard work help put structure imagination 15 years experience phases facilities design construction maintenance work incorporates engineering univ florida mba general contractors license seasoned professional attraction design construction operation maintenance including blue sky inception concept implementation performa budgeting ae design business plan evolved fun place thinking big picture details matriculates successful effective communications many styles clients employees eg board members business owners senior executives city county officials religious leaders peers direct reports find need construction services give us call would love help build legacy skill highlights academically educated residential builds residential renovations commercial builds commercial renovations building additions experienced cost estimator direct communicator core accomplishments 10m condominium project cocoa beach building town hall city west melbourne 20000 leagues sea aattraction conversion developed successful 10year integrated facility plan walt disney world youngest city executive texas tau beta pi top 5 engineers air force service partners excellence disneys highest achievement award 1999 state texas governors award key city waco tx school board brevard county construction achievement award city west melbourne city hall building award built leed certification american society mechanical engineers american public works association professional experience 022012 042014 director facilities construction company name city state provided day day leadership facilities team site development new location selection coordinator negotiated developers property mangers secure 16 new locations directed architects engineers creative iconic new restaurant design lead new store construction activities openings implemented sustainability initiatives energy management programs saving company 23 previous kwh usage average roi payback 8 months implemented selective preventative maintenance program critical equipment orchestrated targeted renovation work increase restaurant offerings install iconic wow factors inside outside drive increases guest counts revenue implemented strong work order system keyed asset numbers tracking life cycle management cost 062006 current project managerconstruction engineercoowner company name city state provided construction engineering consulting project management consulting general contracting services public private sector markets services included designbuild church gymnasium highend residential sports facilities multitenant construction projects single family home construction restaurant additions renovations fire stations police stations city halls public works facilities school expansions infrastructure projects portable water plant component construction waste water plant component construction force mains lift stations retention ponds storm water collection distribution systems notable projects include smokey bones restaurants city west melbourne city hall city altamont springs public annex construction energy efficient multi chiller ice plant installed large facilities hvac installations city melbourne fire administration building operation fire station 71 30000 square foot nested tbay aircraft hanger runway critical alterations historic court house facility 072004 062006 general manager southeast operations company name city state lead south east division production resource group largest entertainment technology provider world prg provides lighting audio scenic labor large scale special events including super bowl grammys mtvs music video awards large concert events madonna rolling stones eagles u2 cold play reported president construction several scenic venues performed disney parade enhancement cinderellas castle show nickelodeon show elements paramount parks christmas show many others 031999 072004 manager facilities engineering company name city state lead engineering services department comprised 100 plus employees consisted artists skilled craftsman planners schedulers salaried leaders maintain facilities aesthetics walt disney world magic kingdom functions include coached proactive facility team day day maintenance preventative maintenance predictive maintenance entire magic kingdom complex ensured system data current accurate managed department budget 16m managed magic kingdoms ae resources well helped outsource design engineering needs recruited managed network contractors subcontractors achieve accomplish goals objectives senior management rotational park duty manager trained handle operations park well handle specific guests issues emergency situations notable projects space mountain ride system upgrade fantasy land improvements big thunder mountain rehab pirates caribbean rehab adventureland improvements alladin area development philharmarnic small world rehab cinderellas castle rehab stitches great escape crystal palace major renovation confectionary rehab emporium expansion main street café rehab door foods facility ultimately projects managed promote goal making improvements best guest experience family entertainment industry education 2004 mba masters business administration university florida city state mechanical engineering california polytechnic state university city state mechanical engineering general contractor license additional certifications certified underground utility license excavation contractor cuc advanced mot traffic management road work certified osha safety rep confined space certification lift station work interests spending time family water skiing playing soccer hobby farming skills uniquely bringing mechanical engineering background alongside general contractor license allows great relationship clients architects engineers due higher education experience consulting naturally plays valuable skill set handson experience past 20 years includes energy efficiency energy management hvac new builds renovations building addons within scope senior manager owner leadership experience jobs ranging 30000 30 million,CONSTRUCTION +child advocate manager summary apply creative problem solving management skills growing company manage people interface customers using skill best possible way achieve organizational goals highlights active listening time management service orientation critical thinking reading comprehension systems analysis instructing judgment decision making accomplishments established executed marketing ideas internal customers program resulted consistent service higher levels service improved relationships events developed forms procedures designed streamline administrative programs selected participate lead coach task force instructed various grades 2nd 5th grade also guided combined classroom 9th 12th graders educate sports life skills experience 012015 current child advocate manager company name city state evaluate personal characteristics home conditions foster home adoption applicants serve liaisons students homes schools family services child guidance clinics courts protective services doctors contacts help children face problems disabilities abuse poverty maintain case history records prepare reports counsel parents child rearing problems interviewing child family determine whether action required address legal issues child abuse discipline assisting hearings providing testimony inform custody arrangements develop review service plans consultation clients perform followups assessing quantity quality services provided collect supplementary information needed assist client employment records medical records school reports 102014 012015 data processor company name city state confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints check ensure appropriate changes made resolve customers problems keep records customer interactions transactions recording details inquiries complaints comments well actions taken resolve customers service billing complaints performing activities exchanging merchandise refunding money adjusting bills complete contract forms prepare change address records issue service discontinuance orders using computers 062014 102014 seasonal activities coordinator company name city state enforce rules regulations recreational facilities maintain discipline ensure safety manage daily operations recreational facilities administer first aid according prescribed procedures notify emergency medical personnel necessary organize lead promote interest recreational activities arts crafts sports games camping hobbies greet new arrivals activities introducing participants explaining facility rules encouraging participation 052012 052014 assistant manager company name city state provide training direction encouragement motivation nutritional advice prepare athletes games competitive events tours plan organize conduct practice sessions explain enforce safety rules regulations plan direct physical conditioning programs enable athletes achieve maximum performance instruct individuals groups sports rules game strategies performance principles specific ways moving body hands feet achieve desired results 092011 042012 professional international athlete company name city state assess performance following athletic competition identifying strengths weaknesses making adjustments improve future performance maintain equipment used particular sport attend scheduled practice training sessions maintain optimum physical fitness levels training regularly following nutrition plans consulting health professionals participate athletic events competitive sports according established rules regulations 042011 092011 rental agent company name city state greet customers discuss type quality quantity merchandise sought rental compute charges merchandise services receive payments answer telephones provide information receive orders provide information rental items availability operation description rent items arrange provision services customers accept returns education 2014 master education leadership learning jacksonville university city state 2011 bachelor science sociology jacksonville university city state alpha kappa delta international sociology honor society member 2011 graduated cum laude honors sociology 37 2006 high school diploma general robert e lee high school city state skills strong work ethnic adaptability professionalism honesty integrity willingness learn volunteer experience american cancer society hubbard house potters house christian fellowship church refugee wolfson childrens hospital,ADVOCATE +director operations summary motivated professional seeking position administrative assistant utilizing 20 years experience managing business operations personnel achieve organizational profitability dynamic personality interpersonal communication skills engage develop strong rapport individuals levels excellent organizational planning competencies utilized providing full support department 59 employees adapt worker capable efficiently maintaining departmental records multifaceted organization meet tight deadlines proficient multiple computer applications fast accurate typing skills proven ability plan organize direct execute yielding optimum results well versed microsoft office suite highlights microsoft office proficiency excel spreadsheets meticulous attention detail resultsoriented selfdirected time management professional mature resourceful strong problem solver advanced ms office suite knowledge strong interpersonal skills dedicated team player meeting planning schedule management experience director operations september 2007 february 2012 company name city state managed daily operations 59 employees managing 25 million facility supporting 28k customers oversaw execution negotiation implementation 114 million annual contracts 442k cook addendum contract inventoried food stock levels purchases reduced operating costs 18 seven months allocated essential core training 32 personnel saving 61k travel costs balanced accounts receivables 4 vendors reconciled accounts payable fitness operations manager july 2006 september 2007 company name city state provided secretarial administrative support services director allocated 90k funding new fitness equipment enhanced quality life 400k customers accounted 80k resale funds inventory daily bank deposits developed plan action milestones operational risk management program achieved goal 90 two weeks networked senior management employees external agencies correct 19 open work orders 5 projects culminating 28k repairs upgrades administrative assistant february 2004 july 2006 company name city state provided administrative assistance commander air logistics center prepared maintained financial reports received maintained records telephone calls incoming outgoing correspondence liaised protocol staff external agencies visiting dignitarys support staff training readiness manager august 2001 february 2004 company name city state developed training program electronic reports personnel ensure proficient status 290 tasks improved stats to100 two months provided invaluable critical administrative support active duty cases fallen heroes prepared monthly reports capturing training status 97 personnel senior management headquarters education bachelors science healthcare administration 2014 southwestern college city state gpa summa cum laude graduate healthcare administration summa cum laude graduate associate applied science leadership management 2010 us air force air university distance learning training specialized leadership management managerial communication total quality management management theory management objective motivation counseling diversity associates applied science fitness recreation services management 2007 community college air force fitness recreation services management skills account management accounts receivables administrative support subordinate counseling computer proficiency customer service financial report reconcile funds management inventory logistics director risk management secretarial duties communication skills total quality management executive management support filing grammar internet research letters memos lotus notes microsoft excel microsoft office suite microsoft outlook microsoft powerpoint microsoft word minute taking multitask management organizational skills prioritization scheduling service orientation speaking spreadsheets telephone skills time management vendor management coordination documentation,FITNESS +chef summary focused operations manager successful contract negotiation process improvement remains calm poised even highpressure situations leverages indepth knowledge industry trends shifts offer valuable insights opportunities new growth expansion highlights strong creative vision management skills strong communication skills adaptable creative team player accurate money handling verbalwritten communication hardworking inventory control sound judgment computersavvy calm pressure complex problem solving experience company name april 2015 current chef city state cooking prepping food guests daily inventory assignments providing friendly customer service accomplishments proactive team player able willing see problem end company name october 2011 august 2013 head cashier city state responsibilities provide customer service customers handling daily money counts also provide change cashier company name march 2010 december 2011 head cashier city state provide comfortable environment customers knowledge movies videos maintain inventory counts merchandise product daily cash counts education high school environmental studies 2008 high school diploma city state kingsborough community college liberal arts city state personal information dedicated customer service representative motivated maintain customer satisfaction contribute company success always eager learn achieve new goals overcome different tasks core strengths sharp problem solver active listening skills strong organizational skills energetic work attitude courteous demeanor adaptive team player willing relocate anywhere skills balance cashier cooking customer service delivery forklift operator inventory market microsoft excel microsoft word natural oil organization skills problem solving shipping team player video editing well organized visual effects adobe premiere,CHEF +digital media sales consultant summary dedicated highly seasoned advertising employee 19 years inside outside newspaper sales experience print digital realms goal asset augusta chronicle utilize abilities experience personal growth highlights excellent communication skills detail oriented excellent organizational skills great follow relationship building solution focused new business development cold calling skilled understanding customers needs building campaigns focused needs accomplishments circle excellence 2010 augusta chronicle advertising salesperson month september 2010 augusta chronicle advertising salesperson month january 2005 savannah morning news employee month march 2003 savannah morning news advertising employee first quarter 2000 fayetteville observer experience digital media sales consultant mar 2012 current company name city state responsible working alongside advertising personnel grow digital sales serve source reference members advertising staff work advertising sales representatives build proposals businesses present solutions companies advertising needs prepare analyze needs analysis build customized proposals overcome customer objections run analyze explain advertising reports recruitment advertising representative jan 2011 feb 2012 company name city state service assigned unassigned transient monthly recruitment calls focus upselling monstercom products top jobs utilize ranger data complete callbacks sell accounts job fairs establish new monthly recruitment accounts contracts handle incoming online ads promote special pages sections quote current recruitment national rates automotive multimedia account executive jan 2007 jan 2011 company name city state service assigned unassigned transient monthly automotive dealers focus building new ad campaigns upsell online products direct traffic customers lot pull monthly reports handle monthly projections quote current automotive rates recruitment advertising representative jan 2005 jan 2007 company name city state service assigned unassigned transient monthly recruitment calls focus upselling career buildercom top jobs utilize ranger data complete callbacks sell accounts fall spring job fairs establish new monthly recruitment accounts contracts handle incoming classified plus ads place ads ad order entry ads distribute recruitment private party team members promote special pages sections quote current recruitment national rates classified private party rep jan 2001 jan 2005 company name city state service assigned unassigned transient commercial sales calls promote special pages sections quote current classified rates cold calling help weddings obituaries needed fill sales supervisor needed special occasions representative jan 2000 jan 2001 company name city state service assigned unassigned transient sales calls promote special pages sections quote current classified rates cold calling typing answering wedding announcements questions special occasion announcements assist typing obituaries needed classified commercial representative jan 1997 jan 2000 company name city state service assigned unassigned transient commercial sales calls establish new monthly accounts contracts promote special pages sections quote current classified rates cold calling complete appropriate reports billings classified private party rep jan 1995 jan 1997 company name city state service assigned unassigned transient sales calls promote special pages sections quote current classified rates cold calling complete appropriate reports billings education marketing augusta state university city state 19941997 bachelors science psychology 2012 university phoenix city state psychology master science counseling clinical psychology troy university city state expected graduation 2016 additional information additional skillbuilding training landy chase valuebased selling augusta chronicle 2010 franklin covey savannah morning news 2005 telephone selling savannah morning news 2003 customer service training savannah morning news 2003 telephone selling savannah morning news 2002 advertising legal issues training class augusta chronicle 2001 care communication actions result effectiveness fayetteville observer 1999 customer service telephone manners win fayetteville observer 1998 selling heart augusta chronicle 1997 relationship strategies augusta chronicle 1997 exceptional customer service augusta chronicle 1997 telephone skills workshop augusta chronicle personal active animal rescue organizations skills ad building ad order entry advertising advertising sales automotive advertising billing cold calling contract negotiation customer service digital advertising needs analysis proposal generation recruitment advertising telephone skills,DIGITAL-MEDIA +finance sales consultant professional summary finance sales management training experience exceptional people skills versed strategic leadership roles responsible training small groups new hires desires challenging role finance insurance manager core qualifications 15 years supreme customer service real estate vehicle sales training mentoring several sales consultants trained management roles finance expert 94 finance approval rate 85 closing rates 100 sells products services experience finance sales consultant january 2015 january 2016 company name city state direct contact customers looking finance newly purchased vehicles strong ability discuss finance decisions making tailored recommendations best offer fits situation direct contact needed different lenders assist closing planned executed class four new hires training art sales finance later training mentoring another maintaining average sales finance records held daily meetings new hires discussing opportunities within sales finance scheduled meetings coworkers come plans better company working together enhance successes process trained management needed would act assistant sales manager helping sales consultants selling explaining finance decisions customers assist closing sale point contact customers enter exit store explaining facility operates adding deleting customers wait lists putting ease wait times making observations sales associates maintain good enthusiasm excitement within job descriptions recommending payments forms collateral assist selling offer knowledge different banks work challenged credit advice give better allow customer understand situation maintaining average 85 closing rate documented extended service plan sells 100 straight 2 months counting ability hold 75 sell ratio gap insurance sales associate october 2013 january 2015 company name city state identifying vehicle tailor customers needs wants monitored prep vehicles timely delivery working directly management ensure vehicle sold answering email leads answering phone assist developing car sales increased sales 20 twoyear period large customer referral base exceptional repeat customers maintained average 15 cars month working coworkers ensure great customer service ability counsel customers decisions purchase real estate agent september 2013 december 2014 company name city state sellers agent advertising marketing real estate business broker name creating large client base networking constant calls mailings listing homes mls real estate based advertisements holding 30 day close rate 2 years row negotiating buyers agents sale clients home discussing pricing client best interest hold “ open houses ” accepting offers potential buyers present day closing client making sure title work complete assisting investors listing homes sale rent buyers agent making cold calls clients database persuade becoming agent discussing finance opportunities know banks work current situation counseling clients best price home maintain mortgage payments searching homes fit clients needs wants budget making appointments show homes becoming knowledgeable staying organized ensure better customer service great relationships loan officers bankers ensure great deals clients needed education associate science business management 2012 prince georges community college city state deans list awards recognitions real estate agent licensure real estate sales 2011 long foster continuing education city state mar maryland associations realtors par prince georges county realtor realtor nar national associations realtors pmaproperty management association professional affiliations skills advertising making appointments art closing counseling credit clients customer service databases email filing finance forms insurance marketing meetings mentoring negotiating networking pricing real estate selling sales manager,FINANCE +consultant account summary letter express interest believe skills qualifications make viable candidate opportunity brief summary skill set consideration confident experience professional dedication enable provide organization skills expect staff look forward meeting contacted 404 skills professional summary experienced results oriented customer service supervisor proven record achieving business goals objectives adept communicating levels management sales internal departments coordinate overall customer experience efforts demonstrate success implementing executing key projects leadership 14 years process improvement proven project management skills 1 year strategic account planning manage cross functional teams strong analytical skills customer experienceretention excellent negotiation skills experience consultant account 122014 current company name responsible strategic tactical execution project management initiatives support account management workgroup define project scope goals deliverables support business goals collaboration leadership key stakeholders drive online portal utilization strategies approaches increase business automation launched core team promote business automation 20 points q1 44 q2 64 drive evaluate best practices determine approaches customer relationships driving record breaking results customer loyalty index south 1 973 record breaking survey score souths net promoter score 83 drive evaluate ways minimize churn protect verizons customer base audit certify action plan initiative drive desired results collaborate field partners drive opportunities penetration ves accounts proactively conduct analysis identify root causes data trends across key account management metrics verizon business government customer operations supervisor account management global enterprise advisors 092013 122014 company name city state define develop implement strategic account plans encompassing ar reduction business automation utilization monthly audits proactive servicing led selfserve execution team south area initiative communicate customers management internal departments coordinate account projects outlined strategic account plan delivered strong engagement account level able overcome substantial opportunities inherited relationships 88 customer relationship survey 1h2014 top supervisor team net promoter score 87 2h2014 professional experience continued novella walton phone 4045567261 email novellawaltonverizonwirelesscom page 2 2 lead direct forward thinking global enterprise advisor team servicing fortune 100 customers assisting sales renew existing contracts introducing new services via migrations strong 2q leadership net promoter score improvement 69 100 june july manage provide sales services 15 key enterprise contracts representing 810 million revenue base supervisor account 052011 092013 company name provide support internal external customers equipment order processing account maintenance transactions national major smb accounts partnering business sales channel service customers assist escalations handle large research requests required focus complete requests sent workflow manager accuracy timely manner ensuring commitment times customers maintained role provide online support needed answer account equipment ordering bizvec related questions national account business service center supervisor 032005 052011 company name city state responsible working peers provide alternative successfully increase quality productivity measures implemented strategies reduce churn offer alternatives scripting increase customer satisfaction net promoter scores interface training identify training needs assign smes subject matter experts monitor track phone teams performance intraday reporting systems evaluate individual performance daily interactions audits monitoring feedback education training bachelor arts communications 1984 mercer university city state communications skills account management process improvement sales additional information awards recognitions 2006 top team award august october ranked 1 17 supervisory teams 2006 4th quarter leader 2009 winners circle award alltel migration projects strategic churn reduction team center champion release implementation onesource self supervisor enrichment leadership fundamentals alltel migration project nsa account team supervisor june 2004 mar 2005 consumer support cma supervisor may 2000 june 2004,CONSULTANT +hr senior specialist career overview dedicated service representative professional motivated maintain customer satisfaction contribute company success core strengths excel data entry systems outlook microsoft systems amisys access able master process apply new skills concepts quickly customer service expert telephone inquiries specialist courteous demeanor accomplishments customer assistance worked company systems live support diligently completed assigned tasks working overtime needed customer service researched calmed rapidly resolved client conflicts prevent loss key accounts work experience hr senior specialist 092006 current company name city state health insurancebenefit specialist administrative xerox corporation xerox leader bpo outsourcing across variety industries public sector thousands companies rely xerox help improve processes manage client operations focus core business duties provide administrative support functions relating personnel retirement benefits special projects specific responsibilities assist participants questions regarding medicaremedicaid questions eligibility specific states guidelines qualify medicaremedicaid explain health insurance coverage primary doctors specialists hospitals treatments covered medical insurance medicaremedicaid covers explain changes insurance choice keep date changes health insurance coverage processes changes responsible processing calculating retirees pension educate participants retirement plan benefits handle inbound outbound calls team handle administrative tasks associated calls work special projects including corrections payment setups tax forms 1099r requests process commencement retirees package process pension calculations educate retirees different payment options offered answer questions regarding health insurance offered retirees type coverage entitled provide support supervisor team meetings preparing issues concerns discussed take minutes meeting significant achievement received certificate excellent award self development going beyond call duty skilled conducting interviews hiring process mentored team members phone etiquette score high quality monitoring worked administrative assistant 76 million international consumer bank operating 4 continents member claims representative 082001 052006 company name city state provided support bilingual unit supervisors absence provided assistance guidance new bilingual hired performed activities designed establish maintain positive productive relations amerigroup network providers specific responsibilities facilitated care coordination members critical care needs medicaid population worked special projects assigned director customer service department projects included providing administrative support vice president assistant vice president outbound director inbound director absence andor vacation secretaries assisting following executive secretary assistant 082001 052006 company name city state amerigroup corporation reporting call center directors executive vpgm responsible performing advanced diversified confidential secretarial administrative duties requiring broad comprehensive experience skills knowledge organization policies practices primary duties included limited write routes confidential correspondence screened handled distributes incoming phone calls complaints maintained confidential correspondence general files orders supplies coordinated travel plans prepared submitted expense reports compiled distributed meeting minutes collates assembles materials makes arrangements meetingspresentations prepared forms reviewed documentation conformance internal policies procedures utilized various software packages spreadsheet word processing data base internet prepare presentations documents researched verified prepared reports created maintained databases coached new hires handling supervisor escalated calls provided assistance escalated line followed resolved members concerns complaints order maintain members satisfaction claims provider representative responsibilities included responding inquiries providers network well network handled issues related members benefits claims resolution appeal status administrative secretary 011999 022001 company name city state signature group market leader signature group 870 million direct marketing company serving many recognized customer service companies america acquired equity interest consumers car club leading provider vehicle buying ownership products services since 1987 duties managed project prepared various reports planned arranged conference calls scheduled meetings training classes arranged travel accommodations managers also performed general clerical tasks specific responsibilities provided administrative support center manager inbound unit various customer service teams supervision well training department provided administrative support center manager outbound unit human resources dept managed incoming correspondence scheduled conferences made travel arrangements prepared training material used class filing ordered supplies processed invoices prepared expense reports receipts managed attendance vacation schedules personnel records maintaining extreme confidentiality performed telephone interviews bilingual candidates executive complaint professional 071996 011999 company name city state served consumer advocate chief executive officer responsibility included serving liaison company government agencies like better business bureau attorney general offices successfully retained 90 customers calling complaint company products andor employees resolved company issues phone correspondence responsible establishing contact internal key managers order resolve customers concern maintained direct contact regional directors chain stores jurisdiction obtain results behalf customer responsible submit report complaints received phone mail ceo review input reported open complaints awaiting resolution closed complaints details resolved complaint reported complaints escalated attorney general office better business bureau significant achievements processed 350 complaints month executive level 95 customers complaint resolved satisfactorily turned retained customers executive complaint professional 071996 011999 company name city state educational background associate applied science secretarial science 1 1981 laguardia community college applied science secretarial science tidewater community college interests church god ebenezer director multimedia churchs real time translator also translate utilizing translation devices church bookkeeper assistant languages fluent english spanish skills administrative administrative assistant administrative support attorney benefits call center clerical conferences client customer service data entry databases data base direct marketing documentation fluent english equity filing focus forms general office government hiring human resources insurance director market materials meetings access excel mail outlook network personnel policies presentations processes quality reporting secretarial spanish spreadsheet supervisor supervision tax telephone phone phone etiquette travel arrangements type word processing additional information volunteer work church god ebenezer director multimedia churchs real time translator also translate utilizing translation devices church bookkeeper assistant,HR +patient advocate summary seeking opportunity managementhr department professional experience education allow make immediate contribution integral part progressive organization education training healthcare administration human resources 2017 herzing university online city state unitted states bachelor science management human resource management 2009 kaplan university city state united states business administration management 2007 kaplan university city state wfhm reverse mentoring senior management 1983 msta business college city state wfhm diversity program mba 2011 chuck bishop eric stoddard diverse leaders program cra best practices project october 2011 business administration management learning development springfield il human resources mentor jennifer cultip smith hr manager nc experience patient advocate may 2017 current company name city state patient advocate responsible developing revising implementing policies procedures needed facilitates patient complaintgrievance process positive patient experience making rounds unit daily visit new admissions also identify patients needs issues visit patients advocate behalf actively working unit leaders staff assign assure followup action taken quickly resolve issues documenting reporting trends patient attitudes obstacles delivery immediate service recovery investigates referralscomplaints review records discussion appropriate individuals objective thorough tactful manner participates staff community education patient rights complaint procedure related issues requested generate weekly end month reports track iris reports discharge phone calls reporting back unit leaders positivenegative feedback training coaching delegating work responsibility office support march 2015 company name city state managed day day operations minimal supervision created reports purchased office material performs complex clerical services intact services provide clerical support team supervisor staff delegated work flow including limited mailing filing scanning confidential documents extensive communication statewide agencies business managers financial managers review bill within five 5 working days receipt accuracy completeness notify purchase service pos agency adjustment bill must made due incorrect information submit bill payment prepare billings completed accurate processing remove inaccurate entries cfs form sent incorrect cases pos agency corrected rebilled created new bureau operations intact family services billing process manual created billing tracking system incoming bills business managers pos intact email distribution list review bill within five 5 working days receipt accuracy completeness notify purchase service pos agency adjustment bill must made due incorrect information submit bill payment prepare billings completed accurate processing remove inaccurate entries cfs form sent incorrect cases pos agency corrected rebilled created new intact billing work flow sacwis billing staff operations team lead september 2002 january 2015 company name city state interact act liaison business clients business partners internal external staff update share point sites review certify system access team members prepare agendas materials coordinate roomequipment reservations manage electronic calendars schedule meetings appointments conference calls conduct interviews make hiring recommendations contribute participate team coaching performance development discussions prescreening candidates interviews facilitate feedback discussions individuals participate conduct team member training create offer letters hiring kit ensures teams acquisitions completed time accurately planning coordinating monitoring daily activities ranging routine moderately complex work major corporate environment reviewing prioritizing distributing daily work meet deadlines goals monitoring work progress making adjustments needed effectively trains staff duties responsibilities expectations accomplishments founder women embracing diversity nonprofit womens support group organize women conferences plan activities skills acquisitions agency billing billings clerical coach coaching clients email senior management filing financial hiring human resources hr information security letters mailing materials mba meetings mentor mentoring access powerpoint share point windows xp microsoft word networking pos presentations progress scanning supervisor excel generating reports myrounding application press ganey,ADVOCATE +construction site manager summary supervising overseeing direction project package ensuring clients specifications requirements met reviewing progress liaising quantity surveyors monitor costs liaising client construction professionals sometimes members public coordinating supervising construction workers selecting tools materials making safety inspections ensuring construction site safety checking preparing site reports designs drawings maintaining quality control procedures finding ways prevent problems solve crop assessing minimising risk writing reports keeping top paperwork helping negotiating contracts securing permits licences construction managers work site wherever site prepared relocate face longer commute required skills good communication skills problem solving skills decisionmaking ability commercial awareness ability motivate teamworking skills good knowledge building methods regulations customer service account management businesstobusiness background capital planning staff training contract negotiation networking ability lead development product expertise crisis communications marketing blueprint reading regulation compliance excellent driving record detailoriented good mechanical aptitude production lineassembly line forklift experience good verbalwritten communication skills establishing goals setting priorities experience 032006 122012 construction site manager company name city state conferred sales marketing teams ensure consistency messaging communication business partners customers relay insight data collected shape successful marketing campaigns conducted strengths weakness opportunities threats swot analyses develop strategic plans corporate level business units worked current clients assess needs develop improvement plans stayed current company products services provide topnotch expertise customers set potential client contacts cultivated relationships followed service needs put together contracts completed sales new existing clients 022003 062006 construction superintendent company name city state maintained written daily log activities job site reviewed project drawings perform materials purchasing reviewed project drawings perform materials evaluated plans architectural plans consulted subcontractors gain deep understanding project provided equipment installations developing residential community 40 units working successfully according project plans quality standards reviewed engineering documentation determine order construction operations assisted skilled workers construction projects phases rough finish carpentry conducted site preinspections coordinated postconstruction audits managed work little supervision troubleshooted electrical mechanical defects residential commercial industrial sites ensured customer satisfaction providing highest quality products ensuring equipment properly installed working correctly 072011 102017 site supervisorforeman company name city state kept track inventory including supplies materials help ensure loss gathered project material submittals maintained records approvals monitored project expenses developed preconstruction estimates maintained written daily log activities job site reviewed project drawings perform installation activities according specifications evaluated plans architectural plans consulted clients gain deep understanding project plan objectives education training 1997 associate arts criminal justice tallahassee community college city state 2020 associate science graphic design academy art university city state activities honors class experience worked closely construction teams variety work sites responsible daily reporting production equipment including parts produced downtime minutes quality concerns blueprint reading read blueprints work orders production schedules accurately determine job instructions specifications problem diagnosis used operational knowledge systems parts components solve problems arose construction inspection inspected electrical systems equipment fixtures identify safety hazards replacement repair project planning provided project controls cost estimation business support services technical line management safety audit led monthly safety audits monitor employee behavior ensure safe compliance company policies safety regulations documentation reported documented unsafe conditions equipment andor injury military experience 121990 121994 visual communications company name state 121994 121996 safty trainning petty officer company name city,CONSTRUCTION +director business development summary customer service based marketer administrative professional hands experience sales marketing operations known knowledgeable supportive providing clear sincere communication dependable b usiness development expert 4 years top sales performer medical market highlights communication problem solver strategic planning account management business development sales accomplishments sales surpassed sales goals 25 east valley region raised west valley region 50 client interface collaborated prospective clients prepare efficient product marketing strategies drive business development increased working network territory enhance sales performance finical analyst increased costeffectiveness 20 compliance enforcement implementation new quality control system ​​ ​ ​​ experience june 2015 may 2016 company name city state director business development strategic marketing exceed budget goals 150 network supporting physicians case managers recruit inhouse physicians referring hospitals optimize financial reimbursement led team six sales marketing representatives internal operations contract negotiations june 2014 june 2015 company name city state physician relations educationmarketing liaison create sustain strong relationships referral sources clinically reviewed referrals placement market physicians case managers patient families inform choice longterm acute care work sales team comarket new territories hospitals present inservices discuss features benefits deliver excellent customer service sincerity promoted director business development february 2013 june 2014 company name city state clinical liaison managed territory gainsustain strong relationships build referral source lead presentations physicians case managers increased territories admissions 200 assisted hitting record census history restora hospital transferred west valley territory assist rebuilding relationships raise census hired trained new liaisons mended broken relationships territory created new ones raised census 150 within months time august 2009 february 2013 company name city state lead monitor technicianhealth unit coordinator coordinate daily duties administrative assistance monitor cardiac rhythms chart compliance medical order completion education 2016 grand canyon university city state usa mba business administration 2008 arizona state university city state usa bachelor science exercise science small business minor skills acute care administration benefits budget business development contracts customer service interpersonal leadership marketing presentations sales finance cultured team work,BUSINESS-DEVELOPMENT +director information technology summary directormanager extensive experience network operations leveraging expertise organization growth problem solving driven professional detailedoriented proven ability plan design implement technical systems improve process flow administer departmental budgets highlights operating systems windows 7 81 10 windows server 2008 r2 2012 exchange server 2007 2010 apple mac osx ios bb10 os android lan vpn wan ip networking citrix remote terminal services logmein team viewer skype business experience sql saas hyperv active directory services group policy dns dhcp ssl wsus ftp sannas storage cisco routers hp switches sonicwall firewalls symantec backupantivirus trendmicro arcserve acronis experience january 1996 january 2016 company name city state director information technology directed managed entire operations commercial real estate investment company 15 locations throughout us forecasted planned network information processing communication needs entire company provided senior level leadership security risk management concerns proactive ensure continued functionality stable reliable secure environment including focus current anticipated cybersecurity threats risk ensured technology compliance sox pci general regulatory controls established documented administered operational policies procedures control systems integrity risks created analyzed annual operational capital budgets 5year plans efficiently used monies allocated within budgets inspected 3rd party contracts evaluated negotiated proposals software hardware services project leader developing planning instituting disaster recovery business continuity provided redundancy network components system failovers redundant communication internet lines using bgp failover ensured consistency existing applications creating maintaining testing enforcing standardsprocedures implementing software rollouts used document imaging system record retention maintained upgraded audiovideo conference rooms installed office security card key camera systems hired managed system administrators supervised outside consultants originally hired manager promoted director 2002 january 1995 january 1996 company name city state manager information technologies provided network administration pc network trouble shooting file server configuration backup systems configuration network switch management maintained lotus notes domino mail server operating system application software upgrading antivirus firewall management hardware configuration troubleshooting application maintenance administration january 1992 january 1995 company name city state sole person manager information services recruited relocate chicago run accounting operations system began linc accounting operations manager eventually became network manager maintained unix novell servers january 1991 january 1992 company name city state customer service representative recruited software company relocate wellesley provided technical support customers education baruch college city state accounting bs accounting skills accounting active directory antivirus antivirus apple arcserve audio backup bgp budgets cisco routers citrix hardware contracts dhcp disaster recovery dns firewalls firewall focus ftp hardware configuration troubleshooting hp imaging ip lan leadership linc domino lotus notes mac director exchange server mail office windows 7 network administration nas network networking novell servers operating systems os operating system pci camera policies project leader proposals real estate risk management san server configuration sql ssl switches switch symantec technical support trend trouble shooting unix upgrading video vpn wan windows server,INFORMATION-TECHNOLOGY +marketing coordinator professional summary marketing coordinator offering 10 years experience capable focused delivering high quality service proactive team player coaching abilities excellent attention details well organized selfmotivated focus process improvement strong time management skills ability work pressure meet tight timelines manage multiple tasks simultaneously skilled developing maintaining effective communication channels clients peers administrative staff skills marketing plan media plan budgeting advertising public relations strategic communications brand management events management public relations campaign public relations writing publicity retail promotions time management proofreading advertising newsletter agency organizing brand management organizational brochures presentations budgets pr budget press releases budgeting pricing competitive producing content profit contract negotiation project management database promotional materials management proofreading special events public relations graphics public inventory relations logistics publicity marketing strategies research marketing plan retail marketing sales market strategy marketing communications strategic marketing communications time management materials trade shows media relations translation meetings web pages news releases work history marketing coordinator 022017 current company name – city puerto rico coordinate implement monthly us promotional circulars adaptations pr market translation pricing audit report implement marketing advertising campaigns translate adapt corporate material pr market liaised marketing manager manage deliver marketing communications plans work marketing manager determine budget distribution manage expenses budget compiled product market customer data forecast accurate sales profit projections perform competitive researches identifying evaluating product characteristics pricing advertising support pricing team pr market pricing strategy provide project management assigned projects ensuring deadlines met coordinate creation printing internal marketing material requests keeps promotional materials ready coordinating requirements graphics department inventorying stock placing orders verifying receipt assist support 11 pr stores necessary events grand openings special events establish maintain effective communication working relations internal external partners marketing coordinator 022015 022017 company name – puerto rico coordinating marketing projects activities requested provide support marketing department preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer korea develop marketing communications campaigns preparing marketing advertising strategies plans objectives planning organizing promotional presentations ensure messages supportive consistent marketing strategies coordinate flow information communication disseminate according plan strategy producing additional marketing communications flyers brochures exhibitionrelated projects work manager business units determine budget manage expenses budget identify develop execute communications strategy key media contacts customer references research media coverage industry trends improve communication efficiencies within company responsible creating delivering marketing ideas activities 13 dealer partners organizing production branded items stationery merchandise assisting artwork production keep record advertising agency requests estimates facilitate bill process accomplishes organizational goals accepting ownership complete new different requests events public relations coordinator 062010 012015 company name – puerto rico coordinate details events training launches business meetings trade shows including site selectioncontract negotiation registration database management onsite management coordinate event logistics including registration attendee tracking presentation materials support pre postevent evaluations work closely hotels vendors ensure company requirements fulfilled calculate budgets ensure adhered promote products services public relations initiatives create deliver press releases media relations content corporate newsletter content updates web pages uploading new products information upcoming events news develop reports budget return investment others keep inventory promotional materials supporting inhouse marketing design team coordinating collating content track competitor publicity activity prepared comparative report identify opportunities public relations intern 082009 062010 company name – city puerto rico create publics relations pieces news releases media kits developed planned executed advertising camping using social media facebook twitter youtube updates web pages uploading new products information upcoming events news education ba communication public relations advertising 122009 university puerto rico río piedras work history marketing coordinator 022017 current company name – city coordinate implement monthly us promotional circulars adaptations pr market translation pricing audit report implement marketing advertising campaigns translate adapt corporate material pr market liaised marketing manager manage deliver marketing communications plans work marketing manager determine budget distribution manage expenses budget compiled product market customer data forecast accurate sales profit projections perform competitive researches identifying evaluating product characteristics pricing advertising support pricing team pr market pricing strategy provide project management assigned projects ensuring deadlines met coordinate creation printing internal marketing material requests keeps promotional materials ready coordinating requirements graphics department inventorying stock placing orders verifying receipt assist support 11 pr stores necessary events grand openings special events establish maintain effective communication working relations internal external partners marketing coordinator 022015 022017 company name coordinating marketing projects activities requested provide support marketing department preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer korea develop marketing communications campaigns preparing marketing advertising strategies plans objectives planning organizing promotional presentations ensure messages supportive consistent marketing strategies coordinate flow information communication disseminate according plan strategy producing additional marketing communications flyers brochures exhibitionrelated projects work manager business units determine budget manage expenses budget identify develop execute communications strategy key media contacts customer references research media coverage industry trends improve communication efficiencies within company responsible creating delivering marketing ideas activities 13 dealer partners organizing production branded items stationery merchandise assisting artwork production keep record advertising agency requests estimates facilitate bill process accomplishes organizational goals accepting ownership complete new different requests events public relations coordinator 062010 012015 company name coordinate details events training launches business meetings trade shows including site selectioncontract negotiation registration database management onsite management coordinate event logistics including registration attendee tracking presentation materials support pre postevent evaluations work closely hotels vendors ensure company requirements fulfilled calculate budgets ensure adhered promote products services public relations initiatives create deliver press releases media relations content corporate newsletter content updates web pages uploading new products information upcoming events news develop reports budget return investment others keep inventory promotional materials supporting inhouse marketing design team coordinating collating content track competitor publicity activity prepared comparative report identify opportunities public relations intern 082009 062010 company name – city create publics relations pieces news releases media kits developed planned executed advertising camping using social media facebook twitter youtube updates web pages uploading new products information upcoming events news certifications relations strategic communications brand management events management public relations campaign public relations writing publicity retail promotions time management proofreading skills advertising agency brand management brochures budgets budget budgeting competitive content contract negotiation database management special events graphics inventory logistics marketing strategies marketing plan marketing market marketing communications marketing communications materials media relations meetings news releases newsletter organizing organizational presentations pr press releases pricing producing profit project management promotional materials proofreading public relations public relations publicity research retail sales strategy strategic time management trade shows translation web pages,PUBLIC-RELATIONS +writer summary seeking oppurtunity give experience would need obtain highly rewarding job film documentary field want work intellectually stimulating environment whilst challenged improving upon skills necessary move professional world skilled student experience working production photography small business holding leadership positions organizing events within small communities providing excellent communication skills task oriented work group settings professional environments hardworking film student prioritizes working set career stimulating learning environment skills microsoft office excel powerpoint proficient strong verbal communication quick learner issue resolution attention detail energetic organized apa mla formatting fact checking selfmotivated independent worker experience writer september 2016 current company name covered many varsity sporting events well pieces teams people within chapman athletics program provided analytics insight well game commentary showed knowledge experience sports well eloquent writing abilities momentarily ran chapman fashion blog tackling presence cultural differences selfexpression campus accomplishments major projects include recruiting clients finding contact information following potential wholesale buyers placing companys largest sale history 15000 worth discounted merchandise produced photographed new products enhance brand product inspection ensure highest possible quality inventory control restocked organized items necessary directed company efficiency ran many community schoolwide events high school including rock vote brought political figures around orange county educate young voters answer questions production marketing intern april 2016 september 2017 company name ive working photographer website designer year aiding production merchandise marketing inventory oversight recruiting wholesale clients processing orders also spent significant amount time cleaning packaging labeling outgoing orders well working overtime evenings ensure customer satisfaction appeasing clientele time restrictions pushing deadlines product release dates monitored photo studio adequate quantities supplies conducted photoshoots calm professional demeanor collaborating buyers guarantee product satisfaction reliable advertising participated conventions skills sales necessary break even travel expenses public relations officer march 2015 june 2016 company name conceptualized wrote project briefs jump start efforts toward lack traffic websitemedia outlets created look feel organizations online presence social media forums designed unique print materials including advertisements brochures logo designs adhered corporate brand guidelines preparing graphic materials coordinated community school wide events made sure gaps project planning charge communication student government administration schools broadcast program school newspaper march 2015 june 2016 company name prepared equipment operations verified information readily available displayed correctly created concepts advertisements promotional videos carried thoughtfully collected data opinions followed air date video improve upon work ensured message promotional strategies received intended followed guidelines communicated head news channel timely organized fashion education training high school diploma june 8th 2016 northwood high school member world wildlife club events coordinator yoga pilates club executive board fellowship christian athletes club member student forum recipient pride pack award rewarding merit character named athlete month three times 2 year captain varsity lacrosse team 1 year captain varsity basketball team 4 year varsity athlete tv writing production documentary filmmaking may freshman chapman university tv writing production documentary filmmaking skills adobe illustrator photo advertisements advertising analytical skills approach attention detail broadcast brochures clientele clients customer satisfaction fashion film government graphic design graphic inspection inventory inventory control journalism logo marketing materials excel microsoft office powerpoint multimedia newspaper packaging photography photographer problem solving project planning quality quick learner recruiting sales selfmotivated unique verbal communication video website designer website,PUBLIC-RELATIONS +online learning coordinator program training support summary effectively innovatively influence student staff knowledge skills learning technologies learning management systems support online education core qualifications multiple learning management system platform experience schoology desire2learn d2l moodle blackboard multiple platforms enhance use technology mode learning mobile learning tablet computing online professional development online courses credit virtual classroom educational software instruction supplemental instruction gamification video tutorials creating presenting districtlevel staff development educational software programs creating facilitating required professional development departments district 5000 employees certified trainer trainers tot siop sheltered instruction observation protocol implementation classroom achievements member international society technology education iste presenter 2012 tcca – “ technology integration elementary classroom ” esl teacher year plummer middle school 20062007 member international literacy association ila presenter 2014 tcea – “ technology integration ” professional experience online learning coordinator program training support october 2013 current company name city state created presented district staff development sessions district purchased online software programs rti general education settings designed implementation plans strategies learning technologies district administration campus staff implemented pilot studies provided results recommendations program purchases create online professional development maintain records courses entire district campus administration staff one one coaching implementation learning technology design blended learning environments plan provide measure effectiveness intervention instruction students oversee curriculum alignment within online courses learning management system 125 virtual school credit recovery courses design plan implement customized training campuses develop training support plan 75 instructional technology specialists learning technologies learning management systems system administrator learning technologies learning management systems district 5000 students 65000 students design implement learning technologies training homebound teachers department administrative contact high school campuses learning technologies courseware virtual school credit recovery students labs compiled analyzed data 2 learning management systems 11 online programs multitude learning technologies including device management certified classroom teacher august 2007 october 2013 company name city state presented district staff development sessions district purchased online software programs rti general education settings 4th grade esl language arts teacher provide staff development campus siop district writing initiatives implement district purchased online software programs within daily curriculum plan provide measure effectiveness intervention instruction students develop implement ieps inclusion students coteach setting plan recruit implement social events entire campus language arts teacher august 2005 june 2007 company name create implement curriculum aligned teks level 1 esl students implement district purchased online software programs within daily curriculum plan provide measure effectiveness intervention instruction students summer curriculum writing team member district staff development presenter language arts teacher august 2003 june 2005 company name plan implement measure effectiveness intervention instruction students implement district purchased online software programs within daily curriculum develop implement creative lesson plans aligned teks facilitate learning summer curriculum writing team member education training bachelor science criminal justice december 1998 southwest texas state university criminal justice alternative teaching certification elar esl 48 2003 teacher certification educator certification october 2013 lone star college city state usa bachelor science information technology university phoenix city state usa master arts educational leadership technology integration 2016 lamar university city state usa certifications certified trainer trainers tot siop implementation classroom abydos learning international new jersey writing project texas certified trainer tea certified english language arts reading 48 tea certified english second language supplementary k12 tea certified social studies 48 harris county department education certified virtual school teacher 912 skills learning mangement system learning technologies technology integration online programs,ARTS +inventory analystmaterials planner summary industrial engineer wide experience manufacturing quality material planning inventory control reach revenue goals hard work process improvement expert mrp ii proficient ms office exact macola bilingual englishspanish areas expertise material planningmrp inventory accuracy manufacturing planning control erp systems implementation firm knowledge apics concepts knowledgeable lean manufacturing principles theory constraints process improvement accomplishments material plannerinventory analyst achieved 99 inventory accuracy weekly cycle counting process improvement eliminated production disruption caused material shortage operations manager improved customer service automating quote order entry billing process small business project manager reduced implementation time 50 experience 062008 082013 company name city state inventory analystmaterials planner analyzed mrp output exceptions worked procurement expedite prevent shortages revised corrected safety stock levels audited inventory transactions posted corrections managed subcontractors implemented weekly cycle counting achieved 99 inventory accuracy bom analysis process improvement eliminated material shortage trough depth analysis process flow transactions mentored comprehensive use software exact macola 112005 052008 company name city state operations manager scheduled job installation placed kept track purchase orders productions orders kept track budget vs expenses prepared executive reports implemented quickbooks contractor edition achieved improved cost control project management quickbooks achieved improved customer service automation quote order entry billing cycle 021998 032005 company name city state project manager senior consultant successfully managed numerous software implementations exact macola erp mp2 maintenance goldmine crm senior consultant trained customers automatized operations medium large companies achievement reduced implementation time 50 031994 021998 company name city state warehouse manager production manager managed logistics operations distribution center setup launched production lines fully operative achievements implemented quality control system personnel training reached desired efficiency short time education 1993 pontificia universidad catolica madre maestra city dominican rep industrial engineer certifications apics courses attended workshops master planning resources detailed scheduling planning execution control operations strategic management resources certification pending manufacturing planning control exact software 1998 enterprise resourcing planning exact software 1999 datastream mp2 certified consultant santo domingo dr 2002 technical skills skills experience total years last used crystal reports ms office project management ms project quickbooks contractor edition crm goldmine,APPAREL +healthcare recruiter highlights microsoft office suite word excel powerpoint outlook access google documents winteam experience healthcare recruiter 082015 032016 company name city state created announcements open job positions posted announcements online company website major job posting websites careerbuilder monster indeed attract interested candidates addressed questions public employees outside agencies regarding current employment opportunities application status interviewed prospective candidates assess qualifications capabilities guided candidates application process scored written exams notified candidates results drafted employment contracts prepared onboarding orientation documentation new hires maintained uptodate hr files identifying purging obsolete record sand transferring records storage hr administrator 012014 012015 032010 072015 company name city state administrative assistant 012010 012014 assisted district manager administer personnel workers compensation general liability training recruitment programs researched planned implemented training programs develop existing staff competencies facilitate new hire orientation onboarding coordinated group interviews help organization select qualified candidates open positions worked staffing agencies place temporary workers administrative positions throughout company helped applicants fill paperwork including tax forms benefits forms associated new hire documentation analyzed existing hr department operations provided recommendations improve workflows optimize candidate selection improve hr training schedules promoted perform diverse human resource generalist functions contributed smooth profitable operation virginia dc territories overseeing 400 security guards reported directly district manager providing support high volume confidential client employee information oversaw several necessary processes including data management job application payroll utilizing accounting software win team performed preaudits personnel files ensure compliance internal state federal auditor examinations performed routine administrative tasks including scheduling phone correspondence office inventory compensation job posting reporting invoicing lead staffer hiring process conducting background checks reference checks drug screening interfacing closely security officer management branch somb dc department results testing functionality played key role complex recruiting project staffing 150 security guards virginia dc walmarts black friday events process consisted full lifecycle recruitment interviewing hiring drug tests background checks onboarding implementing training video processing paperworkupdating systems selected senior management oversee twoday us security associates training academy prepared facility ensuring technology audio visual av functional managed facilitys supplies ordering payments distribution drafted powerpoint presentations fliers acting communication liaison employees behalf corporate participated various job fairs held colleges throughout territory utilized templates design materials applicants exemplify corporate message provide information job functions uniform codes 401k benefit packages developed served sole author designer creator monthly corporate newsletter produced floater list territory make easier cost effective schedulers place substitute guards emergency noshow callout conducted research analyzed new trends legislation employment legal issuesconcerns professional development learning models training programs considered bridge vendors candidates employees management education december 2016 devry university city state master human resource management human resource management may 2012 new jersey city university city state bachelor science criminal justice criminal justice skills accounting software administrative audio benefits c contracts client data management dc documentation senior management forms functional hiring human resource hr inventory invoicing legal materials access excel microsoft office suite office outlook powerpoint powerpoint presentations win word newsletter payroll personnel processes recruiting recruitment reporting research scheduling staffing tax phone training programs video website websites author written,HEALTHCARE +assistant manager career overview committed motivated office professional exceptional customer service decision making skills strong work ethic professional demeanor great initiative skill highlights professional mature strong interpersonal skills peopleoriented excellent work ethic microsoft office proficiency meticulous attention detail problem resolution excellent time management skills schedule management core accomplishments process improvement oversaw implementation instant issue datacard system resulted costeffective service data organization improved office organization compiling monthly sales performance reports employee evaluations using advanced microsoft excel functions training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results multitasking demonstrated proficiencies telephone email fax frontdesk reception within highvolume environment professional experience assistant manager june 2014 january 2015 company name city state coach motivate develop staff prepare disciplinary notes performance evaluations responsible branch vault atm settlement daily reconciling differences needed work greeter desk greet members come direct appropriate area branch schedule appointments help monitor answer calls coming thru call center resolve customer issues timely manner serve back staff running teller drawer opening account processing loans pull reports track branch productivity goals head teller training assistant march 2011 may 2014 company name city state ensure policy procedures understood followed branch staff responsible branch vault atm settlement daily reconciling differences needed ensure operational integrity branch internal audits following branch security compliance requirements main manager branch handle resolve customer issues escalate necessary assistant manager branch manager contribute branchs sales goals personally recognizing sales opportunities referrals well coaching motivating tellers achieve goals coach motivate develop tellers prepare disciplinary notes performance evaluations test new policies procedures computer updates prior rolling company wide train employees new revised policies procedures computer updates help recognize develop process improvements make efficient environment state farm agent staff september 2010 march 2011 company name city state process quotes applications auto home life insurance assist policy holders policy changes maintenance recognize discuss insurance needs policy holders managed receptionist area including greeting visitors responding telephone inperson requests information organized files developed spreadsheets faxed reports scanned documents retail banking branch operations manager april 2008 september 2010 company name city state manage teller staff ensure teller line runs smoothly ensure transactions processed accurately ensure policy procedures understood followed reconcile branch settlement differences maintain branch cash control limits balance vault atm edc machine daily basis track audit negotiable items ensure operational integrity bank internal audits resolve customer issues timely manner contribute branchs sales goals personally recognizing sales opportunities coaching motivating tellers counsel tellers prepare disciplinary notes performance evaluations create manage schedule tellers senior personal banking representative august 2003 april 2008 company name city state actively sell sovereign bank products services analyze determine financial needs customer meet exceed personal sales goals open new accounts process loan applications close loans demonstrate depth knowledge consumer products services research resolve customer issues timely manner education bachelors science degree criminal justice 2003 york college pennsylvania city state minor criminalistics accounting skills proficient office equipment fax machine multifunctional device multiline phone microsoft office possess exceptional organizational analytical time management skills well ability multitask self motivated excellent work ethic,BANKING +consultant career overview vidya graduate computer science 9 years professional experience customer relationship management roles solution architect functional analyst process implementation consultant large customers pharmaceutical chemical consumer industry product public sector industry united states excellent networking communication skills client relationship management expectation management people management core strengths along customer relationship management understanding industry processes ability connect different levels organizations equal ease combined integrity passion brings work place vidya started career adapt one technologies business consulting working across different industry sectors september 2010 moved deloitte consulting llp crm consultant role us provided wealth experience well exposure across entire business application proposals consulting project management disciplines qualifications big machines configuration siebel tools 81110 siebel administration escript vbscript java script vb sql ms excel word power point access work experience company name september 2010 march 2015 consultant city state clienthealthcare company specializes supplying health information technology solutions led development oracle cpq cloud solution prototype provide sales marketing team high level understanding artofthepossible quality appreciated helped us win next implementation phase assignment client reviewed updated quality functional design documents increased system transparency developing business process models wireframes aid business technology translation performed fit gap analysis requirements oracle cpq outofthe box functionality client large scale crm implementation project public sector client located canada developed test strategy approach test various module within siebel icm solution developed test scripts executed testing scenarios financial management benefit plans activities data warehouse etc modules supervized managed testing effort 5 consultants ensured project delivered deadline gathered data prepared daily status report project leadership clientleading global information technology company based us collaborated business users jad sessions understand key business issues critical processes business objective expected program documented user requirement pertaining approval document output developed process flows design document system workflows highlight interactions boundary system researched prepared language currency matrix document highlihghting languages supported bigmachine application quality highly appreciated client client north americas leading provider integrated environmental solutions played role siebel sme training team acting liaison clients change management team technical team providing expertise siebel order cash solution appreciated client ability communicate complex technical issues nontechnical manner business users independently led effort setting maintaining siebel environment scratch enable 500 customer reps perform hands practice training delivery worked closely various boundary system leads troubleshoot find resoultion technical issues ongoing basis developed conceptual functional design siebel integration design documents client volunteer led humanitarian organization provides emergency assistance disaster relief education inside united states implemented siebel marketing siebel eevents application part single drms platform enabling business fully realize benefits donor segmentation lifetime value recruitment optimization donor sponsor loyalty programs gathered reporting business requirement conducting client meetings prepared functional technical design document company name october 2008 september 2010 siebel configurator developer city state japanese pharmaceutical company office located chicago area worked requirement analysis design coding unit testing documentation maintenance application support siebel 783 sfa application managed global pc refresh project ensuring siebel works well windows 7 deployed customized siebel application new operating system 1000 reps client japanese pharmaceutical company office located new jersey developed configuring siebel 78 epharma applications worked gathering requirements created prototypes met various business users including business support sales marketing teams capture business requirements performed unit testing system testing performance testing company name november 2004 august 2007 analyst city responsible maintaining critical client information pertaining 7 cost centers work extensively crystal reports retrieve kind information required client suggest initiatives bring time hard dollar save analyze send mis reports various teams department heads across jp morgan professional achievementstrainings received applause award 2011 2012 outstanding value client service deloitte worked multiple sales pursuits specifically contributing around technical feasibility estimation salesforcecom administration essentials salesforcecom forcecom developer education training welingkar institute management development research april 2005 diploma finance management accounting finance india finance management accounting finance university mumbai may 2004 india skills approach art benefits developing business change management com crm crystal reports client data warehouse documentation financial management functional health information technology icm information technology japanese java script marketing meetings access ms excel office power point windows 7 win word works mis next operating system optimization oracle developer processes coding project leadership quality recruitment reporting requirement sales scripts siebel siebel 783 siebel 78 sql strategy training delivery translation troubleshoot vbscript vb,CONSULTANT +health systems analyst summary healthcarebusiness professional experience competitive component resolution drives revenue growth profits operational performance seeking opportunity organization offers visionary innovative professional environment defines experiences rapidly understand new technologies gain new skill sets selfmotivated detail oriented adept communicator solid written verbal communication skills loyal dedication ambitious employee willing travel relocate education training 2016 university saint francis city state master health administration 2010 pfeiffer university city state business administration management information systems bachelor science degree business administration management information systems 2012 certified health information technology implementation manager certificationchtsim skills proven patience selfdiscipline conflict resolution relationship team building claims analysis review specialist critical thinking proficiency government relations knowledge proven patience selfdiscipline motivation techniques specialist activities honors american health information management association member ahima 2012present dress success 2010 present experience january 2017 company name city state health systems analyst handson configuration troubleshooting claim realtime environment relate resolute knowledge rules work queues billing indicators statement processing letters selfpay followup payment adjustments reporting extensive experience patient accounting billing managed care claims decision support solid understanding business aspects healthcare operations workflow january 2017 may 2017 company name city state health systems analyst handson configuration troubleshooting claim realtime environment relate resolute knowledge rules work queues billing indicators statement processing letters selfpay followup payment adjustments reporting extensive experience patient accounting billing managed care claims decision support solid understanding business aspects healthcare operations workflow january 2007 january 2014 company name city state healthcare claims analyst loaded analyzed medicaid medicare commercial health plan data implemented analytic directives senior staff clients investigated issues healthcare data acquisition presentation contributed development maintenance operational financial performancerelated reporting packages generated medical reports summarizing cost utilization trends investigate drivers developed reports clients using business intelligence tool january 1996 january 2007 company name city state senior benefit claims consultant supervised 25 employees improved efficiency increase production implement workflow processes optimize lean efficiency training procedures managed care auto adjudicated claims achieved operatingmargin targets fostering culture performance continuous improvement gained increase 25 financial raises stock options work relationship executive directors clients maintain good communication goals ensured contractual compliance requirements reporting streamlined daily operations departments analyzed internal practices identified areas opportunity presented problem solutions generated efficiency recommendations reimburse expertise products place service medical pharmacy vision experience contracting hospital physician researched analyzed insurance data directed maintained 95 production performance goals six consecutive years experience coding systems electronic claims current procedural terminology cpt healthcare common procedure coding system hcpcs international classification diseasesicd9 july 2011 april 2016 company name city state academic resource specialist ii maintained detailed administrative procedural processes improve accuracy efficiency assignment duties implementation performance programs lesson assessment programs developed executed strategic tactical plans meet student organization needs interacted partnered staff key management teams implementing strategic action plans help identifying organization objectives effectively increase retention efforts 75 adoption earlyalert program computer software starfish application skills accounting billing business intelligence cms continuous improvement contracts cpt critical thinking clients customer support data analysis decision support drivers financial health information technology icd9 insurance letters microsoft office pricing processes coding project management quality quality assurance realtime reporting strategic troubleshooting vendor management vision workflow,HEALTHCARE +business development representative career focus position sales sales management account executive roles key skills customer communications prospecting cold calling upselling consultative selling account management delivering value proposition proven sales track record accomplishments 4 time stars trip recipient highest percentage quota named end quarter super star q1 2015 one two members 200 club 200 quota member team month dell dell record calls day 115 voted outstanding graduate department faculty colorado state university emerging leaders program certified employee month july 2017 experience business development representative 012017 current company name city state directly supports outside sales team percentage quota last 3 quarters 133 144 200 responsibilities generating meetings potential clients running discovery calls moving deals sales stages specific focus penetrating companies 100 million annual revenue directly reports vp global strategic sales secured 2 meetings ceos daily tasks might include inperson meetings conference calls cold calling cold emails linkedin marketing networking data extraction attending trade shows senior sale representative team lead 072013 012017 company name city state senior sales rep dell 3 years apos large institution segment responsible new england northeast southern sales territories percentage quota last nine quarters 201 116 226 80 100 64 129 98 106 last quarters quota 23 million took team lead duties includes territory reviews escalation management sales training new hire training team forecasting high level management analytics closed deals exceeding 1000000 marginrevenue regularly calls vps cios directors work companies miami stock exchange icahn hershey waste management take two interactive workday salesforce sirius xm samsung benjamin moore well versed conference calls email sales phone based sales weekly forecasting lead generation sales reporting weekly territory reviews sales related tasks helped revolutionize warranty renewals dell li segments utilizing flexible billing program drive higher revenue totals margins taken extra work load starting january 2016 sales manager training introduced new categorized email system implemented several teams trained teams philippines sales process tactics social media coordinator 062013 company name city state social media coordinator country jam 2013 grand junction charge festivals social media efforts facebook instagram twitter tasks included setting displays talking clients major mortgage photographing musicians necessary tasks backstage server 052011 062012 company name city state went straight server position without prior experience held position year strongest quality job ability maintain full customer satisfaction even pressure chosen server month education journalism technical communication december 2012 colorado state university city state journalism technical communication ​ minor business management personal information avid golfer ports fan music collector djproducer kier f itness enthusiast proud coloradoan,BUSINESS-DEVELOPMENT +legal assistant summary dedicated focused administrative assistant excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority highlights fluent spanish microsoft office proficiency excel spreadsheets meticulous attention detail resultsoriented selfdirected time management strong problem solver accomplishments processes served sole assistant 4 attorneys phases litigation awarded best performer month month april 2015 awarded perfect attendance year 2016 experience legal assistant company name city state schedule meetings mediations hearing dates depositions review reports witnesses police assist attorneys preparing trials court proceedings draft deposition trial subpoenas draftfile pleadings motions legal assistant company name city state compose revise legal documents attorneys upload executed documents lps coordinate hearings opposing counsel set confirm hearings judicial assistants preparefile notices motions correspondence track maintain busy attorney schedules 072014 112016 paralegal company name city state manage administrative tasks three senior partners compose revise legal documents attorneys ensure legal documents processed handled timely efficient manner order comply appropriate regulations deadlines perform whatever necessary get job done provide firms clients excellent service performance education diploma american senior high school city state 2008 2015 associate arts legal studies keiser university city state legal studies skills administrative attention detail attorney clients legal documents meetings ms office police research fluent spanish,AUTOMOBILE +aviation supply specialists summary may concern utmost enthusiasm would like express interest available position interest medical field taken long way given tremendous experience different fields believe passion assisting interacting people given strong commitment medical field patients interest heart makes ideal candidate join team candidate heres could immediately bring table effectiveness role facility also able use abilities knowledge accomplish facilities goal always displayed careful approach job duties disciplined passionate addition everything engaged far driven keen interest dedication passion driven every one career decisions thus far look forward contributing skills experiences position hope opportunity speak asset team sincerely owen b headman highly skilled retired united states army sergeant 20 years military experience aviation ammunitions supply management seeking challenging career opportunity aviation supply administration expertise acquisitions distribution accountability effectively applied towards achieving organizational objectives highlights experience aviation supply specialists company name supervised highly technical functions areas aviation supply management include regulating coordinating otherwise exercising control organizational supplies equipment materials used automated material management systems conduct initial planning provisioning requirement determination acquisition distribution ultimate issue consumption retention disposal performed mission capability micap verification reports processes cannibalization actions managed fiscal accounting purchasing procedures ensured compliance federal acquisition regulations managed movement storage aviation unique supplies equipment ensured proper documentation using united states government specific data entry systems procured military commercial aviation equipment used expert knowledge aviation supply management ensure proper storage distribution operated warehouse management systems include interface procedures asset accounting functions financial budgeting formulation oversaw handling storage disposal hazardous materials ensured compliance regulatory guidelines conducted supply point inventories researches reconciles discrepancies monitors status items processed local manufacture lm micaps corrects discrepancies identified glsc resulting micap enterprise supply solution ess reconciliation processes issues kills rejects management notices status changes cancellations processes aircraft document review adr manages difm listing validatesupdates difm listing status processing required transaction necessary performs difm reconciliation maintenance supply customers ensure verification current status asset location conducts physical reconciliation supply point monitor verify detail balances reconcile balance conditions well ensures required transactions processed establish maintain delete bench stocks coordination supported activities performs duties assigned hazardous material handling company name hazardous material handling extensive hazardous materials compliance management experience excellent familiarity inventory procedures strong knowledge equipment requisitioning storage superior knowledge applicable local state federal safety standards exceptional field investigative abilities sound skill comprehensive report formulation high written oral communication skills outstanding research analytical abilities assist material unusable waste turned natural resources environmental affairs office nreao identify hazardous material comparison national stocks number nsn suitable substitute provided limited assistance environmental matters applicable operational hazardous materialhazardous waste turnin requirements inspect material conditions recommend preservation modification laboratory analysis disposition maintained accurate stock records schedulesconducted monthly quarterly yearly inventories warehouse stockconnected hoses operated equipment move liquid materials storage tanks vesselsdevised short longrange action plans address wide variety municipal needsimplemented safety surcharge help fund internal contracted public safety services ammunition specialist company name ammunition stock control manager supervised receipt storage issue preparation ammunition components explosives valued approximately five million dollars supervised ammunition stock control accounting procedures surveillance within operating organization conducted munitions inspections tests performed inspections containers vehicles transporting munitions designated locations developed implemented organizational guidelines standards ammunitions operations ensured proper execution organizational combat training requiring use explosives ammunitions severed distinction united states marine corps army retired army honorable rating maintained 100 accountability ammunitions valued 286 million dollars joint task force united states honduran military maintained 100 accidentfree record assigned ammunition stock control manager education high school diploma 1992 hudson high school city state us park university city state 81 semester hours university maryland university college city jp personal information secret clearance excellent leadership skills team building training microsoft office proficient skills accounting adr army balance budgeting oral communication data entry documentation financial government inventory materials office ess monitors natural enterprise organizational processes purchasing research safety sound stock control unique written salessoftware salesforcecomtapscan public relations software bacons mediasource factiva desktop publishing software photoshop illustrator html additional information additional information secret clearance excellent leadership skills team building training microsoft office proficient,AVIATION +vp information technology executive profile results oriented technology leader 18 years experience 8 years supervisory experience passionate collaborating key stakeholders develop information technology vision strategy effectively building organization processes infrastructure services support short longterm business needs understands business value available tools applications provide optimal strategic benefit appropriate cost skill highlights governance team leadership systems integration contract negotiations disaster recovery plans operations core accomplishments implemented new phone system immediately save company 100000 year benefits increased productivity lowering need support includes vendor contract negotiation resulted cost new phone system covered pocket expenses managed multiple projects resulted increased productivity performance revenue enhanced communications nationwide offices using video conferencing saving 50000 year travel costs worked marketing integrate crm systems marketing systems resulted realtime feedback marketing end users client actions converted vmware hyperv resulted lower costs quicker recovery part drp designed implemented maintained disaster recovery plan reduced recovery time 4 days 2 hours potentially saving company catastrophic downtime initiated task management system resulted better communication increased productivity team kept stakehoders loop project status using qualitative quantitative techniques discovered numerous ways improve current systems saving bradleymorris 250000 year mentored coached employees resulting 25 increase productivity history increasing infrastructure performance increasing uptime nearly 100 saving company 5m year revenue quickly gained expertise companys crm resulted saving company 600000 consulting fees increased sales reduced costs cutting manual quoting process time 80 design implementation new automated quoting system spearheaded design build commissions system resulted recovering 25m unaccounted commissions due professional experience vp information technology 072014 032017 company name city state hired transform department successful within first months developed strategy designed increase sales business process efficiency lower costs company risk built managed highly effective team employees vendors service providers reporting ceo responsible information technology budgeting vendor negotiations business intelligence responsible budget task management delegation staff mentoring reviews vp information security technology 022009 052014 company name city state lead operations including purchasing budget structure conduct performance reviews record results prepare deliver reports presentations issues ceo vp sales demand train employees system use workflow procedures technology policies manage employees connection functions manage outside vendors consultants needed served hipaa compliance officer worked marketing vp product development align new products concepts corporate technology corporate strategic goals director information technology 022006 022009 company name city state managed information security follow hipaa compliance guidelines advise ceo executives advanced technology solutions began serving executive management team met client executives determine client needs project requirements feasibility translate needs technical requirements established high functioning lean department quickly respond internal external support requests bolstered system performance design development new electronic data processing system leveraging expertise visual studio 2010 sql server aspnet oversaw areas infrastructure information technology manager 022003 022006 company name city state continued improve expand commissions tracking application gained expertise companies crm digitally integrated commissions tracking system crm increased system uptime 80 99 implementing new hyperv virtual serversdfs downtime developed deployed corporate software apps employees mobile devices streamline corporate use uniformity application developer 082002 022003 company name city state spearheaded major yearlong initiative plan design build implement etl commission database system utilizing sql databases aspnet including data analysis reporting recovered 25m lost commissions provided enduser desktop support education information systems 2014 park university gpa 35 bachelor science management 2007 park university magna cum ladue gpa 382 skills aspnet 45 aspnet vbnet active directory backup budget contract negotiation crm data analysis data processing databases disaster recovery etl edi itil training executive management senior management goldmine information security healthcare support leadership marketing network analysis performance reviews voip presentations process enhancement product development servers sql sql server strategy desktop support visual studio workflow military experience electronics technician 071997 072001 company name city state deployed maintained cat5 fiber optic cable directed trained subordinate technicians configured 5 stations cat5 fiber optic cable conducted quarterly annual formal performance reviews subordinates installed windows nt system 400 computers earned good conduct sharpshooter awards,INFORMATION-TECHNOLOGY +retail sales consultant summary join company allows add knowledge values professional experience staff order serve customers meeting surpassing company expectations engaging tasks promote challenge accountability personal collective improvement willing relocate highlights word internet windows power point microsoft office photoshop pc mac platforms experience 082014 retail sales consultant company name city state 012011 012014 communications public relations csr manager company name city state media community strategic public relations corporate social responsibility artist management coordination production events social media accounts creation management photography video production social media channels managed crisis communications established effective working relationships clients government officials media representatives planned publicized events including negotiating vendor contracts designing promotional materials press conferences media tours instores special events 012011 012012 communications public relations development manager company name city state host television program del campo la mesa production assistant established effective working relationships clients media representatives charge sponsorship establishing commercial alliances 012008 012011 communications public relations csr manager company name city state charge internal external communications company spokesperson ambassador responsible forms media community government relations coordination production events responsible developing establishing strategic alliances groups agencies including office first lady puerto rico chamber commerce womens advocate puerto rico police department family department ponce museum art puerto rico museum art responsible corporate social responsibility public initiatives responsible establishing alliances communitybased nonprofit groups including united way american cancer society american red cross boys girls clubs habitat humanity deaf community fundación comunitaria among others charge store opening ceremonies protocol launching new products services press conferences media tours instores special events development strategies promote traffic increase sales responsible obtaining 800000 solid publicity every year media training employees store managers local development launch corporate programs including recycling electronics employee business networks best buy pride womens leadership forum 15 youth program 072005 072008 media relations manager company name city state concept implementation brand image building strengthening strategies enhance build corporate executives image brand image development implementation internal external communications walmart walmart supercenter sams club amigo supermarkets retail chains responsible obtaining 700000 per year positive solid publicity writing press releases official statements corporate news supplements targeted newsletters brochures internal external audiences worked closely walmart foundation charities community empowerment writing key messages communications strategies crisis prevention internal external coordination production events publicity efforts launching new products services charge identifying success stories press conferences media tours special events well helped launch walmarts sustainability program including creation alliances within public private sectors communications plan supporting program led walmart receive zenit environmental award granted puerto rico chamber commerce launching 4 prescriptions pharmacy program developing key messages delivery official statements media helped coordination annual emblematic benefit events fiesta de la vid amigo 10k race launch supervision reforestation program give away 100000 trees program surpassed expectations establishing strong alliance company governments natural environmental resources department developed brand identity including distinctive graphic style tone company communications established effective working relationships clients government officials media representatives developed managed walmart puerto ricos first employee communications system distribute company news critical information 012002 072005 business news reporter company name city state coverage retail sales marketing manufacturing industries also writing politics community human interest articles reports 012000 012002 business reporter supplements writer company name city state full coverage advertising marketing media public relations industries also charge business people profiles special reports frontpage stories 011997 012000 editorwriter company name city state education 1996 bachelor arts communications university puerto rico city state 1990 high school diploma general studies ramón power giralt city state languages bilingual spanish english skills writer editor public relations media relations photography graphic arts event coordination journalist researcher analyst business strategist singer songwriter musician,PUBLIC-RELATIONS +specialist infantry professional summary professional learning occupational consultant lifeskills counselor seeking position social services provider disabled veteran education specialist conversant social personal barriers employment civic life independent living demonstrated ability providing community based services support community stake holders underemployed military veterans disabled additional underserved groups core qualifications proven leadership military civilian occupations effective communication interpersonal skills trained educator identifying servicing diverse learning styles advanced enterprise networks advanced windows based operating systems advanced microsoft office word excel access powerpoint experience designing supporting database information systems dba experience commercial academic technical writing certifications praxis principles learning teaching 2013 praxis social studies content knowledge 2013 education master arts education med 8 2014 mount st joseph university city state gpa deans honor roll gpa 358 •deans honor roll gpa 358 40 scale •ets recognition excellence award social studies content knowledge top 15 •thesis “ rotc military education new millennium ” bachelor arts history philosophy 5 2008 university pacific city state gpa deans honor roll gpa 349 phi alpha theta mortar board alpha sigma lambda honors mortar board chapter historian •deans honor roll gpa 349 40 scale •phi alpha theta mortar board alpha sigma lambda honors •mortar board chapter historian experience specialist infantry mar 2000 sep 2002 company name city state maintained operated weapons communications systems 3000000 m2a2 bradley infantry fighting vehicle qualified gunner maintained mechanical functions marksman qualification m16 service rifle trained infantry tactics according army doctrine fire maneuver sustained 24 hour readiness training deployment part combined arms team provided leadership training subordinate soldiers charge maintained personal physical fitness military duty battalion soldier month honors medic combat life saver certified decorations army achievement medal good conduct medal national defense medal war terror service medal army service ribbon medical retirement honorable discharge form dd214 logistics coordinator jan 1998 mar 2000 company name city state researched identified vendors commercial equipment parts supplies infrastructurebuilding maintenance work order data entry procurement commercial freight received inspected offloaded warehoused data entered commercial freight inventory managed accounts inventory contract tools equipment via database operated vertical forklift processed defective product return reclamations supervisor paul ayres 916 2120053 lead stock associate receiving manager jun 1996 jan 1998 company name city state managed crew 8 12 stock associates general floor merchandising managedstore pull program stock management inventory control managed store pickit program high value merchandise setup stocked seasonal merchandising displays schematic plans eg back school christmas received inspected offloaded categorized scanned commercial freight inventory operated vertical forklift processed defective product return reclamations employee month honors twice supervisor edward knight longer company aviation mechanist mate ad mar 1988 mar 1996 company name city state maintained repaired power plantengine systems subsystems 24000000 mh53e helicopter conducted preflight maintenance safety inspections facilitated launch recovery aircraft part ground crew handled disposed hazardous material accordance local state federal regulations inventoried maintenance shop tools equipment maintained personal physical fitness military duty decorations naval reserve meritorious service medal national defense medal skills advanced vocabulary reading comprehension skills college level mathematics skills intermediate algebra statistics collaborative successful team environments clientcustomer focused organized task oriented professional responsible dependable typing 50 words minute professional affiliations member american legion post 194 mason oh,AVIATION +avid tutor core qualifications academic planning goal setting implementation counseling group instruction microsoft office public speaking attention detail dependability education bachelor arts human services counseling 2008 lindsey wilson college city state usa human services counseling work experience avid tutor aug 2011 may 2013 company name city state took active role developing academic personal strengths avid students served role modelmentor avid students lifelong learner demonstrating appropriate academic social behaviors determined concepts needed taught retaught students notes discussions evaluated student binders including calendars class textbook notes etc conducted minilessons process writing subject areas study skills aspects college preparation set example personal excellence high expectations avid students follow communicate frequently honestly avid coordinatorteacher regarding student progress areas concern certified nursing assistant feb 2011 may 2011 company name city state provided assisted patients personal hygiene dressing bathing etc assisted serving meals feeding patients necessary ambulating turning positioning patients providing fresh water nourishment meals provides adjunct care administering non sterile dressings surgical preps ice packs heat treatments maintains patient stability checking vital signs weight provided patient comfort utilizing resources materials answering patients call lights requests reporting observations patient nursing supervisor documents actions completing forms reports logs records substitute teacher dec 2008 may 2011 company name city state assumed duties regular classroom teacher promptly accordance school rules included bus lunchroom playground hall duty duties assigned building principal follow instructions left teacher maintained normal classroom routines discipline procedures maintain positive learning atmosphere classroom practicum student aug 2008 dec 2008 company name city state planned projects outings youth foster care coordinated ran group sessions adolescent girls helped maintain foster parent foster child files shadowed treatment director therapeutic interventions participated fieldwork case managers therapist assistant school counselorpracticum student jan 2008 may 2008 company name city state shadowed school guidance counselor classrooms planned daily guidance lessons multiple grade levels taught daily guidance lessons multiple grade levels observed counselor counseling sessions parents children office manager fitness instructor oct 2004 dec 2007 company name city state office administrator fitness instructor office duties included basic office skills working computer answered phones entered student grades scheduled appointments duties included training students equipment tracking students gym time cleaning equipment oversaw student activity room teachers aide oct 2004 jan 2007 company name city state worked teachers aide school childcare program ready work program assisted second grade teacher class room helping children reading skills graded papers entered grades assisted daily management classroom control awards recognition phi theta kappa honor society 2005 dean list four semesters interests current student adviser service club local homeschool co op volunteered lake cumberland community action heating assistance volunteered southwestern music boosters volunteered pulaski county senior citizens center delivered meals wheels volunteered necco foster care agency raising money kids christmas fund skills computer skills including microsoft office strong verbal skills strong writing skills ability work pressure limited time frame additional information current student advisor service club local homeschool coop volunteer lake cumberland community action heating assistance volunteer southwestern music boosters volunteer pulaski county senior citizens center delivered meals wheels volunteer necco foster care agency put together lunch auction raise money kids christmas fund,FITNESS +media weather forecaster summary skilled weather forecaster experience media network familiar smartmet system make short medium range forecasts spatial scale highlights communication skills adaptability common software application knowledge demonstrated organizationalplanning skills ability improvise good performance difficult situations team work experience reliable accomplishments served meteorological office 6 years weather office team leader 3 years completed advanced research severe local storms weather forecast evaluation secured feature article cuban meteorlogical magazine represented cuban weather service workshops training courses united states china attended postgraduated courses participated conferences meetings speaker produced 3 4 tv radio broadcasts week 4 straight years interviewed television spoke weather forecasts warnings hazards experience media weather forecaster march 2010 november 2014 company name city presented local weather news feature reports public radio style local national weather news programs introduced fresh new angles previouslyreported material update inform audience combined video audio graphics effectively convey report forecast effectively explained hazards vulnerabilities people could expect confront dangerous weather conditions superior specialist meteorology september 2008 november 2014 company name city created technical research documents daily weekly forecasts discussions warnings analyzed meteorological conditions affecting peoples life economic features assisted developing scientific analysis software conducted research severe local storms weather forecast evaluation specifically dangerous meteorological systems developed effective working relations groups individuals agencies public supervised technical professional staff guaranteed data met stringent quality control standards trained new personnel interns office functions maintained high rate accuracy 85 daily forecast evaluation september 2008 november 2014 education bachelor degree meteorology 2008 institute technology applied sciences city cuba diplomat course “ evaluation ecological climatic risks environmental impact ” university alicante spain instec cuba 190h 092006052007 earned first place general meteorology commission students scientific forum winner “ benito viñes j ” prize granted cuban meteorological society students category 2007 attended conferences conventions speaker 2003 till 2008 graduated honors 613 gpa continuing education meteorology postgraduate courses affiliations •cuban meteorological society 2004 till 2014 personal information place birth havana date birth 28th january 1986 sex female status single publications •y martínez g acosta “ thunderstorms pinar del río province ” memories iii cuban congress meteorology electronic edition 2005 isbn 9597160315 •y martínez g acosta “ sinoptic configurations favorable tornadoes western region ” memories iv cuban congress meteorology electronic edition 2007 isbn 9789597167129 •y martínez carnesoltas martínez n quintana sierra g aguilar g acosta “ hailstorms camagüey province ” memories tropic convention 2008 electronic edition 2008 isbn 9789592820791 •y martínez g aguilar carnesoltas “ termodinamic conditions asociated hailstorms ” memories v cuban congress meteorology electronic edition 2009 isbn 9789597167204 •y martínez “ termodinamic conditions asociated hailstorms camagüey ” cuban journal meteorology vol17 no2 2011 isbn 08641511 •y martínez g aguilar carnesoltas “ hailstorms relationships wet bulb 0 0c isotherm ” cuban journal meteorology vol17 no2 2011 isbn 08641511 •y martínez “ evaluation proposal cold fronts arrive short medium range ” memories vii cuban congress meteorology electronic edition 2013 languages spanish english skills people skills enthusiastic people person advanced problemsolving great organizational skills weahter forecast smartmet work station statistical analysis software numerical models analysis observational data analysis satellite radar workstation,DIGITAL-MEDIA +partner business development summary versatile dynamic manager marketing professional 20 years sales management marketing promotional experience goal oriented trusted leader able communicate effectively people ages backgrounds work collaboratively resolve problems motivate team members achieve personal organizational objectives highlights integrity first quality leadership excellent written verbal communicator experienced manager customer serviceoriented training development experience 112011 052014 partner business development company name city state joined forces two longtime colleagues build full service marketing agency specialization event experiential marketing built developed companys overall objectives strategies differentiate marketing agencies created documents data used communicate companys capabilities via website presentation materials built successfully presented various strategic marketing plans prospective clients interviewed hired trained members executional field teams worked field executional teams ensure performance expectations reached built monitored project budgets maximize roi 062009 102011 regional manager consumer engagement company name city state managed transition inhouse event marketing structure external event marketing agency recruiting training coaching onsite executional teams governing compliance parameters instituting consistent brand imagery messaging built implemented portfolio consumer engagement promotions compliance programs focused music festivals concerts cost effectively maximize reach among desired qualified consumers effectively managed 12 mm operations budget standardized functionality consumer flow promotional execution footprints resulting greater brand consistency improved efficiency instituted compliance safety parameters consumer engagement promotions large scale events experienced 0 accidents 0 compliance issues developed system measured impact brand affinity promotions resulting improve effectiveness utilized compliance audit resource nightlife consumer engagement program result programming improved via consistent scheduling performance lead destruction process suppliers relating dated non compliant unusable material equipment acted compliance policy representative company ensure event marketing governance adhered 052002 062009 regional event marketing manager company name city state effectively managed strategic event marketing programs within largest sales marketing territory company met exceeded company desired objectives goals developed implemented operational administrative budget 3mm minimal variance resulting strategic focused approach business hired trained developed fulltime staff consisting 1 category growth manager 8 supervisors 1 administrative secretary ultimately responsible 200 part time employees charged executing 1100 marketing events 428000 consumer interactions per year measured event roi ensure specific event strategies tactics accurate target ensured integration oneonone marketings strategic initiatives throughout regional event portfolio conducted performance reviews resulting continued talent development worked directly regional sales team provide strategic support sales initiatives new product launches involved long term strategic planning future growth company initiatives focusing category growth ensured regional programming activities comply code corporate responsibility smokeless tobacco master settlement agreement company guidelines policies partnered legal department provide oversight contractual matters compliance training development delivery 051998 052002 oneonone marketing supervisor company name city state built brand imagery incorporating lifestyle activities 150 relevant events ie motorsports rodeo outdoors effectively trained developed lead parttime staff ranging 1530 employees managed combined budget 200000 conducted detailed analysis nielsen industry sales data determine priority markets within region worked closely regional sales analysts develop key marketing initiatives align regional demographics sales volume developed implemented regional tactical action plan support companys salesmarketing objectives integrated extensive print media plan maximize exposure marketing opportunities 021992 051998 sales representative company name city state worked sales territory south texas consisted 350 retail calls 3 distributors 5 chain accounts responsible preset product distribution retail product mix vendor placement ordering inventory educations point sale display items worked trade shows sell designated promotional displays managed numerous parttime employees assisted retail sales coverage education bachelor arts degree communications stephen f austin state university city state gpa deans list recognition social fraternity member deans list skills seasoned leadership experienced manager motivated balanced,BUSINESS-DEVELOPMENT +sr estimatorbas construction sales summary 9 years professional working experience energy solution consulting performance contracting hvac estimating designing buildings industrial sector experience 3 years project development presenting managing implementation innovative energy business solutions working knowledge designing preparing energy solutions large complex projects total projects worked fiscal year 2014 exceeds 30 million excellent working relationships within different business units working knowledge variable frequency drives plc systems automations used industry actively involved networking chapter boston area like national association women construction mass building congress american society precision engineering obtain challenging position allow utilize educational attainment professional experience energy engineering project engineering building energy systems energy conservation renewable energy energy management residential commercial healthcare data center industrial facilities accomplishments awarded interactive person across business units india schneider honeywells bravo award successful commissioning alarm management suite ipcl baroda first time india energy management professional certified schneider university framed processes templates new energy business unit schneider india active volunteer csr activities schneider social cause initiated selling energy conservation solutions clients showing savings roi individually worked framed clear cut procedure installation commissioning ms sql based alarm management suite defined procedure healthy communication alarm management suite honeywell systems various third party dcs plcs experience sr estimatorbas construction sales august 2015 current company name city state 01810 usa key responsible person designing estimating hvac proposals studio 360 related capital construction renovation projects 40m estimation volume ytd supporting sales team validating proposals operations teams generate average 2m estimate per month buildingconstruction business responsible negotiating subcontractors vendors ensure accurate scope cost projections qualify engineering drawings specifications working operations team validate proposed solutions develop branch estimate library studio 360 produce accurate takeoffs including pricing work project engineer company name city state 5657 hadapsar industrial estate pune 411 013 india responsible project planning collection user requirements system design testing execution system maintenance worked project engineering marketing service group projects involving dual redundant single system honeywells dcs plc based control system various process industries responsible design development testing dcs plc scada programs honeywell systems responsible installation configuring maintenance real time servers networking windows sales engineer company name phase ii gurgaon 122002 haryana india worked energy performance contracts energy proposals worth 40 million dollars various facilities including hospital correctional facilities office buildings colleges itites buildings commercial buildings retail sector industrial facilities prepared energy solutions 50 projects surveyed almost 40 projects preliminary detailed energy assessment identifying energy conservation measures ecms prepared helped implementation team execution performance contracting projects values almost 5 million dollar key responsible person identifying designing implementation energy conservation measures across 20 identified schneider offices india supported bdsales energy auditors solution designing development standard energy conservation solutions building industrial sector main responsibilities includes identify energy conservation measures development detailed scope work measures walkthrough vendors subcontractor price measures preparation estimated costing contract documents preparation sequence operation retrofit equipment review submittals documents provide technical assistance construction phase commission system measurement verification measures siemens building technologies pvt ltd 49 eldams road teynampet chennai 600 018 india worked designing systems preparation technical bids quotations offers complete systems comprising building management system fire protection electronic security presales front end sales activities including customer relationship building negotiations grabbed ibms orders around 2 million worked extensively designing building management systems hvac different buildings like hotels commercial buildings itites etc assistant managerenergy solutions july 2010 may 2013 company name city state schneider electric india pvt ltd 9th floor dlf building no10 tower c education bachelor instrumentation engineering instrumentation engineering 20061231 maharishi markendeshwar engineering college bachelor instrumentation engineering degree received december 31 2006 maharishi markendeshwar engineering college mullana india may 092002july 21 2006 affiliations actively involved networking chapter boston area like national association women construction mass building congress american society precision engineering certifications energy management professional certified schneider university skills sales proposals solutions commercial buildings million sales contracts ecms energy conservation energy solutions industrial facilities retail retail marketing retrofit technical assistance instrumentation longterm disability ltd engineer hvac collection maintenance marketing networking project engineer project planning real time scada testing estimating estimation estimator operations pricing sales team takeoffs fire protection front end quotations relationship building sales activities sales engineer security siemens award clients csr energy management project development roi selling sql,CONSTRUCTION +mortgage banking document mortgage banking doc ops specialist summary ability organize multitask fast paced environment possess ability prioritize workload operate effectively efficiently minimal supervision ability think analytically creatively response problem knowledge commercial loan pricing credit policies procedures practices documentation ability willingness train present small large audiences varying sophistication complex concepts manner easily understood highlights sap lotus notes team leader administrative support communications training research reporting negotiation skills organization interpersonal skills team work dedication proficient strong pc skills scheduling software windows xp microsoft word excel access powerpoint excellent interpersonal oralwritten communication partnering skills experience mortgage banking document mortgage banking doc ops specialist march 2009 current company name city state update procedures needed support team lead functions reporting monitor documents daily mortgage banking customers preparation paid mortgage files updating identified pay tracking system research websites internal systems along performing daily functions displaying professionalism time management skills organizational skills create maintain productivity reports tracking databases test new reporting tracking systems work closely department channels management automation resolve multitude complex issues provide testing results monitor reports queues lien release customer care workbench inbox manual add accounts payoff tracing system provide training peers new functions processes workforce management analyst july 2007 august 2008 company name city state responsible entering reporting customer care professional schedule exception activity communicated information call service team regards companys department news policies procedures new initiatives analyzed test results calls forecasting scheduling purposes partnered various management teams share responsibility meeting service level response time objectives across contact channels utilizes scheduling software tools managing workforcerelated tasks ensuring effective efficient utilization resources responsible assisting management business unit productivity goals providing accurate forecasting staff calculations staff schedules management reports assist management monitoring adherence staffing activity updating system needed provided training peers new functions processes developed maintained employee work schedules based capacity requirements sales service loss reporting unit phone processing staff produced weekly schedules 100 customer service representatives based forecasted volume workload ensure adequate staffing levels phone email chat contacts managed call outs paid time overtime hit labor budgets officer manager december 2006 march 2009 company name city state certified trainer income tax preparation hr block advised employees updated annual changes received irs answered customer calls worked directly lenders concerning income tax return checks fees thoroughly examined analyzed financial records individual businesses advised best way file state federal taxes tax preparer needed containment quality inspector january 1999 april 2007 company name city state separated nonconforming parts ensure guidelines quality guidelines met support direction quality engineers supervisors technicians used proven techniques evaluate hardware documentation performs laboratory procedures inspected products measures process performance records data prepares formal reports produced forward automotive lighting training peers new operation functions education bachelors business administration computer information systems northeast louisiana university computer information systems master business administration human resource management university phoenix city state human resource management associate applied science process technology louisiana delta community college city state process technology skills administrative support automation automotive banking budgets interpersonal interpersonal skills oral hardware customer service customer care databases direction documentation email financial forecasting laboratory procedures team lead team leader lighting lotus notes managing access excel powerpoint windows xp microsoft word negotiation organizational skills pc skills policies processes quality reporting research sales sap scheduling staffing tax taxes tax preparer tax preparation team work phone time management trainer websites workbench written communication,BANKING +consultant career focus analytical results oriented professional 2 years extensive experience conducting analyzing interpreting customer competitor market intelligence across marketing spectrum customer segmentations product categories excellent analytical skills strong sense structure logic ability prepare high quality presentation spreadsheet models passionate providing high quality cutting edge research understanding complex profile consumers business tap directly habits aspirations attitudes hands experience working projects encompassing market analysis organization structures analysis competitive benchmarking financial analysis best practice studies across industries demonstrated ability work effectively independently team environment atmosphere multiple projects shifting priorities deadline pressures confident concise communicator excellent relationship team management skills possess flexible detail oriented attitude summary skills familiar spss software expert ms word excel powerpoint proficient databases gartner forrester datamonitor onesource factiva professional experience consultant april 2012 april 2014 company name city capgemini consulting strategy transformation consulting brand capgemini group 3000 business consultants serving clients across 5 continents across verticals key responsibilities investigate understand key business issues across verticals providing clear concise timely analysis recommendations capable designing research methods turn research findings market data industry knowledge actionable insights providing critical thinking insightful forward looking statements impact clients business played key role redesigning companys product offerings response quickly changing market researching market extensively developing comprehensive product profiles employ wide range research tools including primary secondary sources alongside quantitative qualitative consumer business research liaison directly internal clients project requirements provide continued assistance consulting project interact personnel multiple departments various levels organization projects executed strategic research conducted independent indepth insightful research using databases open source part consulting engagement teams developing strategies affect businesses global clientele market study competitor analysis analyzing market size growth understanding trends identifying key competitors study dynamic issues events affect industry engagements include leading vendor analysis saas hcm market big data analytics competitor landscape study major client market analysis green technology manufacturer etc conducted vendor analysis benchmarking study social media monitoring tools identify effectiveness tools best practices study benchmarking best practices preparation indepth case studies bestinclass organizations benchmarking costs technologies best practices across multiple verticals projects include strategic financial operational benchmarking leading midstream oil gas company social media benchmarking study leading pharma company identify leading digital practices wealth management industry etc client interface built client relationships advisor order solve critical business problems supported client needs timely efficient manner demonstrating sense urgency tenacity commitment quality excellent client management intern april 2011 june 2011 company name city pantaloon retail flagship company future group indias retail pioneer serving 220 million customers across 85 cities 60 rural locations retail formats big bazaar central malls hometown customer experience management designed implemented marketing plan included market research data surveys market analysis revenue forecasts implementation plan commercial evaluation activations implemented sales promotion plans new store concepts generate sales achievement targets coordinated instore promotional activities new releases special products made recommendations financial feasibility activations return investment based findings activations management responsible planning managing activations bangalore central order drive sales intern april 2008 june 2008 company name city goldman sachs leading global investment banking securities investment management firm provides wide range financial services substantial diversified client base includes corporations financial institutions governments highnet worth individuals investment banking operations worked team treasury goldman sachs understand key investment banking operations studied effectiveness key investment banking operations recommended revision current threshold amount inbound outbound claims interest claims market fines use funds resulting 58 increase productivity treasury team reducing total number claims 72 education masters business administration marketing management 2012 christ university india business administration marketing management bachelors business management 2010 christ university india business management additional information achievements received rewards recognition award within one year service capgemini consulting outstanding work delivered month april 2013 skills benchmarking big data business research competitor analysis concise consulting client management critical thinking clientele client clients databases designing financial funds investment banking investment management managing analyzing market market analysis marketing plan market research market excel powerpoint ms word oil personnel promotion quality researching research retail sales securities spss strategy strategic surveys treasury wealth management,CONSULTANT +sales associate abigail fulton accomplishments demonstrated strong communication skills extensive work diverse population president academic extracurricular organizations preparing overseeing coordination events team captain collegiate sports ensuring positive environment acquired 20 new families join local swim lessons program demonstrated strong communication skills extensive work diverse population president academic extracurricular organizations preparing overseeing coordination events team captain collegiate sports ensuring positive environment acquired 20 new families join local swim lessons program professional summary enthusiastic college student excited explore marketing social media fields possessing expertise personal communications cultivating human relationships motivated customer service specialist 4 years work experience fastpaced teambased environment including 10 years experience leading swim water polo teams enthusiastic college student excited explore marketing social media fields possessing expertise personal communications cultivating human relationships motivated customer service enthusiast 4 years work experience fastpaced teambased environment including 10 years experience leading swim water polo teams skills relationship selling quick learner resolutionoriented reliable dependable cheerful energetic dedicated team player hard work ethic strong communication skills creative problem solver strong client relations quick learner selfmotivated strong verbal communication conflict resolution client assessment analysis extremely organized team leadership exceptional communication skills creative problem solver strong client relations quick learner conflict resolution client assessment analysis team leadership exceptional communication skills selfmotivated strong verbal communication work history 082016 122016 sales associate company name – city state prepared merchandise sales floor directed individuals merchandise locations suggested accessories complementary purchases accepted processed returns kept work areas clean neat times provided repeat customers exceptional care attention prioritized accomplished wide range tasks shift worked collaboratively team environment responded customer concerns friendly knowledgeable service educated customers brand incite excitement companys mission values followed multiple customers week verify satisfied purchases cultivated customerfocused shopping environment greeting responding customers friendly manner 082016 122016 sales associate company name – city state performed duties related retail sales including prepared merchandise sales floor directed individuals merchandise locations suggested accessories complementary purchases accepted processed returns kept work areas clean neat times maintained positive customer relations sales environment providing repeat customers exceptional care attention prioritizing accomplished wide range tasks shift working collaboratively team environment responding customer concerns friendly knowledgeable service educating customers brand incite excitement companys mission values following multiple customers week verify satisfied purchases cultivating customerfocused shopping environment greeting responding customers friendly manner 032015 current swim instructor company name – city state cultivated positive relationships children adults interacting one one group sessions developed safe effective exercise programs swimmers specific individual needs 032015 current swim instructor company name – city state head start swim lesson program children adults worked children age 2 mature adults developing professional personal relationships 042014 082016 waiter company name – city state demonstrated customers come first serving sense urgency worked team member provide highest level service customers maintained friendly professional customer interactions shared product knowledge customers making personal recommendations 042014 current waiter company name – city state planned coordinated staff attend cater parties interviewed hired new staff members organized created working regiment staff members follow demonstrated customers come first serving sense urgency worked team member provide highest level service customers maintained friendly professional customer interactions 062017 current customer service rep company name – city state answered average 20 calls per day addressing customer inquiries solving problems providing new product information greeted customers entering store ascertain customer wanted needed politely assisted customers person via telephone restocked inventory ever month reviewed cash operation data verify proper replenishment ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot monitored cash drawers multiple checkout stations ensure adequate cash supply communicated store initiatives promotions customers generate return business set explained new membership contracts 062017 current customer service rep company name – city state answered average 20 calls per day addressing customer inquiries solving problems providing new product information greeted customers entering club ascertain customer wanted needed politely assisted customers person via telephone restocked inventory ever month reviewed cash operation data verify proper replenishment ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot monitored cash drawers multiple checkout stations ensure adequate cash supply communicated club initiatives promotions customers generate return business set explained new membership contracts 062017 current customer service rep company name – city state answered average 20 calls per day addressing customer inquiries solving problems providing new product information greeted customers entering store ascertain customer wanted needed earned management trust serving key holder responsibly opening closing store politely assisted customers person via telephone restocked inventory ever month reviewed cash operation data verify proper replenishment ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot monitored cash drawers multiple checkout stations ensure adequate cash supply communicated store initiatives promotions customers generate return business set explained new membership contracts education ged san francisco state city state business marketing business communications organizational psychology bachelors degree business marketing business communications organizational psychology san francisco state city state business marketing business communications organizational psychology coursework marketing advertising business development training 2018 communications relationship psychology interpersonal communication american river college city state coursework communications contract law environmental geographical sciences elected captain 2017 womens water polo team elected captain 2018 womens swim team 2018 communications communications american river college city state coursework communications contract law environmental geographical sciences elected captain 2017 womens water polo team elected captain 2018 womens swim team skills advertising business development strong communication skills dependable marketing quick learner sales active team player outside activities proficient time management juggle full academic courseload maintain position american athlete,SALES +transitional housing advocate summary diversified background providing services culturally sensitive issues involve clients proven record absorbing new concepts easily adapting highly demanding situations exceptionally strong interpersonal teamwork skills exhibits dependability performing work willingness accept responsibilities strong skills appropriate levels written verbal communication necessary job description combined abilities maintain effective productive working relationships fellow employees supervisors public accomplishments facilitated empowerment art classes survivors facilitated healthy relationship classesparenting classes increased office organization developing efficient data base rpms coordinated office assistant functions team 3 employees education associate science truckee community college psychology city state 1995 associate arts southwester polytechnic institute general studies city state interests currently serve volunteer sexual assault response team sart provide support victims crisis document vital information related assault make appropriate referrals available victims additional information currently serve volunteer sexual assault response team sart provide support victims crisis document vital information related assault make appropriate referrals available victims skills peer counseling customer service database documentation internet applications excel email office outlook power point publisher microsoft word personnel policies presentations safety transportation experience transitional housing advocate 092013 current company name city state provide case management goal planning safety planning resources regular home visits identify barriers housing prevent homelessness provide ongoing education domestic violence sexual assault issues provide advocacy help victims stay home landlord tenant issues manage multiple sources funding thousing grant assist victims mental health support specialist 052013 092013 company name city state behavioral services develop service recipients basic living skills eg social domestic hygiene instruction encouragement coordinate maintain service recipients schedule doctor appointments professional team appointments adhere service recipients behavior health management plans administration medication use behavior modification techniques maintain documentation recipient served serve good role model service recipients administrative assistant 032013 062013 company name city state transcribe tribal council meeting minutes tribal chairmans office prepare submit minutes appropriate persons agencies per policy community liaison 062009 102012 company name city state victims sevicest program conduct program client intakes interviews obtain maintain information health social needs explain program services requirements policy procedures obtain track client data though rpms provide case management victims safe house provide peer counseling victims crisis safety plans goal plans stabilize victims family needs referrals emergency shelter childcare clothing food banks various temporary job agencies provide transportation supportive services clients appointments provide court advocacy coordinate facilitate healthy relationship womens empowerment groups conduct outreach domestic violence program various events make presentations social services agencies gather prepare submit monthly quarterly reports maintain confidentiality per policy elders support coordinator 052007 062009 company name city state elders program elder support partner maintain track client hours state system sams prepare submit monthly quarterly reports granting agency conduct client intakes interviews assess client homemaker needs assist community health personnel monthly luncheons elder related duties provide transportation elderly various appointments technician iii 012001 042007 company name city state interview explain laws regulations policies customers evaluate individuals physical mental abilities operate motor vehicles oversee technicians training drivers license durations three months time provide customer service tactfully diplomatically difficult situations,ADVOCATE +sales associate skills teamwork problem solving skills strong work values leadership skills dependability relevant experience customer service oriented upselling opening closing procedures creative accomplishments employee month sep 2015 experience 032016 062016 sales associate company name city state answered questions regarding store merchandise greeted customers ascertained customers needs helped customers questions problems complaints person via telephone organized racks shelves maintain visual appeal store verified customers received receipts purchases developed positive customer relationships friendly greetings excellent service served peer coach new sales associates created visual marketing styled window displays 042015 112015 cashierserver company name city state consistently provided professional friendly engaging service examine plates ensure contain required items load plates accessories eating utensils napkins condiments take food orders relay orders kitchen stock service stations items ice napkins straws assist customers providing information resolving complaints greet customers entering establishment maintain clean orderly checkout areas complete general cleaning duties mopping floors emptying trash cans receive payment cash check credit cards vouchers automatic debits guided guests menus demonstrating thorough knowledge food beverages ingredients 122016 current key holder company name city state displayed pieces visually appealing manner answered phones professionalism described merchandise services customers answered questions resolved concerns responded safety loss prevention incidents organized instore promotional events maintained store clean neat manner education training dec 2015 high school diploma derby high school city state september 2016 eric fisher academy city state skills coach communication skills credit leadership skills marketing window problem solving skills sales teamwork telephone,SALES +social media evaluator summary extensive management experience supervisory sales training focus possess strong ability achieve sales goals quality customer service well skilled performing administrative duties working knowledge property management tax credit marketing collections leasing policies regulations gained work experience education skills microsoft outlook microsoft word windows 10 excel powerpoint multiline phone system experience 082015 current social media evaluator company name city state daily social media activity including limited facebook twitter instagram pinterest etc avid interest working social media ability follow instructions work independently effective time management skills excellent troubleshooting communication problemsolving skills strong expressive writing skills ability articulate written verbal english uses microsoft windows vista mac operating system outstanding performance advanced aptitude installing applications troubleshooting addressing software issues limited support 042014 082015 rental sales agent company name city state carry duties accordance avis policies procedures responsible selling optional products ensure customer satisfaction company productivity customer support include directions maps local area information maintained rental parameters ensuring customer understanding rates service charges updating rental agreement files notification clients overdue rental agreements facilitate return dates process rental extensions operation multiline telephone assist clients issues customer supportensuring accuracy rental agreements preparation rental contract necessary details completion car exchange requests computer system 102008 042014 escalations management company name city state customer service supervisordevelop staff 20 plus associates carry supervisory duties accordance sprints policies procedures responsible interviewing hiring training employees planning assigning directing work appraising performance disciplining rewarding employees addressing complaints resolving issues monitor performance annual reviews mange aggressive sales driven environment ensure profit business bonuses staff 052006 102008 floor supervisor company name city state lead daily operations personnel department enforce company policies procedures train develop support staff conduct weekly meetings team lead staff members demonstrate intense focus customer service individual accountability upkeep stability amongst production within department strategically approach projects conducting thorough research production call volume personnel etc implement relevant protocols enhance performance results mentor guide support staff efforts support supersede department minimums expectations introduce goals outlined senior directors managements delegate responsibilities support various projects review team metrics within department discuss additional counseling options improvements necessary enforce overall integrity moral department promote invaluable customer service education training thomas nelson community college city state skills approach articulate avid counseling client clients customer satisfaction customer service customer support directing training employees english focus hiring team lead mac meetings mentor excel exchange microsoft outlook powerpoint microsoft windows windows microsoft word multiline telephone operating system personnel phone system policies problemsolving skills profit protocols research selling sales supervisor supervisory time management troubleshooting vista written writing skills,DIGITAL-MEDIA +category brand manager summary creative marketing professional 20 years demonstrated experience project management marketing communications sales support strategy research product development multifaceted background includes food manufacturing consumer packaged goods cpg furniture manufacturing construction industry effective problemsolver expertise managing multiple projects require creative analytical skill set category management data analytics document management pl management employee communication market analysis product launch crossfunctional team leadership project management marketing support product management website management experience category brand manager jan 2016 company name city state achieved 17 annual sales growth power tool accessory category 4 margin improvement vs prior year due implementation new marketing merchandising pricing strategy product training materials package redesign project contributed 24 performance increase vs prior year walmart 11 increase points distribution vs prior year projected 12 finish ahead plan fiscal 2012 grew bakingcooking nut category sales 6 flat commodity business grew facebook fans 500 30000 6 month period developed launched three new trail mix snack items brought incremental sales 1 million 12 month period achieved 32 reduction unsalables walmart introduction new merchandising vehicle managed dry roast jar transition carton tray resulting total savings 16000 year addition new distribution managed product lines worth 45 million sales specifically storage pantry ware categories assisted design development 80 new skus management 600 existing skus food tools categories totaling 33 million sales product manager jan 2012 jan 2016 company name city state american company produces connectors tools supplies electrical telecom industries responsible managing 15 product categories annual sales excess 35m providing product line management including category strategy new product development product training promotional planning market analysis strategy development developed executed category strategy across key product lines including competitive analysis opportunity gaps pricing channel strategies product quality performance managed strategic supplier transition achieving 9 cost reduction 20 performance improvement merchandising management designed new merchandising vehicles support customer conversions incremental sales opportunities project management managed multiple projects including sku rationalization 8020 analysis package redesigns product field testing customer line reviews catalog website management product training developed conducted extensive product training new distributors customers sales customer service forecasting conducted complete analysis category sales history vs demand determine optimum reorder points inventory levels reduce backlogs ensure efficient turns inventory value marketing manager brand manager jan 2008 jan 2012 company name city state snack food leader internationally known fisher® nuts brand annual sales nearing 600 million responsible managing multiple product lines providing complete product line management including executing brand strategy new product development select trade consumer strategies product launches developed launched 25 new product skus baking nut line featuring new innovative packaging category executed project strategy goals priorities longterm plans branded business notably bakingcooking nut line generates 75 million revenue additional successful product launches key areas including snack nuts category food service export sales channels project management managed multiple projects start finish including product launches creative executions customer projects pricing profit loss statements designed product development tracking tool manage multiple project timelines marketing support developed executed marketing support initiatives including promotions displays couponing website management media placement including radio fsis advertising partnership worked closely sales understand key account strategies develop consumer plans aligned corporate strategies interfaced crossfunctional teams creative services sales procurement accounting operations research development quality assurance customer service manage marketing projects new products sales data analytics utilized interpreted proprietary sales data well mintel nielsen data develop product consumer sales strategies website management successfully managed executed website relaunch including seo improvements social media integration online recipe strategy promotions successfully designed coordinated launched promotional programs require extensive crossfunctional team coordination tight timelines package development responsible managing packaging process including integrating equipment specifications nutritional labeling requirements material procurement package graphic design employee communication researched developed best practices brand customer study highlighting resource conservation initiatives marketplace served resource conservation team communicating coordinating resource conservation corporate events epas energy star partner year awarded associate category manager jan 2007 jan 2008 company name city state largest direct seller highquality kitchen tools serving 12 million customers worldwide responsible managing products within tableware kitchen textiles categories developing executing category strategies category management presentations presented category strategies product updates internal customers senior project team market analysis conducted market competitive product research consisting analysis competitive product assortments retail environment trends pricing materials features benefits document management managed technical drawings produced documents archival product specifications vendor contracts production quality comparison cross functional team leadership worked closely external departments including quality engineering sourcing legal packaging marketing creative services creative concept development creative product ideation development including managing procurement engineering teams launch training developed presented product sales training sales consultants internal staff associate product manager jan 1997 jan 2003 company name city state wilton leading food crafting company industry number one position cake decorating bake ware tea kettles 94 million sales revenue responsible managing strategic growth storage pantry ware product lines including new existing products totaling 45 million sales promoted assistant product manager product launch product line sales improved 50 storage category 130 pantry ware categories following new product introduction category management conducted market trend research including analysis competitive product assortments brand positioning packaging analyzed sales market distribution data used customer presentations management reviews trade show planning execution trade show strategy merchandising planograms collaborated trade show collateral displays product placement marketing coordinator jan 1995 jan 1997 company name city state turner national general builder construction management firm operations primarily commercial sector 8 billion annual construction volume rank first second industrys major market segments responsible rfp submissions marketing support functions within chicago office proposal management responsible extensive sales proposal process final submission including writing coordination time lines project scope engineer submittals research relevant company experience strict deadlines key market knowledge developed knowledge multiple key markets including municipal food beverage pharmaceutical correctional facility entertainment market segments researched relevant market information experience project specifications within clients industry marketing support created general marketing pieces including advertisements press releases brochures project description sheets marketing communications coordinator jan 1993 jan 1995 company name city state bretford leading manufacturer office furniture fixtures equipment responsible evaluating developing customer product line reviews well producing managing marketing communications materials used drive sales revenue education training six sigma green belt training chicago deming assocsix sigma masters program naperville il 2012 graduate level courses marketing illinois institute technology chicago il 1997 ba organizationalcorporate communications journalism 1992 northern il university city state organizationalcorporate communications journalism american management association 2016 2017 communicating across organization critical thinking fundamental sales techniques project management success power persuasion skills sharepoint bpc sap microsoft suite word excel powerpoint microsoft access microsoft project microsoft dynamics seminarsclasses social media marketing facebook business project management profitability simulation nielsen syndicated data analysis power presentations technical writing,CHEF +accountant summary selfmotivated accountant offering strong work ethic determination complete tasks timely manner accurate detailoriented extensive auditing finance knowledge highlights complex problem solving strong communication skills expert customer relations portfolio management proficient microsoft office microsoft excel expert risk management expertise financial statement analysis general ledger accounting accomplishments achieved internal audit score 95 promoted auditor 3 months employment boosted quality ratings 85 developing new processes improving work flow experience accountant current september 2014 company name city state prepare unpaid reports actual expenses marketing line business create maintain pending process able database prepare setup vendor purchase orders contracts well crx templates verify funding sap project code recent budgetforecast submission key invoices epurchase system well approve reconcile invoices track invoices submission payment database monitor invoice central mailbox include invoice submission marketers purchase order request respond marketing internal staff inquiries regarding vendor invoices templates well analytical request special projects required accounting coordinator associate august 2011 may 2014 company name city state prepare modify excel pivot table reports well reconcile balance analyze data within pivot table hsa databases assist business analyst gathering analyzing large sets complex data create run hsa exceptions paid reports respond marketing brokers clients internal staff inquiries regarding account setup exceptions disbursements payments well analytical request conduct routine audits needed well generate monthly reports findings setup financial personal information new groups served liaison marketing brokers clients resolve member issues setup new accounts assisted testing identifying gaps recommending new improvements processing work efficiently auditor february 2007 august 2011 company name city state led crossfunctional teams analyze understand operational impacts opportunities technology changes developed metrics used determine inefficiencies areas improvementtracked analyzed interpreted trends data type data documented process flows developed requirements functional improvements enhancements conducted activitybased analysis business processes made recommendations based findings review identify claims reviewers errors determine cause error provide written audit documentation regarding audit observation analyze review response audit observations facilitate corrective action plan collaborated directors managers investigate questionable issues failed compliance procedures acted team lead additional team support well point contact review department ensure teams compliance deficiency codes used effectively monitored new processes policies work flow strategies implemented leadership educated new hires newly promoted employees standard job duties held sidebyside sessions reviewers deliver direct audit feedback sampled work provided subject matters export support enhance proprietary systems enhancements resulted increased accurate measurements deficiency codes improved reporting positively impacted reviewers efficiency consulted department peers address weekly trending errors formulated solutions document sessions track reviewers progress provide improvement based analysis claims reviewer february 2007 april 2007 company name city state process verify analyze submitted asbestos claims determine alleged disease eligibility locates interprets complex information depositions medical records number databases order process claims identifies error trends notifies appropriate areas correction educating necessary parties trained coached lower level claims reviewer payment analyst november 2004 february 2007 company name city state processed 1000 customer monthly auto loan payments reviewreconcile general ledgers researched resolved misapplied payments well payment inaccuracies reviewed monthly financial statements responded timely accurately inquiries customer payments corrected nonpayment related discrepancies performed duties assigned supervisor manager trust control reconciliation specialist november 1999 november 2004 company name city state process reconciles variety securities cash related transactions identified research resolve processing errors take necessary actions balance differences responsible creating general ledgers daily balancing activity trust accounts ensured proper safekeeping bank customer assets recognized proactively address risk associated consumer compliance fair lending education accounting certificate accounting 2012 cecil county community college city state performing payroll quickbooks 2009 certificate payroll 2012 cecil county community college city state bachelor science general studies 2011 wilmington university city state new castle county general studies skills accounting balance budget business analyst call center cash management closing contracts critical thinking client clients databases database documentation financial financial statements leadership team lead marketing excel mail ms office suites payroll policies processes progress quality assurance quickbooks relationship management reporting research risk management sap securities statistics supervisor phone written,ACCOUNTANT +sr consultant professional summary dedicated versatile resultsdriven professional 20 years experience proven track record ability work well others achieve common goals resolve conflicts manage external relationships demonstrates leadership skills track record achievements contributing positive work environment motivating others accomplish goals highly selfmotivated selfdirected attentive detail ability effectively prioritize execute tasks highpressure environment extensive experience working teamoriented collaborative environment ability solve problems available information prioritizing making timely decisions outstanding project program leader able coordinate oversee phases projectbased efforts strong analytical decision making skills core qualifications softwareapplication mvs sysplex environment tso ispf jcl jes2 sdsf ims db2 opsmvs rexx thruput manager workload manager automate sysview omegamon remedy omegaview cics strobe rmf sms unix java scripts windows 9xnt microsoft office suite outlook word excel onenote powerpoint project unix sun solaris snmp ibmaix tivoli tsm ca1 ca7 autosys esp cade controlm controlem zeke zebb zack jobtrac scheduler candle monitor workstation robot scheduler netview xptr java scripting tcpip hardware bm rxx zxx processors sun processor ibm rs6000 stk automated tape silos hitachi 7700 emc dasd as400 os390 vsm experience sr consultant june 2015 november 2015 company name city state part team specializing applying solutions workload automation needs proactively recognized assessed problematic areas applied best practices solutions needed created modified application schedules workload automation product application development team setup executed quality testing environments provided training documentation development teams acted liaison business units consultantsr consultant september 2004 april 2015 company name city state part professional services team mf open systems created debugged modified complex job schedules using ca workload automation different platforms focused meeting deadlines practicing customer service communicated effectively levels management providing progression implementation strong analytical background determine make right decision quick timely manner experience included range initiatives presales sales postsales planning analysis implementation solutions promoted effective coordination liaison business units effectively instructed training sessions customers demonstrated documentation skills processes test implementation plans training outlines utilized ca services best practices accurately efficiently implement products within client environment serve subject matter expert products help resolve complex technical issues came product implementation andor product functionality data center team lead april 2000 september 2004 company name city state managed coached mentored led team direct reports oversaw data center operations daily batch processing scheduling tape librarians change management incident ticketing networking monitoring availability functional equipment office depot stores worldwide verified escalation handled properly crisis arose made sure team focused customer satisfaction able spot trends applied preventative policies procedures oversaw batch cycles included fulfilling role implement projects enhancing processes demonstrated ability apply solving business problems defined communicated project milestones service level agreements resources wrote issued employee appraisals setup work schedules developed daily weekly reporting involved empowering employees accounted overall system performance mainframe as400 maximizing resources enhance batch workload cpu resources accountable networking pos systems office depot retail stores data center professionalteam lead november 1990 april 2000 company name city state part data center operations team oversaw daily batch processing numerous responsibilities years employment ranging tape librarian successful team lead coordinated test system develop better scheduling business resumption process eliminate redundant workload applied daily change management tickets acted liaison allstate international companies setup daily workload schedules 1997 acted consultant local management allstate home office personnel motorclub personnel migrate functionality illinois served sme subject matter expert db2 ims allstate accountabilities supported performed responsibilities weekend ims db2 database backup utilities performed recoveries image copies pointer checkers stacked utilities timestamp recoveries etc part business resumption br team managed system resources batch schedules catastrophic disasters education bachelor science computer information systems wingate university city state computer information systems actively pursuing pmp scrum master certifications skills ibmaix application development as400 automate automation backup ca1 ca7 change management cics ca hardware consultant cpu client customer satisfaction customer service dasd database documentation senior management financial functional home office ibm db2 mvs image ims ispf java scripts java scripting jcl jes2 team lead letters librarian mainframe managing meetings mentor excel microsoft office suite office outlook powerpoint windows 9 nt word netview networking omegamon os390 personnel policies pos processes processors project management quality quick reporting retail rexx ibm rs6000 sales scheduling scrum service level agreements sms snmp solaris sun tcpip telecommunication time management tivoli tsm tso unix utilities,CONSULTANT +digital advertising consultant experience digital advertising consultant 072013 122017 company name – city state responsible negotiation execution programmatic direct buys handle day today campaign operations across multiple dsps partners responsible accessing companys digital strategy recommend tactics achieve platform efficiencies brand awareness develop performance kpi expectations companys strategic objectives executed ab testing client strategy report recommend best performing variables promoted demonstrated value search engine marketing ppc display advertising social media mobile advertising website solutions generate new business within organizations niche market analyzed implemented various digital marketing tools develop wellrounded strategy organization maintained ad campaigns ensured appropriate reports delivery rates worked web development team implement tracking pixels main point entry internal external tracking pixel placements sales engineer 032008 042010 company name – city state provided presales technical assistance online product education saas ad serving management software adjuggler created presented training courses relevant proper ad operations workflow 80 publisher marketer clients b2b b2c business implemented direct programmatic remnant campaigns using several dsps created qa processes solved delivery discrepancy issues implemented 1st 3rd party creative assets campaign including static images javascript tags html tags flash files videos text links email newsletters supported ad fulfillment operations including daily reporting media plan maintenance contract management client support client media plan implementation prepared technical presentations effectively communicated adjugglers value proposition within highly competitive ad serving platforms market coordinated design development maintenance specialized adserving platform software tailored clients strategy workflow evaluated tested integrated vendor partners data targeting verification maintenance vendor evaluated features service price metrics determine integration suitability adjuggler ad server platform worked 3rd party rich media video platforms vindico mediamind pointroll eyewonder brightcove regarding tracking requirements implementation addition maintaining vendor relationships facilitate efficient integration 3rd party media assets adjuggler ad server provided ongoing training support members sales team including client boarding request proposal insertion order provided customer training implementation assistance online ad serving management software worked clients define campaign requirements including kpi performance benchmarks ensure satisfactory roi maintained product road maps feature specifications addition managing product releases timelines major product builds custom development requests drive operational efficiency design creation maintenance extensive technical documentation reference material regarding adjuggler ad server platform well ad operations processes produced inplatform contextual instructional video modules adjuggler ad server platform solicited incorporate feedback beta user clients ad server platform improve workflow uiux design ad server client data analyst 062007 032008 company name – city state provided online customer support leading softwares roboform pro roboform2go goodsync web based customer support application assisted customers downloading activation technical issues via telephone handled organization computerized shipping receiving goods performed verification online purchase authentication credit card well payment methods education bachelors science computer science eastern shore may 2007 university maryland computer science eastern shore summary 7 years experience strategic planning programmatic advertising campaign management performance optimization inventory forecasting experience programmatic advertising proficiency ad serving dsp ssp dmp ad exchange ad network platforms experience leveraging facets advertising operations including limited campaign management advertising application management detailed campaign analysis proficient use various reporting tools advertising platforms extremely passionate knowledgeable digital media highlights doubleclick dfpcertified dcm dbm well understanding programmatic advertising delivery processes including limited ad exchanges demand supply side platforms rtb prevailing industry standards vast vpaid mraid iab etc · applications proficient basic sql javascript html5css skills ad advertising b2b basic competitive contract management credit css client clients customer support client support dbm delivery email features flash ux html html5 javascript managing marketing market media plan publisher negotiation newsletters presentations processes proposal qa receiving reporting sales servers shipping sql strategy strategic technical assistance technical documentation telephone video web development website workflow,DIGITAL-MEDIA +customer care representative professional summary skills account reconciliation exceptional organization billing collections expert invoice payment transactions work history customer care representative 062013 082014 company name – city state managed customer calls effectively efficiently complex fastpaced challenging call center environment addressed resolved customer product complaints empathetically professionally defused volatile customer situations calmly courteously gathered verified required customer information tracking purposes referred unresolved customer grievances designated departments investigation met exceeded service quality standards every review period maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks mastery customer service management systems databases excelled meeting objectives use independent action prioritization persistence leadership skills addressed customer service inquiries timely accurate fashion providing appropriate information maintaining precise records high standard customer service managed quality communication customer support product representation customer ran reports supplied data fulfill customer report requirements built customer loyalty resolving complaints expediting orders locating outofstock discontinued items recommended selected helped locate merchandise based customer needs desires communicated merchandise needs issues appropriate departments supervisors maintained uptodate knowledge company policies regarding service requests product issues returns exchanges replacement policies promptly responded inquiries members staff customers via phone email fax maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks resolve customer issues quickly efficiently developed effective relationships departments including sales quality assurance service clear communication used humor positive attitude high standards encourage assist customers participated extensive classroom online training seminars promoted positive work atmosphere behaving communicating manner supported staff customers excelled meeting objectives use independent action prioritization persistence leadership skills club manager 062011 032013 company name – city state contributed overall success franchise facility tours potential new members explaining promotions handling customer concerns issues recruited trained supervised staff 1215 coordinated daily operations addressed resolved customer complaints overall accountability sales cash management completion balance sheets daily deposit reports performed daily balancing transactions cash credit deposits balanced ledger accounts determine customer growth surpassed revenue goals four consecutive quarters verified new memberships cancellations electronic fund transactions explained membership contracts signing new members working towards upgrading membership agreements performed weekly inventory responsibilities order process supply orders merchandise cleaning office supplies maintained facility equipment member base 8000 people maintained high level customer service professional manner customer service team lead 102007 062010 company name – city state assisted customers account inquiries including questions concerns issues collected past due debts delinquent accounts set new customer accounts including explaining selling bundling services entering customer information scheduling product installation relayed specific account information customer courteous professional manner maintaining account security confidentiality worked retain customers looking disconnect downgrade services identified staff vacancies recruited interviewed selected qualified applicants increase employee base meet everchanging staffing needs managed monitored daily activities average 18 customer service representatives routinely prepared evaluations identify problems areas improvement developed implemented policies procedures process improvement initiatives improve retention rates increase employee customer satisfaction recommended changes existing methods increase accuracy efficiency responsiveness customer service department generated employee tracking reports week regard hours benefits formulated enforced company policies procedures quality assurance measures training staff improve customer interactions addressed inquiries management regarding newhire activity ongoing employee relation issues facilitated information flow customer service account management operations quality assurance training payroll departments guarantee call center objectives met defused volatile customer situations calmly courteously mastery customer service management systems databases managed customer calls effectively efficiently complex fastpaced challenging call center environment resolved service pricing technical problems customers asking clear specific questions prepared reports communication senior management clients managed high call volume tact professionalism initiated operations improvements improve overall call center productivity provided incentive increase productivity offering employees awards best customer service oversaw call center employees ensure customer satisfaction goals consistently met conducted performance reviews customer service representatives reduce resolution time improve customer satisfaction rates acted professionally patiently addressing negative customer feedback improved call center functionality service capacity resolving customer complaints efficiently quickly developed process controls metrics daily management call center answered average number calls per day addressing customer inquiries solving problems providing new product information greeted customers entering store ascertain customer wanted needed described product customers accurately explained details care merchandise earned management trust serving key holder responsibly opening closing store politely assisted customers person via telephone communicated vendors regarding back order availability future inventory special orders successfully acquired average number new customers per month generating number growth revenue provided elevated customer experience generate loyal clientele implemented marketing strategies resulted number growth customer base recommended selected helped locate obtain outofstock product based customer requests answered product questions uptodate knowledge sales store promotions effectively communicated supported sales marketing administrative teams daily basis conducted weekly walkthroughs manager discuss interior visual displays including store window presentation handled daily heavy flow paperwork cooperated ensured superior customer experience addressing customer concerns demonstrating empathy resolving problems spot managed wide variety customer service administrative tasks resolve customer issues quickly efficiently recipient multiple positive reviews acknowledging dedication excellent customer service monitored cash drawers multiple checkout stations ensure adequate cash supply education associate applied business administration human resources management studies payroll records accounting business law 6 2007 trumbull business college city state human resources management studies payroll records accounting business law skills account management administrative balance sheets benefits call center cash management closing contracts credit clientele clients customer satisfaction excellent customer service customer service customer support databases email senior management fashion fast fax inventory leadership skills ledger managing marketing strategies marketing office window payroll performance reviews policies pricing process improvement processes quality quality assurance selling sales scheduling seminars staffing telephone phone upgrading,FITNESS +sales associate summary utilize business communication human relation skills organization work dedicated focused legal support assistant ii excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority skills microsoft office proficiency time management meticulous attention detail professional mature strong problem solver resourceful dedicated team player strong interpersonal skills understands grammar experience march 2013 current company name duties include assisting prosecuting attorneys misdemeanor unit cases including obtaining police reports blood epas evidentiary preliminary alcohol screening pas preliminary alcohol screening results generate subpoenas knowledge subpoena ducas tacum personal services skilled running clets rap sheets dmv fbi etc ability read understand latter knowledge ordering suspension packetsdmv records department motor vehicles ordering dui priors county courts clerical duties include entering updating closing cases case management system accuracy efficiency filing ftas failure appear future dates closeout files timely manner ability run calendars main addon incustodies genesis judicial system court skilled answering phones public defense attorneys agencies police departments sheriffs well country prisons inner office ability multitask solve problems quickly proficiently need arises assist reception discovery includes dealing public currency timely manner back discovery updating discovery log log outs accept cash check transactions discovery fees work microsoft excel word type felony complaint forms type misdemeanor complaint forms maintain records assisting following systems case management system cms genesis judicial access organize files operate variety standard office equipment enter complaint forms misdemeanor felony teardown prep files court misdemeanor felony answer phone calls assist public answer requests backup reception desk file documents enter direct files close files cms work incoming faxes deliver proper person order various forms per request attorneys july 2012 march 2013 company name city state september 2007 february 2013 company name city state air force village west facility provides military officers retirement home provide medical care housing assistant food services work food service area attend dining tables take orders stocking cashier cooking working copy machine working word excel scheduling time management inventory cleaning washing reading temperatures lead answering requests maintain records operate variety standard office equipment aid residents assist retired personal needs might sales associate september 2006 june 2008 company name city state cashier customer service merchandising stocking working money inventory cleaning personal information come love involved organization work might add also come love people work glad say made new friends learned quite lot working five years hope continue learning enjoyed volunteering special education assistance program four years also enjoy outdoors spending time family friends skills academic air force attorney backup case management cashier clerical closing cooking customer relations customer service faxes organize files filing financial forms inventory marketing merchandising access microsoft excel excel money office word office equipment copy machine police problem solving quick reading read reception maintain records retail sales scheduling tables phones phone time management type education training bachelor arts sociology 2017 california baptist university city state social behavior 2012 riverside city college city state arts 2012 riverside city college city state high school diploma general studies 2008 martin luther king high city state general studies retail sales marketingregional occupation program sold food handled cash stocked took inventory cleaned sparkstudents participating academic recognition king special program recognize students well studies k12 additional information come love involved organization work might add also come love people work glad say made new friends learned quite lot working five years hope continue learning interests enjoyed volunteering special education assistance program four years also enjoy outdoors spending time family friends,SALES +vp public relations account director professional summary dedicated experienced communications public relations vice president proven track record success areas food retail tourism technology science biotechnology healthcare retail nonprofit government media relations expert history securing placements top publications outlets highly regarded leadership execution award winning public relations integrated marketing campaigns skills work history vp public relations account director 092006 current company name – city state strategize direct manage oversee daytoday longterm communications public relations activities high profile accounts ocean city md department tourism old bay mccormick company marble slab creamery great american cookies pretzelmaker hot dog stick maryland stem cell research commission maryland technology development corporation nobel learning communities inc center eating disorders sheppard pratt create execute manage local regional national integrated marketing media relations public relations branding campaigns meet specific communications goals demonstrate expertise areas written communications editing media documents press kits feature speech writing message points newsletters interview coordination internal external communications plans crisis communications response website copy maintenance marketing collateral pieces social media posts serve spokesperson oncall crisis management response strategy expert secure placements consumer trade media outlets tops hits include front page usa today today show studio b sheppard smith fox friends newsweek huffington post pitch organize schedule media tours client spokespeople advise streamline internal communications processes procedures clients offer council communications best practices work mghs internal research team conduct evaluate quantitative qualitative research regard brand awareness consumer preferences behaviors lead manage staff ensure accuracy writing consistent account messaging client media interaction recruit hire mentor department new hires oversee mgh intern program play key role mghs new business process including responding rfps meeting potential clients presenting ideas concepts new business wins display department account leadership success swift rise mgh management structure promoted account coordinator account executive account manager account director current position vice president public relations account director eight years public relations marketing coordinator 012006 082006 company name – city state wrote drafted press releases media alerts pitch letters articles marketing edge clients coordinated correspondence regarding press releases including scheduling interviews appearances created advertising taglines copy image selection ad layout marketing edge clients charged task handling publicity marketing efforts books written marketing edge clients included frequent correspondence contact media major corporations drafted proposals potential marketing edge clients regard public relations marketing strategies intern 072005 company name – city state worked governors speech writer developing writing speaking briefing points governors public appearances including important announcements regarding state maryland press events researched great detail information details regarding many governors speaking engagements ensure accuracy precision speech developed keen sense governors writing language techniques ability reproduce styles speeches charged sole responsibility creating organizing speech archive governors personal use followed span political career terms house delegates united states congress governor maryland intern 072004 company name – city state researched provided support legislative topics interest governor wrote policy briefings governors staff various legislative topics constructed informational binders governor policy staff issues facing state maryland included indepth research interviews preparation materials attended weekly meetings briefing events governor intern 102000 072001 company name – city state assisted case work regarding constituent problems requests concerns drafted speech congressman read front house representatives worked congressmans campaign reelection congress 2000 assisted paper work applications congressional nominations national service academies performed various clerical duties filing answering phones prepared correspondence dealing constituent inquires education master arts strategic communication december 2006 villanova university city state master arts villanova university city state masters arts strategic communication 12 2006 strategic communication graduate certificates graduate certificate public relations journalism 5 2006 bachelors arts political science 5 2005 cum laude gettysburg college city state political science skills streamline ad advertising branding business process clerical cms council crisis management crisis communications client clients edge editing filing front page functional hot dog image journalism layout leadership letters mac director marketing strategies marketing marketing collateral materials media relations meetings mentor messaging excel microsoft outlook power point 2000 microsoft word newsletters operating systems organizing presenting press kits press press releases processes proposals public relations speaking publicity qualitative research read research scheduling speeches speech writing speech strategy swift answering phones tops website written communications written writer articles additional information leadershipvolunteer work advisory board member business volunteer unlimiteds give program public relations cochair 2010 graduate business volunteer unlimiteds give getting involved volunteer experiences program past board member regular volunteer baltimore humane society manager volunteer partnership program mgh baltimore child abuse center bcac pro bono public relations support volunteer seed school maryland active member gettysburg college alumni association baltimore chapter standout awards public relations society america maryland best show winner old bay baltimore bill weather predicting crab media stunt 2013 maryland daily record 20 twenties winner named one leading young business professionals maryland business one watch 2011 public relations society america bronze anvil ocean city md department tourism press kit 2008 state maryland governors citation awarded positive contributions state government community 2004 congressional award recognition awarded leadership within community 2001,PUBLIC-RELATIONS +storekeeper ii professional summary purpose document secure responsible career position fully utilizes educational knowledge experience contributing goals values organization friendly attitude worm personality appreciated strong point aided building positive relationships customers result repeat satisfied customers well known career pioneer packaging well working city peoria helping people one best characteristics obtaining several years experience contacting vendors answering phones face face contact public governmental personnel honed customer service abilities problem solving skills positive work ethic makes communication easier devoted dedicated serving way possible strive accomplish assigned tasks quickly efficiently exceptional people skills allow ability manage personnel take care conflicts disputes personal needs employees procurement purchasing 10 years processing purchase orders primary vendor contact inventory control fleet parts room purchases highly proficient utilizing inventory procurement practices procedures skills work history storekeeper ii january 2002 january 2013 maintaining reconciling inventory clerical support using peoplesoft procure receive shipments obtained purchase order create excel spread sheets reports manage inventory files research inventory problems conduct inventory cycle counts coordinate stock document transactions csr provide customer service departmental fleet maintenance personnel process work orders fill fleet purchase requisitions contact vendors procure fuel parts automobile truck supplies fleet services trainer forklift operator safety company name shipping fulfill orders use infrared scanning system ifr forklift operator fourstage electronic single person picker order pulling staging word processing input shipping orders usps ups fedex common carriers prepare overseas containers shipment verify quantities shipment labels paperwork company name warehouse floor supervisor january 1996 january 2001 performance areas include interviewing prospective employees higher providing daily instruction warehouse personnel dispatching drivers deliveries pickups routine cycle counts inventory insure verify proper placement inventory receive incoming shipments verify counts create stock locations maintain inventory quality control procedures accomplishments personal due specialized training procurement practices city peoria annual savings 150000 annually costs goods acquired purchase order career developing spreadsheet record material requisitions receiving logs department able stop purchasing preprinted forms local vendor result monthly operational cost reduced man hours cycle counts order pulling also reduced consolidating bulk inventory manageable amounts use polybags rather dumping items bin boxes note points mentioned small portion ideas introduced career city peoria company name aviation structural mechanic city state line division supervisor assistant plain captain line division worked aircraft hydraulic structural systems mechanic member naval aircraft squadron vs38 received general honorable conditions discharge njrotc navy junior recruit officer training corps education bachelors degree business management administration grand canyon university city state business management administration associate degree national education center city state graduate naval aviation school city state certified trainer forklift truck operator safety autocad certificate architectural drafting llewellyn technology certificate electro mechanical systems repair city state training also includes repair signode banding tie wrapping machines synergy minipacpoly shrink film packaging systems remove replace damaged parts components mechanical devices skills architectural drafting autocad clerical customer service data entry dispatching drivers film forklift forklift operator forms instruction inventory mechanical mechanic excel microsoft office powerpoint windows word navy naval packaging peoplesoft peoplesoft 90 personnel presentations procurement purchasing quality control receiving reconciling research safety scanning shipping spreadsheets spread sheets spreadsheet supervisor trainer word processing word perfect,AVIATION +sales associate skill highlights great ability multitask selfstarter driven extensive customer services caregiver knowledge neat well organized volunteer work personal care worker supportive home care job duties give assistance people sick injured mentally physically disabled elderly fragile professional experience 012010 012011 sales associate company name city state assisting customers area store needed go need help putting merchandise correct assign assist customers choices help locate provide information product question helping customers dont know english second language telephone 4147642474 032014 032015 cashier company name city state duty greet customers entering store handling cash transactions receiving payments cash creditdebit cards checks guiding solving queries customers providing training assistance new joined cashier keep area neat organized telephone 4143041024 052016 072016 housekeeper company name city state duty housekeeper clean maintain rooms premises around hotel vacuum empty wastepaper ashtrays transport trash waste disposal equipment dust change bed sheets pillow cases dust 012010 012011 sales associate company name city state assisting customers area store needed go need help putting merchandise correct assign assist customers choices help locate provide information product question helping customers dont know english second language telephone 4147642474 032014 032015 cashier company name city state duty greet customers entering store handling cash transactions receiving payments cash creditdebit cards checks guiding solving queries customers providing training assistance new joined cashier keep area neat organized telephone 4143041024 052016 072016 housekeeper company name city state duty housekeeper clean maintain rooms premises around hotel vacuum empty wastepaper ashtrays transport trash waste disposal equipment dust change bed sheets pillow cases dust 012010 012011 sales associate company name city state assisting customers area store needed go need help putting merchandise correct assign assist customers choices help locate provide information product question helping customers dont know english second language telephone 4147642474 032014 032015 cashier company name city state duty greet customers entering store handling cash transactions receiving payments cash creditdebit cards checks guiding solving queries customers providing training assistance new joined cashier keep area neat organized telephone 4143041024 052016 072016 housekeeper company name city state duty housekeeper clean maintain rooms premises around hotel vacuum empty wastepaper ashtrays transport trash waste disposal equipment dust change bed sheets pillow cases dust 012010 012011 sales associate company name city state assisting customers area store needed go need help putting merchandise correct assign assist customers choices help locate provide information product question helping customers dont know english second language telephone 4147642474 032014 032015 cashier company name city state duty greet customers entering store handling cash transactions receiving payments cash creditdebit cards checks guiding solving queries customers providing training assistance new joined cashier keep area neat organized telephone 4143041024 052016 072016 housekeeper company name city state duty housekeeper clean maintain rooms premises around hotel vacuum empty wastepaper ashtrays transport trash waste disposal equipment dust change bed sheets pillow cases dust education training 2013 high school diploma oak creek high school city state telephone 4147686210 2013 high school diploma oak creek high school city state telephone 4147686210 2013 high school diploma oak creek high school city state telephone 4147686210 2013 high school diploma oak creek high school city state telephone 4147686210 skills caregiver cashier credit customer services debit english home care neat receiving selfstarter telephone well organized,SALES +human resources supervisor summary human resources business administrator 10 years progressive experience augmented strong postgraduate background human resources conflict resolution international relations experience hr policy organizational design job analysis employee management recruitmentselection process benefitscompensation contract negotiations performance management trainingdevelopment strategic planning sound knowledge labor relations occupational health safety pay equity related labor laws locally internationally ive proven ability implement successful human resources management strategies support corporate mandate functional expertise strategic planning learning development policies procedures performance reviews recruitmentselection process employee welfare talent management organization leadership risk management skills microsoft office word excel powerpoint data track time attendance software electronic data interchange edi software experience 082011 082015 human resources supervisor company name city state developed job profiles source candidates major job boards select interview recruit positions administered employee benefit plans ensure compliance flsa applicable statutesregulations handled employee terminations grievance difficult situations sensitive fair respectful manner working closely legal counsel supervisors management coached managers process evaluating employees setting goals conducting objective performance reviews recognizing awarding performance improve productivity planned developed onthejob training programs line employees career development programs managers focus retaining existing talent reducing employee turnover identified talent aspirations individual employees provided coaching aimed motivating advance careers within company established maintained proper structures processes track time attendance vacations activities resulting efficiency gains 35 implemented payroll hr policies reduce overtime rate resulting annual cost savings 100000 102009 052011 assistant manager company name established open channel communication enabling employees quick easy access information benefits training development opportunities career advancement designed implemented holistic hr strategy meet short term longterm business challenges focus following key areas talent leadership culture values engagement connect supervisory capability productivity cost created training program develop employees meet core job competency gaps worked directly hr manager redesign companys compensation benefits prepared powerpoint presentations created excel spreadsheet reports gathereddistributed confidential reports executed comprehensive learning calendar meet individual organizational needs ensured use standards processes tools developed global learning organization 122006 052009 field researcher company name travels field sites collect record data andor samples appropriate specific objectives study appropriate specified position codes verifies data accordance specified research protocol coding procedures enters data computer database andor spreadsheet application subsequent analysis develops assists development interview schedules contacts potential subjects introduce explain study objectives protocol arrange interviews either person telephone identifies compiles lists potential research subjects accordance study objectives parameters appropriate individual position conducts records facetoface andor telephone interviews subjects accordance predetermined interview protocol data collection procedures documentation standards reviews edits data ensure completeness accuracy information follows subjects resolve problems clarify data collected 072002 122005 public relations officer company name planned publicity strategies campaigns wrote produced presentations press releases dealt enquiries public press related organizations organized promotional events press conferences open days exhibitions tours visits spoke publicly interviews press conferences presentations provided clients information promotional opportunities current pr campaigns responsible company relationship companies government bureaus assisted developing implementing companys communication strategies education training 2017 master business administration human resource management university southwest city state human resource management 2014 master arts conflict transformation peacebuilding eastern mennonite university city state conflict transformation peacebuilding 2008 master science international relations university khartoum state sudan international relations 2005 postgraduate diploma international relations university khartoum state sudan international relations 2002 bachelor arts english language university khartoum state sudan english language languages fluent english arabic skills electronic data interchange edi press releases publicity spreadsheet training programs,PUBLIC-RELATIONS +engineering manager experience engineering manager february 2008 current company name city state supervisor tom mosca vp manufacturing manager tool room tool service punch manufacturing departments manager engineering drafting cnc programming leancontinuous improvement engineering support supervisors shop floor emphasis problem solving research planning execution capital projects design engineering calculations custom architectural products fabrications cost estimating fabricating work architectural projects design develop perforating punch tooling cnc programming whitney punchplasma cnc programming trumpf press brake research implement new manufacturing processes train employees operation new equipment new manufacturing processes lead research development efforts high precision products assist outside sales customer visits technical proposals provide technical support inside customer service interact customers work customers outside tooling vendors design automotive stamping dies support maintenance operation perforating stamping throat presses manufacturing engineer october 2004 february 2008 company name city state supervisor dave rollison owner cost estimating customer supplied parts drawings creation shop floor routing parts assemblies cnc programming amada turret presses scheduling supervision entire shop train shop personnel operation cnc equipment total customer service design estimating production delivery maintain repair shop equipment hand tools quality control part inspections maintain repair upgrade turret press tooling cost engineering problem solving meet customer needs manufacturing engineer september 2002 october 2004 company name city state supervisor gary albright owner creation flat patterns customer supplied drawings cnc programming amada turret presses cnc programming amada fms line right angle shear sorting system maintain repair cnc equipment powder coating system air compressors train shop personnel operation cnc equipment prepare standard work instructions aspects shop operation design subcontract special tooling press brakes total project management raw materials packaging subcontract machining plating irridite silk screening maintain steel aluminum inventory estimating new jobs customer service shop supervision inspection parts manufacturing process time study cost comparison quotes assist customer design manufacturing manufacturing engineer october 1997 september 2002 company name city state supervisor chuck searfoss general manager creation flat patterns customer supplied drawings cnc programming amada behrens turret presses cnc programming trumpf automated punching cell cnc programming trumpf laser programming motoman 2head robotic welding cell creation shop floor routings parts assemblies design build welding fixtures robotic welding cell design build fixtures obi punch presses manage tooling punch presses press brakes design order special tooling punches brakes research select justify new capital equipment train shop personnel operation new equipment lead maintenance department repair equipment tools time study cost analysis equipment operation work customers identify solve manufacturing problems manufacturing engineer february 1996 september 1997 company name city state supervisor jim nance general manager creation flat patterns customer supplied drawings cnc programming amada turret presses cnc programming amada fms automated punching cells cnc programming amada lasers creation shop floor routings parts assemblies design order special tooling punches brakes research recommend new capital equipment assist maintenance repair equipment tools time study run time analysis equipment operation work customers identify solve manufacturing problems mechanical engineer december 1993 january 1996 company name city state supervisor bill higgins general manager design systems create approval drawings customer supplied specifications structural steel design pressure calculations industrial dust collection create detailed shop floor drawings approved designs cnc programming amada punchplasma turret press cnc programming mg systems plasma table redesign modify customize product line utility truck bodies total product support line industrial louvers dampers wind hurricane load calculations louvers penthouses assist design manufacture welding fixtures designerdrafter march 1993 december 1993 company name city state supervisor dave whalen create detailed part drawings ice cream hardening machines conveyors create layout installation drawings industrial pallet storage systems create electrical schematics control panel drawings ice cream hardening machines proficiencies training autocad 2012 digital resources db32 punchplasma trumpf suite punchbendlaser amada punchplasmalaser motoman mrc migtig welding syman qa made2manage ms excel ms word ms outlook encompixdie setting training lean manufacturing training 5skaizen eventkanban training ab plc training notable career projects pacific 400 ton stamping press inspection purchasing installation startup best buy design façade system canopy entry wall element installed 60 stores denr building raleigh nc design manufacture sunshades covering entire south face hershey medical center design manufacturing raised planter weldments southern environmental punching diffuser plates hardox 450 johnson controls design 24 tall exterior column covers main campus buildings kenworth create manufacturing cell muffler guards grills grill trim assemblies peterbilt create manufacturing cell grill trim weldments assemblies lutron electronics design manufacturing panels boxes enclosures ericsson telecommunications design manufacturing stainless steel electronics enclosures diebold design manufacturing electronics enclosures light duty atm cabinets ncr set manufacturing cell electronics enclosures circuit board parts better engineering design manufacturing washing cabinets playworld systems design manufacturing playground platforms stairs coolaire systems design manufacturing industrial air conditioning enclosures peavey crest audio manufacturing stereo amplifier chassis vulcan hart itw wolf range manufacturing stainless steel panels vulcan hart design heat exchanger assembly machine fleetwood motorhomes robotic welding chassis trusses various brackets panels alaska keystoker leisure line reading stove manufacturing wood coal stoves trafcon inc manufacturing construction zone light panels morrison truck bodies designed crane body open crane compartment airline designed watertight louverdamper combo high performance education bs mechanical engineering west virginia institute technology city state us west virginia institute technology montgomery west virginia 25136 major mechanical engineering graduation bs december 1992 skills welding automotive automotive cnc cnc cnc programming shop floor tooling amada engineer maintenance customer service estimating receptionist retail sales manufacturing engineer cost estimating problem solving plasma brakes stamping automotive stamping continuous improvement drafting engineering support manufacturing processes outside sales press brake proposals sales sales stamping dies technical support tool room press brakes laser motoman robotic robotic welding strippit turret press cost analysis hand tools inspections quality control scheduling design manufacturing inspection collection flux core load calculations mechanical engineer mechanicalelectrical engineer product support steel design structural steel structural steel design compressors inventory machining manufacturing process packaging plating powder coating project management shear sorting total project management lasers air conditioning assembly autocad autodesk buyingprocurement cabinets chassis circuit board control panel conveyors designerdrafter electrical schematics excel kaizen kanban lean manufacturing mig ms excel ms outlook ms word ncr outlook purchasing schematics stainless steel stamping press telecommunications tig welding training trusses word mechanical engineering,ENGINEERING +advocate summary indepth knowledge taking orders compute charges administer billing payments handson experience reviewing updating making changes customer accounts track record listening responding customers needs concerns able handle returns complaints effectively demonstrated ability record details client contacts service history proven ability determine answers solutions quickly special talent handling irate angry customers proven written oral communication skills proficient managing business correspondence ability organize personal work priorities knowledge filing updating records ability work independently part team excellent organizational skills expert handling office equipment internet savvy proven expertise using ms office applications excellent customer service orientation special talent researching analyzing data effectively exceptional attention detail proven interpersonal skills skills microsoft word microsoft office microsoft outlook microsoft power point microsoft excel mostly microsoft excel microsoft word experience 102016 current advocate company name city state respond resolve first call customer service inquires issues identifying topic type assistance caller needs benefits eligibility claims financial spending accounts correspondence help guide educate customers fundamentals benefits consumerdriven health care topics include managing health wellbeing selecting best benefit plan options maximizing value health plan benefits choosing quality care provider intervene care providers doctors offices behalf customer assist appointment scheduling connections internal specialists assistance needed assist customers navigating myuhccom unitedhealth group websites encourage reassure become selfsufficient problem resolution behalf customer real time comprehensive timely followup member research complex issues across multiple databases work support resources resolve customer issues andor partner others resolve escalated issues provide education status previously submitted preauthorizations predetermination requests meet performance goals established position areas efficiency call quality customer satisfaction first call resolution attendance 062015 102016 csr ii company name city state received award excellent customer service received year service award received 5 year award received employee month twice brookdale senior living received consultant sales award received employee recognition 6 months row along trophy excellence 6 trophies jp morgan chase top performer 2014 102013 062015 business banker company name city state business banker provided guidance assistance business owners managing accounts manage quality assurance problem resolution lot data entry worked lot numbers peer coach help train guide motivate new hires responsible ensuring client experience world class interactionsissues resolved accurately expediently handle client emailphone call interactions maintenance nature retaining thorough knowledge policies procedures systems order assist client manage escalated issues use high level client service skills order defuse potentially difficult andor upset customers complex issues took initiative create escalation issue resolved within anticipated service level one creates risk exposure customer bank identify trends within escalated emailsissues lead improvement opportunities policiesprocedures processes utilize time work efficiently meet exceed production goals outlined metrics scorecard consistently perform follow ensure customer satisfaction validate accuracy work required assist department meeting exceeding slas handling functions volumes fluctuate research resolve complex clients issues working partnership partner groups types cases included fraud resolution treasury solutions complex account maintenance internal relationship maintenance billing inquiries support field business relationship managers successful servicing customers investigate electronic transactions successful resolution use multiple systems internal resources resolve issues increase customer satisfaction excellent communication follow document issues record resolutions firms system record acted independently within policy assist customers internal partners escalate cases policy preventing us delivering right client experience demonstrate sound decision making skills protect firms interest providing superior customer experience 042004 092013 life enrichment coordinatormarketing coordinator company name city state designed creative exciting life enrichment program meet individual needs interests community plan monthly calendar community participated discharge planning members management team coordinated transportation monitored budget equipment supplies microsoft excel provided guidance acted resource staff importance life enrichment ensured programs met state federal local regulations coordinate quarterly events community developed maintained contact community agencies supervise volunteers coordinated moveins moveouts coordinated welcome committee lots data entry microsoft excel filing education training 2018 business administration human resources argosy university business administration human resources 2001 paralegal studies penn foster university paralegal studies 1997 cosmetology college national beauty college 1996 high school diploma business cosmetology ww samuell high school business cosmetology skills adding machines balance billing bonds budget business administration calculators cashier clerical coach excellent communication consultant client customer satisfaction excellent customer service data entry decision making discharge planning email filing financial funds human resource managing microsoft excel exchange mail money microsoft office microsoft outlook microsoft power point microsoft word photography policies problem resolution processes purchasing quality assurance receiving maintain records research sales sla sound phone transportation treasury type typing written,ADVOCATE +sales associate summary experienced manager hyvee grocery store excellent client project management skills actionoriented strong ability communicate effectively technology executive business audiences selfmotivated dependable achieving high performance minimal supervision demonstrated ability complete tasks accurately despite interruptions competing demands detailoriented organized transportation logistics coordinator offers comprehensive background transportation management expert transportation operations waste prevention safety compliance hyvee broad background including management customer service general warehouse operations vast experience aspects loading transporting materials resourceful hyvee retech 2 years hyvee retech 1year warehouse inventory management specializes increasing efficiency accuracy shipping receiving operations hyvee retech trained supply chain management extensive knowledge enterprise deployment systems hardworking specializing efficient loading merchandise ontime deliveries versed operational financial aspects fleet management quality control inventory control customer service successful 16 year career shipping supply chain management dynamic resultsoriented delivery professional specializing business operations transportation management excels organized recordkeeping client relations demonstrated ability complete tasks accurately despite interruptions competing demands experienced excellent client project management skills actionoriented strong ability communicate effectively technology executive business audiences selfmotivated dependable achieving high performance minimal supervision creative professional extensive project experience concept development skills quick learner training development change management reports generation analysis time management skills operations management excellent communication excellent communication clientfocused excel management maintenance experience 032007 032008 sales associate company name city state engage store team customers provide excellent customer service •display positive attitude promote teamwork •exhibit professionalism appearance conduct •follow store procedures running cash register take initiative store tasks •stock price organize products •maintain cleanliness inside outside store 061998 092015 crew member company name city state • maintain fast speed service especially rush times • take orders customers input selections restaurants computer systems • assemble orders trays bags depending type order • process large orders events • count till end shift deposit money safe • clean station thoroughly shift • respond guest questions concerns complaints make sure leave satisfied • follow restaurant safety security procedures • arrive time shifts stay shift completion followed company safety standards including food quality sanitation procedures vacuumed cleaned offices common areas emptied trash cans restocked restroom supplies safely used knives scales wrappers compactors garbage disposals pallet jack hand trucks performed additional tasks keep dining room running smoothly used hot water dish cloths sanitizing cleaning products wipe areas kitchen food prepared effectively communicated kitchen staff regarding customer allergies dietary needs special requests greeted guests pleasant courteous manner operated check stand equipment including cash register scanner scale prepared buffet salad bar dinner service delegated tasks team members optimize productivity emphasized fast friendly customer service cleaned dishes detergent rinsing sanitizing chemicals 3compartment sink conducted price checks cashiers service clerks diligently cleaned sanitized organized food speed racks food bins dry storage racks chemical storage room greeted customers built attractive holiday seasonal displays merchandising program handwashed dishes glassware thoroughly sprayed racked items hot water loosen remove food residue educated guests daily specials menu offerings enabling make decisions appetizers entrees desserts maximized table turns rotated seating maximum guest satisfaction devised unique events special promotions drive sales promoted endorsed company bring new business welcomed guests personable attitude smile offering bring beverage orders reviewed menu welcomed guests personable attitude smile offering bring beverage orders reviewed menu 17 years merchandising experience fulfilled special order requests including special occasion cakes party platters checked customers bagged items quickly correctly calculated charges issued bills collected payments maintained facility compliant health codes sanitation requirements license regulations ensured tables kept neat clearing away dirty dishes wiping tables refreshing soft drinks water glasses complied health sanitation practices procedures executed cash transactions quickly accurately served guests food soon prepared helped ensure eaten proper temperature directed managed functions dairy frozen produce bakery departments stocked displays new transferred merchandise routinely checked menus verify current clean wrinklefree 042009 092016 stock associate stock management company name city state resolved customer problems investigating issues answering questions building rapport collaborated customer service team members give exceptional service throughout entire shopping purchasing experience directed strategic brandappropriate marketing initiatives improve presentation maximize sales offered direction gave constructive feedback motivate team members informed customers product lines services offered company marked clearance products updated price tags worked team member provide highest level service customers helped customers select products best fit personal needs created strategies develop expand existing customer sales resulted 50 increase monthly sales kept showroom clean maintained neat orderly product displays balanced needs multiple customers simultaneously fastpaced retail environment performed assigned projects completed checklists efficient accurate manner oversaw daily operations received processed cash credit payments instore purchases described use operation merchandise customers shared product knowledge customers making personal recommendations exceeded personal sales goals 4 quarters row communicated information customers product quality value style placed special merchandise orders customers opened closed store included counting cash drawers making bank deposits recruited hired developed retained retail talent company built maintained effective relationships peers upper management educated customers product service offerings maintained friendly professional customer interactions answered customers questions addressed problems complaints person via phone completed floor replenishment guarantee size availability promote customer satisfaction completed floor replenishment guarantee size availability promote customer satisfaction processed shipments maintained organized stock shelves kept current market product trends effectively answer customer questions held team member accountable achieving brand performance goals built customer confidence actively listening concerns giving appropriate feedback consulted customers latest styles trends managed team 20 employees concentrated whole store verified merchandising standards maintained daily basis offered exceptional customer service differentiate promote company brand communicated store policy violations leadership team timely manner unloaded trucks stocked shelves carried merchandise floor customers exceeded targeted sales goals 30 delegated work employees based shift requirements individual strengths unique training processed average 1520 average per hour transactions day timely manner maintained visually appealing effective displays entire store communicated merchandise needs issues appropriate supervisors timely fashion communicated merchandise needs issues appropriate supervisors timely fashion demonstrated customers come first serving sense urgency opened closed store including counting cash opening closing cash registers creating staff assignments kept eye building premises loss prevention security purposes attended 10 team meetings month voice concerns offer constructive feedback others processed sales transactions accurately timely fashion served liaison customers store personnel various store departments answered customers questions addressed problems complaints person via phone responsible ringing customers timely manner guaranteeing high level customer service compiled weekly monetary reports records store managers 102016 102017 hand packer company name city state •safety first understand follow safety procedures utilizing appropriate safety equipment times know obey traffic safety lawsregulations •remove chex bloods grade b dirts cracks made packing process •be responsible obtaining correct boxes pack eggs •pack label boxes correctly •follow standard operating procedures good manufacturing practices •responsible carrying food safety quality duties following sqf policesprocedures relates job duties •will report food safety quality issuesconcerns manager andor quality team •follow gmps food quality safety guidelines •maintain safe clean organized work area times •keeping work area safe clean according haccp standards •keeping egg cartons sleevesflats cubes cases open pallets clean free contamination ensure highest food quality food safety •report problems processing management •perform tasks requested management 072017 102018 assembler tech company name city state read interpret drawings diagrams blueprints specifications schematics work orders reports test product ensure conformance specifications set test apparatus conduct functional operational tests evaluate performance reliability prototype production models review work activities management perform duties assigned management hours 6230pm monday friday overtime often required must mechanical assembler experience position responsible lay build test analysis repair modification production components equipment systemsthe physical demands described representative must met employee successfully perform essential functions job performing duties job employee required frequently stand andor walk long periods time throughout day employee must occasionally lift andor move 50 pounds unassisted visual acuity required job assemblingtesting electrical components education training 2000 high school diploma basic fort dodge high school city state united states 30 gpa 2013 diploma auto body iowa central community college city state united states completed professional development auto collion completed continuing education 32 gpa certifications member institute logistics transport milt experience customer satisfaction achieved high customer satisfaction professional installation equipment machine troubleshooting performed effective troubleshooting machinessystems number per weekmonthyear purchasing maintained inventory spare parts inventories completed purchase requisitions necessary requisitioned new supplies equipment completed tear downs existing structures prepared new construction project management used gsupply solutions shoptrakker manage projects quality control identified moved empty broken pallets proper areasadhered quality control procedures documented quality checks quality control identified moved empty broken pallets proper areasadhered quality control procedures documented quality checks scheduling scheduled tracked repairstracked processed purchase parts accounts payable project planning provided project controls cost estimation business support services technical line management programming programmed general maintenance machinery including lathes band saws cleaned construction areas avoid hazards inventory control restocked organized items necessary directed operation monitoring watched indicators make sure machines working properly quality control identified moved empty broken pallets proper areasadhered quality control procedures documented quality checks documentation reported documented unsafe conditions equipment andor injury product inspection inspected products ensure highest quality vendor management saved 8 supply costs working closely suppliers ensure components met department quality standards machine set gave directions workers regarding machine setup use preventative maintenance serviced equipment daily reducing need annual new equipment leading cost savings 90000 machine repair detected machine malfunctions problemsolved accordinglyrepaired maintained replaced parts dies equipment maintenance performed routine maintenance equipment asneeded basis testing inspected tested machinery equipment diagnose machine malfunctions inspection inspected electrical systems equipment fixtures identify safety hazards replacement repair crew management interviewed hired trained evaluated team 25 construction employees safety audit led monthly safety audits monitor employee behavior ensure safe compliance company policies safety regulations maintenance reduced equipment downtime 25 planned maintenance supervision trained contract workers perform general warehouse duties company standards blueprint reading read blueprints work orders production schedules accurately determine job instructions specifications training responsible providing vision guidance group 20 construction employees training sufficient project plans procedures performed heavy labor lifthing 50 pounds hauling problem diagnosis used operational knowledge systems parts components solve problems arose assembly highlights automated paint mixing tools maintenance color matching dent filling estimate preparation collision repair surface preparation customer service skills strong work ethic construction health safety basic math skills labor relations construction means methods blueprint reading interpretation power tools accurate measurements estimates quality management systems production lineassembly line safety understanding blueprint interpretation solid independent worker dependable independent worker strong interpersonal skills deadline driven direct labor crew training exceptional problem solver quality control team player demolition detailoriented customer service experience strong communication skills strong organizational skills leadership flexible work schedule strategic project planning blueprint reading osha certified excellent plan comprehension lifting 100 lbs timely project completion hiring staffing good following instructions solid communication skills osha regulatory compliance english fluency manual labor skills establishing goals setting priorities managing large crews high school diploma interests racing car race track help wife watching football baseball work cars spend time family languages english personal information well 37 years old born rasied fort dodge ia also married cassie short wife 3years 7 years total baby april 2019 wife dog hyper dog good protector,SALES +customer service manager summary pleasant energetic office professional excellent written oral communication skills knowledge use office systems technology including microsoft office word excel powerpoint seeking role increased responsibility authority committed delivering high quality results skills microsoft office proficiency selfstarter meticulous attention detail as400 professional mature medical terminology resourceful proofreading dedicated team player understands grammar strong interpersonal skills business writing resultsoriented mail management experience 102012 current customer service manager company name city state promoted closing key holder 1 month employment received merit raise strong attention detail exemplary customer service teamplayer attitude received certificate appreciation tara hall home boys recognition service support family services received certificate howard adult center completing continuing education introductory course computers received merit raise certificate meeting store inventory goals variance 102 overnight winner walmart employee month award september 2010 promoted customer service manager upon demonstrating exemplary customer service leadership skills october 2012 provide customer service acknowledging customer identifying customer needs assisting purchasing decisions locating merchandise resolving customer issues concerns promoting products services maintaining safe shopping environment maintain frontend accordance company policies procedures properly handling claims returns zoning area arranging organizing merchandisesupplies identifying shrink damages ensuring safe work environment operate equipment cash registers related tools process customer purchases using appropriate procedures different payment types items sold supervise associates area responsibility assigning duties communicating goals providing feedback followup monitoring performance teaching supporting company policies procedures ensuring compliance participating hiring promotion coaching teaching evaluation associates fulfill customer service requirements greeting customers approving monetary transactions providing support associates completing monetary transactions assisting cashier training balancing customer traffic across frontend conducting register audits maintaining frontend keys coordinating cashier meals breaks assisting management control frontend execute plans manage others time priorities met build trusting relationships work others reach goals share clear priorities work practices others prepare written work accurate complete communicate respectful professional manner enter locate information computer create documents reports etc using writing instrument pencil pen computer communicate effectively person using telecommunications equipment present information small large groups individuals employee month promoted management three years employment 052009 102012 apparel processorgm stocker company name city state recommended helped customers select merchandise based needs served liaison customers store personnel various store departments informed customers sales promotions friendly engaging manner tracked sources special products services meet customers special needs trained new employees company customer service policies service level standards described use operation merchandise customers shared product knowledge customers making personal recommendations demonstrated customers come first serving sense urgency worked team member provide highest level service customers maintained friendly professional customer interactions verified merchandising standards maintained daily basis closing manager keyholder college bookseller 062004 102005 comdata company name city state activate fuel pumps collect cash payments customers make change charge purchases customers credit cards provide customers receipts resolved customer questions issues complaints clean parking areas restrooms equipment remove trash trained new quality attendants provide customer information local roads andor highways developed rapport customer base handling difficult andor complicated issues professionalism provided high level product leadership support attendants customers stock shelves coolers assist inventory preparation 052004 102009 lead cashierattendant company name city state minimal supervision performed variety shippingreceiving pricing stocking retail sales activities processed distributed documentation purchase orders operated computer andor cash register performed customer services buybacks refunds charges selling customer assistance performed related work required assisted store manager ordering adequate merchandise supplies maintained store assigned ensured orderliness cleanliness inventory work area organized store inventory maintaining accuracy inventory updated maintained computer databases store inventory assisted students faculty customers locate books supplies related materials maintained current knowledge courses syllabi supervised trained student assistants shortterm noncontinuing employees assisted store manager coordination syllabi determine order quantities printing delivery pricing inventory bookstore textaid system worked faculty inform problems textbooks syllabi performed complex technical clerical duties related purchasing supplies materials read wrote performed mathematical calculations collegelevel dealt public tactfully courteously followed oral written instructions operated computer typewriter cash register calculator performed physical labor including ability lift carry large amounts books hand use equipment operate hand trucks dollies weight scales postage machines pallet jacks hand tools maintain cooperative working relationships demonstrated sensitivity respect diverse population managed daily office operations maintenance equipment created maintained spreadsheets using advanced excel functions calculations develop reports lists made copies sent faxes handled incoming outgoing correspondence maintained electronic paper files received screened high volume internal external communications including email mail organized files faxed reports scanned documents successfully completed power wow training course 042003 062005 cashier company name city state assist customers final purchases use computerized cash registers conveyor belts scanners ring customer purchases scan coupons greet customer professional manner warm smile addressing name whenever possible ensuring customer satisfaction completed transactions speedy accurate manner average scan rate 97 without errors kept work area clean stock restock groceries 052001 102003 assistant manager company name city state prevented store losses using awareness attention detail integrity processed issued money orders customers compiled weekly monetary reports records store managers maintained adequate cash supply cash drawers multiple checkout stations responsible ringing customers timely manner guaranteeing high level customer service communicated merchandise needs issues appropriate supervisors stocked rotated inventory regularly performed store opening duties including counting cash drawers checking equipment proper functioning organized store returning merchandise proper place replenished merchandise shelves items stockroom processed merchandise returns exchanges accurately logged daily shipping receiving orders performed duties customer service representative completed daily banking troubleshooted daily closeout shift sales analysis developed dailyweekly work schedules finalized time keeping performed functions store manager hisher absence performed duties assigned store manager market manager guided inventory preparation shared product knowledge customers making personal recommendations maintained friendly professional customer interactions trained directed customer service representatives assigned store provided prompt courteous resolution employee customer issues prepared transmitted daily bookkeeping gasoline invoicing data participated hiring process trained new employees company customer service policies service level standards conducted performance disciplinary discussions managers absence tracked sources special products services meet customers special needs informed customers sales promotions friendly engaging manner confirmed appropriate changes made resolve customers problems education training 2007 associate arts office systems technology horry georgetown technical college city state united states office systems technology 1991 office administration coursework related coursework notetaking computerized accounting office communications leadership development coursework administrative technology concentration office systems procedures information processing applications office spreadsheet applications business coursework advertising internet skills workplace technical communications technical education certificate patient care technician central carolina technical college city state united states activities honors inducted phi theta kappa society international scholastic order twoyear college 2005 skills computerized accounting administrative advertising as400 attention detail banking bookkeeping business writing calculator cash register cashier cash registers clerical closing coaching strong interpersonal skills oral credit make change customer satisfaction customer services customer service customer service customer assistance databases delivery documentation dollies email faxes hand tools hand trucks hiring internet skills inventory invoicing leadership leadership skills leadership development market materials medical terminology merchandising excel mail money microsoft office office 97 office administration organizing patient care pen pencil personnel policies postage machines pricing promotion proofreading purchasing quality rapport read receiving retail sales selling sales sales analysis scanners selfstarter shipping spreadsheets spreadsheet store manager supervision teaching teamplayer team player technician telecommunications typewriter written,APPAREL +information technology specialist career overview temporarypermanent service representative profile professional personable relating customer coworkers 10 years experience customer relations excellent verbal written communication skills dependable responsible contributor committed excellence success efficient problem solver excellent decisionmaking organizational interpersonal skills able effectively communicate customers socioeconomic levels knowledge principles processes providing customer personal services including customer needs assessment meeting quality standards services evaluation customer satisfaction analytical thinker relentless researcher experienced problem solver adaptable able work pressure remain productive fastpaced environment trained team members ability take charge little guidance excelled leader charge trained management procedures analyzing data principle business communication excellent interpersonal social skills experienced successful team collaboration achieve goals effective oral communications using phone individual group training facilitating presentations efficient written communications utilizing report writings developing presentations emails policies procedures customer service ability resolve problems timely manner professional personable relating clients coworkers ability remain calm patient productive fastpaced environment knowledge principles processes providing customer personal services includes customer needs assessment meeting quality standards services evaluation customer satisfaction qualifications microsoft office word excel powerpoint outlook microsoft operating system proficient remedy ibm ticketing system work experience february 2013 december 2013 company name windows 7 support desk technician 40 hours per week houston tx 28800 per year supervisor laura burke dallasbased compucom systems inc leading provider enduser enablement customer service service experience management cloud technology services fortune 100 companies compucom partners enterprises develop smarter ways work grow produce value business provide excellent customer service served windows 7 customer support agent cigna health care provided customer service support 35000 cigna health employees windows 7 migration handled inbound phone calls involved variety requests inquiries helped customers solve wide variety technical support issues technical support issues involved installing software hardware specific programs offered suggestions provided complete solution customers needs handled high low volume calls english spanish used good communication skills problem solving skills available tools resolve issues provided excellent customer service quickly efficiently october 2010 august 2012 company name information technology specialist 40 hrs per week heidelberg germany 40000 per year supervisor maurice william information technology specialists responsible customer service unit members key leadership maintaining processing troubleshooting military computer systemsoperations provide customer network administration services maintain hardware software network preformed general clerical duties typing answering phones filing record keeping maintaining military equipment executed duties little supervision helped unit members solve wide variety technical support issues technical support issues involving installation softwarehardware specific programs may 2007 october 2010 company name maintenance supervisor 40 hrs per week heidelberg germany 40000 supervisor wendy mcdermott wheeled vehicle mechanic primarily responsible supervising performing maintenance recovery operations wheeled vehicles associated items well heavywheeled vehicles select armored vehicles supervise perform field sustainment maintenance wheeled vehicles construction equipment supervise recovery operations wheel vehicles related activities including electrical wiring harness system repairmaintenance inspecting servicing maintaining replacement adjusting testing wheeled vehicles material handling equipment systems subsystems components performed management stock recordwarehouse functions pertaining receipt storage distribution issued maintained equipment records parts reviewed verified quantities received bills contracts purchase requests shipping documents raised quality accuracy performance cost parts improved maintenance management april 1998 february 2003 company name team leader infantryman 40 hrs per week schofield barracks hi 28000 per year supervisor tony cata infantry main land combat force backbone army responsible defending country threat land well capturing destroying repelling enemy ground forces perform member fire team drills combat aid mobilization vehicles troops weaponry assist reconnaissance missions process prisoners war captured documents use maintain store combat weapons eg rifles machine guns antitank mines etc maintained records maintenance military weapons education training october 2014 devry university city state bachelors college business management technical management gpa graduation distinction gpa 30 technical management graduation distinction gpa 30 principles management project management interests us veterans preference 10 points military serves 052007 082012 honorable discharge military serves 041998 022003 honorable discharge security clearance secret inactive special hiring authorities veoa vra 30 greater service connected disabled veteran schedule hiring authority skills army clerical good communication skills hardware computer knowledge contracts excellent customer service customer service customer support electrical wiring english filing ibm information technology leadership mechanic excel microsoft office outlook powerpoint windows 7 word migration weapons multitasking network administration network operating system problem solving skills project management quality record keeping shipping spanish supervisor supervising supervision technical support technician answering phones phone troubleshooting typing additional information citizenship us veterans preference 10 points military serves 052007 082012 honorable discharge military serves 041998 022003 honorable discharge security clearance secret inactive special hiring authorities veoa vra 30 greater service connected disabled veteran schedule hiring authority,INFORMATION-TECHNOLOGY +digital designer summary city state zip code phone number email date name title organization address city state zip code dear mrms last name description posted studio assistant parallels interests qualifications perfectly background art psychology confident would make successful creative studio assistant worked nonprofit organization countyarts exposed number aspects art world experience artist assistant museum art demonstrates capability working others creative process production meeting challenges presented also education psychology allowed learn nuances people provided good investigative analytical skills suit needs customer assistance would appreciate opportunity make substantial contribution exploring business applied art design firm welcome opportunity meet discuss candidacy call next week see might arrange time speak thank time consideration sincerely signature firstname lastname ethan araya cover letter graphic arts highlights microsoft office word excel powerpoint access experience digital designer company name many designs high school posted around school made many portfolios animated designs created posters 2 dimensional designs technical director july 2009 april 2011 company name implement new enhanced methods processes processing testing manufacture nanotechnology materials products collect compile nanotechnology research engineering data supervise provide technical direction technicians engaged nanotechnology research production assemble components using techniques interference fitting solvent bonding adhesive bonding heat sealing ultrasonic welding sr technical engineer january 2007 july 2009 assisted civil engineers several key government projects involving roadway designs improvements solutions easing traffic congestion replacement deteriorating bridges handled costofmaterials estimations report document tracking project documentation onsite project visits invoiceagreement verification building permit applications gained experience blueprint reading well preparation maps plans edit education high school diploma 6 2006 elky high elklan oregon bachelor science civil engineering 3 2010 foothill university city state gpa chi epsilon civil engineering honor society deans list 5 semesters activities member american society civil engineers emerging green builders egb civil engineering chi epsilon civil engineering honor society deans list 5 semesters activities member american society civil engineers emerging green builders egb engineer training eit certification knowledge engineering theories principles specifications standards 1 2012 city state north bergen high school gpa received honors art classes every year 2nd honors basic drawing digital art 1 first honors digital arts 2 received honors art classes every year 2nd honors basic drawing digital art 1 first honors digital arts 2 personal information 76th street 07047 dear ms gina lucia adds posted website mactches qualifications graphic art remarkable skills digital graphic arts would make great designer field ive much experience graphic digital art high school posted artwork website skill taught many things creativity make art design notice creating life blank piece paper making art bringing creativity life also give kind emotions worked many people experience already started work speak tell designs hard worker always best get job done hope given thought allowing work hopefully chance speak person next week thank time consideration sincerely ethan araya ethan araya languages read speak german french skills arts blueprint reading bridges computer experience direction documentation edit engineer english french german government graphic materials access excel microsoft office powerpoint word posters processes read research spanish welding additional information 210a 76th street 07047 dear ms gina lucia adds posted website mactches qualifications graphic art remarkable skills digital graphic arts would make great designer field ive much experience graphic digital art high school posted artwork website skill taught many things creativity make art design notice creating life blank piece paper making art bringing creativity life also give kind emotions worked many people experience already started work speak tell designs hard worker always best get job done hope given thought allowing work hopefully chance speak person next week thank time consideration sincerely ethan araya ethan araya,DESIGNER +consultant professional profile consultantsystem engineer 6 years healthcare primary focus linux recent emphasis regulatory consulting transition care experienced training development associates along development documentation qualifications working independently training program implementation quality control process improvement system testing gap analysis system administration unix system performance monitoring technical writing unixlinux environments relevant experience created build guides ultimately led automation many elements build process several teams automation saved team well others weeks build time allowed standardized process experience consultant 082015 current company name city state provides leadership oversight engagements results met time well ensure value provided client ensures appropriate resources allocated maintained facilitate successful completion projects includes working project managers across consulting organization ensure project alignment multitasks delivery several project initiatives designed enhance services level support provided client plans arranges project deliverables alignment expectations client business need ensure client successfully able meet meaningful use measures conduct onsite client workshops client summits needed determined hospital systems manage provider hospital data various tools including discernvisualdeveloper hnauser bedrock build hundreds rules pools direct transition care clients create maintain build guides team collateral use future client new hire training build guides workflows also used partner internal automation team streamline processes works hospital systems designated staff maintain systems begin disengage product system engineer health sentry 022013 082015 company name city state backend support production servers extracted data linux systems including investigation corrupt data creating ssh keys extracting data client database managing disk space troubleshooting front end work production servers maintaining opsjobs troubleshooting operation failures often working client teach ongoing maintenance opsjob effectively communicate project status reports internally well client weekly meetings calls create various macros spreadsheets quality assurance checking create run numerous sql queries manage monitor ftp phinms vpn connections daily basis provide proactive approach catching issues use custom ccl scripts modify format hl7 messages create provide appropriate workflow documentation clients support system setup testing processes adhere applicable client access client notification change management policies procedures work engineers alleviate problems data extracts system engineer 062012 022013 company name city state assist hr teams designing implementing solutions rebuilt custom tool events planning team using microsoft access put together documentation implemented changes assist peoplesoft data archive manager taleo resume parsing project conduct fact finding meetings various team members better understand solution would used held regular meetings provide updates current status work give timeline completion system engineer project implementation 052010 062012 company name city state cernerworks project implementation backend support servers operating linux aix hpux occasional vms systems support service pack installation continued maintenance solutions infrastructure identify applications performancereliability issues analyzes formulate proposed method correct issues perform domain replicaterefreshes production environment nonproduction environment work queue service requests resolve issues client reported internal teams encountered worked internal architects resolve complicated issues manage end user access privileges including group 0 access creation user profiles custom lists support maintenance specific clients serversapplication needs including afterhours work build various servers including websphere rrd chart citrix servers coordinate client testing environment functionality well service pack installs subsequent downtimes completed numerous service package installs nonproduction clients testing partners maintain longterm support management troubleshoot resolve issues daily education mba information systems 2015 park university city state information systems bachelors science business administrationmanagement 2015 park university city state business administrationmanagement associates applied science computer networking 2010 itttechnical institute city state computer networking skills aix automation change management citrix consulting client clients database delivery designing documentation ftp hpux hr leadership linux macros managing meetings access microsoft access works peoplesoft policies processes quality assurance ssh servers scripts spreadsheets sql troubleshooting vpn vms websphere workflow workshops,CONSULTANT +lead senior graphic designer summary manage multiple projects crosschannel marketing messaging branding consistency visual communications brand creation reinvention strategies efficiency planning improvements supervise development evaluation sets high standard graphics designers implementing adapt develop new techniques high level problem solvinglook development using 3dsmax maya softimage vray mental ray3d lighting shaders intimate knowledge vray mental ray creating using image based lighting traditional lighting hybrids3d modeling detailed hard surface polygonal modeling 3dsmax maya softimage automotive mechanical product architectural cleanup model prep optimization modifications existing modelsgeneral 3d general scene setup optimization prep work 3dsmax maya softimage vray mental ray camera previz work lighting shading painting textures uvw mapping modeling rendering highlights autodesk 3ds max autodesk maya vray mental ray adobe photoshop adobe effects adobe illustrator adobe flash adobe lightroom strong knowledge joomla wordpress cms html flash seo google top 10 positionexperience mac windows platform adobe dreamweaveradobe flashartioscadzbrushkeynotemicrosoft officepowerpointsolidworks accomplishments designed implemented special art project organization name formulated inclusive design manual reference guide number design templates experience 072014 current company name city state lead senior graphic designer using 3dsmax maya softimage vray mental ray 3d lighting shaders intimate knowledge vray mental ray creating using image based lighting traditional lighting hybrids 3d modeling detailed hard surface polygonal modeling 3dsmax maya softimage automotive mechanical product architectural cleanup model prep optimization modifications existing models general 3d general scene setup optimization prep work 3dsmax maya softimage vray mental ray camera previz work lighting shading painting textures uvw mapping modeling rendering identified resources needed assigns individual responsibilities reviews enhanced deliverables prepared team passing client effectively applies methodology enforces project standards analyzed customized project profitability utilization provided detailed direction designers set high standard graphic designers advised minimize exposure risk project advanced visualization packaging chaired products best selling brands companies like mcdonalds coca cola kfc jack daniels kraft foods hersheys winchester nestle blizzard cvs pharmacy wallgrens john deere kellogs united airlines gentelman jack optimum nutrition bayer sc johnson smirnoff miller fisher etc 012014 072014 company name city state project manager identified resources needed assigns individual responsibilities reviews deliverables prepared team passing client effectively applies methodology enforces project standards analyzed project profitability utilization provided detailed direction designers assisted education development designers set high standard graphic designers minimize exposure risk project 3d visualization packaging 3d modeling 3d texturing 3d lighting 3d animations web development graphic design company website chaired products best selling brands companies like dunkin donuts sony american eagle bulova true burts bees loreal gatorade herbalife hitachi algida dior yankee candle nicki minaj bentley 092013 012014 company name city state graphic designer designed printed online interactive sales marketing collateral created visuals appeal leaders big data hightech world 071995 062013 company name city state creative director interacted modelers developcreative concepts executions assigned products possessed solid understanding science market dynamics assigned products worked closely account executives schedule monitor projects provided accurate time cost estimates tactic adapted develop new techniques supervision obtaining correct colors systems supervision packaging designers engineers advised client technical visual recommendations andor issues helped facilitate input creative meetings assisted making presentations client responsibilities staff development provided detailed direction designers assisted education development designers set high standard graphic designers education 2005 wsss college suwalki city state poland master arts computer graphics computer graphics 2002 wsss college suwalki city state poland bachelor arts computer graphics computer graphics skills 3d 3d modeling 3ds max adobe adobe effects adobe photoshop automotive cms sc client cvs direction dreamweaver flash graphic html http adobe illustrator image lighting mac market maya mechanical meetings microsoft office powerpoint windows platform modeling optimization packaging painting camera presentations rendering selling softimage solidworks staff development supervision web development graphic design website,DESIGNER +manager advisory performance improvement career overview experienced solution architect system z mainframe technology evangelist 12 years industry experience focusing large banking financial services government clients across asean region proven record constantly delivering high performance result oriented professional exceptional management consultative selling skills demonstrated ability work independently team player various projects fast learner – good analytical innovative goaloriented flexible recent accomplishments overachieving asean sales goals ibm software every year closing high values deals eg core system modernization integrations new workload banking government clients awarded ibm hundred percent achievement club awarded sales eminence award top high performer demonstrating technical leadership delivering new complex high quality solution clients response varying business requirements many large customers asean resulting various high value deals closure growing ibm solution footprint asean consistent top high performance rating every year ibm awarded outstanding technical achievement award outstanding competitive wins ibm solution including competitive takeout various accounts asean achieved ibm certified specialist certification 2012 able build long term client relationship became trusted adviser clients engaged clevel leaders influence clients adopt ibm solutions leading improved successful client meeting business needs successful projects including new core system modernization integration replacement revamp addition various banking government new business initiatives work experience 102014 current manager advisory performance improvement company name city state gst implementation project rhb group malaysia 052008 102014 client solution architect ibm software group asean company name city state focus driving new solutionworkload key account sales closure working clients understand business requirements propose solutions address well oversee delivery proposed solution provides overall technical responsibilities success solution design construction specializing enterprise modernization integration legacy systems middleware solutions like esb bpm cloud computing mobility financial services government customers across asean region proven record closing high value deals large accounts consistent yeartoyear revenue growth ibm software experience working clients run presentationsdemospocs workshops including performance assessment system healthcheck integration architecture workshops analyzing developing standardsrecommendations architectural governance best practices customers improve core system availability optimization cost savings resulting many large deals closure specialties soa enterprise application integration eai bpm cloud mobility websphere rational enterprise modernization devops core banking capacity planning system z upgrade system z mainframe os zos linux cics solutions architecture 052007 052008 core banking consultant company name city state provided technical leadership core banking business processes requirement success development maintenance implementation icba banking customers icba full fledged webbased core banking systems utilizing open systems technologies like j2e oracle ibm solutions designed enhancement prepared functional requirements specification ensured solution delivery based banking systems best practices provide support banking customers area deposit trade finance treasury remittances gl modules icba 062003 012007 system analyst company name city state responsible developing application design new projects maintenance core banking system running mainframe system specialized core payment systems – swift rentas interbank giro inward outward cheque clearing implemented new major projects include foreign bills collection mobile banking team lead new auto payments system project worked projects service modification online batch applications tasks involved analysis research estimation coding testing documentation strict adherence system standards part new core banking replacement project team constantly evaluates different vendors system functionality knowledgeable new technologies ie soa integration multiplatform systems best practices banking systems involved gathering requirements evaluation rfi rfp process new core banking replacement project involving proposal iflex infosys tata temenos silverlake worked closely user departments troubleshooting problems designing new improved applications initiated problem determination analysis model identify problems provide solutions core system constantly reviewed users specifications analyzed responded business requirements preparing solutions constantly performing study research providing innovative ideas new technology advances improve payment systems area flexibility scalability connectivity process flow systems system application tuning knowledge experience various ibm ca tools mvs utilitiesdfsorticetool dfsms allowed major contributor toward success maybank initiatives improve time market new product implementation organized coordinate trainings maybank technical staffs managed focus groups perform study research core banking applications staff productivity exposure learning improved skills 11 years experience system z distributed applications development zos programming languages cobol pli plsql egl databases db2 oracle idmsadso mq enterprise connectivity esb message broker business rules events business process management mobile cloud middleware cics specialize ibm software focusing ibm rational websphere solutions – rdz raa rbdegl rtcz quality management skilled area cics modernization web 20 soa mobility bpm business rules management education training 2003 bachelor science computer science majoring software engineering university malaya state malaysia graduated cgpa 343 400 deans list,BANKING +3d designer graphic designer summary seeking position experience used make positive contribution skills photoshop indesign effects maya illustrator z brush xp professional vista windows mac microsoft word windows nt9598 os sketch daz 3d dreamweaver powerpoint analog integrated circuits cinema 4d excel html xml experience 3d designer graphic designer company name meeting clients account managers discuss business objectives requirements job estimating time required complete work providing quotes clients developing design briefs suit clients purpose thinking creatively produce new ideas concepts developing interactive design using innovation redefine design brief within constraints cost time presenting finalized ideas concepts clients account managers working range media including computeraided design cad keeping date emerging technologies proofreading produce accurate highquality work demonstrating illustrative skills rough sketches working layouts ready print commissioning illustrators photographers working part team printers copywriters photographers stylists illustrators designers account executives web developers marketing specialists receiving manager assistant manager 012014 012017 overseeing incoming outgoing shipping activities ensure accuracy completeness conditions shipments determining work procedures preparing work schedules expediting workflow determining shipping priorities work assignments shipping methods required meet shipping receiving schedules arranging transportation optimizes service cost inspecting incoming materials notifying appropriate staff potential quality issues inspecting loading operations ensure compliance specifications directing movement shipments appropriate work areas ensuring shipping area organized clean times meets compliance factors ensuring employees compliance applicable health safety regulations companyrelated policies procedures investigating solving customer problems issues compiling maintaining applicable metrics required managing operational budget training developing performancemonitoring activities adept maintaining organizing adequate shipping supplies ensure smooth warehouse operations documented success ensuring products need shipped properly labeled delegated correct courier proven ability maintain reversedistribution processes provide assistance labeling packaging demonstrated expertise preparing shipping cartons according type size shipment deep insight following verification procedures ensure authenticity received shipments track record carefully inspecting incoming shipments damages discrepancies quantities documenting reporting inconsistencies adept sorting counting packaging labeling unpacking logging inventory shipped received items special talent tracing lost shipments clients claims lost shipments initiating proof delivery documents performing itinerary follow highly experienced operating dollies pallet jacks forklifts load unload supplies hire train new employees ensure comfortable use maintenance equipment forklifts pallet jacks assist preparing documents sent shipment ensure incoming deliveries complete along associated paperwork maintain shipping receiving logs proficient requisitioning merchandise suppliers ensuring appropriate storage space managed incoming deliveries took responsibility keeping store clean uncluttered managing team sweepers cleaners received checked shelved merchandise products direct work staff sales floor assisted manager placing purchase orders managing inventory provide staff training assign specific duties recorded information registers manually computerized systems maintain store equipment good working order completed daily registering store openclose functions performed accurate operations cash registers took responsibly company bank deposits required store manager computer literate knowledge experience using ms office several databases email management soft wares provide support store operations able responsibly take care merchandise shelving products according company policies direct work staff sales floor assistant manager maintain daily record transactions generate reports store manager write order supply requests replenish merchandise train staff deliver outstanding customer service motivate sales employees improve morale performance store revenue reward top performance visible recognition specific perks like preferred scheduling analyze marketing information translated strategic plans customer growth direct sales floor activities ensuring excellence customer service resolving store level problems establish sales goals manage budgets devise sales forecasts consistently maximizing sales profits oversee personnel management interviewing hiring training mentoringcoaching evaluating manage merchandise selection window displays stocking working directly vendors work corporate management developing local marketing advertising strategies key contact suppliers vendors securing key business agreements maintained price accuracy goods ensured adequate stock levels education training bachelors arts 2009 school name queens college city arts advanced illustration coursework art design coursework cartooning animation coursework course digital arts color theory perspective skills 3d 3d design 4d effects dreamweaver photoshop advertising animation arts art budgets budget cad cartooning cash registers coaching color computer networks computer literate client clients customer service databases delivery direct sales directing dollies email staff training estimating xml forklifts graphic design hiring html illustration illustrator indesign innovation inspecting interactive design inventory logging mac os managing marketing materials maya mentoring excel ms office powerpoint windows window 9598 windows nt microsoft word organizing packaging personnel management photography policies presenting printers processes programming proofreading quality receiving reporting safety sales scheduling shipping sorting store manager strategic plans transportation typography type vista workflow,DESIGNER +engineering assistant profile r etired engineering assistant 25 years telecommunications experience excellent cad drafting skills quality clerical abilities skills ability utilize tirks switch lfacs microstation icgs idds word excel requestnet aardwolf adtran microsoft outlook ccp wsam image lotus sametime fiber brains ringbuilder plat indexes venue wsamdc fiber traffic control state highway database assist workforce management systems office switchphone selftaught skills office party event planning decorating accomplishments autocad software utilization produced drawings maintained archived retrieved cad files drawing documents completion engineering work orders professional experience engineering assistant 082006 122014 company name city state utilized company computers records obtain information design distribution circuit service orders interfaced organizations order facilitate accurate work order designs used engineering methods procedures databases prepare designs used planning documents field notes databases analyze data prepare specific estimates routine work orders projects growth relief damaged plant customer demand endured physical field visits identify incorrect unsafe conditions design corrective plant configurations tracked monitored construction departments including contractors assure timely completion issued engineering work orders utilized computer drafting tools negotiated coordinated communicated engineering matters include permit applications rights way verizon personnel private owners customers building contractors utilities government agencies completed site visits foot occasionally rough terrain carrying engineering equipment climbed ladders enter controlled environment vaults cevs construction sites potentially dangerous industrial areas wore appropriate engineering safety equipment required performed daily clerical office work additional duties required facilities administrator 092000 082006 company name city state prepared diagrams schematics work orders maintained records performing graphic drafting functions rough sketches updated maintained maps logs drawings graphs charts land base drawings schematics comprise engineering osp electronic copper conduit fiber facility records utilized cadd computer assisted drafting design microstation free hand drafting lettering techniques prepare maintain records maintained accounting records adjustments performed miscellaneous duties required actively used mechanized support systems update records evaluate resolve data errors prepare cable transfer rewire sheets build terminals facility addresses cable information post air pressure devices acted point contact engineering handoffs facility checks inquiries information requests etc received calls regarding address verification corrected updated ntas database ensure accuracy download 911 database updated system reflect clear defective pairs cdp requests operated engineering office equipment occasionally assisted engineers field site surveys prepared vouchers prepared cost work orders specialized cost tracking orders customer billing administrative purposes special clerk 101995 092000 company name city state used engineering plats trace cable loop makeups performed clerical office duties responsibilities required assisted planners updating tracking cable facility records ran work related office errands within building maintenance administrator 081992 101995 company name city state answered customer complaint calls regarding telephone service issues used office computer database effectively test evaluate trouble customer phone lines order determine necessary repair maintenance needed volunteered setup decorate office functions events worked departments resolve repair maintenance complaints customer lines general clerk 111989 081992 company name city state handled office clerical responsibilities required education training food handler certificate food services 1981 keystone job corps city state •completed foodservice trade program record time top class •completed college prep program led enrollment west virginia institute technology high school diploma 1980 chopticon high city state trained held data entry clerk position patuxent naval air base school workstudy program health education language arts west virginia institute technology city state completed 2 years coursework towards health education language arts degree 1983 additional skills qualifications •held clerical government positions ccir office navy dip deserter information point office located navy annex arllington va duties included sending location information awol military personnel military mps via computer clerical office work •held government clerk typist position ojcs office joint chief staff office located pentagon duties included typing military awards certificates recognition letters •certified food handler 1981 •assisted seasonal red cross blood drives 3901 calverton blvd beltsville md,ENGINEERING +customer service advocate ii summary qualified lead customer service representative 16 years fastpaced customer service utility office environment affordable care reform personable professional pressure utility company responsible day day operations busy utility office lead customer service representative assistant local manager handled everything time sheets entire office payments made customers last six months employed kelly services worked marketplace operations bluecross blueshield provided accurate prompt courteous responses inquiries members internal external agents providers handled inquires required extensive research coordination departments accurately documented information received positive feedback members agents management regarding work performance highlights exceptional communication skills filing data archiving creative problem solver professional phone etiquette ms windows proficient customer serviceoriented quick learner flexible proficient cash management works well pressure credit card processing appointment setting advanced clerical knowledge high level accuracy strong account analysis skills ms office expert selfsufficient committed maintaining data integrity excellent time management skills independent worker detailoriented computer proficient expertise invoice payment transactions powerpoint knowledge peoplesoft expert ces system claims experience sein seiu fips pirs aclaims ebill call center experience customer service advocate ii october 2014 march 2015 company name city state worked marketplace operations bluecross blueshield provided accurate prompt courteous responses inquiries members internal external agents providers call center setting handled inquires required extensive research coordination departments accurately documented information worked using ces system along aclaims ebill pirs fips seiu rmim rmih infps received positive feedback members agents management regarding work performance customer service representatives november 1998 september 2014 company name city state responsible entering payments office every day money amount high 25000 days answered average 200 call per day addressing customer inquiries solving problems providing information utility service greeted customers entering office addressed needs billing payment setting utility accounts entered time sheet information employees local office scheduled meetings manager responsible paperwork turned employees need entered company osha requirements responsible statistical information required monthly basis corporate headquarters responsible entering information pertaining inventory equipment scheduling transfer pick equipment handled invoices payment vendors local office handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems set explained utility accounts new customers responsible emergency situations customers making sure information given proper person resolve problem responsible emergency weather hazards site work help customer needs described products customers accurately explained details programs offered investigated resolved customer inquiries complaints timely empathetic manner participated physical inventory counts every quarter education high school diploma education coastal carolina university city state us high school diploma coastal carolina university conway sc attended coastal carolina university major education left one semester finishing degree due family obligations last three semesters earned 40 semester gpa 36 left school skills accounting accounts basis billing customer inquiries customer service inventory invoices invoicing payments receptionist retail sales scheduling shipping accounting account analysis archiving cash cash management clerical credit credit card customer service representative data archiving data integrity detailoriented etiquette filing forecasting invoice ms office operations peoplesoft phone etiquette powerpoint problem solver time management ces claims pirs fips ebill aclaims rmim rmih seiu,ADVOCATE +child performer welfare advocate summary administrative professional offering excellent communication computer skills meets deadlines works high level multicultural awareness adaptability highlights kills critical thinking business correspondence attention detail filing data archiving report development physician billing types 50 wpm patient scheduling microsoft office suite quality assurance misys tiger medical software proficient experience company name january 2011 august 2012 child performer welfare advocate city state responsible welfare child performers major network television production advocated insured child performers treated properly fellow cast crew producers directors kept proper time records amount time child performer camera well camera insure overworked responsible many 9 principle child performers 40 background child performers one time education tutoring child performer make sure child able keep education away school setting company name february 2007 february 2007 managed executive city state pc savannah ga checked patients busy cardiology practice 6 physicians scheduled house appointments outpatient testing procedures referrals outside physicians located checked pulled medical records appointments incomplete patient charts audited new customer files verify medical necessity satisfaction coverage criteria kept organized documentation medical insurance prior authorization information office 6 physicians improved timely paying bills developing flexible payment plans patients managed hundreds accounts patient accounts insured timely payment accounts managed executive calendar physicians company name march 2006 february 2007 optometry technician city state oversaw daily office operations busy optometry practice located within eyeglass world administrative tasks included checking patients collecting necessary paperwork insurance information maintaining appointment calender well optometrist schedule patient care include pretesting patients use autorefractometer intraocular pressure machine lensometer ordered eyeglasses contact lenses patients coordinated vendors ordering supplies samples practice maintained facilitated outside referrals patients providers july 2001 april 2005 bridal consultantsales associate city state mount pleasant sc worked directly bride groom determine needs wants help register gifts kept database preferred vendors helped bride referred bride groom vendors followed bride groom wedding date facilitate completion gift registry helped coordinate run local bridal shows greeted customers ascertained customers needs answered questions regarding store merchandise helped customers questions problems complaints person via telephone operated cash register cash check credit card transactions accuracy stocked shelves supplies organized displays organized racks shelves maintain visual appeal store developed positive customer relationships friendly greetings excellent service trained served peer coach new sales associates education american military university 2009 bachelor arts criminal justice city state us 2009 bachelor arts criminal justice american military university charleston wv appalachian state university 2004 bachelor science criminal justice city state us 20002004 bachelor science criminal justice appalachian state university boone nc military experience company name february 2007 march 2006 abc studiosarmy wives television production charleston sc responsible welfare child performers major network television production advocated insured child performers treated properly fellow cast crew producers directors kept proper time records amount time child performer camera well camera insure overworked responsible many 9 principle child performers 40 background child performers one time education tutoring child performer make sure child able keep education away school setting 022007 082008medical receptionist cardiovascular consultants pc savannah ga checked patients busy cardiology practice 6 physicians scheduled house appointments outpatient testing procedures referrals outside physicians located checked pulled medical records appointments incomplete patient charts audited new customer files verify medical necessity satisfaction coverage criteria kept organized documentation medical insurance prior authorization information office 6 physicians improved timely paying bills developing flexible payment plans patients managed hundreds accounts patient accounts insured timely payment accounts managed executive calendar physicians 032006 022007 optometry technician eyeglass world llc savannah ga oversaw daily office operations busy optometry practice located within eyeglass world administrative tasks included checking patients collecting necessary paperwork insurance information maintaining appointment calender well optometrist schedule patient care include pretesting patients use autorefractometer intraocular pressure machine lensometer ordered eyeglasses contact lenses patients coordinated vendors ordering supplies samples practice maintained facilitated outside referrals patients providers 072001 042005 bridal consultantsales associate belk boone nc mount pleasant sc worked directly bride groom determine needs wants help register gifts kept database preferred vendors helped bride referred bride groom vendors followed bride groom wedding date facilitate completion gift registry helped coordinate run local bridal shows greeted customers ascertained customers needs answered questions regarding store merchandise helped customers questions problems complaints person via telephone operated cash register cash check credit card transactions accuracy stocked shelves supplies organized displays organized racks shelves maintain visual appeal store developed positive customer relationships friendly greetings excellent service trained served peer coach new sales associates skills associate cash cash register credit credit card database greetings new sales sales sales associate sales associates telephone administrative tasks operations ordering 50 wpm archiving billing correspondence data archiving filing microsoft office ms office quality assurance scheduling typing accounts cardiology documentation medical insurance medical records accounts outpatient paying receptionist satisfaction testing,ADVOCATE +senior industrial designer professional summary pleased submit resume product designer skip hop inc given background industrial design additional experience consulting feel great position make significant contributions skip hop inc throughout entire career demonstrated consistent success applying aptitudes leader pioneer achieve highreaching standards goals please consider following highlights resume 20 years working providing industrial design guidance new product development projects highprofile clientele possesses extensive repertoire problem solving skills technical tools software proven commitment continuous professional development demonstrated achieved postgraduate degree professional certification attached resume jordan c wu mid seniorlevel industrial designer consultant topperforming seniorlevel industrial designer consultant credited devising dynamic product designs high profile corporations ground possesses extensive repertoire technical tools software research skills facilitate successful design engagements major consumer brand names highly adept fostering cultivating impactful business relationships innate ability propose innovative valueadded solutions clients multilingual highly adept fastpace resultsoriented environment core qualifications industrial design strategic planning analysis frontend ux research design manufacturing dfm 3d design modeling cad graphic web design 3d printing project management new product development collaboration product design problem resolving skills solidworks rhino 3d abode creative suite illustrator photoshop geomagic freeform plus microsoft office suites word power point excel html css wordpress experience senior industrial designer jan 1998 current company name city state led conception formfunctionfit design dfm eg injection molding engineering endeavors products consumer products packaging design iphone casesaccessories electronic handheld devices internetofthing iot collaborated production engineers us china korea clientele includes johnson johnson unilever loreal clinique avon l brands played integral role successful launches victorias secret victoria ed hardy skulls perfume lines proactively established gd engineering design standards design detail presentations continuously hones expertise solidworks 3d printing adobe creative suite keyshot rendering rhino 3d developed successful product launch campaigns using websites built html css wordpress futuredash principal design consultant jan 2011 jan 2013 city state planned executed direction energybuddy home energy monitor green energy hitech startup devised conceptualization detail form language development electromechanic design moldflow simulation colormaterial study product graphics packaging design presentation effectively managing product development design pilot manufacturing 3 months launched 2012 ces las vegas frontend research consultant jan 2004 jan 2007 company name city successfully identified latent user needs product development ethnographic observation focus group interviews creatively generating scenario business model new productsservices extensive projects included research neovideo portable digital hdtv digital home network scenario planning iptv usability research digital picture frames usability study digital display trend survey possesses additional 5 years professional experience industrial designer education master industrial design mid pratt institute city state certified new product development professional npdp product development management association professional affiliations idea award industrial designers society america idsa desktop pcworktool system design languages chinese fluent japanese limited working proficiency skills 3d 3d design adobe creative suite photoshop cad chinese color css clientele direction engineering design focus graphics graphic ux html illustrator japanese managing mechanic excel microsoft office suites power point word modeling network new product development packaging design presentations product design product development product development management project management rendering research simulation solidworks strategic planning analysis trend web design websites additional information awards honors us design patent designing network bridge access server patent d370470,DESIGNER +executive chef executive profile executive chef offering outstanding presentation communication crosscultural team management skills highenergy resultsoriented leader entrepreneurial attitude skill highlights brand development butchery cost control farmer relationships mentor development culinary talent recipe research development ingredient procurement core accomplishments launched 5 hotelresort openings redevelopment concepts 2015 food network “ beat bobby flay ” winner 2013 developed hotels first vegetable urban garden system 2013 developed hotels first apiary honey bees 2013 member marriott food beverage council southwest 2012 leader year renaissance phoenix downtown hotel 2006 winner marriott international “ rising star chef ” award 2006 winner arizona “ young chef de rottisuer ” competition 2006 2nd place west coast “ young chef de rottisuer ” competition 2005 2006 2010 marriott stock award “ special achievement ” 2005 nominated “ rising star chef ” marriott international guest chef holland america 20042015 professional experience executive chef aug 2014 apr 2015 company name city state responsible new opening hotel assisted development fb concepts boutique hotel hire train culinary associates create recipes plate costing build culinary pr new property operate pnl statements align projected budget work hands culinary team training consistency food quality executive chef oct 2013 aug 2014 company name city state responsible new opening development implementing fb concepts luxury boutique hotel hottest hotel open kc hire train fb associates deliver world class luxury experience food beverage build culinary pr new property modern mediterranean cuisine seasonal inspiration using midwest artisan farmers highend volume banquet catering events forecasted 8 million fb first year executive chef jan 2012 oct 2013 company name city state marriott intl responsible opening development implementing brand initiatives full service 527 room hotel bf strategy breakfast program r life events conversion union hotel renaissance brand green zone es results converted property current 1 renaissance brand event service developed opened renaissances premiere elite lounge 1 brand lounge improved food cost 1 point budget member southwest food beverage council americas executive sous chef jan 2010 jan 2012 company name city state aaa five diamond resort responsible culinary outlets resort include blt steak celebrity chef laurent tourondel ritas kitchen sprouts hoppin jacks rbar golf grill banquet kitchen combined fb revenue 22 mill annual manage total 9 managerssupervisors 100 associates improved employee engagement score 61 83 average green zone culinary maintain guest satisfaction score fb areas number 12 brand improved ess score 1 hotel brand 2010 assigned property coach blt training roll arizona market responsible quality assurance standards senior sous chef nov 2002 jan 2010 company name city state responsible development implementation standard operating procedures food beverage opening hotel combined fb revenue 58 million annual responsible creating seasonal menus developed chef garden procure organic seasonal fruits vegetables developed chefs tasting table interactive cooking demo wine room site visits wine dinners specialty events created executed hands cooking class guest catering events sous chef mar 2002 oct 2002 company name city state hands training culinary team fine dining contemporary american cuisine responsible daily ordering local farmers purveyors creating new menu ideas working chef tournat work multiple outlets executing brunch prix fixe menus wine dinner private parties 25100 people pm sous chef mar 2001 mar 2002 company name city state aaa mobile five diamond resort spa terrace windows green mary elaines responsible scheduling creating daily features new menu selections purchasing inventory wide variety beef game seafood working local purveyors farmers apprenticeship nov 2000 feb 2001 company name city state four star french restaurant celebrity chef daniel boulud worked directly executive chef alex lee executed daily specials sauces using freshest ingredients nuevo french techniques worked stations needed prep cook plate throughout dinner service lead line cook feb 1998 feb 1999 company name city state work stations sauté fish grill stations throughout dinner service responsible daily specials menu costing seasonal changes butchery ordering education associate arts culinary arts feb 2001 california culinary academy city state high school diploma culinary arts feb 1999 metro tech city state maricopa mentorship tourism 1999 phoenix convention visitors bureau city state maricopa one year mentorship tourism skills budgeting gastronomic technique development coaching costing inventory associate engagement networking purchasing quality assurance scheduling excel word adobe,CHEF +accountant summary business management graduate significant experience disability services human resources finance department seeking apply abilities position human resource department proven ability deal multiple tasks efficiently maintain organization highlights extensive customer service skills able retain confidentiality paperwork information flexible team player quick learner interested new technologies able meet deadlines handle stressful situations professional manner microsoft office word excel access outlook knowledge state accounting systemmmars system people soft system 7 client tracking system excellent communicator written verbal office experience ability create reports analyze data manipulate data accomplishments created pivot table contracts department utilize renewal contracts received opportunity grow employee internship work history experience accountant 122010 current company name city state provide administrative support finance unit maintain orderly filing system various departmental units oversee maintain proper appropriate systems storing financial records documents utilized finance unit assist contracts accounts payable department clerical duties faxing filing copying scanning assisting creation editing documents spreadsheets powerpoint presentations process travel reimbursements incoming payment vouchers financial documents timely efficient manner assist payroll projections made pay periods end fiscal year analyze financial reports trends major programs determine effects spending prepare financial projections accordingly monitor internal budget compliance mmars system create quarterly report agency chief financial officer time usage prepare purchase orders payment vouchers processing compile reports senior financial analyst accurate manner maintain organized categorized excel spreadsheet auditing purposes provide support contracts department entering data internal database mail merging contract information create mmars contracts signoff sheets update contracts new fiscal year information confer agency personnel outside agencies via email telephone resolve finance discrepancies timely manner intern 052010 112010 company name city state assisted human resources department assisted hr liaison collecting various forms eprs gic retirement among others couriering important documents various state agencies helping create fill necessary forms maintained strictly confidential information file hr documents performed clerical duties various units within agency entered weekly time sheet information staff various units supervised high school interns various duties projects obtained proper signatory authorization managers process documents assisted organizing running mcbs summer internship opening closing ceremonies making name tags certificates attending planning meetings working signin tables providing sighted guide consumers event attendees visually impaired organized prepared marketing materials various conferences meetings events translated information spanish staff clients related various projects coordinate prepare marketing materials various conferences meetings events provided safe transportation services mcb staff various consumer appointments security officer 112008 062010 company name city state prepared written reports complaints incidents occurred event provided customer service ensured safety fans td garden property provided assisted customers location seating area education bachelor science business management accounting psychology may 16 2015 bridgewater state university city state business management minor psychology accounting finance languages bilingual english spanish additional information activities undergraduate research symposium panel skills accounting system accounts payable administrative support agency auditing budget clerical closing conferences contracts copying client clients customer service customer service skills database editing email english faxing filing finance financial financial analyst financial reports forms human resources marketing materials meetings access excel mail microsoft office outlook powerpoint presentations word communicator organizing payroll people soft personnel quick learner safety scanning spanish spreadsheets spreadsheet tables team player telephone transportation written,ACCOUNTANT +head girls basketball coach summary former collegiate studentathlete advanced training athletics coaching aims inspire others commit longterm health fitness andor sportsperformance goals brings extensive knowledge personal experience education fitness human performance exercise science resourceful goaloriented sports fitness professional offers comprehensive background exercise physiology sports medicine injury prevention specializes sportspecific training basketball qualified fitness coach equipped plethora motivational techniques technical skills necessary engage clients achieve results wellversed establishing client trust developing relationships making connections exceeding expectations energetic fitness professional retains sound quality leadership skills possesses strong mentoring ability remains adept dynamic interpersonal communication equipped support mission athletic program health wellness organization highlights athletic coach basketball fitness flag football certified fitness trainer aerobic fitness association america affa cpraed certified american safety health institute american heart association safety first aid certification american safety health institute sports medicine human anatomy knowledge strengthperformance coach health wellness expert fitness equipment expertise program design specialist nutrition adviser saq authority qualifications excellent employment record exemplify great work ethic illustrate eagerness learn willingness improve exhibit great ability multitask superb communication skills working knowledge fastpaced environment high volume settings demonstrate performance pressure display patience poise demonstrate personal professional integrity highest order attributes reliable responsible dedicated selfmotivated fast learner fine problem solver computer proficienttechsavvy personable friendly compassionate committed considered “ people person ” “ team player ” humanitarian education master science sports management coaching sports administration 2014 american public university city state currently enrolled online program graduate school coursework coaching theory leadership event management sports finance sports law bachelor science fitness human performance exercise science 2007 university houston clear lake city state coursework exercise physiology kinesiology sports medicine health promotion nutrition first aid transfer general 1999 san jacinto college north city state transfer student studentathlete basketball high school diploma general 1997 la marque high school city state awarded full athletic scholarship san jacinto college finished top 20 class national honor society member pals peer assistance leadership program fca fellowship christian athletes experience head girls basketball coach october 2012 current company name city state parttime seasonal contract coached developed fundamental basketball skills conditioning abilities 7th grade middle school girls directed practices scrimmages created ran uptodate relevant drills taught basic skills sport adhered strictly rules regulations athletics conference department school district communicated effectively parents players assistant coach dept head athletic directors drafted distributed written guidelines student athletes outlining rules expectations motivated encouraged studentathletes best practices games fostered culture good sportsmanship cooperation responsibility helped develop athletes physical psychological wellbeing upheld schools mission vision objectives assistant coachmentor june 2010 current company name city state back 2 basix youth mentoring program developed teach life skills studentathlete athletics headed director thomas turner b2b exists equip studentathlete knowledge academics athletics enable prosperity fulfillment life fundamental basketball instruction group andor individual via camps clinics encompass initiative prepare studentathlete future endeavors put safety first emphasizing healthy competition certified involved positive fun developing fundamental basketball skills conditioning abilities youth aged 516 creating running uptodate relevant drills taught basic skills sport motivating encouraging youth best practices games communicating effectively parents players assistant coaches director facilitating character development promotion significant values fostering culture teamwork good sportsmanship empowerment helping improve athletes physical emotional wellbeing upholding mission vision objectives organization formulating organizing practice plans clinic regimens leading directing practices camps clinics extending knowledge sports life fitness instructor company name may 2011 present lake norman branch cornelius nc aug 2012 present dowd uptown branch charlotte nc engages members build connections provide support encourage adopt healthy lifestyle practices contributes operation clean wellmaintained fitness facility inspecting equipment cleaning machines administers assessments include body fat analysis blood pressure readings wellness tests assists older adults weight training programs setting equipment providing detailed instructions performs initial health consults members recommend safest efficient method reaching goals monitors guests fitness areas adhering ymca policies health safety standards leads members ages individual workouts teaching correct exercise technique carries ymcas mission promotion various programs services activities carefully evaluates member needs assists achieving personal fitness goals guides clients safe exercise taking account individualized physical limitations conducts fitness appointments orientations youth certification classes counsels clients proper nutrition exercise habits certified personal trainer cpt july 2010 oct 2010 abssports fitness charlotte nc feb 2008 oct 2008 24 hour fitness league city tx main goal type health educator improve quality life juncture successfully provided members education fitness protocols exercise technique advancement health club setting administered fitness assessments included body composition analysis skinfold measurements monitored guests fitness areas adhering company policies health safety standards attained facility targets including revenue goals member retention rates customer satisfaction led members clients individual workouts designed various training programs guided clients safe exercise taking account individualized physical limitations carefully evaluated client needs helped achieve personal fitness goals contributed operation clean friendly wellmaintained fitness facility conducted machine orientations taught proper use machinesequipment recorded training sessions maintained package rates client arrived time prepared attentive every training appointment instructed clients modify exercises appropriately avoid injury explained personal training program benefits club members counseled clients proper nutrition exercise habits,FITNESS +sales specialist objective obtain position challenging environment presents opportunities growth knowledge maximize apply work ethic time management skills management techniques quality assurance skills scientific knowledge education bachelor science biology may 2016 university houston city state minor health science experience sales specialist december 2014 current company name city state processed sales payments credits refunds exchanges high volume environment assisted customers person remotely setup including data migration app installation introduce corporate small businesses repair device management financing services vice president may 2014 current company name city state negotiated relationships sponsors clients external organization marketing initiatives organized implemented community events fundraisers 500 people attendance established multiple 1000 scholarships retaining sizable account balance next administration lab assistant september 2013 january 2014 company name city state maintained highly detailed records procedures methods materials utilized specimens demonstrated leadership skills coordinating diverse team tasked independent asssignments technical skills manipulating sensitive model organisms hazardous materials fine tuned equipment qualifications 3 years experience within sales consulting apple crm proprietary crm software used organize client information track leads finalize sales sap inventory management software track product movement catalog merchandise audit loss iosdm hub jamf device management platform maintain functionality push software updates conducted research model organism fruit fly drosophila melanogaster skills bilingual bangla english staff mentoring development motivated selfdriven business acumen strong customer service experience exceeds performance sales quotas held leadership roles within universitycommunity organizations advanced mathematical aptitude knowledgeable computers technical skills windowsmac,SALES +information technology specialist information security officer profile blah blah core qualifications oracle certified professional ocp versions 80 8i 9i 10g 11g certified information systems security professional cissp isc2 certified information security manager cism isaca unixlinux strong collaborative skills patch management database servers professional experience information technology specialist information security officer october 2010 july 2015 company name city state installing configuring oracle software versions 10g12c scripting maintenance monitoring tools creating risk assessment template based nist 80030r1 facilitate evaluate secure software development practice building automated database risksecurity models quantifying degrees database risk enabling standardization prioritization remediation efforts managingmentoring support staff participating 24x7 production support security monitoring rotation large scale mission critical applications developing implementing supporting enterprise backup recovery change control security audit procedures performing database server application performance security monitoring tuning implementing vendor customized database auditing analysis packages develop pattern recognition triggers antimoney laundering systems working closely corporate security ensure application database server procedures controls support government regulations corporate policies designing implementing leastprivilege database administration model application development templates providing support guidance modeling development testing enterprise applications ensure applications secure highly available fully meet needs end user communities develop enterprise database installation configuration monitoring security standards procedures train database administrators security best practices change control monitoring account management rolebased user administration create configure security templates oracle enterprise manager act bureau security liaison represented database security conferences meetings develop implement database security policies procedures create comprehensive crossreferenced database security benchmark utilizing cis oracle security benchmark nist dod managed ibm engagement guardium proof concept procurement provide remediation roadmap database application security issues identify analyze data access rights violate state law memoranda understanding replace manual terminal service audit reports secure selfservice repeatable audited process using plsql cognos vice president april 2002 september 2010 company name city state perform database penetration testing regular server database scanning security vulnerabilities compromised passwords technical lead database consolidation backup software replacement peoplesoft upgrade antimoney laundering projects responsible operational aspects oracle database administration activities including capacity planning installation configuration oracle rdbms grid control asm software patches supporting products backup recovery database tuning monitoring troubleshooting utilizing tkprof oem statspack dbartisan tivoli custom sql plsql unix shell scripts plan manage multilocation disaster recovery exercises provide operational 24x7 support corporate oracle systems 341 databases 65 servers 5 versions oracle 5 operating systems developed implemented procedures reduced inhouse database problem tickets 60 job failures 80 oncall support issues 80 created enterprise wide capacity planning troubleshooting performance monitoring models coordinated supported application development testing performance improvement efforts including data model revisions sql tuning client configurations instituted series workshops classes training programs developers expand knowledge understanding sql oracle data security group selfsufficient performed blocklevel data recovery oracle corporation said possible saving critical business data minimizing impact business functions database manager february 2000 april 2002 company name city state created supported multiinstance spatial environments internet startup company gathered user requirements designed built logical physical database structures managed unix server farm ensure proper sizing organization recoverability wrote plsql sqlloader custom routines load integrate data various outside sources enforce data security reliability integrity monitored shared system resources recommend improvements application development staff wrote databasemonitoring scripts used page dba event database problems automated dba functions table restructuring statistics space management backup senior database administrator january 1999 february 2000 company name city state technical liaison support manager international leasing company traveled abroad needed participated due diligence audits takeover candidate companies wrote oracle installation configuration standards windows nt unix created dba practice lab developed practice lab exercises dba staff learn backup recovery software worked closely various vendors development groups improve application reliability performance developed capability maturity model created cmm training program database administration provided 24x7support international commercial leasing applications system staff specialistdatabase administrator december 1997 january 1999 company name city state dba telesales signature verification electronic payment systems participated offsite disaster recovery exercises reviewed schema tuned queries managed change control process developed cost based sql standards trained development staff sql tuning provided database design consultation projects developed database installation administration guidelines senior database administrator june 1997 december 1997 company name city state converted document management system sybase oracle mentored trained oracle database administrators client sites monitored tuned oracle system applications prevent resource shortages shorten execution time longrunning queries conducted training database concepts sql database administrator september 1996 june 1997 company name city state implemented maintained critical high volume online internet server oracle databases unix environment performed performance monitoring capacity planning application tuning worked closely engineering consulting firm trouble shoot database applications optimize system performance ensure data integrity increase system reliability wrote extensive sql plsql programs manage data create ad hoc reports developed implemented enforced oracle design usage standards associate computer programmeranalyst june 1991 september 1996 company name city state technical lead responsible pavement bridge management systems development production oracle databases operating clientserver environment prepared edp sections consulting contracts budgets managing analyst pavement bridge maintenance systems jointly developed rensselaer polytechnic institute thruway authority developed maintained data standards agency data dictionary system education master science management college saint rose city state management bachelor arts music history city state music history skills account management ad analyst application development asm agency audit reports auditing backup budgets c capability maturity model cmm capacity planning clientserver cognos concept conferences consultation consulting contracts client data dictionary system database applications database administration dba databases database database design designing disaster recovery document management due diligence government regulations ibm information security information systems law managing meetings mentoring access money windows nt modeling enterprise operating systems oracle enterprise manager oracle oracle database plsql page peoplesoft policies procurement oracle rdbms risk assessment scanning servers scripts scripting software development sql sqlloader statistics sybase systems development tivoli training programs troubleshooting unix unix shell scripts upgrade workshops,INFORMATION-TECHNOLOGY +digital producer summary personable project manager successful building strong professional relationships manages large complex projects maintaining high team morale energy skilled mentor mediator excels bringing best team members highlights budgeting forecasting process improvement contract management relationship building microsoft office suite expert project development lifecycle superb time management skills detailoriented sound judgment organized efficient proficient adobe creative suite decisive problem solver exceptional multitasker deadlinedriven special events planning experience 082015 current digital producer company name city state managed project budget 300000 drafted action plans led meetings internal teams clients review project status proposed changes monitored team progress enforced deadlines four projects defined project deliverables monitored status tasks 102014 082015 producer company name city state managed event logistics conception completion ensured program objectives strategies met events produced highest quality maintained expanded vendor relationships negotiated contracts pricing services collaborated agency departments project stages develop creative solutions meet clients needs managed budgets integrity transparency times 022013 102014 associate producer company name city state managed executed smaller scale events 23 staff served liaison vendors staff clients regarding event details provided production support onsite events anticipated project needs meet deadlines 092011 022013 production coordinator company name city state researched gathered information planning phase execution events coordinated attended site visits tracked invoices created check requests 062011 092011 production intern company name city state education may 2011 bachelor science business administration computer information systems lewis university city state business administration computer information systems skills project management tools workamajig basecamp donedone desktop publishing software photoshop illustrator html,DIGITAL-MEDIA +director ship construction executive profile visionary operations executive solid experience managing levels multiple projects including budgeting administration ambitious leader creates strategic alliances organization leaders effectively align support key business initiatives builds retains high performance teams hiring developing motivating skilled professionals motivated change agent leads organizations lean journeys training mentoring driving results creating selfdirected autonomous teams organizational goals mind skill highlights leadership project management business operations organization budgeting expertise employee relations selfmotivated customeroriented lean implementations change agent team player labor negotiations honest ethical ability select talent multiunit operational experience pl responsibilities communications teacher core accomplishments manufacturing lead labor negotiations resulting multimillion dollar benefit company across term agreement ratified changed marinette marine module construction static build process dynamic build process resulting schedule attainment productivity improvement 50 100 resulting cost improvement netted savings 5m per ship lead designed constructed operated new module facility resulting achievement baseline schedules operations budgeted cost achieved despite many claims process design would never work would cost us operate fashion helped grow small privately owned company 8m revenue 20m revenue competitive market performed lean engagement customer involvement employee involvement drive achieve goals collectively set worked aspects thermasys corporation final role vpgm time implemented lean methods lead significant improvements cost schedule quality safety professional experience director ship construction 072015 current company name city state accountable ship completion prior launch including fabrication assembly paint outfitting testing system completion responsibilities include ship construction first plate cut launch ship management cost schedule performance achievement strategic corporate goals additional responsibilities include relationship building union membership collective bargaining unit negotiations union regarding upcoming contract renewal span control includes 4 ships various stages construction oversight 850 union employees 61 area managers general foremen foremen lean methods instrumental introduction implementation lean methods results date include lean reorganization external areas shipyard including removing multiple locations identical activities reducing travel time creating much productive workforce providing support resources point use implementation barcoding improved inventory materials equipment reductions material loss quick identification material location quick response demand director outfitting 072014 062015 company name city state accountable ship completion prior launch including outfitting testing system completion responsibilities included structural completion module erection insuring pipe electrical insulation equipment propulsion systems complete prepared next stage final construction system testing span control includes 4 ships various stages construction oversight 600 union employees 42 area managers general foremen foremen insuring outfitting done sequenced stage construction june 2014 completion rate modules prior module erection roughly 65 high 90 percentile averages 97 team raised bar level completion time launch prior ships launched level mid low 70 percentile lcs 9 launched 84 complete therefore regaining schedule ontime delivery level completion earned team significant accolades customer along company earning multimillion dollar incentive bonus achieving goal introduced status boards work centers communicate performance employees additionally post safety alerts status boards accidents occur speak crews insure adhering safe practices alerting leadership see problem director fabrication assembly 112012 062014 company name city state accountable construction modules lcs vessels responsible following structure pipe fabrication outfitting equipment electrical foundations short long term manning plans cost schedule performance structural trade steel aluminum performing 50 productivity losing schedule day additionally team disjointed working cohesive unit throughout transition poor performance exceptional performance accomplished following 1 immediately cut manning steel module department 167 127 immediate improvement cost performance degradation schedule 2 continued reduce manning attrition elimination contract employees achieve budget cost performance 3 stabilized schedule performance began improve group back baseline schedule improvements began happen daily 4 built solid team continued improve currently operating 70 employees opposed 167 continues gain schedule make improvements spearheaded introduction implementation lean methods results date include implemented 5s program great successeverything place everything place implemented lean methods pipe shop resulted increased throughput 250 spools per week 400 spools per week without additional manpower introduced status boards work centers communicate performance employee base introduced daily tracking progressing daily status foreman effort understand performed day corrections must made insure meet weekly goals group stabilized complaints internal customers diminished 75 done open communication stream issues internal customers go see technique foreman performed unacceptable work could understand error effected stream operations using technique coupled clear understanding quality procedures quality performance improved greatly saving thousands hours unnecessary rework highlighting safety important thing leadership team working direct reports managed create safer cleaner organized environment reducing accidents 50 first year accomplished communication implementation 5s methods leading eliminating potential safety hazards director outfitting 062012 112012 company name city state accountable ship completion prior launch including outfitting testing system completion responsibilities included structural completion module erection insuring pipe electrical insulation equipment propulsion systems complete prepared next stage final construction system testing key strategy role primary focus lean implementations team building first 5 months marinette marine introduced organization lean methods began implementing new techniques predominantly 5s activities instrumental introduction implementation lean methods results date include implemented staging organization rigging tools equipment prevent losses hours lost searching necessary tools date significant hours time saved result elimination searching tools equipment rigging major lifts module moves module erections implemented staging organization safety equipment prevent loss searching safety stantions line lead trellis safety related equipment results lead reduction accidents related lack safety chains stations lead control director module construction 092009 062012 company name city state accountable construction modules lcs jhsv vessels responsible trades including structure pipe fitout electrical short long term manning plans cost schedule performance construction new 370k sq ft facility phase began operate facility produce modules jhsv lcs programs us navy commissioning facility employee base grew 50 employees 600 managed transition hiring predominantly low skilled employees training b class skill base class skill base phase ii 370k sq ft commissioned midjanuary 2012 commissioning phase ii employee base phase grew 24 nearly 550 4 short months time period cost schedule performance improving week instrumental introduction implementation lean methods results date include implemented 5s program great success everything place everything place introduced shadow boards assigned specific area reduced tool loss 50 saving 1m lost damaged stolen tools introduced status boards work centers communicate performance employee base vessel vessel cost improvement 30 2nd vessel 15 3rd vessel date external survey results improved significantly vessel vessel current vessel progressing 90 pass rate first time surveys compared roughly 75 prior vessel new module facility line began scribing cutting modules neat avoid interference erecting module module allowed erection modules completion vessels significantly increase safety performance among best industry received several industry awards safety performance done collective team effort operations manager 102006 092009 company name city state accountable construction lcs hsf vessels responsible trades including structure pipe fitout electrical short long term manning plans cost schedule performance brought board help develop lean facility implement lean methods shipyard environment oct2006 nov 2007 began coaching teaching means lean huge challenge employees even heard words lean methods brought board knowledgeable employees help make transition time period focused employee involvement problem solution continuous improvement areas struggling training employee involvement crossfunctional tiger teams true grit overcame many issues resulted great gains follow vessels beginning nov 2007 took project lead new module facilitywe began 100 acres corps engineers spoils dredging created lean facility designed construct outfit modules milestone accomplishments helped secure federal state local funding support expansions worked governors office mayors office governmental authorities examples include mitigation wetlands working corps engineers working fema remove site zone designation given coastal areas working alabama department environmental management designed entire facility designed validated external sources completed entire 370k sqftfacility time 1m budget general manager 042005 102006 company name city state accountable forestry boat divisions responsible aspects organization including longterm business strategies total revenues 20m per year developed plan implement methods designed aid company dealing significant revenue growth example lean methods employee involvement decision making supply chain management team approach hierarchy priorities include 1 quality 2 delivery 3 continuous improvement umbrella safety introduced organization means lean results date include 40 reduction overtime instituted cost savings program recognized 17m real savings improved ontime delivery reduced amount field installation issues improved productivity 44 headcount remained flat implemented corrective action reporting system results true root cause analysis permanent corrective actions introduced organization microsoft project benefits planning scheduling properly resulted ability deal delays disruptions advance milestone dates deadlines began involve customer intimately planning scheduling process previously scheduling delays would communicated customer base causing significant costs customer end many times reimbursed psi implemented customer followup installation system order evaluate customers satisfaction resolve open issues instrumental achieving revolving line credit capital line credit large banking institution vice presidentgeneral manager 012002 012005 company name city state accountable aftermarket business unit thermasys corporation developed implemented business unit strategies responsible aluminum business unit montgomery alabama copperbrass business unit detroit michigan total aftermarket revenues 20m per year developed implemented plan move organization lean direction coached trained organization lean methodology impact organization implementing lean manufacturing employee ownership process led many improvements created selfdirected work teams led key managers lean manufacturing philosophies improved time delivery 60 99 reducing leadtimes 6 weeks 3 days reduced external defects 43 reduced inventory 50 reduced workforce 10 sales increased 15 mature market increased profitability 10 restored brand name aluminum products thermal components focused growing business thebest choice industry competitive price superior delivery leadtimes worldclass quality service developed strategy move direction specialty products focus less replacement type business strategy changes led many improvements launched 113 new products 3 years added 28 new distributors negotiated longterm agreement distributor racing products grew sales revenue mature market creating new paths market operations manager 011999 012002 company name city state managed daytoday operations heat exchanger division thermasys montgomery responsibilities included achieving daily goals customer commitments improving operations lean methods kaizen approach lean manufacturing took aggressive approach process improvement kaizen activities results kaizen events favorable reduced scrap levels 6 15 resulting 687k annual savings daily goals increased 40 daily targets 90 scope eight months reduced workforce 189 125 improving productivity quality increased fill rates 70 high 90 reducing build quantities inventory levels reduced overtime 35 result kaizen approach quality led kaizen efforts improve quality products building quality product processes prior production launch improved existing product quality implementing changes brought kaizen efforts implemented customer focused teams effort get operators involved customers resulting partnership status john deere manufacturing engineering manager 011997 011999 company name city state directed process related issues projects heat exchanger tubing operations managed aspects continuous improvement plant responsible insuring processes robust maintained project management managed numerous projects related process improvements cost savings activities managed projects within budget time removal aqueous washer project required finding viable option offline washing manage online achieved goal using process friendly oil require washing implementation new oil resulted removal washer saving company 1m annually elimination epoxy repair project required reducing leaks postbraze therefore eliminating need secondary step process implemented changes improved first pass leak rate thereby eliminating need epoxy repair project resulted 500k annual savings improved process flow installation new process managed project required designing process purchasing equipment installing new line launching production product line entirely new market heat exchanger division one significant impact future thermasys process line installed time budget team dynamics prior role manufacturing engineering manager central focus process improvements leadership dynamic team engineers assembled attack every improvement opportunity product engineering assistant manager 011989 011997 company name city state led product design activities controlled product designs insure designs would within current capabilities process side expected design process fixtures jigs equipment products designing customer focus mission exceed customers expectations within capabilities made sure extra steps taken insure customers thermasys best choice regularly visited technical staff customer locations effort insure viability design aftermarket designed prototyped launched production new ford aftermarket radiator product line resulted 25m additional revenue organization original equipment customers account manager john deere product launches leadership skills enabled us launch new products time within budget tenure engineering group thermasys one best supply partners qs 9000 efforts developed implemented document control process incorporating new numbering schemes controlled document binders preparation qs 9000 certification accomplished 1996 presidents award received insilco holding company presidents award recognizing involvement design engineering new tube would result existing tubes obsolete tube profile revolutionized tubing industry enabling end users take cost materials reducing gauges education bachelors science business management 2001 troy state university city state gpa gpa 36 business management gpa 36 business 1986 auburn university city state business associates degree drafting design technology 1989 john patterson state technical college city state gpa gpa 40 drafting design technology gpa 40 skills relationship building problem solver conflict resolution great organizational skills microsoft office professional energetic,CONSTRUCTION +program manager professional summary program managers working withdrawal management facilities responsible supervising coordinating staff duties performed include recruiting new employees assigning tasks scheduling shifts training staff improving patient care standards developing strategies increasing productivity integrity passion performance confident strong professional background program manager well senior detoxification nurse metropolitan development council would make asset university addition experience possess effective communication customer service skills excel within highly competitive environment skill sets project manager necessary get job done independently andor team 14 years professional experience detox rehabilitation client services business excellence customer care corporate administration processchange improvements excellent interpersonal teambuilding skills ability manage supply chain budgets medical records employee performance evaluation staff recruitment retention quality improvement program managerlead clinical nurse consults collaborates health care professionals coordinate management patient care daily function 16 bed detoxification center 12 bed sobering center successful communicating levels management ensure project organizational goals achieved career us army squad leader gives leadership skills head project beginning completion licenses licensed practical nurse skill highlights management committed compliance reporting budgeting expertise successful treatment drug alcohol addiction patients avartar system familiarity disease management programs trained outpatient care withdrawal management avade instructor cpr first aid instructor professional experience company name june 2013 current program manager mange 16 bed detoxification unit 12 bed sobering center mange supervise day day operation inpatient outpatient facilities select supervise train develop evaluate staff maintain licenses certification inpatient outpatient treatment provide patient care ensure safety discharge plan available 247 via cell phone staff consult staffing issues company name june 2000 june 2013 rehabilitationdetox lead nurse patient care medication administration transcribe doctors orders provide quality care patients attend clients physical emotional needs coordinate aftercare treatment maintain accountability medications patients hospital equipment coordinate duties program director perform duties program directors absence ensure program staffing ensure rehabilitation center adequate supplies sign purchase requisition advising vice president social health services emergency may arise correction staff errors consult physician emergency health concerns scheduling inpatient admission community resource appointments constant use office equipment company name september 1997 april 2005 ssg squad leader physical fitness instructor critical care cardiac nurse patient care charting give medication counseling soldiers education training city university seattle 2012 bachelor arts management city state gpa gpa 33 management fort sam houston military academy science 1998 city state gpa gpa 30 accomplishments aid ministry provide medical aid ministry service provide eye exam back school student win neighbor holiday cheftacoma detoxification center provided prepared served meal skills registered counselor 2010expired bls instructor certificate nonprofit management 2013 university washington master tae kwon avade instructor affiliations national federation license practical nurses world tae kwon federation american cancer society personal information certain make significant contribution look forward opportunity speak acquaint specifics background enclosing list specific points feel make perfect fit wgu thank time consideration tonia hess skills counseling critical care clients discharge plan director medication administration office equipment patient care quality rehabilitation safety scheduling staffing phone additional information certain make significant contribution look forward opportunity speak acquaint specifics background enclosing list specific points feel make perfect fit wgu thank time consideration tonia hess,FITNESS +founder business development director skills salesforce powerpoint cloud document word publisher management excel google drive access outlook experience founder business development director 012010 current company name city state independent sales agent providing clients principals prospects marketing support business insight sales strategy supplement specialty uniquetomarket product line represent key bjs sales generated highlights gem solution cloudbased suite support tools private club golf retail operations increased gems account list 10 63 clients 530 increase including many platinum clubs america coldcalling email marketing networking needs analysis facetoface virtual presentations social media client referrals enabled gems acquire golf business network 2014 accelerating revenue growth industry awareness golf business network membership organization private club pga professionals advised new ownership team establishing organizational roadmap brand identity benefits strategy gbn membership retention growth designed gbn partnerplus vendor marketing program companies engage industrys leading club professionals oneofakind marketing portfolio includes hypertargeted roi measurable communication webinars onsite events networking exclusive gbn web content custom surveying consulting spearheaded partnerplus business development plan sales execution project required researching market potential compiling gbn membership data industry statistics coldcalling pipeline management personalized content marketing defining pricing negotiation strategies generated 76k incremental revenue within 12 months initial launch len luxury lifestyle apparel accessories private club retail channel procured 22 new len golf shop retail partners totaling 150k sales created sales promotions marketing materials len retailers managed store inventory merchandising displays club event participation created training program frontline staff talgrace marketing digital marketing agency introduced mobile technology practical applications private club stakeholders emerging communication platform increase member engagement revenues prosecuted close new clients butterfield country club glen oak country club ruth lake country club valley lo club elgin country club oak park country club montini catholic high school perfect putting aid training system teaching professionals golfers facilitated contact relationship development perfect putting aids placement golfsmithcom pga tour practice greens 2011 signed 60 golf teaching professionals golf retail sales affiliates midwest account executive 012008 012009 company name city state cultivated relationships key digital ad agencies capture new clients including mercedesbenz turtle wax allstate castrol oil directed bp amocos car worth online promotional contest 500k campaign largest cardomain history midwest account executive 012006 012008 company name city state achieved 119 2007 sales budget produced 900k billings secured new advertisers including conagra foods bally total fitness dell hanes fisherprice lasalle bank renegotiated new deals former major clients including discover walgreens devry nbc sponsorship sales account executive 012005 012006 company name city state sports marketing account manager 012004 012005 company name city state automotive account executive 012001 012004 company name city state education training bachelor arts public relations 1992 saint marys university city state public relations activities honors business development sales account management professional 15 years blended expertise working range clients smb national brands adept cultivating innovative business concepts value creation developing relationships drive revenues secure deals exceed business goals effective communicator accustomed collaborating senior leadership teams presenting key stakeholders expertise · business business sales · new product introduction · negotiation b2b · marketing promotions · sponsorship sales · business development · ideation · consultative sales · account management · business writing · lead generation · brand development · client relations skills ad agency benefits billings brand identity budget business development coldcalling com consulting content client clients dell email gems inventory marketing market marketing materials merchandising access excel outlook powerpoint publisher word needs analysis negotiation network networking oil organizational platinum presentations pricing researching retail retail sales sales statistics strategy teaching unique web content,BUSINESS-DEVELOPMENT +engineering project manager iii summary resultsfocused safety conscientious team leaderplayer 15 years successful experience aviation industry field engineer maintenance support engineer ap mechanic avionics technician various types rotary fixed wing aircraft experienced phases commercial military aviation maintenance aviation business engineering logistics support supply analytical troubleshooting skills project management quality control maintenance management logistics electronic mechanical technology program management quality assurancecontrol safety compliance risk management change control processes skills electronic mechanical technology maintenance management project management program management leansix sigma principles mechanical component troubleshooting quality assurancecontrol material management staff developmentleadership technical interface safety compliance microsoft office microsoft project microsoft access sap sharepoint experience 022018 current engineering project manager iii company name city state performs variety duties associated development revision aircraft maintenance work instruction cards utilize automated publishing system author certain work instruction cards supervises initiation maintenance project files ensures effective technical coordination customer representatives participates good communication customers ensures engineering activity compliant project milestones alerts project management case unforeseen variation suggests needed mitigation measures participates project planning definition providing engineering milestones requirements ensures effective interdisciplinary coordination weekly meetings takes necessary technical decisions case unresolved conflicts disciplines 082011 022018 field engineermaintenance support engineer company name city state aircraft repairmodification representative onsite domestic international locations protocol heavy maintenance repair overhaul block upgrades prototypes modification activities cc130j aircraft expertly plan quote execute air mobility maritime missions ammm prototypeupgrademodificationrepair projects provide liaison support ammm sustainment engineering conduct engineering change request evaluationquoting conduct technical maintenance training customers suppliers lm reps contractors military personnel skillfully troubleshoot technical problemsissues affecting maintenance activities ensure maintenance requirements executed operational heavy maintenance repair overhaul mro activities implementation engineering authorizations service bulletins aog aircraft ground project manager royal saudi arabian air force act sustaining engineering logistics support services fleet manager review tctoservice bulletin retrofit documents implementation collaborate engineering develop sows statement work boes basis estimate develop project work schedules business unit subcontractors project management effectively manage project team define scope develop manage project plans budgets direct activities project objectives risk management change control processes communications ensure project compliance project management methodology develop project schedules status reports analyze schedules make resource balancing revisions coordinate activities project personnel ensure projects progress schedule within budget effectively delegate project tasks ensure successful task completion demonstrate exceptional process orientation solid understanding project management techniques methodologies best practices quality assurance demonstrate thorough knowledge principles concepts methodology related aircraft qa programs apply knowledge operating practices procedures related rework processing aircraft systems components verify work document review materials procedure checks onsite surveillance making certain quality requirements met conduct qa inspections check entire system ensure components installed proper location inspect technical files maintained within shop condition completeness accuracy 032001 current aircraft mechanic electrician avionics technician company name state qualified clear redx quality control c130 aircraft electrical systems accountable total airworthiness assigned aircraft serve technical authority advise examine approve airframe mechanical electrical pneudraulic repairs assigned aircraft provide effective leadership supervision training assistance 30 apprentice journeyman personnel performing precision maintenance c130 model aircraft support equipment forms records aircraft schedule maintenance ensure completion critical actions optimum workflow resource utilization test repair components using mockups test equipment adjust align rig calibrate c130 aircraft systems perform engine runup superviseperform aircraft component inspections checking components clearances tolerances proper installation operation apply technical data equipment specifications determine impact equipment modifications substitutions upon multisystem operation various maintenance alignment procedures conduct preflight bpopreflight thruflight basic postflight inspections troubleshoot maintain inspect airframes aircraft systems components assemblies support equipment use flight line isochronal dock integrated avionics experience repair c130 aircraft electrical systems clear discrepancies returning aircraft working service accomplish isochronal inspections phase dock provisioning analyst analyzes technical data reports determine spares support equipment provisioning requirements reviews site survey results letters offer acceptance formulates specific recommendations sparerepair parts support equipment originate support plans offer potential customers provide technical assistance existing customer personnel review bom bill material ensure contractual obligations met review drawing revisions bom manufacturing changes education training dec 2015 mba eastern new mexico university city state jan 2008 bachelor science professional aeronautics embryriddle aeronautical university city state professional aeronautics may 2004 associate science airframe power plant technology enterprise community college state airframe power plant technology skills air force basic budgets budget c databases electrical systems forms drawing inspect instruction leadership letters logistics schedule maintenance materials mechanical meetings microsoft access microsoft office microsoft project sharepoint personnel processes program management progress project management project planning project plans quality qa quality control quality assurance repairs risk management safety sap six sigma staff development supervision technical assistance test equipment troubleshoot troubleshooting upgrades upgrade workflow author additional information security clearance active dod secret enterprise resource planning certificationslicense fcc license ap license security clearance active dod secret,ENGINEERING +federal grain inspector summary serviceoriented process operator 5 years background working industrial industry core competencies include processing observing analyzing chemicals matters well excellent communication time management skills handle tasks accuracy efficiency skills production processing industrial environmental safety mechanical aptitude equipment troubleshooting ability basic math skills ability compute decimals perentage basic computer skills good oral written communication skills previous manufacturing skills able lift 70 pounds use tools team work experience company name city state federal grain inspector 062015 current prepare grain samples grading preforming necessary tests determine moisture content test weight dockage presence foreign material perform specialized tests aflatoxin protein analysis calibrates equipment grind samples read results enters reading official certificates inspect ship holds loading safety procedures company name city state process operator intern 062015 092015 monitor equipment functioning observe temperature levels flow gauges perform regular unit checks order ensure equipment operating control equipment regulate flow pressure gas feed lines boilers furnaces related steam generating heating equipment company name city state b class electrician 012010 062015 install calibrate electrical mechanical equipment motors engines switchboards relays switch gears meters pumps cut bend shape mental conduit installation new construction plant using hydraulic bender pipe threader education training associate science process technology 2013 iti technical college city state united states activities honors osha card security passport current twic card holder water survivalhuet hse0039 medic first aid cpr aed fall prevention protection worker dne hse super safety course,AGRICULTURE +construction worker professional summary skilled worker strong track record success maintenance repair general labor multitasks works effectively fastpaced highvolume environments flexible work shift schedule expertise operating basic hand power tools excellent work performance individual team roles combined superior attendance record complete efficient wellorganized stock replenishment appealing displays drive sales smoothly locate palletize desired stock support timely floor stocking driven teamoriented good sense business customer needs seasonal stock associate positive friendly customer retail store experience quickly processes transfers shipments damages supplies mistakes overall organization stock areas maintains stock displays retail floor participates establishing maintaining constructive staff member relations skills teamoriented dependable safe equipment operation preventive reparative maintenance materials handling debris removal warehouse operations knowledge stocking replenishing product restocking store merchandising merchandise stocking shelving products inventory planning heavy lifting warehouse safety work history construction worker 012020 current company name – city state installed new structures updated systems replaced worn components bring buildings current codes measured dimensions finished workpieces conformance specifications using precision measuring instruments templates fixtures gathered waste trash job sites placement refuse containers keep job sites clean organized performed general housekeeping cleaning tasks including sweeping pulling weeds painting power washing used measuring tools gauges tape measure identify conforming parts production safely operated mowers chain saws electric clippers sod cutters pruning saws clear construction sites roadbeds access roads attended safety trainings workshops offered employer bolstering overall knowledge appropriate measures determining areas requiring improvement used radios hand signals coordinate communication equipment operators ground workers loaded unloaded building materials used construction provided first class customer service meet deadlines guaranteed satisfaction loaded unloaded moved material storage production areas gathered disposed work site debris remove safety hazards boost team productivity supported customer preferences basic carpentry work installing wooden floors crown molding monitored machines operation detect sounds malfunctioning excessive vibration adjusted machines replaced tools eliminate problems monitored materials inventory requested items restocking job enhanced team efficiency multitasking abilities effectively using hand tools power tools equipment brought materials tools trucks storage facilities work site locations organized expected needs provided accurate measurements estimates projects consulted customers understand desires help owner meet individual property objectives produced parts assemblies quickly efficiently within tolerances recognized reported potential project challenges assisted solutions determined materials needed daily shift loaded vehicles equipment supplies stocker 102020 012021 company name – city state operated manual electric pallet jacks safely relocating heavy merchandise sales floor timely stocking evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors rotated stock correctly prevent outofdate products removed aging items main shelving build special promotional displays used handheld devices computers record monitor inventory levels completed audits uncover address inaccuracies maintained accurate inventory records provide data use audits completion order requests checked packages merchandise damage notified vendors consistently lifted materials weighing much 150 pounds blocked faced products displays shelves accordance company policy moved lifted heavy loads merchandise using jack equipment collaborated backroom receiving team working night shifts support inventory fulfillment goals greeted customers directed requested products helped customers locate desired items transfer oversized items vehicles changed sales floor signs show current pricing support product promotions assisted maintenance team organizing cleaning warehouse stockroom store near shift close created balanced pallets support efficient safe sales floor replenishment maintained fitness order move merchandise efficiently safely maintained effective team member communication removed debris packaging boxes separated recycling disposal answered customer questions provided detailed product information demonstrated strong communication skills understanding packing slip processing requirements applied proper safety procedures warehouse stockroom store immediately informed management safety concerns performed inventory control counting stocking merchandise placed special customer orders custom special order merchandise placed products correct storage locations keep stock areas organized inventory counts accurate operated rf scanners track merchandise verify contents containers education high school diploma 042020 corinth holders high school city skateboarding gaming exercising ive skated long time much anymore still enjoy though love skate friends free im pretty good video games also love playing friends also recently trying get exercising making healthy skills teamoriented dependable safe equipment operation preventive reparative maintenance materials handling debris removal warehouse operations knowledge stocking replenishing product restocking store merchandising merchandise stocking shelving products inventory planning heavy lifting warehouse safety work history construction worker 012020 current company name – city state installed new structures updated systems replaced worn components bring buildings current codes measured dimensions finished workpieces conformance specifications using precision measuring instruments templates fixtures gathered waste trash job sites placement refuse containers keep job sites clean organized performed general housekeeping cleaning tasks including sweeping pulling weeds painting power washing used measuring tools gauges tape measure identify conforming parts production safely operated mowers chain saws electric clippers sod cutters pruning saws clear construction sites roadbeds access roads attended safety trainings workshops offered employer bolstering overall knowledge appropriate measures determining areas requiring improvement used radios hand signals coordinate communication equipment operators ground workers loaded unloaded building materials used construction provided first class customer service meet deadlines guaranteed satisfaction loaded unloaded moved material storage production areas gathered disposed work site debris remove safety hazards boost team productivity supported customer preferences basic carpentry work installing wooden floors crown molding monitored machines operation detect sounds malfunctioning excessive vibration adjusted machines replaced tools eliminate problems monitored materials inventory requested items restocking job enhanced team efficiency multitasking abilities effectively using hand tools power tools equipment brought materials tools trucks storage facilities work site locations organized expected needs provided accurate measurements estimates projects consulted customers understand desires help owner meet individual property objectives produced parts assemblies quickly efficiently within tolerances recognized reported potential project challenges assisted solutions determined materials needed daily shift loaded vehicles equipment supplies stocker 102020 012021 company name – city state operated manual electric pallet jacks safely relocating heavy merchandise sales floor timely stocking evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors rotated stock correctly prevent outofdate products removed aging items main shelving build special promotional displays used handheld devices computers record monitor inventory levels completed audits uncover address inaccuracies maintained accurate inventory records provide data use audits completion order requests checked packages merchandise damage notified vendors consistently lifted materials weighing much 150 pounds blocked faced products displays shelves accordance company policy moved lifted heavy loads merchandise using jack equipment collaborated backroom receiving team working night shifts support inventory fulfillment goals greeted customers directed requested products helped customers locate desired items transfer oversized items vehicles changed sales floor signs show current pricing support product promotions assisted maintenance team organizing cleaning warehouse stockroom store near shift close created balanced pallets support efficient safe sales floor replenishment maintained fitness order move merchandise efficiently safely maintained effective team member communication removed debris packaging boxes separated recycling disposal answered customer questions provided detailed product information demonstrated strong communication skills understanding packing slip processing requirements applied proper safety procedures warehouse stockroom store immediately informed management safety concerns performed inventory control counting stocking merchandise placed special customer orders custom special order merchandise placed products correct storage locations keep stock areas organized inventory counts accurate operated rf scanners track merchandise verify contents containers,CONSTRUCTION +staff accountant professional profile advance professional personal experiences within finance tax accounting management obtain staff accountant position enable perform best using mathematical numerical accounting analytical ability betterment organization highly proactive professional 10 years experience accounting economics eager achieve highest standard accounting operations greatest quality work outstanding communication written spoken drafting computer skills strong critical thinking skills high proficiency computer applications remarkable skill organizing work resolving problems arise day day activities indepth ability work difficult clientele respectful courteous manner observant intuitive conscientious great attention detail deep ability develop institute processes procedures qualifications microsoft applications excellent writing skills research support analytical skills independent worker time management attention detail relevant experience accounting skills operated computers programmed accounting software record store analyze information research investigated analyzed client complaints identify resolve issues reporting maintained status reports provide management updated information client projects training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results experience staff accountant 042006 092016 company name city state manage annual property tax cycle filing personal property tax returns managing assessment process approving property tax bills provide essential support senior tax professionals administration coordination tax engagements track maintain client real estate tax data various sources municipalities legal us counties etc coordination administration associates data tracking scheduling billing receipt review segregation process postal tax bills correspondences received senior management communications reporting tax accounting discrepancies billing tax accounting assessment data entry utilizing property tax management system ptms updating account numbers collector information real property specifics appropriate information createexecute notice value nov variance reporting established parameters ptms follow acquiring necessary refunds erroneous fund dispersals tax debts obtain assess assessor property record cards prcs identify land values properties exceeding established thresholds monitor appeals hearing deadlines tracking compliance financial aid accounting administrator 062004 042006 company name city state provide proficient daily accounting processes procedures accordance established policies within financial aid accounting department bradford schools execute analyze financial delinquency reports determine tuition account verify andor writeof debit credit balances inactive tuition accounts responsible monthend financial closing procedures includes posting general ledger accounts solomon reconcile corporate account receivables systems institutions account payable system perform individual account analysis monthend closing complete financial statement reconciliations verify outstanding payments deposits service fees forms funds transit write review check requests account refunds route checks appropriate financial institution perform weekly withdrawal calculations determine account refund deficit status provide associate assistance support advice applicable prepare file monthly sales use tax online customer care consultant 092002 042003 company name city state processed request real estate accounts loans telephone communications prospective clients responded electronic communications regarding loan general account status provide staff assistance support advice applicable adhered establish policies procedures performed additional duties mortgage consultant include providing clients general information mortgage terms products credit ratings options customer care support computer programmer 041998 052001 company name city state maintain support banner cis utility system performing upgrades modifying defects using oracle forms developerdesigner 2000 oracle database full life cycle system development implementation including planning assisting recommending execution established plans implementation support recommend implement established practices procedures quality assurance system testing banner utilities processing include processing meter readings generating charges processing payments client code implementations system support dialin client system development upgrades bug fixes technical documentations client specific system enhancements system integration consulting direct client contact performed business documentation initial client system specifications computer programmer analyst 061996 041998 company name city state development enhancements software meet client needs full life cycle system development implementation supported maintained existing system utilizing embedded sql within c programming language used read update fetch insert rows remote database client code implementations system support dialin client system development upgrades bug fixes client specific system enhancements operating platforms included os2 windows developing editing executing test tables scripts proper performance technical documentation work proposals assignment scope test results specific install instructions customer delivery items applications requirement studies outlined customers systems request technical documentation created utilizing microsoft word excel office documentation applications education diploma accounting april 2004 kings college city state accounting bachelor science computer science may 1995 south carolina state university computer science affiliations member institute professionals taxation ipt 2006 present nc notary 2000 present skills accounting billing c programming closing consultant consulting credit client clients customer care data entry database debit delivery documentation editing senior management fetch filing financial forms full life cycle funds general ledger accounts legal managing excel office windows microsoft word monthend closing oracle oracle database designer 2000 developer os2 processing payments policies processes proposals quality assurance read real estate reporting requirement sales scheduling scripts solomon sql system integration tables tax accounting tax tax returns technical documentation telephone upgrades utilities,ACCOUNTANT +director information technology professional summary resultsdriven director 30 years experience diverse industries including port higher education expertise includes team leadership technical architecture training development disaster recovery planning information protection analysis dynamic resourceful extremely driven individual deep passion creating delivering programs solutions empower team company customer meet exceed desired expectations core qualifications management resultsoriented operations management budget administration change management problem resolution team leadership decisive leader cost reduction experience director information technology august 2008 current company name city state manages information technology computer center board commissioners port new orleans board develops initiates implements monitors procedures necessary determine need improvement system operational activities makes recommendations acquisition lease rental equipment computer services development implementation new data processing programs expansion existing equipment programs provide information recommendations ports management relevant establishment priorities prospective system applications develops andor revises data practices concerning plan procedures consistent agency goals objectives information communications fields formulates requests bid requests proposals major minor professional services hardware contracts directly involved vendor selection final contract negotiations approvals supervises information technology telecommunication staff provides guidance direction daily activities develops supervises work system project consultants provides consulting services port departments divisions concerning information systems new programs data processing develops form management procedures reviews justifies current practices evaluates existing manual automated informationrelated activities including physical work environment administrative procedures work flows represents board commissioners national international committees conferences necessary prepares hardware software personnel budgets department staying abreast new technologies costbenefit analysis technologies incorporation technologies budgeting process participates formulating boards current future short long term strategic planning including pc networking email ibm iseries support internet imaging computer aided software engineering communication protocols edi gis etc reviews makes recommendations management use control mainframe data processing systems internal operations servicing maritime community movement cargo port assures software utilizing mainframe remote computer local area wide area network equipment protected secure viruses outside intrusion cyberattack supervise development long range plans use data processing equipment board related private sector firms government agencies assure confidentiality priority data supervise distribution data appropriate public private sector recipients coordinates flow information among inhouse departments private sector maritime interests us customs agencies oversees large repertoire sophisticated application software interface representatives local national international maritime government agencies offices firms concerning technical requirements operation benefits system reviews coordinates makes recommendations board management maritime interests data transmission requirements monitors preparation reports submitted board management private sector governmental agencies data processing technology issues keeps abreast changes maritime industry affects movement bulk general containerized cargo flow electronic communications charge telephone services required board includes main administrative phone switch subswitches cell broadband services define scope work specifications hardware software needs homeland security grant investment justifications 2008 present fas system repair updates building access command control security camera projects portwide cruise terminals wireless backbone infrastructure portwide msco provisioning mobile command center repair upgrade underwater inspection vehicle equipment technology installation harbor police patrol boat integration command bridge incident control servers gis server implementation associate vicepresident information technology telecommunication april 1980 october 2004 company name city state oversight responsibility staff 22 people including 19 professionals created managed office information technology developed implemented strategic plan office information technology awarded directed 12 million grant install telecommunications fiber optic infrastructure university integrated management information system department telecommunication department one cohesive department provided data communication services entire university community implemented universitywide operation telephone pbx voice data wireless communications developed administrative system users become proficient areas ensured data integrity responsibility standardizing ways means data collection thereby maintaining integrity inputs outcomes created filtering process recognize viruses infect systems thus established reliable network free viruses spam implemented effective customer service customized suit individual needs ensuring users standardized smooth communication one another created inclusive customerfriendly telecommunications climate ensuring students respected equally faculty implemented comprehensive university system increasing number telecommunication units 324 2000 increased number computer labs two nine ensuring dramatic increase resources students without increasing staff education phd coastal oceanography 1996 state university new york city state usa coastal oceanography ms computer science marine sciences research center school marine atmospheric sciences computer science bs mathematics university evansville city state mathematics xavier university city state professional affiliations member aapa information technology committee represented university president southern educational foundation member instructional technology assistance project itap team participated educational leadership council served academic computing committee accomplishments mcse microsoft certified systems engineer ldcca certified installer fiber optic category 55e certified construction quality management contractors us army core engineers wireless network auditing training system forensics investigation response training hacker techniques exploits incident handling training accreditation skills academic administrative agency basic benefits broadband budgeting budgets cobol hardware computer applications conferences consulting contract negotiations contracts customer service data analysis data collection data processing database management dbase iv direction edi email features fortran gis government grants ibm ibm compatible imaging information systems information technology inspection interpretation laser macintosh mainframe mapinfo mathematics access ms excel office management information system monitors natural naval network novell netware oil operating systems pascal pbx pc networking personnel camera police programming proposals protocols radio realtime reception relational database research rpg iii servers shell software engineering strategic strategic planning sun sparc switches switch telecommunications telecommunication telephone phone transmission unix c unix upgrade vax vms voice data wide area network written additional information community service board north region leadership institute norli volunteer activities new orleans enhancement center taught senior citizens use computer board advocates science math education inc honorsawardscertifications certified port executive turner fellowship state university new york stony brook united negro college fund fellowship national consortium educational access fellowship william mary simon fellowship,INFORMATION-TECHNOLOGY +corporate project manager career overview seasoned project manager driven achieve results strategic planning professional relationship building success developing beneficial alliances leaders effectively drive growth achieve goals dedicated building strong teams within organization motivation strong development effective fostering collaboration consultative relationships senior management across traditional boundaries highlighting inflection points technology decisions technical leader broad experience brings focus big picture business impacts technology projects real costs practical benefits risks contingencies adaptable skilled supporting individuals building systems handling problems well managing teams training developing strategies policies processes qualifications strategic planning visioning tactical execution manpower planning scheduling sdlc methodology problem change software application lifecycle management management sla authoring resource allocation expense budgeting forecasting teambuilding frontline leadership technology upgrades training led highly visible initiatives develop define manage execution several ground infrastructure application integrations corporate acquisitions divestitures successfully balancing resources timelines budgets experience complete project management life cycle including planning execution monitor control closure document business performance expectations benchmark standards develop guidelines interfaced key stakeholders project team members prioritize requirements information technology needs successfully lead learning enhancement classes improve sales knowledge people skills workplace success advancement developed materials successfully train associates provide oversight yearly monthly budget planning activities providing forecasting dayto day expense management keeping projects budget proper tracking expenses direct information technology network system deployment maintenance including infrastructure wireless communications pc systems local networks mobile environment assessing recommending technology systems solutions based operational needs ensuring compliance corporate standards interfaced outside vendors source materials work experience 012014 012016 corporate project manager company name manage direct reports supporting multiple locations annual revenues 2m accountable strategic direction implementation support development business applications enterprise resource planning erp facilities management financials forecasting procurement established change management help desk solutions policies developed new process design workflow ensure ontime delivery solutions within budget leading increase monthly productivity 20 centralized disparate support documentation business applications architecture developed corporate process tools opportunities tracking bid decision making proposal development developed training material new products technologies delivered training classes associates 012008 012014 director information technology systems company name responsible managing executing business development activities company business lines provided executive leadership internal companywide infrastructure developed end user training material coordinating conducting group individual training sessions based staff organizational learning needs introduced methods tracking project management workload planning corporate business performance metrics responsible managing executing business development activities company business lines installation gate locking systems saflok ving salto amano mc gann access control systems various brands resorts interfacing pms systems 012006 012008 director information technology systems company name manage four hotels within reit interfacing management ownership guide hotel daytoday operations insure companys strategic technologies needs primary focus provided first secondtier technical support knowledge windows serverdesktop applications resort pmspos systems provided operations management including security backuprecoverydisaster planning offhours staff coverage oversaw 14 capital budget hotel conversion education training bachelor science computers information technology university phoenix city state computers information technology associates arts finance business administration lake sumter community college city state finance business administration 2016 itil foundation course microsoft certified professional mcp comptia comptia n skills acquisitions backup budget planning budgeting budgets budget business development change management conversion decision making delivery direction disaster planning documentation erp enterprise resource planning facilities management financials focus forecasting help desk information technology itil leadership teambuilding managing materials access microsoft certified professional mcp network networks operations management organizational pc systems people skills policies pos process design procurement project management proposal development sales scheduling sdlc sla strategic strategic planning technical support user training training material upgrades windows server workflow,INFORMATION-TECHNOLOGY +project accountant professional summary obtain position professional organization apply skills loyalty exchange career guidance training opportunity advancement core qualifications microsoft office word excel powerpoint access fcr online application financial transactions experience july 2012 december 2013 company name city project accountant project funded usace united state army corps engineers performed weekly cash counts monthly bank account reconciliations reports back mtn dc home office project accountant entered transactions webfcr uploaded backup webfcr daily basis prepared cash flow projects upcoming months cash forecast submitted budget request every month uploaded vendor contractor invoices ims ensured payments made timely manner vendors employees reviewed limited variety accounting documents andor transactions ensure proper supporting documentation submitted february 2011 june 2012 company name city subcontract accountant program funded usaid united state agency international development reviewed suppliersubcontractor invoices bill requests payment transfer lbgbv office reviewed approved contract manager task order manager chief party kept track subcontracts documents payments confirmations sent head quarter dc office reviewed vouchers wire transfer headquarter dc prepared vouchers disbursement cash bank advance journal vouchers expenditures ensured expenses reasonable allowable allocable project coded payments account type using gl accounts preparation weekly financial reports backups send hq responsible disbursement bv cash payments petty cash cash book bank book bv financial activities june 2010 november 2010 company name city administrative finance coordinator project funded usaid united state agency international development organized preparing technical administrative financial files facilitated lodging arrangements visitor book flights local international staff traveling field local transportation international visitors maintained record keeping system office administrative financial files handled sending receiving distributing correspondence kabul washington dc served main point contact edcwashington assisted purchasing materials training workshops activities prepared payments procurement materials equipment furniture stationary project timely basis prepared monthly regular reports expense vouchers advance vouchers bank vouchers september 2006 may 2010 administrative officer cetena group – kabul afghanistan developed filing system established maintained standard system ensure files tracking ied improvised explosive devices project organized data information prepared maintained records documents control plans monitoring ied improvised explosive devices project facilitated new extend visa international staff followup flight booking confirmation cancellation ensured work permits visa international staffs uptodate performed administration duties education 1 2016 virginia international university master ’ business administration international business expected spring 1 2012 kardan university bachelor business administration finance business administration finance 1 2006 capital institute information technology diploma business administration business administration 1 2006 khurasan high school skills accounting accountant administrative army agency backup book budget business administration cash flow contracts dc documentation filing financial gl home office ims international business materials access excel microsoft office office powerpoint word procurement purchasing receiving record keeping transportation type workshops,ACCOUNTANT +aviation electronics technician summary seeking challenging position existing skills experience contribute company expanding technical abilities highlights proficient maintenance tracking software prezi microsoft office programs word excel powerpoint outlook adobe access auto cad commercial multiengine singleengine pilot airline dispatcher certified faa class 1 medical matlab labview experience 012013 012015 company name used instructional design process plan develop online courses partnership faculty smes building courses using standardized template blackboard lms environment utilized variety technology tools including canvas blackboard respondus studymate turnitin snagit camtasia html others create instructional media facilitated transfer development online courses blackboard lms canvas lms collaborated remote faculty prepare highquality interactive online courses academic noncredit delivery conducted quality assurance reviews courses instructional materials edited organized electronic information create highquality course content suited adult online learner worked blackboard system administrators troubleshoot issues online courses lms system prepare system upgrades testing lms staging servers 012008 current aviation electronics technician company name troubleshoot radar systems communication systems navigation equipment radar altimeter warning systems instrument landing system equipment electronic support measure systems electrooptical sensors ir turret search radar synthetic aperture radar test electronic circuits using commercial industrystandard equipment oscilloscopes digital multimeters logic analyzers dac converters spectrum analyzers signal generators time delay reflectometers isolate faults defects work side side quality assurance collateral duty inspector responsible writing quality deficiency reports technical discrepancies engineering investigations maintain repair inflight navigation detection systems aircrafts radar systems radar tactical displays iffsif equipment radar altimeters doppler navigation equipment radio navigation systems analog computing devices electronic countermeasures equipment laser fiberoptic infrared devices digital recorder systems aircraft digital systems use basic rf electronic test equipment specialized system test equipment completed maintenance action forms keep inventory parts supplies maintain technical library perform avionics corrosion control troubleshoot repair antisubmarine warfare sensors electronic warfare data link fire control tactical displays associated equipment uhf vhf receivers transmitters made repairs antennas repair install electrical connectors inspect install pressurized equipment waveguide components avionics gaskets seals calibrate test equipment interpret computer languages computer equipment 012003 012007 aviation electronics technician company name worked navys largest intermediate maintenance department providing component level repair exceeding 260000 components annually valued 557 million incorporated ensured strict attention detail repairing electrical aircraft systems using commercial industrystandard equipment oscilloscopes digital multimeters logic analyzers dac converters spectrum analyzers signal generators contributing 55 percent reduction backlog analyzed resolved intricate automated test equipment problems debugged complex computer generated data supporting 19 fa18 squadrons 11 aircraft carriers assembled checked handled inspected maintained operated reprogrammed repaired processed 2900 maintenance actions annually classified fa18 specialized repair assemblies maintaining 95 ready issue rate utilized technical manuals wiring schematics block diagrams electrical schematics drawings rapidly isolate malfunctions system wiring sub assemblies components education may 2016 bachelors science aeronautical science applied meteorology embryriddle aeronautical university city state gpa gpa 32340 aeronautical science applied meteorology gpa 32340 may 2008 associate science electronic engineering technology tidewater community college city state gpa gpa 38540 summa cum laude electronic engineering technology gpa 38540 summa cum laude languages bilingual fluent spanish english skills academic adobe articulate attention detail auto cad basic calibration canvas content credit delivery electrical schematics english forms html inspect inspector instructional design inventory labview laser logic materials matlab access excel microsoft office programs outlook powerpoint word radar multimeters navy communicator navigation organizational oscilloscopes problem solver quality quality assurance radio recording repairs repairing schematics servers signal generators fluent spanish technical manuals test equipment troubleshoot troubleshooting uhf upgrades vhf wiring additional information active dod secret clearance,AVIATION +assistant manager highlights microsoft office suite experience 042012 current assistant manager company name city state manage 84 million volume luxury shoe sales floor recruit train develop manage team 15 meet exceed sales goals communicate weekly buying office maximize market specific product assortment successfully plan execute various events product launches product knowledge trainings corporate events client luncheons charity events etc fulfill management responsibilities oversee store opening closing procedures direct sales floor activities assist customers input prepare sales reports daily inventory control etc 062011 042012 sales associate designer salon shoes company name city state competitive drive succeed commission based environment meeting superseding volume goals maintained constant client communication excelled providing customer service daily demonstrated indepth knowledge product current market trends meet customer needs internship designer salon shoes received top volume performance award worked closely many levels management various store projects sales associate key holder implement maintain merchandising directives ensure execution effective merchandising strategies conduct regular audits store paperwork including overagesshortages deposit slips etc track trends ensure cash control procedures place observed manage conduct inventories 122010 072011 sales associate key company name city state responsibility shipping receiving areas ensure staff adheres policies procedures create incentives drive key business objectives motivate sales team 052008 062009 assistant vp company name city state managed details conference calls travel arrangements meetings itineraries expense reports sample garments etc collaborated buying office concerning availability product shipping delivery dates pricing education 2009 fashion institute design merchandising city state 2011 san diego mesa college city state languages bilingual english spanish skills closing competitive client customer service delivery direct sales english expense reports inventory control market trends market meetings merchandising microsoft office suite office policies pricing receiving sales sales reports shipping spanish travel arrangements,APPAREL +teacher summary applying teaching positionchildcare professional skilled remaining calm pressure keeping daycare setting light playful works hard identify address behavioral educational issuescreative preschool teacher supports learning styles implements latest trends early childhood curriculum extensive knowledge developmental behavior problemschildcare provider committed offering safe loving environment children toddlers flourish highlights daycare management professional positive cheerful creative arts talent childcare management software programs basic clerical knowledge classroom management exceptional organizational skills training food handling preparation head start program knowledge certified early childhood education infant toddler preschool curricula preschool educator accomplishments cared home schooled child infancy fourth gradeworked special needs children including learning disabilities mental challenges physical impairments consistently received positive feedback parents experience teacher june 2002 december 2014 company name city state implementing lesson plans teacher strategies gold anecdotes caring children safety tracking sheet creation kingdom 130 technology drive georgetown ky 40324 5028686764 read stories children taught painting drawing craftsemployed variety materials children explore manipulate learning activities imaginative playdisciplined children recommended measures correct behaviorcreated infant area toddler area preschool area play within daycareoffered detailed daily reports outlined childs activitiesincorporated music art activities encourage creativity expressionmaintained daily records activities behaviors meals napscarefully identified warning signs emotional developmental problems childrenroutinely picked children school activities preschool teacher april 2013 june 2014 company name city state incorporated music art activities encourage creativity expressionoffered detailed daily reports outlined childs activitiescarefully monitored childrens play activitiescarefully identified warning signs emotional developmental problems childrenmaintained daily records activities behaviors meals napscreated implemented developmentally appropriate curriculumoffered stimulating curriculum accommodated learning stylessparked creativity imagination helping children discover new things dayidentified early signs emotional developmental problems children brought parents attention toddler teacher april 2012 april 2013 company name city state making lesson plans implementing lesson plans anecdotes caring children safety tracking sheet reason leaving father passing sparked creativity imagination helping children discover new things dayread stories children taught painting drawing craftsemployed variety materials children explore manipulate learning activities imaginative playdisciplined children recommended measures correct behaviorcreated infant area toddler area preschool area play within daycareincorporated music art activities encourage creativity expressionoffered detailed daily reports outlined childs activitiesmaintained daily records activities behaviors meals naps preschool teacher october 2010 march 2012 company name city state making lesson plans implementing lesson plans anecdotes caring children safety tracking sheetdisciplined children recommended measures correct behaviorcreated infant area toddler area preschool area play within daycarecarefully monitored childrens play activitiesoffered detailed daily reports outlined childs activitiesincorporated music art activities encourage creativity expressionmaintained daily records activities behaviors meals napscarefully identified warning signs emotional developmental problems childrenroutinely picked children school activitiescreated implemented developmentally appropriate curriculum education associate arts iece early childhood education present maysville community technical college city state last semester earning associate arts degree coursework early childhood educationcoursework child developmentcoursework child abuse preventionemphasis special needs educationcoursework includes nutrition health child safetyearly childhood education certificatecompleted 64 credits units continuing education classes associates degree early childhood education morehead state university infanttoddler cda tb skin test preschool cda date physical directors creditial food handlers permit 64 college credits cpr first aide orientation 1 2 teacher stageties gold head trauma training skills cpr certified orgnization skills communication skills teaching skills,TEACHER +platform architect healthcare incubation lab hil summary driven technology professional software architecture development background passion agile methodologies enjoy designing developing platforms consisting web applications services help businesses innovate stay competitive accomplishments 8 years experience architecting developing dataintensive webbased applications services expert level proficiency middle tier service oriented architecture soa functional proficiency data presentation tiers experienced designing developing horizontally scalable secure reliable multitenant web applications delivered saas model proven success working dynamic startups well medium large organizations adept navigating technical nontechnical challenges use excellent communication skills creativity practical knowledge experience collaborating crossfunctional agile teams include product development product owners quality assurance devops proven record collaborating internal external eg customers vendors partners regulatory entities team members experience 012015 current platform architect healthcare incubation lab hil company name city state premera blue cross notforprofit healthcare insurance provider state washington usa healthcare incubation lab internal startup backed funded premera blue cross center excellence coe hil tasked exploring developing new opportunities intersection healthcare insurance technology small team using lean agile practices focus businesses major pain points role team handson platform solution application architect regularly explore evaluate new technologies design solutions develop proof concepts pocs led collaborated enterprise solution delivery teams phases – ideation iterative delivery collaborated design development api platform enabling delivery teams rapidly exchange data external emrs electronic medical records well internal line business applications provided guidance current technology landscape advised management purchasing third party products engaging external vendors architected integrated managed okta idaas identity access management service enabling web applications web services follow consistent patterns integrating external internal identity providers allowing teams rapidly build deploy line business apps performed security code reviews web application security testing penetration testing identify remedy possible exploits vulnerabilities thus strengthening organizations security posture integrated open source commercial security penetration tools burp suite owasps zap zed attack proxy continuous integration delivery pipeline automatically systematically test successful deployments common web exploits 042014 012015 solution architect enterprise architecture strategy company name city state enterprise architecture strategy team premera designs systems solutions built used premera blue cross subsidiaries role team project architect essentially handson solution architect collaborated design development telephony analytics solution built using complex orchestration web services target customers specialized care management allowed premera reduce healthcare costs significantly improving healthcare outcomes internal technology consultant specializing service oriented architecture soa helped various teams adopt current software engineering industry standards practices resulting higher code reuse reduced delivery times participated core workgroup tasked developing templates high level detailed design documents used architecture team well individual delivery teams follow consistent standard within premera worked closely program managers project managers solution architects enterprise architects management define milestones ensure high level low level plans aligned throughout entirety project improved project success rate assisted various delivery teams adopting agile scrum kanban practices improve customer satisfaction reduce delivery time 012013 042014 application architect research development company name city state pricemetrix saas startup based financial district toronto ontario canada pricemetrix processes vast amounts transactionlevel data provides business intelligence solutions retail brokerages commercial investment banks us canada research development team pricemetrix designed developed bi analytics saas applications used financial advisors throughout north america daily basis application architect responsible designing developing unified saas platform hosting web applications services led development new flagship saas platform deliver business intelligence analytics large north american financial institutions resulted 30 annual revenue increase organization developed highly available mission critical web application high quality user experience used 35000 financial advisors daily basis resulted 30 annual revenue increase firm designed implemented sso singlesignon functionality pricemetrix web applications platform using saml 20 security assertion markup language protocol tokens microsoft adfs 20 active directory federation services wif windows identity foundation sts secure token services support multitude clients disparate authentication systems conducted daily standups technology business teams large retail wealthmanagement brokerages customize integrate pricemetrix analytics applications within proprietary order management systems dashboards 042010 012013 software developer research development company name city state developed data services core platform replace stored procedures functions enabled customer facing web applications services orchestrate complex functionality without rewriting business logic reducing solution development times 100 average 4 months vs 8 months prior built custom solutions interface existing legacy systems new applications provide seamless rich experience clients minimizing pains using legacy systems ported data warehouse various data marts database projects enabling development team fully automate deployment databases use source control manage database schema reducing build deployment times 85 092009 042010 enterprise application developer information systems company name city state oaccac notforprofit shared technology services organization supports ontarios community care access centres ccacs located toronto ontario canada created delivered high quality software services group resulted promotion enterprise applications group within 1st year joining company developed complex ajax webparts user custom controls large healthcare applications chris client health related information system hpg health partner gateway helped setup deploy cruisecontrol continuous integrationdeployment tool reduce build deploy times 70 092008 092009 software developer services company name city state developed improved applications used services team working closely network server specialists assisted design development oaccacs public website websites 14 client ccacs complex content management system nontechnical users developed improved applications used services team working closely network server specialists assisted design development oaccacs public website websites 14 client ccacs complex content management system nontechnical users integrated operations configuration management database cmdb windows management instrumentation wmi poll critical performance indicators servers whenever certain indicator reached predetermined threshold automated alert generated sent infrastructure operations teams via email instant messaging allowing preempt system failures outages education jun 2009 bachelor engineering systems computer engineering beng honours program university guelph city state canada information technology infrastructure library itil v3 training jan 2010 open group architecture framework togaf 9 level 1 training oct 2014 skills net aspnet active directory agile ajax api architect automate bi business intelligence cascading style sheets excellent communication ca computer engineering configuration management consultant content management creativity css client clients customer satisfaction data warehouse databases database delivery designing eclipse electronic medical records email financial focus forms functional gateway html iis information systems information technology insurance strategy itil java javascript linux logic mac messaging access c exchange windows modeling mvc enterprise network object oriented programming oct operating systems order management processes product development profit promotion proxy purchasing quality quality assurance research retail scrum servers scripting software engineering sql sql server telephony tsql uml visual studio wealthmanagement web applications website websites,HEALTHCARE +senior accountant summary seasoned professional proven ability perform critical accounting functions meet business needs ensure regulatory compliance corporations energy industry power gas crudefuel oil others indepth knowledge accounting principles practices including commodity cash settlements taxfinancial planning fiscal analysis account reconciliation monthyearend closing compliance management fast learner exceptional communication interpersonal skills able build relationships individuals levelsfrom frontline staff ceo techsavvy peopleoriented leader 15 years accounting prior experience part landmark food service family business houston areas emphasis accounting management ap ar gl budget performance variance analysis commodity settlements internal external audits sox compliance system implementation optimization pl analysis reporting gathering processing analyzing data internal fiscal controls financial statement preparation cash management account reconciliation tax planning management aspire accountability safety passion integrity respect esprit de corp highlights ms office oracle hyperion hyperion retrieve sap merrillreports dst bloomberg peoplesoft idc seagate crystal reports fundstation nucleus allegro citrix ap ar edms experience march 2006 june 2014 company name city state senior accountant managed accounting functions power gas company fleet highly efficient power plants 93 natural gas natural gassteam cogeneration plants currently operation construction provide 29k megawatts clean reliable electricity 20 us states canada managed executed accounting treasury administrative functions fastpaced setting performed monthend close journal entries including nonstandard entries account balance sheet reconciliations variance analysis forecasting functions executed commodity settlements resolve pricing disputes volume variances issues drafted invoices based contractual agreements reported status activity northeast us plants corporate offices prepared ferc reporting plants routine nonroutine accruals interacted scheduling deal capture legal trading commercial plantbusiness managers teams daily basis selected contributions successfully collaborated plant accountants gas schedulers traders interpreting resolving challenges arose companys commercial group individual plants partnered credit group managing prepayment margin settlements coordinating longterm deposits gathered data validated accuracy prepared files estimates journal entries recurring transactions financial management accounting tasks planned facilitated internal thirdparty audit procedures maintained sarbanesoxley sox documentation comply internal controls expertly reconciled ces margin call deposit activity involved prepaid accounts liabilities rollforward frs quarterly yearly schedules part monthend closings researched differences financial trading systems developed margin assist financial accounting team participated monthly calls regarding operational status plant facilities coordinate complex accounting functions general ledger apar monthyearend closings matters skillfully reconciled nucleus trading system peoplesoft 91 financials reconciled data gl accurately document gross margin october 2005 march 2006 company name city state accountant analyst performed accounting activities period significant corporate change borden chemical inc resolution performance products llc resolution specialty materials llc merged bakelite ag form worldslargest producer thermosetting resins 4b annual revenue managed accounting processes apar account updatesreconciliations speed accuracy interfaced vendors customers resolving discrepancies billing issues trained mentored newly hired staff streamlined daytoday procedures selected contributions defined implemented highly efficient ap processes documentation liaised clients seamlessly initiate electronic data management system edms functions march 2005 october 2005 company name city state accountant provided accounting expertise support investment management firm 129b assets management prepared quarterly semiannual annual financial statements oversaw sec regulatory filings 145 investment portfolios 64 retail funds 28 variable annuity funds 32 subadvised funds one contractual plan one separately managed account seven aim private asset management portfolios met financial reporting disclosure requirements selected contributions identified analyzed accounting reporting errors recommended revisions well process improvements eliminate redundant issues entrusted timely accurate execution financial statements schedules mdas expense ratios total returns report production processes advisor compensation fee tables financial information many accounting tasks july 2000 august 2004 company name city state analyst rotation conducted prebankruptcy accounting financial analysis postbankruptcy claims compression tasks former provider natural gas electricity communications products services wholesale retail markets prioritized completed full range accounting actions consolidating financial statements reconciling accounts preparing balance sheet summaries schedules annual reports coordinated facilitated audits systematically isolated researched resolved issues analyzed variances performed monthend closing processes enforced gaap guidelines assisted sec filings selected contributions bankruptcy proceedings analyzed reconciled negotiated settlements 75b companys 100b claims filed debtor entities secured agreements claimants resolve claims cooperated governmental inquiriesinvestigations worked diligently minimize liabilities built foundation success antonios flying pizza italian restaurant multigenerational family business landmark restaurant houston gained valuable experience levels business financial operations beginning ground floor advancing vice president education 1 1999 university houston city state accountancy bba gpa magna cum laude awarded gpa improvement scholarship accountancy magna cum laude awarded gpa improvement scholarship credentials training notary public texas real estate salesperson license ace yellow belt training cpr certified super user training peoplesoft 75 90 communication interpersonal skills personal information active volunteer houstonchevron marathon bp ms 150 calpine continued languages fluent italian dual us italian citizen conversational spanish skills accounting accruals administrative ap ap ar asset management balance sheet billing bloomberg citrix closing interpersonal skills cpr certified credit seagate crystal reports clients data management documentation fast financials financial financial management accounting financial accounting financial analysis financial reporting financial statements forecasting funds general ledger gl hyperion investment management italian legal managing materials ms office natural gas notary public oracle peoplesoft peoplesoft 75 peoplesoft 91 pricing processes producer real estate reconciling reporting retail sap sarbanesoxley scheduling settlements spanish tables user training trading systems trading system treasury annual reports yearend additional information community involvement active volunteer houstonchevron marathon bp ms 150 calpine continued,ACCOUNTANT +finance project coordinator summary accommodating project coordinator effectively manages strict deadlines schedules repetitive tasks positive cando attitude areas strength include professionalism high level organizational skills detail oriented multitasking capabilities selfdirected resourceful learner ability adapt easily change highlights financial statement analysis account reconciliation expert general ledger accounting strength regulatory reporting selfdirected adobe software proficiency effective time management strong organizational skills superior research skills flexible team player advanced computer proficiency pc accomplishments process improvement oversaw implementation cash applications system resulted costeffective service increased office organization implementation improved cash management accounting system research investigated analyzed operational processes identify resolve bottlenecks within internal operations data organization improved office organization compiling quarterly budget reports financial spreadsheets organizational charts company data reports using advanced microsoft excel functions cfo ownership maintain status reports provide management updated information client projects contracted accounts training successfully trained accounts receivables adjudication departments accounting software sage accpac 300 erp associated databases policies procedures focusing minimizing errors generating superior results experience company name july 2012 current finance project coordinator city state monitor regulatory activity maintain compliance health care records document management laws implement electronic document processing retrieval distribution systems collaboration information technology specialists check figures postings documents correct entry mathematical accuracy proper codes classify record summarize numerical financial data compile keep financial records using journals ledgers computers debit credit total accounts computer spreadsheets databases using specialized accounting software company name february 2012 june 2012 md verification divisiontemp contract position city state verification medical prescriptions accuracy medical offices pharmacists use telephone etiquette data entry daily goaloriented objectives company name january 2011 february 2012 compound pharmacy technician city state transfer medication vials appropriate number sterile disposable syringes using aseptic techniques receive written prescription refill requests verify information complete accurate prepackage bulk medicines fill bottles prescribed medications type affix labels mix pharmaceutical preparations according written prescriptions compound dispense medications prescribed doctors calculating weighing measuring mixing ingredients company name march 2006 june 2009 quality control specialist compliance coordinator city state reviewed monitored mortgage loan files completeness accuracy 100 files monthly helped transition company paper electronic storage scanning logging hard copies file data entry new set close file submissions held quarterly update meetings company policy procedures trained newly hired processors databases procedures assisted company policy procedure manual coordinated fdic representative internal company policies associated fair lending act education liberty university 2014 bachelor science business administration city state us minor biblical studies deans list academic achievement award 2013 coursework human resources community public health nonprofit management strategic planning management advanced computer applications economics organizational behavior marketing theological studies skills proficient microsoft office suite applications windowswordexcelpowerpointoutlook ms office cloud experience drive office 360 reporting excel based forecasting trending administration excellent interpersonal verbal written communication skills work outside vendors peers complete projects alignment company financial goals manage daily activities workload ar financial department company controller ability conduct monthly quarterly meetings discuss department goals objectives strong organizational skills juggling multiple tasks handling stressful situations extremely resourceful theres always solution given situation desktop publishing software photoshop wordpress html,FINANCE +assistant accountant summary accountantbusiness consultant objectives dynamic creative proactive accountant seeking longterm opportunity within business community professional experience education abilities would advantageous growth employer self profile summary acca finalist qualified diploma accountancy 10 years financial accounting public finance financial management experience skills financial management financial performance assessment financial planning accounting complianceauditingassurance cash management budgeting financial reporting cash flow statements business consultantadvisor business management accomplishments high integrity good sense customer care good judgment decisionmaking skills achivements best cashier barclays bank zambia limited 2002 best back office clerk barclays bank zambia limited 2003 referees 1 anna mwinga corporate affairs human resources manager national milling company po box 31980 lusaka tel 211 221149 cell 0977 757437 2 moses simpokolwe human resources administrative officer national science technology council experience 092005 current assistant accountant company name government republic zambia reporting accountant functions include closing monthly accounts preparing financial statements submission council board directors scrutinizing source documents completeness accuracy validity extracting details expenditure assets liability accounting system order analyze verify accuracy validity preparing worksheets assisting preparations financial statements monitoring expenditure ensure remain within authorized levels examining validity requests increase imprest levels preparing disbursement vouchers replenish imprest auditing various accounting transactions eg payroll education grants payments travel claim ensure correctness disbursements adherence relevant staff rules financial regulations administrative instructions practices process payments vendors goods services including calculating imputing checking payments correctness communicating discrepancies supervisors computing staff entitlements processing payments staff members regarding entitlements including salaries claims allowances monthly subsistence allowances reconciling bank statements local foreign currencies comparing transactions recorded bank statements accounting reports council clarifying interpreting variances may arise serving approving officer disbursements authorized level providing guidance training colleagues required verifying staff loans advances preparing memorandum various offices sectors determine verify salary data generate reports certify validate update payroll calculating end contract gratuity end service benefits payment benefits responding queries staff members internal auditors monitoring reviewing methods utilized remit payments supervising investigations non receipt payments assisting cashier daily operation cashiers unit responsible transfer payments ministry science vocational training reviewing incoming payments instructions regards banking details sources funds prepare payments final disbursement cashier dispatching payment instructions cheques banks creating receipts deposits incoming funds assisting staff members queries payments deposit related issues assisting cashier cash management conduct regular cash counts petty cash funds held council monitor analyze transactions entry accounting system investigating complaints nonreceipts monitoring cheque stock ordering new required filling archiving documentation required keeping date documentsreportsguidelines bearing matters related programmes ensuring compliance internal external auditors recommendations also government policies procedures preparing correspondence respond enquires respect budget matters work frequent interaction unit supervisors administrative officer staff including personnel government ministries maintaining fixed asset register council using sage pastel evolution provide regular ad hoc budget financial information sector order facilitate informed decisionmaking participate user feedback development budget financial policies procedures ensure financial resources fully properly accounted internal control policy strictly enforced monitor advice staff financial status projects programmes reconciling creditors accounts processing napsa paye vat ensure compliance statutory matters liaising banks office bank accounts performing duties assigned finance administration manger 012004 052005 bank clerk company name reporting branch manager functions include managing controlled stationery cheque books customer needs dealt appropriately monthly branch closed accounts investigating erroneous charges taking appropriate accounting actions customer queries preparation monthly deposits mobilized reconciling reviewing suspense account ensuring proper clearance procedures followed carrying routine tasks office eg filling vouchers 092001 122003 cashier company name reporting branch head cashier functions include providing customer services culturally diverse setting receiving personal company deposits local foreign currencies making payments withdraws personal company accounts local foreign currencies journaling batching transactions posting financial transactions computer system sorting soiled notes balancing reconciliation bank control accounts making payments suppliers goods services raising issuing managers cheques customers education training 2008 zambia accountacy business tuition centre acca ii part qualified 2001 diploma accountancy national institutes public administration nipa accountancy 1995 grade 12 school certificate kamwala secondary school 1990 chingwele primary school activities honors member association chartered certified accountants acca skills acca ii accounting accountant accounting system administrative ad auditing reconciling bank statements banking benefits budgeting budget business consultant business management cash flow cash management cashier closing communications skills interpersonal skills concise council customer services decisionmaking dispatching documentation filling finance financial financial management financial planning financial reporting financial statements preparing financial statements fixed asset register funds government grants notes managing office organizational skills organizing paye processing payments payroll personnel policies receiving reconciling reporting sage sorting spreadsheet sun supervising teamwork word processing written,ACCOUNTANT +accountant summary utilize customer relations management background obtain position company places importance efficiency success employ natural leadership interpersonal skills build relationships throughout organization experience accountant aug 2015 current company name city state accounting six companies maintained confidential information pay rates bonus targets pay grades processed payroll electronic deposits employee pay adjustments reconciled bank credit card accounts processed journal entries online transfers payments internal external analyzed cost control provided timely financial information support company goals cost effective purchasing office equipment supplies janitorial food beverage reviewed book entries ensure accuracy gl assisted cfo production monthly financials management reports prepared monthly annual expense forecasts including necessary recommended action required manage costs achieve budget tracked verified accurate receipt purchase orders verified costs vendor invoices processed ap weekly working 50 vendors processed company purchase orders communicated customers regarding orders researched resolved collections billing disputes tact efficiency researched resolved billing invoice problems ​ director finance accounts jun 2014 aug 2015 company name responsible daily entry accounting transactions received recorded deposited cash checks well reconciled records bank transactions verified purchase orders managed accounts payable invoices supplied payments vendors weekly basis reconciled bank credit card accounts researched resolved collections billing disputes processed payroll electronic deposits employee pay adjustments 70 issued paychecks contractors biweekly basis issued w2 employees 1099 contractors maintained confidential information pay rates bonus targets pay grades processed journal entries online transfers payments produced monthly financial summaries reports maintained employee files incident reports unemployment claims training progress maintained office inventory operations trainingconsultant franchisee general manager feb 2004 current company name state training operations consultant july 2015 current assist six store franchise training staff streamlining operations accordance corporate standards monthly unannounced inspections inspect product operation standards work store managers developing effective action plans improvement guide team members execution determined plans franchisee june 2007 february 2011 grow performance culture based teamwork innovation training creatively constructing advertising promotional deals accordance corporate initiatives implemented maintained corporate standards drive revenue reduce expenditures meet exceed revenue profit targets maintain integrity stores including coding sanitation equipment major appliances labor food cost management inventory management community customer relations established implemented internal training timemanagement program handled tasks related payroll inventory job scheduling managed accounts payable accounts receivable conjunction company accountants prepared reports spreadsheets administrative documents maintained office calendars open prioritize mail receive prioritize phone calls general manager february 2004 april 2007 orchestrating directing crew consisting 20 people hire develop promote talented employees fit unique cultures restaurant environment improve operational statistics efficiency patient service representative jun 2012 nov 2016 company name consistently build positive report patients accurately efficiently registering timely manner perform daily administrative duties including cash management internal quality assurance insurance processing communication patient account resolution billing assistance provide preliminary assessment patient health serve liaison patients medical providers mentor new employees company policies practices develop implement client service techniques better serve patient corporate needs compliance comprehension hippa regulations effectively prioritize tasks education bachelor science accounting strayer university city state,ACCOUNTANT +lead aerospace assembler summary accomplished highly motivated aerospace assemblertechnician solid history achievement completing large structural assemblies microminiature component repair cable repair rotary fixedwing aircraft platforms proficient interpreting blueprints working others meeting production deadlines seasoned leader experience tactfully communicating others order train competent job skills critical thinking decision making handpower tools thoroughly inspects work problem solving time management troubleshooting experience company name city state lead aerospace assembler 062016 current trained led team six assemblers quickly efficiently build landing gear beams ensured equipment properly installed working correctly planned work determined appropriate tools equipment needed workday processed work orders prioritized jobs communicated prior shift assess work needs day company name city state aviation electronics technician 092011 102015 adjust repair replace malfunctioning components assemblies circuit boards using hand tools soldering irons test troubleshoot instruments components assemblies using multimeters connect components assemblies transformers relays switches inflight refueling systems etc read interpret maintenance manuals technical publications engineering diagrams determine feasibility method repairing defective components keep records maintenance repair work coordinate work engineers technicians aircraft maintenance personnel inspect completed work certify maintenance meets standards aircraft ready operation education training administration justice 2018 college canyons city state projected graudation date summer 2018 certificate 2012 naval fleet training center city state microminiature electronics repair certificate 2011 center surface combat systems city state miniature electronics repair certificate 2011 naval air technical training center city state aviation electricians mate strand high school diploma 2010 diamond ranch high school city state,AVIATION +regional development manager summary strategic leader organization utilizing creativity innovation experience technical education people skills business relationships inspire win development best class people deliver best class results experience company name city state regional development manager 012003 current real estate coo head north america real estate operations accountable project management transactions procurement facility management activities 25 million sf real estate across united states canada representing annual capital plan operating expense budget 450 million 14 billion per year respectively lead staff 90 employees plus outsourced real estate providers accountable delivering legendary customer experiences svp head retail real estate distribution strategy led staff fifty employees driving strategic development tactical implementation real estate program across us footprint direct capital expenditure manage expenses portfolio 1300 branches accountable new construction renovations relocations consolidations architectural project management disposition surplus property purchasing facility management asset reinvestment lease administration contract administration align real estate strategies across lines business recommend final approval execution physical distribution activities transactions contracts legal documents business cases vp director development services commanded cultivated team twentyfive employees responsible executing 300 million capital budget strategically develop physical real estate portfolio across entire us retail footprint ran best class program identifying mitigating risk decreasing cost driving reduction overall project durations provided customers highest quality product attainable created maintained ensured operation within processes policies extended brilliance across lines business advance innovative ideologies make td bank better bank managed construction procurement vendor management divisions spearheaded organic growth bank initial stages washington dc market secured completely new team attorneys contractors vendors engineers expediters project managers responsible schedule budget permit contract construct stores maryland virginia washington dc educated drove adherence company policies processes supervised team multiple project managers company name city director construction 012000 012002 managed team ten employees design construction maintenance restaurants throughout united states value engineering change management reduced average store total project cost construction duration designed real estate strategies managed pipeline prepared annual capital budget managed team executing project milestones developed new consultants vendors contractors company name construction manager 011999 012000 supervised new major remodel construction throughout northeast us developed feasibility packages budgets schedules business cases real estate agreements worked various towns utility providers agencies gather permits conducted presentation applications various municipalities public hearings teamed public affair experts political consultants assist development throughout region reducing permit timeframes removing roadblocks delivered best quality profitable restaurants customer company name project engineer 011996 011999 supervised construction projects geography covering 112 stations throughout three states fourteen counties ensured locations properly maintained compliant laws regulations performed inspections supervised projects ensured safe efficient working environment station prepared bids purchase orders waste stream estimates organized disposal wastes compliance epa local regulations education training masters science environmental technology 2000 new york institute technology city state environmental technology bce civil engineering 1996 villanova university city state civil engineering icsc corenet usgbc gbci reeb american society civil engineers asce certifications corenet mcr progress lean six sigma progress leed green associate 2013 top 10 real estate professional 40 leadership profile integrity transparency inspirational decisive impactful loyal people leader passionate competitive solid judgment skills key functional experience real estate law finance transactions construction management market planning data analytics program management change management communications procurement facility management lease administration risk management compliance strategic sourcing vendor management mergers acquisitions skills budgets budget c change management competitive consolidations construction management contract administration contracts dc design construction driving facility management finance functional leadership law legal documents director market planning market mergers acquisitions new construction policies processes procurement program management progress project management purchasing quality real estate renovations retail risk management six sigma strategy strategic development strategic sourcing vendor management,CONSTRUCTION +consumer services advocate career overview dedicated customer service representative motivated maintain customer satisfaction contribute company success core strengths strong organizational skills seasoned conflict resolution active listening skills energetic work attitude telephone inquiries specialist customer service expert adaptive team player visual merchandising proficiency fashion knowledge openingclosing procedures telecommunication skills invoice processing accomplishments customer service researched calmed rapidly resolved client conflicts prevent loss key accounts customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders database maintenance assisted managing company database verified edited modified members information product sales crosssold services rate 30 upgrading customers different plans product packages computed data reports provided required weekly monthly quarterly reports listing sales figures client track records work experience consumer services advocate june 2014 january 2015 company name city state answered phones sent emails placed orders spoke customers went troubleshooting tips trained new hires helped company grow multi branded company crosstrained provided backup customer service representatives needed computed accurate sales prices purchase transactions developed highly empathetic client relationships earned reputation exceeding sales goals generated sales inventory reports excel data variety sources maintaining 100 accuracy rate prepared sold broad range customized merchandise individuals commercial accounts guaranteed positive customer experiences resolved customer complaints account manager january 2014 june 2014 company name city state answered phones made payments spoke customers contacted mortgage insurance companies assisted agent surpassing sales goal month 30000 promptly responded general inquiries members staff clients via mail email fax guaranteed positive customer experiences resolved customer complaints developed new customer prospects referrals executed outbound calls existing customer base resulting increase sales generated leads new sales telephone email contact customers customer service representative april 2013 december 2013 company name city state answered phones scheduled appointments went troubleshooting tips communicated warranty companies insurance providers communicated merchandise needs issues appropriate supervisors accurately logged daily shipping receiving orders guaranteed positive customer experiences resolved customer complaints assisted customers store product complaints promptly responded general inquiries members staff clients via mail email fax worked strict deadlines responded service requests emergency callouts developed highly empathetic client relationships earned reputation exceeding sales goals managed quality communication customer support product representation client shipping receiving august 2012 april 2013 company name city state answered phone shipped received packages car parts worked front counter worked strict deadlines responded service requests emergency callouts interacted customers retail buyers followup shipping statuses expedited orders promptly responded general inquiries members staff clients via mail email faxpromptly responded general inquiries members staff clients via mail email fax successfully interacted customers retail buyers expedite orders assisted customers store product complaints responsible ringing customers timely manner guaranteeing high level customer service assisted customers finding outofstock items developed new customer prospects referrals communicated merchandise needs issues appropriate supervisors accurately logged daily shipping receiving orders stocked rotated inventory regularly hostess server june 2011 august 2012 company name city state greeted customers showed seats placed orders customers served food accurately timely manner assisted customers store product complaints worked team member performing cashier duties product assistance cleaning prevented store losses using awareness attention detail integrity guaranteed positive customer experiences resolved customer complaints replenished merchandise shelves items stockroom performed store opening duties including counting cash drawers checking equipment proper functioning seaman recruit may 2010 june 2011 company name city state fulfilled responsibilities seaman recruit us navy basic training program selected lay watch entire division selected guidon division educational background associate science computer science southern university city state continuing education computer science high school diploma dance alabama state university city state continuing education dance computer science student body government representative high school diploma dance 2008 alabama school fine arts city state student body government representative 37 gpa skills cash handling shipping receiving careful active listener multitasking professional friendly,ADVOCATE +executive chef professional summary talented executive chef twenty five years experience developing menus working head chefowner mobile catering business fast food cajun classical seafoodcajuncreole family restauranttwenty five years professional experience dynamic resourceful skilled executive head chef proved success record fine dining cateringhighly skilled chef proved ability produce quality menu items tight deadlines core qualifications food beverage handling expert italian cuisine expertise skillful kitchen staff trainer ethnic foods preparation capable concession stands manager food cost control specialist french cuisine talent food cost analysis expert american cuisine expert international culinary skills ability handle fastpaced back house operations environment well front house understanding ability handleresolve problems kitchen productivity successful kitchen staff supervisor strong customer relationship builder cash handling plate presentation skills special dietary needs expert proficiency inventory ordering food handling knowledge proved leadership skills food production quality knowledge reliable punctual committed high level cleanly kitchen customer service maintenance staff scheduling knowledge interviewing training ability sensitive cultural diversity knowledge basic food preparation strong restaurant serving experience knowledge products teamoriented selections willing work pressure menu development skills written oral communication skills open table experience good personal hygiene proved success upselling works well pressure basic knife skills preparation various food items consistently complies polices uses proper sanitation practices procedures able work fast paced banquet operations offsite environment catering expert able work hands continuously experience december 1987 company name city state executive chef operations management food preparation responsible coordination 12 servers restaurant capacity 200 baked roasted broiled steamed meats fish vegetables foods estimated amounts costs required supplies food ingredients helped preparation setup service catering events performed transactions cordial efficient professional manner prepared food items cleaned inspected galley equipment kitchen appliances work areas spoke patrons ensure satisfaction food service trained new employees trained kitchen staff proper use equipment food handling portion sizing responsible design preparation menu items private homeoffice setting supervised kitchen staff 10 people ensured proper event setup food preparation kitchen cleanup proper shut adjusted monthly menus maximize use seasonal local ingredients delicacies developed variety menu items catering customers food allergies diet restrictions glutenfree vegan items managed kitchen operations high grossing fastpaced fair concession kitchen trained staff eight employees correct facility procedures safety codes proper recipes plating techniques managed preparation presentation desserts catered events responsible kitchen operations banquet events buffet lines room service orders hotel restaurant hired trained staff 12 food preparation employees oversaw 10 cooks sous chef part overall back house operations managed food produce receiving process 100 accuracy frequently switched positions cold food prep soup station chef relief chef mid shift support changing needs large industrial kitchen developed popular daily specials personally sourced ingredients broiler sauté stations responsible daily set five stations developed popular daily specials personally sourced ingredients broiler sauté stations ensured minimal product shrink coordinated secondary usage product executed various kitchen stations assisted meat fish sauté pantry informed patrons establishment specialties features instructed cooks workers preparation cooking garnishing presentation food loaded dishwashers handwashed items pots pans knives planned prepared food parties holiday meals luncheons special functions social events specialized preparing fancy dishes andor food special diets stocked rotated products stocked supplies paper goods timely basis supervised coordinated activities cooks workers engaged food preparation used food handling standards collaborated personnel plan develop recipes menus compiled maintained records food use expenditures cooked food properly timely fashion using safety precautions cooked exact number items ordered customer working several different orders simultaneously created explored new cuisines directed operation organization kitchens foodrelated activities including presentation serving food ensured consistent high quality plate presentation ensured firstinfirstout system ingredients labeled stored properly maintained contact kitchen staff management serving staff customers maintained system control storage temperatures proper functioning kitchen equipment oversaw kitchen employee operations ensure production levels service standards maintained seasoned cooked food according recipes personal judgment experience suggested additional items customers appropriate increase restaurant sales maintained knowledge current menu items garnishes ingredients preparation methods consistently adhered quality expectations standards delivered exceptional dining experience friendly fast service completed closing duties including restocking items closing cash drawer accurately recorded orders partnered team members serve food beverages exceeded guests expectations effectively used items stock decrease waste profit loss correctly calculated charges issued bills collected payments checked deliveries signed products received received frequent customer compliments going beyond normal duties education 2011 le cordon bleu culinary school city state usa associate arts culinary arts hospitality restaurant management le cordon bleu culinary arts hospitality restaurant management specialized aspects culinary cuisine professional affiliations member small business association 2005 present member uspca united states private chef association skills allergies basic cash handling closing oral communication cooking cost analysis cost control customer service fashion fast features inventory leadership skills office works operations management personnel presentation skills profit quality receiving safety safety codes selling sales scheduling servers supervisor trainer health department certified,CHEF +sales associate summary serviceoriented employee 19 year background customer service dedicated making customers happy aiding fulfilling needs well excellent communication time management skills handles tasks accuracy efficiency willing go extra mile takes get task done whether taking orders via phone person take time care needed make sure job task hand done right highlights high customer service standards strong organizational skills active listening skills courteous demeanor energetic work attitude adaptive team player accomplishments customer service researched calmed rapidly resolved client conflicts prevent loss key accounts sales consistently generated additional revenue skilled sales techniques product sales crosssold services upgrading customers different plans product packages customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders experience sales associate 112008 company name city state answer customers questions merchandise advise customers merchandise selection itemize total customer merchandise selection checkout counter using cash register accept cash charge card purchases pack customer purchases bags cartons take inventory examine merchandise identify items reordered replenished stock shelves racks cases bins tables new transferred merchandise stamp attach change price tags merchandise referring price list receive open unpack issue sales floor merchandise clean display cases shelves aisles design set advertising signs displays merchandise shelves counters tables attract customers promote sales lead decorator 072003 092014 company name city state oversee activities directly related making products providing services train new employees oversee personnel processes determine goods services sold based forecasts customer demand perform sales floor work greeting assisting customers stocking shelves taking inventory plan direct activities sales promotions coordinating department heads required develop implement productmarketing strategies including advertising campaigns sales promotions plan store layouts design displays observe color products baked adjust oven temperatures humidity conveyor speeds accordingly set oven temperatures place items hot ovens baking combine measured ingredients bowls mixing blending cooking machinery measure weigh flour ingredients prepare batters doughs fillings icings using scales graduated containers roll knead cut shape dough form sweet rolls pie crusts tarts cookies products place dough pans molds sheets bake production ovens grills check quality raw materials ensure standards specifications met check equipment ensure meets health safety regulations perform maintenance cleaning necessary apply glazes icings toppings baked goods using spatulas brushes decorate baked goods cakes pastries set time speed controls mixing machines blending machines steam kettles ingredients mixed cooked according instructions prepare maintain inventory production records order receive supplies equipment operate slicing wrapping machines develop new recipes baked goods work one one customers help fill needs sit customers design birthday cakes anniversary cakes wedding cakes decorator 041996 112000 company name city state set time speed controls mixing machines blending machines steam kettles ingredients mixed cooked according instructions decorate baked goods cakes pastries apply glazes icings toppings baked goods using spatulas brushes check equipment ensure meets health safety regulations perform maintenance cleaning necessary customer service phones deliveries education high school diploma may 1999 coastal carolina university city state marine sciences high school diploma trinity high school city state skills advertising cash register color cooking critical thinking customer service decision making english maintain inventory inventory listening machinery marketing materials personnel processes productmarketing speaking quality reading safety sales tables phones time management,SALES +business development coordinatorevent coordinator summary dynamic creative business development coordinator successful career marketingpromotionspublic relationsproject communications management highlights event management negotiation skills customer targeting polyglot social networking online marketing strategies teamwork problem solver skills responsible reliablehighly motivated career advancementable deal mature manner problem solvingwilling learn accept constructive criticismwilling helpgood attitude around otherscalm focusedgood knowledge social mediaable use initiative work part teamexcellent communication organizational skillsversed aspects marketing campaigns concept development execution launchskilled marketing professional focused exceeding revenue goalsbuilder strategic partnershipnew customer acquisition expert emphasizes mix online offline marketing strategies experience company name november 2013 current business development coordinatorevent coordinator city state identify customer care needsnetworking events established good strong relations particular main businessassociations companies cityscreen potential business deals coordinating requirementsdeveloping negotiating contractsintegratingcontract requirement business operationscodevelop implement strategic marketingidentify specific opportunities direct marketing efforts toward particular based practices areas clientsdeal chamber commerce italian consulateresearching markets identify opportunities eventsleasing clients ascertain precise event requirementsproducing detailed proposal eventsagreeing toand managing budgetidentify professional trade associations company affiliateassist development proposals responsesidentify evaluate crossmarketing prospects assist crossmarketing initiatives track success ratiocoordinate content web print materials bc logo etc update edit firmwide business development materials including brochures email alerts website collaborate others marketing department ensure integrity firm brand protects organizations value keeping information confidential update job knowledge participating educational opportunitiesreading professional publicationmaintaining personal networks participating professional organization enhance organization reputation accepting ownership accomplishing new different requests exploring opportunities add value job accomplishments needed assistant manager openingclosing restaurant company name january 2008 october 2013 dental hygienist city state prepares treatment room patient adhering prescribed procedures protocolsprepares patient dental hygiene treatment welcoming soothing seating draping patientprovides information patients employees answering questions requestsmaintainsinstrumentation dental hygiene treatment sharpening sterilizing selecting instrumentscompletes dental prophylaxis cleaning deposits stains teeth beneath gum marginsdetects disease completing oral cancer screening feeling visually examining gums using probes locateperiodontal disease assess levels recession exposing developing radiographic studiesarrests dental decay applying fluorides cavity preventing agentsmaintains patient appearance ability masticate fabricating temporary restorations cleaning polishing removable appliances placing carving finishing amalgam restorations removing cement fromcrowns bridgeseducates patients giving oral hygiene plaque control instructions postoperative instructionsproviding reminders time next dental hygiene visitdocuments dental hygiene services recording vital signs medical dental histories charting inpatient recordsmaintains patient confidence protects operations keeping information confidential company name october 2003 august 2008 waitressbartendercashierfloor manager city state due srl turin italy customer care assigned tasks associates staffed projects tracked progress suggest new ideasplanned executed events marketing programsdeveloped executed marketing programs general business solutions resulting increased companyexposure customer traffic salescash outmonthly meeting staff ownersmix serve drinks customers directly waitstafftake orders serve food beverages due srl company multiple business turin italy gran bar piazza gran madre di dio2 wine bar hafa cafe via santagostino 23c moroccan bar jam club via murazzi del po19 bardisconightclub rock city corso dante alighieri 19 disconightclub cashier bar coordinator big music events 122006 102011movement torino music festival turin italy direction immediate supervisor coordinating cashier bar servicesorganize distribute verify work othersadministrative accounting dutiesresolve cashier bar problems movement torino music festival big event usually attended 600015000 people education liceo linguistico europeo cadorna 2002 high school diploma foreign languages city italy languages italian mother tongue english spanish french bachelor science dental hygiene 2007 università degli studi del piemonte orientale amedeo avogadro novara italy master social media digital marketing turin italy,BUSINESS-DEVELOPMENT +staffing manager professional summary well change possesses extensive expert knowledge human resources employment process within variety industries job title focused improving productivity increasing efficiency enhancing quality consistently exceeds goals staffing retention human resources recruiter accomplished sourcing screening qualifying closing candidates well coordinating interviews follow skills good judgment human resources policies job fairs planning workforce planning prescreening candidates time management sales techniques safety training prescreening candidates employment laws practices work history 062014 current staffing manager company name – city state top performer top quartile expectations recognized setting branch record placements hours first quarter recruited high number new companies candidates recaptured previous companies business expanded existing client relationship generate additional job orders recruiting placement source screen interview qualified candidate pool based job specifications customer needs preferences present assist client selection candidate process fulfill job orders ensuring qualified capable motivated candidates fulfill client expectations maintain ongoing contact client companies temporary professionals currently assignment ensure receive exceptional customer service resolve customer service issues quickly efficiently maintain highest level customer satisfaction develop pool available temporary administrative professional workers quickly fill job orders short term assignments candidate recruitment retention develop pool available temporary administrative professional workers quickly fill job orders short term assignments business development develop grow client base marketing services temporary andor temporaryto fulltime staffing solutions market clients via telephone well conduct inperson meetings key managers seniorlevel executives market clients via telephone well conduct inperson meetings key managers seniorlevel executives build existing client relationships generate additional business opportunities participate market services networking events increase organizational presence local business community developed facilitated job recruitment fairs promptly corresponded applicants coordinated conducted interviews led creation recruiting plans open positions developed salary proposals new recruits made salary adjustments managed contract renewals promotions developed facilitated job recruitment fairs addressed employee harassment allegations work complaints concerns 022013 current healthcare recruiter company name – city state established relationships clients developed recruiting strategies find right talent board hr compliance training developed candidate pool engagement led recruitment process including initial assessments interviews offers counsel candidate company benefits salary company environment provided recruitment guidance clients including hiring managers hr professionals participated webinars conferences regarding employee referral programs recruiting worked outside recruiters partnering 5050 split arrangements created completed personnel action forms hires terminations title changes terminations tracked candidates pushed feedback disqualifications timetofill statistics variables 122011 082013 marketing director company name – city state developed executed marketing plans orthopedic specialty group implementing hospitals nursing homes outpatient care centers medical facilities responsible recruiting developing key talent including clinical staff positions improving internal processes ongoing customer relations services maintained knowledge new existing surgical techniques medical devices contact regular basis referring physicians prospective physicians clinics hospitals established maintained interactive relationships managed care teams office staff doubled patient census revenue within first 6 months start date designed office brochures tv commercial postingediting content social media identifying special practices physicians increase marketing value healthcare facility responsible providing information insights regarding customers markets marketing effectiveness created submitted complete weekly marketing reports census market information competitive activity promotional marketing ideas participated health fairs local events market facility created maintained organizational brand devising brand strategies created completed personnel action forms hires terminations title changes terminations 012010 012011 patient care services representative company name – city state partnered local organizations universities engagement interest jobs offered community converted employee status temporary permanent screened applicants based qualifications background facilitated new employee orientations foster positive team attitude prescreened resumes prior sending corporate hiring managers consideration networked industry contacts association memberships associates posted positions approved recruitment channels developed salary proposals new recruits made salary adjustments managed contract renewals promotions led creation recruiting plans open positions promptly corresponded applicants coordinated conducted interviews organized new employee orientation schedules new hires developed facilitated job recruitment fairs addressed employee harassment allegations work complaints concerns 012007 012009 patient care services representative company name – city state addressed employee harassment allegations work complaints concerns conducted exit interviews verified employment termination paperwork completed supported management developing implementing personnel policies procedures hired employees initiated new hire paperwork process explained human resources policies procedures laws standards regulations employee tracked key dates deadlines maintained specific personnel lists organized new employee orientation schedules new hires promptly corresponded applicants coordinated conducted interviews coordinated meetings developed meeting content presented human resources law updates led creation recruiting plans open positions 012006 012007 surgery coder company name – city state tracked key dates deadlines maintained specific personnel lists coordinated meetings developed meeting content presented human resources law updates promptly corresponded applicants coordinated conducted interviews posted positions approved recruitment channels made salary adjustments managed contract renewals promotions prescreened resumes prior sending corporate hiring managers consideration facilitated new employee orientations foster positive team attitude 012004 012006 administrative assistant company name – city state promptly corresponded applicants coordinated conducted interviews led creation recruiting plans open positions developed salary proposals new recruits made salary adjustments managed contract renewals promotions posted positions approved recruitment channels prescreened resumes prior sending corporate hiring managers consideration facilitated new employee orientations foster positive team attitude screened applicants based qualifications background supported annual program name program preparing worksheets communication materials coordinating meetings converted employee status temporary permanent researched prepared new termination employment policy tracked candidates pushed feedback disqualifications timetofill statistics variables specifically assigned department name department recruitment number requisitions 012003 012004 medical insurance specialistpain control associate company name – city state conducted exit interviews verified employment termination paperwork completed supported management developing implementing personnel policies procedures hired employees initiated new hire paperwork process explained human resources policies procedures laws standards regulations employee developed facilitated job recruitment fairs organized new employee orientation schedules new hires tracked key dates deadlines maintained specific personnel lists coordinated meetings developed meeting content presented human resources law updates promptly corresponded applicants coordinated conducted interviews led creation recruiting plans open positions made salary adjustments managed contract renewals promotions developed salary proposals new recruits 011999 012003 medical insurance account representative company name – city state coordinated meetings developed meeting content presented human resources law updates promptly corresponded applicants coordinated conducted interviews led creation recruiting plans open positions developed salary proposals new recruits made salary adjustments managed contract renewals promotions tracked candidates pushed feedback disqualifications timetofill statistics variables specifically assigned department name department recruitment number requisitions created completed personnel action forms hires terminations title changes terminations handled immigrationrelated issues business unit education 1 1998 diploma sharyland high school city coursework english communications journalism 1 2000 diploma south texas vocational college city state 1 2002 south texas college mcallen texas lvn utpa 20022004 edinburg texas 41 college hours new start cna school 20112011 mcallen texas cnatexas certified skills administrative benefits brochures business development cna competitive conferences content client clients customer relations customer satisfaction customer service editing hiring hr marketing plans marketing market meetings office networking nursing organizational processes recruiting recruitment staffing telephone tv,HEALTHCARE +la carte chef chef de cuisine summary professional cook 10 years combined job work training experience background managerial nonmanagerial positions high quality restaurants organizations firm foundation built respect execution proper cooking techniques importance always able learn grow professional highlights focused disciplined high volume production capability focus portion cost control inventory management familiarity sous vide technique effective communicator organizational skils task oriented experience company name city state la carte chef chef de cuisine 102015 current supervise 10 cooks across two kitchens encourage motivate staff members uphold quality standards keeping club traditions expectations planning preparation three seasonal menus creating nightly specials revolving around seasonality using many local ingredients possible contemporary trendy cuisine respect traditions favourites club members effectively expedites la carte service management protein perishable dry goods inventory focus utilisation cost effectiveness 100 200 covers nightly company name city state sous chef 042015 current effectively managing kitchen team 12 cooks stewards two kitchens property tasked preparation execution special event menus planning executing daily changing dinner menu strong focus locality ingredients responsible extensive running inventory fresh proteins training new cooks team members understand quality standards proper cooking techniques 75175 covers nightly company name city state lead expeditor 022014 022015 masters golf tournament terrace kitchen high pressure environment time management stress management effective planning organisational skills 8001100 covers 3 hours company name 122009 052014 merion cricket club haverford pa junior sous chef viking culinary center haverford pa chefinstructor cloud catering events nyc ny cook black rat winchester england stage craigie main cambridge stage four seasons resort aviara carlsbad ca intern education 2009 culinary institute america city state bachelors professional studies culinary arts restaurant management assisted numerous schoolsponsored catering events 450 people member intercollegiate soccer team four years serving captain one year kitchen assistant saturday morning 15 person adult education classes residence assistant 2 12 years skills interpersonal skills cooking critical thinking dependability focused human relations inventory listening skills time personnel management skills stress management supervision teaching leadership enthusiasm passion cooking problem solving,CHEF +p director information systems pacs administratoris systems analyst summary developed solid history managing multiple projects employees simultaneously implementing workable strategies constant focus future company combination proven success management project management pacs development implementation communication skills developed public relations manager creates rare level proficiency problemsolving ability complement success company project department highlights computer skills windows pc server os platforms current ms office ms sql server 20002008 unix linux internet explorer adobe photoshop frontpage dreamweaver flash powerpoint photo finish pagemaker wordperfect imap4 plus many others pacshis related cpsi modules chartlink clientware emr versions imagelink pacs software server systems directed development noncpsi mckesson pacs efilm philips isite sectra ge centricity current ge philips toshiba siemens konica kodak fuji radiology modalities us ct cr mr etc as400 hms speechq mmodal docqroute kronos hms letters reference material examples available upon request accomplishments director information systems south baldwin rmc responsible leveraging technology security communication resources within hospital 6 outlying properties position required coordinating leadership corporate parent community health systems balancing local administration early tenure able develop new level communication cooperation nursing financial administration physicians chs corporate sat number committees within company community maintain cooperation allowed us advance addition successfully developing mentoring exceptional team 6 two years position implemented first three phases electronic medical record hospital owned physician offices completed new data center implementation conversion fiber backbone communications digital phone system windows 7 upgrade 800 users total systems upgrades clinical departments facility shifted higher level within chs network 250 hospitals awarded numerous national accolades thirdparties due changes made department team experience director information systems pacs administratoris systems analyst city state company name aug 2012 jul 2014 director information systems south baldwin rmc responsible leveraging technology security communication resources within hospital 6 outlying properties position required coordinating leadership corporate parent community health systems balancing local administration early tenure able develop new level communication cooperation nursing financial administration physicians chs corporate sat number committees within company community maintain cooperation allowed us advance addition successfully developing mentoring exceptional team 6 two years position implemented first three phases electronic medical record hospital owned physician offices completed new data center implementation conversion fiber backbone communications digital phone system windows 7 upgrade 800 users total systems upgrades clinical departments facility shifted higher level within chs network 250 hospitals awarded numerous national accolades thirdparties due changes made department team brought south baldwin regional medical center facilitys first isbased pacs administrator initial reorganization pacs environment creation pacs related support procedures documentation responsibilities quickly expanded projects identified productivity improvements could made projects included becoming 247 dedicated technical resource radiology functions meaningful use implementation coordination fileserver redesign stable productive use network system optimizations needed improve efficiency outlying clinic improvements encourage singlecompany relations number others needed primary focus always providing necessary tools support constant improvement patient care manager imagelink pacs city state company name jun 2006 jul 2011 hiring position cpsi senior project manager special projects division 3 months position recruited imagelink pacs division implementation project manager promoted assistant manager manager division primary responsibilities system install scheduling preparation complete onsite implementation three week onsite implementation imagelink system entailed coordinating server placement networking hospital directing installation server reading hardware coordination modality vendors establish dicom communication new system integration cpsi vendor radiologist staff training conversion data previous radiology system number sites requested perform conversion data without involving previous vendor success situations required developing indepth familiarity numerous systems including mckesson ge centricity philips isite orthoview efilm spectra pacs systems responsibilities included development planning programming travel sales assist promoting imagelink product acquired additional familiarity competitor systems order keep imagelink current needs customers provide employees training relevant implementations broad spectrum involvement multiple pacs systems left knowledgeable use tools configuration cpsi mobile september 2006 imagelink use 27 cpsis 950 hospitals nationwide 101 sites added time imagelink implemented 58 either directly onsite supervisory capacity retaining ultimate responsibility installs overall performance division employees servicespublic relations project manager city state company name oct 2003 apr 2006 addition managing aspects companys information systems handled development execution public education outreach plans materials including public meeting organization facilitation direct mail printed collateral website updates public relations events primary clients included city tucson arizona department transportation pima county nevada department transportation federal highway administration ics director senior hardwaresoftware support technician city state company name may 2002 jun 2003 accepting full authority corporate information communication security systems primary responsibilities included employee management cost control developing directing implementation related projects assuring team consistently maintained systems services customers employees relied efforts position resulted 60 increase employee productivity development first private label auction site one key clients creating first source income ics department spending ics department decreased 100000 hired position direct assistant vice president ics information communication services department duties included project management documentation policies procedures reporting overall status ics department year built first comprehensive ics procedure manual well creation replacement corporate communication related policies education high school diploma mount desert island high school skills project manager pacs radiology dicom integration integrator mckesson networking sales sales scheduling staff training training sales clients security direct mail public relations documentation backbone data center mentoring phone system windows 7 cost control increase systems analyst project management adobe photoshop as400 dreamweaver emr excellent multitasker flash frontpage hms internet explorer kronos linux ms office ms sql server ms sql server 2000 pagemaker photoshop powerpoint problemsolving siemens simultaneously sql sql server sql server 2000 technology management unix wordperfect,PUBLIC-RELATIONS +office manager highlights microsoft office social media marketing facebook instagram pinterest critical thinking problem solving skills detailed organized type 53 words per minute written verbal communication leadership team development project management experience 012004 102016 office manager company name city state career center verified edited approved job postings assisted employers technical problems job posting needed managed main desk including monitoring phone calls appointments walkins 072000 012004 sales manageraccount executive company name city state responsible handled specialty major department stores accounts developed divisions sales marketing plans strategies goals traveled highprofile fashion market conventions dallas atlanta las vegas 091999 042000 merchandiser assistant company name city state managed company account reebok inc included mens athletic apparel womens olympic 2000 collection assisted new initiative company account dunknet shaq oneill athletic sport collection coordinated efficiency product information sheets garment samples reviewing accuracy construction sketches trims specifications performed role liaison merchandiser production personnel vendor relations communicate fabrication timelines specific needs efficient samples productions 051997 091999 sales coordinator company name city state managed progression garment sampling ie counter production salespeople sampling misses sportswear assisted designing garment accessories buttons yarn update line sheets planned implemented merchandise presentations 101994 051997 sales manager assistantsales representative company name city state oversaw departments customer service communication liaison buying department identifying market research information organized sales teams meeting shows presentations company vendors education 042018 bachelor science business administration mount saint marys university city state business administration associate arts degree merchandise marketing fidm fashion institute design merchandising city state merchandise marketing skills net critical thinking customer service designing fashion leadership team development marketing plans market research market marketing microsoft office 2000 personnel presentations problem solving skills project management sales phone type vendor relations verbal communication written,APPAREL +hr benefitsleave coordinator summary 13 years human resources experience 27 years administrative experience working various settings professional detailoriented excellent timemanagement skills team player open honest communicator effective maintaining confidentiality multitasker skills proficient microsoft applications hris systems banner peopleadmin personnel management information pmis system benefits eligibility system bes vrs navigator vnav experience december 2016 current company name city state hr benefitsleave coordinator provide consultation assistance employee benefits assist retirementbenefits manager counseling employees retirements well generate retirement calculations assist retirementbenefits manager retirement trainings promote coordinate aspects highlander wellness watch program advise facultystaff regarding leave policies procedures interpret apply policies procedures guidelines develop present leave trainings employees supervisors content editor hr newsletter hr website committee analyze reconcile leave discrepancies process maintain workers compensation claims short term disability claims fmla requests coordinate return work employees short term disability fmla wc maintain osha logs reporting include osha 301 osha 300a reports process employees leave corrections process leave share requests coordinate payments payroll calculate leave payouts separating employees payment process reports banner hris ensure leave policies procedures adhered applied regards flsa regulations perform leave audits provide programmatic support employees supervisors online leave reporting system assist hr duties needed include job fairs benefits fair etc maintain confidential sensitive information november 2008 november 2016 company name city state hr leave coordinator advise facultystaff regarding leave policies procedures interpret apply policies procedures guidelines develop present leave trainings employees supervisors analyze reconcile leave discrepancies process maintain workers compensation claims short term disability claims fmla requests coordinate return work employees short term disability fmla wc maintain osha logs reporting include osha 301 osha 300a reports process employees leave corrections process leave share requests coordinate payments payroll calculate leave payouts separating employees payment process reports banner hris ensure leave policies procedures adhered applied regards flsa regulations assist coordination commonhealth wellness program perform leave audits provide programmatic support employees supervisors online leave reporting system assist hr duties needed include screening job applicants new hire orientation exit interviews open enrollment health insurance flexible spending accounts job fairs benefits fair etc maintain confidential sensitive information june 2004 november 2008 company name city state personnel transaction specialisthuman resource assistant process new hires transfers promotions banner pmis systems perform audits payroll processing process short term disability claims fmla requests process leave share requests coordinate docks payroll perform duties tasks needed maintain confidential sensitive information august 2002 june 2004 company name city state communications operator refer patients appropriate areas treatment assist patients questions concerns via phone walkins answer incoming calls sevenline phone system page doctors timely manner update call schedules changes occur file overhead codes timely manner maintain patient confidentiality education training bluefield college city state bachelor science organizational management leadership organizational management leadership new river community college associate applied science business management business management activities honors society human resources management shrm colleges universities professional association human resources cupahr skills benefits consultation content counseling editor hris hr insurance microsoft navigator newsletter page assist patients payroll payroll processing personnel management phone system policies reporting research phone website,HR +safety professional construction supervisor summary seeking purchasing manager position firm western new york vicinity utilize 15 years experience coupled bs business aas engineering technology contribute leadership growth organization highlights 15 years purchasing materials management logistics planning experience strong businesscommercial experience conducting purchasing negotiations maintaining positive business relationships establishing strategic alliances vendors subcontractors transporters bachelor science degree able multitask prioritize work load proficient word excel outlook addition mrpii proprietary procurement programs experienced preparing purchase orders monitoring acknowledgements changes pos award delivery experienced expediting deliveries conducting followup experienced procuring stock material industrial operations maintenance repairs experienced maintaining minimummaximum levels inventory plus insuring inventory levels adequate excessive career advancement achieved gaining experience operations inventory control materials management purchasing finance sales project development experienced establishing new stock numbers entering reconciling inventory variances database experienced resolving purchase order invoice discrepancies experienced initiating running reports cycle count performance able work team well independently supervisory experience people development skills experienced interacting high level business executives able travel accomplishments experienced preparing purchase orders monitoring acknowledgements changes pos award delivery experience safety professional construction supervisor aug 2013 current company name city state safety construction supervisor professional experience working construction general industry settings experienced working construction overseeing safety installation equipment underground storage tank removal dismantling presses conducting industrial hygiene monitoring plus working laborer performing iso quality auditing plus purchasing project management functions coordinating environmental health safety chemical waste disposal logistics osha 30 hour construction safety training red cross first aidcpr aed training buyer purchasing agent oct 2010 jun 2013 company name city state manage coordinate procurement materials required performance business operations responsible developing mutually beneficial relationships vendors develop initiatives reduce lead times reduce costs procure procuring stock material maintain inventory within budget guidelines assure highest fill rate contact suppliers arrange ensure ontime deliveries authorize payment invoices procured items return merchandise found unacceptable resulting companys nonconforming material guidelines created maintained approved vendor list coordinate procurement operating supplies eg office supplies requested employees required performance business operations created performed supplier evaluations compliance companys formal procedure general managerinventory control procurement temporary consulting assignment aug 2009 oct 2010 company name city state developed trained clients purchasing departments materials services procurement strategies programs identified created partnerships suppliers help clients realize full potential supplier relationships overall cost savings strategic sourcing transactional procurement developed implemented clients inventory programs increase efficiencies identify cost savings assistant materials manager sr purchasing agent jan 2006 aug 2009 company name city state developed implement materials services procurement strategies programs initially local facility operations subsequently awarded global supplier responsibility asian purchasing japan china korea negotiated favorable terms conditions vendors subcontractors procured coordinated logistics sourced new suppliers products managed inventory operations diverse materials supplies including electronic components multimillion dollar major custom fabricator serviced industrial consumer markets extensive experience developing strategic sourcing relationships alternatives support business group based purchasing functions areas strategic alignment critical issue escalation responsible purchasing inventory noninventory items general expense products services mro supplies materials capital equipment expenditures construction projects firms environmental health safety program optimum cost consistent prescribed specifications service levels developed authored iso 90012000 procurement work instructions procedures purchasing department participated successfully passed internal external audits without major findings formulated recommended enforced procurement inventory logistics policies guidelines procedures coached mentored direct procurement staff plus crossfunctional project teams regarding procurement requirements performed analysis planning scheduling materials procurement order meet master schedule requirements identified deliver significant savings cost improvements internal clients implemented jit inventory management system lean manufacturing strategies continuous improvement principles mrpii integrated software managed raw material inventories within corporate guidelines maintained highlevel contacts suppliers plus negotiated managed major contracts lead team development computerized purchase orderreceipt system eprocurement program procedures reconciled approved vendor invoices additionally analyzed established logistics policies external transporter agreements manufacturing operations shippingreceiving departments responsible full financial reporting analysis purchasing inventory logistics management programs developed annual raw material standards along subsequent monthly reporting actual results standards worked crossfunctional teams departments including production accounting corporate management develop purchasing forecasts updates based changes costs additionally validated cost improvement programs performed special projects including cost analysis development corporate strategies contract negotiations major suppliers materials control purchasing manager feb 1994 aug 2005 company name city state developed implemented materials services procurement strategies programs negotiated favorable terms conditions vendors subcontractors procured coordinated logistics sourced new suppliers products managed inventory operations multimillion dollar major custom fabricator industrial consumer markets responsible strategic sourcing purchasing inventory noninventory items general expense products services mro supplies materials capital equipment expenditures construction projects firms environmental health safety program optimum cost consistent prescribed specifications service levels spearheaded development companys iso 90012000 procurement work instructions procedures purchasing department passed internal external audits without major findings formulated recommended enforced procurement inventory logistics policies guidelines procedures coached directed procurement staff crossfunctional project teams regarding procurement requirements responsible analyzing planning scheduling materials meet master schedule requirements identified delivered significant savings cost improvements internal clients implemented jit inventory management system mrpii integrated software decreased raw material inventory costs 215 maintained highlevel contacts suppliers negotiated followedthrough management major contracts spearheaded development programs procedures computerized purchase orderreceipt system eprocurement reconciled approved vendor invoices analyzed established logistics policies external transporter agreements manufacturing operations shippingreceiving departments responsible full financial reporting analysis purchasing inventory logistics management programs develop annual raw material standards along subsequent monthly reporting actual results standard responsible working production accounting corporate management providing forecast purchasing updates based changes costs validated cost improvement programs performed special projects completing cost analysis recommending strategies contract negotiations major suppliers regional marketing manager may 1993 dec 1993 company name city state assistant controllermis program development manager nov 1992 may 1993 company name city state temporary contract position cost accountantassistant controller may 1988 nov 1992 company name city state project modification coordinatorcustomer service operations manager dec 1986 apr 1988 company name city state assistant production supervisor aug 1983 sep 1986 company name city state education 2010 osha institute america city state us osha30 hour construction safety health osha institute america austin tx 2010 1995 pennsylvania state university great valley city state us certified purchasing manager cpm review apics review courses pennsylvania state university great valley pa 1995 bs business administration industrial engineering 1983 grove city college city state us bs business administrationminor industrial engineering grove city college grove city pa 1983 aas engineering technology 1979 community college allegheny county city state us aas engineering technology community college allegheny county pittsburgh pa 1979 certifications cpr cpm skills buyingprocurement purchasing operations inventory procurement invoices health safety iso logistics clients strategic sourcing accounting audits contract negotiations contracts cost analysis financial reporting jit logistics management manufacturing operations million scheduling shipping shippingreceiving purchasing manager purchasing agent accountant customer service receptionist retail sales continuous improvement forecasts lean manufacturing materials manager materials procurement budget business operations buyer office supplies construction safety auditing cpr industrial hygiene machine safety osha 30 osha 30 hour osha 40 hour project management quality auditing red cross safety training training underground storage underground storage tank operations manager increase inventory control marketing award database excel finance invoice maintenance materials management outlook point sale pos project development purchase orders reconciling sales sales word apics industrial engineering aas,CONSTRUCTION +director finance executive profile dynamic resultsoriented controller 25 years experience demonstrating expertise financial reporting analysis strong track record creating implementing internal controls reduce risk fraud exposure loss created sod increase efficiency set standards compliance within finance department applied testing processes procedures improve financial operations hands manager effective creating team environment proficient plus aspects general ledger bs pl financial reporting well versed treasury management reporting across numerous industries well internal external audits regulatory compliance skill highlights financial management financial reporting analysis maintainupdate general ledger treasury management process improvement finance controls implementation sarbannesoxley compliance gl account reconciliations sales commission analysis sales da analysis inventory reconciliation customer relations payroll management staff training management accounts payable receivable fixed asset management state reporting incl sales tax filings oracle financials quickbooks asset keeper discovery payroll excel 2013 adpetime kronos peoplesoft excel 2013 msoffice core accomplishments developed financial controls successfully scaled company grew annual revenues hired trained defined accounting department established sod reduce risk fraud exposure successfully managed annual audits material weakness noted auditors assisted accelerating month end closing processes 5th business day every month provided timely accurate financial reports operating entities negotiated discount terms vendors currently offering recaptured 100k lost da costs createdreclassed accounts better analysis financial reporting sales team worked plant manager department heads create purchase order template approval controls reduce lost time money worked creating ar processes ensure timely collection accounts falling 30 day buckets professional experience december 2014 current company name city state director finance providing effective financial leadership developing implementing efficient accounting controls segregation duties defined roles within accounting department enable strategic foresight business modeling planning executing financial processes reduce risk exposure loss specifically da establishing cost effective ways track measure financial impact providing knowledgeable accurate financial reporting management execute accounts receivable reporting enhancements timely collections ensure firm account reconciliations well continually addressing resolving unexpected variances complete monthly bank reconciliations assist cfo daily sales reporting analysis june 2004 december 2014 company name city state assistant controlleraccounting manager manage accounting operations financial close financial reporting reconciliations prepare review present accurate financial statements month end provide firm reconciliations including general ledger treasury payroll manage treasury accounts cash flow key player automating otherwise manual processes established assurance sarbanesoxley compliance accounting functions comply federal state company policies regulations including filing annual reports franchise taxes foreign tax filing manage successful quarterly annual internalexternal audits material weaknesses hiretrainevaluate 13 accounting staff january 1992 january 2004 company name city state controller managed accounting operations financial close account reporting monthly reconciliations prepared accurate consolidated financial statements pertaining cash receipts expenditures profit loss month end managed annual external audits directed corporate accounting system conversion accpac plus accounting platform completed monthly bank reconciliations multiple bank accounts discrepancies maintained fixed assets calculated recorded monthly depreciation amortization managed general ledger five companies reconciled 12m inventory managed facets payroll 80 employees including filing payroll taxes quarterly annually prepared w2s 1099s annually education 2000 colorado state university city state us bachelor arts 2002 colorado state university fort collins co usa bachelor arts 1995 front range community college fort collins co associates accounting skills corporate accounting accounting operations audits cash filing financial statements general ledger reconciliations payroll pr reconciliations accounts payable bank reconciliations asset mgmt fixed assets inventory reconcilations journal entry maintenance financial reporting sarbanesoxley adp payroll system asset management excel finance financial analysis financial operations kronos oracle oracle financials peoplesoft process improvement quickbooks regulatory compliance sales analysis sales tax staff training testing training treasury management,FINANCE +director media strategy summary seasoned media marketing professional 9 years experience working blue chip client millercoors extremely competitive category possessing strong bias action thriving part team atmosphere developed reputation results oriented excellent execution collaborative leader managed influenced crossfunctional partners advertising agencies becoming expert multicultural millennial target ive developed integrated media strategies paid owned earned media including digital tv print outdoor radio unique channels goal continue growth expertise media leading teamsbrands measurable success core strengths integrated media planning strategy team leadership development total video strategy digital strategy multiplatform content solutions competitive research analysis client leadership crossagency collaboration media stewardship project execution consumer insights research media mix development roi analysis experience director media strategy 102015 current company name city state oversaw development execution media plans rooted strategic consumer insights media fundamentals modeling analytics designed drive business growth miller lite miller high life continued progression leadership skills beyond millercoors team across entire agency sharing strategy best practices award winning work contributing mutiple new business pitches developed indepth analysis exploring optimal audience reach frequency benchmarks leading purchase occasion revamped social media targeting strategy effort drive better shortterm sales better overall digital roi achieved greater understanding programmatic digital landscape best approach millercoors portfolio associate director media strategy 022013 092015 company name city state led crossplatform media strategy execution relaunch miller lites rebranding 2014 highlighted original lite resulting 15 increase units first quarter growth 7 years expanded marketing knowledge across consumer touchpoints serving crossagency leadership team largest brand launch millercoors history miller fortune strategic media lead behind miller lites impactful crossplatform summer media plan contributed miller lite socially talked beer brand key selling season nominated voted agency colleagues millercoors client finalist leadership award part 2014 media agency recognition program 1 3 agency finalists continued professional development completing key training courses advanced presentation skills managing millennials essentials digital marketing ongoing weekly education series supervisor media strategy 062012 012013 company name city state improved management delegation skills overseeing growth multiple junior level employees elevated presentation client communication skills serving single point lead premium light brands time transition new agency millercoors completed strategic business focused media povs drive sales including local radio piggyback execution targeting onpremise performance well nfl always strategy media supervisor 092011 052012 company name city state took larger role cross platform planning contributing digital media recommendation completed agency digital media training program led training planners associates across key planning tools processes generate efficiency well team growth field media planner 012011 082011 company name city state broadened media professional skill set serving planning execution lead local media tv radio ooh digital print millercoors brands across 40 markets inthe southeast region leveraged strong interpersonal skills conducted day day communication across 6 field marketing manager clients led development 2012 media trends presentation subsequently presented 20 clients media planner 122008 122010 company name city state led intricate portfolio management allocation strategy millercoors 80mm nfl tv budget well depth competitive tracking influential member emerging media team provided turnkey customized media solutions millercoors growing digital space assistant media planner 062007 112008 company name city state served core support staff helped expand dfcb media business acquire coors local planning followed millercoors business developed econometric modeling strategy inform dollar trp allocation versus competition mastered planning research budget tracking tools education bachelor arts journalism strategic communications marketing may 2007 university missouri city state united states business minor emphasis marketing media toolbox nielsen clear decisions mri scarborough competitive spending tools adviews kantar comscore media reach frequency tools proprietary comscore proprietary audience measurement platform media tools planning software econometric modeling analysis,DIGITAL-MEDIA +graphic designer personal information date birth may 13th 1999 present resident triangle va soon montclair va objective obtain job challenges use acquired skills food industry education high school diploma graphicsit 2017 forest park high school city state united states coursework graphic design coursework ap classes aiming advanced diploma taking language advanced placement classes 35 gpa summary hello phat le danny high school student forest park studying become graphic designerphotographer currently searching parttime job apply education volunteering experience job fast food industry areas proficiency include graphics photography courses learned see whether something appeals average eye create aesthetically pleasing images creations also developed many skills classes creativity flexible work productive proficient able bring knowledge appeals customer strong backgrounds show courses communications trilingual able speak english spanish vietnamese also able communicate others exchange ideas solutions volunteer experience involves many different types interaction customers covolunteers highlights reliable punctual providing wellthought solutions able work others accepting responsibility engaging personality creativity meets deadlines excellent multitasking planning arranging activities conversant fluent english spanish vietnamese skills desktop publishing software photoshop illustrator active listening skills advanced problemsolving great organizational skills confidence empathy interests art photography graphic design writing reading volunteering languages able comfortably speak write english also able speak spanish skilled writing currently 3rd year spanish classes given opportunity join spanish honor society school recently also speak vietnamese fluent level able write vietnamese accomplishments offered opportunity create graphic design piece school event artwork chosen visual meeting consistent deadlines work classes including graphic design involves projects every week creative create original idea graded possibly featured art shows city taking part many volunteering opportunities span school activities outside events chosen take part program school learn graphic design volunteering graphic designer april 2015 company name city state another volunteering experience found quite important skills classes take graphic designer walk event school opportunity graphic designer would design posterflier walk suicide event open choose create design submit chance featured responsibilities involved creating design would clearly express beliefs walk suicide event state information event time address intrigue eye create interest overall event something believed important took time creating design took 2 days ability create deliver timely manner design actually chosen used different social medias event experience believe helped learn time management deadlines communication information something enjoy cashierwaitergreeter march 2013 company name city state volunteering experience took part dog fair back 2013 opportunity people come fair find dogs wanted adopt also chance dog owners come dogs participate dog races raffles purchase many dog related things support dog adoption agency care dogs currently adopted yet first volunteer job greeter everyone entered fair record came park asking donations wanted participate races raffles fair days progressed skills shown improve around fair goers upgraded waiter many stands around sell food upsold menu items beverages increase profits would go towards donations dogs took necessary steps meet customer needs resolve food service issues able record orders repeat back clear understandable manner communicated volunteers rotated around taking responsibilities cashier waiter greeter provide highest service could give work history animal caretaker june 2014 current city state family babysitter may 2013 may 2015 city state,DESIGNER +information technology technician summary versatile systems administrator possessing superior troubleshooting skills networking issues end user problems network security experienced server management systems analysis offering indepth understanding infrastructure areas detailoriented independent focused taking systematic approach solving complex problems demonstrated exceptional technical knowledge skills working various teams achieve shared goals objectives highlights active directory group policy objects powershell vbscript microsoft exchange vmware experience new technology product research office 365 azure storage management enterprise backup management disaster recovery experience information technology technician aug 2007 current company name city state migrating managing user accounts microsoft office 365 exchange online creating managing virtual machines systems domain controllers active directory federation services adfs microsoft windows azure iaas creating managing storage microsoft windows azure iaas installing configuring storsimple iscsi cloud array staasbaas installing configuring testing twinstrata iscsi cloud array staasbaas collaborating project plan office 365 migration developing detailed specifications office 365 migration including businesscase documentation cost benefit analyses technical diagrams work flow documentation received training mvc 4 visual studio using net framework 445 develop application using html5 css3 installing configuring supporting linux machines open wifi network project compiling generating statistical information concerning wireless network traffic using cacti configuring wireless lan router networking security access installing configuring wireless certificates developing detailed specifications acquisition enterprise backup system including systems design businesscase documentation cost benefit analysis technical diagrams work flow documentation reviewing evaluating analyzing departmental policies guidelines procedures standards management staff developing test scripts acceptance unit system testing hyperion phase 1 miamibiz phase 2 developing quality assurance testing plan hyperion phase 1 miamibiz phase 2 debugging logging errors hyperion miamibiz using team foundation server tfs participated various phases project life cycle determining requirements design conceptualization testing implementation deployment release hyperion miamibiz projects collaborating project plans hyperion miamibiz preparing presentations documentation demonstrate hyperion miamibiz functionality design monitoring network traffic compiling generating statistical information using solar winds collaborating disaster recovery plan procedures researching evaluating recommending new hardware new software communicating defining systems design requirements new existing systems applications researching evaluating recommending testing implementing third party softwareutilities planning designing network infrastructure changes – addingremoving servers appliances network logical flow reviewing evaluating analyzing existing system application viability management staff administering maintaining shares file servers reviewing server logs troubleshoot issues scheduling applying hot fixes security patches server infrastructure includes operating system application software reviewing systems reporting sccm system center configuration manager resolving service requests escalated help desk technicians troubleshooting analyzing system problems root cause analysis giving participating training education programs explain upgrades end users migrating users documents local computer storage shares file servers configuring supporting maintaining file shares using distributed file system dfs managing implementing testing enterprise backup infrastructure systems symantec veritas netbackup symantec backup exec system recoverylivestate vranger backup servers managing configuring supporting datadomain storage configuring supporting microsoft windows server 2003 2008 2012 installing configuring supporting microsoft windows 7 windows 8 microsoft office 2007 2010 2013 installing configuring supporting mcafee antivirus software servers migrating exchange infrastructure exchange 2003 exchange 2007 exchange 2007 exchange 2010 supporting servers virtualization infrastructure using vmware vsphere installing configuring testing veeam virtual machine backup software virtual desktop infrastructure vdi reviewing systems reporting system center configuration manager sccm administering maintaining symantec enterprise vault servers managing active directory domain controllers dcs creating maintaining group policy objects gpos microsoft active directory configuring supporting microsoft exchange active sync devices apple ios android mobile operating systems configuring supporting blackberry devices blackberry enterprise server receive exchange email developing testing designing implementing application scripts using languages command batch files visual basic script powershell creating policies procedural documentation information services liaison aug 2005 aug 2007 company name city state troubleshooting hardware software problems telephone remote pc administration software installing configuring supporting mcafee antivirus software desktops installing configuring supporting bbars computer backup software developing maintaining websites servers running microsoft sharepoint server internet information services iis supporting systems management server sms troubleshooting lan wan internet intranet network security access troubleshooting network connectivity issues related tcpip domain name service dns dynamic host configuration protocol dhcp protocols internet security acceleration isa proxy server vpn troubleshooting web applicationpage issues client browsers related software administering maintaining end user accounts permissions access rights microsoft active directory administering maintaining ntfs security permissions file servers installing configuring maintaining hardware servers workstations laptops printers scanners windows enterprise environment installing configuring supporting printers print servers installing configuring supporting microsoft windows server 2000 2003 microsoft windows xp windows vista microsoft office xp 2003 2007 education bachelor science information technology 2005 florida international univeristy city state united states coursework programming web administration network administration database administration systems administration – linux programming languages c java jsp html css vbnet bash tsql certifications comptia network 2014 skills active directory azure antivirus backup exec backup bash batch cacti cisco asa databases dhcp dns documentation datadomain emc enterprise vault epo file servers firewall gpo html iis isa ldap linux mcafee exchange microsoft office microsoft windows security policies powershell programming proxy server servers scripts solarwinds sql storsimple troubleshooting tmg ubuntu visual basic script vbs veritas netbackup vpn vranger veeam vmware vdi virtual manchine nmap zenmap,INFORMATION-TECHNOLOGY +engineering intern summary looking opportunity engineer related position offers key participation teamoriented tasks immediate challenges career opportunities reputed organization help deliver best upgrade skills engineering meet demands organization utilize technical skills achieving target developing best performance organization would like implement innovative ideas skills creativity accomplishing projects skills knowyourconsumer kyc statistical process control cost reduction avoidance systems engineering systems engineering management software systems engineering quality control failure analysis tools operations research ms office auto cad experience 062014 062014 engineering intern company name develop evaluate document advance manufacturing methods processes lean techniques kaizen events analyse production layouts designing implementing efficiency quality improvement projects across production lines collaborate administrative financial teams establish viable support safety standards provide ongoing production support troubleshooting noticeable contribution prepared report project status management conceptual design well process development monitored production tables studied industry engineering specifications obtain knowledge production methods techniques directed workers involved different operations product measurement inspection testing activities ensure quality reliability engineering intern company name installed maintained operated mining oil field equipment designed implemented environmental controls oil gas operations presented paper university trained hydraulic fracturing acid treatment noticeable contribution involved multidisciplinary team reservoir simulation development responsibilities included running routine special core analysis different reservoir core samples reservoir characterizations reservoir simulation project gave exposure following refining process working crude distillation units hydrocracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro desulphurisation unit projects natural essential oils pvt ltd performed extraction essential oils flower called tuberose convert desired product using rotavapour distillation apparatus full scale quality analysis carried lab included gcms gas chromatography mass spectrometer noticeable contribution calculated production accuracy yield testing equipment propose corrective actions employed statistics analyze manufacturing vs requirements suggest improvements prepared work plans forecast productionindustrial equipment management reviews control monitored organized workflow schedules according manufacturing sequences standard lead time production operations company name performed extraction using subcritical carbondioxide extraction nutraceuticals worked team four mrrsenthil kumar professor sastra university developed process design extract nutraceuticals efficient way better purity experienced research lab first hand opportunity work close quarters eminent people industry noticeable contributions developed accurate operationswide measurement standards increase production minimize nonvalueadded time reduce cost monitored analyzed workflow processes procedures line activities identifying resolving bottlenecks maximize efficiency created cost models support customer proposals cost reduction initiatives served quality assurance team developing guidelines procedures improve standards performance developed documentation system ensure accurate timely updates company name project involves isolation colchicine theo colchicoside gloriosa superba seeds forscolin coleus tubers senocide senna leaves developed industrial process extraction process flow diagram aspen workbench noticeable contribution ran safety quality tests installed upgrades performed troubleshooting created new production units used flow charts graphs diagrams reports documentation monitor improve process performed environmental monitoring handled facility safety functionality accordance regulations cooperation qualitycontrol maintenance engineer teams coordinated various tasks system development planning designing integration including formal testing oversaw full transition production created schedules prepared internal datasystem reports backup management managed system configuration documentation make sure planning execution run efficiently education training current master science engineering management oklahoma christian university city state engineering management gpa 364 2016 bachelor technology chemical engineering sastra university tanjore tamil nadu chemical engineering gpa 69710 skills auto cad failure analysis inspection lean manufacturing process control process design simulation system configuration systems engineering,ENGINEERING +director finance executive profile ambitious finance director creates strategic alliances organization leaders effectively align support key business initiatives builds retains high performance teams hiring developing motivating skilled professionals skill highlights strategic planning budgeting forecasting leadership financial planning analysis expense control pl balance sheet management cost reductions matrix management core accomplishments achieved stretch targets turnaround business ebit cash flow cost created developed trained fpa department analyzed channel profitability optimize pricing mix strategies professional experience company name city state director finance 022014 current oversee multiple departments responsible global fpa productivity tracking rd analysis warranty pricing consumer division financial reporting lead canadian finance group responsible pl balance sheet reporting pricing fx implemented improved costout reporting highlighting areas concern achieved global stretch targets 2014 teamed sales marketing achieve 2014 stretch targets ebit cash flow channel reporting contribution margin analysis inventory control cost vigilance oversee annual budget strategic plan forecast consumer division reorganized us canada reporting teams achieve maximum performance support multiple functions effectively reducing overall staff company name city state financial planning analysis manager 102011 022014 oversaw monthend periodend closing management reporting forecast budgeting analysis reporting created standardized monthend package used executive management analysis month quarter ytd results compared prior year budget managed team 3 individuals responsible tracking analyzing cost center spending areas purchasingprocurement warehouse logistics marketing administrative expense loaded annual budget quarterly forecasts corporate consolidation system trahq us sales company us operations facilities drove results development standard kpi metrics annual goal setting results tracking created profitability channel report using activity based costing help management sales channels see full impact major customers dealer channels including specific margin specific costs allocated costs company name city state accounting supervisor 112010 102011 oversaw monthend close 5 sales channels trade revenues 550m annually intercompany revenue 225m annually implemented 2 day financial close 3 day working automate journal entries reports creating access database assist speed financial analysis standard journal entries hired supervised senior gl accountant assist monthend close work special projects help enforce internal quality control processes created monthend quarter end reports management loaded monthly forecasts hyperion reporting system oversaw balance sheet reconciliations managed us accruals aircare warranty program promotions credits cogs clearing account drove process improvements efficiencies profitability working cross functional teams including operations warranty order management company name city state senior productivity analyst 032008 102010 coordinated material productivity reporting finance sourcing departments 23 plants distribution centers globally conducted monthly commodity reviews sector management included reporting actuals establishing forecasts conducting cross functional reviews finance sourcing worked crossfunctional multisector team sector financial representative windchill migration productivity reporting system establishing financial guidelines testing system training super users coordinating training plan reported sector productivity material inflation 2 billion costs including pipeline productivity charts commodity spend productivity inflation reports waterfalls restructure savings participated operations 2009 2010 2011 standard setting aop goal setting sector responsible commodity analysis ppv loh productivity goal setting company name city state audit consultant 032007 032008 learned audit processes control procedures working internal control reviews oracle implementation reviews physical inventory exemptions received multiculture crosssector experience conducting audits multiple locations sectors including united states china mexico conducted sarbanesoxley management testing test rationalization improve sox reliability timeliness passed 4 cpa exams received north carolina cpa license working full time audit rotation company name city state financial analyst senior gl account 032006 032007 worked financial analyst management 2007 annual operating plan enterprise services well helped create allocation model 2007 billouts sectors performed monthend variance analysis actualtoforecast actualtobudget yearoveryear variances well adhoc trend analysis needed created monthly recurring entries amortization schedules entered monthend yearend closing entries performed reconciliations responsible oversee analyze cost center spend expense allocation company name city state cost accountant 062005 032006 learned inventory control procedures including tag control observation reconciliation annual physical inventory led inventory counts 2 offsite warehouses developed understanding gl forecasts monthend close responsibilities including sales use tax computation inventory reconciliation adhoc reporting analysis learned costing parts raw material wip finished goods working cost accounting team set 2006 standards inventory made us europe company name city state sales manager 012002 062003 developed leadership skills sales manager agent fortune 500 insurance company trained new agents ran successful sales team 23 sales associates education masters accountancy accounting 2005 unccharlotte city state usa bachelor science psychology statistics 1999 james madison university city state usa certified public accountant skills excel access powerpoint sap oracle mfg pro hyperion khalix trahq,FINANCE +senior accountant professional summary detailoriented accountant 11 years effectively maintaining accurate accounting information largescale financial organizations skills strong communication skills erp enterprise resource planning software certified public accountant cpa quickbooks expert superior attention detail account reconciliation specialist ms office suite budget analysis selfmotivated professional advanced bookkeeping skills sap expertise ms office suite work history senior accountant 062011 current company name – city state management high level accounts including 280 endowment records totaling 85 million private golf club account oversight includes general ledger account activity gift agreements schedules reconciliation wire transfers journal entries ongoing accurate analysis financial activity record monthly investment activity including purchases sales interest dividends fees well realized gainslosses unrealized gainslosses submit clear concise monthly revenue expense reports partnered government entity broward county library ensuring information precise complete assist annual yearend audit interfacing auditors providing documentationexplanation needed preparation audited financial statements broward county library including footnote preparation review reconcile nsu museum arts monthly financial statement senior management review record verify reconcile weekly deposits parking garage revenue account reconcile cash advance account reduce outstanding items reviewing employee expense reports determine status account refund versus reimbursement prepare detailed schedules reconciliations required nsus annual institutional cost allocation used budgeting fundraising goals preparation reconciliations account analysis materials required extensive monthend yearend closing processes analyzing reconciling payroll general ledger accounts well preparing monthend payroll accrual journal entry assist development coordination activities related multimillion dollar grants clinical trial contracts including contract review determination account classification analysis directindirect costs process related journal entries respond management inquiries assist special projects administrative tasks created periodic reports comparing budgeted costs actual costs staff accountant 122005 062011 company name – city state accounting clerk 122005 062011 company name – city state accounting clerk 012005 072012 company name – city state prepared accurate complete monthly financial statements senior management including preliminary work journal entries analysis reconciliations accurately close monthend periods processed biweekly payroll including compilation input employee timesheets adp prepared payroll tax deposits reconciled balances performed monthend close coordinated bank statement review reconciliation multiple bank accounts supervised accounts payable function ensure correct account codes used expense items capitalization responsible accounts receivables including analyzing accounts contacting past due clients work payment plans managed fixed asset additions deletions transfers modifications prepared processed submitted 1099s 1096s federal tax forms reflecting accurate compilation summary employeevendor data prepared daily monthly cash flow analysis annual personal property well sales use tax returns senior management review education master accounting financial management 2012 keller graduate school management devry university city state gpa gpa 391 gpa 391 master business administration 1 2011 bachelor science technical management accounting 1 2010 keller graduate school management devry university city state gpa gpa 396 magna cum laude gpa 396 technical management magna cum laude accounting devry university city state gpa gpa 379 gpa 379 skills accounting accounts payable accounts receivables accrual administrative adp arts budgeting bi cash flow closing concise contracts certified public accountant cpa clients documentation senior management financial financial management financial statements forms fundraising general ledger government grants materials microsoft office enterprise oracle payroll peoplesoft processes quickbooks reconciling sales sap solomon tax yearend,ACCOUNTANT +customer service rep career focus find long term career enjoyable great place work able support family big plus well core qualifications operations management natural leader proficiency management weapons training aircraft safety proficient communicator quick learner motivated computer proficient background checks microsoft office strong analytical skills filerecords maintenance excellent problem solving skills reports generation analysis change management financial records processing first aid training 2014 training development aed training 2014 superior customer service diagnosis repair mathematical aptitude preventative maintenance employee relations specialist service solutions expert dedicated process improvement conflict resolution proficiency devoted data integrity negotiation competency troubleshooting skills telecommunications knowledge proficient customer account software multichannel contact center software customer relationship management software crm adept automated attendant systems education training 2014 aviation warfare operatora1 school city state us select one job training electronic warfare operator 8 moth school dedicated familiarize student boeing 737 platform learned inflight emergency procedures crew resource management skills system operations preformed basic aircraft maintenance acoustic radar signal interpretation high school diploma 2012 naval aircrew candidate school city state us 4 week school make sure qualified fly aviation physiology combat first aid aviation mishap survival skills familiarization aircrew fixed rotary wing aircraft crew resource management skills moon valley high school city state us accomplishments received global war terrorism service medal maintained 100 accountability large aircraft equipment tools worth 1million daily basis promoted twice discount tire less year highest scoring student training program progessive leasing hold best qa grades hire group work experience customer service rep jul 2015 current company name city state collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified timeframes addressed customer service inquiries timely accurate fashion maintained uptodate records times developed effective relationships call center departments clear communication worked upper management ensure appropriate changes made improve customer satisfaction built customer loyalty placing followup calls customers reported product issues formulated enforced service center policies procedures quality assurance measures properly directed inbound calls phone queues improve call flow aprentice tech jun 2014 may 2015 company name city state followed checklists verify important parts examined examined vehicles determine extent damage malfunctions communicated customers regarding vehicle issues potential repairs operated pneumatic tools air compressors removed replaced tires wheels lugs contributed repeat referral business using strong customer service problem solving skills organized work records filed reports ordered accurate amounts parts supplies maintain necessary inventory guided mechanics decisions concerning repair replacement parts aviation warfare operator electronic operator jun 2012 jun 2014 company name coordinated department functions team 250 employees verified logged deadlines responding daily inquiries coordinated airport vendors regarding fueling catering logistics operated full cabin management systems including apy10 radar eletronic support measure radios integrated friend foe interrogator enforced safety security measures protected sensitive zones mean necessary updated flight crew briefed fellow staff changes preflight briefssuccessfully completed crew resource management develop professional skills verified information computer system uptodate accurate prepared equipment operationsverified required information readily available displayed correctlytacked maintenance actions completed recordstroubleshot manufacturing inspection test equipment electronic parts aircraft quickly replaced faulty parts unit wiring retested systems coordinated port visits fleet operations domestically abroad defused hostile situations superior negotiation techniques logged filed classified documents determined elevation grid azimuths maps map overlays effective decisionmaker highpressure environments prepared operation plans orders support security resources installations maintained complete accountability redeployment sensitive items communication equipment completed multiple fire prevention safety training directed supporting fire suppress enemy fire allow troops maneuver area coordinated operations armor artillery air support units skills analytical skills basic change management chi financial first aid inspection interpretation logistics management skills microsoft office radar weapons natural negotiation communicator operations management physiology problem solving skills quick learner safety test equipment wiring cash handling able lift 50100 pounds careful active listener strong public speaker,AVIATION +senior commercial business banking relationship manager vp professional summary maximize exceptional management retail business banking analytical talent capacity presents sales development project management opportunities professional highlights business management cash flow conversation certified treasury management business banking training account manager business finance ccm training principals banking laws banking operations management sales goal achiever sba achiever customer service advocate managingcommunications leadership training creative problem solving team building mentoring coaching staff retail commercial banking efficiency maximization process improvement strategic planning marketing development relationship growth business banking teller certification trainer pnc accel college day recruiter presenter accomplishments reduced bank costs 11 increased corporate client retention 1st 2nd quarter developed internal prices improvement well external service enhancements improve client satisfaction exceeded treasury management goals quarter 115 129 2013 million revenue credit goal achiever managed supported 16 branches montgomery county exceeded loan gaol 50 managing portfolio 100 clients exceeded branch deposit profitability goals 46 completed facilitated bank proposals presentations experience 062016 current senior commercial business banking relationship manager vp company name city state responsible generating managing profitable loans deposit portfolios non interest income businesses annual sales 1mm 50mm developing retaining long term profitable client relationships responsible management assigned portfolio business mixed household accounts responsible generating new fee based revenue credit non credit ancillary product sales include capital market products work commercial businesses annual revenue 1mm include dealer financecommercial lending responsible mont gomery county dc marketregion profitability quality growth assigned loan portfolio service commercial business client relationships including pro cessing credit requests also responsible retaining strengthening current relationships developing new business prospecting centers influence client referrals assessing using creativity provide credit solutions bank clients participates civic business community affairs county associations groups solicit develop new consumer small business households branch responsible loan performance within branch pertaining growth profitability also work business partners drive crosssales referrals proactively serve needs clients expand ing relationship growing overall portfolio meeting exceeding sales goals lendingdeposits revenue growth profitability client acquisition 062013 052016 sr business banking treasury management officer vice president senior business banker company name city state dual role combined treasury management well business banking duties responsible sale treasury management services well maintaining existing businesses within gwa region creating presentations businesses located within region treasury management products well developing creating implementing training coaching development business bankers tellers financial sales consultants regarding sale treasury management services implementing calling program new business clients prospects offer new treasury management products partner internal partners uncover new opportunities include wealth merchant services products offered pnc bank responsible analyzing market conditions trends related factors services 102010 062013 commercial business banking relationship manager assistant vice president company name city state responsible generation management profitable loan deposit portfolio noninterest income businesses annual sales 1mm 25mm development retention long term profitable client relationships responsible management assigned portfolio business mixed household accounts retained strengthened current relationships actively developed new business prospecting centers influence client referrals partnering internal partners cross sell opportunities responsible assessing creative providing credit solutions bank clients successful meeting exceeding sales goals deposits loans revenue growth profitability client acquisition also worked internal partners drive crosssales referrals deposit opportunities well merchant services lending treasury management workplace banking 072005 102010 senior business development officer company name city state identified sold tfcj benefits select employee groups anne arundel prince georges howard county developed strategic marketing plans conducted site presentations employer employees created written proposals negotiated proposed interest prospective companies partnered branch uncover new business opportunities credit union coaching mentoring providing leader ship branch branch staff managing goal setting reviews training staffing assisted preparation business develops annual budget also managing developing 50 regions new business 092001 branch platform banker company name city state proactively initiaed developed managed long term profitable banking relationships also managing branch operational needs pertained employee management compli ance risk atm cash management needs working retail business clients develop deposit growth increasing fee income bank 091995 082001 cash management analystcash management officer company name city state developed implemented cash management products commercial real estate business banking segment assisting management large corporate clients sale cash management products responsible developing new cash management clients retaining existing client relationships responsible viewing cash man agement transactions compliance reports analyzing monthly analysis statements also monitoring cash flow clients using excel spreadsheet managed cash management products developing strategic pricing goal strategy cash management officer assistant vice president company name city state produced executed various cash management solutions business clients maryland dc regions responsible sale cash management services well maintaining existing businesses within market preparing sales presentations proposals resolving client issues managing new small business development negotiating cash management pricing worked business clients implement atms monitoring cash requests atm usage specific business locations reduced bank costs 12 completed 50 presentations proposals education university phoenix fairleigh dickinson university city state 052000 bs business management business management principals bankinglaws banking management relationship operations retail banking business banking 2018 business umuc city state usa leadership professional affliations howard county academy finance board board member 2010 howard county advisory board board member 2010 certified business womens network women business advocate 2010 howard county chamber commerce 2010 montgomery county chamber commerce 2012 ambassador junior achievement program 2008 ray lewis foundation finance chairperson 2003 baltimore 1000 financial seminar leader 2016 technical skills sales force sales prism ncino oracle genesis customer relationship management system client product implementation system cpi siebel systems act system 400 microsoft office xp excel powerpoint ms access 20 microsoft outlook ibm series lotus notes 41 boss fast afs caps vector 5 maxaar system word perfect 50 51 apollo system display write office writer 61 62 facts branch suite base 2000 bank pro hogan system host system symitar seg manager banker insight metavante check system crt computer att encore telephone system ibm compatible pc pbx cash register percs system afs system rolm switchboard,BANKING +teacher summary seasoned instructor bringing 275 years experience teaching chemistry physics mathematics knowledgeable finding new ways keep students engaged material creative lesson planner excels motivating inspiring students highlights indepth knowledge texas state standards ieps knowledge teks core competencies texas teaching certificate behavior management techniques motivated help others flexible adaptable experience teacher august 1994 june 2014 company name city state established clear objectives lessons units projects adapted teaching methods materials meet students varying needs encouraged students persevere challenging tasks attended number staff meetings month served site base committee employed broad range instructional techniques retain student interest maximize learning taught students utilize problem solving methodology techniques tests communicated peers colleagues administrators parents meet exceed teaching goals created lesson plans line state curriculum school curriculum standards identified areas weakness individual students tailored lessons accordingly graded student work kept careful records grades maintained accurate complete student records required laws district policies administrative regulations developed administered graded tests order evaluate students progress pursued professional development activities broaden deepen knowledge content teaching skills acted positive role model students colleagues selected textbooks equipment instructional materials science teacher august 1987 july 1993 company name established clear objectives lessons units projects managed classrooms 1 5 students adapted teaching methods materials meet students varying needs employed broad range instructional techniques retain student interest maximize learning taught students utilize problem solving methodology techniques created lesson plans line school curriculum standards created engaging dynamic lessons emphasis improving students written verbal communication skills identified areas weakness individual students tailored lessons accordingly graded student work kept careful records grades maintained accurate complete student records developed administered graded tests order evaluate students progress acted positive role model students colleagues chemistry teacher august 1985 june 1986 company name established clear objectives lessons units projects managed classrooms 15 25 high school students adapted teaching methods materials meet students varying needs employed broad range instructional techniques retain student interest maximize learning taught students utilize problem solving methodology techniques communicated peers colleagues administrators parents meet exceed teaching goals created lesson plans line state curriculum school curriculum standards identified areas weakness individual students tailored lessons accordingly graded student work kept careful records grades maintained accurate complete student records required laws district policies administrative regulations developed administered graded tests order evaluate students progress acted positive role model students colleagues mathematics teacher september 2014 december 2014 company name city state established clear objectives lessons units projects managed classrooms 10 22 high school students adapted teaching methods materials meet students varying needs encouraged students persevere challenging tasks taught students utilize problem solving methodology techniques tests created lesson plans line state curriculum school curriculum standards created interactive classroom atmosphere maintain student interest facilitate learning graded student work kept careful records grades maintained accurate complete student records required laws district policies administrative regulations developed administered graded tests order evaluate students progress pursued professional development activities broaden deepen knowledge content teaching skills acted positive role model students colleagues education bachelor science chemistry 1985 university montevallo city state chemistry skills administrative content materials meetings policies problem solving progress teaching verbal communication skills written,TEACHER +sr merchandising audience lead microsoft us online store summary sr ecommerce merchandiser specializing audience program development targeted marketing campaigns extensive knowledge omnichannel retail buying planning product development marketing highlights business analysis online branding purchase funnel optimization retail marketing retail systems retail buying competitive analysis program development experience sr merchandising audience lead microsoft us online store oct 2012 current company name city state sr merchandiseraudience marketing lead microsoftstorecom representing combined annual revenue 96m grew edu audience revenue 400 yoy within first year launching evergreen offer across multiple categories spearheaded business development opportunities partnering microsoft product management groups create execute meaningful targeted campaigns resulting increased brand awareness customer acquisition sales revenue drove site optimization ab multivariate testing across site purchase funnel increasing conversion revenue improving customer experience end end product management documenting business requirements presenting stakeholders engineering ux teams creative reviews qa production deployment live site category lead email marketing campaigns content targeting seo sem internal search term optimization merchandiser womens direct apparel apr 2007 jul 2010 company name city state merchandisingcategory management womens separates apparel direct catalog ecommerce divisions drove promotional strategies print catalogs email campaigns online achieve exceed sales margin targets partnered design team develop compelling brand right assortment managed sourcing production process negotiated costing directed creative content imagery multiple creative teams develop consistent branded experience across catalog online utilized web analytics customer service feedback inform changes increase conversion revenue channels successfully managed multiple categories combined 70m revenue 20k skus annually consistently met exceeded margin sales goals despite difficult retail environment developed executed business strategies supported detailed competitive trend analysis strong creative brand identity created launched new online denim category eddiebauercom new multishot photography feature enhanced user experience customercentric product detail page content recommended product suggestions resulting 8m yoy category comp assistant buyerbuyer aug 2004 apr 2007 company name city state launched endlesscom website amazoncoms first separate ecommerce brand exclusively offered boutique shopping experience footwear handbags built retail apparel store ground included implementing qa policies detail page imaging standards developing receivingshipping materials warranty policies tools accommodate needs new category developed strong relationships 110 vendors including account management payment terms costs returns damage allowance free shipping inventory management coop responsible competitive product pricing analysis improving pricing tools facilitate competitive monitoring well determine markdown schedule liquidation overstock initiated managed website improvements facilitate navigation merchandising maximize traffic revenue conversion forecasted assortment selection sales plan including unit sales revenue margins profit across subcategories experience multiple category management intimate apparel sleepwear mens sportswear womens sportswear infant swimwear outerwear handbags womens footwear teamed fulfillment center create execute receiving shipping processes inventory within new category grew apparel 10m business within first year assistant buyer jan 2001 jan 2004 company name city state experience buying managing inventory negotiating vendors managed process maximize sales margin objectives development implementation markdown strategies inventory flow reaction sales trends managed sales volume gross margin turnover control markups markdown allowances sales promotions vendor returns shrinkage executed division marketing plans worked closely advertising create meaningful succinct message print radio group sales manager jan 2000 jan 2001 company name city state managed womens shoes watches jewelry departments downtown flagship bon marche store successfully managed motivated 40 sales associates store manager jan 1998 jan 2000 company name city state managed staff 10 leading international retail shoe store responsible sales inventory staffing visual store maintenance consistently exceeded store sales goals company expectations opened first retail store state including recruiting visual set trained six managers twentyfive employees education ba liberal studies society ethics human behavior 2001 2011 university washington city state gpa deans list winter quarter 2000 deans list winter quarter 2000 skills 20 years retail management buying marketing merchandising successful fostering productive crossgroup collaboration passionate creating customercentric shopping experience,APPAREL +construction experience 042015 current company name repair ac units repair replace water heaters stoves refrigerators change faulty valves faucets unclog drains toilets snake cleanouts change windows locks make repairs sheetrock damaged roof repairs painting inside outside controls inventory creates orders vendors train coached mentored staff ensure smooth adoption new rules 072010 022015 company name city state maintain 320 units jasmine terrace complex consists repairs ac window units repair replace water heaters stoves refrigerators change faulty valves faucets unclog drains toilets snake clean outs change windows locks make repairs sheetrock damaged roof repairs painting inside controls inventory create orders vendors trained coached mentored staff ensure smooth adoption new rules 032007 052010 construction company name city state plumbing roofing sheetrock painting replace water heaters general apprentice construction 032005 032007 painter company name city state paint repair outside problems timely matter pressure washed houses made repairs old damaged frames education 2005 ged central florida college city state 2009 epa certified universal skills c inventory windows window painting paint plumbing repairs roofing,CONSTRUCTION +marketing coordinatorgraphic designer professional summary passionate person two years experience marketing coordinator strong adaptability new working environment willing learn new skills take new challenges skilled designing campaign materials promotional items using indesign illustrator seeking position marketing company longterm basis looking hardworking goaloriented team player core qualifications excellent mandarin chinese writing speaking skills computer knowledge ms word ms excel ms powerpoint ms outlook windows 7 mac osx cs indesign cs illustrator experience marketing coordinatorgraphic designer january 2013 december 2013 company name city state coursework project case studies advertising public relations investigation real ad pr cases specifically targeting influence advertising asia china japan korea setting advertising objectives creating advertising campaigns measuring advertising effectiveness completed project advertising children japan research oreo campaigns theories models practices integrated marketing communication set personal company initial preparation included market research establishing mission statement targeting audience setting core values positioning lines marketing words used called slogans swotstrengths weaknesses opportunities threats establishing main products tasks involved basic budget planning customer surveys choosing best advertising strategy based products functionality selecting magazine outdoor poster radio commercial advertisement individually completing posters designs desktop publishing masters project magazine designed flavors taste world related courses included perspectives global leadership theories applications persuasion advertising producer february 2012 december 2012 company name city state used adobe audition dub edit choose proper soundtracks finalize ads created edited ads certain products obtained positive feedback clients successfully played radio television ability host radio show independently radio show currently popular news topics charge editing news audio production account executive intern may 2011 august 2011 company name city initiated new project rapidly realized goals praised fast learner manager kept touch past clients potential clients conducted internal external meetings controlling atmosphere proceeding manager assistant february 2014 june 2014 company name city state assisted providing consulting services shenzhen investment company including evaluating diverse portfolios performing property analysis identifying valuations tangible intangible real estaterelated assets fully understood investor objectives requirements investment property collaboratively built investor profile based resources requirements obtained comprehensive marketing analysis developed strategy base customer input want purchase new construction commercial properties resell within one year achieve high rate return short term investment goal identified several potential shopping malls new construction buildings various cities bay area los angeles using commercial real estate company costar met mayor milpitas jose esteves recognize future project asianthemed shopping center pacific mall potential investment opportunity contacted los angeles local realtor personally went inspect projects investors worked property documents understand current future contact risk scenarios properties current management performance explored reducing risk clients providing honor reports revealing suitable investment opportunity within investors defined geographic target area established well functioning longterm relationship clients generate repeat business obtain top notch reputation education master corporate media 2011 marietta college bs bachelor science accounting marketing 2010 utah state university accounting marketing skills adobe ad ads advertising audio production basic budget planning chinese com computer knowledge consulting content client clients desktop publishing direction editing edit english google analytics http illustrator indesign inspect layout leadership mac mandarin chinese marketing analysis market research marketing strategies marketing marketing communication meetings ms excel ms outlook ms powerpoint windows 7 ms word networking new construction newsletters page persuasion positioning posters pr public relations speaking fast learner radio real estate research strategy surveys television websites,DESIGNER +vp business development professional overview accomplished business development executive 7 years experience life science startups clinical research organizations also entrepreneurial spirit cofounder data analytics company financial background masters bentley university education december 2012 finance mccallum graduate school bentley university finance extensive casebased exercises capital budgeting corporate finance marketing sizing equities bonds common financial covenants options experience valuations including riskadjusted net present value using wacc capm comparables may 2011 bachelor science economics finance bentley university cum laude economics finance experience 012016 current vp business development company name city state painqx pqx diagnosticsoftware company developed next generation approach objectively measure pain humans decoding neural activity incorporated pqx platform six clinical trials used pain biomarker gauge efficacy experimental therapeutics raised 500k angel groups venture funds identified joint venture partner china leading 1m investment developed economic model demonstrating pqx technology reduces costs health care providers converting poorly managed pain patients wellmanaged pain patients saving 8500 per patient created financials statements including income statement balance sheet cash flow justify capital raise share investors centralized contacts alliances investors crm system streamlining business development developed investor facing business development presentations formed strategic alliance evoke neurosciences incorporate eeg headset painqx platform providing turnkey solution clinical research sponsors coordinated bottoms upmarket survey interviewed 100 physicians validate painqx value proposition identify new markets platform sourced pitched grant national institue drug abuse nida recognizing painqx one 10 companies national could address opioid epidemic put together sbir fast track application reviewed nida 062012 012016 cofounder vp business development company name city state lsn tracks funding partnering preferences 5000 investors strategic partners actively interviewing 90day rolling cycle information allows entrepreneurs identify investors strategic meet fundraising partnering needs since inception lsn generated 4m revenue 2016 revenue 3m 2015 lsn launched brokerdealer boston innovation capital execute fundraising campaigns 5m 20m oversee aspects operation sales financial projections management marketing grew lsn team 22 employees 7 business development representatives 6 researchers 4 conference representatives 2 marketers created pitch decks executive summaries websites twelve biotechmedtech companies resulting increased investor responsiveness utilize salesforcecom host lsns back end data linked established graphical user interface saving 1m rd costs deep knowledge database information systems including profile structuring data segmentation aggregation filtering personally sourced pitched closed 1m consulting data services big pharma cros emerging biotechmedtech companies helped create fundraising strategy thirtyfour biotechmedtech companies including eip pharma hsiri therapeutics jb therapeutics corbus pharma built personal network 1000 life science investors life science entrepreneurs investment banks family offices big pharmamedtech executives 022011 072012 abpro specializes generation custom monoclonal antibodies foundation abpros techn company name city state abpro specializes generation custom monoclonal antibodies foundation abpros technology htp platform genetically engineered mouse boosted immune system enabling mouse broader epitope spread facilitating generation antibodies traditionally difficult targets gpcrs 100 homologous target personally closed 16m new business revenue part business development team grew sales 700000 2010 22m 2011 40m 2012 participated financing campaign aimed raise 34m debt various banks mezzanine debt funds modeled present value debt based offerings provide investment decisions upper management developed companys first financial model tied together income balance sheet cash flow statements model used plan future financing needs well develop companys longterm budgetary constraints built implemented inventory tracking system streamline operations leading 30 reduction production delays created automated system crawled threehundred scientific journals gathering contact information authors information led creation database 100000 contacts use targeted email campaign interests usa 14 years london 6 years colombia 5 years china 2 years languages native speaker english spanish skills streamline approach balance sheet bonds budgeting business development cash flow clinical research clinical trials com consulting corporate finance crm database email english equities fast financials financing financial fundraising funds graphical user interface information systems innovation inventory marketing network neural next presentations speaker sales scientific spanish strategy strategic websites additional information international experience usa 14 years london 6 years colombia 5 years china 2 years,BUSINESS-DEVELOPMENT +accountant ii summary professional accountant 10 years fullrange progressive accounting experience general accounting financial reporting solid understanding gaap experience regulatory statutory stat accounting principles also proven ability manage multiple assignments meeting tight deadline schedules possess reputation selfdirected professional excellent problem solving analytical communication skills also proven track record performing work ethical manner consistently maintaining integrity financial data specialized expertise data review analysis finding resolutions identified issues creating accounting reports recommendations findings skills monthend close activities reconciliationsanalysis accounts payable accounts receivable general ledger entries audits research investigation resolution financial analysis reporting business accounting process improvements microsoft office proficient fixed asset accounting cash bank reconciliations intercompany accounting business property income sales use tax return preparation complex expense reporting reconciliation financial statements preparations grants contracts accounting hospitalitygolf course accounting regulatorystatutory accounting principles property management lease accounting experience accountant ii 102016 current company name city state responsible cl500 events clearing revenue 506000 570496670496 lb49r revenues month end deficit funds account analysis run allocation reconciliation admi fees revenues fdn 6 49r 5 journal generate crg cpg ctl cfm cpp cps responsible review 90days grants 30 days others accounts receivable account reconciliations clean m0380 fund balance daily ar payment application responsible fdngl inbox grant accountant 092014 112016 company name city state responsible independently performing full range work general accounting financial reporting using knowledge generally accepted accounting principles practices working knowledge governmental accounting methods monthly account reconciliations ar revenue collected advance grants monthly recon drawdown grants federal drawdowns journal entry preparation review jes gcas invoicebilling grants send billing status gcas prepare je 6 grants admin fee prepare fa journal entry bimonthly prepare prepaid onaccount billing prepare monthly unbilled grants prepare expenditure schedule prepare list invoices billed review a133 others requests orsp ffr quarterly grants related special projects accountant 072011 092014 company name city state independently prepare timely filing multiple complex quarterly annual statutory filings supplemental filings related health care insurance industry 49 states assisted annual audit financial statements perform resolve moderately complex problems andor conduct moderately complex analyses including nonstandard requests prepare record journal entries accordance sap medical loss ratio mlr requirements communicates regularly departments enterprise including inquiries particular results findings analyses participate working groups develop communicate innovative approaches continued improvement efficiency effectiveness prepare reports board package footnote disclosures assists capital planning entity coordinates quarterly close calls entity executives review filings performs financial calculations compliance state statutes generate reports result calculations maintains integrity various account balances ensure entitys compliance statutory requirements meticulously following company policies procedures including proper referencing supporting work paper senior accountant 102005 072011 company name city state promoted senior accountant position responsible 20 separate general ledger book accounts including commercial residential golf course entities ensure proper timely recording financial transactions general ledger accordance gaap internal control standards manage gl interface various systems ensure accurate posting reconcile claim ar payments various revenue streams manage reserves writeoffs communicate support analytical findings pursue resolution business issues impacting financial statements proactive independent manner prepare journal entries including appropriate documentation ensure general ledger subledger reconciled reconciled items resolved prepare schedules supporting documents variance analyses management prepare account reconciliations moderate complex accounts review account reconciliations management participate monthend close activities assisted controller analyses understanding complex equity accounting transaction purchase company setting maintenance general ledger creation financial reports assist accounting manager coordination annual audit internal external auditors preparation annual audit disclosures coordinates treasury regarding wire transfer various payments managed fixed assets records said companies including construction progress reports preparation depreciation reconciliations prepares calculates deferred revenue rents adjustments comply fasb 13 requirements regarding rent escalations review leases rent roll lease administrator assists lease administrator tenants accounts receivable cam expenditure reconciliations conducted research presentation department gaap fasb matter important use accounting various entities within organization increased awareness understanding staff coordinates billing borrowers interest payments notes payable created complex spreadsheet streamlined process calculation deferred revenue well establish information source reportorial requirements prepares financial statements management reports schedules summaries prepares submit annual business property taxes monthly sales taxes liaison farm management company terms reportorial requirements interacts accountants employees company assistant loan underwriting manager 062003 102005 company name city state evaluates write recommendation approval loan applications multifamily dwellings based financial ratios derived borrowers financial information study market activity exercised good interpersonal skills borrowers communicates regular basis interact harmoniously fostering professional relationship units department earned 2004 employee year award internal auditor 042002 062003 company name city state staff accountant 102001 032002 company name city state branch cashier last position 111995 062001 company name city state regional financial analyst 081990 101995 company name city state education training certified public accountant cpa licensed philippines 112001 university philippines hardcopy document available upon request masters management business management management business management bachelor business administration accounting business administration accounting skills account reconciliations accounting accountant general accounting accounting manager accounts payable accounts receivable ar balance bank reconciliations billing book bi interpersonal skills contracts controller certified public accountant cpa documentation equity essbase expense reporting filing financials financial financial analysis reporting financial reports financial reporting financial statements prepares financial statements fixed assets funds general ledger gl grants hyperion insurance jd edwards ledger notes market microsoft office enterprise peoplesoft policies progress property management recording rent roll research sales sap spreadsheet taxes tax return preparation treasury affiliations volunteer assistant treasurer taclobanon association california atasca 2015present,ACCOUNTANT +sales summary obtain position utilize skills work environment enhance knowledge career great organization communication skills aid excellent customer service satisfaction highlights bilingual multiline system expert superior communication skills data entry claims expert install coordinator proficient ordering materials payroll cheerful energetic effective team player superior organization skills dependable reliable goal oriented self motivated experience sales 032016 current company name city state managing job sale completion install handling claims invoices ordering material exchanges returns track custom orders make sure arrive time upselling customers special materialsmanaged wide variety customer services administrative tasks resolve customer issues quickly efficiently install sales coordinator 032014 032016 company name city state managing job sale completion install handling claims invoices installer payroll ordering material exchanges returns track custom orders make sure arrive time upselling customers special materials managed wide variety customer services administrative tasks resolve customer issues quickly efficiently keyholdersales associatecopy center supervisor 032008 122013 company name city state openclose store place manager handle customer issues professional manner match customers absolute best solution meet needs complete customer orders timely manner manage help departments store reach exceed sales budgets goals train new associates correct policy procedure prepare deposit previous day business cashier customer services 012006 032014 company name city state responsibilities customer service meet exceed sales goals help customer find solutions hisher business home restock clean front end end shift skills bilingual excellent communication skills outstanding people skills creative insightful innovative assertive leadership result oriented goals achiever efficient pressure proficient phone skills education business freshman truckee meadows community college city state business freshman high school diploma 2007 west high school city state,SALES +automobile service manager summary attentive automobile service manager comprehensive knowledge automobile industry adept providing optimal level customer support includes speedy resolutions customer service issues specialize managing able staff meet customer expectations experience 052013 current automobile service manager company name city state ensured warranty specifications upheld work performed managed vehicle repair requests regular service appointments maintained inventory replacement parts prepared purchase orders prepared shop displays auto parts inspected vehicle repairs provided regular employee evaluations ensured compliance shop standards 062011 052013 automobile service manager company name city state clearly defined employee responsibilities tracked performance assisted initial diagnostics supervised vehicle work ensured customer employee areas kept clean organized managed service requests prepared database listing requests ensured timely completion vehicle services coordinated sales team prepare marketing strategies education training 2011 bachelors degree automotive technology university california city state automotive technology 2014 associates degree business management university california city state business management want check examples see examples skills vehicle repairs database inventory marketing strategies sales,AUTOMOBILE +information technology specialist gs11 experience 072004 current information technology specialist gs11 company name city state information technology specialist supervison project management circuit management licensed electrician alarm management alarm technician training supply quality assurance kevin l trostle dsn 2664800 comm 865 3364800 manage assigned itcommunications environment privileged access network level wing geographically separated units gsu tenants plan coordinate install continuously analyze system design hardware software develop recommend install solutions upgrades ensure availability integrity efficiency reliability components assigned system ensure performed work captured remedy ticketing system manage telecommunications nipr networks wing gsus tenant units continually plan install analyze new hardware software processes ensure networks reliable efficient serve focal point ensuring functionality operability assigned itdata systemsfunctions voice wireless systems support mission requirements optimize analyze manage direct installation new hardware software introduced environment ensure compatibility existing architecture reliability functionality relation organizations business requirements oversee initiate corrective preventative measures rectify immediate problems prevent future occurrences cfp troubleshoot diagnose system failures isolate source problems provide customer technical assistancesupport users provide management information necessary address difficultcomplex problems review purchase requests sows ensuring documentation sufficient justify enhancements keep systems current work cfpcustomers resolve integration configuration related issues ensure upgrades base infrastructure identified assist customers developingsubmitting recommendations equipment funds assist personnel planningdeveloping new additional infrastructurearchitecture capabilities coordinate efforts system customers support personnel commercial vendors identifyresolve system anomalies conduct feasibility studies identify analyze system failures analyzes data determine trends exist forecast need future replacement modification system hardware software budget constraints dictate evaluates alternative means satisfying user requirements provides management technically feasible cost efficient approaches meet changing needs keep abreast changes technology assist management preparing future enhancements 022001 current cyber transport client systems workcenter supervisor company name city state kevin l trostle dsn 2664800 comm 865 3364800 manage cyber transportclient systems work center personnel set adjust work priorities evaluate counsel subordinates document training personnel using computer based training system tba sustain operate systems effective troubleshooting repair pmis system performance testinganalysis systems include network infrastructure equipment cabling voice systems video systems small computers printers maintain close working relationship communications focal pointproduction requirementsremedy tickets 071996 072000 f16 ejection system technician company name city state ronald buckman comm 803 8951190 troubleshot removed tested inspected repaired modified installed explosive nonexplosive components assemblies ejection systems performed preventative maintenance ninety different electronically fired explosive devices ensuring proper wiring termination foreign object damage monitor briefed wing commander monthly findings ran entire supply system ensuring parts supplies readily available hazardous materials monitor explosive inspector ensured proper grounding points present shop prevent electrostatic discharge explosive components section workgroup manager charge maintaining computers ensured needed software installed shop computer security monitor trained supervised personnel quality assurance assessor education training jun 1996 hs diploma general studies brockport high school city state general studies may 2003 bs degree electrical engineering university tn city state electrical engineering november 1996 usaf electronic principles june 2002 august 2002 usaf telephone systems apprentice course september 2002 december 2002 usaf aircrew egress systems apprentice course numerous certificates webbased training lan fundamentals routers topologies cisco networking etc interests stationed south carolina performed three years volunteer electrical work habitat humanity work learned fundamentals wiring house electric cable telephone skills budget cabling cisco hardware client documentation electrician feasibility studies funds information technology inspector lan materials access network networking networks personnel telephone systems printers processes project management quality assurance routers system design technical assistance technician telecommunications troubleshoot troubleshooting upgrades video wiring additional information awards superior performer 2nd quarter 2003 usaf achievement medal june 2000 humanitarian service medal january 1998 20 crs maintenance professional year 1998 airman quarter may 1997 airman month march 1997 airman month february 1997 information stationed south carolina performed three years volunteer electrical work habitat humanity work learned fundamentals wiring house electric cable telephone,INFORMATION-TECHNOLOGY +executive chef summary executive chef two year culinary degree one year experience highpressure culinary environments skilled preparing large volumes food quickly efficiently seeking use culinary skills expertise prepare special variety dishes professional rewarding environment highlights combat life saver course camp parks ca 11292007 department defense certified mediator course fort riley ks 05252007 contractor representative course fort gillem ga 01122007 department army inspector general course fort belvoir va 09302005 advanced noncommissioned officers course us army fort leonard wood mo 06282005 small group instructor training course us army nco academy fort dix nj 11222002 observer controller trainer course camp shelby ms 09272002 drill sergeant school us army nco academy fort leonard wood mo 10121995 marine corp nonresident leadership course fort leonard wood mo 02171995 instructor training course us army fort knox ky 04151994 high volume production capability focus portion cost control focused disciplined inventory management familiarity accomplishments finalist downtown meridian earth bounty chopped completion contest two time presidents list honor recognition successfully managed kitchen staff 12 employees high volume breakfast lunch dinner services 175 diners day experience executive chef january 2014 october 2014 company name city state responsible planning aspects dietary operations including setting priorities job assignments one hundred twenty person assisted health care facility include seventy five staff members managed dietary budget include labor cost forecasting ordering responsible quality appearance food morale staff developed positive relationships behalf company residents families state local government officials associate pastor march 2013 current company name city state assist senior pastor churchs outreach minister mentoring counseling members church community continuing struggle drugs alcohol prepared called upon preach sermons assume leadership role senior pastor away responsible preparing wednesday evening meals seventy five church members warehouse workerdelivery driver july 2011 october 2012 company name city state assisted warehouse manager shop manager loading loading equipment logistics large trucks often called upon transport trucks various locations throughout country safety directoroffice manager august 2010 june 2011 company name city state responsible ensuring safe practice truck drivers mechanics oilfield workers throughout east central mississippi west alabamacoordinates implements training program occupational environmental safety responsible quality assurance inspections equipment personnel operations responds accidents recommends changes policies procedures necessary master sergeant january 1983 july 2010 company name city state passed others leadership positions instruction guidance effort enhance unit effectiveness based experiences assisted commanding general determining state discipline morale readiness throughout 311th command consists 6300 service members four different base camps kuwait conducted inspector general inquiries along high profiled investigations inspections received analyzed complaints soldiers government civilian employees ran reports data determine possible violation military federal law policies set appropriate commanders assisted command ig making recommendations action senior instructor course manager november 2002 october 2005 company name city state primary leadership development course responsible health welfare morale training administration 900 soldiers annually education observer controller trainer course camp shelby ms 09272002 drill sergeant school us army nco academy fort leonard wood mo 10121995 marine corp nonresident leadership course fort leonard wood mo 02171995 instructor training course 4 1994 us army basic noncommissioned officer course fort leonard wood mo 05011992 primary leadership development course us army fort knox ky 03111988 quarry machine operator course us army fort leonard wood mo 11241987 combat bridge builder training fort leonard wood mo 3 1984 city state ministryleadership ministry 2010 vanguard university southern cal city state culinary arts degree culinary 12 2014 meridian community collegemeridianms city state intern program hands experience 20 hours baking pastry 10 hours food handling 10 hours production 10 hours dishwashingstewarding 20 hours garde manger cold food production 60 hours hot line grill saute fry food production 10 hours managementleadership observation courses food preparation kitchen management patisserie confectionery international cuisine small group instructor training course 12 2002 us army nco academy city state skills army basic budget ca controller counseling drivers forecasting government instruction instructor leadership leadership development law local government logistics mentoring personnel policies quality quality assurance safety trainer,CHEF +vp principal summary highly skilledgrowth mindset professional 20 years experience mostly financial industry related providing advanced data solutions using innovative database technology innovativecreative great problem solver achieved highest ratings consistently 10 years continuously learningadapting evolving overcoming challenges faced professional career fortunate part team delivered cutting edge products years help firm clients career philosophy 4ltlistenlearnlovelead earn trust skills deep expertise designingdeveloping implementing running mission critical systems involving oltpolap htap workloads extensive experience building deploying large scale applications cloud environmentaws deep expertise advanced data modeling data management data governance passionate leader build lead strong team builddeliver support worldclass productibor using innovative technology handson developmentbusiness manager principal solution architect deep expertise front office middle office back office related business workflows financial industry deep expertise financial instruments modeling including complex derivative products portfolio investment management deep expertise oracle exadata amazon redshift sqlpythonjavaapache ignite aws related technologies basic experience data science related technologies eg pandas matplotlib etc agile development methodologies eg jira quick leaner ability solve complex business problems active member multiple working groups establish data strategy data governance data quality enterprise data architecture eg business architecture data architecture data quality working groups financial instruments valuation exposure experience thought leader key note speaker inmemory compute summit 2017 2018 experience 012003 current vp principal company name city state architected developed innovative product called ibor 10 provide realtime market valuesexposures related analytics using operational data storeods product capability show lookthrough exposure complex instrumentseg poolsfundsetf exotic derivative productseg total return swapindex future game changing product used broadly wellington investors clients since 2007 designed developed data quality reconciliation process detectrespond prevent data quality issues production environment mission critical product delivered many quality products production well time budget limited number resources proactively took ownership resolve complex problems faced team result achieved highest ratings ever possible manager 10 years row built strong resilient teamfrom 4 team members 50 support huge demand products developed team responsible developdeliver support multiple mission critical applications production positioned team well innovate new quality products well support existing products production led team design develop product provide investment performance returns across financial instruments using innovative inmemory design product also provided unique capability provide lookthrough performance complex financial instruments wellington new product improved system performance huge margin legacy product running successfully production since 2013 led team successfully build deliver transaction processing systemknown unified transaction system represent transactions unified format provide rolled positionsexposure performance data meet emerging business requirements due continued success huge demand products built team team asked build next generation ibor platform ibor single source truth investment holdings information providing consistent timely accurate position exposure information helps front office make investment decisions ibor provides current historical operational investment data used many financial firms middle office front office ibor perfect use case combines operational analytical workloads aka hybrid transactionanalytical processing htap ibor 20 production since sep2019 aws cloud environment using gridgain ignite inmemory computing platform team working build ibor using proprietary technology database using htap architecture principal architect ibor designed data model instrument transaction metamodels key foundational components build highly availablereliable optimized ibor architecture ibor transaction based system provide realtime positionsexposures investment performance data using one unified platform ibor provides current historicalasofasat data lighting speed due innovative cutting edge technology ibor foundational data platform enable tier1 applications migrate monolithic architecture service based architecture designeddevelopedimplemented supporting operational historical data store ods application60tb using oracle exadata ods maintains historical positionsexposure performance data team also migrated data built data pipeline oracle amazon redshift provide faster performance olap time series analysis designed developedimplemented fixed income portfolio management toolfipmt 40 enable investors make best investment decisions return positive alpha clients lead database developer contributed solve database slowness problems tuning complex database queries improve data modeling improve overall system performance system designed developed metadata using yaml represent complex business rules application logic developed automated process update metadata yaml format using python improve efficiency time market integrate metadata collibra show data lineage data dependency related information across multiple applications 122001 012003 senior software engineer company name city state senior developer successfully developed deployed commodity trading system production proactively took ownership help team resolve deadlock situation due creative innovative solution primary role develop system using oracle business team process manage commodity related orders transactions 032001 122001 database developer company name city state core developer contributed successfully build deploy system maintain various agriculture products using oracle 011998 032001 oracle developer company name city state junior developer contributed significantly develop many products fuji foundation islamabad pakistan primary role gather business requirements work senior members development team build products using oracle actively contributed successfully delivery following products hospital management system shares management system asset management system payroll personnel information system accounting management system vehicle management system inventory management system ims education training 091998 master science computer science programming qau city 012008 cfa level 1 cfa institute city college degree python finance udemy courses certifications certified aws certified cloud practitioner 2020 rlfleadership life graduate babson college 2018 oracle certified professional 2001 additional information key note speaker inmemory computing platform 2017 2018 share experience ibor wellington slides talk available following links,AGRICULTURE +accountant summary pursue excellence dynamic business world obtaining placement allowing perform environment honesty sincerity positive attitude would valued would like take challenging job nourish qualification expertise experience within reputed organization enhance performance flexible job title adapts seamlessly constantly evolving accounting processes technologies flexible job title adapts seamlessly constantly evolving accounting processes technologies highlights dos windows 9x xp ms office oracle tally adobe photoshop adobe illustrator pagemaker 3d inifnative audio editing video editing macro media director oracle 8i developer 2000 account reconciliations accomplishments enter outstanding achievements show go beyond basic job expectations see examples general ledger accounts maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses line credit transactions experience october 2011 august 2015 company name city state accountant prepared monthly annual expense forecasts including necessary recommended action required manage costs achieve budget performed debit credit total accounts computer spreadsheetsdatabases using specialized accounting software responsible ensure receivables timely collected participate preparation monthly management reports stock taking monthly quarterly yearly running reports inventory control analysis inspection follow warehouse stock movement review taxation documents applications clients preparing cost analysis variance reports supporting management cost modeling overhead cost allocation processing final payment suppliers staff assisting management budget preparation checking proper documentation payment disbursement reconciliation bank statements staff account supplier accounts financial ratios analysis report making mis report cfo senior management coordinating departments financial management january 2009 september 2011 company name city state accountant reviewed accountantæs book entries ensure accuracy gl responsible ensure receivables timely collected participate preparation monthly management reports stock taking monthly quarterly yearly running reports inventory control analysis inspection follow warehouse stock movement preparing cost analysis variance reports supporting management cost modeling overhead cost allocation maintaining staff accounts processing staff salary leave final settlement timely manner checking documents auditing processing final payment suppliers staff processing review tax documents assisting management budget preparation checking proper documentation payment disbursement liaising hr suppliers payroll disbursement reconciliation bank statements staff account supplier accounts financial ratios analysis report giving guidance support general staff payroll finance making mis report cfo senior management coordinating departments financial management aug07 dec08 auto1 alghannam auto world co wll kuwait accountant responsible ensure liabilities paid time receivables timely collected participate preparation monthly management reports maintaining accounts daily basis stock taking inventory report well warehouse inspection preparing disbursing salary leave staff checking proper documentation reconciliation bank statements mis report senior management april 2006 may 2007 company name city state accountant received recorded banked cash checks vouchers well reconciled records bank transactions responsible payable paid time receivables timely collected ensures co policies related payments contracts completely followed preparing payroll staff preparation financial statements october 2001 march 2006 company name city state account assistant performed debit credit total accounts computer spreadsheetsdatabases using specialized accounting software maintaining accounts daily basis finalization follow accounts receivables daily reporting management preparation inventory reports sales invoices purchase invoices accounting vouchers debit credit sep 2k sep01 digital vish computers udaipur raj india maintaining cash books journal book reconciliation bank accounts preparation cash vouchers handle petty cash daily routine banking works etc education 2006 vidyasagar university city state india mba finance finance 2000 mohan lal sukhadia university city state india select skills 3d accounting accountant accounts receivables adobe illustrator adobe photoshop pagemaker audio editing auditing banking book budget preparation contracts cost analysis credit clients debit dec documentation dos senior management finance financial financial management preparation financial statements hr inspection inventory inventory control macro media director ms office 2k windows 9x works mis modeling developer 2000 oracle 8i oracle payroll policies reporting sales tax video editing affiliations enter professional organizations involved see examples,ACCOUNTANT +business development regional manager summary responsible exhibiting value companys brand delivery expansion recruitment mobility conflict resolution workforce management services solutions store level managers customers employee management vendors skills problem solving time management pos inventory training internal conflict resolution training development marketing budgets cost reduction client retention business development pos applicationssoftware quickbooks pos pacific amber pos lightspeed pos proficient software quickbooks microsoft office applications advanced use windows xp windows 8 windows 10 operating systems experience january 2013 current company name city state business development regional manager developed implemented improved inventory process procedures resulting reducing inventory loss throughout company 5 developed approve company policies procedures inventory management audits pos point sale general store functions utilizing excel spreadsheets observations system testing statistical reports inventory profit loss responsible marketing strategies campaigns quarter produce engaging online marketing campaigns contests though use social media sites search engines plan schedule internal meetings conference calls web based presentations utilizing effective communication options explain new policies procedures including limited text powerpoint plan schedule internal meetings conference calls web based presentations notify assist human resources ceo via audits individual reviews timely manner personnelrelated changes involving branch office staff including branch hierarchy reporting relationships terminations status changes crosstrained provided backup support multiple positions within company spear headed junior leadership program increased employee retention tested selected pos software implemented throughout company pos set new product entry employee set transaction corrections inventory adjustments customized reporting utilized effective communication options explain new policies procedures including email text social digital media powerpoint assisted customers complaints concerns service product received communicated directly vendors insure inventory stock levels adequately maintained quality product approved maintained responsible resolving internal conflicts mangers employees ensure productive work environment recruitment top talent entry level management positions variety different sourcing techniques including social media university recruiting referrals job boards notify human resources ceo via audits individual reviews timely manner personnelrelated changes involving branch office staff including branch hierarchy reporting relationships terminations status changes provide administrative support includes includes answering phones ordering supplies preparing expense reimbursements assisting events presentations report preparation drafted biweekly time sheets 20 executives employees january 2012 january 2013 company name city state social media pr manager created social media strategy collaborates marketing pr advertising campaigns researched top influencers competitors trends clients industries create timely engaging content optimized platform used intended audience monitored sites customer service opportunities initiate conversations behalf client planned managed public relations programs designed create maintain favorable public image fortune 500 companies utilized marketing software measured marketing efforts measure roi events campaigns created company literature forms communication helped design marketing promotional materials print electronic worked advertisers editors timely useable ad article submissions partnered manager department determine event budget expenses january 2011 january 2013 company name city state teacherreceptionist instructed students fundamentals cheerleading ballet tap jazz modern managed receptionist area included greeting visitors responding telephone person request academia administrative request maintained electronic paper files created maintained spreadsheets utilizing excel functions pivot tables created customize reports help minimize month end reporting leadership team education training may 2012 arabia mountain high school city state high school diploma top 15 class 37 2017 darton state college city state business administration associate applied science skills administrative administrative support ad advertising backup budgets budget business development conflict resolution content cost reduction client clients customer service delivery email forms human resources image inventory management inventory leadership managment marketing strategies marketing meetings excel spreadsheets excel microsoft office applications office powerpoint windows 8 windows windows xp online marketing search engines operating systems personnel pivot tables policies pos presentations pr problem solving profit loss promotional materials public relations quality quickbooks receptionist recruiting recruitment reporting spreadsheets strategy telephone answering phones,BUSINESS-DEVELOPMENT +se business development manager highlights national account management established track record exceptional sales results excellent communication skills resolutionoriented crosscultural sales background exceptional multitasker accomplishments simsoc simulated society leadership workshopdr larry pepper professional instrument society america activities mastering business development workshopbill scheessele global sourcing quality engineer trainingge power systems six sigma green belt certified exceptional management skillsbaker communication inc print graphic support collaborated marketing business development groups collateral needs creating page layout designs flyers data sheets cd covers printed materials experience se business development manager jun 2014 mar 2015 company name city state responsible brand business development southeast us including nc sc ga fl alva ms al wv va ky tn supporting lewisgoetz rawson icd offices sales reps pursue opportunities brand products including econ diamond gear cc force smith valves se technical outside sales representative may 2013 jun 2014 company name city state technical support outside sales representatives southeast engineering presentations specifications manual automated valves engineering firms fluor mustang ch2m hill dz hargrove chemtex etc business development turbine oems general electric siemens alstom mitsubishi strategic automation manager aug 2012 apr 2013 company name city state responsible automation shop design setup wrote sop standard operating procedures automation quotations manufacturing testing engineering presentations specifications manual automated valves engineering firms fluor mustang ch2m hill dz hargrove chemtex etc business development turbine oems general electric siemens alstom mitsubishi technical sales leader aug 2001 aug 2012 company name city state process control equipment business development strategic manufacturer alliances primary interface manufacturers gexpro services responsible evaluation manufacturers capability capacity gexpro services member ge energy capacity audit team developed organizational structure staffing plan production services developed marketing presentation ge energy ge business technical marketing training sales department secured case msd gas steam valve contract ge power systems 25mm annually developed gexpro services msd packaging procedures meetexceed ge energy p23eal0255 developed lms 100 vbv variable bleed valve antiicing valve systems sales projections 2005 2010 50mm ce compliance teamsupported ge energy ce compliance team supplier support gexpro services quality organization technical write evaluation supplier base completed global sourcing quality engineer trainingge power systems six sigma green belt certified business development manager jun 2001 aug 2001 company name city state business development strategic manufacturer alliances business development end users developed marketing presentation end users chemical power pulp paper etc technical marketing training sales department masoneilan yokogawa equipment senior manager dec 1998 jun 2001 company name city state application engineering manage application engineering department responsible product evaluation sales implementation customer site business development strategic manufacturer alliances negotiated contract ei dupont resulted first year sales 26mm provided technical services three plant locations responsible evaluation manufacturers capability capacity developed organizational structure staffing plan application engineering department technical marketing training application engineering department field engineering department strategic sales department department development team assisted buildout e2bsm engineering2business platform sales manager sep 1995 dec 1998 company name city state liaison multiple valve manufacturers flowservevaltek kammer representative firm extensive involvement control valve manufacturer develop troubleshoot digital products software manage strategic alliance agreement flowserve ei dupont took sales 26mm 59mm managed five technical sales representatives four inside sales people south north carolina implemented training course new sales representatives speeding profitability developed implemented marketing plan south north carolina territory technical sales representative aug 1990 sep 1995 company name city state primary responsibilities large industrial plants ae firms customer base included ei dupont hoechst celanese fluor daniels day zimmerman chemtex international bechtel engineering crssirrine etc developed antisurge control valve specification pet charge vessel increased production 40 develop special valve sv codes ei dupont dacron intermediate plants increased territorial sales engineered products division average 35 per year increased territorial profits engineered products division average 45 per year expanded sales include massmarket accounts use supply chain distribution company top sales profits four years technical sales representative may 1988 aug 1990 company name city state primary responsibilities large industrial plants ae firms customer base included ei dupont hoechst celanese fluor daniels day zimmerman chemtex international bechtel engineering crssirrine etc increased territorial sales average 45 per year completed course work cape fear community college instrumentation controls education bachelor science economics marketing 050588 clemson university city state economicsmarketing concentration labor economics finance mathematics business management marketing interests phi gamma nupledge class president fellowship christian athletes varsity football1983 1985 additional information phi gamma nupledge class president fellowship christian athletes varsity football1983 1985 skills automation business development business development business management c sc economics engineer finance inside sales marketing plan marketing market mathematics organizational outside sales packaging presentations quality sales siemens six sigma sop specification staffing strategic supply chain technical sales technical support troubleshoot,BUSINESS-DEVELOPMENT +sales associate summary goal become associated company utilize skills gain experience enhancing companys productivity reputation experience 122014 022015 sales associate company name city state manage store alone 3rd shift stock itemscoolers thoroughly clean parking lot sweepmop store 052012 092012 dishwashercook company name city state cooked cleaned working hawaiian food cart 012010 052015 landscaper company name city state customer service worked landscaper prestons tree service jan 2010 may 2015 role concretepavements roofing yard maintenance trim cut trees pressure wash education 2013 diploma david douglas high school 30 skills excellent customer service customer service works fast learner roofing,SALES +driver summary passionate dedicated professional five years experience fields law linguistics interpretation write apply position graduated bachelors degree academic law jss law college karnataka india utilized substantial knowledge legal practices karnataka provided legal aid civil societies government organizations impoverished community members issues child abuse developed valuable communication management skills making strong contributions important social issue time legal aid cell highlights microsoft office including word excel powerpoint aptech learning institution microsoft office including word excel powerpoint aptech learning institution accomplishments flixilbel hard working experience driver april 2015 march 2016 company name city state welcome costumers car asking heshe wants go sometimes friends calling helping changing batteries also change tires server fire brazil 07022014 till hold important role food service industry greeting customers arrive arrange appropriate seating arrangements take orders pleasant welcoming customer satisfaction retention prime concern ensure menu available good physical condition direct escort quests seats relation officer september 2013 march 2014 company name city state compiled information reports filed documents distributed related offices provinces traveled provinces week assess situation area draft reports accordingly assisted manager administrative duties necessary translator legal cultural adivsor international security assistant january 2011 january 2013 company name city state provided live direct translation farsi daro pashto english american military personnel official meetings regional governor police headquarters ancop afghan national civil order police cdp community development program local chiefs elders municipality education department kunduz province order ensure security implementation infrastructure projects throughout province translated confidential governmentmilitary documents letters complaint civilians classified information maintaining exceptional levels confidentiality maintained line communication management recordkeeping administrative processes case researcher january 2010 january 2011 company name city state provided holistic comprehensive case management services clients maintained caseload families met client weekly 12 months input accurate complete client data agency database english instructor january 2005 january 2007 company name city state english language center puli khumri afghanistan instructed english second language taught students conversational written english maintained meticulous lesson plans including reasonable tasks homework assignments students prepared monitoring reports course manager participated professional development opportunities applied concepts learned classroom institute activities legal aid january 2008 january 2011 company name city state provided legal aid civil societies voluntary organizations individuals working across country espousing cause improving rights children offered door door legal advice impoverished community members communicating advanced legal concepts using laymans terms facilitate understanding closely coordinated government bodies entrusted care protection children including instructing state legal services authority ensure appropriate legal action offenders child labor human trafficking forms child abuse prepared complex reports legal drafts ensuring full compliance agency requirements tight deadlines service january 2008 january 2011 company name city state conducted seminars presentations regarding importance small family size health education financial literacy facilitated success social service programs aimed improving status women aided relief rehabilitation efforts periods national calamity education bachelor academic law law 4 jss law college mysore city state india languages fluent english pashto daro advanced speaking abilities hindi past translated farsi dari pashto english american military personnel additionally taught english second language english language center puli khumri afghanistan skills administrative administrative duties agency case management client clients customer satisfaction database fluent english english farsi financial forms government health education hindi instructing legal lesson plans letters meetings excel microsoft office powerpoint word personnel police presentations prime processes speaking rehabilitation seminars translation translator urdu written,ADVOCATE +gunnery sergeant core qualifications detail oriented budget planning windows proficient mac proficient active directory microsoft proficient leadership skills resource management experience gunnery sergeant january 1997 january 2014 company name specialist company name administered designed installed maintained repaired network data communication links fiberoptic cabling supported myriad computer network operating systems servers provided direct hardware software support installationconfiguration support 5000 users computers laptop printers peripherals manage supervised trained 40 personnel given time multiple work shifts constantly changing environment implemented policies directives streamline maximize productivity personnel maintained windows linuxunix hpux based servers performing data management backups restore troubleshooting preventative maintenance ensure minimal downtime increased productivity throughout entire organization oversaw successful completion several windows platform migration workstation server network administration design installation utilizing fiberoptic tactical fiberoptic cabling cat 5e cabling allowing quick efficient reorganization assets cisco alcatel switch router installation administration adp trained responsible officer assets unit responsible maintaining accurate inventory 3000 computers printers peripherals information assurance manager iam organization ensured compliance dod ia standards responsible ensuring iava antivirus install updates throughout organization manage helpdesk via phone email fielding trouble calls customers resolving escalating required create modify delete user accounts initiate manage track close perform trend analysis maintenance actions used trouble ticket system track remedy organizational tools magtf planning specialist baghdad iraq responsible logistical support typical duties included updating plan information unitlevel detail operatingmanaging force deployment plannings automated data processing tools created force reports properly formatted forwarded electronic mail files newsgroup message traffic provided support preparing planning mapping tracking routes 50 personnel daily basis developed reports supervisors weekly basis using command post future cpof system maintained constant contact personnel providing needed support resulted zero loss personnel assets saving government 50 100 million aviation supply specialist validated customer requirements processed requisitions submitted requisitions initiated appropriate followup actions processed delivered material accordance government regulations procedures maintained inventory procured assets allowable limits perform functions necessary provide logistical support aviation activities performed tasks dealing aviation supply support including financial management inventory management material management personnel staffing requisitioning procedures education bachelor science information technology october 2012 columbia southern university city state military occupation specialty training information technology aviation supply course yellow belt trained continuous process improvement awareness skills active directory streamline adp antivirus budget planning cabling cat 5 cisco communication skills hardware data processing data management detail oriented electronic mail email financial management government government regulations hpux inventory management inventory leadership skills linux mac managing windows windows platform migration network administration network operating systems organizational peripherals personnel personnel management policies printers process improvement quick router servers staffing switch software support phone trend troubleshooting unix additional information key qualifications active secret clearance stress management awards joint service commendation medal joint service achievement medal navy marine corps achievement medal joint meritorious unit award navy unit commendation marine corps good conduct medal national defense service medal afghanistan campaign medal iraq campaign medal global war terrorism service medal navy sea service deployment ribbon,AVIATION +digital marketing specialist summary digital marketing professional experienced sales marketing account management google adwords analytics certified skills including ppcsem lead generation analytics seo social media landing page optimization creative work outofthebox creative problem solver capable meeting deadlines pressure detail oriented exceptional communication skills verbalwritten skills digital marketing strategy search engine marketing search engine optimization social media marketing experience 062017 current digital marketing specialist company name city state maintain clients online presence ensuring products services effectively communicated target audiences optimize advertising spending implementing proper adwords account structures negative keywords ab split testing use google analytics data modify site content achieve goals reach kpis including cpc ctr quality score roi familiar seo strategies like competitive keyword research domain authority analysis link building 022016 072017 store manager company name city state supervises motivate team members meet daily high standards cleanliness efficiency customer service times manage work schedules within established budgets optimal store coverage monitor sales labor cost issues daily goal maximize profitability without sacrificing customer service 092013 112015 sales representative company name city state responsible customer support orders quotations via phone fax email persontoperson interaction meets andor exceeds sales profit goals following sales leads monitoring market trends growing positive reputation company education training 2016 mt san antonio college city state 2017 digital marketing career blueprint city state,DIGITAL-MEDIA +graphic designer summary driven graphic artist adept managing heavy workloads focusing designing creative visuallyappealing graphics focused extremely organized comfortable working fastpaced deadlinedriven environments expert preflighting optimizing artwork highquality printready files skilled variety designs logos marketing packages always keeping latest design trends latest technology accustomed surpassing expectations deadlinedriven environments always open criticism attitude every idea lead greater bigger ideas technical skills qualifications adobe creative suite adobe indesign adobe illustrator adobe photoshop adobe acrobat quarkxpress dreamweaver html coding css microsoft office suite promotional materials extensive directmail experience relevant skills selfmotivated senseofhumor conceptual thinker attentiontodetail strong design sense resourceful researcher advanced typography knowledge leadership skills friendly attitude professional behavior expert juggling skills creative artistic resourceful researcher quick learner time management experience 072012 102015 graphic designer company name city state prepared layouts drawings compliance established templates design standards designed unique print materials including advertisements brochures logo designs designed web pages graphic elements infographics email newsletters 052009 022015 graphic designer company name city state designed unique print materials including advertisements brochures logo designs prepared layouts drawings compliance established templates design standards contributed ideas strategic conceptual brainstorming sessions recommended techniques methods media best suited produce desired visual effects prioritized graphic workload effectively coordinated multiple projects 012006 052009 art director company name city state created visuals appeal leaders big data hightech world created look feel organizations online presence social media forums developed templates enewsletters presentations reports designed unique print materials including advertisements brochures logo designs designed artistic signage special corporate events created communications collateral including web pages brochures fliers developed designed produced corporate newsletters promotional direct mail items directed marketing created graphic materials company website 022005 122006 art director company name city state determined styles size arrangement illustrations graphics planned produced marketing materials including catalogs handbooks charts prioritized graphic workload effectively coordinated multiple projects developed creative graphics simplified complex messages prepared layouts drawings compliance established templates design standards contributed ideas strategic conceptual brainstorming sessions 122003 022005 art director company name city state contributed ideas strategic conceptual brainstorming sessions designed unique print materials including advertisements brochures logo designs collaborated team designers offer improvements direction others projects adhered corporate brand guidelines preparing graphic materials prioritized graphic workload effectively coordinated multiple projects consistently adhered internal delivery schedules 122002 122003 art director company name city state designed unique print materials including advertisements brochures logo designs collaborated team designers offer improvements direction others projects contributed ideas strategic conceptual brainstorming sessions recommended techniques methods media best suited produce desired visual effects prioritized graphic workload effectively coordinated multiple projects determined styles size arrangement illustrations graphics 022001 122002 production artist company name city state prepared layouts drawings compliance established templates design standards meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs prioritized graphic workload effectively coordinated multiple projects 012000 022001 production artist company name city state prepared layouts drawings compliance established templates design standards meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs prioritized graphic workload effectively coordinated multiple projects 071999 012000 graphic designer company name city state prepared layouts drawings compliance established templates design standards meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs prioritized graphic workload effectively coordinated multiple projects developed templates enewsletters presentations reports coordinated content production delivery managers launch carrierapproved content worldwide 041999 071999 creative internship company name city state contributed ideas strategic conceptual brainstorming sessions learned awardwinning agency operated education 2001 bachelor science journalism marketing texas university city state united states computer art design courses visual communication courses studio art courses,DESIGNER +owner senior graphic designer ux designer app developer linkslinkslinkslinkslinks dlinkslinkslinkslinkslinkslinks linkslinkslinkslinks professional summary multitalented job title skilled several artistic mediums including medium medium seasoned job title specializes print environmental graphics graphic designer multitasks manages time well fiercely competitive fastpaced environments graphic artist motivated work projects collaboratively design team conception final production skills excellent communication skills complex problem solving print advertising web site advertising website design expert complex problem solving superb eye detail proficient adobe cs6 website electronic marketing print advertisements css expertise sms deployment proficient photograph restoration customized template design excellent leader advanced graphic design work history owner senior graphic designer ux designer app developer 012010 current company name – city state enhance css html php codes frontend backend ecommerce store · create graphics silkscreen direct garment dtg printing · work programmers design onlinetool enable users personalize designs provide access quality ondemand printing services translated complex concepts data compelling visuals media outreach designed new onbrand visual elements effectively convey concepts messaging maintained consistent use graphic imagery materials marketing outreach senior graphic designer 102006 062007 company name – city state designed original graphics private label top bottom sleepwear · created licensed art toddler boys including warner bros disney hasbro · researched shopped stores new concepts printing treatments tech packs senior graphic designer 012006 092006 company name – city state designed girls tweens graphics multiple applications including appliqués embroideries patches silkscreens created cads line sheets tech packs lables hangtags · worked designer develop illustrate new fashion styles production sales · shopped stores researched variety trend resources develop new graphics girls designed new onbrand visual elements effectively convey concepts messaging maintained consistent use graphic imagery materials marketing outreach graphic designer graphic artist 062002 022005 company name – city state worked designers create new art concepts screen tees embroideries appliqués boys girls jackets knit tops bottoms jeans · created licensed art boysgirls including superman batman · worked screen printers researched develop new techniques printing season · shopped stores provided input graphic trends designed new onbrand visual elements effectively convey concepts messaging maintained consistent use graphic imagery materials marketing outreach formatted text graphics blog posts newsletters materials graphic designer 101998 022002 company name – city state designed graphics boys girls screen tees embroideries appliquész · conceptualized illustrated packaging labels hangtags · sourced supervised offset digital printing · design licensed private label art boys tops allover prints bottoms translated complex concepts data compelling visuals media outreach designed new onbrand visual elements effectively convey concepts messaging maintained consistent use graphic imagery materials marketing outreach education bachelor arts 5 2012 hebert h lehman college city state psychology fine arts art design coursework sketching drawing sculpture painting advanced illustration coursework industrial psychology experimental psychology social psychology statistics certificate field production city state student government representative graphic specialist certificate mac learning center city state cnc operator basic vocational certificate coursework sheet metal drafting mathematics graphic digital design certificate certificate pattern making fashion design mayor fashion institute city state pattern making sewing sketching certificates fashion commercial photography abiezer victor mota 1630 research ave city state coursework sheet metal drafting mathematics quality technology certificate cnc operator basic vocational certificate online portfolio mobile 9177736397 city state accomplishments awarded school name increasing class art budget employee recognition award nominee year honorary volunteer graphic designer foundation name year show name design challenge finalist year certifications zzxzx xz xz zx zx x ax asxc axc x sadcsdc dscdscdc dc dc skills 3d max actionscript adobe photoshop artist art book com corel draw css dreamweaver ecommerce fashion final cut pro flash graphic designer graphics graphic ux html http illustrator indesign journalist director maya access excel microsoft office suite powerpoint word developer packaging photography php printers quality quark express research sales technician tops trend videographer,APPAREL +kitchen utility workerevening weekend chef professional summary fastlearning recent cna graduate fastpaced enthusiastic working hospital adult family home andor retirement home 4 years experience taking care mentally ill dementia alzheimer schizophrenic hospice end life care patients focus lot patient care needs make sure client comfortable times licenses fundamentals caregiving first aid cpr dementia training mental health training nurse delegations cna license skill highlights understands mobility assistance needs charting expertise understands medical procedures trained grooming bathing assistance documentation procedures expert trained catheter change preparation quick problem solver patient positioning understanding chart preparationfiling aptness body mechanics competency alphabeticalnumerical filing mastery adept oxygen machine maintenance feeding assistance specialist enthusiastic caregiver general housekeeping ability professional experience april 2012 january 2013 company name city state kitchen utility workerevening weekend chef planned prepared served meals snacks according prescribed diets maintained clean orderly wellstocked environmentparticipated maintenance safe conditions within facility related areaspromoted personal coworker safety january 2013 april 2013 company name city state caregiverpca observed documented patient status reported patient complaints case manager read recorded temperature pulse respiration collected urine fecal samples support duties diagnostic technical treatment procedures setting operating special medical equipment apparatus provided transportation assistance companionship clients cleaned organized patients living quarters performed household tasks laundry dusting washing dishes vacuuming facilitated games activities engage clients positioned residents comfort prevent skin pressure problemsassisted transferring residents wheelchairs adaptive equipment kept facility stocked necessary supplies equipment instruments tended patients chronic illnesses charted daily information residents mood changes mobility activity eating percentages daily inputs outputs recognized reported abnormalities andor changes patients health status nursing staff documented resident records daily flow sheetsassisted adls provided patients families emotional support exhibited compassionate care communication regard issues death dying comforted patients provided reassurance encouragement promoted personal coworker safety april 2013 current company name city state caregiver maintained clean orderly wellstocked environment participated maintenance safe conditions within facility related areas promoted continuity care accurately completely communicating caregivers status patients care provided sensitive needs geriatric patients exhibited compassionate care communication regard issues death dying provided patients families emotional support assisted adls documented resident records daily flow sheets recognized reported abnormalities andor changes patients health status nursing staff charted daily information residents mood changes mobility activity eating percentages daily inputs outputs tended patients chronic illnesses provided personal nursing care pre postoperative situations kept facility stocked necessary supplies equipment instruments assisted transferring residents wheelchairs adaptive equipment positioned residents comfort prevent skin pressure problems performed household tasks laundry dusting washing dishes vacuuming cleaned organized patients living quarters provided transportation assistance companionship clients planned prepared served meals snacks according prescribed diets assisted adequate nutrition fluid intake support duties diagnostic technical treatment procedures setting operating special medical equipment apparatus collected urine fecal samples completed submitted clinical documentation accordance agency guidelines observed documented patient status reported patient complaints case manager read recorded temperature pulse respiration april 2014 august 2014 company name city state attendant counselor work developmentally disabled adults adls activities preparing meals cleaning assisting personal care observed documented patient status reported patient complaints case manager read recorded temperature pulse respiration planned prepared served meals snacks according prescribed diets cleaned organized patients living quarters performed household tasks laundry dusting washing dishes vacuuming facilitated games activities engage clients positioned residents comfort prevent skin pressure problems assisted transferring residents wheelchairs adaptive equipment kept facility stocked necessary supplies equipment instruments tended patients chronic illnesses charted daily information residents mood changes mobility activity eating percentages daily inputs outputs assisted adls april 2015 october 2015 company name city state med tech promoted continuity care accurately completely communicating caregivers status patients care providedpromoted personal coworker safetyparticipated maintenance safe conditions within facility related areasmaintained clean orderly wellstocked environmentprovided patients families emotional supportrecognized reported abnormalities andor changes patients health status nursing staffcharted daily information residents mood changes mobility activity eating percentages daily inputs outputstended patients chronic illnessesassisted adequate nutrition fluid intakecollected urine fecal samplesread recorded temperature pulse respirationobserved documented patient status reported patient complaints case manager october 2015 company name city state caregiver observed documented patient status reported patient complaints case managerread recorded temperature pulse respirationcompleted submitted clinical documentation accordance agency guidelinesprepared patient rooms prior arrivalcollected urine fecal samplesassisted adequate nutrition fluid intakeplanned prepared served meals snacks according prescribed dietsprovided transportation assistance companionship clientscleaned organized patients living quartersperformed household tasks laundry dusting washing dishes vacuumingfacilitated games activities engage clientskept facility stocked necessary supplies equipment instrumentsprovided necessary supplies support assistance medical staff patients unit specific proceduresrecognized reported abnormalities andor changes patients health status nursing staffassisted adlsprovided patients families emotional supportcomforted patients provided reassurance encouragementparticipated maintenance safe conditions within facility related areasmaintained clean orderly wellstocked environment education training 2012 orting high school city state high school diploma skills patientfocused care compassionate trustworthy caregiver detailoriented effectively interacts patients families hospice care provider preparation healthy meals snacks catheter preparation change charting record keeping,CHEF +concrete construction summary highly experienced professional possess required level retail management know needed inspire lead develop motivate staff helping achieve outstanding results passion innovation support key qualities include innovation product range responsiveness market trends well able give superb product knowledge training junior staff deliver industry leading advice service customers also real passion retailing strong desire exceed customer expectations currently looking suitable position exciting retailer promotes within rewards achievers highlights professional familiar computerized warehouse system able work elevated heights 30 feet maintaining clean organized safe work environment ability organize prioritize job tasks requirements establishing safety procedures accurately interpreting instructions demonstrating integrity respect senior managers times personal physically fit able work hot cold environments possessing math proficiency strong communication skills excellent organizational time management customer relations skills accomplishments exceeding award successfully completed companys rigorous employee development program commended perfect attendance 10 months promoted supervisor year employment experience company name city state concrete construction 032015 current company name city state retail floor manager 012014 012015 overall accountability growing sales profitability throughout area store managing teams deliver proper merchandising compliance throughout operation well delivering excellent standards customer service duties driving maximizing sales profitability store achieve growth monitoring review staff store performance regular basis driving sales maximizing team performance organizing preparing arranging promotional materials displays maximizing sales effective merchandising leading example aspects role recruiting training supervising appraising staff maintaining accurate statistical financial records creating combination real value money outstanding customer service company name city state supervisor 012005 012014 maintaining optimal stock levels ensure timely availability products managing inventory team comprising shift managers team leaders setting operational standards staff follow managing excess ageing stock reviewing service levels continuous basis using electronic inventory tracking scan stock reconcile inventory minimizing exposure obsolete excess stock putting forward recommendations operational policy procedures goals creating maintaining spreadsheets report analyze data recruiting hiring managing team inventory counters maintaining effective business relationships customers presenting written reports analyses senior managers using scanning terminals professional fixed asset tracking software key skills competencies management methodical approach figures reporting solid understanding inventory related best practice coordinating inventory related projects knowledge demand supply planning excellent numerical logical analytics skills ability manage multiple tasks effective prioritisation understanding following work rules procedures company name city state warehouse worker 012004 012007 operating power material handling equipment accurately select palletize loads moving pallets hand hand truck electric pallet jack manual pallet jack packaging merchandise shipment shrink wrapping goods loading onto trailers finding stock merchandise warehouse ensuring correct labels stored pallets routinely cleaning warehouse areas containers loading unloading trucks ground level platforms matching quantities items shipped invoice assisting annual inventories using computer equipment generate labels stocking incoming orders onto shelves loading merchandise onto trucks loading unloading containers trucks organizing stock warehouse skills strong communication skills customer relationscustomer service driving hand truckpallet jack hiringrecruiting inventoryinventory control inventory management managingsupervising supply chain managementtime management merchandisingorganizingpackaging presentingpromotional materials reportingsafetyscanningspreadsheets education graphic design anthem institute city state usa high school diploma 2004 pennsauken high school city state usa,CONSTRUCTION +relationship support officer experience 011997 012002 relationship support officer company name delivered administrative operations support corporate institutional bank insurance team including 10 senior relationship managers 5 credit analysts managing daytoday reception activities greeting visitors vendors responding requests information coordinated executive senior managements schedules calendars agendas drafted meeting agendas followed meetings team conferences worked administrative team members human resources staff new employee hiring special events produced reports correspondence administered uptodate organizational chart maintained office activity logs spreadsheets distributed incoming mail throughout office past experience includes administrative word processing specialist trust investment services 011991 011997 011988 012016 commercial relationship support manager company name city state commercial banking small business 2002 ­ 2016 provided comprehensive administrative operational support fiveperson team comprised commercial lending officers relationship management team loan operations team ensuring delivery bestinclass customer service enforced compliance lending requirements relating origination processing closing funding commercial loans ensured adherence federal state regulatory guidelines upheld bank policies procedures standards maintained knowledge patriot act cip bank secrecy act community reinvestment act ensured transactions credit risk functions conformed bank regulations credit policies released notes security interests paid loans processed commercial loan payments advances lines credit prepared ucc1 filings releases ordered reviewed approved loan documents requisite reports new loans extensions renewals modifications documented commercial loan packages files using provenir credit workflow communicated status loan portfolio including level exception reporting past due collections loan maturity management managed exception tracking identification curing evidencing proper file documentation compiled reports prepared customer letters followed annual financial reporting customers security interest documents requested spreading analysis financial statements assigned sectors key business risk analysis industry sector analysis related economic data ordered reviewed certificates good standing verified flood zone certifications loan origination renewals assisted periodic covenant checks credit reviews participated external client meetings conjunction relationship manager internal business meetings 011988 011991 regional support assistant company name education 2004 master science public administration metropolitian college new york city state public administration 2004 bachelor science business church management nyack college city state business church management 1999 associate applied science accounting borough manhattan community college city state accounting professional affiliations commercial banking support relationship manager 25 years experience working banking financial services industry depth knowledge commercial lending financial products success working bank teams deliver worldclass service maintaining compliance federal state bank regulations skilled streamlining maintaining daytoday workflows planning organizing prioritizing special projects seeking apply expertise take next career step respected banking institution rewards hard work talent results qualifications commercial lending regulatory compliance portfolio management records management relationship management team leadership accomplishments developed efficient filing system customer database protocols resulting increased office organization worked regional support manager develop implement inaugural stepbystep employee manual outlining proper business procedures helping employees understand office practices legal processes skills administrative banking closing commercial loans commercial lending conferences credit credit risk client customer service delivery documentation special events senior management financial reporting analysis financial statements hiring human resources insurance letters loan origination notes managing meetings mail office organizational policies reception relationship management reporting risk analysis spreadsheets ucc word processing workflow,BANKING +construction superintendent professional summary 26 years construction supervision including accurate takeoffs estimating budgeting contracting purchasing invoicing experience full onsite construction management land development effectively schedule monitor inspect work mobilization completion work architects engineers developers contractors inspectors city officials designers experienced phases building commercial residential veteran superintendent wellversed preparing interpreting graphs charts maps create practical schedules new construction projects skills subcontractor supervision construction materials knowledge blueprint interpretation good communication skills strong team player good multitask supervisory experience works well independently commercial site supervision prolog experience construction scheduling experienced p3 sure track commercial construction project management skills power hand tools computer proficient work history construction superintendent 072017 current company name – city state assisted budgeting bidding award subcontractors scheduled subcontractors consultants vendors ensure timely completion projects coordinated required inspections local jurisdictions coordinated required inspections local jurisdictions followed standards procedures maintain safe work environment operated wide variety equipment including power saws sanders grinders cranes drill press forklift basic hand tools followed company procedures maintain work environment neat orderly condition loaded unloaded building materials used construction implemented changes requested designers owners inspectors accurately read understood carried written instructions owner operator 042006 052017 company name – city state responsible jobsite performance contract completion accordance contract documents commercial tenant improvements work foreclosure markets leading banks local brokers manage maintained 1250 homes fiscal year review plans specs schematic design preconstruction coordinate utility service providers per project schedules obtain building specialty permits local jurisdictional agencies conduct weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues perform regular job site observations provide direction general contractor personnel digitally archive weekly progress technical photographs assigned projects prepare followed required punch lists oversee entire building turnover process enhancing communication construction management prepare regular interval progress reports avoid construction delays efficiently following site inspections timely manner schedule contractors materials deliveries train promoted continued education onsite crew members project managersuperintendent 072002 122005 company name – city state responsible contracts saint agnes medical center north wing expansion handled payment application change orders scheduled monitored prime trade contractors meetings coordinated submittals substitution requests maintain budgets process invoices control overhead costs conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel conducted critical preinstallation conferences general contractors subcontractors consultants manufacturers representatives reported quality performance site site construction managers operations manager 062002 032003 company name – city state responsible operations warehouse installations 22 million systems furniture scheduled monitored inspected work start customer orientation maintained budgets processed invoices controlled overhead costs offered technical assistance service providers scheduled contractors materials deliveries project manager 081999 042002 company name – city state responsible scheduling monitoring overseeing aspects project worked owners directly maintained budget processed invoices billings worked private public projects performed customer service orientations professional manner commercial valued 50 million project size 225 milliongottschalks inc gottschalks expansion 27 storesperformed remodels 27 newly added store oregon washington idaho nevada alaska constructionconsisted demo existing metal stud framing lath plaster construction took 11 month completed completed time within budget claims position held project manager project size 485 million superintendent project engineer 081991 031999 company name – city state budgeted contracted work butler building tilt ups wood frame projects scheduled monitored work progress worked project manager worked phases project helped budget control billings invoices apprentice carpenter journeyman carpenter 081986 041991 company name – city state rough framing form work roofing systems general cleanup 1990 1992 reading plans layout surveying setup crews work loads finish work electrical plumbing roughin top education completed apprenticeship school obtained journeyman certification 1990 h diploma 1983 north monterey high school city state certifications general contractor license 961804epa accreditation 18717certified open water diver padicertified jump mastercommunity involvementboy scouts america skills subcontractor supervision construction materials knowledge blueprint interpretation good communication skills strong team player good multitask supervisory experience works well independently commercial site supervision prolog experience construction scheduling experienced p3 sure track commercial construction project management skills power hand tools computer proficient work history construction superintendent 072017 current company name – city state assisted budgeting bidding award subcontractors scheduled subcontractors consultants vendors ensure timely completion projects coordinated required inspections local jurisdictions coordinated required inspections local jurisdictions followed standards procedures maintain safe work environment operated wide variety equipment including power saws sanders grinders cranes drill press forklift basic hand tools followed company procedures maintain work environment neat orderly condition loaded unloaded building materials used construction implemented changes requested designers owners inspectors accurately read understood carried written instructions owner operator 042006 052017 company name – city state responsible jobsite performance contract completion accordance contract documents commercial tenant improvements work foreclosure markets leading banks local brokers manage maintained 1250 homes fiscal year review plans specs schematic design preconstruction coordinate utility service providers per project schedules obtain building specialty permits local jurisdictional agencies conduct weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues perform regular job site observations provide direction general contractor personnel digitally archive weekly progress technical photographs assigned projects prepare followed required punch lists oversee entire building turnover process enhancing communication construction management prepare regular interval progress reports avoid construction delays efficiently following site inspections timely manner schedule contractors materials deliveries train promoted continued education onsite crew members project managersuperintendent 072002 122005 company name – city state responsible contracts saint agnes medical center north wing expansion handled payment application change orders scheduled monitored prime trade contractors meetings coordinated submittals substitution requests maintain budgets process invoices control overhead costs conducted weekly production operations contractor meetings facilitated stronger communication ability resolve critical issues performed regular job site observations provide direction general contractor personnel conducted critical preinstallation conferences general contractors subcontractors consultants manufacturers representatives reported quality performance site site construction managers operations manager 062002 032003 company name – city state responsible operations warehouse installations 22 million systems furniture scheduled monitored inspected work start customer orientation maintained budgets processed invoices controlled overhead costs offered technical assistance service providers scheduled contractors materials deliveries project manager 081999 042002 company name – city state responsible scheduling monitoring overseeing aspects project worked owners directly maintained budget processed invoices billings worked private public projects performed customer service orientations professional manner commercial valued 50 million project size 225 milliongottschalks inc gottschalks expansion 27 storesperformed remodels 27 newly added store oregon washington idaho nevada alaska constructionconsisted demo existing metal stud framing lath plaster construction took 11 month completed completed time within budget claims position held project manager project size 485 million superintendent project engineer 081991 031999 company name – city state budgeted contracted work butler building tilt ups wood frame projects scheduled monitored work progress worked project manager worked phases project helped budget control billings invoices apprentice carpenter journeyman carpenter 081986 041991 company name – city state rough framing form work roofing systems general cleanup 1990 1992 reading plans layout surveying setup crews work loads finish work electrical plumbing roughin top,CONSTRUCTION +director engineering experience director engineering 042018 052018 company name – city state calero leading provider communications lifecycle management clm solutions designed turn communication data actionable insight simplifying management voice mobile communications services assets control two new product development teams one legacy team working driving future growth started atlanta engineering office hiring 12 junior engineers enabling productive working roadmap items less 9 months built new new platform enabling existing marquee software product multitenant cloudenabled powering oneclick upgrades migrations seamless movement across nodes unified performance monitoring 60 implementations deployed platform created new product segment mobility including new mobilefirst ui design ebonding selfservice responsive portal unbilled usage tracking workflowenabled device ordering sr director software development 042016 042018 company name – city state cla alternative consumer lending providing consumer loans various financial products lead three different development teams focused different areas business consumer lending merchants medical insurance responsible business analysts quality assurance database administration product management software development moved team agile scum process stories cards standups timebox releases developer estimation unit testing release automation increased quality decreased time releases implemented new single ticketing system across company created new application responsive ui mobile tablets healthcare vp engineering operations 082013 042016 company name – city state pictureu innovator use imaging data capture technologies experiential marketing photo concessions responsible technology operations organization drove team delivering innovative quality applications solutions meet client requirements industry standards company goals built 4 new products scratch including 16camera computercontrolled array car detecting computer vision product manager new products gathering requirements defining scope schedule wireframing story distillation hired staff inhouse moving development inhouse saving 30k 4 months key member sales instrumental largest deal 5 years 30 plan ending 18 plan yearend allowing product customizations 3 former customers returned responsible customer technical support training shipping receiving inventory qa software development procurement kept customer satisfaction ratings high 90 percent cto 022012 082013 company name – city state ticket alternative provides wide range ticketing box office solutions ta also prints millions tickets sells millions event wristbands independent distribution throughout us uk accountable technology hosting vendors development team architecture information technology built new ecommerce platform ruby rails utilizing spree hired technology team scratch developed event ticketing box office system three months increased online sales 45 total sales 65 designed multitenant diy ticketing deal platform cofounder coo 012011 022012 company name – city state mobile web software company upgrades trips business leisure travelers making easy fun learn local language culture providing customized content smartphone web managed operations participated partnerships sales raised funding controlled burn provided technical guidance launched initial product 90 days generated revenue 14 weeks founding drove 45000 downloads app store launch built 14 mobile applications starting ios migrated nook android 9 months founding created awardwinning product featured apple app store amazing 6 times vp engineering 012009 122010 company name – city state offered ondemand software solutions reduced cost complexity streamlining companys supply chain improving service levels working diverse industries like banking internet retailing hospitality administered technology development hosting implementations existing new customers improved product quality increasing uptime three nines reducing support calls 10 previous volume launched version 2 major features architectural improvements rocksolid stability improving scalability support rapid 300 growth migrated development qa primarily outsourced team total onshore team reducing total costs boosting productivity vp solutions sales 092006 122008 company name – city state svg leader service lifecycle management products solutions initially directed technical presales leading 10 consultants presenting demos marketing fortune 1000 customers leading product marketing accountable worldwide marketing across products defining strategy sales pricing market messaging key contributor sourcing closing largest deal history company created complete business plan moving core product saas offering supported marketing sales worldwide emea apac well managing analyst relationships designed new comp plans quotas presales account executives cto commerce science apr 2004 sep 2006 saas ecommerce provider focused multistore manytomany retail providers focused product development along product program management company creating plans strategies achieve new products objectives directed selections negotiated contracts tools utilities oem products vendorreseller management web services inventory order management led product management focused customization specifications new product requirements market planning supervised hybrid team onshore offshore development independent consultant 012003 042004 company name – city state provided highlevel technical consulting multiple longterm projects performed web services design data migration major credit card company utilizing net technology hospitality customers selected distributed computing industry association perform data rights management encryption security evaluations designed technology drm media wrapper trigger b2c ecommerce cart order created sold technology aggregating realtime 15 popular job service boards cto founder 101999 112002 company name – city state created first electronic television radio sales management system full integration multiple systems stakeholders developed objectives policies budgets operating plans development quality production operations departments directed interpretation implementation achievement grew organization 2 94 two years raised 147mm venture capital pricewaterhousecoopers georgias top 25 venture capital deals 1999 2001 mo system completed first fully electronic endtoend transaction industry negotiated 30mm merger donovan data systems independent rep business work history director engineering 042018 052018 company name calero leading provider communications lifecycle management clm solutions designed turn communication data actionable insight simplifying management voice mobile communications services assets control two new product development teams one legacy team working driving future growth started atlanta engineering office hiring 12 junior engineers enabling productive working roadmap items less 9 months built new new platform enabling existing marquee software product multitenant cloudenabled powering oneclick upgrades migrations seamless movement across nodes unified performance monitoring 60 implementations deployed platform created new product segment mobility including new mobilefirst ui design ebonding selfservice responsive portal unbilled usage tracking workflowenabled device ordering sr director 042016 042018 company name cla alternative consumer lending providing consumer loans various financial products lead three different development teams focused different areas business consumer lending merchants medical insurance responsible business analysts quality assurance database administration product management software development moved team agile scum process stories cards standups timebox releases developer estimation unit testing release automation increased quality decreased time releases implemented new single ticketing system across company created new application responsive ui mobile tablets healthcare vp engineering operations 082013 042016 pictureu innovator use imaging data capture technologies experiential marketing photo concessions responsible technology operations organization drove team delivering innovative quality applications solutions meet client requirements industry standards company goals built 4 new products scratch including 16camera computercontrolled array car detecting computer vision product manager new products gathering requirements defining scope schedule wireframing story distillation hired staff inhouse moving development inhouse saving 30k 4 months key member sales instrumental largest deal 5 years 30 plan ending 18 plan yearend allowing product customizations 3 former customers returned responsible customer technical support training shipping receiving inventory qa software development procurement kept customer satisfaction ratings high 90 percent 022012 082013 company name ticket alternative provides wide range ticketing box office solutions ta also prints millions tickets sells millions event wristbands independent distribution throughout us uk accountable technology hosting vendors development team architecture information technology built new ecommerce platform ruby rails utilizing spree hired technology team scratch developed event ticketing box office system three months increased online sales 45 total sales 65 designed multitenant diy ticketing deal platform cofounder 012011 022012 mobile web software company upgrades trips business leisure travelers making easy fun learn local language culture providing customized content smartphone web managed operations participated partnerships sales raised funding controlled burn provided technical guidance launched initial product 90 days generated revenue 14 weeks founding drove 45000 downloads app store launch built 14 mobile applications starting ios migrated nook android 9 months founding created awardwinning product featured apple app store amazing 6 times vp engineering 012009 122010 offered ondemand software solutions reduced cost complexity streamlining companys supply chain improving service levels working diverse industries like banking internet retailing hospitality administered technology development hosting implementations existing new customers improved product quality increasing uptime three nines reducing support calls 10 previous volume launched version 2 major features architectural improvements rocksolid stability improving scalability support rapid 300 growth migrated development qa primarily outsourced team total onshore team reducing total costs boosting productivity 092006 122008 svg leader service lifecycle management products solutions initially directed technical presales leading 10 consultants presenting demos marketing fortune 1000 customers leading product marketing accountable worldwide marketing across products defining strategy sales pricing market messaging key contributor sourcing closing largest deal history company created complete business plan moving core product saas offering supported marketing sales worldwide emea apac well managing analyst relationships designed new comp plans quotas presales account executives cto commerce science apr 2004 sep 2006 saas ecommerce provider focused multistore manytomany retail providers focused product development along product program management company creating plans strategies achieve new products objectives directed selections negotiated contracts tools utilities oem products vendorreseller management web services inventory order management led product management focused customization specifications new product requirements market planning supervised hybrid team onshore offshore development independent consultant 012003 042004 provided highlevel technical consulting multiple longterm projects performed web services design data migration major credit card company utilizing net technology hospitality customers selected distributed computing industry association perform data rights management encryption security evaluations designed technology drm media wrapper trigger b2c ecommerce cart order created sold technology aggregating realtime 15 popular job service boards 101999 112002 company name created first electronic television radio sales management system full integration multiple systems stakeholders developed objectives policies budgets operating plans development quality production operations departments directed interpretation implementation achievement grew organization 2 94 two years raised 147mm venture capital pricewaterhousecoopers georgias top 25 venture capital deals 1999 2001 mo system completed first fully electronic endtoend transaction industry negotiated 30mm merger donovan data systems independent rep business engineering manager 011999 company name consultant 011998 company name product manager 011997 company name systems engineer 011996 company name technical team lead 011995 company name manager 011992 company name systems operator 011990 company name accomplishments honors chairmans club xcellenet 1997 atdc graduate mediaocean 2002 winner msmot business plan competition georgia tech 2006 winner startup weekend triplingo 2012 winner startup riot triplingo 2012 studies coursera johns hopkins data science data scientists toolbox march 2015 distinction r programming may 2015 distinction getting cleaning data may 2015 distinction exploratory data analysis august 2015 distinction education master science management technology 2006 georgia institute technology city bachelor science computer science 1992 rutgers university city summary recognized innovator drives change engineering new processes technologies resulting streamlined operations company growth demonstrated expertise aspects product management software development conception implementation skilled leader supervising inhouse offshore teams small 3 large 78 strong background implementing solutions meet needs rapidly expanding operations excellent communication presentation public speaking motivational skills broad experience marketing operations finance quality sourcing proficiency entrepreneurial business unit large corporate environments skills infrastructure design strategic planning vendor selectionrfps productproject mgt agile teams design architecture change management presentations mergers acquisitions process improvement budgets pl international experience highlights agile presenting pricing procurement product development budgets product management product marketing program management quality assurance sales ecommerce strategy supply chain venture capital project scheduling team structure management client relationship management project planning oversight skills net photo agile analyst apple automation banking budgets business plan closing com consulting content contracts credit encryption client customer satisfaction data migration database administration driving ecommerce features financial hiring imaging information technology insurance interpretation inventory managing market planning marketing market marketing sales messaging office new product development developer order management camera policies presenting pricing procurement product development product manager product management product marketing program management quality quality assurance qa radio realtime receiving retail sales sales management shipping software development stories strategy supply chain technical support television upgrades ui design utilities venture capital vision workflow yearend,ENGINEERING +operations associate lisa phinney skills licensed notary 10 years experience ms office excel spreadsheet creation word memos minutes invoices power point outlook asana basecamp project management website design updating social media management design experience photoshop elements video conferencing experience google gsuite applications kronos experience event planning execution work history operations associate 102016 current company name responsible administrative operational tasks heartspace retreat center park city managing executive management coleaders plenty consulting utilizing technology proficiently expediently basecamp box ms applications word ppt excel outlook acting quarterback project coordination teamwork representing leadership team company partners clients guests finding new ways grow flourish leading special projects enthusiasm supporting leadership team communication email correspondence scheduling meeting management travel vendor relationships project management coding expenses ensuring accurate billing managing conference attendance speaking prep audience engagement followup budget management manage vendor relationships order swag supplies directing payment needed plan travel team 8 conferences consulting services offsite social media manager responsible website updates schedule team meetings zoom gotomeeting note taking follow management coleaders plenty consulting event preparation execution high service levels assistant executive director 082015 current company name assist executive director administrative management services provide communication historic park city merchants various channels ie newsletter emails phone calls including local event information may impact historic park city area coordinate special events main street activities historic park city merchants includes communication coordination city staff plan coordinate quarterly educational informational events hpca members provide communication historic park city businesses regarding trash services business improvement district bid work city staff evaluate program periodically update maintain main street directory map event kiosks write minutes hpca committee meetings work director marketing promote historic main street maintain hpca website grant reconciliation budget management meisha lawson marketing †“ marketing coordinator 082015 current keep hpca website current regarding calendar events member promotions meeting notices merchant information business landing pages information blog updates social media marketing image manipulation hpca lange group gorgoza tmi goldminer’s daughter assist director marketing advertising campaigns promotions initiatives event planning permitting management execution autumn aloft halloween main electric parade fieldhouse manager zumbaâ® fitness instructor 092009 102014 company name provided fieldhouse manager expert administrative support created first rate customer service experience fieldhouse patrons focused customer relationship building human connection front desk team planned executed events fieldhouse annually kids carnival monster ball color run christmas event developed zumbaâ® fitness program enhance community’s physical health emotional health comes along dance fitness created following fitness students become lifelong friends power joy self expression sharing passion life skills administrative administrative support photoshop advertising billing budget management color conferences consulting clients customer service experience directing email event planning special events executive management image kronos leadership director managing marketing meetings excel ms office outlook power point word newsletter coding project coordination project management speaking relationship building scheduling spreadsheet teamwork phone video conferencing website design website education bs multidisciplinary studiesenvironmental science 081991 †“ 051994 university massachusetts city multidisciplinary studiesenvironmental science cum laude,FITNESS +information technology coordinator career overview avp director information technology network engineer extensive experience strengths excellent communication skills strong problem solving skills sound work ethic capable working independently team environment highly professional ability set maintain priorities qualifications certifications certificates • microsoft certified professional • compta certified • microsoft sol 2000 design administration • microsoft access ii iii • navision report writer ii • web design software hardware knowledge • operating systems installation support microsoft windows including windows 81 • sever systems installation support microsoft server including server 2012 sco unix • microsoft active directory • database software installation support microsoft sql including sql 2012 highly proficient microsoft access sybase databases • erp software omd installation support microsoft navision including nav2013 r2 • office suites microsoft office 97 2013 • email programs microsoft exchange ipswicth imail • content management platform webgui magento • familiarity wide variety cisco fortinet firewalls 3comm netgear hp cisco routers switches • expert knowledge variety smartphone operating systems including windows mobile blackberry android ios sprint coral nortel free pbx voip phone voice mail systems work experience may 2000 current company name city state information technology coordinator 2003 2008 administrate employee year president club winner repeated employee month winner continually evaluating implanting new technology save cost maintain improve business process sole point contact 150 people including remote staff led 300000 implantation navision erp system continual inhouse refinements improvements navision upgraded navisions proprietary cside database sql 2000 database continual inhouse refinements improvements navision created implemented custom databases leading national regional financial institutions increase revenue initiated use remote control programs train help trouble shoot customer issues timely manner final point resolution customer software hardware issues responsible onsite installation industry specific hardware software implemented act 2006 customer relation management database led redesign corporate website including online shopping cart site costumer extranet employee intranet led development implemented electronic work order ticket greatly improved cash flow led revision service call dispatch process automated delivery system via cell phones developed numerous house databases reports suite customers specific billing reporting needs negotiate contracts interface vendors designed lunched maintain company wide disaster recovery plan design network infrastructure lead relocation team corporate headquarters regional warehouses responsible maintaining securing microsoft windows 2003 environment employee systems configuration training employees variety network systems organizing supporting communicating management employees design network infrastructure lead relocation team corporate headquarters regional warehouses upgraded servers windows 2003 windows nt 4 0 maintain make sure software date compliant responsible onsite installation industry specific hardware software coordinate computer related training service staff january 1996 current company name city state information systems manager designed house proprietary costumer relation database designed implemented microsoft 2003 sbs led design corporate web site internet marketing campaigns responsible corporate network security customer wifi network education training 1 1988 curry college city state business management bachelor arts business management certifications microsoft certified professional nt 4 0 microsoft certified professional windows xp windows 2003 microsoft certified professional internet compta certified microsoft certified system administrator eligible completed end 2006 microsoft sql 2000 design administration microsoft access ii iii navision report writer ii skills certified active directory billing business process c cash flow cisco cisco routers hardware network systems content management contracts coral databases database delivery disaster recovery email erp extranet financial firewalls internet marketing laptops lotus microsoft access microsoft access microsoft certified professional microsoft certified microsoft exchange office microsoft office 97 windows windows 2000 2000 microsoft windows 2003 microsoft nt 4 nt 4 0 windows nt 4 0 microsoft windows nt4 0 windows xp navision network security network office suites operating systems organizing report writer reporting sco unix servers microsoft sql sql 2000 sybase system administrator phones phone training employees visio voice mail web site website additional information awards whos among students american universities colleges outstanding young men america united states achievement academy national award winner sanford r levitt 1,INFORMATION-TECHNOLOGY +banking summary handson clientoriented banking professional implements creative investment strategies dedicated continuous improvement entry level banking focused applying excellent research skills writing ability position business managemententhusiastic business major excellent communication skills strong motivation succeed highlights cash handling financial analysis ms excel expert analytical financial reporting loan operations managing multiple priorities identifying risks spanish speaking ms office proficiency team leadership excellent communication skills strong lead development skills business negotiation accomplishments client interface collaborated prospective clients prepare efficient product marketing strategies drive business development experience company name city state banking 112016 opened new customer accounts including checking savings lines creditbalanced daily cash deposits bank vault inventory zero error rateprocessed cash withdrawalsresearched resolved customer issues personal savings checking lines credit accountsdelivered prompt accurate excellent customer serviceresearched banking guidelines statutory requirements stay updated new laws applications company name city state banking employee 052014 082015 opened new customer accounts including checking savings lines creditbalanced daily cash deposits bank vault inventory zero error rateprocessed cash withdrawalsresearched resolved customer issues personal savings checking lines credit accountsdelivered prompt accurate excellent customer serviceresearched banking guidelines statutory requirements stay updated new laws applications company name city state intern 062013 092013 managing editing companys online area educative software moodle developing preparing accounting statistics office subject papers word excelpowerpoint company name city state banking intern 062012 092012 opened new customer accounts including checking savings lines creditbalanced daily cash deposits bank vault inventory zero error rateprocessed cash withdrawalsresearched resolved customer issues personal savings checking lines credit accountsdelivered prompt accurate excellent customer serviceresearched banking guidelines statutory requirements stay updated new laws applications education master science international trade 2014 universidad carlos iii de madrid city state spain international trade policies international trade laws bachelor science business administration direction 2013 universidad pública de navarra city state spain skills sales software salesforcecom tapscan public relations software bacons mediasource factiva desktop publishing software photoshop illustrator html,BANKING +videographer professional profile creative individual seeking associate editor position american greetings utilize writing editing skills create innovative trenddriven products qualifications designed wrote content materials geared towards various audiences print andor digital form newsletters blogs scripts feature articles advertisements speeches brochures presentations mplemented digital marketing strategies across social media platforms skilled reporter editor indepth knowledge video production editing techniques video equipment tools implemented leadership training supervision department interns developed creative marketing presentations improve engagement experience 032015 current videographer company name city state worked collaboration clients production staff produce variety video products including live events video packages conducted fieldbased video production involved interacting clients operating portable video audio equipment 062014 current digital media specialist company name city state responsible creating content new website app called lcexplorercom created implemented digital marketing plan increased lc explorers user base 10000 monthly active users six months wrote blog posts promote website app managed facebook twitter instagram effectively drive brand awareness engagement traffic website developed implemented email marketing campaign lc explorer emerges web services produced edited acted oncamera talent instructional videos used customer support orientation training created series web videos highlight successes local businesses managed team interns help produce content lc explorer communicated clients manage update business directory lcexplorercom planned coordinated events launch various emerge inc services wrote edited posted press releases loraincountycom 102013 042014 reporter company name city state researched wrote investigative news stories published akron beacon journal youngstown vindicator thenewsoutletorg conducted interviews purpose writing producing recording radio pieces accompany print media 072013 promotions intern company name city state maintained social media accounts throughout summer highlight success organizations alumni increase membership filmed edited videos promote annual fundraiser posted social media sites created maintained blog feature successes organizations interns wrote stories newsletter promoted annual fundraiser using social media video advertisements 102012 042013 program producer company name city state created produced news entertainment program ztv wvpx titled lights camera akron responsible aspects program production including selecting content directing livetotape studio sessions editing packages scheduled conducted guest interviews developed implemented social media strategy promote program engage student audience facilitated team meetings develop ideas organize production communicated wvpx channel 23 ensure program delivered timely manner regularly scheduled broadcast 072012 production intern company name city state worked live daily entertainment program new day cleveland served production assistant location shoots wrote uploaded articles stations website social media sites acted floor director operated teleprompter assisted control room producers technical director engaged creative planning sessions producers training sessions technical crew members scheduled guests postshow followup viewers regarding program content 012010 012013 social media content specialist company name city state produced edited acted oncamera talent instructional videos used customer support orientation training managed day day social media activities emerge inc loraincountycom responsible comment moderation consumer interaction diffusing online issues produced promotional videos showcase local companies loraincountycom education may 10 2014 bachelor arts journalism media production radiotv university akron city state gpa gpa 39884 journalism media production radiotv gpa 39884 skills advertisements ads audio broadcast com content clients customer support directing editing skills editing editor email feature articles explorer director marketing plan marketing strategies marketing meetings newsletters newsletter camera presentations press releases print media producing radio recording reporter scripts social media platforms stories strategy tv trade shows video video production website articles additional information achievements graduated summa cum laude twotime emmy nominated producer lights camera akron 2013 2014 top 10 honors college graduating senior ohio association broadcasters scholarship recipient national academy television arts sciences scholarship recipient john knight scholarship recipient emerging leaders program residence hall program board member national society leadership success deans list 20102014 academic scholarship recipient high school valedictorian,DIGITAL-MEDIA +customer service rep professional summary currently seeking fulltime position environment greater challenge im also aiming learning new skills using skills help better real world allow opportunities advancement accomplished motivated individual solid background autocad design layout design products also experience customer service representative administration 8 years experience telephone inperson customer services including sales tech support customer care active listening problem solving fastpaced teambased deadlinedriven environment detail driven outstanding communication skills proven success interfacing customers team members call center representative versed customer support high call volume environments superior computer skills telephone etiquette skills autocad autocad civil 3d civil engineering basics adobe illustrator 3ds max design autocad inventor pro revit architectural knowledge ability work pressure teamwork decisionmaking strength deadlineoriented customer service critical thinking ms windows proficient creative problem solver quick learner strategic sales knowledge multiline phone talent selfmotivated strong verbal communication risk management processes analysis work history customer service rep 082016 022018 company name – city state supported management assuring floor agents completed tasks correctly described product pricing customers accurately explained details care merchandise answered product questions uptodate knowledge sales company promotions scored top 10 employees successful resolution issues ensured superior customer experience addressing customer concerns complaints demonstrating empathy resolving problems spot professionally maintained cleanliness presentation stock room production floor directed calls appropriate individuals departments achieved sales goals service performance requirements new customer existing sales asked openended questions assess customer needs learned referenced applied product knowledge information contacted customer follow purchases suggest new merchandise inform promotions upcoming events set explained new membership contracts effectively managed highvolume inbound outbound customer calls answered constant flow customer calls giving agents daily call center environment defused volatile customer situations calmly courteously developed process controls metrics daily management call center crew member 022014 082016 company name – city state create burritos fun greeted customers provided excellent customer service providing friendly quality customer service chipotle customer excellent time management skills ability work high pressure situations worked line cash fax area completing hot food preparation assignment accurately neatly timely fashion cleaning equipment preparing food throughout day needed anticipating reacting customer volume following chipotle sanitation standards including washing cookware utensils throughout day assembled food orders maintaining appropriate portion control followed food safety procedures according company policies health sanitation regulations reported shift time ready work billing office assistant 092012 112012 company name – city state checked patient data including insurance demographic health history ensure information current maintain logs transactions occur day maintained accurate records patient care condition progress concerns scheduled accompanied clients medical appointments maintained clean healthy safe environment performed clerical duties word processing data entry answering phones filing correctly coded billed medical claims various hospital nursing facilities interacted necessary partners throughout establishment including physicians nursing staff technicians medical assistants scheduled rescheduled handled cancelled appointments patients using desktop calendar software greeted patient pleasantly provided desk sheet signin adhered strict hipaa guidelines times according company policy maintained strict patient physician confidentiality answered phone second ring greeted callers enthusiastically multi line phone system verified patients eligibility claims status insurance agencies submitted electronicpaper claims documentation timely filing managed collections claims unpaid bills estates debtors responded correspondence posted adjusted payments insurance companies identified resolved patient billing payment issues customer services billing server 012006 062010 company name – city state consistently provided professional friendly engaging service helping chef get ready service preparing food cleaning kitchen including washing kitchen appliances work surfaces floors walls transports materials event area following health safety qualifications food serving ware sets decorates prepares serving dining areas according specific directions layout plans established catering manager prepares food attractive appetizing way according caterers directions serves food appositive courteous demeanor breaks serving dining areas cleans sanitizes equipment utensils dining ware linens serving ware work areas followed safety sanitation policies handling food beverage uphold proper health standards selected ordered décor event materials interviewed clients understand event scopes work establish budgets determine timelines venue selection guest list finalization rehearsal ceremonies receptions worked closely couples meet wedding goals maintain deadlines resolve complaints service issues education computer aided drafting design cadd associate degree computer drafting design march 2015 itttechnical institute computer drafting design premedicine randolphmacon college premedicine advance diploma june 2010 leedavis high school additional skills adobe illustrator 3 autocad civil engineering cooking cleaning equipment revit,CHEF +construction consultant summary secure project management position dynamic organization contribute team utilize extensive leadership experience develop grow business held every management position within organization including general manger national corporate trainer front house manager kitchen manager bar manager experience organization culminated store owner operator experience 012011 012015 construction consultant company name city state supervised well site location road construction equipment procurement logistics coordinated facilities construction well production consulted project managers vendors departmental personnel discuss formulate estimates resolve job site issues obtained organized analyzed multiple subcontractor quotes across varying trades specifying materials identifying qualified subcontractors negotiating prices supervised well site completions including well site perforations well site logging well site flow back communicated internal external project stakeholders troubleshoot issues determine appropriate resolutions coordinated oversaw project crews including construction safety electrical identified documented issues risks offer realistic recommendations alternatives achieve desired company results held facilitated daily jsas consistently worked multiple projects issues ability determine severity issue escalate appropriately needed 012010 012011 prospective owner operator company name city state oversaw front house back house hiring training ensured front house shifts ran smoothly efficiently providing thorough friendly customer service driving sales business averaging 100000 gross weekly sales managed front house back house inventory control purchasing 012007 012010 assistant general manager company name city state wrote unified entire company wide inventory control system managed daily cash intake bar alcohol inventory building repair maintenance budgets account payable oversaw hiring training scheduling sixty front house employees education 1990 business civil engineering university tennessee city business civil engineering steve knowles kodiak energy consulting llc vice president operations skills budgets budget consulting customer service driving fast hiring inventory inventory control logging logistics materials microsoft office suite needs assessment negotiating personnel procurement project management purchasing quality assurance safety sales scheduling selfmotivated managing suppliers troubleshoot verbal communication skills excellent written,CONSULTANT +business development specialist summary dynamic reliable banking professional 15 years retail banking customer service consulting experience many years trainer instilled adapt connect way thinking always ready everchanging industry banking highlights management customer service sales analytical presentation training coaching creative solutions accomplishments selected member various corporate projects ibc bank first national bank plainscapital bank elected board president community involvement organization selected member edinburg leadership class xx served project chair numerous community outreach events experience business development specialist 112014 current company name city state served liaison credit union major local vehicle dealership serve key component solution lack indirect lending initiate lending processes purchase used new vehicles prospective members follow close loan crosssold convenient bank products meant gain prospects entire financial relationship ownerpartner 072011 current company name city state mr mister privately created privately owned brother father meet cooling needs residents south texas mr mister designs installs maintains customized highpressure mist cooling systems mr mister also provide mist cooling solutions rental clients outdoor events vice president regional training manager 092013 032014 company name city state coordinated training schedules new existing employees 400 managed team 3 trainers responsible executing corporate training goals managed daytoday department needs participated coordination execution fi conversion training vice president training manager 012013 092013 company name city state developed implemented new training strategy created various training paths various departments authored training courses training materials coordinated training schedules new existing employees 400 managed team 3 trainers managed daytoday department needs commercial sales services consultant 052012 012013 company name city state sold convenient commercial products businesses ach generation remote deposit capture positive pay etc analyzed internal reporting identify sales opportunities existing commercial customers cultivated external sales opportunities visiting prospects sharing benefits commercial products conducted sales presentations prospective existing clients provided training clients bank employees provided product support clients cash management officer 032010 052012 company name city state sold convenient commercial products businesses ach generation remote deposit capture positive pay etc utilized referral software track provide updates employees visited bank branches train employees referral process recognize sales opportunities analyzed internal reporting identify sales opportunities existing commercial customers cultivated external sales opportunities visiting prospects sharing benefits commercial products conducted sales presentations prospective existing clients provided training clients provided product support clients regional training manager 012008 032010 company name city state oversight regional training program accordance corporate training corporate human resources responsible training completion 400 employees monthly training calendars created published accommodate trending needs managed annual compliance training managed staff 4 trainers included scheduling development observations evaluations participated various corporate projects committees regional trainer 042004 012008 company name city state served key resource employee development period course offerings within training program mastered involvement sought corporate office variety tasks ranged course authoring program rollouts courses delivered emphasis sales customer service type courses taught included teller policies procedures new account policies procedures core systems training customer service training sales training product services training special projects training ctr processor 012004 042004 company name city state consolidated high dollar transactions depositors branches within region accurately report cash transactions currency transaction reports audited ctr reports branch staff crucial deadlines met teller supervisor 042001 012004 company name city state supervised staff 7 tellers employee development mentoring coaching training conducting performance reviews delivering disciplinary actions enforcing company expectations managed daytoday department needs creating employee schedules managing staff relations resolving customer complaints researching transaction errors performing teller branch audits communicating pertinent issues upper management running cash box needed teller specialty teller 081999 042001 company name city state nurturing relationships processing customer noncustomer transactions teller duties cash balancing cash transactions negotiating onus transit checks payments processing gl transactions issuing monetary instruments etc duties specialty teller added previous teller position food stamp processing foreign exchange processing foreign domestic collections processing education 2012 bachelors american intercontinental university business management marketing city state us coursework business management concentration marketing skills computer interpersonal customer service analytical relationship driven training presentational sales,BUSINESS-DEVELOPMENT +hr intern summary enthusiastic student highly motivated committed developing personally professionally ability learn quickly work efficiently use educational knowledge effectively work settings skilled research multitasking time management communication experienced human resource organisational management counselling business development educational background master arts organisational psychology 2018 alliant international university city state united states california school professional psychology master science counselling psychology 2015 avinashilingam institute home science higher education women city state india gpa 363 bachelor arts mass communication 2013 amrita viswa vidhyapeetham city state india amrita school communication gpa 307 experience hr intern jul 2016 current company name city state get candidates moved hiring process making sure properly credentialed meet companys clients requirements basic background checks contact candidates references collect necessary information license employment verification reviewinguploading credentials prescreen applicants job boards indeed zip recruiter make send badges attendtransfer calls take messages work independently part team achieve companys goals bookstore volunteer feb 2016 jul 2016 company name city state opening store account check closing opening balance maintain complete accurate records stores transactions rearrange books maintain neat tidy reading area assessed customer needs responded questions assistant general manager apr 2015 nov 2015 company name city state managed daytoday tactical longterm strategic activities within business reviewed approved billing invoices expense reports counselled mentored 53 staff members offering constructive feedback stress management techniques guidance traveled manager take notes prepare minutes meetings screened telephone calls inquiries directed appropriate maintained recorded financial accounts daily sales purchases expenses student intern jan 2015 feb 2015 company name city state administrative assistance conducted scored tests 16pf stress inventories new clients followups established rapport collected organised new client data administered positive therapy patients assisted rehabilitation activities individual family matrimonial well beingtherapy educational counselling de addiction smoking cessation suicide prevention intern dec 2014 jan 2015 company name city state assistance guidance families poverty line counselling individuals issues relating family marital legal issues provided sex education awareness good bad touch young school students observed counselling sessions provided sex workers summer intern may 2014 jun 2014 company name city state internship program systematically split accommodate sufficient training deaddiction centre special school mentally challenged children psychiatric clinic adults counselling centre witnessed assisted ect session administered chief doctors collected information clients using techniques testing interviewing discussion observation gathered feedback patients medications diagnosis effectiveness therapies gained knowledge experience observing doctors provide counselling patients families skills microsoft excel outlook powerpoint word excellent communication skills organisational skills spss data entry researches autosuggestion mediator weight management female college students masters thesis msc 201415 sample 82 female college students convenient sampling method selection 82 participants based inclusion exclusion criteria participants selected assessed anthropometric data also completed five well index group exercise diet autosuggestion group b exercise diet results marginal statistically significant difference body weight participants group group b statistically significant difference wellbeing participants group group b mindfulness burnout teachers stateboard matriculation schools demographic factors masters project msc 2014 sample 150 51 female 24 male state board58 female 17 male matriculation scales mindfulness attention awareness scale burnout inventory data analysed standard statistical tools karl pearson co efficient correlation analysis variance ttest result statistically significant relationship mindfulness burnout matriculation state board schools relation indian zodiac personality typesmbti masters project msc 2015 sample 100 samples female 52 male 48 randomly selected myers briggs type indicator mbti administered scored results showed significant relation two variables sample size determine relationship studies done conclude disprove findings current study publications snega prabha writer mind spear sawyerpuram popes emerging aspirants research volume ii 2 issn23191902 julydecember 2013 dr preetha menon snega prabha autosuggestion mediator weight management female college students international journal scientific research vol 4 issue 7 july 2015 certifications foundation course education children learning disabilities certified rehabilitation council india 2014 ta101 introduction transactional analysis 2015 hypnotism application practice 2015 bio ethics research 2014 affiliations apa american psychological association 2016 affiliate volunteer activities san diego humane society san diego ca june 2016 present humane animal society india aug 2014 nov 2015 puppy palace india aug 2014 nov 2015 ​,HR +business development manager professional summary highenergy manager successful building motivating dynamic teams cultivates company culture staff members feel comfortable voicing questions concerns well contributing new ideas drive company growth customer service representative maintains high level professionalism patience efficiency minimize customer dissatisfaction increase customer loyalty core qualifications operations management complex problem solving staff training team building supervision training costumer service skilled negotiator advertising computersavvy social media marketing event planning purchasing top sales performer microsoft outlook microsoft excel microsoft powerpoint microsoft office microsoft word work experience 082015 business development manager company name city state cold warm called 75 new existing accounts per day generated new accounts implementing effective networking content marketing strategies identified strategic partnerships gathered market information gain competitive advantage contacted new existing customers discuss specific products could meet needs answered customer questions regarding products prices availability identified issues existing marketing material drive process improvements generated new sales opportunities direct telephone selling emails 032015 082015 event manager company name city state worked quickly efficiently minimal oversight accomplish assigned duties managed payroll time attendance systems developed tool track monitor personal sales opportunities deals progress finished contracts collaborated advertising promotion managers promote products services prepared detailed marketing forecasts daily weekly quarterly basis worked effectively heavily crossfunctional fast paced environment 062014 032015 customer service call center manager company name city state successfully managed activities 1218 team members multiple locations created training manuals targeted resolving even difficult customer issues monitored daily activities 2 customer support teams improved service quality increased sales developing strong knowledge companys products services addressed negative customer feedback immediately effectively communicated team members maintain clearly defined expectations resolved customer questions issues complaints 042014 062014 costumer service representative call center company name city state collected customer feedback made process changes exceed customer satisfaction goals provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified timeframes addressed customer service inquiries timely accurate fashion built customer loyalty placing followup calls customers reported product issues properly directed inbound calls phone queues improve call flow education training 2012 high school diploma mesa high school city state united states 40 finished top class skills advertising competitive content contracts customer satisfaction customer service customer support fashion fast functional marketing strategies marketing market marketing material networking payroll progress promotion quality selling sales script strategic telephone phone training manuals,BUSINESS-DEVELOPMENT +client service specialist professional summary results oriented business professional successful track record areas strategic planning implementation operation programs within set time frames volunteer management proven ability see “ big picture ” quickly isolate areas improvement strong analytical problem solving ability combined solid understanding team work ability communicate well individuals levels organization core competencies personable professional quick learning skills ability effectively work independently team excellent communication skills written oral highly organized dedicated person positive attitude highly motivated selfstarter takes initiative minimal supervision flexible team player ability effectively prioritize juggle multiple concurrent projects still making deadlines strong logical analytical thinker demonstrated talent problem solving thrive challenging tasks office environment confident hardworking individual quick assimilate new concepts meet challenges professional experience client service specialist sep 2012 current company name city state responsible analysis troubleshooting resolution secondlevel service desk incidents plan manage program implementation new clients facilitate online registration members ensure eligible members access website manage administrativedatabase functions health screenings resolve screening issues maintain accessibility member accounts work implementation account managers plan onboarding new clients also ensure account requirements met client golive research strategies enhance client relationships facilitate ensure loading eligible members database within 24 hours streamline processes ensure scalability position company doubled growth maintain competitive market operations accommodating client customizations public relations event planning intern sep 2011 jun 2012 company name city state led various project management life cycles inclusive planning phases event planning management outreach program implementation supported project execution via management maintenance foundation database facilitated recruitment processes supervised performances qualified volunteers supporting signature events fundraising efforts adapted intensive scheduling requirements maintained efficiencies performance program execution designed outreach materials coordinated distribution general public provided details information regarding participation organizational programs initiatives solicited donations sponsors means products services marketing assistant may 2011 aug 2011 company name city state oversaw customer rewards program development execution longterm management enabled motivational incentives highperforming clients resulting increased company loyalty key facilitator design implementation marketing concepts materials managed maintained client database systems oversaw communications reporting functions proactive alignment companywide goals improved personal production concurrent task management added value marketing strategies consultation new concepts gained subject matter expertise regarding prinaj product line facilitate proactive management client issues expedited resolution key service issues public relations associate may 2009 jul 2010 company name city state orchestrated design implementation ongoing management multiple customer relations training programs individually tailored compliance client specifications proactively reviewed restructured programs align evolving needs resolve unforeseen issues monitored pending hits clips assisted compilation quarterly media reports support senior staff decision making responded managed media inquiries requests secured expert resources codeveloped press materials reactive media responses cultivated grew beneficial relationships media entities third party organizations streamline liaising communicative efforts clientele honored recipient timex communications excellence award education master science integrated marketing communications 2012 roosevelt university city state usa bachelor arts mass communications 2009 babcock university city state nigeria computer skills fundraising software donorperfect desktop publishing software adobe photoshop word processing software microsoft office suite accomplishments honored recipient timex communications excellence award 2010,PUBLIC-RELATIONS +sales associate summary customer service oriented associate two years worth experience working public 1 years worth moneyhandling experience core competencies include customer rapport ability maintain positive attitude subtle persuasiveness relating customer passionate self motivated drive achieve excellence inside well outside workplace highlights exceptional customer service sales expertise excellent communication skills customer rapport development basic microsoft office skills thrive fastpaced environment experience 032016 current sales associate company name city state received processed cash credit payments purchases well payments dillards credit card opened lines credit opened closed counter including counting cash opening closing cash registers creating staff assignments worked team member provide highest level service customers made courtesy calls existing customers upcoming event information debuting new merchandise 112015 022016 receptionist company name city state conduct outgoing phone calls collect members billing information process payments operate microsoft lync answer screen forward calls providing information taking messages scheduling appointments resolve customer complaints redirect appropriate management 022015 112015 service representative company name city state compile information new accounts enter account information computers file related forms documents handle inbound calls resolve membership issues answer customer inquiries redirect phone calls appropriate associates understand implement company policies well explain policies customers straight forward professional manner operate register process cashcredit transactions opened closed registers collect referrals inform members membership promotions discounts deals skills excellence experience customer service eager fast learner honest advanced problemsolving exceptional organizational skills education associate arts general business mesa community college city state general business currently attending 2014 high school diploma james madison preparatory school city state,FITNESS +sourcing merchandising analyst summary sourcing merchandising analyst committed staying current market trends consumer interests collaborates manufacturers create best product plans boost sales revenue highlights retail buying purchasing inventory control product development sourcing negotiating detail oriented analyitical experience 022014 current sourcing merchandising analyst company name city state shop market find new products fill current voids product mix analyze sales determine categories expand reduce set pricing based margin goals mindful market prices similar products develop new products vendors well internal engineering departments based specifications acquired research source new products overseas vendors assuring specifications quality requirements met create marketing plans present vision products shown website collaborate several internal departments assure optimizing web presence increase sales report key performance indicators kpis upper management 052008 012014 contracts representative ii company name city state managed contract lifecycle request purchase rfp closeout negotiated terms conditionsts cs pricing contracts reviewed negotiated terms nondisclosure teaming agreements audited internal systems contract compliance entered maintained information various contracts related systems developed compliant proposals project managers 082005 022008 associate buyer young attitude dress shoes company name city state shopped vendors select develop trend appropriate styles including inline styles special make ups closeouts 250 stores negotiated prices hit imu gm goals created maintained assortment plans organization clear view seasonal assortment collaborated planning department develop seasonal plans maintain otb worked closely allocation department ensure correct product placement inventory levels stores monitored warehouse inventory 062003 082005 assistant buyer shoes accessories jewelry company name city state selected trend product placement various multimedia sourced developed product overseas vendors negotiated pricing minimums vendors created maintained budgets assortment plans based plans open buy worked closely control buyers maintain inventory levels take markdowns handled quality issues rtvs 012002 062003 control buyer company name city state prevented backorders use sales forecasts inventory analysis established minimum levels place reorders communicated vendors place reorders track deliveries maintained used assortment plans placed initial buys planned items carried future catalogs 042000 012002 associate buyer better dresses company name city state shopped market frequently select fashion items target customer analyzed otb class plans tracked sales markdowns meet gm plan collaborated planning department develop implement strategic six month plans ensured timely delivery goods allocation stores created entered purchase orders communicated information vendors 051997 111999 international operations coordinator company name city state provided customer service initial request product delivery 30 international customers communicated shipping instructions developed invoices interfaced various warehouses worked engineering department develop customer specifications acted liaison several internal departments customers participated international trade show 051997 051998 purchasing coordinator company name city state controlled inventory levels forecasted planned production expedited tracked deliveries sourced parts overseas factories made sure specifications met coordinated production assembly deliveries several different overseas factories 021997 051997 assistant buyer intimate apparel company name city state 071996 021997 merchandising manager trainee company name city state 061994 061996 sales associatewrap desk coordinator company name city state education may 2011 masters business administration salve regina university city state may 1996 bs textiles fashion merchandising design business administration university rhode island city state minor business administration mba skills ms office mrperp systems po systems data warehouses,APPAREL +assistant company secretary summary reliable legal secretary successful maintaining complex docket systems tracking deadlines coordinating depositions organized legal secretary adept managing multiple high priority tasks expert preparing legal documents briefs motions subpoenas highlights microsoft office ms words power point excel access publisher spss 160 interpersonal skills experience assistant company secretary apr 2016 current company name city state address sh 6a jalan mutiara taman bukit ampang jalan bukit belacan 68000 ampang selangor executive secretarial aug 2014 jul 2015 company name city state address level 8 symphony house pusat dagangan dana 1 jalan pju 1a46 47301 petaling jaya selangor darul ehsan assistant company secretary oct 2012 jun 2013 company name city state 71f jalan boling padang g 13g seksyen 13 40100 shah alam practical student jan 2012 mar 2012 company name city state address tingkat 3 menara selatan bangunan sultan idris shah persiaran masjid 40676 shah alam selangor darul ehsan education maicsa professional level malaysia institute chartered secretary city state malaysia bachelor corporate administration corporate administration 2012 universiti teknologi mara city state malaysia corporate administration secretarial management office management public relation diploma public administration public administration 2010 universiti teknologi mara city state malaysia policy administration office management human resources accomplishments practical student courses seminar extended 2012 participate mock meeting competition dewan serbaguna fsppp uitm shah alam commitee melati computer club 2010 paricipate program dipac society tour sekolah pendidikan khas alma pulau pinang organized faculty adminstrative science policy studies uitm kedah participate sukan inter program 2009 kompleks sukan stadium miniuitm kedah organized majlis sukan pelajar uitm kedah participate ceramah teknik teknik asas ping pong organized persatuan ping pong uitm kedah uitm kedah participate karnival sukan mahasiswa uitm semalaysia kali ke162008 uitm perak oganized uitm malaysia introductory english akademi pengajian bahasa universiti teknologi mara pulau pinang kursus aplikasi komputer pakej 2 pengenalan kepada komputer ms word 2000 ms excel 2000 ms power point 2000 pusat computer rc permatang pauh pulau pinang program rakan muda wawasan desa ipt daerah seberang perai tengah jkkk alma bukit minyak bukit mertajam pertandingan pameran seni lukis pelajar pelajar malaysia jepun ke 11 jabatan pendidikan pulau pinang program rakan muda ramadan kementerian belia dan sukan malaysia interests possess strong leadership charismatic possess strong sense responsibility able work hard ability work independent group selfreliance hardworking resourceful willing work long hours moderate traveling love learn something new intermediary language malay language speaking writing english language speaking writing basic arabic interest activity reading watching listening extracurricular activities tresury ping pong club uitm kedah special force diploma public administration club dipac commitee team building programme pendang lake resort organized dipac uitm kedah tresury ping pong club uitm kedah special force diploma public administration club dipac fasilitator program transformasi skkp emerald puteri hotle sungai petani organized sekolah kebangsaan kampong pasir dipac uitm kedah kedah team manager uitm kedah netball open 2008 organized persatuan bola jaing uitm kedah uitm kedah kedah skills interpersonal skills managing access excel microsoft office power point publisher ms words public relations publication spss supervisor symphony,PUBLIC-RELATIONS +drivermanager professional summary 4 years total customer service physical labor great time management interpersonal skills perfect team player top line customer service im looking fill position sharpen skills work place also contribute business help grow experience drivermanager 062015 102015 company name city state loading unloading truck warehouse assigned times ensuring customers happy products unloading individual contractors residents upon product delivery built relationship better give customers best quality good well customer service increased role within company would manage spoke route would deliver merchandise bicycle tricycle handpicked orders depending time frame quantity loaded bikes tricycle depending distance well timeframe maintained dispatched cyclist ensure meet time schedules budget expenses deliveries end day recorded deliveries calculated late early drop offs missing wrong orders cyclist delivered order also emailed day results amazon managers warehouse managers personal accountant 032008 122015 company name city state gather organize patient billing data inclusive demographics insurance appointment needs manage front desk inclusive answering calls greeting logging patients system confirming appointments necessary responsible open close well safety procedures supporting facility requirements disposal hazardous material filed patient charts post examination logged appointments data base reviewed patient accounts gave references doctors construction 122007 052008 company name city state worked home renovations business offices red lion hotel convention center construction backyards licensed contractor different sites east side bellevue towers offices hotels residential properties state projects portland well prepped lead construction overshadowed professional contractor traveled professional contractor education high school diploma graduated communications 2017 gpa gpa 33 gpa 33 communications attended shoreline cc 2 years obtained aa general studies well courses psychology kinesiology interests captain high school juco basketball team winning multiple team awards helped coach trained younger athletes maximize potential athletes students individuals competed mens basketball shoreline cc helped take team nwaccs competed track juanita high school senior year first time made districts participated bsu black student union bellevue college helped plan organize execute meetings school activities pass knowledge help students become set personal information diverse individual coming multiracial house hold plans become successful individual later life working living future moment respect courtesy communication important feel three characteristic helped life far never hold back situation additional information acknowledgements accomplishmemts great microsoft office skills captain high school juco basketball team winning multiple team awards helped coach trained younger athletes maximize potential athletes students individuals competed mens basketball shoreline cc helped take team nwaccs competed track juanita high school senior year first time made districts participated bsu black student union bellevue college helped plan organize execute meetings school activities pass knowledge help students become set diverse individual coming multiracial house hold plans become successful individual later life working living future moment respect courtesy communication important feel three characteristic helped life far never hold back situation skills billing budget charts customer service data base delivery frame insurance logging psychology quality renovations safety,CONSTRUCTION +food server professional summary hardworking professional history exceeding expectations delivering quantifiable results known boosting company morale fostering interdepartmental communication skills cash handling professional friendly careful active listener data entry education training may 1982 mceachern hs city state high school diploma business business community service volunteer girl scouts 20122013 work experience august 2013 may 2015 company name city state food server monitor food distribution ensuring meals delivered correct recipients guidelines special diets followed clean sterilize dishes kitchen utensils equipment facilities served 300 students daily load trays accessories eating utensils napkins condiments stock service stations items ice napkins straws remove trays stack dishes return kitchen meals finished prepare food items sandwiches salads food preparation serving techniques ensure proper procedures followed august 2007 may 2011 company name city state subsitute pre k teacher order obtain materials needed classes provide extra assistance students special needs nonenglish speaking students physical mental disabilities tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers enforce administration policies rules governing students discuss assigned duties classroom teachers coordinate instructional efforts instruct monitor students use care equipment materials prevent injuries damage maintain computers classrooms laboratories assist students hardware software use october 1985 february 1999 company name city state loan processor encode cancel checks using bank machines compare previously prepared bank statements canceled checks reconcile discrepancies match statements batches canceled checks account numbers load machines statements cancelled checks envelopes prepare statements distribution customers stuff envelopes hand fix minor problems equipment jams notify repair personnel major equipment problems establish maintain relationships individual business customers provide assistance problems customers may encounter examine evaluate process loan applications evaluate financial reporting systems accounting collection procedures investment activities make recommendations changes procedures operating systems budgets financial control functions certifications serv safe certification,CHEF +behavioral healthcare help line psychiatric emergency team supervisor professional overview seasoned licensed clinical social worker dedicated providing high quality compassionate effective care role psychotherapist educator manager license lcs 18224 core qualifications clinical acumen multicuturally competent psychotherapist clinical supervision clientcentered care quality care focused service oriented committed personal professional growth strength based management style program development design training quality review process improvement rapport building contract criminal tort probate law familiarity education glendale college law city state university southern california city state master social work graduated honors california state university northridge city state bachelor arts psychology graduated honors member psi chi golden key national honor society tau alpha epsilon honor society accomplishments clinical established operated private practice 10 years documentation documentation influenced creation design reporting fields patient charting system created implemented system documentation resulted 95 quality assurance scores several consecutive years quality standardized chart documentation developed telephonic documentation performance indicators training wrote training manual organized resource material developed curriculum taught modeled desired skilloutcome provided electronic medical record navigation documentation training marketing increased referrals via physician liaison program elder law attorneys primary care physicians psychiatry addiction medicine providers law enforcement eap providers community workflow planning implemented new work processes increased efficiencies productivity computer skills proficient epic word lotus interqual nice symposium foundations azz cardfile familiar excel powerpoint visio experience 072002 current company name city state behavioral healthcare help line psychiatric emergency team supervisor clinical supervisor 247365 psychiatric crisis call center psychiatric emergency team interim supervisor utilization management bed finding departments within large care coordination center hired counseled terminated staff recorded tracked developed performance indicators performance criteria evaluations wrote updated protocols policy procedures quality review indicators training manual meeting minutes business reports influenced development redesign electronic charting reporting fields organized led new hire clinical frequent caller computer staff meetingstrainings holiday retirement social work month celebrations performed webbased inservice work stoppage training physicians managers successfully staffed crisis line 48 consecutive hours abandoned calls developed frequent caller treatment plan template coordination continuity care participated presented statistical data regional department administrators regional southern california quality assurance meetings implemented interdepartmental cross training increased efficiencies productivity staff development morale recorded tracked ensured staff license renewals ceus mandated organizational classes completed due dates completed bimonthly payroll managed leaves completed staff scheduling every 6 weeks decreased tardiness responded concerns reviewed researched responded critical incidents complaints developed work flows decreased time members spent nonplan eds attention high quality care cost containment answered crisis calls short staffed shared oncall responsibilities 031998 072002 company name city state licensed clinical social workercare coordinator performed biopsychosocial telephonic assessments crisis intervention andor consultation members employees purchaser groups employee assistance professionals management law enforcement emergency department physicians determined appropriate levels care repatriated case managed members nonplan hospitals advocated members needing psychiatric andor addiction medicine treatment care coordinated members treatment team trained new staff worked collaboratively interdepartmental team developed work flows procedures protocols increased efficiencies productivity role clarity developed documentation standards influenced creation development departmental electronic database charting case notes 041996 031998 company name city state senior care network clinical social worker field based case management disabled adults chronic mental illness older adults cooccurring disorders completed inhome assessments monthly monitoring client family counseling education community referrals per attorney request evaluated wrote report testified court became expert witness probate conservatorship hearings marketed managed physician liaison program lead weekly caregiver support group underwrote longterm care insurance assessments benefit determination evaluations became community resource specialist 051992 081996 company name city state behavioral science faculty family practice residency program social work associate community medical clinic interviewed prospective residents developed curriculum taught evaluated performance family practice residents medical students substance abuse psychiatry rotations conducted lectures presentations class brown bag lunches offsite meetings set internal external training sites ensured learning objectives met education focused risk substance abuse biopsychosocial assessments active listening interviewing skills dsm diagnoses rounds home visits coled therapy sessions instilled confidence demonstrating attunement patient self assessment treatment planning rapport building skills provided visit summarizationfeedback strengthened teamwork resident faculty relationships incorporating team building activities staff meetings liaison residents needed psychiatric health services provided shortlong term individual couple family therapy complicated cases provided feedback resident preceptor msw students 101991 102001 company name city state psychotherapist individual couple family therapy children adolescents adults older adults presenting problems depression anxiety panic attacks insomnia psychosis explosive rage adoption foster care grief loss truancy trauma self harm substance abuseaddiction gender dysphoria domestic violence homelessness parenting concerns care giver burnout schoolwork stress clientele ethnically culturally racially socioeconomically diverse 101990 101991 company name city state employee assistance programmental health center msw internsocial work associate consultation provided managers employees human resources regarding work place problems crisis intervention short longterm therapy provided contract company employees families community taught series classes stress management memory retention featured speaker drugs workplace seminar taught substance abuse related classes lead couples group therapy addicts coaddicts outpatient chemical dependency recovery program clientele racially ethnically culturally socioeconomically diverse 091989 051990 company name city state msw intern direct services provided community mental health setting conducted biopsychosocial assessments short long term individual couple family therapy led group therapy adults provided crisis intervention case management community referrals client presenting problems child physical emotional sexual abusetrauma difficult transitions foster care depression anxiety phobias adhd pervasive developmental disorders teen truancy gang activity pregnancy substance abuseaddiction adults parenting problems victims domestic violence unemployment cooccurring disorders grief loss panic attacks chronic mental illness clientele ethnically racially culturally diverse mostly low middle income 081987 081989 company name city state resident counselor provided individual family group therapy homeless runaway girls 1218 years old many charged crimes associated substance abuse prostitution gang activity filed child abuse reports provided telephonic crisis intervention completed new resident intakes general supervision residents designed teen pregnancy awareness program taught life skills classes became lead trained supervised staff presentations 19901991 taught classes stress management memory retention community hospital employees eap clients speaker drugs workplace large contracted employer 19921996 following lectures family practice residents medical students andor attending physicians conducted class hospital brown bag lunch breaks offsite meetings parenting 101 suicide risk factors assessment aftermath psychiatric holds conservatorships eating disorders treatment options multicultural approaches healthcare patient noncompliant cycle domestic violence patient child perpetrator effects oh himher managing countertransference malingering factious psychosomatic disorders manage angry aggressive patients signs symptoms child abuse elderdependent abuse panic attacks normal childhood fears mental status exams add adhd anxiety depression mania help screen drinkingdrugproblems signs symptoms alcoholdrug intoxication withdrawal stages chemical dependency causes treatment substance abuse substance abuse breaking walls denial alcoholics anonymous 12steps stress management death grief loss depression whats normal delirium depression dementia whats difference assessments developmental stages life help community resources rapport compliance lawsuits volunteer work orphanages mexico built repaired homes planted gardens entertained children mime provided medical screenings clothing school supplies indian reservations arizona new mexico built repaired homes provided food clothing child care navajo hopi cherokee indians camp leader children adults downs syndrome traumatic brain injuries autism deafblindness chronic mental illness assisted adults mild moderate intellectual disabilities find employment closely monitored work performance languages sign language,HEALTHCARE +center directorhead start family advocate professional summary organized dependable candidate successful managing multiple priorities positive attitude willingness take added responsibilities meet team goals reliable employee seeking position offering excellent communication good judgment seek maintain fulltime position offers professional challenges utilizing interpersonal skills excellent time management problemsolving skills conscientious individual ability multitask liaise families programs build relationships support ongoing development education respectful family advocate offering case management crisis intervention skills skills directors credential relationship building parental training effective communication family advocacy family services leadership planning coordination good listening skills community resources work history 012020 current center directorhead start family advocate company name – city state collaborated families assist growth development education increase potential identified available community resources programs families disabled children visited homes families maintained appropriate contact directed agency procedures observed security measures maintain confidentiality restrict access unauthorized individuals built solid trusting rapport children families fostering trust communication meet case needs interviewed individuals families assess needs provide informational resources carried daydayday duties accurately efficiently quickly learned new skills applied daily tasks improving efficiency productivity kept facility compliance applicable standards laws rewarded coached counseled disciplined employees conducted regular staff meetings obtain feedback important issues tracked employee attendance punctuality addressing repeat problems quickly prevent longterm habits eased team transitions new employee orientation effective training development supervised daily operations managed 14 employees 072019 122019 center directorhead start family advocate company name – city state collaborated families assist growth development education increase potential identified available community resources programs families disabled children visited homes families maintained appropriate contact directed agency procedures built solid trusting rapport children families fostering trust communication meet case needs interviewed individuals families assess needs provide informational resources carried daydayday duties accurately efficiently quickly learned new skills applied daily tasks improving efficiency productivity completed home welfare checks align state program guidelines recruited developed solid team professionals care 96 children day monitored 17 employees daytoday activities made plans rectify issues 102014 072019 head start family advocate company name – city state collaborated families assist growth development education increase potential identified available community resources programs families disabled children visited homes families maintained appropriate contact directed agency procedures built solid trusting rapport children families fostering trust communication meet case needs documented data completed accurate updates case records completed home welfare checks align state program guidelines carried daydayday duties accurately efficiently quickly learned new skills applied daily tasks improving efficiency productivity 082009 102014 assistant teacher company name – city state kept students ontask proactive behavior modification positive reinforcement strategies delivered group teaching classroom setting implemented individual student support worked teachers design lesson plans coordinate activities classes consistently noting successful ideas identifying areas improvement pursued professional development opportunities cultivate understanding considerations governing productive learning environments performed staff monitoring duties overseeing recess lunch daily student intake dismissal kept records student progress teachers parents including details behavior grades comprehension personal growth took class regular classroom teacher managing assignments student needs recordkeeping assisted teachers classroom management document coordination maintain positive learning environment completed daily reports meal count sheets attendance logs worked direction licensed teacher outside classroom education 2014 cda child development onlinecoach based city 051981 high school diploma mcalester high school city state,ADVOCATE +graduate research assistant profile resultsdriven animal nutritionist good research teaching experience areas expertise dairy nutrition food safety feed supplementation strategies professional experience graduate research assistant 072013 current company name city state ongoing researches effect prototype sequestering agents performance milk aflatoxin m1 concentrations dairy cows fed aflatoxin b1contaminated diets effect selected lactic acid bacteria microbial composition survival pathogens rumen context probiotic effects ruminants invitro study use tropical plants essential oils mitigating methanogenesis ruminant assistant lecturer 082010 062013 company name city state instructed class 156 students animal feed feeding course lectured communicated effectively students diverse backgroups inspired students translate academic interests real world taking positive actions education phd ruminant nutrition 2017 university florida city state usa awards grinter fellowship outstanding new phd students certificate outstanding academic achievement university florida international center master science monogastric nutrition 2011 university agriculture city state nigeria awards university agriculture graduate fellowship postgraduate tuition scholarship first class students university dufil prima schloarship postgraduate students nutrition bachelor agriculture animal nutrition 2009 university agriculture abeokuta city state nigeria award academic achievement award graduating first class459 500 affiliations nigerian society animal production american society animal science publications peerreviewed publications c huisden n j szabo im ogunade adesogan 2014 mucuna pruriens detoxification 1 effects ensiling duration particle size animal feed science technology press ogunade im eruvbetine oyekunle ao fafiolu ao olorunsola ra oso ao sobayo ra falola ac osho om sogunle 2012 control salmonella organisms laying hens use feed additives nigeria poultry science journal 9 166171 olorunsola ra eruvbetine oyekunle jegede av ogunade im 2012 salmonella organism transmission hatching broiler eggs journal biology agriculture healthcare vol 2 10 ib allison da ekunseitan aa ayoola iposu omo idowu im ogunade osho 2013 effect beak amputation sex pecking rate damage performance parameters turkey paskitan journal biological sciences 1619 10221027 ra sobayo oso oa adeyemi og sodipe ao fafiolu odetola om im ogunade 2013 growth response nutrient digestibility broiler chicken fed graded levels phytobiotics garcinia kola bitter kola journal applied agricultural research 51 9199 official publication agricultural research institute nigeria oso haastrup j ajibade ko olowonefa ao aluko im ogunade osho bamgbose 2013 growth performance apparent nutrient digestibility caecal fermentation ileal morphology caecal microflora growing rabbits fed diet containing probiotics prebiotics livestock science 157 184190 oso ga williams av jegede ra sobayo ao fafiolu omo idowu sogunle os akinola oo adeleye l ar olorunsola im ogunade osho fo obadire bamgbose 2014 interactive effect whole millet feeding mannan oligossaccharides supplementation growth performance serum biochemistry organ weights helmeted guinea fowl numidia meleagris livestock science 159 4652 osho oso ao akpan ie ayanniyi ta ogunade im durosaro idowu omo 2013 health status blood parameters weaner rabbits fed diets containing varying dietary fibre digestible energy levels journal biology agriculture healthcare 319 7986 published international institute science technology education united states america durosaro ojo fadare ao olowofeso ilori bm osho ogunade im ozoje mo 2013 effect coat colour water intake feed utilization intensively reared west african dwarf sheep humid tropics journal biology agriculture healthcare 319 3137 published international institute science technology education united states america ekunseitan da balogun oo eruvbetine daisy abiola ss sogunle om ogunade im egbeyale lt ayoola aa akinola allison ib osho 2012 visual assessment proximate composition cost analysis three differently processed discarded vegetablebovine bloodrumen content mixtures substitutes conventional feedstuffs short communication nigerian journal animal production 392211217 conference papers ibukun ogunade kathy g arriola rafael martins bibiana coy chelsea l curry deborah k terkoski amber rubright marcos g zenobi zhengxin charles r staples adegbola adesogan 2014 effect prototype sequestering agents performance milk aflatoxin m1 concentrations dairy cows fed aflatoxin b1contaminated diets adsaasascsas joint annual meeting missouri usa 072014 oso erinle av jegede ao fafiolu ra sobayo r olorunsola bamgbose im ogunade osho wa olayemi fo oke 2013 effect whole millet feeding mannan oligosaccharides supplementation organ weights cockerel chicks wpsa uk branch annual meeting 16th17th april 2013 jubilee campus nottingham university united kingdom ogunade im eruvbetine fafiolu oyekunle oso ao sobayo ra osho ekunseitan da 2012 effect dietary mannan oligosaccharides prevalence salmonella organisms dropping sampled laying hens within southwestern nigeria worlds poultry science association uk branch annual meeting 2425th april pg 35 jubilee campus nottingham university british poultry abstracts 8 14445 united kingdom skills great organizational skills good numerical analytical skills,AGRICULTURE +tsofloater career overview obtain position provide family finishing call duty term service indebted country honor pride… specialist versed software administration data communications highly skilled personal computer support technician offering vast knowledge network security desktop server internet levels efficient organized surveillance professional 7 years security safety compliance extensive security guard training well mp training military police qualityfocused efficient cook adept preparing plating food high energy fastpaced kitchensline cook 10 years experience highpressure culinary environments skilled preparing large volumes food quickly efficiently seeking use culinary skills expertise prepare special variety dishes professional rewarding environment qualifications sun certified java developer scjd technical help desk experience cisco certified network associate ccna strong analytical skills gui tools unixlinux strong collaborative skills web content management proficiency tcpip protocols document management optimizing performance tuning testing excellent problem solving skills knowledge streaming video platforms technical skills skills experience total years last used proficient word excel powerpoint personal computer support technician 12 2008 accomplishments strategy planning developed communicated web site usage security policies standards users established policies procedures publishing web pages applications conjunction content creators sales staff training successfully trained 25 employees use new operating system network security planned installed maintained optimized documentation lanwanvpn network hardware software security systems communication links managed clients network lanwan hardware including routers switches load balancers wireless networking equipment work experience 122009 052011 tsofloater company name city state g4s leading name security solutions private sector employs seeking protect others nations important buildings patrolled facility served general security presence visible deterrent crime rule infractionsreported incidents accidents medical emergencies law enforcementresponded quickly medical emergencies bomb threats fire alarmsissued security badges visitor passes guestschecked passes credentials persons seeking enter propertycontinuously monitored security cameras fire building alarm systems duties included observing reporting movement sectors checking id badges contractors coming going well securing everything within post properly relieved another security officer 082008 032009 customer service representative company name city state collected customer feedback made process changes exceed customer satisfaction goalsmade reasonable procedure exceptions accommodate unusual customer requestsprovided accurate appropriate information response customer inquiriesdemonstrated mastery customer service call script within specified timeframesformulated enforced service center policies procedures quality assurance measures 012009 012015 na aviation mechanicmilitary police officer company name city state trained instructed subordinates supported units transitioning unit determined elevation grid azimuths maps map overlayseffective decisionmaker highpressure environmentsmanaged receipt storage issue ammunition processespatrolled areas allowed restricted area access authorized personnelled military police teams support battlefield operationsmaintained complete accountability redeployment sensitive items communication equipmentmaintained rifles machine guns mortars hand grenadesevaluated terrain recorded topographical information education training 2004 diploma personal computer support technician lincoln technical institute city state united states 32 gpa emphasis mous training 2003 certificate electronic systems technician job corps city state united states coursework industrial manufacturing safety engineering tooling technology manufacturing process technologycoursework electrical industrial engineering 1998 diploma general education fairmont heights high school city state united states skills,AVIATION +25live functional administratorsupervisor help desk professional summary experienced r25 25live administrator committed maintaining cutting edge technical skills uptodate industry knowledge skills excellent communication skills system upgrades excellent problemsolving abilities microsoft mscamcse certified excellent problemsolving abilities excellent diagnostic skills enterprise technologies work history 25live functional administratorsupervisor help desk 102007 current company name – city state communicate identify needs resource 25 usage staff members within university set boundaries web viewers users respond space requests universitys appointed resource 25 administrator information resource 25 must kept current deleting spacecreating new space run weekly reports giving key information events occurring campus sports complex email members events committee take leadership role events meeting precedes events meeting run weekly reports sports complex activities email village lisle develop review implement policies procedures resource 25 space reservation process functions keep current communicate need resource 25 upgrades research identify need efficiencies resource 25 peoplesoft interface train authorized benedictine staff members use resource 25 user level maintainupdate resource 25 web site assist areas within office operations summervacation period handleanswer inbound requests customers answer phones professionally answer service desk requests tickets timely manner use questioning listening skills support effective telephone communication support provide superior service customers via various communication media resolve customer support related issues provide customer proper resolution via troubleshooting techniques deliver prompt accurate assistance highest levels quality service professionalism research required information using available resources transfer requests specificcomplex inquiries appropriate department person use effective approach handle special telephone tasks like call transfers taking messages call backs holds interruptions unintentional disconnects recognize document alert supervisor trends customer requests suggest process improvements department retain execute proficient knowledge daily processes procedures assist csr training assist fellow csrs challenging situations mentor csrs act goto point person department act team lead absence service desk team lead needed basis perform csr responsibilities based benedictine universitys mission vision direction business objectives reinforce company department policies processes procedures assist special projects duties assigned ability work successfully part team supervisor public safety digital media tech 092003 062006 company name – city state make frequent patrols foot vehicle designated campus areas watch unusual suspicious activities hazardous situations report situations dispatcher andor supervisorrespond variety situations incidents including limited burglaries thefts assaults sexual assaults robberies accidents medical emergencies fire alarms etc take positive action complaintscalls assistance received faculty staff students visitors othersdetain offenders taken custody chicago police department scene notify chicago police incidents viewed public private property area surrounding campus may required testify courtrespond variety complaintscalls received residents live immediate campus areacontrol access unauthorized areas question suspicious persons purpose specific locationscreen outsiders visitors campus campus buildings check lock open university buildings classrooms regular classes well room rentals academic buildings check office areas suspicious activities open offices upon request occupant secure offices found open unattendedwrite incident reports action taken public safety officer notify chicago police major incidentscrimes oversees use various media equipment including video film photographic audio equipment may oversee operate highly technical complex equipment multimedia computer projection equipment may assist training scheduling distributing work staff members students casuals temporary workers provides information advice diverse university public technically complex matters responds skillfully high volume customer questions complaints may consult clients planning media production projects events developing budgets may responsible quality control aspects media production may coordinate equipment installation maintenance repair needs may troubleshoot perform minor maintenance equipment systems may make recommendations equipment purchases system design facility utilization performs related job duties required typical requirements education high school graduate equivalent plus technical school equivalent w legislative aide 021999 082003 company name – city state assisted city chicago alderman successfully fulfilling public obligations providing support services areas administration communication research public relations prepared bills memos circulars official documents required wrote press releases speeches behalf alderman managed press conferences meetings maintained digital records legislation filed theoriginal documents future planned aldermans schedule organized necessary meetings according priority coordinated employees departments made transport arrangements official tours education bachelor arts social science 2015 benedictine university city state top 15 class emphasis name emphasis emphasis social science top number class certifications microsoft certified professional mcp,DIGITAL-MEDIA +information technology aws admin intern experience information technology aws admin intern 042019 company name – city state researched implemented secure cloud infrastructure migrating financial data aws seamless integration companys financial department achieved overall increment 30 efficiency migrating companys infrastructure aws cloud reduced companys infrastructure cost 10 times implemented secure offsite backups scheduled weekly ssh dumps remote server configured troubleshot switches routers firewalls using tcpip protocols network engineer intern 102015 company name built lan wan smallscale business enterprises using http dhcp dns ospf vlan aws certified solutions architect associate 102018 company name – city state idj007g7c1mfe41rsq aug 2019 cisco certified network associate ccna 200125 idcsco13264710 042019 company name set vpc network amazon created public private subnets security groups elastic ip nat gateway created ec2 instance windows ami host application virtual machine wan network deployment multinational organization using cisco packet tracer fall 2018 configured routers switches implemented ip addressing subnetting multilocation enterprise network using dhcp ospf hsrp rstp routing redundancy solved security threats providing network security using acl port security linux based integrated adhoc network infrastructure linux ubuntu fall 2018 designed implemented prototype illustrating clientserver model hosting webserver apache2 master slave work history information technology aws admin intern 042019 company name – city state researched implemented secure cloud infrastructure migrating financial data aws seamless integration companys financial department achieved overall increment 30 efficiency migrating companys infrastructure aws cloud reduced companys infrastructure cost 10 times implemented secure offsite backups scheduled weekly ssh dumps remote server configured troubleshot switches routers firewalls using tcpip protocols network engineer intern 102015 company name built lan wan smallscale business enterprises using http dhcp dns ospf vlan aws certified solutions architect associate 102018 company name – city state idj007g7c1mfe41rsq aug 2019 cisco certified network associate ccna 200125 idcsco13264710 042019 company name set vpc network amazon created public private subnets security groups elastic ip nat gateway created ec2 instance windows ami host application virtual machine wan network deployment multinational organization using cisco packet tracer fall 2018 configured routers switches implemented ip addressing subnetting multilocation enterprise network using dhcp ospf hsrp rstp routing redundancy solved security threats providing network security using acl port security linux based integrated adhoc network infrastructure linux ubuntu fall 2018 designed implemented prototype illustrating clientserver model hosting webserver apache2 master slave accomplishments dnsbind9 server dhcp server backup server integrated network release dynamic ipv4 ipv6 addresses provide firewall protection nfs ipsec vpn multiclient server chat application spring 2018 developed real time multiclient server chat application python chat group implementing socket programming secured application providing features like aes encryption sha 256 md5 symmetric key method client server socket programming using tcp python fall 2017 developed python script client linux performing set mathematical expressions sent server evaluated result receiving flag sent server client successful execution mathematical expressions indicating secure successful tcp socket clientserver connection establishment sdn based load balancer fall 2017 designed softwaredefined network provide server load distribution pool http servers analyzing incoming packets routing accordingly optimized congestion performing load balancing round robin technique pox controller using openflow switch client server application publickey cryptography python fall 2017 developed secured tcp connection encryption decryption text file matched output receiver created public key cryptography generate set public private key pem file using rsa cryptosystem education master science telecommunication networks 122019 northeastern university solapur university city state bachelor engineering electronics telecommunications 062016 summary actively seeking full time opportunities december 2019 highlights ip networking protocols tcpipudphttpsdhcpdnsstphsrpisisripospfmplsftpsmtpipsecvlanvpn network tools wiresharkvmwarecisco packet tracervirtualbox oraclewindows serverawsactive directory operating systems windowslinuxcentosubunturhel programming languages pythonbash scripting coursework data networkinglinux network engineersinternet protocols architecturenetwork security computer communication networksmultimedia communication active directory routers ad routing apache2 ssh bash scripting ccna smtp cisco certified network associate switches cisco tcpip clientserver vpn dhcp wan dns windows server financial firewalls ftp gateway http internet protocols ip isis lan linux windows multimedia enterprise network security network networking networks operating systems oracle ospf programming protocols python rip skills ip networking protocols tcpipudphttpsdhcpdnsstphsrpisisripospfmplsftpsmtpipsecvlanvpn network tools wiresharkvmwarecisco packet tracervirtualbox oraclewindows serverawsactive directory operating systems windowslinuxcentosubunturhel programming languages pythonbash scripting coursework data networkinglinux network engineersinternet protocols architecturenetwork security ccomputer communication networksmultimedia communication active directory ad apache2 bash ccna cisco certified network associate cisco clientserver dhcp dns financial firewalls ftp gateway http internet protocols ip isis lan linux windows multimedia enterprise network security network networking networks operating systems oracle ospf programming protocols python rip routers routing ssh scripting smtp switches tcpip vpn wan windows server,INFORMATION-TECHNOLOGY +creative director career focus creative director graphic artist studio artist data analyst sales marketing representative extensive experience creating directing page layout collateral design selfmotivated detailoriented designer problem solver conceptualize execute visuals fastpaced environment maintaining accuracy quality finished product often implement skills professional fine artist illustration artist add unique spin many projects objective merits clean contemporary layouts logical use typography style summary skills adobe cs acrobat indesign illustrator photoshop dreamweaver microsoft office excel word access powerpoint mysql citrix retrieve html dynamic html photography illustration oil acrylic painting drawing mural work tile working furniture restoration reinvention basic knowledge javascript eclipse accomplishments product rollout responsible marketing product launch including public relations direct mail pieces trade shows sales training email campaign professional experience company name january 2002 january 2015 creative director city state mentored restructured sales marketing department saw web site design web advertising conference banners ad creation promotional marketing catalog layouts responsible new logo creation branding new products motivating problem solving also taken role data analyst past 7 years pull data various sources including limited citrix retrieve ftp sources various client websites iri directly clients increases return time clients 60 managed met aggressive personal team deadlines handled changing priorities adhering strategy accuracy time lines clients elizabeth arden reckitt benckiser pepsico kraft maple flooring acosta green mountain coffee sc johnson helped design develop latest version netbench ironbridges robust data warehousing software rebranded developed identity existing new products past year took responsibilities past 5 years within sales marketing department sales representative various conferences business trips target current potential clients introducing new updated products well liaison largest client weekly basis work closely marketing staff clients ensure visual content compelling effective strategy consult marketing department promotional collateral material took designs concept completion art directed designed custom publishing material print promotional materials print work featured cgm consumer goods magazine well periodicals pertained conferences events company name april 1999 february 2016 professional studio artistgraphic artist city state responsibilities create art work gallery display sale well provide work various charities events silent auctions public well private teach classes painting life drawing worked furniture restoration reinvention produced marketing materials studio announcements various groups individuals clients leukemia lymphoma society susan g komen foundation car slant douglas frohman cornelia arts building girls rock chicago cancer research charity funding chicago delaware street capital southern wine spirits company name august 2000 october 2002 art directorgraphic designer city state work directly clients provide images used instructional booklets large volume catalogs well producing warning labels various products tight deadlines strict accuracy created original product packaging branding largest clients clients elkay manufacturing spitfire spark plugs naf graphic arts firm inverness golf club ironbridge software art directed designed catalog layouts heavy image manipulation various clients products equipment photo shoots created line art instructions manuals clients produced designed original packaging clients products branded many products concepts clients well house designed produced news letter lch lake county support master arts inc created sales marketing materials master arts inc worked directly proofing department create effect layouts numerous instruction manuals brochures catalogs website layout design company name december 1994 july 1998 medical billing radiology department city state working medical records well insurance company information locate patient information updating medical records well updating contact information patients ran documentation brought records speed whole department worked independently majority time referring pertinent medical staff historical data various intervals worked proprietary medical record software update patient information blended data various insurance providers add hospitals billing systems learned used medical shorthand coding update override incorrect information hospitals proprietary system increased current updated insurance billable data 30 first year 22 following years medical biller education drake university june 2000 bachelor arts art painting graphic design city state studied earn double major emphasis painting study art history also pursuing minor degree graphic design went receive additional training teacher adults want engage fine arts second career mentoring several young students art education course past 6 years college dupage 1998 associate arts painting graphic design city state painting minor graphic design professional affiliations worked many non profit organizations years well many charities provided art work skills painting acrylic oils creative suite adobe cs dreamweaver photo photoshop ad advertising arts art banners basic billing systems branding brochures cancer catalogs catalog citrix concept conferences content sc creativity clients client data analyst data warehousing documentation dynamic html eclipse ftp graphic arts drawing html illustration illustrator image indesign instruction insurance javascript layout design logo creation maple marketing marketing materials access excel microsoft office powerpoint word mysql oil packaging painting photography problem solving producing coding promotional materials proofing research sales shorthand strategy team player web site design website websites,ARTS +project manager photographer summary executive assistant skilled multitasking maintaining strong attention detail employs professionalism superior communication skills meet client company needshighly focused resultsoriented office professional successfully supports complex deadlinedriven operations customeroriented computersavvy highlights microsoft office proficiency articulate wellspoken flexible social media knowledge appointment setting customer serviceoriented mail management meeting planning executive presentation development business correspondence scheduling excel spreadsheets professional mature strong problem solver works well pressure administrative support specialist selfstarter skilled talented photographer types 50 words per minute accomplishments customer service handled customers effectively identifying needs quickly gaining trust approaching complex situations resolving problems maximize efficiency administration performed administration tasks filing developing spreadsheets faxing reports photocopying collateral scanning documents interdepartmental use reporting maintained status reports provide management updated information client projects training successfully trained staff office systems databases policies procedures focusing minimizing errors generating superior results experience april 2007 january 2016 company name city state project manager photographer 77 years professionally trained military 15 years experience digital photography project manager freelance photographer event photographer weddings bridal showers prom graduation photos scheduled events planned coordinated venues well bookkeeping events digitally manipulated images improve quality well add artistic touch excellent customer service quality provided customers digital photography events 100 customer satisfaction november 2012 january 2014 company name city state independent consultant market sell high quality kitchen tools accessories inhome demonstrations booths trade shows fundraiser programs provided excellent marketing sales demonstrations order entry shipping receiving customer service maintained inventory accounting data entry small business october 2008 april 2010 company name city state tax preparer provided timely accurate tax preparation advice individuals families businesses perform efiling tasks per schedule addressed complex tax issues tax deduction problems clients assist clients legal issues tax amendments payment plans interviewed clients prepared taxes achieve accurate thorough results maximum refunds using current tax laws achieved 100 customer satisfaction client retention utilizing company guided client relations techniques july 1988 july 2008 company name intelligence analyst honorable discharge 20 years naval intelligence analyst compared correlated disseminated valuable intelligence information executive level directors via expedited resources global crisis like 911 haitian earthquake malaysian tsunami lived overseas italy operational intelligence analyst providing analysis administrative assistance executive level serving two aircraft carriers responsible providing near real time intelligence executives well fighter pilots independent duty intelligence officer onboard naval destroyer obligations included providing intelligence administrative support executive level working independently leading petty officer division 30 junior enlisted sailors stationed onboard uss john cstennis september 1 2000 october 31 2003 head intelligence collection team snoopy team 20 non intelligence trained personnel onboard uss mustin 20022005 including providing intelligence preparation education team members education 2013 old dominion university city state us bachelors art history history major minors french geography secondary education achievementsorganizations inducted pi delta phi spring 2013collegiate french national honor society received 2013 emerging leaders award gamma sigma sigma national service sorority president eta rho chapter gamma sigma sigma national service sorority inc member french club community service officer odu student veterans association member baptist campus ministries languages able speak read write french interests associations junior league hampton roads chair junior league hampton roads touch truck committee june 2015 present leading team 20 women plan annual touch truck fundraising event junior league hampton roads 2016 cochair junior league hampton roads touch truck committee january 2015may 2015 helped lead team 20 plan execute large fundraising event junior league drew crowd 2200 raised 20000 gamma sigma sigma national service sorority active alumni member large since 201 sorority president eta rho chapter gamma sigma sigma fall 2011fall 2012 sorority service vice president spring 2010 – fall 2011 student veterans america alumni member 2013 community service chair 20122013 additional information security clearance inactive tssci clearance doncaf completed 2008 volunteer youth soccer coach virginia rush october 2006 october 2014 coached children development soccer skills well team work coached u13 u8 u6 coed teams volunteer topsoccer buddy since 2011 volunteer topsoccer buddy since 2011 aiding children disabilities play soccer 1000 documented volunteer hours since 2010 continues volunteer regularly local community skills customer service internet research time management,CHEF +product web designer summary career 34 years includes graphic art field fine arts elementary art teacher personal evolution vision helps know possess truth talent ability unique highly creative always known art life path seek share ways apply world today innovative ways mission work team designer capacity creativity thinking outside box utilized best provide graphic expressions convey best message whether print web presentation many years experience affords depth knowledge arts fields hands intend use knowledge future endeavors freelance designer offerings focus using creative energy experience graphic artist skilled variety designs logos marketing packages designed strengthen business competence visual designer aptitude experimental projects design skills unique utilize basic elements design color line shape space texture value help overall creation art projects instruction training experience education art enables vast resource ideas share importantly others ideas inspire go beyond create things clients envisioned workshops interested teaching groups private lessons sharing creatively working artists create meaningful art past current students clientele primarily listed art collectors art galleries art enthusiasts parents students adults children may seek creative art instruction wide variety mediums enthusiastic artistteacher organizations individuals may seeking career creative artist assist projects requiring ideas becoming fine finished art set design backgrounds theatre productions large small elementarysecondaryadult students interested improving motor skills experiment various materials learn history art apply art life possibly career involving skills overview freelance business based cody wyoming limited area proficient graphics programs including adobe photoshop indesign dreamweaver illustrator microsoft word excel worked career distance utilize modern technology makes possible simple shedrick art design facebook brochure business cards collateral networking arts councils galleries grant possibilities interests client referrals available background experience product design development varieties gifts toys socks dolls jewelry snowglobes approx 20 years one company large e commerce website development html web maintenance 3 years elementary art instructor art cart program cody wyoming 7years year 300 students exposed elements art art history many mediums techniques budget allow self employed freelance artistillustratorgraphic designer 30 years working variety mediums much photoshop cs5 studied several professional artists privately taught art lessons children cody parks recreation summers created organization called raise hand art promote awareness need art elementary age childs growth actually helps academic studies invested entire career date field art currently registered name business licensed state wyoming formerly california completed substitute certification program update regularly joined several professional associations memberships completed hundreds paintings graphic works satisfied clients highly creative multitalented graphic designer 30 years product development print design highlights dedicated art professional 30 years hands experience proficient adobe photoshop indesign illustrator microsoft word excel knowledge dreamweaver adept researcher visionary excellent working others ideas self disciplined work well home office prompt positive selfdisciplined able work one project html knowledge microsoft office suite knowledge advanced typography knowledge corporate design logos branding strong design sense conceptual thinker design strategist experience brochure newsletter formatting logo business card photography layout photo enhancing website enhancement stationery letterhead creative artistic thinker selfmotivated professional resourceful researcher quick learner menu design using adobe indesign project proposals professional associations substitute teaching certification permit 20042011 enabled teach wyoming public school system designed implemented art cart program park county school district indimension inc asheville nc pat ohara brewing co cody wy park county school district cody wy park county arts council cody wy cody country art league cody wy wildwood furniture cody wy gold coast marketing ventura ca irma hotel cody wy fine art collectors jerry russell gretchen stark wapiti wy jeri gillett belfry mt ty jamie barhaug powell wy dorothea hartley oakview ca experience january 1995 january 2014 company name city state product web designer created graphic materials company website designed printed online interactive sales marketing collateraldesigned unique print materials including advertisements brochures logo designs determined styles size arrangement illustrations graphics assisted developing maintaining userfriendly websites translated prototypes psds launchready pixelperfect formats maintained site appearance developing enforcing content display standards consistently adhered internal delivery schedules collaborated team designers offer improvements direction others projects prepared layouts drawings compliance established templates design standards adhered corporate brand guidelines preparing graphic materials recommended techniques methods media best suited produce desired visual effects designed artistic signage special corporate events developed creative graphics simplified complex messages worked overseas factories deliver polished final products contributed ideas strategic conceptual brainstorming sessions coordinated production factories delivery managers follow conception manufacture delivery online sales created concept mockups banners web mobile applications created communications collateral including web pages brochures fliers prioritized graphic workload effectively coordinated multiple projects supported production various projects tight time constraints produced product packaging domestic international markets meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs january 2005 october 2013 company name city state food beverage parttime food beverage business 7 years busy tourist hotel business person organized personable energetic january 1990 april 1995 company name city state graphic designer designed souvenir mugs tshirts large scale tourism distribution clients included sea world busch gardens harrahs stratosphere mgm grand numerous las vegas attractions july 1984 june 1987 company name city state graphic designer licensed disney tshirts designed tshirt company supplied universal studios many tourist attractions southern california beyond disney themed tshirts cartoon characters mickey mouse betty boop numerous others popular education 1985 colorado institute art city state usa advertising design associate arts fine art coursework sculpture course advertising seminars computer art design courses public relations seminar studio art courses visual communication course graphic design print media focus ventura college city state usa illustration cartooning studied chris martinez noted illustrator caricaturist northwest college city state us history music education online adult education degree focused ventura college city state us computer science learned basic computer language use pcmac learned photoshop microsoft word personal information born billings montana feb 8 1961 parents fine artists family 5 siblings american caucasian excellent health children animals long term relationship live country 35 acre farm valid id us passport registered voter wyoming interests working computer painting pet portraits painting furniture creating clay wood sculpture find everything opportunity solve problems always coming creative solutions love gardening growing things healthful creative cooking love cats horses dog love ocean warm climate skills proficient graphics programs adobe photoshop indesign illustrator plus word programs microsoft word excel highly skilled product development envisioning researching making visual creating actual product working others ideas especially enjoy creating ideas visuals great organizational skills needed freelance self employment additional information professional associations indimension inc asheville nc park county school district cody wy park county arts council cody wy cody country art league cody wy wildwood furniture cody wy gold coast marketing ventura ca fine art collectors jerry russell gretchen stark wapiti wy jeri gillett belfry mt ty jamie barhaug powell wy dorothea hartley oakview ca,DESIGNER +adjunct instructor skill highlights quality engineering process improvement acceptance testing strategic planning organizational development requirement assessment coaching mentoring business intelligence sdlc people management team building data analysis oracle sqlms access progress rdb power point data warehousing hp quality center ms test rational software qa pm templates ms wordexcel ms project visio clarity software professional experience adjunct instructor january 1999 november 2014 company name city state planning strategy 012014 112014 oversaw facilitated development qa production monthly metric dashboard packages across ait illustrates organizations collective value overall contribution senior level reporting review successfully led installation 1st service request tool planning strategy team automating work order processing project managed communication quality risk implementation management following sdlc qa project management life cycles ait leadership development rotation program 2012 2013 leadership development program rotation across annuities organizational functional departments focused handson real scenario exposure various executive leadership approaches styles delivered quality cost effective projects utilizing leadership agility enhanced ability read organizations honed skills strategy execution project managed design qa training implementation resource capacity management tool annuities marketing service group 20 resources created socialized implemented project charters project communication plans qa artifacts business analyst developers stakeholders designed developed process collect track 29m itsourcing business case multi year savings piloted socialized data collection process procedures obtain five organizational units executives sign without issues tool process enabled timely accurate effective decision senior leadership decisions strategic planning designed project managed development qa strategies implementation portfolio management database application leading four offshore two onshore resources planning execution monitoring project implementation following established sdlc qa project management lifecycles best practices tool captures reports progress status annuities services active projects led acquisition two commercial shelf software ait 50 whole sale successful negotiation package order reconfiguration vendor management lead enterprise procurement hps requirement management tool rmt apptio financial saas application developing implementing request proposals rfps master service agreements msa statement work sow collaboration prudential legal business senior stakeholders developed successfully implemented project charter project plans software customization implementation apptio using approved pm tools including peer reviews socialization project stakeholders project charter used drive technical requirements collaborative work effort apptio prudential annuities developed traceability matrices risk based test strategies reliable analysis optimized test coverage prioritized execution led qa project deliveries adherence annuities quality assurance standards procedure led test efforts project initiatives working closely project stakeholders ensure high quality deliverables annuities technology business partners collaborated negotiated development qa testing infrastructure information management business intelligence imbi qa cluster research development incorporation business intelligence testing methodology established qa guidelines data warehouse data marts etl extract transform load projects line industry practices socialized new imbi qa methodology business clients aits analysis development teams process became foundation testing procedure ait qa department developed governed qa project milestones qa test strategies scope test plans resource allocations project planning aits information management business intelligence design process participation peer quality control reviews oversaw development qa strategies test plans test cases migrate prudentials annuity system newly established data warehouse mart cognos reporting frontend managed qa validation execution tracking governance annuities information factory data warehouse foundation aits business intelligence infrastructure qa organization leading two onshore six offshore india ireland design creation execution test strategies test plans alignment sdlc project life cycle bridged qa sme single pointoffailure gap developing succession plans approach though knowledge transfers documentations trainings monitored reported relevant qa metrics test performance senior management though use charts graphs trend analysis managed prioritization production defect resolution validation ontime production deployments defined developed standardized production defect resolution infrastructure processes newly formed qa production support team coordinated qa test region management including data refresh test region trouble shooting though project planning scheduling working knowledge test environments capabilities user needs process improvement resulted single point contact multiple call reduction engineered streamlined qa region refresh procedures resulting repeatable process implemented ait qa department process reduced test region setup 5 days usual 9 days set employed automation batch processing collaboration negotiations partners drive success directed validation 15 small projects 50k less within 12 months leveraging onshore offshore staffs following full qa testing lifecycle qa project led american skandia state data acquisitions conversions creating implementing qa test strategies plans 12 onshore 10 offshore consultants communicating project status qa metrics established matured annuities information technologys automation infrastructure processes developed regression test bed reduce manual testing effort repeatable process collaborated establishment qa automation infrastructure proof concepts benefits impact analysis pramerica offshore team established 1st automation infrastructure using rational software base line regression test bed prudentials annuities technology line business reduced database table seeding qa validation 75 qa uat production environment developing implementing excel macro comparison tools validate data accuracy built cyclic redundancy check automated script save 4 person hours execution launching 100 application screens executed initiation modules software developer january 1996 january 1998 company name city state software developerqa project lead prodigy january 1988 january 1996 company name city state education ms computer science 1992 university new city state us ms computer science university new new ct 1992 bs computer science 1985 fairleigh dickinson university city state us bs computer science fairleigh dickinson university teaneck nj 1985 links certifications ait skills qa offshore annuities testing team lead database qa validation sdlc metrics project planning qa test qa testing benefits excel production environment rational uat leadership development project management best practices business case capacity management collection data collection marketing portfolio management procurement progress project plans proposals saas software service sow statement work strategic planning technical requirements training vendor management business intelligence cases clients coda cognos data warehouse etl extract transform load front end front end design frontend governance ibm cognos life cycle qa methodology quality assurance quality assurance standards quality control sme subject matter expert test lead test plans batch processing process improvement scheduling instructor order processing acceptance testing access coaching data analysis data warehousing ibm rational software marketing analysis mentoring microsoft project ms access ms project ms word oracle org development organizational development rational software rdb software qa sql team building user acceptance visio word,INFORMATION-TECHNOLOGY +director social media marketing executive profile marketing professional seasoned leader 20 years entertainment industry experience passion includes social media strategy brand marketing advertising promotions professional experience 102011 current director social media marketing company name city state responsible social media strategy budgets promotion execution integration brand marketing 360 plans usa network 1 cable network last 8 years including suits royal pains graceland white collar chrisley knows best covert affairs rush satisfaction sirens modern family syndicated ideate generate monetized strategic social media campaigns onair branded social integrations sales clients lexus bmw fandango microsoft dunkin donuts colgate coppertone work across internal departments including development press onair creative programming well show talent writers executive producers creative social activations live events fan appreciation days tca golden globes emmys comic con manage lead five social agencies record oversight community management strategic executions reporting promotional campaigns creative microcontent direction strengthen strategic direction achieved social community growth 31 year date achieving 77 billion impressions 225 million fans across 112 communities facebook twitter youtube instagram tumblr pinterest vine snapchat giphy developed psych slumber party night marathon promote return season 7 captured 22 trending topics ratings surpassed prior four week time period avg double digits demos strategic direction leading usa one social cable entertainment networks collecting 35mm tweets 2q14 significantly greater core competitors tbs 213 fx 287 directed strategic social campaign suits usas 1 series turning 1 social usa network show 24mm facebook fans 46 finale season 3 13mm twitter followers 52 season 3 finale 092010 092011 director digital interactive marketing company name city state directed digital marketing department ten employees aspects strategy planning execution history lifetime warner brothers scott rudin productions accountable budget creation strategic planning proposals client reports spearheaded online social strategy addition creative production tony award campaigns nominated shows book mormon winner 9 tony awards jerusalem winner 1 tony award created fully integrated social media campaigns live fan events creative app executions across facebook twitter foursquare drive ticket sales broadway productions boost tunein awareness history channel lifetime 042004 082010 director marketing company name city state planned developed executed comprehensive strategic integrated digital marketing campaigns included social media promotions publicity content distribution clients usa network history channel ae warner brothers films starz amc netflix atari nikon clorox best buy developed launched original social profiles facebook youtube twitter usa network history ae acquiring 3 million fans 2 yrs usa 1 million history ae expanded history channels reach brand awareness foursquare us uk campaign america story us winner omma award best inapp mobile marketing advertising worked conjunction usa publicity execution set visits journalists influencers addition live consumer events comic con 011999 012003 brand manager company name city state developed marketing strategy theme park attractions product launches shrek 4d mummy hulk jurassic park ride cat hat halloween horror nights worked across corporate divisions features tv home video music publishing create implement crosspromotional marketing opportunities properties 2 fast 2 furious van helsing jurassic park buffy vampire slayer nickelodeon animal planet spearheaded successful launch marketing campaigns led cross functional teams events millennium dance party halloween horror nights rock universe way cool winterland seasonal event achieved one highest incremental attendances ever 30 managed oversaw control aspects event planning mediapromotional placement pl budgets ranging 50 thousand 3 million conceived launched online promotions advertising guerrilla marketing campaigns projects gay days hollywood festival universal ultimate marvel mania education 2003 bachelor science business management marketing emphasis university phoenix 1995 film tv production columbia college,DIGITAL-MEDIA +accountant professional summary inpatient outpatient records coding specialist icd9 icd10 asc coding expertise familiar commercial private insurance carriers seeks position increased responsibility authority administrative assistant experienced registering patients scheduling appointments recording filing patient medical records enters orders information quickly accurately administrative assistant experienced registering patients scheduling appointments recording filing patient medical records enters orders information quickly accurately enthusiastic administrative assistant excellent people skills dedicated work ethic strong attention detail extensive knowledge medical terminology medical coder number years experience hospital inpatientoutpatient surgery coding certified icd9 icd10 familiar commercial private insurance carriers desire position inpatient records coding skill highlights knowledge hmos medicare medical online claim submission electronic medical record emr software hipaa compliance claim entry payment posting icd10 cpthcpcs coding medical terminology ​ icd10 cpthcpcs coding medical terminology claim entry payment posting hipaa compliance icd10 cpthcpcs coding medical terminology claim entry payment posting hipaa compliance gff professional experience company name august 2012 december 2014 accountant city state assisted senior accountant performance financial activities include financial statements management reports gathered analyzed information received interdepartmental systems gl test inconsistencieserrors reasonableness researched accounting transactions identify resolve discrepancies reconciled bank various gl accounts created invoices collected overdue accounts prepared p ls addition various financial statistical reports management performed accounts receivable accounts payable functions balanced cash accurately posted transactions identified various errors inconsistences reports used book figures gl worked resolve discrepancy new reports created improved reconciling variances significantly closely monitoring cash control office locations well worked office practice managers make reconciliation process efficient accurate company name january 2010 january 2012 medicare compliane coder city state successfully conducted pilot project medicare compliance coder increased number payments received reducing denials writeoffs demonstrated analytical problem solving ability address barriers exist receiving payment certain services rendered acted liaison business department billers third party payers resolving billing reimbursement accuracy r earched solved claim billing issues prompt manner reduce number claims denied rejected sent collections · demonstrated knowledge hipaa privacy security regulations appropriately handling patient information retrieved patient medical records physicians technicians medical personnel assess probability insurance coverage · acquired specific cpt icd9 codes ensure proper treatment billing detailed procedures · reviewed processed visits systemgenerated work lists reports remittances insurance companies · reviewed records completeness accuracy compliance regulations company name january 2010 january 2012 hospital access representative city state completed registration quickly cordially new patients confirmed patient information collected copays verified insurance consistently informed patients financial responsibilities prior services rendered efficiently performed insurance verification precertification preauthorization functions demonstrated knowledge hipaa privacy security regulations appropriately handling patient information received organized maintained coding reimbursement periodicals updates quickly responded staff client inquiries regarding cpt codes quickly responded staff client inquiries regarding cpt codes performed quality control data entry system verify claims payments posted correctly company name june 2006 june 2016 patient financial representative city state recorded filed patient data medical records carefully reviewed medical records accuracy completion required insurance companies acquired insurance authorizations procedures tests ordered attending physician accurately entered procedure codes diagnosis codes patient information billing software consistently ensured proper coding sequencing diagnoses procedures appropriately correctly identified errors refiled deniedrejected claims received patient account representative thoroughly reviewed remittance codes eobsars completed appeals filed submitted claims posted charges payments adjustments carefully prepared reviewed submitted patient statements ensured timely accurate charge submission electronic charge capture including billing account receivables bar system clearing house thoroughly investigated past due invoices minimized number unpaid accounts education university hartford 2016 accounting city state 38 gpa central connecticut 2010 bachelor arts accounting city state graduated summa cum laude member club name club skills accounting accountant accounts payable accounts receivable billing book cpt finance financial financial accounting financial statements icd9 insurance leadership skills access excel ms office office outlook powerpoint word personnel processes reconciling,ACCOUNTANT +executive chef executive profile award winning executive chef comprehensive experience kitchen banquets alacarte operations hotels resorts restaurants culinary innovator known producing top quality creative products contributing revenue growth proven ability lead successful multioutlets fine dining high volume operations expertise multioutlethigh volume operations budgetingpl management staff trainingleadershipsupervision sanitation quality control creative menu development research service marketing experience price structuring cost containment inventorypurchasing team building guest relations skill highlights leadershipcommunication skills product development menu development new product delivery budgeting expertise employee relations selfmotivated customeroriented staff training staff retention team building staff motivation cost controlling core accomplishments project management initiated inventory control system foodtrac resulted cost savings human resources spearheaded new cia culinary training program increased retention operations management managed food safety program handled functions related food beverage professional experience executive chef 062003 012015 company name city state 5599350717 flagship restaurant promote harris ranch agricultural products food beverage revenue 13 million 500000 plus guest per year concept gate plate farm table seasonal menu changes based local farm product new beef items three restaurants banquet facility site caterout created new revenue streams culinary classes public accountable culinary department including overall customer satisfaction supervised 90 culinary individuals included 5 sous chefs 8 supervisors purchasing department line staff 7th busiest independently owned restaurant california 67th busiest independently owned restaurant united states promoted harris ranch means television appearances supermarkets sunset magazine food shows cooking classes culinary schools played key role entertaining current future clients hrbc choose steak tour restaurant introduced implemented food trac inventory control system produce annual budget supplied detailed information cap x along roi justifications hotel complex consisted gas station subway franchise air strip rv park hotel harris ranch entities harris ranch beef company harris ranch feed lot harris ranch farm fruits nuts vegetables wine vineyards horse division kitchen manager 012001 012003 company name city state highend retirement community 300 guest model future properties developed new seasonal menus based local farm product healthy alternatives two restaurants banquet facility site caterout promoted love management communities means television appearances newspaper resort magazine food shows cooking classes chamber commerce played key role entertaining current future clients produce annual budget supplied detailed information cap x along roi justifications executive chef 061997 072001 company name city state flagship promote harris ranch agricultural products food beverage revenue 13 million 500000 plus guest per year concept gate plate farm table seasonal menu changes based local farm product new beef items three restaurants banquet facility site caterout supervised 90 culinary individuals included 6 sous chefs 8 supervisors purchasing department line staff promoted harris ranch beef means television appearances supermarkets sunset magazine food shows cooking classes culinary schools played key role entertaining current future clients hrbc choose steak tour restaurant worked closely harris ranch beef company cuttings beef specs new product lines aging primal cuts developing test new precooked items introduced implemented food trac inventory control system produce annual budget supplied detailed information cap x along roi justifications hotel complex consisted gas station subway franchise air strip rv park hotel harris ranch entities harris ranch beef company harris ranch feed lot harris ranch farm fruits nuts vegetables wine vineyards horse division executive chef 011995 011997 company name city state hired promote 100 year anniversary one first resort hotels west coast florida four restaurants banquet facilities golf course yacht researched promoted 100 year anniversary ice cream social hormel coleman mustard quaker oats menus years ago old newspaper articles supervised 60 culinary individuals included 3 sous chefs 2 supervisors purchasing department line staff food beverage revenue 75 million red lion inn hotels fess parker resort santa barbara california red lion inn quay vancouver washington red lion janzen beach portland oregon worked closely corporate office high volume banquets restaurant revenues executive chef 011985 011994 company name city state highend destination first class introduced implemented 6 new conceptual concepts hotels restaurants company wide would evaluate red lion properties ensure guidelines followed red lion janzen beach largest banquet facility south seattle north san francisco notable nikes international sales meeting national women action conference awarded pop pip programs 6 years row red lion inn quay main concept seafood restaurant pacific sea foods number 1 customer pacific northwest casa marina key west florida executive sous chef 011983 011985 company name city state executive banquet chef 011981 011983 company name city state education associate arts culinary arts 1982 saint augustine culinary school city state city skills budget concept cooking clients international sales inventory control office newspaper purchasing san television articles,CHEF +operations manager skills human resources 4 years microsoft office 6 years community outreach 3 years community relations 1 year sales 7 years strategic planning 2 years experience 072016 122016 operations manager company name city state established operational objectives work plans delegated assignments employees developed new process employee evaluation resulted marked performance improvements supported chief operating officer daily operational functions 082016 current operations manager company name city state identified prospective customers using lead generating methods performing average 60 cold calls per day recognized top sales generator increasing sales level 70 2016 consistently met exceeded department expectations productivity accuracy levels maintained sales record 20 6 months row 062015 122015 administrator company name city state directed marketing initiatives forecasted needs adjusted future plans created professional business presentations maintained detailed administrative procedural processes improve accuracy efficiency filed insurance coordinated meetings department managers served main liaison education training 2016 bachelor science sports management george mason university city state sports management interests john wall coach camp june 2016 coached along side pro camps john wall summer weekend camp 27 coaches attended coached camp youngest coach 10 years coach camp skills administrative bank reconciliations business presentations cash flow community relations human resources insurance leadership skills marketing meetings microsoft office pr processes product development quality sales strategic planning additional information goaloriented energetic talented motivating coworkers well educational professional background sports management sports communication willing relocate richmond va henrico glen allen va authorized work us employer awards john wall coach camp june 2016 coached along side pro camps john wall summer weekend camp 27 coaches attended coached camp youngest coach 10 years coach camp,FITNESS +intern highlights microsoft office stata programs experience intern june 2014 august 2014 company name city assisted lawyers cases paperwork legal documents transcribed court notes minutes managed schedules attended local courts lawyers evaluate legal proceedings hoet pelaez castillo linares law firm intern may 2013 august 2013 city organized documentation legal filings procedures lawyers cases collaborated several associates going local courts following assigned cases may 2015 august 2015 company name city state performed deli servings event organization inventory control new staff training accomplishments active member latin american association boston university latam 2015present basic training israeli army sept 2013dec 2013 leadership camp israel aug 2012 models united nations 2013 community service experiences 20122013 education economics political science 2014 present boston university gpa gpa 33 economics political science gpa 33 high school diploma july 2013 colegio moral luces city venezuela gpa gpa 161820 gpa 161820 languages spanish native english fluent hebrew basic interests piano playing sports high schools varsity team player captain soccer team fratelsa sport club player mathematics olympics represented school national math olympics 5 years additional information music piano playing sports high schools varsity team player captain soccer team fratelsa sport club player mathematics olympics represented school national math olympics 5 years skills basic computer skills documentation staff training english hebrew inventory control law legal legal documents notes microsoft office spanish stata,CHEF +staff accountant skills income statement balance sheet budget expense vs actual expense necessary prepare income statements special events yearly compiles information assists preparing annual budget utilizing microsoft office quickbooks excel experience company name staff accountant 012012 062014 responsible review compilation financial information multiple businesses monthly adjustments closing entries financial statements process payroll completing 1040 individual tax returns compose correspondences irs nys address settle client tax issues book keeping entering expenses revenue information bank credit card reconciliations sales tax complete sales tax reporting payments individual companies quarterly basis adjusting entries balance sheet accounts including recording depreciation interest expense accounts receivable accounts payable owners equity accounts complete closing entries quarter year end needed complete financial statements budget analysis completed yearly comparisons assisted budget planning individual business based financial statements businesses growth throughout year supervise administrative payroll clerks responsible train supervise 1 full time 2 part time employees general office operations assist data entry payroll information payroll processing weekly biweekly monthly payroll multiple companies complete weekly biweekly monthly electronic federal tax payments 941 944 nys1 payments multiple companies complete quarterly year end reports federal 941 944 nys 45 reports multiple companies software proficiency quickbooks asset manager pro series microsoft office excel outlook word applications company name executive administrative assistant 012006 012012 manage administrative financial duties united way montgomery county working secretary board directors assist executive director aspects campaign event planning software proficiency quickbooks microsoft office word publisher outlook excel power point applications payroll process weekly payroll monthly electronic federal tax payments 941 nys1 payments book keeping entering expenses revenue information bank credit card reconciliations company name payroll benefits administrator benefits clerk office supervise direct aspects payroll including senior payroll clerk payroll benefit clerk account clerk data entry employees 27 departments 500 employees within county includes 4 different bargaining agreements different lag periods weekending date payroll manage payroll process biweekly payroll train oversee senior payroll clerk payroll data entry clerks 27 departments within county process biweekly payroll 500 employees utilizing computerized new world dot net system complete federal 941 nys45 tax reports quarterly complete year end submissions reconcile create w2s supervise payroll review address changes made health dental flexible spending made employees retirees files correlates individuals bargaining agreements approve review payments insurance benefit account payables grant funding assist reports individual departments within county complete grant funding request may include actual cost past year projected costs coming year budget development assist personnel director track report wage fringe costs employees current retires 3 year budgeting costs analysis includes wages insurance fica medicare nys retirement contributions insurance dental costs manage affordable care act reporting work benefits compliance administrators benetech ensure federal reporting requirements met gasb 45 reporting assist county treasurer milliman actuaries track report information 250 retirees health costs changes throughout year includes completing census data active retired employees help complete required gasb reporting education training ass business accounting may 2012 fultonmontgomery community college city state business accounting individual studies certificate august 2006 skills dot net accounts payable accounts receivable administrative balance sheet benefits book keeping budget analysis budget development budget planning budgeting budget bi closing credit client data entry equity event planning special events financial financial statements general office insurance director excel microsoft office office outlook power point publisher word payables payroll process payroll personnel quickbooks recording reporting sales tax tax returns year end,ACCOUNTANT +cashier professional profile responsible cashier experienced managing front store needs busy environments friendly energetic strong communication organizational abilities seeking role increased responsibility strengths service sales valuableresultsoriented cashier motivated exceed expectations deliver exceptional service meet customer needs resourceful professional history increasing business revenue decreasing shrinkage exceeding sales productivity objectives qualifications customer service mindset sales proficiency receive return merchandise excellent verbal communication enthusiasm cheerfulness efficiency professional appearance mathematical strengths strong organizational skills active listening skills seasoned conflict resolution energetic work attitude inventory control familiarity fashion knowledge openingclosing procedures experience company name city state cashier 082011 122014 receive payment cash credit cards issue receipts refunds credits change due customers count money cash drawers beginning shifts ensure amounts correct adequate change cleaned straightened work area assessed customer needs responded questions issued receipts purchases gifts worked customer service resolve issues rotated stock maintain freshness operated cash register proficiency worked overtime shifts busy periods company name city state cashier 022014 042014 count money cash drawers beginning shifts ensure amounts correct adequate change greet customers entering establishments receive payment cash credit cards operated cash register proficiency worked customer service resolve issues organized register supplies company name city state front desk 042014 062014 responsible performing manicurist pedicurist duties provided customer service support assist customers individual needs worked customer service resolve issues issued receipts purchases gifts cleaned straightened work area company name city state apparel 122014 072015 described merchandise explain operation merchandise customers maintained knowledge current promotions policies regarding payment exchanges security practices placed special orders called stores find desired items recommended merchandise based customer needs operated cash register process cash check credit card transactions guided customers choosing items reflected personal style shape administered point sale opening closing procedures explained information quality value style products influence customer buying decisions replenished floor stock processed shipments ensure product availability customers company name city state grocery 072015 112015 executed cash transactions quickly accurately greeted customers handled products equipment accordance safety sanitation guidelines directed managed functions dairy frozen produce bakery departments conducted price checks cashiers service clerks built attractive holiday seasonal displays merchandising program checked customers bagged items quickly organized positioned product cases produce warehouse walkin cooler sliced served packaged specialty meats salads cheeses broke heavy pallet loads cases boxes bags arranged stocked department displays emphasized fast friendly customer service gave every customer immediate undivided attention company name city state cashier 112015 current assessed customer needs responded questions cleaned straightened work area issued receipts purchases gifts bagged merchandise following standard procedures organized register supplies worked customer service resolve issues unboxed new merchandise worked overtime shifts busy periods designed displays make store experience interactive engaging displayed appropriate signage products sales promotions arranged items favorable positions areas store optimal sales education high school diploma 2015 northeast high school city state usa student government representative top 40 class held class officer four years captain varsity soccer volleyball national honor society student government chair member key club representative associate arts guidance 2018 broward college city state usa skills cash handling professional friendly careful active listener strong public speaker multitasking wellorganized,APPAREL +business development executive professional summary top performing sales marketing business development professional proven ability drive business expansion development planning executing business strategies strategic thinker plan implement sales marketing business initiatives support corporate objectives experienced developing new market channels building strong relationships sales managers customers industry leaders vast experience branding introducing new products well developing business strategies dedicated tenacious sales expert reputation consummate professionalism skills marketing skills designed developed implemented marketing sales campaigns evaluated target markets proposed marketing strategies managed phases direct mail projects monitored production teams recruited guided vendors writing skills wrote creative copy catalogs brochures social media researched conceived newsletter articles produced variety business materials including letters reports proposals forms proof read edited referenced written materials communication skills promoted products services generated leads initiated sales established improved client communications maintained ongoing relationships addressed customer inquiries interpreted delivered information proposed suggestions provided guidance identified investigated negotiated conflicts conducted surveys analyzed results coordinated planned contributed trade shows special events served representative liaison experience business development executive 012010 current company name city state developed new marketing strategies capture market channels new clients utilized sales marketing tools create brand awareness market leveraged technical industry specific knowledge develop strategic business development plans b2b sales strategies successfully designed underwrote administered new existing insurance programs meet needs iris broker distribution network delivered comprehensive coverage solutions guidance risk management emphasis lessors risk commercial property liability insurance enjoyed robust relationships insurance carriers included domestic markets encompassed lloyds london well shore points bermuda cayman islands indepth understanding alternative risk placements emphasized bringing new business effectively grew iris broker distribution network 50 brokers 500 increased monthly submissions 900 prepared presented technical documents client presentations customers across different business levels collaboration account executives producers successfully execute new existing sales strategies expanded existing business well identified potential revenue opportunities responsible designing maintaining marketing materials including company website brochures blogs email blasts well social media outlets company created delivered new business quote proposals coverage comparisons charge new business bind orders acted direct intermediary customers product development within iris variety different insurance products successfully articulated desired customer specifications developed new product requirements integration within customer environments administrative coordinator 012009 012010 company name city state directed daily operations provide administrative support staff answered incoming calls arranged appointments guests meet company staff entered data consumer relations database responsible answering visitor inquiries company sales marking intern 012009 company name generating executing sales leads three popular radio stations bay area knbr 1017 bone kfog writing recording commercials advertisers managing updating knbr website banquet server food server bartender 012007 012011 company name five years handson experience food serving bartending highly skilled greeting guiding guests hands experience taking orders communicating accurately kitchen delivering correct orders customers friendly upbeat attitude additional information graduated magna cum laude top 3 class california state university east bay 2009 honor roll 19962009 achievement excellent student year 20032004 staff writer csu east bay newspaper pioneer 20072009 education bachelor arts ba communication 1 2009 california state university city communication associate arts 1 2007 diablo valley college california state university city gpa graduated magna cum laude top 3 class arts graduated magna cum laude top 3 class property casualty license license number 0g88502 1 1,BUSINESS-DEVELOPMENT +lead uxui designer executive profile insightful uxui designer experience agile waterfall environments adept distilling abstract concepts solid elegant defined web mobile applications seeking position chance develop companys creative direction review work found skill highlights adobe creative suite target process htmlcss leadershipcommunication skills product development selfmotivated usercentered design design layout typography wireframing axure sketch fireworks illustrator small business development project management interactive prototypes heuristic evaluation styleguide creation professional experience lead uxui designer sep 2014 jun 2016 company name city state lead uxui designer diligent industry leader secure document management software primary role included lead two web applications diligent client provisioning portal client management portal provisioning web application portal used diligents account managers set new clients tasks successfully design set client companies unique settings permissions bulk licensing procurement client application portal designed used client companys administrators manage users app featured bulk singular user onboarding license management cunsumtion locking resetting users auditing login methods local active directory users work agile work enviorment two week sprint cycles manage stories via target process establish best practice usability maintained patterns experience brand daily collaboration designers scrum master ba dev qa po across two products accountable maintaining brand via click comps styleguides recently working mobile ios conversions initialed weekly sketch collaboration sessions team better understand incorporate variety perspectives flows task completion consistently adhered sprint delivery schedules deadlines features site prototypes created using axure xd photoshop illustrator axure used navigation prototype click throughs flow charts senior uxui designer may 2014 sep 2014 company name city state objective lpl redesign many antiquated stock brokerage software extensive research collaboration product experts redesign application connects brokers scc compliance ability communicate clients online senior uxui designer sep 2012 may 2014 company name city state redesigned general motors protection plan gmpp website generally compared coverage plans gmpp insurance protects approximately 16 million clients throughout united states primary role includes visual interactive design design associated rules implementation sitewide styles functionality according brand business requirements senior uxui designer allys new insurance lines business included qps bcd reinsurance oss claims website application responsible interactive sketch sessions final design assets ensuring overall design efforts meet allys bdg forward brand standards collaboration information gathering business owners across multiple lobs well collaborating via sketch assigned information architect ias leverage existing assets build user experience ux create interactive user interfaces ui style guide inclusion updates web tablet styles create hybrid ally style insurance products create reports pattern identifiers responsive site redesign transition desktop tablet phone experience internal application rebranding redesign iterations auto home page usability lab testing concept sketching wireframes prototyping design allys first auto dealer tablet application allows fi managers sell vehicle service contract vsc products application also serves streamline quote print submit objectives every vehicle service contract purchased via auto dealers mobile iconography truncate 250 page brd condensed easy read format info graphic allowed new existing team members effectively get speed stages complex process features site prototypes created using axure sketch illustrator axure used producing clay models navigation based brds ownerexcecutive director jul 1999 jul 2012 company name city state creative director worked designers coders insuring inhouse quality standards client satisfaction throughout process uxui consulting application logobrand design interactive website development banner creation social media integration etc designed new redesigned existing 20 applications website marketing portals involved search engine optimization creative end end business solutions gathered requirements stakeholders establish overall site objectives special functionality analyzed business user needs translated requirements user centered design strategy presented high fidelity comps client approval created wireframes prototypes screen mockups user interface ui design effectively integrated customer business needs bolstered customer experience managed projects full lifecycle drive creative direction working designers coders ensure inhouse quality standards products integrated social media client satisfaction throughout process created conceptualized communicated project objectives clients design staff handson usability testing interactive designerconsultant jul 1998 jul 1999 company name city state designed built inhouse multimediainteractive website design portal internal small business units analyzed existing software ensure new design aligned standards designed developed interactive ads user interfaces ui maximum impact pending business ventures ibm internal small business units small focus group testing html tables adobe fireworks trained team 4 maintain multimedia banner ads creative director jan 1996 aug 1998 company name city state creative director handson interactive design brand usability web sites flyinthesoup sauce gathered requirements stakeholders analyzed business user needs translated requirements user centered design created supported user experience ux screens sauce worked get restaurateurs use palm pilots take orders place traditional pencilpad flyinthesoup designed highly interactive user interface ui user experience ux branding website portal restaurant service workers could upload resumes discuss industry general forum portal provided sauces clients access uploaded resumes connected potential new employees conducted ux usability tests managed inhouse programmers dba build backend creative director jan 1993 jan 1996 company name city state created cofounded sidestreet greetings high quality line international niche market created 30 christmas card box sets well 70 every day cards featured inc magazine entrepreneur magazine biz magazine many others capturing niche quality line commissioned hallmark cards inc license valentines day line included 80 designs branded sidestreet greetings created property line named sistersista licensed sunrise greeting later founded interart featured 30 everyday humor cards interart later purchased hallmark cards created line sistersista purchased interart everyday card line interart subsequently purchased hallmark cards licensed designs milar balloon company holiday brands brand creation business operations strategy planning focus group testing creative direction product line creation product management designer 3 illustrator may 1983 jan 1993 company name city state created illustrations posters pop scratcher tickets spot illustrations story boarding commercial concepts presentations variety major restaurant retail state government clients including sonics blockbuster sprint mcdonalds einstein brothers missouri lottery state travel government core accomplishments board member board directors aiga charlotte chapter web director project owner initiated grandprizecentral resulted major redesign campaign application around punch monkey internets first hyper successful banner ad campaign online game portal featured played games prizes cash project owner launched managed building hostpaks online application built html websites skill requirements oversaw application across many development teams around world across multiple disciplines education associates degree colorado institute art city state progress advertising design communication media denver university city state advertising design communication media progress english advertising kansas university city state us skills adobe ads branding business operations business solutions concept consulting creative direction creative director entrepreneur fireworks graphic ux html interactive design lab testing logo marketing multimedia page pencil posters presentations product management prototyping quality search engine optimization sketching strategy strategy planning phone usability testing user interface user interface ui design website design website development website web sites advanced problemsolving,DESIGNER +information technology manager qualifications strong communication skills web application design working independently html leadership adobe acrobat professional governance adobe photoshop requirements gathering adobe dreamweaver software development life cycle windows server 2008 principles sdlc windows server 2012 project management active directory system administration sql help desk administration microsoft office database design sap business objectsweb intelligence microsoft sharepoint aspnet business operations c database development disaster recovery forms development grants development html computer support marketing materials microsoft access microsoft sql server oracle database plsql personnel management purchasing report writing requirements gathering sql strategic planning user manuals training materials troubleshooting upgrade web development workflow experience information technology manager april 2005 current company name city state managed computer support staff college serving 150 employees responsible planning implementation major modificationsupgrade entire computing environment college involved governance efforts campus develop infrastructure security policy overseen help desk support included troubleshooting hardware software windows servers managed multiple projects varying scope time frame difficulty develop applications solutions various needs faculty staff students administer data needs college including data security database developmentmaintenance report generation responsible purchasing appropriate computing equipment would fit various needs college faculty staff system analyst june 2003 april 2005 company name city state managed efforts staff accomplish various tasks related new system migration project generate sql data population complex report writing using plsql crystal reports 9 accommodate new system migration project maintain improve existing databases used manage everyday workflow created several tools using visual basic sql assist 80 housing specialists improve accuracy data files needed mandatory reporting federal government graduate assistanttechnical writer january 2002 may 2003 company name city state developed user manuals training materials computer systems used police personnel tested web client server applications ensure user requirements met utilized web development tools create online users manuals cofounder business manager december 2001 current company name city state managed aspects business operations nonprofit performance arts organization developed marketing materials release community entities wrote grants secure funding youth outofschool time programs applications developer october 2000 july 2001 company name city state documented user requirements rewriting existing billing systems tracked resource usage internal service group entire global organization lead development team requirements gathering tasks provided support billing systems involving troubleshooting complex queries programmer analyst june 1995 september 2000 company name city state performed tasks allstages system development life cycle disability claims system including user specifications functional designs technical designs created oracle database objects views queries plsql sql satisfy reporting needs endusers developed testing strategy lead testing team responsible testing stages large disability claims system education master science management information systems may 2003 university illinois city state management information systems bachelor science information decision sciences may 1995 university illinois city state information decision sciences skills aspnet active directory adobe acrobat adobe dreamweaver adobe photoshop application design arts billing systems business objects business operations c client server strong communication skills hardware crystal reports 9 databases database development database development database design disaster recovery forms frame functional government grants help desk support help desk html computer support leadership marketing materials microsoft access microsoft office microsoft sharepoint windows migration oracle database plsql personnel personnel management police profit project management purchasing report writing reporting requirements gathering sap sdlc servers software development microsoft sql server sql strategy strategic planning system administration user manuals training materials troubleshooting upgrade visual basic web intelligence web development windows server workflow affiliations qualitydriven information technology manager 10 years experience aligning business systems business policies guidelines managing support application development operations looking bring strong management analytical problemsolving skills industryleading technology company,INFORMATION-TECHNOLOGY +chief system architect svp system integration executive profile 25 years technical experience software hardware manufacturing oem product development project management integration professional many different industries software hardware hybrid systems storage backup systems media delivery systems av systems semiconductor advertising iptvott broadcast systems commercial industrial video systems post production systems security systems contract manufacturing oem manufacturing tv design manufacturing vast experience different vertical markets different product types allows ability work within industry extremely effective virtually type product service system global scale executive director manger many prominent technology companies given unique deeply diversified background culminates one extensive technical business development related backgrounds marketplace service product type along experience comes longstanding relationships top executives key decision makers within fortune 500 companies enterprise companies telcocspmobile service providersoperators cable satellite operators advertising agencies international governments government ministries communication broadcast mobile education healthcare research entertainment aerospace technology companies global scale work resulted generation billions revenue across career technical experience designing deploying medium large scale digital media delivery systemsnetworks past 20 years private companies countrywide government driven deployments held titles cdo chief digital officer cso chief strategy officer cto 20 years experience designing architecting integrating deploying managing wide variety software hardware saas cloud systems well various hybrid solutions extensive product manufacturing skd contract manufacturing product design management project management well implementing developer programs global scale expert knowledge hardware software based solutions well endtoend fully integrated solutions industry recognized expert system architecture design including cloud based systems well storage backup systems built technical teams global scale system integration field technical support technical support professional services experience hands experience tremendous unmatched passion always hands every system design stay extremely current new technology even new technology introduced market yet added benefit living silicon valley skill highlights project timeline management product development video integration expert troubleshooting proficiency patient diligent vast technical knowledge network asset management project management strong collaborative skills capacity scalability planning optimizing performance tuning testing excellent problem solving skills customer needs assessment extensive knowledge streaming video platforms vast technical knowledge patient diligent troubleshooting proficiency encoding expert digital content delivery system expert iptvott expert broadcast systems expert storage systems expert media server expert dhcpdns ethernet firewall proficient accomplished mobile devices 3 screen delivery expert hardware software systems content creation contribution distribution expert content management system core accomplishments designed deployed largest iptv ott systems worldwide personally designed deployed many major countrywide broadcast system internationally considered one foremost experts videodigital media based delivery systems 7 time emmy award winner 4 technological achievement professional experience chief system architect svp system integration june 2009 current company name city state svp system integration chief system architect hardware systems digital media delivery responsibilities included building international integration technical support organizations personally handled significant rfp responses major projects helped company transition box seller solution selling organization adding full global system integration team chief system architect design iptv cable ott dvbtt2 dvbss2dth mpls mobile tv cloud video associated backup system global basis technical expertise creates environment confidence clients know truly understand needs requirements oversee design deployment cutoverhandover systems clients worldwide many systems nationwide deployments opened 17 offices globally system integration support responsibilities milestones accomplishments upon request still employee telairity chief system architect digital media entertainment group march 2009 june 2011 company name city state responsible chart course drive companys global dme digital media entertainment practice enterprise clients fortune 100500 csp telcos related vertical markets specific digital media strategies solutions responsible system designs product designs system architecture ultimate deployment large scale iptv ott related digital media based system clients alcatel cisco scientific atlanta yahoo qualcomm ntt many others cto january 2007 september 2009 company name city state one original 4 founders started zilliontv acting cto designed entire iptvvodmobiletv delivery architecture interactivity motion based ui advertising system plus innovative customer features getting paid watch tv industry unique patented advertising program system functionality services awarded 5 patents 7 pending technology executed global developer program evangelization strategy mobile tv ios android etc additionally directly sales strategic partnerships business development ad sales telcocsp network operator contracting content acquisition ingest company sold evp operations evpgm engineering television design center january 2004 january 2007 company name city state evp operations evpgm engineering television design center evp established china engineering manufacturing operations worlds largest tv design integration engineering center shenzhen china established scratch entire operation china design engineering manufacturing lcd televisions related business consumer display playback devices additionally responsible manufacturing project product management design design engineering new technology development operations technical support integrationengineering technical services japan korea consumer electronics companies representing managing global ce brands design manufacturing sale lcd tvs hdtvs ce devices various vertical multimedia markets managed global team 500 people including sales engineers project program managers qa manufacturing manufacturing support technical support services ce brandsenterprise clients represented included samsung lg sony matsushita mitsubishi sharp sanyo panasonic posdata rifatron hitachi hyundai many others tv monitors digital displays ife security dvrs hd large format led display technology established built manufacturing management engineering teams leading ce manufacturers oem manufacturers contract manufacturers china customers included tcltte konka hisense jizhou skyworth lenovo ut starcom haier great wall innolux tpv ydf xoceco sva founder many tier 1 2 3 manufacturers significant engineering contracts companies thales inflight entertainment systems samsung celestica alphameric vestel beko grundig hyundai sony samsung lg matsushita sharp sanyo hitachi tv specialized monitor many consumer industrial electronic products evp worldwide system integration professional services january 2003 january 2004 company name city state evp worldwide system integration professional services mpeg4h264 endtoplatform created global integration deployment field support operations large enterprise clients csps digital media companies chinese government primary engineering efforts dg2l encoders set top boxes content creation tools solutions iptv education healthcare online digital cinema responsible new revenue base 75m product managed services managed global team sales engineers project managers established mpeg4 developer operations global staff evangelize mpeg across delivery methods cable terrestrial satelitte mobile technical support offices china japan india closed largest iptv contract china sarft china telecom china netcom vp global professional services integration technical services january 2000 january 2003 company name city state ivast specializes endtoend interactive content delivery systems utilizing mpeg4 h264 solutions content creation delivery playback ip qam dvb wireless mobile satellite multiple playback devices responsibility included product development field engineering system engineering managed services managed global team sales engineers program project managers global developer network including worldwide evangalists developers built entire global extended sales support department including field engineering operations technical support professional services engineering departments established system integration department large scale enterprise sis eds ibm global accenture closed revenue generating professional services contracts strategic clients philips sony samsung yahoo pioneer panasonic intel nist matsushita fujixerox cisco home japan ntt comm ntt east china telecom china unicom nhk teleman daikin hunan government charter communications kao cosmetics dai nippon printing dnp dentsu international shobi university b h dazzle broadfield china education tv sony beijing dawning computer nasa belo pax turner broadcasting name created technology integration teams responsible integration core ip technology sdks development platform mobile phones set top boxes content creation tools encoding devices clients include philips sharp toshiba sony daikin savaje nokia ctc negotiated closed revenue generating integration contracts enabled dsp ce hardware manufacturer embed ivast mpeg4 technology deviceschipsets customers included texas instruments philips tut systems ibasic advanced communications roxus technology dg2l samsung sony fujixerox videotele savaje technology equator lsi logic sharp toshiba seachange onewave responsible professional services integration clients turner broadcasting fox mtv discovery channel cox disney hbo warner brothers sony entertainment 2 years opened 4 offices china 1 japan built comprehensive system integrator channel 36 top sis asia pacific south america india australia europe content creation vod live broadcasting iptv cable distance elearning core ip integration wireless delivery rich media content resulting 60 ivast revenue annually closed professional services integration contracts largest sis asia pacific including itochuctc hwacom id technology comtech sobey dayang double advanced bluewave daikinshenzhen ricom lian dian digital truetech minyoung media hunan enjoy onewave technology ouija technology telelynx oriental telemedia instec cisco name vice president system integration professional services january 1998 january 2000 company name city state hired establish streaming21 world leader streaming media delivery systems specializing media delivery systems live demand content using mpeg1 2 4 h264 mp3 wmt vcd associated back storage systems chartered establishing growing solid professional services revenue foundation strong strategic technology partners streaming21s carrier class streaming media architecture closed strategic partner contracts agreements following companies avid technology hp compaq dell eds ibm global ciprico emc eds adc kabira digital fairway inktomi virage arista upperstream optibase viewcast futuretel gdc todd vnm ists accucom ariscom data direct fantastic network engines stellar one motorola proton philips sony neon technology elastic networks st3 acer closed integration professional services agreement close friend james cameron return titanic project 18m established rapid response engineering team sales addressing immediate client needs outside scope existing core technology direct result able close additional 25 pipeline projects implementing features integration far shorter timeline formed managed solutions group sole responsibility solutions group interface directly strategic partners provide collaborative integration design implementation complex endtoend customer required solutions became sizable profit center within s21 director digital media technology january 1997 january 1999 company name city state hardware software storage solutions hired develop new vertical market storage solutions hammers technology establish hammer dominant defacto force entertainment industry marketplace use personal entertainment industry contacts associates secured personally acquired maintained following new client base hammer disney television animation worldwide disney feature animation disney online walt disney imagineering disney ideas lightpoint entertainment fullsail dreamquest images lucas film lucas digital lucas arts skywalker sound jak films dreamworks industrial light magic pixar digital domain cnn pdi sony hbo universal nickelodeon mtv toon city metropolis digital square usa mci nbc wb fox animation studios martha stewart living studios buena vista home entertainment mca home entertainment lockheed martin manex group associated press ag edwards nyu tisch school film video bloomberg usc lawrence livermore labs toyota name given screen film credit george lucas star wars episode net result professional services group obtained global disney standardization deployment making largest individual sales hammers history 45m started thefibre channel san division became profitable highest revenue generating division hammer storage solutions instrumental acquisition hammer bell micro director technology creative media arts division january 1996 january 1997 company name city state hired implement design new storage backup division andataco targeted entertainment industry new vertical marketplace successfully designed established andataco solid storage solution provider motion picture video animation nonlinear editing graphics audio industries responsible designing training education program elite group sales people order gain immediate market penetration high visibility motion picture special effects animation post production industries utilizing extensive experience knowledge motion picture post production video industries successfully trained maintained highly skilled engineering staff developed high speed high availability raid subsystems solutions entertainment vertical target market responsible redesign andatacos esp storage product ensure success within motion pictureentertainment industry handled mrds associated tasks necessary successful penetration within entertainment vertical marketplace ceo creative director january 1994 january 1996 company name city state directed managed entire crew staff post production lowmedium budget motion pictures high end animated commercials music videos vp post production responsibilities included full creative responsibilities start finish client ad agency motion picture related projects designed maintained state art digital post production facility grew company 19 million annual revenue 98 million year revenue 25 years received 1 emmy award 2 clio awards documentary commercial spots vice president january 1991 january 1994 company name city state lambert specialized producing independent films distributing niche market documentaries hard find topic related short form feature films established worldwide distribution lambert produced films major motion picture company libraries niche markets established maintained managed business relationship lambert industries universal studios warner brothers 20th century fox direct result efforts lambert industries went 125 million revenue per year 46 million lamberts success ultimately resulted lambert acquired substantial profit personally responsible project development budgeting contracts domestic distribution foreign distribution broadcast rights sales foreign distribution cable rights sales ancillary rights contracts packaging new project development script approval agency contracting completion bonds project funding designed implemented hired equipped maintained broadcast edit facility built pure digital multimedia prepress inhouse graphics department duties included creating 60 plus pages full color catalogs four times year presidentceo january 1987 january 1991 company name city state created marketplace within travel industry producing national commercials marketing tapes finally end user videos tourist tour cruise ships exotic specialized vacations response explosive growth travel video media led development worlds first digital post product facility 2rd largest post production facility worldwide additionally tvm creating 100000 unique video productions per week making largest content creation facility world took company start 3 people 250 employees 175m revenue per year 3 years responsible studio engineering architecture design system integration including first sony d1 digital technology along abekas quantel ultimatte technology created first digital post production environment ultimately resulted 3 emmy awards technological achievement direct result national exposure procured maintained many high profile accounts post production including limited mtv hbo disney universal paramount twentieth century fox additionally produced provided contracted cable broadcast rights travel related programming negotiated sold company disney studios orlando florida retired thought producerdirector january 1985 january 1987 company name city state house producer director regional national international broadcast ad campaigns produced directed 25 commercials two years winning 3 clio awards national spots worked directly clients commercial production companies produce cohesive creative national broadcast ad campaigns executive associate producer producer january 1982 january 1985 company name city state worked directly bob evans several major motion pictures business development capacity duties included feature film packaging cast crew development negotiated major studio distribution agreements foreign domestic negotiated contracts ancillary rights financing budgeting new project development talent agency union negotiations first ad director january 1980 january 1982 company name city state started first assistant director greenbriar productions nonunion production arm n lee lacy associates commercial production company time n lee lacy associates largest commercial production world offices globally 7 months acquired union status within 14 months became staff director clio award united airlines national spot directing n lee lacy associates director responsibilities included creative interaction clients largest national ad agencies cast crews post production facilities education ba communication boston university city state communication skills advertising animation arts ad agency audio avid backup broadcast broadcasting broadcast systems budgeting business development cable tv catalogs china hardware consumer electronics content content creation content delivery contracts clients delivery encoders decoders transmitters multiplexers gateways modulators satellites lcd tv led tv oled tv system design product development dsp directing edit editing 3d animation features film feature films graphics intel iptv director managing marketing mpeg2 mpeg4 mp3 h264 hevc 2k 4k monitors motorola mp3 multimedia negotiations enterprise networks nonlinear editing developer packaging prepress press product management project management producing producer programming project development qa raid rfp sales support technical support system integration san script sound strategy strategic streaming media system architecture system architect system engineering system integration telecom phones tv mobile mobile tv television 3 screen delivery ott video video systems video system design video system management broadcast systems broadcast system management nms ems csp additional information 7 time emmy award winner 7 time clio award winner active father 5 need say,DIGITAL-MEDIA +area manager professional summary project manager operations manager proven record success overseeing phases multimilliondollar construction infrastructure projects government privatesector clients experience includes managing crews utility infrastructure construction improvements preparing proposals managing daytoday business operations leading project risk management maintaining osha safety compliance standards strong credentials proven history ontime onbudget highquality project completion recognized project management knowhow focus completing projects ontime budget recognized troubleshooter problem solver adept conceptualizingimplementing solutions accomplish project goals quickly efficiently attention continuous productivity improvements demonstrated expertise following areas construction projects infrastructure improvement projects employee supervision site safetyosha compliance qaqcfield engineering change order management budgeting cost controls biddingestimatingproposals subcontractorcrew supervision proficient analyzing internal project controls making recommendations process improvements adept managing array administrative financial responsibilities largescale projects require accountable daily reports covers project status responsibilities estimated time project tasks led major infrastructure improvements nations communications infrastructure variety clients including major system operators telephone cable tv ensure timely completion projects managed several multimillion optical network improvement projects compliance safety regulations system mandates recognized valuable project manager aims complete every assignment innovative efficient costeffective manner striving excellence aspects project work assignments skills customer service staff development controlling costs talent review excellent communication skills strong work ethic employee relations technical aptitude motivated team player goaloriented pos systems knowledge skilled problem solver opening closing procedures work history 102014 current area manager company name – city state resolved conflicts promptly promote positive environment customers transformed underperforming teams productive profitable teams dedicated expanding client bases building lasting relationships approached new tasks enthusiasm passion actively pursued personal learning development opportunities strategically scheduled team members maintain optimal staffing levels times supervised 4 offices 112 employees improved wip reduced amount 73 brought wip 3060 days 511 days currently managing 90 mil contract total 4 locations 012014 current corporate senior safety manager company name – city state providing safety training 15 offices 5 states across south east maintaining intelex data base training incidents purchasing safety related equipment offices investigations workers comp claims auto accidents general liability damages completion jsos field ensure crews following company procedures 012013 092014 director projects company name – city state obtained documents clearances certificates approvals local state federal agencies refined projects company jeopardy loosing contracts bonds worked inspection company get approvals work completed able invoice completed jobs managed customers issues complete time sensitive project within contractal time lines avoid lds trained field personnel regarding safety time management 012011 012013 construction manager company name – city state provided supervision knowledge crews building fiber backbone coop power company maintained inventory controlled costs regarding overtime materials fleet maintenance general office cost demonstrated ability leading crews within rususda sop specifications worked closely client resolve issues provide set time lines completion customer well corporate staff managed multiple development projects monitoring limited resources completing projects time 012007 012011 operations managerowner company name – city state consistently led major infrastructure maintenance improvements nations communications infrastructure variety clients included major system operators integrators telephone cable tv provided full service project management solutions major infrastructure firms management supervision assigned projects extension clients team managed projects kickoff signoff worked closely construction management teams provide detailed project plans construction 012006 012007 construction project manager company name – city state served short term contract manager managing phases fiber optic infrastructure upgrade including day day operations office staff management project budgets quality assurance safety compliance possessed key ability help build strong teams excellent communication skills leadership prepared maintained projectrelated documentation include quantities materials payments management recognized project management ability drive work issues ontime completion skills attention detail things regarding budgets pl statements excellent communication customers non customers employee corp office relationship building technical adversity comfortable must pos systems data bases orical p6 scheduling working knowledge setting schedules education 2010 bachelor science information technology university phoenix city state information technology 2009 associates telecommunications university phoenix city state telecommunications 2015 osha 510 university tennessee knoxville city state professional development completed safety certifications osha 510 cpr adult child first responder certification,CONSTRUCTION +shift supervisor summary serviceoriented shift supervisor 2 12 years background training workers maintaining strong relationship workers customers core competencies include leadership determination dedication well excellent communication time management skills handles tasks accuracy efficiency education training may 2016 associate international business international business politics monroe community college city state international business politics june 2013 high school diploma international business politics kensington high school creative performing arts city state international business politics experience 122014 082015 company name city state firstline supervisors retail sales workers greet customers ascertain customer wants needs recommend select help locate obtain merchandise based customer needs desires answer questions regarding store merchandise compute sales prices total purchases receive process cash credit payment help customers try fit merchandise maintain knowledge current sales promotions policies regarding payment exchanges security practices maintain records related sales sell arrange delivery insurance financing service contracts merchandise place special orders call stores find desired items open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits prepare merchandise purchase rental watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock ticket arrange display merchandise promote sales estimate quantity cost merchandise required paint floor covering bag package purchases wrap gifts clean shelves counters tables rent merchandise customers 092014 current shift supervisor company name city state monitor behavior subordinates ensure alert courteous professional behavior toward inmates parolees fellow employees visitors public instruct employees provide onthejob training set employee work schedules supervise team theyre line helping customers bake line cook cashier open close store stokeinventory cleans customer services examine incoming outgoing mail ensure conformance regulations resolve customer complaints regarding sales service oversee regional local sales managers staffs listen resolve customer complaints regarding services products personnel examine merchandise ensure correct pricing display functions advertised examine products purchased resale received storage determine product condition answer telephones give information callers take messages transfer calls appropriate individuals 022014 082014 choreographer secretary company name city state direct rehearsals instruct dancers use dance steps techniques achieve desired effects read study story lines musical scores determine translate ideas moods dance movements design dances individual dancers dance companies musical theater opera fashion shows film television productions special events dancers ranging beginners professionals choose music sound effects spoken narrative accompany dance advise dancers stand move properly teaching correct dance techniques help prevent injuries audition performers one dance parts coordinate production music music directors direct stage dance presentations various forms entertainment develop ideas creating dances keeping notes sketches record influences train exercise attend dance classes maintain high levels technical proficiency physical ability physical fitness teach students dancers performers rhythm interpretive movement assess students dancing abilities determine improvement change needed seek influences art forms theater visual arts architecture design sets lighting costumes artistic elements productions collaboration cast members experiment different types dancers steps dances placements testing ideas informally get feedback dancers record dance movements technical aspects using technical understanding patterns formations choreography manage dance schools assist management restage traditional dances works dance companies repertoires developing new interpretations direct coordinate supportive services department business agency organization plan administer control budgets contracts equipment supplies monitor facility ensure remains safe secure wellmaintained prepare review operational reports schedules ensure accuracy efficiency hire terminate clerical administrative personnel set goals deadlines department set goals deadlines department oversee maintenance repair machinery equipment electrical mechanical systems oversee construction renovation projects improve efficiency ensure facilities meet environmental health security standards comply government regulations acquire distribute store supplies 012005 122008 assistant company name city state establish enforce rules behavior procedures maintaining order organize lead activities designed promote physical mental social development games arts crafts music storytelling field trips teach basic skills color shape number letter recognition personal hygiene social skills observe evaluate childrens performance behavior social development physical health read books entire classes small groups attend childrens basic needs feeding dressing changing diapers provide variety materials resources children explore manipulate use learning activities imaginative play provide disabled students assisting devices supportive technology assistance accessing facilities restrooms assimilate arriving children school environment greeting helping remove utterer selecting activities interest serve meals snacks accordance nutritional guidelines teach proper eating habits personal hygiene prepare materials classrooms class activities identify children showing signs emotional developmental healthrelated problems discuss supervisors parents guardians child development specialists establish clear objectives lessons units projects communicate objectives children meet parents guardians discuss childrens progress needs determine priorities children suggest ways promote learning development adapt teaching methods instructional materials meet students varying needs interests plan conduct activities balanced program instruction demonstration work time provides students opportunities observe question investigate arrange indoor outdoor space facilitate creative play motorskill activities safety maintain accurate complete student records required laws district policies administrative regulations prepare implement remedial programs students requiring extra help meet professionals discuss individual students needs progress interests volunteer grand rapids animal shelter 20102014 collection volunteer toys tots march 2007 pee wee kickball assistant coach 20142015 skills administrative arts art agency basic budgets cashier cash registers clerical color contracts credit critical thinking resolve customer complaints customer services delivery electronics english special events experiment fashion film financing forms government regulations human resources instruction instructing insurance inventory lighting listening notes machinery materials serve meals mechanical mail money works negotiation paint personnel persuasion policies presentations pricing problem solving progress public safety speaking quality control reading read maintain records renovation repairing retail sales safety sales sound tables take messages teaching teamwork telephones television time management additional information community service volunteer grand rapids animal shelter 20102014 collection volunteer toys tots march 2007 pee wee kickball assistant coach 20142015 awards honor roll fall 2011 student athlete award 20082010 employee month brueggers bagels outstanding achievement customer satisfaction 20133x pop warner mvp football player additional information im attending monroe community college international business politics daytime chair cab campus activities board diversity senator sga student government,ARTS +manager finance professional summary highly motivated individual demonstrated proficiency listening clients needs formulating tactical plan achieve best results parties involved constantly explores new challenging opportunities elevate client loyalty boost revenues known honesty integrity genuine passion setting achieving goals self helping others attain superior interpersonal dynamics interface seamlessly others levels backgrounds cultures respected maintaining professional positive demeanor career achievements quickly recognized financial instability within company immediately identified cause formulated plan successfully resulted avoidance bankruptcy showed stability needed acquire additional million dollars investors finance operations director multi million dollar premium finance company well agent within parent company simultaneously developed professional partnerships interpersonal skills integrity honesty successfully obtained licenses state north carolina allowing become insurance agent property casualty home auto developed streamlined system checks balances ensure proper resolution financial situations resulting 95 return premium cancellation trained 27 agents standard operations ethical practices ensure professional service proved successful overall growth financial stability company qualification highlights intermediate level profiency microsoft office advanced financemaster jenesis software financial client support databases outstanding ability multitask working two separate software programs provide technical support programs maintain website ease still providing excellent customer service clients phone office reputed competent trouble shooter clients confident issues would thoroughly investigated resolved recognized expert client networking well building fostering longterm business relationships provided high level customer service client relations based outstanding communication interpersonal skills strengthened reputation insurance payment center johnson insurance management quality personal service increase referrals skills work history manager finance 012008 012012 company name – city state developing crucial business relations success company balancing relationships clients companys provide technical website support clients agents companys maintenance 5000 active accounts well 300 accounts currently collections assisted accounts payablereceivable utilized maintained two client databases websites responsible processing notices invoices currently process 75000 customer payments weekly plus additional 20000 company refunds process 40000 financing new accounts assuring customers good credit standing ipc collecting 40 bad debts weekly 95 since taking director financing position provide financing 27 agents work 9 offices spread throughout north carolina daily weekly monthly balancing 5000 accounts verification funds received delivered 9 agencies personally communicated 17 different insurance companies assuring polices procedures followed conjunction consistently work state regulations make sure laws pertaining customer relations national guidelines responsible ethical insurance transactions practiced daily assure correct treatment clients daily managing office client services nullify conflict dealing accounts past due payments cancelled accounts developed client memos dealing increases payments collections contract errors wrote policies procedures pertaining daily operations financing proper process collect bad debt effectively agents follow trained trusted agent within parent company rules regulations financing assure secondary set checks balances place insurance agent 012009 012011 company name – city state writing insurance policys home auto coverage liaison clients 17 insurance companies processing claims new business applications training new agents state federal regulations provided accountability corrections agent errors company wide highly recognized companies support troubleshoot correct complicated agent errors sought clients explanation insurance policies ability maintain multiple accounts simultaneously assuring good standing proper support monthly basis created 80 new accounts resulting increase 40000 revenue owner requested assistance build new relations rebuild current client relations due lack customer service previous agents grocery manager 012007 012008 company name – city state ensure excellence customer service review operating financial reports determine status store relative budgeted sales expenses payroll associate management development associate training evaluations responsible ordering maintaining inventory developed implemented plans action reduce overhead expenses loss merchandising ensure increase profits conducted formal store walks ensure optimum store conditions product quality freshness availability completing documentation accordance foodlions standard practice guidelines manager 012004 012007 company name – city state ensured high level customer service staff development increasing employee morale retention leading staff 30 example scheduling financial review monitored compliance health fire regulations regarding food preparation serving building maintenance organized directed staff training resolved personnel issues hired new staff evaluated employee performance monitored food preparation size portions garnishing presentation food ensure food prepared presented highest quality satisfaction investigated resolved complaints regarding food quality service assisted planning menus food preparations based anticipated number guests palatability popularity costs assisted creating specialty dishes daily specials kept records required government agencies regarding sanitation food subsidies indicated bartending coordinating special events large parties catering education bachelor science organizational management 1 2016 charleston southern university city state organizational management currently enrolled caps online program north carolina license casualty insurance north carolina license property insurance 2009 charlotte nc certification store management operations 2007 foodlion management wadesboro nc certification restaurant management operations 2004 jocks jills sports restaurant charlotte nc associate science 1 2009 city state information technology certification medical assistant 1995 south piedmont community college city state american career college city state gpa top honors top honors south carolina license property casualty 2011 accomplishments non resident licenses charleston sc affiliations north carolina department insurance north carolina chamber commerce association agents north carolina south carolina department insurance need fix way name laid need refine verbiage set words past tense cant use currently arent bullet information keep info direct forget words embellish leave interpretation skills accounts payable credit client clients client relations customer relations customer service databases documentation special events financing financial funds government information technology insurance inventory director managing merchandising office payroll personnel policies quality sales scheduling staff development staff training troubleshoot website websites,FINANCE +independent public relations consultant executive profile accomplished professional demonstrated ability deliver strategic internal external communications experienced hospitality industry highlyskilled event creation oversight management well aspects media relations skill highlights exceptional leadershipcommunication skills creative pitching promotional campaigns experienced spokesperson event management international relations project management market research analysis copywriting copyediting customeroriented deadlinedriven ms office social media platforms basic html dreamweaver core accomplishments public relations event management initiated rebranding imaging campaign resulted 1020 increased visitation per year created managed private public events parties corporate breakouts weddings family days visiting vips initiated public relations capital campaign nonprofit tight budget raising 20 million pledges support garnered first national international coverage 40 year old institution maintained visibility 40 features spotlight listings year spearheaded new social media programs increased program sales 25 within first year collaborated local organizations increase exposure palm beach county key travel tour groups represented clients culture key initiative drive tourism post911 resulting 10 increased visitation hotel stays collaborated behalf clients tourism initiatives palm beach county cvb resulting recordbreaking stays visitation three fiscal years coordinated major press events jet aviation terminal opening keys city less three weeks notice resulting 20 features national exposure researched story ideas created national pitch resulting international coverage 15 countries professional experience company name january 2009 current independent public relations consultant city state provide full public relations services nearly 20 nonforprofit businesses organizations quadcounty area services include identifying customer needs market research analysis defining project company vision strategies tactics research tracking advertising public relations activities evaluating managing new strategic business opportunities expanding product company recognition national local press support sales marketing teams creating managing special events draw customers media attention establishing maintaining cooperative relationships representatives community consumer employee public interest groups organizing public appearances lectures contests exhibits increase product awareness designing web content including monthly newsletters promotional calendars developing implemented 510 public relations business plans year working management identify trends developments might influence pr decisions strategies establishing longrange objectives developed innovative strategies help achieve cultivating positive relationships community public relations campaigns generating programming capital agency planning coordinating fundraisers writing grant proposals securing volunteer investments managing media press public relations issues coaching less experienced public relations staff members media relations practices company name current director marketing pr special events city state managed online print advertising budgets 100000 identified customer needs market research analysis oversaw assisted developing two new websites social media strategies oversaw managed private public events coordinating catering entertainment served organization spokesperson media community organized planned implemented press conferences new openings groundbreaking capital campaign scientific breakthroughs designed drafted distributed public information materials quarterly newsletters eblasts implemented creative pressworthy events public increased exposure resulting 40 feature hits across media outlets per year increased visitation year researched negotiated implemented tracked advertising public relations activities represented museum tourism hospitality committees including palm beach county attractions association cvb tourist development council floridas governors conference tourism visitflorida palm beach county cultural council resulting regular coverage national international travel writers trained employees vip media etiquette coordinated vip celebrity donor visits pitched location shoots visiting local film industry garner increased exposure implemented marketing public relations initiatives drive attendance resulting increased operations budget 500k 2 million within ten years education palm beach atlantic university 1999 bachelor science organizational management organizational management west marketing public relations journalism coursework graduate level courses completed international business management buena vista hospitality management training city state usa languages conversational spanish elementary mandarin affiliations palm beach county attractions association past president treasurer 1999present palm beach county cvb marketing pr subcommittees chair 4 years palm beach county cultural council marketingpr committee representative 1999present palm beach film society vice president 2002present skills ms office dreamweaver advertising social media platforms wesbsites conversational spanish elementary mandarin,PUBLIC-RELATIONS +business development manager highlights profile statement experience building managing large outside marketingsales territory build referral relationships physicians office staff large employers workers compensation professionals medical case managers summary qualifications accomplished outside sales marketing services management experience excellent interpersonal communication skills outstanding work ethic time management skills team player goal oriented capable organizing planning large events solid knowledge workers compensation experience company name may 2011 november 2014 business development manager city state build maintain referral relationships physicians employers medical nurse case managers six outpatient physical therapy clinics manage large physician office territory consisting multiple physician specialties orthopedics family practice internal medicine pain podiatrists facilitate clinical relationship activities clinic manager attend monthly workers compensation networking meetings meet employers medical case managers uncover new opportunities cultivate relationships work closely operations ensure customer needs expectations met accomplishments consistently exceeded new patient physician referral goals succeeded achieving store growth averaging 104 store growth quarters 13 2014 115 developed solid referral relationships workers compensation nurse case managers large employers received quarterly recognition exceeding budgeted new patient goals six locations organized coordinated large educational seminars drive business results company name january 2007 may 2011 marketingoutside physician rep city state increase store growth three rehabilitation clinics developing maintaining referral relationships physician offices manage territory 250 physician referral sources analyze track business trends represent company professional networking events coordinate community outreach events interview train mentor new marketing reps accomplishments increased store growth new patients 32 20072010 created training manual trained new marketing reps company name march 2003 january 2007 marketing director city state increase store growth three rehabilitation clinics develop maintain referral relationships physicians workers compensation case managers employers insurance companies accomplishments increased store growth 48 20042007 chosen act leader sales quadrant consisted 7member integrated divisional team received yearly recognition due growth company name january 1999 january 2001 resident liaison city state promoted assisted living facility outside sales calls networking met potential residents families educated regarding living accommodations services facilitated entire process residency initial lead contact decision place community maintained 95 100 census conscientious follow education arizona state university ba organizational communication business management city state organizational communication business management cum laude skills assisted living interpersonal communication insurance internal medicine managing marketing marketingsales meetings mentor office networking organizing orthopedics outside sales physical therapy rehabilitation sales seminars team player time management,BUSINESS-DEVELOPMENT +software engineering team lead profile 10 years experience field infrastructure consulting operations worked various microsoft technologies system center suite scom sccm scvmm virtualization hyper v windows 2003 2008 active directory dns dhcp windows clusters scripting powershell vbscript etc currently working accenture technologies currently onsite working client usa since march 2012 looking another opportunity within usa infrastructure consulting systems administration gives opportunity excel current skills paves way learning new technologies system center system center operations manager 2012 scom currently working scom 3 years technical lead sme experience designing implementing operating scom infrastructure experience developing management packs using vsae vmpd authoring console professional experience july 2008 january 2015 company name software engineering team lead joined part avanade io capability avanade joint venture microsoft accenture specializes microsoft product solutions project 1 stanford hospital clinics tenure march 2012 till date currently onshore technical lead subject matter expert monitoring solution called microsoft system center operations manager scom 2012 part designing implementing scom solution client also leading operations key activities leading designing configuring operating scom expand monitoring nontrusted domains cross platform servers management pack tuning configuration building new management packs using vsae vmpd authoring tools migration upgrade scom 2012 rtm release 2 managing daily operational tasks working sla reports dashboards application monitoring synthetic transactions prior joining monitoring team working core infrastructure role team identify flaws remediate core io services ad dns dhcp wins file print etc also provided escalation support critical incidents worked decommissioning windows 2003 domain controllers environment also implemented dns scavenging project 2 project dealt planning deployment sccm site systems across geographies also responsible software distribution osd also built customer facing artifacts around designing building sccm architecture project 3 performing p2v v2v migrations optimizeminimize datacenter footprint project largest implementation hyper v technology outside us also case study microsoft part project involved consolidating datacenter fmcg giant part project performing v2v p2v migrations servers large numbers role project sme responsible handling technical escalations getting migrations done within specified change window supporting maintaining client infrastructure working usbased client major producer nuclear power job mainly related remote administration providing support 24x5 client implemented latest microsoft technologies infrastructure part project since transition phase managing team 6 people operating shifts achievements promoted twice within first 2 years tenure company given contribution significantly peer group rating yearly evaluation cycle april 2007 july 2008 company name analyst january 2006 march 2007 company name windows administrator working part messaging collaboration team job administer internal windows infrastructure company day day tasks included working tickets escalated 1st line supporthelpdesk monitoring systems attending scom alerts etc monthly tasks included software updates management needed tasks included emergency planned change team also responsible active directory operations january 2004 january 2006 company name technical support engineer responsible ad maintenance tasks account creation providing access shared folders distributionsecurity groups creationdeletion replication issues group policy implementation etc providing line 1 support internal users company troubleshooting mail flow issues outlook network password issues handling mailboxes internal users company etc also worked network routers bridges network devices manufactured linksys initial days company provided technical support customers spread across world setting small office networks responsible giving desktop support small scale infrastructure day day tasks included troubleshooting issues outlook blue screen errors imaging etc education national institute technologynit city india bachelor engineering accomplishments also working system center orchestrator system center configuration manager 2007 sccm 4 years working experience sccm experience designing implementing sccm infrastructure prepared artifacts environment discovery questionnaire reference architecture etc avanade capability india virtualization hyper v scvmm datacenter consolidation worked datacenter consolidation worked building operating windows 2008 failover clusters experience hyper v scvmm core wintel services active directory dns dhcp wins worked remediating core wintel services client experience good understanding design deployment operations core wintel services ad dns dhcp wins etc file print services experience setting operating file print services worked file print clusters windows 2003 scripting experience windows powershell vbscript skills conducted technical training new joiners people streams technologies sccm ad hyperv etc within accenture member empanelled interviewers current company conducted 50 interviews experience setting small office home office networks one previous organizations fair understanding networking protocols equipment certifications itil v3 foundations certified mcse sccm certified skills active directory ad bridges client designing dhcp dns imaging itil v managing messaging access mcse mail office outlook microsoft technologies windows window migration network networks producer routers servers sla technical support desktop support troubleshooting upgrade,ENGINEERING +operations manager career overview experienced enthusiastic management professional strong analytical organizational problem solving skills successful overall operations fast paced environment indepth knowledge sales operations finance customer service areas expertise operations management effective leader staff development complex problem solving inventory control calm pressure sound judgment supervision training professional experience company name september 2014 current operations manager city state mentored coached trained new reception team members boosted company efficiency streamlined reporting processes created maintained schedules 8 departments responsible payroll processes consulted department oversaw launch training implementation new salon software responsible financial reporting accounting department directly managed salons operations coordinator maintenance team worked maintain inventory levels reduce overall shrink retail aspect business company name september 2010 september 2014 salon manager city state managed team 18 professionals directed strategic initiatives achieve projected monthly sales goals coordinated oversaw daytoday business operations inclusive ordering supplies payroll facility maintenance schedules reduced controlled expenses adhering budgets researching applying cost effective alternatives surpassed revenue goals four consecutive quarters increased profits 20 previous year 1314 fiscal ran highest grossing revenue per chair location company trained monitored customer service representatives ensure quality customer service provided training mentoring guidance new existing employees consulted assisted seeing operations area locations promoted operations manager salons flagship location new york ny september 2014 company name february 2008 september 2010 floor manager city state direct liaison clients technical staff involved aspects customer service ensure superior service created maintained staff schedules assisted ensuring seamless highly productive daytoday goings monitored tracked dailyyearlyweekly sales departments promoted salon manager companys greenwich ct location september 2010 company name february 2003 february 2008 marketing public relations directormanager city state developed implemented marketing business plans designed press releases promotional materials coordinated oversaw promotional special events simultaneously managed multiple projects tight deadlines developed advertising pr programs using print media trade show presentations press interviews brochure videotapes audio tapes direct mail campaigns initiated direct marketing programs creative concept production implementation developed inhouse database targeted new customers negotiated purchased scheduled newspaper radio outdoor advertising supervised development maintenance companys web site assisted owner managing company operations monitored customer service representatives ensure quality customer service provided training guidance new employees designed presented training curriculum personnel human resources coordinator company name august 2001 february 2013 administrative assistantreceptionist city state direct liaison clients management technical staff involved aspects customer service appointment scheduling including solving problems answering questions working customers ensure fantastic service greeted guests performed general front office duties answered phones scheduled appointments maintained reservations database maintained computerized customer database worked well levels management regularly assisted managers projects handled large call volume maintaining accuracy efficiency positive friendly attitude operated cash registers computer input applications acquired excellent communication interpersonal skills public coworkers promoted marketing public relations directormanager february 2003 education training college staten island 2002 bachelor science communications city state us bachelor science communications 2002 college staten island new york additional information accomplishments additional information honors awards deans list 19972002 high academic standing presentations developed advertising pr programs using print media trade show presentations press interviews brochure videotapes audio tapes direct mail campaigns skills customer service receptionist retail sales maintenance operations training marketing sales database public relations advertising business plans direct mail direct marketing excellent multitasker human resources pr promotional simultaneously trade show budgets business operations mentoring monthly sales ordering payroll sales goals clients administrative assistant sales weekly sales answering cash liaison order entry billing correspondence finance inventory inventory control sales operations management problem solving,PUBLIC-RELATIONS +senior resident inspector summary dependable hardworking senior transportation construction inspector 20 years experience transportation construction industry thrives fastpaced environment works complete projects quickly efficiently highlights exceptional problem solver organized detailoriented advanced critical thinking strong communication skills ms office proficient proficient ebuilder software superb management skills project budgeting cost control project management residential construction specialist building construction trades certificate operational analysis erosion sedimentation control technical plan execution concrete estimation accurate measurements estimates structural architectural precast concrete blueprint reading baseline schedules creation building codes regulations demolition accomplishments managed projects ranging 38 945 million dollars supervising team meeting deadlines aggressive schedule due mile stones set government experience senior resident inspector march 2014 june 2014 company name city state implemented erosion control measures onset road relocation project mount airy airport oversaw installation silt fences check dams basins per plans specifications verified integrity devices rain event met project contract specifications senior inspector june 2013 february 2014 company name city state managed erosion control effort i77 project statesville nc oversaw organized installation rock line ditches basins validated silt fence outlet ditch repairs major rain events met project contract specifications senior bridge inspector september 2010 march 2013 company name city state oversaw bridge construction 27b63 fly bridge four span bridge spread footers concrete construction abutments piers pier caps installed per plans specifications type 2 girders placed per erection plan construction false work deck rebar decking dry run concrete deck saw construction 6 cast place retaining walls spread footers 2 mse walls concrete leveling pads reviewed shop drawings project structures made comments reviewed engineer estimated cost project 945 million dollars senior inspector july 2005 february 2010 company name city state worked the750 million dollar charlotte light rail system project oversaw construction five bridges two three spans two single spans one nineteen spans managed project met deadlines even though project aggressive schedule due mile stones set government managed bridge construction took part project meetings made comments needed construction activity oversaw bridge construction consisting h piles drilled shafts oversaw drilled shaft construction day night shift checked verified rock socket bottom elevation inspected construction abutments piers pier caps formed place rebar concrete responsible checking shop drawings bridge construction preformed senior bridge inspector louisiana timed managers program mansfield la lead structure inspector project managed 45 million dollar project sr 171 hurricane route oversaw construction one 5span bridge three 3span bridges inspected work performed 4 bridges concrete piles concrete caps type 2 girders decking sips epoxy rebar inspected dry run bid well concrete finisher meet concrete specifications created punch list final inspection transportation construction inspector march 2004 december 2004 company name city state worked 45 million dollar bridge project sr 002828a etna pa penn dot district 110 oversaw construction three castinplace retaining walls predrilled piles efco forms rebar concrete tie backs inspected testing geotechnical engineer tie backs ensure testing met specifications contract requirements transportation construction inspector june 2000 november 2003 company name city state worked 38 million dollar contract port authority allegheny county pennsylvania also worked light rail transit project stage two overbrook pa oversaw construction three new bridges one six span bridge one three span bridge single span bridge drilling caissons cast place retaining walls concrete footers structural steel placement concrete deck parapets approach slabs reviewed work preformed ensure met plans specifications monthly estimate payments construction inspector june 1991 february 2000 company name city state 19941999 construction inspector materials penn dot projects i79 meadowlands southern expressway 18a duties included running construction soil lab projects work field testing soil concrete aggregates state projects valued 15 22 million dollars 19911993 construction inspector penn dot projects sr 0018 bavington pa oversaw construction new replacement single span bridge bridge work consisted demolition existing bridge driving steel h piles concrete abutments type 2 concrete girders sip decking responsible checking form work rebar concrete per specifications made weekly estimates construction inspector penn dot project sr 0039 b18 oversaw construction mse construction single span bridge mse walls constructed piles driven due field conditions abutments formed rebar placed concrete type 2 girders used sip decking inspected rebar concrete decking bidwell finishing machine ensure specifications met education high school diploma academics shaler area high school city state residential construction certificate community college allegheny county city state certification construction materials lab testing jeff zell consiltants city state certification project management colorado technical college online city state interests enjoy traveling family skills reliable hard worker interested using skills meet requirements position advanced critical thinker organized detailoriented strong communication management skills proficient ms office ebuilder software project management budgeting cost control professional affiliations member american concrete institute national institute certification engineering technologies osha nc dot certified concrete erosion control,CONSTRUCTION +hr professional summary dependable selfmotivated assertive human resources professional innovative solutions personal accountability incorporates quality decision making facilitate success promotes teamoriented opendoor environment conducive successful staff skills staff recruitment retention employee relations retirement payroll health welfare hr programproject management orientation onboarding training development performance management leave absence ethics hr policies procedures organizational development core competencies extensive peoples skill outstanding communicating skills drive effectiveness concrete skill trained hr capacity hr assistant 3 years 12 years handson experience customer financial services experience administration benefits compensation programs human resources programs quickly learn procedures methods exceptional organizational skills evidence practice high level confidentiality trustworthiness proven experienced team player bringing enthusiasm energy group efforts experience hr professional 042013 062014 company name city state respond resolve issues questions raised employees leaders regarding benefits payroll hr policiesprocedures general transactions hrrelated activities utilizes inbound phone queue email face face receive inquiries well provide resolution provide accurate information counsel employees andor people leaders questions issues escalating appropriate act first point contact employeemanager questions confirmation employments various external agencies liaise third party callers trainer new employees new procedures handles highly sensitive confidential information daily basis acts liaison customer 2nd level support assist employees matters regarding leaves including shortterm disability long term disability assist employees questions concerns regarding work environment problems management leave absence resignations etc thoroughly document record inquiries resolutions within information tracking database ensure recording complete information future reference archival purposes document escalation issues including party matter escalated begin applying troubleshooting techniques issues complex nature determine escalation team leader specialist appropriate situation process hr andor payroll transactions hr management system hrms validate accuracy transactions particularly affecting employee levels pay benefits receive make telephone calls respond resolve customer inquiries concerns hr assistant 072011 052013 company name city state liyanage co trained worked senior management create hr policies procedures recruit employees create group benefits databases develop orientation training incentive programs manage leaveofabsence programs personnel records administer benefits enrollment programs administer hr budget handle hr assistant workplace issues employee recruiting strategy developed enforced company policy procedures developed company personnel policies facilitated criminal background check managed employee rewards programs surveys research updated key human resource metrics including turnover terminations using reporting tools hrms database clientadvisor professional 112011 072012 company name city state ameripise financial minneapolis mn leading company financial planning assist advisor clients processing maintain financial products services offerings provide guidance assistance updating consumer lending products financial products interacting intracompany teams providing assistance completing customer cases product offerings guide advisors clients estate settlement ownership changes marital status changes beneficiary changes personal banker 092008 092011 company name city state wells fargo bank minneapolis mn foremost organization banking financial field customer assistance personalbusinessconsumer lending products working wells fargo partners privet banking insurance mortgage investment retirement increase solutions profits coaching working tellers customer representatives maximizing service sales solutions helping bring branch customer satisfaction scores striving meet optimum customer satisfaction resulting successful survey outcomes branch working loan office originator opening maintaining consumer loans education master art human resources management may 2012 concordia university city state bachelor arts arthr communication april 2007 university colombo city sri lanka,HR +sales associate core strengths sales understanding multitasking ability organizational skills customer serviceoriented excellent communication skills listening skills reliable punctual organized flexible schedule accomplishments customer interface greeted customers upon entrance handled cash credit transactions assisted customers phone regarding store operations product promotions orders stocked shelves supplies organized displays organized racks shelves maintain visual appeal store verified customers received receipts purchase received processed cash credit payment instore purchases described use operation merchandise customers maintained knowledge current sales promotions policies regarding payment exchanges security practices helped customers phone regarding store policy store hours helped customers phone regarding store merchandise ​ ​ ​ work experience 082015 current sales associate company name city state maintained uptodate knowledge store policies regarding payments returns exchanges excelled exceeding daily credit card application goals managed quality communication customer support product representation client served companys bilingual spanishenglish customer service representative assisted customers store product complaints processed issued money orders customers responsible ringing customers timely manner guaranteeing high level customer service organized store returning merchandise proper place processed merchandise returns exchanges 112014 032015 team member company name city state maintained uptodate knowledge store policies regarding payments returns exchanges worked team member performing cashier duties product assistance cleaning ​ 022017 current sales associate company name city state worked team member performing cashier duties product assistance cleaning assisted customers store product complaints organized store returning merchandise proper place processed merchandise returns exchanges educational background 2015 high school diploma monroe high school city state associate science south piedmont community college city state monroe currently enrolled college interests soccer working musicconcerts skills customer service customer satisfaction bilingual quick learner good interpersonal skills​ good communication skills works well pressure attention detail collaborative team member,SALES +digital communications specialist summary digital communications professional 10 years experience seeking new opportunity able use expand experience writing editing online marketing social media strategy management blogging web content management skills solid knowledge ap style excellent knowledge use microsoft office excel word powerpoint outlook 508 compliance website content management opensource platforms proficient use mass marketing systems proficient use google analytics proficient use hootsuite sprout social maintain social media networks technical writing background experience writing national publications basic knowledge adobe acrobat pro photoshop illustrator experience digital communications specialist 122015 current company name city state develop write execute communication plans projects scale manage social media accounts facebook linkedin twitter youtube social security administrations ticket work program utilize sprout social schedule manage social media posts activity coordinate closely information technology systems department client write complex subject matter ensure accessibility pdfs compliance standards established section 508 rehabilitation act 1973 develop coordinate implement content communication channels edit develop content optimized website publication coordinate closely managers projectwide ensure delivery website content publications training materials courses communications specialist 082012 122015 company name city state ensured consistence accuracy internal external communications edited revised marketing content guarantee highest quality writing created edited content organizations annual report developed implemented communication strategies information programs created carried social media strategy oversee implementation national social media campaigns worked subject matter experts develop messaging content developed wrote edited proposals marketing communications plans marketing materials website content reporter 062008 082012 company name city state wrote accounting compliance alert daily online newsletter focused accounting profession edited proofread articles covered congress specifically house financial services committee senate banking committee wrote tax law regulations issues impacting investors public companies reporter 062006 062008 company name city state wrote articles covering commercial real estate realtime news environment wrote daily enewsletter standardized press releases publication promoted position reporter ii june 2007 taking challenging assignments writing daily monthly columns tackling wider array subject matter education training ba communication may 2006 george mason university city state communication skills adobe acrobat photoshop develop content content management google analytics marketing manager marketing materials newsletter press releases rehabilitation tax law technical writing training materials,DIGITAL-MEDIA +child family advocate professional profile talented administrative professional background accounting finance extensive knowledge arap microsoft excel quick bookssoftware skills fearless child family advocate comfortable taking stand threats childs safety wellbeing works directly government officials children families find best care possible every child qualifications attentive listener sensitive family maintenance detailoriented excellent interpersonal skills team player staff development relevant experience served many program participants went earn high school diplomas geds increased office organization developing efficient filing system customer database protocols led support groups help parents regain improve parentchild bond experience child family advocate august 2013 current company name city state collaborated community members educate public regarding issues drug abuse prevention traffic safety collaborated community leaders organizations public agencies promote organizations community service programs maintained daily records childrens individual activities behaviors meals naps created implemented developmentallyappropriate curriculum addressed learning styles established safe play environment children supervised children field trips local parks fire stations zoos directed protective placement case management parent education family reunification activities advised patients community resources made referrals devised realistic treatment planscommunicated public social welfare agencies obtain provide information customer services team lead october 2010 march 2013 company name city state surpassed revenue goals four consecutive quarters created training manuals targeted resolving even difficult customer issues developed implemented monitored programs maximize customer satisfaction interviewed hired trained new quality customer service representatives developed implemented policies procedures process improvement initiatives improve retention rates increase customer satisfaction customer servicebanking november 2007 march 2009 company name city state collected customer feedback made process changes exceed customer satisfaction goals developed process improvements enhance efficiency effectiveness interdepartment call center operations opened new customer accounts including checking savings lines credit examined checks identification endorsement processed treasury tax loan payments administrative assistant august 2007 november 2007 company name city state managed receptionist area including greeting visitors responding telephone inperson requests information dispersed incoming mail correct recipients throughout office created maintained spreadsheets using advanced excel functions calculations develop reports lists received distributed faxes mail timely manner call centerphone representativecollector august 2005 november 2007 company name city state computed accurate sales prices purchase transactions eliminated outdated records sending records scanned identified resolved system account issues verified logged deadlines forresponding daily inquiries education l coursework organizational behavior compensation labor relations recruitment l continuing education human services greenville college l desktop publishing workshop city state skills scheduling appointments 400 budgets call center customer service financial funds labor relations leadership sales,ADVOCATE +finance summary finance focal driven improve morale decrease turnover improve productivity background leadership development training strategic thinking highlights exceptional interpersonal skills employee relations training development data analysis predictive planning public speaking budget planning experience finance july 2008 october 2015 company name city state held various finance project management related roles including integrated scheduling contracts business partner advised managers program specific matters recommend needed changes developed metrics reduce risk directed personnel training activities served link management employees handling questions interpreting executing program requirements helping resolve workrelated problems adjunct professor august 2013 current company name city state conducted adult learner leadership courses foster positive attitude toward organizational leadership presented leadership human behavior material coordinated material meet student needs goals human resource generalist intern july 2014 march 2015 company name city state served link management employees handling questions helping resolve workrelated problems advised managers organizational policy matters recommend needed changes directed job description development maximize maneuverability personnel education doctor philosophy organizational leadership 2013 chicago school professional psychology city state organizational leadership dissertation workplace impact baby boomers millennials worklife balance perceptions attitudes behaviors successfully defended march 1 2013 master arts industrial organizational psychology 2008 chicago school professional psychology city state bachelor science psychology 2006 belmont university city state affiliations boeing st louis leadership association board directors connections success tribute committee boeing parents network colead 2015 boeing hispanic employee network bhen boeing women leadership service committee interests leadership development continuing education coordinating volunteer efforts within work teams mentoring additional information leadership workshop living lord lutheran church november 2014 lake st louis mo successful defense dissertation chicago school professional psychology march 2013 lead boeing university relations team september 2009 september 2012 lead boeing integrated scheduling special project baseline planning efforts skills project management customer satisfaction mentoring,FINANCE +information technology manager summary successful fifteen years experience management technical support skilled installation configuration migration implementation server platforms dedicated manager wellversed analyzing mitigating risk finding costeffective solutions experience strategic planning designing budgeting new products excellent troubleshooting skills network servers software applications highlights leadership vision network infrastructurehardware software upgrade planningproject trackingbudgeting resource management active directory adobe antivirus backup exec backup budget business processes call center capacity planning cisco computer assembly hardware contracts das direct attached storage database dell dell servers designing desktops documentation firewall hp hiring information systems iso 9000 leadership linux logistics mac mac osmanaging access microsoft certified professional microsoft exchange microsoft exchangeserver microsoft office professional office microsoft project microsoft visio professional windows 7 windows 8 windows nas network attached storage enterprise network printers network networking new product development operating systems pbx pciphone system policies project management quality quality assurance quality improvementquickbooks pro research robotic safety storage area network san scheduling serversmicrosoft sql microsoft sql server symantec teamwork technical analysis phonestroubleshooting visio professional vision wan web portal experience information technology manager july 2000 current company name city provide leadership vision management departmentdevelop capitol budget monitor approve department expendituresmanage monitor maintain network infrastructuremanage phone system including call center office phonesmanage hardware software configuration installation maintenancemanage staff scheduling performance review training hiring termination anddisciplinary actionmaintain pci dss payment card industry data security standards information systemsresearch new technologies calculate future needs achieve capacity planningperform technical analysis improve business processes save cost timemanage technology documents maintenance agreements service contracts computer manufacturing supervisor september 1998 september 1999 city supervised team 25 computer assemblers 3 testers 6 techniciansorganized computer assembly testing daily productionimplemented procedures safety performance policiesensured employees trained process manufacturingmonitor software hardware evaluation ensure compatibility managed documentation control hardware softwareprovided resolutions engineering logistics managementcoordinated daily resolutions issues teameffort effective communication quality assurance supervisor april 1995 march 1998 company name city supervised team 15 computer quality inspectors 8 software evaluatorshired interviewed promoted candidates new positionscoordinated quality assurance new product development prototypesmonitored software hardware compatibility reliabilitymanaged documentation control hardware softwaremonitor schedules training expenditure documentationinterview vendors devices parts components evaluationcounseled employees improve morale productivity teamworkinterpreted instructions iso 9000 complianceimplemented procedures safety performance policiesmaintain effective communication channels quality improvementassessed product viability planned improvement modifications education bachelor science information system december 2000 university phoenix information system information system microsoft certified professional tech skills june 1999 associate science computer technology june 1993 american river college computer technology accomplishments guided company comply pci data security standard got certifiedmigrated analog phone system voip saving 40k year costmigrated 80 physical servers hyperv save cost improve productivity skills active directory adobe antivirus backup exec backup budget business processes call center call center capacity planning cisco computer assembly hardware contracts direct attached storage das database dell dell servers designing desktops documentation firewall hp hiring information systems information systems iso 9000 leadership linux logistics logistics management mac mac os managing access microsoft certified professional microsoft exchange microsoft office professional office microsoft project microsoft sql microsoft visio professional windows 7 windows 8 windows enterprise nas network attached storage network printers network networking new product development operating systems pbx pci phone system policies project management quality quality assurance quality improvement quickbooks pro research robotic safety storage area network san scheduling servers microsoft sql server symantec teamwork technical analysis phones troubleshooting upgrade visio professional vision web portal wan,INFORMATION-TECHNOLOGY +sales engineer summary currently looking advance career position offers greater challenge opportunity enhance companys productivity reputation educational background experience gained previous position effectively connect customers sales team professional services department skills strong analytical skills excellent communication skills strong interpersonal skills critical thinker data mining data quality data warehousing database management experience sales engineer november 2016 may 2017 company name city state deliver insight clients via webex mirth solutions primarily mirth connect appliances nextgen product solutions prepare sales reports via salesforce collecting analyzing summarizing sales information rd application trends provide expert level product consultation align implementation deliverables client expectations sales objectives perform current state reviews future state recommendations enhance productivity increase roi achieved organizational objectives development delivery complex multiproduct proposals quotes rfps sows delivered within timely accurate manner review proposals whether writing new content editing technical content coaching team members ensuring proposal compliant compelling aligned client requirements business drivers ehr application specialist april 2014 march 2016 company name city state reviewed analyzed preexisting artifacts associated applications understand asis process troubleshoot ehremr case hosted clients locating reproducing issue using sql server management studio sql statements sql profiler sql tracing communicate development team regarding application defects enhancement request working support team ensure team meets goals times analyze independently identify complex problems within contentbased software andor stakeholders data create requirements exercise independent judgment determine appropriate course action taken based analysis performed possible solutions order determine appropriate way define requirements xaxis 247 media business data analyst december 2013 january 2014 company name city state monitor analyzing optimizing campaigns via open ad stream ad server appnexus saleforce expert areas sites able make recommendations placements based key categories clients understand varied needs specific business objectivesgoals client analyzing identifying trends andor issues within data able make changes andor recommendations optimize perform regular quality checks qc large data sets large data loads oracle extracted compiled tracked data analyzed data generate reports using advanced excel functions generate spreadsheets pivot tables manage deliverables requests new retailers items data coverage data management tasks including receiving retail data partners data scrubbing data loading oas application data attribution mapping education training bs business administration management marketing option may 2014 pennsylvania state university business administration management marketing option 351 deans list 6 master professional studies data analytics – business analytics option 2018 pennsylvania state university city state master professional studies data analytics business analytics option present pennsylvania state university data analytics business analytics option 371 marketing assistant october 2014 icap indian cultural association pennsylvania city state marketing assistant complete event planning analyzing budgetary constraints gain communication relationship building skills interacting members event setups market events social media marketing brand selfbranding interests sasa south asian student association penn state abington vice president event coordinator technical analysis september 2010 may 2014 plan events increase communication cultural awareness campus community participate strategic planning meetings future organization technical analysis theatrical graphics aspects events designing fliers brochures invitations profiles languages trilingual english hindi guajarati technical qualifications communication trilingual – english hindi gujarati documentation tools microsoft office suite enterprise architect project management jira rally methodologies sdlc agile scrum language familiarity sql css javascript xml html xhtml html5 data bi tools tableau r sas excel database tools mysql microsoft sql server oracle network software citric ms remote desktop crm applications salesforce service desk enterprise operating systems windows xpvista78 mac osx 10 ios android additional information sasa south asian student association penn state abington vice president event coordinator technical analysis september 2010 may 2014 plan events increase communication cultural awareness campus community participate strategic planning meetings future organization technical analysis theatrical graphics aspects events designing fliers brochures invitations profiles,SALES +lead maintenance mechanic summary lead maintenance mechanic 7 years experience specializing conveyor equipment sortation systems skills electrical maintenance skills including ac motors sensors controls mechanical skills focused primarily repair maintaining conveyor sortation systems specialized focus working crisplant s2000 series tilt tray sorters strong communication written verbal experience basic facilities maintenance experienced spare parts inventory ordering basic understanding ethernet networks tcpip protocol stack proven track record job skill advancement experience company name city state lead maintenance mechanic 062016 current addition previous duties maintenance mechanic supervised team four mechanics provided onsite technical guidance skill development maintenance team planned executed preventative maintenance program various conveyor systems coordinated various levels management across distribution center regards equipment service availability oversaw performed various facility maintenance duties handled parts purchasing coordinated vendors regarding lead times availability​ continued work hands equipment served primary point contact technical issues requiring outside vendor assistance served onsite contact issues regarding connectivity implemented cctv ip solution installing configuring hikivision servers enterprise network developed implemented equipment preventative maintenance program primarily utilizing ms office suite maintained data accountability pertaining program company name city state maintenance mechanic 062014 062016 performed preventative maintenance mechanical systems primarily conveyors performed unscheduled emergency repairs mechanical systems replaced gearboxes reducers sprockets chains mechanical drive components modified mechanical systems possible improve equipment reliability availability including specification alternative parts maintenance methodology made basic hardware modifications control systems specified replacements obsolete motor control components performed ac motor replacement performed troubleshooting replacement repair various motor control components including photo electric switches encoders tachometers inductive proximity sensors limit switches emergency stop hardware speed control vfd pc back planes solenoids float switches pressure switches motor starters motor overloads branch circuit protection worked extensively belt conveyors live rollers specialized repair maintenance s2000 series crisplant tilt tray sortation system installed pallet racking systems per engineering drawings operated minimal supervision company name city state maintenance technician 062013 062014 maintained various mechanical systems primarily conveyors maintained various electrical systems primarily conveyor systems maintained repaired industrial battery chargers maintained industrial batteries performed various facilities maintenance duties needed maintaining high bay lighting egress lighting exterior lighting etc installed various cctv components cabling installed ethernet cabling company name city state maintenance helper 062011 062013 assisted mechanics preventative maintenance conveyor systems assisted mechanics electrical installations repairs performed basic facilities maintenance assisted assembly repair warehouse racking systems performed maintenance fleet industrial batteries company name city state warehouse associate 012010 062011 perform general warehouse duties pertaining open stock use rf handheld scanner picking packing education training hs 2004 west deptford high city state lock tag 2016 j j keller associates inc city state united states last renewed 12192016 personal protective equipment 2016 j j keller associates inc city state united states last renewed 9262016 electrical safety training unqualified employees 2016 j j keller associates inc city state united states fall protection workplace safety 2016 j j keller associates inc city state united states last renew 9142016 welding safety 2015 j j keller associates inc city state united states last renewed 12162015 machine guard safety 2015 j j keller associates inc city state united states last renew 12152015 technical skills experienced mechanical electrical maintenance repair conveyor systems specifically experienced following products buschman unisort iv buschman unisort x buschman accuglide accuglide plus various vbelt powered live roller conveyors various belt slider bed systems various belt roller systems stewartglappat extendable truck unloadersadjustoveyor crisplant s2000 tilt tray sorters fki logistics lineshaft driven live rollers​ tech king operations champ control systems buschman boss2 realtime controls crisplant s2000 control system heavy focus troubleshooting carton sortation systems electrical mechanical lesser extent network connectivity server administration ​ experience leading maintenance team across multiple shifts ability operate powered industrial equipment including forklifts order pickers aerial work platforms skyjacks boom trucks experienced troubleshooting repair conveyor motor control systems experienced installation configuration variable frequency drives functional knowledge ethernet networking tcpip stack reads understands types electrical mechanical drawings,APPAREL +account service representative iitech summary professional account manager trained building strategic network ties increasing salesrevenues cultivates maintains strong customer relationships accomplishments prospecting cold callingexcellent communicatorstrong interpersonal skillscustomer servicefocusedteam building expertisetechsavvyskilled ms officeproject managementproven sales track recordpromotional campaignspowerpoint expertleadershipcommunication skillsskilled multitaskerstrong organizational skillsstrong communicatoractive listening skillsexceptional customer service skillsselfmotivated accomplishments named employee month 022014 c spirewinner c spire employee quarter award 1st quarter 2014maintained 100 survey rating entire tenure foshee residentialtop 5 new accounts foshee residential 20121st place southeast regionals american kickboxing academy tournament 3x shogunmma experience account service representative iitech january 2012 may 2014 company name state project design development leadmay 2014 hendersonthomas birmingham alabama discover design build new user experiences drive next generation portalsapplications web properties including mobile design visually stunning cuttingedgegraphics animations interactions web sites portals applications produce visualassets needed development team contribute building company brand portalsapplications mobile apps web sites executing user interface design consistently alldeliverables refine low highfidelity wireframes designs informationarchitecture navigational models process flows page layout information displays andinteractional components based user research partnership user experienceinteraction designers research communicate trends bestpractices related visualdesign branding every team member c spire crew charged bringing strategic vision ofpersonalized wireless life responsible achieving sales goals customer satisfactionstandards designated retail locations asrs must demonstrate strong aptitude andknowledge things technology personalized customers needs project anenergetic upbeat professional image position also responsible integratingtechnology consumers life amazing ease effectiveness asr ii alsocharged extra supervisory duties key holding employee management andinventory auditing developing maintaining instore promotions coordinating withappropriate personnel implementing managing wireless sales events provide positive reinforcement adult learning techniques promote learning skill improvementparticipated fiber home installations receiving basic knowledge telephonecable internet home installation successfully increased positivity smiling theworkplace promoted group activities continuously met quota passed customerexperience surveys mystery shops gained promotion level ii key holderassistantmanager position based experience performance january 2010 december 2012 company name city state responsibilities supervise assists staff ensure well informed positionresponsibilities performing expectations managers leasing staff areresponsible agents overall performance including leasing numbers entering traffictrain new staff well provide ongoing training feedback performance ensuresthat building office properly staffed times approves time request staffensures staff provides necessary customer relations superior customer satisfactionroutinely inspect properties ensure safe determine repairs ormaintenance needed monitors property vendors ensure quality service process workorders monitors direction property maintenance operations ensure compliance withcompany standards respond tenant requests issues timely manner maintaincustomer service standards resident relations complete leasingadministrativepaperwork accountable market surveys keeps lease occupancies rents highestdesired level review delinquencies assist collections may oversee preparation ofbudgets financial statements periodic reports status various properties leaseexpirations related matters ensure marketready condition vacant units managesturnover coordinate lease terminations preliminary inspections apartment turnoverprovides tours apartments community potential residents purpose leasingapartments coordinate outreach marketing advertising conduct leasing process withprospects absence leasing consultant completes projects requests directedby supervison martial arts instructorclient january 2008 may 2012 company name state instruct students varied martial arts techniques prepare distribute detailed monthlyquarterly yearly reports clients provide required information documents toclients prepare reports client meetings record details future reference submitclient meeting reports manager supervisor provide support assistance tomanagement teams audit client liaison active accounts revise submission accountsclosure applications develop liaison client service collection department providerequired information acquire necessary documents revise distribute contractualreferrals provide feedback management areas improvements recommendimplementation enhanced processes plan schedule monthly meetings clientsmonitor client satisfaction follow solving client issues problems initiatemeasures research resolve client raised issues collaborate clients identify andimplement value added servicesgrew customer base 13 accounts 34 accounts 2years education bachelor science business entrepreneurship 2014 auburn university city state united states gpa gpa 387 business entrepreneurship coursework business administration managementcoursework marketing communicationscoursework public relations gpa 387 high school diploma math science 2009 alabama school math science auburn state united states gpa student government representativehiq memberhonor student2009 deans list math science student government representativehiq memberhonor student2009 deans list skills advertising arts auditing basic branding business administration c cable consultant client clients customer relations client liaison direction financial statements image employee management managing marketing market meetings office monitors next page layout personnel processes project design development promotion public relations quality receiving repairs research retail sales strategic supervisor supervisory telephone user interface design vision web sites,ARTS +sales customer service rep summary administrative hr professional holds master arts honors degree human resource development bowie state university 40 gpa highly organized detailed oriented hr professional 10 years experience providing human resource areas employee relations recruitment workers compensation benefits employee recordkeeping compliance federal state laws hr policies procedures dedicated professional excellent written oral communication skills ability communicate effectively levels organization great research policy analytical skills independent selfmotivated professional excellent customer service organizational project management time management skills well ability grow positive relationships clients staff colleagues excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks proficient user microsoft applicationsjob title focused developing efficient processes using knowledge recruiting employee relations training development auditing highlights new employee orientations staff training development microsoft office suite expert quickbooks human resources audits maintains confidentiality hrms hr policies procedures expertise national human resources association human resources management peopleoriented organized exceptional communicator accomplishments holds master arts honors degree human resource development bowie state university 40 gpa dedicated professional excellent written oral communication skills ability communicate effectively levels organization great research policy analytical skills independent selfmotivated professional excellent customer service organizational project management time management skills well ability grow positive relationships clients staff colleagues excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks proficient user microsoft applications affiliation membership include society human resources management project management institute revamped orientation process new hires implemented companywidepromoted job title number years employmentaudited hris database received special recognition “ thank award ” designed standard exit process interview survey implemented permanently experience sales customer service rep september 2012 current company name manage highvolume workload sales customer service environment assisting average 550 customers per week increase brand loyalty awareness well revenue analyze customer needs recommend products provide customer service drive sales achieved 100 customer service satisfaction retention average based communication listening skills problem resolution politeness contributing company attaining highest customer service ratings determined external auditors recent years assist current new reps adjusting rigors department relates familiarity processes driving product sales performing customer service reducing organizational turnover assist customers purchases opening accounts navigating website facilitate purchase attained 95 100 employee evaluation rating 2012 meeting employee customer service benchmarks product knowledge attendance customer service regard speed accuracy volume performance daily tasks explained human resources policies procedures employeesconducted telephone onsite exit interviews employeesanswered employee questions entrance exit interview processesworked closely hr business partners facilitate yearend talent reviews articulate team strengthsworked closely hr business partners facilitate yearend talent reviews articulate team strengthsselected interviewed candidates available positionscreated job descriptions attract targeted talent pool within market wage rangeassessed employee performance issued disciplinary noticesworked 401k administration fmla workers compensation claims benefitsmanaged number personnel files according policy federal state law regulationsgenerated employee tracking reports monthoffered consistent payroll disbursement accurate record keeping employee pto vacation accrualsmanaged communication regarding employee orientation open enrollment benefitshelped training development staff aspects training coordinationcompleted payroll processing start finish number employeesassisted customer service inbound outbound calls regarding hr inquiriesdesigned new employee packages sent via mail emailresolved personnel issues regarding human resources matters needing clarification submissions correctionsaudited job postings old pending onhold draft positionscompleted work number rate accuracycreated social media initiatives new employee search strategiesdrafted departmentspecific employee announcementsran queries reports adp systempartnered department create streamlined onboarding process new hiresorganized employee schedules department phone lists business card orders coordinated communication administration executive team january 2011 august 2012 company name city state created social media initiatives new employee search strategiesdrafted departmentspecific employee announcementsran queries reports adp systempartnered department create streamlined onboarding process new hiresorganized employee schedules department phone lists business card ordersse teamwork collaboration cooperative london uk hr generalist aug 2003 july 2007 provided support staff regarding company policies procedures practices compiled maintained records related employees personal data compensation benefits tax data attendance performance reviews evaluations assisted recruiting efforts including processing employment applications assisting employment activities created maintained updated employee files document personnel actions provided information payroll uses assisted administration compensation programs helped monitor performance appraisal process oversaw hr processes developed analytics areas new hire orientation onboarding employment verifications background investigations employment action form transactions transfers promotions tuition reimbursement exit interviews terminationsresignations maintained myriad databases supported hr activitiesprocesses well maintained uptodate personnel files compliance applicable legal requirements helped maintain company organization charts employee directory compiled maintained records use employee benefits administration conducted research determine effectiveness personnel programs policies ensured compliance applicable federal state local laws regulations compiled data personnel records prepared reports computed wages recorded data use payroll processing office manager august 2007 september 2010 company name city state administration organization provided administrative business support firm ceo executive team members coordinated top executives conference calls board meetings travel special events negotiated favorable terms pricing agreements resorts vendors caterers providers services special events saving 55k 2009 improved office efficiency creating highly effective organizational filing system including quick thorough indexing filing offsite storage resulting easy access critical information streamline office functioning increasing office performance 15 maintained ceos calendar reorganized executive finance libraries assisted managers special projects needed including employee hiring orientations onboarding etc conducted extensive internet research competitors potential acquisitions reported findings marketing manager developed formatted maintained databases communication client relations responded client phone calls inquiries providing appropriate information needed acted liaison senior executives board members shareholders middle management administrative staff maintaining open line communication process coordinated preparation reports documents presentation slides staff board education master arts human resource development bowie state university city state us bowie state university bowie maryland master arts human resource development may 2012top number classemphasis subjectaward name academic achievement awardminor subjectgraduated honorshuman resources management certificatecoursework industrialorganizational psychologycoursework business economics organizational developmentgraduate certificate organizational development certificate project management bowie state university certificate project management bowie state university march 2011 bachelors human resources management central university colleg e city gh central university colleg e accra ghana bachelors degree human resources management july 2003 software application proficient use microsoft office applications word excel power point access project manager outlook hris ms project ms publisherminor subjectgraduated honorshuman resources management certificatecoursework industrialorganizational psychologycoursework business economics organizational developmentgraduate certificate organizational development certifications certificate project management bowie state university professional affiliations affiliation membership include society human resources management project management institute skills databases hr compensation appraisal automated payroll benefits benefits administration correspondence employee benefits hr generalist new hire orientation payroll payroll processing performance appraisal personnel records recruiting terminations increase access client relations filing finance liaison marketing office manager pricing customer service receptionist retail sales accounts problem resolution product sales sales sales satisfaction training ada employee engagement employee relations flsa fmla hr issues labor laws managerial new hires performance management recruitment claims clients compensation benefits excellent written highly organized time management organized workers compensation mitigation human resources project management excel hr information system hris human resources management microsoft office microsoft project ms office ms project ms publisher outlook project manager publisher word,ARTS +sales manager territory sales manager experience sales manager territory sales manager 022014 082015 company name city state selling working franchises strategic partners mobile loyalty platform working digital advertising agencies reselling productselling local clients arkansas territory mobile loyalty platform marketing executivesenior sales consultant 042011 012014 company name city state aggressively research develop cultivate leads livingsocial deals using variety online offline sourcesmeet strive exceed individual monthly quarterly annual sales goalsqualify prospective clients phone close deals inpersonuse consultative sales skills assess merchant goals propose customized livingsocial solution obtain commitmentmanage relationships established clients construct proposals contracts within selling guidelines develop maintain book businesscommunicate ongoing contacts sales activities utilizing salesforcecomprovide ongoing uptodate documentation operations team regularly collaborate best deal strategies1st ranked mc 2011north america2011 annual review rating 5mvphawaii whale winner circle 2011vp many cole challenge badgeturkey gravy badgedasher badgeblue whale badgemarch madness badgenothing net badgeattended vip event 1st qtr red hot chili peppersrock star badge winnerwas among 12 treated dinner tim mandymultiple 15x15 20x15 badgesaccepted june team triton classattended 2nd qtr vip event las vegas palms hotelwon glass 12 full badge julywhalewinners circle 2012 trip costa ricaroadunner badge winner jan feb march 2013quarterly vip winnner 2nd 3rd 4th 2013 business manager 062008 032011 company name city state selling online advertising sponsorships contest stategic accounts new customers local sales manager 102004 062008 company name city state managed 9 local account executives team building managed inventory controlled paid programming direct response accounts point person internet sales received new york times rules road award top performer 2007 retail account executiveinternet advertising manager 081998 102004 company name city state developed new serviced existing accounts regards newspaper design implemented marketing plans individual clients worked closely advertising agencies relation cleint needs created internet sales department developed internet advertising newspaper websites senior buyer 082015 current company name city state remote senior buyersearing new exciting products reaching designers manufacturers establish partnerships pitching brand vendors work touch modern establish new relationships managing dozens accounts simultaneously continuing build new ones planning sales events selecting final products sales events neotiating pricing terms remote senior buyer fayetteville ar 082015 current company name city state searching new exciting products reaching designers maufacturers establish partnerships pitching brand vendors work touch modern establish new relationships managing dozens accounts simultaneously continuing build new ones planning sales selecting final products slaes events negotiating pricing terms remote senior buyer fayetteville ar 082015 current company name city state searching new exciting products reaching designers manufacturers establish partnerships pitching brand vendors work touch modern establish new relationships managing dozens accounts simultaneously continuing build new ones planning sales selecting final products sales events negotiating pricing terms remote senior buyer fayetteville ar 082015 current company name city state searching new exciting products reaching designers manufacturers establish partnerships pitching brand vendors work touch modern establish new relationships managing dozens accounts simultaneously continuing build new ones planning sales andselecting final products sales events negotiating pricing terms education mba university arkansas city state bs business administrationmarketing university central arkansas city state business administrationmarketing high school diploma mansfield high school city state skills advertising book excellent communication computer knowledge contracts clients documentation innovation inventory team building marketing plans newspaper programming proposals research sales skills selling sales sales management strategic phone websites,SALES +sales associatecashier summary nine years experience providing customer support ·managed highvolume workload within deadlinedriven environment · pleasant professional demeanor · well little supervision · excels busy environment customer service inventory taking responsibility assigned work friendly sales associate proficient managing areas sales customer service fastpaced retail environments excellent multitasker team player ​ key skills verbal communication initiative flexibility experience 012016 current sales associatecashier company name city state met incoming customers provided immediate assistance listened customer needs preferences provide accurate advice ​ trained new sales employees effective techniques reviewed purchases fraudulent activities worked flexible schedule accommodate changing customer levels answered incoming telephone calls professional knowledgeable responses 072012 012013 company name city state make answer phone call regarding clients billing issues greet greet clients gym answer question may 112009 012016 sales associate company name city state maintain neat clean stock room trusted handle monetary transactions cashier perform opening closing procedures follow customer questions concerns escalated issues needed management regard customers complaints determine customers needs help customers make smart choices perform product sales customer service suggesting additional addons features customer aware skills used outstanding customer service offered solutions customer problems legendary customer service always punctualnever called company name city state education training 2010 business computer science norwalk community college city state skills billing cashier closing clients customer service features neat ons sales phone additional information awards victorias secret august 2014 employee month victoria secret august 2015 employee month activities honors victorias secret employee month august 2015,FITNESS +yoga instructor professional profile enthusiastic motivated individual experience development integration wellness programs adults topics expertise include exercise prescription instruction stress reduction nutrition education desires role develop implement facilitate health wellness programs worksite environment relevant experience fitness exercise professional registered yoga teacher focused adults looking improve health group fitness instructor since1999 focus improved movement personal trainer 2 years emphasis functional movements lifestyle weight loss program development delivery corporate wellness fitness classes nutrition educator designed implemented nutrition education seminars adults led grocery store tours education healthy shopping choices taught basic nutrient fundamentals including read food label developed 8 week challenge focus weight loss wellness college nutrition adjunct teacher 2 years wellness coach cocoordinator community 8 week weight loss program conducted 34 times per year coached individuals create healthy behavior changes provided guidance clients development following health wellness goals objectives communicated clients facetoface email telephone provide guidance motivation ​ outdoor adventure group coordinator chair responsible promoting leading monthly group outdoor activities hiking paddle boarding biking work experience yoga instructor january 2015 current company name city state teaching yoga classes adults emphasis functional fitness lifestyle established format includes strength balance flexibility range motion stress reduction program cocoordinator coach fitness instructor independent april 2011 august 2014 company name city state cocoordinated coached building better bodeez weight losswellness program bbb developed promoted implemented nutrition challenge program created nutrition connection office collaborated community health fitness professionals developing events community performed evaluated fitness assessments body composition measurements taught weekly fitness classes zumba spinning yoga strengthtoning aqua fitness collaborated team coaches instructors provide current science based fitness nutrition information clients led senior specific fitness nutrition meetings events bodeez boomers club developed chaired outdoor adventure group nutrition anatomy adjunct instructor june 2009 april 2011 company name city state designed implemented weekly lesson plans 2555 students per session tailored educational curriculum students range learning styles disabilities strengths weaknesses developed administered corrected tests quizzes timely manner produced maintained syllabus lessons grades utilizing webbased learning management attended quarterly education meetings faculty group fitness instructor personal trainer october 1999 april 2010 company name city state teach weekly group fitness classes included spinning yoga zumba perform assessments personal train new members use equipment spa manager skin care specialist october 1999 august 2000 company name city state education certificate wellness coach 2015 wellcoaches school coaching master science exercise science health promotion 2011 california university pennsylvania city state usa bachelor science nutrition 2007 indiana university pennsylvania city state usa certifications registered yoga teacher ryt200 certified yoga alliance exercise medicine eim credential american college sports medicine acsm fitness instructor ace certified american council exercise aquatic fitness professional aea certified aquatic exercise association ​cpraedfirst aid certified american red cross life guard certified american red cross publications nutrition consultantcontributor zumba lovers cookbook ashley pound creative llc contributed advice research healthy ingredients substitutions fitness weightconscious readers 20122013 peer reviewer pinnacle training consulting systems synergy human movement course health fitness professionals 20122013 contributing writer wellnessrelated articles laurel mountain post monthly community publication skills program development implementation experienced research relates evidence based healthcare practice excellent written verbal communication skills proficient ms word excel power point outlook problem solving analytical skills,FITNESS +sales associate summary motivated student seeking entrylevel position friendly outgoing energetic team player hardworking driven nature experience 012016 sales associate company name city state provided highquality customer service optimize customer purchasing payment process initiated inventory control measures sustain stock levels helped order new inventories educated customers available product options meet exceed customer service experience investigated resolved customer complaints issues strengthen store reputation grow customer retention 012014 012015 cafe attendant company name city state maintained high standards customer service highvolume fastpaced operations consistently provided friendly guest service heartfelt hospitality promptly empathetically handled guest concerns complaints demonstrated integrity honesty interacting guests team members managers greeted customers provided excellent customer service 012013 012014 food prep company name city state responsible production plating desserts ensured freshness food ingredients checking quality keeping track old new items rotating stock helped preparation setup service catering events spoke patrons ensure satisfaction food service prepared food items education 2016 high school diploma manchester central high school city state sociology justice studies university new hampshire city state sociology justice studies skills great communication skills excellent customer service customer service experience customer service fast focus inventory control multitasking purchasing quality,SALES +teacher summary dedicated teacher marine corps veteran experienced many different working environments accustomed leading coworkers large small teams create innovative solutions highlights experience working special needs students knowledgeable distance learning techniques goal setting strong communication skills ms office deadlineoriented employee training development experience august 2007 december 2016 company name city state teacher teaching variety asynchronous courses law government algebra sociology pennsylvania history political science students across multiple schools multiple states create implement individualized academic plans gifted students well students disabilities create new courses delivery via multiple lms platforms client schools include content assessments department chair duties included leading team 8 teachers maintaining high level professionalism technical proficiency training new teachers maintaining appropriate records sap coordinator duties included identifying communication appropriate team members student behaviors presented threat student learning ensuring atrisk students connected relevant social services supervisor rodney slappy 1 8669906637 april 2006 july 2007 company name city state appraisal coordinator manage process national real estate appraisals facilitate communication appraisers lenders buyers sellers maintain records actions taken incoming orders acceptance appraisal documents loan closing troubleshoot process via phone contact email education 122009 robert morris university city state united states master science instructional leadership 396 gpa credits earned 30 semester hours alpha chi national college honor society 052006 robert morris university city state united states bachelor arts social studies 338 gpa credits earned 84 semester hours level pa teacher certification social studies level pa teacher certification middle level mathermatics interests family golf swimming camping military service united states marine corps june 1988 december 1995 highest rank corporal squad leader heavy weapons infantry company lead train inspire marines heavy weapons platoon support global operations assigned weapons company 3rd bn 25th marines moundsville wv weapons company 2nd bn 23rd marines port hueneme ca,TEACHER +director finance summary program manager pmo director dynamic versatile handson program manager leads teams design implement successful projects align business objectives deliver rapid results project management strategic planning pmo management energetic trusted detailoriented senior program manager strategic solutions provider outstanding project management conflict management skills handpicked executive team turn around underperforming programs accomplished leader known respected leading successful change projects building credibility executive teams staff solutions driver bridges gap business technology expertise managing complex programs multiple concurrent projects directs pmo teams develop highquality programs solve business problems provide tangible results enterpriselevel financial systems legacy workflow systems conflict management turnaround operations staffing resource management risk issue management financial modeling analysis agile waterfall methodologies costbenefit analysis change management stakeholder management accomplishments senior financial analyst project program consultant business case management sarbanesoxley process improvement directed financial planning analysis 120million departmentdeveloped business cases mitigated risks managed forecasting operations budgets led audits sarbanesoxley documentation testing well process improvement initiatives improved project management processes implementation new business case templateenhanced project visibility determine project status executive decisionmaking increased financial planning process effectiveness 35 development implementation capital budget cycle ensured accuracy data integrity financial transactions financial management roles children toys inc 2005 directed global planning analysis real estate portfolio 550million included capital investments postspending analysis minolta corporation 2004 managed budgets forecasting business case modeling initiatives north american operations improved 120 business processes boosted productivity levels 40 five months light technologies inc sprain nj 19952003 manager program management multibilliondollar budgets program management cost savings managed planning forecasting business case management largest division light technologiesa 5billion department directed multibilliondollar budgets reporting investment analysis metrics development software implementation captured 70million cost savings per year implementation reverse logistics programsreverse engineered entire supply chain reduced inefficiencies led initiatives business cases 350 projects within 80 programs ranging manufacturing services wireless strategy pioneered vision implementation new financial analysis internal project tracking process four large departments including business communication services manufacturing services managed projects varying levels complexity identified mitigated potential risks developed requirements managed change control tracked schedules cost performance ensuring project activities aligned business objectives early career manager planning analysis phone global corporation experience jan 2007 jan 2010 company name city state led multifunctional technology teams key contributor mentor pmo office 80 resources managed development innovative software systems applications directed services resources project plans major scalable enterprise solutions supporting 12billion unique ability drive transformational change business technology leadership roles provided business analysis projects 150million included requirements success criteria milestones key performance indicators kpis work breakdown structures director finance jan 2011 current company name city state pmo startup contract management pmo management trusted financial executive cfo ciolevel responsibilities adds transparency financial operations adapting financial strategy organizational goals program manager projectsmanage workloads define deliverables hire mentor resources conduct performance reviews ensure compliance established pmo processes direct business forecasting financial analysis activities identify opportunities risks along action plans ensure attainment financial goals spearheaded development firstever program management office defined project management processes including related requirements management change control user acceptance testing captured 60 savings projects costs five monthsreengineered project plan renegotiated contracts new vendors enhanced quality assurance maintained timelines reengineered vendor policy enhance quality assurance identify risks issues earlier stages project manage contracts vendors including website development hosting operations applications development vp jan 2010 jan 2012 company name city state offshore project management multimilliondollar budgets global pmo staff topperforming program manager consistently sought reengineer troubled projects managed pmo staff matrix reporting structure consisting 44 global project managers department budget 15million managed projects budgets strategic analysis programs prescribed solutions provided quick roi maximum revenue productivity service optimization system flexibility directed programs 70 infrastructure application projectsimplemented vendor financial strategies improved project planning reduced costs 60 five months education master business administration business economicsfinance state university city state business economicsfinance bachelor science financeaccounting hoboken state university city state financeaccounting skills budgets budget business analysis contracts contract management financial forecasting financial financial operations functional leadership mentor office enterprise optimization organizational performance reviews processes program management project management project planning project plans quality assurance quick reporting strategy strategic analysis unique website development,FINANCE +sales associate summary accountable retail sales associate demonstrating high level ownership initiative possessing 2 years small management experience quick effective decision making maintaining excellent customer service throughout sales process given enviornment highlights 6 years customer service experience intermediate microsoft office word excel etc outstanding communicational operational skills proven ability multitask ambitious positive enthusiastic punctual reliable accomplishments fulfilled supervisory duties store manager unable make store whilst training new employee store location 6 months lead sales example employees quit called earning sales lead position likewise attaining ability open closer store proven responsibility punctuality work experience sales associate 062013 032014 company name city state ensure customer receives outstanding service providing friendly environment includes greeting acknowledging every customer maintaining depth product knowledge aspects customer service completing daily sales goals completing corporate set tasks provide store better overall numbers concurring sales floor readiness day using 7 steps techniques customer completing operational floor tasks timely fashion changing marked items popular clothing wear senior sales associate 022014 062014 company name city state worked team leader provide highest level service customers teaching team 610 associates better steps techniques acquire sales created strategies develop expand existing customer sales resulted 45 increase monthly sales verified merchandising standards maintained daily basis retail sales representativesales lead 102014 042016 company name complete monthly sales goals alongside working every customer ensure company customer benefit greatly time step mobile store maintain product knowledge maintain sales numbers reach hit every goal required company provide excellent customer service every customer every time step foot mobile retail store opened closed store including counting cash opening closing cash registers creating staff assignments server 052016 current company name city state maintain self set supervisory set sales goals whilst providing utmost highest service guest provide food beverage suggestions guest ordering pertinent product knowledge making personal recommendations engage conversation guests providing loving atmosphere dinner lunch education june 2013 downers grove north high school 31 college skills attentive small details calm pressure leisured resolve problem positive influence dependable,SALES +information technology specialist professional profile continue work information technology field developing skills information systems networking experience information technology specialist april 2015 current company name set maintained network infrastructure wired wireless configuration setup maintained users computers including hardware software set assisted users email accounts maintained security networks company users could access network setup configured users android phones could access companys resources maintained security companies machines computer technical specialist september 2007 january 2014 company name city set maintain software faculty staff computers windows mcintosh environment troubleshoot software hardware problems users machines check network connectivity issues client side set maintain printers scanners fax machines staff faculty students configure setup pda faculty staff help maintain lab computers windows mcintosh environment including hardware software printing issues assist network administrators setting maintaining network assisting network issues including routers switches servers included dhcp server domain controllers using active directory layer 3 thru 5 switches captured pushed images workstations ghost server pushed software packages users machines using kbox server maintaining classroom projectors connected smart board including attached devices installing troubleshooting software hardware issues school engineering applied science serve primary contact vendors maintain licenses maintain license server keep software operational set maintain intermapper monitored switches servers lab workstations real time see machines running set virtual machines installed software client machines set configured polycom qdx 6000 video tandberg conferencing machines set brought conference calls senior computer network support technician november 2001 september 2007 city state provide statewide data telecommunications thesite problem analysis resolution consultation hardware software installations technical guidance support personal computing equipment provide local wide area networking support included router switch server router configurations installations problem resolutions troubleshoot network components including routers switches servers patch panels analyzing diagnosing network correct topology protocols configurations install maintain video conferencing systems included meeting point diagnosed fixed problems computers may experiencing including network software hardware issues junior network administrator september 1999 november 2001 company name city state performed installation removal programs network teaching testing facility assigned rights permissions users servicing network troubleshoot hardware well software problems network also configured ip addresses dynamically statically new machines network using dhcp server maintaining compatibility new hardware software network included routers switches servers well workstations reorganized lans insure speed performance installed maintained wiring network education comp course windows 7 course comptia network course comptia security course windows server 2012 class ccna class certified ethical hacker class comptia network certification comptia security certification comptia certification mcse microsoft certified professional systems engineer 2003 ccna cisco certified network associate 1988 northern virginia community college virginia commonwealth university gpa deans lists gpa 34 deans lists gpa 34 education biology general science 1982 george mason university fairfax city education biology general science bs biology 15 biology nvcc alexandria aas networking 06252001 nvcc alexandria aas microcomputer specialization 06252001 virginia commonwealth university richmond skills certification active directory ccna cisco certified network associate hardware consultation client dhcp email fax machines ghost ip lans access microsoft certified professional mcse windows 7 windows network networking networks printers problem analysis resolution protocols real time router routers scanners servers switches switch systems engineer teaching telecommunications phones troubleshoot troubleshooting video video conferencing windows server wiring,INFORMATION-TECHNOLOGY +engineering teacher professional summary obtain challenging position field engineering work within team environment contribute skills experience client focused dynamic organization core qualifications proficiency autocad computer proficient microsoft office autodesk civil 3d gis construction cost estimating hvac design autodesk inventor pro autodesk revit experience engineering teacher 092014 current company name city state update lesson plans semester stay relevant field engineering technology utilize variety teaching styles group discussions lectures simulations maximize student interest participation comprehension integrate creative learning strategies students learning engineering design project presentations provide students handson cad software activities overall concept engineering technology assist two robotic clubs students wish excel science technology engineering mathematics projects attend variety ongoing professional development workshops centered learning goals sponsor multiple seminar field trips students interested pursuing engineering career path civil cad supervisor 102013 092014 company name city state provided hands software training cad drafter utilize latest version autodesk civil 3d supervised cad drafting department design projects ensure quality control manage production coordinated professional engineers surveyors inspectors consultants construction managers concerning active projects ensured assign work completed timely manner attended project management meetings focus proactively scope work project adjunct instructor 082013 current company name city state teach students basic understanding blueprint reading sketching welding machining math develop implement effective unit lesson plans provide weekly grade reports student encourage achieve course study utilize successful learning strategies promote student engagement fostered classroom environment conducive learning ability promoting excellent studentteacher interaction program chair 102010 102012 company name city state served subject matter expert students instructional staff advisory committees regarding academic curriculum technical information notified dean concerning student engagement retention issues assisted dean determining classroom equipments capital budgeting analysis student course planning reviews class schedules faculty member developed implemented student retention strategies oversaw training supervision faculty performance involved hiring process screened interviewed new candidates participated professional advisory committee meetings motivated students actively participate aspects educational process maintained teaching assignments scheduled setup maintained grade book throughout course provided weekly feedback students grade reports attendance reports documented high risk student advisories recorded schools academic database civil project engineer 052005 092010 company name city state planned scheduled subdivision plats city county planning zoning commission meetings approval city preconstruction meetings construction approval coordinated projects external clients architects surveyors public agencies performed field evaluations contractors city inspectors review construction compliance design intent prepared feasibility studies engineering cost estimates bid proposals drainage reports engineering reports construction documents specifications cut sheets public utility permits plats asbuilts addendums submittals analyzed geotechnical reports civil engineering subdivision projects mentored proactively cad group execute construction documents imperative deadlines contractors rfi request information project verification trained group design pump lift stations grade roadways parking lots soil erosion sediment control designs plan profiles sewer storm lines subdivision plats land surveys use autocad land desktop coached trained group become team players work positively pressure prioritizing managing multiple projects simultaneously encouraged handle cold calls follow ups effectively display good communication skills coached cad operators quickly check drawing proposed layout proper dimensions scheduling labeling spelled check prior final review engineer construction document approval assisted troubleshooting cad errors user pc personal computers pc system networking install autocad relative software programs supported field verification photographic illustrations cad operators scope phase construction phase final walkthru phase provided energetic atmosphere towards cad operators minister positive attitude towards clients interact coworkers wide range projects civil cad designer 032003 052005 company name city state supervised cad team design civil plan profiles subdivisions plats survey roadway grading storm drain sanitary sewer improvements use autocad land desktop provided pipe works terrain surface contour volume calculation project engineers exported imported survey gps collection data construction stakeout topographic layouts supervised cad team teaching use good drafting standards techniques saw construction documents assisted developing maintaining cad detail library fast growing small business introduced autolisp programming enhance autocad skills trained entry level cad technicians utilize latest land desktop autocad software focused techniques strength weakness mechanical hvac engineer 082000 052001 company name city state coordinated multidisciplinary design teams project development meetings assisted onsite field evaluation verify specification project construction prepared heating cooling load calculations mechanical hvac systems trace 700 carrier software sectors residential commercial semiconductor facilities pharmaceutical facilities buildings according ashrae standards indoor air quality designed mechanical plumbing plans lift stations per specifications codes respect designed criteria turn key projects autocad microstation attended trane carrier hvac seminars product knowledge indepth training lead developed cad design team undertake work support projects assist project engineers meeting deadlines mentoring always check work coop mechanical engineer 011997 122000 company name city state calculated mechanical hvac heat loss heat gain use elite hvac software sized supply return duct layouts diffusers designed plumbing risers drafted designed mechanical electrical plumbing plans autocad drafted designed electrical lighting layouts sized domestic water condensate lines adhere plumbing codes scheduled roof top makeup air units according specifications collaborated electrical engineers building design impact discrepancies architectural draftsman 011992 121997 company name city state drafted designed architectural plans prepared project specifications designed elevation views wall section details building section details schedules typical drawing details prepared shop drawings review plans comply ada building code attended clients meetings scope work drafted designed structural civil construction plans coordinated mep engineers civil engineers structural engineers field measured inspected site work construction phase revised architectural plans needed education master education leadership 012014 northcentral university city state leadership bachelor science mechanical engineering 052000 university texas city state mechanical engineering associate applied science drafting design technology 061992 texas state technical college city state drafting design technology high school diploma 051988 edinburg high school independent school district professional affiliations 9 years cad management 6 years project management experience recognizing goals priorities exceed client expectation achievement oriented continually setting high goals striving toward excellence able effectively communicate within different levels internal organization converse external professionals ability organize manage multiple projects disciplines great technical background outstanding analytical problem solver generate practical solutions careful planning proper contingencies cost estimating achieved american society plumbing engineers certification 10 years civil architectural mechanical electrical plumbing drafting design experiences proficiently autocad work history company name skills operating systems windows 7xp2000 android msdos software autodesk civil 3d autodesk autocad autodesk inventor professional proe solidworks gis analyst lidar data autodesk revit architectural microstation mathcad cadcam fortran microsoft office word excel outlook power point access publisher frontpage ideas elite hvac trace 700 carrier nc programming adobe acrobat flash photoshop internet explorer firefox html css wordpress,TEACHER +construction materials field representative summary resultoriented highenergy handson professional highly motivated creative organized versatile person twelve years experience within construction materials inspection testing industry possess ability solve complex problems fastpaced environment using critical thinking assertiveness proven ability selfdirect complete projects limited supervision grasp new concepts ideas effectively talented team building seeing opportunities strategic planning leadership development effective strategy execution logical purposeful approach creating delivering value personality even keeled provides ability acclimate environment prove asset company assure work experience initiative help achieve goals expected specialities strong leadership excellent communication skills verbal written media competent excellent presentation serviceoriented active listener social perceptiveness critical thinker strong team player detailoriented goaloriented motivated dutiful respect compliance regulatory organizations accomplishments asphalt paving technician level 1 florida department transportation may 2005 earthwork construction inspection florida department transportation september 2005 asphalt paving technician level1b texas department transportation october 2008 soils flexible base technician s102b texas department transportation october 2007 experience 012007 current construction materials field representative company name city state performs field investigations engineering analyses construction monitoring performs core sampling soil analysis surveying projects performs field laboratory testing construction materials performs posttension stressing observations inspections posttensioned slabs performs testing field laboratory sampling inspection construction materials determine conformance specifications assists maintenance laboratory field equipment arranges procurement new equipment needed assists calibration field equipment needed reviews architectural civil structural drawings specifications code specifications structural integrity performs fire stop systems fire proofing systems fire rating inspections reviews project plans specifications prepare coordinate testing scope various projects including university texas system city austin leander isd austinbergstrom airport aviation authority texas facilities commission travis county government 012005 012006 construction materials field representative company name city state performed compaction testing placed fill asphalt sampled soil aggregate concrete grout hotmixed asphalt performed various testing soils asphalt concrete including triaxial shear permeability soil cement mix designs asphalt mix designs observed oversaw asphalt coring oversized fill placement inspected posttension cables slabongrade epoxy bolts rebar masonry laboratory testing included sieve analysis plasticity index proctor specific gravity swell hydrometer consolidation moisturedensity ph resistivity sand equivalent rice marshall unit weight oil content compressive strength concrete grout attended participated professional association meetings functions 012003 012005 construction materials field representative f construction materials field representative company name city state performed compaction testing placed fill sampled concrete sampled hotmixed asphalt performed compaction tests asphalt determine roll patterns asphalt coring sampled aggregates asphalt mix design performed laboratory testing included sieve analysis plasticity index proctor specific gravity sand calibration rice marshall unit weight performed field evaluation project sites geotechnical evaluations including logging boringtest pitrock core explorations soil classification sampling percolation testing coordinated utilities locate traffic control needed preparing site descriptions geotechnical evaluation reports performed reinforcing steel inspections various types structures education training july 2008 bachelor science construction management belford university construction management july 1984 ordinary level university london skills cables calibration inspection laboratory testing logging masonry procurement proofing,CONSTRUCTION +practice manager education training certificate completion health information technology coding certificate program rowan college burlington county city state administrative managementpublic administration administrative managementpublic administration ba social sciencepolitical science bowie state university clarion university pennsylvania city state social sciencepolitical science skill highlights professional summary strategic healthcare professional 10 years operations leadership medical practice management hospital administration behavioral health medicare services core qualifications patient centered quality home population health management medicare medicaid services regulatory compliance performance quality improvement electronic health records reimbursement methodologies icd10cm icd10pcs hcpcs cpt4 medical terminology anatomy physiology accountable care organization revenue cycle meaningful use health disability life insurance physician quality reporting system microsoft office suite lawson idx epic nextgen docutap virtual physician assistant vpa business objects navinet medview sam statt press ganey hyperion infoview patient safety net sharepoint professional affiliations american health information management association ahima 2014current american society quality asq 2013current american college health care executives ache 2006current 2 amoge omeronye professional experience practice manager january 2016 current company name city state manage administrative operations patient centered medical home practice pcmh model quality safety accessible services coordinated comprehensive care complete comply different payer quality reporting measures provide handson operational support employees optimal customer service revised developed restructured workflow continuous quality improvement desirable outcomes address patient complaints immediately service recovery investigate resolve charge discrepancies billing matters train educate employees areas improvement staff meetings individual supervision rounding employee professionalism engagement shown significant improvement ensure healthy safe environment care system facility maintenance educate employees organizations clinical policies procedures healthcare regulations improved ehr documentation including appropriate timely completion update care guidelines patient communication provider inbox provider approval queue paq healthcare operations professional september 2012 january 2016 company name city state provide professional advice recommendations healthcare providers overcome challenging operational problems streamline complexities daytoday operations drive short longterm financial growth assess workplace health safety wellness processes employees work physical factors support hinder productivity employee health initiate develop strategies agencywide commitments appropriate safety health training development standardized policies procedures foster environment strong professional relationships thrive improve quality care continuous quality improvement activities train develop clinical staff management support staff current healthcare regulations requirements provide clients healthcare exchangebased products services educate enroll benefit recipients various medicare plans senior practice manager january 2008 july 2012 company name state managed daytoday operations 3 practice locations gynecology gynecologic surgery obstetrics maternal fetal medicine provided operational leadership 40 ftes including medical practitioners support staff successfully managed practice finances revenue cycle including 50000 annual rvus 9m appropriate inpatient outpatient billing reduced billing errors 15 facilitated monthly financial meetings analyze detailed monthly financial reports provided root causes resolutions variances developed practice budgets ended favorably 85 3 consecutive years following inception position monitored maintained regulatory compliance requirements staff onboarding appointment credentialing training best practices professional licenses certifications continuous medical education cme credits osha hipaa phi cms guidelines labor laws etc successfully led practice conversion idx epic ambulatory practice management apm electronic medical records emr systems developed implemented clinical improvement projects innovative programs formed practice clinical effectiveness quality improvement ceqi team quality control improvement risk management defined implemented innovative measurements performance standards improved practice efficiencies performed practice evaluations audits organizational regulatory compliance maintained patient customer focus safe friendly environment care partnered collaborated corporate clinical leadership physicians midlevel practitioners increased staff motivation engagement individual staff supervision onsite training inservices performance award system staff turnover alltime 2 staff training educational compliance 97 100 replaced costly temporaryagency hours costeffective skilled personnel monitored databases keep track practice inventory managed practice facilities leases vendor contracts program administrator october 2005 july 2007 company name state provided operational leadership divisions nephrology pulmonology 6 satellite locations managed clinical team attending physicians nurse practitioners fellows clinical administrative support staff maintained regulatory compliance onboarded new fellows attending physicians midlevel practitioners conducted operational audits ensured readiness joint commission reaccreditation department health inspection provided onsite staff training development personnel mentored frontline leaders supervisors developed implemented new patient scheduling guidelines led improvements clinic flow coordination care became standard call center model managers developed department budgets coordinated research grants implemented stepdown inpatient program freeing beds sick patients revised department policies procedures performed analysis address patient billing reconciliation led improvement capturing resolving charge inefficiencies skills apm administrative administrative support streamline anatomy agency behavioral health billing budgets business objects call center clinical leadership cms contracts conversion cpt clients customer service databases department health documentation electronic health records electronic medical records staff training facility maintenance financial financial reports focus grants gynecology health information technology hyperion icd10 inspection insurance inventory lawson leadership regulatory compliance medical terminology meetings exchange microsoft office suite 97 sharepoint obstetrics organizational patient safety personnel physiology policies press processes coding quality quality improvement quality control reporting research risk management safety scheduling staff supervision strategic supervision surgery workflow,HEALTHCARE +sous chef summary current general manager jersey mikes boca park strive make every business im employed succeed beyond expectations since becoming gm past 15 months increased sales 30 bartender 4 years experience nightclub bar setting driven provide guests exceptional service genuine hospitality im also talented sous chef 7 11 years cooking started beginning college bottom dishwasher quickly moved ranks managing lunches staff members enjoyed since successful consistently delivering highest quality food service go extra mile employer work highlights servsafe certified tam card food handlers card knife skills operations management business development p l management complex problem solver staff development training accomplishments business development successfully grew current business increasing sales jersey mikes 30 since becoming general manager 14 months ago 3rd place 2013 nc fire rock team canyons crossstate competition chefssous different restaurants cook containing secret north carolina local ingredients 8 hours complete 4 course meal enough 150 guests great personal experience worked fulltime since 145 years old throughout college worked 40 hours weekly kitchen including 20 hours average per week would also bartend extremely hard worker get job done working world renown executive chefs really inspired become focused determined experience sous chef 062012 082013 company name city state carried responsibilities opening daily preparing soup de jours dailybidaily prepared unique lunch specials well overseen operations ensure productivity success worked julius kalman recently executive chef crown plaza san antonio mainly worked nights let orderingrecipes lunch specials contact info listed references worked employer period 4 years college also im loyal employers understand hard work ethic ive never fired life take pride worked 2 month notice times employment location reason leaving moving las vegas nv sous chef bartender 012010 032012 company name city state worked 40 hours weekly kitchen well 20 hours weekly behind bar ensured daily activites upheld responsiblity staff food specials etc worked bar busy nights occasional day shifts weekends popular college bar town thursdaysunday busy noisy busy highpaced environment excel absolutely loved reason leaving moving melbourne australia kitchen bartender 052006 122009 company name city state best sports bar town everything wing night trivia night dart league competition college night private parties best experience college networking goes becoming social started bartending enjoyed every second also work 40 hours kitchen weekly 2030 behind bar weekly never problems staff wise workrelated reason leaving work char fine dining tunein cooking skills sous chef 122003 052006 company name city state started dishwasher quickly moved ranks eventually running shifts sous chef job included making daily specials managing staff members schedule making inventory control vendor ordering time management kitchen manager vernon leaving become general manager operations genos sports lounge offered job assist education bachelor science business administration 2008 appalachian state university city state usa bachelor science business administration 20 semester hours left upon completion bsba w minor criminal justice goal transfer state accredited university least expense looking finish unlv time permits high school diploma general 2003 hibriten high school city state usa general studies skills leadership skills communication skills customer relations operations management,CHEF +center sales summary resultsoriented customer service manager diverse background management customer service dedicated providing excellent customer service making operational procedural improvements highlights leadership skills team management meticulous attention detail superb time management skills persuasive skilled multitasker scheduling deadlineoriented focused customer satisfaction conflict resolution techniques client relations specialist resultsoriented exceptional motivational skills effective agent coaching techniques staff development training sound judgment computersavvy calm pressure complex problem solving process productivity improvement natural leader organized unsurpassed work ethic experience center sales 112016 current company name city state answering incoming calls helping customers reservations storage payments questions identifying prospective customers using lead generating methods setting reservations various pieces equipment field average 5 0 customer service calls per day recommend help customers select merchandise based needs serve liaison customers store personnel various store departments confirm appropriate changes made resolve customers problems reservations inform customers sales promotions friendly engaging manner processed 30 customer orders per day track sources special products services meet customers special needs manage wide variety customer service administrative tasks resolve customer issues quickly efficiently deal confidential information name credit cards card number expiration date storage information addresses emails completed documentation product service sales update database customer sales information establish new customer accounts provide accurate appropriate information response customer inquiries address customer service inquiries timely accurate fashion excelled exceeding daily goals achieved high sales percentage consultative valuefocused customer service approach compute accurate sales prices rental purchase transactions express appreciation invite customers return store develop relationship new customer prospects referrals regularly seek opportunities sell add additional merchandise communicate merchandise needs issues appropriate supervisors generate leads new sales telephone contact customers manager duty team lead 032011 092012 company name city state developed effective relationships call center departments clear communication ran reports supplied data fulfill customer report requirements ensured shift overstaffed completing daily weekly staffing schedules according expected business volumes coordinated break meal periods staff according activity levels directed employees daily routines provided leadership team shift motivated staff deliver better results monitored staff performance shift addressed shortcomings mentored trained new employees wrote shift reports made sure staff properly dressed enforced grooming appearance standards ensured correct staffing levels shift completed payroll records ensured staff files date involved contributing team meetings making sure staff basic skills training needed perform jobs worked upper management ensure appropriate changes made improve customer satisfaction monitored daily activities 1040 customer support team members interviewed hired trained new quality customer service representatives provided high level product leadership support representatives clients effectively communicated team members maintain clearly defined expectations​ receptionist office clerk 072007 092008 company name city state planned travel arrangements 1520 staff managed receptionist area including greeting visitors responding telephone inperson requests information maintained front desk reception area neat organized fashion designed electronic file systems maintained electronic paper files made copies sent faxes handled incoming outgoing correspondence organized files developed spreadsheets faxed reports scanned documents receptionist 102004 082005 company name city state received screened high volume internal external communications including email mail managed daily office operations maintenance equipment created maintained spreadsheets using advanced excel functions calculations develop reports lists received distributed faxes mail timely manner properly routed agreements contracts invoices signature process organized files developed spreadsheets faxed reports scanned documents posted open positions company social media websites made copies sent faxes handled incoming outgoing correspondence supplied key cards building access employees visitors dispersed incoming mail correct recipients throughout office wrote reports correspondence dictation handwritten notes planned meetings prepared conference rooms served central point contact outside vendors needing gain access building maintained front desk reception area neat organized fashion managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files payoff specialist 122001 062003 company name city state responsible filling credit applications customers interested refinancing automobile loans answered questions reference refinancing process transferred calls appropriate party needed worked payoff department responsibility calling financial institutions getting payoff amount customers current vehicle loan generating reports payoff information loan officers assisting loan officers needed overflow calls work needed done child care provider manager 061998 112001 company name city state responsible care children making lunches dropping picking school planning daily activities learning time handing paychecks employees end week making sure parents payments time going childrens folders make sure paper work date filled correctly giving tours facility prospective parents making sure facility clean locked end work day education high school diploma general 2000 john f hodge high city state usa coursework marketing business management communications member debate speech clubs student government representative data entry office assistant certificate languages fluent english reading writing technical skills qualifications microsoft word excel power point outlook,SALES +noc engineer summary work professional organization gives opportunity growth contribute value based management talent along seeking guidance proficient seniors help sharpen skills part team works dynamically challenging environment growth organization helping achieving goal congruency working noc network operation center engineer encore capital group leading bpo call center technology eight plus years professional experience bring forth unique set knowledge skills include indepth understanding business processes structured methodologies experience customer service industry excellent understanding offshore client requirements professional education valuable experience gained mostly working last couple organisation highlights service microsoft lync msn vpn cisco client cisco ssl check point secure client operating system xp windows 7 office tools ms office 2007 2010 experience noc engineer apr 2011 apr 2016 company name encore capital group one leading bpo call centre industry headquarters located san diego usa originally part midland credit management deals collection credit card house tax loan payments also overseas operations costa rica warren st cloud san antonio dallas phoenix key responsibilities technical skill set projecteosnoc noc part enterprise operations support deals infrastructure within usa uk india key responsibilities technical skill set event managementinterpret alerts received via monitoring tools troubleshoot take necessary remedial actions incident management handling p1 outageinterruption taking care incident management l2 l3 bridges drive resolution using incident management techniques itil guidelines training new hires noc team alert configuration server network devices according threshold value specified concern team monitoring infrastructure devices help various tools like application manager netflow analyzer solarwinds orion performing day day activity specific mcm environment help tools like as400 sql server management studio idera updating dashboard maintaining inventory noc activities keep tracking service tickets slas making shift roster noc engineers working updating existing new process documents noc day day activities service knowledge management help new joiners understand job responsibilities noc team working solarwinds orion configuring alarms nodes network devices servicedesk engineer engineer level 1 analyst dec 2008 mar 2011 company name supported technical troubleshooting desktops laptops customers us china troubleshooting included kinds hardware software based queries win xp pro vista 11 months promoted l2 engineer level 2 support responsible coach level 1 analysts taking technical sessions making shift roster engineers attendance also making pending call reports daily basis key responsibilities technical skill set giving first level support end users coordinating team second level support required training new hires team per process technical documentation furnished transition period handling client escalations team effective manner critical documentation training process setupimprovements well customer interaction creative bent mind track learn new technologies quickly managing vc equipments connecting video conference across domestic sites also booked vc connect automatically tandberg application servicedesk engineer floor engineer jul 2008 nov 2008 company name member servicedesk team working global helpdesk delit mailbox taking care outages interruptionsfollowing noc server operations minimize outage impact production deal win 7 xp pro machines network troubleshooting client based applications like prolaw qlaw noble gui etc troubleshoot issues related vpn connectivity providing first level support end user remote support rdp microsoft lync teamviewer also working helping team members providing 2nd level support escalated issues creating disabling lan series noble ids new hires nles create modify distribution lists generic mailbox microsoft exchange mail server monitoring server performance latency issues providing support end users resolving latency issues working internal us intranet uploading publish company documents working series application noble application group access id creation password resetting working remotely file server provide access specific path department folder part sme team tier 2 assisting level 1 analyst taking technical sessions updating current update new technology process changed member floor support team participate floor activities weekend taking care lan ports help network team coordinating vendor managing vc equipments connecting video conference daily routine activity working morning shift like printer check vc room check internet café systems working fine end shift send checklist activities global mail id worked helpdesk client site aricent software services wherein handled online technical queries international customers support skills pc includes win 95 98 xp nt includes win 2000 nt key responsibilities technical skill set logging call related query phone emails coordinate engineers resolving sla giving online support china us users msn team viewer software also taking care compliance issue filing incident marked mail concerned person department follow proper procedure ticket opening closing manage inventory hardware software follow vendor calls also jan 2007 jul 2008 company name worked sr csa well allocator inbound process xerox handled online query xerox customers related xerox machine working toner booking following field engineer get update status call part change punching part detail oracle required key responsibilities technical skill set logging call related product query toner booking oracle assigning call engineer warehouse coordinate engineer punching install report inventory also handled sales call education bachelors artsba delhi university arts 12th grade psm public school delhi arts 10th grade psm public school delhi certifications diploma adchnp computer hardware networking jetking new delhi ccna trained nettech institute janakpuri leadership essentials certificate certification learning understanding various ways techniques manage team work pressure situations pc solution itil v3 certified good knowledge incident management personal information fathers name mr vikram singh dogra mothers name mrs soma devi date birth january 26 1985 gender male marital status married professional affiliations sanjay dogra professional summary sanjay dogra name sanjay dogra address h 203 karan vihar kirari extnii nangloi new delhi110086 interests permanent address h 203 karan vihar kirari extn ii nangloi new delhi110086 recreational activities 1 watching science fiction movies action movies 2 interests various sports activities cricket volley ball hereby declare statements made document true best knowledge belief date place sanjay dogra languages english hindi punjabi skills level 2 analyst arts as400 bridges c call centre ccna cisco closing coach computer hardware hardware credit client desktops documentation engineer english event management filing gui hindi ids maintaining inventory inventory itil itil v knowledge management lan laptops leadership logging managing access microsoft exchange mail ms office office windows 7 win win 7 win 2000 win 95 98 nt msn enterprise network networking operating system oracle printer punjabi sales san sla sql server ssl tax technical documentation phone troubleshoot troubleshooting video vpn vista vc xerox machine additional information personal information fathers name mr vikram singh dogra mothers name mrs soma devi date birth january 26 1985 gender male marital status married permanent address h 203 karan vihar kirari extn ii nangloi new delhi110086 recreational activities 1 watching science fiction movies action movies 2 interests various sports activities cricket volley ball hereby declare statements made document true best knowledge belief date place sanjay dogra,BPO +senior client advocate ii accomplishments earned workgroup electronic data interchange wedi award merit 2 years row educating health care industry electronic claims attachments affiliations health level seven standards developing organization knowledge v2 messages fast healthcare interoperable resources fhir meaningful use electronic health record standard consolidate clinical document architecture summary motivated business analyst technical expertise business acumen necessary translate business requirements objectives scalable highly resilient successful system solutions skills data analysis business artifacts documentation strategic planning business development team player workflow analysis product launches brand management ms project sql databases risk mitigation management data mapping serviceoriented architecture release planning collaboration tools test case scenarios requirements gathering gap analysis experience 122002 122017 senior client advocate ii company name city state suppcraig gabron craig gabron orted bluecross blueshield south carolinas tricare military health insurance line business functioning analyst role position required ability work matrix environment across crossfunctional teams ability produce results highly dynamic formative environment duties responsibilities included documented business processes analyzed procedures see would meet changing business needs assessed impact current business processes users stakeholders conducted interviews key business users collect information business processes user requirements identified process inefficiencies gap analysis increased annual revenue 5 recommending improvements efficiency routine pricing updates performed tricare bench marking analysis identified savings opportunities potential product enhancements researched resolved issues regarding extracting data clinical ehr hedis measure calculation two hedis measures colorectal cancer screening col controlling blood pressure cbp implemented user acceptance testing focus documenting defects executing test cases using hps application lifecycle management tool managed testing cycles including test plan creation development sql scripts coordination user acceptance testing 122002 122017 senior client advocate ii company name city state managed relationship health net bluecross operations bluecross information systems application areas ten direct reports optimized managed research development spending collaboration key business leaders trained four new employees accounting principles company procedures created periodic reports comparing budgeted costs actual costs suggested budgetary changes increase company profits provided timely actuals forecast budget data corporate management worked management project level ensure expense plans achieved 031992 111996 manager information systems city state managed relationship cable wireless communications london england installation telecom billing system leading team 12 analysts programmers analysis design coding international telecommunications commercial billing software gathered detailed use cases requirements regular onsite visits virtual meetings customer advisory board sessions translated business goals feature concepts customer needs prioritized product requirements use cases collaborated sales marketing support teams launch products time within budget coached mentored twelve new staff members including conducting performance reviews led communication stakeholders regarding product goals progress made tested implemented new technologybased global projects international telephone billing system created innovative intuitive product features packetize billing system education training 1976 bachelor science health physical education computer science information technology computer science slippery rock university pennsylvania northampton community college city state health physical education computer science information technology magna cum laude computer science 1980 computer science computer science skills billing system blood pressure brand management business development business processes cancer data analysis sales sql telecommunications telecom,ADVOCATE +communications consultant summary seasoned marketing communications professional comprehensive background managing highly effective communication campaigns supported key sales marketing stakeholder engagement objectives marketing manager offering comprehensive background development execution strategic communication plans drive member acquisition retention reactivation highlights brand management budget accountability event management social media advertising media relations sales promotions project management selfdirected digital advertising enthusiastic team player deadlinedriven direct marketing campaigns account management global marketing accomplishments ran communications public relations efforts number project type projects budgets totaling amount major projects include describe marketing projects increased clients web traffic number improving optimizing web content developed implemented innovative internal communications strategy improve employee engagement strategic messaging experience company name city state communications consultant 012008 012015 managed developed strategic integrated teflon® branded marketing communications textiles housewares licensing industrial businesses ensure consistency cost savings supporting business growth objectives managed 25mm budget pr media relations consumer industrial brand programs product launches print digital advertising sales collateral tradeshow marketing implemented consumer pr programs instore pos materials dupont stone care retail line resulting national program lowes 14 increase sales increase 26 floor décor retail stores 43 stores facilitated communications programs stonetech® professional product line include development marketing materials dealers distributors launch consumer warranty program sold contractors creation product knowledge training videos howtouse videos entire project line launch 5 new products existing product line introduction new hardscape product line outdoor masonry contractors web based app ease shopping developed digital strategy led development social media content tefloncom website facebook targeted email blasts nominated two dupont marketing sales excellence awards stone care breakthrough retail packaging teflon® fabric protector implementation life history integrated campaign company name city state na communications manager 012004 012008 managed developed marketing communications programs apparel business active outdoor market segment using integrated approach create balanced programs business build respective brands businesses monitored facilitated communications programs including tracking 5mm na 10mm global budget executed na communications programs provided global guidance implementation brand strategy managed teflon® brand licensing program trademark usage hundreds customers liaison dupont teflon® brand earned commendations business managers communication deliverables targeted desired audiences articulated value branded products company name city state marketing communications specialist marketing communications coordinator 011988 012004 advanced series promotions career progression marketing communications field developed comprehensive understanding printing industry collaborating printing publishing technical marketing organization provided enduse marketing support marketing representatives managed global hang tag program customer trademark usage customer retail programs networked built relationships internally marketing technical legal etc externally alliance partner customers various programs projects education strategic leadership certificate goldeybeacom college city state bachelor science business administration office management business administration office management associate science goldeybeacom college city state professional affiliations american marketing association ama outdoor industry association oia american association textile chemists colorists aatcc national association uniform manufacturers distributors naumd marble institute america mia national tile contractor association ntca skills advertising approach brand strategy brand management budget com content development content driving email event management leadership legal marketing market marketing communications marketing materials marketing sales masonry materials media relations negotiations packaging pos pr public relations research retail sales strategy strategic website,CONSULTANT +senior construction safety project manager summary obtain project management sales marketing construction management position fully utilize education training experience making significant contribution success employer result oriented professional 30 years construction management highly developed oral written communication skills progressive track record success proven ability effectiveness construction market lease negotiation budgeting design development ongoing maintenance sites experienced graduate business degree professional leadership community developments recognized management thoroughness meeting due dates team player skills microsoft office propricer timberline peoplesoft deltek costpoint experience 052005 current senior construction safety project manager company name city state responsible oversight complex construction projects within assigned region including planning approval construction working handinhand equity developers equity development partners asset managers operations general contractors senior construction manager assure companys equity investment longterm hold oriented design decisions executed construction issues resolved appropriately responsibilities include construction operations overall budgeting cost control construction techniques product quality oversee aspects construction process ensuring health safety project plans implemented project completed time support project team members including superintendent field personnel management safe profitable projects manage site safety security project following osha guide lines ensure adherence safety policies practices created positive encouraging work atmosphere ensure support personnel working pms supervision fulfilling duties progress project schedule track production quantities installed produce asbuilt tap cards valve cards restoration drawings etc monitor compliance applicable health safety requirements conduct safety meetings train supervise safety audit teams thorough review contract specifications awarded new projects delegate support staff ensure required submittals testing requirements closeout requirements identified submittedcompleted immediately notify supervisor senior company management personnel major problems develop contracts inspect monitor construction sites ensure adherence safety standards building codes specifications produce reports required monthly pm progress review meetings company executives cfo report senior management profitability projects produce negotiate change orders project owners manage scheduling billing subcontractors work negotiate changes subcontractors submit monthly billing projections projects cfo senior management thoroughly review material invoices projects check subcontractor invoices received interface client safety health department site safety health issues coordinate preventable measures conduct new employee site safety orientation provide training set maintain positive cash flow projects ensure monthly invoices submissions owner submitted time required specifications verify paid owner items subcontractor billing also verify subcontractors cost properly entered ensure accuracy invoice investigate safety incidents conduct root cause analysis provide appropriate reporting participate safety planning meetings regional managers company professionals develop implemented site safety orientation required site access participate required meetings owner meetings inhouse progress meetings subcontractor meetings prepare project letters correspondence thoroughly review correspondence produced project support staff prior distribution support companys safety program including attendance weekly safety meetings assist estimating review bidding new projects ensure job delays occur projects outside control documented possible future claim owner 021991 052005 senior project manager company name city state provided indepth analysis top five multi million dollars contracts federal government report president operations oversee contract included cp cost plus tm time material cpff cost plus fixed fee idiq indefinite delivery indefinite quantity cpaf cost plus award fee subcontractor invoices contracts modifications provided complex financial reporting program review upper level management ensured company subcontractors compliance applicable laws regulations reduced staff training fees thousands dollars year introducing inhouse training versus external contract training oversee direct nonlabor expenditures providing financial guideline project managers preparation project close packages dramatically streamline operations inventory management onsite personnel worked alongside personnel project completion initiated projects based customer orders identification system deficiencies managed researched commitment obligation information ensure timely accurate financial data responsible providing financial planning budgeting performed analysis prepared reports order ensure contracts within negotiated budget client cost control guidelines audited compliance control method implementation reviewed projects architects investors planned successfully managed pricing small large complex multiyear contract included direct labor fringe corporate site overhead ga cost fee 101984 021991 operations manager company name city state led construction group included managers supporting staff associates operating several construction project included painting apartment building renovations hotels projects worth 20 million dollars contracts evaluated projects performance factors performed site property inspections reported findings performed field inspection going projects reviewed budget allocations assist project managers decision makings avoid projects overrun monitored compliance applicable health safety requirements ensured adherence safety policies practices created positive encouraging work atmosphere conducted safety meetings trained supervised safety audit teams estimated projects line item estimates created excel workbook responsible visiting job sites following osha approved site safety plan significantly improved investor reporting development implementation compliance tracking system inspection building departments punch list creation completion managed site safety security project following osha guide lines scrutinized submitted time sheet subcontractors accuracy conducted property site visits reviewed third party inspection reports provided technical assistance ensured insurance payments renewal paid time new ongoing projects evaluated projects performance factors ensured construction projects achieve exceeded projected time closed projects timely basis coordinated prepared final billing developed projects tracking system analyzed job cost risk management effectively responsible weekly safety audits developing safety summaries reporting directly upper management updated weekly time sheet briefing progress report micro soft outlook slide management budgeting construction disbursements resolving ensuring full financial compliance education training 1984 bachelors science marketing southeastern university state marketing 1986 masters business administration finance southeastern university state finance member american painting decorators america certification blue print reading certification osha certification skills streamline billing blue print reading budgeting budget building codes cash flow construction manager contracts cost control client delivery staff training equity estimating senior management financial financial planning financial reporting government inspection inspect insurance inventory letters meetings access excel microsoft office outlook painting peoplesoft personnel policies pricing progress project plans quality renovations reporting risk management safety scheduling supervisor supervision technical assistance timberline activities honors construction industry research information association ciria american painting decorators america american council construction education acce,CONSTRUCTION +support engineering manager summary successful motivated escalation manager possessing extensive knowledge leading team high performance tier 3 engineers solving complex issues providing excellent service fortune 1000 customers experience support engineering manager 062007 current company name managed number teams team size 26 engineers time windows platforms system center including setup cluster performance scom virtualization performed performance management activities direct reports including performance reviews connects promotions coaching career development terminations business specialty lead management role platforms core setup cluster performance responsible leading core teams ensure staffing coverage reach exceed target metrics led weekly meetings core managers reach target metrics participated hipo program 1 year obtaining extra leadership training helped onboard mentor new managers windows hiring manager cross site windows platforms cluster hired 70 people cross site 1 year helped plan career fair recruiting participated college recruiting well recruiting trips attract minorities participated mach hiring days assisted volunteer efforts angel tree digi girlz day caring onboarded intune product system center msd cluster including project work pg routing global peers management worked product group pms beta develop support plan system center scenarios system center 2012 sp1 led managed engineers supporting windows cluster performance appv vmm operations manager orchestrator service manager collaborated azure team develop support model msd private cloud products working azure cloud achieved excellent mspoll results year year active toastmasters clubs achieved highest toastmasters level distinguished toast master club president toastmasters area governor several speech contests participated took project sponsor role vince hampton msd lean initiative drive days close raise cpe fy15 member css americas manager advisory council representing windows msd improve work life balance north america engineers ensuring weekend evening coverage premier customers led peace earth collaboration project wfm staffing duty managers na managers india managers ensure staffing business hours current mspoll lead new cis organization formerly windows system center backup knowme manager cpe initiative phillips 66 dave parker tam similar knowme project support engineer 121997 062007 supported number products including outlook exchange server microsoft operations manager systems management server wrote training exchange 2000 server readiness role beta developed delivered training exchange management pack mom global sme exchange management pack mom advisory team help customers deploy exchange 2000 including phases planning deployment network administrator 031997 121997 company name head county school network responsible novell servers 22 schools across county responsible network connectivity lincoln county school system maintained computers technologyspecialized lincoln county school technology led communitywide effort 50 people built approximately 75 computers day donate school system network technician 011993 031997 company name responsible training faculty regarding using internet developed series 4 classes internet usage trained cpcc faculty 6 month period responsible networking internet campus library maintained electronic databases repaired computers pulled fiber cable performed maintenance novell servers campus education associate science mechanical engineering technology 1993 central piedmont community college mechanical engineering technology associate science manufacturing engineering technology 1993 central piedmont community college manufacturing engineering technology bachelors degree business administration 2011 montreat college city state business administration masters degree business administration 2017 montreat college city state business administration doctorate business administration degree 2017 capella university additional information awards delivering commencement address montreat college graduation mba may 10 2014 achieved distinguished toastmaster award highest award possible toastmasters international february 2015 gold star award work hiring manager strong diversity hiring identifying top talent resulting 70 new hires gpgp earned engineer collaboration high profile customer technical issue skills premier backup balance cable coaching council css databases hiring internet usage leadership training meetings mentor exchange exchange server mom outlook windows 2000 network networking novell servers performance reviews performance management recruiting routing systems management server speech staffing,ENGINEERING +social media analyst professional summary positive upbeat customer service specialist bringing 15 years customerfacing experience fastpaced settings highly adaptable addressing diverse customer needs proven history building trust customers promote satisfaction resolve concerns maintain longterm loyalty skills social media platforms complaint resolution creative problem solving medical terminology knowledge account management computer proficient good listening skills customer relationship management sales proficiency knowledge credit disputes career planning closing techniques spanish translation interviewing upselling record keeping reporting work history social media analyst 102018 current company name – city state • assist community help resolve inquiries accurately empathy time •investigate resolve issues reported social media •identify inefficiencies workflows suggest solutions • recognize trends patterns escalate issues outside companies policy • review reported content within agreed turnaround times standards quality • top 10 quarter 12 •high accuracy • display strong bias whats right community support leading social media objectives • gather analyze utilize relevant data develop ways improve overall user experience sr career services advisor 022016 062018 company name – city state • assists students graduates securing employment field training • build effective relationships local regional corporations nonprofit government organizations community partners identify employment opportunities promote schools qualified students graduates alumni • provides career coaching including interviewing techniques job search skills training students alumni • top 10 department • team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • completes telephone interviews email correspondence prospective employers determine employment needs • puts tasks system zoho provide graduates resources uber interview attire academic coaching etc customer relations controller 042015 022016 company name – city state • responsible disputes come credit card companies airlines consolidators • recovered 2000 10000 dollars monthly previous current dispute cases • investigated reason dispute reached clients attain information disputes • built dispute packets information customers reservation made webjetcom prepared paper work explaining information ive complied fight dispute • reviewed numerous amounts reservations made site night make sure tickets issued customer fraudulent • looked closely ip address billing address area code name credit card information departure city destination along tickets purchased investigated heavily reservations made real reservations utilized social media determine client cities countries listed reservation help solve dispute • worked world span review reservations ticketed amadeus airline programs • received emails everyday customers book site charge creating separate cue worked respond client inquiries • handled escalated calls client requested supervisor • created arbitration letters court proven money owed us • reached airline ask waiver regain money back submitting dispute credit card company escalations supervisor 122014 022015 company name – city state • explained status dispute case well provide information need continue dispute process • checked visa cases got prearbitration • closed cases • sent letters faxes pertaining dispute cases • researched cases older 120 days • wrote amounts review consideration • followed customers request supervisor phone call disputes coordinator 062013 122014 company name – city state • assisted customers account related questions • 3way conferencing merchants help resolve going dispute • researched different situations customers category disputes program called chordiant • followed customers make sure previous situation taken care one call resolution • reviewed documentation needs submitted build stronger case dispute set proper • researched information merchants get subscriptions canceled customers • worked supervisor go strategies help engage associates work daily • attended “ wow call sessions assist determining agents performed beyond • implemented tips assist lowering average handle time • received award “ roar top 5 department • participated focus groups brain storm needs improved continue • assisted process improvement help change different functions agents daily reviewing information already provided us simplify make customer experience smooth customer service representative 072012 062013 company name – city state answered constant flow customer calls responded customer requests products services company information consulted outside parties resolve discrepancies create effective solutions maintained customer happiness forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers fastpaced environment compiled customer feedback recommended service delivery improvements management education high school diploma sickles high school city state skills social media platforms complaint resolution creative problem solving medical terminology knowledge account management computer proficient good listening skills customer relationship management sales proficiency knowledge credit disputes career planning closing techniques spanish translation interviewing upselling record keeping reporting work history social media analyst 102018 current company name – city state • assist community help resolve inquiries accurately empathy time •investigate resolve issues reported social media •identify inefficiencies workflows suggest solutions • recognize trends patterns escalate issues outside companies policy • review reported content within agreed turnaround times standards quality • top 10 quarter 12 •high accuracy • display strong bias whats right community support leading social media objectives • gather analyze utilize relevant data develop ways improve overall user experience sr career services advisor 022016 062018 company name – city state • assists students graduates securing employment field training • build effective relationships local regional corporations nonprofit government organizations community partners identify employment opportunities promote schools qualified students graduates alumni • provides career coaching including interviewing techniques job search skills training students alumni • top 10 department • team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • completes telephone interviews email correspondence prospective employers determine employment needs • puts tasks system zoho provide graduates resources uber interview attire academic coaching etc customer relations controller 042015 022016 company name – city state • responsible disputes come credit card companies airlines consolidators • recovered 2000 10000 dollars monthly previous current dispute cases • investigated reason dispute reached clients attain information disputes • built dispute packets information customers reservation made webjetcom prepared paper work explaining information ive complied fight dispute • reviewed numerous amounts reservations made site night make sure tickets issued customer fraudulent • looked closely ip address billing address area code name credit card information departure city destination along tickets purchased investigated heavily reservations beingmade real reservations utilized social media determine client cities countries listed reservation help solve dispute • worked world span review reservations ticketed amadeus airline programs • received emails everyday customers book site charge creating separate cue worked respond client inquiries • handled escalated calls client requested supervisor • created arbitration letters court proven money owed us • reached airline ask waiver regain money back submitting dispute credit card company escalations supervisor 122014 022015 company name – city state • explained status dispute case well provide information need continue dispute process • checked visa cases got prearbitration • closed cases • sent letters faxes pertaining dispute cases • researched cases older 120 days • wrote amounts review consideration • followed customers request supervisor phone call disputes coordinator 062013 122014 company name – city state • assisted customers account related questions • 3way conferencing merchants help resolve going dispute • researched different situations customers category disputes program called chordiant • followed customers make sure previous situation taken care one call resolution • reviewed documentation needs submitted build stronger case dispute set proper • researched information merchants get subscriptions canceled customers • worked supervisor go strategies help engage associates work daily • attended “ wow call sessions assist determining agents performed beyond • implemented tips assist lowering average handle time • received award “ roar top 5 department • participated focus groups brain storm needs improved continue • assisted process improvement help change different functions agents daily reviewing information already provided us simplify make customer experience smooth customer service representative 072012 062013 company name – city state answered constant flow customer calls responded customer requests products services company information consulted outside parties resolve discrepancies create effective solutions maintained customer happiness forwardthinking strategies focused addressing customer needs resolving concerns provided primary customer support internal external customers fastpaced environment compiled customer feedback recommended service delivery improvements management,DIGITAL-MEDIA +vp commercial relationship manager summary accomplished loan officer consistently exceeds sales goals offering utmost care client relations excited motivated help customers build successful financial futures highlights sales expertise bottom line loanmaster loan servicing excellent communicator analytical excellent time management detailoriented accomplishments received annual pinnacle award 120 closed loan rate 20013 20012 implemented several strategies successfully increased sales improved client retention rates continue improve develop strong middle market customer base experience vp commercial relationship manager march 2014 current company name city state responsible acquiring retaining portfolio commercial banking clients annual revenue 2 million 20 million conduct relationship review meetings opportunities identified commercial loan deposit products traditional banking capital management brokerage services commercial relationship manager responsible developing customized client strategies effectively develop relationships ensure attainment loan deposit revenue new households role daytoday responsibility delivery superior client service operational integrity adherence bank policy well federal state regulations manage assigned loan portfolio ensuring documentation place applicable terms conditions adhered routinely review asset quality loans assigned ensuring referrals problem situations made appropriate associate approves credit applications within assigned lending authority refers approvals outside authority appropriate associate negotiate profitable spreads maintains timely information flow insure quality portfolio well maintains depth knowledge small business commercial credit policies procedures lending loan servicing wheel house position 1 million 20 million dollars individual loan growth per loan opportunity closed multiple loans 5 million number companies include national lumber company 13 million big illinois missouri indiana grocery store chain 6 million large automotive company 5 million multiple property management companies 6 million successful growing building client base small dollar portfolio middle market plan supervisor january 2010 current company name city state transportation nco e6 staff sergeant illinois army national guard advises military department defense civilians entitlement shipment personal property passenger travel prepares necessary documentation requests coordinates transport capability meet movement mission marks labels cargo freight shipments accordance regulatory requirements documents inventories freight cargo materiel shipments types operates automated data terminal equipment prepare movement documentation related correspondence arranges documentation reports followup response tracer actions prepares transportation movements documents related forms type shipment mode travel performs office duties posting regulations files maintenance routine office correspondence responsible planning managing coordinating total cradletograve life cycle logistics support assigned systems subsystems integrating separate functions supply maintenance procurement quality assurance logistics activities required sustain system fielding proficiencies tcaims blue force tracker mts multiple logistic umo courses training 88n position microsoft office training equipment trackingrepair operations military security clearance business banking officer 2 yrs branch manager business banking officer march 2008 march 2014 company name city state supervisor us bank hr 8003672884 covered district size area small business commercial lending relationship needs met exceeded assigned sales goals outside sales incidental activity outside sales activities contributed profitability growth business banking building developing managing new expanded client relationships small business customers consulted business customers prospects financial needs goals identifies promotes bank products services best meet customers needs performed formulation business development financial reviews conducts budget planning business plan strategies helped maintain budget analysis goals corporations review financials project management evaluations provided financial advice budget related issues business goals strategies meet goals branch manager managed traditional branch thirteen employees well 10 business partners onsite leader sales customer service regulatory policy compliance facility management well things hr including labor andor employment related laws policies processes procedures experience analyzing data metrics identify patterns andor trends workplace along experience deploying services andor processes employees directed work staff branch exercised discretion independent judgment performing duties duties included people management developing customer centered branch environment expert productservice knowledge partnership areas company retail store management community involvement accountable branch balance sheet financial statements branch profit loss also approved branch specific documents financial statements shipping receiving supplies ordering items branch operations overall success facility budget planning business development target area companies 2 million revenue 10 million revenue 75 loan growth 1 million dollars per loan businesses primarily doctors property management manufacturers franchise opportunities consultantgeneral manager november 2007 march 2008 company name city state hired consultant open state art wellness fitness center chase park plaza develop management strategies coincide consultant group current hotel staff created processes new fitness center training hiring employees temporary general manager facility hired trained replacement also set logistics ordering shipping supplies fitness center hotel general manager december 2004 november 2007 company name city state managed multiple 35000 square foot fitness centers 35 employees managed three branches one time managed payroll scheduling training department customer service sales personal training group exercise also set budgets sales team monitored development maintained reports profit loss fitness center also developed trained others become managers advance company education bachelors degree university studies 5 2005 southern illinois university city state masters business management leadership liberty university business management leadership skills credit analysis microsoft office relationship building sales,BANKING +marketing public relations manager summary decisive marketing manager drives company growth creative innovative marketing strategies skilled analyzing market trends customer needs develop highlyeffective targeted marketing campaigns experienced restaurant manager oversaw highvolume multimillion dollar restaurant versed planning daily operations staffing inventory management highlights brand development brand recognition optimization knowledge market trends quality leadership operations management full service restaurant background hiring training ability handle fastpaced environment experience marketing public relations manager april 2015 current company name city state roles responsibilities • develop execute integrated campaigns drive awareness press traffic revenue including public relations initiatives social media campaigns promotions partnerships on‐ offpremise events giveaways sponsorships • drive creative brainstorms generate bold inventive ideas • collaborate restaurant teams well corporate culinary operations accounting activate initiatives determining budget timeline staffing training methodology tracking evaluation • oversee multi‐channel messaging communications current prospective guests email marketing website social media public relations in‐store signage printed collateral loyalty program • direct help manage various regional public relations agencies overseeing strategy media outreach reporting • manage press inquiries including facilitating person phone email interviews materials requests media training chefs sommeliers managers executives paid unpaid filming opportunities celebrity chef appearances • supervise creation regional public relations marketing materials maintaining consistent brand standards • represent one group brands industry events cultivation local regional relationships restaurant hotel promotional event charity agency vendor partners • develop manage marketing budget effective tracking costs spending executing promotional activities programs within agreed upon budget prepare participate lead marketing portion pls monthly • monitor review report department activity results • manage three venues associated deliverables qualifications • marketing public relations‐related degree equivalent professional qualification followed minimum 5 years industry experience • experience aspects developing implementing marketing advertising public relations digital promotional programs meet brand objectives • experience managing team andor multiple venuesdepartments • positive self‐starter strong sense accountability commitment excellence assistant general manager april 2012 april 2015 company name city state daytoday management manage lead mentor floor managers staff ensure service maintained utmost quality levels develop risk management mitigation strategies represent one group investigating answering settling grievances absence general manager director food beverage maintain corporate mandates update track daily reports staffing team development analyze staffing requirements develop iteration plans assess opportunities future growth interview screen recruit job applicants coach train management staff responsible team performance – morale productivity energy fiscal responsibility monitor activities expenses assist setting monitoring sales forecasts profitability reports keep general manger informed sales key issues increasing sales marketing networking incentives staff raise guest check average assists maintaining budgeted revenues cost sales cos labor supplies operating cash flow ocf reviews monthly profit loss statement assigned acts variances education bachelor science marketing business 2011 marymount manhattan college city state usa,PUBLIC-RELATIONS +finance specialist summary work professional environment provide skills knowledge experience possess assistant success challenges endeavors presented seasoned financial specialist 20 years experience managing accounting needs across multiple platforms advanced technical knowledge including quickbooks excel highlights quickbooks software creative solutions accounting software microsoft outlook microsoft word excel daceasy accounting software paragon real fast forms real estate software programs evolv cs electronic record keeping system notary public confidentiality every aspect word excellent communication skills ability recognize peoples voices faces address personally self motivated work without supervision great organizational skills ability prioritize ethical approach finance goaloriented reliable experience finance specialist 112010 current company name city state initially hired accounts payable specialist promoted november 2012 essential functions include assure timely accurate preparation completion payroll functions conjunction human resources prepare post monthly journal entries gl track accounting state contract funds prepare monthly quarterly state reports assure input daily receipts reconciliation assure accurate record keeping fixed asset purchases responsible overseeing inventory control process agency assure accurate monthly completion reports annual audit process prepare process vouchers citycounty funding accounts receivable maintain spreadsheets tranactions backup accounts paybale specialist accounts receivable specialist serve primary trainer finance function clinical records systems many functions requred executive director human resources manager bookkeeper 102008 022010 company name city state full charge bookkeeping several companies ie accounts payable receivable functions payroll including irs reporting depositing funds also included keeping coding deposits bank reconciliations secretarial duties ie answering phones typing filing etc office manager bookkeeper 082008 102008 company name city state full charge bookkeeping ie accounts payable receivable functions payroll including irs reporting depositing funds secretarial duties ie answering phones typing filing etc inventory chemicals title escrow agent 082007 052008 company name city state title agent duties include research data entry compilation listingtitle commitment entering data fast software system secretarial duties ie answering phones typing filing etc entering verifying batched data courthouse recorded documents escrow agent duties include communication parties involved process escrow preparing hud1 settlement statements ordering deeds finishing loan docs full charge bookkeeperreal estate saleperson 031995 072007 company name city state full charge bookkeeping several llc ventures ie accounts payable receivable functions payroll including irs reporting depositing funds also included keeping track mineral checks coding deposits gross revenue less taxes bank reconciliations secretarial duties ie answering phones typing filing etc creating ads real estate listings focusing great attention respa guidelines photography ads entering listings mls system writing real estate contracts keeping due diligence dates making sure abided followup actions entire transaction closing overseeing representing east slope properties closings title company renew license plates vehicles receive monies county residents taxes answer phones filing typing reconciling funds transactions education accounting 1990 barnes business college city state us barnes business college years attended 19881990 accounting denver colorado computer programming 1987 parks junior college city state us parks junior college years attended 19851987 computer programming denver colorado high school diploma 1985 buffalo high school city state us buffalo high school years attended 19811985 high school diploma buffalo wyoming skills preparation monthly data submission cpa financial statement preparation accounts payable includes vouchering verifying coding applied vouchers offices within company entering bills paying accounts receivable full charge bookkeeping payroll bank reconciliations coding trial balance account reconciliations office manager marketing real estate contracts data entry escrow organizational skills inventory,FINANCE +engineering officer objective looking opportunities work research environment creating solutions using digital systems circuit well system level education master science electrical engineering 2017 north carolina state university city state usa bachelor engineering instrumentation control engineering 2013 netaji subhas institute technology city state india majored 7834 first class distinction academic merit award 201112 201213 experience engineering officer 072014 062015 company name city state spearheaded team electricians technicians carry preventive maintenance equipment lpg bottling plant role also entailed procurement spares materials maintain inventory plant major tasks involved maintenance calibration equipment cylinder gas leak detectors washer leak detectors gas analyzers etc upkeep electrical panels control systems maintenance drive units compressors lpg pumps etc modified developed various plant equipments improve production line throughput operations officer 062013 062014 company name city state oversaw operations lpg bottling plant production activities managed workforce production line give maximum production maintaining safety standards optimized production line equipment maintained regular calibration checks equipments like quality check machines produce hazard free bottled cylinders intern 062012 072012 company name city state engaged various automation control system design using distributed control systems programmable logical controllers learned interfacing instruments controllers respective communication protocols documented created report reference manual technical details various systems instruments presented company intern 062011 072011 company name city state learned various instruments used different process applications petroleum refinery knowledge use intrinsically safe devices hazardous areas ratings equipment per hazardous zones interfacing instruments distributed control systems parameters tuning pid controllers published work research paper kps rana n mittra n pramanik p dwivedi p mahajan virtual instrumentation approach neural network based thermistor linearization field programmable gate array experimental techniques volume 39 issue 2 pages 23–30 jan 2013 conference presentation k p rana vineet kumar neel pramanik nishant mitra sumit kumar shakya applications fpga custom waveform generation triggering metrology conference 8th international conference advances metrology admet organised jointly csirnpl metrology society india new delhi india feb 2013 projects company name city state engineering officer 122014 programmable logic controller plc based chain conveyor tripping system designed control loop interfaced allen bradely plc controller read current readings individual drive units provide appropriate tripping signals per motor health engineering officer 062014 infrared sensor based telescopic boom tripping system ir sensor based intrinsically safe system detects presence objects front moving machinery trips instantly operations officer 012014 infrared sensor based automatic hot air sealing machine modified old pneumatic based cylinder sealing system electropneumatic infrared sensor based sealing system improved production line performance 1000 cylinders hour company name city state bachelor engineering 062013 intelligent controllers hvac system implementation various control techniques power management like pwm pi control fuzzy pi control fpga target standalone controller hvac system designed implemented modern fractional order pi controller target obtained better results skills design software labview synopsys design vision modelsim cadence virtuoso programming languages cc verilog operating systems windows linux osx equipment oscilloscope spectrum analyzer multimeter accomplishments certificate merit academics nsit 201112 201213 green house vice captain senior secondary black belt taekwondo,ENGINEERING +electrical engineering lab technician summary 10 years experience technical support high speed networking semiconductor lab network administration problem resolution documentation lab management selfdriven team player strengths communication developing interpersonal ralationships possess excellent planning organization time management decisionmaking skills strategically coordinate collaborate crossfunctional departments individual maximize performance facilitating goals attaining operational excellence highlights ability test collect data diagnose trouble shooting skills system test boards eval boards lab networking knowledge 1g10g ethernet framers routers switches atm pon phy sonet digital home lab management charge systems lab procurement tools needed lab including maintain organize lab networking test bench setup fimiliar windows linux os ms office labview others proficient multimeters programmable dc power supplies frequency counters oscilloscopes function signal generators logic analyzers digital serial analyzer network traffic generatorperformance analyzer specialized test equipment ustc thermonic proficient schematic capture pcb layout tools pads cadence orcad mentor graphic view logic experience company name august 2007 october 2014 electrical engineering lab technician city state developed implemented test troubleshooting procedures hsio digital home access transport products supported products design verification characterization validation successfully managed lab lab network pcs test stations installation evaluation boards testing troubleshooting reworking components purchasing assembly vendors interfacing iso 9000 equipment calibration laboratory procedures esd control administration created schematic symbols captured schematics reviewed schematic gave recommendations understood schematic assembly drawings successfully built assembled tested debugged test fixtures evaluation reference boards provided ongoing support modification debugging design hardware software products performed pcb rework 0402 0201 components company name january 2002 june 2007 electrical engineering lab technician city state developed implemented troubleshooting procedures procedures tcp offload engines sonet framer products supported products design verification characterization validation successfully managed lab lab network pcs test stations installation evaluation boards testing troubleshooting reworking components purchasing assembly vendors interfacing iso 9000 equipment calibration laboratory procedures esd control administration created schematic symbols captured schematics reviewed schematic gave recommendations understood schematic assembly drawings successfully built assembled tested debugged test fixtures evaluation reference boards provided ongoing support modification debugging design hardware software products performed pcb rework 0402 0201 components company name april 1995 november 2001 electrical engineering technician pcb layout designer city state developed implemented troubleshooting procedures procedures t1e1 framers routers switches ethernet sonet atm processing products supported products design verification characterization validation successfully managed lab lab network pcs test stations installation evaluation boards testing troubleshooting reworking components purchasing assembly vendors interfacing iso 9000 equipment calibration laboratory procedures esd control administration created schematic symbols captured schematics reviewed schematic gave recommendations understood schematic assembly drawings successfully built assembled tested debugged test fixtures evaluation reference boards provided ongoing support modification debugging design hardware software products performed pcb rework 0402 0201 components education solano college associate degree electronics engineering technology state electronics engineering technology certificate quality assurance technology de anza college ca certificate pcb design copper connection ca skills assembly atm cadence calibration ca hardware dc debugging ethernet graphic iso 9000 labview layout linux os logic mentor access ms office windows multimeters network networking orcad oscilloscopes power supplies procurement purchasing quality assurance routers schematics signal generators sonet switches t1 test equipment trouble shooting troubleshooting validation view,ENGINEERING +light industrial maintenance residential professional summary skilled laborer thrives independently team member proactive creating safe productive environment reliable customer service representative extensive track record demanding sales account management environments core qualifications resultsoriented excel customer servicesales territory sales experience client relations creative problem solving project management proficiency microsoft software computer proficient quick learner contract negotiationreviewdrafting experience light industrial maintenance residential may 2014 current company name city state tested machinery equipment parts identify defects disassembled broken defective equipment facilitate repair reassembled equipment completed repairs assembled maintained physical structures using hand power tools operated tools hoists saws routinely inspected machinery equipment diagnose malfunctions used hand tools replace defective equipment parts performed pipe fabrication installation fitting according proper specifications inspected pipes piping systems assess quality condition hoisted loads using slings chains shackles hooks cables rigging equipment installed replaced water heaters drain pipes water supply lines cut beveled piping using cutting torches saws threading machines performed emergency oncall work hours evening weekends holidays installed inspected new existing plumbing lines 6 inches diameter operator march 2014 may 2015 company name city state simonton windows vinyl window manufacturing job description raw material handling cutting raw material automated two point welding bending vinyl shapes trapezoid octagon hexagon eyebrow halfround assembly automated two point corner cleaner extrusion operator january 2013 january 2014 company name city state machine operation maintenance weight quality checks fork truck certified raw material handling finished product handling csrdeliverywarehouse may 2012 august 2013 company name city state job description dry van delivery ill loading unloading customer service sales warehouse stocking silicone coater press operation june 2010 january 2011 company name city state job description operation silicon coater press microsoft excel responsible weight dye checks minor machine press maintenance fork truck adjusted machine feed speed machine malfunctioned changed equipment new product started machine operations inserting control instructions control units inspected finished products quality adherence customer specifications monitored adjusted production processes equipment quality productivity adhered applicable regulations policies procedures health safety environmental compliance worked managers implement companys policies goals reviewed operations conferred technical administrative staff resolve production processing problems set operated production equipment accordance current good manufacturing practices standard operating procedures started shut processing equipment troubleshooted problems equipment devices products account managercsr sales november 2009 may 2010 company name city state software experience dashboard ease system x express pay oms atlas easy scripter exchange plus explorer sales residential account manager southwest area retention customer service sales representative january 2006 november 2008 company name city state account manager 10000000 customer base excelled customer service retention production room shipping experience excel corel software director events january 2006 january 2008 company name city state sales outside sales community relations working cvb sports marketing agencies locations accordance events selling event sponsorships including cold calling appointment organization event activities including sponsorship sales merchandising promotions staffing facility setup teardown bracketing working events scheduling determining dates events planned executed leasing agentreal estate january 2006 january 2008 company name city state real estate leasing agent scheduling appointments potential renters determining move move dates collecting rent customer service general maintenance upkeep vinyl window manufacturing january 2002 january 2006 company name city state single hung assembly line double hung assembly line main frame assembly line air tools two four point welders two four point edge cleaners great teamwork forklift warehouse experience construction team crew lead january 1999 january 2001 company name city state roofing experience siding framing planned executed residential roofing siding jobs built disassembled scaffolds bracing barricades cleaned construction areas avoid hazards installed repaired roofs flashings surfaces removed old roofing materials efficient manner mentored junior team members providing guidance proper techniques safety continually cleaned work areas equipment swept cleaned roofs prepare application new roofing materials transported materials tools machines installation sites hoisted tar roofing materials onto roofs education high school diploma general studies 1996 terre haute north city state united states college courses information technology ivy tech city state united states intro microcomputers microsoft interests building custom pcs softball electronics running sports carpentry computer software skills assembly cold calling community relations corel software customer service delivery edge forklift frame framing information technology explorer marketing merchandising microcomputers microsoft excel excel exchange windows octagon operating system outside sales press real estate selling sales scheduling shipping staffing system x teamwork welding,APPAREL +pa media group summary position involving utilizing marketing management skills knowledge gained throughout education job experience highlights deep understanding google analytics analyzing website traffic trends help make business decisions experienced tracking optimize advertising campaigns heavy experience digital marketing search target ads email social display mobile sold managed numerous multi platform digital marketing plans reading interpreting digital reports extensive print experience effective leading team organized take direction well open minded customer service experience sufficient computer based skills work well pressure event planning experience reference available upon request experience pa media group 042015 current company name responsible maintaining growing real estate category help clients understand utilize pa media groups digital marketing platforms secure leads boost brand awareness involves deep understanding audience targeting sem seo smo email pinterest video rich media content marketing realtor builder apartment specific advertising print advertising collaborate clients come best strategies fit needs monthly reporting calls clients go advertising success analyzing google analytics account must google analytics daily responsible showing success advertising campaigns google analytics also must show trends optimize campaigns using google analytics deep understanding google analytics critical making sure clients making correct advertising choices provide clients every report need google analytics assist responsible creating monthly reporting decks clients reports summarize going website website traffic working best needs changed marketing strategy currently responsible managing one companys largest digital campaigns deep understanding google analytics manner utilize client healthcare account executive 032014 032015 main responsibility grow retain new old healthcare related businesses must find new business opportunities well maintain current book business must knowledgeable full understanding audience targeting sem seo smo email blasts pinterest video ads rich media content marketing whatever new product company launches position critical deep understanding google analytics must ability tie digital campaigns back customers google analytics able able translate information google analytics customers understand also find information useful goal indispensable resource customers currently response managing maintaining companies largest digital accounts must work whole healthcare team maintain open communication overlap prospecting efforts real estate executive marketing media consultant 072012 032014 company name responsible learning understanding selling products media kit accountable maintaining book business repair past customer experiences maintain current customer relationships create new relationships create develop effective marketing solution packages customers campaign management included utilizing google analytics optimize campaigns knowledgeable full understanding audience targeting sem seo smo email blasts youtube ads pandora ads project leader best york tab readers choice tab parade homes tab home show tab active part marketing committees york builders associations york economic alliance company representative responsible hitting monthly sales goals retail real estate digital responsible hitting goal tab responsible managing maintaining pitching largest local accounts marketing intern conference center shippensburg university spring semester 2011 worked customers internship made multiple documents packets helped coordinate set events sending eblasts trained vizergy started process getting new shippensburg brochure started designed brochure present shippensburg area commerce final project internship coordinating planning networking event 600 guests 052011 022012 company name sales associate responsible greeting customers assisting customers choices problems getting products selling credit card customers running cash register creating displays unloading organizing shipments unpacking shipment organizing carts putting together furniture leadership project leader point person best york tab readers choice tab parade homes tab home show tab training assisting new hires pier 1 imports coordinated plan events internship education bachelor science marketing general management 2012 shippensburg university john l grove college business city state marketing general management aacsb international gpa gpa 35 internship conference center shippensburg university deans list fall semester 2011 spring semester 2012 dale carnigie 2013 international gpa 35 internship conference center shippensburg university deans list fall semester 2011 spring semester 2012 dale carnigie 2013 skills ads advertising book brochure cash register content credit client clients customer service experience direction email event planning google analytics leadership managing marketing plans marketing strategy marketing networking organizing print advertising project leader reading real estate reporting retail selling sales video website,HEALTHCARE +digital production manager professional summary creative professional extensive project experience concept development experienced manager strong leadership relationshipbuilding skills 20 years managerial experience looking join company creatively challenge provide growth opportunities core qualifications strong verbal communication computer proficient conflict resolution quick learner proficiency adobe creative suite microsoft extremely organized office products excel employee development team leadership process implementation skilled operator igen4 various digital printing solutions equipment proficiency various forms bindery experience digital production manager 102012 current company name city state responsible aspects digital production premium printing graphic design company delivering highest quality production meeting client directed deadlines provided onsite training successfully led key projects resulted increase productivity reduction labor expenditures worked directly client sales art bindery departments meet client deadlines monitored multiple databases keep track equipment house stock inventory levels director production 052005 062012 company name city state supervision supervised team ten document specialists project development collaborated team document specialists completion various printing copy design projects documentation wrote edited documents keep staff informed policies procedures creative problem solving resolved production issues quality control team member development process improvement created new departmental procedures assessed organizational training needs protective services applied safety procedures policies outlined department safety manual reporting documented resolved production issues quality control computer proficiency used microsoft excel develop inventory tracking spreadsheets responsible aspects production premium business business printing graphic design company delivering highest quality production meeting client directed deadlines provided onsite training developed new process employee evaluation resulted marked performance improvements initiated procedures maintained quality standards resulted 14 revenue growth successfully led key projects resulted increase productivity reduction labor expenditures worked directly client sales service departments meet client deadlines supported vice president production daily operational functions buffalo location monitored multiple databases keep track location inventory assistant store manager 012001 012004 company name city state responsible aspects managing retail pharmacy including inventory management financial management goal setting employee development successful completion phase one management training course business sales specialist 012000 012001 company name city state responsible negotiating sale transactions perspective small business customers relation telecommunication needs including local long distance toll free multiple line location networking data referrals web hosting familiar various ordering billing systems bac dbmp wats op oon others meeting monthly sales quotas finished highest score 995 training classes merchandise manager 011999 012000 company name city state responsible aspects managing retail clothing store successful completion moduled management training program store manager district trainer 011996 012000 company name city state responsible aspects managing retail sporting goods store winner three consecutive sales performance contests resulting 10 annual growth education bachelor science communications video production 1997 state university new york city state communications video production associate arts sciences 1994 onondaga community college city state regents diploma 1992 thomas j corcoran high school city state skills billing systems creative problem solving client databases documentation financial management goal setting graphic design inventory management inventory managing management training microsoft excel negotiating networking organizational policies process improvement project development quality quality control reporting retail safety sales spreadsheets supervision telecom employee development web hosting,DIGITAL-MEDIA +set designer summary visual merchandiser committed staying current market trends consumer interests collaborates management create best product plans boost sales revenue delivering exceptional customer experience experience set designer jan 2014 current company name city state create concept craft sets used tv commercials websites newspaper advertisements brochures company magazine select furniture accessories draperies wall art props decorative quality appearance ensure set properly broken disposed use collaborate art director photographers direction style set make adjustments needed shooting filming photographers filming lighting crew visual merchandiser jul 2011 jan 2014 company name city state coordinate placement new merchandise showroom floor conduct periodic physical inventories furniture accessories develop create instore displays visuals communicate associates management acquire customer feedback coordinate showroom management bring new products based sales demand select limited ltd products available certain stores based demographics demands customers within region revamp restore showroom walls patching holes painting necessary ensure showroom maintains fresh updated polished look create floor plans customers selecting furniture fabrics finishes accessories spaces completed projects residential assisted living facilities designing staging apartments viewing prospective residents maintain organized welcoming store environment creating inviting visually appealing environment customers head resident advisor aug 2008 may 2010 company name city state served staff leader peer mentor resident advisors assisted final planning preparation presentation ra training led professional staff coordination implementation ra selection coordinated residential security aide training assisted supervision directed students proper references social personal academic support necessary worked residence life staff members others create atmosphere promotes positive interpersonal educational social professional development intentional programming served weekly onduty rotation responded student crisis situations maintain constructive positive attitude fosters personal professional growth enhances quality life residence halls residents education bachelor arts interior design may 2011 cazenovia college city state gpa gpa 35 skills merchandising communication skills sales retail customer service microsoft office microsoft excel multitasking,DESIGNER +pastry chef server summary main goal ensure procedures followed seating serving guests make sure staff act way promotes guest satisfaction handle issues complaints pleasure design implement training servers bussers hosts baristas bartendersl training involve raining menu items well shadowing servers learn restaurants procedures standards additionally work side side kitchen manage rand team assist restaurants cost controls helping develop systems manage product waste labor costs breakage also oversee facility upkeep ensuring front house areas clean meet restaurant standards arranging repairs made timely manner facilities maintenances needed highlights strong organizational skills active listening skills seasoned conflict resolution sharp problem solver energetic work attitude inventory control familiarity courteous demeanor top sales performer customer service expert adaptive team player openingclosing procedures accomplishments customer service researched calmed rapidly resolved client conflicts prevent loss key accounts customer assistance worked company systems live support diligently completed assigned tasks working overtime needed computed data reports provided required weekly monthly quarterly reports listing sales figures client track records experience pastry chef server may 2014 september 2015 company name city state effectively managed assisted kitchen staff producing food banquets catered events member dining areasconsistently produced exceptional menu items regularly garnered diners praise line cook march 2013 march 2014 company name city state regularly developed new recipes accordance consumer tastes nutritional needs budgetary considerationsprovided nutritious safe visually appealing innovative properly prepared flavored food dishwasher april 2012 november 2012 company name city state consistently kept clean safe environment adhering federal state local sanitation safety requirements maintained system control storage temperatures proper functioning kitchen equipment customer service rep september 2012 december 2012 company name city state developed highly empathetic client relationships earned reputation exceeding sales goalsachieved high sales percentage consultative valuefocused customer service approach catering assistantserver january 2007 january 2008 company name city state accepted payment customers made change necessarychecked patrons identification ensure met minimum age requirements consumption alcoholic beveragescleaned bars work areas tablesassisted diners seating needed customer service representative march 2004 november 2007 company name city state assigned point person plan event logistics trade show resulting 250000 revenue effectively cross trained processing freight vendor relations administrative support event set upbreak logistics planning shift manager january 2001 january 2003 company name city state promoted within 1 month shift manager supervising 20 employees managed daily restaurant operations created staff schedules trackedreviewed inventory cross trained staff closed cash drawer ran sales reports volunteer experience southwest behavioral health provided approximately 50 meals daily homeless outreach program completed 16 week training serving practical emotional needs victims following traumatic events victims rights support criminal investigation information referral community resources community kitchen student company name city state selected participate foodservice training program developed knife skills exposure aspects kitchen operations maintained food nonfood storage areas including walk reach coolers walk freezer pantry paper room provided onsite catering events ensured quality control standards completed professional cooking curriculum properly received food supply ensured product safety assisted chef instructor crew supervision aspects production collaborated students instructors develop menus learned proper cooking techniques leading sauces experienced cooking methods southwest behavioral health provided approximately 50 meals daily homeless outreach program education associate science degree social science studies administrative justice studies 2012 mesa community college city state social science studies administrative justice studies st marys food bank alliance community kitchen certifications national restaurant association servsafe manager certification maricopa county food handlers card adult cpr first aid fire safety certification skills administrative assistant administrative support behavioral health conflict resolution cooking cpr customer service special events first aid goal setting instructor inventory team development logistics marketing excel microsoft office payment processing quality control reporting restaurant operations safety selling sales sales reports supervising supervision type vendor relations workshops,CHEF +bookseller professional profile ever since ive able work day turned 16 got job walmart walmart year half reason leaving job walmart get second job coop class high school work jobs months quit walmart couldnt work job schedule associate walmart work different departments apparel jewelry worked cashier currently work childcare help pursue future career speech language pathology experience customer service talking parents children consider driven hard worker given task complete best ability qualifications customer service mindset receive return merchandise enthusiasm professional appearance restocking cheerfulness efficiency experience bookseller 082016 current company name city state cleaned straightened work area bagged merchandise following standard procedures organized register supplies worked customer service resolve issues unboxed new merchandise rotated stock maintain freshness operated cash register proficiency provided professional courteous service times worked overtime shifts busy periods teacher closer 092014 current company name city state time southside christian childcare preschool learned many things simple things properly sanitize changing table take care child bad accident learned better communicate others care children properly responsibilities teacher teach children things learning according curriculum age range also fun responsibilities closer included making sure rooms clean ready next day make sure dishes done importantly doors locked secure establish enforce rules behavior procedures maintaining order organize lead activities designed promote physical mental social development games arts crafts music storytelling field trips teach basic skills color shape number letter recognition personal hygiene social skills observe evaluate childrens performance behavior social development physical health read books entire classes small groups attend childrens basic needs feeding dressing changing diapers provide variety materials resources children explore manipulate use learning activities imaginative play prepare materials classrooms class activities identify children showing signs emotional developmental health related problems discuss supervisors parents guardians child development specialists meet parents guardians discuss childrens progress needs determine priorities children suggest ways promote learning development adapt teaching methods instructional materials meet students varying needs interests apparel jewelry associate cashier 042013 012015 company name city state responsibilities apparel associate walmart included cleaning apparel folding clothes watching fitting rooms answering telephone putting new merchandise using handhelds find products stock cashier walmart responsibilities included customer service making sure register always clean ready next customer apparel also working jewelry counter responsibilities included making sure cases locked making jewelry sales learning put items layaway making sure count merchandise correct greet customers ascertain customer wants needs describe merchandise explain use operation care merchandise customers recommend select help locate obtain merchandise based customer needs desires answer questions regarding store merchandise compute sales prices total purchases receive process cash credit payment prepare sales slips sales contracts help customers try fit merchandise open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits prepare merchandise purchase rental watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock ticket arrange display merchandise promote sales education high school diploma jun 2015 oldham county high school city state united states skills cash handling cashier cash registers communication skills customer service speak english learning asl inventory listening ms office teaching time management,APPAREL +manager digital marketing communications objective obtain health analytic consultant position unitedhealthcare professional career continuing utilize expand analytic organizational interpersonal skills skills 19 years experience healthcare business development marketing planning analysis develop manage website advocate physician partners regarding managed care clinical integration population health management programs mined data provide qualitative quantitative analysis key stakeholders including executive team regarding business initiatives implement innovative solutions manage improve patient health strategies include incorporating wearable apps patient portal telehealth appointments online scheduling immediate care extensive knowledge skills experience technical databases software content management systems html code google analytics google adwords microsoft office excel outlook powerpoint sharepoint word professional experience manager digital marketing communications aug 2014 current company name project manager advocates new physician profiles 51 increase new patient appointments producing downstream revenue 32m based 1250patient 13m physician profile views 46 increase total calls yoy launched site 3 months implemented benchmark assessment reviewed evaluated integrated healthcare systems nationwide presented executive summary outlined results recommendations improvements develop datadriven strategies transform consumer intent action drive conversions project manager amgdoctorscom 23 increase visits yoy 8 increase pageviews 41 traffic comes mobile devices due responsive design social media ad campaigns 6648 web appointments scheduled amg doctorscom 2015 producing 83 million dollars downstream revenue based 1250patient manager advocatedocscom advocates first digital physician platform providing latest alerts policies physician referral database exponential monthly growth 26mom collaborated managed care team develop online communications monitor expenditures ensure implementation projects cost effective senior web specialist jun 2007 aug 2014 company name implement manage continuous improvements based digital dashboards market research increase effectiveness amgdoctorscom online marketing initiatives research implement effective online strategies optimize search engine optimization seo page titles content layout design metaalt tags headings links images develop google adwords campaigns meeting customers conducting research developing proposal developing google ads keywords tracking results using google analytics modifying campaigns improve results prepare present review reports variety databases within google analytics identify prioritize delegate projects team members project elements include edits adding content design layout project updates project review senior planning analyst jan 2006 jun 2007 company name conducted online competitive analysis order identify competitor strategies specific site system growth initiatives created presented market assessments recommendations executive management based analytic results analyzed physician loyalty market share jan 2006 aug 2006 company name interim director crm data warehouse managed crm data warehouse budget system hospital initiatives developed crm projects determine return investment marketing department departments within strategic planning growth identified internal customers needs collected data obtaining customers objectives using crm database interpreted results assist strategic planning marketing developed conducted crm training planningcrm analyst internal customers entailed data sources relational databases setting theories building filtersqueries creating mail lists generating standard reports producing demographic profiles encounter analysis determining roi created sql reports using crm database filtered data allegra idx contact center database credentialing office physician lists internal customerpatient source lists analyzed compiled results organized report presented data systemdepartmental strategic planning education masters science public service management healthcare administration 0604 depaul university public service management healthcare administration bachelor science biological sciences 596 university illinois biological sciences professional affiliations member american marketing association member depaul university alumni association member university illinois alumni association awards 2016 biakelsey golocal award sales revenue 2016 best healthcare provider integrated ad campaign internet advertising award,ADVOCATE +sales summary 17 years sales operations management experience specialty bigbox retail 4 years sales experience automotive sector experienced hiring training supervision coaching proven skills operations human resource management planning negotiating organizing overseeing projects events committed highest work ethic attainment organizational goals objectives highlights excellent interpersonal coaching skills sales leadership development performance metrics detailoriented procedure development employee engagement conflict resolution onboarding training recruiting performance coaching counseling operations management human resources management pl management powerful negotiator accomplishments drove store ranking 297 company top 10 less 6 months taking store increased yearoveryear sales 60 oversaw multiple stores southeast worked directly local management drive sales operational success initiated sales merchandising policies adopted companywide recipient best buys top gun award multiple times sales productivity experience sales 072015 current company name city state identified prospective customers using lead generating methods performing average 30 cold calls per day participated various incentive programs contests designed support achievement production goals developed tool track monitor personal sales opportunities deals progress finished contracts responsible implementing businessbuilding relationshipbuilding expectations uniquely assigned accounts customers took daily inbound calls internet inquiries faxes consumer business credit applications assigned accounts clients consistently met exceeded department expectations productivity accuracy levels sales 082012 072015 company name city state implemented consultative selling approach clients contacted new existing customers discuss needs could met specific products services quoted prices credit terms bid specifications negotiated prices terms sales service agreements completed 3060 outbound calls daily average conversion rate 50 responded customer inquiries timely manner maintained exceptionally high csi scores offering highest quality customer service possible maintained customer relationships sale generate referrals repeat business took role fi manager four month period maintained highly accurate paperwork average 1100 backend per deal helped develop internet sales team worked internet deals initial submittal sale delivery process advanced user xtreme service drive sales management software generating pipeline account reports weekly store manager 082011 082012 company name city state directed supervised employees engaged sales inventorytaking reconciling cash receipts determined staff promotions demotions terminated employees necessary completed weekly schedules according payroll policies maintained daily record transactions addressed corrected sales staff communication issues tactful effective manner opened new store location assisted recruiting training new staff market area managerstore manager 032008 082010 company name city state oversaw general operations 5 stores southeast developed shared best practices across company oversaw development launch multiple product lines recruited hired trained new employees various stores store openings revamped instore sales merchandising programs resulting 60 improvement sales mentored coached trained 10 team members identified inefficiencies made recommendations process improvements conducted new employee orientation foster positive attitude toward organizational objectives identified staff vacancies recruited interviewed selected applicants designed floor plan make store experience interactive engaging trained new managers store procedures policies worked closely district manager formulate build store brand evaluated returnoninvestment profitloss projections store manager 062006 032008 company name city state directed supervised employees engaged sales inventorytaking reconciling cash receipts reorganized sales floor meet company demands stocked restocked inventory shipments received addressed customer inquiries resolved complaints completed series training sessions advance assistant manager store manager trained staff deliver outstanding customer service completed weekly schedules according payroll policies delivered excellent customer service greeting assisting customer department manager 041997 032004 company name city state addressed corrected sales staff communication issues tactful effective manner trained staff deliver outstanding customer service wrote order supply requests replenish merchandise completed weekly schedules according payroll policies directed supervised employees engaged sales inventorytaking reconciling cash receipts reorganized sales floor meet company demands stocked restocked inventory shipments received delivered excellent customer service greeting assisting customer served mentor junior team members led trainings 20 employees weekly basis planned led training programs staff development offered specific training programs help workers improve sales merchandising inventory control managed new product content releases department manager 011993 011997 company name city state trained staff deliver outstanding customer service reorganized sales floor meet company demands stocked restocked inventory shipments received addressed customer inquiries resolved complaints delivered excellent customer service greeting assisting customer education bachelor arts religion psychology 2006 charleston southern university city state skills customer service directtovendor buyingordering internet sales inventory control loss prevention merchandising multiunit management negotiatingclosing onboarding payroll pl management planning receiving recruiting sales coaching training sales management store relocation remodeling team leadership mentoring vendor relations,SALES +consultant summary hr professional nearly 5 years experience expertise hr operations benefits employee relation hris payroll hr metrics employee database management expert communicator negotiator strong conflict resolution skills developing implementing hr plans procedures smoothly little guidance highlights microsoft office excel erpplatform sap oracle 11x 12x reporting excel cognos oracle bi discoverer time keeping kronos kaba compensation benefits management hris budgetary planning audit mis legal compliance training excel advance excel sap oracle cognos oracle hr implementation requirement gathering process flows testing training documentation recruittoretire process payroll benefits self service hr sshr sap hris payroll calculation benefits management personnel time management evaluation personal traits great communication skills excellent interpersonal skills dependable cooperative quick learner organized multitasking hr skills compensation benefits management hris budgetary planning audit mis legal compliance training excel advance excel sap oracle cognos oracle hr implementation requirement gathering process flows testing training documentation recruittoretire process payroll benefits self service hr sshr sap hris payroll calculation benefits management personnel time management evaluation personal traits great communication skills excellent interpersonal skills dependable cooperative quick learner experience january 2012 april 2014 company name state managed compensation benefits 1300 employees loreal india pvt ltd consist brands keratase matrix kielhs lancôme maybelline loreal paris one major project company played key role oracle hrms implementation working hr team gather information providing team requirement documents documenting process flows help team understand current businesses flows company business flows loreals recruittoretire process learning management process irecruitment process many training hr team oracle erp working team implement complex reports hsse equivalent osha era equivalent eeo maternity act provident fund equivalent 401k working hr team testing reports integrity system another project key player integration payroll newly acquired company january 2012 april 2014 company name state managed compensation benefits 1300 employees loreal india pvt ltd consist brands keratase matrix kielhs lancôme maybelline loreal paris one major project company played key role oracle hrms implementation working hr team gather information providing team requirement documents documenting process flows help team understand current businesses flows company business flows loreals recruittoretire process learning management process irecruitment process many training hr team oracle erp working team implement complex reports hsse equivalent osha era equivalent eeo maternity act provident fund equivalent 401k working hr team testing reports integrity system another project key player integration payroll newly acquired company consultant january 2011 january 2012 company name handled entire employment cycle onboarding exit formalities processed monthly salary salary change stemming merit increases promotion incentives pay adjustment reconciled payroll account maintained payroll accuracy released payment timely per deadlines processing midyear annual performance review per cycle along payroll handling hr data oracle ensuring accurate timely maintenance employee records including data entry new hire termination transactions changes employee recordsdate tracking updating details like job movement promotions employee personal details worked projects senior management create fair hr policies procedures ensuring continuous improvement efficiencies created implemented exit interview process regular reporting hr metrics like new hire cost employee cost attrition rate termination rate benefits cost annual budgeting trending various compensation benefits packages ensuring accurate cost allocation addressing inquiries raised employee management ongoing employee relation issues achievements appreciation certificate received loreal india pvt ltd contribution successful payroll integration new brand loreal india led hr operation payroll 700 employees deputed rohini industrial voltas indias largest air conditioning company electrical mechanical projects responsibilities handling end end activities onboarding exit formalities orientation new recruits maintain employee files record purpose conducted background checks verify references issuance letters appointment confirmation increment termination relieving experience letter etc end user hris sap managed payroll attendance system preparation reports like headcount salary cost audit processing full final settlement maintaining mis final settlements served link management employees handling questions helping resolve work related problems achievement single point contact across employment life cycle hence saved companies cost performing dual responsibility hr operations payroll executive hr payroll january 2008 january 2011 company name single point contact representative 2000 employees esteemed clients like managed phases recruitment like understanding job vacancies client posting job job boards screening candidate taking interviews processing salary esteemed clients submitting final salary register accounts per time frame ensuring timely disbursement salary expense reimbursement also taking account statutory compliances deductions reconciliation accounts payouts released timely raising salary invoice clients payment process preparation wage registers muster roll leave cards per specified acts maintaining good relations clients personal meetings staffers clients regular intervals achievements appreciation letter received lobo staffing solutions pvt ltd contributing areas beyond roles responsibilities initiative taken supporting department managers completion work education bachelors degree arts economics may2006 university mumbai arts economics bachelors degree arts economics may2006 university mumbai arts economics hr certification institute phr certification december 2015 saylor academy hr certification institute phr certification december 2015 saylor academy human resource management certification 2014 ulyanovsk state university russia human resource management certification 2014 ulyanovsk state university russia diploma human resource 2008 welingkar institute management india human resource diploma human resource 2008 welingkar institute management india human resource mba human resource human resource mba human resource human resource additional information authorize work usa employer dont need sponsorship skills benefits budgeting bi cognos great communication skills excellent interpersonal skills continuous improvement client clients data entry dependable documentation erp senior management frame hris human resource management hr kronos legal compliance letters mechanical meetings excel microsoft office 2000 mis multitasking oracle payroll process payroll personnel policies promotion quick learner recruitment reporting requirement sap settlements staffing time management,CONSULTANT +teacher summary seeking education coordinator position company allow fully manage curriculum development coordinate job training opportunities utilize communication organizational problem solving skills highlights microsoft office word outlook excel powerpoint publisher access teaching strategies gold cdainfants toddlers maryland child care credential pcs web leadership skills time management skills verbal communication skills organizational skills teamwork skills teaching skills resourcefulness patience responsibility reliability determination multitasking basic clerical knowledge reliable experience teacher 012014 current company name city state plan conduct activities balanced program instruction demonstration work time provides students opportunities observe question investigate confer staff members plan schedule lessons promoting learning following approved curricula prepare materials classrooms class activities establish enforce rules behavior procedures maintaining order organize lead activities designed promote physical mental social development games arts crafts music storytelling field trips assimilate arriving children school environment greeting helping remove outerwear selecting activities interest attend staff meetings serve committees required attend professional meetings educational conferences teacher training workshops maintain improve professional competence offered detailed daily reports outlined childs activities read stories children taught painting drawing crafts incorporated music art activities encourage creativity expression teacher 012008 012014 company name escorted children outings trips local parks zoos plan conduct activities balanced program instruction demonstration work time provides students opportunities observe question investigate confer staff members plan schedule lessons promoting learning following approved curricula prepare materials classrooms class activities establish enforce rules behavior procedures maintaining order organize lead activities designed promote physical mental social development games arts crafts music storytelling field trips assimilate arriving children school environment greeting helping remove outerwear selecting activities interest attend staff meetings serve committees required attend professional meetings educational conferences teacher training workshops maintain improve professional competence offered detailed daily reports outlined childs activities read stories children taught painting drawing crafts incorporated music art activities encourage creativity expression security property clerk 012007 012007 company name city state type format proofread edit correspondence documents notes dictating machines using computers typewriters prepare meeting agendas attend meetings record transcribe minutes answer telephones switch board direct calls take messages operate office machines photocopiers scanners facsimile machines voice mail systems personal computers office automation clerk 012006 012006 company name city state type format proofread edit correspondence documents notes dictating machines using computers typewriters prepare meeting agendas attend meetings record transcribe minutes answer telephones switch board direct calls take messages operate office machines photocopiers scanners facsimile machines voice mail systems personal computers education med educational leadership may 2015 concordia university city state educational leadership ba sociology 2011 university maryland eastern shore princess city state sociology skills arts conferences edit facsimile instruction leadership skills notes materials meetings access excel microsoft office outlook powerpoint publisher word multitasking office machines organizational skills photocopiers scanners switch teacher teaching teamwork telephones time management type typewriters verbal communication skills voice mail workshops,TEACHER +engineering manager professional summary experienced product development engineer manager able collaborate cross functional team well customers sales bring brand new offerings new markets skilled managing cross functional team continuous improvements meeting project deadlines offering 6 years experience field skills microsoft office microsoft project product development quality research six sigma green belt solid works visio prioritization personnel management critical thinking skills team management analyst visio agency consulting cost analysis critical thinking designing dialysis direction develop drug functional iia iso leadership market development microsoft office microsoft project personnel management design process product development product management quality researching research sales six sigma solid works team management validation work history engineering manager 032018 current city state create maintain technical files per mdr requirements well attaining 510k legacy products assess testing gaps legacy products design creep experienced working multiple departments experienced training leading engineers order investigate field complaints gap analysis building technical filesdhf experienced leading team engineers lead aspects design process including regulatory needs per market development per design control tasked create test plan analysis existing class ii iii products testing per latest applicable requirements trained team conducting project related cost analysis test gap analysis researching isoen isoastm requirements leading companywide eu mdr product transfer testing infusion products dialysis products standalone products provided technical direction mdr 510k related projects initiatives engineers technicians project engineer ii 032017 032018 company name – city state working product management clinical analyst sales regulatory determine optimal design inputs new products completed design transfer attained 510k class iib device year lead cross functional team including consulting agency order develop drug device combination product research optimal process using doe order mass production leading aspects design control designing solid works process validations vv testing analyzing resolving field failures investigation testing experienced working international regulatory teams providing information foreign registration responsible gap analysis test planning order create meet deadline projects experienced reviewing approving validation activities well provide support staff achieve project milestones experienced working cross functional teams complete projects tasks engineer 062013 032017 company name – city state worked bring drug device combination product mass production completed new class iia product completed project 10 months completing capas resolving field failures research testing developed new testing methods designed tooling new testing experienced using injection molding machine create test prototypes found cheaper responsible vendor mri related testing education bachelor science mechanical engineering 052013 temple university city state certifications management leadership certification six sigma greenbelt certification work history engineering manager 032018 current city state create maintain technical files per mdr requirements well attaining 510k legacy products assess testing gaps legacy products design creep experienced working multiple departments experienced training leading engineers order investigate field complaints gap analysis building technical filesdhf experienced leading team engineers lead aspects design process including regulatory needs per market development per design control tasked create test plan analysis existing class ii iii products testing per latest applicable requirements trained team conducting project related cost analysis test gap analysis researching isoen isoastm requirements leading companywide eu mdr product transfer testing infusion products dialysis products standalone products provided technical direction mdr 510k related projects initiatives engineers technicians project engineer ii 032017 032018 company name – city state working product management clinical analyst sales regulatory determine optimal design inputs new products completed design transfer attained 510k class iib device year lead cross functional team including consulting agency order develop drug device combination product research optimal process using doe order mass production leading aspects design control designing solid works process validations vv testing analyzing resolving field failures investigation testing experienced working international regulatory teams providing information foreign registration responsible gap analysis test planning order create meet deadline projects experienced reviewing approving validation activities well provide support staff achieve project milestones experienced working cross functional teams complete projects tasks engineer 062013 032017 company name – city state worked bring drug device combination product mass production completed new class iia product completed project 10 months completing capas resolving field failures research testing developed new testing methods designed tooling new testing experienced using injection molding machine create test prototypes found cheaper responsible vendor mri related testing skills microsoft office microsoft project product development quality research six sigma green belt solid works visio prioritization personnel management critical thinking skills team management analyst agency consulting cost analysis critical thinking designing dialysis direction develop drug functional iia iso leadership market development microsoft office microsoft project personnel management design process product development product management quality researching research sales six sigma solid works team management validation visio,ENGINEERING +finance manager executive profile financial lead company oversight committed strategic management quality performance partner organization leaders effectively align support key initiatives builds retains high performance teams hiring developing motivating skilled professionals skill highlights business development performance management customeroriented team training development highly analytical budgeting forecasting expertise accounting finance lead leadershipcommunication skills professional experience finance manager september 2013 current company name city state financial accounting lead division responsible pl performance achieving ebtia working capital targets partner executive team driving strategic growth initiatives customer mda negotiations margin schedules profit models monitors divisional sox compliance month end procedures gap closure performance manages supports inventory control team accounting clerk staff contract coordinators senior administrator october 2011 september 2013 company name city state role senior administrator responsible internal accounting human resource functions review gl distribute pl reports usa headquarters south east asia sea distribution center prepares budgets forecasts departmental executive level supervise administrative customer service staff ensuring daily operations production department standards maintained implemented control procedures training decision makers key ratios operating activities developed maintains interactive sales reporting analysis system database used marketing sales managers operational department evaluate inventory levels monitor cogs ensures raw material price fluctuations inline product pricing negotiate vendor contracts research alternative cost saving programs review aging reports oversee collection efforts maintains sufficient cash flow minimal bad debt established solid human resource position implemented necessary policies ensuring company compliance state federal regulations performs full gamut human resource tasks hiring termination director accounting february 2007 june 2011 company name city state director accounting primary role monitor control systems management reporting ensuring accurate timely preparation financial statements supervised monitored accounting staffs daily club financial activity efficient business performance ap ar payroll gl analysis inventory cash bank reconciliation reconcile assemble period end balance sheet packages monitored created monthly inventory analysis four inventory accounts establish maintain internal controls according gaap sox annual audits prepared weekly financials maintained budgets prepared forecasts club department heads filed monthly annual tax documents processed new hires terminations performed human resource functions trained director accountants nearby affiliate clubs accounting benefits manager june 2006 february 2007 company name city state performed accounting support three company locations accounts payable accounts receivable financial statement preparation executive staff financialvariance analysis budgets future projections managed medical billing collections deposit reviewed reports medical billing system provided reconciliation six bank accounts administered companys fsa employee accounts setup monitored budgets departmental managers developed provided training cost conscious approach identified wrote implemented employee exit interview process evaluated termination reasons prepared reports data appropriate retention methods reviewed created company policies time attendance education bachelor science business administration human resource management western international university gpa cum laude cum laude accounting certificate george mason university accounting honors society 2010 skills accounting accounts payable accounts receivable administrative ap approach balance sheet bank reconciliation budgets cash flow contracts customer service database financials financial financial statement preparation preparation financial statements fsa hiring human resource management human resource inventory inventory levels inventory control director management reporting marketing medical billing payroll performance management policies pricing product management reporting research sales sales reporting tax variance analysis,FINANCE +senior digital marketing specialist summary digital marketing professional experienced seo ppc account management knowledgeable conversion rate optimization content marketing analytics proficient wide variety seoppc tools highlights excellent written verbal communicator superb time management skills crossfunctional team leadership focused driven skilled multitasker resultsoriented deadlinedriven selfdirected detailoriented customer serviceoriented quick learner selfmotivated professional microsoft office suite desktop publishing software graphics editing software web analytics software project management software social media management tools user experience ux design principles content management systems cms html css knowledge account management digital marketing search engine optimization search engine marketing experience 032015 current senior digital marketing specialist company name city state 012014 112014 senior seo specialist company name city state applied ethical seo best practices performing tasks keyword research competitive analysis content optimization meta tag creation alt tag creation social media optimization analyzed reviewed implemented changes improve organic search page rank client b2c websites claimed business listings provided location data syndication data aggregators implemented website migrations 301 redirects sitemaps robotstxt file fixed 404 errors digital copywriter developed grammatically sound benefit driven search engine friendly content global client b2c websites produced unique engaging content marketing pieces crosschannel partners featured supported liveedits saas product service offerings created maintained online product user guides aurora liveedit cms interface best practices documentation guide internal implementation managed maintained organizations website social media accounts google linkedin facebook twitter linking relevant information together adding photos graphics appropriate keep visually appealing engaging 062013 022014 lead project manager company name city state managed mentored team project managers set continually managed project expectations clients delegated tasks responsibilities appropriate team members coordinated production trafficking start finish including client onboarding development distribution project information design integration content entry seo quality assurance training launch 012013 062013 digital copywriter contractor company name city state developed grammatically sound benefit driven search engine friendly content liveedits global client b2c websites produced unique engaging content marketing pieces crosschannel partners featured supported liveedits product service offerings created maintained online product user guides aurora liveedit cms interface best practices documentation guide internal implementation 062009 052012 communications membership coordinator company name city state wrote copy edited designed distributed news releases print electronic newsletters educational outreach materials variety water related issues managed maintained organizations website social media accounts linkedin facebook twitter linking relevant information together adding photos graphics appropriate keep visually appealing andengaging managed donor database electronic list serv maintaining accurate records donors gift histories electronic subscription preferences managed special event tradeshow promotion operations expenses logistics including volunteer management logistics sponsorships event budgets analyticstracking event roi 062009 062009 marketing assistant company name city state established effective working relationships clients government officials media representatives managed internal communications including production management print electronic newsletters identified qualified new candidate leads prospecting cold calling networking referrals targeted emails direct mail coordinated administrative processes associated recruitinghiring including resume reviews scheduling interviews processing correspondence documenting candidate activity coordinating new hire activities handling confidential material facilitating required background screens supported agency managers calendar management tracking recruiting budget maintaining filing systems answering screening phone calls education 2002 bachelor science mass communications st cloud state university city state certifications google adwords certified professional valid february 2017 google analytics individual qualification valid september 2016 ​ skills independent selfstarter analytical statistical skills passion datadriven decision making strong organization time management skills handles multiple projects details simultaneously excellent oral written communication skills communicates collaborates crossfunctionally possesses unquenchable thirst learning insatiable hunger selfimprovement,DIGITAL-MEDIA +lead designer career focus professional experience dealing optimization complex processes systems well providing steel framing solutions residential commercial applicationsdedicated engineer excellent technical analytical communication skills demonstrated 4 years experienceexperienced cad drafter solid knowledge practical application engineering science technology proven ability manage multiple projects meet critical deadlines skills certification six sigma greenbelt technical experience software platforms softwarealgorithm design development engineering software softwarealgorithm design development strong presentation skills process improvement team player mechanical designimplementation visual basic inventor fusion 2013 project management training program implementation scheduling tools laboratory evaporators tube furnaces synopsys prime mathworks matlab microsoft visual basic ms sql server 2008 arena flow layouts time studies accomplishments statistical analysis performed data collection statistical analysis resulted sound recommendations adopted department testing evaluation analysis tested equipment ensure compliance analyzed data provided recommendations resulted adoption new costsaving equipment autocad software utilization produced drawings maintained archived retrieved cad files drawing documents completion four commercial projects document control served document control specialist design micro precision apertures sheet metal enclosures membrane switches cabling following proper standards cadd training supervised trained associate drafters organized delegated projects according coworkers abilities drafting prepared sheet metal fabrication drawings modifications commercial specification drawings compliance companys drafting standards applied materials drafting standards prepared sheet metal fabrication drawings modifications commercial specification drawings compliance industry standards autocad software utilization produced drawings maintained archived retrieved cad files drawing documents completion four commercial projects document control served document control specialist design micro precision apertures sheet metal enclosures membrane switches cabling following proper standards project management supervised project production efforts ensure projects completed company standards time within budget constraints professional experience lead designer 042014 current company name city state managed numerous projects simultaneously within budgetary restrictionsdesigned carts frames doors panels enclosures brackets using inventor autocadcreated mobile modular custom container structures variety applications including storage offices mobile labscollaborated engineers project managers regarding design parameters client projectsoperated computerassisted engineering design software complete engineering tasks deadline ad hoc basisdrew sketches accurate scale showing relation proposed installations existing facilities exact specifications dimensions autocad engineer 082013 052015 company name city state tenure contributed development pride park midlothian high school woods chapel galveston industrial craig lf partners independently developed new exciting products commercial residential framework design created engineering shop drawings roofs floor layouts wall panels trusses deck designs blue prints worked directly local architects contractors preparing cad work samples played instrumental role meetings presentations also built study presentation models display skills used autocad 3d vertex bd key truss 1184 steel smart 70 solidworks blueprints shop drawings hilti profis anchor inventor fusion 2013 nitro pro 8 vu 360 steel view key build steel designed carts frames doors panels enclosures brackets using inventor autocadresolved part assembly discrepanciesmanaged numerous projects simultaneously within budgetary restrictionsdesigned carts frames doors panels enclosures brackets using inventor autocadcollaborated engineers project managers regarding design parameters client projectscreated mobile modular custom container structures variety applications including storage offices mobile labs project engineer 082012 052013 company name city state tenure contributed 35 million dollar facility expansion reduced distance travel 84 time 71 increased production 20 produced rate returassisted sales force programming customer requirements expectations providing practical solutionsn approximately 26 manufacturing facility layout planning using cad designs created team project journal served progress log skills used flow charts spaghetti charts time studies cost analysis paretos principle simulation construction aide 062006 052013 company name city state designed plan leadership conference young professionals developed budget sponsorship packages raise funds used adobe photoshop design conference logo saved chamber 3400 tested monitored product safety leading safer electronic communications products education training bachelors science industrial engineering may 2013 louisiana tech university city state industrial engineering member iie club advanced coursework industrial engineering affiliations alpha phi alpha national society professional engineers nspe skills adobe photoshop autocad 3 blueprints budget cad charts cost analysis funds layout leadership lingo logo mathcad meetings excel ms office power point word minitab presentations progress simulation six sigma solidworks vertex view visual basic,DESIGNER +history teacher professional summary employed administrative assistant similar role interpersonal communication time management problem resolution organizational skills benefit company technicallyadept job title advanced knowledge ms office suite experience creating excel databases powerpoint presentations qualityfocused job title committed approaching administrative tasks tenacity attention detail experienced office manager strength managing multiple projects simultaneously fostering cohesive staff skills number wpm typing speed professional phone etiquette excellent communication skills database management articulate wellspoken customer serviceoriented works well pressure human resource laws knowledge appointment setting team building accounting familiarity payroll invoice processing conference planning flexible accurate detailed excellent planner coordinator work history history teacher 082004 062005 company name – city state instructed number middle school students lectures discussions group activities demonstrations prepared daily lesson plans activities planned supervised class projects field trips visits guest speakers established positive rapport students parents home calls agenda book notes email correspondence newsletters integrated technology classroom instructional tool communicated objectives lessons units projects students parents administered graded tests assignments evaluate students progress identified signs emotional developmental problems students principal mrs karen noble 082005 062007 company name – city state instructed number students individually groups set lesson materials bulletin board displays demonstrations promoted physical mental social development implementing classroom games outdoor recreational activities adapted teaching methods materials meet students varying needs interests met regularly parents guardians discuss childrens progress observed evaluated students performance behavior social development physical health encouraged interactive learning incorporating educational software internet supervised average number students classrooms halls cafeterias schoolyards field trips planned implemented creative lessons accordance district county state federal guidelines completed filed necessary paperwork classroom activities including meal count sheets attendance logs created enjoyable interesting learning environment number students year worked teachers administrators evaluate revise elementary school programs pursued professional development continually attending educational conferences teacher training workshops fostered team collaboration students group projects completed training courses keep uptodate new teaching methods developments field preserved confidentiality student records information times took part professional organizations continuing education courses created taught engaging math lessons activities fostered oral language development critical thinking skills literary discussions second grade teacher 082007 062010 company name – city state instructed number students individually groups set lesson materials bulletin board displays demonstrations promoted physical mental social development implementing classroom games outdoor recreational activities adapted teaching methods materials meet students varying needs interests met regularly parents guardians discuss childrens progress observed evaluated students performance behavior social development physical health encouraged interactive learning incorporating educational software internet supervised average number students classrooms halls cafeterias schoolyards field trips planned implemented creative lessons accordance district county state federal guidelines completed filed necessary paperwork classroom activities including meal count sheets attendance logs created enjoyable interesting learning environment number students year maintained accurate complete records number students encouraged students special academic interests fully pursue subjects worked teachers administrators evaluate revise elementary school programs pursued professional development continually attending educational conferences teacher training workshops fostered team collaboration students group projects completed training courses keep uptodate new teaching methods developments field assessed students reading levels using dibels next leveled reading passages enforced schools student discipline code deal problem situations drafted lesson plans submitted review feedback timely manner drafted lesson plans submitted review feedback timely manner preserved confidentiality student records information times took part professional organizations continuing education courses created taught engaging math lessons activities designed implemented basic math program available students developed students computer technology skills demonstrations practice cooperated parents support students learning healthy development school home created classroom environment children could learn respect others fostered oral language development critical thinking skills literary discussions administrative assistantsales representative 012014 082014 company name – city state human resource responsibilities including interviewing onboarding gathering employment information submitting background checks inhouse drug screening i9 verification employment education verification testing required skills hiring terminating employees submitting information workmans compensation claims accounting responsibilities including effectively handling payroll invoicing issues submitting bills paid issuing bill backs companies sales responsibilities including company research sales calls preparing business quotes meeting potential clients administrative responsibilities including frequent email letter correspondence clients associates answering phones scheduling appointments interviews recording new orders sending invoices clients overview educator responsibilities resolved employmentrelated disputes proactive communication organized led number day staff orientation training promote collaboration handled understaffing disputes terminating employees administering disciplinary procedures represented organization personnelrelated hearings investigations education bachelor science interdisciplinary studiesbusiness geology education history science earth science elementary education 2003 lamar university beaumont city state gpa gpa 37 interdisciplinary studies business geology education history science earth science elementary education 37 gpa coursework business administration communications accounting microsoft office applications excel powerpoint word lamar university beaumont basic plus exxon mobil site specific industrial safety training council texas propertycasualty lifehealth insurance licenses recipient scholarship name scholarship diploma nederland high school accomplishments administrative assistantsales representative manpower certifications skills accounting administrative basic billing conferences council clients customer service data entry editing educator email filing hiring human resource insurance invoicing math meetings excel mail microsoft office applications powerpoint word organizing payroll presentations progress reading record keeping recording researching research safety sales scheduling seminars teacher telephone etiquette answering phones typing 60 wpm additional information educational accomplishments pictured whos american college students elected honor society phi kappa phi elected honor society phi theta kappa treasurer recorder meetings doctor samuel evans award roy marianella permenter scholarship robert rauschenburg scholarship,TEACHER +healthcare consulting project associate professional summary demonstrates exceptional professional agility adding value quickly role effectively anticipates responds nonstatic clinical operational financial demands proven consulting analytical expertise physician practice management revenue cycle medical device supply biopharm market collaborative partner leading global health company sales teams leader strategic market expansion operational growth known unquestionable interpersonal skills passion teaching developed robust education programs dual useu citizen compelled language global markets education training may 2013 select one health information technology university texas city state usa health information technology executive education april 2010 master health administration graduate school public health university pittsburgh city state usa april 2008 ba communication rhetoric university pittsburgh city state usa certificate professional german graduated magna cum laude august 2005 intensive language studies die neue schule city state germany gpa magna cum laude accomplishments awarded coveted post graduate administrative fellowship upon master health administration completion skill highlights microsoft excel word power point visio access nextgen electronic practice management super user nextgen electronic health record end user policytech vantage analytics valify purchased services analytics peoplesoft financials supply chain management lawson supply chain management professional experience 102013 current healthcare consulting project associate company name city state oversee data analysis support cost savings management strategies recommend nonlabor cost reduction savings based crossfunctional business analysis manage operations clinical perioperative work streams lead team meetings presenting client deliverables executive leadership groups build consensus among key decision makers support project implementation engage appropriate clinical stakeholders evaluate approve product conversion negotiate medical supplier manufacturer contracted services agreements leverage partnership group purchasing organizations gpo maximize contract access interpret financial data stakeholder preferences clinical evaluation information facilitate commodity standardization collaboration system supply chain write audience specific communications product service changes create clinical education copy product implementations conversions navigate client databases extract analyze financial purchasing health data facilitate strategic account partnership client supplier vendor relationships develop comprehensive guidelines client transition planning design custom development programs educate internal client resources balance projects accommodating multiple client needs accomplishments develop client specific value analysis reporting methodologies support identification implementation 30m clinical interventional initiatives validate 20m financial savings including diagnostics pharmacy initiatives implement financial enhancement models revenue cycle process change optimization lead sustainability reviews ensure clients continue realize implemented savings slash 30m annual recurring non labor expenses 062010 062011 administrative fellow company name city state participation mso services including billing cycle revenue management call center services provider credentialing practice assessments vendor management centralize program registration benefits assistance department using root cause problem solving strategies perform community analysis serve outreach coordinator aligned organizations open two pediatric clinics including preparation purchasing setup golive manage business operations twoprovider pediatric clinic create execute electronic fax solution pilot streamline clinical communication eliminate resource waste coordinate prenatal tours across 7 pediatric clinics capture pediatric womens services growth potential manage medical services requests across clinics billing program registration patient experience navigation write manage monitor front office policies procedures compliance 062011 052013 director clinical support company name city state responsible overall quality accuracy clinical front office functions practice acquisition new clinics including project management staff assignment purchasing golive primary liaison billing finance credentialing operational procedure issues 28 clinics oversee training application adherence front office program initiatives plan lead quarterly front office program registration workshops 100 attendees hire train front office personnel produce financial dashboards practice administrators medical directors write training guides centex system support services confluence conduct nextgen epm implementation testing enduser training oversee leave approval nextgen adp 36 physicians midlevel providers across 10 clinics manager business operations 7 direct reports family medicine clinics lab lead patient safety clinical competence initiatives successful joint commission reaccreditation accomplishments manage daily clinic collections reporting process change eliminate zerotolerance financial errors restructure front office new hire orientation curriculum improve employee satisfaction retention define corporate scheduling collections policies increase front office collections 11 design explorative technology front office workflow redesign pilot reduce encounter cycle time improve workflow establish university texas health information technology partnership coordinate clinical observationspracticums 052009 052010 administrative resident company name city state reconcile physician contracts measure clinical productivity bonus allocation design midlevel provider clinical rotation program database support tracking recruitment efforts collaborate administrative leadership develop cost savings initiatives identify opportunities indivested business units corporate real estate facilities management 032009 052009 contractor mha candidate company name city state analyze current marketing situation collaboration among executives staff external stakeholders apply marketing concepts identify appeal target market long term acute care consumers create marketing plan expand referral base form strategic alliances focus personal selling 022009 052009 contractor pilot immersion program company name city state identify current appointment process challenges residents using flowcharts project management tools redesign computer access request process system users reduce throughput time increase trainee satisfaction apply six sigma concepts streamline nurse educators suite increase capacity eliminate waste skills acute care administrative golive streamline adp balance benefits billing business analysis business operations call center contracts conversion cost reduction client clients data analysis databases database facilities management family medicine fax finance financial focus front office functional german health information technology leadership marketing plan marketing market meetings access navigation optimization patient safety perioperative personnel policies presenting problem solving project management purchasing quality real estate recruitment reporting selling scheduling strategic strategic alliances supply chain user training vendor management workflow workshops,HEALTHCARE +construction safety officer summary resourceful extroverted safety professional five plus years hands experience safety coordination expert occupational safety emergency management well versed handling employee compensation claims supervising risk analysis qualifications expertise proficient facility monitoring implementation osha employee safety guidelines demonstrated ability manage care operations insurance underwriting claim forwarding expertise filing handling processing employee claims thorough knowledge industrial hygiene standards well familiar osha regulatory authorities adept designing implementing viable precautionary programs based risk analysis committed establishment implementation promotion state approved occupational policies guidelines experience construction safety officer sep 2010 jul 2014 company name city state responsible regular work site inspections bringing safety issues field management responsible filing regular local state federal safety reports project responsible creating monthly safety briefing project managers executives working main office safety coordinator nov 2008 current company name city state conduct risk analysis issue safe work method statements regularly monitor supervise standard operation procedures premises conduct monthly employee safety audits issue audit reports make necessary changes standard procedures carry safety inspections incident investigations conceived implemented unique weekly risk analysis mechanism reduced accident rate 10 trained 25 employees regarding implementation osha regulatory authority guidelines led company achieving monthly ohs targets consistently via ensuring implementation best employee safety practices safety intern jul 2008 company name city state provided safety guidance operations personnel resort forwarded processed employee claims anticipated safety hazards via extensive surveying took precautionary measures accordingly supervised safety management environmental laboratory department construction safety officer aug 2005 sep 2010 company name city state responsible weekly work site safety audits distributed field office management worked closely field management maintain local state federal safety standards responsible developing safety policies project updating policies ongoing projects construction safety officer jun 1998 aug 2005 company name city state responsible weekly safety reports presented field office management responsible quarterly safety audits local state federal safety agencies responsible developing updating safety policies work sites education associate degree risk management 2008 barrington college state risk management associates degree construction administration 1998 ullman community college city state construction administration certifications construction safety employee claim processing certified fire fighter cpr trained forklift certifiedtwic osha 500 authorized construction trainer osha authorized disaster site trainerhazmat certified national safety council cp nsc first aid instructor certification itt – baton rouge la – completed courses inbasic pipefittingbasic operationsinstrumentation various training programs includingoccupational safetyhealth standards construction industry louisiana building construction trades council safety council coursefirefighting skills audit reports cpr filing forklift office office management personnel policies risk analysis safety unique,CONSTRUCTION +construction inspector professional summary core qualifications experience 012018 062018 construction inspector company name city state inspected construction operations roads bridges ensure work done accordance construction plans specifications interpreted contract requirements examination specifications drawings applied variety testing inspection techniques resolved specifications drawings construction conflicts problems site supervisor andor project manager monitored contractors construction schedule materials equipment reviewed construction project safety practices advised supervisor corrective actions documented daily construction activities utilizing penndot engineering construction management system 102014 112017 courier company name city state picked delivered court documents polite resourceful professional manner coordinated incoming outgoing mail maintained route supply inventory ensure mail documents delivered promptly provided customer service giving customers necessary information maintained delivery records served individuals companies legal documents 082000 112013 police officer retired company name city state patrolled designated areas patrol car foot provide assistance protect persons safeguard property enforced nj state 2c criminal laws motor vehicle laws apprehended suspects effecting lawful arrest order take suspects custody conducted preliminary investigations interviewing victims witnesses crime obtained information maintained notes investigations prepared investigative reports supplemental reports provide official record investigation prepared complaint summonses warrants served defendants summons warrant testified new jersey courts traffic criminal investigations dealt varied types persons individually groups courteous effective manner 041997 082000 communications operator company name city state updated leave time pay balances employees reviewed maintained posted daily schedules overtime rosters recorded maintained information using manual computerized record keeping systems prepared distributed applicable reports received transmitted calls utilizing telephone radio systems dispatched emergency personnel equipment issued received paychecks mail keys items 081995 041997 warehouse manager purchasing company name city state responsible overseeing ordering receiving restocking inventorying medical supplies equipment coordinated managed distribution medical supplies equipment nursing homes home healthcare providers pharmacies individuals 111994 081995 security officer company name city state patrolled store adjacent premises maintain order enforce regulations ensure observance applicable laws assisted notified staff routine problems emergency situations 091988 121994 operations specialist company name city state operated surveillance search radar electronic recognition equipment identification equipment operated controlled approach devices electronic aids navigation served plotter status board keeper performed various security watch details performed diversified security duties protect government property fire theft unauthorized personnel established maintained various logs utilizing information obtained numerous internal external means including radio nets electronic surveillance equipment various communication sources established maintained primary secondary communication source reporting assessment possible wartime peacetime crisis trained fighting prevention diversified classes fires skills approach basic bridges c construction management customer service delivery driving government home healthcare inspection legal documents notes materials mail radar navigation nursing personnel foot police radio receiving record keeping reporting safety supervisor supply inventory telephone warrants education 2000 basic course police officers burlington county police academy city state counterterrorism awareness street survival incident command system drunk driving prosecution enforcement defensive tactics critical incident response procedures schools bomb threat response 1989 fleet combat training center atlantic city state additional information military awards good conduct medal national defense service medal navy expeditionary medal navy expeditionary medal sea service deployment ribbon second award navy unit commendation southwest asia service medal bronze star,CONSTRUCTION +fitness instructor professional summary dynamic entrepreneurial sales executive record achievement success driving sales growth highly competitive markets solid background securing key clients increasing product distribution grow market share steadfast building new business securing customer loyalty developing strong relationships external business partners well organized track record demonstrates selfmotivation creativity initiative achieve personal corporate goals skills sales management account management program management client relationships product marketing customer retention distribution strategies team leadership wine spiritsbeverage industry experience fitness instructor 022013 current company name – city state teach energetic workouts challenging motivating yet safe provide students individualized handson adjustment throughout class address student name class cultivate long term relationships organized 2014 fitness kickoff challenge local vendors provided educational seminarsproducts inspire commitment healthier lifestyle assist clients ages fitness levels improving health wellness owner 012011 current company name – city state founder stand paddle board business consisting retail sales rentals lessons hands involvement lease contract negotiations buildout website development marketing strategy site management daily operations well recruiting hiring training staff responsible aspects business including inventory management product education payroll social media outreach organized corporate outings charity fundraisers became first austin stand paddle board company offer online reservations clients achieved overall 5 star rating yelp within first year business company closing october 31 2014 central regional manager 102008 032011 company name – city state successfully executed sales managed eight state region consisting two distributorsbrokers combined total sales approximately 27 million developed implemented promotional calendar regional locations national food stores collaborated corporate buyers private label product development program management worked team distributor management staff educate develop programs increasing product knowledge market presence sales monthly conference calls broker principals review performance goals opportunities conducted educational tea classes retail sales partners well consumers fine wine specialist 2008 2008 company name – city state developed relationships onoff premise accounts identify opportunities product placement conducted wait staff training seminars designed wine glass programs support diamond portfolio assisted inventory management stock rotation set shelf space cold box built displays support supplier promotions incentive programs demonstrated sales abilities successful presentation promotion new existing products expansion business met exceeded assigned monthly quotas placement objectives western regional sales manager 2005 2008 company name – city state proficiently managed sales six state region comprised eight different distributorsbrokers combined total sales approximately 1million interfaced directly buyers distributor management sales representatives marketing associates located throughout territory conducted regular reviews distributor management ensure consistent performance goal attended distributor sales meetings present educate representatives new existing products designed implemented various sales incentives focus elevating performance provided product training promotional strategies sales representatives restaurant retail staff developed excel program track monthly performance goalincreased overall sales region 95 california area sales manager 2002 2004 company name – city state interfaced key onoffpremise accounts working partnership distributor sales force promote brand building line expansion existing brands within portfolio conducted trade public tastings special promotions wine maker dinners achieved growth 13 focus brands resulting 24 increase sales wine stewardeducator 2001 2002 company name – city state instrumental developing implementing bimonthly wine class consumers created content format class material presented manner informative yet fun head wine department responsible driving sales monthly promotions merchandising operated management capacity opening closing store managed staff reconciled bank transactions generated reports ensured store properly stocked detailed provided assistance customers wine selections foodwine pairing made product recommendations developed rapport promote customer loyalty repeat business wine educator 2000 2001 company name – city state responsible daily operation terrace wine bar golden vine winery hosted robert mondavi disneys california adventure conducted guided wine tastings guests educational seminars tastings restaurant staff product marketing manager 1995 1998 company name – city state memory products buyer 1988 1991 company name – city state additional purchasing experience two hightechnology firms austin tx education high school diploma university texas city state communications volunteering blue dog rescue best friends animal sanctuary certifications 2013 certified bar method fitness instructor 2012 certified power yoga yoga sculpt instructor 2002 court masters sommelier level one certification,FITNESS +director product development professional summary supervisory experience development production apparel sportswear experience management sourcing product development production technical design teams strong understanding domestic offshore sourcing extensive global travel sourcing product development manufacturing quality control experience director product development july 2015 april 2016 company name city state conducted analysis address production delays led time delivery product successfully led key projects resulted proactive external communication vendors agents developed designed managed production posture performance apparel men woman ensuring fit quality merchandise exceeded company standards hired managed new product team members managed aspects design development production maintaining company timelines worked directly domestic offshore factories ensuring quality timelines met company standards sourced fabric trims developed new construction techniques initiated new concepts product line monitored multiple databases keep track company inventory managed product development team maintained wip report hired necessary staff needed planned executed purchase orders seasonal product lines worked closely cross functional teams maintaining internal communication reported directly president company sourcing agent january 2010 july 2015 company name city state lead independent consultancy transpose clients inspirations finishedviable collection travelled domestically internationally source fabrics trims factories generated tech packs worked directly factories initiate development process managed step pre production process ensuring quality fit finished goods achieved company standards organized clients sku plan ensure product line merchandised meet buyers specifications created maintained bom ensure bottom line costs included finished cost goods technical design manager january 2008 january 2009 company name city state managed team 22 technical designerspattern makers marker makers graders sewing department improved production timelines implemented cost saving construction techniques standardized technical design processes created production standards internal personal follow addition private accounts factories developed company manual standardize pre production production process worked design imports sales departments coordinate timely deliveries finished goods travelled globally accounts vendors factories insure quality fit garments maintained company standards managed execution tech packs vendors agents conducted daily correspondence factories vendors accounts insure production timelines schedule analyzed evaluated cost effective solutions qc department execute timely deliveries finished goods managed company calendar maintain delivery schedule reported directly coo director product development january 2006 january 2007 company name city state responsible set management technical design department accomplished company standards house departments offshore factories follow development process execution finished goods managed design development process designer sketch handover bulk production delivery responsible purchase lectra cad system hired staff patternmakers established standards fit quality construction conducted daily correspondences offshore factories ensure timely deliveries finished goods extensive travel asia follow development process finished goods managed offshore factories development production process ensure processes track worked freight forwarders customs brokers production process ensure documentation deliveries schedule worked closely sales manager ensure buyers aware new fits changes upcoming styles developed implemented vendor manual factories follow regards pre production process specification system packaging instructions shipping guidelines managed company calendar ensure departments meeting deadlines reported directly president company adjunct faculty january 2005 january 2012 company name city state developed advanced course curriculum fashion department orange coast college long beach city college facilitate development offshore technical packages include garment knock offs pattern adjustments appropriate fit fabric qualities package specifications garment costs students taught global communications use digital media adobe illustrator photoshop excel cad systems technical design manager january 2002 january 2006 company name city state responsible creation implementation technical design department improvement fit quality men junior swim toddler lines established executed company guidelines domestic offshore factories follow development finished goods hired managed staff pattern makers technical designers graders marker makers sewers established working relationships offshore domestic factories created new specification system educated managers manufacturing personnel use created fit requirements factories production teams follow worked liaison design production sales ensure fit quality timely deliveries finished product worked design merchandising production teams trouble shooting cost effective construction techniques managed daytoday operations technical design department managed deliveries offshore production follow customs brokers freight forwarders regards time deliveries finished goods offshore factories reported directly vp production production manager january 2000 january 2001 company name city state managed domestic offshore production womens sportswear technical skiwear sourced domestic offshore factories managed bom created wip reports analyzed product costings margins collaborated customs brokers insure timely delivery offshore product ordered production fabric trims domestic production maintained working relationships offshore factories regularly visiting factories performed inspections offshore factories regards efficiency markers quality cutting overall construction fit finished goods worked sales team develop product line plans skus issued purchase orders cut tickets maintained inventories domestically offshore maintained wip reports production schedules timelines reported directly president company education bachelor arts clothing textiles focus fashion design 2010 california state university city state usa professional affiliations member small business association 2008 present member alumni association skills adobe illustrator photoshop excel power point word excellent organizational skills team player works well pressure,APPAREL +sales representative sales management summary submitting resume interested job opening business side att name james sauders worked retail sales form since 14 years old last six half years spent working att retail im hard working loyal energetic manager toprated sales associate 8 years leading dynamic sales teams fastpaced markets im always early job correctly means traveling meet individual customers based time constraints working late ill dont quit job done know customer service number one priority along hitting goals know would excellent fit position reliable source success team thank taking time review information highlights multiple sales representatives promoted directly sales team based ability translate sales knowledge positive results consistently top sales team ive ever manager technology company helped us hit 14 straight months us top 10 stores nation 600 given customer service experience award sales rep customer satisfaction goals att ive given multiple awards sales results various companies selected 1 10 total freshman allowed student government first year university louisville selected represent high school member west ky teen leadership group intelligent selfstarter motivated think outside box problem solver extremely competent sales sales management positive self sufficient selected number one business student 350 students graduating class high school president student bank chapter fbla high school regional fbla officer selected mr future business leader america regionally 2001 given full academic scholarship university louisville selected first year retail manager development program att one handful managers chosen invited attend nation young leaders conference senior high school invited first ever global young leaders conference australia selected 1 5 attendees 350 represent group mock united nations assembly experience october 2009 current company name city state sales representative sales management sales representative responsible hitting various sales targets ranked number one store entire year sales rep lead wired sales feature accessory sales customer service scores award goal customer service scores year within three months hired asked assist training new sales reps may 2007 march 2008 company name city state airmancryptologic linguist airman selected 52 squad mates run time schedulingmanagementinstruction entry control procedures selected dorm leader flight picked handle sensitive data transfersprocessing information 500 airman trained foreign linguistics arabic russian honorablymedically discharged june 2004 may 2007 company name city state technology sales reptechnology sales leadtechnology sales manager employee circuit city worked way entry level sales rep tech sales lead tech sales management consistently leader hitting sales targets hitting customer service based results extended warranty sales responsibilities included leading knowledge products building value customers uncover needs sell products services signing extended warranties well installation services continuing things tech lead tech manager well driving reps hit goals assisted hitting 14 months straight top ten company customer service results awarded sales associate month 6 times year selected sales leaderteam player year education 2005 university louisville city state united states bachelor science double major political sciencehistory attended university louisville full academic scholarship currently enrolled towards degree organizational leadership learning specialty leadingtraining plan moving mbahr degree graduation military experience may 2007 march 2008 company name city state airman united states air force used time service develop leadership organizational skills developed habit exceedingleading position always learning skillsresponsibilities person person order keep continuityconsistency resultsduties lose team member led trained membersairmen multiple areas tested selected proficiency foreign languages,SALES +global business development managermarketing summary professional account manager trained building strategic network ties increasing sales revenues cultivates maintains strong customer relationships skills prospecting cold calling strategic account development team building expertise proven sales track record strong communicator skilled ms office strong interpersonal skills relationship selling product training placement strong deal closer exceptional customer service skills accomplishments established thirty new accounts single year successful business developmentmanagement skills company record gigaspaces technologies ​​ ​ turned one thousand dollar year territory one million dollar territory little 2 years buzz food service​ earned 2012 spirit generosity award given year salesperson demonstrated outstanding commitment customer service way improved company reputation work environment buzz food service master brand advantagemasters level meat course buzz food service 2006 employee year education employment training department goodwill kanawha valley experience global business development managermarketing 092015 current company name city state grew customer base 10 accounts 35 accounts years time established 30 new international sales relationships closed deals several fortune 500 companies recognized aggressive lead generation work ethic trained sales teams educational products seminars special events worked closely company executives identify new business opportunities gathered relevant materials bid processes coordinated bidding contract approval sales rep 092012 082017 company name city state grew assigned sales territory 75 consistently second sales among sales team demonstrating ability foster close new business accounts 2012013 employee year generosity service one 150 salesmen nationwide complete certified angus beef masters brand program managed portfolio 60 accounts generated 12 million revenue per year ​ grew customer base 5 accounts 60 accounts little two years ​ collaborated account managers prepare deliver performance updates quarterly business reviews ​ ranked top 5 sales representatives 10 representatives west virginia kentucky ohio region wrote proofed edited sales proposals correspondence surpassed annual quota 75 answered customers questions products prices availability uses credit terms ​ instruction job development coordinator 052005 102011 company name city state 2006 employee year education employment training department goodwill kanawha valley managed team 10 job coaches assist clients disabilities earn maintain employment established relationships community develop new career opportunities clients disabilities taught classes life skills interpersonal professional relationship building recommended individuals customers based needs interests resulting long lasting employee happy employer delivered exceptional account service strengthen customer loyalty planned created delivered sales presentations value hiring someone disability ​ education training 2002 bachelor arts west virginia state university marketing city state us 35 gpa deans list 19982002 coursework business administration management interests enjoy coaching children basketball baseball passions im member south charleston first church nazarene teaching classes helping charities like heart hand organized grant funding community support active kids program fighting local childhood obesity established 2002 continues implemented kanawha county schools running lifting weights camping fishing kayaking skills sales software cmrs salesforcecom salesloft sales genius rainking proficient microsoft office products additional information community involvement awards 2012 awarded buzz food companies spirit generosity award 20062007 education employment training employee year 20072009 wv association rehabilitation facilities award outstanding placement individuals disabilities community employment member south charleston first church nazarene teaching classes coaching basketball community outreach heart hand organized grant funding community support active kids program fighting local childhood obesity established 2002 continues implemented kanawha county schools,BUSINESS-DEVELOPMENT +hr intern summary highly driven recruiter maintains positive attitude pressure welcomes challenge responsibility producing results quickly clients accomplishments devised successful recruiting plan engineering team magnasoft resulted 122 new employees six months work experience hr intern feb 2016 current city state general recruitment focus university recruitment create job postings connect students conduct telephonic screening sourced candidates internal applicant tracking system track key dates deadlines maintained specific personnel lists posting positions approved recruitment channels screen applicants based qualifications background hiring employees initiated new hire paperwork process researched prepared new termination employment policy human resources assistant feb 2016 current company name city state create job descriptions new openings manage employee information systems gathered personnel records employees department conducted job analysis job evaluations resulting quality job specifications freelancer jan 2015 jan 2016 city state moved us 2015 waiting obtain necessary employment authorization permanent residency permanent resident united states america recruiter jan 2011 jan 2015 company name city managed endtoend recruitment sourcing screening reference checks negotiation offer generation sourced updated candidates applicant tracking system executed rapid talent acquisition strategies eg span 6 months recruited 122 employees grow engineering team 8 130 employees hired clevel candidates engaging passive candidates managed relationships staffing agencies researched new sources recruitment market intelligence led creation recruiting plans open positions developed salary proposals new recruits partnered local organizations universities engagement interest jobs offered community developed facilitated job recruitment fairs promptly corresponded applicants coordinated conducted interviews networked industry contacts association memberships associates promoted recruiter senior recruiter since 042013 education human resources business partner employee relations workforce planning analytics training development human resources management present university washington state human resources management master business administration mba human resources 2011 state india human resources bachelor science bsc biotechnology 2009 mount carmel college india biotechnology skills bullhorn boolean searches google resume search linkedin xray search ladder github tech fetch monster career builder linkedin indeed,HR +hr manager summary human resources professional ability work successfully levels organization deliver expected results consistently resolve issues communicate sensitive information identify opportunities improvement make suggestions change highlights staffing recruiting performance management employee benefits employment law employee labor relations manager coaching training experience hr manager 102013 current company name city state address employee management questions interpret enforce collective bargaining agreement help resolve workrelated challenges counsel employees correct performance issues deficiencies coach managers disciplining terminating employees minimize liability facilitate management communication meetings employees update senior management corporate initiated company wide hr matters ensure onboarding quality employees established effective recruiting processes conducted new employee orientation foster positive attitude toward organizational objectives ensure legal compliance monitoring implementing applicable human resource federal state requirements conduct workplace investigations represent company legal hearings consult management regarding performance assessment recognition programs conduct reviews current organization talent develop monitor required controls programs meet affirmative action plan goals objectives implement human resources driven programs maximize productivity achieve plant goals objectives maintain professional knowledge attending educational workshops reviewing professional publications establishing personal networks participating professional societies sr hr generalist 112011 102013 company name city state perform initial service assessments identify client needs educate clients best practices regarding workplace policies applicable employment laws performance management recruitment employee relations design client employee handbooks job descriptions act liaison quickly successfully resolve client issues regarding payroll health benefits retirement plans complete training seminars clients management staff employees work build strong client relationships providing quality service retain client base maintain personal knowledge trends changes human resources legislation ensure compliance hr representative 112009 112011 company name city state coordinate employee hiring orientation programs provide guidance management regarding company policies procedures facilitate resolution policyrelated procedural issues work extensively union representatives resolve labor relation issues grievances develop deliver training management manage promote employee recognition program prepare annual affirmative action plan maintain human resource data bases manual filing systems employment specialist 092008 112009 company name city state initiate hiring process within designated divisions based predetermined hiring needs utilize applicant tracking system track source report candidates management research recommend implement new sourcing methods attract quality candidates create post employment advertisements newspapers online job boards technical publications coordinate conduct interviews hiring managers develop present employment offers candidates conduct new hire orientation new employees prepare weekly quarterly annual reports recruiting activity coordinate relocation assistance candidates transferring employees assist hr director employee relations including performance discussions performance improvement plans employee investigations exit interviews support equal employment opportunity eeo efforts ensure attainment affirmative action goals plan lead annual employee performance appraisal training assessment program provide supervision human resources assistant office receptionist hr generalist 042007 042008 company name city state provide support management regarding employment issues assist monitoring company wage salary structure establish pay practices recruit retain quality employees research recommend changes employee benefit plans review resumes conduct reference checks generate written offers employment facilitate new hire orientation conduct exit interviews lead annual performance evaluation process assist documentation company policies formalize job descriptions process disability workers compensation benefit claims administer company 401k plan complete annual compliance testing reporting ensure compliance applicable governmental labor legal reporting requirements human resources specialist 092006 042007 company name city state coordinate recruitment onboarding efforts facility facilitate annual performance appraisal process review completed evaluations administer policies procedures related family medical leave act fmla provide assistance management employment law workforce union labor relations issues develop organization related educational materials conduct onsite training organize chair monthly facilities committee planning community company related events human resources coordinator 092002 092006 company name city state conduct new hire orientation training process new hire enrollment existing associate changes terminations compile track biweekly time sheets payroll related information corporate processing provide support management regarding policy procedure compliance plan community company related activities events maintain employee personnel medical files hr assistant 111998 082002 company name city state manage human resources information system hris assist hr director recruitment new hire orientation review policies procedures benefits employees provide assistance benefit programs including health 401k short term disability life insurance process disability claims health insurance 401k enrollment forms maintain employee files meet governmental regulations education ba sociologypsychology state university new york albany city state aas human services hudson valley community college city state skills professional human resources certification phr june 2011,HR +advocate general professional summary eleven years experience management criminal justice mental health disciplines developed innovative delayed sentencing aftercare programs oklahoma county surrounding courts six years managing surety company bail bond recovery proven record innovative effective staff development strong commitment vision leadership skill highlights highly analytical thinking demonstrated talent identifying scrutinizing improving streamlining complex work processes computerliterate performer extensive software proficiency covering wide variety applications proven relationshipbuilder unsurpassed interpersonal skills goaldriven leader maintains productive climate confidently motivates mobilizes coaches employees meet high performance standards resultsdriven achiever exemplary planning organizational skills innovative problemsolver generate workable solutions resolve complaints additional training therapeutic options training cpr professional experience advocate general august 2014 current company name provides oversight state operated private facilities licensed contracted department mental health developed advocacy conditional release monitoring program immediate success locating reporting consumers noncompliant medication court orders state rules carefully analyzing historical comments ratings input consumers using grievance process allowed us highlight negative trends prior becoming major problems result number consumer grievances dropped almost 50 since appointed advocate general monitoring reviewing critical incident reports facilities resulted collaboration prompted facility representatives engage consumers families offer assistance explanation appropriate support soothed initial anger potentially prevented lawsuits huge factor 34 decrease critical incidents reported 82014 82015 collaborating oklahoma forensic review board regarding consumers found guilty reason insanity providing input advice current behaviors trends strengthened relationships governor appointed board department participating treatment team meetings consumers found guilty reason insanity never attain competency focusing risk assessments progression program potential placement consumers able streamline phases program making productive efficient staying aware state budget status able make appropriate adjustments managing divisions budget result division finished fiscal year 20 budget allowing savings passed divisions services cut consumer advocate august 2013 august 2014 company name represented mental health consumers substance abuse issues collaborated state private facility administrators regarding problems resolution measures actively participated committees working educate staff public consumers rights matters provided oversight facilities licensed contracted odmhsas best award building excellent services together two times january 2004 january 2013 company name established community based supervision programs oklahoma countys regimented inmate disciplinary program presentencing aftercare successfully marketed programs services resulting contracts referring agencies oklahoma department corrections community sentencing division well numerous county district courts around state collaborated oklahoma department mental health substance abuse services oklahoma department corrections create appropriate policy procedure community based sentencing monitoring compile detailed notes reports board directors oklahoma county courts compile community needs assessments mentored program participants resulting numerous court case dismissals effort enroll individuals college andor military education training bachelor criminal justice university oklahoma city state skills streamline budget interpersonal skills computerliterate contracts cpr notes managing meetings mental health organizational skills problemsolver processes reporting supervision,ADVOCATE +engineering associate profile teamoriented engineering associate 8 years experience designing developing maintaining testing electromechanical systems skills electromechanical design jmp microsoft visual basic microsoft excel vision system programming microsoft power point electronic computer systems microsoft visio engineering software six sigma 5x methodology strong presentation skills adaptable process improvement electrical troubleshooting tools team player ability read schematics mechanical designimplementation ability write read wiring diagram accomplishments bronze medal skills usa robotics automation statistical analysis performed data collection statistical analysis resulted sound recommendations adopted department product improvement worked rd lob modify improve overall product performance eliminated machine defects recommendation machine adjustments testing evaluation analysis tested equipment ensure compliance analyzed data provided recommendations resulted adoption new costsaving equipment autocad software utilization helped produced drawings maintained archived retrieved cad files drawing documents completion four commercial projects presentations created presentation idexx technical review board product changes improvements produced training power points train field support project management lead leadership rolls multiple 5x projects multiple instrument platforms lead multiple product changes obsolesces products managed internal supplier efforts product defects resolutions keep tight project road maps including schedualing status updates projects customer interface meet customers help relieve customer dissatisfaction gain knowledge products used field help provide system reliability performance perform site servays reguards electrical compentency new product development lead product support engineer full xray product line designed developed sourced elitevison protective cover professional experience engineering associate 052008 current company name city state started instrument tech manufacturing floor responsible building servicing catalyst dx worked stand technical lead months moved catalyst pilot line 2011 responsible lab maintenance instrument software testing validation new components extended instrument field fail triage fall 2013 started working engineer digital radiography department responsible product reliability product improvement npd qualification including writing test protocols test execution reporting findings responsibilities include esd implementation testing lab maintenance management work suppliers customers regular basis work large cross functional group daily considered hardware subject matter expert cr dr instruments idexx familiar software system integration opportunity design multiple components test fixtures electrical test boxes metal inspection jugs composite protective covers addition responsible obsolesces validation testing addition train new personal equipment filed servicing systems including software mechanical electrical ac dc troubleshooting position oversee work technicians interns working assisting various projects electrical technician mechanist 022007 032008 company name city state resolved part assembly discrepanciescollaborated engineers project managers regarding design parameters client projectsdesigned brackets custom frame work automated machines prepared accurate specifications purchase materials equipment purchasing departmentdebugged troubleshot complex analog digital rf circuits worked troubleshooted programmable logic controllers plc assembly lines maintain productivityon automated machinery customer sites assembled complex electrical circuits ac dc 042006 082009 company name city state worked multiple departments provide quality care patients maintained medical records worked families provide quality care education training associate applied science smcc south city state us studied smcc 20072008 towards degree applied science field electronics drafting design yccc wells us studied cad drafting engineering design program currently working yccc usm industrial management consideration electromechanical systems mechanical engineering 2015 mechanical engineering personal information idexx laboratories westbrook us skills cad hardware client dc drafting electronics engineer engineering design frame functional inspection logic machinery materials mechanical mechanical design microsoft excel microsoft power point microsoft visio plc presentation skills process improvement product improvement programming project management protocols purchasing quality radiography read reporting scheduling schematics six sigma 5 software testing system integration team player triage troubleshooting validation vision microsoft visual basic wiring diagram additional information idexx laboratories westbrook us 4 week long training six sigma 5x technical problem solving methodology gdt 2015 techese portland us geometric dimension tolerance week long training high school 2007 sanford high school sanford us graduated honors electronics 2007 sanford regional vocational center sanford us graduated vocational electronics program member national technical honors society,ENGINEERING +accountant summary several years experience providing information creating software solutions business needs efficiencies three plus years experience varying accounting positions work well independently part team knowledgeable use ms office products skills excel spreadsheets meticulous attention detail selfdirected resultsoriented professional mature strong problem solver dedicated team player understands grammar experience 012009 022010 accountant company name city state prepared amended reviewed individual income tax returns assisted individual tax planning preparation corporate income tax returns 011993 current data processing managerprogrammer company name city state nations largest independent corn soybean seed company focused developing worlds best performing corn soybean seed responsible enhancements software written cobol cl ibm system as400 iseries power system assist management staff information needs questions design develop test document modifications accounts receivable orders inventory growers billing miscellaneous invoicing general ledger accounts payable payroll bank reconciliation budgeting provide information management reports queries spreadsheets maps written documents verbally support train employees software changes schedule monitor system backup restore information needed design maintain resource password security select accomplishments automate emailing statements account managers create maps management automate creation cash management spreadsheet automate end year sales reporting transfer grower pricing information accounts payable file w2s state w2 suta reports electronically payroll direct deposit 401k benefit addincreaseremove fields database account number product code developed modified software various marketingpricing programs converted software s36 environment native ocl cl 1985 cobol standards design develop test underlying database used web portal created consultants direct deposit checks select group vendors developed bank reconciliation financial statement consolidation applications program interfaces as400 kronos employee hour information enhancement allow access select information outside account managers via dialup reviewedchanged programs necessary year 2000 increase year 2 4 digits developed bill lading application interface inventory accounts receivable 011991 011992 supervisor accounting company name city state memberowned notforprofit electric cooperative serving farms homes businesses northwest ia supervised general accounting system including preparation timely accurate financial reports maintenance general ledger subsidiary ledgers related records accordance gaap rea system accounting supervised nonenergy related accounts receivable accounts payable payroll cash management work order accounting systems work performed three people responsible employee training performance evaluations within department 011991 programmer company name city state modified existing software written cobol ibm system36 price products according clients specifications designed programmed inventory system interfaced existing invoicing system 011981 011990 programmer company name city state software development company specializing pharmacy seed banking applications responsible program development modifications cobol 5 years basic 5 years hardware included system36 as400 36 environment pcs 5120 system23 system34 software experience included general accounting seed industry pharmacy banking trucking consulted customers determine special needsand modified software accordingly backup support department providing installation training telephone assistance customers assisted sales department demonstrations technical questions wrote software documentation designed payroll tax calculation program accommodate tax withholding majority states instrumental design order entry application 011980 011981 staff accountant company name city state bank headquarters minneapolis mn later merged wells fargo co responsible preparation monthend financial statements quarterly call reports internal reports balanced monitored balancing subsidiary ledgers general ledger monthly basis reviewed income expense accounts proper classification wrote basic computer programs participated banks business development program education training august 1980 bachelor arts accounting mathematics computer science university northern iowa cedar falls accounting mathematics computer science may 1980 passed certified public accountant exam state iowa certificate skills accounting general accounting accounting systems accounts payable accounts receivable as400 automate backup bank reconciliation bank reconciliation banking basic billing budgeting business consulting business development cash management cash management cl cobol hardware certified public accountant client database train employees employee training financial financial reports financial statements general ledger ibm inventory invoicing kronos marketing access order entry payroll pcs pricing profit program development sales sales reporting software development software documentation spreadsheets spreadsheet tax tax planning preparation tax returns telephone web portal written year 2000,ACCOUNTANT +hr generalist experience 042015 current provide general administrative support preparing correspondence forms reports scheduling coordinating staff meetings maintaining meeting minutes notes generate confidential ad hoc statistical reporting data documentation regarding turnover new hires birthdays anniversaries benefits relevant hr metrics collect onboarding documentation ensure benefit enrollment timely manner follow employees ensure electronic enrollment processed hris portal source documentation process new hire setups hr systems process changes pay rate status initialqualifying life event benefit changes establish maintain audit employee data files manually process background checks entries employment verifications fullcycle hr related items onboarding departures assist maintenance updates organizational chart facilitate assist new hire orientation presentations maintain highest level confidentiality data security protect employee privacy related employee relations issues organizational changes planning strict adherence privacy confidentiality per company policy respond various inquiries internal external stakeholders employees management senior leadership team participate several committees enhance employee engagement manager training creating strategic hr initiatives 092012 062014 hr generalist company name city state 082008 042015 hr staffing coordinator company name city state processed background checks drug screens potential candidates schedule interviews managers candidates meet greet potential candidates come onsite interviews run biweekly reports vp human resources ensure empire markets stay compliance state federal posters audit new hire files 99 different markets maintain employee files ensure confidentiality maintain different databases adp payforce siebel conduct new hire orientation weekly manage wotc program markets inform office managers hr generalist hr managers various procedures increase job efficiency answer phone email inquiries regarding company policies procedures work recruiters job descriptions find qualified candidates open positions schedule employees sexual harassment eeo basic supervisor training courses assist various projects meet multiple deadlines perform general administrative duties filing faxing copying ordering offices supplies assist corporate recruiters scheduling setting interviews assist benefits manager enrollment new current employees process verification employment current terminated employees 082008 042015 executive technical associate company name city state assist directors executives senior managers scheduling meetings calendar maintenance monitoring voicemail email typing correspondence expense reports travel offices assist managers various matters maintain weekly monthly utilization reports department staff maintain weekly scheduling training database within call center environment 100 customer advocates facilitate officewide access various systems assign reset passwords handle monthly database updates schedule contractual appointment time via iextotalview monitor iex ensure officewide adherence conformance service level results received perform complex specialized work related preparation processing maintenance payroll generate weekly schedules totalview make available viewing agent webstation facilitate departmental moves arrange new telephone extensions cubicles location office space perform general administrative duties filing faxing copying ordering offices supplies strengths familiarity various hris systems proficient microsoft office suite attention detail multitasking data analysis research education training 052016 mba business administration benedictine university business administration bachelor arts business administration benedictine university business administration skills administrative duties administrative support adp ad attention detail basic benefits bi calendar maintenance call center copying data analysis databases database documentation email employee relations expense reports faxing filing forms hris human resources hr leadership notes meetings access microsoft office suite office multitasking organizational payroll policies posters presentations reporting research scheduling siebel strategic supervisor telephone phone typing,HR +construction helper summary hardworking experienced construction worker dependable reliable knowledgeable tools materials methods used constructionmotivated get along well others exceed expectations three years experience carpentry trade construction highlights residential construction leadership exceptional problem solver sandbagging excellent driving record strong communication skills friendly hardworking detailoriented accomplishments led crew eight general construction laborers successfully ran general contracting business two houses experience july 2008 january 2010 company name city state construction helper extensively trained carpentry painting plastering machine servicing installation cleaned construction areas avoid hazards removed old roofing materials efficient mannerinstalled repaired roofs flashings surfaces completed indoor outdoor residential commercial construction projectsswept cleaned roofs prepare application new roofing materialsapplied paint unfinished edges plastic panels using hand rollerarranged stored materials machines tools equipmentcut materials specified sizes installation using power saws tile cutterstransported materials tools machines installation sitesworked tools pruning saws hedge brush trimmers axes may 2007 september 2007 company name city state carpenter helper installed cabinets base cabinets crown moldingbuilt stained oak casing hardwood floorsconstructed custom builtin bookshelves residential home office areasset windows layouts stairs common raftersordered materials made material stock recommendations education september 2010 general english course leeds university uk december 2009january 2010 computer course alazhar university may 2011 azhar university religions al ba religions al dawah islamic culture grade good second top student section december 2013 american university state general english course western michigan university usa august 2013 academic english course colorado state university usa january 2013 course american literature american embassy cairo february 2013 academic writing course amideast cairo june 2012 english islamic purposes december 2012 general english course amideast cairo october 2009june 2011 general english course alazhar english training center september 2011 democracy dialogue course alazhar english training center august 2011 presentation skills course alazhar english training center languages good command english little spanish interests 2014 presented midwest popular culture association conference arab american culture mawlid muslim devotional gatherings midwestern united states 2015 presented global halal muslim cultural politics permissible conference permissibility maulid celebration among muslim american chicago extracurricular activities masters muslims midwestern america western michigan university usa giving fridays khutbah arabic english bilal islamic center kalamazoo mi madina islamic center masjid benton harbor mi holding arabic quranic classes children adult michigan usa administrating social networking site al azhar english training centre discuss islam people worldwide chosen students representative meet variety people al azhar english training centre including high profile foreign visitors including british foreign secretary developing communication skills interacting native english speakers online al azhar english training centre additional information conferences 2014 presented midwest popular culture association conference arab american culture mawlid muslim devotional gatherings midwestern united states 2015 presented global halal muslim cultural politics permissible conference permissibility maulid celebration among muslim american chicago extracurricular activities masters muslims midwestern america western michigan university usa giving fridays khutbah arabic english bilal islamic center kalamazoo mi madina islamic center masjid benton harbor mi holding arabic quranic classes children adult michigan usa administrating social networking site al azhar english training centre discuss islam people worldwide chosen students representative meet variety people al azhar english training centre including high profile foreign visitors including british foreign secretary developing communication skills interacting native english speakers online al azhar english training centre skills academic arabic carpentry english presentation skills spanish,CONSTRUCTION +sales career overview course career professional developed varied set business related skills hold expert knowledge applying technology business processes resulting cost effective efficient enterprise accomplishments major player successful pioneering implementation paperless office 33 local virginia agencies created paradigm shift culture agencies currently business experience road warrior leading day day hands training user afforded real life work experience invaluable insight user training needs challenges acceptance buyin knowledge gained users resulted successful problem solving change management implementation outcomes enterprise management systems kind knowledge experience gained classroom white paper strong ability quickly capture business rules policies procedures workflow issues functional requirements resolve client technical roadblocks hindering successful implementation maintain reputation improving work environment via technology delivering solution surpasses client expectations strong analytical skills used business requirements analysis variety industries keen problem solving skills allowing rapid assimilation resolution complex problems ability anticipate issues think proactive use critical thinking skills plan stakeholder elicitation sessions ability quickly scope training implementation requirements project able excel fastpaced environments aggressive project timeliness excellent problem analysis troubleshooting resolution skills quick identify weak links enterprise implementation ability effectively find solutions planning extensive team management experience covering large small projects articulation concerns technology project planning senior management including impact readiness buyin related human factors familiar general project management practices including use project management softwaretools demonstrates good organizational delegation skills efficient effective management ones others time communications skilled building strong relationships project stakeholders ability market project successfully obtain stakeholder user buyin experienced presentation skills works well people knows listen inspire motivate collaborate hold accountable necessary excellent written oral communication skills ability communicate appropriately business technical situations levels matrix organizations articulation complex issues technology project planning senior management including technology impact human factors testing working knowledge industry standard software testing methodologies tools processes practices training resultsdriven teamoriented posses personable demeanor positive attitude professional well organized ability present training diverse population selfmotivated directed devoted ability taking new theories concepts well responsibilities experience statewide travel strong ability recognize accommodate various user training levels challenges quickly learn new software software training tools highly effective scoping overall training needs needed resources enterprise projects experience handling technical issues arise training sessions experience technical writing coursework presentations user manuals technical support professional background enjoys troubleshooting find solutions difficult training projects workflow technical issues qualifications windows2000 windows xp windows vista linux macintosh microsoft business tools ms word excel powerpoint visio camtasia smartdraw snag requisite pro windows nt 2000 xp vista windows 7 8 81 mac pc apple works sharepoint proficient avg printers pc security systems ms office proficiency accomplished mobile devices patient diligent troubleshooting proficiency technical skills skills experience total years last used communication skills exceptional listener communicator effectively conveys information verbally writing 40 today computertechnical literacy computerliterate performer extensive software proficiency covering wide variety applications 40 today analyticalresearch skills flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects 40 today flexibilityadaptabilitymanaging multiple tasks flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects 40 today interpersonal abilities proven relationshipbuilder interpersonal skills 40 today leadershipmanagement skills goaldriven leader maintains productive climate confidently motivates mobilizes coaches employees meet high performance standards 40 today multicultural sensitivityawareness personable professional whose strengths include cultural sensitivity ability build rapport diverse workforce multicultural settings 40 today planningorganizing resultsdriven achiever exemplary planning organizational skills along high degree detail orientation 40 today problemsolvingreasoningcreativity innovative problemsolver generate workable solutions resolve complaints 40 today teamwork resourceful team player excels building trusting relationships customers colleagues 40 today accomplishments accomplishments major player successful pioneering implementation paperless office 33 local virginia agencies created paradigm shift culture vdss dss agencies currently business suggested business solution make policy procedure change versus development solution proved result estimated 1 million 100000000 savings state vdss department work experience june 2011 current company name city state sales march 2013 august 2013 company name city state training consultantbusiness analyst developed dw refresher course new user curriculum developed new versions dw training user manuals served liaison user administrator developers program managers suggesting improvements existing functionality recognized need improvements vdss dws routine training techniques communicated need update training resources use curriculum development software articulate used microsoft business office suite products snag conducted training data warehouse state local administrators january 2008 june 2008 company name city state training consultantbusiness analyst identified documented functional requirements implementation enterprise system incorporated hr efinance epharmacy crisis case management reporting developed user readiness surveys business process models vendor selection guide training implementation plan beyond assigned projects statement work supported rfp development process liaison software vendors stakeholder january 2006 january 2008 company name city state training consultantbusiness analyst project lead trainer childwins electronic case management project successfully directed aspects training well solely trained complex 13 system search application spider approximately 3000 local state staff resulting approximately 85 increase use spider application trained data warehouse statewide complex reporting statistical application resulting approximately 80 increase application usage suggested business solution make policy procedure change versus development solution proved result estimated 1 million 100000000 savings state vdss department reduced training expenses effectively reducing standard training travel staff 2 trainers 1 meeting vdss training goals standards developed dw curriculum several versions accommodate user needs developed updated multiple versions dw training user manuals represented state vdss serving various local committees served liaison user administrator developers program managers suggesting improvements existing functionality training techniques suggested updated training resources use curriculum development software articulate used excelled technical writing skills using microsoft business office suite products camtasia snag supported sit uat testing state applications conducted training spider data warehouse state local administrators vdss help desk program managers classroom individual onsite settings identified scheduled training locations environment timeframe facilitate successful sessions classroom training developed accommodate selfguided training posting vdss training website conducted train trainer sessions statewide supporting super user concept lead super user workgroups training software hardware installs troubleshooting detailed application knowledge handling business intelligence rules transition state multiple search application spider conducted workshops topics train trainer super users dss staff january 2006 january 2008 company name city state training consultantbusiness analyst installation electronic filing system reporting software scanners printers developed training materials operator manuals trained 200 employees independently facilitated focus groups consisting 15 staff members analyzed agencys business processes documenting requirements workflow preparation installation training collaborated various project stakeholders january 2001 january 2006 company name city state training directorbusiness consultant lead business workflow consultant director training 8 traveling trainers managing technical nontechnical training projects developed coursework various learning environments include classroom individual onsite managed day day training needs 33 local dss agencies 8 traveling ezfiler trainers developed various versions users manual accommodate multiple versions ezfiler software utilized various training techniques accommodate various user learning levels medically physically challenged users road warrior 100 travel major contributor development long term care auxiliary grant state local hospitalization applications conceived modeled following software functions ezfiler product reporting case list worker tasks case summary making product competitive functional install hardware pcs scanners printers signature pads assisted companys marketing events trained voice recognition software dragon naturally speaking 70 expertise interpreting local state federal program policies workflow specialist created business process medicaid smart card concept maintained inventory control technical nontechnical supplies ezfiler training staff education training 12 buckingham county high school city state usa high school diploma business skills business intelligence business process business solution project concept project success curriculum development excellent customer service data warehouse functional,SALES +emergency room admitting specialistquality assurance summary driven highly dedicated job duties quality assurance active listener excellent problem solver speakwrite read spanish fluently professional articulate strongly motivated excellent customer service skills fast leaner excel building dynamic teams effort achieve goal continual improvement accomplishments masters social work spring 2016 university utah bachelors social work summer 2007 california state university los angeles experience emergency room admitting specialistquality assurance sep 2014 current company name city state arrange efficient orderly admission patients insures patient information collected patients aware hospital policies procedures interview incoming patient representative enter information required admission computer database collect copays deductibles patients distribute appropriate information ancillary departments cross trained areas perform duties assigned op ip healthcare rep oct 2009 aug 2014 company name city state interviewing clients hospital setting andor home visits assist obtaining maximum benefit coverage completing applications state federal program reviewing medical records taking actions necessary expedite benefit approval maintain ongoing communications government agencies regarding status claims provide updates assistance hospital personnel staff needed knowledge federal state programs benefit coverage client understanding ability apply medical definition disability relates body systems functions daily living ability read apply information contained medical records prioritize identify missing evidence follow completion assists callers resolving account issues identifying taking appropriate actions including completing required forms support application process effectively educate answer inquiries patients family representatives regarding application process statuses ie approval notices denials reapplications assists clients scheduling appointments reminding appointments needed maintain ongoing communication internal resolve application coworkers obtain information andor provide updates regarding claim status diligently followup institutionsbusinesses resolving issues ultimately affecting application approval able identify appropriate escalation points well working escalation team leader resolve issues lastly review outgoing client material accuracy prior submittal developmentalistcaregiver jul 2009 oct 2009 company name city state provide direct care training developmentally disabled andor mentally retarded ddmr ambulatory nonambulatory individuals utah state developmental center properly manage aggressive selfabusive noncompliant individuals implement follow prescribed behavioral programs transfer individuals correctly perform direct care services include bathing showering dressing toileting changing incontinent briefs diapering oral hygiene feeding responsible implementing evaluating active treatment programs individuals duties also include limited observing monitoring reporting patient behavior participating supervising patient activities teaching daily living skills intervening crisis situations assists maintaining therapeutic safe secure environment mental health worker ii jan 2008 mar 2009 company name city state update maintain client charts medical services meet treatment team psychiatrist mfts psychologists discuss clients treatment plan facilitate step group clients parents facilitate anger management groups clients coordinate client services local agencies provide rehab services medication clients 1xmonth provide interpretations spanish needed facilitate access services homevisits parent family support intense case management attend clinic meetings participate tx team member facilitated daily groups intense outpatient inpatient program clients education master social work spring 2016 university utah college social work social work bachelors summer 2007 california state university city art social work languages bilingual speak read write english spanish fluently skills bilingual speak read write english spanish fluently advanced word microsoft explorer lotus outlook midas proficient excel cpr certified excellent customer service critical thinker problem solver,HEALTHCARE +food server summary sixteen years experience customer service industry experience includes customeroriented food server crew trainer housekeeper deep experience pos systems cash handling procedures four years experience microsoft office adobe media arts software highlights microsoft office excel microsoft office access microsoft office word microsoft office powerpoint adobe photoshop adobe illustrator math language skills excellent multitasker conversant spanishdelivers exceptional customer service comfortable standing long time periods neat clean professional appearance cash handling reliable punctual accomplishments 2000 working lucky lills casino took tips training passed perfect score awarded certificate hourly raise 2003 working dennys restaurant r ecognized management going beyond normal job functions promoted owners title crew trainer duties included training new waitstaff employees company procedures proper customer service experience food server company name city state 2000 2003 recorded customer orders repeated back clear understandable mannerupsold additional menu items beverages desserts increase restaurant profitscorrectly received orders processed payments responded appropriately guest concernsserved fresh hot food smile timely mannerresolved guest complaints promptly professionallyprepared served beverages coffee tea fountain drinksmastered point sale pos computer system automated order takingfrequently washed sanitized hands food areas food preparation toolsmaintained neat well groomed appearance including impeccable personal hygiene hair restraint minimal jewelry met company standardsworked well teammates openly invited coaching management teamprepared items according written verbal orders working several different orders simultaneously cashier company name city state 1997 1998 mastered point sale pos computer system automated order taking recorded customer orders repeated back clear understandable manner processed payments responded appropriately guest concerns upsold additional menu items beverages desserts increase restaurant profits properly portioned packaged takeout foods customers took necessary steps meet customer needs effectively resolve food service issues communicated clearly positively coworkers management housekeeping company name city state 2004 2005 hand dusted wiped clean office furniture fixtures window sillsremoved finger marks smudges vertical surfaces including doors frames glass partitionsswept dampmopped private stairways hallwayscleaned exterior surfaces lighting fixtures including glass plastic enclosuresemptied cleaned waste receptaclescleaned returned vacant rooms occupantready statusstocked toilet tissue paper towels well restroom suppliessupplied guests extra towels toiletries requestedstocked room attendant carts suppliesremoved trash dirty linens room attendant cartsswept vacuumed floors hallways stairwellscleaned rooms satisfaction clients cashier company name city state 1998 2000 correctly received orders processed payments responded appropriately guest concerns recorded customer orders repeated back clear understandable manner took necessary steps meet customer needs effectively resolve food service issues upsold additional menu items beverages desserts increase restaurant profits promptly reported complaints member management team communicated clearly positively coworkers management served orders customers windows counters tablesmastered point sale pos computer system automated order taking maintained neat well groomed appearance including impeccable personal hygiene hair restraint minimal jewelry met company standardsworked well teammates openly invited coaching management team media arts tutor company name city state 2013 2014 tutored photoshop aftereffects illustrator students need extra help understanding class assignments supplied oneonone attention student maintaining overall focus entire group crew trainer graveyard server company name city state 2003 2004 correctly received orders processed payments responded appropriately guest concernsrecorded customer orders repeated back clear understandable mannertook necessary steps meet customer needs effectively resolve food service issuesupsold additional menu items beverages desserts increase restaurant profitsserved fresh hot food smile timely mannercommunicated clearly positively coworkers managementresolved guest complaints promptly professionallyprepared served beverages coffee tea fountain drinkscarefully maintained sanitation health safety standards work areasmastered point sale pos computer system automated order takingmaintained neat well groomed appearance including impeccable personal hygiene hair restraint minimal jewelry met company standardsfollowed established restaurant practices proceduresworked well teammates openly invited coaching management team graveyard food server supervisor company name city state 2006 2007 correctly received orders processed payments responded appropriately guest concerns recorded customer orders repeated back clear understandable manner upsold additional menu items beverages desserts increase restaurant profits prepared served beverages coffee tea fountain drinks took necessary steps meet customer needs effectively resolve food service issues resolved guest complaints promptly professionally carefully maintained sanitation health safety standards work areas frequently washed sanitized hands food areas food preparation tools maintained neat well groomed appearance including impeccable personal hygiene hair restraint minimal jewelry met company standards recorded shift books accurately professionally nightly basis followed established restaurant practices procedures communicated clearly positively coworkers management casino runner company name city state 2005 2006 educated customers game rules mathematical probabilities various wagers oversaw cage operations casino took paid bets retrieved cards recorded customer beverage orders repeated back clear understandable manner increased volume loyalty casino attracting new players building oneonone relationships guests processed cash advances credit cards promptly reported complaints member management team cashier company name city state 1997 1998 mastered point sale pos computer system automated order taking recorded customer orders repeated back clear understandable manner properly portioned packaged takeout foods customers upsold additional menu items beverages desserts increase restaurant profits took necessary steps meet customer needs effectively resolve food service issues communicated clearly positively coworkers management followed established restaurant practices procedures closely followed standard procedures safe food preparation assembly presentation ensure customer satisfaction frequently washed sanitized hands food areas food preparation tools education associate arts computer media media arts 2014 university montana city state missoula currently attending university montana pursuit bachelor arts degree skills adobe photoshop email adobe illustrator access excel microsoft office powerpoint word phone type,ARTS +technical designer career overview 85 years experience software developer javaj2ee technologies present technical designer tata consultancy services knowledge working designing coding unit testing coding spring 3 jquery bootstrap jpa struts core java jsp ejb xml pl sql sun certified java programmer 16 solid experience agile development thorough understanding object oriented methodology design patterns proficiency developing web based applications using javaj2ee knowledge working webservices exposure automation domain building solution looking ahead great career fair working environment opportunities grow qualifications designing coding unit testing coding spring 3 jquery bootstrap jpa struts core java jsp ejb xml plsql tools eclipse 4 confluence uml git rally work experience technical designer february 2011 current company name city state software engineer january 2010 january 2011 company name city fxo fedex office client fedex environment java 60 web services hibernate ejb xml team size 25 tools subversion eclipse database mysql server servers jboss description fedex office project currently built upon printing shipping services logistics segment application mainly focused printing different kind printing services end customers like print send documents binging folding etc print done document provided fxo also provides flexibility user ship document track roles responsibilities involved analysis design discussion process enhancement features involved developing struts code involved requirement gathering used pmd findbugs tools bug fixing unit testing software engineer october 2006 january 2010 company name city java 60 hibernate struts uml niagara ax xml team size 20 tools subversion rhapsody eclipse uds database sql express description icon3 tool integrated tool set spanning initial system estimate quotation system engineering controller programming supervisor software configuration commissioning service endtoend bms tool addition icon3 tool interface hbss business systems purchasing project management vision icon3 tool focus reducing labor hours required design estimate engineer commission service building automation system labor hours reduced applying automation various levels object model reduces overall complexity especially project estimation engineering commissioning phases vision icon3 tool focus system configuration minimize need engineer control applications accomplished providing various configurable models covers almost kind application final goal icon3 tool analyze drawings provided estimation phase tool suggest solutions provide optimized cost calculation generate bid specification engineering phase solutions reused configured according customer specification offstandard solutions require engineering labor commissioning phase new innovative technology based tridium ax platform reduce labor travel costs roles responsibilities involved analysis design discussion process involved requirement gathering involved weekly track meetings mr involved developing prototypes involved integration axis jboss coding unit testing secondary cm focal project sei environment spring java 60 ejb xml plsql team size 20 tools git eclipse rally uml confluence database oracle 11i servers weblogic 10 description sei nasdaq seic leading global provider asset management investment processing investment operations solutions institutional personal wealth management sei help private banks investment advisors investment managers institutional investors affluent individuals create manage wealth roles responsibilities involved analysis design discussion process enhancement features involved developing struts code involved requirement gathering used pmd findbugs tools bug fixing unit testing education training bachelor engineering b e computer science engg june2005 computer science engg aggregate 68 klescet belgaum april2002 diploma 103 computer science engineering aggregate 632 govt polytechnic bijapur march1999 sslc 10th std aggregate 7952 pdj high school bijapur personal information interest reading latest technology news languages english hindi kannada skills asset management automation business systems c controller client database designing eclipse eclipse 4 engineer english ejb xml features focus hindi java java 60 jsp jboss jquery logistics meetings office mysql oracle plsql coding programming project management purchasing express requirement servers shipping specification sql struts supervisor system configuration system engineering uml vision wealth management weblogic additional information interests interest reading latest technology news,DESIGNER +budget administration manager experience 012016 012017 budget administration manager company name city state responsible providing financial explanation 3m budget division information technology upheld processes policies procedures specified finance provided financial plans new year midyear closing financial year based upcoming projects created contracts vendors individuals providing services information technology worked closely human resources ensure positions recorded financially accommodated ensured monthly invoices processed timely manner liaison federation vendors ensure documentation received become approved partners cleared work federation managed payments invoices information technology 012006 012016 administrative aide ii company name city state maintained critical daytoday office confidentiality participated departmental financial planning based needs upcoming academic year reconciled departmental credit card accounts chief staff director global communications upholding policies card provided customer services high profile guests person phone collaborated various departments daytoday activities special projects worked special events including 40 acres mule anniversary gala kept detailed record donations including items auctioned participated hiring process day day management casual student worker collaborated assistant dean administration numerous projects including tisch admissions 100 125 applicants early decision ii regular decision transfers graduate students summer high school programs prioritized inquiries dean acting liaison direct general inquiries appropriate contacts andor departments utilizing knowledge school university organization policies procedures drafted customized edited correspondences dean department managed tisch housing apartments ordered departmental supplies based actual departmental budget volunteered participate freshman followup ensured freshman students new school adjusting well life nyu established maintain departmental filing system securing documents confidential nature general clerical responsibilities include maintaining departmental calendar processing budgets tracking staff attendance submitting timesheets human resources maintaining office supplies 012001 012006 administrative aide company name city state researched potential donors prospect list used expand donor list created excel worksheets prospect donors tracking giving habits preferences organized events including sundance reception tisch school arts annual wasserman award reception years scholarship recipients maintained updated list members deans council including highly confidential personal information numerous highprofile donors updated maintained advance database track prospects donors including parents students faculty university promised received gifts coordinated travel arrangements associate dean external affairs staff prepared documentation materials grant applications support school created edited correspondences including mass mailings deans council members prospective donors parents general clerical responsibilities included tracking departmental expenses plan new budget year processing reconciling budgets coordinating meetings within outside department submitting staff timesheets human resources maintained office supplies files responding inperson telephone inquiries education training 2015 ms human resources management walden university city state human resources management 2001 ba comparative humanities suny old westbury city state comparative humanities skills academic arts budgets budget clerical closing contracts council credit customer services database documentation special events filing finance financial financial planning grant applications hiring human resources information technology director materials meetings excel office policies processes reception reconciling telephone phone travel arrangements,ARTS +engineering project manager summary seeking long term employment experience expertise education used satisfy needs company well provide opportunity personal development career advancement project coordination strongest point accept challenges encounter get job done offer less one hundred percent commitment employer coworkers work definitely team player work well supervision bring company loyalty dedication great work ethics highlights effective verbal written communication meeting facilitation skills proactive adaptable selfstarter self motivated ability prioritize complete multiple tasks little supervision punctual extroverted personality willing available work outside normal business including weekends meet project deadlines proficiency microsoft office word excel outlook knowledge microsoft office access powerpoint minor accounting experience 112005 072008 engineering project manager company name city state planned directed managed designated projects ensured objectives accompanied accordance outlined priorities analyzed results operations discover efficient ways utilize resources skilled securing federal state local regulatory landuse approvals including construction permits texas commission environmental quality tceq vast knowledge dealing builders homeowners hoas bank issues addition diplomatically resolving concerns complaints developed ability work fastpaced environment ability follow instructions well make decisions supervision assisted civil engineer preparing lot layouts residential development master planned developments international developments 082003 032005 assistant project coordinator company name city state coordinated project submittals agencies cps time warner sbc saws sara bexar county bexar met tracked submittal dates using spreadsheets plat tracking city website b tracked critical time paths related review approval periods c followed tardy responses ascertained source difficulty coordinated resolutions approvals completed final project packages approval planning commissiondirector development services researched plat related issues preliminary overall area development plans planned unit development plans development rights permits vested rights permits familiarity citys website personnel 082001 082003 environmental secretary company name city state unit secretary 13 employees responsibilities included heavy phone usage heavy typing research via internet heavy client contact coordination meetings hotel accommodationsrental car service project file set created spreadsheets excel access vast mailouts special unit requests delegated 022001 082001 purchasing clerk company name city state coordination import andor export product manufacture sale including proofing purchase orders preparing documentation according international shipping standards 021999 091999 executive receptionist company name city state managed front office area answered multiline telephone system directed calls took detailed messages andor forwarded necessary callers voicemail booked flights hotels rental cars arranged corporate pick airport coordinated company functions include birthday celebrations parties awards ceremonies local ticket events collected us mail sorted delivered personnel typed faxed mailed emailed office correspondence performed various office duties education 21997 business certification charter college city state deans list 3 quarters present international business san antonio college city state international business member sife students free enterprise languages english fluent full knowledge spanish knowledge taking classes become fluent skills accounting c civil engineer client documentation english fast front office director meeting facilitation meetings access excel mail microsoft office office outlook powerpoint word multiline telephone enterprise personnel pick proofing quality research self motivated selfstarter shipping spanish spreadsheets supervision phone typing website written communication,ENGINEERING +substitute teacher summary administrative assistant 16 years experience working corporations law firms large small businesses aspects business development support seeking professional administrative position dynamic professional educational corporate environment excellent written oral communication skills highlights proficient microsoft office excellent internet research skills detailed accurate transcription abilities public speaking leadership skills professional image effective decision maker requires little training independent worker team member selfmotivating creative positive experience social media sites maintenance accomplishments set department standards exceeding company daily goals trained new team members reach full potential company expectations experience 122016 substitute teacher company name city state travel various middle schools high schools within district substituting absent teachers tasks include implementing teacher instructions taking attendance handling emergencies keeping order maintaining productive classroom environment 022008 022015 media specialist quality assurance specialist company name city state researched wrote job advertisements employers also acted quality assurance specialist screening calls taken call center representatives composing detailed reports reporting infractions 022007 022008 administrative assistant company name city state assisted father life insurance business including computer support generating correspondence processing insurance long term care presentations well general office duties file maintenance 022007 022008 administrative coordinator company name city state direct executive assistance executive vice president business development marketing well marketing team consisting 10 people scheduling regular meetings conferences microsoft outlook preparation marketing materials inputting organization invoices annual budget spreadsheets department ordering supplies electronic ordering system also assisted marketing public relations events well online research record keeping processed marketing employee holiday requests check requests marketing proposals etc 022006 022007 sales coordinator company name city state responsibilities included preparation transmittal insertion orders magazine advertisers bass bass anglers sportsmans society publications included bassmaster fishing tackle retailer bass times junior bassmaster bass proguide also assisted collection advertising materials copy well reviewing tracking sheets bluelines publication assisted 3 account executives completing providing ad production revenue reports well assisting follow ad sales 092005 062006 legal assistantparalegal company name city state drafted agreements contracts various company websites updating accordance new law responsible file management research online trademark copyright infringements concentrating domain names cybersquatters responsible preparation transmittal demand packages filing icann complaints potential cybersquatters assisted managing partner preparation powerpoint presentations various seminars also handled basic administrative duties included scheduling calendaring appointments court dates making travel arrangements entry attorney time records paralegal inhouse counsel 021999 022004 paralegallegal assistant company name city state assisted inhouse counsel everything trip planning drafting contracts functioned main contact hired counsel concerning ripleys trademarks filed regulated 300 copyrights maintained detailed records statements use renewal calendar 180 registered trademarks worldwide policed pursued infringements ripleys trademarks copyrights domain names approved rejected uses ripley trademarks attractions insured proper use logos 28 ripley attractions us internationally included ripleys believe museums aquariums haunted adventures moving theaters wax museums minigolf courses education 1990 associate arts valencia community college city state lawyers assistant program national center paralegal training atlanta ga paralegal degree 1982 high school diploma william r boone high school city state skills administrative duties microsoft office transcription skills proofing ads sales maintaining department budget business development conference meeting scheduling drafting contracits powerpoint presentations online research preparing proposals file maintenance record keeing public relations scheduling travel excel spreadsheet preparation maintenance ​,TEACHER +operations finance manager summary communication skills proven ability produce formal written reports subheadings table contents executive summary statement purpose observations conclusions recommendations like reading chapter textbook possess welldeveloped skills interpersonal customer relations emails group presentations analytic abilities expert level proficiency using microsoft office applications excel word access power point visio proven understanding relational database concepts microsoft outlook microsoft certified sql sequel server vba coding creating administering modifying complex reporting applications provide vital reporting functions middle senior executive management professional job experience collections supervisory eleven years experience manager collections enforcement branches supervising managing two branches eleven employees oklahoma turnpike authority regarding incoming outgoing collection calls collection issues semi annual performance appraisals performing rfp bids third party collections pursuing insurance claims damages turnpike property credit business analysis eleven years banking experience evaluating administering approving loans complex financial accounting analysis member loan review team five years rep senior loan committee participated led reviews correspondent banks lending divisions examining analyzing financial statements tax returns collateral documentation two years banking experience working credit administration department computer skills especially database applications enabled manage monitor large volumes important financial data exceptions policy adequacy loan loss reserves compliance loan agreements adequacy collateral coverage name four years spent analyzing administering approving direct indirect loans within retail loan approval authority budget forecasting two years experience federal institution administering evaluating reporting compliance 700 million labor budget reported monthly writing person qa department management senior management base commander yikes self employed experience operations finance manager 032014 current company name city state responsible successful deployment scoopdog project coordinate activities manufacturing design salesfulfillment functions create maintain facebook business facebook kickstarter website applications produce pricing studies projections support analysis manage financial accounting legal advisors financial analyst 062012 052013 company name city state compile year end financial statements check writing authority create inventory system office assets depreciation schedules balance maintain cash accounts interface government regulatory agencies labor budget analyst 112010 062012 company name city state successfully collected analyzed advised senior management writing regarding compliance 700 million labor budget different divisions tinker air force base midwest city okla report management monthly meetings answer concerns regarding trends labor costs compliance budgetary guidelines successfully demonstrated research skills using microsoft office excel access word provide formal written reports management including table contents footnotes executive summary etc participate departmental budgeting process pikepass call center manager collections enforcement 041999 112010 company name city state supervised operations personnel ota enforcement branch collections branch completed semiannual performance appraisals hiring firing etc reduced escalated calls 50 coaching employees regarding technique style negotiating collections issues incoming outgoing calls accordance ota policy received resolved escalated calls daily patrons regarding collection issues successfully demonstrated research skills using microsoft office excel access word provide formal written reports management including table contents footnotes executive summary etc standardized department policy creating training orientation presentations microsoft powerpoint applications slashed abandoned call rate 60 evaluating workflow call center analyzing problem areas making recommendations management revolutionized rfp bidding process creating implementing technique assigned relative numerical values individual bids services third party collection agency assistant administrator 091986 021999 company name city state credit underwriter indirect underwriter credit admin loan review produce monitor annual budget process supervisor evaluated classified multimillion dollar commercial retail loan portfolios based analysis financial statements tax returns collateral appraisals reported results board directors approvedrejected installment loan requests within established loan authority responsible business loans retail team served representative loan review team senior loan committee regarding classification commercial loans exceeding 1 million analyzed processes created computer applications used replace manual operations successfully gathered information articulated recommendations proven research skills using microsoft office excel access word provided research formal written reports management monitored adequacy loan loss reserves reported status monthly board directors maintained list exceptions policy reported status monthly board directors education training mba university oklahoma city state master business administration business administration finance business administration finance bba bachelor business administration management management oklahoma bankers association oklahoma city loan documentation seminar intermediate banking school personal information oklahoma transportation authority customer service award banc one retail employee quarter skills accounting air force agency balance banking budgeting budget call center coaching commercial loans computer applications credit senior management financial financial statements analysis financial statements firing government hiring inventory legal loan documentation meetings access excel microsoft office office microsoft powerpoint word negotiating performance appraisals personnel presentations pricing processes research retail rfp sales supervisor tax returns underwriter website workflow written additional information awards recognitions oklahoma transportation authority customer service award banc one retail employee quarter,FINANCE +hr coordinator professional summary highly efficient hr coordinator well established administrative environments fastpaced challenging core qualifications exceptional interpersonal skills innovative microsoft office suite expert human resources audits maintains confidentiality personnel records maintenance new hire orientation applicant tracking system eeo reporting hrms peopleoriented organized exceptional communicator recruiting experience hr coordinator 092012 current company name city state responsible initiating tracking follow background checks drug tests first day onboard new employee first day documents i9 tour building conducts exit interviews relays info back management routes positions approval posts requisitions company careers page outside job boards recruits warehouse driver entry level mid level positions using kenexa brassring sourcing resumes online jobsitesdatabases run applicant flow logs applicant tracking system putting data aaeeo spreadsheet attends college career fairs recruit potential interns fill positions necessary initiates leads best practices initiatives administrator employee performance review program tool access database responsible reviewing managers submissions employee performance reviews ensure proper content giving feedback manager maintains associate personnel files filing retention vouches department bills payment administrative duties assigned hr coordinator 062012 092012 company name city state assignment edward company temp hire hr coordinator 082008 092011 company name city state scheduled background checks drug screens candidates compiled processed expense reports candidates communicated hiring manager new hires first day administered new hire associate experience scheduling first days hr session sessions included reviewing company policies completing i9 everify dispensed wotc survey explain direct deposit encouraged selfidentification eeo demonstrated company portal designed prepared printed hr materials new hires point person sox compliance hr department sap administration ran requested reports created requested reports entered employee information planned managed internal corporate events events included take child work day wellness fairs fund raisers blood drives lunch learns employee service recognition breakfasts edited updated hr departments page portal using sharepoint software trained cpr first aid responded injured associates dispensed employee injury statement injured associate receptionist 022003 032008 company name city state internship program recruiter lead college students collaborated company president decide criteria would deem student eligibility intern program posted employment positions company website sourced screened qualified candidates passed qualified candidates hiring managers tracked candidates excel program charge company state federal poster requirements multiple locations including state locations goto person general company knowledge administrative support managed six line phone system incoming calls updated company phone employee directory portal education 2008 depaul university city state ba human resources professional affiliations membership society human resources shrm membership established 2007 technical skills qualifications microsoft sharepoint sap sharepoint excel groupwise incoming calls ms office ms outlook outlook phone system receptionist recruiter sterling inforsystems orange tree employment services kenexa ibm products ultipro new hires sarbanesoxley sox scheduling access applicant tracking system best practices database databases employee performance entry level filing leads performance review,HR +healthcare clinical analyst professional experience november 2012 september 2015 company name city state healthcare clinical analyst entered insurance arena insurance experience successfully serve leader appeals deparement work lines business including commercial state group medicare appeals highly collaborative area work conjunction medical directors medical policy pharmacy render appeal decisions create training materials train mentor new employeesin addition create present formal training employees throughout medical operations provide constant process improvement january 2011 november 2012 company name city state manager national childrens study position began assistant manager quickly promoted manager began study adversarial relationship battelle university florida manager strengthened relationship created positive constructive partnership managed thirty employees including data collectors ancillary staff developed implanted qa program ensured overall integrity study implementation adherence study protocol conducted field training inspections evaluated compliance performance monitored maintained quality files managed lab supervised staff twenty data collectors addition prepared statistical reports principal investigator identified trends areas quality assurance implementation january 2007 january 2011 company name city state oncology nurse administered immunoglobulin therapy chemotherapy blood products hydration pain medication educated patients families regarding medications drug processes navigating healthcare system additionally educated patients selfadministered subcutaneous administration mixed administered chemotherapy hydration medications maintained used central lines venipunctures administer chemotherapy assessed patients changes condition evaluated labs consulted physicians regarding dose modifications assessed problems symptom management january 2005 january 2007 company name city state gi infusion nurse performed venous arterial punctures maintained intravascular sites including tubing dressings monitored infections initiated emergency therapies assessed patients adverse reactions complications documented patientdirected activities also educated patients side effects complications therapy medication january 2002 january 2003 company name city state clinical research coordinator coordinated dna collection study included subject recruitment administration informed consents collection case report forms collaboration irb report preparation addition worked twenty surgeons staff identify eligible participants january 1999 january 2001 company name city state fast program coordinator families schools together fast collaborative family focused program held numerous schools jacksonville position recruited hired trained supervised employees program conducted site visits managed budget coordinated program evaluation also responsible grant writing management marketing volunteer recruitment training additionally served asa liaison fast program school faculty administration january 1997 january 1998 company name city state research coordinator served principal investigator study complementaryunconventional cancer therapies included development survey oncologists completed physicians fred hutchinson cancer research center moffitt cancer center research institute norris cotton cancer center also analyzed presented data additionally assisted several studies including study cancer survivors development behavioral research database national database behavioral psychosocial policy researchers cancer field membership directory created distributed respondents education 122005 florida state college nursing adn 51998 emory university health education behavioral research masters public health 51995 harvard university special student program 51994 emory university psychology ba gpa phi beta kappa publications hann baker f denniston winter k 2004 oncology professionals views complementary therapies survey physicians nurses social workers cancer control 11640410 hann winter k jacobsen p 1999 measurement depressive symptoms cancer patients evaluation center epidemiological studies depression scale cesd journal psychosomatic research may 465 43743 skills administrative budget cancer chemotherapy database dna fast forms grant writing law marketing mentor processes program evaluation quality quality assurance qa recruitment research therapy venipunctures,HEALTHCARE +consultant core qualifications skills activities volunteer english teacher teach india challenge charity sql spss tableau ms excel power point accomplishments evert mccabe fellowship rick marilyn wong scholarship business technology club board member owned development testing maintenance 4 mission critical web services powered web based product generated 5m annual revenue beyond call duty award outstanding effort experience 042015 042015 consultant company name city state cloud mobile services create journey maps identify touch points different personas application developers asses capability maturity different components within windows ios android development platforms 012015 032015 new product development consultant company name city state hyperconverged infrastructure 062014 082014 product marketing manager intern vcloud air company name city state identified market size target customer segments new hyper converged infrastructure product conducted competitive analysis proposed product midmarket gotomarket strategy vmware inc palo alto ca summer 2014 product marketing manager intern vcloud air infrastructure service iaas interviewed vmware customers discover adoption rate vcloud air based use cases identified top 10 customer use cases vcloud air presented specific changes fine tune targeting positioning vcloud air analyzed winloss interviews identify top 8 buying criteria top 4 roi drivers used potential customers select iaas vendor recommended specific changes fine tune sales toolkit developed content strategy vmwares iaas case studies eliciting buying criteria benchmarking 150 iaas case studies published competitors aws microsoft azure rackspace google 012014 032014 mba marketing consultant company name city state developed market entry plan new network security software service saas product conducted market research competitive analysis identify opportunity worth 16b network security space proposed presented acquisition market entry route executive team may f5 networks acquired defensenet cloud based security saas provider 012012 012013 team leader company name city state client international chain convenience stores led agile product team 8 consultants develop implement 5 core web services customer loyalty software help client capture 600m annual revenue 012007 012012 technology product analyst company name city state client american publishing financial information firm owned development testing maintenance 4 mission critical web services powered web based product generated 5m annual revenue beyond call duty award outstanding effort proposed methods speed online financial news search feature clients web product presented vice president technology resulting project win worth 09m infosys developed software filter redundant information enterprise databases eliminated manual processes saved 550k per annum client received highest client satisfaction rating project education master business administration business technology michael g foster school business university washington city state us michael g foster school business university washington seattle wa june 2015 candidate master business administration evert mccabe fellowship rick marilyn wong scholarship business technology club board member bachelor engineering computer science manipal institute technology manipal university manipal institute technology manipal university manipal india may 2007 bachelor engineering computer science founder disha socioeconomic platform underprivileged students cofounder first general secretary red x largest student club university professional affiliations evert mccabe fellowship rick marilyn wong scholarship business technology club board member skills web services award databases maintenance publishing satisfaction testing web based infrastructure excel ms excel spss sql competitive analysis marketing new product development product development transmissions aws buying buyingprocurement cases drivers iaas product marketing roi sales use cases vmware market research mba network security saas security software service android ios red x secretary,CONSULTANT +consultant professional summary substance abuse counselor specializing assessments responsible selfstarter communicates well dedicated improving wellbeing clients skill highlights superior communication skills therapeutic expertise medicaid familiarity psychiatric population familiarity solutionfocused counseling exceptional problem solver quality management care team member community resources specialist accomplishments effectively managed caseloads 30 clients given time developed managed hospital based medical detox program developed managed 2 outpatient 822 oasas licensed programs restructured existing outpatient admissions department increasing admissions 86 professional experience consultant january 2016 current company name city state provide clinical assessment substance abusing patients entering treatment efficiently gathered information families social services agencies inform development treatment plans utilizing clinical guidelines place patients appropriate level care manage patients treatment insurance companies unions developing resource referral center model identify risk patients initial point medical contact incorporated hedis measures monitor patients 1 year post discharge clinical case management specialist january 2015 february 2016 company name city state collaborated closely treatment team appropriately coordinate client care services provide case management manage care organizations unions referral sources patient admission appropriate levels care communicate regularly criminal justice referral sources clients family members maintain legal mandates obtain insurance authorizations monitor level care commercially insured patients within clinic correspond mcos support appeal request denial services work fiscal department insure compliance corporate goals facilitate dwi chemical dependency awareness group assist patients abstinence treatment consultant june 2013 june 2014 company name city state territory management long island new york city responsible developing referral relationships established area detoxes outpatient clinics hospitals psychiatric facilities marketed residential treatment programs throughout united states coordinated assessment verification patient benefits transportation aftercare planning upon discharge supported families referrals local treatment programs legal supportive services private therapists worked liaison treating facility stakeholders regional service coordinator february 2011 june 2013 company name city state developed new york based clinical assessment resource center midtown manhattan arc provided first point contact patients seeking access treatment identified potential referral sources establish referral relationships facilitate assessments admissions throughout crc health groupwhite deer run northeast network responsible developing maintaining referral relationships new york city long island became resource insurance companies eaps unions outpatient clinics private therapists clients served 514 patients engaged assessments since 2011 208 commercially insured patients admitted inpatient levels care 254 referred lower level care 52 lost contact intake supervisor september 2009 february 2011 company name city state restructured intakeassessment department increasing assessment 86 increased retention clients engaged treatment 230 ytd 2010 second annual increase face face interviews clients families 196 2009 365 2010 increased intensive outpatient admission census 94 2009 208 2010 education training bs community human services 2005 suny empire state college city state community human services cita certified service technician computer literate quickly learn new software microsoft office suite outlook louts salesforce electronic medical records south oaks hospital institute addictions amityville ny1992 behavioral studies license new york state licensed casac 6560 internationally certified alcohol drug counselor 116816 key words admissions operations counselor assessment case management program development qapi business processes emravatar help desk customer service marketing sales computer hardware 1999 computer career center city state skills insurance benefits verification authorizations business processes case management computer literate counselor criminal justice clients customer service electronic medical records help desk insurance legal marketing access microsoft office suite outlook network assist patients program development sales technician territory management transportation treatment programs,CONSULTANT +staff accountant virginia francis summary capable accountant successful managing multiple projects consistently meeting deadlines pressure managed complex accounting functions reconciled accounts involving multiple budgets funding sources handson supervisory experience directing training accounting support staff hr experience supervisors endorsement “ virginia talented individual possesses strong work ethic produces inordinate amount quality work ability work independently minimal supervision one strongest attributes strong team player ” craig c division director 2009 highlights account reconciliation expert adobe software proficiency mas 90 sage software complex problem solving effective time management advanced computer proficiency flexible team player general ledger accounting strong organizational skills expert customer relations experience staff accountant september 2010 current company name city state cypress healthcare partners management company doctor offices currently complete monthly financials seven different medical groups medical groups range two fifteen doctors one medical offices eleven clinics consists two corporations consolidated one financial package reconcile bank statements groups include zba accounts im detailed processing financials groups record general entries payroll entries transaction entries month end year end entries reconcile balance sheet income statement accounts record fixed assets depreciation review financials completeness trends discrepancies companies accrual bases cash maintain daily cash reports cash flow spreadsheets review accounts payable needed process process accounts receivables tabulate send invoices hospital college services review contracts make sure accounting portion kept compliance coordinated fixed asset additions retirements prepare personal property use tax filings work accounting manager collect tabulate data annual audit reconcile medical dental cobra monthly statements general ledger review documentation correctness completeness run monthly reports verify discrepancies complete various reports groups monthly report gives overview monthly financials special allocations payroll reconciliations management fee calculations changes owners equity coordinate payroll medical dental deductions employees needed help process payroll add delete employees medical dental plans administrative assistant july 2008 october 2009 company name city state directed staff three managed accounting budgeting hr administrative responsibilities stateoperated military academy providing education life skills atrisk youth assisted staff hiring decisions hr policies procedures including interview criteria benefit administration personnel dispute resolution leave policies reviewed hr documents delegations authority acting status papers administered multimillion dollar federal state budget—reviewed multiple appropriations funding sources currentprevious expenditures revenue completed quarterly reports federal budget audited accounts ensuring expenditures allocated coded correctly approved invoices payment requested journal adjustments necessary maintained petty cash monitored contractual agreements instituted procurement officer maintained procurement authority 25000 created reimbursable service agreements academy state agencies monitored account activity monitored reported workforce investment act wia budget expenditures accounting supervisor july 2007 july 2008 company name city state supervised five accounting staff preparing accounts payable processing travel transactions nine divisions within department military veterans affairs reviewed certified ap travel expenses alaska statewide accounting system aksas assisted staff hiring decisions hr policies procedures including interview criteria benefit administration personnel dispute resolution leave policies reviewed hr documents delegations authority acting status papers accounting technician ii november 2002 july 2008 company name city state started administrative clerk 2002 moved child support specialist advanceds accounting technician ii 2006 charged completing complex accounting adjustments involving three accounting systems position required knowledge child support regulations state federal regulationsstatutes system adjustment created detailed spreadsheets due complexity adjustments funds divided among several parties entities simplified accounting procedures staff preparing numerous adjustments cases fraud improved productivity reduced processing time ensured payment child support accordance court administrative orders communicated policiesprocedures ensured clear understanding custodialnoncustodial parties education bba business administrationaccounting 2009 university anchorage alaska city state usa gpa 30 associate science general 2000 umpqua community college city state usa gpa 34 associate applied science electronics 2000 umpqua community college city state usa gpa 34,ACCOUNTANT +accountant summary seniorlevel finance management professional highly knowledgeable dedicated ethical seniorlevel management professional credited 20 years expertise facets accounting financial management financial analysis controllership operating capital budgets within highprofile corporations experienced various aspects extensive change management corporate environment outsourcing within transfer duties streamlining processes provide cost saving solutions optimal performance exceptional leadership solution management pertaining complex financial questions cost control concerns skilled collaborating members organization achieve business financial objectives instrumental streamlining improving processes enhancing productivity driving excellence departments talent strategic business planning performance evaluations financial standards productivity improvement financial planning analysis training development cash flow management personnel management standards compliance financial statistical modeling expertise financial systems training development selected career highlights successful oversight operating capital budgets annually ensuring projects operating expenses remain plan keeping project managers aligned budget constraints project exceptional leadership 32 capital projects approved delivered annually accolades financial architect department outsourcing analysis producing decisions transfer duties overseas organization resulting reduction internal staff 60 projected savings 12m 5 years showcase strength management 22m capital budget well 69 million operating budget offer advancements indepth analysis financial modeling competency evaluations projected ease transition change management solid performance management telecom data communication expenses 900 retail stores 3 corporate offices focus streamlining activities constantly seeking opportunities savings result 29m savings initiated realized operating budget discovering vendor errors negotiating lower rates cisco smartnet router maintenance services discovered 3rd party telco accounting errors extensive savings budgets realized part changing treatment capital activities beginning depreciate projects service rather depreciating expenses incurred throughout project life cycles serve associate ambassador within transition new sap financial system oracle financials done inhouse saved 2m eliminating use outside organizational change management consultants real estate recruited trained 35 new real estate agents aspects business resulted office moving rank 8th 2nd 60 franchised offices within company based upon total commissions earned real estate transactions received brand ambassador award two consecutive years outstanding performance real estate also received mpv award leadership highlights sap financials oracle financials peoplesoft cognos budgeting system microsoft office advanced excel experience company name accountant city state company name senior accountant city state company name january 2012 current manager new york state licensed real estate salesperson city state facilitation marketing generating client leads liaison sellers buyers landlords tenants real estate transactions including commercial properties manage exclusive property listings secured throughout northern brooklyn ny leadership skills office management 20 real estate agents broker application approval pending new york department state successful closing 80 real estate deals period two years strategic marketing advertising effective communication customer service referrals client reviews company name january 2000 january 2012 finance manager city state developed presented annual budget executive committee consistently met exceeded operating budget goals department annually barring new corporate initiatives approved budget creation supported 20 leaders evp svps vps directors managers reporting risks opportunities budgets order stay track meet exceed budget obligations department prepared 5year longrange plan leadership updated annually managed staff primary responsibilities including asset management software license compliance price negotiations vendors preparation purchase orders accurate invoice coding departmental journal entries analyzing auditing telecom expenses 900 stores maintained positive relationships 50 active vendors facilitated monthly financial review meeting evp cio vps ensure budget goals met financial architect responsible evaluating options outsource several areas department involved vendor evaluations financial modeling executive presentations financial analysis portions department outsourced late 2010 reduced staff 110 46 associates resulting projected savings 12m fiveyear period designed implemented analyzed metrics scorecard tracking progress vs strategic plan created template perform costbenefit analysis business cases proposed capital projects including roi npv irr calculations consulted development processes evaluate priorities established business case methods analysis leadership corporate pmo education university phoenix masters business administration city state hampton university bachelor science degree finance city state finance skills advertising architect asset management auditing budgeting budgets budget business case closing cognos client customer service financials financial financial analysis financial modeling leadership leadership skills marketing excel microsoft office negotiations office management oracle financials peoplesoft executive presentations processes coding progress real estate reporting sap strategic strategic marketing telecom,ACCOUNTANT +reading teacher summary highly motivated educator selfstarter passionate commitment learners success growth accountable thorough history sound decisionmaking innovative skills helped plethora teachers students succeed professional educator extensive background student success also certified life success coach look forward extending expertise teachers staff van buren middle school believe student success inevitable competent passionate teachers stand side inspiring productivity essentially life long learners highlights 97 senior student success rate 20162017 15 years successful teaching experiencetenured hillsborough alliance black school educators habse teacher year 20162017 teacher year greco middle school 20052006 rookie teacher year greco middle school 20022003 experience company name august 2006 may 2017 reading teacher city state reading endorsed helped students develop improve study methods habits used variety teaching methods lectures discussions demonstrations improved 97 reading scores satisfy graduation requirements met parents guardians discuss students progress least per semester established positive relationships students parents colleagues administrators encouraged discussion class material promote critical thinking academic success implemented remedial programs students requiring extra help participated regular professional development training keep uptodate new teaching company name august 2013 june 2016 sunshine social chairperson city state collected faculty staff dues planned organized school events ie parent conference night meals birthdays retirement celebration end year luncheon morale booster company name august 2010 september 2012 onsite professional developer city state led 110 students improve test scores 37 first semester 20152016 academic year offered specific training programs help teachers maintain improve classroom management student success used variety teaching methods lectures discussions demonstrations promote student success provided onsite training teachers staff planned executed book studies faculty trainings company name august 2006 june 2009 girls jv basketball coach city state motivated encouraged student athletes best practices games met prospective studentathletes discuss experience goals created ran uptodate relevant drills monitored academic performance studentathletes addition athletic progress helped develop participants physical psychological fitness maintained updated attendance forms insurance records company name july 2002 may 2006 teacher city state employed variety assessment tools strategies improve instruction classroom attended variety professional development workshops centered learning goals classroom management student motivation engaging learning activities served various committees projects including sunshine committee onsite chairperson facilitated activities developed students physical emotional social growth encouraged students understanding others used positive reinforcement method redirect poor behavior conducted small group individual classroom activities students based differentiated learning needs worked average 20 students per class participated ongoing staff training sessions company name august 2002 may 2006 sunshine social chairperson city state collected faculty staff dues planned organized school events ie parent conference night meals birthdays retirement celebration end year luncheon morale booster company name august 2002 may 2006 girls basketball coach city state motivated encouraged student athletes best practices games met prospective studentathletes discuss experience goals created ran uptodate relevant drills monitored academic performance studentathletes addition athletic progress helped develop participants physical psychological fitness maintained updated attendance forms insurance records education university south florida 2002 bachelor science varying exceptionalities esol city state university south florida master science educational leadership school administration city state educational leadership school administration ongoing accomplishments student development education strategies goal setting parent communication creative lesson planning studentcentered curriculum planning developed midsemester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year motivated students engage course materials fsa act sat regularly met parents discuss student issues course weakness areas improve success rate established clear objectives lessonsprojects communicated students achieving total understanding grading rubric overall class expectations employed special educational strategies techniques instruction improve development sensoryperceptualmotor skills language cognition memory increased student reading standardized test scores 40 introducing effective learning techniques technology integration skills highly effective teacher motivator innovator successful leader classroom discipline classroom management creative lesson planning public speaking active learning,TEACHER +accountant professional summary emerging accounting professional ready develop career foundation expanding operation dedicated keeping records accurate controls tight meet business needs systematic wellorganized strong attention detail mathematical acumen gaap knowledge skills microsoft office account reconciliation processes financial statements interpersonal activelistening critical thinking skills proficient polish language data entry superior analytical skills general ledger proficiency administrative support customer service work history accountant 042020 current company name – city state prepares necessary adjusting journal entries period end financial statements executes core financial processes including vendor setup payment operational expenses administration bank accounts account reconciliations processes journal entries performs accounting corrections ensure accurate records strengthened financial management processes bring errors nearzero reporting payroll administration general bookkeeping prepares governmental reports compliance strict standards branch service specialist 112017 042020 company name – city state provided excellent customer care responding requests assisting product selection handling ordering functions managed deposits withdrawals transfers check cashing verified customer identification signature balance information processes loan payments openedclosed accounts ensured compliance banking policies audit procedures maintained balanced cash drawers daily basis overlooked atm balances refilled cash needed ensured system good working order assessed caller accounts determine member benefits identify service needs resolve issues cashier 092012 062017 company name – city state reconciled cash drawer start end shift accounting errors resolving discrepancies mentored new team members pos system operation customer service strategies sales goals completed sales excess 10000 nearzero error rate using pos system organized reported financial information document payment histories assist sound financial accounting completed tasks quickly handled multiple responsibilities time education bachelor science accounting finance 032020 oakland university city deans list january 2020 associate accounting 112016 macomb community college city skills microsoft office account reconciliation processes financial statements interpersonal activelistening critical thinking skills proficient polish language data entry superior analytical skills general ledger proficiency administrative support customer service work history accountant 042020 current company name – city state prepares necessary adjusting journal entries period end financial statements executes core financial processes including vendor setup payment operational expenses administration bank accounts account reconciliations processes journal entries performs accounting corrections ensure accurate records strengthened financial management processes bring errors nearzero reporting payroll administration general bookkeeping prepares governmental reports compliance strict standards branch service specialist 112017 042020 company name – city state provided excellent customer care responding requests assisting product selection handling ordering functions managed deposits withdrawals transfers check cashing verified customer identification signature balance information processes loan payments openedclosed accounts ensured compliance banking policies audit procedures maintained balanced cash drawers daily basis overlooked atm balances refilled cash needed ensured system good working order assessed caller accounts determine member benefits identify service needs resolve issues cashier 092012 062017 company name – city state reconciled cash drawer start end shift accounting errors resolving discrepancies mentored new team members pos system operation customer service strategies sales goals completed sales excess 10000 nearzero error rate using pos system organized reported financial information document payment histories assist sound financial accounting completed tasks quickly handled multiple responsibilities time,ACCOUNTANT +geek squad agent professional profile support specialist experience across multiple disciplines including technical support customer service computer repair military service hard working willing learn team oriented comfortable working independently well qualifications windows mac ios android technical support hardware software maintenance user training malware detection removal customer service entry level active directory ticketing problem solving research experience company name august 2014 october 2016 geek squad agent city state provided technical support person phone performed hardware software installation repair refurbished setup pcs peripheral devices company name january 2013 january 2014 shipping receiving associate city state performed shipping receiving product assisted inventory management general logistics warehouse duties company name january 2009 january 2012 assemblershipping receiving associate city state assembled tested tanks according specifications maintained inventory tools supplies performed shipping receiving duties company name january 2005 january 2009 aviation electrician city state performed troubleshooting maintenance aircraft performed ground handling marshalling aircraft performed daily safe flight inspections education purdue university 2014 bs computer information technology city state computer information technology skills active directory hardware customer service inventory management inventory logistics mac windows problem solving receiving research shipping software installation technical support user training phone troubleshooting,AVIATION +teacher summary experienced detailoriented program manager excellent communication problem solving strategic planning skills passionate networking community engagement building partnerships training educational equity summary qualifications 9 years professional experience teaching facilitating training familiar culturally responsive teaching cultivates relationships teachers exceptional organization time management skills ability multi task remain flexible trained business leadership management member denver metro chamber commerce excellent presentation communication skills verbal written interpersonal proficient microsoft office suite trained diversity inclusion strategies experience higher education masters degree education experience work based learning opportunities community outreach specialist certified conflict dispute resolution knowledge educational trends expectations climate deep understanding ela familiarity denver plan experience teacher sep 2015 jul 2017 company name city state knowledge understanding dps practices framework mission collaborate school administration denver public school leadership data driven instruction curriculum design understanding educational policy locally nationally engaged immigrant refugee families community leaders precollegiate programs students metro denver area service learning coordinator nov 2013 sep 2014 company name city state created curriculum focused job shadowing experiential learning worked closely parents community create engaging service opportunities planned trainings conferences events around community engagement service learning identified recruited broad range speakers spoke service learning expeditionary learning panels managed budget english teacher aug 2012 oct 2013 company name city state worked japanese government expand us japanese foreign relations taught high school students created facilitated intercultural communication classes adults site director aug 2010 aug 2012 company name city state coordinated educational school programs 250 students families managed adult parent engagement classes events created internship job shadow opportunities partnered metro state cu boulder university denver create college preparedness workshops worked playworks focused conflict dispute resolution restorative justice trained conflict dispute resolution mentoring restorative justice coordinated summer programs hired trained staff deep understanding diversity inclusion efforts public education provided professional development opportunities staff mentors school administration facilitated trainings diversity homelessness race restorative justice program manager dec 2007 aug 2010 company name city state created pilot mentoring program six urban schools funded department education created job shadows internships local businesses gathered analyzed data community needs interests solicited contributions participation local businesses promote improve community events activities collaborated community leaders organizations public agencies promote organizations community service programs monitored program budgets costs verify expenses within budget parameters presented program developments community city council city manager collected entered statistical data databases certifications colorado teaching certification elae certified conflict dispute resolution certification education training education august 2015 university denver city state education bachelor science political communications may 2006 emerson college city state political communications magna cum laude skills training conference organization microsoft office suite nonprofit management activities honors urban leadership foundation coloradoalum chamber connect colorado black chamber commerceparticipant denver center performing arts professional advisory board board member peacejam foundation mentor curriculum advisor,TEACHER +engineering supervisor summary entrepreneurial analytical detailed oriented manager 5 years directed hands experience aspects accounting functions small engineering company natural disposition problem solving attention detail led successful 23 year engineering accounting career proven ability accept succeed new challenges responsibilities currently seeking next career challenge continuing path accounting management small mediumsized company needs involved professional demonstrated leadership experience highlights cpa candidate passed 2013 experienced manager analytical reasoning government contracting experience fullcycle accounting familiar multiple accounting packages comfortable working teams management line employees accomplishments built accounting functions policies systems ground spinoffstartup firm managed accounting engineering functions small company inception sale passed cpa exam state maryland experience engineering supervisor august 2011 current company name city state assisted weatherford accounting team financial integration wind aither engineering inc supervising company location buyer troubleshooting issues regarding pos receiving reports vendor invoices payment vouchers within jd edwards enterprise resource planning erp environment managing team 4 direct reporting engineers indirect engineering staff across multiple simultaneous projects sites serving project engineer tier vp level exposure multiyear product development project involving engineers 3 company facilities providing technical professional oversight mentoring less experienced engineers including annual performance merit reviews vice president july 2006 august 2011 company name city state built accounting system using quickbooks pro small engineering spinoff ground passing two dcaa financial system audits supervised staff 7 engineers plus 1 bookkeeper developed accounting policies procedures ap processing ar collections asset acquisition disposal allowed costs indirect cost pools participated oversaw components accounting cycle including preparing journal entries bank reconciliations financial statements interfaced prepared data dcaa investor led auditors managed federal state tax filings well regulatory dcaa filings annual incurred cost submissions reviewed company billings commercial government customers submitted government vouchers wide area work flow system prepared annual operating budgets proposal budgets monitored budgets variances maintained cash flow projections company president responsible treasury functions responsible company hr functions except company retirement plan contributed engineering projects programs involving fiber optic based sensors semiactive dampers blade rotorcraft control technologies assistant program manager july 1995 july 2006 company name city state resuscitated validated took ownership critical companyconstructed simulation tool needed short order customer driven analysis provided us navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes developed ballistic missile warhead reentry simulation tool allowed company gain new work key customer wrote technical business proposals provided engineering assistance small businesses innovative research projects helping grow projects selfsustaining business group within company held top secret clearance project engineer january 1992 july 1995 company name city state responsibilities grew coop student lead project engineer small engineering company focused developing sensing actuator technologies defense commercial applications represented company multicompany technical team working two year defense advanced research projects agency darpa competitive contract contributed various engineering projects including acoustic sensors acoustic noise cancellation vibration control modeling simulation pneumatic systems 6degree freedom dof missile simulations missile control systems medical sensors held secret clearance education master science accounting finance 2012 university maryland university college city state eng aerospace engineering 2001 university maryland city state bachelor science aerospace engineering university maryland city state affiliations american institute certified public accountants aicpa skills proactive selfmotivated team player well versed ap ar bank reconciliations billings budgets cash flow projections government contracting financial statements experienced many accounting technical office applications including quickbooks expert peachtree proficient jde proficient great plains trained labview matlab access excel word,ENGINEERING +mechanical engineering intern summary cad cam finite element analysis mechanical design product design development skills 5 years experience cad packages solidworks autodesk inventor autocad catia ptc creo 25 years experience cae softwares hypermesh abaqus ansys optistruct 25 years experience analysis linear nonlinear static dynamic gd tolerance analysis design optimization experience sheet metal design manufacturing generating bill materials dfmea sculpting experience advanced material selection rapid prototyping advanced manufacturing welding 3d printing experience 092013 052014 company name finite element analysis industrial robotic assembly illinois institute technology chicago jan may 2016 conceptualized brainstormed designed 6axis scara robot pick place operation automotive industry performed static analysis stainless steel 304 evaluate maximum load assembly lift yielding also analyzed gripper joints eradicate future failures optimized design using optistruct varying mesh sizes element order simulated assembly dynamic analysis find distorted elements verify optimized structure reliability engineering analysis automotive oil pump illinois institute technology chicago sept dec 2015 used industrial reliability specifications select power consumption flow rate three distinct levels rpm study variability improved system using taguchi analysis optimizing signal noise ratio conducted failure mode effect analysis fmea analyze potential causes failures deliver clean oil upon demand abstracted designed near dry machine two inlet nozzles performed fluid analysis actual results lathe machine provided vegetable oil coolant pressurized air flank face tool resulted unburnt recyclable chips gearbox design narsee monjee institute management studies mumbai jan may 2013 designed gear box different gears spur helical worm considering seals lubricating oil bearings assigned materials performed dynamic simulation define contact surfaces 062013 082013 mechanical engineering intern company name initiated project perform failure investigation mufflers due low clearance roads provided feedback established coordinated maintenance gdt safety procedures service schedule supply materials maintenance shop developed failure reports including feedback based common failures automotive industry set calibrated accelerometers hyundai cars conduct tests analyze modes vibration vehicle steering column 052012 072012 manufacturing engineering intern company name analyzed automation process parameters different equipment shape control profile chips manufacturing process hot strip coil redesigned existing shop floor improve space utilization increase material flow optimize labor reduce holding costs 5 improved space utilization 20 performed statistical analysis historical data operating parameters using spc identify significant factors contributing process deviation affecting cold crushing strength pellet generated bill materials calculated overall manufacturing cost education training may 2017 masters mechanical aerospace engineering illinois institute technology iit city state mechanical aerospace engineering 3540 advanced cadcam engineering analysis finite element analysis advanced manufacturing may 2014 bachelor technology mechanical engineering narsee monjee institute management studies city india mechanical engineering 31940 work history company name certifications autodesk certified professional autodesk inventor professional software license 00313355 autodesk certified associate autocad software license 00296190 publications parekh r chaudhary r ingle phd reliability dissimilar metal joints using fusion welding review presented international conference machine learning electrical mechanical engineering icmleme2014 dubai uae skills 3d ansys autocad automation automotive cadcam cad catia dec engineering analysis lathe manufacturing process materials material selection oil optimization pick prototyping robotic safety simulation solidworks spc statistical analysis welding,ENGINEERING +consultant executive profile pl manufacturingengineering supply chain executive increasing revenues profitability ebitda coaching leading teams operational turnarounds strategic planning creative solutions creating value driving results highly accomplished pl manufacturing executive proven track record leading manufacturing distribution businesses utilizing lean tools value adding stream turnaround experience increasing priceearnings multiples stockholder value developed implemented strategic plans ability attract retain key personnel excellent coaching mentoring key personnel disciplines knowledgeable qs 9001 isots 16949 logistics new product launches sox compliant trained lean manufacturing eliyahu goldratt author goal kpi metrics measurements driven increased company value 30 million reduced inventories 40 reduced assembly labor 60 increased earnings per share 125 delivered expected results safety company record 176 days without lost time accidents made processes reliable repeatable achieve quality standards single digit ppms achieved 100 time delivery sequence scheduling managed union nonunion employees ranging staffing 150 2000 personnel ability diagnose performance problems quickly implement solutions establish targets goals accountability measures apply strong constraint analysis capability data analysis business modeling techniques resolve issues required achieve results also operational turnaround management experience skill highlights ability attract retain key personnel excellent coaching mentoring key personnel disciplines get teams involved incorporating ideas promote culture strong ownership encourage employees best ms windows xp ms office xp word excel powerpoint visio ms project ms outlook proficiency level excellent erp mrp jd edwards baan professional experience january 2002 current company name city state setting implementing goals ceo committing delivering positive results goals completed shop floor handson approach leading shop floor teams lean manufacturing continuous improvements conducted assessment implementation engagements lean tools utilized toyota production system jit kaizen kanban 5s takt time pokayoke smed heijunka eight 5y dmaic theory constraints value stream mapping work cell technology demand flow applications focused factory flexible manufacturing concepts timebased principles synchronous manufacturing supply chain management kpis high velocity management standardization multiplant operations cost controls cost accounting a3 process new product launches logistics complex problem solving examples value adding contributions follows implemented lean manufacturing automotive stamping welded assemblies plant increasing company value 30000000 tier ford gm tier ii johnson controls lear shape others implemented lean sequence scheduling methodology reducing inventories 40 reducing operating costs 1 million initiating jit protocols steel suppliers lean manufacturing implementation increased company value automotive stamping insert molding plant 24000000 annually implemented jit synchronous scheduling resulting 40 reduction inventory 100 time deliveries made processes reliable repeatable achieve single digit ppms streamlined packaging processes aerospace manufacturer increasing departmental efficiency 30 increasing capacity 40 implemented purchasing strategic sourcing program reducing material costs 8 established process improvement program major farm equipment machinery manufacturer increasing annual throughput 35000000 initiated continuous improvement processes cellophane manufacturer increased profits 9000000 designed installed world class manufacturing plants utilizing demand flow cellular manufacturing reducing factory labor 55 consultant january 2000 january 2002 company name city state lean manufacturing january 1987 january 2000 company name city state manufacturing executive wurlitzer company developed corporate strategies provided leadership direction turnaround achieve pl balance sheet objectives manufacturer direct reports include manufacturing engineering maintenance purchasing scheduling inventory supply chain management functions logistics new product launches engineering human resources accounting quality identified critical success factors implemented performance improvements teams results implemented strategies include increased earnings per share 125 year year implemented major process improvements plants resulting 350employee reduction installing advanced manufacturing technology 13500000 savings reduced material costs 10000000 strategic sourcing vendor consolidation utilizing lean make processes reliable repeatable reduced scrape costs 80 restructured contract manufacturing facility resulting 10000000 reduction operating costs use jit reduced inventories 40 increased production output 140 implementing automotive plant assembly line process piano assembly operations utilizing manufacturing cell focused factory concepts subassembly manufacturing delivering completed subassemblies final assembly line operations reduced unfavorable manufacturing variances 91 president ceo january 1984 january 1987 company name city state full profit loss responsibility multipant building industrial multiproducts international manufacturing operations consisting 3 manufacturing plants united states wholly owned subsidiary canada joint venture england made strategic acquisition 400 employees integration expand product line utilize marketing channels integration organization worked companys senior management team based united states canada england establish goals key performance indicators driving metrics effort reverse shrinking market share decrease operating costs create positive cash flow ebit increased 325 revenues 285 education mba fairleigh dickinson university gpa cum laude cum laude bs university richmond aa valley forge military academy mentored disciples eliyahu goldratt lean manufacturing skills accounting approach automotive baan balance sheet cash flow coaching continuous improvement cost accounting direction driving erp senior management human resources inventory jd edwards leadership team building lean manufacturing logistics machinery marketing market mentoring excel ms office ms outlook powerpoint ms project ms windows xp word mrp packaging personnel piano problem solving processes process improvement profit loss protocols purchasing quality scheduling strategic strategic sourcing supply chain management visio,CONSULTANT +accountant summary innovative energetic accountant proficient extracting financial data various reporting systems suggesting key operational changes establish budgetary stability strong background school fund accounting emphasis general ledger reconciliation budget analysis core strengths school fund accounting account reconciliation cash flow projections budget analysisforecasting general ledger accounting accounts payablereceivable governmental reporting school bond experience accomplishments achieved chief financial officer cfo certification michigan school business officials organization experience accountant jul 2014 current company name city state perform general ledger duties district reconcile multiple bank accounts monthly record project cash flows perform accounts payablereceivable duties simplified governmental reporting process analyze budgets amend necessary assist auditors yearly financial statements supply school board members financial data create purchase orders supply vendors reconcile student lunch account purchases prepare calendar yearend tax documents assisted trained staff various accounting software tasks purchase order entry budget report generating staff accountant nov 2010 jul 2014 company name city state performed accounts payable duties three local area public school districts processed purchase orders supplied vendors prepared processed 1099s calendar yearend prepared various reports weekly basis supplied local districts valuable information streamlined document attachment process within accounting software package handler aug 2007 sep 2010 company name city state earned employee month multiple occasions customer focus taking initiative education bba accountancy april 2010 western michigan university city state haworth college business skills creative problem solving skills advanced computer skills works great others continuous initiative process improvement,ACCOUNTANT +executive chef food service director executive profile chef exploring passion food developing clean healthy cooking techniques 30 yearsthis done executing successful operations strategies decreasing staff turnover developing winning menus according consumer preferences proven front back house operations experience excellent track record budgeting decreasing costs expanding business operations recognized highly effective leader strong strategic planning communication staff management skills proven food service director executive chef skill highlights leadership great communication skills budgeting analysis expertise expense control expert food labor cost expert diverse industrymarket knowledge vendor negotiations excellent customeremployee communications profit generation core accomplishments purchased initiated struggling catering company successful catering company 100 seat restaurant increased sales marketing 22 previous year mediated vendor relations decrease food cost 7 2007 annually launched ongoing wellreceived program mentored health department servsafe include sanitation food safety hygiene delegated gourmet dinners 4 parties 600 100 customer satisfaction effectively managed restaurant kitchen food service director leadership catering large volume professional experience executive chef food service director 022008 current company name city state provides phases hiring disciplinary actions termination employees trains staff functions food service duties supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functionsevents maintaining cleanliness food service areas equipment inspecting entire kitchen three dining rooms successfully honing budgetary financial records food service area performed work schedules evaluating work performance staff supervise maintaining menus recipes recommendations dietitian appropriate excellent negotiating purchasing food service products including equipment maintaining updated records accordance federal state regulations servsafe certification accordance state florida food management guidelines attained average food cost 268 presidentownerexecutive chef 122005 042008 company name city state effectively ran oversaw daily cafe operations coordinated planned events large catering parties responsible hiring disciplinary actions termination employees take charge attitude kitchen daily basis well handson manager style times trained staff functions food service duties supervised staff engaged preparation serving fresh wholesome foods clients catering jobs café cleanliness safety food service areas equipment maintains budgetary financial records food service area prepares work schedules evaluates work performance staff creates menus recipes daily café menu 10 600 guests catering events negotiates purchases food service products including equipment maintains servsafe certification accordance state federal laws food services directorexecutive chef 022001 012006 company name city state provides phases hiring disciplinary actions termination employees trains staff functions food service duties supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functionsevents maintaining cleanliness food service areas equipment inspecting entire kitchen three dining rooms successfully honing budgetary financial records food service area performed work schedules evaluating work performance staff supervise maintaining menus recipes recommendations dietitian appropriate excellent negotiating purchasing food service products including equipment maintaining updated records accordance federal state regulations servsafe certification accordance state florida food management guidelines attained average food cost 268 time labor cost varies kitchen kitchen kept labor cost company average 28 268 head chef 101979 012001 company name city state successfully climbed ladder cook toassistant chef head chef education 1998 associate arts academy occupational studies culinary arts city state usa 1996 general education diploma ged life skills center city state usa licenses nra promgt certifications following areas sanitation professional baking nutrition professional service professional cooking supervisory development hospitality management cost control ceu sanitation hygiene may 2014 cpr certification servsafe certification accordance state florida food management guidelines professional affiliations member american culinary federation references available upon request,CHEF +guest teacher floral designerwrite title certified professional floral designer mentored aifd founding member participated finalist several national competitions owned business las vegas starting tropicana hotel built businesses las vegas hilton caesars palace innovated different buying practices utilizing national international auctions supply low demand high highlights skills used acquired fresh flowers growers national international regions chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary compete national international auction internet required depth knowledge flowers prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist owneroperator garden nile flower shop caesars palace las vegas nv october 1991 june 1995 responsibilities hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry shopped national international flower auctions acquire knowledge best possible pricing necessary interfaced hotel management purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private state name teaching license kind empathetic standardized testing techniques urban public schools background creative lesson planning critical thinker positive encouraging adept classroom manager accomplishments impacted operation way necessary keep facets business running smoothly excellent design talent trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score skills used negotiated hotel management acquire square footage terms lease garden nile flower shop caesars palace designed approval hotel management stores layout hours operation acquired fresh flowers growers national international regions chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary compete national international auction via internet prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist president island wedding chapel tropicana hotel las vegas nv september 1990 december 1993 responsibilities negotiated lease first ever free standing wedding chapel hotel property formed corporation board directors chose location architecture oversaw building chapel hired manager hired employees oversaw day day operations responsible licenses employment taxes insurance obligations hotel per lease agreement filing quarterly forms presentation monthly business board directors continuously interfaced hotel department management concerning hotel accommodations wedding guests five separate reception areas catering facets producing successful wedding experience accomplishments pioneered concept free standing chapel hotel property privately owned island wedding chapel first last followed concept skills used promoted respectable venue host wedding 1990 private ownership upgraded smaller wedding choices couples choosing use grand ballroom hotel seedy type establishments las vegas became synonymous era resulted hotels getting involved smaller wedding venues changed entire business weddings 1990 present unfortunately none longer privately owned owneroperator tropicana hotel florist las vegas nv april 1986 december 1993 responsibilities hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry shopped national international flower auctions acquire knowledge best possible pricing necessary interfaced hotel management purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private accomplishments promoted performed excellent design skills trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score impacted operation way necessary keep facets business running smoothly successfully skills used successfully negotiated lease management tropicana hotel appointed small kiosk area housed counter room enough small cooler negotiated successful doubling space originally appointed less year interfaced purchasing department providing prototypes regularly scheduled design placements interfaced various department heads large convention arrangements decorations party arrangements seasonal decorations designed approval hotel management stores layout hours operation chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary competively purchase product los angles flower auction prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist owneroperator las vegas hilton florist las vegas nv april 1989 august 1993 responsibilities hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry interfaced hotel management purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private accomplishments impacted operation way necessary keep facets business running smoothly promoted performed excellent design talent trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score skills used negotiated hotel management acquire square footage terms lease las vegas hilton florist interfaced purchasing department providing prototypes regularly scheduled design placements interfaced various department heads large convention arrangements decorations party arrangements seasonal decorations designed approval hotel management stores layout hours operation chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary competively purchase product los angles flower auction prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist owneroperator desert flower las vegas nv january 1988 june 1993 responsibilities promoted performed excellent design skills acquired fresh flowers growers national international regions promote wider variety flowers favorable price point chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary compete product los angeles flower auction prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist accomplishments promoted performed excellent design skills trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score impacted operation way necessary keep facets business running smoothly successfully skills used interfaced state nevada taxation department purchase business auction result tax lien negotiated lease space former tenant prevent interruption business hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry acquired skills necessary competively purchase product los angeles flower auction interfaced hotel management purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist owner frowners r us las vegas nv january 1986 june 1992 responsibilities promoted performed excellent design skills acquired fresh flowers growers national international regions promote wider variety flowers favorable price point chose containers vases baskets props etc trade markets dallas atlanta los angeles las vegas educated studying market current future trends acquired skills necessary compete product los angeles flower auction prepared employees giving instruction expectations necessary learn probationary period later guided utilize skills order improve method design instructed employees areas necessary work full service florist responsible necessary actions government forms employment taxes insurance state taxes etc required every facet owning operating full service florist accomplishments promoted performed excellent design skills trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score impacted operation way necessary keep facets business running smoothly successfully skills used chose location designed layout shops interior hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry acquired skills necessary competively purchase product los angeles flower auction interfaced several hotel management staffs purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private experience guest teacher october 2012 october 2015 company name city state presented class material policies accurately clearly numerous classes semester lead floral designer june 2005 april 2011 company name city state hired terminated employees acquired inventory produce fresh floral arrangements european gardens permanent arrangements containers gift items kept abreast current future trends floral industry shopped national international markets acquire knowledge best possible pricing necessary interfaced hotel management purchasing agents produced prototypes floral designs etc designers could copy inspected design delivered kept personal knowledge customers private accomplishments impacted operation way necessary keep facets business running smoothly excellent design talent trained founding member aifd successfully passed subjective part floral exam given louisiana state university agriculture school perfect score high school substitute teacher october 2012 october 2015 company name city state interacted students presented students assignment assisted helping assignment responsible teacher completion assignments monitored student behavior responsible attendance students accomplishments enjoyed interacting students assisted students assignments individualized instruction behavior assigned students incorporated subject matter present time students would better understanding relevancy subject matter listed preferred teachers list several schools skills used utilized strict behavioral rules order students could comprehend assignment without unnecessary distraction worked students suggested various approaches students may complete assignment vigilant knowing students given time promptly arrived assigned school followed rules regulations determined clark county school system education mixology 2012 national bartenders school city state usa husbands death wished participate creative work utilizing flowers medium design enjoyed well study certification mixology fun natural educator able help younger students give confidence pursued position became full time guest teacher clark county school district resigned guest teacher 10102015 time anything possible positive helpful love involved social world advanced licensed certified floral designer 1978 louisiana state university agricultural mechanical college city state usa successfully completed course suggested time trained mentored aifd founding member passed exam first try student time passed written exam score 100 percent many successful floral businesses pioneered number unusual trends negotiated hotel contracts interfaced purchasing departments secure purchase orders trained many designers employed hotels bachelor arts secondary education 1971 southeastern louisiana university city state usa successfully taught high school english social studies full time basis 1971 thru 1983 placed many students national regional exams pleased many students kept contact proud part success ​ skills instruction inventory market pricing purchasing teacher advanced floral designer entrepenuer additional information authorized work us employer,TEACHER +consultant summary indepth knowledge understanding numerous software packages operating systems skilled database administrator network administration web developer providing customer enduser help desk support easily identify resolve technical issues concerns excellent communication presentation capabilities experience consultant mar 2014 may 2017 company name city state provided objectoriented design programming implementation support customer billing system written java design database system ecommerce website persistence ejb platform prepared test plans data user documentation customer billing system problemsolved hardware issues fault tolerant hard drives database administrator dec 2009 feb 2017 company name city state working database management systems determining storing data identify user needs set new computer database integrate data outdated systems new system machinist cnc programmer jun 2001 dec 2009 company name city state setup fixtures program cnc machines plumbing equipment education training bachelor science computer science information technology may 2013 limestone college city state computer science information technology bachelor science business administration dec 2011 limestone college city state business administration bachelor science computer science softwareprogramming dec 2011 limestone college city state computer science softwareprogramming masters degree information technologymit university virginia tech present skills api billing system c c hardware database dns ecommerce eclipse ejb xml ftp hard drives html hubs ide information technology java jsp javascript memory access microsoft access c excel office outlook powerpoint microsoft visio professional windows 7 windows 8 microsoft windows xp ms word mysql network networks objectoriented design oracle peripherals coding programming raid router servers servlet microsoft sql server sql server cisco switches system design tcpip team work user documentation uml vpn microsoft visual basic visual studio website written xhtml,CONSULTANT +business development director summary collaborate multiple stakeholders determine audience needs quickly developing strategic plans align clients business priorities strategies experience business development director 051997 current company name city state producing measurable results clients designing unique engagement initiatives employees sales channel partners consumers groups sales performance improvement products intangible services fortune 500 clients success discovering growing business customers potential spend 1 million year designed innovative solutions customized customers various objectives end result needs managing internal teams develop design operate complex custom projects ranging value least 150000 millions titles called include entire c suite ceo coo cfo cmo president evps marketing sales human resources finance define business issues improve revenue penetrating existing accounts opening new sold 17 new accounts current position managed sales volume profit margin long sales cycle managed hired staff 4 work major global account travel meetings business 8 years total book business constantly 25 million year nearly twice entertainment activity bdds similar tenure achieved 6 million sales twice becoming trusted partner clients customers want win account territory district sales manager national account sales 081989 041997 company name city state responsible growth distributor sales volume product mix motivation dsr sales forces developed custom local training marketing materials later adopted nestle corporate distributor chain accounts accounted 11 million sales increased chain accounts 75 national accounts created sales forecasts developed budgets strategic plans managed entire regional office staff working team grew business nestle largest us account nearly double surpassed sales budget goals every year manager twice led company nationally new product introductions district sales grew 16 million 22 million district manager hired five salespeople 4 direct reports promoted managed eight account managers time developed new reports marketing promotional strategies field designed account reviews process management field training programs entire company sold small business owners managed distributor sales accounts using strategic planning innovative programming cultivating strong personal relationships took area territory sales 500000 29 million mature company industry average annual increase 35 financial operations executive department merchandising manager 041988 081989 company name city state financial operations executive south bend store volunteered merchandise manager stores largest department role department highest per foot sales volume department entire corporation 4th quarter 1988 accomplishments 4 times president achievement guild award winner award sales volume profit 3 times president achievement award winner award sales volume profit 4 times achievement guild winner leadership 3 year running combined volume top travel meetings sales several times since biw national sales contest 1993 superbowl twice awarded achiever year profitable direct customer reviewed consistently management throughout career outstanding exceeding expectations college elected executive positions finance club resident housing association skills sales business development distributor sales territory sales district sales sales solutions sales teams sales accounts national accounts sales management strategic accounts sales promotions travel meeting sales technology application sales clients management marketing budget budgets forecasts promotional travel meeting operations strategic planning training training development financial operations merchandising corporate operations employee engagement managing existing accounts forecasting human resources finding new accounts relationship building strategic direction education bachelor business administration finance general business 1988 western michigan university city state us earned 85 educationalliving costs jobs worked college industrial heavy construction excelled several sales roles including direct sales home goods direct sales national trip ranked top 10 country sales started two successful campus businesses member varsity division football team 4 years organizations imex milford memories planning board huron valley youth baseball presidenttreasurerdirector travel baseball lakeland milford travel secretary milford high school baseball instructor,BUSINESS-DEVELOPMENT +investment banking summer analyst skills java c python app development experience investment banking summer analyst may 2013 august 2013 company name city state advised 12b sellside deal completed buyside screen contributed 11 total project teams drove financial analysis sellside deal built levered model projecting operations financing returns completed 3 subsequent model iterations built sensitivities coded excel macros improve client experience communicated clients partner banks goldman leadership create investor materials facilitate deal processes performed screen 20b client designed 7 quantitative screen criteria ranked 30 potential targets built accretiondilution minicombo model flexible architecture facilitating numerous targets premium scenarios read equity research 10ks create profiles perform sumoftheparts valuation write growth commentary finance research assistant may 2012 may 2013 company name city state analyzed sec filings assess target company valuations strategic buyers compared financial buyers reviewed 300 takeover auction background identifying data points calculate takeover premiums paid systemically organized information using excel facilitate data analysis research reviewed final paper previous relevant topic provided content conceptual improvements sales clerk may 2011 august 2011 company name city state advised customers completed sales increased sales earnings 20 juniors department period june august named employee month recommendation customers friendly helpful service july company name summary company industry well known provides context job good starting place companys mission statement responsibilities action impact action impact action impact company city state position month year month year responsibilities action impact action impact company city state position month year month year responsibilities action impact action impact education training bachelor degree month undergraduate school state 40 bachelor science aeronautical engineer may 2015 united states air force academy colorado city state aeronautical engineer may 7340 36740 introduction finance theory probability statistics multivariable calculus thermodynamics ii roslyn schulte memorial scholarship awarded rising college junior demonstrated leadership social responsibility london school economics study abroad program spring 2014 colorado academy denver 440 3840 sat 23502400 class 2011 president national society collegiate scholars varsity volleyball captain personal information summary organization purpose well known provides context job good starting place organization mission statement responsibilities action impact action impact association city state position month year month year responsibilities action impact interests cadet day inc colorado springs co founderpresident nov 2011 present founded direct national 501 c3 nonprofit spanning 3 states bringing diverse elementary students united states air force academy cadet day experience exposes students engineering school opportunities built organization structure lead executive team special initiatives department fundraised 56k annual budget monitor nonprofit compliance write deliver grant presentations speak publically organization experiences languages language fluent language conversational skills c calculus content client clients data analysis economics equity finance financing financial financial analysis french java leadership macros materials excel pick processes python read research sales sat spanish statistics strategic technical training unique valuation additional information leadership activities organization city state position month year month year summary organization purpose well known provides context job good starting place organization mission statement responsibilities action impact action impact association city state position month year month year responsibilities action impact achievements recognition awards honors interests include interests leadership activities cadet day inc colorado springs co founderpresident nov 2011 present founded direct national 501 c3 nonprofit spanning 3 states bringing diverse elementary students united states air force academy cadet day experience exposes students engineering school opportunities built organization structure lead executive team special initiatives department fundraised 56k annual budget monitor nonprofit compliance write deliver grant presentations speak publically organization experiences interests volleyball crossfit world cup,BANKING +executive director professional summary nonprofit executive director 15 years progressive experience nonprofit management wealth experience grantwriting fund raising development public relations marketing experience executive director may 2001 current company name city state providing overall management legislatively mandated early learning coalition working board directors develop implement agencys strategic visions keeping board informed issues affect programs making sound recommendations regarding program management providing overall financial management 6 million annual budget direction funding consistent board policy directives preparing budgets ensuring financial accountability sustainability providing oversight service delivery system accordance mission purpose agency managing fund raising maintaining strong relationships funding sources grantwriting managing marketing public relations functions identity agency community providing oversight resources allocation processes procedures serving advocate local agencies associations institutions media local state federal government allied organizations supervising staff 16 duties include oversight contracts compliance monitoring encouraging best practices agency wide implementation agencys strategic plan accordance boards mission vision staff development including training succession planning promoting culture teamwork accountability transparency public relations officer jan 1997 apr 2001 company name city state served pressmedia contact museum activities exhibitions events programs developed annual public relations plan budget developed promotionaladvertising strategy utilizing media increase attendance exhibitions programs special events particular emphasis blockbuster exhibitions major campaigns traveling exhibitions educational programs museum store restaurant producedsupervised publications including bimonthly newsletter invitations brochures advertisements planned implemented special events fund raising events wrote grant proposals managed facility rentals supervised group tour coordinator development interns volunteers coordinator community relations feb 1994 jul 1997 company name city state served contact aspects public relations education marketing development nonprofit organization providing inhome services terminally ill jackson mississippi metropolitan area 23 central southwestern mississippi counties promoted hospice awareness community medical referral base public speaking opportunities special projects seminars newspaperjournal articles developed implemented annual agency marketing plan maintained marketing calendar developed marketing materials carried marketing activities throughout service areas developed organizations annual report planned implemented special events wrote grant proposals developed inservice education activities staff participated interdisciplinary team recruited supervised volunteers program development specialist jul 1985 feb 1994 company name city state developed supervised coordinated monitored various programs elderly seven counties central mississippi promoted programs public speaking training planning writing grant proposals budgeting developing contracts monitored service providers case management congregate home delivered nutrition adult day care services legal services emergency services served liaison capacity state division aging adult services service providing contractors edited agency newspaper developed additional public relations campaigns developed statewide educational project alcohol abusedrug misuse elderly supervised program development specialist career accomplishments successfully developed several programs grassroots level including first adult day care service jackson mississippi mississippi crafts festival mississippi museum art writtencollaborated writing numerous nonprofit grant requests resulting awards robert wood johnson foundation drug free schools communities institute museum library services publix supermarket charities united way santa rosa county leadership santa rosa among others executive director early learning coalitionhave successfully directed operations clean audits exceptional monitoring results certifications certified trainer bridges poverty certified facilitator getting ahead getting world professional affiliations national association education young children southern early childhood association northwest florida association education young children 2006 present public relationsnewsletter chairperson nw fl affiliate president elect nw fl affiliate national association education young children naeyc affiliate organizations professional membership organizations work promote high quality early learning young children association early learning coalitions 2007 present served small coalition representative aelc organization comprised early learning coalitions throughout state florida supporting overall goal developing administering comprehensive school readiness voluntary prekindergarten programs community service organizations santa rosa community alliance 2015 health professions opportunity grant hpog family services committee pensacola state college 2013 present santa rosa bridges inc local bridges poverty project 2013 present currently serve board directors cochair public relations committee serve finance committee early childhood advisory board pensacola state college 2011 present healthy start coalition santa rosa county 2007 present currently serve executive committee secretary education bachelor science social rehabilitation services 1981 university southern mississippi city state usa graduated highest honors minor criminal justice associate arts liberal arts 1979 clarke college city state usa graduated highest honors skills extensive experience working boards directors supervision management development fund raising communications marketing public relations fiscal operations volunteer recruitment coordination microsoft office suite,PUBLIC-RELATIONS +information technology intern professional profile obtain full time entry level information technology management field utilize education contribute companys operations learning opportunities maximize skills advanced training development qualifications microsoft word power point excel experience 102014 052015 company name city state provided assistance students weak study areas analyzed students acquiring better understanding specific weak areas within american sign language asl courses contributed students improve asl receptive expressive skills 062012 082012 information technology intern company name city participated human technology interaction management supervisor developed interface website databases via excel allowed house representatives senators effective easier access information completed several workshops lectures history library congress 022012 082012 media student assistant company name city set maintained computer aided realtime translation cart system classrooms various locations around campus needed assisted staff faculty students daily basis equipment repairs customer service technology problems verified classroom appropriate equipment technology needed success daily education december 2016 information technology management american sign language bloomsburg university pennsylvania city state information technology management american sign language 335 languages fluent american sign language english navigate multicultural situations skills american sign language excellent communication customer service databases english access excel power point microsoft word works problem solving skills realtime repairs supervisor translation website workshops additional information awardscertificates deans list 350 gpa spring 2016 bloomsburg university career intensive boot camp spring 2016 activitiescommunities chi alpha epsilon honor society 2015 2016 delta alpha pi honor society 2015 2016 phi sigma pi national honor fraternity 2015 2016 signify club president 2015 2016 delta sigma phi fraternity brother 2012,INFORMATION-TECHNOLOGY +work history company name construction laborer accomplishments puesto que solicita fecha almedagenoa constructors se ha comprometido la igualdad de oportunidades para los solicitantes empleados sin distinción de raza color sexo edad religión origen nacional discapacidad estado civil condición de veterano orientación sexual información genética cualquier otra característica protegida por la ley esta política se aplica todos los términos condiciones de empleo incluyendo pero limitado contratación capacitación promociones disciplina traslados excedencias la terminación del empleo informe al departamento de recursos humanos de la empresa si necesita ayuda para completar esta solicitud de empleo por favor escriba imprima complete cada sección de esta solicitud adjunte un curriculum vitae si usted tiene uno name nombresrsra nombre apellido direccion ciudad estado código postal teléfono de casa teléfono de trabajo otro teléfono correro electrónico fecha en que puede empezar trabajar salario solicitado tiene 18 años de edad más sí está usted autorizado para trabajar sí en los estados unidos usted ahora que en el futuro sí requiere patrocinio para la visa de trabajo habilidades por favor indique cualquier capacitación cualificaciones que usted tenga para el trabajo solicitado incluya conocimientos de paquetes de software sistemas informáticos pertinentes e indique su nivel de conocimiento básico intermedio experto adjunte páginas adicionales si es necesario 1 cómo se enteró acerca de almedagenoa constructors marque todas las que aplican agencia de empleo nombre recomendación de actual empleado nombre página web de la compañía periódico revista name feria de empleo otro por favor especifica educación nombre ubicación mayor grado nivel grado diploma tipo de escuela completado escuela primaria escuela secundaria universidad otros titulos certificados afiliciaciones profesionales relevantes para el trabajo solicitado 2 experiencia laboral voluntariado incluya su experiencia laboral previa tambien incluya su experienca relevante como voluntario por favor comience enumerando desde la experienca mas reciente puede adjuntar su cv pero debe ademas completar la informacion solicitada para que podamos verificar la experiencia previa indique si hautilizado otro nombre en cualquiera de sus trabajos anteriores sí indicar el nombre especifique la organización título del puesto salario fechas de nombre de la organización nombre del supervisor información de contacto por que dejo este empleo título del puesto salario fechas de nombre de la organización nombre del supervisor información de contacto por que dejo este empleo título del puesto salario fechas de nombre de la organización nombre del supervisor información de contacto por que dejo este empleo título del puesto salario fechas de nombre de la organización nombre del supervisor información de contacto por que dejo este empleo 3 referencias profesionales enumere tres personas relacionadas con usted que tengan conocimiento de su rendimiento en el trabajo nombre número de teléfono dirección de correo electrónico cuándo dónde se trabaja con este individuo nombre número de teléfono dirección de correo electrónico cuándo dónde se trabaja con este individuo nombre número de teléfono dirección de correo electrónico cuándo dónde se trabaja con este individuo lea las instrucciones que figuran continuación sobre requisitos de cada estado antes de responder la siguiente cuestión alguna vez ha sido condenado por un delito que ha sido borrado indultado anulados reglamentariamente erradicado embargado sellado por el tribunal los antecedentes penales constituyen un impedimento automático para el empleo sólo se considerarán aquellos que afecten sustancialmente de manera razonable al trabajo en cuestión si hay registro si ha seleccionado sí por favor explique instructions los solicitantes de california usted debe responder record con respecto 1 cualquier delito menor por el cual la libertad condicional se ha completado descargada el caso ha sido desestimado judicialmente 2 cualquier condena registro con respecto la condena que dio lugar un ingreso la participación en cualquier programa de desviación previo posterior al juicio 3 una condena por consumo posesión de marihuana que tenga más de dos años de antiguedad en el momento que se relleneesta aplicación los solicitantes georgia usted puede contestar record con respecto cualquier caso dado de alta en virtud de la primera ley sobre la delincuencia los solicitantes de massachusetts deben responder la pregunta anterior con respecto información de antecedentes penales los solicitantes del estado de washington limite su respuesta las condenas para los que la fecha de la condena prisión liberación lo que sea más reciente se encuentra dentro de los últimos diez 10 años 4 certificación solicitante por favor iniciales en cada párrafo firme abajo certifico que todas las respuestas declaraciones hechas por mí en esta solicitud son verdaderas completas lo mejor de mi conocimiento que ocultado ninguna información que pudiera afectar mi consideración para el empleo entiendo que cualquier falsificación falsedad u omisión de la información presentada en esta solicitud mi hoja de vida en cualquier entrevista constituirá un supuesto de denegación terminación inmediata del empleo entiendo que nada en esta solicitud de empleo se pretende ni debe interpretarse como una oferta acuerdo contrato de trabajo además entiendo que el empleo en dragados eeuu es voluntad lo que significa que tanto la compañía sus empleados son libres de poner fin la relación laboral en cualquier momento con sin causa aviso previo en el caso de que yo soy empleado de almedagenoa constructors estoy de acuerdo en cumplir con todas sus políticas de empleo su código de ética código de conducta almedagenoa constructors se reserva el derecho modificar cancelar sus políticas en cualquier momento con sin causa aviso previo entiendo que cualquier oferta de empleo que pueda recibir es contingente sobre una finalización con éxito del proceso de selección de empleados de la compañía el resultado de los cuales debe ser satisfactoria para la compañía este proceso puede incluir un fondo verificación de referencia un examen físico de preempleo entiendo que ningún representante agente de dragados eeuu tiene la autoridad para hacer cualquier acuerdo que sea contrario lo anterior sin la autorización por escrito del presidente todo acuerdo debe ser por escrito firmado por el presidente al ser vinculante para la empresa firma feche esta solicitud de empleo es bueno para sólo 60 días consideración para el empleo después de 60 días requiere una nueva aplicación 5 para información en español visite agency agency must investigate unless dispute escribe la consumer financial protection bureau 1700 g street nw frivolous see washington dc 20006 explanation dispute procedures summary rights fair credit reporting act consumer reporting agencies must correct delete federal fair credit reporting act fcra promotes accuracy fairness inaccurate incomplete unverifiable information privacy information files consumer reporting agencies many inaccurate incomplete unverifiable information must types consumer reporting agencies including credit bureaus specialty removed corrected usually within 30 days however agencies agencies sell information check writing histories consumer reporting agency may continue report information medical records rental history records summary major verified accurate rights fcra information including information additional rights go write consumer reporting agencies may report outdated consumer financial protection bureau 1700 g street nw washington negative information cases consumer reporting dc 20006 agency may report negative information must told information file used seven years old bankruptcies 10 years old anyone uses credit report another type consumer access file limited consumer reporting agency may report deny application credit insurance employment provide information people valid need take another adverse action must tell must usually consider application creditor insurer give name address phone number agency employer landlord business fcra specifies provided information valid need access right know file may request must give consent reports provided obtain information files consumer reporting employers consumer reporting agency may give agency file disclosure required provide proper information employer potential employer identification may include social security number many without written consent given employer written cases disclosure free entitled free file consent generally required trucking industry disclosure information go person taken adverse action may limit prescreened offers credit insurance information credit report get based information credit report victim identify theft place fraud unsolicited prescreened offers credit insurance must alert file include tollfree phone number call choose file contains inaccurate information result remove name address lists offers fraud based may optout nationwide credit bureaus public assistance 18885optout 18885678688 unemployed expect apply may seek damages violators consumer reporting employment within 60 days agency cases user consumer reports addition consumers entitled one free disclosure every 12 months upon furnisher information consumer reporting agency violates request nationwide credit bureau nationwide specialty fcra may able sue state federal court consumer reporting agencies see additional information identity theft victims active duty military personnel additional rights information visit right ask credit score credit scores numerical summaries creditworthiness based information credit bureaus may request credit score states may enforce fcra many states consumer consumer reporting agencies create scores distribute reporting laws cases may rights state law scores used residential property loans pay information contact state local consumer protection agency mortgage transactions receive credit state attorney general federal enforcers score information free mortgage lender right dispute incomplete inaccurate information identify information file incomplete inaccurate report consumer reporting skills compliance management credit dc mail office word reporting supervision professional summary responsible job title enthusiastic supporting best practices hospital operations compliance healthcare management demonstrated strengths multiarea management quality assurance service resourceful professional collaborative team player energetic job title dedicated efficient effective collaboration care teams patients families outgoing professional collaborative flexible approach reaching mutually beneficial resolutions experienced patient care coordinator proficient directing patient care programs highquality efficient hardworking patient care coordinator bringing number years experience field expertise includes administration program management motivated job title knowledgeable healthcare management hospital practices regulatory compliance talent overseeing multiple areas without sacrificing quality service hardworking professional passionate patient advocate compassionate certified nursing assistant adept bathing grooming feeding elderly disabled patients familiar advanced medical terminology procedures levelheaded health professional remains calm effective extremely difficult stressful situations strong belief importance companionship support patient care motivated cna highly effective communication style efficient worker demonstrates strong time management prioritization skills skills organizational skills team leadership problem solving claims processing regulatory compliance healthcare operations process improvements strategic planning documentation monitoring tools scheduling organizational standards decision making goal setting verbal written communication interdepartmental collaboration multitasking ability work history construction laborer 022014 112017 company name – city state consistently assumed additional responsibilities worked extended hours meet project deadlines monitored inventory reported items restocked job prepared cleaned construction sites removing debris loaded unloaded building materials used construction operated equipment machine type machine type requisitioned new supplies equipment dug trenches backfilled holes compacted earth prepare new construction supply chain specialist 082013 032017 company name – city state conducted analysis type analysis incorporated findings action taken supervised team number area managers number associates established project control procedures project forecasts cash flow projections helped earn company number customer satisfaction ratings website action taken completed number performance reviews quarter offering praise recommendations improvement spearheaded crossfunctional initiative achieve objective worked directly departments clients management achieve result created new revenue streams actions developed rolled new policies hired trained number staff exceeded company objectives results increased profits 60 one year restructure business line patient care assistant 082013 032017 company name – city state measured effectiveness team implemented recommendations long term improvements maintained confidentiality compliance standards times evaluated effectiveness current strategies interdisciplinary team utilized recommendations make permanent improvements care standards upheld confidentiality requirements regulatory compliance guidelines areas met patients families discuss care plan action future maximized preventative care utilization reduce hospital burden help eliminate readmissions reviewed step patient care made proactive adjustments avert issues worked patients families develop future plans discuss care actions performed subject matter expert case management processes completed documentation care hospital actions patient activities updated documentation reports detailing patient activities care actions hospital determinations coordinated charitable government community resources patients connected patients available community charitable resources education high school diploma diploma 2007 lamar high school certification cna health care 2012 houston community college coleman college health sciences city state certifications heavy equipment operator osha 10 nccer construction site safety core curriculum core curriculumintroductory craft skills 2017 houston launch pad city state certifications licensedcertified home health aide certified nurses aide,CONSTRUCTION +hr coordinator summary first job retail salesperson passion leadership development others human resources professional privilege working new staff members help successful organization human resources experience comprised generalist responsibilities able contribute betterment organization play key role increasing retention employer highlights hr policies procedures expertise employee handbook development staff training development new employee onboarding offboarding employment law knowledge payroll expertise benefits administrator organized maintains confidentiality microsoft office suite accomplishments revamped orientation process new hires implemented companywide earned special recognition designing completing twoyear restructuring project 20 years volunteer records received employee year outstanding dedicated service appointed business processes team select group analyzes restructures business process organization experience company name city state hr coordinator 122011 current girl scouts gulfcoast florida premier leadership development organization girls brought board implement new technology manage volunteer information progress onboarding program newly hired employees engage aspects human resources able improve organization manages volunteer information approvals learning implementing training others new computer program successfully overseen volunteer approval process includes background screening 1000 new volunteers 1000 existing volunteers rescreened year ensure safe environment girls experience provided horough understanding background screening laws required notification maintenance records design new employee packages send via mail email resolve personnel issues regarding human resources matters needing clarification submissions corrections post audit job postings old pending onhold draft positions draft departmentspecific employee announcements explain human resources policies procedures employees manage communication regarding employee orientation open enrollment benefits offer consistent payroll disbursement accurate record keeping employee pto vacation accruals process salary changes stemming merit increases promotions bonuses pay adjustments address inquires employees management regarding newhire activity ongoing employee relation issues work seniorlevel management create fair consistent hr policies procedures guid clients conduct background checks verify references successfully advanced onboarding process creating positive comprehensive new hire experience conduct new hire training oversee completion required paperwork documentation manage employee benefits enrollment termination comprehensive knowledge benefit details key contributor revision corporate background screening policy practices legal adherence company name city state human resourcesoffice manager 062003 042011 conducted benefits administration benefiteligible employees worked seniorlevel management create fair consistent hr policies procedures developed employee handbook including content layout guided development management hr operations processes organization created managed confidential personnel records managed personnel files according policy federal state law regulations generated employee tracking reports month offered consistent payroll disbursement accurate record keeping employee pto vacation accruals managed communication regarding employee orientation open enrollment benefits resolved personnel issues regarding human resources matters needing clarification submissions corrections planned led training programs staff development provided support ceo sales team managing operation work flow handled processed confidential client information education master arts organizational leadership 2011 regent university city state minor organizational development consulting bachelor science apparel merchandising 1991 colorado state university city state professional affiliations professional development courses completed 10week phrsphr preparation course 2013 girl scout university leadership series 2014 professional memberships society human resource management shrm 2009 2013 sarasota human resource association shra 2010 2014 founding member zeta tau alpha sorority colorado state university skills creative problem solving skills rganized attention detail c omputer proficient customer service b enefits p ayroll r ecords management e mployee relations nboarding training hris ms office suite adp sage payroll,HR +finance coordinator summary acquire position grant opportunity contribute efficient operation firm earn advancement job performance highlights accounting systems assessment account reconciliations budget analysis general tax accounting accounts receivable professional fiscal budgeting knowledge invoice coding familiarity strong communication skills general ledger accounting skills multistate payroll adp federal state tax regulations recordkeeping i9 documentation accounts payable internal controls microsoft applications billing independent worker time management attention detail exceptionally organized relationship building reliable excellent communication skills bilingual spanish flexible excellent time management skills accomplishments accounting skills operated computers programmed accounting software record store analyze information general ledger accounts maintained accurate accounts including cash inventory prepaid fixed assets accounts payable accrued expenses line credit transactions experience 062010 current finance coordinator company name responsible preparation biweekly payroll including retirement plans termination union dues well resolving insurance issues deductions 30 employees using paychex system maintained entered timekeeping data collected biweekly timesheets paychex time labor system particular focus processing exempt nonexempt hours personal vacation sick leave applied knowledge applicable laws related payroll process including garnishment regulations state tax regulations reviewed payroll reports accuracy prior distribution pay checks maintained accounts payable turnover rate 30 days less general ledger posting prepared bank reconciliation state city funding monthly expense reports 092007 032010 accountant company name city state responsible preparation biweekly payroll including retirement plans termination well resolving insurance issues deductions 175 employees using adp totalsource adp pc maintain enter timekeeping data collected biweekly timesheets adp ez labor management system particular focus processing exempt nonexempt hours personal vacation sick leave apply knowledge applicable laws related payroll process including garnishment regulations state tax regulations review payroll reports accuracy prior distribution pay checks 041994 102006 senior accountant company name city responsible preparation biweekly payroll including retirement plans termination union dues well resolving insurance issues deductions 550 employees using adp system maintained entered timekeeping data collected biweekly timesheets adp system particular focus processing exempt nonexempt hours personal vacation sick leave applied knowledge applicable laws related payroll process including garnishment regulations state tax regulations reviewed payroll reports accuracy prior distribution pay checks interacted employees management payroll related projects inquiries including reporting employee leave absence unemployment fund allocations payroll account reconciliation disability workers compensation monthly quarterly basis maintained monitored government contracts grants restricted contributions ensure reporting requirements met timely basis review ongoing budgetary discrepancies program directors prepared annual audit schedules budgets various financial analyses needed maintained accounts payable turnover rate 30 days less general ledger posting prepared bank reconciliation successfully managed ten state city contracts including preparing monthly expenditure reports budget modifications year end closeouts maintained account receivable analysis reports education 2008 ged hs equivalence diploma hs humanities city state − high school equivalence diploma hs humanities certificate principles accounting lehman college city state −continuing education lehman college − computer leadership vocational educational program alianza dominicana inc − medical billing coding netcom information technology certifications medical billing languages bilingual spanishenglish skills payroll state tax accounts payable bank reconciliation general ledger posting reconciliation accountant account receivable account reconciliation accounting billing audit basis budget budgets compensation contracts disability government contracts leave absence payroll account payroll account reconciliation finance excel microsoft windows xp ms excel ms word outlook quickbooks quickbooks pro fund ez paychex adp medical invoicing,FINANCE +sales team executive summary resultsfocused management professional offering 25 years progressive leadership experience transforms highpotential staff outstanding leaders demonstrates creativity savvy critical financial operational success core qualifications operations management staff development inventory control compensationbenefits administration policyprogram development staff training supervision training sound judgment computersavvy calm pressure complex problem solving microsoft applications forecasting excellent writing skills billing attention detail multistate payroll exceptionally organized recordkeeping i9 documentation accounts payable professional experience sales team nov 2015 feb 2016 company name city state delivered unparalleled customer services greeted assisted customers responded customer inquiries complaints professional timely manner communicated product knowledge customer recommend merchandise selections trained visual merchandising organization monitored sales activities productivity ensured register transaction completed accurately accordance policy excellent communication verbal written skills strong organizational skills ability mulittask fast paced environment sales team nov 2015 jan 2016 company name city state provided outstanding customer services maintained displays store appearance ensured customer satisfaction every state sale opened closed store accordance company policies recommended new products upcoming events extensive sales customer service experience broad expertise advertisement promotion manager mar 2009 jan 2015 company name city state management lead oversaw implementation long short term plans accordance strategic plans ensured expenditures within authorized annual budget implemented operational improvements enhance quality production times reduce costs decreased production labor hours implementing time study production line resulting cost savings approximately 20000 per unit conducted industry standard study cost services calls inspection charges resulting tripled income services department revenue implemented inventory software program operate accounting program streamline communication purchasing inventory engineering production departments experience lean six sigma experience supervising large number employees advanced experience using microsoft office suite powerpoint project management communicated effectively shareholders employees government authorities stakeholders managed client expectations ensuring highest quality service developed implemented ensured compliance safety procedures meet government guidelines monitored employee productivity performance optimized employee procedures reduce costs monitored maintained operational reports detect production issues set management 60 vendor relationships responsible delivering projects agreed scope budget schedule customer expectations developed production tracking quality control systems analyzing production implemented new product lines research development generate new revenue streams collaborated mine safety health administration msha division united states department labor ensure safety survivability miners event incident underground received four mshas approvals product breathable air harmful gas removal gas monitoring structural categories general management recruited trained supervised human resource director safety manager engineers controllers production manager created marketing materials presentation demonstration products sales meetings trade shows consumer education managed day day facility operations responsible payroll oversight related approvals manager feb 2004 jan 2009 company name city state developed operated four assisted living locations obtained maintained annual state certifications supervised security transportation monitoring needs managed day day facility operations admissions coordinated daily services including nursing dining housekeeping activities maintenance functions coordinated new resident moveins orientation supported admission process tours follow calls inquiries project management monitored budget compliance financial outcomes including labor operational expenses accounts receivable resolution responsible payroll oversight related approvals oversaw accuracy thoroughness activity documentation within assisted living facility kept current changes industry particularly regulatory changes relate assisted living dementia care general management supervised assisted living staff including caregivers medication technicians licensed nurses activities staff responsible recruiting onboarding staff human resources duties employees planned directed facilitated marketing events facilities conducted outside sales calls generate inquiries achievements featured space safety magazine integrated lifesaving technologies originally developed purify air astronauts line mine shield products integral part mine shields getting recognized new business year mine shield tested received certification china direction education high school diploma 1980 nelson county high school city state interests crossfit white water rafting waterboarding reading additional information personal interests crossfit white water rafting water boarding reading skills accounting accounts receivable streamline assisted living budget excellent communication client customer satisfaction customer services customer service experience direction documentation fast financial general management government human resource human resources inspection inventory director marketing marketing materials meetings microsoft office suite powerpoint nursing strong organizational skills outside sales payroll policies production manager project management promotion purchasing quality quality control recruiting research safety sales six sigma strategic plans supervising trade shows transportation visual merchandising written skills,SALES +senior financial analyst professional summary skills work history senior financial analyst 012012 current company name – city state manage entire month end accounting close process related accruals reclass mortgage banking technology line business build checks balances accrual process create maintain procedures documentation monthly accrual process get business managers validate significant monthly expenses respective towers effort better manage expenses calculate accruals prepare billing information allocations manage mbt monthly forecast process annual budget creating detailed tower budgets pertaining cap send fixed price tm reviewed signed upon technology directors line overall goals technology organization manage monthly beeline headcount costing process tm fixed price consulting expenses used monthly forecast process well monthly accrual process manage monthly direct expenses upload chase companywide corporate reporting system cspra built checks balances around data upload process ensure direct expenses line items reconciliation mortgage banking technology repository chase companywide reporting system manage monthly expense reporting analysis prepare technology executive management reporting built checks balances ensure data flow time series complete accurate support narrative accompanies technology emr deck create executivelevel financial reporting package support lob business reviews perform ad hoc financial analysis involving expense trends business drivers manage weekly signing party process ensure timely relevant expenses management deep thorough analysis beeline items well software spend sow statement work spend helps mbt finance clearly identify risks well opportunities plan put technology operation better position capture risksopportunities forecast process participate creation business cases spending requests assist evaluation reporting control capital expenditure projects support mortgage banking technology mbt business case financial reviews approvals manage third party vendor details actual spend vs budget forecast manage monthly capitalization process accounting entries associated revamp improve many business processes within mbt mortgage banking technology 2012 senior financial analyst 012001 012004 company name – city state responsible managing financial aspects finance jpmorgan chase main responsibilities involve assist nine programs management docs project assist chase home finance chf information technology management managing project cost work senior management complete annual budget process reviewing providing suggestions process department managers prepare quarterly financial forecasts presented recommendations based analysis senior management lead preparation monthly reporting package include variance analysis budgets balance sheet cash flows income statements assist creating awareness implementation home lending policies procedures develop present capital request projects included review analysis business case well providing npv irr analysis prepare various summaries submitted jpmorgan chase home finance steering committee research costs projects requested using system reporting tools project accounting reporting par finance gate team files pc fast document direct others assists standardizing reports templates liaison corporate finance corporate accounting departments financial analysis reporting issues build maintained local databases using access record keeping systems projects data assist various senior vice presidents upon demand research documentation preparation reports presentation chf chase home finance business clients groups senior financial analyst company name – city state responsible daytoday activities related update maintenance huntingtons mortgage hedging applications daily update pricing assumptions perform complex analysis financial markets complete complex analysis related marktomarket huntingtons mortgage position oversee ongoing maintenance hedging position reporting system required models oversee compilation detailed reports analysis financial reporting oversee daily activities less senior financial analysts perform detailed analysis use accesssql databases assist monthly forecasting home lending revenue expense responsible forecast segments servicing shared support consumer lending perform monthly reporting home lending division emphasis detailed income expense statements segments servicing consumer lending portfolio loan default production marketing create reports balance sheet margin analysis rate variance analysis headcount analysis develop maintain model servicing profitability per loan secondary marketing performance cost service loans capitalized servicing delinquency statistics retention analysis prepare monthly branch profitability reports responsible developing maintaining various business models expense management models servicing loan default reo consumer lending shared support help executive management understand variances underlying trends prepare monthend reporting decks upper management review help identify risks andor opportunities within forecast ad hoc requests manage entire month end accounting closing process servicing department compile monthly mortgage date purpose msr mortgage servicing rights modeling prepare summary analysis msr results calculate prepare monthly accounting entries related msr asset maintain documentation msr mortgage servicing rights related controls processes prepare monthly msr asset general ledger reconcilements manage annual budgets segments servicing shared support mortgage production consumer lending 2009 divisional financial manager company name – city state manage central division month end accounting closing process work closely regional accounting managers streamline closing process review locations pl transactions accuracy completeness prepare correcting journal entries required prepare analysis write journal entries two companywide programs uniform leasing program sign program calculate monthly commissions directors business development monitor redirect allocations employees salaries terminated locations manage evaluation due diligence integration processes potential acquisitions partner corporate accounting draft 10q 10k similar sec filings form 4 form 5 etc supporting gaap research sec reporting help coordinate activities associated dt audit manage preparation central division annual budget compliance companys format schedules information obtained regions consolidate information ensure quality consistency data well explaining key variances manage preparation central division quarterly forecast performed process annual budget assist performance management process entails monitoring reporting monthly actual results compared budget forecast previous year explained key variances presentation format serve primary support resource division respect budgetreforecast application src provides ad hoc analytical support groups senior vice presidents coo cfo prepare financial scorecard variance comments steering committee quarterly review meetings review accuracy completion pro forma return investments roi memorandum awareness moa new locations existing location renewals capital investments acquisitions assists evaluation reporting control capital expenditure projects coordinate input selection locations quarterly control self assessment program audit within division assist preparation annual information package board directors supervise review work nine divisional accountants financial analysts report cfo chief financial officer education bba corporate finance university toledo city state gpa national deans list corporate finance national deans list bs accounting university paris dauphine city gpa graduated honors accounting graduated honors accomplishments career summary accomplished professional pl responsibility domestic international fortune 500 companies extensive experience strength financial management financial reporting internal auditing management reporting manufacturing mergers acquisitions organizational development quality assurance system development implementation record realigning organizations achieve better economics scale including management turnarounds shutdowns skilled creating strategic plans leading high performance teams exceed preset goals proven instincts identify solve unique business issues key accomplishments oversaw general finance functions supported execution divisions financial strategic plans division generated 2 billion dollars revenue uncovered proved embezzlement former regional accounting manager company recovered 300k redesigned chart accounts financial statements preserving comparability adequately reflect companys financial picture successfully managed international invoicing leasing equipments skills accounting accruals accrual acquisitions streamline adp payroll ad as400 balance sheet banking billing budgets budget business case business development business processes citrix closing consulting corporate finance clients databases documentation drivers due diligence essbase executive management senior management fast finance financial financial analysis financial analysis reporting financial reporting forecasting general ledger great plains hyperion information technology investments jd edwards managing mark market marketing meetings access microsoft access ms access microsoft excel ms excel ms office suite powerpoint modeling performance management policies pricing processes quality record keeping reporting research sap sql statistics,BANKING +hr assistant iii certifications john logan college 2003 2005 university alabama birmingham 2006 professional summary human resources coordinator extensive background payroll processing accounting finance proficient adp quickbooks software resultsoriented human resources coordinator 10 years aspects human resources management highly effective communicator excels building relationships organizational levels hr professional highly effective verifying documentation properly authorized supported according company policies regulatory practices legal requirements hr coordinator offering wellrounded background human resources accounting administration skilled preparing analyzing staffing metrics reporting resultsoriented human resources executive broad experience areas hr including policy development performance management benefits administration skills shrm hr generalist certificate cihrg member shrm member notary public adp vantage adp recruiting jd edwards jde payroll 2016 certificate via fred pryor seminars windows versions mac os platforms excel word access powerpoint outlook sap hr department startup benefits payroll coordination staff recruiting retention background checks detailoriented payroll processing exit interviews accounting finance time management superb interpersonal skills benefits administration hris recruitmentstaffing interviewing employee coaching performance management systems payroll administrator unemployment laws records maintenance training programs development audit preparation reporting change management general accounting budgeting proficiency regulatory compliance expertise invoice payment transactions account reconciliation exceptional organization analytical reasoning ethical approach superior attention detail strong ms access excel invoice coding familiarity work history 052015 032017 hr assistant iii company name – city state administered payroll adp payroll system benefit coordination administration employee purchases pay data batch entry maintained sick leave attendance programs developed new process employee evaluation resulted marked performance improvements researched updated required materials needed firm partners analyzed departmental documents appropriate distribution filing assisted various business groups document organization dissemination acquisitions obtained documents clearances certificates approvals local state federal agencies 012007 012008 compliance coordinator company name – city state payroll verified licensure compliance coordination per federal state regulations nursing requirements produced legal documents including contracts real estate closing statements researched statutes decisions legal articles codes investigated facts law cases using pertinent sources determine causes action prepare cases analyzed client balance sheets auditing purposes contacted clients schedule appointments discuss progress cases conducted background investigations defendant 072017 122017 enrollment coordinator company name – city state enrollment coordinator processes applications changes reinstatement cancellation insurance policies verifies eligibility requirements meet department insurance medicare regulations along standards set organization individual medicare commercial groups enrollees analyze data received various sources ensure accuracy claims billing system 102012 102013 accounts payable clerk company name – city state generated submitted invoices based upon financial schedule ensured invoices check requests location processed efficiently accurately generated accounts payable reports management review utilized talents expertise conducting monthly closing processes journal entries accruals entered invoices requiring payment via check bank draft performed administrative tasks recordkeeping writing correspondence gathering materials successfully implemented new technologies process automations encourage continuous improvement supervised invoice processing purchase orders expense reports credit memos payment transactions skills accounts payable adp adp payroll c databases filing hr jd edwards jde mac os access excel microsoft office programs outlook powerpointwindows word notary public nursing payroll policies project management purchasing recruiting sap scheduling seminars supervisor technical support transportation utilities education 2005 associate science biology john logan college city state affiliations cihrg member shrm member graduate generalist program,HR +air traffic controller summary retired air traffic controller 32 years experience working traffic en route environment performed ojti cic eram sme duties specializing eram automaton highlights certified en route air traffic control experience effective listening adaptable fast learner strong collaborative team member application riskmanagement principles learning style assessment accomplishments preformed comprehensive analysis federal aviation administrations en route automation modernization eram upgrade member independent operational assessment ioa team performed comprehensive analysis eram upgrade national air space system nas performed indepth triage eram anomalies 16 different artcc eram subject matter expert sme times made recommendations kind adaptations local automation could made enhance erams performance particular facility experience air traffic controller 081983 122015 company name city state working 32 years en route air traffic controller atcs en route environment maintained safe orderly expeditious flow air traffic nas expert various disciplines air traffic control maintaining least minimum separation standards adhering procedures regulation set forth federal aviation administration 042013 012015 national en route automation modernization eram subject mater expert sme visited 16 enroute air traffic control centers artcc identified eram anomalies addition documenting erams undesirable process also recommending adaptation changes resulted desired behavior affected facility documenting eram anomalies consulting eram workarounds conducted training controllers sectors working traffic concerning eram functionality collateral duties ioa team member national eram sme able maintain currency every month conducted ojt 092008 042013 served national sme faas independent operational assessment ioa team team member collected data collaborated final report concerning operational readiness erams national deployment 28 years experience working transition sectors domestic air traffic services oceanic air traffic services airspace required manual coordination route altitude time estimates oakland oceanic sectors well establishing oceanic separation standers affected flight entering oceanic sector radarnon radar environment required correlate flight plans incoming outgoing tracks either terminate reidentify flight radar environment worked arrival departure traffic seattletacoma international airport sea 32 years required closely working level 5 approach control facilitating separation aircraft transition phase flight terminal en route environment requires strong working knowledge geography expediting flight flight plans working within flow control restriction weather volume limitations wide acceptance gps navigation required long range vectoring required consideration weather traffic situations sequenced traffic seattle approach s46 high sectors fl230 low sectors fl240 well converging routes sectors cascade mountains introduced weather train factors 28 years experience working aircraft transitional phase flight back forth terminal en route extensive knowledge experience different types route structures including new advanced rnav sids stars descend climb via phases transitioning en route terminal environment well conventional types en route navigation like jet routs victor airway q routs k fixes well pointto point gpsrnav latitudelongitude navigation conventional sids stars worked daily military training flights ir vr routes airspace reservation moving altrav special use airspace sua experience naval p3 f18 e2 a6 ea6 aircraft air force f16 f15 f4 c17 c141 kc35 b2 b52 army a10 uh60 ah64 air national guard f4 f15 f16 missions sectors certified naval air force army bases joint civilianair national guard base experience involves clearing fighters recovering fighters special use airspace well air refueling missions helicopters army back forth base training grounds controlled cross border flights usa canada 32 years experience includes passing manual time estimates flight plans making taking manual hand offs via voice calls also experience limitations catts canadian version eram erams interfaces 32 years experience providing approach control services uncontrolled tower controlled airports one towercontrolled airports paine field everett wa pain field pae key airport boeing company manufacturing process worked closely boeing testing certification process new airplanes also pain field airport many new pilots would go multiple practice approaches training environment meant traffic pattern paine field large variety aircraft large commercial aircraft navy fighters small single engine trainers required separation sequence traffic apply wake turbulence procedures many instances providing approach control services pae meet requirements use 3nm separation area required vigilantes fare aircraft radar antenna adding complexity particular airspace west side water low lying land train rose quickly east required different techniques lost com vectoring final approach course preformed duties sme plans programs zse510 consulting feasibly releasing equipment airways facilities maintained preformed sme duties airspace zse520 working letters agreements adjacent facilities well airspace changes involvement airspace sme part team involved major sector realignments facilitated arrivals departures south east sea well traffic transiting seattle sea portland pdx realignment also collaborated procedures sector alignment vancouver canada yvr arrivals departures south also also involved initial stages national high altitude redesign april 1991 certified controller charge cic cic responsible tasks first line supervisor would dally operations assigning work opening closing sectors handling emergences approving leave shift changes prescribed guild lines december 1987 certified job instructor ojti november 1986 certified certified professional controller cpc area c seattle artcc september 1988 voluntary transferred area seattle artcc became area rated may 1989 retirement january 2016 education safety risk management 2013 onthejob techniques instructors 1992 controller charge training cic 1991 recertified june 2015 june 2014 may 2011 november 2000 onthejob instructor training 1987 recertified november 2007 november 2000 january 1992 associate applied science manufacturing engineering highline community collage city state usa affiliations national air traffic controllers association skills en route air traffic controller august 1983 january 2016 accomplished ojti able train many different learning styles good listing skills good team member fast learner strong understanding atc automation processes strong understanding atc rules procedures expert vectoring speed control skills,AVIATION +teacher summary thank taking time read presenting resume express interest social studies teaching position school experience social studies field includes bachelors degrees criminology political science well secondary social science education highlights valid current teaching certification california well florida urban public schools background one schools experience title 1 school hollywood florida coaching experienced cross country track creative lesson planning critical thinker adept classroom manager experiential learning selfmotivated fast learner positive encouraging bilingual farsi english datadriven curriculum expertise documentation provided upon request smart board familiarity accomplishments helped campaign school partners education brought local businesses partner school fund student activities developed innovative classroom management tools implemented large scale teachers among school experience teacher august 2014 current company name created interactive engaging lessons aligned standards set state collaborated professional learning communities partnered social studies teachers well departments within school cross curriculum collaboration reading language arts social studies reading content area endorsed esol content area endorsed established clear objectives lessons units projects adapted teaching methods materials meet students varying needs took necessary reasonable precautions protect students equipment materials facilities helped students develop improve study methods habits encouraged students persevere challenging tasks employed broad range instructional techniques retain student interest maximize learning planned conducted handson activities provide students opportunities observe question investigate worked cooperatively special education speech pathologists behavioral specialists teachers modify curricula special education students according individual education plans ieps communicated peers colleagues administrators parents meet exceed teaching goals created lesson plans line state curriculum school curriculum standards created interactive classroom atmosphere maintain student interest facilitate learning created engaging dynamic lessons emphasis improving students written verbal communication skills identified areas weakness individual students tailored lessons accordingly proofread evaluated students writing gave feedback graded student work kept careful records grades maintained accurate complete student records required laws district policies administrative regulations developed administered assessed student tests order evaluatemonitor students progress pursued professional development activities broaden deepen knowledge content teaching skills acted positive role model students colleagues tutored students school weekends prepare end course exam civics well tutoring reading coached track student teacher january 2014 may 2014 company name created daily lesson plans bell bell instruction school tutoring prepare students ap exam weekly observations clinical educator monthly observation university supervisor scored high marks observations used variety teaching methods lectures discussions demonstrations met parents guardians discuss students progress least per semester enforced classroom administration policies rules times set enforced clear deadlines student work director manager february 2010 june 2015 company name state worked director manager camps trips schools worked alongside cities deerfield beach boca raton maintaining running camps planned organized yearly overseas trips groups 10 participants ages screened trained hired employees taught 1000 students year responsible managing camps schools daytoday operations daily activities weekly events daily educational trips organized daily activities campers ensured needs met daily basis established clear objectives lessons units projects adapted daily activities materials meet students varying physical developmental needs specialized camps schools autistic students managerbuyerspecial events coordinator november 2009 current company name responsible managing daytoday operations store well employees responsible hiring training employees worked various reps companies organizing acquiring sponsors events balanced budgets maintained product within store responsible creating employee handbook simple procedures staff follow planned events worked partners develop new marketing strategies created yearly event fundraised local educational nonprofit organizations education bachelor arts criminal justice spring 2008 florida atlantic university city state gpa received 150 community service hours volunteering elementary middle schools criminal justice received 150 community service hours volunteering elementary middle schools worked directly classroom school office well school librarywhile attending florida atlantic university involved many extra curricular activities campus attended activities helped organize events meeting around campus volunteered office students disabilities note taker seeking educational degree worked various schools around broward county bachelor arts secondary social studies education 2014 florida atlantic university city state secondary social studies education completed 150 hours classroom working degree bachelor arts political science 2008 florida atlantic university city state specialized middle eastern studies worked hand hand department head completed independent study dissertation womens rights theocratic regime iran high school diploma 2004 barron collier high school city state skills bilingual farsi english coaching experience esol endorsed enthusiastic people person great organizational skills event planningfundraising experience marketing experience,TEACHER +english language arts teacher summary passionate teaching caring students holistically believe crucial students develop critical thinking skills develop sense self worldview prioritize teacher collaboration develop community among educators develop best practices pursue professional development opportunities better serve students emphasis equity differentiation inquirybased learning recently completed national board certification pending results january 2019 skills educational leadership classroom management variety teaching strategies multimedia teaching learning inquirybased learning education 102013 062017 english language arts teacher company name city state worked lakes high school clover park school district past five years time lakes taught 9th grade 11th grade 12th grade english well ap literature ap language due teacher turnover adapting needs english department opportunity build experience across grade levels develop curriculum curriculum suit needs students various ages result believe one greatest strengths understanding skills necessary grade level students successfully exist high school career collegeready 062016 062017 head english department company name city state past two years served english department head position required planning scheduling monthly departmental meetings allocation department funds participation district literacy committee disseminating information administration english teachers vice versa better serve english department initiated monthly meetings principal mrs mauersmith plan department meetings additionally teachers invited monthly contribute agenda items areas professional development interest inform meetings make meaningful possible 072016 062017 asb advisor company name city state excited accept position asb advisor lakes high school leadership program highly prioritized studentleadership facilitation regular practice met senior asb officers discuss leadership development content project management would facilitate future classes saw role advisor highlight student abilities passions ideas build beautiful products teacher students value understanding process products come year emphasized pillars knowledge courage compassion serve student body develop personally knowledgeable courageous compassionate people education 2012 master teaching secondary education university washington city state united states english language arts endorsement english language learner endorsement 2011 bachelor arts english university washington city state united states minor education learning society 2009 associate arts tacoma community college city state 98409 running start program,ARTS +director finance professional summary seeking position financialgeneral accounting highly meticulous reliable finance director outstanding client service record adept multitasker able handle number cash management projects professionalism accuracy strong research skills optimizing current efficient cash management team operation experience director finance may 2016 current company name city state manages day day accounting department including hands monthly close commission reports financial statements manages financial tasks budgeting overall accounting company develop implement short longterm financial strategies tactics alignment companys business plan strategic initiatives develop monitor policies procedures within generally accepted accounting principles corporate guidelines ensure sufficient cash flow reduced operating cost increased revenues forecast monitor performance prepare analytical information management reports enable effective decision making ceo manage develop clear precise financial records analyze financial statement ensuring integrity financials maintain internal control manages monthly yearly closing responsibilities including system closing journal entry preparation inventory reconciliation prepare review documentation required meet reporting deadlines provide financial reports analysis executive staff serve primary liaison outside cpa firm assurance income tax preparation services sr operations analystfund accounting september 2015 april 2016 company name city state process funds trade activity communicate funds investment manager daily basis prepares review position cash reconciliations investment manager custodians utilizing internal third party custody platforms resolve cash position reconciling items timely basis evaluate confirms trades settlements prepares cash portfolio reconciliations equities fixed income performs daily monthly analysis quarterly reporting institutional investors communicates daily custodians prime brokers resolve trading operational accounting issues prepares financial statement funds participate ad hoc projects needed financial analystgeneral accounting october 2013 september 2015 company name city state prepares monthend quarterend yearend account analysis reconciliation including reconciliation bank statements finance ledger prepares financial reports utilizing accounting support systems within scope established controls procedures research prove account balances maintains reconciles general ledger subsidiary ledger dda accounts performs variety routine accounting functions accordance united states generally accepted accounting principles sarbanes oxley act prepares financial statement reconciliation report analyzing general ledger activity propose appropriate adjusting entries assists audits providing supporting records documentation prepares reviews verifies accuracy journal entries accounting classifications assigned various records reconciles intercompany balance sheet accounts monthly basis report variances assists documentation processes establishment internal controls evaluate effectiveness efficiency business processes procedures accounting assumptions ongoing basis leads participate various finance ad hoc projects needed sapeledger transition​ tax analyst june 2011 august 2011 company name city state trained preparation federal tax provisions related financial statements disclosures trained preparation federal excise tax calculations experienced reconciliation detailed realized gainloss reports experienced pfic mark market adjustment computation using passive foreign investment companypfic identification procedures team lead sr researchfinancial analyst june 2007 september 2012 company name city state helped clients understand historical transaction statements analyzed explained transactional transcripts iegeneral ledger financial advisors assist clients researched cost basis shareholders cpas help preparation tax returns processed corrections adjustments complex transactions clients iemonetary adjustments nonmonetary account maintenance monetary distributions researched retirement accounts shareholders enable make contributorydistributor decisions recorded managed data within appropriate timelines gathered analyzed presented data resolve client escalation issues worked closely legal department resolve legal issues investment fraud subpoenas assisted department manager implementation quality control procedures communicated clients resolve problems regular basis investor services specialist october 2001 june 2007 company name city state reviewed market quotes acceptable fluctuation reasonableness accuracy responsible quality control financial transactions performed data entry generate shareholder reports regularly communicated clients assist retirement accounts assisted quality control processes include monitoring status reconciling fee bill processing assuring written policies procedures consistently applied identifying areas additional training needed utilized variety databases applications complete shareholders request results oriented hands skill research analysis business operations customerclient support education mba accounting 2011 johnson wales university city state accounting bachelor science accounting 2009 johnson wales university city state accounting skills accurate bloomberg dtcc pace asset arena essbase great plains hyperion eledgersap access excel word powerpoint oracle quickbooks fiscal budgeting knowledge financial reporting,FINANCE +business development executive summary process oriented data analyst delivery lead 5 years proven track record analyzing business intelligence increase top line bottom line business vertical reduced costs manufacturing signaling systems 10 increased sales 25 analyzing operating data closely worked business clients smes collect clarify translate business requirements functional technical requirements demonstrated logical strategic thinking leadership organizational skills contingency planning adaptability new technologies distinguishing ability simultaneously manage multiple clients work closely leadership team complete team player successfully design implement deliver complicated projects challenging deadlines whilst keeping teams sync motivated pursuing ms information systems big data analytics looking leverage skills experience grow field data analytics contributing towards effective business decisions skills python sql java r excel tableau statistical analysis multiple linear regression certification sun certified java associate experience business development executive nov 2011 jun 2014 company name new project involved gathering business requirements client creating process documents product working supply chain operations team forecast delivery schedule analyzed bi data similar projects reduced implementation delivery time 22 introducing additional station bottle neck processes dividing inspection stage steps created test documentation product based client testing requirements managed multiple 5 vendors ensure time delivery closely monitored quality issues using statistical analysis achieving 98 first pass rate resulted increasing profit margin 11 comparison initial projection lead team involved transfer technology client organization ensured satisfactory test deployment client site france delivery lead jan 2009 feb 2011 management trainee sep 2008 dec 2008 company name education training georgia state university city state master science information systems july 2018 j mack robinson college business information systems visweswaraiah technological university city india bachelor engineering information science june 2008 vidyavardhaka college engineering information science interests worked upliftment multiple orphanages mysore india part interact club wing rotary club 19982000 founder member placement service committee illuminati undergrad actively involved go green initiatives kaynes technology including vehicle emission check drives tree planting initiatives along local municipal corporations skills business development bi client clients delivery dimensions documentation erp inspection inventory java team development director excel 98 process control processes profit project management python quality sales sql statistical analysis sun supply chain tableau vendor management additional information extra curricular worked upliftment multiple orphanages mysore india part interact club wing rotary club 19982000 founder member placement service committee illuminati undergrad actively involved go green initiatives kaynes technology including vehicle emission check drives tree planting initiatives along local municipal corporations,BUSINESS-DEVELOPMENT +administrative associate ii construction management department professional overview committed motivated administrative assistant exceptional customer service decision making skills strong work ethic professional demeanor great initiative summary skills professional verbal written communication type 80 wpm strong analytical organizational skills excellent interpersonal skills professional phone manner office etiquette schedule management selfstarter employee training development microsoft office proficiency meticulous attention detail resultsoriented selfdirected spreadsheet development deadlineoriented staff motivation time management professional mature strong problem solver resourceful strong interpersonal skills understands grammar proofreading mail management meeting planning legal administrative support detailed meeting minutes work experience administrative associate ii construction management department 092015 current company name city state •provide administrative secretarial support department chair students faculty industry advisory board members public •supervision student assistants adviser grad students assistants •maintain documentations necessary construction management department •manage calls main departmental phone number •maintain excellent customer service within office students parents •establish rapport business professionals representing department ksu professional manner •email phone stafffaculty departmental communications well contact local public school educators administration •generate purchases payments •setup courses prerequisites banner help students time registration •assist project stafffaculty preparation institutes workshops •manage supply inventory •manage departmental records •assist technology •assist organizing special events needed throughout year including annual fundraiser department •manage department chairs calendar •order catering needed departmental events meetings •create minutes agendas meetings •utilize programs works owl express owl pay sas procurement needs department •organizes submit payment requests spsu foundation via ksu •maintain ongoing list door passes new ksu door swipe process department •provide information construction management program prospective students parents •handle correspondence department chair •assist faculty students industry advisory board members arrange internships job placement •budgeting supply purchasing meeting minutes researching reporting directed department chair •travel arrangements students faculty staff competitions held throughout year •appointment setting academic advising faculty students •manage department chairs calendar •coordinate fundraising events including invitations locations menus prizes audio visual needs thank notes details •arrange work requests information technology needs facility repairs •provide typing secretarial support department chair faculty •maintain filing system •work departments cooperative manner •hire processes paperwork student assistants •coordinate departmental meetings attend prepare minutes distribution •maintain departmental files documents including databases parttime faculty staff administrative reports departmental publications •assist faculty job searches including making travel arrangements applicants design electronic file systems maintained electronic paper files serve central point contact outside vendors needing gain access building plan meetings prepared conference rooms write reports correspondence dictation handwritten notes disperse incoming mail correct recipients throughout department facilitate working relationships cotenants building management organize files develop spreadsheets fax reports scan documents manage daytoday calendar department chair properly route agreements contracts invoices signature process receive distribute faxes mail timely manner receive screen high volume internal external communications including email mail create maintain spreadsheets using advanced excel functions calculations develop reports lists draft meeting agendas supply advance materials execute followup meetings team conferences •assist deans secretary collecting documents signature reappointments pre post tenure tenure promotion reviews office manager 082014 042015 company name city state generating updated property information utilizing documentation field representatives data entry using assesspro software discerning sketches data data collectors determining accurate data property cards various townships cities new england managing shipment period mailouts tax payers assuring ontime shipments documents scheduling appointments tax payers revaluation appointments home well informal hearings various municipalities rhode island assuring office kept professional manner organizing phone lists supply requests receiving shipments necessary receiving calls assisting callers questions directing appropriate party managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files made copies sent faxes handled incoming outgoing correspondence received screened high volume internal external communications including email mail managed daily office operations maintenance equipment receptionist client services taxlien researcher 122012 082014 company name city state facilitated working relationships cotenants building management supplied key cards building access employees visitors planned meetings prepared conference rooms maintained front desk reception area neat organized fashion managed receptionist area including greeting visitors responding telephone inperson requests information shipping coordinator 072010 082012 company name city state processed internet based orders customers united states utilize endicia shipment processing prepared shipped large orders stores us canada kept shipping area organized efficiency ordered printing supplies needed solely responsible daily outgoing shipments internet based orders privately owned company website social media manger 122009 072012 company name city state manage website song atlanta show chorus well facebook myspace youtube linkedin social media sites receptionist 102008 102009 company name city state managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files maintained front desk reception area neat organized fashion dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence facilitated working relationships cotenants building management organized files developed spreadsheets faxed reports scanned documents received distributed faxes mail timely manner administrative assistantreceptionist morrishardwickschneider post closer 102005 102007 company name city state began professional receptionist promoted disburserpost closer receptionist duties included receiving incoming calls transferring appropriately receiving guests clients maintaining lobby area kept conference rooms order disburser disbursed real estate closing files closed office include sending checks entering appropriate information database scanning files putting files appropriate record keeping order using softpro track documents taking care postclosing requests also responsible ordering supplies organizing conference rooms closings notarizing documents working managing attorney special office projects needed ascertained legal documents properly signed dated scanned documents shipped packets appropriate parties filed maintained paperwork work clients retrieve important documents admin duties needed detailed information additional work history including endorsements recommendations please visit professional linkedin page education ged adult high school diploma 1983 dekalb community college city state usa skills executive management support microsoft outlook multitask management organizational skills telephone skills time management,CONSTRUCTION +finance manager summary flexible financial manager ability multitask meet deadlines communicate effectively develop motivate staff general accounting financial reporting private public companies highlights excellent analytical communication organizational skills demonstrate initiative responsibility follow owned work strong attention detail ability multitask selfdirected critical thinker experience sox compliance controls knowledge business insurance experience sales use taxes payroll taxes 1099 reporting knowledge gaap stat gasb fas60 fas97 fas133 reporting protects organizations value keeping information confidential experience company name december 2007 current finance manager city state •prepare monthly quarterly analytics income statement balance sheet budget actual variances earnings source •review sign gaap statutory journal entries peoplesoft general ledger •prepare gaap statutory reconciliation product write commentary variances •prepare quarterly annual statutory reporting package entity financial information senior management •prepare quarterly financial analysis adhoc reports boli coli products bank owned company owned life insurance •draft commentary mda management discussion analysis controllers business segment provide supporting work papers certain disclosures •act liaison assist internal external auditors planning execution quarterly annual audits including resolution accounting auditing issues •assist technical accounting research including evaluating accounting financial implications complex transactions writing white papers supporting conclusions •ensure compliance sox regulations internal controls •liaison departments including cfo valuations product management provide accurate timely data analysis •manage support analysts including completion performance reviews adequate training knowledge accounting rules company systems overall business performance •implemented process improvements ebs earnings source statutory reporting reducing closing time two days •conducted detailed reconciliation policy loans state connecticut insurance audit •reviewed streamline fas 97 journal entry process reducing closing time day company name february 2002 december 2007 accounting manager city state •led monthly year end close process account analysis financial statement reconciliations •assisted cfo group consolidation monthly variance analysis operational reporting •reconciled intercompany bank credit card accounts •maintained fixed assets schedule applied monthly depreciation expense •prepared journal entries monthly accruals reclasses •prepared annual schedules external audits including resolution accounting auditing issues •responsible cash management including monitoring sweep account activity direct deposits lock box intercompany transactions •negotiated annual merchant discount rates credit card companies •prepared commission reports approved te weekly ap selection •prepared filed 1099s reports internal revenue service •provided oversight general direction accounting staff ap ar billing collections payroll including recruiting training staff performance •served liaison bank insurance contacts participated fpa meetings help safeguard business objectives •reviewed terms building automobile leases allocate expense appropriate entity •identified applied technology related improvements streamline business processes •participated mas90 financial software implementation evaluation conversion signedof completion •streamlined banking process increase cash flow domestic overseas business company name april 1995 february 2002 accounting supervisor city state •prepare weekly biweekly inhouse payroll 300 employees •prepared reconciled benefits plan reports registered company multistate tax • prepared filed weekly biweekly federal state payroll taxes • supervised staff six ap ar billing payroll collections human resources • reconciled analyzed income statement balance sheet accounts • reconciled bank intercompany accounts prepare post journal entries • prepared weekly cash forecast wire vendor payments • maintained fixed assets seclude post expense • system administrator mas90200 including monthly module closing • coordinated quarterly audits companys external auditors resolve followup accounting auditing issues education rutgers university 2013 master science accounting city state united states anticipated graduation date may 2013 kean university bachelor science accounting city state united states computer skills accpac plus adp aggreso business works cognos power play fixed assets sage best software hyperion future proof jantek lotus notes oracle mas90mas200 sage software peachtree peoplesoft quick books real world microsoft office products,FINANCE +directv hr recruiter administration summary goal obtain position utilize enhance education skills highlights excellent communication skills selfdirected accurate detailed certified basic life support bls electrocardiography certification ekg independent worker strong organizational skills energetic work attitude courteous demeanor accomplishments recognized peers management going beyond normal job functions named top leader working alexander dawson college bound quality assurance ensured quality food quality care customers offered job promotion management two weeks start date flexibly rotated four different jobs mac shack human resources increased employee new hires 65 experience directv hr recruiter administration 112014 current company name city state generate new hire paperwork keep government documents date help new employees documentation make copies badges packets transfer 125 mso sheets computer per week post job ads bring candidates open positions call interview candidates phone scheduled confirmed appointments management team assist multiple managers office issues staff issues coordinated department functions team 10 employees updated employee accounts information regularly create databases spreadsheets improve inventory management reporting accuracy develop efficient filing systems coordinate admission processes prepare agreement packets handle process confidential employee information hostess 092014 112014 company name city state tasks hostess friendly greeted customers professionally answered phone complete knowledge entire restaurant menu completed cleaning checklists guided guests appropriate tables helped book reservations large parties group ensured large parties taking care satisfied efficiently used opentable take reservations seat guests dealt customer issues calmly quickly professionally hostesscashierbusserfood runner expo 092013 092014 company name city state tasks hostesscashierbusserfood runnerexpo cashierhostess professionalism cooperated fellow coworkers ability multitask satisfied customer requests greeted customers friendly welcoming manner answered telephones quickly professionally completed daily checklists exceed customer employer expectations reliable willing cover employees shifts food runnerbusser​ delivered food timely manner insured clean orderly work environment dealt customer complaints issues helped keep customer complaints minimum responded customers requests immediately answered phones took customers orders expo made salads side dishes added final ingredients toppings food restocked dishes silverware efficiently communicated cooks ensure orders correct made sure counter spaces clean orderly completed cleaning checklist helped customer complaints issues event coordinator coyote unight community fundraiser 022012 company name city state brainstormed event ideas oversaw budget plans oversaw 5 coordinating groups responsible advertisement distribution media coverage responsible communication clientele coordinated 100 teachers help fundraiser ensured safety 2000 people education high school diploma hospitality travel tourism june 2014 southwest career technical academy city state united states fouryear hospitality program minor marketing ​project based learning coursework hospitality tourism management coursework marketing advertising coursework business marketing communications coursework marketing public relations promotions management coursework business administration organizational development coursework accounting financial management event planning coursework travel tourism hotel management coursework coursework hotel operations management principles financial accounting coursework ​ four year member deca club four year student council member student body government representative nursing college southern nevada city state united states prenursing major taking prerequisites courses completed math 9596 english 101102223 als college success psychology 101 sociology 101 communications 101 375 gpa ​​ skills professional friendly careful active listener exceptional multitasker delivers exceptional customer service computer knowledge skills​ neat clean professional appearance reliable team worker engaging personality detail oriented personal skills conflict resolution accurate detailed computer knowledge skills​,HR +business development associate executive profile awardwinning sales executive international sales experience skill highlights professional experience business development associate january 2015 current company name city state responsible prospecting developing relationships unqualified qualified sales leads market master sales force cold calls networking generated 60 70 sales calls per day distributed sales materials appropriate future clients secured appointments district mangers assigned built relationships district managers worked together securing new leads securing appointments proper contact client qualified would assist way win sale managing director january 2000 january 2015 company name city state marketing management company telemarketing firms hospitalityhotel industry projects include accelerated financial center llc mr carter llc ramada inn stuart fl tourist information center martin county stuart florida mrc contracted mr carter llc accelerated financial center llc responsible telemarketing functions sales sales relationship building administration million dollar companys handled consumer credit card interest rate reductions federal credit cart act ramada responsible guest services group sales conference services catering restaurant management annual 4 million dollar budget also instituted program cold calling utilizing crs ramada prospect potential clients sales promotion client relationship development done also variety marketing methods information center owned managed office i95 exit primarily also sales prospecting calls potential clients would utilize rack sales department organized county hotel community throughout state florida also flausa state florida general manager january 1999 january 2000 company name city state developed operated small thirty room upscale resort responsible guest services rooms operations accounting sales marketing developed strong sales prospecting follow program new clients new prospects sales avenues included public relations consumer awareness first year annual revenue produced 400000 director sales january 1997 january 1999 company name city state responsible sales marketing staff sales aspects resort included public relations client base relationship awareness building staff training follow sales promotion processes propertys annual revenue exceeded 10 million director travel industry sales january 1990 january 1997 company name city state indian river plantation resort yacht harbor manager duty group sales manager director travel industry sales domestic international leading group sales manager four years appointed 1995 director developed international domestic leisure markets portion leisure market room revenue increased 2 million 18 months senior group sales manager january 1980 january 1990 company name city state management trainee director conference services catering group sales manager resort manager duty trained departments property responsible groups group bookings held property involved midwest northeast florida markets instituted strong awareness sales process produced positive results propertys bottom line annual revenues exceeded 60 million dollars leading group sales manager exceeding goal production 5 years assistant manager january 1975 january 1980 company name city state concentration group front back house food beverage division primary employment college education bsba management xavier university city state management mba marketing finance 1978 xavier university city state marketing finance interests ymca martin county mollys house hibiscus house children council arts martin county economic council martin county sunshine state games treasure coast stuart main street pineapple festival jensen beach special olympics martin county academy travel tourism martin county treasure coast tourism committee council chambers hutchinson island tourism development council committee martin county st lucie county sunfest palm beach jensen beach chamber commerce stuartmartin county chamber commerce hobe sound chamber commerce chili cookoff junior league martin county travel auction palm beach hospitality sales marketing travel auction jensen beach chamber commerce travel auction soroptomist international travel auction kiwanis jensen beach dow finsterwald golf classic travel auction jensen beach oak tree program jensen beach chamber commerce martin county cultural arts travel auction artsfest academy travel tourism professional affiliations american hotel motel association palm beach martin county hospitality sales marketing association international palm beach lifetime honorary advisor hutchinson island tourism committee treasure coast stuartmartin county chamber commerce jensen beach chamber commerce skull international palm beach chamber commerce palm beach international game fish tournament observers international game fish association memberships flausa kiwanis international jensen beach historical society martin county hotel motel association martin county palm beach hospitality sales marketing association palm beach hutchinson island tourism committee treasure coast stuartmartin county chamber commerce jensen beach chamber commerce skull international palm beach chamber commerce palm beach additional information volunteer services ymca martin county mollys house hibiscus house children council arts martin county economic council martin county sunshine state games treasure coast stuart main street pineapple festival jensen beach special olympics martin county academy travel tourism martin county treasure coast tourism committee council chambers hutchinson island tourism development council committee martin county st lucie county sunfest palm beach jensen beach chamber commerce stuartmartin county chamber commerce hobe sound chamber commerce chili cookoff junior league martin county travel auction palm beach hospitality sales marketing travel auction jensen beach chamber commerce travel auction soroptomist international travel auction kiwanis jensen beach dow finsterwald golf classic travel auction jensen beach oak tree program jensen beach chamber commerce martin county cultural arts travel auction artsfest academy travel tourism skills accounting budget cold calling credit client clients staff training financial director marketing market marketing management materials excel office outlook express power point win word networking processes promotion public relations relationship building restaurant management sales sales manager telemarketing,BUSINESS-DEVELOPMENT +vice president corporate finance summary accomplished healthcare finance executive demonstrated ability deliver missioncritical results complex rapidly changing environments skills balance sheet risk management contract negotiations treasury management technical us gaap accounting proficient board communications multidisciplinary team lead experience vice president corporate finance 102015 current company name city state responsible various consolidated corporate departments provided accounts payable accounting financial reporting nonpatient billing payroll tax treasury services health system components including acutecare hospitals postacute care facility faculty physician group multiple benefit plans various forprofit notforprofit joint ventures served staff audit compliance committee board responsible governance committee served staff investment committee board responsible governance committee managed external audit consolidated financial statements organization components employee benefit plans managed tax structure tax compliance filings monitoring tax exempt status compliance irc 501r requirements hospitals led created offering statements multiple tax exempt bond financings achieving 15 million economics savings refinancing existing debt led 41 million new market tax credit financing construction new neurosciences institute facility led bond ratings presentations 5 successful continuous upgrades 5 years managed debt compliance enterprise obligated group reporting directed ongoing risk mitigation efforts definedbenefit pension plan obligation including plan design changes leading freeze al participants additional funding including 50 million funding september 2016 led successful selection change outsourced chief investment officer complete turnover 400 million investment portfolio responsible various external vendor relationships including audit tax actuarial banking merchant processing custodial investments bond holder relationships ongoing evaluation requests proposal services ​ vice presidentcontroller 042012 092015 company name city state responsible various consolidated corporate departments provided accounts payable accounting financial reporting nonpatient billing payroll tax treasury services health system components including acutecare hospitals postacute care facility faculty physician group multiple benefit plans various forprofit notforprofit joint ventures successfully led series tax restructurings entities within health system conjunction inhouse general counsel streamline structure health system create efficiencies administration compliance filings irs led created offering statements multiple new money tax exempt bond financings led due diligence accounting acquisition faculty practice plan assets clinical operations led ongoing integration efforts faculty practice plan streamline finance operations simplify debt structure centralize treasury services ensure consistency timeliness financial information expanded bench strength corporate finance team reestablishing role corporate controller creating capacity vice president corporate finance role assist cfo strategic operations corporate controller 122006 042012 company name city state responsible various consolidated corporate departments provided accounts payable accounting financial reporting nonpatient billing tax treasury services health system components including several acutecare hospitals postacute care facility multiple benefit plans various forprofit notforprofit joint ventures successfully aided negotiations financial terms resulting multiple financial settlement agreements surrounding departures multiple hospitals joint operating agreement governance structure health system 2007 2010 successfully negotiated managed multiple transition service agreements multiple hospitals spanning three months three years resulting departure hospitals health system joint operating agreement 2007 2010 managed successful accounting external audits health system financial organizational restructuring health system managed reorganized corporate finance team various times throughout restructuring health system managed multiple liability payoffs health system including tax exempt debt payoffs pension spinoffs medical malpractice liability runouts financial restructuring health system actively participated reorganization health system affiliation academic sponsor relation appropriate accounting treatment led tax restructuring health system acted lead staff inaugural tax exempt debt issue rating process external agencies restructured legal entity 2010 managed accounting financial reporting new construction operations large community hospital audit professional 081997 122006 company name city state responsible various financial audits retail manufacturing investment management academic medical centers healthcare higher education nonprofit entities also responsible multiple due diligence assessments mergers acquisition consulting practice firm trained staff nationally audit methodologies accounting guidance audit software continuing education seminars prepared reviewed financial statements private public companies including multilocation consolidations researched accounting issues concluded proper accounting treatments disclosures performed supervised projects assessing internal control reliability effectiveness including companies subject sarbanesoxley act acted lead senior large multinational restatement audit surrounding proper lease accounting acted lead manager large multistate restatement audit undergoing significant sec investigation supervised evaluated audit staff ranging one twentyfive individuals participated national committees design create audit programs notforprofit higher education industries prepared coordinated audit budgets forecasts billings actively participated recruitment efforts interviews potential hires enrolled nationally identified strategic business schools presented continuing education seminars local business groups university accounting cirriculum education training bachelor science accountancy 1997 miami university city state economics minor cum laude credentials cpa state ohio license 42088 dec 2003 dec 2017 cgma american institute certified public accountants dec 2014 fhfma healthcare financial management association april 2013 chfp healthcare financial management association april 2013 activities honors uptown consortium cincinnati audit committee member 2017 uptown consortium cincinnati finance committee member 2008 2017 uptown consortium cincinnati executive committee member 2016 2017 healthcare financial management association national large system controller council healthcare financial management association southwest ohio chapter board director 2010 healthcare financial management association southwest ohio chaptertreasurer 2011 2012 american institute certified public accountants ohio society certified public accountants speaker healthcare financial management association american healthcare lawyers association ​ ​,FINANCE +interior designer summary successful design consultant 26 years experience manages largescale interior exterior projects low highend residential homes capable interior designer equipped cando attitude leverages valuable design insight gained past creations enthusiastic confident demeanor enables customers feel ease design process exhibits sophisticated taste unique design style highlights concept development space planning color material application strong leader product specifications interior architectural detailing proficient furniture systems accomplishments successful interior design consultant 27 years managed supervised largescale remodeling interior exterior projects including average highend residential homes historical homes experience 072007 current interior designer company name city state worked dr vettese 18 years done 9 homes us mexico produced content material boards specification binders presentation constructionsuccessfully assisted clients choosing furnishings consistent preferences budgetdeveloped interior design concepts prepared interior systems finishesreviewed project costs budgets adherence schedulesvisited home sites necessary assess fulfill customer needsensured project vision design intent reflected 082012 company name city state maintained accurate specifications projectensured project vision design intent reflectedvisited home sites necessary assess fulfill customer needs 012012 072013 international representative company name city state introduced sustainable homes third world countries trained offthe grid home construction created professional presentations creatively communicate design intent direction education 1987 associate arts arts roosevelt university city state usa arts 1985 high school diploma general education calvin coolidge high school city state usa skills budgets color content clients direction graphic interior design presentations space planning specification vision,DESIGNER +occupational health nurse coordinator professional summary dedicated rn 20 years experience nursing seeking career transition new clinical setting able offer solid foundation occupational health office management triage endoscopy homecare primary patient care current healthcare advancements highly motivated dedicated flexible compassionate proven expertise communication organization documentation skills valuable interpersonal skills forging relationships collaborating interdisciplinary teams develop outstanding caresupport facilitate friendly caring environment dependable responsible autonomous able work independently within group core qualifications skill name home patient management patient assessment homecarehospice care communication documentation healthcare education jcaho standards compliance relations homecare skillsoasis quality assurance quality control records maintenance good last usedexperience expert currently used22 years expert currently used 22 years expert currently used22 years expert currently used19 years expert currently used22 years expert currently used19 years expert currently used22 years expert currently used22 years experience occupational health nurse coordinator september 2011 may 2012 company name city state provide comprehensive occupational environmental health services including limited occupational medicine industrial hygiene industrial safety administrative tasks assessment injuries illness first aid cpr emergency treatment employees guests educate basic health care prevent heath issues monitor health condition employees dispense medications train support staff members manage health risks within facility referral employees appropriate medical services arrangements physician requested treatments develop implement wellness program activities highlights contributions respond medical emergencies immediately provide cardiovascular pulmonary resuscitationautomated external defibrillator first aid annual training support staff aed periodic device monitoring submit track medical incident reports within five days occurrence followup provide disperse overthecounter drugs accordance standard operating procedures sop standing orders provide perform physicals medical examinations including job specific testing administer vision respiratory hearing screening maintain mothers nursing rooms administer influenza vaccine program allergy injections per physician orders administer vaccines business related travel host coordinate blood drives wellness programs education programs maintain provide educational materials maintain ergonomics wellness blood borne exposure control programs monitor order clinic office supplies host health related seminars coordinate annually written policies sops standing orders maintain employee records physician liaisonnurse triagegi nurse december 2000 october 2011 company name city state amsurg corp washington dc physician liaisonnurse triage assisted physicians aspects patient care assessed prioritized incoming patient telephone call advise basic treatment recommend seeking immediate care local hospital er assisted scheduling office visit additional responsibilities included limited diagnostic test results via email phone prescription refills medication diagnostic precertifications scheduling completing medical forms various office duties required highlights contributions acted extension health care team meet patients needs received processed telephone calls patients requiring medical advice general information assessed patients problem utilizing established protocols interacting physician andor additional healthcare resources made appropriate recommendations include advice appointments per protocol direction physician documented calls received patients chart performed followup call ensure adequate medical service provided received acted extension health care team meet patients needs assisted patients empathetic efficient manner determine best course action resolve presenting issue met regional standards set physicians office management achieve optimal patient satisfaction phone email access receptive constructive feedback supervisors andor patients better improve service contributed development protocols procedures patient education training demonstrated ability make quick decisions based sound base critical thinking skills knowledge guidelines interacted communicated effectively variety levels staff provide improve customer service patients families related duties performed scheduled office diagnostic appointments reviewed prescription refill requests communicated laboratory pathology results via email voice messages obtained completed preauthorizations medications diagnostic tests completed medical forms ie patient state insurance etc directed patient care teaching gi endoscopy nurse assessed planned implemented supervised evaluated direct indirect nursing care patients endoscopy setting established patent iv prior procedure phlebotomy needed assisted physicians administering conscious sedation endoscopy procedures highlights contributions maintained comprehensive multidisciplinary approach patient care working closely entire gi surgery team assisted physician performing procedure manipulation colon removal polyps tissue biopsies retrieved submitted specimens laboratory determine pathology assisted care specialized equipment endoscopy suite including equipment management cleaning followedup telephone communication endoscopy procedure notified physician adverse effects document accordingly home healthcare nurse may 1990 july 2000 company name city state performed comprehensive range clinical functions home setting within community assessed patients developmental stages conditions administered medications maintained patient chartscare plans responded medical emergencies coordinated aspects patients home care interacting disciplines agencies needed providing professional care patient indicated agency policies state federal laws regulations performed initial admission visit patient home determine patients eligibility home care services develop plan care followed completed paperwork necessary agency policies federalstate laws followup visits home per patient need insurance approval highlights contributions excellent observation clinical skills good clinical judgment outstanding oral written communication skills flexible cooperative fulfilling role obligation selfdirected ability work independently little supervision utilizing excellent nursing skills nursing education bachelor arts nursing gannon university city state us lambda sigma society gpa 385 nxstageus renal care home dialysis education training bcls cpr trauma certification professional affiliations sgna accomplishments highly motivated dedicated flexible compassionate proven expertise communication organization documentation skills valuable interpersonal skills forging relationships collaborating interdisciplinary teams develop outstanding care support facilitate friendly caring environment excellent observation clinical skills good clinical judgment outstanding oral written communication skills excelled early nursing career rnnurse team leader home health care 21992 52000 hospital staff nurse medsurgneuro floor 51990 21992 commendations quality total patient care communityteaching hospital employers elected nurse year 1992 known loyal team player unwavering commitment providing quality care preventive medicine advocacy available fulltime employment preferably day shift skills healthcare training access customer service laboratory liaison office management patent education phlebotomy scheduling teaching telephone voice selfdirected cpr administrative tasks arrangements cardiovascular employee records environmental health ergonomics industrial hygiene industrial safety office supplies sop sops testing community relations documentation forging maintenance oasis quality assurance quality control rn rn license rn team player wound care cpr certification cpr certified dialysis registered nurse,HEALTHCARE +owner fabricator welder experience owner fabricator welder october 2017 current company name city state design plan construct market various type welding projects purchase gate panels cattle guards horse shoe art home décor furniture antique restoration farm equipment repair mobile welding heavy equipment operator august 2017 october 2017 company name city state operated track hoe excavate live gas lines atlanta ga chattanooga tn marked pis order test pipe density anomalies 24 northwestern georgia expansion project lowered pipe coordinating operators complete tieends mountain side project ended due smart pig coming apart inside pipe owner fabricator welder april 2016 august 2017 company name city state design plan construct market various type welding projects purchase gate panels cattle guards horse shoe art home décor furniture antique restoration farm equipment repair mobile welding construction superintendent may 2013 april 2016 company name city state mentored coached trained 120 team members recruited hired trained 107 new employees construction pipelines comingle facilities compressor stations maverick shale south texas built maintained quick response oil salt water spill clean remediation crew rapid emergency response team anadarko oil gas identified inefficiencies made recommendations process improvements planned delegated daily operations including new installation crews maintenance roustabouts mechanics operators welders haul drivers maintained fleet 24 roustabout trucks 3 heavy haul trucks 3 water trucks 1 kill truck 4 pull trucks attended daily consultant meetings anadarko chesapeake ep stonegate receive work schedule planned vessel change outs new projects attended bid meetings new projects tm estimated submitted bid quotes conduct daily tailgate meetings presented monthly safety meeting power points saw daily operations laid reduction workforce anadarko petroleum due oil prices construction foreman july 2011 may 2013 company name city state mentored junior team members providing guidance proper techniques safety received daily duties operations manger delegated specific jobs special crews inspected work complete smith crews submitted daily reports consultants operations manager using excel word outlook enforced company policies safety regulations filled proper permits prior work beginning ie jsea hotwork gas monitoring trenching excavation permits lock tag transfer sheets hot tap permits confined space permits work started hauled equipment backhoes skid steers roller pipe pull truck operated track hoe back hoe dozer roller maintainer trencher man lift forklift dig ditch expose existing live lines remove contaminated soil build blade roads spread limestone superintendent welders helperoperator october 2008 july 2011 company name city state assisted welder cut fit prep weld fabrication tank batteries facilities cut buff grind bevels bead main line install mainline pig launchers receivers helped welder crew prep pipe fittings tie ends hot taps throw skids sand bags install silt fence run water pumps clean tracks spot operators string pipe spacing crew locate lines work needing done throughout day able operate let stay machinery accomplishments high school diploma drop school due finances master welder 2008 tulsa welding school technology center tulsa ok united states top welder 4 of5 phase completed drop school go work qualify financial aid dropped october 8th started work welders helper october 10th education high school diploma general ed 2008 midland high school city state general ed coursework arc mig welding summary objective employed career use skills acquired almost 8 years experience oil gas industry benefit company well holding positions aspects industry starting labor hand right way working way ladder construction superintendent responsible two different yards including 120 employees 200 pieces equipment south texas leading crews construction maintenance pipelines substations comingle production separation facilities compressor stations dehi pads hot taps spill remediation meanwhile making sure projects completed safe timely manner cost affective ensure everyone goes home safe end every day affiliations member ffa held office president vice president secretary treasure sentinel member 4h held office president vice president secretary treasure member livestock judging team member basketball team skills blueprint building codes equipment repair first aid forklift invoicing weld welder welders welding,CONSTRUCTION +mechanical designer professional profile ​ design engineer proven track record success offer excellence analytical decision making product innovation drive business growth collaboration articulate presenter ability communicate technical information clear concise manner ​ enthusiastic driven design engineer diverse experience across project life cycle including research development manufacturing project leadership strong conceptual thinker ability align teams achieve strategic business objectives ​ technicallysavvy design engineer experienced research development design manufacturing various product types qualifications including certifications machine operation programming cnc laserpunch expertise autodesk inventor autocad working knowledge solidworks comprehensive knowledge lean manufacturing principles graduate associates applied science degree computer aided drafting design seeking challenging opportunity process design development support selfmotivated committed improving environmental health safety conditions driving productivity efficiency qualifications rapid prototyping 3d modeling autodesk inventorsolidworks microsoft office proficient team player selfmotivated communication skills creative thinking experience mechanical designer 102011 012017 company name city state design ammonia processing control units using autodesk inventor create working drawings shop floor check updateadvise changes pid needed consult project managers design changes solve problems shop floor 5 experience cad modeling assisted design engineering projects including products parts components read interpreted blueprints created engineering drawings sketches sketched outline designs used cad programs create detailed design specifications consulted development engineers new products technologies researched suppliers raw materials finished goods collaborated purchasing department obtain samples process validation functionality attended crossfunctional product meetings discuss parts sourcing lead times production schedules managed continuous improvement projects alignment category strategies autocad drafter lathe operator 062010 102010 company name city state reverse engineered parts create fabrication drawings kept drawings current date manufactured parts companies lathe polish parts insure free blemishes clean parts insure free dirt particles vacuum packed shipping read interpreted blueprints created engineering drawings sketches sketched outline designs used cad programs create detailed design specifications nc programmeradministrative assistant 072000 042010 company name city state programmed parts using cnc software opened work orders shop floor printed drawings associated work orders performed price quotes outside work ran cnc machines needed laser operator 071998 072000 company name city state ran cnc programs trumpf trumatic l260 punchlaser l4030 laser maintenance upkeep machines execellent working condition shear operator 031998 071998 company name city state cut sheet metal blanks size according job requirements polisher 051997 031998 company name city state deburred parts sharp edges parts salescommercial sales account manager 021987 021997 company name city state opened closed store business maintained store safe kept stores parts inventory date accurate stores commercial sales manager education associates applied science computer drafting design september 2011 itt technical institute city state computer drafting design 388 certificates trumpf operator course february 25 2000 trumpf inc city state trumpf laser operator course june 18 1999 rotolas training course february 25 2000 aviation maintenance airframe power plant power plant delgado community college city state 283 317 power plant certificates solidworks city state advanced custom training certification mlc cad systems ​ certificate productivity enhancement city state lotus notes productivity enhancement copies certificates available upon request skills autodesk autocad mechanical inventor etc clientserver closing communication skills cnc customer support drafting engineer instruction inventory laser lathe linux lotus notes mapics materials mechanical microsoft office windows operating systems pdm personnel polish processes programming project management red hat revit sales shipping solidworks technical management user training,DESIGNER +benefit advocate supervisor summary represent reputable company underwriter proving value building supporting healthy profitable book business highlights licensed property casualty life disabilty insurance agent washington technical soft skill coaching supervising coverage counseling training development training materials workflows procedures sharepoint sites wiki pages quality assurance programs form letters newsletter articles problem solving deescalations employee development quality assurance work force management time keeping vacation scheduling attendance schedule adherence coaching hiring employee onboarding termination customer care frontline underwriting needs analysis cross selling selling endorsing policies billing analysis collaboration project management proficient ms windows ms office applied epic vertafore sagitta benefitpoint cc pulse verint impact 360 verba kronos mytime docusign taleo cisco enterprisefinesseadminreport server salesforce service cloud running reports analyzing organizing data excel using pivot tables experience products services multitude insurance carriers including limited american modern chubb dairyland foremost kemper rli mapfre metlife mutual enumclaw personalumbrellacom progressive safeco travelers premera blue cross regence blue shield united healthcare aetna cigna kaiser permanente group health symetra unum delta dental willamette dental vsp experience benefit advocate supervisor may 2014 current company name city state provide guidance direction team licensed life disability benefit advocates present promote benefit advocate services internal external prospects assist consultants client hr advanced needs sensitive escalated issues provide guidance assistance insurance questions client relations carrier issues guidelines technical support coordinate daily operations manage schedule attendance adherence coach train advocates systems benefits carrier guidelines soft skills conduct regular quality assurance oneonones performance reviews team meetings monitor department service levels ensure quality customer service maintained perform work benefit advocate peak periods take call escalations implement new systems improve processes create efficiencies customer service supervisor november 2011 may 2014 company name city state coach provide guidance 14 licensed property casualty customer service agents coordinate daily operations manage schedule attendance adherence support training reinforce process recommendations aimed developing high performance team emphasis account management sales support conduct regular oneonones performance reviews team meetings monitor department service levels ensure quality customer service maintained provide guidance assistance insurance questions customer relations carrier issues underwriter guidelines technical support act hiring manager seeking talent organizing interviews making hiring decisions side side remote monitoring quality performance adherence purposes perform work customer service agent peak periods take call escalations create represent department special projectsinitiatives customer service lead september 2005 october 2011 company name city state assist department supervisors coaching training mentoring customer service agents monitor department productivity take escalated calls answer questions provide assistance coworkers take 40 calls per day assisting insureds agents policy billing servicing needs take projects needed education bachelor social sciences 2009 university washington law gender ethnicity national alliance insurance education research current certified insurance councilor agency management life health commercial property goal complete personal lines commercial casualty end year 2016 earn cic designation skills account management agency benefits billing cisco coach coaching com counseling client client relations customer relations customer service customer care direction hiring hr insurance kronos law letters meetings mentoring excel ms office sharepoint ms windows needs analysis enterprise newsletter organizing peak performance reviews pivot tables policies problem solving improve processes project management quality quality assurance research selling sales support scheduling supervising technical support employee development training materials underwriter underwriting articles,ADVOCATE +ep high school english language arts teacher professional summary licensed english teacher k12 school administrator experienced designing implementing programs developing curriculum help students achieve academic goals prepare career interests skilled creating flexible programming specialized learning experiences embody mission vision strategic direction educational institution skills student records management differentiated instruction classroom management group individual instruction conflict resolution techniques lesson planning analytical skills flexible adaptable supervision interpersonal communication work history 082018 current high school english language arts teacher company name city state continually improve instruction ensure academic growth collaborate faculty community members improve education provide opportunities students record monitor student progress using multiple methods effectively communicate administration parents students student achievement collaboration mentor teacher prepare implement lesson plans covering required course topics administer assessments standardized tests evaluate student progress built learning citizenship skills help personal growth addition increasing academic knowledge plan dynamic lessons increase student comprehension books literary concepts adapt lesson plans curricula student interests increasing gpas student engagement complete inservice additional training maintain professional growth consult teachers identify adopt successful instructional strategies establish appropriate deadlines provide complete instructions reading assignments homework work administrators behavioral issues support needs students cultivate relationships parents complete support network help students develop important learning skills good study habits useful trade school college education keep classroom organized clean safe students visitors plan coursework introduce students important literature prepare comprehensive english curriculum multiple classes lead interesting diverse group activities engage students course material utilize multimedia strategies technology convey information fresh interesting ways 012018 062018 school culture coordinator company name city state supported establishment positive safe school culture oversaw development implementation student supports interventions built maintained positive work relationships communitybased organizations service providers conducted home visits shelters transitional housing programs location familys choosing needed supported coordination implementation proactive schoolwide behavior management system meaningful incentives played active role coordinating school partnerships increase student engagement success organized school events town hall meetings encourage community connection investment school culture served liaison families facilitate parent education support school culture policies facilitated staff training studentteacher relationships classroom management school culture gathered student staff input focus groups committee work member socialemotional learning subcommittee ppsd accurately monitored analyzed daily student attendance discipline records worked close middle school deans students strategically build strong communication systems structures enhance school improvement plan restorative justice circle facilitator gilbert stuart middle school integrated new programs resources reinvigorated existing ones support positive school culture led directed staff meetings update cultural diversity plans review statistical information regarding minority experiences performance within school system collaborated school leadership team create manage safe welcoming learning environment students researched implemented new initiatives develop school culture 092013 012018 education advisor company name city state developed relationships gear students guide academic decisions social development career exploration formed maintained professional relationships gear students school administrators community agencies service providers provided workshops collegecareer awareness life skills supported assisted academic cultural parental program activities assisted collection required forms prepared monthly quarterly reports coordinated field trips school events weekly helped high school students common app financial aidaward letters participated professional development program meetings office hours available onsite students welcomed come discuss improve grades helped students providing targeted interventions based student data academic interventions yearround assigned lunch duty administration weekly participated weekly cluster meetings gradelevel teachers provided extra academic support guidance made weekly phone calls families set inschool meetings gradelevel cluster teams met lowlevel learners set individualized inschool action plans student progress based state standards learning goals worked school social worker help identify service students specific academic emotional needs member school climate team helped teachers administration needed translating facilitated classroom workshops help students make good academic decisions growth mindset hosted stem afterschool club called girls code took participating students stemrelated field trips throughout academic year improved school attendance interventions school initiates worked students 504 plans students ieps attended iep meetings parents special education teachers advised counseled parents students meet educational needs enhance academic development developed educational plans students build skills required pursue academic career interests maintained frequent regular communications families newsletters social media parentteacher conferences established professional cooperative working relationships maintaining visible accessible presence school community chaperoned outside events field trips facilitate student social development 082011 092013 academic advisor company name city state developed relationships students guide academic decisions social development career exploration help students get ready college developed good relationships parents attend minimum 4 home visits month served positive role model children hosted afterschool programs taught students life skills financial literacy college readiness skills attended academic field trips students enhance knowledge different career choices college worked students 504 plans students ieps attended iep meetings parents special education teachers completion grantfunded program grants children scholarship money college met deadlines weekly tracked recorded data based every student program attend extracurricular activities students staff middle school department conducted academic advisement services students reoccurring basis maintain educational progression provided comprehensive support services encompassing career personal goals student education 052017 med education administration providence college city state graduate courses · school law · program evaluation system approach school improvement · schoolcommunity relations · supervision instruction · school finance · administration leadership k12 schools · curriculum design construction · fundamentals research · supervisionpersonnel problems education · data analysis technology 082014 teacher certification program tcp teacher prep program providence college city state 052011 bachelor arts political science university rhode island city state minored african american studies woman studies accomplishments recipient francis mildred sullivan rose coccia scholarship fund annual distribution francis mildred sullivan rose coccia scholarship fund used provide scholarship grants deserving students enrolled providence college masters education degree program presented meoa conference dreaming better future helping undocumented students access higher education oct 2014 certifications washington dc building level administrator certificate 12001 prekindergartengrade12 maryland new teacher certification valid 4 years 20182022 affiliations massachusetts educational opportunity association meoa board member since 2014 founded 1984 massachusetts educational opportunity association meoa 501c,ARTS +store keeper production coordinator summary develop find place industry utilize skills serving efficiently complete honesty integrity hard work personal organizational growth highlights msoffice excel word pivot vlookup internet applications customer service oriented merchandising production coordination store managing inventory tracking vendor management shipment consolidations planning warehouse fulfillment imports exports works well independently accomplishments credentials institutionuniversity year completion bcom ckthakur college arts commerce mumbai university 2008 hsc ses college mumbai university 2005 ssc new english school mumbai university 2003 experience store keeper production coordinator 032014 current company name city state designation store keeper production coordinator key responsibilities maintained store facilities ensure smooth functioning made arrangements placed orders new stock supplies whenever necessary responsible upkeep various appropriate records materials received received deliveries ordered items ensured supplies proper order stored supplies items received designated place avoid time wasted searching items general confusion maintained budget expenditures incurred presented manager reported prodmanager regular basis regarding needdemand items future orders could placed accordingly monitored functioning store equipment reported problems failures supervisor initiate action stoppage purchasing stock level approaches maximum limit check book balances actual physical stock frequent intervals way internal control wrong issues pilferage etc knowledge export basic pro skills portal related ministry economy labour knowledge generating asn shipment details portals store manager 122013 022014 company name city state key responsibilities head responsibility attain sales varied financial targets attain ability analyze interpret financial goals reports along track individual well store results interview hire train employees staff 315 per company guidelines provide positive work well shopping environment embracing diversity plus promote sales maintain effective communication well collaborate area manager plus home office implement maintain promotional operational visual merchandise standards plus initiatives ensure stores along work areas utterly clean secure plus well maintained opened closed store included counting cash drawers making bank deposits maintained visually appealing effective displays entire store collaborated customer service team members give exceptional service throughout entire shopping purchasing experience balanced needs multiple customers simultaneously fastpaced retail environment category management incharge 072012 122013 company name city state designation category management incharge merchandising key responsibilities handling frontend backend operation diamond category coordinating department preinventory inventory sourcing dispatch well stores price updation revised prices merchandise pan india handling margins printing tags revised prices solving stores related issues processing end customer store orders oms working data correctionaudit pan india stores received storememo sales report laisoning logistics accounts supportive documents required vizvat waybill delivery shipment party add preparing reports data related stores dispatches working mis data stock vs sales category vs sales better implementation available resources order increase sales team leader 022011 072012 company name city state leading team 2 atls 40 associates scheduling per store requirements training atls followed coaching new cashiers backroom associates ensure physical cash balance tallies books accounts daily basis compute record totals transactions tally cash receipts vouchers cashiers daily basis ensure cash deposit daily basis monitoring goods proper handling documentation well reporting hoif discrepancies found handling total backroom process related binning bin audit proper maintenance required amenities responsible purging warehouse done every month better sales better customer service periodic checking inventory ensure physical quantities tallying books system use fifo method storing picking products working reports related receivings warehouse also working daily discrepancies system vs actualcompleted floor replenishment guarantee size availability promote customer satisfactionmarked clearance products updated price tagsinformed customers product lines services offered company sr customer service executive 082008 022011 company name city state provide customer service greeting assisting customers responding customer inquiries complaints direct supervise employees engaged sales inventorytaking reconciling cash receipts performing services customers monitor sales activities ensure customers receive satisfactory service quality goods instruct staff handle difficult complicated sales train front end associates evaluate performance answer customers query new launch advise customers usage plan selection processed sales transactions accurately timely fashion education bachelors commerce commerce 2008 ckt college artscommerce management studies city state india high school diploma science 2005 ses college arts commerce science city state india high school diploma 2003 new english school city state india languages englishhindi marathi tamil personal information dob 24january1988 marital status single nationality indian date issue 11032010 date expire 10032020 place issue mumbai passport number h 8837359 additional information interested working jrmerchandiser contribute experience knowledge growth company individual well participated nss volunteer cleanliness awareness diversified adaptable kind work provided work pressure complete work timely management managed difficult situation efficiently effectively skills coaching customer service train employees internet applications excel msoffice word mis inventory logistics merchandising purchasing quality receiving reconciling reporting sales schedulingsupervising,APPAREL +program managerbusiness analyst summary highly enthusiastic selfmotivated program managerbusiness analyst experience military corporate working environments dedicated maximizing assets process improvement methods constant innovation core qualifications former member united states air force served 8 years excellent time management teaching inspiring counseling experience working special military computer programs reliable dependable personable team player outstanding motivator achievements material development created continuity system new program managers create continuous uninterrupted work environment process improvement developed flawless deployment system resulted personnel equipment deployment zero discrepancies 5 yr period research performed research analysis air force level project manager training delivered training implemented new system tracking completion completed training ontime underbudget professional experience program managerbusiness analyst may 2010 october 2014 company name city state served program managerprogram analyst deployment related activities operation 300 employees responsible managing alignment personnel specific unit type codes utc associated air expeditionary force aef rotations adviser significant problem areas provided guidance resolve personnel equipment training problems compiled extracted data reports inclusion monthly status report briefings assured high level expertise standardization evaluation qualification process deployment systems diligent training deploying military civilian members provided accurate information reports accomplish administrative analytical work maintenance automated official property book record backup files project lead employer air force level deployment inspections execute assigned missions exercises contingencies operations evaluated information multiple agencies develop understanding business requests needs translated application operational requirements researched evaluated prepared longrange shortrange business plans collaboration multiple agencies ensure personnel equipment constant movement worked personnel obtain requirements interviews document analysis business process descriptions workflow analysis use fitness center director november 2009 may 2010 company name city state managed multimillion dollar fitness facility coordinated monthly fitness activities base populace 45k supervised fitness employees wrote appraisals maintained training records employees top supervisor selected served project lead us armed services team military international olympics served contract officer representative cor agency contracts provided necessary equipment materials furniture services contract officer representative equipment needs six fitness centers include family fitness rooms youth training programs specialty fitness classes established fitness plans training fitness classes incentive programs special events assisted oversight fitness contracts ensured payments made accordance contract air force guidance knowledgeable exercise science including kinesiology functional anatomy exercise physiology nutrition program administration injury prevention training manager staff sergeant october 2004 september 2008 company name city state reviewed training circulars master training schedules inspections test results determine necessary unit individual training assisted designing developing evaluating revising selecting training programs training material written training guides pamphlets graphic visual aids training films video cassettes sound recordings multimedia video training tapes curriculum materials etc training methods classroom lecture hands elearning computer based etc training aids professional development delivery training support used advanced technology programs create develop facilitate training functions ie automated tracking system tracking student certificationrecertification status maintaining information researching outside sources training support material etc developed implemented testing procedures required certifications provided instructional support education training programs emphasis development implementation educational component prevention management failures planned promoted developed educational programs designs program analyzing need personnel facilities supplies materials developed new revised training materials formalinformal courses evaluated analyzed effectiveness training programs education training bachelor science management dec 2015 park university city state bs management dec 2015 secret security clearance customer service training instructor deployment manager training defense readiness response system training course training manager course supervisor safety training leadership school accountantresource adviser training agilescrum training computer base training cpr certified skills administrative leadership analytical upervisory excellent written verbal customer service excellent computer skills microsoft word office power point excel,FITNESS +group fitness instructor summary 7 years customer service experience advanced written spoken communication skills varying audiences 2 years experience working employers job seekers aspects job searches 2 years experience conducting group individual interviews anticipating jobreadiness administering aptitude tests identifying training needs knowledge employment training state federal laws policies rules regulations highly selfmotivated effective time workload management skills knowledgeable intuitive computer hardware software abilities devised successful recruiting plan new call centers resulted number new employees number months education 2012 western new mexico university city state masters business administration mba 2003 western washington university city state bachelor arts english english may 2016 additional trainings certifications research work national federation professional trainers nfpt personal training workshop certification february 2016 keiser m3 indoor cycling instructor program indoor cycling certification december 2015 corepower yoga 200 hour yoga teacher training chicago yoga center 100 hour yoga teacher training may 2008 cpr certified non violent communication research experience january 2014 current company name city state group fitness instructor responsible teaching several group fitness classes including yoga cycle aqua promote knowledge proper group fitness components ie warm aerobic exercise cool ensure proper alignment safety participants maintain group fitness equipment room participate continuing education credits throughout year january 2013 company name city state manager property management tasks include updating expiring leases tenant relations dealing maintenance issues project management bookkeeping accounting tasks include entering financial transactions quickbooks maintaining highly organized filing system depositing checks creating sending invoices paying bills preparing monthly quarterly annual tax reports january 2012 january 2013 company name city state property manager manage oversee cleaning staff respond rental inquiries calculate issue quotes order book guests organize assist creating marketing projects direct marketing market research update manage website calendars january 2012 june 2012 company name city state graduate assistant responsible administrative functions assist personnel business department taught classes including accounting economics finance marketing classes proctored exams quizzes assisted professors business related research provided guidance mentoring undergraduate graduate students june 2010 march 2012 company name city state office managerexecutive assistant president ceo provided administrative functions including payroll accounts payable accounts receivable scheduling preparing writing editing written documents including letters contracts etc managing customerclient relations coordinated wide variety project management tasks requiring high degree organizational skill developed human resources program including writing employee manual utilizing online payroll system creating safety program training employees organized managed financial reports including cost accounting budgeting auditing managing finance increase company profitability march 2010 july 2010 company name city state office managerhuman resources administrator assisted creation development career resource center assist recently soon laid employees ge aviation career search responsible managing administrative functions inside career resource center including answering phones scheduling customer service setting appointments data entry preparing writing editing written documents correspondence counseled trained ge aviation employees resume writing interviewing skills march 2009 march 2010 company name city state independent contractor designed developed marketed yoga fitness program interfaced sports driven rehabilitation training physical therapy create healthy safe program swsi attended sales production management meetings discuss goals encourage business development growth may 2008 march 2009 company name city state office managerexecutive assistant director operations responsible accounting support managed client billing accounts payable accounts receivable payroll ledger journal entries etc interfaced vendors associates financial analysis tasks including weekly meetings reports assess profitability manage collections researched wrote edited distributed companys monthly newsletter 1000 clients chicagoland area served primary liaison director operations associates supported office maintenance functions including computer technical support coordinated human resources tasks including training interviewing team building january 2007 april 2008 company name city state general manager managed customer relations aspects customer service coordinated developed training programs 50 employees determined executed necessary personnel actions initiated human resources programs including safety training regulated cost inventory responsible purchasing marketing developed vendor relationships facilitated weekly meetings analyze product mix sales profitability manage company goals february 2004 february 2006 company name city state account manager initiated necessary administrative functions account executives sales team members order setup new loan submissions fund complete loan packages created maintained complex databases resolve discrepancies individual loan packages accounts narrow time constraints researched performed comprehensive research attended various training courses ensure proper loan handling skills accounting accounts payable accounts receivable administrative functions auditing billing bookkeeping book budgeting business development contracts cost accounting cpr certified client clients client relations customer relations customer service data entry databases direct marketing economics editing filing finance financial financial analysis financial reports human resources instructor inventory support team building ledger letters director managing market research marketing meetings mentoring office newsletter organizational payroll personnel physical therapy project management property management purchasing quickbooks rehabilitation research safety sales scheduling tax teacher teaching technical support answering phones training programs website written,FITNESS +hr assistant summary hard worker dedicated detailed oriented experienced organized highly motivated many attributes possess individual 5 years experience human resource administration customer service talent quickly adapt new challenges within experience focused benefits administration payroll career development employment law highlights assigned administrative assignments daily basis implemented employees handbook processed documentation employees conducted employees performance reviews managed employee scheduling coordinated upper level coworker lower level teamwork oriented processed new recruits processed payroll performed background check managed inventory supplies secured new wholesale food purveyor decrease costs increase profits accomplishments accomplishments pho n restaurant managed restaurant financial objectives developing financing establishing banking relationships prepared strategic annual forecasts budgets analyzing variances initiating corrective actions establishing financial controls​ developed implemented strategies increase average meal checks created restaurant business plan surveying restaurant demand conferring people community identifying evaluating competitors preparing financial marketing sales projections analyses estimates ​ ​ controlled purchases inventory meeting account manager negotiating prices contracts developing preferred supplier lists reviewing evaluating usage reports analyzing variances taking corrective actions​ ​ contributed team effort inspired team members motivation ​​​and provided high level customer service maintain high profile day day operations ​​handled complaints contentious issues settled directly team members provides fast solution​ ​ accomplished campaign recycle program divide right trash right bin ​ accomplishments dr norman g mckoy​​ associates demonstrated success administrative employee handbook developing team building programs corporate policies job descriptions management reports​ ​ organized office documents patients charts organized office woking areas welcomed new employees organization conducting orientation organized employees document pockets maintained employeess confidence protect operation keeping human resource information confidential maintained employee information entering updating employment statuschange data provided payroll information collecting time attendance records provided secretarial support entering formatting printing information organizing work answering telephone relaying messages maintaining equipment supplies​​ ​ experience company name city state hr assistant 042014 022016 increased productivity physicians office organizing patients charts converting digital files streamline patient maintenance processed pay roll paychex includes ensured vacation sick time tracked system answered payroll questions facilited resolutions payroll errors processed incoming mails going mails successfully edited employee handbook define job descriptions create office policies patient managing proper patient reports wrote employee handbook covering issues including disciplinary procedures code conduct fmla policy benefits information wrote standard operations procedures manual sops detailed every aspect employee expectations designed implement overall recruiting strategy coordinated office manager recruit right candidates administering interviews conducting background checks processed documentation prepared reports relating personnel activities staffing recruitment training performance evaluations etc identified reduced business expenses increase profits controlling budget compares actual results budget expectations company name city state general manager 022013 current hostess waitress 042010 112016 promoted interview recruit new hires order sustain longer hours operation thus increased company profits successful ensuring successful integration new hires implementing training compensation structures ordered foods supplies restaurant checked maintained inventory handling daily accounting processing payroll processed cost reduction thought venders whole sale increased marketability restaurant designing creating new modernized menu prepared willing step restaurant short staff low turn order increase productivity provide best service maintained great quality quantity foods restaurant created recycle program divided recyclable bin non recyclable waste bin education bachelor arts humanitiesenglish 2007 university thai chamber commerce city thailand humanitiesenglish excelled language culture transportation management critical reading article writing advanced technical reading ​ master science human resource management 2014 strayer university city state usa human resource management magna cum laude 364 excelled human resources law management ethical hr information systems hris strategic management registered professional human resources aphr certification hr designations registering aphr professional human resources exam expect complete aphr certification 2017 professional affiliations enrolling ongoing training areas compensation benefits employee labor relations leaves absence workers compensation workplace safetysecurity osha member society human resource management shrm skills human resource management skills employment law hr policies procedures training development performance management employee relations mediation benefits administration orientation onboarding organizational development staff life cycle computer skills hris applications peoplesoft enterprise human resources ms office word excel powerpoint access outlook emailing toolsms outlook windows outlook yahoo google networking skills job boards networking sites soft skills professional communication skills interpersonal skills bilingual thai english excellent adaptability new environments hard working flexible reliable honest polite shape decision making excellent customer service skills creative,HR +staff accountant tam bui professional summary pursue challenging reward career allow utilize background accounting business environment ability multitask high paced deadline driven environment excellent microsoft word microsoft excel microsoft outlook experience dba accounting software well accounting software imaginary evo software pursue challenging reward career allow utilize background accounting business environment ability multitask high paced deadline driven environment excellent microsoft word microsoft excel microsoft outlook skilled accountant experience manufacture industry familiar many accounting software dba imaginary mainframe as400 areas expertise include ar ap accounts reconciliations gl accounts accrual accounts month end closing procedures pursue challenging reward career allow utilize background accounting business environment ability multitask high paced deadline driven environment excellent microsoft word microsoft excel microsoft outlook skilled accountant experience manufacture industry familiar many accounting software dba imaginary mainframe as400 areas expertise include ar ap accounts reconciliations gl accounts accrual accounts month end closing procedures skills selfmotivated budgeting finance strong verbal communication conflict resolution powerful negotiator extremely organized selfmotivated budgeting finance strong verbal communication conflict resolution powerful negotiator extremely organized selfmotivated budgeting finance strong verbal communication conflict resolution powerful negotiator extremely organized work history staff accountant jan 2005 current company name city state maintain general ledger include preparation journal entries coding invoices accounts analysis reconciliation closing books monthly balance sheet income statement reconciliations resposible ar ap processes timely collection receivables resolution issuesdiscrepancies file 1096 1099s forms reports government agencies annually perform general accounting related duties daily administration accounting department perform bank reconciliation monthly verify deposits address questions problems banking institutions prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning reports bank reconciliations uses online banking tools ensure accurate report preparation timely identification exception items necessary assist preparation monthly financial reports include preparation monthly balance sheet income statement prepare timecards company payroll temporary agencies maintain set new customersvendors accounts staff accountant jan 2005 current company name city state maintain general ledger include preparation journal entries coding invoices accounts analysis reconciliation closing books monthly balance sheet income statement reconciliations resposible ar ap processes timely collection receivables resolution issuesdiscrepancies file 1096 1099s forms reports government agencies annually perform general accounting related duties daily administration accounting department perform bank reconciliation monthly verify deposits address questions problems banking institutions prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning reports bank reconciliations uses online banking tools ensure accurate report preparation timely identification exception items necessary assist preparation monthly financial reports include preparation monthly balance sheet income statement prepare timecards company payroll temporary agencies maintain set new customersvendors accounts sr accountant jun 2017 current company name city state validate process warrantyroyalty claim accounts payment requests update maintain inventory standard cost divisions reconcile travel expense reports prepare check request reimbursement prepare shipments cutoff tests month end closing interact internal external clients vendors partners key stakeholders apply best practices credit collections meet business needs objectives reconcile commercial military customer accounts contact customers collect overdue accounts report reasons late payments escalate within organization help achieve timely resolution reconcile account receivablesintercompany sales prepare journal entries month end closing staff accountant jan 2005 current company name city state maintain general ledger include preparation journal entries coding invoices accounts analysis reconciliation closing books monthly balance sheet income statement reconciliations resposible ar ap processes timely collection receivables resolution issuesdiscrepancies file 1096 1099s forms reports government agencies annually perform general accounting related duties daily administration accounting department perform bank reconciliation monthly verify deposits address questions problems banking institutions prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning reports bank reconciliations uses online banking tools ensure accurate report preparation timely identification exception items necessary assist preparation monthly financial reports include preparation monthly balance sheet income statement prepare timecards company payroll temporary agencies maintain set new customersvendors accounts sr accountant jun 2017 current company name city state validate process warrantyroyalty claim accounts payment requests update maintain inventory standard cost divisions reconcile travel expense reports prepare check request reimbursement prepare shipments cutoff tests month end closing interact internal external clients vendors partners key stakeholders apply best practices credit collections meet business needs objectives reconcile commercial military customer accounts contact customers collect overdue accounts report reasons late payments escalate within organization help achieve timely resolution reconcile account receivablesintercompany sales prepare journal entries month end closing sr accountant may 2005 jun 2017 company name city state maintain general ledger include preparation journal entries coding invoices accounts analysis reconciliation closing books monthly balance sheet income statement reconciliations resposible ar ap processes timely collection receivables resolution issuesdiscrepancies file 1096 1099s forms reports government agencies annually perform general accounting related duties daily administration accounting department perform bank reconciliation monthly verify deposits address questions problems banking institutions prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning reports bank reconciliations uses online banking tools ensure accurate report preparation timely identification exception items necessary assist preparation monthly financial reports include preparation monthly balance sheet income statement prepare timecards company payroll temporary agencies maintain set new customersvendors accounts controller assistant jan 1999 jan 2004 company name city state worked directly controller preparation monthly yearly financial statements assisted accounting field accounts payable accounts receivable prepaid accounts bank reconciliation monthly quarterly year end assisted cash collection controller assistant jan 1999 jan 2004 company name city state worked directly controller preparation monthly yearly financial statements assisted accounting field accounts payable accounts receivable prepaid accounts bank reconciliation monthly quarterly year end assisted cash collection sr accountant jun 2017 current company name city state validate process warrantyroyalty claim accounts payment requests update maintain inventory standard cost divisions reconcile travel expense reports prepare check request reimbursement prepare shipments cutoff tests month end closing interact internal external clients vendors partners key stakeholders apply best practices credit collections meet business needs objectives reconcile commercial military customer accounts contact customers collect overdue accounts report reasons late payments escalate within organization help achieve timely resolution reconcile account receivablesintercompany sales prepare journal entries month end closing skills accounts payable bank reconciliations bank reconciliation financial reports financial statements general ledger education bachelor business administration degree accounting business administrative 1999 western michigan university city state accounting business administrative bachelor business administration degree accounting business administrative 1999 western michigan university accounting business administrative,ACCOUNTANT +passenger service concourse manager summary dedicated enthusiastic leader able motivate employees perform best providing excellent service developing ongoing profitable client relationships creative resourceful flexible able adapt changing priorities maintain positive attitude strong work ethic skills strategic planning team building personable client relationships dedicated flexible relationship building decision making time management conflict resolution adaptability ability work pressure creativity ability work team microsoft word word processing spreadsheet microsoft excel microsoft programs scheduling accomplishments promoted 2 times within last 5 years diverse skill set managing employees customers throughout many areas aviation business proven ability manage complex concourses throughout atlanta airport established trustworthy relationship among clients multiple concourses experience 122013 current passenger service concourse manager company name city state maintain appearance equipment utilized throughout day managing daily operation driving safety policies directly responsible overseeing 8 24 zone leaders communicated trained pushed operational changes directed maintained healthy working environment working busy atmosphere maintained provided daily schedule dispatchers senior leaders attended delta shift briefing regularly effort communicate expectations day address possible concern raised delta staff addressed overall concourse operation concerns fulfill customer request regularly timely manner provide daily huddle direction staff preparation daily operation coach counsel employees recognize employees diffuse situations challenge delays maintain effective operational performance revamp processes necessary provide leadership employees daily provide hands team work focusdrive dress code policy employee professionalism communicate daily client management key positioned employees involved daily operation drive customer satisfaction results 092012 112013 cabin service manager company name city state managed 10 14 team 3 man employees managed 35 team leaders directly responsible building 7 day schedule employees responsible coaching counseling documenting employees managed entire concourse ramp communicated managed dispatcher responsible providing dispatcher staff effort turn aircraft day time turn operation responsible managing processes regarding cbp responsible controlling operation failures pushed safety policies regularly ​ 092010 092013 cabin service supervisor company name city state assistant manager scheduling employees execute directives provided leadership support team leaders assistant aircraft needed continuously provide safety patrol ramp concourse daily held briefing communicate information pasted management train employees become team leaders service aircraft 042007 032009 cabin service supervisor company name city state maintain appearance equipment utilized operations assistant manager scheduling employees execute directives provided leadership support team leaders assistant aircraft needed continuously provide safety patrol ramp concourse daily held briefing communicate information pasted management train employees become team leaders service aircraft education training 2003 high school diploma academics college park high city state usa academics technical skills 9 months 2014 experience cbp seal processadmin office work compiling information applications typing submitting applications cbp managing approved rejected applicants handled weekly meeting cbpprovided updated based meeting management maintained redblack seal count list provided weekly seal list hr management directing employees coming office assistance professionally handling callsdirecting callers assisting senior managers office needs copying computer input uniform issuing sorting,AVIATION +claims subject matter expert professional summary experienced customer service representative 10 years experience worked healthcare industry 8 years humana passport excellus bcbs ny successfully trained seasonal associates open enrollment worked client subject matter expert shps inc skills hcpcs coding guidelines understands anesthesia coding insurance collections procedures understands insurance benefits drg pc grouping ambulance coding familiarity composed professional demeanor research data analysis resourceful reliable worker excellent problem solver close attention detail medical terminology expert billing collection procedures expert •office support phones faxing filing •excellent verbal communication adept ultitasker office support phones faxing filing fast learner records management professional •icd10 international classification disease systems •familiar commercial private insurance carrier •insurance collections procedures •drg pc grouping •understands insurance benefits •ambulance coding familiarity •composed professional demeanor •research data analysis •excellent problem solver •office management professional •close attention detail •excellent verbal communication ​ work history claims subject matter expert 092016 122016 company name – city state · worked special projects assigned management · responsible meeting claims production goal 200 claims per day · processed professional hcfa 1500 ambulance anesthesia labs office visits etc professional hcfa 1500 · responsible claims processing medicaid plans hmo 7 university health hmo 9 ahcss · worked claims subject matter expert banner health benefit plan adminclient service expert 052016 092016 company name – city state · responsible duties support f departmental efficiencies assigned management · scheduled refills per patients plan benefit · keyed orders sent fulfillment · processed rx refills customers · assisted outbound calling providers patient pharmacies obtain additional info need process rx refill · answered incoming calls patient access rep 072015 032016 company name – city state · responsible duties support departmental efficiencies may include limited performing scheduling registration patient preadmission admission reception discharge functions · verify medical benefits eligibility payers calculate patient liability collection amounts · completes whole patient financial clearance process including educating patients liability collection patient liabilities due · completes account documentation enters correct activity code required · secures insurance authorizations services updates account accordingly · performs payment reconciliation secured payment entry adherence financial cash control policies procedures claims subject matter expertdst 072015 072015 company name – city state · worked claims examiner dst solutions based delaware · responsible processing commercial medicare plans · adjusted backlog claims using clients claims system adjudication · knowledgeable citrix platform applications · utilized claims matrix determine authorization delivery well baby newborn inpatient claims nursing home etc claims examiner 072014 052015 company name – city state · worked claims examiner client kaiser permanente southern california · responsible data processing incoming hospital ubs medicare kpsa plan · contract interpretation validate proper payment logic claim adjudication · identify billing coding errors submit documentation providers necessary corrected claims forms sent medicare compliance guidelines · adjudicate replacement late charge claims etc accordingly per clients guidelines processing · proficient microsoft word excel power point outlook internet explorer cms pricers drg calculator icd9 cpt basic office systems various web applications claims subject matter expert 052013 052014 company name – city state · worked contracted claims expert excellus bcbs ny · responsible claims processing home commercial medicare medicaid plans · processed claims host side plan updating provider files credentials support claims adjustment · worked special projects assigned management provider claims service unit representative 032008 112012 company name – city state · responsible immediate responses incoming provider calls regarding claims issues · process incoming correspondence providers claims issues need resolved passport health medicaid passport advantage · reprocessing claims identified incoming phone calls submitted provider relations staff · identifying systematic procedural issues resulting claims processing errors initiating action resolve issues · documenting calls problems resolutions future reference · proficient microsoft word excel power point outlook internet explorer facets ika systems cms pricers drg calculator icd9 cpt basic office systems web application · worked special projects assigned management benefits plan administration eligibility enrollmentclient service expert 052004 032008 company name – city state · answered incoming calls regarding eligibility claims processing billing inquires · administered employee group benefits retirees active long term disability cobra participants · resolved issues billing carrier eligibility etc · organized special projects web inquiry responses updating accurate information knowledge base customer service tool assigned management · team lead initiated training fulltime temporary associates ongoing call center open enrollment customer service claims specialistchicago medicare commercial medicaid 042001 022003 company name – city state · supported chicago medicare medicaid commercial markets · received inbound outbound calls insured members clients brokers agents providers · mailed related correspondence enrollment material forms brochures members · processed medical claims needed adjustment · knowledgeable drg icd9 cpt coding managed customer calls effectively efficiently complex fastpaced challenging call center environment accurately documented researched resolved customer service issues managed high call volume tact professionalism acted professionally patiently addressing negative customer feedback resolved service pricing technical problems customers asking clear specific questions effectively managed highvolume inbound outbound customer calls claims examiner 072014 052015 company name – city state · worked claims examiner client kaiser permanente southern california · responsible data processing incoming hospital ubs medicare kpsa plan · contract interpretation validate proper payment logic claim adjudication · identify billing coding errors submit documentation providers necessary corrected claims forms sent medicare compliance guidelines · adjudicate replacement bill type late charge claims etc accordingly per clients guidelines processing proficient microsoft word excel power point outlook internet explorer cms pricers drg calculator icd9 cpt basic office systems variousweb applications precisely completed appropriate claims paperwork documentation system entry thoroughly researched newly identified diagnoses andor medical procedures expand skills knowledge resourcefully used various coding books procedure manuals online encoders actively maintained current working knowledge cpt icd9 coding principles government regulation protocols third party requirements regarding billing education bachelor science psychology current liberty university city state psychology christian counseling administration advocacy case management community relations counseling mental health services programming certification medical coding may 2017 ashworth college skills as400 balance basic benefits billing brochures calculator call center cms cpt coding cpt credit client clients customer service forms icd9 internet explorer team lead team leader microsoft access excel office outlook powerpoint power point word microsoft word police coding sales phone,BPO +information technology specialist web gs11 career overview objective specialist gs22109 custspt noc merit20160031 experienced systems analyst diverse industry experience government maritime forestry research development professional expertise includes systems applications disaster recovery planning customer services including remote phone local one one qualifications excellent communicator adopts technology business needs stays current technology excellent interpersonal skills ms sharepoint ms access ms office adobe suite oss windows linux mac skype webex adobe connect ms lync technical skills skills experience total years last used level ii iii customer support regional system manager 5 september 2014 system installs upgrades agency software system admin 5 september 2015 accomplishments awarded forest service pacific northwest research station developing publishing innovations multiple website support championing sharepoint also awarded superior performance 2013 awarded forest service pacific northwest research station delivering superb computer assistance communication application program demonstrated outstanding support maintenance stations websites demonstrating extra effort updating research related databases researching new media sources epubs stations publications key developer supporter new regional examination centerrec merchant mariner database widely adopted several recs across united states us coast guard work experience company name city state information technology specialist web gs11 082013 022016 two years planning coordinating identifying business research functions resources services working forest services climate change resource center ccrc coordinated testing improvement chief information office cio virtual machine primer training guide use forest service specialist transform web services content management system using drupal linux platform established prototype site training web team members preparations migration new content management system instrumental researching planning collaborating teams forest service increase knowledge base drupal sharepoint ebooks pnwrs rd members ciowo levels apply federal department agency web regulations policies trained program departments use ms sharepoint collect files data publications agency policies one central hub ensure material presented compliance copyright requirements section 508 rehabilitation act company name city state computer assistant gs5 032010 082013 managed internet intranet sites created modified publication database entries within forest services research information tracking system rits administered sharepoint sites provide group oneonone training staff new site owners converted print publications ebook format ereaders including embedding video audio media clips company name city state computer department intern 092008 062009 designed prototyped webbased assets inventory tracking system using linux apache mysql php html css assisted levels school districts technical staff projects day day operations planned deploying technology teachers students camas school district including software migration computer server upgrades establish fleet linux os laptops saved school district 250000 repurposing old laptops marked recycled assist citrix software ms office adobe suite linux based ubuntu applications installed maintained repaired network hardwaresoftware multiplecampuses setup 80 media presentations carts sound systems classes working normal work hours weekends minimize downtime classrooms company name city state database intern 062008 082009 create patient tracking system using ms access relationship database help market naturopathic clinic company name city state officebuilding manager 012005 102005 32hour work week managed church office created correspondence newsletters scheduled setup satellite seminars media presentations coordinated building use homelink river charter school provide safe functional classrooms facilities scheduled supervised events church school company name city state geek squad tech 102004 122004 geek squad tech assist customers troubleshooting computer problems technical questions upgrade hardware software removed virusesspyware sold computers accessories setup new computers bestbuy specifications quick sales company name city state marine science technician e6 111984 052004 provided level ii iii support regional system manager 400 workstations across multiple coast guard campus remote field stations facilities ships provided training assistance system operators units problem solving daily operations including system backups user profile setups user support displayed courtesy strong interpersonal skills customer interactions built maintained successful relationships service providers dealers consumers assisted customers technical issues via email live chat telephone created supported multiple ms access databases track business needs education training master science management organizational leadership 082015 warner pacific university city state usa management organizational leadership certification itil foundation 2016 new horizons city state usa bachelor science technology 062009 eastern washington university city state usa technology site builder theming drupal content management 082012 opensourcery city state usa additional skills web content management systems team collaboratorfacilitator innovator inspection audits presentations researcher selfstartert1 problem solver,INFORMATION-TECHNOLOGY +software engineer profile experienced software engineer generalist strong interest game play ai programming professional experience software engineer 082010 current company name city state star wars galaxy heroes iosandroid fall 2015 worked product managers implement game telemetry implemented various features fixed bugs required soft launch unannounced mobile strategy title iosandroid unreleased established first playable prototype unity 3d playercontrolled units utilized navigation mesh obeying rotational movement constraints created custom code drive vehicletread animation based vehicle velocity unannounced mobile role playing title iosandroid unreleased worked artists develop player animation movement code using unity 3ds legacy animation navigation mesh agent lead evaluation eventual adoption unitys mecanim animation system drive character animation wrote code support player interaction inworld game objects created procedural loot animation system using physics animate loot drops prototyped player exploration game mode multiple control schemes ui dawngate pc open beta release extended developer cheat system allow ingame cheats used production servers entitled user accounts facilitate qa testing debugging live builds worked team develop ai bots single rough prototype full roster 5 bots released part first time user experience developed ai behaviors system used dynamic navigation mesh obstacles allowing bots avoid incoming enemy fire move away fire current location profiled optimized serverside luac code improve performance added new ai editor ingame functionality support game design requirements command conquer pc limited live alpha release enhanced debugged c serverside skirmish ai unit production base defense developed code allow skirmish ai generals use taunts opponents established localization pipeline workflow using ea shared technology database tools integrated ea shared technology ui system c frostbite game client codebase implemented hud features objective system contextual unit information display designed implemented c client c server code queued player command system commands including moving attacking changing stance selecting units developed code handle assigning units structures control groups refactored hotkey system allow hotkeys trigger different actions based context star wars old republic pc shipped december 2011 refactored server logging system initialization improve log coverage startup trion worlds software engineer 092008 082010 city state rift pc shipped march 2011 developed automated load test scenarios included report generation historical analysis implemented ui features game remote administration tool customer service agents platform engineering team performed feature development maintenance platform products including crash service realtime metrics visualization system data collection transformation service designed developed distributed testing service clientserver based system designed run functional load scalability tests store results database reclaimed updated code game team code base released part trion platform foundation code base midway software engineer 082006 082008 city state unannounced third person action title ps3xbox 360 unreleased worked interruptdriven environment implement features fix bugs create tools designed improve workflow content creators daily development utilizing c unreal script unrealed maxscript core technology group tna impact ps3xbox 360 shipped sep 2008 wheelman ps3xbox 360 shipped mar 2009 blacksite area 51 ps3xbox 360 shipped nov 2007 contributed unreal engine 3 based core technology platform code used across midways next generation pc xbox 360 ps3 titles fixing bugs performing integrations reclaiming code game development teams education training bachelors science computer science may 2006 georgia state university city state computer science skills 3d alpha animation ai c clientserver codebase content client customer service data collection database debugging editor features functional game design logging c navigation next developer physics qa realtime servers script strategy telemetry workflow,ARTS +finance controller summary hands controller 12 years experience financial accounting management acknowledged sound decisionmaking abilities analytical skills business acuity problem solving skills strategic methodical reliable enjoy challenge resolving long term issues influencing positive bottom line outcomes enjoy opportunities think outside box deriving new solutions old problems strategic information gathering data collection comprehensive scrutiny persuasive concise communicator experienced dealing levels management coaching subordinates greater productivity success highlights financial statement analysis account reconciliation expert budget forecasting expertise complex problem solving effective time management excellent managerial techniques strong organizational skills flexible team player accomplishments successfully led globalization accounting operations resulting streamlined processes reduction month end close cycle designed process led implementation team automated invoice credit memo approval workflow tool implemented monthly operational financial review process resulting effective pl management responsible preparing division balance sheet delivered monthly executive balance sheet review division cfo business stakeholders experience finance controller july 2014 current company name city state manage large scale revenue cycle contracts day day operational finance accounting activities including budgetingforecasting revenue recognition financial reporting reviewed refined operational accounting procedures investigated resolved capex vs opex discrepancies resulting 500k opex adjustment developed processes review approval company capital investments division controller november 2008 july 2014 company name city state managed accounting operations 700m services division including monthly close revenue recognition billing bs reconciliation perform direct periodic financial analysis reporting forecasting provide financial decision support region account leaders produce monthly report decks review analyze financial variances provide accounting guidance streamlined monthly close process automate revenue recognition reduce manual entries developed new process mapping pricing models newly signed contracts provide project level financial proformas supported oracle system integration developing post go live training global teams conversion gl reconciliation developed balance sheet reconciliation review process ensure gaap compliance cleaner pls corporate controller february 2002 may 2008 company name city state managed aspects accounting operations financial reporting 45 million hardwood flooring wholesale distribution company locations us malaysia europe developed accounting financial infrastructure postacquisition including selectionimplementation erp system recruiting staff establishing accounting policies procedures automated foreign consolidation process reducing monthly close 15 days 9 improved cash flow decreasing dso 96 days 42 days securing letters credit import customer sales implementing edi billing system big box accounts developed key metric reporting profitability analysis presented findings executive committee provide guidance strategic business decisions studied collected information determine standard actual costs engineered flooring manufacturing including raw material purchases inventory labor evaluated actual manufacturing costs prepared periodic reports comparing standard costs actual production costs proven experience delivering clean audits implementing strong processes policies leading completion five clean annual financial audits senior accounting consultant august 2001 january 2002 company name city state post acquisition integration vendors purchasing processes prepared service line profitability analysis analyzed variable costs vendor performance identified critical quality points ctqs developed processes transitioning data legacy system oracle ensure timely reporting corporate reviewed accounting policies ensured compliance integration established gaap streamlined procurement process redistribution workflow processes automating purchase orders reducing headcount selected serve international integration team travelling switzerland support acquisition integration sister company tasked fas 52 analysis foreign consolidation process tax reporting requirements sales tax compliance analysis software selection implementation senior business analyst october 2000 august 2001 company name city state planned directed analysis industry best practices improve financial operations evaluated maintained gaap compliance reporting responsible preparing department budget pl analyzed companys inventory assets resulting 14 obsolescence reduction plan proposal responsible overseeing ap purchasing inventory functions supervising month end close process ensuring accuracy data reporting deadlines met oversaw automated subledger reconciliation accrual entries 5000 journal entry lines designed maintained oracle financial reports support inventory analysis developed accounting operations processes oracle supply chain implementation analyzing current processes proposing efficiency improvements ad hoc analysis reporting division controllers finance director education client support services october 1996 august 2000 company name city state directed development financial software training programs delivered content mentored consulting staff reporting directly cfo served integration expert platinum sql epicor accounting system providing critical system support clients service partners developed content jobcosting software training manuals customized oem integrations peoplesoft sage sap platinum sql managed developed oem partner relationships design development team member gaap compliant oem software integrations custom solutions including platinum oracle peoplesoft sap consistently met maintained revenue goals 500000 annually senior financial analyst company name city state analyzed accounting processes resolved system processing issues system consolidations budgeting process managed project deliverables including development project plans budgets staffing erp financial systems imp lementations across varied industries designed implemented customized daily processing procedures ar gl ap inventory functions developed reconciliation methods reconciling receivables payables researched iso compliance issues financial analyst platinum software performed gapfit analysis developed custom business accounting solutions supported clients day day accounting processes including gl payables receivables account reconciliations financial statement preparation sales forecasting sec reporting installed client server erp systems configured financial software modules gl ap ar po inv education mba accounting may 1994 hawaii pacific university city state usa accounting bachelor science business administration may 1993 hawaii pacific university city state gpa cum laude skills erp implemenations peoplesoft nvision oracle 11i essbase tools epicor assurenet blackline intercompany accounting balance sheet consolidations purchase accounting,FINANCE +acting finance manager summary innovative accountant proficient extracting financial data various reporting systems suggesting key operational changes accommodating job title effectively manages strict deadlines schedules repetitive tasks positive cando attitude accountant analyst 8years proven experience spanning oil gas services manufacturing trading business experience limited financial management reporting ifrs us gaap working capital management cost control reduction measures internal controls erp system implementation developmentoracle hyperion quick books statutory compliance payroll inventory management business insight support decision making planning budgeting forecasting capex control leadership team management dealing banks internalexternal auditors business lawyers advising management financial strategy commercial proposals evaluation risks coverage negotiating contract dealing client setting new kpisstandards measuring performance due diligence implementation corporate policies governance key professional skills financial reporting analysis ifrs us gaap budgeting planning short medium long term system development cost controls projectcommercial evaluation prepare activity based cost analysis new existing business venture internal controls financial audits controllership accounting operations team leadership resource management bench markingsetting kpis performance measurement erp ms office power point advance excel seeking growth oriented career accounting finance analysis planning professional knowledge skills experience effectively utilized highlights analytical reasoning computer skills advanced ms excel access word power point sap financial accounting oracle financials hyperion reporting experienced using synapse citrix database quickbooks pro quickbooks premier warehouse management system base mainframe ultriva inventory maintenance software seminars trainings workshops attended oracle financial hyperion planningconsolidation cpe certificates rolling forecast leadership new age finance delegation skills abc costing certified advance ms excel iso quality standards osha first aid safety defensive driving analytical reasoning financial statement analysis budget forecasting expertise account reconciliation expert effective time management strong organizational skills general ledger accounting accomplishments achieved number cost reduction eliminating redundant processes formally recognized excellence achieved financial analysis budgeting forecasting experience acting finance manager 012011 current company name saudi arabia bahrain jordan 2011to present multinational group involved drilling petro chemicals well services engineering mining explorationproduction worldwide oil gas sector working chief accountant reporting general manager responsible following functions accounting operation prepare analyze monthly quarterly annual financial reports executive summary prepare consolidated financials comparative analytical reviews entities monitor cash flow report cash management report weekly basis maintain integrity general ledger including chart accounts manage accounts payable including daily invoice processing resolve payment discrepancies monitor accounts receivables developed strategies improve ar turnover ratios reconcile analyze ledger balance sheet accounts including bank reconciliations review investigate correct errors inconsistencies financial entries documents reports maintain fixed assets accounts depreciation schedule review monthend inventory physical stock counts variations execute month end closing procedures journal entries including accruals prepaid accounts lcs bank guarantees arranging facilities various group companies review zakatsales tax withholding taxation liaison internal external auditors banks business lawyers supervise staff effective timely reporting develop maintain internal controls concrete document management review vendors agreements track supplier predetermine performance measures ensure validated intercompany transactions develop adhoc reports require management accounting analysis planning perform cost analysis evaluate profit margins business units monitor performance efficiency company follow cost tracking monitor control correct cost allocation proper recognition thereto prepare budgets short term long term planning prepare forecasting comparative analysis achieve financial goals prepare costing model new business tender analysis cost profit evaluation prepare comprehensive activity based cost analysis conduct evaluations cost reduction opportunities ensure corrective actions taken view analysis participate strategic planning formulating longterm business plans generate monthly kpis report assisted management improving existing business standards major achievements reduced cost 400k usd period 2 years contract worth usd 500 mn contract aramco 2014 developed internal reports monitor control operating cost brought receivables 120 65 days implemented inventory management erporacle financials 12i designed reports visibility pl unit level determined basis allocation overhead cost various cost centers automated erp placed new kpis benchmarks standardize cost control improve prepared 3 5 7 years financial plans worked acting finance manager absence finance manager year special assignments involved liquation process mbjordan operation interacted client british petroleum bp compliance taxes regulatory requirements government demobilization assets jordan accountant 012009 012011 company name usa 2009 2011 corporation involved trading business supplying oil gas consumer products worked accountant reporting general manager following responsibilities posted daily sales generate sales reports month end closings prepared cash deposit details reconciled bank reviewed approved retail invoices posted expenses prepared detailed monthly inventory schedules average cost basis reconcile inventory account systems general ledger verified time card sheets processed payroll weekly basis prepared ar ap aging analysis closely monitored cash flows developed internal controls secure assets inventory reconciled gl accounts executed monthly financial accounts generated structured chart accounts templates required quick books premier prepared sales tax returns monthly basis implemented quick books premier prepared customized chart accounts financial reporting inventory supply chain analyst 012007 012009 company name usa 2007 2009 diversified multinational hvac industry involved manufacturing engineering supply energy efficient technologies innovative products services heating air conditioning systems oil gas sectors worked inventory supply chain analyst reported purchase manager coordinated managed flow materials manufacturing process solved inventory issues crossfunctional multicultural environment prepared forecast analysis usd 10 million inventory adopted strategies improve material flow cost reduction managed inventory turnover inventory supply level posted transactions system prepare month end adjustments entered system reviewed manufacturing production goals assisted management launching pilot projects analyzed variance reports month end executed audit plans supplier agreements ensuring contract compliance tracked supplier performance metrics relative kpis provided ad hoc analysis special projects required involved conducting physical inventory maintain 100 accuracy special assignments worked buyers transition suppliers prepared comparison forecasted reports actual production generated budgeted forecasted reports pilot project isd compressors evaluated inventory one million dollar reduced inventory cost 200k education bachelor science business accounting finance kelley school business indiana university bachelor science business major accounting finance graduated august 2010 kelley school business indiana university usa certifications cma certified advance ms excel skills inventory accountant accounts ar basis cash cost reduction general ledger internal controls accounts sales sales tax accounting finance accounting analysis accounts payable accounts receivables balance sheet bank reconciliations budgets business plans cash management closing concrete cost analysis cost tracking document management employee resource group enterprise resource planning erp exploration financial reports financials fixed assets forecasting invoice journal liaison manage accounts oracle oracle financials petroleum receivables reconciliations strategic planning taxation ap brand marketing closings consumer products daily sales financial reporting generate sales gl invoices payroll premier prepared sales quick books quickbooks retail retail marketing sales sales reports tax returns trading ad hoc analysis adjustments air conditioning audit compressors hvac manufacturing process material flow metrics million supply chain access accounting operations audits budgeting citrix cma cost control cost controls database due diligence excel financial accounting financial audits gaap governance hyperion iso mainframe maintenance management accounting ms excel ms office operations proposals quickbooks pro sap system development team management warehouse management warehouse management system word accounting finance,FINANCE +domestic violence sexual assault advocate professional summary certified massachusetts domestic violence sexual assault advocate driven help survivors overcome numerous intersecting social mental emotional obstacles experience developing facilitating groups many age groups populations excellent outreach background skill highlights individual counseling group facilitation risk assessment program development youth advocacy court advocacy outreach case management professional experience company name july 2014 current domestic violence sexual assault advocate city state one one counseling addressing emotional needs coping skills goals planning survivors domestic violence sexual assault often maintaining caseload 15 clients one time cross trained court advocate helping people access restraining orders haverhill district courthouse created facilitated first successful womens support group survivors domestic violence sexual assault ywca haverhill regular attendance 1020 women successfully built rebuilt relationships outside agencies greater haverhill community turn helped secure donations help clients programs conducted training presentations community regarding healthy relationships domestic violence sexual assault technology safety codependency coping skills self care relevant social issues age groups including haverhill public schools agencies developed empowerment group girls age 1014 school takes place twice week become one popular school options middle school program currently expanding middle schools company name january 2014 may 2014 student intern city state assisted attorney samdperil major homicide trial including input trial strategy conducted client interviews behalf attorney samdperil organized case files discovery materials prepare trial attended criminal family court proceedings depositions meetings related current cases performed research tasks needed took secretarial duties absence paralegal performed background research clients plaintiffs order aid case strategy company name january 2010 january 2014 student advocate assistant outreach coordinator city state organized community educators secondary group volunteers sexual harassment rape prevention program planned organized arranged presentations participation programs classrooms residence halls university events designed implemented new work flow processes improve productivity digitized archives newspaper articles related sexual assault around new england dated back 1980 staffed emergency help line campus oneonone guidance students including phone based counseling referrals survivors sexual assault company name january 2012 current customer service representative city state learned cash register money skills well inventory ordering opened closed operation trained managed employees worked supervisory position worked well pressure alone demonstrated excellent time management multitasking skills raising dough cooking waffles managing delicate equipment company name january 2010 january 2013 research assistant legal socialization lab city state graduate level statistical analysis research undergraduate years honed presentation skills presenting defending original research legal socialization youth behavior criminal behavior violent video games bullying gained proficiency using spss microsoft excel microsoft office software edited manuscripts original research collaborative fast paced competitive environment company name january 2011 january 2012 safezones facilitator office multicultural student affairs city state participated intensive training included thorough understanding speak publicly issues often considered socially uncomfortable make people ease difficult conversations facilitated conversation participation supportive sincere manner trained staff resident support students lgbtq topics concerns identities throughout campus company name january 2011 january 2012 peer mediator city state lead depth training seminars problem solving particularly oncampus sorority fraternity houses leading positive outcomes happier community within houses overhauled previously held opinions view conflict several different perspectives find mutually satisfying resolution company name january 2006 current server city state formed longlasting relationships customers coworkers fastpaced multitasking environment awarded additional responsibilities time working cook bus person waitress dishwasher also supervising employees learned valuable customer service skills time management skills education training university new hampshire may 2014 bachelor arts psychology justice studies forensics psychology justice studies forensics skills conflict resolution advocacy group facilitation program development youth advocacy outreach microsoft office training counseling customer service skills data entry database editing skills money handling multitasking presenting problem solving programming public speaking research safety secretarial seminars staffing statistical analysis strategy supervising phone time management,ADVOCATE +corporate controller summary flexible controller adapts seamlessly constantly evolving accounting processes technologies 20 years accounting finance experience leadership staff executive team ​merger acquisition experience international public private equity firms diverse manufacturing software facilitiesstaffing mortgagebank education airline multiple corporate structures fortune 200 public private international multistate multimillion dollar accounts general ledger cash mgt fixed assets budgets forecasts experience company name september 2017 current corporate controller city state oversaw accounting functions 30person staff accounts payable accounts receivable general accounting taxes payroll cash management finance lead acquisition grew company almost tenfold kimco facility services llc created acquired portion another company private equity firm revenue grew 18m 175m increased employees 500 8000 48 states grew accounting department 6 approximately 30 hired trained new staff led financial transition accounts payable accounts receivable payroll general accounting within 6 months met transition team deadlines set new internal financial system database payroll accounts payable etc established new bank relationship accounts companys finances primary contact bank account implementation daytoday finances setup ach positive pay files automatic payments usersecurity settings payroll transferred 8000 employee records 3rd party payroll company within 4 months set payroll tax interface direct deposit payroll debit cards accounts receivable transferred approximately 5k customer accounts implemented credit card payments changed remittances companys new bank accounts payable set vendors transferred invoices rents utilities subcontractors implemented online expense reports transferred 700 employee cellphone lines issued 350 credit cards transferred 350 vehicle licenses issued gas cards company vehicles business analyst moved back colorado dec 14 worked remote traveled direct report executive team solve acquisition issues implement software process improvements including accounting procedures customer work order processes developed implemented billable work procedures linked revenue expense billable project increased revenue generation developed procedures trained field operations web mobile devices analyzed various options improve streamline companys customer work order process implemented system track work orders companys 5000 customers easier work order management field operations 48 states improved key indicators internal customer needs gave management visibility developed work flows include auto assignments work orders managed database new users security setup work zonesjobs provided annual budget analysis worked operations run reports analyze variances update system company name march 2017 current us accounting manager city state accounting manager 10person staff responsible us accounting payroll compiled 4m us monthend reporting debtstock management 4 holding companies lead coordinator international offices australia asiapacific united kingdom russia south africa germany organized led annual external audit reduced audit time 50 compared prior year reduced company month end close time 14 5 days implemented worldwide close schedule used us international offices key accountant acquisition german software company merged accounting systems generated 30k additional monthly income implementing new investment strategies company name january 2010 july 2012 campus controller city state oversaw accounting budget forecast month end 2 campuses 30m revenue led 1520 person staff multiple functional areas accounting financials student accounts financial aid bookstores scholarships responsible financials expenses financial policies student financial issues analyzed reported financials executive leadership team company name april 2009 august 2009 financial tax analyst city state analyzed interpreted 2m monthly financial data used corporate board reporting created budgetforecast australian deal assisted setting subsidiary company prepared tax information canadian us corporate tax returns filings company name december 2007 april 2009 corporate controller city state 100m annual revenue consolidated financials 6 holding companies 3 states processed monthly transactions financial statements reviewed financials general managers corporate officers key accountant acquisition pepsi lane pepsi bottle group fortune 200public integral lanes financial consolidation pbgs due diligence effort merged lanes accounting financial processes pgbs structure company name april 2002 february 2006 corporate controller city state controller daytoday accounting operations led staff 9 compile 5m monthend reporting general ledger bank reconciliations fuel cost payroll acct 750 employees month end variances rents landings utilities maintained 111m fixed asset account airplanes vehicles equipment 39 airports company name december 2000 april 2002 account reconciliation coordinator city state company name december 1996 april 2000 staff accountant city state company name february 1920 february 1920 staff accountant city state education regis university 2001 mba business administration city state university northern colorado 1996 bachelor science business administration finance minor city state skills accounting financial statements business financial analysis budgeting monthend close bank reconciliation cash management general ledger fixed assets streamline processes review implement software policies accounts payable accounts receivable expense reports software accounting winteam citrix budgeting peoplesoft ability brio reporting mas 90 accpac fas best quickbooks general outlook microsoft corrigowork order network excel mortgageware as400 jack henry jd edwards campus vue professional affiliations leadership pikes peak june 2012,BANKING +construction worker objective web developer recent graduate highly motivated 15 year veteran construction industry looking build new career web development field passionate taking vision making reality seeking entry level position respected company polish skills gained pursuing degree develop new ones highlights excellent problem solving skills fast learner experience working part team environment proficient html css javascript ability see smaller parts fit bigger picture dependable detail oriented strong knowledge multiple programming scripting languages skills web development html xhtml css xml scripting languages javascript aspnet actionscript 30 php programming languages visual basic c java applications adobe flash adobe photoshop adobe dreamweaver microsoft word microsoft powerpoint microsoft excel microsfot visual studio eclipse relevant experience yet chance prove skills job accomplishments made pursing degree include developed fully functional database driven ecommerce website phpmysql developed websites utilized javascript flash aspnet java applets interactivity animations developed ecommerce site using popular ecommerce platform created business applications vbnet c java actionscript created black jack game using flash actionscript work experience 082006 current construction worker company name city state calculated needed materials estimated time complete tasks reviewed plans requirements translated goals measured fabricated installed various building materials reduced job site errors waste implementing systematic mathematical approach building process 052004 062006 property maintenance technician company name city state performed structural repairs upgrades multiple rental properties ensured interior exterior landscape properties clean visually appealing resolved tenant complaints timely manner 012000 032004 painter company name city state prepared surfaces receive coatings accordance specifications applied appropriate primer coatings substrate finish applied finish coatings accordance manufacturer customer specifications education training 2013 bachelor science web multimedia animation kaplan university city state usa 343 gpa member national society collegiate scholars coursework foundations programming using visual basic intermediate visual basic programming advanced visual basic programming foundations programming using c intermediate c programming advanced c programming foundations programming using java intermediate java programming advanced java programming enhancing websites php interactive scripting web pages javascript multimedia scripting actionscript 30 website development fundamentals web graphics data structures algorithms systems analysis design networking concepts project management,CONSTRUCTION +mortgage banking foreclosure specialist summary ambitious selfmotivated professional passion quality work seeking baseline opportunity underwriting lending auditing quality assurance analyst roles possess large spectrum experience financial industry fast learner values employer personal characteristics detailoriented thorough computersavvy loyal persistent adaptable eager learn accomplishments sharepoint early resolution fha connection dos lps msp credco rels microsoft word outlook live meeting excel powerpoint sload dat various programs 3 years default servicing 3 years loss prevention loss mitigation 7 years mortgage loan processingmortgage banking 3 years underwritinglending 3 years risk management analysis 3 years compliancequality assurance 10 years loan operations operations experience experience mortgage banking foreclosure specialist 012014 current company name city state foreclosure department maintained beneath 3 error ratio searches performed service member civil relief act scra use industry mainframes lps msp vendorscape lenstar resware lotus efficiently communicate internal clients review cases milestones requested clients ensure proper procedures industry guidelines used consumer underwriter ii 102011 122013 company name city state home preservation exceeded monthly production goals adhering minimum 5 error ratio maintained high level production maintained high quality standards restructured delinquent consumer mortgage loans accordance company fha industry guidelines using house underwriting software maintained quality control standards maintaining production standards companys definition analyzed applicants financial status credit property evaluation determine feasibility granting loan performed final approvals reviews entire loan file verifications processes including adherence multiple investor guidelines maximized quality verifying underwriting conditions approval requirements met built knowledge latest banking products services analyzed customer credit history order determine customer willingness pay affordability various payment plan options provided meticulous attention detail underwriting mortgages evaluated financial strengths weaknesses borrowers determine risk repayment capacity loss prevention environment conducted peer reviews fellow teammates offering methodology logic income cash flows prior recommendation resolutionmodification analyzed income documentation consisting paystubs profit loss statements tax transcripts personal business federal state tax returns rental income scorps schedule c 1120s k1s personal business bank statements les military paystubs w2s 1099s fixed income sources etc loan document specialist ii 082008 012010 company name city state mortgage loan operations maintained 5 error rating booking 50 loans daily booking review conventional fha va loans data entry functions including booking review recorded security instruments reviewed documentation errors omissions security documents performed daily maintenance loan applicant database loan processor 042003 082008 company name city state mortgage lending services corresponded customers management title companies respond inquiries interpreted company policies analyzing applicant property documentation minimize need subsequent follow ups borrowers verified validated supporting income asset liability documentation ensure validity clears title exceptions errors successfully maintained minimum volume 30 loan packages daily errors education associate science business administration auburn university montgomery city state skills loans mortgage documentation lending liability loan processor mortgage lending processor ups underwriting fha foreclosure cash credit file financial statements fixed income mortgage loans quality control state tax tax returns team lead banking loan data entry loan operations mortgage loan operations security cases clients mortgage banking audits bankruptcy fannie mae internal audits nss production environment sales solutions telephone ambitious articulate auditing closing credit analysis detailoriented dos excel fast learner loan closing loss mitigation loss prevention microsoft sharepoint mitigation outlook pipeline powerpoint problem solver quality assurance reviewing financial statements risk assessment risk management sharepoint trading word real estate real estate analysis,BANKING +ea information technology specialist iii drupal dev summary drupal developer five years experience site building frontend backend development skills theming well driven provide excellent service highquality coding create secure functional sites clients expert drupal date latest developments versions managed several projects nysed redesign project using drupal 7 drupal 8 including full drupal deployment services earned respect trust nysed program office managements core qualifications • superior proficiency highlevel drupal 7 drupal 8 development • excellent proficiency using drupal ajax jquery web development • exceptional knowledge drupal prior versions upgrades • extensive expertise versioning management systems • strong ability manage multiple concurrent projects • high problem solving analytical skills technical skills programming scripting languages c java javascript php python ajax dataoriented languages databases sql plsql oracle database dms ii plsql jdbc markup stylesheet languages html html5 xhtml css css3 methodologies uml design patterns ide oracle jdeveloper eclipse bluej jgrasp microsoft visual studio framework middleware drupal apache struts apache tomcat software applications ms office oracle database server operating systems windows os x unix automated testing tools selenium behat experience information technology specialist iii drupal dev company name city state 082015 current • lead drupal developer nysedgov redesign project • completely rearchitecting nysedgovs website content strategy • migrating data building configuring new site creating custom responsive drupal theme • streamlining authoring experience content creators auditors • designing coding architecting testing various themes modules processes extend drupal meet department needs • developing nyseds drupalbased websites using html5 css3 • supervising hbits consultant providing guidance according project plan • analyzing client request develop test deploy functional software requirements • providing support assistance webmasters publish update content nyseds websites • coordinating activities infrastructure support units related configuration nyseds websites well establishing maintaining file access rights • executing tasks associated generating website analytics • managing installation ongoing support search technologies used nysed websites • providing expert guidance nysed program offices webmasters related website accessibility standards compliance • maintaining nyseds existing websites using dreamweaver contribute software • managing unit absence unit supervisor • providing weekly status reports statistics recommendation upper management needed • communicating clearly verbally writing management customers • documenting drupal architecture solutions information technology specialist ii company name city state 092013 082015 • developed maintained systems written linc cobol java struts plsql xml • analyzed developed complex business intelligence reports meet needs internal external stakeholders • collaborated program office members identify business process requirements • worked member application development team build solutions address program office needs • developed executed test plans troubleshoot debug system application code • assured systems procedures appropriately documented meeting department standards following generally accepted practices intern application developer company name city state 012013 062013 • maintained support system provide services clients • developed program logic new applications analyzed modified logic existing applications • provided technical solutions applications issues • developed software system testing validation procedures programming documentation • tested edi application systems performed data validation executing complex sql queries intern ios developer company name city state 082012 122012 • designed built applications ios platform • ensured performance quality responsiveness applications • collaborated team define design ship new features • identified corrected bottlenecks fixed bugs maintained code quality organization atomization assistant store supervisor company name city state 022010 092013 supervisor footwear department company name city state 022008 122009 professional development city college new york city university new york city state united states 2013 bachelor science computer science volunteer experience employees association 052016 – present chair committee board • create maintain website along committee members • train educate latest technology tools fellow team members • organize weekly meetings engage different taskoriented activities • encourage board members collaborate share expertise,INFORMATION-TECHNOLOGY +software engineering coop summary highly skilled accomplished computer software specialist 7 years technical experience programming development across multiple platforms software design development integration advanced knowledge mysql css c expertise aspects software development life cycle including requirements analysis design development production support experienced software developer dedicated constantly improving tools infrastructure maximize productivity minimize system downtime quickly respond changing needs business exclude intensive background develop testing debugging code designing interfaces administrating systems networks tenacious hard worker selfdirected motivated great leadership skills able work team adaptable quick changing technical environment highlights mysql postgresql sqlite nosql leveldb programming languages c c perl php python go javascript bash sql visual basic net languages css html xml markdown regular expression sass operating systems linux unix tools netbeans vim visual studio ms visio ms access wordpress git google analytics docker microsoft office package strengths include full life software life cycle development expert programming designing software testing troubleshooting advance critical thinking database object oriented development website design development software engineering object oriented development work history full stack engineer logontutor llc cincinnati oh design implement ecommerce website php using mvc oop integrate 3rd party tools php using xml api authorizednet charging credit cards online whiteboard paypal create admin page php tracks users browsing history incomplete registrations users clicks custom links users communication exchange write command line scripts bash automate system administration tasks database backup website deployment mar 2012 present project manager seekethorg senior project cincinnati oh managed team students implementation information retrieval system php searched bible using natural language processing experience software engineering coop 032010 122010 company name city state wrote perl script scanned file directory tree converted every file proprietary file format excel compatible csv format designed algorithm visual basic identify make changes bad sectors data education bachelor science electrical engineering jun 2013 university cincinnati city state electrical engineering 3140 present affiliations treasurer young people union city state member emerging ethnic engineering program certifications awarded university cincinnati school electronic computing systems outstanding senior design project award sep 2012 jun 2013 component engineering coop l3 communications ce mason oh parsed manipulated data relating electrical components updated companys intranet pages mar 2011 jun 2011 skills net api automate backup bash c c credit critical thinking css database designing ecommerce engineer xml google analytics html php javascript linux ms access excel exchange microsoft office package mvc mysql natural language processing nosql object oriented oop operating systems page perl postgresql programming python scripts script software engineering software testing sql system administration troubleshooting unix visio visual basic visual studio website design development website,AVIATION +sales associate career focus dedicated hardworking woman trying provide growing family great people handle well difficult situations looking eventually go back school better life well seeking type employment able provide daily needs children skills speaking sales marketing customer personal service active listening critical thinking reading comprehension english language judgement decision making social perceptiveness persuasion clerical coordination monitoring time management negotiation mathematics service oriented food production active learning learning strategies instructing production processing education training june 2011 stanhope elmore high school city state ged work experience sales associate 112015 122015 company name city state greet customers ascertain customer wants needs recommend select help locate obtain merchandise based customer needs desires answer questions regarding store merchandise maintain knowledge current sales promotions policies regarding payment exchanges security practices place special orders call stores find desired items open close cash registers performing tasks counting money separating charge slips coupons vouchers balancing cash drawers making deposits watch recognize security risks thefts know prevent handle situations inventory stock requisition new stock ticket arrange display merchandise promote sales exchange merchandise customers accept returns bag package purchases wrap gifts clean shelves counters tables serverserver assistant 082011 012012 company name city state check customers ensure enjoying meals take action correct problems collect payments customers write patrons food orders order slips memorize orders enter orders computers transmittal kitchen staff prepare checks itemize total meal costs sales taxes take orders patrons food beverages serve food beverages patrons prepare serve specialty dishes tables required present menus patrons answer questions menu items making recommendations upon request clean tables counters patrons finished dining roll silverware set food stations set dining areas prepare next shift large parties inform customers daily specials explain various menu items prepared describing ingredients cooking methods prepare tables meals including setting items linens silverware glassware stock service areas supplies coffee food tableware linens remove dishes glasses tables counters take kitchen cleaning assist host hostess answering phones take reservations togo orders greeting seating thanking guests perform cleaning duties sweeping mopping floors vacuuming carpet tidying server station taking trash checking cleaning bathroom perform food preparation duties preparing salads appetizers cold dishes portioning desserts brewing coffee escort customers tables fill salt pepper sugar cream condiment napkin containers garnish decorate dishes preparation serving provide guests information local areas including giving directions sales associate 012011 052014 company name city state use computers various applications database management word processing answer telephones give information callers take messages transfer calls appropriate individuals receive payment cash check credit cards vouchers automatic debits issue receipts refunds credits change due customers assist customers providing information resolving complaints count money cash drawers beginning shifts ensure amounts correct adequate change establish identify prices goods services admission tabulate bills using calculators cash registers optical price scanners greet customers entering establishments answer customers questions provide information procedures policies sell tickets items customers calculate total payments received time period reconcile total sales monitor checkout stations ensure adequate cash available staffed appropriately assist duties areas store monitoring fitting rooms bagging carrying customers items maintain clean orderly checkout areas complete general cleaning duties mopping floors emptying trash cans sort count wrap currency coins stock shelves mark prices shelves items request information assistance using paging systems compute record totals transactions compile maintain nonmonetary reports records offer customers carryout service completion transactions recommend products customers based customers needs interests answer customers questions products prices availability product uses credit terms train customers employees operate maintain new equipment pack customer purchases bags cartons stock shelves racks cases bins tables new transferred merchandise stamp attach change price tags merchandise referring price list receive open unpack issue sales floor merchandise clean display cases shelves aisles design set advertising signs displays merchandise shelves counters tables attract customers promote sales,SALES +sales professional summary graduated earle high school may 1975 enlisted united states air force june 1975 may 1976 honorable discharge started working small lumber co became volunteer firefighter emt ambulance 20 years changed careers 1994 went work methodist hospital emt started college 1995 get nursing school graduated 2001 associates applied science nursing still working methodist nurse started different areas university finally wound surgery went chest pain er get experience cv year went methodist north work surgery cvor main interest also done general orthro cysto well august 2015 retired methodist 21years service travel nurse since bad travel assignment went st francis bartlett dec 2015 march 2016 decided go back traveling different company went baxter regional hospital mountain home march 2016 june 2016 cox south hospital springfield mo cut short contract due house flooding 7 weeks went missouri university hospital columbia mo sept 2016 dec 2016 skill highlights laparasopic procedures familiarity medication administration expert vascular care understanding advanced cardiac life support acls certification computerized charting specialist enthusiastic caregiver iv drug therapy management specimen collectionprocessing proficiency sterilization techniques mastery er experience accomplishments collaboration collaborated physicians plan implement patient care compliance maintained compliance regulatory standards compliance activity family support educated families procedures treatment regimens prevention caredocumentation documented patient intake informationpatient care ensured quality control admissions assessment treatment referral broad range patients treated patients suffering trauma acute chest pain respiratory failure drug overdosesdocumentation documented patient information obtained intake interviewscustodial duties kept linen utility areas clean emptied cleaned urinals bedpans emptied patient dirty linen hampers reporting prepared regular charts patients health related history medication restrictions allergiesosha compliance properly disposed daily biohazard waste compliance federal local regulations patient education educated patients medical procedure steps recovery measures medication instructionsphysician support consistently praised physicians efficient assistance minor surgical procedures patient handlingsurgical preparation prepared patients surgery performing screening tests evaluating vitals administering proper medication collaboration compliance family support educated families procedures treatment regimens prevention care maintained compliance regulatory standards compliance activity collaborated physicians plan implement patient care professional experience sales 101981 071994 company name city state ware house foreman ordering materials operating fork lifts sales 071976 101981 company name city state sales office clerk 051975 061976 company name city state typing duties leave request pulling dorm guard duty necessary registered nurseemt 071994 082015 company name city state started emt registered nurse circulator surgery 122015 032016 company name city state military experience office clerk 051975 061976 company name city state airman month honorable discharge education training associate applied science 2001 southwest tennessee community college city state usa 1980 midsouth community college city state usa emt cert high school diploma 1975 earle high school city state usa licenses tennessee license 133714 inactive arkansas licenser070029 active florida license rn9407268 active bls 2017 acls 2017 personal information birthdaymarch 10 1956 gendermale religionchurch christ martial statusmarried number childrenone son two daughters skills started hand charting north computer charting cerneri run tmr laser heart rooms operate cryo ablation machinei operate veri q machine measuring blood flow arteriesoperate laparoscopic equipment heart general side orstart ivs patients give antibiotics run fluids thru iv pumps know prep pt surgery making sure saftey pt surgery done moderate sedation pts call family surgery make sure chart correct everything signed surgery making sure blood products needed,SALES +volunteer advocate summary talented bachelor arts graduate seeking obtain entry level professional position within company excellent customer service management skills skills accomplished course experiences dedicated bachelor arts graduate double major psychology sociology also minor healthcare administration passion serve community excellence way comprehensive professional background education administrative support team leadership strengths proficient written strong social perceptiveness working variety people exceptional clerical administrative assistance skills research authored many research papers required extensive research statistics behavior within social sciences thirty years clerical administrative office work along exceptional people communication skills energetic administrative assistance support 10 years experience highlevel executive support roles organized professional dedicated focused individual excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority highlights conducted numerous researches psychological social behavior demonstrated understanding psychological behavior adults adolescents understanding ethics social responsibility demonstrated understanding relationship healthcare ethics medical law also proficient written strong social perceptiveness working variety group projects excellent oral communication skills exceptional organizational leadership skills qualified data entry microsoft word powerpoint excel spreadsheets meticulous attention detail resultsoriented selfdirected time management professional mature strong problem solver advanced ms office suite knowledge resourceful dedicated team player strong interpersonal skills understands grammar proofreading report writing report development selfstarter skillsmicrosoft office proficiency microsoft office proficiency meticulous attention detail resultsoriented selfdirected time management professional mature strong problem solver advanced ms office suite knowledge resourceful dedicated team player strong interpersonal skills understands grammar proofreading report writing report development selfstarter accomplishments physiological psychology abnormal psychology sociology social psychology contemporary social problems workplace social research methods statistics behavioral social sciences psychology crosscultural perspectives industrial organizational psychology public administration court administration court report leadership ethical decision making child adolescent development managing health human servicescummunity public health healthcare planning evaluation healthcare ethics medical law special populations theories personality professional counseling competence counseling multicultural counseling ethics ethic codes counseling managing multidisciplinary professionals experience volunteer advocate 042010 current company name city state guardian ad litem program make investigation determine facts needs childindividual find available resources within family community meet needs facilitate appropriate settlement disputed issues offer evidence examine witnesses adjudication explore options court dispositional hearing protect promote best interests childindividual officially relieved responsibility court sales clerk franklin baking co 102006 122006 company name city state managed entire function store counting inventory stock customer service ordering products take care general maintenance store loan review support specialist 072002 082004 company name city state responsible completing issuesset tax lines escrow registered new loan numbers link system assisted audit department legal documentation education bachelors arts degree psychologysocial science healthcare administration 2012 ashford university city state us psychologysocial science minor healthcare administration select one counseling liberty university city state us started masters program counseling concentration human services currently attending completion date may 2016 skills excellent communication skills investigative skill customer service skills data entry documentation inventory clerk leadership skills powerpoint microsoft word organizational exceptional writing skills research skills,ADVOCATE +patient service representative summary seeking position using strong organizational skills superb communication skills interest management position reputed organization rewards loyalty hard work dependability positive results team environment skills maintains strict confidentiality knowledge hmos medicare medical medical manager software electronic medical record emr software hipaa compliance patientfocused care strong work ethic team player positive attitude proven patience selfdiscipline personal professional integrity relationship team building staff training development effectively influences others critical thinking proficiency cultural awareness sensitivity experience patient service representative 032015 current company name city state trained new hires inhouse staff members evaluation data collection analysis reporting strategies oversaw data queries made sure rectified efficient manner answered phone calls emails letters faxes efficiently provided accurate information responses guided handled 16 employees including assistants hr assistant hiring employees assisting appraisals performance corrective action responsible arrangement resolving employee discrepancies ability handle high volume inbound outbound calls concluded nature callsas well assisted callers proper physician successfully organized appointments physicians patients responsible typing reports memos correspondence well established accuracy consistent detailoriented capacity carry higher responsibility proficient windows word excel access powerpoint ect efficient registration patients verifying patient demographics entering data verifying patients insurance scheduling patients via idx scan patient documents sending messages pediatric adult specialty physicians clinicare paging physicians perfect serve knowledge medical terminology health care related training capable managing multiple tasks emphasis retaining quality standards ability quickly assess prioritize projects office tasks proficient evaluating problems quickly devising practical solutions handle cash receipts tracked cash withdrawals human resource assistant supervisorcall cneter supervisor 122011 032015 company name city state properly directed inbound calls phone queues improve call flow facilitated information flow customer service account management operations quality assurance training payroll departments guarantee call center objectives met led team customer service representatives increase service center profitability assisted development call centers operations quality training processes selected interviewed candidates available positions conducted telephone onsite exit interviews employees worked closely hr business partners facilitate yearend talent reviews articulate team strengths helped training development staff aspects training coordination assisted customer service inbound outbound calls regarding hr inquiries created social media initiatives new employee search strategies drafted departmentspecific employee announcements partnered department create streamlined onboarding process new hires salon manager receptionist 011999 012011 company name city state created repeat business developing longterm relationships regular customers enforced safety procedures accordance facility policies government regulations accountable staff development budgeting supply ordering worked closely salon team produce repeat clientel redesigned every business form containing time inventory sheets appointment calendars increase clarity effectiveness increased product sales 53 within first quarters salon manager developed productivity management arranging bimonthly meetings talk accomplishments matters room enhancement resolved guest complaints customer service sales associate 011996 011999 company name city state fielded average 150 customer service calls per day recommended helped customers select merchandise based needs exchanged returned merchandise customers quickly efficiently confirmed appropriate changes made resolve customers problems exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction extended customer subscriptions offering discounts promotions ensure high customer retention rates informed customers sales promotions friendly engaging manner managed wide variety customer service administrative tasks resolve customer issues quickly efficiently trained new employees company customer service policies service level standards education training bachelors arts 2011 harrington college design skills patientfocused care excellent interpersonal skills compassionate trustworthy caregiver time management detailoriented effectively interacts patients families medical terminology charting record keeping,ADVOCATE +field support specilist summary technology support representative providing workstation application support provides enduser support via phone service desk environment installs troubleshoots maintains uses variety computer systems software peripheral devices highlights network traces technical standards deliverables critical thinker technical standards deliverables telecommunications field service network security network protocols proficient internet technologies proficient windows ms office proficiency efficient data management excellent communicator cisco routers switches supporting ip telephony visio analysis problem solving education master science network communications management 2016 keller graduate school management city state united states america 315 gpa masters degree network communications management concentration technology apps 335 gpa completed data model normalization process modeling object oriented analysis created entity relationship diagrams ms visio knowledge user interface design bachelor science interdisciplinary studies concentration mathematics 2003 texas southern university city state united states america 31 gpa coursework interdisciplinary studies mathematics elementary middle school education experience company name city state field support specilist 062017 current download radio alarm panel programming information newexisting accounts response telephone requests provide realtime installation quotes field technicians limited technical support customers enter order information system technician upsells process payments applicable troubleshoot system functionality related radio registrations panel programming response failed confirmation requests process data changes received via mail fax phone internal ticket informix mastermind supports reps cpq matrix schedules new installations addon equipment order entrysupports system device upgrades verifies customer contractbilling accuracy captures maintains verifies customer information painstaking attention detail utilizes contingency plans system outages continue support internal customers provides site redundancy home heath provisioning technical assistance groups company name city state technical support representative 012017 012017 customer service role providing technical customer service support via phone video chat customers require assistance navigating trouble shooting issues may experience within intuit turbo tax products resolved customer complaints concerns strong verbal negotiation skills provided thorough support problem resolution customers managed setup service requests intuit turbo tax company name city state 8th grade reading language arts teacher 012005 current prepares lessons reflecting accommodations differences student learning styles provide variety planned learning experiences integrating different learning methods order motivate inspire students develop lessons district mission mind aligned district state instructional goals objectives subject area maintain classroom environment promote safe effective learning continuously engage students parents community members advance student outcomes establish implement effective classroom management procedures create systems monitor assess student learning collaborate professional staff identify address student needs regarding health learning styles available counseling students parents school keep accurate records student information compile maintain file reports records documents required school district present subject matter according guidelines established texas education agency board trustee policies administrative regulations company name city state customer service 062000 082003 collected customer feedback made process changes exceed customer satisfaction goals provided accurate appropriate information response customer inquiries demonstrated mastery customer service call script within specified timeframes addressed customer service inquiries timely accurate fashion skills knowledge telecom industry experience 2way radio systems satellite systems fccfaa functional understanding 80211 wireless voip protocols wireless mobility proficient network protocols tcpipsipmgcpsccpmpls windows 7 windows 10 active directory tcpip networking tablet technologies smartphone technologies microsoft office proficiency messaging technologies including limited exchange smtp wireless technologies vpn technologies pc security telecommunications web technologies video conferencing,ARTS +associate investment banking operations highlights proficient microsoft office excel powerpoint word access minitab maple lingo html applications experience sap programs well six sigma detailoriented analytical​ troubleshooting problem solving superior communication group dynamic time management organizational leadership skills experience associate investment banking operations 072013 company name city state intern syndicated loan operations 062012 122012 company name city state responsible performing maintenance 150 deals 1000 loans including processing notices loan activity managing cash flows monitoring past dues exceptions identified issues partnered agent banks define root cause implement remediation plan prepared distributed weekly status updates agent banks several deals responsible monthly checklist process ensuring integrity monthend data intern derivatives operations 122011 052012 company name city state responsible updating creating backend client contact details database ensure efficient communication clients successful compliance federal regulations prepared bimonthly critical executive scorecard reports senior management ensure corporation complied federal confirmedtrade regulations improved efficiency reporting developing system enhancements including macros generating business critical compliance reports equity credit derivatives education 2013 bachelor science university delaware operations management city state minor economics gpa 397840 awardsdistinctions distinguished operations management junior alpha lambda delta honor society national society collegiate scholars deans list semesters,BANKING +english teacher summary imaginative teacher committed staying current latest teaching theories trends well behavioral studies strong subject areas include 712 english ela esl psychology highlights valid current teaching certification connecticut kind empathetic towards students background urban public schools grades 712 phd psychology member psi chi international honor society member ncte member apa graduate certificate womens studies national institute health human participants approved ongoing pd current methods developments pedagogy excellent developing positive rapport students developed common core skills classroom work marking periodand grade assignment made oral presentationsprojects mandatory student 5x per year great practice kids work others impress othersaligned common core strands developed prepost cfas unit coordinate standardized testing dissertation topicprejudices origins resolutions accomplishments led 8th grade writing increases standardized testing 18 previous year innovative instruction methods higher 2 classes level esl students achieved ms office technology prelesson scores 045 postlesson scores 85100 including word writing poetry andor lyrics publisher writing short biolife story choosing formats setting personally cotaught class tesol teacher class 35 students coordinated afterschool writing club poetry lyrics stories magazineblog format established drama club 7th 8th graders produced plays 2 performances annually opened school chess fun tables learningpracticing experience english teacher oct 2014 jun 2015 company name city state helped students develop improve study methods habits worked cooperatively special education esl teachers modify curricula special education esl students according individual education plans ieps continued develop knowledge content area ela continued education courses established enforced rules behavior among students alerted administrators concerns student performance progress set enforced clear deadlines student work integrated technology curriculum develop students word processing research skills incorporated engaging texts enhance literacy skills foster fun engaging learning environment assessed student progress weekly monthly quarterly kept accurate records student performance maintaining confidentiality student records information times participated regular training courses keep uptodate new teaching methods developments field implemented remedial programs students requiring extra help encouraged discussion class material promote critical thinking established positive relationships students parents colleagues administrators professor english jan 2002 may 2014 company name city state taught computerized reading writing well general reading writing lecturelistendiscuss style presented class material policies accurately clearly 2 classes semester used variety teaching methods lectures discussions demonstrations technology encouraged discussion class material promote critical thinking among students participated regular training courses keep uptodate new teaching methods developments field kept accurate records student performance maintaining confidentiality student records information times english teacher aug 2001 dec 2011 company name city state used variety teaching methods lectures discussions demonstrationscreated oral feedback critiques writing assignments student chance speak participated data training data teamscreated forms team stats revised curricula align common core skills enforced classroom administration policies rules times classroom halls instituted sat vocabulary technique classwork english teacher aug 1998 jun 2001 company name city state presented class material policies accurately clearly 5 classes marking period implemented new strategies classroom management used variety teaching methods lectures discussions demonstrationstechnology met parentguardians discuss students progress least per mp enforced classroom administration policies rules times created school writing program revised curricula ela content area education phd counseling psychology 2012 walden university city state usa counseling psychology transcripts attached packet master science english 1999 southern ct state university city state usa earned certificate womens studies bachelor science educationenglish 1993 southern ct state university city state usa,TEACHER +sixth grade english language arts teacher profile middle schoolsecondary teacher committed nurturing inspiring students explore define transform world literature history biblical reflection creative christian interpretation teacher seeks challenge students engage world dynamic fruitful dialog use effective dynamic inspiring methods teaching guide students discovering one called defining ones place world highlights lesson planning unit creating backward design well versed implementation common core academic performance evaluations iep familiarity differentiating lessons address ec modifications professional learning community lead teacher sixth grade english language arts teacher eight years teaching aig students english literacy tutoring experience served member academicallyintellectually gifted committee siop trained addressing ell needs sixth grade staff representative school improvement committee ms office proficient powerschool proficient bilingual bahasa indonesia coached battleofthebooks academic competition team assistant coach district champion middle school soccer team assisted coaching local youth soccer team 20 children 2 years consulted coaching staff district champion middle school soccer team accomplishments twelve years worked diverse community students public schools north carolina challenged student rise difficulties life embrace gifts opportunities bestowed individual gods providence experience sixth grade english language arts teacher aug 2007 jun 2015 company name city state instructed lectures discussions demonstrations english language arts diverse populations students special needs academic intellectual gifts planned lessons collaborated coordinated instruction colleagues several professional learning communities communicated regularly effectively parentguardians concerning student achievement social development growth sixth grade english language arts teacher aug 2003 jun 2007 company name city state instructed lectures discussions demonstrations english language arts diverse populations students special needs intellectual gifts planned lessons collaborated coordinated instruction colleagues regular team content area meetings communicated regularly effectively parentguardians concerning student achievement social development growth pastoral care ministerial internship jun 2002 aug 2002 company name city state internship pastoral services counseling hivaids clinic assisted gathering data information grant publications created materials program education local congregations hivaids duke divinity school ministerial intern jun 2001 jun 2002 company name city state given charge youth group activities spiritual education planned conducted educational mission trip washington dc planned weekly monthly activities spiritual social growth youth instructed counseled youth religious social issues substitute teacher sep 1999 may 2000 company name city state several months substitute teacher assistant behavioral disorder special needs classroom responsible 4th grade class lake ridge elementary school teachers brief leave absence family emergency taught observed nearly every grade kindergarten high school senior english teaching english nonnative speakers ellinstructor camp counselor jun 1996 aug 1996 company name city state develop teaching materials programing intensive english holiday package create individualized lesson plans students varied english competencies assist students english pronunciation syntax supervised students excursions various attractions around jakarta guiding conversation english education program teacher licensing middle school lateral entry nc teach 2006 north caroline central university city state usa final course fulfill qualification requirement middle grades english language arts certification taken east carolina university online mdiv theology 2002 duke divinity school duke university city state usa mdiv 3 year academic program complete degree program exited program pursue teaching bachelor arts history english 1999 milligan college city state usa liberal arts coursework followed humanities model holistic inquiry minor bible biblical studies religion history degree emphasis development ideas theology renaissance reformation skills helping student learn apply faith critically engage world identify culture society subtlety challenge faith identify explaining forces trends propel human history instructional planning implementation differentiating instruction address students learning styles challenging students pursue excellence things assist students developing dynamic personal writing style additional information growing indonesia son missionaries attended central java intermission school mountainview international christian school salatiga formative educational experience happened guidance teachers institution abiding faith god transformational power jesus christ would deeply appreciate opportunity allow faith revolutionary power cross inform infuse aspect teaching practice seek emulate fine example made manifest lives teacher taught cjims believe kind ministry god interwoven fibers interests intellectual church history ancient history asian history theology philosophy literature poetry political science athletics soccer hiking basketball fine arts creative writing dramatheater music appreciation,ARTS +licensed healthcare communicator summary obtain stable growthoriented position allow promote profession nursing training developing current future nurses experience 102016 current licensed healthcare communicator company name city state representing clients variety projects via inboundoutbound telecommunication includes providing drug product information identify adverse events product complaints outlined client guidelines provide patient education prescribed treatment regimen provide patient support patients enrolled patient support programs assist training new employees including presenting educational material quality monitoring coaching feedback 022016 102016 rn company name city state maintain safe sterile environment patient operating room anticipate needs surgical staff monitor clients conditions reporting changes clinical client services manager locate obtain necessary equipment supplies various surgical procedures accurately record document patient information regards operative procedure specimens restock operating rooms picking putting future cases act preceptor new orientees 122015 022016 rn supervisor company name city state delegate oversee care tasks certified nurse aides perform assigned duties including administration medication wound care treatments procedures monitor clients conditions reporting changes supervising physician follow execute properly document doctors orders perform admission assessments discharge planning appropriate 062015 122015 field rn company name city state home visits clients designated geographic territories perform assigned duties including administration medication wound care treatments procedures monitor clients conditions reporting changes clinical client services manager follow execute properly document doctors orders perform client assessments necessary case management coordination 092014 052015 rn company name city state maintain safe sterile environment patient operating room anticipate needs surgical staff monitor clients conditions reporting changes clinical client services manager locate obtain necessary equipment supplies various surgical procedures accurately record document patient information regards operative procedure specimens act evening shift charge needed keeping cases running smoothly closing operating rooms restocking rooms picking putting future cases 012014 082014 billing supervisor company name city state analyze clinical information obtain authorization procedures chemotherapy insurance companies required collaborate physicians select appropriate medication alternatives patient denied coverage current medication consult patients determine current insurance coverage guidelines supervise staff three billing employees oversee activities billing department collaborate practice manager policy procedure pertains billing department attend departmental educational meetings required 042013 112013 staff nurseevening shift charge nurse company name city state maintain safe sterile environment patient operating room anticipate needs surgical staff monitor clients conditions reporting changes clinical client services manager locate obtain necessary equipment supplies various surgical procedures accurately record document patient information regards operative procedure specimens act evening shift charge keeping cases running smoothly closing operating rooms restocking rooms picking putting future cases 062012 032013 rn case manager company name city state review authorization requests determine medical necessity appropriateness using criteria milliman quest perform concurrent review inpatient stays determine continued need acute care perform onsite review patient charts determine patient status possible discharge needs communicate medical director determine need denial days services deemed medically inappropriate 102007 062012 staff nurse company name city state maintain safe sterile environment patient operating room anticipate needs surgical staff monitor clients conditions reporting changes clinical client services manager locate obtain necessary equipment supplies various surgical procedures accurately record document patient information regards operative procedure specimens act preceptor new orientees education training 42018 masters degree nursing nurse educator herzing university nursing nurse educator 42014 bachelors degree nursing salem international university nursing magna cum laude 72007 nursing diploma certifications reading hospital school nursing certifications 22016 bls cnor activities honors american nurses association 62016 present aorn 2008 2012 skills acute care billing case management charts chemotherapy closing coaching client clients discharge planning insurance director meetings presenting quality quest reporting supervising telecommunication wound care,HEALTHCARE +superintendent ii summary solutionsfocused versatile management professional offering comprehensive background supporting us military operations roles increasing responsibility 20year career us navy effective communicator quickly masters new roles technologies achieve positive results highlights microsoft office suite word excel outlook project ability speak effectively others outside organization accomplishments received global war terrorism service medalmaintained 100 accountability large section equipment worth 6 million multiple overseas deployments personally responsible 10 million command equipment deficiencies losses damages experience superintendent ii november 2010 october 2015 company name city state initiator safety ensures team compliance company osha regulated safety requirements standards utilize ensures compliance project planning policy per direction assigned program manager communicate contract requirements specifications customer expectations departments ensure incorporation project plan analyze schedule information providing progress forecasts management identifies variances project plan may need immediate management attention identify obtains written approval contract change orders develop implement projectproduction schedules resource planning documents disseminate work packages work authorizations prints pertinent project information plan organize coordinate resources delegate projects program manager within phases ship repair conversion fabrication monitor verify job progress expenditures interface supply chain estimating quality assurance crafts ensure work accomplished accordance project plan act liaison owners crafts regulatory bodies initiate build collaborative professional relationships internal external customers aviation ordnanceman first class march 2003 april 2006 company name city state 40 hours per week materials handler 40000 per annum last promoted 122006 permanent employee temporary promotion navy munitions command conus east division 255 ironmonger road norfolk va 23511 fletcher saffell 7574430827 may contact supervisor managed trained 55 personnel aspects ordnance operation receipt issue stowage loading downloading transship inventory control material handing operation safe efficient cost effective environment excellent planner organizer directly responsible safe upload download 200 trucks three battle groups two amphibious groups 10000 ton ordnance per week support operations catalyst behind wall wall inventory 43 magazines containing 500 line items ammunition material managing documentation correction discrepancies inventory sampling program charge 10 high risk magazines received zero discrepancies 2005 explosive safety inspection unparalleled professional knowledge management skills instrumental command reorganization standup new ordnance handling department manage train 110 personnel handling issuing transshipment ammunition material serve transport management assistant emphasis ensuring incoming outgoing material accounted also verified proper papers documentation processed shipment general cargo code government bills landing gbl commercial bills landing cbl manifests unitize palletize package marks labels accordance standard safety material movement packing procedures requirements met preparation final inspection provided request support branches military department defense personnel aviation ordnanceman first class april 1999 may 2004 company name city state 40 hours per week aviation ordnance man 40000 per annum last promoted specified permanent employee temporary promotion uss dwight eisenhower micheal watts unknown may contact supervisor directly supervised 8 personnel breakout strike stowage conventional forward firing precision guided weapons resulting 100 percent mission success efficiently prestaged assembled dissembled transferred 300000 pounds ammunition 19 airto air missiles updated mapa c daily inventory accountability ordnance materials used preparation support ships squadrons daily flight schedule conducted weekly tagout audits 200 danger tags assisted managing ships force work permits work packages trained qualified 200 shipboard personnel properly operate 9m pistol 12 gauge shotguns m14 m16 rifle m60 machine gun support increased shipboard security measures march 1996 april 1999 40 hours per week aviation ordnance man 30000 per annum last promoted specified permanent employee temporary promotion navy munitions command conus east division 255 ironmonger road norfolk va 23511 carol green 7574430800 may contact supervisor transship inventory control material handing operation safe efficient cost effective environment excellent planner organizer directly responsible safe upload download of200 trucks three battle groups two amphibious groups 10000 ton ordnance per week support operations catalyst behind wall wall inventory 43 magazines containing 500 line items ammunition material managing documentation correction discrepancies inventory sampling program charge 10 high risk magazines semitractor trailer driver support 5 different line items tofrom tenant commands worth 200 million also verified proper papers documentation processed shipment general cargo code government bills landing gbl commercial bills landing cbl manifests unitize palletize package marks labels accordance standard safety material movement packing procedures requirements met preparation final inspection provided request support branches military department defense personnel education high school diploma air conditioning refrigerant 1990 georgetown high school city state gpa gpa 35 air conditioning refrigerant gpa 35 semester hours professional affiliations safety programs afloat a4932099 nec norfolk 1007 forklift j6900068 semi tractor driver 26001 lbs 0306 magazine sprinkler operator maintenance cink04120480395 sset k8302213 shipboard air launched weapons supervisors c6463103 professional ratings awards recognitions none specified skills accounting blueprint budgeting budgets business correspondence c computer knowledge conversion draw clients customer satisfaction direction documentation estimating firing government government regulations inspection inventory inventory control management skills managing materials excel microsoft office suite outlook word weapons navy organizer personnel progress project planning promotion quality assurance read safety supervisor supply chain written,AVIATION +chemical engineering intern objective statement obtain employment entry level chemical engineer utilizing current experience education competencies project management scheduling tools chemcad oam mes epi structural redline revisions skills advanced written conversational german process piping microsoft office quality control strong presentation skills process improvement experience 052017 current chemical engineering intern company name city state intern akzonobel assigned columbus mississippi plant working 3040 hours weekly hydrogen peroxide division primary duties include observation different processes hydrogenation oxidation extraction distillation mixing loading peroxide components updating oam mes oee portals daily information chief technician gathering quotes product specifications two assigned projects redlining pids preparation changes within plant assisting jobs supervisor needs done lead management change meeting regarding projects projects follows replacing automatic valve control valve condensate tank adding differential pressure transmitter control tank level installing orifice plate pipe control flow tank responsibilities included obtaining bids mechanical labor electrical instrumentation labor dcs configuration quotes instrumentation scope project 50000 installing rf capacitance probe existing sight glass holding tank replacing chemical hose 316l stainless steel pipe installing control valve pipe control interface level within sight glass responsibilities included obtaining bids mechanical labor electrical instrumentation labor dcs configuration quotes instrumentation anticipated scope project 3000050000 072016 082016 chemical engineering summer school chess vienna company name city state focus chemical engineering summer school course chess vienna practical exploration unit operations process engineering lab scale touring various chemical processing facilities vienna additional goals included developing improved teamwork presentation laboratory skills well expanding students world view providing enriching educational experience improving global awareness students enabling effective international settings organizations member american institute chemical engineers brother alpha kappa psi professional business fraternity ua college engineering peer mentor technical skills qualifications monitor analyze data processes experiments follow safety procedures employed workers operating equipment working close proximity ongoing chemical reactions improve processes separate components liquids gases generate electrical currents using controlled chemical processes troubleshoot problems chemical manufacturing processes evaluate chemical equipment processes identify ways optimize performance ensure compliance safety environmental regulations research engineering aspects biological chemical processes conduct validation tests equipment processes determine causes operational problems failures evaluate characteristics equipment systems proficient microsoft office oam mes epi working knowledge sap chemcad c java advanced written conversational german intermediate conversational spanish ​ education 2018 bachelor science chemical engineering university alabama city state usa currently enrolled senior university alabama majoring chemical engineering anticipated graduation date may 2018 2013 high school diploma international baccalaureate program fairhope high school city state usa graduated may 2013 ib diploma,ENGINEERING +executive chef summary bring culinary creativity strong leadership foundation hard work twenty years experience many fascists restaurant business bring would asset anyones team im skilled resourceful chef leads example experience executive chef march 2012 april 2015 company name city state regularly developed new recipes accordance consumer tastes nutritional needs budgetary considerations interviewed hired back house employees systematically tasted smelled prepared dishes observed color texture garnishes effectively managed assisted kitchen staff producing food banquets catered events large sporting events comedy shows ensured smooth kitchen operation overseeing daily product inventory purchasing receiving displayed positive friendly attitude towards customers fellow team members assisted kitchen design expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget quarterly menu testing staff consistently produced exceptional menu items regularly garnered diners praise executive chef january 2011 february 2012 company name city state created menus outlets including breakfast lunch dinner bar menu provided courteous informative customer service open kitchen format displayed positive friendly attitude towards customers fellow team members club members systematically tasted smelled prepared dishes observed color texture garnishes collaborated closely food beverage director conduct staff meetings resolve service product personnel issues effectively managed assisted kitchen staff producing food banquets catered events member dining areas established maintained open collaborative relationships kitchen team conducted 2nd interview hired back house staff expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget saw sous chef work responsibilities lead line cook october 2009 january 2011 company name city state station worked responsible ticket times coordinating flow food well grill broiler cutting whole fresh fish trimming filets set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation correctly safely operated kitchen equipment accordance set guidelines assisted production food banquets catered events sous chef january 2010 october 2010 company name city state worked stations kitchen trained new hires recreate chef specials systematically tasted smelled prepared dishes observed color texture garnishes collaborated closely chef gm conduct staff meetings resolve service product personnel issues implemented supported company initiatives programs effectively managed assisted kitchen staff producing food banquets catered events member dining areas consistently kept clean safe environment adhering federal state local sanitation safety requirements established maintained open collaborative relationships kitchen team set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation ensured smooth kitchen operation overseeing daily product inventory purchasing receiving lead chef february 2007 september 2009 company name city state implemented supported company initiatives programs chappys lakitchen ensured smooth kitchen operation overseeing daily product inventory purchasing receiving consistently kept clean safe environment adhering chappys standards followed proper food handling methods maintained correct temperature food products established maintained open collaborative relationships kitchen team wait staff consistently produced exceptional menu items regularly garnered diners praise set performed initial prep work food items soups sauces salads prepared shift placing clean cutting board utensil bath workstation effectively managed assisted kitchen staff producing food banquets catered events member dining areas education diploma culinary arts 1998 pinellas technical education center city state culinary arts florida restaurant association achievement award top 1 class food preparation kitchen management patisserie confectionery international cuisine general courses 1997 johnson wales university city state american continental cuisine stocks sauces baking pastries dining room essentials gibbs high school city state general education courses studied attended four years rotc leadership training interests good member anyones team includes taking ownership performing best get job done ownership leadership bring well creativity enthusiasm hard work great attitude additional information would great addition good member anyones team includes taking ownership performing best get job done ownership leadership bring well creativity enthusiasm hard work great attitude skills attention detail budget c color cost control customer service focus inventory leadership skills leadership training director meetings personnel pos producing purchasing fast learner receiving safety staffing,CHEF +special investigative unit summary energetic enthusiastic insurance professional motivated succeed fastpaced deadlinedriven professional environment comprehensive knowledge claims adjustments special knowledge identifying elements fraud highlights claims file management processes insurance fraud expertise interviewing techniques database management strong interpersonal communication skills selfdirected report writing analytical team player critical thinker accomplishments promoted claims special investigator within 1 month initial claims handling audit scores consistently exceeded expectations successfully maintained highest audit scores within special investigations unit experience special investigative unit february 2013 february 2015 company name city state primary mission detect deter defeat insurance fraud worked closely management various departments assist making coverage decisions focus thoroughness quality cost control mitigation future risk conducted interviews gathered detailed information completed field investigations developed connections local fraud bureaus district attorneys offices professional associations worked house counsel preparing cases legal purposes train claims adjusters identifying fraud working closely addressing coverage issues red flags example typical investigations theft fire vandalism personal injury protection first party medical payments third party bodily injury rate evasion material misrepresentation application state losses staged losses worked intense case load high pace environment quickly become familiar policies following states pennsylvania new york connecticut illinois texas south carolina georgia share intelligence fraud investigators entities including regularly attended conferences seminars addressing current trends methods combating potential fraud field adjuster ii claims special investigator october 2010 february 2013 company name city state investigate coverage liability personal auto policies performance within one month general claims handling promoted claims special investigator given responsibility handling sensitive files often suspicious nature reduced loss ratios fair prompt processing claims conducted interviews gathered detailed information completed field investigations mentored new members claim staff recommended settlement offers negotiated payment arrangements obtained necessary information complete proper evaluation injury claims drafted statement loss summarize damages payments underlying policy coverage individually responsible high volume work intense fast paced environment working directly management resolving issues related claim manage time work load office field investigating residency employment automobile history narratives given interviewees inspecting vehicle damage routinely handling theft fire vandalism questionable losses complex files warehouse manager august 2009 january 2010 company name city state supervised material flow storage global order fulfillment oversaw special orders afterhours urgent shipping jobs unloaded picked staged loaded products shipping operated visual 2000 fedex ship manager ups worldship shipping systems efficiently accurately oversaw completion highly detailed custom orders bulk product shipping oversaw warehousing storage practices housekeeping received incoming shipments reviewed contents purchase order accuracy telemarketing cold calling new clients following leads utilized ms excel ms word email operations manager july 2006 august 2009 company name city state executive position key member operations staff event planning managed operated day day activities warehouse janitorial staff instrumental event planning providing supply options solved logistic aesthetic issues evaluated operational records made scheduling adjustments maximize efficiency created implemented systems organization sending receiving oversaw special orders afterhours urgent shipping jobs unloaded picked staged loaded products shipping worked independently think quickly feet constantly solve evolving problems independently pulled completed work orders fly adjustments routinely planned schedule two weeks advance conducted monthly quarterly yearly inventories warehouse stock education continuing education 2012 kaplan continuing education infinity insurance bachelors degree fine arts 2005 pennsylvania academy fine arts city state fine arts 2001 hussian school art city state four year commercial art school transferred two years pafa high school diploma 1999 woodstownpilesgrove high school city state additional achievements founder owner warrior class llc certified instructor israeli krav maga,APPAREL +teacher summary kind compassionate elementary school teacher dedicated creating atmosphere stimulating encouraging students enjoys using modern technology classroom experience company name august 2012 current teacher city state key contributions educational outcomes consistently praised management staff dedication reliability organization effectiveness one school districts indemand substitutes filled permanent teachers moments notice closely adhered lesson plans kept students motivated engaged focused showed resourcefulness teaching effectiveness meeting needs students limited english language proficiency well learning disabilities voluntarily stepped run several afterschool programs eg girls volleyball coaching cheerleading coaching afterschool tutoring permanent teachers unable fill roles repeatedly asked sub schools due effectiveness classroom management skills school education safety program coordinator 1st6thgrades company name august 2006 june 2011 school program coordinator city state bakersfield ca august 2006 june 2011 responsibilities facilitates school effort promote academic physical social success students coordinating variety afterschool programs designed increase academic achievement improve overall educational experience assists developing organizing implementing activities increase student participation afterschool program maintains current knowledge related state district standards order assist promoting school community understanding afterschool programs attends meetings inservice training required maintain communication school staff ensure students academic success enable students reach full potential mange supervise staff seven paraprofessional educators key contributions educational outcomes consistently praised dedication reliability organization effectiveness establishing maintaining successful school program promoted high level participation closely adhered lesson plans kept students motivated engaged focused voluntarily incooperated several afterschool programs sports teams flag football basketball cheerleading incorporated technology students learning activities varied academic disciplines efforts proved successful enhancing student understanding material students able design create web pages company name january 2009 january 2011 outreach liasion city state attends various community meetings order disseminate information pertaining schools specially funded programs general parent involvement particular assists staff reducing poor attendance working probation department deputy district attorney refers students families student attendance review board refer students families need community programs needed resources ensure school meets maintains attendance goals meet grant requirements translate documents meeting needed assisted teachers specialists counselors staff reinforcing instructional program guiding students development desirable academic social skills habits worked small groups children direction certificated staff assisted checking care preparation arrangement instructional materials students work assisted yard duty first aid home contacts assisted recordkeeping filing clerical duties needed education bakersfield college 2010 city state us bakersfield college bakersfield ca 2006 2010 california state university bakersfield 2010 bachelor arts child adolescent family studies sociology city state us california state university bakersfield ca 20092010 bachelor arts child adolescent family studies minor sociology passed cbest mathematics reading writing test passed cset subtest ireading language literature history social sciences subtest ii science mathematics subtest iii physical education human development visual performing arts 30 day substitute permit cuyama valley high school 2002 city state us cuyama valley high school new cuyama ca 19982002 volleyball 4 years basketball 4 years science club president california scholarship federation president class president class asb representative irvine valley college city state us irvine valley college irvine ca 200305 allen hancock college city state us allen hancock college santa maria ca 200203 certificate clearance certificate clearance substitute kern county superintendent schools cpr first aid certified infant children adults typing certificate 42 wpm certifications cpr first aid cpr certificate clearance typing certificate 42 wpm languages teaching experience bilingual fluency english spanish professional affiliations boys girls club kern county skills increase training coaching teaching clerical filing class comprehensive large array data stewardship system liaison translate mathematics writing test 42 wpm cpr cpr first aid typing,TEACHER +sales manager professional summary accomplished energetic solid history achievement sales motivated leader strong organizational prioritization abilities areas expertise include meeting goals negotiation selling customer needs interests music production graphic art design fitness training skills •computers electronics •administration management •critical thinking •negotiation •persuasion •sales marketing experience 012010 current sales manager company name city state resolve customer complaints regarding sales service direct coordinate activities involving sales manufactured products services commodities subjects sale plan direct staffing training performance evaluations develop control sales service determine price schedules discount rates confer potential customers regarding equipment needs advise customers types equipment purchase review operational records reports project sales determine profitability direct foreign sales service outlets organization advise dealers distributors policies operating procedures ensure functional effectiveness business monitor customer preferences determine focus sales efforts confer consult department heads plan advertising services secure information equipment customer specifications direct coordinate review activities sales service accounting record keeping receiving shipping operations 072007 032010 emergency road service technician company name city state identify inflate tires correctly size ply place wheels balancing machines determine counterweights required balance wheels raise vehicles using hydraulic jacks remount wheels onto vehicles unbolt wheels vehicles remove using lug wrenches hand power tools apply rubber cement buffed tire casings prior vulcanization process reassemble tires onto wheels drive automobile service trucks industrial sites provide services respond emergency calls replace valve stems remove puncturing objects hammer required counterweights onto rims wheels inspect tire casings defects holes tears glue tire patches ruptures tire casings using rubber cement prepare rims wheel drums reassembly scraping grinding sandblasting assist mechanics perform duties directed inflate inner tubes immerse water locate leaks 032005 092007 wholesale food supplier company name city state sell keep records sales products truck inventory maintain records vehicle logs records cargo billing statements accordance regulations drive vehicles capacities three tons transport materials specified destinations railroad stations plants residences offices within industrial yards wrap weigh label price cuts meat prepare special cuts meat ordered customers cut trim bone tie grind meats beef pork poultry prepare meat cooking form total sales collect money customers use knives cleavers meat saws bandsaws equipment perform meat cutting trimming cut trim meat prepare packing inspect meat products defects bruises blemishes remove along excess fat confer customers telephone person provide information products services take enter orders cancel accounts obtain details complaints total sales collect money customers prepare purchase orders solicit bid proposals review requisitions goods services analyze price proposals financial reports data information determine reasonable prices purchase highest quality merchandise lowest possible price correct amounts study sales records inventory levels current stock develop strategic purchasing programs facilitate employee access supplies negotiate prices discount terms transportation arrangements merchandise consult store merchandise managers budgets goods purchased collect money customers make change record transactions customer receipts drive trucks deliver items food medical supplies newspapers write customer orders sales contracts according company guidelines inform regular customers new products services price changes record sales delivery information daily sales delivery record call prospective customers explain company services solicit new business listen resolve customers complaints regarding products services education 2012 high school diploma general pennsauken high school city state additional information volunteer activities seeds hope oct 2013 present serve food beverages desserts lunchrooms business industrial establishments community service etc,SALES +engineering intern profile proficient entry level electrical engineer excellent technical analytical communication skills willing relocate anywhere us skills testing troubleshooting embedded hardware software microprocessors computersystems hardware software design digital signal processing analog digital filter design reading circuit schematics circuit design analysis digital logic soldering project managementelectronics low high voltage devices low voltage power consumption power systems analysis active noise cancelling anc research development solar pv systems design nationalelectric code nec engineering ethics failure analysis logistics instrumentation oscilloscope logic analyzer multimeters applications ms visual studio ms office mac os matlab simulink mathcad verilog orcad pspice solidworks autocad inventor powerworld etap helioscope programming c c c languages accomplishments ieee robot competition systems design capstone spring 2013 spring 2014 collaborated team 4 engineering students design implementation autonomous robot detect oil rig fire select transport specific tool order extinguish fire lead mechanical design robot chassis robotic arm parts 3d printing technology solidworks software acquired experience mechanical shop equipment lab instruments producing mechanical components implementing assembling electrical circuits acquired experience using product development life cycle risk assessment gained experience integration hardware software subsystems testing process design competed 2014 ieee region v robotics competition spectrum analyzer real time signal processing fall 2013 programmed c6713 dsk board implemented digital spectrum analyzer program written using code composer studio ui developed visual basics used software development lifecycle develop software system built ui using visual basicsnet guitar tuner digital signal processing spring 2013 · engineered guitar tuner implemented programming c6713 dsk board designed analog filters digital filters remove noise audio file using algorithms developed matlab simulink laser project computer systems spring 2013 · created compact computer system controls animates letters wall implemented hardware schematics developed assembly language mc68hc11 microprocessor acquired much experience troubleshooting system using logic analyzer oscilloscope professional experience company name july 2015 conducted successful research project innovative use active noise control anc 3d noise mapping passive noise control systems solution acoustical noise control issues fast growing cities company name october 2014 successfully engineered new transmission line feed new load citys transmission system using powerworld simulation software etap performed threephase power systems circuit analysis new system performed cost analysis allocation project company name september 2014 august 2015 engineering intern lead autocad drafting team 3 drafting 2d maps oil gas production sites contributed building spill prevention control countermeasure spcc plans oil gas production facilities data entry various office duties assigned manager enhanced communication leadership skills within team manager education training oklahoma christian university august 2015 master science engineering electrical engineering city state engineering electrical engineering oklahoma christian university april 2014 bsee city state gpa gpa 38 gpa 38 bachelor science electrical engineering electrical engineering affiliations ieee oklahoma christian chapter languages english french honors awards rwanda presidential scholarship recognized one top ten students nationally based academic merit receive 4year full ride scholarship oklahoma christian university technical skills 3d modelingautocad c c circuit design hardware cost analysis data entry digital signal processing drafting drafting 2 electronics english failure analysis fast french leadership skills logic logic analyzer logistics mac os mathcad matlab microprocessors c ms office multimeters nec orcad oscilloscope programming project management pspice research schematics simulation software design soldering solidworks systems design power systems analysis troubleshooting verilog ms visual studio,ENGINEERING +accountant iii senior accountant results oriented accounting professional 17 years progressive experience board range accounting functions successful managing multiple projects consistently exceeding deadlines proven selfstarter strong managerial relationship team building skills proactive strategic thinker strong analytical organizational communication skills areas expertise accounts payable fixed asset property accounts receivable payroll monthend closing reconciliation analysis general ledger entries budgeting contract management board directors reporting staff management ​expense reporting settlement payments vendor relations accomplishments project lead automation implementation employee expense vendor self service modules authored established departmental check printing ach standard operating procedures streamlined operations eliminated one full day monthend closing condensing automating vendor project retention funds automated positive pay ach notifications faster reliable response time project colead oracle payroll implementation created implemented employee morale initiative everybody counts office accounting managed employee benevolent fund 13 years secretary marta employees club streamlined process employees seek assistance funds distributed professional experience 082007 current accountant iii company name city state team lead three accounting specialist oversees accounts payable functionality managing daily workflow duties executes check printing ach direct deposits ap payroll third party risk management vendors employees ​initiates positive pay file stop payments void file transfers financial institution capitalizes operating project expenses according policy monitors fixed asset subledger accuracy reconciles fixed asset subledger general ledger control account class fixed assets resolves reconciling items monthly codesreclass invoices fixed asset purchases appropriate general ledger account number business unit cost center audits invoices prior payment accuracy compliance accordance accounting authority guidelines statue responsible fifty high volume contracts ensuring accuracy compliance contracts terms gaap authority procedures manages 1m contract retainage reconcile variances monthly basis manages 5m operating accruals account post monthly general ledger reconciles financial data purpose maintaining accurate account balances ensuring compliance established accounting procedure monitors account balances related financial activity ensure allocations accurate comply established financial practices verify appropriate approvals invoices investigate resolve issues trains staff andor outside vendors regarding procedural requirements transaction processing collaborates project managers purchasing agents contract administrators accounting specialist regarding procedural requirements purpose processing transactions researches discrepancies financial information andor documentation purpose ensuring accuracy adhering established procedures prior processing 041999 082007 credit collections analyst company name city state comanaged authoritys shortterm operational investment portfolios intermediateterm reserve investment portfolios totaling 300 million completed daily cash management activities setting daily cash position funds movement investment excess funds prepared rolling forecast cash receipts expenditures encompassing excess 700 million annually initiated wire fund transfers manages transfer database reviewed analyzed managed martas credit policy ensure effectiveness credit terms credit granting practices monitored controlled measured performance accounts receivable aging schedule compliance payment standards minimize past due accounts liaison financial institution office corporate finance determine resolve variances regard financial reports 121996 041999 accounting coordinator company name city state reconciled monthly bank statements spectrum accounting manual checkbook monitored accounts detecting fraudulent activities common bank errors handled accounts receivables posted cash appropriate accounts prepared deposits recorded transactions general journal education mba kennesaw state university city state bba accounting tennessee state university city state accounting skills oracle accounting dun bradstreet financial reporting microsoft office bank america cashpro,ACCOUNTANT +aviation supply specialist summary organized professional superior work ethic team player attitude exceptional quality control inspection abilities commended honesty hard work positive attitude consistent ability stand long periods time safely lift 50 pounds serviceminded stock management professional 8 years experience working leading retailers marine corps kfc adept maintaining adherence strict guidelines regulation maintain safety increased efficiency working collaboratively crossfunctional teams optimize customer service objectives experienced stock clerk 8 years experience coordinating receipt processing products across diverse retail environments practiced unloading unpacking labeling stocking shelves enthusiastic individual superior skills working teambased independent capacities bringing strong work ethic excellent organizational skills setting excited begin new challenge successful team skills stockroom procedures report creation product organization materials transport adaptive team player loss prevention dependable reliable inventory control project organization problem resolution process improvement rfi scanners administrative support planning coordination team management organization inventory management supervision team building invoice generation experience 052015 052019 aviation supply specialist company name city state tracked inventory conducted cycle counts audits resolved issues maintain accurate records rotated goods inventory following “ first first ” approach keep shelves organized wellstocked managed vendor relationships support supply chain maintain product quality examined incoming shipments verify quality quantity returned unacceptable items suppliers refund replacement coordinated shipping receiving schedules production assist traffic control docks readied merchandise sales floor marking items identifying codes accurate pricing continuously moved unpacked 50 pounds aviation parts packages maintaining efficiency accuracy long shifts examined packages goods damage notified vendors specific issues requiring replacement considered individual product requirements accessibility needs maximize efficiency warehouse storage areas prepared inventory shipment attaching tags labels executing shipment documents facilitate delivery proper customers organized storage articles bins floor shelves assigned areas according product categories reordered stock replenish inventory without interruption production replenished inventory focus addressing customer needs assisted coworkers special projects learn new tasks gaining additional responsibilities provided subject matter expertise inventory levels processes internal external customers meet diverse requirements smooth processes received orders via phone mail fax internet daily monitored work areas cleanliness functionality removed obstacles promote safe work environment carried duties within fastpaced retail environment providing organized stocking methods plans maintained accurate order shipment forms inventory documentation facilitate timely material flow 052011 052015 aviation supply clerk company name city state improved customer satisfaction finding creative solutions problems performed site evaluations customer surveys team audits supported customer care department compiling paperwork taking detailed meeting minutes provided excellent service attention customers facetoface phone conversations handled delegated tasks including customer liason procurement created agendas communication materials team meetings earned reputation good attendance hard work worked closely team members deliver project requirements develop solutions meet deadlines recognized management providing exceptional customer service improved operations working team members customers find workable solutions enforced safety regulations faa standards governing production maintenance operation aircraft 122010 052011 care aide company name city state created safe environment preventing falls accidents reminded clients take medications keep appointments observed reported changes clients physical condition behavior facilitated games activities engage clients provide mental stimulation entertainment demonstrated flexibility work needed per patient requirements performed light cleaning duties including dusting vacuuming washing dishes established good rapport clients family members cheerful efficient distributed snacks reading material drinks linens provide comfort motivated clients perform physical exercise according age abilities possessed understanding compassion elderly mentally challenged clients 092009 122010 shift supervisor company name city state monitored employee performance safety conducting retraining correct problems optimize productivity motivated team members complete assigned tasks perform exceptional levels sustained safety protocols ensure proper costeffective safe handling equipment materials inspected incoming supplies verify conformance materials specifications quality standards collaborated team members improve performance implement training updates created improved daily work plans smoother operation including planning production schedules optimizing task flows addressed employee production issues determine implement optimal resolutions preventing wasted resources maintaining schedules performed store opening closing procedures including setting registers checking products patrolled work areas every hour inspect operations identify concerns implement corrective actions answered resolved customer questions concerns resolved customer complaints reported issues senior management sustained safety protocol ensure proper costeffective safe handling equipment materials cleaned work areas regularly keep team efficient eliminate safety concerns education training 092019 associate arts mathematics ad science emphasis orange county community college city state 122020 social work broward college city state 062004 high school diploma coral springs high school city state,AVIATION +vice president information technology software engineering professional summary resultsdriven business minded technology leader 20 years experience technology software development professional passionate developing people teams reach greatest potential thought leader partners business drive strategy conception execution team player places priority networking relationship building diversity achieve greatest possible outcome progressive technology leader innovative growth mindset skills people centered leadership strategic tactical planning software engineering designing architecting systems coaching talent development building culture innovation engagement transformation change advocate work history vice president information technology software engineering 032018 current company name – city state leading aspects application development corporate systems teams encompassing 100 associates plus consultants 20 budget key capital transformative projects full lifecycle delivering world class business solutions supporting companywide fit growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems leading technology transformation focused replatforming legacy core systems cloud microservicescontainersbased architecture running aws platform allows safelite deliver business value faster improved speed market 20 leading implementation robotic process automation rpa automating manualrepetitive business processes anticipated savings 23 per year assistant vice president solutions delivery 072015 032018 company name – city state defined executed product vision safelites overall core systems architecture drives business growth 5 national contact centers 600 retail locations 6000 mobile technicians 90 warehouses 2 distribution centers multiple customer driven responsive web applications customer app engagement tools drove adoption agile methodologies across technology teams business units built highperformance autonomous agile product teams highly engaged safelites business teams deliver product value customers extended safelites core systems enable overall omni channel vision safelite able seamlessly service customers central unified platform provides consistent service regardless customer channel choice managed successful delivery customer engagement initiatives watch us way app service emails 2way text text chat web chat multimodal selfservice experience chat bots pilot ivr via aws connect personalized promo codes email campaigns leveraging sales force marketing cloud etc launched road innovation program engagemotivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience led architecture delivery first ever cloud based endtoend claim solution support types claims 5 national contact centers sunsetted legacy as400 moving customer case management tool sales force service cloud sales data bi platform oversaw implementation new enterprise integration platform mulesoft director technology 042013 072015 company name – city state managed successful delivery web responsive selfserviced digital portals policyholders agents insurance claimadjusters cash customers led legacy safelitecom site upgrade modern web responsive selfservice site online conversion selfservice usage went 15 60 34 years managed design implementation new services layer restful apis enable echo systems insurance carriers integrate led implementation endtoend ivr solution key insurance partner api integrations insurance partners website glass scheduling oversaw implementation new inventory management forecasting systems oracle ebs gains information technology manager 022008 042013 company name – city state transformed safelites systems teams safelite solutions safelite autoglass service autoglass business units legacy platforms runsupport teams modern systems smaller product teams capable extending needed business functionality supporting safelites growth managed effort replatform legacy point sale pricing scheduling work order management inventory system lead technical efforts move distributed service architecture using net build applications wcf services managed implementation new glass claims management system migrated 200 insurance carriers glass claim processing legacy mainframe system lead designs architecture move distributed architecture using net c sql server team lead 062003 022008 company name – city state information technology consultant 041998 062003 company name – city state education mini mba boston university bs electronics communications engineering anjuman engineering college city affiliations 2018 stevie award gold winner watch us way app 2017 safelite solutions innovation award new claims management tool 2016 belron exceptional customer service award part identification 2015 safelite group customer driven leadership award 2013 belron exceptional service award allstate integration 2013 belron exceptional service award customer selfservice innovation 2013 safelite group wall fame award 2008 safelite group wall fame award skills people centered leadership strategic tactical planning software engineering designing architecting systems coaching talent development building culture innovation engagement transformation change advocate work history vice president information technology software engineering 032018 current company name – city state leading aspects application development corporate systems teams encompassing 100 associates plus consultants 20 budget key capital transformative projects full lifecycle delivering world class business solutions supporting companywide fit growth initiative focuses improving customer associate experience transforming business processes leveraging modern technology solutions replacing antiquated systems leading technology transformation focused replatforming legacy core systems cloud microservicescontainersbased architecture running aws platform allows safelite deliver business value faster improved speed market 20 leading implementation robotic process automation rpa automating manualrepetitive business processes anticipated savings 23 per year assistant vice president solutions delivery 072015 032018 company name – city state defined executed product vision safelites overall core systems architecture drives business growth 5 national contact centers 600 retail locations 6000 mobile technicians 90 warehouses 2 distribution centers multiple customer driven responsive web applications customer app engagement tools drove adoption agile methodologies across technology teams business units built highperformance autonomous agile product teams highly engaged safelites business teams deliver product value customers extended safelites core systems enable overall omni channel vision safelite able seamlessly service customers central unified platform provides consistent service regardless customer channel choice managed successful delivery customer engagement initiatives watch us way app service emails 2way text text chat web chat multimodal selfservice experience chat bots pilot ivr via aws connect personalized promo codes email campaigns leveraging sales force marketing cloud etc launched road innovation program engagemotivate team members promote innovation leading change adopting emerging technologies renovate systems improve customer experience led architecture delivery first ever cloud based endtoend claim solution support types claims 5 national contact centers sunsetted legacy as400 moving customer case management tool sales force service cloud sales data bi platform oversaw implementation new enterprise integration platform mulesoft director technology 042013 072015 company name – city state managed successful delivery web responsive selfserviced digital portals policyholders agents insurance claimadjusters cash customers led legacy safelitecom site upgrade modern web responsive selfservice site online conversion selfservice usage went 15 60 34 years managed design implementation new services layer restful apis enable echo systems insurance carriers integrate led implementation endtoend ivr solution key insurance partner api integrations insurance partners website glass scheduling oversaw implementation new inventory management forecasting systems oracle ebs gains information technology manager 022008 042013 company name – city state transformed safelites systems teams safelite solutions safelite autoglass service autoglass business units legacy platforms runsupport teams modern systems smaller product teams capable extending needed business functionality supporting safelites growth managed effort replatform legacy point sale pricing scheduling work order management inventory system lead technical efforts move distributed service architecture using net build applications wcf services managed implementation new glass claims management system migrated 200 insurance carriers glass claim processing legacy mainframe system lead designs architecture move distributed architecture using net c sql server team lead 062003 022008 company name – city state information technology consultant 041998 062003 company name – city state,INFORMATION-TECHNOLOGY +bilingual language arts sixth grade teacher summary dedicated enthusiastic professional four years experience education proven expertise establishing rapport building trust among students parents administrators community members possess strong communication skills ability partner across departments within outside organization meet needs students motivating students school improvement committee interactive teachinglearning interdisciplinary teaching innovative lesson planning effectively work parents professional experience 082014 current bilingual language arts sixth grade teacher company name city state developed implemented interesting interactive learning mediums increase student understanding course materials build community within classroom participate development intervention plans students within classroom setting mvp time tutoring hour well school tutoring oversee read 180 program participants monitor progress part intervention strategy implementation newer educational technology programs order teach students new techniques use within presentations showcase knowledge examples include prezi storyboard edmodo thinglink others participate district community ambassador program campus improvement committee 012014 052014 bilingual substitute teacher company name city state worked elementary schools substitute several classroom programs inclusive early childhood6 mainstream spanish immersion bilingual spanish early childhood6 special education provided key support teachers leave 072013 012014 bilingual 4th grade teacher company name city state developed implemented plans inclusive following independent education plans special education gifted talented curriculum mainstream englishspanish language arts writing history analyze data plan implement appropriate instruction reflect accommodations individual students cooperate members staff planning implementing instructional goals objectives establish maintain open lines communication students parents participate wide range district campus professional development include gifted talented coursework wide range education technology applications well love logic training 042011 072012 student development assistant company name city state coordinated community tours prospective students families community visitors created data intensive reports based taksstaar test results local feeder schools supervisor present upper administration collaborated fwisd vital link program create summer college exploration internship program local middle school students 062010 072010 academic advisor spanish instructor company name city state assisted students oneonone college preparation assignments career exploration school selection resume writing letters recommendation taught students hybrid course introduction spanish hispaniclatin american studies 072009 072010 program coordinator company name city state oversaw development startup organization managed 200000 federal gear grant utilized research based best practices create community workshops parents students well developed staff advisor manuals developed community partnerships presented nacrc organizations received promotion americorps vista position 012009 052009 math teacher company name city state taught beginner english grammar literature world history toefl prep international students tutored algebra promoted remedial math teacher position advised international students tutored spanish education training may 2011 tarrant county college employee month educational support services department february 2010 americorps vista inspirational employee december 2009 northern arizona university 2009 bachelor arts international studies elon university city state international studies presidential scholar resident assistant ra month february 2007 october 2006 global experience program costa rica 2008 internship winter term paris 2007 london 2006 elon volunteers boys girls club alamance county community college affiliations association texas professional educators atpe languages english spanish skills arts english instruction latin letters logic materials math presentations progress promotion read research spanish spanish language strategy supervisor teacher tutoring vista workshops,ARTS +accountant skills quickbooks sage lacerte intuit proseries wellrounded applications functions microsoft suite word advanced excel formulas vlookups pivot tables data analysis management access intermediate outlook advanced power pivot powerpoint intermediate calbench fasb gaap standards accounting standards codification sarbanesoxley sox sections generally accepted auditing standards gaassas experience accountant january 2016 current company name city state responsible cash accrual basis accounting cash receipts ar ap notes payable interest payable unearned revenues legal services revenues expenses office supplies insurance workers compensation health accidental disability payroll processing petty cash reconciliation discrepancies bank credit card transactions escrow accounting record appropriate trial balance adjustments including analysis relevant accounts perform financial statement analysis evaluation business operations preparation financial statements resolved tax issues notices engagements compliance irs regulations procedures codes filing federal state corporate tax returns form1120s irs ct3sct34sh nys futa suta generate quarterly payroll tax returns forms 941 irs nys45nys45att nys per requisite calendar year along payroll tax accounting procedures retail wholesale clothing merchandiser accounting assistant february 2015 january 2016 company name city state oversaw ar ap tangible assets revenue expenses cost goods sold cogs depreciation advertising inventory intangible assets trademarks patents licenses line credit bad debts returns allowances credit card transactions bank credit card reconciliations payroll accounting accrual basis accounting recorded month end quarterly year end closing accounts reconcile financial statements performed administrative duties filing opening sorting mail scanning printing copying documents implemented corporate sales payroll taxes accordance federal state compliance forms 1065 941 st100 quarterly mta305 940 nys45nys45att analyzed prepared financial statements vertical horizontal analysis forecasting coordinated clients vendors accordance ar ap subsidiary ledgers aging schedule stock clerk may 2010 august 2011 company name city state worked stocker three month probationary period refilling shelves promoted delivery helper duties include following loadingunloading inventories pickingpacking orders maintained customer relations reconciling errors clients orders provided customer satisfaction proven track record increased sales approximately 10 product knowledge various suggested recipes restaurant operations manager september 1996 march 2004 company name city state managed business operations overseeing workforce training developing hiring terminating retention employees maintained business organizational structure initiation ratification implementation monitoring decision management processes implemented customer satisfaction customer interactions intuitive approach customers standards increased revenue 20 social networking customers resolving issues meeting demands promptly maintained hybrid accounting cash ar ap services revenue expenses depreciation inventory supplies replenishments payroll records equipment liquor license noncurrent asset amortization financial statement reports bank credit card transactions along reconciliations restated errors accounts immediately upon discovery analysis education training master science taxation liu city state taxation core focus tax accounting january 2018 present relevant coursework insurance qualified employee benefit employee benefit retirement planning advanced corporate taxation tax research bachelor science accounting hunter college city state accounting core focus financial accounting bachelors science accounting principles ii computer information systems microsoft office suites accounting applications microcomputers quickbooks cost accounting introduction business intermediate accounting intermediate accounting ii managerial accounting advanced accounting ii auditing corporate finance business organization microeconomics macroeconomics economic statistics economic development federal income taxation corporate taxation business law ii activitiescertificates accounting society hunter college internal revenue service vitatce certificate 2015 volunteer tutor accounting skills administrative duties advertising business operations cash receipts copying documents corporate finance cost accounting data analysis management filing financial accounting financial statements preparation financial statements financial statement analysis forecasting sorting mail payroll processing pivot tables quickbooks sales sarbanesoxley sas tax accounting tax research tax returns,ACCOUNTANT +financial aid specialist summary dedicated resultsoriented business professional experienced customer service financial aid administration superior communication training skills builds positive relations internal external clients versatile problem solver implements plans exceed objectives technically proficient sunguards banner ellucians datatel colleague student information systems well microsoft business applications additional capabilities customer service budget management business analysis problem resolution productivity improvements process enhancements training documentation planningorganization professional experience financial aid specialist january 2012 current company name city state counsels advises students concerning financial aid opportunities application processes financial management strategies educates students identification sources financial aid available including requirements regulations within programs successfully manages 30000 annual childcare assistance budget interprets implements ensures college compliance state federal agencies maintaining thorough knowledge federal state financial aid scholarship rules regulations determines eligibility awards financial aid applicants utilizing various software packages includes processing applications corrections document tracking completing verification process generating tracking award notifications develops maintains effective working relationships clientcustomer order initiate facilitate complete work assigned student service program area prepares updates coordinates policies procedures administering federal pell grant north carolina community college grants education lottery scholarship childcare assistance fund programs performs research data collection analysis information report writing utilizes reconciles manipulates data different internal external software student services specialistfinancial aid counselor january 2010 january 2012 company name state counsels prospective enrolled students parents community members aspects financial aid reconciles differences arise awarded student eligible receive state federal student aid communicates works employees gain understanding commitment set work standards processes procedures develops maintains effective working relationships clientcustomer order initiate facilitate complete work assigned student service program area performs research data collection analysis information report writing utilizes reconciles manipulates data different internal external software systems selected accomplishments achieved financial aid employee quarter 3rd quarter 2010 superior performance january 2007 january 2010 company name city state special assets adjuster 1 minimizes delinquency rates retail loans successful negotiations problem resolution clients improves processes management delinquent loansthrough thorough analysispreventing foreclosures chargeoffs repossessions updates management branch lenders regular reports project progress outcomes ensures accurate uptodate processing documentation review loan services files selected accomplishments contributed drop delinquency 998 312 1 year personal achievement productivityenhancing suggestions starting past60day notices first doubled monthly collections goal exceeding 105000 december 2008 selected join workflow analysis team documenting critical data surrounding daily activity education training bachelor science business administration finance management information systems 2008 university north carolina pembroke state business administration finance management information systems affiliations member national association student financial aid administrators 2010 present member southern association student financial aid administrators 2012 present member north carolina association student financial aid administrators 2010 present skills budget client clients data collection documentation financial financial management grants 98 works negotiations policies problem resolution processes improves processes progress report writing research retail workflow analysis,BANKING +business development manager career overview career overview dedicated customer service representative motivated maintain customer satisfaction contribute company success automotive motor vehicle healthcare ­ pharmacy technician experience highly enthusiastic customer service professional 20 years client interface experience experience working automotive industry past 15 years qualified customer service manager offering record successful job performance proven problem solving ability experience developing implementing innovative solutions call center representative versed customer support high call volume environments superior computer skills telephone etiquette pharmacy technician 1 year retail pharmacy experience self starter knowledge medicaid medicare procedures hardworking multitask oriented organized service driven dependable committed customer focused dedicated detail oriented experience focused gifted relocation time relocation would good future possible hourly rate 1800 salary open core strengths customer service expert adaptive team player excellent telephone etiquette creative problem solving critical thinking customer service data collection data entry documentation email executive management support filing grammar strong organizational skills core strengths sharp problem solver active listening skills energetic work attitude customer service expert adaptive team player sharp problem solveractive listening skillsenergetic work attitudecustomer service expertadaptive team player accomplishments harp problem solveractive listening skillsenergetic work attitudecustomer service expertadaptive team player ​ work experience business development manager jan 2009 jan 2011 company name city state problem solver energetic work attitude accomplishments customer assistance worked company systems live support diligently completed assigned tasks working overtime needed market research interviewed clients via market research surveys identify product issues customer needs customer service researched calmed rapidly resolved client conflicts prevent loss key accounts computed data reports provided required weekly monthly quarterly reports listing sales figures client track records work experience customer service call center may 2011 jul 2012 airport marina ford organized weekly sales reports sales department track product success guaranteed positive customer experiences resolved customer complaints los angeles california customer service call center demonstrated mastery customer service call script within specified time frames collected customer feedback made process changes exceed customer satisfaction goals addressed customer service inquiries timely accurate maintained date records times developed effective relationships call center departments clear communication worked upper management ensure appropriate changes made improve customer satisfaction built customer loyalty placing followup calls customers reported product issues properly directed inbound calls phone queues improve call flow collected customer feedback made process changes exceed customer satisfaction goals customer representative jan 2008 jan 2009 company name city state developed new customer prospects referrals outbound inbound phones calls invite customers dealership new promotions following leads making appointments service department oversea departments making sure coworkers placing calls setting appointments making follow ups show show customers contacted new existing customers discuss specific products could meet needs generated new sales opportunities direct telephone selling emails organized weekly sales reports sales department track product success created new processes systems increasing customer service satisfaction achieved high sales percentage consultative valuefocused customer service approach interacted customers retail buyers followup shipping statuses expedited orders promptly responded general inquiries members staff clients via mail email fax assisted customers store product complaints business development center customer representative california job duties making phones calls invite customers dealership new promotions following leads also making appointments service department well assisted customers store product complaints guaranteed positive customer experiences resolved customer complaints compiled weekly monetary reports records store managers responsible ringing customers timely manner guaranteeing high level customer service executed outbound calls existing customer base resulting sales recommended selected helped locate merchandise based customer needs desires communicated merchandise needs issues appropriate supervisors generated leads new sales telephone email contact customers generated new service leads opportunities direct telephone selling emails customer relations mar 2000 jul 2005 company name city state assisted customers store product complaints compiled weekly monetary reports records store managers organized weekly sales reports sales departmentto track product success created new processes systems increasing customer service satisfaction developed highly empathetic client relationships earned reputation exceeding sales goals achieved high sales percentage consultative valuefocused customer service approach resolved product issues shared benefits new technology expressed appreciation invited customers return store managed quality communication customer support product representation client worked strict deadlines responded service requests emergency callouts interacted customers retail buyers followup shipping statuses expedited orders guaranteed positive customer experiences resolved customer complaints ​ educational background pharmacy 2002 carree college america city state united states coursework pharmacy technology pharmacology pharmacy law high school diploma general diploma 1994 thomas jefferson high school city state skills public relations enthusiastic people person advanced problemsolving great organizational skills careful active listener professional friendly mulchtasking client relationscomputer proficiencydata collection data entry documentation email executive management support filingand great telephone skills,BUSINESS-DEVELOPMENT +equipment operator fitness leader professional summary certified nurse assistanthome health aide highly motivated honorable veteran seeking transition healthcare nursing assistant initially registered nurse ultimately accomplished equipment operator outfitted 5 years comprehensive expertise achievements operations fitness management process improvement superb trainer adept program project management complemented fitness acumen across diverse cultures economies established record reliability creating positive rapport clients staff family extremely effective demanding fastpaced environments proven patience compassion work personnel core competencies problem solving decision making risk management assessment extensive leadership experience interpersonal awareness relations security clearance computer competency flexibility client service professional experience equipment operator fitness leader january 2013 current company name city state effectively trained 30 members equipment operations led members obtaining licenses hmmwv 11k12k forklift mtvr cargo mtvr dump 40 passenger bus efforts resulted commands mission support 4 projects hand selected perform monthly serialized inspections 175 m9 pistols 420 m16 assault rifles 3 at4s 12 mk19s thorough attention detail resulted zero discrepancies commands annual inspection crewmember runway project loaded placed 55 gabion baskets mixed 75 bags chemical additive pulverized soil provided proper erosion protection additionally loaded transported dumped 14 tons scrap metal 200 cubic yards top soil enabled 2 primary project operations stay task always reaching highest level growth development education community involvement completed associate degree general studies certified nurse assistant home health aide training competing 2 half marathons addition volunteered special olympics relay breast cancer awareness 5k walk alzheimers sexual assault awareness relay helped raise 240000 carwash donations behalf navy equipment operator fitness leader january 2010 january 2013 company name administration management lead operator utilities branch water distribution system repairs worked extended hours restore water service firefighting capabilities repair two water breaks replacement 5 fire hydrants flawlessly operated grader backhoe roller mud hog 34 hours removing 11250 square foot spoilage channeled 4000 gallons storm runoff prevent base flooding base support vehicles equipment operator fitness leader personally developed led fitness programs tailored members limited duty efforts increased overall fitness participation reducing limited duty personnel 90 displayed unsurpassed skills directing creatively designed fitness classes 33 members increased physical readiness 97 expertly applied problem solving skills multitude issues presented various customers relating base support vehicles equipment operator dispatch making sure customer needs addressed timely manner tasks completed within restrictive deadlines effectively managed accountability serviceability 365 pieces support equipment coordinated prompt schedule 58 customers supporting 25 different naval air station commands provided 600 hours onthejob training ensuring minimal equipment time due improper use allowing members earn new critical skill set providing better trained workforce merchandiser costco january 2008 january 2010 city state stocked straightened shrinkwrapped labeled merchandise sale warehouse following standard merchandise standards precautions keeping sales floor clear debris empty pallets assembled constructed 100 display models safely secured public showing enhanced seasonal sales creatively organizing merchandise intrigued customers explore product encouraged customers purchase product provided prompt courteous customer service members employees suppliers helped members load merchandise cartsvehicles directed members merchandise relayed proper knowledge merchandise customers employees education training bachelors degree nursing 2018 california state university stanislaus city state nursing associates degree general studies 2014 university maryland university city state general studies licensed vocational nurse anticipated certified nurse assistant 2014 ncp college nursing city state us navy certified fitness leader completed 2013 naval air station sicily us navy certified operational fitness fueling series completed 2011 naval air station sicily us navy certified mission nutrition completed 2011 naval air station sicily us navy hazardous materialwaste training completed 2012 naval air station sicily us navy expeditionary combat skills course completed 2013 center security forces gulfport ms us navy certified equipment operator home health aide completed 2014 ventura training institute city state home health aide completed equipment operator school city state skills attention detail backhoe customer service directing forklift 97 navy naval organizing personnel problem solving skills repairs sales utilities additional information awards honors navy marine corps achievement medal 2013 good conduct medal 2013 national defense medal 2010 north atlantic treaty organization medal unified protector 2012 global war terrorism medal 2012 meritorious unit commendation 2012 blue jacket quarter 2012 letter commendation commanding officer 2012 letter appreciation commanding officer 2012 letter appreciation security officer 2011,FITNESS +consultant profile knowledge common operating system superior troubleshooting ability ability install configure networks personal computers excellent customer service skills professional experience company name january 2008 current consultant city state provide support laptops desktops networks troubleshoot computer issues remote onsite custom build systems based user specifications company name october 2003 december 2008 instructor city state taught basic advanced computer classes created appropriate assessments verify learning classes included ms windows office certification company name september 2003 november 2006 computer technician city state travelled throughout state installed repaired hardware software systems kept oncall hours nights weekends company name june 2002 august 2003 computer technician city state maintained uptime computer network database systems students facility ran wiring cabling entire network schools consulted faculty computer issues education thomas college 2012 masters education city state thomas college 2010 bachelor computer information systems city state computer information systems 2002 comptia hardware software 2003 mmtc net certification skills certification basic cabling hardware database desktops laptops office ms windows network networks troubleshoot wiring,CONSULTANT +information technology instructor summary seventeen years experience information technology field seven years experience curriculum design computer based training development group project management experience twelve years advanced problem solving skills expertise advanced customer service training experience curriculum data analysis · curriculum design · advanced data analysis · student counseling · learning analysis · market analysis · customer service training · advanced planning · training success evaluation · team building · articulation development · quantitative project analysis · project management · implementation · qualitative project analysis · advanced conflict resolution · evaluation · advanced user experience · market driven planning expertise · computer based training design data analysis highlights media design productivity · photoshop · microsoft · network management · premier · word · novell console 1 · illustrator · excel · microsoft networking · indesign · powerpoint · cable wiring standards · flash · project · machine hardware · dreamweaver · outlook · windows os installation · fireworks · ilife repair · soundbooth · pages · mac os installation repair · quarkxpress · numbers · virtualization · camtasia · keynote · parallells · html coding · imovie · vmware desktop fusion · php database connection · iphoto · course management software experience information technology instructor jan 2012 current company name city state manage student learning needs create curriculum program manage two part time instructors teach three classes twentytwo students class per day manage open entryopen exit curriculum training program verify training outcome reports maintain coe standards data metric analysis student progress throughout course answer questions potential students parents review update training standards needed new curriculum development according market requirements customer service training tailored towards students partner fellow instructors provide cross training student interaction work student services assure student success counsel students learning methods methods improvement help desk manager ­ campus jan 2010 jan 2012 company name city state manage incoming troubleshooting calls four state agencies assisted help desk staff members resolving customer requests first call resolution create specify computer standards utah dept health trained fourteen help desk staff members help desk phone client installation usage software management dept health manage new user creation procedure state departments health natural resources created new user training documentation thirty help desk staff members state utah provide remote control support customers throughout state customer friendliness reported several occasions management staff commended ability teach customer utilize technology effectively media designer jan 2009 jan 2010 company name city state prepare training curriculum preparedness trainings designed eighteen computer based training courses department healths management staff training one hundred managers providing significant cost savings coordinated information technology needs fifty preparedness staff members designed cover art multimedia presentations give trainees sessions prepared one thousand take home packets various trainings served technical lead staff member utah department healths training education center technical support specialist jan 2002 jan 2009 company name city state provided advanced level technical support department staff computer repair service inventory control department health hardware created technology standards division health systems improvement served advisory committee mobile device policy creation updated department travel system paper online education masters education learning technology 2012 doctorate education higher education edd concordia university med western governors university learning technology bachelor science information technology management information technology management bs 2010 western governors university associate applied science multimedia technologies multimedia technologies aas 2003 utah valley university skills photoshop premier art cable hardware computer repair curriculum development client customer service training database department health documentation dreamweaver fireworks flash help desk html coding illustrator indesign information technology inventory control mac os market excel microsoft networking outlook powerpoint windows os word multimedia presentations natural network management novell php progress quarkxpress staff training technical support user training phone troubleshooting wiring,INFORMATION-TECHNOLOGY +senior accountant professional summary senior accountant completes accounting activities accuracy speed extensive experience full life cycle general ledger accounting skills aderantcms excel quickbooks pro sql access peachtree hyperion financial reporting us gaap principles ifrs bookkeeping budget development individual tax returns essbase work history senior accountant mar 2006 current company name city state reconcile various balance sheet accounts limited cash liability accounts including bank statements purpose maintaining accuracy general ledger accordance cash gaap various international tax legislative basis perform primary liaison function interim annual audits performed deloitte perform assigned schedules interim annual audits assist auditors understanding firms internal controls include revenue expenditure cycle review analyze journal entries original accounting source variance general ledger found initiate discussions specialists accounts receivable accounts payable payroll tax department resolve discrepancy review analyze international payrolls aspect income tax local tax consumption tax fringe benefit deductions seoul shanghai tokyo office upload aderantcms posting general ledger analyze reconcile value added tax vienna seoul office resolve currency fluctuation issues record gainslosses related currency exchange rates international offices firm using currency mode journal entries analyze expatriate expenditures monthly basis reported w2 form prepare initial k1 schedules filed tax department prepare monthend various accrual journal entries including base wage bonus occupancy prepaid property insurance telecommunications catering accruals prepare analyze expense allocations firm general local offices monthly basis review analyze intercompany transactions seoul shanghai tokyo vienna office prepare monthly financial statements shared partners management firm assist translation various fixed asset invoices seoul tokyo office asian offices travel expense reports notable accomplishments found material misstatement prepaid property insurance first quarter 08 made prospective adjustments related general ledger accounts provided clarity japanese payroll systems associated health welfare childcare allowance management made prospective adjustments related general ledger accounts accountant jan 2005 mar 2006 company name city state maintain financial records accordance gaap reported parent company investors analyze reconcile gl accounts prepare semiannual end year bs statement cash flows coordinate warehouse manager ensure daily shipping schedules communicate outside companys designated cpas tax issues arise establish master employee payroll record file information entry payroll system receive compute hours make deductions 401k health insurance adjustments thru paychex prepare loan applications maintain factoring arrangements ar schedule assist training guidance coordination accounts payable accounts receivable departments site personnel performed semiannual inventory valuation financial analyst aug 2002 jan 2005 company name city state manage forecast funds palm desert national bank sponsored 350 atm terminals averaging 25 million weekly basis reconcile settle act lead accountant innobeta systems inc affiliate money marketing inc prepare monthly profit loss reports surcharge interchange analyze communication armor carrier expenses temporary team member due diligence procedure atm world corp analyze processing costs network fees terms efts prepare audit work papers confirmations documentation make audit efficient hold audit fees connection annual audit perform analysis general ledger accounts prepared journal entries adjustments facilitate closings assist preparation full financial statements footnotes investors lenders review work staff operations assure certain daily procedures reconciliations performed routinely according policies procedures translate prepare documents pertaining defective parts comnet atm series assembled distributed nextran industries subsidiary company chungho comnet co ltd consult private investors customer services education bachelor business administration accounting august 2002 temple university city state accounting audit project identifying potential risks would impact audit xerox corp select courses advance accounting accounting information system auditing assurance services taxation interests world travelphotographygolfsoccermoviefashion certifications certified public accountant new york state date issued 03042015 license number 117205 additional information activities vice president aps accounting professional society temple university 2001 2002,ACCOUNTANT +marketing communications executive executive profile creative leader offering rich career experience corporate communications domestic global brands strategic communications use social media internal operations multimedia production successfully communicates brand messages impressive heights storytelling key transforming ideas realities achievements include product penetration brand recognition value brand image awareness visual communications public relations campaign managementexecution recognized skills content development project planningmanagement multimilliondollar budget oversight business development advertising agency management skill highlights persuasive leader skilled negotiator brand champion revenue generator communications branding strategic planning operations social media marketing digital production budgeting project planning execution business development support customer service leadership sales core accomplishments capitalize storytelling talents visionary approach communicate corporate accomplishments across media including success global media platforms youtube twitter facebook linkedin instagram vimeo tumblr principal player navigated robert redfords sundance tv conceptualization launch collaborated television feature film producers distributors cemented 12 national partnerships spearheaded public relations corporate communications campaigns garnered global coverage developed communication positioning boosted entity premiumonly subscriber base recognition vital entertainment channel contributed millions dollars sales architecting awareness communications strategies issue reissue disney films “ cinderella ” “ jungle book ii ” “ annie ” popular films crafted brand identity actordirector kenneth branagh directors ang lee anthony minghella actress julia roberts among others collaborated projects involving industry giants steven spielberg spike lee ridley scott others introduced aggressive marketing public relations campaigns launch several film distribution companies professional experience city 011995 042016 marketing communications executive company name city state highly successful firm provided public relations corporate communications services 100 national global clients track record success market identification penetration competitive differentiation corporate image improvements new business development content development awareness controlled budgets ranging 20 million instrumental generating 1 million internet viewers devising aggressive public relations communications campaign support introduction quincy jones iiis revolutionary health initiative feel rich accelerated public awareness critical diabetes care across nation writing producing 30 entertaining informative stories cnbcs show dlife prompted tens thousands internet viewings successfully wrote produced 75 digital marketing pieces wrote produced excess 100 segments brands apple tv espn cnbc directv among others traveled globally write produce stories warner brothers disney universal studios espn cnbc directv history channel garnered interviews scores celebrities including magic johnson dustin hoffman matthew mcconaughey president united states former personal physician many others presided public relations projects designed boost aftertheatrical sales revenue 200 home entertainmentvod films 40 year old virgin munich american gangster engineered successful strategies foreign markets across dvd vod pay tv sectors accelerate sales 011988 011995 vice president marketing public relations company name city state managed 25 global staff members architected 50 public relations campaigns initiatives proving pivotal capturing oscar nominations awards cultivated public relations efforts company went public led efforts corporate communications projects included madness king george ang lees wedding banquet eat drink man woman kenneth branaghs much ado nothing oversaw public relations communications worldwide launch multiseason success iconic american gladiators series education bachelor arts english literature uc santa barbara city state credentials content development corporate communications health care new business development producing public relations sales stories strategic planning,PUBLIC-RELATIONS +software engineer summary accomplished development professional ten years experience integrating operations processes sustainable customized applications promote team performance efficiency gains apt student programming markup languages matching multiple technologies together best enhance complement service management project management best practices deliver consistent quality solutions fastpaced evolving environment technology highlights languages html javascript css perl xml xslt json php mysql vbscript frameworks angularjs bootstrap certifications itil foundation servicenow application developer applicationsplatforms servicenow salesforce confluence jira rally gomez sitescope keynote omniture urchin request tracker accomplishments launched incident management problem management change management tied centralized configuration management database leveraging servicenow web services integrations synchronize orchestrate information across multiple tools eg confluence proprietary custom net application leveraged web services implement dashboard framework data mashups compares itsm metrics business key performance indicators kpis several tools servicenow omniture gomez internal data warehouse inform incident root cause successfully integrated procurement workflows servicenow service catalog module including integration points excel reports data exports oracle ebiz complex approval email notifications workflows coded implemented custom interim webbased crm tool share track customer information trouble tickets researching reviewing fullfeatured thirdparty crm rivals experience software engineer september 2012 current company name city state digital media solutions vdms branch verizon concentrating new products primarily focused internet video lifecycle content perparation display current emerging platforms acquired edgecast networks content delivery network 2014 customize servicenow platform using serverside clientside javascript complement release incident problem change management processes policies utilize jelly scripting angularjs bootstrap framework produce automated management reports custom ui navigational features architect configuration management database cmdb complement service operations processes identifying known errors driving incident resolution times integrate confluence jira servicenow active directory bitbucket git synchronize data development operations utilizing native configurations extended capabilities via web services technical project manager january 2010 september 2012 company name city state edmundscom premier online resource automotive information consumers leveraging cuttingedge technology tools deliver justintime relevant content car shoppers enthusiasts lead team building continuous integration continuous delivery efforts utilizing maven jenkins chef cloudstack selenium build deploy test automated fashion apply best practices agile scrum software development lean manufacturing concepts lean startup principles operations group ensure support maintenance projects completed consistent predictable manner foster devops community within organization creating promoting framework encourages early frequent communication development operations launching services resource provisioning service architecture service level agreement sla definitions automation integration engineer january 2008 january 2010 company name city state extend capabilities servicenow application including development implementation service catalog module servicenow adding corporate training calendar tracking module improving service support workflows business rules develop maintain data visualization lamp application inform management decisions technical decisions event correlation multiple tools servicenow gomez omniture reports engineer january 2005 january 2008 company name city state program reports request tracker application later servicenow including automated data imports applications excel confluence mysql databases client manager january 2003 january 2005 company name city state ivt provider enterprisescale software rich media applications including live webcasting corporate communications ondemand streaming video learning tools fortune 500 companies assess client business objectives recommend suitable solutions within allotted budget time considerations leveraging power video synchronized animations slides text transcripts interactive chat polling components ideal level supervise engage development execution testing client projects ensure time delivery within clients demands constraints manage client requests enhancement rfes products generate functional specifications based requirements analysis system design senior production associate august 2000 january 2003 company name city state employ programming knowledge javascript xml xsl extend power ivts proprietary software solution meet client business objectives needs responsible development testing deployment custom crm web application track client history sales development trouble tickets assist production staff generating client assets optimizing assets web delivery design develop webcast interfaces consistent client color palettes graphics production intern december 1999 april 2000 company name city state online division major motion picture production house centropolis interactive developed loyal following online magazines aimed science fiction independent movie enthusiasts develop implement procedures automated bulk image processing optimization including batch functions photoshop image watermarking hightraffic content rich websites market research intern may 1999 september 1999 company name city state leading firm real estate services since acquired fidelity national financial become nations largest title insurance company utilized visual basic applications create sophisticated macros formatting sorting raw data several different sources streamline leads research practices education ba economics american literature 2000 university california city state us ba economics minor american literature 2000 university california los angeles ucla gpa 35 skills architecture automotive best practices lean manufacturing maintenance operations premier project manager provisioning service level agreement software development structured software engineer testing training databases excel mysql solutions associate data visualization integration integrator visualization budget corporate communications streaming crm customer relationship management deployment javascript sales trouble tickets xml xsl marketing image processing optimization photoshop leads market research real estate sorting title insurance visual basic visual basic applications data warehouse html information technology infrastructure library procurement itil metrics oracle perl php procurement project management technology infrastructure vbscript web based web services webbased xslt,DIGITAL-MEDIA +line attendant summary resultsoriented supervisor diverse background management customer service dedicated providing excellent customer service making operational procedural improvements highlights certificationsskills team player excellent multitasker strong communication skills cash handling accuracy microsoft word experience talent obtainingcharting vital signs leadership skills cprfirst aid certification osha certificate microsoft excel experience store opening closing procedures outstanding communication skills outstanding communication skills training development accomplishments competitive analysis performed competitive analysis make recommendations future company growth competitive analysis performed competitive analysis make recommendations future company growth experience line attendant nov 2009 sep 2014 company name city state directed supervised employees engage sales inventorytaking reconciling cash receipts performing services customers offered exceptional customer service differentiate promote company brand assigned employees specific duties scheduled break assuring go time accordingly monitored sales activities ensure customers receive satisfactory service quality goods recommend selected helped locate obtain merchandise based customer needs desires called stores within area find desired items helped customers try fit merchandise greeted customers ascertain customer wants needs responded written telephone requests particular items customers maintained knowledge current sales promotions policies regarding payment exchanges security practices answered directed phone calls assigned employees unloaded picked staged loaded products shipping rotated stock code receiving date transported goods racks shelves vehicles replenished floor stock processed shipments ensure product availability customers upheld stock levels proper pricing multiple product lines supervised material flow storage global order fulfillment transported goods racks shelves vehicles worked rapid pace meet tight deadlines banded wrapped packaged cleared equipment crew leader apr 2009 feb 2010 company name city state cooked prepared food customers according corporate guidelines used electronic temperature gauge ensure food cooked fda guidelines packaged food places food bag delivers food customer ensured quality assurance reference food customer service standards directed storage preparation serving refreshments workers restaurant called verified food orders drivein restaurant read food order slip received verbal instructions food required patron prepared food according instructions cleaned work area food preparation equipment medical assistant externship aug 2008 sep 2008 company name city state performed general office duties answering telephones taking dictation completing insurance forms making appointments showed patients examination rooms prepared physician cleaned sterilized instruments disposed contaminated supplies interviewed patients obtain medical information measured vital signs weight height recorded patients medical history vital statistics information test results medical records collected blood tissue laboratory specimens logged specimens prepared testing seasonal culinary arts café hostess apr 2008 oct 2008 company name city state sold served refreshments customers recorded sales using cash register delivered orders kitchens picked served food ready brewed coffee tea filled containers requested beverages scrubbed polished counters steam tables equipment cleaned glasses dishes fountain equipment seasonal sales associate oct 2007 jan 2008 company name city state described merchandise explained use operation care merchandise customers recommended selected helped locate obtain merchandise based customer needs desires cleaned shelves counters tables greeted customers ascertained customer wanted needed ticketed arranged displayed merchandise promote sales computed sales prices totaled purchases received processed cash credit payment education diploma medical sanfordbrown institute city state us sanfordbrown institute medical assistant diploma trevose pa august 2007 september 2008 certifications medical assistant diploma medical assistant cpr osha certificate skills customer service receptionist retail sales cash sales sales inventory reconciling sales activities sales security security practices telephone medical assistant fulfillment material flow medical assistant diploma fda quality assurance associate cash register cash handling cpr cpr excel excellent multitasker leadership skills microsoft excel microsoft word multitasker osha certificate strong communication skills team player word pricing shipping credit promote sales sales associate answering dictation general office general office duties laboratory medical records statistics telephones testing,ARTS +director facilities planning design construction executive profile leader working large integrated academic medical center focused integrated business planning facility design development driven operational improvement teamwork experienced aspects facility support construction skill highlights health care business planning experience aspects health care support services team leader process improvement combined facility design full design construction implementation planning new hospital development management integrated staff design construction professionals boundary spanning professional management large capital budgets contract development negotiation multiple project delivery methods hospital acquisition due diligence integrated facility planning across multiple organizations core accomplishments uw health american center fifty bed orthopedic hospital integrated clinics health wellness center 500000 square feet august 2015 opening american family childrens hospital eighty bed full service pediatric hospital nicu picu pediatric oncology full complement outpatient services including imaging center 280000 square feet 2007 opening additional vertical expansion 54000 square feet uw health rehab hospital fifty beds support orthopedic hospital september 2015 opening integrated design construction management departments increase economies scale increase customer responsiveness professionalism managed 1 billion construction projects professional experience june 2012 current company name city state director facilities planning design construction directed complete facility master plan including system wide cross entity planning existing facilities green field site analysis directed planning systems improvement teams design construction acquisition process new orthopedic hospital associated rehab hospital led integration construction interiors art drafting planning design teams initiated development cross entity business planning assessment process capital projects july 1996 may 2012 company name city state director facilities planning managed 800 million capital projects annual budgets exceeding 100 million including coleading construction 80 bed pediatric hospital incorporated lean process improvement methods design facilities projects developed implemented five year facility master plan assisted hospital wide strategic planning initiatives respect facility demand implemented capital project budget development budget tracking project management accounting system strata cap strata track implemented multiple project delivery method rfps contractual documents including consolidation fiscal year design engineering work one master contract negotiated ae construction contracts managed aspects real estate development including property acquisition lease negotiations municipal approval processes primary liaison uw madison school medicine campus planning construction group local communities development issues january 1986 january 1996 company name city state planning coordinator coordinated analysis development implementation clinical programs capital projects coordinated projects campus state project managers performed “ con ” analysis capital projects assisted development quasi private “ public authority ” capital project system meet state wisconsin accountability requirements including creation commercial bond issue finance projects managed capital equipment project budgets excess 500000 annually created institutional wide database hospital space ms access database leased space education 1994 university wisconsin milwaukee city state us masters business administration gpa gpa 375 business administration gpa 375 antioch college city state usa bachelor arts biologypsychology biologypsychology personal information single one 27 year old daughter excellent health hobbies include international biking travel photography skills academic medical center cultural awareness aspects health care construction business planning product line development marketing analysis budget development conceptual design consulting management contract management contracts development database design development interior design real estate acquisition leasing hospital acquisition due diligence additional information chair international board amigos de las americas houston tx member executive committee strategic planning committee finance committee international board 45 million budget founder local board member past president wisconsin chapter amigos de las americas profit organization sponsors young adult volunteer service work latin america international board member board member working capital community needs madison wi microfinance bank like profit a13 million portfolio latin america vice president aloha days incorporated nonprofit organization dedicated promoting volleyball volleyball facilities madison area professional affiliations past president greater madison area health management system society member american society health care executives,CONSTRUCTION +front desk attendant summary graduated bridgewater state university may 2015 bachelors degree aviation management recently started mba aviation program embryriddle aeronautical university worldwide campus concentration international business highlights double citizenship american brazilian excellent english communication skills problem solving abilities decisive critical thinking business systems analysis interests aviation enthusiast commercial pilot licensed anac faa languages bilingual portugueseenglish experience front desk attendant 052015 102015 company name city state fbo business direct service private airplanes marshaling fueling towing aircraft airline operations agent 052014 072014 company name city state aircraft transit coordinator dispatchment company aircraft cargo operations ramp agent 122013 052014 company name city state kept records room availability guests accounts manually using computers assisted guests special requests visits performed bookkeeping activities balancing accounts conducting nightly audits education bachelor science aviation management may 2015 bridgewater state university city state united states aviation management concentration indepth knowledge standard airline operations mba aviation international business present embryriddle aeronautical university city state united states aviation international business study strategic planning international operations aviation related business added core business courses skills aviation management flight aircraft english managerial strategic planning,AVIATION +business development rep summary resultsoriented highenergy ambitious marketing professional successful record accomplishments 10 years experience sales marketing business development passionate skilled social media expert five years experience managing professional social media accounts content marketing major strengths include strong team leadership excellent communication skills competency versatility attention detail well supervisory skills including hiring termination scheduling training administrative tasks thrives fastpaced environments adheres tight deadlines using time management thorough knowledge current emerging digital marketing trends clear vision accomplish company goals proven ability drive company growth brand awareness creative highly effective communications recognized coworkers managers positive selfstarter exceptional work ethic ability multitask three years working virtual environment maintaining record exceeding monthly goals experience company name september 2015 july 2017 business development rep city state reached daily goal set company 90 month generating warm leads contracted vendors sales teams provide business technology services met revenue lead generation goals means proactive outbound prospecting making 200 calls per day used strong selling influencing skills qualify average 1015 quality leads per day logged customer contacts exceptional notes company crm halo attended sales meetings vendor training local trade shows stay current technology saas company name january 2015 february 2017 city state created managed new social media profiles drycon carpets nashville within 3 months achieved highest month sales june 2016 july 2016 sales increased 22 planned executed successful seo ppc campaigns using adsense adwords implemented current marketing trends within digital strategies projects throughout various industries designed responsive userfriendly websites clients various b2b b2c industries build brand awareness increase online traffic generate new repeat sales via wordpress wix godaddy platforms implemented managed seo best practices websites social media posts blogs online content used keyword analysis based industry using spyfu jaxxy created implemented automated email marketing campaigns using mailchimp hubspot aweber created managed andor updated social media presence including industry specific content optimized posts using hootsuite buffer coschedule optimized planned successful online marketing ads targeted audiences based budget spend provided clients via facebook ads twitter ads instagram company name march 2008 may 2014 business development coordinator city state responsible onboarding operations 4 new customers 2012 represented 225m annual revenue 10 new customers 2013 topline contribution organization 56m equaled 18 ytd growth 102 plan key account relationship management top 3 fulfillment customers saved 400000 business competitive threat despite 4 higher price worked crossfunctionally operations implement b2b solutions client specific oversight margin management impacting 125 improvement profitability competitive wholesale distribution business achieved new account sales quota 6 7 years 975 plan key contributor startup business unitdivision implementing ecommerce fulfillment solution resulted 12m first year launch assisted designing literature webinar content education materials internalexternal communication value proposition prospective customers still utilized today managed enrollment booth setup multiple trade associationshows per year recruited 28 multimillion dollar distributor accounts 3 years comanaged travel expense budget plan excess 56k annually coordinated travel support required service high profile customers briefed vp business development daytoday issues affecting business development identified areas opportunity improvement designed created marketing collateral sales meetings trade shows company executives saving ndc thousands dollars creative outsourcing year implemented evolved highimpact strategies target new business opportunities tap new markets developed improved marketing promotional opportunities nontraditional markets newexisting member recruitment monitored market conditions product innovations competitor activity adjusted sales approach address latest market developments existing future accounts delivered exceptional customer service existing accounts prospects strengthen customer loyalty provided executive level administrative duties needed including january 2005 january 2008 assistant site manager city state assisted managing team 5 professionals performed administrative duties needed performed managerial duties absence site manager keep business activities progressing served mentor junior team members influenced grow professionally within company streamlined strategic initiatives ensure maximum amount mortgage loans closed month regions bank created new processes systems implemented increase customer service satisfaction resolved data issues completed appraisals title work timely manner submitting completed documents regions mortgage processing center managed quality communication customer support product representation top client regions bank education training full sail university masters science internet marketing internet marketing university phoenix bachelors science marketing business marketing business july 2016 accredited medical sales hida january 2010january 2013 digital marketing shaw academy august 2016 blogging content management shaw academy february 2017 web development shaw academy skills administrative duties ad ads approach b2b budget planning budget business development competitive content content management crm client clients customer service customer support designing ecommerce email email google analytics html image notes managerial managing marketing strategy marketing market marketing collateral materials medical sales meetings mentor 97 mortgage loans online marketing processes project management quality recruitment relationship management selling sales strategic trade shows web development websites,BUSINESS-DEVELOPMENT +general hr assistantoffice assistant summary effective communicator team leader excellent time management skills familiar daily office operations experienced diffusing staffing issues ensure activities completed expeditious manner independent worker effective organization planning oral written communication skills able multi task meet deadlines efficiently accurately microsoft office programs computerized business systems highlights new hire orientation exceptional interpersonal skills personnel records maintenance inventory control staff training supervision training accomplishments promoted call center manager 1 year researched calmed rapidly resolved client conflicts prevent loss key accounts worked company systems live support diligently completed assigned tasks working overtime needed experience august 2010 february 2016 company name city state general hr assistantoffice assistant greet screen patients visitors staff via telephone person medical department related programs answer inquires provide quality service meets needs patients clients well customers payers families referrers staff general clerical duties including photocopying fax mailing maintains inventory medical supplies instruments maintain electronic hard copy filing system retrieve documents filing system maintains office equipment monitors maintains office supplies forms handle requests information data insurance authorizations consult insurance carriers determine obtain authorization medical consults resolve administrative problems inquiries prepare written responses routine enquires prepare modify documents including correspondence reports drafts memos emails schedule coordinate confidentialsensitive information patient matters authorized persons november 2009 april 2010 company name city state customer service specialistcall center gather assembles fiscal data prepares various reports monitor expenditure funds resolve operational issues arises center receive responds questions complaints public recruit train develop work schedules guides staff manage daytoday activities call center absence manager store retrieve distribute information staff clients organization schedule client appointments maintained highly confidential information december 2005 december 2008 company name city state human resources assistant maintain organized job files positions position documentation applicant data interview notes put together new hire packets new employee folders hr department draft correspondence including offer letters resume acknowledgements etc process new hire termination paperwork workflows including filing serves main point contact payroll related information maintain employee personnel benefits files prepare correspondence letters memos presentation material documents spreadsheets coordinate prepare new hire orientations use computers input extract query research data personnel database systems well performing office applications evaluate applicants basic compliance regards position specifications scheduled interviews physicals performed background checks new employee orientation create employee surveys zarca interactive software assist necessary education materials managersemployees including workshops manuals employee handbooks standardized reports work closely employee relations manager human resources deescalate issues propose resolutions execute action plans order organizational challenges preparation maintenance reports necessary carry functions proper disciplinary action unemployment review hearings support lead special projects needed december 2002 april 2005 company name city state assistant manager assisted endusers variety tax preparation related issues supervise train staff develops oversee completion work monitors expenditure funds store retrieve distribute information staff clients organization ensure staff members could use system effectively properly transmit documents internal revenue service receive responds questions complaints public purchase inventories stores merchandise supplies equipment august 1999 december 2005 company name city state senior customer service representative updating customers information inputting recent financial data provide training support employees banking procedures terminology answer customer inquiries completed troubleshooting banking software provide daytoday guidance coaching support management staff receive responds questions complaints public develop oversees completion work projects complete projects assigned including information gathering tracking education strayer university city state associates degree business administrationhuman resources business administrationhuman resources prince georges community college city state essentials human resource management certificate program skills administrative banking basic benefits call center clerical coaching client clients database documentation employee relations fax filing financial forms funds human resource management human resources hr insurance maintains inventory letters notes mailing materials office applications office monitors office equipment organizational payroll personnel quality research spreadsheets surveys tax preparation telephone employee handbooks troubleshooting workshops,HR +sales associate summary yoga instructor highly energetic outgoing detailoriented handles multiple responsibilities simultaneously providing exceptional customer service servicefocused professional friendly team player quickly learns masters new concepts skills extensive cash handling experience skills microsoft word office excel power point mindbody software excellent telephone étiquette extremely organized good time management skills works well pressure experience 012017 current sales associate company name city state greet customers points throughout store maintain constant presence sales floor assist customers answer questions store products seasonal trends communicate current sales deals store maximize sales provide assistance customer service fitting rooms replenish fold hang tidy garments throughout day maintain instock presentable condition assigned areas work cash register process transactions time efficient manner handle returns merchandise unload delivery trucks unpack merchandise execute reductions price changes label merchandise security tags 082015 122016 health information specialist company name city state maintain patient medical records accordance nmhi state federal regulations organize files collect data analyze data errors accurately enter information various computer programs keep sensitive customer company information confidential research unnamedorphan papers ensure proper patient identification file proper patient medical record mail fax requested information per hipaa guidelines facilities keep log records sent scan file medical information daily emr review documents eliminate duplicates verify crossreference information health information management systems ensure document accuracy provide attentiveness quality timeliness accuracy emr patient care legal revenue research regulatory needs communicate politely professionally medical facilities insurance companies coworkers management physicians patients others 012012 042016 yoga instructor company name city state plan yoga sequences prepare class content format appropriate student level styletype yoga class provide safe environment students feel comfortable move level pace throughout class observe students guide correct poses correct necessary skill improvement offer modifications classes accommodate different levels students promote balance body mind effective teaching demonstrations maintain clean yoga mats blankets props sub classes teachers maintain positive relationships members encourage continued class attendance provide health wellness information address concerns support cocreation nonjudgmental fun environment optimize learning 032012 052013 front desk office assistant company name city state greet check students sign students classes enter students information provide advice customers regarding particular products services advise customers utilization care merchandise assist display promotion merchandise maintain sales records receive payments classes andor yoga merchandise cash cheque credit card maintain manage calendar file liability waivers maintain digital records collect sort distribute prepare mail messages studio owner help promote studio print onsite events perform duties cleaning floors mats lobby office area education training july 2016 bachelor arts psychology university new mexico city state united states gpa 365 recipient presidential scholarship july 2015 psychology vu amsterdam city state netherlands gpa 35 june 2014 university california santa city state gpa 326 participant national student exchange program skills organize files patient care sales,SALES +concrete laborerfinisheroperator professional summary versatile concrete laborer accustomed working various environments taking multiple tasks exceptional work ethic stamina reliability offering many years history construction experience excellent attendance record reputation reliability hardworking concrete laborer adept completing tasks quickly correctly maximize team productivity job efficiency knowledgeable mixing pouring smoothing concrete onsite well work precast pieces focused concrete laborer strong attention detail commitment safety environment bringing understanding appropriate protective measures correct equipment operation effectively contribute team success dedicated responsible work work history concrete laborerfinisheroperator 032020 042021 company name city state measured precise amounts concrete verified levelness improve quality finished product installed rebar molded expansion joints edges concrete projects operated equipment forklifts safely efficiently complete site work demolished repaired old concrete surfaces shoveled materials dirt gravel asphalt leveled smoothed finished surfaces poured concrete construction projects adhered safety reporting procedures wore correct clothing protective equipment jobs monitored inventory key tools materials used project site provide consistent availability reviewed project documentation blueprints prioritize schedule job tasks engaged customers subcontractors provided timelines project completion utilized crane jackhammer observing manufacturers safety procedures corporate standards applied concrete fabrication techniques achieve tasks routinely lifted moved items weighing 250 pounds completed physically demanding tasks lifting 250 pounds move job materials maintained clean safe worksite mixed spread patched concrete specifications assigned projects concrete construction laborer 012015 032020 company name city state installed rebar molded expansion joints edges concrete projects measured precise amounts concrete verified levelness improve quality finished product operated equipment forklifts safely efficiently complete site work shoveled materials dirt gravel asphalt wore correct clothing protective equipment jobs leveled smoothed finished surfaces poured concrete construction projects demolished repaired old concrete surfaces operated crane jack hammer break cement assisted foreman driver positioning truck moved discharge chute guide concrete forms adhered safety reporting procedures engaged customers subcontractors provided timelines project completion reviewed project documentation blueprints prioritize schedule job tasks monitored inventory key tools materials used project site provide consistent availability set forming materials prepare pouring concrete mixed spread patched concrete specifications projects lead dishwasher 092003 012015 company name city state washed sanitized dirty dishes hand using dishwasher efficiently loaded unloaded dishwashers cleaning hand large pots type items used often kitchen staff stepped additional roles busy times boost coverage important stations helped team meet expected demands restocking work areas throughout restaurant server stations salad bars supply cupboards kept kitchen areas neat clean removing trash organizing supplies troubleshot equipment malfunctions completed minor repairs keep equipment functioning washed equipment surfaces refrigerators areas applied sanitizing chemicals kept work area clean dry free debris prevent incidents accidents worked chemicals detergent rinse agents sanitizers protect customer health maintained proper temperatures behaviors controls meet exceed health department standards oversaw incoming deliveries including unboxing supplies shelving stock rotating items increased machine efficiency scraping prewashing dishes assisted kitchen prep work help operations run smoothly meet customer needs completed extra cleaning work garbage cans racks dry storage areas fixtures keep kitchen spotless cultivated strong customer relationships generate repeat referred patronage offering spotless dishes paid close attention instructions supervisor completed tasks time established great relationships staff promoting teamoriented atmosphere use communication education high school diploma 052003 escambia high school city state skills forklift operation power tools cleaning commercial construction heavy lifting predictive preventive maintenance materials packing concrete mixing new construction,CONSTRUCTION +fitness trainer professional summary articulate certified personal trainer driven succeed strategic planning client relationship management expert looking advance career planet fitness take member oriented approach reach much larger scale members core qualifications broad background fitness industry graduated top 10 graduating class 15 years motivating people coach getting people perform high level diverse background coachingfitnesssales expert communicator help drive success motivate cprfirst aid certified asfa certified fitness trainer 10 years public speaking engagements sport softball prospective coaches experience fitness trainer august 2014 current company name city state taught implemented classes pepf schedule made great relationships members gave 1 designed specific workouts member made available make members feel special added biggest loser class make effective enjoyable members taught 40 classes per week assistant softball coachrecruiting coordinator january 2013 current company name city state plan organize conduct practice sessions plan direct physical conditioning programs enable athletes achieve maximum performance identify recruit potential student athletes attending games sending recruitment letters meeting conducting tours potential recruits campus ability use frontrush application daily monitor recruiting database maintain relationships potential studentathletes coached 2013 nac rookie year staff 2013 coach year honors assistant softball coachstrength conditioning coach september 2012 august 2013 company name city state aided finding colleges fourteen members team ranging division division iii built strong networking relationships college coaches level able travel across country time hone skills serve tournament host including scheduling games staff outside vendors golf department managersenior sales january 2011 december 2012 company name city state sold arranged delivery insurance financing service contracts merchandise placed special orders call stores find desired items maintained knowledge current sales promotions policies regarding payment exchanges security practices recommended selected helped locate obtain merchandise based customer needs desires increased sales golf department 30 year one 20 year two practiced customer service high volume busy environment athletic department assistantgame day managerfitness center coordinator september 2006 august 2010 company name city state scheduled athletic facility requests athletic department well outside interests scheduled usage maintained athletic department vehicles use athletic department well school departments processed athletic department purchase orders managed orders received within athletic department participated faculty college committee activities represented institution community campus events meetings institution personnel accreditation processes managed equipment six varsity sports intramural programs acted site manager soccer basketball softball events campus also managed field maintenance athletic facilities campus included soccer softball field along college gymnasium scheduled studentworkers ensure fitness center date also made recommendations new equipment made sure equipment maintained date assistant softball coach january 2004 august 2011 company name city state member 2005 nfcaspeedline national coaching staff year 2005 2006 conference championships winning season one season including program best 31 wins 2010 qualified post season play season region runnerup 2005 coached seven nfcanjcaa allamericans nine academic allamericans education ba sport recreation management may 2014 new england college city state gpa graduated magna cum laude sport recreation management graduated magna cum laude aa liberal arts may 2005 sussex county community college city state liberal arts work history company name company name skills academic coach coaching contracts customer service database delivery financing insurance letters meetings nac networking personnel policies processes recruiting recruitment sales scheduling,FITNESS +accountant summary accomplished resultsoriented finance professional consistently meets deadlines increases department revenue highly skilled increasing productivity detailed cost analysis highlights microsoft office intermediate microsoft office components excel word powerpoint outlook access familiar macros vlook ups calculating formulas manipulating reports well smart view running query reports creating reports sap peoplesoft navigate within resource one retrieve financial reports run queriesfinancial modeling superior time managementcomplex problem solving accomplishments led development reconciliation system increase productivity efficiency increased effectiveness 25 compliance enforcement implementation new quality control system experience accountant aug 2014 current company name city state analyze federal state private documents including restricted nonrestricted grant contracts create financial models analysis accounts within department present monthly financial report principal investigators provide brief summary funding increase productivity fifteen percent within department analyzing open pos analyze evaluate operation financial systems prepare recommendations documents update fiscal services related policies procedures respect operating systems streamlined reconciliation process accurate efficient automated process completes special projects assigned department administrator staff accountant dec 2012 aug 2014 company name city state full cycle accountant several operating companies within sysco foods company completed issued weekly monthly quarterly financial statements operating companies review submit corporate office uplaod run reports business objects cfo ofoperating company review verified journal ledger entries cash check payments purchases expenses trial balances examining authenticating inventory items prepared monthly pl several operating companies within sysco corporation research variances reviewed transactions gl accuracy researched transactions deviate purpose account reconciled aging ar transactions performed financial analysis identified explained deviations planned historical data assisted evaluating control systems accounting process ensure operating companies comply gaap well provided necessary information internal external auditors needed basis reviewed account reconciliation accountants timely manner accountant auditor jan 2010 feb 2012 company name city state served accountant auditor within department financial services role consisted utilizing software applications compile retrieve summarize accounting information analysis reporting purposes examined accounting source documents accuracy completeness compliance departmental state rules regulations agreements provided financial trainings 240 faculty staff employees enforce rules regulations procurement card set set state texas procurement regulation maintained controlling records required ensure accuracy data entered accounting system identified reported situations compliance pvamu internal controls policies procedures recommending improvements accounting process optimize internal control performed duties compliance gaap company department policies procedures internal controls sarbanesoxley requirements reviewed expense report irregularities recommended corrective measures improve internal controls prepared adjusting closing entries statements analyze financial operations education masters science accounting may 2011 prairie view university city state accounting bba accounting dec 2009 prairie view university city state accounting professional affiliations cpa candidate participated various community activities including phi beta lambda national association black accountants texas society cpas beta gamma sigma greater womens chamber society completed research operations curriculum 2015 skills account reconciliation accounting system ar budget business objects closing contracts financial analysis financial controls financial operations financial reports financial statements gl grants inventory invoicing ledger macros access excel microsoft office office outlook powerpoint word monitors operating systems peoplesoft policies processes procurement reporting research sap sarbanesoxley training materials view,ACCOUNTANT +operations technician summary obtain solidify careeroriented position learn valuable skills processes contribute best abilities goals objectives growth organization highlights osha certified alliance safety council 2014 experienced following software visio studioone protools ableton live zbrush corel painter alchemy adobe photoshop adobe illustrator adobe dreamweaver adobe premiere cool edit pro excel access database among others experience april 2014 current company name city state operations technician become familiar new projects respective layouts strategize best course action advising clients staging materials working stations highest efficiency maintain good working relations plant personnel exhibiting high quality expertise expected individual plants set rules order quality representation company properly training use equipment specified product manufacturers ensure efficient equipment life ensuring jobs properly prepared identifying inventory needs well visually inspection ensuring equipment testing date taking personal ownership tasks exhibiting pride completed tasks ensuring always position learn order grow asset company july 2011 november 2014 company name city state store manager maintain orderly efficient work environment delegating tasks employees based individual skill sets provide high level customer relations product knowledge product placement efficiency superior customer service maintain status quo product supply daily inventory bulk ordering oversee daily deliveries enforce mandatory scheduled rotating products hire train new employees may 2010 july 2011 company name city state certified quality assurance agent troubleshoot test parameters computer games ensure desired intended design functions throughout accordance intent game title data entry using databases requiring knowledge access query etc work long diligent hours title approaches estimated release date credited end game credits three major game titles tiger woods pga tour 2012 ea sports mma nhl 12 january 2009 may 2010 company name city state department manager maintain high quality customer service answering questions suggesting available options providing fullserve service complete tasks assigned management timely thorough manner maintain sanitary customer friendly work environment ensure proper opening closing department work employees meet desired production goals january 2006 january 2009 company name city state industrial wallpaper hangerpainter quality wall covering selfemployed baton rouge surrounding area identify expectations individual contractors formulate design work strategy meet desired goals provide detailed measuring cutting highvalue material ensure efficient project costs maintain quality highly trained installation commercial vinyl wall covering multitude variation intricate patterning 30 foot murals hotels etc operate industrial machinery pastemachines forklifts elevator tower transport maintain healthy work relationships tradesmen working area arranging situationspecific allotted working times includes experience gained plant work administrative buildings required sitespecific training education 2014 baton rouge community college city state united states applied science entertainment technology audio engineering fall 2013 internship presonus audio baton rouge sales department warehouse department event planning inputting receiving international domestic orders navision software contact clientele regarding shipment billing orders loading unloading installation equipment various trade shows applied science entertainment technology audio engineering 2014 central high school city state united states general studies high school diploma gpa recipient robert c byrd scholarship gpa 365 deans list standing art ap award scholarship art institute chicago skills adobe dreamweaver adobe illustrator adobe photoshop adobe premiere audio billing closing cool edit pro corel customer relations customer service data entry databases event planning forklifts inspection inventory machinery materials access access database excel navision painter personnel protools quality receiving repairing safety sales strategy trade shows troubleshooting,DIGITAL-MEDIA +patient advocate summary highly driven organized motivated patient advocate 7 years experience healthcare field customer relations skilled providing compassionate efficient patient care background clinical settings experience leading team new hire training billing claims records management experience 012016 current patient advocate company name city state served liaison patient hospital coordinate patient care provided patient staff support better facilitate communication referred clients social service agencies home health hospice worked call emergent patient needs provided offsite visits local hospitals offer emotional support established patient provider boundaries ensure appropriate behavior 052015 122015 claims eligibility benefits specialist iii company name city state identified resolved discrepancies patient eligibilityinsurance coverage assisted maintaining developing procedure manuals trained new hires eligibility benefit claims processes aided development strategies revenue cycle initiatives managed updated executed claims processing well assisted team members adjudicating claims developed streamlined methods standard operating procedures worked patients obtain summary plan descriptions ensure proper timely claim adjudication 052013 052015 certified data entry pharmacy technician company name city state work home carefully reviewed patient medical histories diagnoses properly interpreted prescriptions input written date patient information physician ids medication name strength correct appropriate directions quantities dosage additional patient allergies diagnoses entered prescriptions epost system efficiently without errors researched cpt icd9 coding discrepancies compliance reimbursement accuracy maintained knowledge proper procedures medical updates changes state federal laws 092009 052013 lead certified pharmacy technician company name city state interviewed trained new technicians greeted patients obtained personal information medical history interpreted typed prescriptions accurately dispensed drugs released patients retained knowledge drug names generics well knowing proper doses sig codes quantities drug classes responsible using computer system type prescriptions abide hipaa state federal regulations interacting patients doctors insurance companies carried many tasks necessary within pharmacy created work rotation schedules filed 709 forms handled medturn supply orders etc education training master public administration health care management grand canyon university city state health care management 2011 bachelor science family human development arizona state university city state family human development skills allergies attention detail cpt clients emotional support forms home health hospiceicd9 ids insurance leadership law medical terminology coordinate patient care processes coding quality assurance safety selfmotivated team player type written,ADVOCATE +hr contact center specialist summary forwardthinking professional various experience human resources sales customer service education offering excellent communication computer skills highly organized meticulous skills ms office suite selfmotivated professional team leadership meeting deadlines time management skills experience 072016 current hr contact center specialist company name city state answer resolve employee peoplemanager issues including navigational support processing corrective transactions required provide advice complete requests andor options next steps based scenarios could include guidance related completing hr responsibilities year end compensation midyear yearend processes resource planning guidance related making employee data changes new hires transfers terminations retiring guidance related administration employee programs service recognition ptovacation entitlement time administration maintain adherence auditcompliance regulatory requirements provide support hr policies processes procedures including knowledge benefits payroll processes transactions peoplemanager responsibilities employee programs services including navigational support hr systems employees peoplemanagers hr community addition duties taken initiative part new hire training women leadership support colleagues helping improve metrics quality calls displaying leadership leadership providing opportunity part projects come pipeline 102014 072016 admissions representative company name city state conduct facetoface personal interviews telephone interviews email correspondence identify high school adult student prospects determine educational needs concerns interests closely assists mentors students admissions process ensure compliance applicable company policies procedures laws regulations participates school retention efforts maintaining productive contact hisher active students graduation 052014 102014 recruiting coordinator 032014 052014 branch coordinator company name city state conserve database storage retrieval assessments participate coordinate appropriate job fairs sponsored hti clients site coordination interview activity run everifies uphold payroll information collecting calculating entering data bring uptodate payroll records entering changes exemptions job title departments resolve payroll discrepancies maintain payroll operations following policies procedures protect payroll operations keeping information confidential compile interview packages exempt nonexempt perform criminal background checks duties required support team maintain manage front desk operations track monitor branch applicant flow weekly data entry applications received manage direct office traffic answer screen incoming phone calls transfer needed schedule weekly orientations candidate pool identified recruiters responsible overall maintenance filing systems duties required education training june 24 2013 mba business finance strayer university city state business 40 graduated honors finance may 7 2011 bachelor arts communication concentration mass communication fayetteville stateuniversity city state communication concentration mass communication 3583 graduated magna cum laude deans list personal information activities honors greenville society human resource management gshrm 20152016 society human resource management shrm 20152016 treasurerguardian chapters fundschair budget finance committeepi zeta omega chapter alpha kappa alpha sorority inc 2014 alpha chi national honor scholarship society 20132015 golden key international honour society 20122015 golden key international honour society education literacy service director 2012 connections committee chair delta alpha chapter alpha kappa alpha sorority inc 20102011 alpha kappa alpha sorority inc 2010present delta alpha chapter 20102011 pi zeta omega chapter 20132014 skills benefits interpersonal skills clients data entry database email filing hr leadership team leadership ms office suite office multitasking next payroll policies processes quality recruitment selfmotivated staffing telephone telephone etiquette phone time management year end yearend additional information additional information,HR +construction manager summary technical support professional extensive background enjoys troubleshooting find solutions technical issues accomplishments effective administrator human material resources able take project blueprint contract stage complex troubleshooting finalization capable delegating prioritizing workload scheduling manpower equipment materials monitoring productivity quality safety coordinating project achieve ontarget timely seamless completion estimating strong analytical skills able research cost time factors order formulate competitive project bids protecting bottom line sensitive budget constraints keen ability properly allocate expenditures profitably manage expenses within preset parameters communication articulate negotiator presenter advocate company spokesman provide viable liaison various professions disciplines trades crafts multiple levels management employees manpower development proven ability motivator trainer team builder successful matching talent need able identify develop desirable personnel skills experience construction manager oct 2013 current company name city state manage aspects new home construction projects including customer relationship building acquiring proper building permits budget creation scheduling construction overseeing field operations direct personnel operations conduct hiring schedule subcontractors product material delivery manage multiple simultaneous custom homes ranging price 600000 16 million omaha surrounding communities oversee jobsite safety measures municipal building code compliance per jurisdiction construction manager jan 2010 oct 2013 company name oversaw managed 30 million year production build custom higher end townhomes copper ridge subdivision omaha ne worked closely developer provide daily updates progress reports every construction project job duties included pulling permits scheduling construction hiring subcontractors negotiating contracts creating budgets estimating jobsite safety personnel training overseeing field operations collaborated sales team marketing homebuyers improve sales process provided input creative ideas new homebuyers order create unique enjoyable home building experience constructed 85 114 total homes built less 3 years managed construction 17 single family homes saddlebrook villas subdivision general contractor aug 2007 current company name independent contractor specializing remodeling services new construction residential commercial settings residential projects include basement kitchen bathroom remodels deck building room additions sunrooms commercial projects include retail office build small large businesses provide selfperforming contracting either general contractor subcontractor specialize restoration older homes modern updates improvements helped facilitate multistate retail outlet store build omaha steaks completed retail space build complete nutrition franchise multiple states coordinated building multiple scooters coffee shops lincoln ne olathe ks west des moines ia omaha ne remodeled multiple cubicle office spaces mutual omaha fdr dtn remodeled press room wowt news station omaha ne remodeled bellevue foot ankle clinic bellevue ne education professional development current student randal school real estate licensed class c contractor city omaha insured bonded city omaha registered contractor nebraska department labor education osha certified 10 hours icc residential class c certification irc 2009 lead abatement certified experienced user scheduling software microsoft project builder trend 2012 itt technical institute school drafting design city state certificate completion advanced network technologies omaha nebraska 2001 msce windows 2000 server andprofessional diploma computer programming specialist institute computer science 19901992 coursework mainframe programming languages bal jcl cobal skills bal budgets budget c cobal computer programming negotiating contracts delivery estimating fdr hiring jcl mainframe marketing office microsoft project network new construction developer personnel personnel training press programming progress real estate relationship building retail safety sales scheduling trend unique windows 2000 server,CONSTRUCTION +teacher professional summary highly organized detailoriented administrative professional 10 years experience supplying thorough organized administrative support senior executives skills filing data archiving employee training development critical thinker microsoft office excel publisher powerpoint word multiline phone proficiency advanced clerical knowledge invoice processing accounting familiarity appointment setting social media knowledge works well pressure excellent planner coordinator accurate detailed customer serviceoriented articulate wellspoken database management teachingtutoring technological instruction effective time management work history teacher 082013 current company name – city state develop implement engaging effective studentcentered lessons reading phonics math science social studies writing language arts use activities songsraps materials enhance student learning selfesteem create multisensory literacy content based workstations conducted parent conferences faculty team meetings actively participated activities included assessing student progress assigning grades taking attendance recess duty keeping parentsguardians informed weekly progress reportsbehavior charts phone calls email teacher intern 012013 052013 company name – city state develop implement engaging effective studentcentered lessons subject areas diverse group second grade special regular education students use activities songs materials enhance student learning selfesteem designed implemented interactive science unit energy worked collaboratively teachers professionals create effective lessons met learning needs abilities students legal secretaryoffice manager 122011 122012 company name – city state managed office supplies vendors organization upkeep screened applicant resumes coordinated phone inperson interviews answered managed incoming outgoing calls recording accurate messages contacted clients schedule appointments discuss progress cases worked team attorneys administrative assistants fellow legal assistants entered new cases company database developed organized maintained filing retrieval systems files court proceedings created indexed maintained client binders assisted attorneys collecting information employment medical records teller 082010 032011 company name – city state balanced daily cash deposits bank vault inventory zero error rate processed sales referrals promoted bank services products trained employees cash drawer operation researched resolved customer issues accounts processed cash withdrawals treasury tax loan payments reported daily averages shortages management administrative assistant internship 082009 052010 company name – city state planned prepared coordinated logistics documents materials board meetings committee meetings staff events answered managed incoming outgoing calls recording accurate messages greeted screened numerous visitors including vips vendors interview candidates directed correct office coordinated scheduled arranged meeting travel calendars including business social events student aideadministrative assistant 122008 122010 company name – city state directed guests routed deliveries courier services screened applicant resumes coordinated phone inperson interviews answered managed incoming outgoing calls recording accurate messages maintained clean reception area including lounge associated areas completed data entry tracked resumes maintained applicant tracking system accounts receivable administrator 062006 052008 company name – city state facilitated successful internal external audits sound thorough documentation monitored payments due clients promptly contacted clients past due payments supervised invoice processing purchase orders expense reports credit memos payment transactions reviewed collection reports determine status collections amounts outstanding balances performed accounts receivable duties including invoicing researching chargebacks discrepancies reconciliations administrative assistant 062005 062006 company name – city state managed office supplies vendors organization upkeep screened applicant resumes coordinated phone inperson interviews answered managed incoming outgoing calls recording accurate messages completed data entry tracked resumes maintained applicant tracking system assessed urgency priorities accepting declining appointments meetings ceo coordinated scheduled arranged meeting travel calendars including business social events coordinated board committee meetings including schedules information preparation distribution dental assistant 092004 062005 company name – city state set examination room dental trays preparation examinations procedures successfully assisted dentist performing fourhanded dentistry chairside duties accurately recorded treatment information patient records competently prepared dental materials including cements amalgams composites diligently cleaned instruments work areas accordance sterilization disinfectant protocol successfully completed osha ada hipaa compliance trainings competently exposed developed mounted dental xrays intraoral extraoral customer service representative 082003 032004 company name – city state possess strong multitasking abilities organizational skills accomplish tasks busy environment effectively managed highvolume inbound outbound customer calls answered constant flow customer calls 150 calls queue per minute addressed resolved customer product complaints empathetically professionally defused volatile customer situations calmly courteously accurately documented researched resolved customer service issues met exceeded service quality standards every review period additional information 20132014 louisiana highly qualified teacher compass score4 education bachelor science elementary education 2013 university louisiana lafayette state,TEACHER +summary kitchen manager six years boh operations demonstrated team leadership excellent staff management skillsi also motivated chef 5 years experience fastpaced restaurant kitchens looking work company put talent skill good use hands manager well respected amongst employees staff members nothing giving work hard earn every title promotion ive ever held give 110 always focus goal give every best afraid start bottom line cook sous chef work way top good respectable company hard working food service professional kitchen manager catering events chef highlights servsafe certified high volume production capability focused disciplined welltuned palette focus portion cost control inventory management familiarity bilingual englishspanish chef sun tower hotel fort lauderdale beach cash handling reliable punctual reliable team worker neat clean professional appearance comfortable standing long time periods delivers exceptional customer service commercial deep fryer slicer operation proven leader american cuisine expert willing work pressure excellent multitasker culinary knowledge fluent spanish restaurant management ethnic foods preparation food cost control specialist successful kitchen staff supervisor interviewing training ability nonsmoker plate presentation skills proficiency inventory ordering reliable punctual committed customer service experience company name city state kitchen manager catering events chef 072011 012014 apportioned served food facility residents employees patrons checked quantity quality received products cleaned prepared various foods cooking serving managed kitchen operations high grossing fastpaced fair concession kitchen developed variety menu items catering customers food allergies diet restrictions glutenfree vegan items trained staff twenty three employees correct facility procedures safety codes proper recipes plating techniques examined trays ensure contained required items inspected dining serving areas ensure cleanliness proper setup managed preparation presentation desserts catered eventsoversaw 8cooks 17 staff members part overall back house operations oversaw meal wheels operation saint luice county company name city state kitchen manager executive chef 012008 062011 checked deliveries signed products received performed tableside food preparation including carving meats boning fish fowl preparing flaming dishes regularly inquired member guest satisfaction anticipated additional needs fulfilled requests effectively used items stock decrease waste profit loss seasoned cooked food according recipes personal judgment experience ensured firstinfirstout system ingredients labeled stored properly oversaw kitchen employee operations ensure production levels service standards maintained regularly inquired member guest satisfaction anticipated additional needs fulfilled requests company name city state executive chef 022005 022008 delivered exceptional dining experience friendly fast service consistently adhered quality expectations standards accurately recorded orders partnered team members serve food beverages exceeded guests expectations regularly checked guests satisfaction effectively communicated kitchen staff regarding customer allergies dietary needs special requests answered questions menu selections made recommendations requested maintained knowledge current menu items garnishes ingredients preparation methods served meals snacks employing families guests served residents guests meal times speed efficiency responded resident guest complaints regarding food service provided guests menus prepared special diet foods salads desserts nourishments company name city state lead line cook 022001 012005 served fresh hot food smile timely manner communicated clearly positively coworkers management cut chopped food items cooked grill fryers operated largevolume cooking equipment grills deepfat fryers griddles accurately measured ingredients required specific food items carefully maintained sanitation health safety standards work areas prepared buffet salad bar dinner service checked deliveries signed products received delivered exceptional dining experience friendly fast service accomplishments recognized peers management going beyond normal job functions successfully managed kitchen staff 40 employees high volume dinner services 500 diners night communicated kitchen staff dietitians doctors assure compliance complex frequently changing dietary needs clients baked roasted broiled steamed meats fish vegetables foods checked temperatures freezers refrigerators heating equipment ensure proper functioning cleaned inspected galley equipment kitchen appliances work areas cleaned sterilized equipment facilities ensured freshness food ingredients checking quality keeping track old new items rotating stock executed daily production lists goals helped preparation setup service catering events planned menus according employers needs diet restrictions prepared food items education ged culinary arts 1996 lyndon b johnson city state usa graduated ged culinary certificate station cook associate applied science culinary arts 1999 lincoln college city state usa graduated top 5 class courses hospitality restaurant management basic vocational certificate prep cook nutrition courses classes restaurant facility operations coursework food beverage operations serve safe management certifications serve safe aa applied science station cook certificate four dietary certificate languages bilingual spanishenglish 13 creole skills grill cook specialist fry cook specialist saucier soups salads specialist inventory specialist menu catering planner waste management specialist sautee broiler specialist event planner expert preparing daily specials scheduling profit lost specialist team player excellent customer service training employee,CHEF +financial technician summary diligent driven financial technician achieved success variety roles increasing levels responsibility effective communicator teambuilder strong analytical management organizational skills highlights fiscal budgeting knowledge analytical effective time management inspiring team leader peopleoriented safetyoriented production scheduling hazmat training strong communication skills accounting operations professional natural leader exceptional problem solver customerservice focused flexible reliable accomplishments accounting skills operated computers programmed accounting software record store analyze information auditing extensive experience financial statements audits reviews compilations audits governmental organizations accounting skills operated computers programmed accounting software record store analyze information training responsible providing vision guidance group 8 employees training sufficient project plans procedures supervision trained civil service workers perform general warehouse duties trident refit facility standards experience financial technician 052010 current company name city state verified reconciled budget accounts 8 various class submarines totaling 20 million dollars annually reviewed updated daily monthly bor budget operating report optar operating target report perform weekly safety training maintain safe working environment 8 personnel normal working hours ensure obligated expenditures agreement monthly financial unfilled order listings utilize following navy accounting systems standard account systems fleet stars fl submarine logistics data base sldb onetouch web lips vlips erp material handler 102006 052010 company name city state performed various duties involved analytical managerial work associated receiving handling maintaining controlling material controlled combination walk vault classified material kept properly turned appropriate personnel handled stored following material level 1subsafe material naval reactor plant components strategic weapons systems material trident planned equipment replacement triper depot level repairable dlr properly training new employees safe use mhe material handling equipment offloading trailers trucks flatbed trucks storekeeper first class 022003 102006 company name city state review place emphasis various management reports computer files identification correction errorsexception codes make judgmental decisions analysis issue involved choose course action resolve correct update submarine logistic database sldb information work independent communicate liaison inventory control point defense logistics agencies general service administration fleet industrial supply centers government commercial agencies well global submarine community worked boat monitor 2 trident submarines job also consisted performing requisitions boat drops monitoring submarine requisitions updating current status completion data order tracking high priority requirement timely completion submarine refit emergent repair period interpret apply instructions related data ie federal department defense naval supply system regulations policies methods procedures related inventory management traffic storage issue processing responsible material management initial planning provisioning requirements determination acquisition distribution accountability ultimate issue consumption retention disposal knowledge acquisition processes automated records control systems carcass tracking material substitution criteria well storage issue disposal processes required database administrator aviation storekeeper second class 031999 032003 company name city state database administrator naval aviation logistic command information system nalcomis aboard uss kearsarge lhd3 3 years assigned aviation supply divisions6 aviation intermediate maintenance department aimd expedited material ordered marine group aviation ground support using various supply systems listing fed log icp aviation material maintenance repair listing ammrl intermediate material repair list imrl performed storeroom inventory inspections 12 storerooms throughout ship uss kearsarge upon receiving new supply officer turnin depot level repairable dlrs aviation intermediate maintenance depot aimd repair maintained aviation depot level repairable storeroom totaling 182 million dollars procurement navy opn accounts purchasing knows types uses purpose appropriations funds reconciles financial listings prepares budget reports requisitions repair parts supplies forms publications tracks status requisitions cradle grave supervises working parties handling stores controls inventory using adp procedures maintains interprets reports records prepares open purchases documents applies regulations maintain security materials documents redistribution disposition government assets send depot level repairable dlr drmo atac various inventory control points icp aviation storekeeper second class 121995 121998 company name city state performed duties issuing material squadrons shipping receiving performed various warehouse inventories provided logistic support customer service 8 aircraft tenant commands attached base including one top secret aircraft squadron expedited material high priority listing maintaining liaison military federal supply sources commercial manufactures vendors resolution material problems expediting material delivery determining material services availability aid management reports computer inquiries system nonsystem material service requirements coordinate customers identify priority jobs material requirements identify analyze prepare applicable research data via pc inputoutput systemprogram deficiencies changes refer data branch supervisor pulls issues stocked material various warehouse locations operates material handling equipment government vehicles one ton prepared messages reports written correspondence pertaining operational technical matters within supply department package provide transportation urgent material shipments incomingoutgoing issue government bills lading performs related duties including quality control coordination tasks required ensure quality productsservices resulting work performed receives inspects accepts emergency incoming shipments aviation storekeeper third class 091993 121995 company name city state processed average 300 requisitions per month antisubmarine squadron upkeep fleet 10 aircraft performed debit credit total accounts computer spreadsheetsdatabases using specialized accounting software managed accounting operations accounting close account reporting reconciliations facilitated monthend close processes invoicing journal entries account reconciliations created monthly reports records closed terminated records completed chart audits implemented airfield safety procedures ensure safe operating environment personnel aircraft operation inspected aircraft defects malfunctions according preflight checklists coordinated airport vendors regarding fueling catering logistics issued travel hotel vouchers pilot aircrew long distance flights canceled flights due maintenance developed created effective filing system accelerate paperwork processing education bachelor science adult work force education 2015 valdosta state university city state united states gpa gpa 368 graduated cum laude emphasis aced adult work force education 36 gpa cum laude affiliations member evergreen missionary church mass choir member mens mentoring group skills accounting accounting systems adp basic budget business management conversion creativity customer service data base database delivery erp financial financial management forklift operator preparing forms obligating funds government innovation inventory management inventory inventory control team building leadership development listening logistics managerial materials 2000 weapons navy naval nec personnel policies processes procurement public speaking publications purchasing quality quality control receiving requirement research safety shipping strategic supervisor supervision technician transportation written,AVIATION +administrative assistant summary masters prepared administrative assistant seeking position human resource assistant exceptional administrative skills human resource experience 13 years experience working csuite executives highlights microsoft outlook word excel power point adobe pro sharepoint accomplishments supported svp personal document management calendar organization collateral preparation meetings experience company name city state administrative assistant 102014 112015 provide administrative support director operations plant manager including managing complex calendars making domestic international travel arrangements prepare presentations assist creation editing monthly newsletter prepare global reports compile management reports reconcile expense reports organize site meetings career fairs open sort distribute incoming correspondence including faxes email coordinate catering luncheons meetings company name city state administrative assistant ii 092013 092014 provided administrative support chief academic officer vp research managed calendars two busy corporate executives ensuring deadlines time lines met managed technology c partnerstakeholder relationships transcribedcompiled meeting minutes reviewed processed expense reports coordinated department meetings trainings arranged travel performed payroll functions maintained timekeeping information processed submitted payroll proofread ensured company policies followed managed paper electronic filing systems company name city state eaproject manager 112012 072013 provided system project planning administrative support svp estimated executed implemented projects within system ensured deadlines time lines met demonstrated superior skills managing data using data drive decision making trained users answered questions presented research findings groups people performed needs assessments order determine types research information required served gate keeper svp managed calendar made travel arrangements svp company name city state easupervising corporate assistant 032008 092012 supervised corporate assistants provided administrative support svp performed human resources responsibilities selection interviewing hiring onboarding training employee engagement assisted ceo search reviewed job performance issues employees identify causes issues worked resolving issues interpreted communicated procedures policies staff managed projects clinical operations department filed retrieved corporate documents records reports prepared agendas materials meetings helped departmental budget preparation created maintained entered information databases set managed paper electronic filing systems composed distributed meeting notes reports presentations using microsoft word excel power point arranged conference meeting travel reservations conducted internet based searches reviewed work done others check spelling grammar ensured company policies followed proofreader set media equipment meetings web conferences company name city state eacorporate assistant 032001 032008 provided administrative support svp managed executives schedule served gate keeper screened svps calls assigned callers appropriate parties compiled transcribed distributed meeting minutes performed general office duties ordered supplies maintained records management database systems made domestic international travel arrangements prepared agendas made arrangements coordinated catering luncheons committee board meetings provided back ceo executive assistant managed projects within clinical operations prepared power point presentations board packets planned organized retreats significant events reviewed processed expense reports eight executives compiled reported payroll reports clinical operations staff company name city state executive assistant 102000 032001 provided administrative support president home health maintained presidents calendar microsoft outlook trained newcurrent provena home health employees proficient outlook scheduled appointments meetings prepared meeting packets created tracking spreadsheets microsoft excel prepared power point presentations packets board committee meetings transcribedcompiled meeting minutes education master science management human resources jan 2012 indiana wesleyan university city state management human resources bachelor science management human resources jan 2007 olivet nazarene university city state gpa summa cum laude management human resources skills decision making screening interviewing multitasking presentations project management newsletter expense reports,ADVOCATE +programmatic media supervisor work history company name experience 042017 current programmatic media supervisor company name city state directly oversee group programmatic associates managers day day responsibilities across 5 major pieces agency business drive senior media staff innovate automate media plans selfservice team formulate proposals new client opportunities involving data driven audience buying remarketing create foster relationships tech providers data companies inventory sources throughout programmatic landscape 042016 032017 manager company name city state execute manage optimize online media campaigns agency clients demand side platforms evaluate data fields multiple sources highlight key performance indicators offer consultative support media teams surrounding programmatic buying 082015 042016 media planner company name city state act day day account manager set clients cumulating 10mm media budget develop innovative online offline media recommendations align brands business goals train assistant planners basics account management media planning industry best practices manage status meetings regard paid media programs client vendor partners 022015 082015 digital media strategist company name city state communicate rationale reasoning behind integrating digital media programmatic display sem online video mobile social overall media recommendation direct activation team media plan strategy overseeing buying process initial rfp final reconciliation vendor invoices 122013 022015 digital media analyst company name city state appointed digital point contact several key accounts involving heavy online cpa roi strategies manage client deliverables creative tracking payment implement tagging strategy build dashboard reports set kpis gauge success digital campaigns data analysis 022013 122013 development assistant company name city state worked research team handle requests across agency requiring research analysis software comscore nielsen scarborough mri transitioned onto account team work national regional direct response clients education training may 2010 ba broadcasting mass media temple university school communications theatre city state broadcasting mass media skills account management agency automate budget cpa client clients data analysis inventory media plans media plan media planning meetings proposals research rfp strategy video,DIGITAL-MEDIA +information technology bureau deputy director professional summary senior information technology professional fifteen years experience directing managing large complex operations data center resourceful thinker methodical problem solver analytical facets technical management proficient educational advanced enterprise related technology solutions strong decisive leader leads example hardworking professional focused results details fully bilingual english spanish core qualifications ibm enterprise z system x servers microsoft windows vmware esx cloud computing operating systems microsoft windows zos zvm aix suse linux databases sql db2 oracle adabas tools office project visio sharepoint exchange msccm solarwinds orion tivoli trackit communication security frame relay mpls fcip enterasys cisco fortinet experience company name january 2010 current information technology bureau deputy director city state oversee lead infrastructure operations service 24x7 includes supervision four divisions 1 programming applications 2 networking communications 3 desktop services support 4 operating systems database performance management kpis key accomplishments oversees department 140 contractors employees manages infrastructure data network 9300 users 250 sites evaluates direct cutting edge technology solutions implementation 53 projects company name october 2009 january 2010 information technology director city state provided technical leadership data center technical supervision analysts programmers database administrators network well support personnel key accomplishments managed data center 900 employees developed innovation technological portfolio projects vocational rehabilitation administration supported department documentation digitalization initiatives department labor company name july 2004 august 2009 senior project manager city state delivered technical direction multimillion dollar monitoring controlling system key accomplishments total amount managed 185 plants filtration water sewer water treatment 1540 facilities pr island scada supervisory control data acquisition technical supervised software analyst programmers database administrators software development implementations department health compliance systems career notes company name january 2003 june 2004 business consultant city state assist computer network voice integrator 11 medical center locationsconsulted individuals organizations information technology business solution company name january 2003 august 2004 information technology business consultant city state assist computer network voice integrator 11 medical center locations consulted individuals organizations information technology business solution company name january 2003 june 2003 professor city state taught courses 1 optical networking 2 system analysis design company name september 1999 august 2003 professor city state taught graduate courses 1 data communication networks distributed processing 2 computer concepts programming tools 3 relational databases education capella university phd organization management city state us inter american university educational computing city state us educational computing university puerto rico bsba finance computers city puerto rico finance computers languages fully bilingual english spanish additional information awards honors computerworld honors award laureate medal california april 2001 chamber representatives puerto rico achievement award june 2000 aitp distinguished information science award government sector association information technology professionals puerto rico chapter october 2000 skills adabas aix analyst application development budgeting business solution cisco coaching databases database department health direction documentation edge english forecasting frame relay ibm db2 information technology innovation leadership linux notes mentoring exchange office sharepoint microsoft windows enterprise network networking networks operating systems os oracle performance management personnel phd pr process improvement programming project management rehabilitation relational databases scada supervisory control data acquisition servers software development spanish sql staff supervision supervision system analysis design technical management telecommunications tivoli trackit visio water treatment,INFORMATION-TECHNOLOGY +trade finance officer career focus 9 yrs banking summary skills trade finance operations customer service branch banking accomplishments awarded best telecaller 3 times row hsbc · rated excellent performer yearly appraisal hsbc professional experience company name august 2007 january 2011 trade finance officer city state payments documents presented lc booking paying collection documents delivery order issuance documents lc collection advance direct payment rbi regulations resolving client query regarding import payments letter credit collection bills bill presentation lc collections ensure transactions processed tat · bill entry follow company name august 2005 july 2007 fund transfer investigation officer city state working officer fund transfer investigations abn amro bank netherland investigate fund transfer related cases bring closure timely manner specializing specific types cases handling queries related bank clients gaining knowledge swift messaging international fund transfer actively working projects increasing efficiency ratio decreasing rejects avoiding reopens escalate cases get resolved within specific time meet targets set company name october 2003 august 2005 credit card collection officer city state responsible collecting overdue payments customers defaulting 60 days due date responsible quick resolution accounts get delinquency card base ensured quick sound resolution issues problems way effectively reflect business requirements mentoring new staff systems honing calling skills worked cacs dialer system hub company name august 2001 september 2003 customerservice executive city state responsible understanding resolving problems raised customers provide better services responsible also cross selling additional cards loan increase card base worked ccms system education uc san diego ucsd extension 2015 certification business management city state united states mumbai university 2000 bachelors commerce accounting city state india personal information date birth 28th january 1980 place birth kgf india sex female marital status married hobbies travel hiking languages englishhinditamil skills client relations customer satisfaction customer servicecredit collectionsmarketingglobal trade services computer proficient,FINANCE +sales director summary continue career organization utilize management supervision administrative skills benefit mutual growth success also offer skills company especially field sales grasp power enhance professional skill set accordance organizational objectives ​ core qualifications budget report writing skills excellent sales negotiation skills ability motivate lead team excellent communication people skills good planning organizational skills ability work calmly pressure developing sales strategies setting sales targets compiling analyzing sales figures keeping date products competitors sound expertise sales strong presentation skills goaloriented strong networking skills good judgement good decision making accomplishments added 35 businesses wavefly powered jmf solutions inc since january 2016 developed highly effective sales training strategies sales manager personally helped grow company revenue 115 year made inc 5000 list magazine recognized city one fastest growing technology companies revenue attributed bringing 300000 revenue 36 month contracts since january 2016 vmware federal specialization certification lenovo partner certification vmware academic specialization certification experience sales director 102015 current company name city state jmf solutions inc full service telecommunications firm behind wavefly technologies provides seamless approach technologybased services analyzing specific needs creating custom costefficient solution day day duties included led sales calls team members establish sales customer retention goals negotiated closed 35 contracts companies included 36 month contracts worked hoas mdus closed 22 unit condo association 36 month agreement c reated directed sales team training development programs shared product knowledge customers making personal recommendations maintained friendly professional customer interactions trained negotiations time management helped grow company show 115 growth margin last year also time bid services usac erate worked hand hand vendors ingram micro cisco dh etc work right price us competitive bidder store trainer key holder worked college 072013 122015 company name city state conducted daily preshift weekly departmental meetings ensure organizational efficiency scheduled directed staff daily work assignments maximize productivity efficiently resolved problems concerns satisfaction involved parties trained new staff front house menu items fooddrinks lead bartender store trainer worked college 082011 072012 company name city state trained staff employees correct facility procedures safety codes bar codes proper recipes drinking safety increased customer attendance responsible daily set received frequent customer compliments going beyond normal duties maintained professional tone times including peak rush hours ​ receptionist 092008 042005 company name city state handled incoming outgoing correspondence including mail email faxes screened telephone calls inquiries directed appropriate devised maintained office systems efficiently deal paper flow organized personal professional calendars supplied reminders upcoming meetings events created expense reports using microsoft excel spreadsheets typed documents updated websites compiled information meetings conducted extensive online phone research attended business meetings took meeting minutes ​ education nursing 2010 university mobile city state usa attended university mobile program center adult programs professional studies nursing bachelor science leadership cultural studies 2015 university mobile city state usa degree leadership cultural studies minor international business 4 years college made deans list graduated 35 gpa degree includes studies philosophy world politics religion ethics emphasizes communication critical thinking interpersonal relations skills designed build skills necessary positions human resources management counseling serviceoriented positions bachelor science leadership cultural studies develops proficiency communication critical thinking interpersonal relations emphasis communication includes composition arts logic counseling critical thinking involves studies philosophy world politics religion well ethics psychology interpersonal preparation adds consideration world conflict resolution investigations traditions leadership skills sales software ubersmith desktop publishing software photoshop illustrator html cold calling achieving results customer satisfaction building relationships microsoft office microsoft excel planning negotiation,SALES +kimberly fisheli summary dedicated responsive special education teacher proven skills classroom management behavior modification individualized support comfortable working students skill levels promote learning boost educational success serves role model using growth mindset develop young minds inspire love learning experience substitute teacher 062017 current company name city state enforced classroom routines keep students schedule operating consistent level implemented lesson plans assigned classroom teacher educate students key concepts maintained student attendance assignment records prevent lapses teacher absences oversaw pop quizzes material exams standardized tests facilitate instruction applied proactive behavior management techniques facilitate classroom discipline provided notes reports school day activities primary teacher longterm special education substitute 022021 062021 company name city state eliminated learning gaps effectively instructed students using teaching aids motivational strategies facilitated functional life skills development students autism explicit instruction repetition entrench skills established communicated clear objectives lessons units projects students fostered positive trusting relationships students increase engagement organized prepared instructional materials communiqués reports facilitate student learning worked students specialized needs accomplish tasks build practical skills collaborated conventional education instructors across multiple departments optimize student learning developed interesting interactive learning methods tailored help students individual needs transitioned students across grade levels careful planning preparation encouraged student empathy others build confidence improve selfimage enforced classroom routines keep students schedule operating consistent level implemented lesson plans assigned classroom teacher educate students key concepts maintained student attendance assignment records prevent lapses teacher absences mentored tutored instructed students break student support oversaw pop quizzes material exams standardized tests facilitate instruction liaised teachers develop cohesive educational plans improve student support assisted fellow teachers assignments special projects tests administrative updates grading needed taught students fundamental building blocks advanced concepts assigned homework students based curricula modified based daily progress used google classroom organize lesson plans longterm interim assignments studied science world history better understand content assist projects assignments kept detailed records student progress attendance assignments google classroom aries engaged students discussions promote interest drive learning built strengthened positive relationships students parents teaching staff promoted learning leveraging traditional modern instructional strategies leveraged diverse instructional strategies handson activities engage students boost understanding material substitute teacher 092010 052018 company name city state implemented lesson plans assigned classroom teacher educate students key concepts maintained student attendance assignment records prevent lapses teacher absences enforced classroom routines keep students schedule operating consistent level used blackboard powerschool organize lesson plans longterm interim assignments helped students build learning study skills achieve lifelong educational goals provided notes reports school day activities primary teacher leveraged diverse instructional strategies handson activities engage students boost understanding material mentored tutored instructed students school planning times kept detailed records student progress attendance assignments powerschool seis promoted learning leveraging traditional modern instructional strategies reported problem students principal maintain control classroom assigned homework students based curricula modified based daily progress applied proactive behavior management techniques facilitate classroom discipline differentiated classroom small group instruction meet needs students various learning styles abilities built strengthened positive relationships students parents teaching staff oversaw pop quizzes material exams standardized tests facilitate instruction assisted fellow teachers assignments special projects tests administrative updates grading needed liaised teachers develop cohesive educational plans improve student support eliminated learning gaps effectively instructed students using teaching aids motivational strategies developed iep leverage developmental practices educational theories achieve educational objectives participated weeklong intensive leadership training provided training colleagues applied behavior analysis wrote presented documents individual education plan conferences established communicated clear objectives lessons units projects students parents fostered positive trusting relationships students increase engagement organized prepared instructional materials communiqués reports facilitate student learning delivered specialized classroom instruction students developmental disorders worked students specialized needs accomplish tasks build practical skills collaborated conventional education instructors across multiple departments optimize student learning promoted language development skills reading storytelling developed interesting interactive learning methods tailored help students individual needs transitioned students across grade levels careful planning preparation developed individual educational plans designed promote educational physical social development implemented specialized tests evaluate literacy performance encouraged student empathy others build confidence improve selfimage supervised field trips local parks fire stations zoos develop social skills community awareness conducted small group individual classroom activities students based differentiated learning needs education training associate arts liberal arts general studies 052005 fullerton college city state bachelor science child adolescent studies 052009 california state university fullerton city state 311 gpa member phi beta delta member education specialist teaching credential special education 052010 california state university fullerton city honor society international scholars member activities honors pta honorary service award awarded benton middle school ptsa fuhs dance booster club secretary 20202021 fuhs dance booster club president 20182020 fuhs dance booster club memberat large 201718 fuhs choir booster club memberatlarge 201721 fuhs theatre booster club memberatlarge 201721 fuhs ptsa member 20172021 skills behavior modeling video conferencing smartboard technology proficient google classroom aries activity planning compliance technology savvy proctoring individualized care quizzes tests exams classroom discipline effective listening tutoring school help interdisciplinary teaching effectively work parents cprfirstaid certified behavioralcognitive skills development team collaboration positive student engagement behavior modification special needs students mediation advocacy talent,TEACHER +school success advocate accomplishments ymca camp orkila orcas island wa adventure team facilitator 2011 facilitated low high challenge course elements many group initiatives rock climbing wall bmx course camp planned activities encourage personal growth led extensive training team building leadership completed 5day intensive training facilitated synergo challenge course facilitation facilitated teambuilding activities pushed youth identify limits challenge facilitated reflection activities encourage students learn experiences accomplishments chosen girls lead facilitate group young female campers focused multicultural leadership service wellness aided program coordination encouraged youth selfawareness selfconfidence experience 012015 current school success advocate company name city state facilitate extended day program 15 high school freshmen providing academic support assisting development social school success skills safe positive learning environment leadership communicate bilingually weekly basis student families conduct home visits hold family meetings serve liaison school family build relationships increase access information partner teachers counselors effort support student academic socioemotional growth develop facilitate school programming engages students grounds community personal identity development tutor students core subjects support understanding completion homework learning targets provide oneonone group mentoring students inschool outofschool experiences administrative maintain accurate uptodate records student grades attendance behavior participation program organize meetings teachers counselors administrators meet student need provide information referrals students families needed services accomplishments achieve positive outcomes participant recruitment retention overall student academic performance develop strong relationships students families school staff 012014 012015 latino mentor program coordinator company name city state coordinated lámpara latinos adelante mentor program apoyo recursos académicos aims offer benson latino high school students personalized mentorship academic support college preparation leadership development leadership offered student advocacy intervention supported students offering problem solving skills tools selfmotivation helped students identify strengthen leadership skills facilitated leadership workshops mentor sessions communicated student families spanish phone calls emails monthly latino parent meetings connected youth families network resources within beyond program school coordinated facilitated special events community service days visiting speakers college visits administrative responsible administrative tasks program served program contact teachers counselors families administrators represented program answered questions students parents community partners managed student records student contact time tracked student grades attendance behavior organized meetings teachers counselors administrators mentors students maintain awareness student academic progress maintained sensitive student family information confidential accomplishments received implemented artsinschools grant funding regional arts culture council series art identity workshops collaborated oye teatro milagro offer students gender sexuality trainings chaperoned student attendance psus edúcate conference annual césar e chávez leadership conference 012014 civic engagement intern company name city state organized managed causas volunteer engagement voter registration leadership coordinated meetings allied community organizations facilitated voter registration naturalization ceremonies canvassed driver card campaign registered new latino voters administrative managed maintained causa volunteer database volunteer recruitment efforst tracked volunteer engagement voter registration 012013 012014 bilingual writing tutor company name city state provided students safe receptive space write tools needed approach academic writing confidence zeal leadership provided oneonone tutoring supports challenges students approach writing curiosity used inquiry based learning techniques guiding questions develop student writing elicited critical thinking students encouraged students identify writing strengths weaknesses taught students structure thesis statements topic sentences paragraphs essays suggested brainstorming structuring strategies edited syntax grammar administrative managed registration records tracked student attendance education 2014 ba environmental humanities politics whitman college city state gpa magna cum laude gpa 3815 environmental humanities politics magna cum laude gpa 3815 2013 internships causa portland community engagement intern 2014 fundación ecológica arcoiris loja ecuador whitman college gpa jan meier award best essay environmental studies whitman college 2014 lomendouglas scholarship whitman college 2014 j pitts scholarship whitman college 2013 john martha kelly scholarship whitman college 2013 myerslittle scholarship jan meier award best essay environmental studies whitman college 2014 lomendouglas scholarship whitman college 2014 j pitts scholarship whitman college 2013 john martha kelly scholarship whitman college 2013 myerslittle scholarship jl ivy wadsworth scholarship whitman college 2012 volunteer service childrens book bank portland 2015 potluck park portland 2014 depave portland 2015 personal information speak dedication social justice knowledge border politics skills academic administrative aims approach arts art book council critical thinking database essays special events leadership leadership skills leadership development meetings mentor mentoring access network problem solving skills programming progress recruitment spanish phone tutoring workshops additional information speak dedication social justice knowledge border politics,ADVOCATE +senior lending officer vp executive officer summary senior lending officer regional community bank upstate ny role responsibilities outbound sales growth lending function bank past five years effectively grown segment bank including residential mortgages consumer commercial lending sub segment banks business given new department manager help execute action steps growth planned operating efficiencies result planned new initiatives suggested part banks executive committee senior commercial lender 25 years leader financial industry serviceoriented expertise building solid customer base highlights small business development leader product line expansion residential mortgage consumer loan platforms credit debt management experience created crm platform banks bakerhill commercial software implemented new software systems mortgagebot decisionpro effectively grew commercial loan balances 510 past five years established robust outbound calling plan banks sales force designed implemented incentive compensation plan icp sales force active member local financing agencys board directors gsbdc nybdc experience senior lending officer vp executive officer 112009 current company name city state responsible management development six6 commercial lending officers whose roles responsibilities include development new business within assigned areas responsibilities portfolios achieved average 600000 new commercial lending originations last five years ci crem portfolio active balance growth bank 1500000 representing 5 yearyear growth rate responsible management functionality banks residential mortgage group including groups 7 staff members responsible development management consumer loan manager commercial lender regional medical liaison 102008 112009 company name city state responsible outbound sales servicing activity commercial lending business banking activityfunction syracuse region small business expert segment commercial team leader 041998 102008 company name city state responsible development growth five 5 commercial lenders whose responsibilities goals included management existing commercial relationship within bank new business development holistic approach commercial lending officer avp 091994 041998 company name city state responsible daily management monitoring 250000 lending portfolio ten 10 bank branch offices covering three western ny counties activities included development new existing loan business well solicitation retail trust investment insurance business generated 300000 new commercial originations period business developmentcommercial lending officer 091991 091994 company name city state responsible outbound sales management business banking credits along cash management sales related bank products also active preparation case credit analysis cases origination bank assets advanced staff auditor 071988 081991 company name city state responsible complete accurate completion client job workpapers variety industries including municipal private real estate manufacturing wholesale retail segments local business market related federal state income tax return preparation along personal income tax return preparation additional critical component jobs performed staff accounts payable clerk 061985 061988 company name city state responsible preparation submission timely accurate payments coated medical product vendor invoice maintained accounts payable system raw material transactions subsidiary plants alpena mi pittsburgh pa buffalo ny also processed monthly expense reports airtravel invoices performed special accounting projects requested education commercial lending advanced lending certificate 1996 university buffalo city state usa commercial lending academic achievement award bba accounting 1988 niagara university city state usa coursework general accounting related fields high school diploma general studies 1984 st josephs collegiate institute city state usa general studies skills accounting accounts payable banking business development cash management commercial lending communication skills credit credit analysis crm client expense reports finance hr insurance leadership market management new business development real estate retail sales sales management tax return preparation word excel powerpoint knowledgeable,BANKING +summary many years experience accounting finance including audit financial analysis bank reconciliations accounts payablesreceivables financial statements month year end reporting budgeting highlights ms word powerpoint outlook access excel advanced creative solutions quickbooks fedielio hotels sales tax express proprietary accounting software 18 years experience accounting finance including audit financial analysis bank reconciliations accounts payablesreceivables financial statements month year end reporting budgeting experience accountant june 2013 current company name city state responsible accounting processes 45 clients perform endofperiod closing processes prepare financial statements budgets reconcile bank statements ledger entries journal entries balance sheet account analysis profit loss account review prepare analyze financial statements various reports collection functions accounts receivables payables assist budget forecast preparation ability manage multiple projects priorities deadlines budgets working others team complete client service tasks timely accurately review general ledger make correcting journal entries support monthend yearend close process including reconciliation ledger account complete submit food sales tax license documentation small businesses accountant february 2008 march 2013 company name city performed bookkeeping endofperiod closing process prepared financial statements budgets managed company financial systems budget organized maintained accurateaccounting records prepared company accounts tax returns audit prepare monthly department allocations related journal entries needed prepare publish timely monthly financial statements supporting reports plans supervises work accounting unit engaged maintenance complex accounting records activities related payments invoices support monthend yearend close process including reconciliation ledger account evaluates job performance monitors adjusts work load assignments meet organizational deadlines accounting manager january 2000 january 2007 company name city journal entries including maintenance recurring journal entries allocations account reconciliation analysis prepaid expenses deposits accrued expenses investments capital leases members equity intercompany balances journal entries including maintenance recurring journal entries allocations management supervision general accounting intercompany accounting payroll accounting personnel including assigned supervisors senior accountants staff accountants well external resources utilized projects needed basis report breakeven points products report margins product division planning collecting data determine costs business activity raw material purchases inventory labor calculating job orders staff accountant finance manager january 1996 january 2000 company name city ensure accurate timely monthly quarterly year end close prepares working papers coordinate audit activity provide guidance accounting processes including billing ar ap gl fixed assets revenueexpense recognition controller daily banking requirements supports budget forecasting activities provide training new existing staff needed education anticipate degree accounting summer 2016 master accountancy city state usa gpa gpa 348 gpa 348 bachelor accountancyal turathuniversityiraq june1998 bachelor accountancy degree july 2010 evaluation stockholm university sweden certificate business administrationsvenskabörsruminstitutesweden april 2011 master accountancy walsh college city state languages strong communication skills including fluency english arabic swedish skills account reconciliation accounting general accounting accounting software accounts payables accounts receivables ap arabic balance sheet bank reconciliations banking billing bookkeeping budgeting budgets budget closing strong communication skills controller client clients documentation english equity finance financial financial analysis analyze financial statements financial statements prepare financial statements fixed assets forecasting general ledger gl inventory investments ledger market access excel outlook powerpoint ms word monitors organizational payables payroll personnel problem solving processes profit profit loss account public accounting express quickbooks reporting sales supervision swedish tax tax returns yearend,ACCOUNTANT +guest teacher professional overview detail oriented high energy social science teacher ability motivate students work optimum levels maintaining comfortable creative environment keeping clear perspective goals accomplished experience helping students broaden perspectives aligning subject matter present day experience events core qualifications creative lesson planning excellent relationship building skills experiential learning interpersonal oral written communication skills differentiated learning positive encouraging able work independently member team curriculum lesson plan development accomplishments secondary 712 social studies issued 111715 education mba business 2006 university nevada city state business bachelor science education social science emporia state university city state education social science experience guest teacher jan 2015 current company name city state managed classroom responsibilities maintained continuity learning process incorporated cooperative education role playing activities establish relationship course material students life experiences encouraged critical thinking skills use challenging debate national account manager jan 2005 jan 2014 company name city state promoted develop deeper hq regional relationships grow gaming lodging business channel managed relationships starbucks coffee mgm international caesars entertainment station casinos intercontinental hotels hilton hotels credited starbucks coffee store growth along las vegas strip zero base present day 105mm annual revenue built strategic alliances internal external teams resulted sustained revenue growth 14 yrs regional sales manager feb 2000 jan 2005 company name city state led internal crossfunctional external teams ensure franchise store growth timely store openings execution foodservice agreements regional business california nevada arizona established lodging gaming viable business segment starbucks coffee company accomplishments leveraged corporate executive relationships launch customized franchise stores high profile casinos lodging business partners expand customer product base beyond franchised locations eventually secure corporate distribution mandates resulting excess 105 million ongoing annual revenues gaming lodging segment increase number license stores along las vegas strip 1 51 high volume locations presented comprehensive instructional seminars regional national meetings topics included site selection product placement branding perspective building business case show roi contract compliance identifying new distribution opportunities led internal crossfunctional external teams ensure franchise store growth timely store openings established lodging gaming viable business segment starbucks coffee company publications oral history presentations corporate culture membershipsscholarly societies fraternity skills branding business case interpersonal oral critical thinking functional lesson planning meetings microsoft office outlook relationship building seminars written communication skills,TEACHER +accountant professional summary current accountant city alexandria 15 years experience accounting industry knowledge governmental accounting procedures financial statement preparation general ledger activity budget preparation analysis bank reconciliations accounts payables receivables payroll fixed assets tax preparation audit procedures skills 15 years experience accounting bookkeeping services financial statements bank reconciliations general ledger expertise flexible team player responsible concise detail oriented microsoft word excel access powerpoint outlook expertise banner finance xtender asset keeper pro quickbooks software proficiency work history accountant aug 2013 current company name city state help prepare financial statements bank reconciliations responsible accounts payable fixed assets city alexandria perform accounts payable functions governmental expenses manage vendor accounts prepare 1099s contract labor prepare record journal entries reconcile asset accounts including surplus depreciation expense purchase addition new assets organize new asset tagging yearly department assets counts organize carry efficient monthend quarterly yearend processes record journal entries perform accounting accrual basis year end procedures work closely gohsep gain reimbursement expenses hurricanes katrina rita gustav isaac maintain integrity general ledger including chart accounts accountant aug 2009 feb 2013 company name city state preparation analysis hospital financial statements investigate resolve discrepancies financial statements tight deadlines compile general ledger entries short time schedule nearly 100 accuracy analyze monthly balance sheet accounts record journal entries corporate reporting accountant jan 2006 apr 2008 company name city state prepare file tax returns individual partnership corporate tax exempt clients prepare llc corporate monthly payroll quarterly reports generate financial statements facilitate account closing procedures month accountant jan 2003 aug 2004 company name city state prepare individual partnership corporate fiduciary tax returns audit governmental forprofit profit entities uphold strict confidentiality protocols client details tax return information education bachelor accounting 2002 northwestern state university louisiana city state graduated magna cum laude phi kappa phi honor society cpaexcel scholar deans list entirety college george h rothschild scholar alpha lambda delta honor society skills advanced bookkeeping skills accounting bookkeeping financial statement analysis tax return filing gaap understanding bank reconciliations balancing flexible team player microsoft word excel access powerpoint outlook asset keeper pro software quickbooks software fixed asset solutions software creative solutions bookkeeping software host software document manager software prosystem ultratax lacerte tax preparation software work history accountant aug 2013 current company name city state help prepare financial statements bank reconciliations perform accounts payable functions governmental expenses manage financial departments responsibility accounts payable fixed assets manage vendor accounts prepare 1099s contract labor reconcile asset accounts review materials including surplus depreciation expense purchase recording new assets organize carried efficient monthend quarterly yearend processes provide journal entries perform accounting accrual basis year end procedures prepare documents reports using advanced software proficiencies generate submit invoices based upon established financial schedules maintain integrity general ledger including chart accounts partner auditors prepare yearly audits ensure compliance governmental tax guidelines review improve accounting systems processes meet business needs maximize effectiveness operations review accounting structures procedures regular basis identify areas need improvement accountant aug 2009 feb 2013 company name city state preparation analysis hospital financial statements responsible budget forecasts quarterly basis investigate resolve discrepancies financial statements tight deadlines compiled general ledger entries short schedule nearly 100 accuracy analyzed monthly balance sheet accounts corporate reporting accountant jan 2006 apr 2008 company name city state prepared filed tax returns individual partnership corporate tax exempt clients responsible budget forecasts quarterly basis prepared managed llc corporate monthly payroll quarterly reports utilized accounting software issue tax returns prepare consolidated reports generated financial statements facilitated account closing procedures month accountant jan 2003 aug 2004 company name city state prepared individual partnership corporate fiduciary tax returns audited governmental forprofit profit entities utilized accounting software issue tax returns prepare consolidated reports upheld strict confidentiality protocols client details tax return information,ACCOUNTANT +revenue cycle advocate summary dedicated focused office managersupervisor excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authorityenergetic revenue cycle advocate 20 years experience highlevel executive support roles organized professional highlights microsoft office proficiency excel spreadsheets selfdirected resultsoriented meticulous attention detail time management professional mature strong problem solver advanced ms office suite knowledge resourceful strong interpersonal skills medical terminology meeting planning report development report writing billing coding workers compensation knowledge claims appeal procedures insurance eligibility verifications accomplishments coordinated department functions team 10 employeesreceived merit raise strong attention detail exemplary customer service teamplayer attitudesuccessfully planned executed corporate meetings lunches special events groups 10 employees planned executed aspects major office headquarter moveincreased office organization developing efficient filing system customer database protocolspromoted revenue cycle advocatesuccessfully planned executed corporate meetings lunches special events groups 10 employees experience 062011 current revenue cycle advocate company name city state planned travel arrangements 2 executives 10 staff educate train clinics hospital departments epic signature ms word excel emdeon payment manager system assist clinical staff office staff assigned work queue monitor trends staff provide training updates company data base systems assist patient account merge duplicate guarantor acct provide assistance patients medicaid physician reach financial assistance planned meetings prepared conference roomswrote reports correspondence dictation handwritten notes send weekly status reports clinical managers trends audits clinic wqs errors office staff patient complaints work contested work charges received customer service collecting self pay payments patients post epic system set payment plans epic financial assistance using search america point system 092009 062011 payment reconciliation rep company name city state research unidentified payments epic system signature emdeon system payment manager system commercial insurance websites created pdf files epic system create naming conventions electronic files epic electronic payment postings epic system wachovia lock box denials electronic lockbox receipts epic resolve unidentified payments follow independent clinics insurance companies missing payment unidentified electronic remits paper remit drafted meeting agendas supplied advance materials executed followup meetings team conferencesmanaged receptionist area including greeting visitors responding telephone inperson requests informationdesigned electronic file systems maintained electronic paper filesserved central point contact outside vendors needing gain access buildingmaintained uptomade copies sent faxes handled incoming outgoing correspondence department organizational chart 062007 092009 patient accounts rep iii company name city state insurance follow denied claims self pay created maintained spreadsheets using advanced excel functions calculations develop reports listsmanaged daily office operations maintenance equipmentisurance balances work atb report insurance followup work dun level report guarantorpatient followup work billhold report guarantor followup appeals medical necessity insurance companies 102002 062007 medical insurance specialist iii company name city state insurance followup customer service served central point contact outside vendors needing gain access buildingmade copies sent faxes handled incoming outgoing correspondenceorganized files developed spreadsheets faxed reports scanned documents 012000 062002 medical billing recovery specialist company name city state billing collections insurance follow denied claims self pay insurance balances credit balances refunds verify demographic information verification list ssi billing errors set budget plans answer inout bound calls use automated dialer system medical terminology insurance verification follow doctor office accurate cpt icd9 codes obtained maximum reimbursement customer service clerical duties 091990 091997 health unit coordinator company name city state duties involve standard administrative responsibilities answering multiline phones making copies scheduling appointments maintaining suppliescooperated medicare medicaid private insurance providers resolve billing issuesmanaged daily office operations maintenance equipmentcreated maintained spreadsheets using advanced excel functions calculations develop reports listsreceived distributed faxes mail timely mannerproperly routed agreements contracts invoices signature processmade copies sent faxes handled incoming outgoing correspondencedispersed incoming mail correct recipients throughout officemaintained uptodate department organizational chartdrafted meeting agendas supplied advance materials executed followup meetings team conferences admit patients administer maintain patient records break medical charts record keeping coordinate billing communicate clinical staff ensure appropriate patient information gathered responsible typing discharge instructions patient education 6 1990 high school diploma business northern high school durham nc united states city state us top 10 class emphasis businessoffice administration courseworkcoursework administrative technology coursework human resource management business administration 2002 business diploma medical billing coding georgia medical everestuniversity atlanta ga united states city state us top 10 class emphasis medical billing coding medical terminologycoursework human resource management business administration bachelor science business administration management walden university city state us top 10 classemphasis management team building coursework administrative technology coursework human resource management business administration skills experience epic system epicare emdeon training educating staff epic wqs creating workers comp cases epic signature idx medical manager ms word excel nc tracks customer service skills collect payment phone posting payments epic,ADVOCATE +engineering manager summary mechanical engineer 30 years progressive experience specializing economics driven project justification management mechanical design much career focused paper converting equipment operations developing roles maintenance reliability systems recently responsible facilitating capital investment portfolio halsey mill highlights project management paper converting equipment facility plant modifications dmf project work process written verbal communication skills autocad excel accomplishments startup major converting equipment lines emphasis long term reliability designed implemented mill project work process improve economic thinking operational ownership mill driven projects streamlined mills approval process projects experience engineering manager may 2011 current company name city state responsible facilitating capital projects plan process included developing process evaluate projects stakeholders determined phase gate challenges developing engineering talent work within expectations gp project work process transitioned working manager responsibility managing several projects 4mm range addition responsibility overall capital portfolio develop clearly written venture summaries communicate dmf economic rationale projects responsible hiring developing engineering talent organization manager maintenance reliability january 2009 may 2011 company name city state member mill leadership team responsible safe work performance contract adherence 76 person maintenance group included hiring development craftsmen salaried personnel maintenance department utilized reliability experience provide focus mill reliability improvements areas lubrication precision maintenance work sustainable pm processes boms procedure based job plans recognized time one effective converting maintenance efforts company lowest maintenance cost per case company supervisor reliability engineer november 2005 january 2009 company name city state led converting pm program focus developing sustainable results developing mechanical work standards job plan library converting equipment implementing cmms passport support pm inspection program parts rebuild program periodic machine rebuild efforts led rcm efforts establish maintenance reliability plan new perini pcmc equipment implementing results cmms effort required educating team rcm methodology facilitating rcm process large team establishing vision incorporating rcm effort existing pm program system administrator passport cmms system developed tools understand repair pm processes provided training pm processes managed machine shop including supervision machinists managing flow work shop process tooling engineer november 2000 november 2005 company name city state responsible developing improvements laser patterning lamination process recognized least reliable process production line improvements web handling design led 80 output improvement bottleneck process contributions included developing spc strategy reduced variation increased reliability established spc system provided startup assistance line transferred singapore designed started next generation laser patterning operation adhesive film successfully bringing process line ahead schedule exceeding quality specifications led leak testing process improvement efforts spc compliance investigation correct grr practices participating leading task force efforts understand quality issues factory coordinated adhesive related improvement efforts teams including scientists vendor representatives supply chain personnel converting plant engineer january 1993 november 2000 company name city state responsible budgeting planning managing capital improvement process halsey mill tissuetowel converting plant primary responsibility construction management vendor negotiations installation startup planning several 1mm installations startup superintendent new technology towel rewinder complex provided project management installation training startup followed supervision operation two year period difficult redesign efforts start issues resolved senior converting analyst november 1992 january 1993 company name city state worked manufacturing sites develop utilization improvement plans manufacturing assets development designer mechanical engineer senior mechanical engineer january 1984 november 1992 company name city state design engineer developing specialized machinery paper converting industry developed machinery equipment layouts manufacturing facilities managed cad installation developed computer simulation models complex manufacturing facilities education bachelor science mechanical engineering university idaho school engineering city state skills budgeting cad construction management engineer film hiring inspection laser machinery managing mechanical negotiations processes process improvement project management quality simulation spc strategy supervision system administrator,ENGINEERING +hydroblasting technician 1 career objective enthusiastic team oriented polished professional seeking employment company values proactive attitude solid ambition seeking rewarding career allowing contribute growth company increasing productivity ensuring employers key objectives met summary skills carpentry building maintenance environmental coordination adherence safety regulations excellent leadership skills customer service oriented efficient time management effective problem solving experience company name june 2014 current hydroblasting technician 1 city state properly operates hoses vacuum trucks hydroblasting guns manipulate controls robotic equipment prepare jobsite hydro blasting monitor hydroblasting operations perform job duties safe manner compliance policies procedures practices wear personnel protective equipment ppe defined state regulations correct deficiencies may cause accidents injuries lost productivity harm equipment inconsistent clients requirements assist hydroblasting tank cleaning various refineries company name november 2012 june 2015 construction assistant city state performed prep work including masking sanding filling holes interior exterior painting built placed plywoodwall systems installed doors windows constructed concrete forms poured concrete pump bucket barrowed shoveled utilized jack hammers compressors power tools daily task company name june 2012 current building maintenance city state perform general building maintenance include limited building grounds landscaping well pressure washing uses various hand power tools repair faucets plumbing lighting fixtures respond quickly emergency situations customer concerns education knowledgefirst empowerment academy august 2016 high school diploma general education certifications basic plus safety july 2016 twic april 2012 nccer june 2010,CONSTRUCTION