A coworker feels that I am discriminating against her because I give corrective feedback on procedures she is doing wrong.  There have been numerous occasions of her wrongdoing.
I liked that the supporter was attentive and prompt in responding.
No, it was very interesting
Hi, how are you doing today?
assistant
Question
I could be better.
user
null
Sorry to hear. What's going on?
assistant
Question
i'm having difficulty dealing with a coworker that doesn't take constructive feedback on standard work procedures well and is now starting her own investigation.
user
null
Sorry to hear that. An investigation on who? you?
assistant
Restatement or Paraphrasing
Me and my manager. She feels that we are targeting her.
user
null
That's unfortunately. Have you talked to someone in upper management about this?
assistant
Information
I have talked to him about past issues with her but not this most recent. I'm trying to give myself some time to talk to him because I'm still very angry and don't want to talk with so much emotion
user
null
That is understandable. People can be hard to deal with at times. What did the co-worker do that upset you?
assistant
Reflection of feelings
We have a set process of how we are to screen employees as they enter the workplace. She doesn't follow the procedures or makes up her own way to do them because she is lazy to either stand up or greet them. She is also rude at times to customers and has an attitude that is not friendly.
user
null
Oh, that's unfortunate. Have you brought this issue to upper management in the past?
assistant
Question
I have and so my manager sent a general memo reminding employees about our standard operating procedures. And from that memo, she thinks it's only about her and that we are discriminating against her.
user
null
Sorry to hear. Has upper management done anything about this issue?
assistant
Affirmation and Reassurance
I haven't taken it past my immediate manager but I may have to at this point if she is looking to file a grievance or submit a statement that we are discriminating her.
user
null
Well, in my opinion, I think you did the right thing. Has anyone else mentioned her rudeness in the past?
assistant
Providing Suggestions
Thank you. Yes others that have worked with her share say the same thing about her rudeness and laziness on the job. I am probably going to submit some kind of report or statement to upper management.
user
null
I was wondering, how long has she been an employee at your work?
assistant
Question
I'm just unsure because I have not documented the incidents that I have had with her. She's been employee for approximately 5 months.
user
null,null
No, I think you did the right thing. Wow, 5 month and she's still there.
assistant
Affirmation and Reassurance,Restatement or Paraphrasing
Thank you. With everything going on in the world right now, it's frustrating to have to deal with this person also...
user
null
Well, I hope everything works out for you.
assistant
Affirmation and Reassurance