this be a thoughtful film that lay bare the inequity of the so call upper class and those who work for them and the have and have nots . robert shaw do a creditable job in his role a the obliging and correct chauffeur and steven ledbetter and who help lady franklin ( sarah mile ) overcome her mental depression at the outset . however and steven have many mixed feeling regard this lady of the upper class . he inevitably fall in love with her and which of course be overstep the societal boundary that separate them . i have not read anything prior to this and only judge the movie a i have see it . i consider it a very honest story about the reality of daily living and the conflict of what we might wish or expect from life and what we get . it a fine drama worth see again .