Subject: Formal Apology from [Company Name]

Dear [Customer's Name],

We are writing to express our sincerest apologies for the inconvenience and frustration you experienced with our services. We deeply regret the negative impact this has had on your experience with our company.

At [Company Name], we strive to provide the highest level of customer service and satisfaction, and we are truly sorry that we fell short of meeting your expectations. Your feedback is invaluable to us, and we are taking immediate steps to address the issues you have raised to ensure they do not happen again in the future.

As a token of our apology, we would like to offer you [compensation or a discount on your next purchase]. We hope that this gesture can help rebuild your trust in our company and demonstrate our commitment to providing you with the best possible service.

Once again, we apologize for any inconvenience we have caused you and thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to making things right for you.

If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us at [contact information].

Thank you for your understanding and continued support.

Sincerely,

[Your Name]
[Title]
[Company Name]
Vážený/á [jméno osoby],

s lítostí Vám sdělujeme, že kvůli zpoždění při dodání jsme nebyli schopni doručit Vaši objednávku včas.
Vážený/á [jméno osoby],

Omlouváme se za nepříjemnosti způsobené zpožděním dodání vaší objednávky. Naši zaměstnanci tvrdě pracují na zajištění včasného dodání a omlouváme se, že jsme tentokrát nenaplnili vaše očekávání. Vaše spokojenost je pro nás prioritou a upřímně se omlouváme znovu.

Doufáme, že nám dáte šanci prokázat naši oddanost vaší spokojenosti.

S pozdravem,
[Jméno společnosti]