I need to cancel my reservation . I have personal matters that need fixing .   That's not a problem . Just give me your name , phone number , and date of visit .   Rudy Randolph , 818-555-1234 , April 9 through 15 .   I see your info here on the screen . I'll hit just one button , sir , and you're cancelled .   Thank you . I'm glad that wasn't too much of a bother .   It's a pleasure . 