I'm sorry , I've lost my tags and receipt . What can I do about it ?   I see . What is your baggage ? And do you remember the tag's number or color ?   It's a suitcase . Its colour is blue .   Could you give me a description of your case ?   It's like this , it's square with a leather cover .   I'll check it for you . I've found it . Is this yours ?   Yes , it is the right one   Will you show me your key card , please ?   Here it is . 