I've something very unpleasant to talk with you . Upon the arrival of the first consignment , it was found that about 50 % of the sixty cases of pineapples were leaking .   It's rather an unusual case . Have you found the cause of leaking ?   It ’ s simply because the tins were damaged .   It appears to be the only case to us , that the goods have been damaged on the way .   I am sorry to say it's not on the way , but during loading . The tins inside the cases were broken evidently through rough handling .   Could you offer us a certificate issued by your Health Department ?   Certainly . Here you are . Our health authorities said they were no longer suitable for human consumption . I have to remind you that our terms are CIF Hamburg . I hope you would indemnify us for the loss , so it wouldn't be so heavy on us . 