Welcome to the International Business Department . How can I help you ?   Hello . I'm Ms Dawson from Lexington Software . I need to send these documents to Vietnam via L / C .   No problem , I can do that for you right now . Have you checked the documents ?   I have , but I have never done this before so would it be possible for you to double check them ?   Of course , that's all part of the service .   Thank you . I don't think there should be any problems , but just to be sure ...   Don't worry ; I'm sure it will be fine . If I do have any queries I'll call you , OK ?   That's fine . Thank you again . 