I've heard that you provide very good service , so when I need a mover , I call you guys first .   Thanks a lot for calling us . Could you tell me more about what you need us to do ?   Oh , you see , we are on the 8th floor , and moving into the 6th floor in another building . It is about 15 kilometers to get there .   OK , the cost depends on the floor to move to , the distance between two places and the amount of the furniture to move .   How much will it cost in that case ?   Oh , let me see . It fits the second standard rates . Have a look at the contract , please .   Your charge is divided into two parts , the Payment in Advance and the rest . I thought that I should pay all of it before moving .   No , firstly we sign the contract ; you pay 50 % of what it costs , and the rest when we finish moving .   The damage and compensation item confuses me . Could you give some explanation ? 