Good evening , madam . May I help you ?   I want a facial . But this is the first time I've come here , so can you tell me how you do it ?   Sure . Most facials start with a thorough cleaning . Then we usually use a toner to invigorate the skin , followed by exfoliation treatment-a peeling mask or scrub that removes the dead cells that make the skin lock dull . After that , we'll massage your face and neck with oil or cream to improve the circulation and relieve the tension , followed by a mask to moisturize and soften the skin .   That's exactly what I want . How long does it take ?   We have half-hour and one-hour treatments . 