Good morning . I understand that you ’ Ve got a problem with your washing machine . I ’ m from the repair company .   Excellent . Come in please . The washing machine is in the bathroom upstairs . It keeps breaking down .   When did it first break down ?   About ten days ago . I ’ Ve tried to use it since then . Sometimes it works and sometimes it doesn ’ t . it ’ s very frustrating .   Is it still under warranty . If it is and I can ’ t fix it , it would be quicker and easier to exchange it for a new one .   Yes , it ’ s still under warranty . Over the last few weeks , it ’ s also been making a high-pitch noise when it ’ s in use .   Ok . I ’ ll start by looking at the motor . I ’ ll just unplug it and take a look inside the machine ... oh , yes . There ’ s the problem . It ’ s quite simple . I ’ ll sort it out in a few minutes . 