IBA , Client Services Department . Shelley speaking , how can I help ?   Client Services ? Oh , hello . I need your help .   Certainly , that's what we're here for . What can I help you with ?   I'm a tourist in this city and unfortunately I've lost my card !   Calm down , Sir . Is that an IBA Debit or Credit Card ?   Credit Card . The International Credit Card , I can't find it anywhere .   Just calm down , Sir . OK , when do you think you lost it ?   I'm not 100 % sure , around an hour ago I guess . I had it in the hotel lobby bar ; I used it to charge something to my room . I obviously didn't pick it up again .   That's fine , Sir . Let me just take some details FRCM you and we can help you . 