I just discovered that I owe $ 10 for a movie that I never ordered .   Let me check , sir . You were charged for watching ' Titanic ' Monday night .   That is absolutely incorrect ! I was out on the town Monday night .   Okay , sir , bear with me a moment .   Thank you for taking my word over the computer's word .   One slight problem , sir . I need to charge you $ 2 to remove this error from your file .   You can   I feel your pain , sir .   Absolutely unbelievable ! You people should be ashamed of yourselves . 