Good afternoon . May I help you ?   Yes . I'd like to check in , please .   May I see your ticket and passport , please ?   Sure . Here they are .   Please put your baggage on the scale .   What's the weight limit ?   Thirty two kilos .   I hope my baggage aren't overweight .   No . They aren't .   May I carry this satchel ?   Sure . But please attach this claim tag .   OK .   Here is your boarding pass .   Which gate ?   Gate Four . Please go and have a seat in the waiting hall . 