Hello , I am calling about my cable service .   What's the problem ?   For the past week my cable hasn't been working .   I apologize , but the cable has been down lately .   Do you know when it is going to start working again ?   Give it a couple days , and it should be back on .   Will I still have to pay for the cable while it's not working ?   Since it's not working , I'm going to give you a credit .   So I don't have to pay anything ?   You won't pay anything until your cable starts working again .   Okay , thank you very much for your help . 