Hello , Madam . Are you alright ?   I'm here to pay my telephone bill . I usually go to the post office , but I was told that I could take care of it here . Is that right ?   Yes , that's correct , Madam . You don't need to go to a counter at all , you can use one of our ATM machines . I'll be more than happy to help you .   I don't usually like to use Atms , I like dealing with a real person , you see . 