I need to know why I'm being charged $ 10 for a movie that I never ordered .   Hmm . Your file shows that you watched ' Titanic ' Monday night .   Monday night ? Monday night I was at a great concert .   Well , as they say , garbage in , garbage out . Let me correct this error , please .   Thank you . It's very nice when problems can be solved quickly .   When I deleted the $ 10 , the computer automatically added a $ 2 service charge .   Are you crazy ? You made the mistake and now you're charging me for your mistake ?   Sir , if it makes you feel any better , the $ 2 service fee used to be $ 5 .   Why don't you just stick a gun in my ribs and take everything I have ?   Unfortunately , sir , you'll have to pay the $ 2 , whether you like it or not . 