My wife is sick , so I have to cancel a reservation I made .   If you'll just give me your name , phone , and date of visit , I can cancel your reservation .   I'm Rudy Randolph at 818-555-1234 , April ninth to the fifteenth .   Mr . Randolph . Okay , one second , sir , and there you go . Your reservation is now cancelled .   I wish everything in life was so simple . Thank you .   Not a problem , sir . Please remember us in the future . 