Thanks for coming in today , did you have any trouble finding us ? Please take a seat .   Thank you .   So , let ’ s get started . tell me a bit about your educational background .   Sure ! Well , I graduated with honors from Chesterton University with a major in Business Administration , with a specialization in Information Management , and I minored in psychology . I chose this course of study for two reasons . I wanted to gain some practical , marketable skills , which the information management track provided , and I also feel that interpersonal skills are essential for professional success , hence the minor in psychology .   Interesting . And , your postgraduate studies ?   Well , I am really passionate about consumer behavior , so I pursued a master ’ s in that area . I also strive to keep my professional skills current , so I continuously attend seminars and conferences related management and customer service .   Very good . Now , tell me a little bit about your work experience . I see here that you previously worked at Oracle .   Yeah , I worked as their customer support manager , which brought me a breadth of experience in both client care , and process management . I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction .   Interesting ...   Yes , in this position I was able to make some pretty significant contributions to the overall success of the company . With the different initiatives that we implemented , we lowered our churn rate to about five percent , which had a direct impact on revenue . 