Hello , reservation desk . Can I help you ?   Yes . I ’ d like to book a duplex suite .   What day would you like to reserve the suite for , sir ?   Next Friday .   I ’ m sorry , sir . We can ’ t accept reservations for next Friday due to over booking . May I suggest another hotel , sir ?   Oh , thank you very much .   Please hold the line . I ’ ll see if there is a duplex suite available on that day . ( a minute later ) Sir ? Holiday Inn is available for your need .   How do I contact them ? 