Good morning , and welcome to our bank . What can I do for you today ?   I need some advice about my fixed deposits .   What seems to be the problem ?   No , no problem . It's just that one of them is due and I'm not sure how to deal with it .   I see . Well , you have two choices ; you can renew it or redeem it . Which would you prefer ?   Mmmm ... well , I am happy with your service so far , so I'd like to renew it , please .   Not a problem . But may I just inform you that we have introduced a new service called Account Renewing upon Maturity ?   Yes ...   You see , that means when anything is up for renewal , we do it automatically and you don't have to physically come here to sort it out . All you need to do is sign here and we'll set it all up for you . 