Did you working in a similar position before ?   Yes . I have been with ABC Insurance Company for four years , and before that , I worked with the Pacific surveyor company as claim officer .   Could you tell me the usual procedures to handle such a case ?   Yes , on the shipper's side , when the cargos arrives , all relevant documents will be forwarded to the consignee.Among other things , this party has to check carefully the content of the packing list and weight list.When cargos are found to be damaged of short landed , this party has to call for a joint survey by representatives of the shipping company and the insurance agent.Based on the survey report , they will lodge a clam for compensation . 