hello , this is the International Student Office . My name is Leah . How may I help you ?   I'd like to speak to the Ms . Collins , please .   ok . Can I ask who is calling , please ?   this is Nathaniel Brown .   and what is your call regarding ?   I'd like to talk to her about my accommodation situation .   ok , I'll try and put you through . Please hold .   ok .   ... sorry , her line is busy at the moment . Can I take a message ? 