I need to know why I'm being charged $ 10 for a movie that I never ordered .   Hmm . Your file shows that you watched ' Titanic ' Monday night .   Monday night ? Monday night I was at a great concert .   Well , as they say , garbage in , garbage out . Let me correct this error , please .   Thank you . It's very nice when problems can be solved quickly .   When I deleted the $ 10 , the computer automatically added a $ 2 service charge . 