Excuse me , can you help me ? I would like to change rooms if possible , I couldn ’ t sleep at all last night , because the people in the room next to mine were making a lot of noise , also if at all possible , I ’ d like a room that doesn ’ t overlook the street , between the noisy neighbors and the highway outside , I didn ’ t sleep a wink .   I am so sorry to hear that sir , let me check and see what is available , what room are you in now ?   I ’ m on the 6th floor , room 698 , I ’ v had many problems with that room , just this morning , I called someone up to fix the light fixture in the bathroom , it didn ’ t work , and it still doesn ’ t work .   Oh , dear , well , it looks like we have a few rooms available , can I put you into a room on the 17th floor ? It has a balcony and it doesn ’ t face the highway . 