Hello , Pauline ’ s Furniture Store , Faye speaking . How may I help you ?   Hello , I ordered a dining table last week . The order arrived today , but there are several scratches on the surface of the table . I would like to exchange it .   I ’ m terribly sorry about that . We could take it back and deliver a new one to you early next week . Would that suit you ?   Well , I'm hosting a dinner party this weekend . Couldn ’ t you make it any sooner ? 