May I help you ?   Yes , I would like to check in .   Do you have a reservation ?   Yes , my name is Carol Tiang . That's spelled J - I - A - N - G .   I'm sorry , Ma'am . I can't find anything under that name.Do you have your confirmation number ?   No , I don't have it with me.But I know I have a reservation . My husband made it for me last month .   Well , let me look again . How do you spell your first name , Ma'am ?   C - A - R - O - L . Carol .   I don't find a Carol in the computer for today . I have a Carol Larson here . But that reservation is for next Monday .   No , that's not me . My name is Tiang , not Larson . My husband reserved for me .   Are you sure he used your name , Ma'am ? Maybe he reserved under his name .   His name is Lin , L - I - N . 