May I help you ?   Yes , I would like to check in .   Do you have a reservation ?   Yes , my name is Carol Tiang . That's spelled J - I - A - N - G .   I'm sorry , Ma'am . I can't find anything under that name.Do you have your confirmation number ?   No , I don't have it with me.But I know I have a reservation . My husband made it for me last month .   Well , let me look again . How do you spell your first name , Ma'am ?   C - A - R - O - L . Carol . 