good morning . I understand that you ’ Ve got a problem with your washing machine . I ’ m from the repair company .   excellent . Come in please . The washing machine is in the bathroom upstairs . It keeps breaking down .   when did it first break down ?   about ten days ago . I ’ Ve tried to use it since then . Sometimes it works and sometimes it doesn ’ t . it ’ s very frustrating .   is it still under warranty . If it is and I can ’ t fix it , it would be quicker and easier to exchange it for a new one . 