I'm afraid I've a complaint to make , which is about the goods we ordered last week .   What is it ?   I will explain the problem briefly . We found in the examination that 35 % of the goods have damaged .   Really ? That's something unexpected . You see , all our exports are strictly inspected before shipment . The goods were in perfect condition when they left the port .   Here's the survey report issued by the China Commodity Inspection Bureau . According to the report , the damage was caused by poor packing . Our surveyors also discovered some cracks on the surface of a number of other cases .   Our goods are well-examined before shipment . I'm afraid the losses must have occurred on route .   Please look into the matter and solve the problem immediately . 