What did you do at the office today ?   I had a really busy day . I had to work a little overtime . In the morning an important client called to place a large order . I had to check some things with my colleagues before confirming the order .   What kind of things did you need to check ?   The most important thing was to check that we had the goods in stock . If the goods are in stock , we can deliver them immediately . I also had to check the price . This customer is very important , so the   I see . Did anything else happen ?   I received a lot of emails from potential clients that I had to answer . Each time , I had to check files to see what we had agreed at earlier meetings . Each client has different conditions and required   It must be difficult to remember the details for each individual client .   Yes . That ’ s why we have everything on computer files . We don ’ t use much paper at our office . After lunch , I had to deal with a complaint form a client .   I hate dealing with complaints . Was it a legitimate complaint ? 