Hello , what can I do for you ?   Hello . I'm sorry to tell you that I've lost my credit card this morning . I want to report the loss and replace a card .   Don't worry . I will help you soon . Please fill in this form first . And write down your name , your account number and the amount in your card please .   Done !   OK . May I see your ID card ? ( B passed his ID card . ) Please wait for a moment . Let me go and check the account . ( A few minutes later . ) We have locked your card . You can come here to renew the account and get a new card a week later . Your money will not be lost .   Thank goodness .   Please pay 10 yuan , the handling charge .   OK ! Thank you very much . See you a week later .   See you ! 