Could I see the manager please ? I have a complaint to make .   Yes , I ’ m the manager here . What can I do for you , Madam ?   Did you have the room checked before we move in ?   Which room are you in ?   1808 . The toilet doesn ’ t work properly . The water doesn ’ t run in the shower .   I ’ m awfully sorry to hear that . ( After checking ) I ’ ll turn to it right away . I do apologize . We ’ ll change your room to 2002 . 