Melanie , can you help me with something ? We need to finalize the account with the Mexican Embassy and , I need some advice on phrasing this letter correctly in English .   Sure Tracy , let me just get my laptop .   Okay , so ... To Whom It May Concern , I am writing .   Um , Tracy ? I think that ' s a little too formal . I know you want to be polite but you've already made contact with them , so in English you can be more relaxed in the opening ...   Okay , more relaxed . Got it . Hey , Sally , what ' s up ? It's Tracy here , just . 