Good afternoon . Can I help you ?   Is Ms April Wang available at the moment ?   I'm sorry , Sir . She's currently away at our sub-branch . Is there anything I can help you with ?   I hope so . I'm in the process of applying for a credit card with you , and Ms Wang asked me to drop off these documents .   Let me take a look ... ID , yes , form completed , yes , well , it looks in order , Sir .   Do you need anything else from me ? 