Excuse me ...   Yes , sir . How may I be of service ?   I would like to return this item ... Are refunds allowed ?   Certainly . The customer is always right , we are here to serve you . Is there a reason that you would like to return it ? Did you have problems with our product or services ?   No , no ... It was just the wrong size .   Would you be interested in an exchange as opposed to a refund ? I think I can help you to find the appropriate size .   No . I would rather just return it .   Sure , no problem . Do you happen to have the receipt ?   Yeah , right here . 