Is this the right counter to check in for this flight ?   Yes , it is . Please put your luggage on the scale .   Your luggage is overweight . The free allowance for luggage is 20 kilos .   Oh , can I keep this little suitcase as hand-luggage ?   OK , in this way it's just below the limit .   Here's your ticket and your boarding card .   All right . I will begin boarding soon . 