Good morning , Madam . Can I help you ?   Yes , I ’ Ve come to inquire about a 6,000- dollar remittance from California . Has it arrived ?   May I have your name , please ?   My name is Jenny Clinton .   I see . Wait for a moment please . I am sorry , Mrs . Clinton , but the remittance doesn't appear to have arrived yet .   Really ? It should have arrived . It was sent a week ago . 