William told you that his grandmother is sick , huh ? What exactly did he say ?   He said his grandmother got cancer and has only a few weeks to live . It's really so sad ! But when I talked to him on the phone , it sounded like he was holding up really well .   It didn't sound like he was too upset , huh ? What did you tell him ?   I asked if there was anything I could do to help his family , and I told him that I could be a shoulder for him to cry on . 