How can I help you ?   I seem to have lost my train ticket .   What ’ s your destination ?   I ’ m supposed to be going to shanghai .   Ok . When is your train supposed to leave ?   It ’ s supposed to leave in 30 minutes .   OH , dear . What ’ s your last name , please ?   S M I T H .   And your passport number ?   Z3264356 .   Let me see ... it doesn ’ t look like we have any information about your ticket here .   Is there anything you can do for me ? If I don ’ t make it to shanghai in time , my wife is going go kill me .   Oh dear . I ’ m really sorry , sir . But you don ’ t have any proof of purchase . You ’ ll simply have to purchase another ticket .   How much is that going to cost me ?   It depends on how you want to travel . If you want a soft sleeper , it will cost 610 RIB , if you want a hard seat , it will only cost 100RMB .   I can ’ t possibly travel on a hard seat for 10 hours !   looks like you might like the soft sleeper then .   Yes , fine . Let me see how much money I have in my wallet .   ... sir ?   Where ’ s my wallet ? Someone has stolen my wallet !   Perhaps it ’ s in your other pocket . 