Hello . Dr . Brown ’ s Dental Office . How can I help you ?   Hi , this is Susan Smith . I ’ m calling about my appointment with Doctor Brown today at 3   What happened ?   I got the flu . I have a fever and a headache . Can I cancel my appointment ?   Sure , you can , but you ’ ll be charged for $ 10 .   Oh , there ’ s a charge ? Why ?   This is for the delayed cancellation . Because this time is reserved for you . If you are unable to keep an appointment , you should notify us 48 hours in advance . Otherwise , the charge will be made .   I see . That ’ s ok . I ’ ll pay .   Thanks for your understanding . Do you want to make another appointment ?   No . Not right now . When I feel better I ’ ll call you again .   Ok . Take care . 