I am afraid I have some bad news for you . It's about our order contract O5TSWAL .   What's the problem ?   The goods arrived half a month later than scheduled . What's more , five cases were found broken and unit inside seriously damaged .   Really ? That's something unexpected . You see , all our exports were strictly inspected before shipment . The goods were in perfect condition when they left .   But then there were some cracks in a number of cases . Almost all the bottom of the cases were loose .   That could have happened in the course of transit or unloading , due to rough handling .   But our surveyors found the damage was caused by poor packing . 