Good afternoon , how can I help you ?   Someone has stolen my gold necklace .   I am sorry to hear about that . Would you mind coming with me to my office and tell me exactly what happened here ?   Of course not .   Are you sure that it isn't somewhere in your room ?   Yes , I've looked everywhere in my room and I can ’ t find it .   Ok , when and where did you last see it ?   Last night on the dresser . I took it off before I went to the shower , and forgot to put it back on after the shower . And this morning I left the hotel in a hurry without wearing it .   Are you sure you didn't wear it this morning ?   Yes , I am positive . 